Clinic Liaison Officer Jobs in Manchester
Usher Kids UK is looking for a compassionate and enthusiastic Family Liaison Officer to provide emotional wellbeing support, guidance and information to our wonderful community of children, young people and their families living with Usher syndrome.
Job Title: Family Liaison Officer
Responsible to: CEO
Location: Remote, with requirement for in-person attendance at some meetings and events during the year (travel expenses covered)
Hours: 17.5 hours per week across a minimum of 3 days per week (flexible days, to be agreed with successful candidate) with some out of hours working required (e.g. our annual summer residential camp and twice-yearly family weekend events, with TOIL for out of hours working)
Salary: £31,000 per year pro rata, 2.5 days/week (£15,500 actual)
Term: 12-month fixed term contract with potential to continue in role as funding allows
Annual leave and benefits: 33 days leave pro rata (16.5 days actual). Employer pension scheme with matched contributions of 5%
Closing Date: 9th February 2025
ABOUT USHER KIDS UK
At Usher Kids UK, we’re dedicated to empowering children, young people and their families living with Usher syndrome - a rare cause of progressive deafblindness.
From the point of diagnosis onwards we provide information, support and resources tailored to the specific and unique challenges of the condition. We create opportunities for families to connect at virtual and in-person events, helping them build friendships, skills and confidence for the journey ahead.
Our services are already changing the experiences and outcomes of the next generation: "Our daughter came back from Usher Kids UK summer camp absolutely buzzing - she was confident, proud and talked with excitement about how she is unique." Working at Usher Kids UK, you could help to ensure that every family living with Usher syndrome has access to this life-changing impact.
WORKING AT USHER KIDS UK
Our charity provides vital support to the Usher community. In recent years, demand has grown for our services so this year we are very excited to be growing our staff team. The new Family Liaison Officer will work alongside our CEO and Events and Communications Officer, playing a vital role in providing both emotional wellbeing and practical support to our young people and their families.
The role will be varied and offers the chance to be an important part of our small and friendly team. We recognise the value that each person brings to our charity, encouraging innovation and development, and we support each other to provide the very best services for our community.
OVERVIEW OF THE ROLE
Family Support Lead
As Family Liaison Officer, a big part of your role will be providing tailored support, information and advice to families from diagnosis onwards. This will include:
o Responding to enquiries from families
o Assessing support needs and signposting to external services as appropriate
o Providing follow-up remote support where required
o Providing face-to-face support at occasional clinics (normally based in London)
o Designing and maintaining support processes and systems
o Monitoring engagement and using insight gained to make recommendations for service improvement
Emotional Wellbeing Lead
As our lead emotional wellbeing practitioner, you will assist in the design and delivery of several of our projects and events. These will include:
o Providing support and facilitating daily group sessions with young people aged 11-25 at our annual USHthis! summer camp (in 2025, the camp will take place from Friday 25th July - Friday 1st August and you will need to be available for these dates)
o Help to deliver our one-day events in the spring and autumn
o Co-create the Empowerment Programme for 17-25 year olds with Usher syndrome. This is a pilot programme that aims to support our young adults in developing self-advocacy and identity alongside mentoring through the key milestones in young adult life
o Facilitate 1:1 and group sessions on the Empowerment Programme
o Facilitate monthly virtual USHchats for parents and carers (these take place one evening a month)
Across all aspects of the role, you will need to ensure the safeguarding of and promote the welfare of children and adults at risk who are engaging with Usher Kids UK.
PERSONAL SPECIFICATION
Experience and Knowledge:
o Over 2 years’ experience of providing emotional wellbeing support to:
- children and adolescents
- parents/carers and family members
o Experience of supporting families with additional needs
o Experience of supporting families with sensory or dual sensory needs (desirable)
o Experience of family support case management
o Experience of facilitating 1:1 and group sessions
o Minimum of Level 3 qualification in a relevant field (e.g. youth work, health, social care, education)
o Computer literate and confident using MS Office software and video conferencing tools
o Good standard of written English and Maths (GCSE grade 5 or above)
o Good knowledge of safeguarding processes and systems
o Ability to deliver out-of-hours work to accommodate Usher Kids UK events and meetings
Skills and Qualities:
o A strong desire to help young people and families with additional needs
o Excellent communication skills including active listening and a non-judgmental approach
o Resilience and ability to set and maintain boundaries
o Willing to work flexibly and deal with change
o Proactive collaborator and able to develop and maintain external relationships
o Drive, determination and self-motivation, with a positive attitude towards work
o Excellent interpersonal skills, comfortable in team settings and independent working
APPLICATION PROCESS
How to apply:
Please upload the following to Charity Jobs by 9th February 2025:
o An up-to-date CV
o A covering letter (no more than 2 pages) explaining why you think you are the right candidate for this role. Please ensure you provide evidence and examples which demonstrate how your skills meet the criteria set out in the person specification.
Registered Charity
1 - 5
To empower children, young people and their families living with Usher syndrome in the UK, by providing information, support and connections
The client requests no contact from agencies or media sales.
Thank you!
Hours: Full-time
Pay: £31,500 GBP annual gross (dependent on experience)
Duration: 18 months (with possible extension dependent on funding)
Location: UK-based with international deployment
Are you looking to kickstart your career in the humanitarian sector? Is your ambition to develop towards leadership roles in humanitarian work? And are you willing to work hard, learn by doing, and contribute to humanitarian work by doing everything it takes to deliver lifesaving health emergency responses?
UK-Med is a frontline medical aid charity. Born of the NHS, we’ve been working for over 30 years towards a world where everyone has the healthcare they need when crises or disasters hit.
We are excited to launch our Humanitarian Trainee Scheme, offering three distinct trainee roles in the areas of Health, Operations, or Logistics. The Humanitarian Trainee Scheme presents an unparalleled learning opportunity for early career professionals who are committed to a career in humanitarian work. It is an opportunity to catapult your career forward towards humanitarian leadership roles within Health, Operations and Logistics. The Humanitarian Trainee Scheme consists of an 18-month pathway designed to provide in-depth exposure to humanitarian health programming through a structured professional development plan where you will embed in a team and contribute actively to the daily work and priorities in the team and wider organisation both in Headquarters and in the field whilst engaging in formal and informal professional development opportunities through training, mentoring, on-the-job learning, etc.
As a trainee, you will:
- Embed in a team in UK-Med headquarters where you will contribute to our broad preparedness and activities within Health, Operations or Logistics.
- Deploy internationally to assist in delivering humanitarian health responses.
- Participate in tailored training, mentoring, and shadowing to build your skills and experience.
We are looking for three motivated individuals, each focused on one of the key areas:
- Health Trainee
- Operations Trainee
- Logistics Trainee
You will have relevant qualifications (e.g., a degree or postgraduate qualification depending on the role) and a keen interest in the humanitarian sector. Some professional and international experience is essential, along with a strong drive to develop your career in one of these critical fields.
This is a unique opportunity to gain hands-on experience, develop your skills, and make a meaningful impact in global health emergencies.
We are proud to offer a supportive and collaborative working environment, with the opportunity to contribute to life-saving humanitarian responses.
How to apply
We strongly recommend that you read the Candidate Information Pack – Humanitarian Trainees - January 2025 before applying for this role.
To apply, please submit a current CV and a supporting letter (2 pages) through our online jobs portal.
Please apply below, as soon as possible and no later than Monday 27th January 2025
Shortlisted candidates will be contacted for the next stage of the selection process, which includes interviews and in-person assessments to evaluate their skills and suitability for the role.
Applications for work in the UK can only be accepted from people with an existing right to work in the UK.
UK-Med is committed to safeguarding of our personnel and beneficiaries and has a zero-tolerance approach to sexual exploitation and abuse. We conduct thorough vetting before any appointment is confirmed.
UK-Med is committed to the principles of diversity, equality, and inclusion. We strive to provide an inclusive and supportive environment where employees feel respected and supported to be able to fulfil their potential.
The client requests no contact from agencies or media sales.