Client Service Manager Jobs in Nottingham

The National Services Administrator will work closely with the National Services Coordinators to:

• Support the recruitment and onboarding of volunteers into Cruse’s National Services
• Use National Services Systems to support the onboarding process, such as creating accounts for new volunteers, supporting the DBS process 
• Monitor the National services email boxes and redirect/support as appropriate 
• Providing administrative support throughout the Induction programme and Continuous Professional Development programme, coordinating with national training teams as required 
• Provide administrative support to the Helpline Manager as required 

Cruse welcomes and encourages applications from all protected groups as defined by the Equality Act 2010.

Appointment will be made on merit. Criminal Record Checks All staff are required to complete a Criminal Record check. Staff working directly with clients will be required to complete an enhanced check. We comply with the relevant codes of practice and they can be viewed online: 

Applicants in England and Wales: DBS Code of Practice

Applicants in Northern Ireland: AccessNI Code of Practice Previous convictions will not prevent full consideration of your application to work with Cruse.

Our Recruitment of Ex-offenders' Policy & Handling Criminal Record Check Data Policy are available on request by email. We comply with all relevant data protection legislation and process your data fairly.

About us

We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However, you’re experiencing breast cancer, we’re here. 

The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.

About the role

We’re seeking a well-organised coordinator to join our growing support services team and help us reach more people living with secondary (metastatic) breast cancer. You will coordinate the successful delivery of face to face and online services providing information and emotional support in the UK.

You’ll work as part of a team based across the UK and arrange delivery of services in the East of England, playing a key role in increasing our reach and uptake. 

You’ll liaise with venues, expert speakers and support our team of dedicated qualified sessional therapists, as well as providing technical support for the running of monthly online services. And you’ll build productive relationships with healthcare professionals and other stakeholders to promote our services and increase their reach and uptake.

About you

We’re looking for someone with experience of developing and delivering information and support services, preferably in a health or charity environment. You’ll understand the challenges for people living with illness or complex health or social needs and be keen to use your excellent organisation and time management skills to juggle a busy workload.

You’ll enjoy working collaboratively and managing relationships with a range of stakeholders. A great team player, you’ll be flexible and able to travel and work outside normal office hours, including regular overnight stays. Above all, you’ll relish the opportunity to deliver our ambition to provide support for anyone living with secondary breast cancer who needs us, by making our services more widely available and accessible.

Job description and benefits

Please download the job description and our attractive benefits package. 

Home working

This role is primarily home based with travel expected across the east of England and occasional travel to London and/or other parts of the UK.

When applying

We hope you choose to apply for this role.

Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please contact Breast Cancer Now recruitment. 

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.

Closing date

Monday 17 February 2025 at 09:00am

Interview date

Week commencing 24 February 2025

About Koreo

Since 2004, Koreo has grown into one of the UK’s leading consultancies with a social purpose. Our aim is to build a just and regenerative world by accelerating the potential for people and organisations to create systemic social change. 

We provide consultancy services to a range of clients across the purpose-driven sector while also delivering our own programmes. Our consultancy services focus on:

• Organisational Development: Driving culture change, embedding Equity, Diversity, and Inclusion principles into practice, and organisational design and restructuring.

• Leadership Development: Strengthening leadership capacity through the design and delivery of bespoke management training programmes, while creating customised talent development initiatives to diversify and enhance workforces.

• Purpose, Strategy & Impact: Helping organisations define their social purpose, design effective strategies, and measure progress through robust impact and evaluation frameworks.

• Fieldbuilding: Supporting organisations build networks and partnerships that foster shared learning, collaboration, and innovation across the social change ecosystem.

Our flagship programmes, Charityworks and 2027, complement our consultancy work and are aimed at building a more diverse and better-equipped social change movement. They focus on bringing diverse talent and inclusive practices into the social change sector while enhancing the leadership capacity of both emerging and established changemakers.

The Role

Koreo is looking for a Senior Business Development and Partnerships Manager to drive growth across our programmes, particularly Charityworks and 2027. These programmes aim to create a more diverse social change sector by placing young people from across the UK in 12-month work placements with nonprofit organisations, also known as host organisations. Alongside their work placements, participants take part in a year-long, ILM-certified leadership and development programme designed to accelerate their impact and future potential. 

We are seeking a dynamic and proactive individual who thrives in a hands-on sales and relationship management role. This person will be responsible for securing work placements for our candidates by engaging with both new and existing host organisations across the nonprofit and grant-making sectors. They must be skilled at maintaining relationships with long-standing partners while also driving new business to support the overall growth and success of our programmes. Each year we aim to secure 150 work placements for diverse young talent from across the UK. 

Working closely with the Director of Programmes and Managing Director, and line managing the Programme Marketing and Communications Manager and  Recruitment Coordinator, the Senior Business Development and Partnerships Manager, will play a key role in executing Koreo’s programmatic growth strategy. They will identify and cultivate new leads to build a strong prospect pipeline of host organisations, pitch to secure new partners and manage relationships with existing partners, while also overseeing the recruitment of participants into our programmes. 

This role is an exciting opportunity for someone with strong sales, partnership management, recruitment and/or business development experience who is passionate about building a more inclusive and impactful social sector.

Key Responsibilities

As Senior Business Development and Partnerships Manager, you will hold responsibility for:

• Strategy Development & Implementation: Working with Directors to articulate and implement business development strategies that support the growth of Koreo’s Programmes.

• Business Development: Cultivating new business leads, pitching our programmes to prospective clients and securing work placements for programme participants, while growing the network of non-profit organisations engaged in our programmes.

• Operational Infrastructure: Ensuring our operational infrastructure effectively supports the entire sales pipeline, from identifying warm leads to tracking sales-qualified leads, converting prospects, contracting, and invoicing clients. This includes responsibility for our CRM (HubSpot) as well as overseeing data management and metrics tracking.

• Recruitment Campaigns: Supporting the implementation of campaigns that attract diverse applicants to our programmes and overseeing their assessment and selection, as well the process for matching successful candidates into roles with our partners. 

• Marketing & Communications: Support the Marketing Manager in developing marketing collateral and delivering email and social media campaigns that promote Koreo’s programme offers to prospective applicants and clients.

• Account Management: Facilitating high-quality account management for our existing partners, identifying opportunities to strengthen and deepen engagement with them, and prioritising retention. This will include regular engagement with partners through updates, meetings, and running events.

• Line Management: Contributing to a just, inclusive and regenerative work culture in which a diverse team can do its best work, this includes line management of a small team in a way that is aligned with Koreo’s values

• Representing Koreo: Championing Koreo and our wider work externally, inspiring others to join our vision for a more equitable and inclusive future for the social sector.

Advisers (up to 6 positions available)

£28,000 FT or part time equivalent

Caseworkers  (up to 3 positions available)

£30,000 or part time

Are you passionate about making a difference in people’s lives? Do you have a knack for problem-solving and a desire to support those in need? Citizens Advice Essex, is seeking dynamic individuals to join our Aviva Telephone Referral Service as Advisers and Caseworkers.

About the Aviva Telephone Referral Service

Funded through a unique collaboration between Aviva and Citizens Advice, this vital service, delivered through a number of the local Citizens Advice offices in Essex which form part of the Citizens Advice Essex consortium, provides tailored advice to clients referred via Aviva using an online referral tool. Our mission is to support people facing challenges related to welfare benefits, debt, housing, and income maximisation. With a target to assist 16,000 clients annually, this new service will play a critical role in improving the lives of those in need across the UK and reflects a real commitment by Aviva to the wellbeing of their customers.

This innovative project combines the expertise of Citizens Advice nationally and locally with cutting-edge tools, including the Citizens Advice Referral Tool, to streamline support and provide timely advice. Additionally, it will integrate dedicated caseworkers to support clients with complex needs, ensuring holistic care and effective outcomes.

Why Join Us?

• Fully remote roles: Flexibility to work from anywhere, with the option of hybrid working if preferred.
• Meaningful impact: Help clients navigate complex issues, providing essential advice and advocacy.
• Supportive environment: Join a collaborative team committed to delivering high-quality services.
• Professional growth: Gain access to training opportunities to enhance your skills and knowledge.

Adviser Role

As an Adviser, you will provide initial advice and guidance to clients on welfare benefits, housing, debt, and income maximisation issues and ideally possess experience delivering advice or guidance in areas such as welfare benefits, debt, housing, or income maximisation. You will need strong communication skills, particularly over the telephone and digital channels, comfortable using multiple applications concurently,  and possess a proven ability to research and document your work quickly

Caseworker role

As a Caseworker, you will mnage complex client cases, going beyond the initial enquiry and offer ongoing support and advocacy – all towards the aim of  mximising client income, ensuring they receive all entitled benefits and support or other matters relating to their financial wellbeing. You will also directly advocate or represent clients with third parties. You will have all the same skills necessary for the adviser role but you will very likely have a background in advice work and also need some experience of the disciplines and requirements of delviering casework.

How to Apply

If you are ready to make a real difference and join a team that values compassion, professionalism, and collaboration, we want to hear from you!

Please to apply for these roles. The closing date for applications is February 14th

Citizens Advice is committed to promoting equality, diversity, and inclusion. We encourage applications from all sections of the community, particularly those from underrepresented groups.

Join us in delivering advice that changes lives.

Community Engagement Officer (Hub pilot)

Location: Home based – within the southwest area, close to Bristol
Hours: 21 hours p/w, FTC for 12 months
Salary: £31,500 FTE (£18,900 pro-rata – 21hrs/wk).
Closing Date: Noon, 19 February 2025
 

About Dogs for Good

Inspired by the way her own dogs instinctively wanted to help, our founder, Frances Hay set up the charity in 1986. France’s vision was to help disabled people by training assistance dogs to make daily life easier. In 2015 we changed our name from Dogs for the Disabled to Dogs for Good to reflect the wider community that we support.

Our groundbreaking work has shown us how dogs and the bond we share with them can lead to happier, healthier lives. Our work is bringing the best out of a person and dog relationship and we achieve this in many ways- some of these are: · matching people with our highly skilled assistance dogs

· helping families make the most of the relationship with their own dog

· providing community-based support for groups of people who can benefit from a connection with our dogs

· working with research partners to advance our work and advocate for the wellbeing and inclusion of people and dogs who support them
 

About Our Workplace

Dogs for Good is dedicated to advancing the boundless possibilities of what a connection between people and dogs can enable – in making everyday life fuller, healthier and happier for everyone involved. We want to support more people to benefit from these connections and we have an exciting new strategy to expand our reach and impact.  As Dogs for Good moves towards establishing a community-led way of working by 2028, planning for the growth of our existing network of community-based services and volunteers is part of our new Hub Development programme.

We want our Service Delivery Hubs to be a place and space that:
· Nurtures a person-centred Dogs for Good community and enables multi-service design and delivery in a locality that is informed by the needs within the community

· Provide a focus for awareness raising, attract local funding and create partnerships with organisations that support and advocate for our core audience groups

· Provide a friendly and supportive Dogs for Good go-to contact, space and voice in a locality for anyone who’s part of the Dogs for Good family already or could benefit from our support and services.

We’re looking for a team member to help drive our Service Delivery Hub pilot project in the southwest area, close to Bristol, during 2025.

Are you someone who enjoys a role that’s all about:

· making impactful connections and partnerships with people and organisations

· creating and nurturing a welcoming and supportive community for everyone connected to Dogs for Good in that locality – our staff, our dogs, our volunteers and the people we support (potential, new and existing)

· being part of a pilot project team; objectively testing what works and what doesn’t, providing feedback and evidence on the best structures, tools and processes we want to keep and repeat

· Getting stuck in and hands on – and equally enjoys looking at ‘the big picture’ and helping shape future organisational plans

Community Engagement Officer (Service Delivery Hub pilot)

This fixed term role is all about supporting the design, plan and test of our Service Delivery Hub pilot project, working closely with the Head of Hub Development and the wider Dogs for Good team. Building on experience from our other project work, this role will:

· Raise Awareness: Lead initiatives to promote our work, building and developing relationships with organisations that support or connect with our key audience groups

· Community Engagement: Be a key contact for our local Dogs for Good community, including those we support, our volunteers, and potential beneficiaries. Nurture and grow our community and help manage enquiries, provide guidance, and track interest to anticipate future needs

· Volunteer Management: Actively recruit, support, and manage volunteers, leveraging best practices we've piloted

· Fundraising: Seek and prepare responses to local funding opportunities and collaborate with central teams to support existing projects and develop new community fundraising initiatives

· Service Integration: Work with the Dogs for Good team to integrate our services within the Hub for maximum impact, ensuring we have the necessary processes, tools, and materials

· Evaluation and Reporting: Engage in evaluation and reporting to assess the pilot's impact, providing objective feedback and ideas for improvement. Ensure data collection aligns with our Data Protection policy and partner agreements

· Service Support: Assist our service delivery team, for example by finding and coordinating suitable venues for safe and effective service delivery

· Safeguarding: Monitor and take appropriate steps to safeguard clients, including vulnerable children and adults, in line with our Safeguarding Policy

· Additional Tasks: Perform any other tasks as agreed with your line manager

This role is very much helping to shape and trial our pilot project, so elements of the role and specific tasks will develop as the project progresses – the areas above are the main areas of focus.
 

Skills and Experience

We are looking for someone with the following key skills and experience:

·  Community Engagement: Building connections with local public, voluntary, and community sector organisations, especially in Bristol

·  Volunteer Management: Recruiting, training, developing, and managing volunteers

·  Project Assessment: Objectively assessing and reporting on project progress, issues, and risks

·  Communication: Excellent skills in communicating with clients, families, professional service providers, and the public

·  Welcoming Environment: Creating a warm and inclusive community

·  Client Support: Experience in supporting a diverse range of clients, with a focus on listening to their needs

·  Health and Social Care Knowledge: Understanding the support landscape, particularly in Bristol

·  Project Adaptability: Comfortable handling change, reporting progress, and adapting as new information arises

·  Organisational Skills: Highly organised, experienced in data collection and input, using data to inform decisions

·  Time Management: Ability to manage and prioritise workload to meet deadlines

·  Innovation: Open to new ideas and confident in suggesting improvements to colleagues

·  Teamwork: Self-motivated and effective in a dynamic team with diverse skills and experience

·  IT Proficiency: Skilled in using technology to support service delivery and ensure easy access to data and records

Other knowledge and experience that would be beneficial in this role includes:

· Understanding of the services of Dogs for Good.

· Occupational Therapy related skills and experience.

Person profile

for a person who can demonstrate the following qualities:

·  Commitment to a person-centred approach

·  Proactive, positive and flexible approach

·  Outcomes-oriented; a ‘can-do’ person

·  Self-motivated and organised

·  Creative approach and problem-solver

·  Inclusive style, willing to share and learn

·  Operates to professional and high standards

·  Acts as an Ambassador for Dogs for Good

·  Creativity in problem-solving, ability to ‘think outside the box’ and responding appropriately to new ideas and unexpected situations.

Other Requirements

· The ability to drive is part of the job, so a full driving licence is preferred, but where applicable, we will work with the chosen candidate to find alternative solutions where reasonable adjustments can achieve the desired outcome.

· As you will be working with vulnerable people, you will be required to undergo a DBS check.

· You are expected to have a good understanding of safeguarding issues and how they should be applied to the work of the charity and its partner organisations.

· Flexible working hours will be required in some instances to facilitate the effective delivery of the hub pilot.

Apply now

If you would like to find out more about the role, please contact Jude Palmer, our Head of Hub Development

To apply for this position please visit the Current Vacancies page on Dogs for Good's website, where full application instructions can be found.

Closing date: Noon on Wednesday 19 February 2025

1st interview: Tuesday 11 March, Little Stoke, Bristol

2nd interview: w/c 17 March at Dogs for Good, near Banbury

About Koreo

Since 2004, Koreo has grown into one of the UK’s leading consultancies with a social purpose. Our aim is to build a just and regenerative world by accelerating the potential for people and organisations to create systemic social change. 

We provide consultancy services to a range of clients across the purpose-driven sector while also delivering our own programmes. Our consultancy services focus on: 

• Organisational Development: Driving culture change, embedding Equity, Diversity, and Inclusion principles into practice, and organisational design and restructuring.

• Talent Development: Strengthening leadership capacity through the design and delivery of bespoke management training programmes, while creating customised talent development initiatives to diversify and enhance workforces.

• Purpose and Impact: Helping organisations define their social purpose, design effective strategies, and measure progress through robust impact and evaluation frameworks.

• Fieldbuilding: Supporting organisations build networks and partnerships that foster shared learning, collaboration, and innovation across the social change ecosystem.

Our flagship programmes, Charityworks and 2027, complement our consultancy work and are aimed at building a more diverse and better-equipped social change movement. They focus on bringing diverse talent and inclusive practices into the social change sector while enhancing the leadership capacity of both emerging and established changemakers.

The Role in Brief

With the recent launch of our new strategy, Koreo is entering an exciting phase of transformation and growth. As we embark on this new chapter, we are working to broaden our reach beyond our historical focus on UK charities, aiming to impact a wider demographic of clients across the social change ecosystem. To support this growth, we are seeking a proactive and organised Development and Communications Coordinator to join our team. Reporting directly to the Managing Director, this is an exciting opportunity for someone to hone their craft in both business development and communications while playing a key role in supporting Koreo’s expansion. This role is vital in managing the operational aspects of business development and communications, supporting the growth of Koreo’s brand visibility and narrative and expanding our network of prospective clients.

As Development and Communications Coordinator, you will:

• Business Development:

  • Identify and research funding opportunities, tenders, and potential new clients.

  • Manage Koreo’s tender and proposal database, ensuring submissions are tracked and outcomes recorded.

  • Assist in preparing proposals and tender responses, including drafting sections and coordinating inputs.

  • Conduct market and horizon scanning to identify trends and opportunities.

• Client Engagement and Campaigns:

  • Manage data on prospective clients using HubSpot (or similar CRM platforms).

  • Coordinate campaigns to engage clients and build Koreo’s client base.

  • Support the delivery of integrated campaigns promoting Koreo’s offers across portfolios.

• Brand and Communications:

  • Update and manage Koreo’s website, ensuring content is engaging and accurate.

  • Manage Koreo’s LinkedIn presence, including posting updates, engaging with followers, and monitoring performance.

  • Contribute to thought leadership content, such as blogs, articles, and reports, to support campaigns.

• Administrative and Operational Support:

  • Manage systems and processes related to business development and communications, including CRM updates and reporting.

  • Provide administrative support for tender responses, ensuring all documentation is complete and submitted on time.

  • Monitor and report on business development and communications activity, supporting the Managing Director with dashboards and data.

Key responsibilities:

Strategic Financial Management

• Develop and implement the charity’s financial strategy to align it to the charity’s main strategy and support long-term goals.
• Provide financial insights to the leadership team to guide decision-making and resource allocation.
• Lead on the preparation of the annual budget, ensuring alignment with the charity's strategic objectives.
• Monitor and forecast financial performance, identifying risks and opportunities.
• Work with the Treasurer and trustees to develop and update financial policies and procedures as part of the Resources Committee.
• Keep under review AvMA reserves strategy and policy and recommend changes as necessary. 

Day to Day Financial Duties

• Manage and oversee all financial transactions, including accounts payable & receivable, payroll and banking.
• Prepare accurate and timely monthly management accounts and cash flow reports.
• Ensure compliance with all statutory requirements, including VAT, Gift Aid, and charity reporting standards.
• In conjunction with our investment advisers, support the trustees and CEO with the management of an investment portfolio including the planning of necessary drawdowns for cashflow management purposes.
• Oversee the preparation of year-end accounts and liaise with external auditors.
• Maintain and update financial systems, ensuring robust controls are in place.  

Leadership & Collaboration

• Act as a financial advisor to the CEO, trustees and senior leadership team on all matters.
• Present financial reports at board and committee meetings, explaining complex financial data in an accessible way.
• Work closely with fundraising, operations and medico legal teams to align financial plans with organisational objectives.
• Provide mentorship and support to junior finance staff and/or volunteers, as applicable.

Other Duties

• To undertake other duties as required commensurate with this post.
• To attend quarterly Board meetings in person in London.  

 Person Specification

Essential:

1. Professional accounting qualification (e.g. ACCA, ACA, CIMA, CIPFA) or equivalent financial experience.
2. Proven experience in financial management, ideally within a charity or non-profit organisation.
3. Strong knowledge of UK charity accounting standards (SORP) and regulatory requirements as they apply to charities.
4. Demonstrated ability to develop and implement financial strategies.
5. Proficiency in financial software (e.g. Sage) and Microsoft Excel.
6. Excellent analytical, organisational, and communication skills.
7. Good communication skills, with the ability to articulate clearly and effectively both in writing, on the telephone and face to face.
8. Ability to lead, manage and work effectively both as a member of a team and on own initiative.  Be well organised and remain calm under pressure.
9. Forward thinking and able to suggest appropriate changes to AvMA’s services to meet the changing needs of the public and the clinical negligence marketplace.
10. Passion, commitment and drive to promote patient rights and follow the aims of AvMA.
11. IT literate and confident with technological change.  Able to identify opportunities to improve our data collection systems; an awareness of the power of social media and how to use it to promote AvMA’s work.
12. Committed to principles of equal opportunities and diversity and inclusion.

Desirable: 

• Experience working with trustees or non-exec directors and presenting financial information to non-financial stakeholders.
• Knowledge of fundraising and grant management processes.
• Familiarity with Gift Aid, VAT and other tax-related processes relevant to charities

We are looking for Community Moderator Shift Team Leaders who will oversee a team responsible for the day to day delivery of exceptional supporter experiences as the voice of our charity partners, working predominately in Facebook challenge groups.

As well as moderating fundraising groups yourself, you will serve as the go-to leader during shifts, ensuring smooth operations, addressing immediate concerns, and fostering a positive and supportive environment for both supporters and the moderation team.

Please ensure that you read the attached full role description before applying.

Evening and weekend work will be required.
 

Background

Social Mind are experts at using social fundraising to drive income and engagement. From product innovation, journey design and campaign builds to virtual event management, we support charities in delivering successful campaigns at scale.

Our fundraising platform, Social Sync, aims to revolutionise the sector with integrated digital fundraising campaigns and behavioural, omni-channel supporter journeys.

We empower charities to raise more money with integrated multi-platform fundraising, drive supporter acquisition and build stronger relationships with sophisticated, personal journeys unlocking each supporter’s potential with meaningful insights.

The Role

As a Community Moderator Shift Lead, you will oversee the day-to-day delivery of exceptional supporter experiences as the voice of our charity partners, primarily within Facebook challenge groups.

In addition to the responsibilities of a Community Moderator, you will serve as the go-to leader during shifts, ensuring smooth operations, addressing immediate concerns, and fostering a positive and supportive environment for both supporters and the moderation team.

You will triage out-of-hours emergency support requests, determine appropriate escalation to management, and work closely with the in-house team to manage rotas ensuring consistent shift coverage, including evenings and weekends.

Regular quality assurance checks of Moderator work will be integral to your role, ensuring high standards are met across all supporter interactions.

Key Responsibilities

Shift Leadership

• Act as the primary point of contact for Community Moderators during shifts, offering guidance and resolving challenges as they arise.
• Triage and manage out-of-hours emergency support requests, escalating to management when necessary.
• Provide timely updates and feedback on shift activity and performance.

Team Support and Coordination

• Attend client briefings and support training for the community moderation team on specific campaigns to ensure that we expertly represent our clients tone of voice and brand.
• Work with in-house team to ensure adequate shift rota coverage across core hours, evenings, and weekends.
• Foster a collaborative and supportive team environment, promoting open communication and teamwork.

Quality Assurance

• Conduct regular quality assurance checks on Moderator responses and interactions, ensuring adherence to tone of voice, accuracy, and brand guidelines.
• Provide constructive feedback to Moderators to maintain and elevate service standards.

Supporter Experience

• Work with wider team to implement optimisations for campaign performance.
• Moderate challenge campaign Facebook Groups, posting engaging content to inspire and motivate the community.
• Respond to high volumes of supporter enquiries across multiple channels within agreed SLAs.
• Engage with supporter posts to create a supportive and safe community environment while answering questions accurately and in a timely manner.

Fundraising Support

• Advise event participants on fundraising best practices, helping them achieve their goals and maximise fundraising opportunities.

Skills and Knowledge

Leadership and Coordination

• Proven experience in leading or coordinating teams, preferably in a social media moderation or customer service environment.
• Ability to effectively manage time, prioritise tasks, and ensure smooth shift transitions

Social Media and Communication

• Strong experience in social media moderation, with excellent written communication skills.
• Familiarity with creating and managing social media content and interactions.

Technical and Organisational Skills

• Proficiency in using social media and other relevant technology platforms.
• Exceptional organisational skills, including managing rotas and tracking team performance

Quality Assurance and Feedback

• Experience in conducting quality assurance checks and providing constructive feedback.
• A commitment to maintaining high standards and continuous improvement.

Requirements

• Access to a PC or laptop (Mac or Windows) and a secure broadband service.
• Ability to work independently.

Job Purpose:
We are seeking a passionate and proactive Project Coordinator to enhance the capacity of DBHCA and oversee the daily operations of the Derby Refugee Advice Centre. You will lead on volunteer recruitment, training, and development, ensuring inclusive community engagement while supporting the sustainability of key projects.

Main Responsibilities:

• Recruit, train, and mentor a diverse pool of volunteers to assist with Advice Centre operations, fostering personal development and community leadership.
• Coordinate advice sessions, workshops, and learning activities in collaboration with the Executive Operations Manager.
• Organise and participate in community events, training sessions, awareness-raising initiatives, and meetings.
• Manage administrative tasks, including maintaining financial records, coordinating volunteer schedules, and updating organisational policies and procedures.
• Assist in writing funding bids to support the sustainability and expansion of the Centre’s services.

Essential Skills and Experience:

• Proven experience working with marginalized communities, particularly refugees and asylum seekers.
• Strong administrative skills, including proficiency in MS Office.
• Experience recruiting, training, and supporting volunteers.
• Excellent communication and organisational skills.
• Commitment to equal opportunities and anti-discrimination practices.

Desirable Skills and Experience:

• Familiarity with BME community settings and knowledge of local networks supporting refugees.
• Experience in preparing funding bids and organising community events.
• Understanding of group dynamics and conflict management.

What We Offer:

• Statutory holidays plus a pro-rata entitlement of 21 days per annum.
• A collaborative and supportive work environment.
• The opportunity to make a tangible difference in the lives of marginalised communities.

Additional Notes: This role requires flexibility, as some evening or weekend work may be necessary to meet the needs of the community.

Location: To cover primarily the southern half of Wales 

Working pattern: Work from home with frequent travel required. You will be expected to deliver a face-to-face service to clients in their own home or safe meeting place within the South Wales region. 

Recruitment process: interviews will be conducted as suitable candidates apply. Applications remain open until a suitable candidate has been appointed. 

Who we are: Brake has been supporting victims of road carnage since 1995, and we're on a mission to prevent future collisions. Every 20 minutes, someone is killed or seriously injured on our roads, impacting lives profoundly.

Join our team: We're expanding our National Road Victim Service and need a dedicated caseworker to join our dynamic, compassionate team. Your role will involve delivering world-class support services to those at their most vulnerable.

Not your average job: This isn't a 9 to 5. You could play a significant part in rolling out trauma-informed support services nationwide. Make a real difference in the lives of those affected by road crashes.

What we offer:

• A generous 35 days of annual leave (including bank holidays and 3-day shutdown period between Christmas and New Year, pro-rata for part-time working patterns)

• Birthday day off

• Enhanced sick pay and compassionate leave

• Death in service benefit

• Pension

• Employee Assistance Programme

• Flexible working

• A rewarding role with purpose

• Be part of a skilled, friendly team with an engaged Board of Trustees 

Who you are: We need passionate, self-starters with a background in providing high-quality emotional support and advocacy. Your experience in roles within the police, criminal justice, counselling, caseworker or health and social care sectors could make you an ideal candidate.

Specifically seeking candidates with:

• frontline support service experience

• a full, clean UK driving licence, access to your own transport and are willing to use it for work purposes (we reimburse travelling expenses)

• experience supporting people who have suffered sudden bereavement or working with those with heightened vulnerabilities.

• research and advocacy skills – you will reach out to other organisations to support your cases where required

• competent IT skills for remote work

• Fluency in Welsh, whilst not essential, is desirable.

Join our mission: Your greatest reward will be knowing you've made a positive difference in someone's recovery from psychological trauma.

About us: Brake is passionate about creating an inclusive workplace that values diversity. We welcome your application whatever your background or situation. We particularly welcome applications from those who are part of the global majority, the LGBTQIA+ community or disabled. We are proud to be a disability confident employer. We don’t want you to ‘fit’ our culture, we want you to enrich it. So, if you have a passion for making a difference and share in our vision for a world where no one is killed on our roads, we would love to hear from you.

Apply now: If you're up for a new challenge and have the skills, apply now.

Not for traffic offenders: Due to the nature of our work we can't accept applications from traffic offenders. Candidates will be asked to disclose whether they have any unspent points on their licence at interview.

A DBS check is required due to the sensitive nature of our service.

Join us today and be part of the solution!  

For over two decades, Social Investment Business has provided finance and support to charities and social enterprises. We empower these organisations to do what they do best - serve the communities they operate within. 

Our values are: People First, Curious, Bold, Collaborative, Accountable

For further information on what we do, our values and our generous benefits please visit our website.

Our research has highlighted the lag faced by the community sector in its transition to net zero – no longer burning fossil fuels – compared to the domestic housing sector. To respond to this challenge SIB is launching a Heat Development Company, which will work closely with community initiatives seeking to decarbonise their heating – moving from boilers that burn gas or oil – and engage with their communities to support them through the net zero transition. This role will be integral to the success of this new initiative, working closely with our customers and wider stakeholders to make the community case for electrification and away from gas. Please see page 5 for further information.

About the Role

Reporting to the Deputy CEO this is an exciting role supporting one of the UK’s leading social investors in our pioneering work on heat decarbonisation.

We are looking for someone who is passionate about the work we do, is organised and has excellent attention to detail. Someone who is flexible with a “can do” attitude and who has a desire to get involved within a fast-paced team. If that is you and you can also bring in new ideas and are keen to get involved with the wider team projects as well as collaborate across the organisation then this could be a really exciting opportunity be a part of our values led organisation. For further information please refer to the background information available below.

 Key responsibilities

1.         To co-create and implement an effective community engagement strategy for the new Heat Development Company involving the three existing grantees on the programme, in particular giving consideration to the ways in which the Heat DevCo’s new investees can best work with local residents to make the case for electrification. To be the first point of contact for the pioneer grantees, and for the programme’s first set of development sites, ensuring that excellent communications are designed and implemented, and that questions and concerns are answered in a timely and informed way.  

2.    To manage any community consultants engaged as part of the programme, or working with project management partners.

3.To coordinate regular stakeholder engagement with key interest groups: grantees & investees and their communities, the social sector, and the decentralised energy sector. To be creative in developing these contacts, and to consider new and innovative ways of carrying out outreach and ongoing engagement reflecting the differential impact of analogue and digital methods of engagement, their reach into communities, and their replicability and cost.

4. To lead on qualitative research on decarbonisation and electrification for the Heat DevCo, in particular to support the Deputy CEO and research and data team in exploring the potential of heat as a common pool resource.

5. To work closely with the policy and communications team to ensure that stakeholder engagement reflects SIB’s policy priorities on decarbonisation and electrification, and that feedback from stakeholders is reflected in policy and communication outputs. To support the policy and communications team in its development of new policy and communication assets, and to work with the data team to incorporate the best evidence into outputs across SIB’s platforms. To work with external groups on the best approach to public information campaigns on electrification, and to ensure that SIB has a voice in wider efforts to encourage electrification in the UK.

6. To develop a calendar of useful events in heating decarbonisation and electrification, to attend relevant events or conferences and to ensure that the senior team prioritise the best set of opportunities to raise SIB’s profile and progress leads and partnerships. Through attendance to present the Heat Development Company, answering questions and reporting key feedback, ensuring that internal development work effectively reflects a wide set of views and experiences. To be an accessible and responsive contact point for SIB’s work on heat decarbonisation, taking a creative and inclusive approach to outreach and information sharing.

7. To support the coordination and project management of business development in community energy, heating and cooling, social investment fundraising and capacity building, supporting Business Development colleagues with relevant case studies, customer viewpoints and grassroots experience.

8. To provide regular and timely updates on the development of opportunities in heat decarbonisation and electrification to the senior team. These updates should both support effective information sharing across the organisation, and, in particular, reflect the grassroots and community perspective. This should enable SIB to make the best use of its resources and pursue its strategic priorities in an inclusive and accessible way.

9. To contribute to high quality bid responses for invitations to tender from funders, investors and other key client groups in heating, community energy, decarbonisation and electrification, to ensure that these are well-written and represent stakeholder and grassroots viewpoints.

10. To coordinate and contribute to a clear strategy and objectives for decarbonisation and electrification at SIB.

11. To adopt our continuous improvement and learning ethos.

12. To support and embed equality, diversity and inclusion into day-to-day behaviours and activities within your role as well as contributing more widely across SIB’s commitment to E, D & I.

13. To support and contribute to the implementation and delivery of SIB’s strategy.

14. In agreement with manager to undertake other tasks and work on cross team projects that support the objectives of SIB as required.

15. To work within the organisation's values, principles, and processes to achieve operational excellence.

Core competencies

• A good understanding of net zero and decarbonisation. A background or experience in working in this area is helpful but not essential.
• Excellent relationship management skills both with internal and external stakeholders.
• Demonstrable experience of working with a wide range of different interest groups including communities and grassroots organisations.
• Effective time management.
• Self-motivated, with high energy and an engaging level of enthusiasm.
• Excellent customer service skills.
• Strong negotiation and influencing skills.
• Excellent Microsoft Office Skills, including Word, Excel and Powerpoint.
• Flexible and adaptable as a team player.
• Excellent attention to detail.
• Excellent written and verbal communication skills
• Commitment to equality, diversity & inclusion

Desirable competencies

• Understanding of the social investment or grant-making market in the UK
• Understanding of community energy schemes

Peatland Code Officer 

Salary: up to £31,000 per annum  

Location: Newark office but Home working (UK), with some travel required  

Full time (35 hours per week) Occasional out of normal hours working may be required  

Fixed Term contract (to 31 March 2026) with possibility to extend 

Closing date for applications: 14 February 2025  

First interview: 26 February 2025  

Second interview: 3 March 2025 

About Our Client

The new team member will be pivotal in the delivery of their objectives to champion peatland values. They will have the level of knowledge and experience to drive forward and promote peatland restoration in the UK and be able to advocate the multiple benefits of peatlands through partnerships, strong science, sound policy and effective practice, and communication. 

Trust are a federated movement of 46 charities, supported by a central charity. Together they have 870,000 members, 38,000 volunteers and 3,400 staff across the UK. They are at an exciting moment in their 110-year history, with the development of an ambitious new strategy, setting out a vision of nature in recovery, with abundant, diverse wildlife and natural processes creating wilder landscapes where people and nature thrive. 

About You 

Our client are looking for a motivated, highly organised and professional individual with a passion for the environment. Are you the right person to support the operation of the Peatland Code and deliver tangible benefits for UK peatland conservation? The Peatland Code currently has in excess of 370 projects and they are looking for an organised and motivated individual to help bring even more peatland restoration under this growing standard. 

This is a unique opportunity to join their Peatland Programme team, supporting the Peatland Code: the quality assurance standard for peatland restoration projects in the UK, which generates independently verified carbon units. The Peatland Code offers the UK’s only government backed standard to support peatland restoration under the voluntary carbon market, operating under the UK Government’s Environmental Reporting Guidelines. 2025 is an exciting time to join the Peatland Code team as they are about to add biodiversity crediting alongside their existing carbon quantification. 

You need to be diligent, an excellent project manager, able to juggle multiple priorities and projects, strive for improvement in processes and be able to use your initiative. You will work in the rapid developing arena of voluntary nature markets and will work with partner organisations and a variety of their stakeholders to manage the Peatland Code process of all projects efficiently. 

You will be responsible for the administration of all Peatland Code projects as they move through the project pipeline. This includes managing initial enquiries, checking all project registrations on the UK Land Carbon Registry as well as oversight of the validation and verification process. To achieve this, you will need to be an exceptional project manager and develop good, trusted working relationships with a variety of stakeholders. In addition, you will support the their wider team in delivering training on the mechanics of the Peatland Code and supporting in the future development needs of the standard. Excellent organisational and communication skills are critical and the ability to digest technical information and communicate it in an accessible way is key. 

Our client take their safeguarding responsibilities extremely seriously. Please click here to read their commitment statement. They are committed to safeguarding and promoting the welfare of children and adults at risk. For applicable roles, applicants must be willing to undergo checks with past employers and Disclosure and Barring Service checks at the eligible level. 

As they are Disability Confident employer, they are committed to offering an interview to anyone with a disability that meets all the essential criteria for the post. Please let them know if you require any adjustments to make their recruitment process more accessible.  

Our client are committed to increasing the diversity of their staff through their Levelling the Field recruitment pledge and will put any ethnic minority applicants that meet all the essential criteria for the post through to the next stage of recruitment. 

Please do not use artificial intelligence tools to assist you to complete the application form. They may not accept applications that have been completed utilising AI tools.

Principal Recruitment Consultant – Fundraising Specialist

Are you a seasoned recruitment professional with a passion for making a difference? Do you have a proven track record of building successful recruitment desks and driving business growth? If so, we have the perfect opportunity for you!

We are seeking an experienced Principle Recruitment Consultant to join our expanding team in a role focused on new business development within Fundraising. You’ll have the autonomy to grow your own client base and shape a rewarding career in a supportive and flexible environment.

Position: Principal Recruitment Consultant – Fundraising Specialist
Location: Remote, with occasional travel to Buckinghamshire
Salary: Circa £35,000 - £45,000 basic, plus uncapped bonus/commission
Hours: Full-time 35 hours per week, 9 – 4:30pm Monday to Friday

Contract: Permanent

We are a specialist charity recruitment consultancy dedicated to connecting exceptional talent with inspiring non-profit organisations. With a strong reputation in the sector, we are expanding our team to include a Principal Recruitment Consultant specialising in fundraising recruitment.

About the Role
As a Principal Recruitment Consultant, you will take the lead in developing and growing our fundraising recruitment function. This is a 360 recruitment role with a strong focus on business development, relationship building, and delivering excellent service to both clients and candidates.

Key responsibilities include:

• Business Development: Proactively identifying and engaging with new clients within the charity sector to build long-lasting partnerships.
• Desk Building: Establishing and growing a specialist fundraising recruitment desk, becoming the go-to expert for fundraising talent.
• Candidate Sourcing: Using innovative sourcing techniques to attract high-calibre fundraising professionals.
• Client Management: Managing the end-to-end recruitment process, ensuring a seamless experience for clients and candidates alike.
• Market Insight: Staying ahead of industry trends to provide informed advice to clients and candidates.

About You
We are looking for a highly motivated Recruitment Consultant who has a proven track record in business development and is excited by the opportunity to build a client base. Your experience in the recruitment sector, within the Not-for-Profit or charity field, will enable you to quickly develop strong relationships and provide clients with top-tier service.

Key Skills and Experience:

• Proven experience in recruitment within the Charity and Not-For-Profit sector, with a strong focus on new business development and client acquisition.
• Ability to independently build and manage a sales pipeline, from lead generation to deal closure.
• Excellent communication, negotiation, and relationship-building skills.
• A consultative approach to understanding client needs and matching them with tailored recruitment solutions.
• Self-starter with a results-oriented mindset, eager to achieve and exceed targets.

Why Join Us?

• An exciting opportunity to build your own desk with uncapped earning potential.
• A competitive salary with an uncapped bonus/commission structure (OTE Circa £80k - £90k).
• Remote working flexibility, with occasional travel
• A commitment to professional development, with mentoring and career growth opportunities.
• Opportunity to grow and shape the fundraising recruitment function within a specialist consultancy

If you're passionate about sales, business development, and making a positive impact in the Not-For-Profit sector, we’d love to hear from you!

Other roles you may have experience in could include: Recruitment Consultant, Recruitment Executive, Recruitment Manager, Senior Recruitment Consultant, Charity Recruiter, Fundraising Recruitment, Charity Recruitment, Non-Profit Recruitment, Executive Recruitment, Recruiter.

Tenancy Support Worker 

North Nottinghamshire 

£22,669 to £23,428 per annum

Do you have experience in tenancy support and enjoy making a real difference in people’s lives? Are you ready to visit clients in their homes across North Nottinghamshire?

If so, we’d love to hear from you! Our client is looking for a Tenancy Support Worker to join their team.

About the Role

This role is all about helping individuals maintain their tenancy, develop independent living skills, and achieve their personal goals. You’ll work closely with service users to identify challenges and provide tailored support.

Key responsibilities include:

• Creating and delivering support plans and risk assessments.
• Advocating for service users and liaising with external agencies.
• Maintaining accurate service user records.
• Supporting service users with income maximisation and money management.
• Assisting with access to education, work, or training.
• Providing other housing-related support.

You’ll need to travel to meet clients in their homes, provide virtual support, and work at a central hub as required. A full driving licence and access to a vehicle are essential for this role, and business mileage will be reimbursed (business cover on your car insurance will be required). They provide support in the following areas Newark and Sherwood, Bassettlaw and Worksop, Mansfield and North and South Kestevens.

No two days are the same! This is a fast-paced but incredibly rewarding role where your support will help people sustain their tenancies, manage their finances, and access additional care or health services when needed.

What They’re Looking For

To excel in this role, you’ll need to be:

• Kind and compassionate, with a non-judgmental approach to working with vulnerable adults.
• Experienced in housing-related support.
• Able to work independently with minimal supervision.
• Highly organised and adaptable.

This role operates Monday to Friday, 9am to 5pm. However, some flexibility is required to meet customers’ needs, which may occasionally include evenings and bank holidays.

Please note we are not currently offering visa sponsorship.

We look forward to hearing from you and welcoming you to a team that’s making a difference!

As an Equal Opportunities and Disability Confident Employer, our client welcomes applications from all suitably qualified candidates including those from Black, Asian and minority ethnic groups and disabled candidates. As part of their LGBT Allies Programme, they also welcome applications from members of the LGBT community and encourage inclusivity in the workplace. Male Support Workers are currently under-represented in this area and we particularly welcome suitable applications.