Client Manager Jobs
About the role:
Our Health team has an exciting opportunity for three new roles to join the team. Two of these roles will be focused in our North London TST team, and one in our Lewisham hostel team with a focus on improving the barriers faced by those experiencing homelessness when accessing health care.
As a Health Lead, your role will focus on developing and embedding SHPs health approach into the services the charity provides. It will involve working with and supporting those living within our hostels who have underlying health needs to access and maintain the health care they need. To complete initial health screening tools, create a health support profile plan for each client and to make referrals to and support them in engaging with the correct services (i.e. dentistry, podiatry). In this role you will complete health mapping and use this information to influence partnerships formed with external services to help overcome barriers faced by those experiencing homelessness.
The approach taken with clients will be psychologically informed, incorporating an understanding of Personality Disorder, complex trauma and addiction. The outcomes for your role, include developing positive and sustained relationships of trust with clients, supporting them to engage in health care support and see an improvement in their overall physical health.
About you:
To be successful, you will have:
- A knowledge of (or willingness to learn) about common health issues and the barriers to health access that people experiencing homelessness may encounter.
- Ability to find ways to engage and develop relationships with clients who may have a low level of interaction with and/or suspicion of services.
- Good understanding of local level health set up/services i.e. homeless health providers and teams.
- Confidence in working both as part of a team and independently.
- Skills and understanding of creating and monitoring support plans and record-keeping with regards to client support, safety and safeguarding issues.
- The ability to advocate for and coordinate access to health care for clients with multiple disadvantage.
About us:
Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.
We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.
We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.
Join us in creating a brighter, more hopeful future for individuals in need.
Important info:
Closing date: Sunday 13th October at midnight
Interview date: Wednesday 23rd and Thursday 24th October via Microsoft Teams
This post will require an Enhanced DBS check to be processed for the successful applicant.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About GDI Hub
Global Disability Innovation (GDI) Hub accelerates ideas into impact for a more just world - for disabled people, and all people.
We are a world leading delivery and practice centre, an Academic Research Centre at UCL (University College London) and the first WHO Global Collaborating Centre on Assistive Technology (AT). As an Academic Research Centre and a Community Interest Company, our diverse portfolio and unique set up enables rapid translation of research into practice. GDI Hub is also home to the UK aid funded AT2030 programme which tests ‘what works’ to improve access to life-changing Assistive Technology (AT) for all.
Launched in 2016 as a legacy of the London 2012 Paralympic Games, our office and research lab continue to be based on the Queen Elizabeth Olympic Park, at UCL’s East London campus. We work in 40+ countries, with a reach of more than 34 million people since 2016, GDI Hub develops homegrown technologies alongside new knowledge and research. In collaboration with global partners, we deliver accelerators and market shaping initiatives - building ecosystems with a focus on low-and middle-income countries.
Role Purpose
The Head of Research and Delivery will lead the delivery of programmes, client-facing projects and research initiatives for GDI Hub CIC, working across the key themes of Disability Inclusion, Inclusive Design and Cities, Climate Change, Gender, Financial Inclusion and Assistive Technology. It is expected that the role holder will have considerable experience across at least two of these themes and an appetite for both broadening and deepening their knowledge across the others. They will also collaborate with research leads and teams based across GDI Hub including the Academic Research Centre (ARC) at UCL.
This is a senior, strategic, role responsible for team management and leading key projects, leading client, donor and government relationships, and providing strategic subject matter expertise. It would suit someone with a proven-track record in the sector and requires a strong aptitude for strategic thinking, delivery management and the creation of tenable and evidence-based recommendations. They will be creative and collaborative with a drive to make the world a fairer place, inspiring others to do the same.
They will be responsible for delivery on projects and research under their remit and contribute to the development of new projects and research, working closely with partners and clients. Current funders, partners and clients include the UK Foreign Commonwealth and Development Office, Asian Development Bank, Climate Investment Funds, UNICEF, Carbon Trust and Expo City Dubai. This will involve leading a permanent team of six, which is expected to grow to eight by Q4 2024-25, and any external consultants brought online as required to deliver across a portfolio of work.
Role Responsibilities
Project and Research Delivery and Management
- Lead a growing portfolio of projects under the Research and Delivery team including a current portfolio of circa 10 active projects.
- Leadership of Global Thematic Goods sub-programme under the AT2030 programme, with direct project leadership of 2 workstreams (inclusive infrastructure and inclusive climate resilience).
- Lead the intellectual and strategic management of project delivery, ensuring that projects deliver clear messages aligned to programme targets, client needs and project scope and deliver impact.
- Take overall responsibility for the quality and timeliness of project delivery and deliverables, ensuring project management processes and procedures are being implemented correctly and outputs are to the highest standard in line with GDI Hub style.
- Provide overall research leadership in GDI HUB CIC, instilling academic rigour and driving innovative and inclusive research, managing researchers to deliver high quality outputs that are evidence-based, meeting internal/external expectations and tailored to target audiences.
- Plan and manage workplans, including emergent risks, challenges, change requests, budgets, travel, schedules, and scope.
Client Management and Reporting
- Manage and develop relationships with partners and stakeholders, to support effective collaboration.
- Provide leadership in client facing discussions, understanding needs and priorities, and linking these to project and team delivery plans.
- Engage with emerging opportunities as appropriate, leading proposal development with the wider team.
- Service project reporting requirements and instruct timely invoicing against project agreements.
Support Communications and External Engagement
- Strategic leadership of external engagement across their portfolio, attending and speaking at events, conferences and project workshops as needed, to drive impact of our work.
- Provide input to communications content and the events pipeline to further raise the profile, reach and impact of GDI Hub’s work.
- Write insight reports, blogs or other content to support communications and external engagement as required.
- Highlight communication, networking and new work opportunities arising from project and client engagements.
Internal Team Management
- Manage and support the research and delivery team ensuring team members are informed, connected and working as a team, ensuring shared understanding of projects and individual delivery responsibilities.
- Work closely with the COO and Programme Management team to ensure sustainable delivery and resource management processes are followed.
- Ensure team resources are used in accordance with project budgets and actively tracked throughout delivery. Review resource capacity and factor into any new project bids or repeat business opportunities.
- Direct line management of Senior Inclusive Design Manager, Senior Financial Inclusion Researcher, Senior Social Researcher and Inclusive Climate Researcher. Support the team in their own line management responsibilities in line with planned activity.
Application Procedure
To apply for this role, please submit your CV and a covering letter describing how your skills and experience are relevant via the 'Apply via website' button no later than noon (GMT) on Wednesday 9th October 2024. We will be considering applications on a rolling basis, so we encourage you to apply as soon as possible.
We expect the selection process to include two interview stages, with interviews starting from late September as we review candidates on a rolling basis.
We have made every effort to make this process accessible. However, if for any reason you find it is not, please let us know and we will make an adjustment. We encourage early applications. Please be advised that only shortlisted applicants will be contacted. For an informal discussion about the role, please contact Mikaela Patrick, Head of Research and Delivery (contact details on full job specification).
Global Disability Innovation Hub (GDI Hub) is an Academic Research and Practice Centre accelerating disability innovation for a more just world. Based
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
It’s an exciting time to join us. Oakleaf has a proud history of helping people across Surrey who are suffering from mental ill health. The need for good mental health support is growing, as are our funding needs and ambitions. This newly created position of Relationship Fundraising Manager is an exciting opportunity to join a supportive and collaborative fundraising team as we look to develop major donor fundraising further.
The role will be responsible for overseeing all individual donor relationships, with a focus on major gifts. This includes developing and implementing a major donor strategy, as well as assisting the Head of Fundraising with corporate fundraising. You will be encouraged to use your experience and skills to shape the role, making a difference to the lives of hundreds of people attending Oakleaf every month for support.
Please refer to the attached Candidate Brief for more detailed information.
Position: Relationship Fundraising Manager
Responsible to: Head of Fundraising & Engagement
Location: Guildford, Surrey with hybrid working offered (min 40% office, 60% home as agreed); we will accommodate flexible working patterns wherever possible
Hours: 28-36 hours per week (36 hours is full time; part-time considered for the right applicant)
Salary: £32,000 – £34,000 FTE (dependent upon experience)
Annual leave and benefits:
- 32 days including public and statutory holidays. An additional day is added for each year worked (to a maximum of 4 days). Plus, an extra day off for your birthday!
- Cycle to work scheme
- Free parking
- Private medical insurance
- Employee Assistance Programme
- Sick pay
- Discount eye tests
- Work from home/flexible hours
- We are open to investment in training
Key Responsibilities (a full list of responsibilities is listed in the Candidate Brief):
- Manage recruitment, stewardship & retention of individual supporters with a goal of long-term financial support.
- Develop & implement a major donor strategy alongside the Head of Fundraising, including building relationships with key donors.
- Undertake tours of Oakleaf at our HQ or outreach venues to individual donors to show impact of giving.
- Research, formulate introductions & approach new prospects.
- Manage a communications plan for donors.
- Achieve agreed fundraising targets.
- Assist with corporate fundraising alongside the Head of Fundraising, including through attending networking events and supporting Oakleaf’s Mental Health Leaders Network.
Essential Criteria (a full list of essential and desirable criteria is listed in the Candidate Brief):
- At least two years’ experience in a charity/third sector fundraising position or similar
- Strong interpersonal and networking abilities; adept at building rapport quickly with people from a wide range of backgrounds
- Experience of building and managing a portfolio of both ongoing and new relationships
- Excellent written and verbal communication skills
- Experience of budgeting, forecasting and working towards financial targets
- An understanding of and empathy with the aims of Oakleaf & needs of its client group
We are committed to creating an inclusive working environment, where diversity is valued and there is equality of opportunity. We therefore welcome applications from all sections of the community, and we offer flexibility to assist employees with balancing work and other commitments. We are a Disability Confident employer.
Transforming lives through the provision of support, training and wellbeing activities, building new futures with adults managing their mental health
The client requests no contact from agencies or media sales.
Events and Operations Manager
Salary £32,000 - £37,000 per annum plus benefits
Permanent, Full Time
Location: Rhodes House in central Oxford, hybrid working
We have a fantastic opportunity for an Events and Operations Manager to join the Rhodes Trust.
About the Rhodes Trust
The Rhodes Trust is an educational charity which offers Rhodes Scholarships to exceptional students from around the world to come and study at the University of Oxford. Our mission is to build a better world through global fellowship programmes that develop and connect compassionate, innovative, and public-spirited people committed to solving humanity’s challenges.
In recent years, we have also partnered with several other remarkable organisations to create the Mandela Rhodes Foundation, Atlantic Institute, Schmidt Science Fellows, RISE and Oxford Next Horizons.
To learn more about our vision visit The Vision of Rhodes Trust
The role
The Events and Operations Manager is responsible for delivering operational and logistical excellence in the delivery of internal Rhodes Trust Programmes and external commercial Rhodes House Ltd events.
The successful candidate will encourage cooperation across departments at Rhodes House who will work collaboratively to ensure the successful delivery of events. The post holder will also support the development and acquisition of clients for the Rhodes House Ltd events, ensuring achievement of revenue targets to contribute to the Rhodes Trust.
The Events and Operations Manager will operate predominantly on-site at Rhodes House.
Essential skills, experience and qualifications:
- Experience in event planning and operational delivery
- An in depth understanding of what is required for a successful event and experience in guiding the client to their perfect event.
- Excellent team player with a positive attitude whiles also being able to act independently.
- Ability to build strong working relationship with immediate colleagues.
- Proactively focused and organised with good attention to minute details.
- Ability to meet varying deadlines.
- Excellent time management and prioritisation skills
- Excellent written and verbal communications skills
- Excellent software skills, including proven experience with Microsoft packages (Word, Excel, PowerPoint and Outlook) and database entry
· A deep commitment to the values, ethos and mission of the Rhodes Trust. Role modelling the Trust’s organisational values of commitment, inclusion, belonging, growth and innovation.
· Carrying out any other duties relevant to the role, as requested.
· A deep commitment to the values, ethos and mission of the Rhodes Trust.
Desirable skills and experience:
· Experience using event temple (event management software) and mews (accommodation management software)
· Experience working in both academic and commercial venues.
Benefits of working here
We are a global organisation and we use our deep connections across the world to bring together people of different backgrounds and viewpoints. We encourage our staff to challenge each other’s thinking and generate new ideas.
- 30 days annual leave (pro rata) plus 8 bank holidays
- Competitive pension scheme
- Generous family leave schemes
- Private health insurance
- Employee Assistance Programme
- Personal development opportunities
- Additional benefits, such as free access to the University's gardens, parks, libraries and museums, and University staff discounts in shops across Oxford.
- Cycle to work scheme
- Electric car scheme
If you would like to find out more, please click ‘apply’ to view the full job description and to find the link to apply. Please send us your CV and a covering letter. Please note, this advert will close on 20 September 2024 at 17:00 BST. Please also note that interviews will be held the week commencing 30 September 2024.
If you have any issues with submitting your application, please email the Recruitment team.
The Rhodes Trust is an equal opportunity employer. We warmly welcome applications from talented people of diverse backgrounds and appoint without regard to age, disability, gender, gender identity, gender reassignment, sexual orientation, pregnancy or maternity, parental status, marital or civil partner status, race, colour, ethnic or national origin, nationality, religion or belief.
The client requests no contact from agencies or media sales.
Closing Date: 29 September 2024
Interview Date: To be confirmed
Location: Reloved Brum Charity Shop, Harborne, Birmingham
Hours: 37.5 per week
Duration: Permanent
Salary: Retail Band 3, £22,623 - £24,471 per year
DBS Requirement: None
“Happy to talk about flexible working”
Our charity shops raise vital funds for Birmingham Hospice. The generosity of our donors and shoppers plays a crucial role in supporting the community, helping us to provide care for local people living with a terminal diagnosis and for their families.
Do you want to join an innovative and trail blazing charity retailer who has been awarded UK charity shop of the year for 2024/25. Our flagship superstore in Harborne, Birmingham, Reloved Brum is seeking to appoint a Floor Manager, who will support the Retail Area Manager and Superstore Manager through being responsible for the day-to-day operations of the shopfloor.
In this new, exciting role, you will be responsible for a range of key activities, such as visual merchandising, stock rotation and health and safety. You will supervise and coach shop staff and volunteers. You will drive and maximise sales to meet and exceed targets, ensure the shop is up to brand standards at all times. Additionally, you will be responsible for opening and closing procedures, as well as till operation, making sure that all monies are recorded, secure and banked.
You will always ensure that our customers receive the highest possible standards of customer service, actively seeking to drive customer engagement, seeking feedback to improve the services offered.
We are looking for an enthusiastic; creative individual with bags of personality who puts customers at the heart of their decision making.
If this sounds like the role for you, then we’d love to receive your application. Come and join us in our charity shop like no other!
Requirements:
· You will have a good standard of education
· You will have significant retail experience, and experience of retail management/supervision
· You will have experience in shop merchandising and working within sales targets
· You will be able to provide an excellent customer experience as well as deal with complaints and difficult situations
· You will be a confident communicator and have excellent organisational skills
The client requests no contact from agencies or media sales.
Housing Manager
Permanent
Full time hours - Monday - Friday
Salford, Manchester
£35,000 - £40,000 dependent on experience
Our client
Morgan Hunt is delighted to be working with a local not-for-profit organisation that has been providing high quality supported housing for single, vulnerable homeless people since 1987. They are situated close to both Manchester City Centre and Salford Shopping Centre with a total of 250 single HMO units across approximately 30 properties. Their mission is to enhance and enrich the lives of individuals by creating a non-discriminatory, non-judgemental, safe, supportive and friendly environment, providing quality supported housing to assist in reducing homelessness for the socially excluded, while empowering the individual and promoting independence.
As the existing Housing Manager is due to retire, an exciting opportunity has arisen for a new Housing Manager to join the team and support the organisation on their journey to further growth and success. Do you enjoy working in a fast paced, demanding environment? Are you able to manage multiple priorities at once? If so, then this role could be for you!
The role
- Overall day to day general management of the service, staff, support provision and houses of multiple occupancy.
- Ensuring that all housing benefit and universal credit queries are identified and resolved as well as any license issues.
- Checking and ensuring housing benefit is monitored and payments are up to date - liaising with housing benefit to ensure any suspensions are monitored and backdates requested where its applicable.
- Overseeing and responding to welfare rights queries and issues that arise as a result of change in circumstances.
- Managing the support charge arrears.
- Devising and updating rent schedules for approval by the local authority.
- Updating daily monitoring spreadsheet, used to record the tenant's support charge payments to ensure balances are accurate.
- Overseeing all risk assessments and compliance ensuring adherence to regulations and requirements.
- Managing evictions and notices to tenants, ensuring notices are compliance with license agreements.
- Maintenance management - monitoring the maintenance work being carried out, ensuring compliance is checked and inspection work is carried out - PAT testing, alarms, EL testing, gas certificates for all units.
- Managing and planning to upgrade and improve the properties.
- Compliance management - ensuring all relevant certification is up to date - booking contractors to ensure compliance testing is carried out to enable certification, updating the compliance monitoring form for HSPG.
- Liaising with maintenance to ensure the identified remedial work is completed following the 3 monthly inspections.
- Management of the cleaning staff.
- Negotiating contracts with providers - BT, SHARP, EE.
- Managing Small claims online.
- Prepare documents so the landlord can represent at County Court, and Tribunals.
- Attendance at general meetings of residents.
- Formulating policy on move on, including negotiation with other housing organisations to secure move on accommodation.
The candidate
- Demonstrable experience of managing HMO's ideally that house vulnerable people.
- Experience of property management including compliance, health and safety and maintenance.
- A thorough understanding of Housing Benefit, Universal Credit and Rent Schedules.
- The ability to work well under pressure, managing multiple priorities at once.
- The ability to build strong relationships both internally and externally with key stakeholders and staff members.
- The ability to "think outside the box" to achieve cost effective solutions for the organisation whilst maintaining a quality service offering.
To be considered for this role, please apply today!
Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.
Operating across Hertfordshire, Bedfordshire, Buckinghamshire, and Berkshire, our client provide accommodation-based services to those in need of care and support, and to those who cannot afford to buy or rent homes at market rates. They fulfil this mission by constructing hundreds of essential new homes and offering care and supported housing services to a diverse range of people. They are now seeking a dedicated Service Manager for their well-respected homeless night shelter in St Albans.
Our client’s homeless shelter provides emergency accommodation for up to 12 single homeless people in St Albans each night.; their dedicated staff team offer a trauma-informed, safe environment which is person-centred and supports beneficiaries to access the help they need. As Service Manager, you’ll support your team and be responsible for overseeing support, advice and assistance to beneficiaries who are/have been living on the streets so that they are able to access and maintain a safe and secure home of their own.
To apply for this role, you must have previous experience of working in frontline services for people experiencing homelessness, or those with complex needs. You will also have demonstrable line management experience, and a knowledge of relevant legislation in relation to homelessness, housing and the equalities act.
If you are interested in finding out more information about this new opportunity, please register your interest and submit your CV by clicking 'apply now' below. Applications will be reviewed, and interviews scheduled with the client, on an on-going basis.
At Prospectus, we are committed to building inclusive and diverse organisations and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application. If you are enthusiastic about working with a fantastic charity that makes a real difference in people's lives, we would love to hear from you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the role
We are looking for an experienced business development professional with an excellent track record of securing corporate partnerships. You’ll be an enthusiastic, proactive and relationship-focussed individual confident to work towards driving growth within the charity. You’ll work alongside the CEO and Head of Marketing to increase the number of partners we work with specifically focusing on our mentor development programme Break the Wall.
Responsibilities
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Generate leads and foster new partnerships with companies across the creative industries. You’ll attend pitches, write proposals and negotiate comfortably and with confidence.
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Create outbound leads. You’ll be setting up email campaigns and tracking the progress of new partnerships.
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Maintain and develop strong relationships with existing partners to ensure high renewal rates
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Work with the Head of Marketing to create innovative campaigns to attract new partners.
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Attend industry events to network and ensure that CMN is at the forefront of the DEI conversation
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Create and implement a strategy to increase the number of partners (mentors) we work with on our Break the Wall programme.
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Pitch Creative Mentor Networks offering and hold Q&As about our programmes and mission to potential partners
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Use Salesforce (CRM system) to track and manage leads/pipeline reporting into the CEO regarding leads and targets.
Skills and experience:
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Passionate about diversity, equity & inclusion and supporting young people
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People skills with the ability to establish and develop key business relationships in a variety of situations
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Strong communication skills, in writing and in person.
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Commercially focused, with a track record of over-delivering sales targets. Able to pitch confidently to clients, and assertive enough to chase opportunities.
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Confident to negotiate on costs
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Highly organised, attention to detail, with a proactive approach to improving processes
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Committed and motivated to succeed and meet objectives, both personal and business related
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Strong influencing and negotiating skills
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Account management experience
Diversity, Equity and Inclusion.
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Aware of the importance of DEI practices within an organisation
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Act with empathy & sensitivity to all colleagues & stakeholders, irrespective of cultural background or protected characteristic, (Equality Act 2010)
Bonus:
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Strong knowledge of the creative industry
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Strong knowledge of the DEI sector
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Strong knowledge of the youth sector
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Experience of using Salesforce/Google/Docs/Google Calendar and Zoom
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Experience of applying for funding/grants
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Fundraising and Communications Manager
We have an exciting opportunity for a passionate advocate to join the charity developing and contributing to a comprehensive fundraising strategy, focusing on Trusts and Foundations.
This is a hybrid-working role offering flexible working hours.
Position: Fundraising and Communications Manager
Location: Chatham, Kent/hybrid (minimum 2 days per week in the office)
Hours: Full Time - 37.5 hours per week (flexible working available)
Salary: £33 -£35K depending on experience
Contract: Permanent
Closing Date: 9am 14th October 2024. Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
The Role
Funding from Trusts and Foundations is critical to the sustainability of the organisation. You will play a pivotal role in ensuring sufficient funding for the sustainability of the charity and its core activities by maintaining and developing current relationships with funders as well as generating additional income to meet targets.
As Fundraising and Communications Manager, you will also be the lead for the communication strategy, and line manage the Communications Officer and enhance the charity’s visibility and engagement with donors and other audiences. The role will be weighted towards income generation.
About You
You will have experience within fundraising, communications or marketing with proven experience writing successful grant applications, meeting targets and managing relationships with funders.
You will have experience of
· Trust and foundation fundraising
· Strategic fundraising planning, including income forecasting, and performance monitoring.
· Developing content for various platforms (website, social media, newsletters).
· Managing workloads, including the ability to prioritise tasks, manage multiple deadlines, and work effectively under pressure.
You will have excellent communication skills with the ability to craft compelling and persuasive proposals and reports and the ability to produce high quality written materials tailored to different audiences.
If this sounds like you, we’d love to hear from you!
To fulfil the role, you must have the right to work in the U.K.
About the Organisation
The Challenging Behaviour Foundation was set up in 1997 by Vivien Cooper OBE, the parent of a child with severe learning disabilities who displayed a range of challenging behaviours. At the time, there was no support for families like Viv’s and no adequate provision to support her son – other than almost three hundred miles away!
Crucially, families remain at the heart of the organisations work. It is their experiences that shape everything; from the direct support provided through to the family support service, to the training delivered forfamilies and professionals, through to the rich evidence base the team bring from working with families to challenge the system and to “speak truth to power”.
As an equal opportunity employer, the organisation would particularly welcome applications from people with an ethnic minority background or those with a disability, as they are currently underrepresented in the workforce.
This role requires a Basic Disclosure Check. We politely request no contact from recruitment agencies or media sales
You may also have experience in areas such as Fundraising, Communications, Marketing, Grants, Trusts, Foundations, Trusts and Foundations, Fundraising Manager, Communications Manager, Marketing Manager, Income Generation Manager, Grants and Trust, Trust Fundraising, Grants Manager, Income Generation Manager.
Please note NFP People are advertising this role on behalf of our client.
The role of Project Administrator is a permanent position. We will consider applications for the role on a full or part-time basis, with a minimum of 22.5 hours per week.
The focus of this role is to ensure the smooth running of the Household Energy Services (HES) team by providing team-wide administrative support and taking responsibility for coordination of daily and weekly tasks, maintaining accurate and detailed records, whilst overseeing processes and procedures that ensure HES is compliant with GDPR and Health and Safety requirements. You will work across our fuel poverty and retrofit projects supporting project managers and key staff to ensure administrative tasks are completed to a high standard.
Pay and conditions
- The role is full-time however part-time will be considered, (minimum of 22.5 - 37.5 hours per week).
- The salary for the role will be £29,864 - £32,816.
- You will be entitled to 25 days paid holiday (plus statutory holidays).
CSE offer a range of benefits including, subsidised bike purchase and Tech Scheme, Life Assurance, Health Cash plan, retail discounts and discounted breakdown cover and many more.
We will pay fees and expenses on relevant training courses.
Specific responsibilities
An applicant appointed to the role will be expected to:
- Importing batches of client information into our client management system and ensuring uploads are working correctly. Addressing errors on our client database: merging data where it is held across multiple client records, deleting incorrect enquires and deleting duplicate client records.
- Make outbound calls to clients when required, such as booking home visits, and keeping client records up to date.
- Support HES team annual leave process, checking managers have approved internal team requests and updating allocations against projects on the staff planner.
- Manage and keep track of HES subscriptions to services or packages and coordinate payments and purchase orders with project managers. Make sure any details and logins are GDPR compliant.
- Responsibility for HES complaints handling procedure – providing guidance to managers handling complaints to ensure adherence to policy and tracking and recording responses.
- Support senior HES managers with recruitment work; liaising with appropriate teams within CSE in producing HES recruitment materials; onboarding new HES starters including providing thorough team specific information for line managers.
- Support senior HES managers with probations and interim review meetings; tracking progress towards probations. Tracking progress towards appraisal SMART objectives with support from the line manager.
- Be a GDPR champion for the HES team. Working with CSE’s GDPR officer and project managers to ensure procedures are compliant.
- Take a proactive approach to problem solving. Influence and contribute to improving HES systems and processes.
- Supervise and mentor the HES Project Administrator, support their learning and taking ownership for ensuring consistency of HES admin provision.
To see a more detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website.
Essential attributes for this role include:
- Experience of providing administrative support to colleagues and external customer/partners.
- Highly skilled in use of MS Office applications including Word, Excel and Outlook.
- Ability to learn information and communicate it to others.
- Ability to use initiative, problem solve and manage priorities.
- Excellent written and verbal communication skills.
- Ability to adapt to new software solutions.
Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the attached job description.
How to apply
To apply, please download and complete the application form available from our website. Your application should demonstrate your suitability for the role against the criteria outlined in the person specification.
The closing date for applications is Tuesday 5 November by 5pm
Interviews are expected to take place Tuesday 12 and Thursday 14 November, though this is subject to change.
If invited to interview, we will ask you to provide evidence of eligibility to work in the UK.
The client requests no contact from agencies or media sales.
**Exciting Interim Opportunity: Advice Service Manager**
On behalf of our client, a well-established advice and support organisation in East Berkshire, we are seeking an experienced Interim Advice Service Manager for a 6-month contract. This is a unique opportunity to step into a key leadership role, ensuring the effective delivery of essential services to the local community.
About the Role:
As the Interim Advice Service Manager, you will be instrumental in maintaining smooth operations while the organisation undergoes a structural review and recruits a permanent Head of Advice. This role involves managing a dedicated team of staff and volunteers, ensuring the highest quality advice is provided to those in need. With an immediate start required, this role is critical in ensuring continuity and stability in the advice service during this transition period.
Key Responsibilities:
- Lead and manage daily operations of the advice service, ensuring staff and volunteers are effectively supported, trained, and supervised.
- Maintain and improve the quality of advice delivered to clients across a range of areas, including housing, debt, employment, and benefits.
- Support the expansion of the volunteer team, particularly in the delivery of services in the Slough area.
- Work closely with the Chief Officer and interim Head of Advice on service planning, ensuring staffing and resources are in place to meet demand.
- Contribute to the organisation’s ongoing review of advice service structure, with a focus on long-term sustainability.
Candidate Profile:
- Proven experience in managing advice services or similar roles, with a track record of delivering high-quality performance.
- Strong leadership and team management skills, with the ability to inspire and develop staff and volunteers.
- Excellent communication skills, with the ability to work effectively at all levels of the organisation.
- Expertise in advice areas such as housing, benefits, debt, and employment, ensuring that staff and volunteers are supported in handling complex cases.
- A proactive problem-solver who thrives in a busy and evolving environment.
What’s On Offer:
- Competitive salary: £40,000 to £45,000 (FT, pro-rata for part-time).
- 6-month interim contract, with the possibility of part-time reduced hours for exceptional candidates (minimum 30 hours per week).
- 5% employer pension contribution.
- 25 days holiday + 8 public holidays.
- Flexible hybrid working, with offices in Bracknell and Maidenhead and outreach services in Slough.
- Free parking and access to an employee perks and assistance programme.
If you are an experienced advice service professional looking for a rewarding interim opportunity, we’d love to hear from you.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
The deputy service manager will contribute to the management of the IDVA and community based services, in line with Refuge’s policies and procedures and quality management system. This involves working within a multi-agency framework consisting of the MARAC and local partnership protocols and procedures that prioritise the safety of survivors.
The post holder will provide line management and support to staff. This will include providing supervision on complex casework issues such as child protection, overseeing operational emergencies and ensuring high standards of support. Working closely with the services manager to ensure that contractual and other funding requirements are met fully and that Refuge’s high quality standards are maintained, the role may involve visiting potential sites and contributing to the establishment of new services in conjunction with the development team.
The job involves working closely with members of staff that support victims and survivors of domestic abuse using our services. As a member of the management team, the post holder will be required to participate in an out-of-hours management service.
This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
As part of this role, you will be required to participate in an out-of-hours on call rota.
Use of a car essential to the role.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!
We are looking for a Domestic Housing Manager (Maternity Cover)
Salary: £33,000 - £39,000
Location: Hammersmith
Contract: Maternity Cover
Hours p/w 35 hours (up to 2 days WFH)
This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.
Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting.
About us
Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.
We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.
Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.
About the role:
You will be working for Advance London service as an experienced Domestic Housing Manager, responsible for overseeing the delivery of the London service. You will lead and manage the LWHSP project and the co-located IDVAs,
Being responsible for line managing and performance managing Regional Managers and project staff within the post holder’s responsibility, including annual appraisals and supervision.
Supporting Regional Managers to recruit, train and develop a team of competent and highly skilled IDVAs to provide a consistently high-quality service to women. Supporting IDVAs to ensure that Advance’s values, policies and procedures are embedded into service delivery.
Overseeing the management of caseloads and casework to a high-quality standard and monitoring the performance of your team, offering continuous coaching and feedback to ensure that Advance meets the specific KPIs and outcome measures for the contract, taking immediate action to manage poor performance as necessary.
About You:
To be successful as the Domestic Housing Manager (Maternity Cover) you will need the below experience and skills:
You will bring your management experience of providing services to women experiencing Domestic Violence and Abuse including VAWG. With a significant experience of managing, developing and leading teams across a geographically dispersed region and remotely, including harnessing the strengths and potential of staff at all levels, building a strong team culture and maintaining staff motivation, particularly through periods of change. You will have substantial delivery of collaborative working with external agencies, stakeholders, subcontracted partners and extensive management of frontline workers
How to apply:
Please submit your up-to-date CV with a supporting statement. Please note that only applications made via the job advert on the Advance careers page, and those that include a cover letter will be considered.
Interviews are taking place on a rolling basis
*Advance reserves the right to close the advert early, or on the appointment of a candidate
What we can offer you - Employee Benefits:
A 35-hour working week
An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)
Additional days off to celebrate International Women’s Day, and for religious observance and moving home
Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
Pension scheme
Enhanced maternity/adoption provision
Cycle to Work Scheme
Access to our Employee Assistance Programme
Employee eye-care scheme
Clinical supervision for front line staff and first line management roles
Refer a Friend Scheme - £250 for each referral who passes probation
Organisation wide away days
Thorough induction and training
Career development pathways
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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email Talent and the Talent Acquisition Team will aim to make the necessary arrangements to accommodate your needs.
Diversity, Inclusion and Equal Opportunities
We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.
Safeguarding
Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Training Workshops Manager
We are looking for a Training/Workshops Manager with a deep understanding of how working with families and the principles of Positive Behaviour Support can transform the lives of people with learning disabilities whose behaviours challenge.
Join a small and friendly UK-based charity dedicated to improving quality of life for children, young people and adults with severe learning disabilities whose behaviour is described as challenging, and their families.
This is a hybrid-working role offering flexible working hours.
Position: Training/Workshops Manager
Location: Chatham, Kent/hybrid or remote
Hours: Part Time - 25 hours per week (days/times to be agreed)
Salary: £33 - £35K depending on experience pro rata
Contract: Permanent
Closing Date: 9am 14th October 2024. Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
The Role
Join a small team who have a big impact. The voice of family carers is at the centre of what the team does, and they are passionate about making a positive difference to the lives of the children, young people and adults with severe learning disabilities by:
- Championing their rights
- Providing timely information and support
- Raising awareness and understanding
- Promoting and sharing best practice
There are a bank of five workshops, each developed through co-production with families and co-delivered by a qualified practitioner and a family carer. The workshops are pivotal to sharing best practice about support for people with severe learning disabilities whose behaviours challenge with both professionals and family carers.
You will:
- Ensure that all workshops and training sessions are co-designed, co-developed, and co-delivered by both qualified practitioners and family carers with lived experience, ensuring that the content is relevant, practical, and grounded in real-world experiences.
- Oversee the delivery of these workshops, ensuring they are of high quality, engaging, and accessible to diverse audiences.
- Promote and secure bookings for workshops, leading to income generation.
About You
You will be an experienced trainer, with the skills to manage and develop a programme of five workshops, co-delivered by a bank of trainers. You will have experience of co-production with families and the skills to establish and develop relationships with a range of external stakeholders and you will be comfortable with autonomy, with the initiative to drive forward the programme of workshops.
You will have:
- Knowledge/experience of issues affecting children and/or adults with learning disabilities and behaviour described as challenging
- Experience working in co-production
- Experience in workshop design
If this sounds like you, we’d love to hear from you!
To fulfil the role, you must have the right to work in the U.K.
About the Organisation
The charity was set up in 1997 by Vivien Cooper OBE, the parent of a child with severe learning disabilities who displayed a range of challenging behaviours. At the time, there was no support for families like Viv’s and no adequate provision to support her son – other than almost three hundred miles away!
Crucially, families remain at the heart of the organisations work. It is their experiences that shape everything; from the direct support provided through to the family support service, to the training delivered for families and professionals, through to the rich evidence base the team bring from working with families to challenge the system and to “speak truth to power”.
As an equal opportunity employer, the organisation would particularly welcome applications from people with an ethnic minority background or those with a disability, as they are currently underrepresented in the workforce.
This role requires a Basic Disclosure Check. We politely request no contact from recruitment agencies or media sales
You may also have experience in areas such as Trainer, Facilitator, Workshop, Workshop Trainer, Education, Education Lead, Training Lead, Training Coordinator, Challenging Behaviour, Challenging Behaviour Trainer, Social Care Training, Learning Disability, Disability, Programme, Programme Facilitator, SEN, SEN Trainer, SEN Training Manager.
Please note NFP People are advertising this role on behalf of our client.
Are you experienced at delivering health or social care at a high quality to adults with complex needs and learning disabilities?
Operating across Hertfordshire, Bedfordshire, Buckinghamshire, and Berkshire, our client provide accommodation-based services to those in need of care and support, and to those who cannot afford to buy or rent homes at market rates. They fulfil this mission by constructing hundreds of essential new homes and offering care and supported housing services to a diverse range of people. They are now seeking 2 Service Managers for two of their small, supported living services, one based in Hemel Hempstead and the other based in Tring.
As Service Manager, you will oversee and support a dedicated team of frontline workers, supporting beneficiaries with a range of physical and learning disabilities. You will manage the service from a practical, logistical perspective, and will liaise with a variety of health professionals, as well as with the local authority. The Service Manager role offers a first step into a management career for those with great experience within housing and social care; successful candidates will be placed onto a management programme and also offered the opportunity to complete recognised qualifications. Extensive training is provided, meaning that you feel fully equipped for this next stage in your career.
To apply for this role, you must have previous experience of working in the care/support field, supporting those with a variety of complex needs. You must have previous experience of overseeing frontline staff, and of working in partnership with a variety of external agencies.
As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.
In order to apply please, submit your CV in the first instance. Should your experience be suitable, we will send you the full job description and will arrange for a call to brief you on the role.