Client Manager Jobs in Manchester
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Tameside
You have a QCF in Health and Social Care (ideally level 3, or equivalent), a significant understanding of Mental Health Issues and substantial experience of working within a Housing and Social Care environment and the ability to lead by example. You’d also like to be part of an organisation that counts on the professionalism, insight, expertise and passion of its staff to inspire individual recovery for the people they work with. Welcome to Waythrough as a Specialist Intervention Coach.
Tameside SHS is a mental health, 24 hour supported housing and community-based service, working to a recovery model. We provide a range of support services for people with mental ill health to access in their local community, including outreach support, tenancy support, peer support and supported housing. We have been operating in the area for a number of years and offer a staffed service to our residents aged 18 and upwards. Care to join us?
As a Specialist Intervention Coach your challenge will be to monitor, develop and share good practice across staff teams to ensure individuals and teams are better equipped to work with a greater range of challenging support needs. We’ll also rely on you to provide high quality intensive support using psychotherapeutic intervention and support the staff team in delivering these. Working to deliver the guided intervention model and brief interventions for Waythrough as a requirement of service expectations will be important too. What’s more, when it comes to seeking to maximise a multi-agency approach for complex cases, provide effective leadership in formulating support plans or ensuring data entry to reporting systems is accurate, timely and in line with quality assurance requirements, again we’ll count on you.
You’ll be working closely with a range of professionals to ensure risk assessment, management and safeguarding requirements are effectively planned, assessed responded to and met, so good verbal and written communication skills are essential. You’ll also need a track record of dealing with ‘high risk’ clients and managing resources effectively, as well as experience of carrying out investigations and writing reports and recommendations. Solution focused and outcome driven, you’re great at leading, supervising and motivating staff and delegating work appropriately, have a firm but inclusive, open and encouraging management style and lots of tact and diplomacy. You’re comfortable managing conflicting demands and priorities too and have a flexible attitude to working hours and willingness to participate in on call arrangements.
In return for your skills and enthusiasm, this role comes with some really great benefits and excellent training and development opportunities. Learning and development is important to us, and we are pleased to be able to offer a wide range of apprenticeships. We hire apprentices into specific roles as well as offering apprenticeships to the workforce. Anyone can apply to undertake an apprenticeship relevant to the role as long as they are in a permanent post and have successfully passed probation.
This is a permanent full-time role requiring the post holder to work 37.5 hours per week
This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted.
We are committed to increasing our diversity and we would welcome applications from those with lived experience and/or anyone from a Black, Asian or Minority Ethnic group.
On 1st June 2024, Richmond Fellowship, part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence merged with Humankind to form a single organisation that provides the joined-up mental health, housing and drug and alcohol support we’ve all known has been needed for decades. In October 2024, Humankind was renamed Waythrough to reflect the new organisation.
Registered Charity
More than 1000
Our vision is to break down the barriers that stop people getting the support they need to live a life they value.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Gaddum
At Gaddum, we treat everyone as individuals. We really get to know those we help, understanding their world to offer a range of support that’s right for them. Our promise of tailored support is made possible by our breadth and depth of knowledge, through our unwavering commitment to the local people of Greater Manchester. Our experience listening to generation after generation, for nearly 200 years, has taught us the importance of considering not just the individual but also the relationships around them. Our innovative approach means we can not only build resilience, but identify further risks, providing preventive support now and in the future. At Gaddum, we believe that by supporting individuals we ultimately help support entire communities. Our aim is to empower and enhance the lives of the people we exist to support.
About the Accelerating Reform Fund
The Accelerating Reform Fund is a new initiative which aims to transform social care services, making them more responsive to the needs of the community. It is a national programme, with 42 regions allocated to have their own projects. Greater Manchester is one of the ARF regions. The ARF has a particular focus on unpaid carers aims to boost short-term breaks for carers and improve hospital discharge processes. This work is made possible by Department for Health and Social Care grants. As an organisation, Gaddum has supported and collaborated with unpaid carers for many years, so we’re excited to bring our experience to the table. This role will be based in the Manchester team working to improve hospital discharge processes for Carers and will be based in one of the three hospital sites in Manchester (North Manchester General, Manchester Royal Infirmary, Wythenshawe Hospital)
Job Summary
To develop and ensure safe discharge planning and information for unpaid carers. To embed procedures to raise awareness of the needs of carers in a secondary care setting, working in partnership with the discharge and enablement teams. To empower carers to be involved in the discharge process.
Job Purpose
The purpose of this role is to support the early identification and referral of carers, ensuring they receive timely and appropriate support to meet their needs. The role focuses on enabling faster, safer, and smoother hospital discharges by addressing carer-related issues and providing clear referral pathways for hospital staff, acting as a critical link between secondary care and community services. By fostering collaboration with hospital staff and local services, this role contributes to the prevention of carer breakdown, reducing the risk of hospital readmissions and ensuring a seamless transition from hospital to home.
The client requests no contact from agencies or media sales.
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Location: Manchester Hub (working across Greater Manchester)
Contract type: Fixed Term until 31st July 2025
Salary: Grade 3 - £31,133.37 (pro-rata for part time)
Hours: Part time – 30 hours per week
Closing Date: Sunday 5th January 2025 at 11.30pm
This role is ring-fenced for those with lived experience of multiple disadvantage.
Are you dedicated to empowering people with experience of homelessness? Do you have excellent communication interpersonal skills and a commitment to overcoming barriers to healthcare faced by those with lived experience?
Join Shelter and you could soon be playing a vital role helping people who are affected by the housing emergency.
About The Role
You will support the Project Coordinator to deliver the My Health Matters Project in Manchester including the Homeless Health Peer Advocacy service. The Service is delivered by volunteers with lived experience and is a front facing project delivering 1 to 1 support on an outreach basis. You will help to recruit volunteers and support them through their induction with Shelter; provide day to day support for peer advocates and peer research volunteers; accompany volunteers on outreach appointments, support with referrals, attend group meetings, administer expenses and other admin duties. The post will be based in our office at Swan St but will require travel across Greater Manchester and occasional travel to other cities including possible overnights.
About You
You understand the barriers to accessing healthcare faced by people who are experiencing homelessness and can form professional relationships with peer advocates and Homeless Health Peer Advocacy clients, all the while following relevant guidance and safeguarding procedures.
You empower those with lived experience through your excellent interpersonal and communication skills and you are as comfortable working collaboratively as you are working independently.
Most importantly, you are dedicated to developing your skills to support others in the role and committed to Shelter’s purpose and values of equality and social inclusion.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension, and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme, and an employee assistance programme.
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support, and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
About The Team
My Health Matters is a peer-led health inclusion project that works towards an inclusive health system where everyone has access to the health care they need. My Health Matters supports people experiencing homelessness to address physical and mental health issues through the delivery of a Homeless Health Peer Advocacy service. We work to improve people’s confidence in using health services and increase their ability to access healthcare independently. The project brings together frontline health and social care services with those with lived experience supporting the co-production of solutions to health inequalities in Manchester.
About Shelter
Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.
We exist to defend the right to a safe home. Because home is everything.
We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.
Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
How to apply
Please submit your CV, along with a supporting statement. The supporting statement should demonstrate how you meet the About You points in the job description, and ensure you demonstrate how you address the behaviour below throughout your responses:
- We prioritise diversity and have an inclusive and open mindset
Please use real examples and write up to 350 words per point. CVs without an accompanying supporting statement will not be considered.
Safeguarding Statement
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Recruitment Agencies
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them
The client requests no contact from agencies or media sales.
Thank you!
Project Worker
Temporary
Ongoing
Full time hours - 37 hours per week
Our client
Morgan Hunt is working with a charity who provide accommodation and support for people who are homeless or at risk of homelessness. We have an urgent need for a number of Project Workers for their supported housing services across Greater Manchester. Working hours are 37 hours per week, predominantly Monday - Friday, with some weekends. Services are covered 8am - 8pm so candidates will need to be flexible to the needs of the service.
The role
As a Project Worker, you will.
- Encourage and assist service users, via support plans, to develop themselves and their independence within the service or by moving on.
- Ensure the upkeep and the security of the building and take responsibility for any cash and equipment under your control.
- Be involved in admission and selection of service users, in conjunction with the Project Leader.
- Carry out regular key-working sessions with service users at the agreed period, to meet their individual needs and keep comprehensive records of all contacts made.
- Support individuals in a way that is trauma informed and solution focused and promotes resilience.
- Be responsible for the efficient keeping of appropriate records including case notes, support plans, financial and administrative records.
- Ensure compliance with the Group's Health and Safety policies including building checks, fire safety checks and raising any repairs with the landlord.
- Make referrals to the appropriate agencies to ensure positive outcomes for vulnerable people.
The candidate
- Able to assess need and to plan and deliver effective, stimulating and dynamic support.
- Able to develop service user, volunteer and community involvement and work in an enabling way including facilitating group activities.
- Able to address equality and diversity issues and an understanding of the needs of volunteers and service users.
- Able to demonstrate personal organisational skills: attendance /timekeeping, planning workload; record keeping, use of IT, managing resources effectively, meet deadlines.
- Able to demonstrate strong communication skills including record keeping, report writing, use of IT and social media platforms.
- Able to be an effective team member and inter agency worker.
- Able to manage risk and associated and ensure that procedures are followed, and risk is managed appropriately.
- The post holder may on occasion be required to travel to other offices and therefore the ability to travel to other offices and locations which may not be easily accessible by public transport.
For more information or to apply for the role of Project Worker, please contact me today on 0161 838 3616.
Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
- Lead and strengthen organisation after a period of significant change
- Be a key part of the executive team
About Our Client
Being able to walk, wheel or cycle can change your life: from improving your health, reconnecting with friends and family or being able to get about without the expense or stress of a car journey.
Sustrans is the charity that has been working since 1977 to make this possible for more people. We need a new Executive Director of Finance and Resources to help realise our ambitions for 2030 and beyond.
Our new strategy for 2025-30 is exciting. We're going to make the 12,000-mile National Cycle Network that we created almost 30 years ago even better, transform the school run, put active travel at the heart of new developments and link up walking, wheeling and cycling better with public transport. And we're renewing our brand so we can engage more people to help us make their community better.
You'll join us as the charity emerges from a major reorganisation, so we need a leader who can inspire support, bring teams together and get things done.
Job Description
The purpose of this role is three-fold.
First, to ensure that Sustrans has the people, money, processes, controls and systems to deliver its 2025-30 strategy, as efficiently and effectively as possible.
Second, to support the CEO in holding the organisation to account for delivery, and to drive continual improvement of this delivery across all functions.
Third, through effective financial planning and control, to ensure that Sustrans remains financially sustainable.
To do this effectively, this role is responsible for the following functions: Finance; IT; People; Planning, Governance & Assurance.
Key responsibilities:Finance
- Responsible for the overall financial strategy and financial planning for the charity, including the development of effective financial policies, and for the annual budget and business plan.
- Leading all financial operations of the organisation including business partnering, financial analysis, accounting and treasury, contract and grants management, and procurement. Provide regular financial updates, recommendations and strategic insights to the Executive, Board of Trustees and associated sub-committees.
- Lead the promotion and delivery by the whole organisation of good financial management so that the funds and assets for which the Charity is responsible are safeguarded and used appropriately, economically, efficiently and effectively.
- Accountable for producing annual statutory accounts for each financial year.
IT & Systems
- Strategic oversight of IT operations and successful evolution and implementation of our Systems & Technology strategy and roadmap.
People
- Responsible for developing Sustrans' culture and people capability by ensuring the right structures and processes are in place to nurture and develop the Charity's people. This includes determining relevant strategies and HR and policies, and then ensuring their implementation through an approach of continual improvement.
Governance* Planning & Assurance - including Risk, Health and Safety, Legal, Data Management, Procurement, Planning, Reporting, 3rd line programme and project assurance, Continuous Improvement
- As the designated Executive lead for Health and Safety - review, update and ensure the effective delivery of Sustrans Health and Safety Policy.
- Responsible for the Charity's risk framework, enabling the Board to set the organisation's risk appetite and then for the processes and tools that enable risk to be rigorously identified and managed.
- Data governance, ensuring compliance and risk minimisation on all matters of data protection and governance.
- Developing and implementing the processes required to ensure consistent and timely reporting of all performance across the Charity and up to the Board of Trustees, to ensure line of sight into delivery of the strategy and provide the foundations for improvement.
- Second line assurance of project and programme delivery across Sustrans.
- NOTE: Governance* and third line Corporate level assurance sits within this Portfolio but reports to the CEO.
The Successful Applicant
- Qualified member of an accountancy body or holder of an equivalent qualification.
- Extensive experience of strategic planning and effective implementation.
- Experience of successfully leading and managing complex organisational change and improvement with quantifiable results.
- Experience of leading teams successfully through change.
- Proven track record of leading and developing high performing teams to deliver organisational excellence, impact, and efficiency.
- Experience of implementing organisation-wide business planning, budgeting, and reporting framework.
- Deep knowledge of financial planning and strategy.
- Financial Acumen: Ability to think strategically about financials and put this into practice through budgeting and business planning.
- Up-to-date knowledge of relevant financial legislation, accounting conventions, and best practices.
- Proven track record of managing complex projects and programme delivery.
- Experience (ideally in multiple sectors) at executive level across multiple portfolios.
- Experience of working collaboratively across organisational functions, and geographies.
What's on Offer
This role offers a salary of £107K plus benefits.
As with all our leadership positions, this is a hybrid role. We welcome applications from across the UK, as we have offices across the country.
You won't need to be tied to an office but will provide regular visible leadership to teams with some travel to meetings and events across the UK.
Work life balance is important at Sustrans and appreciated by all who work here. We offer flexible working including a 9 day fortnight.
This role is closing January 27th 2025 and will remain open on our website until this date.
Contact
Rochelle George
Quote job ref
JN-122024-6614789Z
Where specific UK qualifications are required we will take into account overseas equivalents. All third party applications will be forwarded to Michael Page.
