Client And Operations Lead Jobs

We are seeking a PR and Communications Manager to join our ambitious team. We know that incredible work goes on behind the scenes at Smart Works, and that what we do meaningfully helps to change the lives of thousands of women every year.  

But we need you to help us shout from the rooftops about our service and impact, actively seeking media opportunities and press coverage, to increase our public profile. Your work will make a real difference – spreading the Smart Works message not only to the women we exist to support, but fundraisers, referral partners, volunteers and the public too.

Applications for this role will close on Monday 24th February at midday, with interviews taking place on Thursday 27th February and Monday 3rd March. 

For full details, please refer to the attached job description.

This is a new and exciting role to support the Hepatitis C Follow Me Project and the Liver Surveillance Project, specifically for Eastern European communities across West London. 

The Hepatitis C Trust develops projects nationally where peers use their lived experience of injecting drug use and hepatitis C, to provide education and training, increase hepatitis C awareness, and access to testing and treatment for people living with hepatitis C. 

Are you looking for a new and exciting challenge? Do you have experience of working within drug services and with volunteers? Have you been affected by hepatitis C or have you supported anyone who has hepatitis C?

We are looking for self-motivated individuals who can work on their own, engage with stakeholders and have a desire to make a difference in promoting hepatitis C awareness & liver health among services and affected Eastern European communities by increasing access to hepatitis C treatment and liver disease care. We are looking for a passionate and skilled Peer Support Lead who is fluent in Russian and Lithuanian and has excellent communication and organisational skills.

Working in partnership with hepatitis C & liver surveillance teams, drug and alcohol services and homeless service providers, the post holder will deliver education on hepatitis C & Liver Health to Eastern European communities deemed at risk of HCV infection & liver disease across all of the West London ODN area and ensure that everyone is offered and supported to treatment. Working under the guidance of the Peer Programme Manager the post holder will ensure that Eastern European people with an identified diagnosis of hepatitis C & liver cirrhosis are offered a referral to specialist hepatitis treatment & liver surveillance services in West London area. 

We are a patient-led organisation – you will be working in an environment where the patient/service user/client is placed at the centre of all that you do. It is desirable but not essential the post holder hold a driving licence. 

We offer employees great benefits – from generous annual leave entitlements to training opportunities. These include: 

25 days paid annual leave, plus bank holidays and closure over the Christmas period 

Extensive internal and external training to support you in your role; including a generous annual training allowance 

Company pension scheme with employer contribution of 5% 

Cycle to work scheme 

Employee Assistance Programme, including financial and wellbeing advice 

Funding at 75% for a London travelcard will also be available for this role.   

This role is being advertised as a Customer Service Advisor however the successful applicant will be employed as a Client Care Coordinator.

What's in it for You?

In addition to a supportive work environment, we offer an impressive benefits package that goes beyond the basics:

 Financial Reward: Thousands of perks through Blue Light discount card, up to 5% employer pension contribution and Long Service Recognition

• Health and Wellness: Doctor Line for over-the-phone GP consultations, access to a 24/7 Employee Assistance Programme and dedicated Mental Health First Aiders
• Work-Life Balance: An additional day for your Birthday, long service recognition, enjoy a set schedule and competitive family-friendly benefits
• Career Development: Paid training, opportunities for accredited training agreements, and potential for career progression

 Make a real difference in people’s lives as a Customer Service Advisor in our award-winning contact centre.

This isn’t cold calling— you’ll have the opportunity to support people during their times of need, making every interaction meaningful and impactful. Our team takes pride in creating a positive and supportive environment where every conversation matters.

We’re looking for empathetic individuals with excellent communication skills, a proactive attitude, and a genuine desire to help others. In return, we offer a supportive and collaborative workplace, opportunities for personal and professional growth, and the chance to be part of a company that values your contributions.

Your journey begins on 7th April 2025, with a minimum of 4 weeks onsite training (Monday to Friday, 8AM–4PM). Following a further 5 months employment onsite, you’ll have the opportunity to transition to hybrid working. This is your chance to gain the skills and confidence needed to excel in a role that truly makes a difference. Shifts for this role are between 8AM and 6.30PM, with an alternative Saturday shift (no Sunday working), offering a schedule that fits your lifestyle. We understand the importance of work-life balance and may consider 30 hours per week.

Apply now to join a contact centre with a difference and start making a positive impact today!

WHAG is a leading charity delivering quality support services to women, men and their families who are affected by domestic abuse, homelessness, and young parents across the of Northwest England. Improving the safety and life opportunities of the people who use our services and supporting them in their recovery. 

We support the people we work with to overcome the experiences they have had. We empower them to build up the skills and resources they need to take control of their own lives, access a tenancy of their own and maintain a quality of life in the long term. We give them the information they need to make positive choices about their futures. 

As well as delivering courses to our staff WHAG delivers Healthy relationship training to employers and schools to assist in the education and prevention of Domestic abuse.

Our Vision - To support and empower vulnerable women and those affected by domestic abuse.  

Our Mission - End Domestic Abuse, Homelessness, and relationship breakdown. 

Our Values - Empowerment, Choice, Change, Strength 

Guiding Principles - Our guiding principles help define how we will act at all times through the development and delivery of WHAG in the future. 

Overall Aim

• To provide a comprehensive administration service for Wigan DA Safe accommodation service and WHAG office bases.
• To provide administrative support to the highest quality, using reflection to improve practice and outcomes.
• To ensure WHAG policy and procedure is followed at all times.
• To ensure safe working practices and to act as a point of contact for WHAG facilities and contractors.
• Assist in the development and implementation of administrative processes to improve efficiency.

Requirements

• Relevant administrative qualification or equivalent to Diploma/ Degree/NVQ 3 or equivalent work level experience and the willingness to achieve a level 3 relevant qualification.
• Ability to work across WHAG’s contract area and travel for training and meeting purposes.
• Access to a car for work purposes.
• Ability to work flexible hours including evenings and weekends as part of a rolling rota/ when required.

Job Description

The list does nott cover the full scope of tasks and responsibilities of the service Administrator but illustrates some of the areas of emphasis for this post.

Key Objectives

• To be accountable and responsible to the Wigan DA Team Lead, Operations Manager and ultimately the Chief Executive Officer (CEO) for the effective administration support at WHAGs Services.
• To ensure that the delivery of the administration service for the organisation, clients, funders and stake holders is underpinned by a commitment to anti-discriminatory practice and equality of opportunity.
• To ensure the working environment meets health and safety requirements.
• To work within the organisations policy and procedure underpinned by WHAGs values, Empowerment, choice, change and strength.

Key tasks and Accountabilities

• To provide administrative support to WHAG’s service using Information technology, general office equipment and databases. Carrying out project filing, shredding as required.
• To support the ordering of office equipment, stationery, and Project/housing stock using purchase order process.
• Organise and co-ordinate the Registered Provider maintenance and repairs and work with the facilities team lead to report and co-ordinate maintenance and repairs of WHAG properties and RP repairs that WHAG are responsible for.
• To support the turnaround and maintenance of WHAG’s dispersed properties.
• To ensure financial records, including banking of Project monies, are processed in line with Policy and Procedures.
• To maintain postal system as operated by WHAG, both incoming and outgoing post.
• To provide a reception service, including dealing with enquiries in person, by telephone and e-mail
• Provide administration and reception support in service.
• Maintain accurate and up to date administration records, prepare and edit documents as required following WHAGs corporate guidelines.
• To ensure the office and working environment meets Health and Safety requirements.
• Carry out weekly health and safety checks and support service staff to carry out service H&S checks.
• Coordinate, Fire risk assessments, PAT testing etc. as required and keep up to date records of these tasks.
• Work to WHAG ‘s policy and procedure and assist in development of implementing new administrative procedures following WHAG brand guidelines.
• Support service staff with IT and database queries.
• Assist with the organising of meetings , activities and events, supporting with minutes when required.
• Support with data collection for service reporting requirements.

Responsibilities shared with all staff

• To ensure that the values and principles underlying WHAG’s services are maintained and developed.
• To participate in annual appraisal, regular in-house supervision and help in identifying your own job-related development and training needs.
• To work at times other than office hours to attend meetings, participate in networks, fundraising events and ensuring that the service is accessible.
• To undertake any other duties that may be required which are appropriate to your role.
• To be committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. We expect all staff and volunteers to share this commitment.
• To work at times other that office hours to attend meetings, participate in networks, fundraising events and ensuring that the service is accessible.

We are looking for Community Moderator Shift Team Leaders who will oversee a team responsible for the day to day delivery of exceptional supporter experiences as the voice of our charity partners, working predominately in Facebook challenge groups.

As well as moderating fundraising groups yourself, you will serve as the go-to leader during shifts, ensuring smooth operations, addressing immediate concerns, and fostering a positive and supportive environment for both supporters and the moderation team.

Please ensure that you read the attached full role description before applying.

Evening and weekend work will be required.
 

Background

Social Mind are experts at using social fundraising to drive income and engagement. From product innovation, journey design and campaign builds to virtual event management, we support charities in delivering successful campaigns at scale.

Our fundraising platform, Social Sync, aims to revolutionise the sector with integrated digital fundraising campaigns and behavioural, omni-channel supporter journeys.

We empower charities to raise more money with integrated multi-platform fundraising, drive supporter acquisition and build stronger relationships with sophisticated, personal journeys unlocking each supporter’s potential with meaningful insights.

The Role

As a Community Moderator Shift Lead, you will oversee the day-to-day delivery of exceptional supporter experiences as the voice of our charity partners, primarily within Facebook challenge groups.

In addition to the responsibilities of a Community Moderator, you will serve as the go-to leader during shifts, ensuring smooth operations, addressing immediate concerns, and fostering a positive and supportive environment for both supporters and the moderation team.

You will triage out-of-hours emergency support requests, determine appropriate escalation to management, and work closely with the in-house team to manage rotas ensuring consistent shift coverage, including evenings and weekends.

Regular quality assurance checks of Moderator work will be integral to your role, ensuring high standards are met across all supporter interactions.

Key Responsibilities

Shift Leadership

• Act as the primary point of contact for Community Moderators during shifts, offering guidance and resolving challenges as they arise.
• Triage and manage out-of-hours emergency support requests, escalating to management when necessary.
• Provide timely updates and feedback on shift activity and performance.

Team Support and Coordination

• Attend client briefings and support training for the community moderation team on specific campaigns to ensure that we expertly represent our clients tone of voice and brand.
• Work with in-house team to ensure adequate shift rota coverage across core hours, evenings, and weekends.
• Foster a collaborative and supportive team environment, promoting open communication and teamwork.

Quality Assurance

• Conduct regular quality assurance checks on Moderator responses and interactions, ensuring adherence to tone of voice, accuracy, and brand guidelines.
• Provide constructive feedback to Moderators to maintain and elevate service standards.

Supporter Experience

• Work with wider team to implement optimisations for campaign performance.
• Moderate challenge campaign Facebook Groups, posting engaging content to inspire and motivate the community.
• Respond to high volumes of supporter enquiries across multiple channels within agreed SLAs.
• Engage with supporter posts to create a supportive and safe community environment while answering questions accurately and in a timely manner.

Fundraising Support

• Advise event participants on fundraising best practices, helping them achieve their goals and maximise fundraising opportunities.

Skills and Knowledge

Leadership and Coordination

• Proven experience in leading or coordinating teams, preferably in a social media moderation or customer service environment.
• Ability to effectively manage time, prioritise tasks, and ensure smooth shift transitions

Social Media and Communication

• Strong experience in social media moderation, with excellent written communication skills.
• Familiarity with creating and managing social media content and interactions.

Technical and Organisational Skills

• Proficiency in using social media and other relevant technology platforms.
• Exceptional organisational skills, including managing rotas and tracking team performance

Quality Assurance and Feedback

• Experience in conducting quality assurance checks and providing constructive feedback.
• A commitment to maintaining high standards and continuous improvement.

Requirements

• Access to a PC or laptop (Mac or Windows) and a secure broadband service.
• Ability to work independently.

Mentivity is seeking 3 Mentors to work with young people across a number of our programmes in London.

About Mentivity:

Founded in 2016 by Sayce Holmes-Lewis alongside co-founders Leon Wright and Tyson Holmes-Lewis, Mentivity is an award-winning, inspirational mentoring organisation that provides aspirational support for young people, schools, and parents.

Through Mentivity House, we offer a dedicated space for youth development and community engagement, including youth clubs, tailored programmes, and our respite provision.

Our services also include mentoring, professional training, and apprenticeship/career readiness programmes, equipping young people and our wider community with the skills, confidence, and opportunities they need to succeed.
 

What we do:

Mentivity Mentoring 

• Bespoke mentoring programmes to nurture young people’s passions and help them connect these interests to life and career aspirations.

• Delivered at Mentivity House & in schools and colleges.

Mentivity House 

• A space to play, to learn, to socialise and to collaborate with the Aylesbury, Taplow estates and wider community. 

• An inclusive community space that reflects the diversity of Walworth and its surrounding areas.

• A diverse and balanced programme of activities, from youth work to arts-workspace.

• Event space for local community groups offering activities that deliver social value.

Mentivity Respite Provision

• Flexible, nurture-centric respite education provision for young people. 

• Targeted interventions to address behavioural and social development needs and to support reintegration to mainstream education.

Main Responsibilties:​

Mentoring and pastoral care 

• Mentor and offer pastoral care to children and young people promoting personal development.

• Lead and deliver engaging and empowering sessions to develop a range of new skills, including leadership, communication, behavioural and organisation skills with children and young people.

Programmes 

• Facilitate and deliver curriculum sessions to young people in an engaging and inspiring way, tailoring them as necessary.

• Ensure all administrative tasks (including planning, registers, risk assessments, data collection and outcome monitoring) are completed promptly and accurately.

Safeguarding

• Ensure all health and safety and safeguarding policies and procedures are adhered to at all times.

• Ensure understanding of young participants' support needs and that reasonable adjustments are made to best support them.

Stakeholder Management

• Work with the team to promote participation especially by marginalised children and young people within schools.

• Work to actively promote Mentivity, our programmes, services and activities.

Recruitment Timetable:

Application deadline: Wednesday 5th March 2025

Interview dates: 12th - 14th March 2025

Interview location: In-person, 50 Westmoreland Road, London, SE17 2GA

Would you like to make a real impact on the lives of people with breast cancer? Are you passionate about ensuring that people with breast cancer receive the emotional, social and practical support and information that they need? If so, you could be the person we’re looking for to join our busy team and help us reach more people through our award-winning services.

About us

We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here. 

The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.

About the role

You’ll be responsible for the organisation and delivery of our face-to-face and online services for people with primary breast cancer, including coordinating service events, recruiting, training, and working with Moving Forward facilitators and Moving Forward volunteers.

A key part of the role involves developing and maintaining relationships with healthcare professionals and other external stakeholders to promote our services and increase reach and uptake in the West and Borders regions of Scotland.  

About you

Do you thrive on challenge? Can you demonstrate a passion for supporting people with breast cancer?

You must have experience of developing and delivering information, health or other support services and have knowledge of the Scottish and wider UK healthcare systems. Your excellent verbal and written communication skills will help you manage successful relationships with a range of different stakeholders, often remotely. You’re organised and have excellent time management skills. And you know how to use your initiative and prioritise your workload.

We know that working as part of a busy established team across different geographical sites can be challenging. So you’ll need to be a supportive and resilient colleague, potentially supporting services outside of your team’s geographical location.

Flexibility to travel and work outside normal office hours, with occasional overnight stays is required.

Job description and benefits

Please download the job description and our attractive benefits package.

Primary location of role and hybrid working

This role is primarily based in our Glasgow office. Our hybrid working model allows you to work up to 3 days per week at home.

When applying

We hope you choose to apply for this role. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please contact Breast Cancer recruitment. 

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.

Closing date Monday 24 February 2025 at 09:00am

Interview date Week commencing Monday 3 March 2025

Job Title: Service Manager

Location: Derby
Salary: £39,444 per annum
Contract type: Full time, Permanent

Hours: 37.5 hours per week with a requirement to particiapte in the out of hours on-call on a rota basis

We are recruiting for a Service Manager who is passionate about supporting survivors who are impacted by domestic abuse and other gender-based crimes. This is a multifaceted, fast paced, and exciting role where you will join our team in Derby to lead on the delivery and development of high-quality refuge and outreach services for survivors of domestic abuse and other gender-based crimes. 

The post holder will provide line management and high-quality support to the direct reports in line with Refuge’s policies and procedures. This will include providing supervision on complex and high-risk cases, overseeing operational emergencies, and ensuring high standards of casework. The Service Manager will lead on the delivery of the multiagency aspect of work, working jointly with the Refuge teams and wider stakeholders to deliver best services to the survivors. 

Candidates must have proven experience of providing direct emotional and practical support to vulnerable people, managing, and motivating staff, managing casework as well as working within multiagency setting.  In addition, you must have an excellent knowledge of domestic abuse and other gender-based violence and its impact on survivors.  You will have knowledge of relevant Criminal and Civil law legislation, as well as Housing and Health and Safety legislation.

As part of this role, you will be required to participate in an out-of-hours on call rota.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing Date: 09:00am 17 March 2025

Interview Date: 25 and 26 March 2025

Job description

To provide executive assistance and support to enable the Chief Executive and Senior Leadership Team to work more effectively. This will include support on organisational governance, including the effective operation of the Board of Trustees and its associated subgroups and to act as a key conduit for external communication with the Chief Executive, the Director of Development and External Affairs and other directors – specifically in relation to our policy and influence work.

Pay and conditions

• The role is a permanent full-time position (37.5 hours per week). Option for applicants to propose part-time hours – more information can be found on ‘Information for applicants’ document.

• The salary for the role will be £34,788 - £41,669, the applicant should expect to find themselves towards the middle of the range following successful completion of their 6-month probationary period.

• You will be entitled to 25 days paid holiday (plus statutory holidays).

CSE offer a range of benefits including, subsidised bike purchase and Tech Scheme, Life Assurance, Health Cash plan, retail discounts and discounted breakdown cover and many more. 

We will pay fees and expenses on relevant training courses.

Specific responsibilities

An applicant appointed to the role will be expected to:

• Undertake a variety of tasks to manage demand and help prioritise the CEO’s time, including proactive diary management, managing emails, composing and preparing (sometimes confidential) correspondence, arranging travel and briefing on upcoming commitments and responsibilities in advance of meetings. 

• Similarly, provide support to the Director of Development & External Affairs and other directors in managing external contacts associated with our policy and influence work, including scheduling, supporting and arranging travel for external meetings with government officials, MPs and partners, and assisting in responding to (sometimes confidential) correspondence.

• Support the CEO in managing the Board of trustees and its two subgroups (Finance subgroup and the People Sub-group). This will include supporting the CEO in forward planning and agenda setting for meetings, scheduling meetings, confirming attendees, organising catering, supporting the CEO and Directors in the preparation of papers, ensuring meetings run smoothly as hybrid format and minute taking.

• Supporting the Director of Finance and Operations (who is currently Company Secretary) to ensure statutory Centre for Sustainable Energy 2024 registers (for Companies House and the Charity Commission) are maintained and statutory returns and forms are filed in a timely manner to ensure legal and regulatory compliance (including collecting required annual returns from all directors and trustees). 

• Support the CEO and chair of trustees in ensuring the development and maintenance of good governance practice, including regular Trustee skills audits, Trustee recruitment, induction & training, maintenance of trustee tenures and review of relevant governing documents including Board and Sub-group Terms of Reference documents.

To see a more detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website. 

Essential attributes for this role include:

• Excellent IT skills, using all elements of Microsoft Office 365 or equivalent, including Sharepoint and Teams. 

• Skilled in building relationships with stakeholders, including staff, board members, external partners. 

• Skilled problem solver, able to anticipate needs and think critically/ laterally. Understanding senior management priorities, thinking ahead and anticipating needs. 

• Knowledge and understanding of the role and responsibilities of a Trustees board of a charity, in relation to those of a senior executive team. 

• Experience of supporting senior management to manage their workloads, diary management, minuting meetings, handling confidential information with discretion, drafting executive papers, etc. 

• Significant experience of managing a demanding and fast-paced workload, sometimes with competing demands and deadlines.

Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the attached job description.

How to apply

To apply, please download and complete the application form available from our website and provide a CV and Cover letter and send it to our Jobs email. The completed application form alongside the additional documents attached, should clearly demonstrate how your skills and experience relate to the person specification (detailed in the job description). 

To be considered for this role an application form, CV and Cover letter must be sent to Jobs email at CSE.

The closing date for applications is Midday Friday 14 March 2025. 

Interviews are expected to take place Friday 21 March 2025 and Monday 24 March 2025, though this is subject to change.

If invited to interview, we will ask you to provide evidence of eligibility to work in the UK.

Finance Manager

About us: 

The Refugee and Migrant Forum of Essex and London (RAMFEL), is a not-for-profit organisation and one of the largest immigration and asylum advice charities in the UK, supporting refugees, asylum seekers and vulnerable migrants to access justice. An OISC level 3 accredited organisation, our focus is on providing immigration advice, destitution services, integration support and campaigning to improve the lives of refugees, asylum seekers and vulnerable migrants across London and Essex. We also actively campaign for a fairer and more humane immigration system.

We particularly welcome and encourage applications from Black, Asian and Minority Ethnic individuals, and those who are migrants or refugees, and who have lived experience of the impact of UK immigration policy and/or of rough sleeping. This includes individuals with direct experience or experience gained through supporting family members with the challenges posed by immigration and asylum practices- those who have been or could have been clients of RAMFEL.

Purpose of the role: RAMFEL has grown significantly over the last few years, and we want to sustain our growth and diversify our income. Starting 25 years ago, we now support over 5000 people yearly with a few volunteers, 30+ staff and a turnover above one and half million pounds.

The post-holder will be responsible for ensuring that the financial systems in place at RAMFEL provide accurate and easily accessible information to the CEO, Board and other staff. You will work closely with the CEO and Head of Operations to ensure that financial monitoring and reporting enhance the governance and decision-making process for RAMFEL. You will ensure that the charity complies with all statutory and external financial requirements and regulations. This role will include business planning, reporting, and oversight of our financial systems.

We are looking for someone with experience within the charity sector who is happy to get hands-on and can adapt and oversee the finance systems of the charity. You will be capable of supporting colleagues at all levels and improving their financial understanding of the projects they are involved in. You will be a self-motivated individual who can work on your own initiative. This role is central to maintaining our financial health and advancing our mission. You will oversee budgets, forecasting and management accounts while ensuring robust financial systems are in place. This role is for someone who wants to have a positive impact on the lives of people and help drive this organisation forward.

Terms: £37,500 - 45,000 per annum / negotiable depending on experience.  28 days annual leave plus statutory holidays, 6% pension contribution, cycle to work scheme, tech scheme, and employee assistance program.

Relationships: Reports to the CEO and works closely with the Senior Management team and the Treasurer. This post-holder will actively participate in the Board’s finance subcommittee meetings, providing descriptive and predictive data for areas of responsibility to inform decision making.

Hours of work:

We are looking for a candidate for either a full time or part time position (minimum of 3 days a week). Part time employees will receive additional support from our external bookkeeper, while full time employees will take on a more independent role.

Please refer to the job description doc. for more details and application instructions.

An exciting opportunity has arisen for a key individual to join the team at Basis Yorkshire. Basis is looking to appoint a Governance and Compliance Manager who is responsible for ensuring effective management of the charity’s compliance with all relevant regulations and standards, alongside providing support to the CEO.

This role requires a highly organised, detail-oriented, and proactive individual who can balance compliance responsibilities with the fast-paced demands of supporting the CEO in various capacities. You will work closely with the Service Managers, Finance team and the CEO to ensure effective, efficient and safe operations, ensuring compliance across the organisation. As well as support the organisation in the implementation, delivery and management of the service in line with service specification and funder requirements. You will administrate the board of Trustees, organising meetings, taking minutes, managing recruitment and induction.

This role involves sensitivity, effective response to high pressure situations and empathy and an understanding for sex workers and young people who have been sexually exploited or are at risk.

Our Mission

We're Tutors United. We're on a mission to end the attainment and employability gap through the power of community-based tutoring. We support young people to thrive at two key transition points – from primary to secondary school, and from university to employment.

What We Do 

Working with housing associations and other local partners, we run free tutoring programmes for primary school children and their families, providing access to vital educational support to those who need it most. We're proud to serve diverse, low-income, refugee, migrant, and multilingual communities across London, the Midlands, and the North West. We hire, train, and pay inspiring university students – most of whom also come from low-income households – as tutors, providing them with meaningful, paid work experience and support to boost their careers.

Each year, our work gives hundreds of young people, parents and carers the knowledge, skills and confidence they need to maximise education and employment opportunities. We have a brilliant Programme Officer position available for an ambitious, dedicated, and proactive person to join our team!

Job Purpose

This is an exciting time to join our small and impactful team, as we embark on a new four-year strategy, with goals to broaden and deepen our reach and impact, diversify our funding and delivery partnerships, and boost our programmes to support year 6 to 7 transition and tutor career development opportunities.

A major strategic priority is to grow geographically in Liverpool - which this role will play a pivotal role in achieving. Following the successful launch in January of our first ever face-to-face programme outside of London, in the Speke area of Liverpool, we hope to continue reaching more areas in Liverpool where there is great need and fostering new partnerships. We expanded beyond London during the pandemic with online tuition and have since grown across the Midlands and the North. This is our second dedicated role outside London, and the first in Liverpool. Working closely with our Manchester-based Head of Regions, you will help deliver contracts, build strong local relationships, and expand our reach in high-need areas.

The Programme Officer will be responsible for the management and overall delivery of their designated programmes. Over the next four years, we aim to scale our tutoring hubs to reach over 1,000 pupils per year in core cities and areas across England. This role will involve managing relationships with tutors, parents and clients, while collecting robust qualitative and quantitative data to measure the impact and build the success of our work. This is a critical role, leading on the delivery and evaluation of multiple programmes, managing key stakeholder relationships, and contributing to the development of our tutoring programmes in our newer delivery regions.

The Programme Officer will ensure high levels of quality assurance, particularly among tutors working in their hubs, so we achieve our intended outcomes. This is a multifaceted role, working across all parts of the organisation to ensure we deliver the best possible results for our pupils. You will have the chance to be creative in shaping and adapting our programmes to meet the specific needs of families in Liverpool City Region.

We are looking for someone who is enthusiastic about education, has strong stakeholder management skills and is familiar with the Liverpool area in particular but broader knowledge of North-West region is also beneficial. You should be able to adapt your communication style to effectively engage with clients, parents, tutors, pupils and funders alike, and have strong written and verbal presentation skills. You will bring brilliant project management skills and be comfortable working with data and using it to make informed decisions.

Location of candidate

Must be based in Liverpool. 

Job Details

Please see attached job specification for full job details. 

About Gaddum

At Gaddum, we treat everyone as individuals. We really get to know those we help, understanding their world to offer a range of support that’s right for them. Our promise of tailored support is made possible by our breadth and depth of knowledge, through our unwavering commitment to the local people of Greater Manchester.

Our experience listening to generation after generation, for nearly 200 years, has taught us the importance of considering not just the individual but also the relationships around them. Our innovative approach means we can, not only build resilience, but identify further risks and offer preventive support now and in the future. At Gaddum, we believe that by supporting individuals, we ultimately help support entire communities.

Our aim is to empower and enhance the lives of people in Greater Manchester.
 

Outline of service:

Gaddum and Manchester Mind have come together to provide a new and innovative service which will support people to leave inpatient mental health settings and return to their community with the support they need to recover and remain well.

As a team, we will deliver psycho-social interventions, advocacy, housing and welfare rights advice and peer support. There will also be tailored support to young people (those under the age of 25). All we do is underpinned by listening and ensuring people feel heard – because we know that when people are listened to, they recover. The team will be working with colleagues within the mental health, primary care, inpatient and community sectors.
 

Job Purpose of Senior Administrator:

To provide high quality administrative support to the Discharge from Hospital Team – this will be a team based between Manchester Mind and Gaddum.

Your role will provide much needed support for monitoring, data and evaluation requirements of the service and the management of inbound webform referrals (including outcome/ feedback forms on our case management system).

You will also respond to or delegate emails and voicemails to the service appropriately, requiring a good knowledge of the service. You will also support the Service Manager with the improvement and development of administrative and reporting functions.
 

Main Duties and Responsibilities

Administration and Project Support

• To complete specific tasks allocated through work plans and project plans, independently.

• To manage resources of the service, maintaining the resources folder, ultimately ensuring people have the right information where and when they need it.

• To amend and update resources as needed on Canva, developing and updating them as required.

• Support the development of communication materials including Easy Read Guides with support from Service Manager.

• To coordinate the arrangement of meetings, conferences and other events.

• To minute and keep a record of meetings as required.

• To manage the purchasing of service and employee resources as required using Gaddum finance processes.

• To curate online resources, internally and externally.

• To develop and maintain administrative systems as needed.

Reporting and Monitoring

• To compile data as requested to assist in the production of monthly and quarterly reports as requested following standard operating procedures

• To run reports as appropriate using agreed databases (such as, but not limited to, NHS and Local Authority) databases.

• To build, run and amend reports to meet changing reporting requirements.

• To ensure data relating to client contact are accurately recorded on our case management system (such as, but not limited to, referral and feedback forms).

• To use Microsoft Excel and any other appropriate system to review and manage reports in line with data reporting requirements.

• To input outcome monitoring forms accurately on to case management systems from a range of mediums including online forms, paper form and other formats as preferred by the client.

• In respect of data entry, identify and support the organisation’s migration into technological solutions that remove the need for third person data input.

• Ensure best practice Information Governance approaches are in place to maintain the best data management systems possible – ensuring compliance with the Information Commissioner’s Office and Gaddum’s Information Governance Framework.

Managing referrals and maintaining records

• Process inbound webform referrals, checking for accuracy, duplication and completeness of data.

• Support, alongside colleagues, the development of referral routes that align with service needs.

• Identify gaps in completeness of data for reporting requirements and develop solutions to address them going forward (e.g. identifying training options to upskill colleagues).

• Ensure best practice Information Governance approaches are in place to maintain the best data management systems possible – ensuring compliance with the Information Commissioner’s Office and Gaddum’s Information Governance Framework. Communication with clients and professionals

• Managing team inboxes, responding to emails as appropriate and delegating communication to appropriate colleagues.

• Respond to voicemails as appropriate, ensuring people receive a timely and professional response and resolving issues with as fewer contacts as possible.

• Contact clients for feedback, where appropriate, and accurately input feedback into outcome monitoring fields.

The Veterans’ Foundation, established in 2016, is one of the country’s fastest-growing military charities, with a passion and purpose for improving the lives of those within the armed forces community, by raising funds which are then awarded to organisations that have a real impact on veterans, those currently serving in the armed forces and their families.

To support the organisation on their exciting growth journey, we are seeking a dynamic, creative and innovative individual to step into the role of Chief Executive. You will work closely with a range of stakeholders to build the profile of the organisation, identify and attract new income generating opportunities, and expand our footprint and contributions.

Overview of the Chief Executive Role

Key Responsibilities:

• Working with the Trustees to set, develop and deliver on the strategic priorities of the organisation, focused on increasing their impact and reach.
• Being responsible for overseeing the operational activities of the Veterans Foundation.
• Taking on an ambassadorial role, being the key spokesperson for the organisation, and managing relationships with key external and internal stakeholders such as veterans, donors, Government agencies, and their contractors Bee Ethical.
• Encouraging income generation activity, by cultivating and stewarding relationships with donors, and identifying innovative opportunities to increase funding.
• Overall responsibility for designing, implementing, and evaluating programmes, and services, to ensure they meet the needs of members.
• Providing leadership to the senior management team, encouraging a positive workforce culture, and a high-performing team.

The Ideal Candidate:

• Proven strategic leadership skills, either within the public or private sector.
• Experience of operational management, including budgetary responsibilities, commercial contract management, and the ability to influence, network, and raise the profile of an organisation.
• An empathetic individual, with an understanding of the challenges that veterans may face including wellbeing, mental health, homelessness, and addiction, and a passion for the purpose of Veterans Foundation.
• Previous exposure to fundraising operations, including diversifying income generation streams, developing relationships with potential donors, and raising the profile of the organisation.

Closing date for applications: Thursday 6th March 2025