Chief Executive Jobs

We are delighted to introduce this job opportunity at the Culture Trust Luton for a 0.5 Project Manager. Through a successful funding application to The National Lottery Heritage Fund, we have been awarded £177,513 funding to deliver a Resilience project called ‘Reconnect’. This multi-faceted project explores the Trust’s customer services, sites and operations. There is also funding to deliver events and consultations as well as creative activities to promote engagement and volunteering. The Project also has a budget for making operational improvements that have been identified through the project.

We seek an experienced Project Manager to draw together the delivery of this project, coordinate specialist consultants, creatives and community groups and work with the Culture Trust Team on exploring and embedding change.We are a progressive, Luton-based, arts and cultural charity with a mission to connect communities through culture and creativity. We welcome 250,000 people across the year to our stunning heritage sites; the Hat Factory Arts Centre, Hat District creative workspaces, Wardown House Museum and Gallery, and Stockwood Discovery Centre. The Reconnect Project will work across all our functions, but there will be a particular focus on Stockwood Discovery Centre for community activities and volunteering. 

We are currently seeking a Quality and Insight Lead to join our team in Lincolnshire. The requirements of the role will include:

Developing and implementing a Quality Management Framework, which aligns to Lincolnshire County Council Framework. Onboarding the staff team across Lincolnshire with the Quality Framework providing training and support to the teams.

Supporting the development and implementation of Carers First Impact and Evaluation Framework and ISO 9001 to evidence the positive impact the team has on lives of carers.  Taking overall responsibility for monitoring, both strengths and learning across Lincolnshire.

To be successful we are looking for a self-motivated individual, who can work flexibly, whilst maintaining a good work/life balance with experience of using CRM systems e.g. Mosaic, BlueBox and Power Bi to manage workflow and record essential data and contacts.

You will require experience of developing and implementing quality systems and measures, collating, analysing and reporting data and be able to make recommendations for performance improvement. You will also require excellent written analytical, listening and verbal communication skills, experience of planning and delivering workshops.

With an ability to build positive and constructive working relationships with colleagues at all levels across the organisation, along with the ability to network, develop and sustain joint work between agencies, including establishing good working relationships.

Good geographical and working knowledge of support services available in Lincolnshire and be able to demonstrate understanding of and commitment to the goals and values of the charity. 

We offer the flexibility to work from home with some travel within Lincolnshire.

In return, you will benefit from working for a charity that delivers a service which makes a real difference to people’s lives. We offer training and

development to help you grow your career, good annual leave entitlement, flexible working options, access to our work-place pension, employee assistance programme and a Benenden Healthcare package.

If you are interested in becoming part of our team and have the skills and experience, we are looking for and are passionate about making a real difference then please read our Candidate Pack.

Appointments are subject to Carers First receiving an appropriate disclosure from the Disclosure and Barring Service that we consider acceptable.

We encourage and welcome applications regardless of gender, ethnicity, religion, disability, sexual orientation or age. If you would like to discuss this role confidentially, please contact us and we will be happy to organise for one of the Team to contact you. 

Please note that if you have not been contacted within one week of submitting your completed online application, that your application has not been successful.

Carers First is an Equal Opportunities Employer

Positive     Collaborative      Ambitious

The Energy Neighbours Information and Data Manager is responsible for setting up and managing the systems that enable all staff and organisations involved in the project to gather and use information and data. Information and Data Manager works with the Project Manager to make good use of staff and partners time through excellent information systems.

The Energy Neighbours Information and Data Manager ensures the whole team has the information and data systems they need to engage and support residents and community organisations – and be accountable to partners and funders. The Information and Data Manager ensures information and data is secure, up to date and used to improve and develop the project.

NOTE: We want to build good team relationships and connections with locla community organisations, so most of the work is expected to be in person. However, some home working is possible by arrangement.

The aim is that the project starts in February 2025.

Closing date Thur 12 Dec, 12 noon.

What we are looking for:

• An experienced, enthusiastic information manager
• Experience of developing and managing data systems which meet the team and project’s needs
• Advanced data management and analysis skills, able to use database systems
• Ability to support surveys, data analysis and present key results
• Able to provide staff training and guidance documents, enabling others to use systems and follow good data management practice
• Relevant level 5 (HND) qualification or able to learn at this level
• Supports TSL Kirklees aims and values

This role does not require expertise in climate change or energy technology.  If you don’t quite have everything on the list, you can still apply. We will consider opportunities to help the right person to develop into the role.

Third Sector Leaders Kirklees has received more than £900,000 from The National Lottery Community Fund, the largest community funder in the UK, to empower local people to take individual and collective climate action and reduce fuel poverty in their community.

The Energy Neighbours project has a clear community capacity-building approach, aiming to work inclusively with communities and community organisations, listening to local priorities, experimenting and learning together, being transparent and accountable and sharing decision-making.

The project will help more community buildings and homes to be more energy efficient, by providing expertise, training, volunteering and sharing learning.  Energy Neighbours supports and funds organisation development, community activities, volunteering, community business and partnership development, helping communities have a stronger voice and more capacity to impact on their priorities and concerns.

The new Energy Neighbours team includes a Project Manager, Project Coordinator and an Information and Data Manager. These three posts support four Community Energy Development Workers who work with community organisations and residents in priority areas of Kirklees.  The project partners include the Kirklees Climate Commission, local experts on energy and independent evaluation support.

TSL Kirklees

TSL Kirklees is a local charity, with members involved in hundreds of community organisations. TSL promotes other local community organisations, provides training, supports partnerships and helps people get involved in community activities by reducing barriers and providing support.

TSL Kirklees believes in the potential of our community organisations and non-profits to improve our society and community, and we're on a mission to harness their skills, talents, and innovative solutions. The Voluntary, Community, and Social Enterprise sector is evolving and we know that individuals and organisations are facing incredible pressures. We also know the solutions lie within our communities. 

Are you ready to help shape the future of our vibrant communities? Join us on this exciting journey to empower communities and create thriving neighbourhoods.

The Energy Neighbours Information and Data Manager will work closely with and report to the Energy Neighbours Project Manager.

About BDCA: BDCA is a dynamic community-led charity that has been serving the residents of the London Borough of Newham since 1998. Our motto is, “working together to change lives and transform our community” and over the past two decades we renovated four previously dead, disused spaces into lively local hubs. From these venues, our diverse team of locally-based staff and volunteers deliver targeted activities for people of every generation from children and their parents, young people and elders too. We also run programmes providing accessible sports, healthy food, poverty support and volunteering. Across all these projects, our mission is to break down barriers, bring people together and build people up.

Job Aim:To lead a fun, engaging and exciting programme of activities for young people across the economically disadvantaged but beautifully diverse E6 area within the London Borough of Newham. You will lead the delivery of BDCA’s Youth project, in line with our commissioning contract with Newham Council’s Youth Empowerment Service. Our project provides the following youth activities in East Ham over 49 weeks of the year for young people aged 9-19:

• Three outdoor Multi Use Games Area sports sessions per week in BDCA’s sports field.
• Three indoor youth hub sessions per week in BDCA’s sports pavilion, which includes workshops such as Junior Gym, screen acting, Muay Thai, healthy cookery sessions, calming crafts and sports.
• Weekly EKO Pathways after school youth club session specifically supporting children who have been excluded from mainstream education due to social, emotional, behavioural and mental health needs.
• Two outdoor parks MUGA session.
• Weekly Youth Theatre Club, led by a local acting workshop facilitator.
• Three-week summer holiday scheme for up to 120 children per day.
•  Annual ‘Stepping Up’ youth leadership programme offering training/ mentoring/ paid work experience / accredited Sports Leaders Awards for up to 30 young people each summer.
• Several offsite trips and residentials throughout the year - as often as match funding allows.

You will be part of a team who are passionate about BDCA’s values of: INCLUDING all local young people by welcoming them into safe spaces and positively engaging with those who often get left out. CELEBRATING their creativity and skills so they have confidence and support to thrive despite their challenges. EMPOWERING them to step up and speak out as local leaders who make positive change in our community and beyond.

Hours: Full-time, 35 hours per week
Benefits: Read more about the excellent benefits we offer
Travel: Some travel in London and within UK 

Join us and use your skills, knowledge, passion and energy to help us achieve a future free from arthritis.

Within the Chief Executive’s Office, the UK Advocacy and Health Intelligence Department are focused on creating lasting change. We identify creative policy solutions in response to the challenges people with arthritis face. We influence decision-makers through stakeholder engagement, public affairs activity and by campaigning alongside people with arthritis. We have expertise across health and care services, public health, and employment policy. We also work in collaboration to influence medical research and data policy and play an active role in several cross-sector groups. We’re looking for a Policy Officer who will make a difference to health and social care policy for people with arthritis.

About the role

The purpose of this role is to drive policy development across our policy priority areas. The Policy Officer will lead on specific policy projects, commissioning research, developing policy positions, and producing reports and consultation responses.

This role will cover a broad range of issues across one of our strategic goals – prevention and diagnosis; access to treatment; and living well with arthritis. Our approach considers the needs of people of all ages who have arthritis.

The Policy Officer will also contribute to the wider work of the team, working closely with colleagues in the Nations Teams, the Research Directorate and the wider charity, including by representing us on cross-sector policy groups, drafting briefings, and participating in events and conferences.

We’ll give you autonomy, variety and challenge with opportunities to work with inspirational campaigners, attend events in Parliament and meet senior stakeholders in Government. We’re a supportive team who will value your well-being and professional development.

About you

If your knowledge, skills and experience include the following then we’d love to hear from you:

• Understanding of policy issues relevant to people with long-term conditions or disability.
• Experience of working in a policy team.
• Experience of developing and influencing health and social care policy.
• An ability to think creatively and communicate effectively.
• An enthusiastic, adaptive and flexible approach.

*As a hybrid worker the expectation is that you will spend around 40% of your working time in our office spaces or working in community settings. As an inclusive employer we will consider home-based working for anyone where office-based hybrid working would be a barrier to being able to work for us, for example for someone living with a long-term health condition or disability.

Remote Working Role!

Job Title: Reporting & Management Accountant
18 month Contract
£42,000

Employees based in London will receive £3000 London Weighting Allowance in addition to the advertised salary package

Immediate Start

Not for Profit or Public Sector experience is highly advantageous and

Experience of working on reporting to government or institutional funders.

As Reporting & Management Accountant, you will provide strategic analysis to support and challenge our stakeholders in making the right decisions for our growing organisation. We are a critical friend to the organisation, ensuring that we are maximising the impact of our income and expenditure for our social mission. You'll understand and support the programmes we work with, adding value to decisions. The focus of this role will be budgeting, forecasting and management reporting as well as representing our team in organisation-wide projects and driving consistent improvement in processes.

* Responsible for funder financial reporting, particularly in relation to contracts with governmental bodies.

* Preparing the first draft of financial results for the management accounts for the Executive Committee and Trustees. Final management accounts will be drafted by the Finance Director, with commentary from the Business Partners.

* Supporting on creating financial models to support existing programmes and future business cases.

* Working with large sub-contract providers to ensure that they are adhering to the terms of their financial reporting.

You'll take ownership for:

* Preparing financial reports against each of our government contracts in line with the funder requirements.

* Building strong relationships with your stakeholders across the business, such that financial implications are factored into future decisions

* Liaising with teams across the organisation to ensure the data is complete and variances against budget contract performance can be explained.

* Working with the other finance business partners to understand changes in business operation that will inform income forecasts and cost reporting.

Closing Date 18th Nov.

About Us:
Conwy Mind is a dedicated mental health charity committed to providing life-changing support to individuals facing mental health challenges. We are passionate about raising awareness, breaking down stigma, and making mental health care accessible to all in our community.

To support and expand our work, we’re establishing an exciting new Income Generation Team dedicated to increasing our income, developing innovative fundraising ideas, and engaging our community in meaningful ways.

About the Roles:
As we build on the fundraising success, we've achieved over the past two years with events such as Mental Elf and Seal splash, we're excited to establish a new Income Generation Team to take our efforts to the next level. We are seeking an inspiring Income Generation Lead and two enthusiastic Fundraisers who bring fresh ideas, energy, and a passion for our cause. This team will be pivotal in driving our fundraising initiatives forward, generating new income streams, and creating engaging events and campaigns to expand our reach and impact. Working across Conwy, Gwynedd and Ynys Mon we have big plans. The work will also involve supporting and developing joint opportunities with our neighbouring local minds in North Wales.

Fundraising and Community Engagement Officer x 2 to cover Conwy, Gwynedd and Ynys Mon (1 x Welsh Essential)

Salary Grade/ Rate: £28,000

Location: Unit 5325, North Wales Business Park, Abergele, Conwy, LL22 9HR Hours: 35hrs to be worked flexibly

Annual Leave: 35 days pro rata (including bank holidays)

Responsible to: CEO Contract: Permanent

Role Overview:

This role will deliver a range of fundraising activities, creating a great supporter experience for our participants ensuring our supporters are at the heart of everything we do.

You will project manage fundraising activity and volunteer journeys from beginning to end, delivering them on time and in line with annual plans and budget. You will analyse and produce evaluation reports reporting against budget, interpreting these results to inform the future planning of fundraising activities.

You will possess strong verbal communication skills and the ability to effectively communicate with our supporters across a range of channels including mail, e-mail, telephone, face-to-face, and online.

Key Responsibilities:

• Fundraising plan in accordance with the Fundraising strategy.
• Expand our team of volunteers and establish Local Fundraising Groups to raise funds in their community.
• Maintain a robust monitoring and recording system to capture achievements and activities, identifying trends for future planning.
• Hold regular meetings with volunteer groups to reward and thank them, deliver any training and promote a team ethos.
• Support current supporters to continue with their fundraising for us, attending their events.
• Increase the number of organisations, groups and individuals who can hold fundraising events by visiting and giving presentations.
• Promote awareness of Conwy Mind and the services we provide.
• Implement Legacy and In Memoriam donations programme by holding events across the Region
• Develop corporate relationships building Charity of the Year opportunities.

Skills:

• Excellent communication skills using all methods of contact including face to face, email, phone and online
• Strong range of IT skills including Microsoft packages, online research and social media platforms to promote events and success stories
• Good aptitude for collating information using spreadsheets  Ability to recruit, manage and support a team of volunteers  Innovative approach to fundraising and associated events  Motivated to achieve stretching objectives
• Flexible team player.
• Exceptional presentation skills using a range of styles to engage with all aspects of the role.

Experience:

• Significant experience of the Voluntary sector and volunteering  Experience of working with, ideally, managing volunteers  Demonstrable experience of Fundraising
•  Able to evidence a range of presentation styles relevant to the audience

Qualifications:

•  A levels, or equivalent qualifications
• Any relevant Fundraising qualifications  
• 1 Welsh Essential, 1 Welsh Desirable 

Additional Requirements:

•  Adhere to all Conwy Mind’s policies with particular reference to confidentiality, cash handling, data protection and health and safety.
•  To comply with the data protection regulations, ensuring all information on volunteers and supporters remains confidential.
•  To be responsible for personal learning and development, to support the learning and development of others and the whole organisation.
•  Keep abreast of new charity sector developments such as new events and fundraising ideas.  Attend all mandatory staff training and ensuring you are up to date.
•  To work in a manner that facilitates inclusion.
•  To administer and organise own work to ensure that it is accurate and meets reporting requirements.

Person Specification

The specific skills, knowledge and abilities required of an individual to be able to effectively perform the role.

Essential:

•  Experience if managing community activities and a proven track record of meeting and exceeding targets across a wide range of channels and products.
•  Experience and proven track record of managing volunteers to undertake fundraising activities.
•  A strong project manager with experience of devising and managing marketing and stewardship strategies to achieve targets.
•  Experience if using an innovation process to identify and implement new activities or improve existing ones.
•  Experience of using appropriate IT suite and level of programs associated with the role including databases, digital platforms, and financial systems.
•  Excellent knowledge and understanding of Fundraising legislation, principles and practices and regulation requirements across community events.
•  Exceptional presentation skills using a range of styles to engage with all aspects of the role.  Excellent project management skills, including managing multiple projects simultaneously.
•  Ability to plan, priorities and organise workload to achieve set deadlines.
•  Strong interpersonal skills to build authentic and effective relationships with supporters and local organisations.
•  Excellent communication skills, including the ability to deal with people at all levels on the telephone, face-to-face and in written communication.
•  A strong influencer who is able to encourage participants to exceed fundraising targets.
•  A resourceful team member who can work collaboratively across the organisation and with internal and external stakeholders to deliver excellent fundraising activities.
•  Ability to interpret and analyse data both during and after a campaign to help inform future strategies.
•  Value diversity and treat others with respect, showing sensitivity towards differences, promoting and encouraging diversity.
•  Willingness and ability to travel throughout North Wales and to work evenings and weekends.

Desirable:

•  Passion for Conwy Mind’s values and work
•  Direct or indirect experience of mental health problems  Relevant Fundraising Qualification
•  A levels, or equivalent qualification

Closing date for Applications:

5pm, 13th December 2024

Interview Dates:

15th & 16th January 2025 – Interviews will be carried out face-to-face at Unit 5325, North Wales Business Park, Abergele, Conwy, LL22 8LJ

Scope of job description

This job description reflects the immediate requirements and responsibilities of the post. It is not an exhaustive list of the duties but gives a general indication of work undertaken which may vary in detail in the light of changing demands and priorities. Substantial changes will be carried out in consultation with the post holder.

Our Application Process

We embrace diversity and understand that being an inclusive organisation, recognising different perspectives, will enable us to provide excellent services. We are committed to ensuring all our employees are treated fairly and equitably at work and promoting equality in physical and mental health for all.

Book a phone conversation with us before you apply, and we will talk you through the role, how your skills and experience might fit our job description and person specification and talk you through how to complete the application form.

Once you have submitted your application form, we will compare your application to what we are

looking for with our person specification, and if they’re a good fit we’ll contact you for an interview.

AMDANOM NI:
Mae Mind Conwy yn elusen benodedig ar gyfer iechyd meddwl. Mae wedi ymroi i ddarparu cymorth trawsnewidiol i unigolion sy’n wynebu heriau iechyd meddwl. Rydym ni’n angerddol dros godi ymwybyddiaeth, cael gwared â stigma, a sicrhau bod gofal iechyd meddwl yn hygyrch i bawb yn ein cymuned. 

Er mwyn cefnogi ac ehangu ar y gwaith yr ydym ni eisoes yn ei wneud, rydym ni’n sefydlu Tîm Cynhyrchu Incwm newydd i gynyddu incwm, datblygu syniadau arloesol i godi arian, ac ymgysylltu â’r gymuned mewn ffyrdd ystyrlon.

Y Swyddi:
Wrth i ni adeiladu ar y llwyddiannau yr ydym ni wedi eu cael dros y ddwy flynedd ddiwethaf yng nghyd-destun codi arian, megis Mental Elf a Seal splash, rydym ni’n gyffrous iawn ein bod ni’n sefydlu tîm Cynhyrchu Incwm newydd er mwyn gwneud ein hymdrechion codi arian yn fwy llwyddiannus byth. Rydym ni’n chwilio am Arweinydd Cynhyrchu Incwm sydd â'r gallu i ysbrydoli, yn ogystal â dau Swyddog Codi Arian a fydd yn dod â syniadau newydd, egni a brwdfrydedd i'r mudiad.  Bydd y tîm hwn yn gwneud gwaith allweddol wrth ddatblygu ein cynlluniau codi arian, creu ffrydiau incwm ychwanegol, a chynnal digwyddiadau ac ymgyrchoedd ymgysylltu er mwyn cyrraedd mwy o bobl a chael mwy o effaith.  Rydym ni’n gweithio ym mhob rhan o Gonwy, Gwynedd ac Ynys Môn, ac mae gennym ni gynlluniau mawr.  Bydd y gwaith hwn yn golygu cefnogi a datblygu cyfleoedd ar y cyd â changhennau Mind lleol yng Ngogledd Cymru.

Swyddog Codi Arian ac Ymrwymiad Cymunedol x 2, i gwmpasu Conwy, Gwynedd ac Ynys Môn (1 x Cymraeg yn Hanfodol)

Graddfa Cyflog: £28,000

Oriau: 35 i'w gweithio'n hyblyg

Gwyliau Blynyddol: 35 diwrnod pro rata (gan gynnwys gwyliau banc)

Yn atebol i: Prif Swyddog Gweithredol

Diben y swydd:

Bydd y swydd hon yn golygu cyflawni amrywiaeth o weithgareddau codi arian, gan greu profiad gwych i’n cefnogwyr, gan sicrhau bod ein cefnogwyr wrth galon popeth a wnawn.

Byddwch yn rheoli gweithgareddau codi arian a theithiau gwirfoddolwyr o’r dechrau i’r diwedd, gan eu cyflawni’n brydlon ac yn unol â’r gyllideb a’r cynlluniau blynyddol. Byddwch yn dadansoddi ac yn cynhyrchu adroddiadau gwerthuso yn erbyn y gyllideb, gan ddehongli’r canlyniadau hyn fel sail ar gyfer cynllunio gweithgareddau codi arian yn y dyfodol.

Byddwch yn meddu ar sgiliau cyfathrebu llafar cryf a’r gallu i gyfathrebu’n effeithiol â’n cefnogwyr ar draws amrywiaeth o sianeli gan gynnwys post, e-bost, ffôn, wyneb yn wyneb ac ar-lein.

Prif Gyfrifoldebau:

• Y cynllun codi arian yn unol â’r strategaeth Codi Arian.
•  Ehangu ein tîm o wirfoddolwyr a sefydlu Grwpiau Codi Arian Lleol i godi arian yn eu cymuned.
• Cynnal system fonitro a chofnodi gadarn i gofnodi cyflawniadau a gweithgareddau, gan nodi tueddiadau ar gyfer cynllunio yn y dyfodol.
• Cynnal cyfarfodydd rheolaidd gyda grwpiau gwirfoddol i’w gwobrwyo ac i ddiolch iddyn nhw, a darparu hyfforddiant a hyrwyddo ethos tîm.
• Cynorthwyo cefnogwyr cyfredol i barhau i godi arian ar ein rhan, gan fynychu eu digwyddiadau.
• Cynyddu nifer y mudiadau, grwpiau ac unigolion sy’n gallu cynnal digwyddiadau codarian drwy ymweld â nhw a rhoi cyflwyniadau.
• Hyrwyddo ymwybyddiaeth o Mind Conwy a’r gwasanaethau a ddarparwn.
• Rhoi rhaglen rhoddion Etifeddiaeth ac Er Cof ar waith drwy gynnal digwyddiadau ar draws y Rhanbarth
• Datblygu cysylltiadau corfforaethol gan adeiladu cyfleoedd Elusen y Flwyddyn.

Sgiliau:

• Sgiliau cyfathrebu rhagorol gan ddefnyddio pob dull o gysylltu, gan gynnwys wyneb yn wyneb, ar e-bost, dros y ffôn ac ar-lein
• Ystod gref o sgiliau TG gan gynnwys pecynnau Microsoft, gwneud ymchwil ar-lein a llwyfannau cyfryngau cymdeithasol i hyrwyddo digwyddiadau a straeon am lwyddiant
•  Gallu da i gasglu gwybodaeth gan ddefnyddio taenlenni
•  Gallu recriwtio, rheoli a chefnogi tîm o wirfoddolwyr
•  Agwedd arloesol at godi arian a digwyddiadau cysylltiedig
•  Yn llawn cymhelliant i gyflawni amcanion ymestynnol
•  Aelod hyblyg o dîm
•  Sgiliau cyflwyno rhagorol gan ddefnyddio amrywiaeth o arddulliau i ymgysylltu â phob agwedd ar y rôl

Profiad:

•  Profiad sylweddol yn y sector gwirfoddol ac o wirfoddoli
•  Profiad o weithio gyda, ac yn ddelfrydol, rheoli gwirfoddolwyr
•  Profiad amlwg o godi arian
•  Gallu dangos tystiolaeth o amrywiaeth o arddulliau cyflwyno sy’n berthnasol i’r Gynulleidfa

Cymwysterau:

•  Lefel A, neu gymwysterau cyfatebol
•  Unrhyw gymwysterau Codi Arian perthnasol
•  1 Cymraeg yn Hanfodol, 1 Cymraeg Dymunol

Gofynion ychwanegol:

• Glynu wrth holl bolisïau Mind Conwy gan gyfeirio’n benodol at gyfrinachedd, trin arian parod, diogelu data ac iechyd a diogelwch.
• Cydymffurfio â’r rheoliadau diogelu data, gan sicrhau bod yr holl wybodaeth am wirfoddolwyr a chefnogwyr yn aros yn gyfrinachol.
• Bod yn gyfrifol am ddysgu a datblygu personol, cefnogi dysgu a datblygiad pobl eraill a’r sefydliad cyfan.
• Bod yn gyfarwydd â datblygiadau newydd yn y sector elusennau megis digwyddiadau newydd a syniadau codi arian.
• Mynychu pob hyfforddiant gorfodol i staff a sicrhau eich bod yn gyfredol â nhw.
• Gweithio mewn ffordd sy’n hwyluso cynhwysiant.
• Gweinyddu a threfnu eich gwaith eich hun i sicrhau ei fod yn gywir ac yn bodloni gofynion adrodd.

Manyleb y

Person Hanfodol

• Profiad o reoli gweithgareddau cymunedol a hanes llwyddiannus o gyflawni a rhagori ar dargedau ar draws ystod eang o sianeli a chynnyrch.
• Profiad a hanes llwyddiannus o reoli gwirfoddolwyr i ymgymryd â gweithgareddau codi arian.
• Rheolwr prosiect cryf gyda phrofiad o ddyfeisio a rheoli strategaethau marchnata a stiwardiaeth i gyflawni targedau.
• Profiad o ddefnyddio proses arloesi i nodi a gweithredu gweithgareddau newydd neu wella rhai sydd eisoes yn bodoli.
• Profiad o ddefnyddio rhaglenni TG priodol a lefel y rhaglenni sy’n gysylltiedig â’r rôl, gan gynnwys cronfeydd data, llwyfannau digidol a systemau ariannol.
• Gwybodaeth a dealltwriaeth ragorol o ddeddfwriaeth, egwyddorion ac arferion Codi Arian a gofynion rheoleiddio ar draws digwyddiadau cymunedol.
• Sgiliau cyflwyno rhagorol gan ddefnyddio amrywiaeth o arddulliau i ymgysylltu â phob agwedd ar y rôl.
• Sgiliau rheoli prosiect rhagorol, gan gynnwys rheoli nifer o brosiectau ar yr un pryd.
• Gallu cynllunio, blaenoriaethu a threfnu llwythi gwaith er mwyn cwrdd â therfynau amser.
• Sgiliau rhyngbersonol cadarn i feithrin perthnasoedd dilys ac effeithiol gyda chefnogwyr a sefydliadau lleol.
• Sgiliau cyfathrebu rhagorol, gan gynnwys y gallu i ddelio â phobl ar bob lefel dros y ffôn, wyneb yn wyneb ac ar bapur.
• Dylanwadwr cryf sy’n gallu annog cyfranogwyr i ragori ar y targedau codi arian.
•  Aelod dyfeisgar o’r tîm sy’n gallu cydweithio ar draws y sefydliad a gyda rhanddeiliaid mewnol ac allanol i ddarparu gweithgareddau codi arian rhagorol.
• Gallu dehongli a dadansoddi data yn ystod ac ar ôl ymgyrch er mwyn helpu i lywio strategaethau yn y dyfodol.
• Gwerthfawrogi amrywiaeth a thrin eraill â pharch, gan ddangos sensitifrwydd tuag at wahaniaethau, hyrwyddo ac annog amrywiaeth.
• Parodrwydd a’r gallu i deithio ar draws Gogledd Cymru a gweithio fin nos ac ar benwythnosau.

Dymunol

•  Lefel A, neu gymhwyster cyfatebol
• Cymhwyster Codi Arian perthnasol
• Profiad uniongyrchol neu anuniongyrchol o broblemau iechyd meddwl
• Brwdfrydedd dros werthoedd a gwaith Mind Conwy

Y dyddiad cau ar gyfer cyflwyno ceisiadau yw:

5pm, 13 Rhagfyr 2024

Dyddiad y Cyfweliadau:

15 a 16 Ionawr 2025 – Cynhelir y cyfweliadau wyneb yn wyneb yn Uned 5325, Parc Busnes Gogledd Cymru, Abergele, Conwy, LL22 8LJ

Y Broses Gwneud Cais

Rydyn ni eisiau gwneud ein rolau mor hygyrch ag y gallwn i’r ystod ehangaf bosibl o ymgeiswyr, felly mae’r sgyrsiau hyn yn rhoi cyfle i chi ofyn cwestiynau, i weld a yw eich sgiliau a’ch profiad yn addas, ac i gael gwybod mwy am y broses gwneud cais.

Trefnwch sgwrs dros y ffôn gyda ni cyn i chi wneud cais, a byddwn yn trafod y swydd gyda chi, a sut mae eich sgiliau a’ch profiad yn cyd-fynd â’r disgrifiad swydd a manyleb y person, a gallwn drafod sut mae llenwi’r ffurflen gais.

Ar ôl i chi gyflwyno eich ffurflen gais, byddwn yn cymharu eich cais â’r hyn rydyn ni’n chwilio amdano gan ddefnyddio’r manyleb person. Os byddwch yn addas, byddwn yn cysylltu â chi am gyfweliad.

Customer Journeys Transformation Lead
Type: Part-time (17.5 hours a week), fixed term contract until 30 April 2025 (maternity cover)
Location: Office-based in London with the flexibility to work remotely
Salary: £25,873 (FTE £51,747) per annum plus excellent benefits
Salary Band and Job Family: Band 3, Profession / Technical

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

The MS Society is undergoing a major transformation, investing in data, technology, services and engagement to better serve the MS community. Our goal is to create a more connected and inspiring experience that deepens relationships and boosts engagement, income and impact.

As Customer Journeys Transformation Lead, you will play a key role in this change, leading efforts to map and improve customer journeys across all touchpoints.

You will work with technical teams, subject matter experts, senior leaders and the community to design future journeys that enhance the customer experience and support our transformation goals. Using customer research and person-centred design, you will identify key moments, pain points, and areas for improvement.

Your focus will be on service journeys, volunteering, income generation and campaigning. You will also define a strategic approach to integrate these journeys across all areas.

Additionally, you’ll work closely with governance and business intelligence teams to make sure changes are planned and delivered effectively and impact is measured.

Closing date for applications: 9:00 on Tuesday 3 December 2024

Interested? 

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

Corporate Treasurer | UK Hybrid Working | 3 - 6 months | £800 - £950 per day (Inside IR35)

For a large, complex international organisation, we're recruiting an Interim Corporate Treasurer. Reporting to the Director of Finance, the Corporate Treasurer is a leadership role managing all aspects of treasury policy, processes, controls, analysis, and investment strategy. This role will also lead on cash management, financing and investment activities, internal controls, risk management and loss prevention. This is the primary treasury specialist in the organisation and will provide expert advice to support strategic objectives, whilst leading and motivating the Treasury Team.

Main Duties:

• Lead and motivate the Treasury Team, building capacity in the wider finance team
• Develop strategic partnerships with banks and other financial organisations to deliver Treasury policy, investment strategies and business objectives
• Identify opportunities to deliver better business models to impact on global ability to deliver statutory reporting obligations, operating models in-country, banking and repatriation of funds including liquidity analysis and management, cash forecasting and debt facilities
• Partner with Regional Finance Directors to optimise cash-flows, manage cash investments / liquidity including e-commerce and mobile banking, bonds, guarantees and bank KYC management.
• Develop treasury expertise and processes across the global finance teams
• Oversee all banking platforms and processes including the pan European zero balancing cash pool.
• Partner with global finance operations (Shared Services, Regional Finance Directors) to avoid trapped cash
• Manage foreign currency liquidity requirements
• Develop and recommend Treasury Management Policy and Controls and compliance and the implementation of Treasury strategy including foreign currency management
• Develop and lead long-term investment strategy

Person Specification:

• Fellow ACA, CIMA, ACCA or ACT with proven Head of Treasury or Principal Treasurer experience from a global, matrix structured organisation
• In-depth leadership experience with international treasury management
• Statutory legal entity reporting
• Assessment and management of financial risks including FX, and interest rates
• Investment management
• Reuters and dealing platforms, ISDA and loan documentation
• Excellent understanding of foreign exchange and money market
• Knowledge of the demands of treasury in business set-up and global growth

________

As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.

Digital Project Manager
Type: Full-time (35 hours a week), fixed term 6 months contract
Location: Office-based in London with the flexibility to work remotely
Salary: £43,342 per annum plus excellent benefits
Salary Band and Job Family: Band 3, Profession /Technical

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

We’re looking for a confident, skilled and personable Digital Project Manager to help us deliver our ambitious roadmap of digital projects.

You’ll lead on the production of digital, creative, UX, campaign and content-based projects. This’ll include everything from leading on the digital and content element of major campaigns and appeals, through to developing new digital and content-based tools to help people live well with MS.

Working within our combined digital and content team, you’ll thrive working with cross-organisational teams to deliver projects on time, to scope and within budget.

You’ll be super organised and used to capturing requirements, preparing, documenting and delivering projects and reporting on progress.

This is a fantastic opportunity to be part of a supportive and vibrant team, who are dedicated to making a difference for people with MS.

We’re keen for you to work where you're most effective and comfortable so we’re flexible about remote working and the pattern of how you work your hours.

Closing date for applications: 9:00 on Monday 2 December 2024

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

Facilities Coordinator

Are you passionate about creating welcoming, safe, and supportive spaces? Family Futures is seeking a proactive and detail-oriented Facilities Coordinator to help maintain our nurturing, therapeutic environment. As a key part of our team, you'll bring a friendly, can-do attitude, excellent organisational skills, and the flexibility to manage a diverse and busy workload. You will report to the Office Manager and together you'll play an essential role in ensuring our centre runs smoothly. If you’re a people-person with a love for helping others and keeping things running seamlessly, we’d love to hear from you!

At Family Futures our staff are all different as each staff member brings different lived experiences, unique ways of thinking and ideas to the team to provide an excellent service. This is one of our greatest strengths and enhances our agency’s culture. Family Futures actively encourages applications from qualified Black, Asian and minority ethnic groups as they are currently under-represented at our organisation.

We offer excellent staff development opportunities and a highly nurturing environment. We are an equal opportunities employer and committed to creating an inclusive and diverse workforce. We encourage applications from suitably qualified applicants regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Family Futures is a menopause friendly employer.

Family Futures is committed to safeguarding and promoting the welfare of children and expects all staff to share this commitment. The organisation follows safer recruitment practices to protect children and adults at risk of harm, and will require the successful applicant to undertake a standard DBS disclosure.

In 2017, we pioneered the UK's first interest-free loan programme specifically designed for refugees, offering a dignified and independent pathway to integration. This programme supports individuals by funding essential costs such as UK training, licensing, exams, certifications, housing, and family reunification. Our mission is to empower people to rebuild their lives and thrive in a safe environment.

Since 2017 we've lent over £2.5million with a repayment rate of over 98%. 

Now we're on a mission to scale our impactful loan programme, and we're looking for an exceptional Financial Administrator to be part of our journey.

• Are you detail-oriented and passionate about numbers?
• Do you love helping people and making a difference?
• Enjoy picking up the phone and talking to people?
• Want to work remotely in a small, dynamic team with a big impact?

About the Role:
As our Finance Administrator, you'll play a key role in managing loan applications and ensuring smooth financial processes. This full or part-time, flexible position allows for remote work, with very occasional meetings in London.

Key Responsibilities:

• Overseeing the full loan lifecycle, from initial application to repayment.
• Maintaining accurate records in our CRM and lending software.
• Providing clear communication and support to clients throughout the loan process.
• Collaborating across the team and with our partners, Moneyline, to ensure a seamless client journey.
• Keeping databases up to date and ensuring all documentation is organised.

What We're Looking For:

• Significant administration experience, ideally in finance or loan administration.
• Exceptional attention to detail, strong numeracy, and excellent communication skills.
• Proficiency in Microsoft Office; experience with Salesforce and HES programs is a plus.
• Self-motivated, highly organised, and capable of managing multiple tasks independently.

Why Join RefuAid?
Work in a supportive, inclusive environment where your efforts will have a tangible impact on the lives of refugees. We offer a flexible working schedule and the opportunity to contribute meaningfully to a cause you can be proud of.

Position: Digital Services Product Manager
Type: Full-time (35 hours a week), permanent
Location: Office-based in London with the flexibility to work remotely
Salary: £43,342* per annum plus excellent benefits 
Salary Band and Job Family: Band 3, Profession / Technical

*You will start at our entry point salary of £43,342 per annum, increasing to £46,051 after 6 months service and satisfactory performance and to £48,760 after a further 6 months.

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.  

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus. 

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award-winning support and information. 

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.  

About this job 

We’re looking for a passionate and dedicated product manager to lead the strategic development of our digital services products. 

Our digital services provide support and information to thousands of people living with multiple sclerosis (MS). You’ll be joining us at an exciting stage of our digital programme as we transform the way we engage with people affected by MS. 

You’ll play a pivotal role in driving evolution and improvement. This will include working with our existing products including our forum, webchat, symptom management tools and logged-in area of our website.

But you’ll also be leading efforts to conceptualise, design, build and implement new digital products that cater to the ever-evolving needs of our community.

We’re looking for the successful candidate to have proven experience in areas such as:

• Using a clearly defined digital project management methodology.

• Developing and executing product strategies and roadmaps.

• Overseeing the product development lifecycle. 

• Maintaining the highest quality, compliance and accessibility standards. 

• Collaborative working with cross-organisational stakeholders 

You’ll have meticulous planning skills, be results and delivery focussed and bring a creative energy that nurtures innovation in those around you. 

This is a fantastic opportunity to be part of a supportive and vibrant team who are dedicated to making a difference for people with MS.

Closing date for applications: 9:00 on Monday 9 December 2024

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

Do you love helping people and helping a great charity at the same time?  Are you friendly, clear and compassionate when speaking to our supporters on the phone or in person?  Do you have strong computer skills and a keen attention to detail?

At Birmingham Women’s and Children’s Hospital Charity, we believe there’s always more we can do for our sick kids and women. It’s our mission to raise the vital funds needed to make a real difference to all who use our hospitals and to make our hospital feel just like home. 

We’re looking for a friendly, hard-working, compassionate individual to join our fast-paced team. You will have strong communication skills, with a friendly demeanour and a positive, ‘can do’ attitude.  Sound computer skills are also essential for success.  Our Supporter Services Team is the first port of call for many of our supporters and we hope each interaction is the beginning of a lasting relationship in support of our charity. 

To be successful in this role you will: 

• Have previous experience in a customer services/administrative role

• Be friendly, compassionate and self-motivated 

• Possess a natural ability to engage with people on the phone or in person, and encourage trust and enthusiasm at the start of a supporter’s journey with the charity 

• Be able to work at a computer for significant periods of time, as well as acting as an effective and engaged team-player. 

• Have excellent computer skills – touch-type desirable, confident using a database, ensuring data input is clean and efficient.

• Regular monitoring of a busy team inbox and responding to or forwarding on emails in a prompt and helpful manner, within agreed timescales 

• Have responsibility for the recording of donations and other financial data onto the database and handwritten ledger – ensuring accuracy at all times 

• To ensure timely and efficient thanking of our supporters 

What we offer:

The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. 

• Flexible working and the opportunity to WFH one day per week to support work-life balance
• Generous annual leave entitlement with additional leave for long service 
• Enhanced sick pay
• Free flu jabs
• Charity events throughout the year
• Employer enhanced auto-enrolment pension scheme with 8% employer contribution
• Ongoing commitment to training and professional development

The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. 

Successful candidates will have access to vulnerable beneficiaries and will therefore require an Enhanced Disclosure from the Disclosure and Barring Service (DBS). 

If you think you have the qualities we are looking for and the desire to contribute, please download the Job Description and Person Specification and then send us a CV and covering letter explaining how you meet the criteria for the role and making clear why you would like to be considered for it. 

The closing date for return of applications is Thursday 5th December 2024. Interviews will be held in Birmingham on Thursday 12th December 2024.