Charity Operations Manager Jobs

About the role
This is an inspiring role for someone who wants to contribute to our success by providing strategic leadership and direction to the fundraising and communications functions supporting the Dementia Adventure business plan and charitable mission and objectives.

Managing a team of five across fundraising, communications, special projects and data management, the successful applicant will lead the development of partnerships and campaigns to raise funds for Dementia Adventure’s unique work to support people with dementia and their carers to have a more active and fulfilled life by getting outdoors and experiencing the benefits of nature. 

You will provide strategic leadership and direction for income generation through various fundraising disciplines and joint fundraising partnerships, ensuring the charity's diversification of funding and financial sustainability. Funding sources include major grantmakers, trusts and foundations, corporate partnerships, challenge events, and an individual giving campaign.

Hand in hand with leading fundraising, you will oversee the Communications team, supporting, developing and monitoring the communications strategy, associated budget, resources, systems, processes and operations. This will involve overseeing and directing a communications plan promoting the work of Dementia Adventure to a broad range of audiences through various channels and campaigns, along with increasing online and social media presence.

About you
We are looking for someone to join the charity’s Senior Leadership Team who will bring experience from their past successes and provide inspirational strategic leadership and direction to the fundraising and communications functions in support of the Dementia Adventure business plan, charitable mission and objectives. The successful applicant will have a strong, successful track record of fundraising and/or other forms of income generation in the charity sector, including management, with proven experience in meeting financial and non-financial targets. You should be able to build and maintain relationships with key stakeholders, including trusts and grant givers, corporates, major donors and other individuals. In addition, you should have strong knowledge of marketing and communication principles and practice, digital marketing, and social media, and be confident in engaging audiences sensitively with real-life stories to demonstrate impact and create a compelling case for support.

Dementia Adventure is an evidence-led, multi-award national charity helping people living with dementia and their carers to enjoy the outdoors, connect with nature, and retain a sense of adventure. We look at what people can do, not what they can’t. Through supported holidays, learning, and tailored support, we promote well-being, inclusion, and resilience through fostering meaningful connections and renewed possibilities.

The role is multi-faceted and fast paced and we’re looking for someone with extensive project manager experience, an interest in and knowledge of social care policy and advocacy,  and the ability to juggle priorities. The role is home based and the job holder is required to represent the Charity at external meetings as required. You need to live within easy reach of London to avoid incurring large travel costs. This is a varied role which will bring with it opportunities for you to continue to develop your skills, increase your knowledge and network and to work with a passionate and committed small team in a charity which has a focus of supporting care workers. The role is home based and there will be some travel to London for meetings. 

• You'll be managing our innovative flagship project, liaising with funders and working with care workers and stakeholders on this high visibility exciting work which has a focus on advocacy and policy.
• As line manager to one direct report, you'd provide supervisory and other support to your team member.
• You would author think and opinion pieces, write press releases and produce articles relating to our projects and advocacy work
• You would represent the CEO and the Charity at external meetings as required
• You'd be responsible for managing spend against budgets, processing payroll and other expenditure using our banking system 
• You'd look for funding from trusts and foundations to help us continue our work and would work collaboratively with your colleagues

What's in it for you?

· Home working most of the time apart from when travelling to meetings and events

· 25 days annual leave

· Working from home allowance

· Mental Health and Wellbeing Employee Assistance Programme

· Flexible working patterns available

· Friendly, supportive and inclusive team culture

Please read the job description/person spec before applying. 

The Head of Operations is a new role within SHM Foundation. The successful candidate will work closely with the leadership team to design and implement operational processes. This role has been created to

• Manage the allocation of funding budgets
• Create reports and analysis on project finances and delivery
• Provide thought partnership on strategy

This is a unique and fulfilling opportunity to shape the direction of our charity, collaborating closely with our passionate staff, volunteers and Board of Trustees.

Core Responsibilities

• Take responsibility for the operational management of SHMF ensuring that the staff and financial resources are deployed effectively in line with budgets and funding requirements
• Report to and support the leadership team in ensuring the effective strategic management, development and future funding
• Manage funding applications
• Overseeing certain administrative elements of board meetings including but not limited to collating and disseminating papers, producing relevant reports and papers, taking minutes, action tracking 
• Supporting the creation of annual funder reports
• Supervising, coaching, mentoring or line management as required, depending on the needs of SHM

Additional Activities

• Knowledge of industry regulations and standards, and the ability to develop and implement strategic plans

Relevant Skills

• Strong leadership and team management skills
• Excellent interpersonal and communication skills
• Excellent planning and organisational skills
• High level of attention to detail
• Positive attitude to problem solving
• The ability to analyse and interpret financial information
• A passion for being part of a team driving for positive social change globally

Qualifications & Experience

Required: Bachelor’s degree and excellent academic record; fluency in English

Preferred: at least 5 years’ experience in working in business operations including 2 years in a leadership role

Desirable, but not required: Recent experience in a similar role or field and working internationally

Leukaemia UK – Our Charity

Leukaemia UK is growing! We are expanding our team to achieve a step-change in income, profile and impact in 2025 and beyond.

We are a ‘small but mighty’ charity with one big ambition: to stop leukaemia devastating lives. Over the next 10 years we want to help save and improve the lives of more people with leukaemia through finding and funding life-changing research.

Despite progress in recent decades, someone in the UK is diagnosed with a blood cancer every 16 minutes and survival rates are among some of the worst of any cancer.  And the physical and psychological impact can be lifelong. 

Our current strategy outlines our plan to increase our investment into ground-breaking world class research and policy development focused on improving access to kinder, more effective diagnosis, treatment and care for leukaemia and other blood cancers. To do this, we are embarking on a period of significant growth, investing strategically to grow our income, profile, influence, and engagement and impact.

As we begin the fourth year of this ambitious 5-year strategy, we are seeking a passionate and knowledgeable CRM Manager to help maximise the potential of the CRM in stewarding supporters and logging and providing insights into fundraising income.

Team

We are a close-knit team, who are all passionate about Leukaemia UK and putting those affected by the disease at the heart of everything we do.  We are all focused on “keeping it real” with pragmatic, practical solutions, as well as ensuring that our charity gets the funding it needs to continue to help those diagnosed with leukaemia and other blood cancers.

From us you can expect fun and creativity, as well as great challenge and support. We may not be about the corporate life here, but we are all about delivering exceptional expertise and making a real change to people’s lives.

Leukaemia UK and You 

We are looking for a self starter who enjoys working across teams to provide solutions - there is a real opportunity here to take our fundraising CRM to the next level. You will embody our values of being curious, collaborative and bold! This role requires creativity and people skills, as well as the technical knowledge to deliver effective solutions. If you are not Salesforce Certified, we will support the successful applicant to achieve at least Salesforce Certified Administrator within the first year.

As CRM Manager you will be responsible for the integrity of the Salesforce database, ensuring data is imported and held effectively and can be used to steward supporters and stakeholders and provide insight to make important business decisions.

The role will entail some development work as well as routine tasks and the maintenance of a manual of standard operating procedures. This is an exciting opportunity to reconfigure the Leukaemia UK’s Saleforce operation to meet the needs of our varying internal stakeholders. Although this role sits within the Public Fundraising team, you will work with teams across Leukaemia UK, ensuring that we have a 360-degree view of stakeholder relationships, You will also be the direct contact with our external Salesforce consultants, who work pro-bono to support our mission to stop leukaemia devastating lives.

Skills and Experience

• At least two years Salesforce administration experience, including development work
• Experience of the not-for profit sector and fundraising CRMs
• Self-starter with the ability to self-learn and quickly master new technology
• Excellent MS Excel skills
• Confident with data manipulation and analysis
• Excellent project management skills and a positive attitude
• Confident, independent worker
• Ability to meet deadlines and prioritise simultaneous requests
• Creative and analytical thinker with strong problem-solving skills
• Effective communicator verbally and in writing, able to explain complex topics in simple language

Role specifics  

• Hours – 22.5 per week, worked over 3,4 or 5 days per week.
• 0.6 FTE (full time hours are 37.5)
• Location: We embrace hybrid working and staff are required to be in the office minimum of 2 days per month but regular office working is welcomed and we aim as a team is to work together in the office together if and when possible.
• Salary range £40,000 - £48,000 (pro rata for part time hours) depending on experience
• We are proud of our benefits – see a summary on our website under Work with Us

Applications

If you feel you have the passion for our work and the right mix of skills, energy, and flair to embrace this broad and challenging role and enable our strategy to fly, then we would love you to apply. Please also see the full job description attached to the advert. To minimise unconscious bias, we use anonymous recruitment and are unable to consider direct applications. Please apply via the CharityJob website with your CV and covering letter by midnight Sunday 2nd February 2025.

• First interviews will be held in our London office on Monday 10th February 2025
• Second interviews will be held in our London office in w/c 17th February 2025
• Our address is 26 Great Queen St, London WC2B 5BL 

I look forward to hearing from you! 

Sarah Weber

Head of Public Fundraising

About Lord’s Taverners

The Lord’s Taverners exist to positively impact the lives of young people facing the challenges of inequality. We work to provide inclusive and impactful cricket programmes, empowering young people with disabilities and from disadvantaged communities to develop the knowledge, skills, capabilities and confidence required to overcome the challenges of inequality, raise their aspirations and reach their potential. 

Lord's Taverners are an evolving and transforming Charity with a heritage of 75 years, with an ambition to impact the lives of more young people than ever before. 

Lord’s Taveners is committed to equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. Our workforce should be truly representative of all sections of society and the communities we serve.

Each employee should feel respected and able to give their best.

Our values: We Include, We Inspire and We Empower drive everything we do. 

About the Role

We are seeking an experienced and detail focused individual to join Lord's Taverners as our Governance Manager. They will ensure that Lord’s Taverners governance is robust and efficient abiding to the charity code of governance, leading organisational compliance and ensuring that good governance supports quality decision making using legal and best practice frameworks.

Benefits

- 25 days annual leave + Bank Holidays 

- Five additional holiday days between Christmas and New Year 

- Pension contribution of 6% 

- Group income protection (long-term incapacity pay) 

- Critical illness 

- Life assurance (death in service) 

- Health Cash Plan 

- Enhanced maternity and paternity leave pay 

- Employee Assistance Programme (Health Assured) 

- Two volunteering days 

- Birthday day off 

- Season ticket loan 

- Flexible working 

- Wellbeing plan 

Hybrid Expectations

This role is based out of HQ (London based) in a co-working space with other charity organisations. There is a minimum requirement to attend at least 2 days per week.

First Stage Interview

Wednesday 12th February

Second Stage Interview

Friday 21st February

Homeless Health Link Manager (Full-Time, Fixed-term to March 2026)
Twickenham, Greater London
37.5 Hours per week

About Us

We are SPEAR, a charity dedicated to helping homeless people in South and West London find secure accommodation and work towards a positive future. For 30 years, we’ve worked tirelessly to support homeless people to recover from their personal issues and break down the barriers that they face. We recognise that homelessness is much more than just a housing issue, so we provide a range of accommodation and support services to help people reach their full potential.

We’re now looking for a Homeless Health Link Manager to join our team on a full-time, fixed-term contract to March 2026.

The Benefits

– Salary of £39,287 per annum
– 34 days’ holiday (inclusive of bank holidays) increasing with length of service
– Pension scheme
– Access to a free Employee Assistance Programme
– A range of benefits including cycle to work scheme and staff wellbeing sessions
– Refer a friend bonus scheme

This is a superb opportunity for an individual with drive, focus and a desire to work with our outstanding charity to help us to combat homelessness.

You’ll discover a passionate, supportive environment where the entire team is working toward the same goals and is dedicated to making positive change and producing great results.

The Role

This role will be responsible for delivering high-quality services offered by the Homeless Health Link Service, focusing on engaging homeless clients, including rough sleepers, in a range of primary care, mental health, and substance misuse services. This post is required to undertake high-quality case work and assessments of individuals with complex needs, including challenging mental and physical health needs.

The role will be responsible for processing referrals into the service from a range of sources across the boroughs and act as an entry point into the service and work closely and proactively with local authorities, statutory and non statutory Health and housing services to improve pathways for homeless clients accessing physical and mental health services.

This role will be responsible for the strategic promotion of the services across the boroughs, engaging with a range of supported housing and homelessness service providers to source referrals into the services. The role will also be responsible for the liaison and communication of case management across any providers engaged with the service.

This service is for single homeless people who have slept rough or at risk of sleeping rough across SPEAR’s boroughs of operation.

About Smile Train

Smile Train is changing the world one smile at a time. Our goal is to transform every person's life impacted by a cleft lip or palate. We train and support doctors and medical professionals to provide our beneficiaries with free, lifechanging comprehensive cleft treatment. Our sustainable model has allowed us to reach 1.5 million children in 90+ countries and we’re just starting. We are truly changing the world one smile at a time.

Smile Train is looking for exceptional people to join a worldwide team of dedicated, passionate professionals. Our team is creative and highly motivated individuals working to make a positive impact. Join us!

Reports To

UK Fundraising Director

Summary

We are looking for a highly skilled Philanthropy Manager with demonstrated experience, preferably within the charity sector or comparable commercial environment. The role will involve primarily working from home and must be situated in or near London to attend regular in person meetings with key staff.

Key responsibilities

Maintain a portfolio of 50 – 70 major donors and prospects by creating and implementing strategies for the cultivation, solicitation, and stewardship of donors with the capacity to make 5 and low 6-figure annual gifts (bigger gifts would fall to the Vice President, International Development and UK Fundraising Director)
Conduct 75 to 100 meetings with donors and prospects annually through one-on-one meetings, site visits, and other types of meaningful contact.
Provide recommendations and assist in executing effective strategies to practice moves management and increase fundraising results.
Write and create customised proposals and presentations for major donors.
In coordination with the UK Fundraising Director, assist with developing projects that will enhance the major giving operations of the Development Department and support them by developing strategy briefs and leading preparation meetings.
Help produce cultivation and stewardship programs for prospects and major donors.
Organise at least two major donor events each year.
Organising research on major donors as well as conducting supplemental research.
Ensure all key administrative tasks for the philanthropy programme are taken care of.
Other duties as are appropriate for this role.

Travel

There is limited but regular travel into London for regular team meetings as well as travel as needed around the UK for meetings with major donors.

Required Education and Experience

5+ years of relevant experience with exposure to major gift donor cultivation, solicitation and stewardship processes preferred.
A proven history of generating income in the £100,000’s and securing gifts of £25,000 or more.
Demonstrated success in developing substantive donor relationships and in supporting senior management, program staff, to execute donor and engagement strategies.
Excellent verbal and written communications skills and strong interpersonal skills with the ability to interact with both management and donors.
Extremely detail-oriented with strong organisational and time management skills.
Able to take ownership of a process and to use problem solving skills to resolve issues.
Able to make sound decisions based on analysis, experience and judgment.
Able to function both independently and as part of a global team.
Familiar with the MS Office and donor management systems. Knowledge of Salesforce preferred.
Bachelor’s degree or equivalent, although an equivalent combination of education and experience may be accepted as a satisfactory substitute for this required level of education.

Application Information

Smile Train is an equal opportunity employer, committed to inclusive hiring and dedicated to diversity in our work and staff. We strongly encourage candidates from all groups and communities to apply. To apply, please complete the application online. Include your CV, [a writing sample-an existing example of your writing; no need to create something new], and a cover letter that describes why you believe you would be a good fit for Smile Train and this role. We encourage interested applicants to apply as soon as possible

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, obligations, and activities may change, or new ones may be assigned at any time, with or without notice.

Salary Range: £50,775 per annum

Start Date: As soon as possible

Duration of Contract: Permanent

Location: Fauna & Flora, Cambridge.

Current policy offers partial remote working with the UK

Founded in 1903, Fauna & Flora International (FFI) is the world’s longest established international conservation organisation. Our vision is to create a sustainable future for the planet where biodiversity is conserved by the people living closest to it. We aim to do this through the conservation of threatened species and ecosystems worldwide, choosing solutions that are sustainable, based on sound science and take account of human needs. We have become a trusted entity in the world of conservation. Today FFI is active in over 40 countries.

Fauna & Flora are in the process of implementing Salesforce with the Non-Profit Success Pack, which will revolutionise our fundraising operations. As we now enter the crucial period of embedding and optimisation, we seek a Salesforce expert and product champion to ensure Salesforce has a transformative impact across the organisation.

The Database Manager will manage the entire Salesforce environment, including Marketing Cloud which is pivotal to our marketing output. They will be the first point of contact for all staff requiring Salesforce support and training. They will field support requests, fix problems, document CRM processes and procedures and provide expert advice to staff on how to get the best from Salesforce.

They will oversee the final stages of go-live, ensuring Salesforce is built and tested to agreed specifications. Once Salesforce is operational, they will work with internal stakeholders and external partners to explore the reach of Salesforce beyond the fundraising directorate – to expand its capabilities across other key areas of the business and develop a roadmap for Salesforce’s expansion.

You will be an experienced database manager, with a proven track record of implementing, configuring and maintaining CRM databases. You will be proficient using Salesforce, and have had experience in configuring Salesforce, deploying new apps and implementing a new CRM. Ideally, you will have experience of fundraising and will understand the importance of a charity’s supporters, as well as understanding the concepts of donor journeys, lifecycles and donor development.

You will be able to analyse complicated datasets and provide detailed insights and reports from within Salesforce that will inform our fundraising strategy.

In return we offer the opportunity to for a ground-breaking and collaborative organisation at the forefront of global conservation with generous contribution, attractive annual leave allowance, life insurance and salary exchange schemes.

Our offices are located in The David Attenborough Building in central Cambridge, just a few minutes’ walk from glorious historic buildings and museums, the picturesque River Cam, the central market and shopping centre, and a host of cafés and restaurants.

The closing date for applications is 9 February 2025. Interviews are likely to take place during the week commencing 17 February 2025.

The Bath Centre for Psychotherapy and Counselling offers you:

• A supportive and friendly working environment
• Flexible and hybrid working arrangements
• An excellent starting salary and a generous contribution-based pension scheme with The People’s Pension (5% Employer and 3% Employee contributions).
• 25 days of annual leave, plus bank holidays
• A beautiful historic building in central Bath close to all transport links

We are looking for a motivated finance professional who:

• Has formal accountancy qualifications and appropriate post-qualifying experience
• Wishes to work in the not-for-profit sector and has a commitment to the charitable aims of BCPC.

We are proud that the work of BCPC’s counselling and psychotherapy trainees and graduates has supported many thousands of clients in our community over the past 40 years. If you would like to be a central part of the team ensuring the long-term financial health, stability and direction of BCPC then please contact us today!

We are committed to developing an inclusive and diverse organisation, in which everyone feels supported, valued, and able to be their full selves. People of colour, disabled people and people from marginalised racial groups are currently underrepresented in the counselling and psychotherapy professions and allied organisations. If you identify as a person of colour and/or disabled and/or from a racially marginalised group, we are particularly interested in receiving your application.

Community fundraising is at the heart of Lingen Davies, and we are very fortunate to have a strong tradition of support across our region. Our Community Fundraising Manager will work closely with colleagues across the charity to drive and grow our community fundraising even further, ensuring excellent supporter care and stewardship, and building long term relationships for the charity. Attending a range of community events and networking opportunities to act as the face of the charity, including delivery of presentations, and to raise our profile across the region. You will also form part of the team delivering our major fundraising and engagement events each year.

You will be responsible for maintaining and growing relationships with our community supporters, with a specific focus on supporting our highly effective fundraising committees. These are already established in Shrewsbury and in Montgomeryshire, and we are looking to set up more committees across the region. You will manage a small team of Community Fundraising staff and ensure they have what they need to offer the best possible support to people in our community who wish to support us. There will be a specific remit for this role, initially to build support for Lingen Davies in Telford and Wrekin.

Working to agreed budgets, you will help us to reach ambitious fundraising targets to ensure that we can provide the best possible support for people living with cancer in Shropshire, Telford and Wrekin, and Mid Wales.

You will work with colleagues to develop the use of our CRM system and apply data analysis to support delivery of the role, and to develop future plans and direction. You will be self-managing, motivated, have excellent interpersonal skills and be computer savvy!

We are entering an exciting new phase of growth and development, and this role has grow with us. If you would lke to be part of a team making a real difference to lives in our community, we'd love to hear from you.

A fantastic charity providing services to unpaid carers are looking for a Senior Service Manager, based in Surrey.

Location: Leatherhead in Surrey, with some working from home and within the community across Surrey

Salary: Circa £32,000

As Senior Service Manager, you will direct the strategic requirement, operational care standard and continuous improvement of services to the charity’s clients, the unpaid carers, across Surrey.

Key responsibilities include:

• Managing the Service Managers – ensuring operational excellence and compliancy within your allocated sector
• Collaborating with the other Senior Service Managers to execute strategic visions at the direction of the Head of Care Operations & Registered Manager
• Continuously aspiring to revolutionising the care and support provided to clients
• Providing expert leadership around Safeguarding Concerns and being a role model for
• other members of the operations management team
• Monitoring service provision - ensuring gaps and under contract hours are resolved and resources are being maximised with regards to impact on overall delivery of hours.
• Co-producing and implementing strategic plans for the delivery of care services for unpaid carers in alignment with the business plan.

The successful candidate will have a Care Certificate and knowledge of CQC regulations and Health Care Act and an ideally an NVQ Level 3 or 5 in Health and Social Care (or the willingness to commence in this qualification with 3 months).Previous line management experience, ideally in a care setting, including rostering and completing observations and supervisions is key, as is a good level of IT literacy, including proficiency in Microsoft Office software (Word/Excel) and the ability to learn to use other digital platforms and software. Crucially you must have the ability to demonstrate dignity and respect for adults and children with care and support needs and have a thorough understanding of the needs of unpaid carers.

CVs are being reviewed on a rolling basis, so if this sounds like you, then please do get in touch for more information ASAP!

Please note, only successful candidates will be contacted with further information.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

The General Manager, company secretary will work in conjunction with the Danaher Animal Care centre on the promotion of, and securing of, the reputation and ongoing success of Danaher as a respected Essex based Animal Charity. They will take the lead on governance, business and strategic planning whilst the Animal Centre manager manages the expert knowledge and operational elements of animal welfare, rehoming and public facing events.

Accountable to the Chairman and responsible to the Board of Trustees, the General Manager, company secretary has three key areas of responsibility:

· Governance:  administration of HR, Finance, IT, Health and safety systems and processes. Preparation of Board meetings agendas and recording of Board and AGM minutes and their distribution. Ensuring legislation and legalities of charity status are maintained including the filing of accounts and statutory returns.

· Operational: Accountable for the retail business portfolio of Danaher Animal centre Charity, and the finance and accounting functions of Danaher.

· Strategic: Development of a business plan for Danaher, maximising charitable grant opportunities, gift aid and legacies to secure a future in the charity sector for the Danaher Brand affiliated to the RSPCA. Alongside the Danaher Animal Centre General Manager and other senior key staff members, provide Senior leadership out of hours at weekends on a rota basis.

Alongside the Danaher Animal Centre General Manager and other senior key staff members, the General Manager, company secretary will participate in a rota to provide Senior leadership out of hours at weekends on a rota basis.

You will develop 5-6-figure applications to trust, Lottery and statutory funders and to build robust cases for support and compelling proposition documents for the wider Philanthropy and Partnerships Team to use in approaching corporate and major philanthropic funders.

Working closely with both fundraisers and delivery leads across the charity, you will identify appealing funding opportunities aligned with Diabetes UK’s strategic priorities, and make sure the team have what they need to showcase these confidently to high-value supporters. You will also use cross-charity relationships to manage a portfolio of committed trust and statutory/Lottery grants.

You will be a highly skilled trust and/or statutory funder with experience of securing five- and six-figure grants and managing externally funded projects. You will have the versatility to use these skills to help meet the requirements of high-value corporate and philanthropic donors. You will enjoy building relationships across the charity and using your superb communication and writing skills to translate often complex projects into compelling propositions. This exciting and challenging role would also suit someone with excellent organisational and time management skills.

Retail Support Manager

Richmond, Northallerton and Pickering with regular travel across the Yorkshire region

We are committed to paying the Real Living Wage.

About Us

Yorkshire is one of the regions hardest hit by cancer. Together, we can change this.

Yorkshire Cancer Research is a charity dedicated to funding research so that you and those you love live longer healthier lives, free of cancer.

Thanks to supporters, the charity funds vital cancer research and pioneers innovative new services for people with cancer. These life-giving medical breakthroughs are helping more people survive cancer – in Yorkshire, and beyond.

As an inclusive employer, our aim is to ensure our workforce reflects the rich diversity of our region. We believe a diverse workforce is vital to us taking action to prevent, diagnose and treat cancer more effectively in Yorkshire. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships.

The Benefits

We offer all employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives, offices within walking distance of Hornbeam Park train station, free onsite parking and a whole lot more.

We’ve got a strong set of values that inform everything we do and we’re looking for people who are aligned with these. As our Retail Support Manager, you will put people in Yorkshire at the heart of everything you do, unite with colleagues and other organisations in this cause, and dare to think big and bold to make positive solutions happen.

The Role

As our Retail Support Manager, you will provide management cover at retail locations as required by the charity. Supporting the Retail Area Manager, you will manage the day-to-day operation of the shop that you are covering, including managing a team of volunteers, ensuring accurate accounting and handling of assets, delivering high standards of customer service, and adhering to all charity policies and procedures. You will lead by example and ensure that volunteers, supporters, donors, and customers understand how their contributions are making a difference to the lives of people in Yorkshire and beyond.

Specifically, you will:

• Provide management cover at Retail locations as required by the charity currently including but not limited to Richmond, Northallerton and Pickering Shops. This may also expand to include additional locations as the charity’s number of shops grows however depending on the role holder’s geographic location, we can agree which areas will be covered.
• Lead a team of volunteers to deliver an outstanding customer experience.
• Deliver any volunteer training required and make every effort to create a welcoming and happy environment.
• Responsible for volunteer training and engagement, ensuring the volunteer management system is actively kept up to date in the absence of the Shop Manager.
• Ensure there is management cover and sufficient volunteers to operate all trading hours.
• Ensure accurate accounting and handling of assets (items donated and money received).
• Responsible for ensuring accurate record keeping of items donated and the amount paid for each item for Gift Aid tax reclaim purposes at each location.
• Prepare and complete all shop administration including cash handling and banking functions to the highest standard, accurately and on time, always adhering to charity policy and procedures at each location.
• Create a welcoming professional atmosphere and deliver high standards of customer service for all customers and supporters

About You

To be considered for this role, you will need:

• To be ideally educated to A Level or equivalent.
• To have experience of managing people/volunteers including recruitment and development.
• To have experience of meeting and exceeding targets within a retail environment
• To be highly organised with good time management skills.
• To be able to prioritise workload and meet deadlines.
• To have excellent communication and interpersonal skills.
• To be able to motivate self and others.
• To have demonstrably strong planning, guiding and motivation skills to successfully achieve targeted income are desirable.
• To have a full UK driving licence, access to own vehicle and ability and willingness to travel across Yorkshire.
• A willingness and ability to safely lone work.
• To be willing to complete our pre-employment checks (to be undertaken once the role is offered and accepted) which include:
•  A check on your employment history, by seeking 2 references
• A check on your eligibility to work in the UK as per the Immigration, Asylum and Nationality Act 2006
• A DBS check at enhanced level.

Please note, this role is not eligible for a visa sponsorship.

Application

Before applying, please visit our Careers Page to view the full role profile and find out more about working for Yorkshire Cancer Research.

To apply please submit a CV and cover letter outlining your suitability for the role to Claire Wooldridge, Head of People, before 10 February 2025. Please read our privacy notice before applying.

Yorkshire Cancer Research is a responsible and flexible employer.  We welcome any discussion for flexible working at the interview/offer stage where we will consider an individual’s circumstances against the needs of the charity.

We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application, please contact us via our website.