Charity Of The Year Events Project Manager Jobs

Location: Hybrid: Turn2us London Hub (Farringdon) & homeworking

Turn2us is a national charity tackling poverty and the structural causes of financial insecurity. We work with co-producers and partners to provide people in financial crisis with the means and agency to get back on their feet, build resilience, move forward with their lives and thrive.

As an equal opportunities employer, we are committed to equity, inclusion and diversity and the value people from different backgrounds bring to a team. If, like us, you believe everyone has the right to have enough to live on, and you are ambitious about eradicating poverty, join us and build your career with a charity dedicated to ensuring dignity and equity for all.

The Impact and Learning Officer plays a key role in ensuring we deliver high quality monitoring and evaluation to support learning across Turn2us. Using a range of research methods you will perform evaluations to gain feedback from people who engage with our services to understand whether we are meeting their needs. Collaborating across the organisation, you will work with teams who deliver our services to continuously improve the work we do.

The ideal person for this role will have knowledge and/or experience of qualitative and quantitative research methods. You will have strong communication skills and be able to collaborate with a range of people. A commitment to equity, diversity and inclusion and applying this in your work is also essential to this role.

We offer flexible working patterns, both in terms of hours and remote working. Please note that all employees are required to work from the office a minimum of 4 days a month.

Some roles may be required to be in the office more often than others and this will be agreed with the hiring manager upon starting at Turn2us.

Please note that all job offers are subject to 2 – 3 satisfactory references and a disclosure satisfactory to Turn2us from the Disclosure & Barring Service (DBS).

Closing date: 15/01/2025, 23:59pm

Interview date: week beginning 03/02/2025

About the opportunity: 

 The Operations Officer is integral to the smooth functioning of Action Tutoring’s daily operations, providing essential logistical and administrative support while serving as the initial point of contact for external stakeholders. The Operations Officer plays a key role within the Operations team by managing inquiries received via the Action Tutoring phone line and inbox and supporting the broader organisation by overseeing logistical arrangements with the Operations Manager. This includes travel and accommodation logistics, diary management, event support, resource management and office space coordination. The role involves collaborating with others, including working closely with IT service providers to ensure seamless service delivery and with the HR team to complete administrative processes for new starters and leavers. Comprehensive induction and training will be provided. Action Tutoring is committed to providing development opportunities for its staff and, as a growing charity, there are plenty of opportunities to take on new areas of responsibility.

Key information: 

Reports to: Operations Manager

Salary: £25,235 per annum plus London Weighting of £2,271 per annum (if applicable) 

Contract and hours: Permanent, full-time. We offer flexible hours with 9.30-4 as core hours. A full working week is 37.5 hours. 

Closing date: Wednesday 8th January 2025

Interviews: Thursday 16th January 2025 

Start date Ideally February 2025. but we’re happy to wait for the right person.

Place of work: This role is based in London and requires attendance at the office every Monday for a mandatory office day, as well as typically one additional day each week for office-based activities. Our London o

Application process:

Please submit a completed application form via our website.

In the form you will be asked to reflect on the statements below:

1. Can you provide an example of how you have successfully organised a logistical task that required attention to detail. What steps did you take to ensure accuracy, and what was the outcome? 

2. Please share your experience of using your verbal and written communication skills to handle enquiries from different stakeholders. How did you ensure a positive outcome? Please provide clear examples.

3. Provide an example of how you have managed competing priorities and multiple tasks in a previous role. How did you handle the situation and what was the outcome?

Applications that fail to meet these criteria will automatically be discounted. We want you to have every opportunity to shine and to show us your talents—please let us know if there is anything we can do to make sure the assessment process works for you. 

Please make sure to fill out and submit the application form so that we can consider you for the role.

The Worker Support Centre (WSC) is a Scotland based charity that promotes decent work and prevents exploitation. We support marginalised and isolated workers in labour sectors where there is a high risk of abuse and exploitation. We work in partnership with workers to build power to secure and advance workplace rights. We prevent human trafficking for forced labour by acting to reduce the risks of worker exploitation. WSC values include: respect for human rights, representation, transparency, equality and innovation. 

WSC support includes advice, mediation, advocacy and assisted reporting to enforcement agencies. Our worker engagement informs policy change activity to address harms faced by those in high-risk work. In 2023 and 2024 WSC activities were targeted at workers in seasonal agriculture on the UK Seasonal Worker visa (SWV). During this time, we provided advice, support, and information to 1031 people in relation to the SWV. WSC is now embarking on a new project to engage workers in health and social care to advance care workers’ rights through worker education and power sessions. 

About the role

This role is focussed on advancing care workers’ rights by supporting WSC’s peer engagement work including actively conducting outreach to workers and facilitating worker education and power sessions. In this role you will support WSC meet two of its four core objectives to work together with workers to claim spaces for power and representation in decision making; and to build the field of knowledge about workers and their experiences to influence policy. This role also includes handling a small caseload, providing health and social care workers with information, support and impartial advice with any issues that may arise during outreach or sessions.  This role will work closely together with our Peer Engagement team and Outreach Caseworker.

WSC strives to achieve representation of individuals with lived experience of the issues on which we work at all levels of our organisation and actively promotes applications from individuals with experience of the issues on which we work. For this role we would especially welcome applications from individuals with experience of working in the health and social care sector.  

NB A Basic Disclosure Check is required for this role.

Main tasks and responsibilities

Peer engagement and outreach

· To develop, together with WSC’s Peer Engagement team, a programme of outreach and engagement to workers in social care.

· To conduct social engagement and outreach activities in person and remotely.

· To contribute to the development of WSC’s programme of activities to build worker solidarity.

· To contribute to and translate information for communication with workers on their rights and entitlements and to support WSC Worker Power work.

· Liaising with community and civil society organisations to build strong community networks.

· To ensure that those in need of support access WSC’s Casework service, and/or are signposted to available services, including legal advice.

Casework

· To provide high-quality casework support around housing, debt and employment rights;

· To monitor and respond to email, phone and message enquiries from workers.

· To liaise with external services, including lawyers on legal advice sessions and make appointments for workers to access such advice.

· To support workers to navigate support and advice from external agencies;

· To record worker information using Advice Pro case management software.

Participation

· Support participatory analysis workshops with workers to jointly analyse concerns articulated in order to establish standards workers would like to see upheld for health and social care workers.

· Actively support workers to engage in advocacy, including by providing worker-centred briefings on advocacy processes and meetings, ensuring meaningful participation and leadership by workers.

· Engage with workers via social media and other online tools, through clear communications outputs.

General

· Support the whole organisation goal to integrate workers in all our work at all levels of the organisation.

Person Specification

1) KNOWLEDGE AND TECHNICAL SKILLS

• Understanding of how NGOs operate and knowledge of the issues on which WSC works: labour rights, migrant rights, organising, anti-trafficking and human rights.
• Experience in worker organising, engaging with workers and upholding labour rights, or support provision to workers through casework.

2) QUALIFICATIONS

• Degree level in public policy, law, or human rights or equivalent experience.
• A valid UK Driving license

3) EXPERIENCE REQUIRED

•  Experience in labour organising or worker support - 2 years
• Experience of engaging with people with lived experience of the issues on which the organisation works and ensuring they are involved in decision-making processes - 1 year
• Use of equipment and case management systems & Standard Microsoft Office suite - 1 year
• Fluency in English (verbal and written)
• Working competence in at least one other language spoken by migrant social care workers (eg Arabic, Urdu, Hindi, Bengali)
• Experience of work in a precarious sector (eg social care, agriculture, hospitality)
• Experience of work in social care
• Experience of handling a caseload and providing impartial, confidential advice - 1 year
• Experience of facilitating public outreach sessions/events - 1 year
• Experience of communication to wide audiences via a range of social media platforms (eg Tik-tok, Instagram, Telegram, X, Bluesky) - 2 years
• Experience of building and developing relationships with community and civil society organisations - 1 year 

4. PERSONAL QUALITIES

• Enthusiastic and committed to advancing workers’ rights.
• Empathy with workers in high-risk labour sectors and the work of WSC.
• Strong work ethic: A self-starter with high-energy levels, ability to use own initiative, prioritise, make decisions and implement them, function to deadlines.
• Ability to build and maintain collaborative and respectful relationships across the organisation and with workers.
• Ability to work flexible hours as required, to travel and spend occasional nights away from home. 
• Sound understanding of equal opportunities, data protection and confidentiality.

Applications to consist of a CV and supporting statement no longer than one side of A4 outlining how you meet the skills and experience required.

The Facilities Coordinator is a new role for SMH and there will be a collaborative process to finalise the working patterns. The ideal candidate is passionate about working within and maintaining historic, community focussed buildings, and has an interest in arts and wellbeing.

The role is full-time, 35 hours per week, with a flexible working pattern due to the nature of this role being reactive to the needs of the organisation. Typically, the role will be 6 hours per day, Monday-Friday from 4:30pm - 10:30pm, with the remaining 5 hours per week either being ‘on call’ at the weekend, or spread across the week.

Please download the Candidate Pack below (or via the SMH website) for the full job description and how to apply. 

Job Title: Research Coordinator

Service: Coram Impact & Evaluation Team

Reporting to: Research Manager

Salary range: £28,000 - £30,000 (or pro rata)

Work pattern: Full time or 0.8 FTE (for flexible working, including term time working)

Location: Flexible, with an expectation of working at Coram’s campus in London on average at least twice a week and at home the rest of the time.

Contract type: Fixed Term until April 2026 with possibility of the role becoming permanent. Start date: As soon as possible.

About the role

We are looking for someone with project coordination experience to join our growing Impact and Evaluation team as a Research Coordinator to develop and enhance the support function of the research team so that our research can help improve support for vulnerable children and young people, and ultimately make a positive difference in their lives.

This is not a research role but one focused on coordination and administration and would suit someone who is highly organised with extensive project co-ordination and administrative experience, preferably in a research environment. The Research Coordinator will be embedded in diverse range of projects, with exposure to a wealth of methodologies and approaches in research.

The successful candidate will provide wrap around support to the team and our portfolio of research projects by helping to manage their administration, including capacity planning and project allocation as well as organising research processes such as interviews, liaison with funders etc. They will also support financial administration and when needed bid applications, contracting and research dissemination. In addition they will work with our Research Ethics Committee and supporting the team’s work on ensuring equity, diversity and inclusion is at the forefront of our work. They will need to be flexible, pro-active, well-organised and willing to learn.

Working at Coram

As a valued member of Coram you will be entitled to a wide range of employee benefits including but not limited to:

• 25 days annual leave plus additional paid leave between Christmas and New Year’s Day.

• Enhanced maternity, paternity, shared parental, and adoption pay
• 35 hours per week with flexible working around the core hours 9.30am-4.30pm

• Staff are signed up to one of two pension schemes.
• Opportunity to join our various staff networks including our EDI forum.

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career including five days of Continuous Professional Development per year with a dedicated budget for external training.

About the application process

Coram is an equal opportunities employer and we believe diversity is a strength. Our aim is to make sure that Coram truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission. We know that the more perspectives, voices, and experiences we can bring to this work, the better. Therefore we are very committed to encouraging candidates from all sections of the community. This includes those from global majority groups, those that identify as LGBQT+, those with disabilities, and those with neuro-diversity. If applicants feel comfortable, we would encourage them to draw on lived experience in their personal statement as part of their application.

We will make any reasonable adjustments at the interview stage for applicants invited to interview to support them in the process.

Given Coram’s history with children’s social care, including adoption and fostering in England, we will provide a guaranteed interview for those that meet the essential criteria and tell us in their application that they are care experienced. Being care experienced means you will have spent time living with foster carers under local authority care, in residential care (e.g. a children’s home), looked after at home under a supervision order, or in kinship care with relatives or friends, either officially (e.g. a special guardianship order) or informally without local authority support.

We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.

To apply for this role, please click on the 'apply now' button below to complete the application.

Closing date: Wednesday 22nd January 2025

We reserve the right to close this post if we receive a high quality number of candidates.

Interview date: Week commencing 3rd February 2025

Registered Charity No. 312278.

Heritage of London Trust (HOLT) restores the buildings and monuments that tell the story of the city and the people who live within it. Founded over 40 years ago, our mission is to rescue characterful and neglected historic sites all across the city. We focus on sites at risk in areas of least investment - in local communities that most need our help - ensuring a sustainable future for every project we work on. To date, we have restored 850 sites across London.

In 2020 we launched our ground-breaking Proud Places youth programme to inspire and engage young people with the world around them, helping them develop knowledge and skills now and for the future. We work with mainstream schools across London and are the only UK heritage organisation to specialise in working with excluded pupils, young  people at risk of gang exploitation and young refugees. To date we have worked with 8,000 young people and the programme continues to expand.

As our programme work has grown, so has our team and investment into our communications capability. This is an exciting opportunity for a skilled communications professional to make a meaningful impact on London’s people and places. The Head of Communications is a newly created role reporting directly to the Director (Chief Executive).

With over 40 active projects and a vibrant youth engagement program, HOLT offers a wealth of compelling stories to share. As Head of Communications, you will focus our communications strategy to promote our mission, connect projects with diverse audiences, and engage a broad spectrum of supporters. The Head of Communications will bring expertise, fresh perspectives, and a focus on growing media relations. We have warm relationships with journalists and media contacts, which we are keen to build on as our work grows. A natural writer, you’ll produce high-quality content for our website and social media, liaising with our talented design team on videos, photography, and other assets. You’ll build our profile, showcase our work, and advance our social impact and reach.

We are a committed team with an entrepreneurial, creative approach; we find joy and purpose in our work and strive to create a collaborative, stimulating environment. We are seeking a warm, imaginative, and persuasive communicator with a keen eye for storytelling who can champion our work across press, digital, and social media platforms. Working closely with the Director, you will lead a small team and collaborate with senior colleagues in Fundraising, Programmes, and Trustees to capture and communicate our impact effectively.

While communications experience in arts, heritage, or youth engagement is an advantage, the qualities we value most are creativity, curiosity, proactivity, and collaboration. A commitment to our mission and a deep interest in serving young people, London, and its communities are essential.

To learn more about this fantastic opportunity, please download the full appointment brief, where you will also find contact details of our talent consultant Ami Jenick at People Beyond Profit, should you wish to have an informal and confidential conversation about the role.

Closing date: 12 January 2025

People Beyond Profit Conversations: 15- 21 January 2025

HOLT First Interview: 27 January 2025

HOLT Second Stage Conversations: W/c 27 January 2025

Community Development Officer

The Communities Officer will lead a new community-focused initiative aimed at increasing access to Cambridge Science Centre’s educational offerings. Through researching areas of need and collaborating with community leaders, the officer will develop a robust network of partnerships to facilitate participation from children facing barriers to engagement.

Key Responsibilities

• Community Research & Needs Assessment: Identify key areas within Cambridge where children face barriers to accessing STEM (Science, Technology, Engineering & Mathematics) engagement. Use data-driven approaches and community feedback to conduct needs assessments, supporting the development of evidence-based strategies and action plans with relevant partners and community organisations.

• Partnership Development: Establish and maintain strong relationships with local community leaders, and organisations that can help ensure the Centre’s programmes reach the right audiences.

• Programme Development: Develop, co-design, and coordinate events with a place-based approach or under a thematic area. Collaborate with the Head of Programmes & Delivery and the Head of Exhibitions to design and implement 1 tailored after-school, school-day and weekend programmes that address community-specific needs, including logistical barriers such as transport and scheduling.

• Outreach & Communication: Maintain regular contact with community stakeholders, building trust and ensuring effective two-way communication. Act as the primary liaison between Cambridge Science Centre and community partners.

• Volunteer Engagement: Work with volunteers as needed to support programme delivery and community outreach efforts.

• Monitoring & Evaluation: Track the impact of community programmes, gathering feedback and adjusting strategies to improve engagement and outcomes continually. Maintain records, produce relevant statistics, and prepare and present reports as required.

• Promotion: Serve as a brand ambassador for Cambridge Science Centre within the community. Leverage social media and local communication channels to engage and support community members. Collaborate with the Head of Marketing to develop and share impactful case studies and stories, helping to raise broader awareness of CSC’s work.

Person Specification

• Prior experience in community development, education, or outreach, particularly with underrepresented groups

• Understanding of the voluntary sector

• Experience in supporting or organising events

• Project management and delivery experience

• Excellent communication skills with the ability to build trust-based relationships and engage diverse audiences, including children, parents, and community leaders

• Empathy and understanding of the unique challenges faced by underserved communities, with a strong commitment to inclusivity and cultural sensitivity

• Proven ability to manage multiple projects, coordinate schedules, and oversee programme logistics effectively

• Ability to collaborate closely with internal teams and external partners to co design impactful community programmes

• Ability to work within defined budgets

• Willingness to travel across Cambridge and work flexible hours, including occasional evenings and weekends to meet community needs

• Full clean driving licence

• Ability to achieve a satisfactory enhanced DBS check Working Conditions

This role involves regular travel across Cambridge and occasional evening or weekend commitments to meet with community partners and deliver programmes. The primary location for engagements will be Cambridge Science Centre’s main venue at The Trinity Centre, Science Park, Milton, Cambridge CB4 0FN. Occasional office work may be required at CSC’s Head Office at 44 Clifton Road, Cambridge CB1 7ED.

Standard working hours are 7.5 hours per day

Parking and bike storage are available at both CSC locations.

Benefits include: • 25 days annual leave, plus Bank Holidays

• Mental health support in partnership with BetterHelp

• Contributory pension scheme

Recruitment Process and Timeline: To apply for the position of Community Development Officer at Cambridge Science Centre, please submit your CV and a Cover Letter explaining why you are interested in joining the Centre and how your skills and experience align with the role.

For candidates invited to interview we would love to see examples of your creativity, so please bring with you anything that would support your application, in a suitable format. Bear in mind, if possible, the age range of our audience is 5-11. The interview will also include a discussion with the panel, which is expected to take place in-person.

Application Deadline: Interviews: 6th January 2025 Week commencing 13th January 2025

Position: Stories Officer
Type: Part-time (14 hours a week), fixed term maternity cover until 16 January 2026
Location: Office-based in London with flexibility to work remotely 
Salary: £10,316 (FTE £25,791) per annum plus excellent benefits
Salary Band and Job Family: Band 1, Charity

*you’ll start at our entry point salary of £25,791 per annum, increasing to £27,403 after 6 months service and satisfactory performance and to £29,015 after a further 6 months.

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.  

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus. 

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award-winning support and information. 

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.  

About this job 

We are looking for a Stories Officer to play a key role in our content work.

The Stories Officer will support the Stories Manager in producing and co-ordinating story-focused content, including blogs, features and film content. 

This role will manage the stories inbox and work with colleagues and teams to distribute this content and maximise our MS community’s impact, while ensuring our communities have a positive experience when they share their stories with us.

Closing date for applications: 9:00 on Monday 6 January 2025

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

We have an exciting opportunity for a Hospital Carer Support Worker to join our team in Waltham Forest.

As a Hospital Carer Support Worker, you will be part of our Waltham Forest community team, helping to improve the lives of carers through your work. This role is part of a North East London (NEL)-wide project to better identify and support carers within and beyond acute settings funded as part of the Accelerating Reform Fund (ARF). This role will include, improving the recognition and identification of carers within the Hospital setting (Whipps Cross Hospital). Providing information advice and guidance to carers and effectively linking carers to ongoing support to increase ‘successful’ Hospital Discharges for their ‘cared for’.

To be successful in this role you will have excellent interpersonal skills and proven ability to develop effective working relationships with a range of individuals, organisations, partners, and funders particularly those within a hospital setting. You will need to be a resilient, highly professional and empathetic person who is able to work flexibly. You will be at the forefront of this new project, able to raise issues effectively and work alongside project evaluators to identify ‘what works’ to contribute to the wider NCL project development. This is a fantastic opportunity for someone who is excited about creating real change in carer’s support.

This role is based at Whipps Cross Hospital with occasional travel to our Waltham Forest office for team meetings. So being commutable to this hospital and our office is desirable. There will be opportunities to work from home when appropriate.

In return, you will benefit from working for a charity that delivers a service which makes a real difference to people’s lives. We offer training and development to help you grow your career, good annual leave entitlement, flexible working options, access to our workplace pension, employee assistance programme and a Benenden Healthcare package.

If you are interested in becoming part of our team and have the skills and experience, we are looking for and are passionate about making a real difference then please read the Job Description and Person Specification.

Appointments are subject to Carers First receiving an appropriate disclosure from the Disclosure and Barring Service that we consider acceptable.

We encourage and welcome applications regardless of gender, ethnicity, religion, disability, sexual orientation or age. 

If you would like to discuss this role confidentially, please contact us and we will be happy to organise for one of the Team to contact you.  Please note that if you have not been contacted within one week of submitting your completed online application, that your application has not been successful.

Closing Date:  05/01/2025

Interview Date:  06/01/2025 - 17/01/2025

 Carers First is an Equal Opportunities Employer

Positive       Collaborative      Ambitious

About The Role

Do you have a passion for working with people and the ability to empathise with others?

We are hiring for two Night Concierge vacancies, to help support two of our services based in Euston and Tower Hamlets:

Euston (5 mins from Euston Station) -
35 hours per week / Part time
A 49 bed Supported Accommodation hostel that provides person centred support to clients with a history of homelessness and complex needs.

Tower Hamlets (5 mins from Westferry DLR Station) -
37.5 hrs per week / Fulltime
A Temporary Accommodation that provides support to clients who are experiencing homelessness and offers a base for assessment and linking in with other support services.

Working as a Night Concierge, you will:

• Provide a first point of contact and safeguarding to clients at night.
• You may be required to work alone at times being responsible for dealing with emergencies, undertaking regular health and safety checks on patrols and through monitoring the CCTV system.
• Report incidents or maintenance issues and communicate any concerns or events to the rest of the team.

As this is a waking night-cover role, the post-holder will be required to work on a pre-arranged shift pattern.

About you

This is a great role to learn about working in the charity sector, many of our specialist workers and managers developed a career after starting in Night Concierge roles.

You don’t need extensive experience; but some experience of working or volunteering in a similar environment and an understanding of the issues that affect vulnerable adults with mental health support needs will be beneficial. 

• If you think you could interact with clients in a positive and friendly manner throughout the night and be passionate about working in a service that supports vulnerable adults, we encourage you to apply!
• You should have good communication and basic IT skills with the ability to keep records and follow procedures.
• The ability to stay alert and awake during your shift and act with integrity, using your initiative to remain calm to identify the appropriate action to take in various situations.

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

To find out more and apply please go to the St Mungo’s careers page on our website. 

Closing date: 10 am on Monday 6th January 2025

Interview and assessments on: 15th - 16th January 2025

About Us

Our purpose is to end homelessness and rebuild lives. It drives everything that we do. For the past 55 years, we have been on the ground every day and every night, supporting people to recover from homelessness and advocating for change. We support around 28,000 people each year and our work means that more than 2,700 people have somewhere safe to stay each night.

Kids Club Kampala are seeking an ambitious and experienced Interim Head of Fundraising.

Position:Interim Head of Fundraising 

Salary: £40,000 per annum

Location: Home based with minimum monthly travel

Contract:  1 year fixed term contract (maternity cover)

Hours: Full time - compressed and part time hours considered

Start Date: 1st March 2025

Reporting to: Head of Operations

Kids Club Kampala is a UK charity with a Christian ethos that works to transform the lives of children in the slums of Kampala in Uganda. We help children and families in Uganda to survive and to thrive by providing for both their immediate needs and strengthening their futures through community outreach, protecting, educating, and skilling. We work in partnership with our team in Uganda who passionately lead and implement our projects which are a life line to some of the most vulnerable children in the world. 

The role of the Head of Fundraising is to raise funds and awareness of the work of Kids Club Kampala through developing and implementing the fundraising strategy of the charity. We have grown significantly in recent years, both in impact and income. 

Our current income is a mix of grant funding, individual giving and community fundraising. The Head of Fundraising will build on our strengths and successes in these areas, whilst also developing new income streams – namely major donor income, corporate partnerships and fundraising appeals. They will be part of the Senior Leadership Team, working closely with the Board of Trustees and the CEO, leading the Fundraising Team to meet or exceed ambitious fundraising targets; building upon existing networks, creating new fundraising partnerships and overseeing effective relationships to increase the income of the charity. 

We are an inclusive organisation, and we strive to create a welcoming environment for everyone. We encourage applications from non-graduates and people from diverse backgrounds. If you’re committed to making a difference and driving change, we’d love to hear from you.

Please note that you must be eligible to work in the UK in order to apply. For any further enquiries about this vacancy please get in touch 

Job Description

Fundraising Strategy 

• Successfully lead the implementation and monitoring of the fundraising strategy

• Meet ambitious fundraising targets and create detailed plans to achieve them

• Analyse market trends and donor behaviour to inform strategy and improve fundraising effectiveness

• Lead the Fundraising Team in effective implementation of fundraising and marketing strategy to ensure effective results in income growth

Income Generation 

• Identify new opportunities for income generation across different areas and expand our portfolio of income streams including trusts and foundations, corporate, events and appeals

• Grow both unrestricted and restricted income by effectively guiding the fundraising team with a focus on return on investment

• Achieve your own personal income target focused on trusts and foundations, major donors and corporate relationships

• Build corporate sponsorship pipeline and manage research, identifying partnership opportunities including business networking and corporate engagement

• Building new and existing relationships to identify opportunities for income and growth

Brand and Communications

• Communicate the vision, mission and values of the organisation as well as value proposition

• Hold the brand guidelines and communication strategy, ensuring our communications demonstrate our impact

• Ensure that the organisation can communicate demonstrable impact and is able to clearly articulate this to a range of stakeholders, including key donors

• Undertake regular research and analysis to understand needs of target audiences and maintain the brand architecture and identity

• Identify suitable PR opportunities to extend brand reach and recognition

Leadership & Management

• Manage the fundraising team to ensure effective results and healthy wellbeing

• Act as a spokesperson for the organisation, advocating for its mission and goals to external audiences

• Contribute to the development and delivery of organisation’s growth strategy and business plan

Person Specification

• Strong commitment to the organisation’s mission and values

• Ability to convey passion and enthusiasm to potential donors and supporters

• Experience in setting and achieving ambitious fundraising targets

• Excellent written and verbal communication skills

• Ability to craft compelling narratives and proposals for diverse audiences

• Strong presentation and public speaking abilities

• Understanding of writing compelling copy, delivering appeals and overseeing communications strategy

• Understanding of budgeting, financial reporting, and financial analysis related to fundraising

• Ability to ensure the efficient use of resources and maximise return on investment

• Ability to positively lead, train and motivate the fundraising team

• Flexibility to adapt to changing circumstances and emerging opportunities

Benefits

• 25 days of annual leave pro rata and additional 8 days of public holidays

• Flexible, remote working policies

• 5% pension contributions

• Time off for your birthday

• Flexible working hours

• Individual training and development plan / investment in your professional development

• Monthly team meet ups

• Annual wellbeing day

• Christmas get together

• Annual training days

• Annual training budget

Please apply via CharityJob with your CV along with a covering letter, detailing why you are applying for the job and how you meet the person specificationnbefore the closing date of Wednesday 8th January 2025. Interviews will be held via video conference the week of the 13th January 2025.

If you have any questions or need further information about the role, please feel free to reach out.

Our Commitment to Diversity and Inclusion

At Kids Club Kampala, we are committed to building an inclusive organisation where diversity is celebrated, and everyone feels they belong. We actively encourage applications from people of all backgrounds, particularly those from underrepresented groups. Please note, you must be eligible to work in the UK to apply for this position.

Position type: Fixed term,12 months (Maternity Cover) Full time, 37.5 hours week, flexible hours considered  

Responsible to: Procurement Manager

Location: Truro, Cornwall (hybrid) or Remote (UK only – with required travel to HQ up to 4 times a year)

Role purpose:

This is an exciting time at ShelterBox and, as we grow, our Procurement team is crucial to ensuring we’re equipped with the supply infrastructure we need to work, fundraise, budget, manage data and ultimately deliver vital aid. In addition to working on Indirect Items, the Procurement Team is a skills resource for the rest of the business, identifying and supporting with best practice in procurement and negotiations at all levels.

The Senior Buyer will join a busy and dynamic Procurement team of four individuals (two Senior Buyers, a Junior Buyer and the Procurement Manager) and will quickly become integral to the day-to-day running of the Procurement function. It is expected that the individual will have previous procurement experience.

The Senior Buyer will be responsible for a variety of Indirect Spend and Suppliers, with a particular focus on IT and similar categories. Additionally, the Senior Buyer will support the Supply Chain team and the rest of the organisation as a subject matter expert on negotiation and Procurement activities.

Who are we looking for? 

ShelterBox is seeking a proactive individual with proven procurement experience to add capacity to the team. Attention to detail and diligence will be at the forefront of your skillset and you’ll need to be comfortable with numbers, data and sensitively posing challenging questions to understand business requirements.

We are looking for someone with excellent communications skills and the ability to balance multiple tasks with competing deadlines. The individual should be confident with developing and maintaining relationships both internally with other departments and externally with suppliers and partners.

This role would suit someone currently in a Procurement Role who is looking to expand their responsibilities and skillset. CIPs qualification is desirable.

Charity experience is appreciated, but we welcome applicants with appropriate experience in any sector. 

Main role and responsibilities

Support proper stock and services acquisition through market discovery, supplier due diligence activities, tight contracting procedures, contract management, negotiating contracts, identifying cost saving opportunities, and document preparation and filing to ensure best value, efficiency, and accountability to donors and beneficiaries.

Handling a variety of stakeholders and manage expectations as well as delivering on promised outcomes.

Support the IT function through the roll out of the new Business System Transformation project as well as the acquisition of other licences and equipment.

Duties will include but not be limited to:

• Management of a broad range of categories across the organisation, focussing predominantly on indirect, non-stock purchases with a particular focus on IT.
• Work with Senior Management to identify procurement improvement priorities by analysing forecast spend, supply markets and specification options.
• Design, plan and lead the tender process for a variety of buying categories up to a contract value of £2m
• Contribute to the specification-writing process, leading to formal technical, performance and supply specifications that can be used in tendering; it is expected that the individual will write the final versions of those specifications and hold them on file.
• Regularly review and improve procurement processes for allocated categories, adapting to organisational strategic change.
• Working with the team, assess and manage risk across all allocated categories.
• Write, negotiate and sign off contracts with suppliers to achieve the maximum value for ShelterBox.
• Develop and maintain appropriate supplier and contract management processes for all allocated categories.
• Report on cost savings and avoidance and added value.
• Upskill individuals across the organisation on commercial processes, offering strategic advice and ensuring compliance with internal policies.
•  Manage procurement-led projects such as procedure implementation, and software introduction.
• Develop and deliver sustainability improvements within the procurement function according to the Environmental Policy.
•   Keep up to date with legislative changes, industry trends and market developments.
• Sign off on expenditure as per the delegation of authority level.
• Maintain departmental databases.
• Ensure that the procurement administration is kept up to date and that all filing is in accordance with policy.
• Support procurement-related projects across the organisation.
• Uphold ethical and professional procurement standards at all times.
• Maintain commercial confidence for internal matters, and matters pertaining to suppliers.
• Represent ShelterBox as required.

  Any other duties as required which are deemed appropriate to the level and grade of the post.

Interviews for this role will be on 8th - 10th January 2025 and will be remote on Microsoft Teams. 

JOB SUMMARY 

Job Title: Senior Children’s Support Worker

Location: Staffordshire Lichfield Office Based

Salary: £27,334  per annum

Hours of Work: 37.5 Hours per week 9am x 5pm

Open to Women only

 This post is open to women only  under the Equality Act 2010 pursuant to Schedule 9, Part 1.  We value diversity and are committed to ensuring that our organisation is an inclusive place to work. We encourage applications from women from all backgrounds and communities and actively welcome applicants from Black, Asian, or other ethnic minority backgrounds and women with a disability 

About Pathway Project

We are a domestic and sexual abuse service based in Lichfield & Tamworth, Staffordshire.

We offer a range of support services and run two refuges in confidential locations.

We have been operating for over 30 years helping adults and children overcome domestic abuse, and to build a future where they live in safety and are free from fear.

Since our founder, Kathy Coe MBE, created Pathway Project, we have helped over 25,000 people, with 5,814 hours of support provided in the last year.

We offer a wide range of services, including adult and children outreach and community support, mental health, wellbeing and financial advice.

We support the relatives of those who have experienced domestic and sexual violence and offer specialist counselling, advocacy and care to all who need us.

Pathway Project believes in working as a cohesive team and are service user led.

Our helpline is access to all and is open 24 hours a day, 365 days a year.

Why work for us?

Pathway Project is an inspiring  place to be, we are a charity with big ambitions and huge energy.

We are currently evolving a bold new strategy and a passion  for excellence in service delivery.

Supported by a driven and energetic board of trustees the new Chief Executive is leading Pathway Project through their ambitious plans.

It’s a really fantastic time to join our amazing charity as we move into the next phase of our exciting journey.

We are a flexible and supportive employer, committed to the personal and professional development and wellbeing of our employees. We welcome applications from women with lived experience of domestic abuse and from minority  or under-represented groups.

We offer the following benefits:

· 25 days paid leave plus statutory holidays (pro rata)

· A competitive pension scheme

· Employee Assistance Programme delivered by Health Assured which offers incredible support to staff and their families

We value our colleagues and are constantly reviewing our policies and practice, looking for ways in which we can better demonstrate this. We also recognise the potential impact of working in this field and provide clinical supervision to all of our employees, whatever their role.

 About the role

This multifaceted role supports young people who are survivors of domestic abuse. The lead Children’s worker supervises one member of staff – the Children’s Worker, but works collaboratively with the Operations Team and Support Team to provide a cohesive service. No 2 days are ever the same as the needs of the young residents change so this role will suit an adaptable person who can adapt to the ever changing needs of the individuals you support.

The post holder will work with the colleagues in the children’s team  to ensure the needs of the children living at our refuges are met through a series of interventions including activities, after school clubs, play therapy and 121 support sessions. Children living within our refuges deserve the very best care, emotional and practical support that we are able to provide and this role is vital to that support.

The postholder may be creating strategic plans, delivering a creche, creating safe play spaces, organising trips and activities or providing homework support. The ages of the young people at refuge vary as does their needs so the postholder will be able to deliver in a fast paced environment where they can respond to the changing needs of the young people they support.

Being key worker for a small number of young people you will have the rewarding opportunity to support them both emotionally, physically and developmentally to navigate the path to overcoming the domestic abuse they have been subject to and make the journey to a survivor. It’s an immensely rewarding role.

DUTIES OF POST

1. GENERAL

• To plan and implement a programme of crèches, after school clubs and appointment-based childcare across the two refuges, with children of all ages on an individual or group basis.  Flexible working hours may be necessary to achieve this.
• To offer line management to the Children’s Worker  ensuring a programme of supervision and appraisals and the development of the individuals in the team.

• To empower and support children and their non-abusive parent in making their own decisions and taking control of their lives, including supporting the parent in their relationship with the children.
• To organise recreational activities including

o Creative play schemes and activities for different age groups

o Organising day trips and activities throughout school holidays

o Being responsible for maintaining play facilities in the refuge and garden

o Facilitating a young mum's group as and when required

o Assisting with homework as and when required

o Running a mother and toddler group as and when required

o To signpost and support attendance of Children’s Centres services

o Running the after-school club and breakfast club

• To refer to and liaise with other agencies as required, such as Social Services, Home Start and other voluntary agencies. To support parents to engage with these agencies to help meet their needs.
• To facilitate children’s individual learning needs.
• To implement a programme of 1-2-1 parenting with referred parents, across the two refuges. This will include theory and discussion as well as practical support such as shopping, food planning, daily routines etc.  This may help support other agency requirements.
• Administrate the present scheme within refuges, ensuring all children receive gifts for Christmas and birthdays.
• To consult with children in planning activities and events and in the general running of the services.
• Helping to arrange parties for the women and children at various festival times, where possible and according to financial limitations.
• To ensure that each child is given a welcome pack when the first move into the refuge. This must include an age-appropriate Buddy Bag.
• To find all children entering the refuge a place at local schools or nurseries and support parents to engage with education.
• To maintain Ofsted registration including compliance with regulations, ensuring that the facility meets quality standards and completing self-assessments and inspections.
• To maintain the children’s room, health and safety, toys and cleaning.

1.  ADMINISTRATIVE

• To complete inductions with all children entering the refuges and ensure all paperwork is completed and signed.  To add all children onto the case management system.
• To monitor, update and make accessible, information about local agencies and community resources, relating to children.
• To keep appropriate records of children and write up daily notes as is necessary and appropriate to the case management system.  To produce an Individual Support Plan for each child. 
• To complete any reports required by any funding bodies, or statutory agencies in relation to the post.
• Order all the materials for welcome packs, art and crafts and educational needs.
• Participate in regular staff meetings.  Ensure that decisions taken up regarding children’s work are followed up as appropriate.
• Ensure all relevant Health and Safety regulations are complied with.
• Attend appropriate training.
• Help to develop and support Equal Opportunities practices within the refuge, taking part in specific training if necessary
• To monitor and update all policies and procedures in line with Ofsted recommendations.
• To complete risk assessment on all aspects of the childcare provision and trips out.
• To keep all records relating to Under 5’s activities in line with early years and to share this with moms on a regular basis.

1. AWARENESS RAISING

• To support the team in delivering awareness raising sessions and school packs in local schools and agencies.
• To develop links with community resources that will enhance the work undertaken in the refuge with the children.
• To participate in at least 3 fundraising and networking events per year.
• To help lead on the Christmas Present Donations programme.

1. SAFEGUARDING

• To attend core groups and case conferences when required.
• To ensure that the Child Protection Policy is followed and to liaise regularly with the Refuge Manager and Senior Children’s Co Ordinator with updates or concerns.

• Other duties as are required from time to time in the interests of the effective provision of childcare for the organisation.

Person Specification

Essential

NVQ or diploma in Childcare level 4 or 4 or above

Experience of working directly with Children and delivering services to children

Experience of child safeguarding and safety  procedures

An understanding or experience of working with parents

Experience of delivery of after extra-curricular activities and outings and understanding how to plan for and deliver those activities

Demonstrable excellent customer service  delivery for all stakeholders, clients and partners.

Experience of working in an environment with confidential data

Strong commitment to team members, the work team and the wider organisation’s values and ethos.

An understanding that in small charities we often “roll up our sleeves” and support other areas to reach a team objective.

An understanding of and a commitment to equal opportunities in employment and in-service delivery.

Desirable

Experience of working with Children who display challenging behaviour or who have additional needs

An understanding of early years development and learning

Experience of working with families or children who have experienced domestic abuse

Excellent written skills, with experience of writing reports, guidance or briefings.

Understanding and experience of partnership working in a multi-agency, multi-disciplinary setting.

Other information:

Pathway Project is committed to equal opportunities and welcomes diversity across our services. All employees are required to adhere to our Equality & Diversity policies and to challenge discrimination wherever it is appropriate.

Safeguarding Statement

Pathway Project is committed to safeguarding the vulnerable adults and children who we work with. We have a range of policies and procedures in place to support us to promote a Safeguarding culture  and safe working practices. Pathway Project will employ a safer recruitment process which will include disclosure and baring service checks where applicable and references for all posts.

We strive to be as inclusive as possible and look to recruit individuals with the right skills, experience and attitude, however, for genuine occupational requirement reasons we are looking to appoint a female only for this post (exemption under the Equality Act 2010 Part 1 Schedule 9.)

The role is subject to a 6 month probationary period.

How to apply:

For an informal chat about the role please contact Rachel at Pathway

Closing date –10pm Monday 6th January 2025  

Shortlisting will be Week commencing Monday 6th January 2025 and successful candidates notified and invited to interview

Interviews will be held Monday 13th January 2025 at  the Hope Centre Lichfield

Please complete an application form  and enclose a  CV together with a covering letter.

This is an exciting opportunity to be instrumental in developing new services and support for, and with, children and young people who are Deaf or hard of hearing.  The post is initially for one year with a view to extending the contract to a permanent position subject to available funding.

We are a well-established and impactful charity working with children, young people and adults of all ages.  Our Children and Young People’s Service currently offers a wide range of services and support to children who are vision impaired or have a multi-sensory impairment and their families.

Having identified gaps in services available to children who are Deaf and hard of hearing, we want to work collaboratively with others to help ensure that Deaf & hard of hearing children have the opportunities they need to reach their full potential.

Do you thrive on working in a team that has person-centred and holistic approach?

Would you like to work for a local charity that has the flexibility to work in a variety of different ways to meet the needs of Deaf children, young people and their families?

Are you looking for a role that includes direct work with children, young people and families, as well as service development?

Primary Objectives:

 This is a new role and offers an exciting opportunity to be instrumental in the co-design of collaboration, support and services to meet the unmet needs of Deaf children and those that are hard of hearing (HOH).  Working with the Head of CYPS, and in collaboration with other Teams.

The role has two parts:

 1) Working with the Head of Department to scope and develop a new service that will meet the needs of Deaf children, young people and their families.  Working in collaboration with other charities and organisations to enhance the support available, and to discover future opportunities to work collaboratively.

2) Offering direct family support to parents and carers with Deaf or HOH children.

Service Development

· Liaising with appropriate people including parents, colleagues within our organisation, and professionals from other organisations to develop and implement a support service that will meet the needs of families whose children are Deaf or HOH.

· When unmet needs are identified, to seek creative solutions to find the best way forward to address the arising issues.

· To work with the Fundraising Team to support funding applications.

· Attend internal and external meetings as appropriate to highlight identified needs, promote the Charity’s vision with regards to services for children who are Deaf/HOH.  Highlighting our aims and objectives in regard to the development of this service.

· To demonstrate a commitment to equal opportunities paying particular attention as to how these principles apply to Deaf and HOH children, and those who have a multi-sensory impairment, as well as highlighting the added impact this can have on those children who have additional complex needs.

· To keep up to date with current legislation, local & national policies and research.

· As appropriate to work with parents, children and young people to enable them to participate and influence this service development.

· To keep records of findings, decisions, meetings, outcomes etc ensuring that the organisation has an accurate record of how the service is being developed alongside the decision-making process throughout the life of the project.

Family Support Worker role 

· To support parents and carers whose children are Deaf/HOH assisting them when appropriate.

· To adhere to the standards and legislation for confidentiality, equality, and diversity.  Keeping accurate and up to date records.

· To assess and identify when the needs of the children and their families are not being met and work with parents, other professionals, and organisations as appropriate to address the issues, with the aim of ensuring that the children have the opportunities and environments that will enable them to reach their potential and achieve their aspirations.

· To facilitate effective support networks to enable parents and carers to share experiences and provide peer support.

· To run parent-led support groups giving parents the opportunity to meet without their children present enabling them to voice their opinions.

· Ensure the family support element of our service is needs led and inclusive.

· Offer emotional support to parents and young people as appropriate.

· To act as a point of contact for the child or young person and their family to offer support, information and guidance and referral route to appropriate services.

· To advocate for the family/ child’s needs, attend meetings, write supporting letters, attend appointments etc.

Main Duties:

 To work with the Head of Department to identify unmet needs, scope out and develop services for Deaf and hard of hearing children and their families to address challenges, ensuring that children and young people have equity in the opportunities available to them.

To identify gaps in services available to children and their families in relation to their backgrounds and lifestyles ensuring access to appropriate support services.

To deliver a range of support services that promotes good practice reflecting the requirements of children and young people and their families.

To provide a positive role model at all times to children, young people, their families and the wider community.

To ensure services provided are of a high quality and enable every child to have the opportunity to achieve their aspirations and reach their full potential.

Where appropriate to work in partnership with outside agencies such as Surrey County Council Physical and Sensory Education, Social Care, Health services, Housing and other relevant charities.

Develop information and resources about the opportunities available to families whose children/ young people are Deaf, or hard of hearing.

To support children and young people through transition from children’s services into adult services, engaging with Special Educational Needs and Disability (SEND) services, and adult services where appropriate.

To support parents, carers and other professionals with Education & Health Care Plans (EHCP’s) to ensure they accurately reflect the needs of the child or young person.

To be proactive in safeguarding all children and adults from abuse, prevent abuse from occurring, and report any suspected incidents of abuse, following our Policies and Procedures which link with Surrey County Council local Multi-Agency Policies and Procedures.

As appropriate attend Team Around the Family (TAF), Child In Need (CIN), Education & Health Care Planning (EHCP), Transition meetings and case conferences etc.

To work with parents, carers and children individually ensuring that each interaction is person centred to meet the needs of the child/ family.

To maintain effective recording of work undertaken, concerns, decisions, actions etc. to respect and uphold the confidential nature of personal information as required by the Data Protection Act and GDPR.

To take responsibility for the reporting on the key performance indicators and outcomes attached to both the developmental element of the service and the family support element of this role, in order to meet the requirements of the funders of the service.

To support the Fundraising Team in developing funding bids and applications based on outcomes.

To work with the admin team to keep accurate statistics and report on the outcomes of the service.

To represent the charity at external forums and as appropriate, attend meetings as a representative.

 To co-operate fully as a member of the staff team and to ensure good communication at all times including attending team meetings, supervision and annual appraisal.

To participate in training and development events as appropriate, and to take responsibility for personal development and learning.

Skills and qualities

Essential criteria

1) Competent British Sign Language user (BSL Level 3 as a minimum for non-native BSL users).

2) Knowledge with regards to child developmental milestones, Special Educational Needs and Disabilities, safeguarding, health and safety, equality and data protection legislation, that will enable post holder to ensure activities always comply and operate within the law.

3) Ability to work imaginatively, creatively and reflectively, with regards to problem solving and service development.

4) Ability to work as part of a wider team, both within the immediate department and across the wider organisation, and other organisations and charities that we work collaboratively with. 

5) Working in partnership, acknowledging what families bring and what practitioners contribute. In all interactions with families, effective communication is key to building real relationships.

6) To work flexibly and be available to support children, young people, and their families.  Occasionally families may benefit from appointments outside of normal office hours.

7) To have professional experience and excellent communication skills that enable the post holder to work with very emotional situations and as far as possible meet the needs of parents & their children while remaining professional at all times.

8) Ability to write reports, supporting letters, and to keep accurate and concise records.

Desirable criteria:

Lived experience as someone who is:

• Deaf or hard of hearing themselves
• A parent carer of a Deaf or hard of hearing young person
• A sibling of a Deaf or hard of hearing person
• A child of Deaf parents