Charity Jobs

An exciting opportunity has arisen for a Shop Manager to join our Dorking Team. As a Shop Manager, you will be reporting to the Retail Operations Manager.  Your role will be to be responsible and accountable for maximising shop profit by achieving budgeted income, controlling shop expenditure in line with budget and recruiting and retaining a motivated team of volunteers.

Knowing what it takes to maximise shop sales, you will possess a sound knowledge of technical terms and commercial arithmetic, and an excellent understanding of working within a customer focused environment.  With experience of working in a complex environment, across a large and diverse workforce, you will be exceptionally organised with a high-level of attention to detail.  You will naturally possess excellent inter-personal skills, and an ability to consult and positively engage with key stakeholders across the organisation.

You will be a natural and enthusiastic leader able to provide challenge and support to a high performing team. This is a chance for an outstanding candidate to make a significant and lasting difference to the lives of thousands of children and families.

Role Requirements

Income generation
To manage the Retail budget to achieve agreed targets:
• To maximise shop sales by achieving agreed targets both through donated stock and bought in/new goods. This involves proactive stock generation, optimum pricing, processing stock to agreed amounts and stock planning.
• Achieve Gift Aid sales conversion target through maximising new donor sign up and encouraging repeat donations.
• Achieve the shops Raffle sales targets through involving the shops team.
• To maintain high levels of shop presentation by merchandising and housekeeping to agreed standards as set out in the Shops Operations manual.
• Manage the stock levels of bought in/new goods, to include ordering of more stock as and when necessary and recording key performance indicators (KPIs).
• Assist in holding and attending Fundraising events to promote the awareness of The Children’s Trust.
• To source links with local communities to promote Retail in the community via media and other sources.
• Role involves a degree of manual handling in sorting and lifting of stock.

Administration and compliance
To ensure adherence to The Children’s Trust policies and procedures, in particular ensuring full compliance of the shops in line with all Health & Safety legislation, Trading Standards, Risk Assessments, Gift Aid, Raffle and all other legal or statutory requirements:
• To control shop expenditure through effective cost control of weekly expenses.
• To ensure minimum losses of both stock and cash by following bank and till procedures, and safeguarding the property of The Children’s Trust at all times.
• To adhere to all Policies and Procedures including those relating to the compliance with Health and Safety responsibilities, Gift Aid and Raffle.
• To be responsible for the daily management of Health and safety within the shops, completing daily checks and contributing to Risk Assessments.
• To complete all administration to meet the requirements, standard and deadlines for whom this work is produced.
• Embracing the change and development of new technology in the shop, for example The Loop (internal intranet) and Chariot (EPOS till system).
• Timely efficient responses to requests for information including voice and email messages.
• To fulfil any other agreed duties that may at times be reasonably required.

Personnel and Training
To ensure the Shops team are: recruited, retained and developed:
• Provides positive, visible and proactive leadership to the Assistant Manager and Shops Volunteer team.
• To manage all employees and volunteers within the Shop in accordance with the aims and values of The Children’s Trust.
• To be responsible for the daily management of the shop team, including contribution to performance reviews for any Assistant Shop Managers.
• To recruit, support and retain team of shop volunteers.
• Provide induction and training for both Assistant Shop Manager and volunteer team as and when necessary.
• Attend where appropriate, training courses relevant to the development of the role
• Promote awareness of relevant training courses and development opportunities to others within the team.
• Attendance at Retail Sales Meetings and responsible for cascading information to Shops team as appropriate.
• To assist the Retail Sales Manager in shop openings and closures.
• Undertake relief cover within The Trust’s shops as and when required.
• Carries out duties in accordance with Trust values.

Customer Service
To ensure customer care and quality of service:
• To provide excellent customer care through quality of service, dealing with complaints both efficiently and effectively, and having a good understanding of what The Children’s Trust does.
• Support other shops and fundraising colleagues as and when necessary.
• Adheres to all health and safety guidelines, including infection prevention and control.
• Provide evidence of a valid NHS Covid Pass or acceptable proof of Covid vaccination or medical exemption and all vaccinations (or medical exemption) required for the post.
• Adhere to manual handling procedures and complete mandatory manual handling training.
• Promotes the health and safety of others.
• Uses the incident reporting and risk assessment system (IRAR), to identify and report risks and incidents/actions if directed.
• Responsible for identifying and mitigating risk within the work environment.

Wellbeing and Emotional Resilience
• Maintains a positive approach and outlook when dealing with change and overcoming challenges and problems.
• Recognises own limitations, develops realistic goals, and uses support network resource when or if necessary.
• Treats challenges and problems as a learning experience.
• Remains organised and focused when under pressure.
• Responds appropriately and effectively to all constructive feedback.
• Motivates self and others.

Terms and Conditions

PLEASE NOTE: The Children's Trust Application Form MUST be completed and submitted, for your application to be considered. As part of the shortlisting process, gaps in employment will be examined and further explored during the interview process. 

Strictly no agencies, please.

As we often receive high levels of applicants for our roles, we regret that we will only be able to contact those applicants who are shortlisted for interviews. Therefore, if you have not heard from us within 2 weeks of the closing date, please assume you have not been shortlisted for an interview on this occasion.

About Us

The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.

 Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.

 Staff Benefits

The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.

We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.

Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.

Rehabilitation of Offenders

Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check.  Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected.  The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.

Equal Opportunity Employer

To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.

Online Searches

In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.

Smart Works is a dynamic, high profile and fast-growing UK charity that dresses and coaches unemployed women for success at job interviews. We empower each woman by giving her the clothes and the confidence she needs to succeed.

Working closely with the CEO and senior leadership team, you will create a transformational people and culture change plan that align with Smart Works values and overall objectives.

You will be responsible for:

- The attraction, onboarding, progress and development of our people, ensuring all have the skills and support to deliver the charity’s three year plan.
- The implementation of our ED&I strategy.
- The annual performance management cycle for all staff with appraisals and OKRs.
- Supporting and collaborating with all local centres through the Group function.
- Recruiting, managing and looking after the wellbeing of our volunteer community.
- Cultivating a culture that is driven by the Smart Works values.
- Ensuring appropriate People policies and systems are in place as the charity grows.
- Ensuring that Smart Works People activities are evidenced-based and data-driven
- Oversee employee relations issues ensuring a fair, ethical and consistent approach is taken.

Your key attributes will be:

- Ability to think strategically and creatively.
- Curiosity to seek insights on best practice/trends/case studies from other organisations, coupled with pragmatism to distil this into what will work for Smart Works.
- Strong written and verbal communications – able to draft decks and documents suitable for use at Board level.
- Strong impact and influence skills, with experience of influencing up to Director level.
- Comfort with ambiguity – you will see this role and the culture change plan as an exciting opportunity.
- Good understanding of what culture is and how culture change happens. Previous experience of managing culture change programmes.
- Up to date ED&I knowledge and experience working with leaders to embed ED&I into their working practices.

You’ll be a successful Director of People & Culture if…

- The women we support are at the heart of everything we do. We’re looking for people who are motivated to work in a purpose led setting, who are willing to go above and beyond to support our clients and keep our people engaged.
- You are a People professional, with a deep understanding of the end to end employment lifecycle.
- You are somebody who isn’t afraid to roll up their sleeves when there is a need.
- You understand the role plays a critical role in broad organisational leadership and strategic development, partnering with the senior leadership team in organisational decision-making.
- You have outstanding interpersonal skills with an adaptable style to suit seniority levels and stakeholders in a variety of situations.

What we offer:

- 25 days annual leave, excluding bank holidays
- Pension
- Positive, supportive working environment with opportunities for practical training and progression
- VIP access at Smart Works sales, events and pop-up shops

How to apply:

At Smart Works we apply suitable measures to keep your information secure in accordance with our Privacy Policy (available on our website).

Smart Works promotes equity, diversity, and inclusion in our workplace. We particularly welcome applications from black, Asian and minority ethnic candidates, disabled candidates, and candidates with lived experience of unemployment as we would like to increase the representation of these groups at Smart Works.

All successful applicants must provide two satisfactory references and complete a Basic DBS check.

A bit more about us:

Our team is made up of 70 employed staff, 700 volunteers and 50 trustees. Each works within Group functions and teams, or embedded in local centres. Each of our centres has its own board of volunteer trustees, coaches, dressers and staff.

Location: West London
Contract: Permanent, Full time
Salary: £60,000 - £82,000

Closing date: 14-07-2024

You may have experience of the following: Head of HR, Head of People, Human Resources Director, Director or People, Head of Talent Management. HR strategy, People Management etc

REF-214 861

We are looking for a Cinema Manager to build and run our brand new service at Alder Hey Children’s Hospital. MediCinema is a unique national, UK registered charity that improves the wellbeing and enriches the quality of life of NHS patients, their families and carers through the power of the shared cinema experience and the magic of film. 

MediCinema Manager (Band 3) 

Reports to: National Cinema Manager

Manages: Deputy Manager (in due course), nurses and volunteers

Location: Alder Hey Children’s Hospital, Liverpool

Terms: 35 hours per week (5 days)

Salary: £34,749

Benefits: 27 days annual leave, plus bank holiday equivalent, + 5% employer pension contribution

About MediCinema

MediCinema is a unique national, UK registered charity that improves the wellbeing and enriches the quality of life of NHS patients, their families and carers through the power of the shared cinema experience and the magic of film. We achieve this by building and running cinemas in hospitals and places of care equipped with space for beds, wheelchairs and medical equipment, and providing free films and activities for patients of all ages. Our services help to improve emotional, mental and physical health, reducing isolation, anxiety and stress, and increasing patient resilience to help them cope with what they’re going through.

Our purpose-built in-hospital cinemas are designed to accommodate patients in hospital beds and wheelchairs, on drips or with monitors. Patients are looked after by trained volunteers who accompany them to and from the cinemas, and by two nurses who are present at each inpatient screening. In addition to our regular inpatient screenings, in 2023 we introduced new Tailored Screenings for specific patient communities, working closely with the patients and clinical teams to co-design experiences that meet the specific needs of each group. We also routinely hold personal screenings for patients who are unable to mix with other patients, are receiving palliative care or are in other sensitive situations. Through our long-standing strategic partnership with Disney, we also design and provide activities on wards and in the MediCinemas as part of our ‘Moments that Matter’ (MTM) programme.

Our cinema-based health programmes make a real impact during challenging times, shown by our regular feedback surveys from attendees.

· 99% agree MediCinema makes a positive difference to their hospital experience

· 93% agree MediCinema reduces stress and anxiety

· 90% agree MediCinema supports mental health and helps people cope

· 88% agree MediCinema helps support recovery

· 55% agree MediCinema helps to reduce pain

MediCinema provides a warm, welcoming and safe place that enables patients to escape the ward and have much needed breathing space - to have quality time together with loved ones, connect with the wider world, and forget their pain. From all our impact evaluation and with over 24 years’ experience, we know this equips people with the tools to navigate the stress and difficulties that come with illness, to create positive memories, positive healthcare experiences, and to help build resilience.

Alder Hey Children’s Charity

We are working in partnership with Alder Hey Children’s Charity to bring a brand new MediCinema to Alder Hey Children’s Hospital in 2024. The Alder Hey Cinema Manager will be an employee of MediCinema, but the role will be funded by Alder Hey Children’s Charity.

Alder Hey Children’s Charity raises vital funds to help make Alder Hey Children’s Hospital a truly world-class, patient-friendly hospital for the 450,000 patients and families they care for every year.

The charity helps to fund a range of activities and projects that are designed to enhance and improve the lives of their amazing young patients. This includes the funding of specialist medical equipment to ensure brilliant surgeons and clinical staff have the most up to date and cutting edge technology available and funding hi-tech distraction equipment designed and proven to reduce pain and anxiety for young patients. They also fund a range of programmes and special projects such as ward musicians, their on-site magician and the play specialists they have on every ward.

The Role

We are looking for a Cinema Manager to build and run our brand new service at Alder Hey Children’s Hospital.

The post-holder will build their team of nurses and volunteers and will work closely with them, the hospital, and with central office operations team to prepare for and run successful film screenings each week.

We will run four regular inpatient screenings each week – exact times and dates to be agreed with all stakeholders, but will include evenings and weekends. There will also be a programme of additional Tailored and Personal screenings on top of these four regular inpatient screenings.

The role offers a unique, exciting and extremely rewarding opportunity for someone interested in a service delivery role at the heart of our charity, involving direct contact with the patients and families we support.

Main Tasks and Responsibilities

The role of the Cinema Manager is essential to ensure the effective delivery of our service. Based at Alder Hey Children’s Hospital the role is responsible for all operational aspects of the service. This includes ensuring screenings happen on schedule and as planned, recruiting and managing volunteers and nurses, and developing links with hospital staff to ensure the service is widely advertised and utilised.

The position would be part of the larger cinema managers team (all of whom operate remotely at various hospital sites) and report to the National Cinema Manager who is based in our central office in London. This position would suit someone who is self-motivated, wants a varied and interesting role and has an interest in film, healthcare and helping to improve people’s wellbeing.

Service Delivery

• Deliver a programme of screenings each week as agreed according to the operating procedures of a MediCinema, including running and managing screenings on your own. Most screenings are held in the evenings so the role requires regular evening working.
• Be responsible for:
  • Marketing the service throughout the hospital, organising collecting and returning patients, and for safety and care in the cinema itself.
  • Taking responsibility for health and safety of patients coming to the cinema, and the safety and appearance of the cinema space itself.
  • Preparing and operating the digital projection equipment for the screening, ensuring that films are screened to the highest technical standards at all times. Training and ongoing technical support will be provided for this.
  • Ensuring that all operational, welfare and safeguarding policies set out by MediCinema are followed accordingly and that, where appropriate, consent forms are obtained for photographic or filmed records.
  • Ensuring that all aspects of the operation comply with relevant health and safety legislation, and that areas where MediCinema might be in breach of such are dealt with immediately or brought to the attention of the appropriate authorities for rectification.
  • Keeping accurate monitoring and operational records, including contacts and database updating as required
• Collate, analyse and report back on agreed metrics and KPI’s
• Support with arranging and running any special events and special screenings
• When required, arrange and run additional personal screenings for patients unable to attend regular screenings, plus special tailored screenings with particular hospital departments and patient groups.
• Manage the local roll out of any new type of screenings we embark on, such as our Applied Screening initiative.
• Support the delivery of our complementary bedside services, such as our Disney ‘Moments that Matter’ work.

Nurse & Volunteer Management

• Build, manage and support the team of nurses and volunteers to assist in the duties outlined above and to ensure that screenings run safely and smoothly – this will include managing recruitment and creating monthly rotas.

Marketing and Relationship Management

• Be proactive in marketing the service within the hospital, and building key relationships with hospital staff and our partner Alder Hey Children’s Charity.
• Develop and manage effective partnerships throughout the hospital and community.
• Represent the organisation effectively and compellingly at all times.
• Support the programming and development of the MediCinema as a centre for entertainment, being pro-active in developing a creative programme of sustainable events at each site. This could include supporter events, live performance and other relevant activities.

Administration and other duties

• Provide holiday or emergency screening cover when required.
• Manage the collection, loading and returning of films.
• Champion the work of MediCinema within the hospital and cinema environment, as well as confidently and positively representing MediCinema in all interactions and at any meetings and events.
• Contribute to the strategic development of the MediCinema at Alder Hey, operations and MediCinema as a wider organisation
• Communicate effectively with all team members, ensuring an inclusive and whole organisation approach

• Undertake other tasks, projects and duties as reasonably required.

MediCinema is a small team and staff members are expected to support each other and share cross-organisational work in addition to fulfilling individual responsibilities.

The Person

We are looking for a high energy, enthusiastic, self-motivated individual who is passionate about helping people and delivering impactful and effective services. They should be a warm, welcoming and positive person who can demonstrate the following skills and qualities: 

• Strong organisational skills with a good attention to detail.
• A proactive, resourceful, problem-solving approach.
• An ability to work both on their own and as part of a team.
• Experience in using IT and an ability to quickly learn and understand new systems and technology. Please note full training on ingesting films and running the projection equipment will be provided so direct projection experience, while beneficial, is not required.
• Excellent communication skills and an ability to caringly and openly relate to and build relationships with a wide variety of people, from children, family members, volunteers and centre staff.
• Flexibility and adaptability, and enjoyment of a working environment where no two days are the same.
• Demonstrate tact and sensitivity when dealing with people with a variety of needs and be aware of issues relating to confidentiality and safeguarding.
• Interest in healthcare, wellbeing and/or film & cinema.
• A sense of humour and congenial demeanour to help patients and families feel at ease and enjoy their MediCinema experience.

Please note the role will require an Enhanced DBS check, which we will arrange.

How to Apply

If you have a passion for health, wellbeing, film and the arts, and are a driven, highly-organised, compassionate and enthusiastic individual, we would love to hear from you.

Applications should be your CV and a covering letter telling us what appeals to you about this role and what makes you a strong candidate (no longer than one side of A4).

Please note applications will be anonymised.

Closing date for applications: Midday, 8th July 2024

Interviews: w/c 15th July 2024

MediCinema are an equal opportunities employer and an accredited Living Wage Foundation employer. If you require any adjustments in the interview process please let us know.

We are working with Ark Cancer Charity who are looking to appoint an experienced Fundraising Manager with demonstrable success in fundraising and marketing, and charity governance knowledge.

Ark Cancer Charity is an ambitious award-winning cancer charity that has raised significant donations both for capital and revenue projects benefitting patients using cancer services at the Hampshire Hospitals NHS Foundation Trust (HHFT).

In this newly created post, the Fundraising Manager will work collaboratively with the charity’s board and Head of Charity to shape their income generation for the next three years to enable them to meet the demand for their unique patient centred wellbeing services.

With a hands-on approach you will have:

• At least three years charity/third sector experience, including in a management role and,
• Experience of operating and engaging within complex stakeholder networks, of building partnerships externally and of fulfilling an ambassadorial role.
• Developed multi-channel, multi-year fundraising plan(s), excellent budget management and work to an agreed financial target.
• Excellent written and verbal communication skills, the ability to work collaboratively with trustee board members and effectively manage volunteers.
• Demonstrable fundraising success including securing donations from HNWIs, corporate partnerships and grant application writing (>£25K) plus an understanding of legacy fundraising.
• Campaign knowledge along with excellent digital marketing skills (social media, e-news marketing, website)
• Experience with regular charity reporting, excellent understanding of charity governance and charity commission requirements.

We are looking for someone strategic who has strong influencing and negotiating and problem-solving skills. Ideally you will have worked within a healthcare charity or NHS charity for at least two years and hold a relevant sector qualification such as CIoF or CIM, although this is not essential.

For more information, please contact Louise Portnall, Recruitment Consultant, Charisma Charity Recruitment. Your application should be submitted through the Charisma website and include your CV and supporting statement.

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status, or other category protected by law.

Location: Basingstoke, Hybrid

Closing date: 26 July 2024.  Please note that when a suitable candidate is found the role will close early, so please apply without delay.

Harris Hill are pleased to be working with a London Hospital Charity to recruit a Philanthropy Officer to join their Philanthropy & Campaigns team. As Philanthropy Officer you will help deliver the best possible experience to some of the charity’s most committed donors through a mixture of bespoke events, personalised communications, and recognition opportunities across our hospital sites.

The Charity generated £4.5 million through donations in 2023/2024, and are now preparing for an ambitious multi-million-pound campaign in support of a ground-breaking cancer centre on the hospital site. They take pride in being supporter focused and agile, to deliver impact for patients and staff across their hospitals.

As Philanthropy officer will play an important role in helping to build relationships, and increase income, in a pivotal year for the charity. The role will offer significant scope for development, giving you the opportunity to grow your relationship-building, communication, and project management skills in a supportive, ambitious, and high-performing team.

Your key responsibilities will include;

• To be the main point of contact for donors giving between £1,000 and £10,000 to the charity each year, building relationships through phone calls, emails, letters, and in person interactions.
• To support the development and delivery of engaging events, and bespoke communications for mid-level donors.
• To work closely with the philanthropy manager, supporting with the administration and day-to-day delivery of a new programme for the charity’s closest, and most engaged, donors.
• To draft engaging materials, such as letters, invitations, and thank you communications, to ensure patrons feel valued and have a positive donor experience.

• To work closely with the individual giving officer to steward those who enquire about, or pledge to leave, gifts to the charity in their will

This position would ideally suit a candidate who has experience of;

• Working with supporters, customers, clients, or the general public, delivering an excellent service on the phone, in person, and in written communications.
• Creating high quality written documents, such as tailored letters, proposals, slide decks, or other professional materials.
• Fundraising or engaging with the not-for-profit sector, whether professionally or through volunteering, involvement with community projects, or managing a personal fundraising page.
• Experience of developing longer term relationships with supporters, clients, or equivalent audiences.

In addition to a generous annual leave allowance and pension contributions, other benefits include

• Flexible working policy
• Savings on purchases with the Blue Light Card
• Subsidised gym, pool and classes
• Secure bicycle parking and shower facilities at our Hampstead site
• Fortnightly guided meditation
• Free massage therapy from our complementary therapy team

For more information about this position and next steps please apply here now.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

The Miscarriage Association is a national charity dedicated to providing support and information to anyone affected by the loss of a baby in pregnancy. We also raise awareness of the impact of loss, advocate for those affected and challenge the taboos that can make miscarriage a lonely as well as distressing experience. 

We do this by offering staffed support services (telephone helpline, live chat, email and DM), a network of peer support groups, a comprehensive website and a range of highly regarded patient leaflets. We also provide training and resources for health professionals and employers, contribute to research and ensure the patient voice is heard by policy and decision-makers. 

We are about to begin a new chapter in our 40-year history, with ambitious plans to ensure our trusted services and support reaches even more people affected by this often-heartbreaking experience.

We are now looking for a Head of Operations and Service Delivery to help us develop and deliver our core support, information and training services in line with our new three-year strategy. Working alongside the CEO, you will contribute to the charity’s strategic vision and plans and help to translate these into operational activity and KPIs.

Managing a staff team of four, you will be responsible for ensuring the expansion and smooth running of our helpline, live chat and other direct contact services, putting in place effective systems to measure the quality and impact of these.

You’ll oversee the volunteers’ strategy and programme and manage and develop our training offer for health professionals and employers, working with the staff team and freelance support to deliver these.

Working alongside the support and communications team, you will also oversee the production and distribution of our highly regarded patient information leaflets, ensuring they are regularly reviewed and updated.

You will also support the CEO in day-to-day operations of the charity: liaising with our IT, telecoms and other suppliers; reviewing and updating, where necessary, HR policies and procedures; looking after day-to-day financial processes; and general risk management.

About Us

Headway East London  is a charity supporting people affected by brain injury. Working across 13 London boroughs we offer specialist support and services for survivors and their family. We offer therapies, advocacy, family support and community support work alongside our day service: a community venue where people can make the most of their abilities and interests.

We also promote awareness and understanding of brain injury by providing information to the public, and offering training to university students, professionals and businesses.

Our vision is to build a community where people with brain injury are valued, respected and able to fulfil their potential.

About the Role

The Finance & Administration Assistant is a newly created role that will provide various parts of the organisation with administrative support, as well as some receptionist duties. This dynamic role will sit within the Finance team and report to the Director of Finance, however it will directly support the areas of Administration, Finance, Fundraising, and three different Service Delivery functions.

Principal Duties and Responsibilities

Administrative tasks

• Manage external communications through post, telephone and email, ensuring information is redirected to the relevant person to be dealt with efficiently and effectively.
• Support service/department managers with necessary purchasing.
•  Keep up to date record of monthly invoicing information for services and liaise between the Senior Finance Officer and the Service Managers to ensure this system is running efficiently and effectively.

Finance related tasks

•  Manage Petty Cash transactions on site, ensuring accurate and up to date records are kept at all times, and perform the bank runs.
• Collect and check monthly debit card and credit card reports with all necessary Purchase Invoices and PO’s from the card holders.
•  Assist the Finance Officer in processing expenditure: checking Purchase Invoices against PO’s, ensuring that all authorisations are in place, and posting expenditure on the QuickBooks database.
• Assist the Senior Finance Officer in sending out statements to overdue Debtors from QuickBooks.

Fundraising related tasks

• Process donation payments received via cheque, cash or PayPal and similar platforms onto the Beacon database.
•  Assist the Fundraising Manager in keeping the Beacon database up to date with donations/grants received, gift aid eligibility and forms, and grant contracts.
• Instigate periodic thank-you letters to donors.

Harris Hill is delighted to be working with a national health charity based in London who are seeking a Fundraising Manager - Trusts and Foundations to join their team.

This is a great opportunity for a Trusts and Foundations fundraiser to grow the portfolio of donors so ensuring the future of a charity providing a vital service to its community.

Key tasks and duties

Build diverse sources of income (contracts, grants, fees, donations) ensuring the sustainability of the charity and its services:

• Research funders
• Write proposals and compile budgets
• Research new funding and collaborative opportunities
• Monitor projects and ensure reporting requirements of funders are being met
• Liaise with existing donors, writing narrative and financial reports
• Negotiate any amendments to existing grants/ projects

To be considered for this role, you will need:

• Experience of writing and securing large and multi-year grants.
• Track record of securing major donations
• Excellent relationship building and communication skills

If this role sounds of interest to you and you want to have a chat and review the full job description, please do contact Dominic at Harris Hill on [email protected] or call him on 020 7820 7332.

Salary: £41,667 (FTE)
Permanent, Part-time (3 days per week)
Location: SW London

Deadline for applications - Wednesday 24th July 2024
Application Process - CV and Cover Letter

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Job summary:

Recently named Charity of the Year by Just Giving Awards 2022, we’re committed to moving further, faster to accelerate change for everyone affected by a brain tumour. Brain tumours kill more children and adults under 40 in the UK than any other cancer. We know that a cure can’t wait.

We are building a loyal and engaged community whose support will help us to fight brain tumours on all fronts; through research, support and campaigning, to save lives and improve quality of life.

We are looking for a high performing leader, who will be able to develop marketing strategies, manage a large marcomms team and offer strategic advice to senior management.

Who we’re looking for:

As the Head of Marketing, you will be responsible for developing The Brain Tumour Charity brand, devising new, and building on strong existing awareness campaigns and leading on capacity and marketing planning for integrated campaigns across The Charity.

You’ll help bring strategic thinking to the Marketing Team and be part of an Extended Leadership Team, balancing the needs of your own department with those of the wider mission and organisation whilst also supporting and developing your team.

You’ll oversee all branding activity to help us advance our mission and will be required to work closely with the fundraising and CX teams in The Charity to help deliver a sustainable model for funding and engagement.

You’ll be an experienced marketing professional with a good understanding of defining audience segmentations and building brand awareness, ideally within the health / research charity space.

Key accountabilities:

· Work with the Director of External Affairs and Strategy to  develop and lead marketing activity for all  parts of The Charity

· Manage design, copy and campaigns functions within the charity, including capacity planning and execution

· Build strong strategic relationships both inside and outside of the organisation, to form networks that will assist with the delivery our overall mission

· Develop and grow the brand with exciting new ideas that will meet our mission and raise our profile

· Work with the Extended Leadership Team to offer strategic advice to  contribute to the wider direction of The Charity

· Stay current with legal and regulatory frameworks, including; Data Protection legislation and the Code of Fundraising Practice, to ensure that all campaigns comply with current best practice in the industry

You’ll be a great fit if:

We encourage you to apply to the role even if you do not meet all of the criteria.

 

Experience:

· Experience in audience scoping and segmentation

· Successful history of delivering brand and high profile integrated campaigns

· Delivering brand and marketing annual planning

· Budget management  (multiple cost centres)

· 360  marketing experience (this role will manage marketing, creative and social/paid media teams)

· Implementing processes to plan and scheduling marketing capacity

Knowledge, Skills & Abilities:

· Brand and marketing expert—someone who can lead the marketing team to deliver against the objectives of our organisational strategy

· Solid understanding of brand positioning and its implementation across an organisation. Ideally will have worked on a brand re-fresh

· Has the ability to take the initiative and approach agencies/trustees for pro-bono work and can delve in and lead projects when needed but delegates effectively

*Please note that the responsibilities listed are not exhaustive and this job description may be subject to change as the role evolves over time.

 

What we’d like to give you:

You’ll be joining a collaborative, bold and innovative team of individuals who put our community first and are connected by a passion to make a real difference.

Location: While contracted to our office in Fleet, Hampshire, our team supports a blend of office and home working provided you have adequate broadband and IT capability, with an average of 2-3 days in the office each week.

Working hours: This role is 37.5 hours per week, with some out of hours working.

Benchmarked salary: £62,800 (dependent on level)

Our amazing benefits:

· 25 days annual leave (pro-rated for those who are part-time). Increases yearly with length of service

· Celebrate your work anniversary in true Charity style

· Occupational Sick Pay

· Hybrid working

· Flexible working

· Charity pension

· 1 day life leave per year to celebrate a special moment of your choice

· Wellbeing support including professional counselling

· A personalised on-boarding programme

· Cycle to Work Scheme

· Perkbox – our team discount portal

· Health care vouchers

*Some of these benefits are non-contractual and are subject to change

 

Diversity & Inclusion:

The Brain Tumour Charity is committed to promoting diversity and inclusion in all aspects of our organisation. We particularly welcome applications from individuals belonging to minority ethnic groups, LGBTQ+ communities, people with disabilities, and other underrepresented communities.

We strive to create a workplace that celebrates diversity and provides equal opportunities for all candidates and we encourage all individuals to apply even if they don’t meet all the criteria.

Eligibility to work:

Whilst we'd love to have you on board, we want to be upfront as we’d hate to waste your time applying for a role where we can’t take you on. At the moment, we're unable to offer visa sponsorship for any of our positions. We're currently seeking candidates who are already authorised to work in the UK without the need for sponsorship, who can remain on a permanent basis.

How to apply to our team:

Please apply by clicking the red ‘join our team’ button on our website, attaching your CV and a covering letter explaining why you want the role, what you would bring to the team and how your skillset and experience will enable us to make a real impact for those affected by brain tumours.

We are keen to ensure that our recruitment process is inclusive so if you’d find it beneficial to submit your application in a different format, please drop us a line at careers@ thebraintumourcharity. org.

Advert close date: 10 July 2024

First interview date and location: TBC over Zoom

Second interview date and location: TBC at our office in Fleet

The post holder will also:

· Contribute to achieving the objectives of The Brain Tumour Charity

· Live and breathe our values by being bold, collaborative and innovative, with a community-first  approach to everything you do

· Undertake any additional and ad hoc tasks as required

· Participate in team meetings and other meetings as required

· Monitor and evaluate activities and provide written reports

· Represent The Charity at external events in a professional manner

· Work within an equal opportunities framework

· Adhere to all The Charity’s policies, procedures and working

· Ensure all records are held in compliance with GDPR, The Fundraising Regulator Code of Practice and The Brain Tumour Charity policies

We process your data in accordance with the Data Protection Act 2018 and the General Data Protection Regulation. For full details, please read our privacy policy for job applicants.

Department - Engagement and Communications

Reports to - Head of Communications 

Hours of work- 37.5 hours a week over five days

Base - Hybrid home-location working. The postholder is required to attend our office in the Pears Building, Hampstead every Thursday and travel as needed to our locations in north London: Barnet Hospital (Barnet) or Chase Farm Hospital (Enfield) or Royal Free Hospital (Hampstead). 

Our vision

Our vision is for everyone served by the Royal Free London NHS Foundation Trust (RFL) to have access to world-leading healthcare, delivered by a thriving workforce and driven by medical research that has a global impact. We support the 10,000 staff of the RFL and their 1.6 million patients across Barnet, Chase Farm and Royal Free hospitals and more than 30 NHS services.

What we do

Through the services we provide, and the programmes and equipment we fund, we make a profound and immediate difference to patients’ experiences of care.

Our volunteering, support hub and complementary therapy teams enhance the hospital journey for all patients – whether they live locally or come from further away to access the trust’s specialist services.

Our support of the RFL workforce enables staff to perform at their best. Spanning individual professional development and training through to organisation-wide interventions, our initiatives bolster employee resilience and mental health so they can achieve the best outcomes for patients.

We fund ground breaking research with the potential to change people’s lives, whether it is through our grant programmes, commissioned research or delivering major capital funding appeals.

Our approach

We are a solution-focused strategic partner to the RFL, helping our hospitals to go further and faster than the NHS could do alone. We believe funding decisions should be made based on strategic priority and impact, with a strong focus on co-production.

We invest in:

• enhanced support for patients
• vital support for our staff
• ground breaking research and innovation
• cutting-edge medical equipment

The generosity of our donors, fundraisers and volunteers enables us to do this.

The charity, which employs more than 80 people, is working towards becoming an employer of choice.

Job purpose

This is a pivotal role created to support an ambitious £80m fundraising appeal that will culminate in the creation of the new Royal Free London Cancer Centre.

The RFL, is one of the busiest cancer services in London, combining local care for a population of 2.5m with specialist services relied on by patients from all over the UK and beyond. By 2030, the number of people diagnosed with cancer in north central London is forecast to increase by 42% to 66,000 as the population ages.

The RFL urgently needs to increase its diagnostic, treatment, research and development capacity to meet the needs of our patients. In response, the Royal Free Charity is preparing a major fundraising appeal to support:

•  the capital costs for the construction and equipping of a dedicated centre
• the delivery of cancer-related support services.

The campaign communications manager will support the activities of our fundraising directorate in the private phase (Autumn 2024 onwards) and the launch of the public phase of our appeal in early 2026.

The postholder will be responsible for developing and executing strategic communication plans to engage philanthropists, existing supporters, grateful patients, stakeholders and the public. It promises to be a varied and rewarding role in a small but highly collaborative and friendly team.

The role will report to our head of communications and work closely with the campaign director and colleagues in our fundraising directorate and with key clinical leads in the RFL.  

The role is ideally suited to someone who is comfortable working across strategic planning and operational delivery, relishing the opportunity to translate plans into activity.

Engagement and communications department

The communications team is responsible for keeping our supporters and local residents informed about the difference we make to the patients and staff of the Royal Free London NHS Foundation Trust.

We celebrate achievements and promote the charity and its successes to the world. We manage our digital presence through a range of channels including our website, our social media platforms and email marketing.

The objectives of the post are to: 

• develop and deliver the overarching communications and engagement plan for the cancer campaign
• work with the campaign director and colleagues in our fundraising directorate to support the development and delivery of donor-specific communication plans
• work with the campaign chair and campaign board members to promote the campaign in sectors where they are seeking to raise significant funds i.e. tech, finance, banking, media etc
• work with the campaign director and relevant agency to produce campaign materials and ensure the patient voice is represented in the appeal
• embed and champion the campaign brand to ensure consistency across all communications
• develop and maintain a campaign web presence, ensuring it is regularly updated with relevant content
• identify opportunities for thought leadership, including long-read articles and guest blog posts
• identify opportunities to update our supporters on progress
• share in the delivery of internal communications activity to ensure our staff and volunteers are well-informed ambassadors for the campaign
• share in the delivery of engagement activity with our online followers and supporters, responding in a timely and positive manner to comments and messages
• produce a wide range of communication materials including, but not limited to, reports, case studies, press releases and supporter information

• manage the storing of content and related consent on our digital asset management system

• provide ad-hoc support to the communications team including, but not limited to, crisis response and reputation management incidents

• represent the charity at events, conferences and meetings as needed

• co-ordinate plans and activity with the RFL trust comms team’s dedicated cancer communications manager

Key Relationships

• Engagement and communications directorate
• Campaign director
• Fundraising directorate
• Campaign Chair and Board members
• Charity trustees
• RFL communications team
• RFL clinical leads for cancer services and research

Person specification

Qualifications, experience, skills and knowledge

Qualifications – essential

• Educated to degree level or have a qualification in a relevant subject or have comparable relevant experience 

Qualifications – desirable

• Membership of a relevant professional group such as the Chartered Institute of Public Relations (CIPR) or Chartered Institute of Marketing (CIM)

Experience – essential

• experience in a mid-level communications or marketing role  

• experience working for the NHS or a health-related charity/not-for-profit organisation
• experience of delivering communications plans, from planning to execution and including evaluation
• experience of writing for a range of audiences and adapting content accordingly
• experience of ensuring content adheres to brand guidelines and tone of voice

Experience – desirable 

• experience of writing about cancer-related issues – this could be service delivery, patient support or research

•  experience of creating content that conforms to UK public sector accessibility standards

• experience of gaining and storing consent from subjects in photography, video and/or case studies
• experience of creating content in support of fundraising activity
• experience of working on a multi-year high value fundraising campaign

Skills & Knowledge – essential

•  excellent writing skills
• excellent people skills with the ability to put people at ease in interviews
• able to work under pressure and to deadline while prioritising and managing own workload
• operational understanding of SEO principles and experience in optimising content for search engines
• sound understanding of the NHS and health issues
•  a thorough knowledge of MS Office (Word, Excel and PowerPoint)
•  experience using CMS platforms such as WordPress, Craft or similar
• confidence to learn new systems and skillsets independently

Skills & Knowledge – desirable 

• experience producing or commissioning video content

• experience of producing or commissioning podcasts

Other requirements – we expect you to:

•  Take time for personal development, contributing learning and ideas to the wider team.

• To work unsupervised

• To work to tight deadlines and deliver results

• To have a positive professional work attitude

•  Be highly motivated and able to take the initiative

• Have a strong affinity with the NHS and philanthropic values

•  Have attention to detail

•  Support your team and your other colleagues

• Attend meetings and training as required

• Be flexible and respond to the needs of the charity

• Attend supervision on a regular basis with the line manager

• To treat everyone equally, regardless of sex, age, disability, gender reassignment, race, ethnicity, religion or belief, sexual orientation, or any other protected characteristic

• Read and adhere to the charity policies, including the dress code, and all relevant legislation and ensure that any team members who report to you do the same

• Work toward the charity’s vision and mission, and act in line with its values of dedication, innovation, partnership, energy and respect.

• Be aware of and have a good understanding of Health and Safety at Work and the Fire Procedure and understand the correct action to be taken in the event of a fire

• To undertake any additional relevant duties as required

This job description is not exhaustive. The role will include other tasks and responsibilities commensurate with the post and any changes needed to meet legislative requirements.

The recruitment process

To apply for this post, please send the following:

• CV (please include your last employer and dates of employment)

• Cover letter addressing how you meet the criteria set out in the job description and person specification

Please note, that applications submitted without a cover letter will not be considered for this role.

Closing date for application: Friday 12 July 2024, 12 noon.

Interview date: Wednesday 31 July 2024

• Please note, you must be able to provide evidence of eligibility to work in the UK.

We are happy to consider any reasonable adjustments that candidates may require during the recruitment process. If you require any reasonable adjustments at any stage during this process, please contact us as soon as possible.

As an equal opportunities’ employer, the Royal Free Charity is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Royal Free Charity and act in line with our values of dedication, innovation, partnership, energy and respect.

Benefits:

Core benefits:

•  25 days of paid holiday, plus three-day office closure rest period between Christmas and New Year, and UK bank holidays. This increases to 30 days leave after five completed years of continuous employment (all leave is pro rata for part time employees).
• A contributory pension scheme, where we match your 4% contribution towards your pension. If you choose to increase your payments into your pension scheme, we’ll match your contribution up to 9%.
•  A sick pay package that offers one month’s full pay and one month’s half pay in any 12-month period if you’ve been with us for less than two years. This rises to two months’ full pay and two months’ half pay in any 12-month period after two years of continuous employment.
•  Occupational maternity pay and paternity pay packages that provide more generous support than statutory pay alone.
•  A flexible working policy to support our employees’ work/life balance.

Support for your financial wellbeing:

As a member of the Royal Free family, you’ll be entitled to benefit from:

•  Expert financial advice from our financial partner, the London Credit Union
• Savings on purchases with the Blue Light Card
• Our Death in Service benefit

Support for your health and wellbeing

•  Gym, pool and classes at our Rec Club in Hampstead
•  Secure bicycle parking and shower facilities at our Hampstead site
•  Monthly guided meditation
• Free massage therapy from our complementary therapy team
• Menopause peer support group
• Employee Assistance Programme offering 24-hour access to free confidential advice and support on work and personal issues.

Location: Redhill Aerodrome, Surrey
Contract Type: Permanent, Part time
Salary: £27000

Benefits:

- 33 days annual leave rising with service
- Occupational/Enhanced Sick Pay
- Enhanced Parental Leave
- Access to the Blue Light Card and Blue Light Events
- Access to the Wellbeing Hub Money Purchase Pension
- Scheme Group Life Assurance Cover
- Group Income Protection Cover
- Critical Illness Cover
- Employee Assistance Programmes
- Hybrid working
- Development opportunities

MAIN PURPOSE OF THE ROLE:

The Rota Coordinator is an essential and integral part of Team KSS, focusing on supporting the clinical team to ensure safe and effective medical staffing across all areas of Service Delivery. It is dynamic, challenging and at times fast paced. The post holder will be required to undertake the Service Delivery Scheduling in relation to agreed standards and ensure the delivery of Service Delivery Scheduling is of the highest quality within agreed policies and procedures, maintaining operational cover utilising the resources available.

To coordinate an effective Scheduling function in liaison with the Head of Clinical Workforce to ensure the effective delivery of service is maintained. This will involve managing consultant, Registrar and junior doctor rotas, ensuring compliance with the European Time Working Directive and New Deal, together with staff under Agenda for Change Terms & Conditions.
You will ensure that systems are in place to manage all leave and sickness for medical staffing and ensure systems are in place to ensure Clinical Risk/Governance requirements are met.

MAIN RESPONSIBILITIES:

- Assist in the delivery of effective, efficient, support service at all times, managing own workload without supervision, and be able to manage competing/conflicting demands on time.
- Responsible for day-to-day operational management of the roster, to ensure provision of planned resources against agreed schedules within the operational, dispatch and on-call rotas, and liaise with staff and Clinical Operational Managers (COM) to ensure rotas are planned and populated appropriately. Ensure “relief” hours are optimally allocated to balance hours worked vs contracted hours. Implement control measures to manage budget implications in the use of relief hours and emeritus staffing
- Assist in monitoring staffing requirements within designated Operation Areas in liaison with the Head of Clinical Workforce
- Check and authorise staffing swaps to ensure these maintain adequate cover
- Provide accurate and timely records of shifts undertaken by emeritus staff on a monthly basis to enable appropriate salary payments to be correctly administered
- In collaboration with the duty COM, arrange cover short-notice absences, allocating and recording emeritus shifts as required.
- Support the Clinical Director and nominated educational deputy in the rostering of the training/educational requirements, including compliance with mandatory training.
- Authorise and Input Abstractions in line with KSS policies and procedures ensuring that appropriate records are kept and annual leave allowances/TOIL are managed to maintain service provision
- Ensure that agreed procedures are followed in relation to the KSS Policy while on shift.
- Ensure that the Trusts computerised rota system is used appropriately in line with all KSS policies and procedures and the data held within the system remains confidential.
- In consultation with Clinical Operations Managers, prioritise use of own time and resources to ensure the best interest of KSS and of staff are observed.
- To attend relevant meetings & induction to outline the expectations of staff when in post in relation to absence reporting and rota compliance.
- Ensure that changes in circumstance of Service Delivery staff e.g grade/hours are actioned using KSS agreed policies and process, completing Staff Change Forms/Termination forms as necessary in collaboration with HR colleague
- Maintain effective working relationships with all departments within the KSS.
- Be flexible within the role and undertake other duties that are required and are commensurate with this role.

ADDITIONAL INFORMATION:

The closing date for this role is 16th July 2024. However, the role may close prior to this date if a suitable candidate is found.

Closing date 18-07-2024

REF-214935

Harris Hill are delighted to be working with a specialist London Hospital to recruit an Individual Giving Officer. This newly created position presents an exciting opportunity for an experienced Individual Giving Fundraiser to make their mark and help shape the way the Charity raises funds through its individual giving channels.

Please note – this is a part time position offering 30 hours per week. The advertised salary is the full time equivalent.

The Individual Giving officer will be responsible for the development and management of the Charity’s Individual Giving portfolio, which includes single, regular, payroll, and in-memory giving, and will have a direct impact on achieving key objectives and meeting income targets.

Reporting to the Head of Fundraising this position will support the with the development and implementation of the Individual Giving strategy. You will refine existing fundraising activities, implement new fundraising initiatives and develop tailored stewardship journeys with the objective of acquiring new donors and increasing donations or donation value.

You will provide the best end-to-end supporter experience for both new and existing donors.

This is a wonderful opportunity to join a dynamic, fast-paced team at an exciting time as the Charity shapes a new three-year strategy. This role offers an ideal platform for someone who wants to use their skills to have a real impact in a healthcare setting.

The ideal candidate will;

• Have experience of individual giving fundraising including acquisition and retention activity
• Have experience of creating, developing and implementing direct mail appeals, digital fundraising appeals or campaigns
• Have a good understating of what makes a good supporter journey
• Be competent with data management and manipulation, and using CRM systems to support your work

This is hybrid role requiring a minimum of 1 day per week in their North West London office.

For more information about this position and next steps please apply here now. Applications will be considered and interviews arranged on a rolling basis so please apply now to avoid disappointment. 

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Title: Male Residential Support Worker (this is a live-in role)

Responsible to: Senior Support Worker

Responsible for: Young people living in the accommodation (4 young people aged 16 – 18 years old seeking asylum in the UK).

Location: This is a live-in, residential role based in a supported accommodation home in Loughborough. Some work will be based in our office buildings.

Hours: 25 hours per week on duty – this is a mixture of day, evening and weekend shifts. Two days a week will be off duty.

Leave: Two nights a month can be taken as nights away from the home. This in addition to annual leave allowance. Annual leave - 33 days (converted into hours) pro-rata for number of hours worked

Salary Band: £24,150 - £27,760 per annum pro rata. Equivalent to £16,100 to £18,506 for 25 hours a week.

Benefits in kind: Rent-free accommodation, including Wi-fi, gas, electric and council tax bills.

Contract: Permanent

Start Date: Immediately

Overall Purpose

To provide advice, assistance and support to young people in the home, as a key member of the Support Team, delivering Baca’s service in line with our Vision and Values. The role includes a consistent adult presence in the home. To attend to their practical and emotional needs whilst supporting the development of living skills. To teach them how to manage and look after a home in order to keep it safe and hygienic. To build trusting relationships within the home to enable young people to feel safe and cared for. To act as an excellent role model and to work closely with them and their Support Worker to enable them to make good progress towards independence.

Specific Duties & Responsibilities

• Welcome newly arrived young people into the accommodation, helping them feel safe and able to rest; with compassion without discrimination of age, race, colour or behavioural issues.
• Actively support young people to make progress and develop in the following outcomes; physical wellbeing and emotional wellbeing; personal safety; education and learning; employment and training that is safe and suitable; social engagement (being part of the community and activities outside of the home)
• Be an excellent and positive role model, offering advice, guidance and assistance and consistently modelling behaviours in line with Baca’s values.
• Using Baca’s progress plan, train all young people in living skills and looking after a home such as washing, personal safety, cleaning, cooking and food safety, food shopping and budgeting.
• Providing emotional support at times of difficulty, anxiety or stress.
• Encourage young people settle into and support them to maintain a healthy routine which will include regularly attending education and social activities.
• Act as a co-keyworker for the young people to ensure that their support plans and progress are up to date and that all their needs are being met.
• Enable young people to live with positive values and good boundaries by challenging any unhelpful or unsafe behaviours and encouraging safe and positive behaviours.
• In accordance with the guidelines on Safeguarding and Health and Safety policies, to accept responsibility for working within these guidelines and report any concerns.
• Work collaboratively with the rest of the Rebuild Team to ensure all young people are safeguarded and supported to rebuild their lives.
• Take responsibility for keeping the home clean, by consistently role modelling to and training young people.
• Maintain very good communication with relevant members of the Rebuild Team and relevant social workers
• Ensure regular appropriate reporting requirements are consistently met, meeting regulations set out by Ofsted.
• Complete and update all admin work as part of the role such as month end reports and support plans on time and in a consistent manner.
• Playing an active role in developing knowledge and understanding in areas relevant to the role and especially in the areas of asylum and refugee law, trafficking, supporting separated children and the cultures of different nations relevant to Baca.

To work as part of the team

• Be a role model, leading by example in practicing the Values of Baca.
• Actively participate in the delivery of the aims and objectives of the organisation working collaboratively with colleagues to achieve them.
• Demonstrate curiosity and willingness to learn by be willing to give and receive feedback on performance with colleagues and managers.
• Play an active and supportive role within the organisation.
• Actively participate in team meetings, making a positive contribution to enable young people outcomes to be achieved.
• Maintain strict confidentiality in relation to work undertaken and ensure all confidential material is stored according to Baca’s Confidentiality statement and Data Protection Policy.
• Treat all staff and young people fairly and without prejudice, in line with Baca’s Equality and Diversity Policy.
• Consistently outwork the correct procedures for dealing with any safeguarding incidences or concerns, in line with Baca’s Child, Vulnerable Adult Protection & Safeguarding Policy and whistleblowing.
• Adhere to all Baca’s policies and procedures.

Personal Specification

Baca is looking for a Support Worker who is passionate about seeing unaccompanied young refugees achieving their potential and rebuilding their lives for a better future. The successful applicant will have a personal style that is in line with Baca’s vision and values. They will live in the new arrival house and make it their home. They will be a good self-starter and have excellent interpersonal skills with the ability to inspire our young people to be the best they can be. The successful applicant will be motivated and passionate about the work that Baca does and the young people in our care. They will be very approachable, enjoy working as part of a wider team but also able to manage their own time and workload. Someone who is supportive, approachable, responsible, reliable, personable and willing to set boundaries in line with Baca’s values.

This is a frontline role that will need the successful applicant to be working closely with young people in their houses and will need access to transport young people to different appointments, meetings and activities.

An enhanced DBS check will be required. Shortlisting and interviews will take place as and when applications are received.

Please note: We cannot offer sponsorship for this role as Baca is not on the Home Office list.

Working Well Trust is a mental health, learning disability and neurodiverse and employment focused charity in London.  All of our projects share the aim of improving the lives of people with mental health support needs, or who have learning disabilities and/or who are neurodiverse through training and employment.

This new role of HR Manager will be working with our team to support their employment and wellbeing, as well as providing the key structure and systems to enable the Trust to deliver to our clients and funders.  Over the last couple of years we have expanded and although we are proud of how we support our clients and colleagues it is now clear that we need in-house support to ensure that this continues and to help drive improvements. 

As this is a stand alone post we do need someone who is experienced and CIPD qualified.  Experience of the charity/third sector is not essential nor is management experience. Commitment to promoting welfare and inclusion are essential requirements for the role.

You will be reporting to the CEO but also be the key employee on the People and Culture sub committee which brings together trustees, including a HR professional, and staff to discuss and plan work priorities.

The role we are recruiting for is as follows: 

Full time: 28 hours per week but we can be flexible what hours and days these are worked.

If you would like to discuss this role please see the Job Description for contact details.

Please click apply to send your CV after answering the screening questions. 

Candidates need to clearly outline how they meet the person specification points in their personal statement.

Employee benefits include an employer contribution to a personal or workplace pension equivalent to 6% of gross salary. 30 days annual leave plus paid public holidays (FTE). 

Working Well Trust is an equal opportunities and Confident about Disabilities.

Closing date: 9am Friday 12 July

Telephone interviews: During week beginning 15 July but may be held earlier

Final Stage interviews: 26 July