Charity jobs
ID: 1439 - Senior Social Media Executive
Service: Digital Marketing
Salary: £32,311 FTE per annum + £480 home working allowance
Location: Homebased
Hours: Full time 37 hours per week. We offer flexible working arrangements - please see below for more details.
Contract: Permanent
Relate at Family Action & the Role’s Impact:
Family Action is a national charity that supports people through change, challenge and crisis across England and Wales. On 1st January 2025, Relate, the largest provider of relationship support, joined the organisation helping us reach even more people and support the creation of secure foundations for children and young people, and safe, supportive relationships for all.
For over 150 years Family Action has seen first-hand the power of family and relationships to shape lives, for better or worse. That's why we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.
Whatever family means or looks like to us, it's relationships that matter. With Relate at Family Action, we are able to extend the support we provide with counselling, information, mediation and support to individuals, couples and families from all backgrounds and sexualities, as well as provide expert training for relationship support practitioners.
This is an exciting opportunity to join our organisation and help shape the future of Relate’s social media presence as part of Family Action. You will oversee Relate’s paid and organic social media activity, build brand awareness and drive sales of services and toolkits, whilst also supporting wider Relate at Family Action work aligning both brands.
Main Responsibilities (for details check the job description and person specification):
• Manage Relate’s social media channels, including Facebook, Instagram and LinkedIn, and the planning, creation and scheduling of organic content
• Work with the Social Media Manager and Head of Digital Marketing to develop a paid social media strategy and sales funnel to support B2C opportunities and the purchase of Relate’s services and toolkits by individuals and organisations.
• Create and manage paid social ad campaigns at each stage of the purchase funnel ie. awareness, interest, conversion.
• Support other social media channels linked to Relate at Family Action, such as those managed by our charity shop retail teams.
Main Requirements (for details check the job description and person specification):
• Experience of effectively managing social media channels.
• Experience of delivering successful paid social media ad campaigns from end to end.
• Excellent copywriting skills and the ability to write powerfully and succinctly for different audiences and objectives.
• Experience of driving sales of products and services through social media marketing.
Benefits:
- an annual paid leave entitlement of 30 working days plus bank holidays
- up to 6% matched-pension contributions
- flexible working arrangements and new starters have the right to make flexible working requests from day one of employment
- enhanced paid sick leave and paid family leave provisions
- eye care and winter flu jabs vouchers
- cycle to work scheme
- investing in your professional development with ongoing quality training and career development opportunities
We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.
To Apply:
• Please apply via our website - Click the “Apply Now” link and fill out our digital application form
• Closing Date: Sunday 11th May at 23:59
Interviews are scheduled to take place virtually, week commencing 19th May 2025.
Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.
We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role, and will reimburse your travel cost if you attend an interview.
The client requests no contact from agencies or media sales.
Could you be our new Community & Events Fundraising Manager? This is an exciting role with real purpose, helping us build a sustainable funding future that supports our values and the people at the heart of our work.
We are seeking to grow our income in the coming years by diversifying our revenue streams and increasing our community engagement to include:
- individual giving
- support from schools, churches and local community groups
- corporate donations and sponsorships in and around our local area
In establishing this new role, you’ll proactively create and grow fundraising income across all fundraising streams to enable us to continue supporting people in crisis and meet local need.
Please see all details in our attached job description and person specification.
To provide emergency food and support in Stratford-upon-Avon and surrounding areas for people in need, and to work with partners to prevent and reliev
Job title: Philanthropy Manager
We are seeking our first Philanthropy Manager to cultivate, solicit and steward a portfolio of donors and prospective donors (including alumni and other individuals, companies and charities) to generate major gifts £10,000 - £1 million+ for the Trust.
The successful candidate will join a small Executive Team of two (Director and Stewardship Officer) and work closely with our newly appointed Chair (from 6 July 2025), the Board of Trustees, and members of its sub-committee for Alumni Relations, Fundraising and Communications.
The first Kennedy Scholars departed for Harvard and MIT in 1966. In 2026 we will celebrate the 60th anniversary of this significant milestone in our history. The impact of this life-changing opportunity over the past 60 years will feature strongly in our new fundraising campaign.
Reporting to: Director of the Kennedy Memorial Trust (KMT)
Hours: Full-time 37.5 hours per week. We understand that full-time hours may not suit all candidates, so there is some flexibility in the hours and work schedule.
Contract: Permanent
Compensation: Salary £45,000 FTE, 30 days holiday plus bank hols (FTE) and 8% employer pension contribution after 3 months’ service
Location: Home-based but within easy access to London. The post holder can work on a hybrid basis, combining predominately home-working with regular in-person meetings in London. Travel from home to London for work and meetings will be paid in accordance with any expenses policies in force at the time.
The role involves some travel, in addition to the London working requirement, for meetings/events with donors, scholars, trustees and other stakeholders – ie monthly within the UK and twice a year to the US. There will also be occasional evening and weekend commitments.
Equality, diversity and inclusion are a key part of our values, and we encourage applications from all backgrounds.
Please note, we are unable to offer a work visa for this role and so you must have the right to reside and work permanently in the UK.
About the Kennedy Memorial Trust
The Kennedy Memorial Trust funds exceptional UK students to pursue graduate studies at Harvard University and the Massachusetts Institute of Technology. Established as a ‘living memorial’ to President Kennedy following his assassination, the Trust has supported around 600 Kennedy Scholars since the first cohort in 1966. In addition to the scholarships, the Trust manages and maintains a memorial at Runnymede in Surrey.
The Trust prides itself on the talent and service of the candidates it selects. Following their time at Harvard or MIT, scholars have gone on to play leading roles in the UK and across the world, in public service, the law, science/technology, health, education, business, charities, the arts and media. Alumni of the programme include Lady Mary Arden (Supreme Court Justice from 2018 to 2022), Lord Mervyn King (Bank of England Governor from 2003 to 2013). David Miliband (ex Foreign Secretary, now CEO of the International Rescue Committee), Dame Kate Bingham (Chair of the UK Government's Vaccine Taskforce), Zanny Minton Beddoes (Editor-in-Chief, The Economist), and Matt Clifford CBE (Co-founder of Entrepreneur First and Chair of the UK's Advanced Research and Invention Agency).
The Trust is a registered charity (number 234715) and is responsible for the Kennedy Memorial Fund. In accordance with the Deed, Trustees are appointed by the UK Prime Minister, the Presidents of Harvard University and the Massachusetts Institute of Technology, or by the President of the United States. Originally funded by public donation, the Trust has developed a medium-scale fundraising programme over the last decade and is now planning a more ambitious campaign as the foundation for its future development.
The role
1. Fundraising activity
Contribute to the development of the new fundraising strategy.
Research, identify and pursue fundraising opportunities that meet the Trust’s strategic objectives.
Lead one-on-one and small group meetings with Trustees and key supporters to identify, develop and deliver fundraising objectives.
Assist Trustees in developing and maintaining their portfolios of prospects and donors.
Write compelling fundraising proposals and applications for funding, including bespoke proposals tailored to specific individuals.
Initiate and nurture relationships with potential high-level donors aiming to establish a strong and long-term philanthropic relationship
Lead one-on-one and small group meetings with high-level donors and potential donors and ask them for significant financial contributions.
Maintain and develop professional, trusted and productive relationships with current and past donors, and with a range of priority stakeholders.
Use appropriate and effective negotiation skills to motivate and guide donors to make gifts at a high level.
2. Processes and Procedures
Ensure the Trust is compliant with all relevant aspects of the Fundraising Regulator’s Code of Fundraising Practice and the Charity Commission.
Maintain a professional approach to handling sensitive and confidential information, complying with privacy and data protection legislation.
Maintain the Trust’s suite of policies and procedures related to fundraising and donor engagement.
Actively engage in external networks to identify new prospective donors.
Contribute to monthly and quarterly fundraising performance reports and present progress to the trustee board and its committe
Accurately record donor interactions in the CRM database and contribute to improving data management and analysis processes.
Regularly update the Executive team on fundraising activities and seek their input and support as needed.
Work closely with the Stewardship Officer to develop and implement solicitation and stewardship plans for donors and prospects.
Participate in team decision-making by suggesting creative solutions and engaging in strategic planning discussions.
Any other duties which may be required by the Director.
Other Responsibilities
As a small organisation we ask staff to remain flexible in their role responsibilities and so the JD will vary from time to time.
Experience and education required:
Experience of professional fundraising, with a track record of successfully securing major (£10k+) gifts from individuals, Foundations and businesses.
Educated to degree level
Experience of delivering a fundraising programme and pipeline to meet financial targets.
Experience identifying, negotiating and managing resource requirements in support of fundraising activity
Experience of having worked with high-level donors
Demonstrable understanding of higher education in UK and US
Demonstrable understanding of data protection/ Fundraising Regulator’s Code of Fundraising Practice and the Charity Commission.
High computer literacy in standard office packages and experience in using databases.
Competencies required:
The ability to work effectively on own initiative and within a team.
The ability to motivate and enthuse donors and prospective donors.
Excellent negotiation skills.
Excellent administrative and organisational skills and attention to detail.
Excellent interpersonal and communication skills, both spoken and written.
Adaptability and resilience.
Tact and sensitivity.
Knowledge and understanding of current affairs and higher education in the UK and US.
Personal Attributes required:
Exceptional social confidence and adeptness in building and maintaining strong relationships with senior stakeholders
Excellent time and project management skills and the ability to organise work effectively to meet deadlines.
Excellent interpersonal, verbal and written communication skills, with a record of communicating
information to a variety of audiences.
Good judgement and the ability to deal appropriately with confidential information or other sensitive issues.
Empathy and the ability to understand and articulate the personal, academic, and career aspirations of our scholars.
Ability to take initiative and be a self-starter.
Commitment to equality and diversity, treating people from all backgrounds with respect and dignity.
Willingness to invest in continued personal development.
The ability to make independent decisions daily.
How to apply and time of interviews
Please apply with a CV and covering letter outlining how you meet the Experience required criteria outlined above and what you would bring to the role by end of the day 25th April.
Please include the details of two referees, including one we may contact if you are shortlisted.
Interviews are planned to take place on 9th or 16th May in Central London.
If you are offered the post, you will be asked to provide proof of your right-to-work, your identity, and we will contact the second referee you have nominated.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Imagine being told that you, or someone you love, is losing their sight. In that moment, two profound questions demand urgent answers:
• Can this be stopped?
• How will I live my life?
Currently, research into preventing and treating sight loss is chronically underfunded, receiving a mere 1.2% of publicly funded health research grants: people who are blind or vision impaired are three times more likely to experience loneliness and isolation than the general population.
We find and fund the brilliant minds and bright ideas that put change in sight. Our researchers are at the forefront, making breakthroughs and discoveries that will prevent, treat and cure eye disease. The partnerships we build and initiatives we support are changing life for blind and vision impaired people.
We are Fight for Sight: we won’t stop until we: Save Sight. Change Lives.
We have a clear ambition, led by our CEO, Keith Valentine, who has valuable lived experience of sight loss. We’ve secured well-respected and highly engaged ambassadors, such as Sir John Major and Frances Segelman.
We are now looking for experienced, committed, and creative individuals to join our dynamic team to help realise a new five-year growth strategy. You’ll be part of something impactful, we’d love to hear from you.
We have a busy challenge events programme and an active Family Fund community programme, with ambitions to grow this area over the coming years as part of our five-year strategy. Key areas we are looking to focus on are investing in digital marketing, taking steps towards devising our own mass-participation event and grand challenges, and further integration with our London based charity shops.
The Events and Community Fundraising Manager will play an integral role in ensuing this continued success and that we secure exciting new partnerships and opportunities.
Responsible to
Head of Community and Engagement
Direct reports
Events and Community Officer
Working hours and contract
This is a permanent full-time role. We will consider part-time and flexible arrangements.
Salary
£40,000
Location
Aldgate E1 and hybrid working. Minimum two days in the office and external meetings and events as required.
How to Apply
Please submit your CV and a cover letter / supporting statement of no more than two pages which evidences the specification. You must also answer the vetting questions via the application portal.
Closing date for applications: 9am Monday, 28th April 2025
Early applications are encouraged. We will be interviewing on a rolling basis; therefore, we may close early subject to the number of applications received.
Role Responsibilities
Strategy and planning
• Deliver the existing Community and Events strategy and maximise opportunities for income growth
• Identify and develop new income generating opportunities across Community and Events Fundraising, devising new events and engagement opportunities
• Develop, implement and monitor against KPIs, annual plans, and income and expenditure budgets, ensuring targets are met with robust analysis and reporting
Income growth, event and supporter management
• Proactively manage all aspects of Community & Events Fundraising to increase our supporter base and maximise income, supported by the Events and Community Officer
• operational management of all income and expenditure ensuring sound ROI.
• Develop and deliver supporter journeys that raise average fundraising per head, decreases drop-outs and increases repeat entry
• Implement new digital and value exchange fundraising streams
• Optimise the Family Fund programme to strengthen commitment and fundraising potential of existing Family Funds, and enable recruitment of new Funds
• Deliver excellent support to fundraising groups and recruit new volunteers to fundraise and advocate on behalf of the charity
• Work collaboratively across the charity to facilitate cross-selling opportunities and engaging supporters in other fundraising opportunities, in particular working with the corporate team to recruit participants and support propositions at corporate fairs.
Fundraising events management
• Manage delivery of the event portfolio to achieve financial and sign-up targets, delivering effective on the-day support for event participants. This includes ensuring our events are accessible for visually impaired participants
• Deliver excellent supporter care to ensure supporters are motivated to achieve (and exceed) their fundraising targets, feel valued and build engagement with us
• Key point of contact for high level event participants and community fundraisers via face-to-face meetings, phone calls and emails – providing timely and personalised support
• Support the Events and Community Officer with enquiries, applications and registrations for challenge events, ensuring high levels of conversion, and capturing relevant supporter data
• Support the Head of Community and Engagement, or other teams within Fight for Sight with the successful delivery of key special events, including fundraising gala dinners or receptions, virtual events and mini conferences, and third party or established supporter events.
• When required, support the Events and Community Officer in managing guest lists, enquiries, and ticket sales for special/major donor events and receptions, delivering a seamless guest experience and timely follow-ups supporter care and relationship management
Marketing
• Oversee all paid Facebook advertising activity for events, updating web listings, and utilising our networks
• Work with the Marketing & Communications team to raise awareness/increase recruitment across all activities, highlighting case studies and media stories
• Develop and deliver effective and engaging content, and materials for supporters to increase recruitment, retention, and average fundraising amounts
• Oversee the creation and delivery of quarterly events e-newsletter, plus additional e-blasts
Managing information and reporting
• Work with the Database Manger to ensure accurate records within our CRM system (ThankQ) and management of income from online and offline giving
• Carry out post-event evaluations, analysing supporter data help facilitate greater levels of income
• Support other areas by attending events, exhibitions etc. as required by a small team with varied responsibilities
• Other duties as may be reasonably required by line manager role
Leadership & management
• Provide excellent leadership and line management of direct reports, ensuring that team members meet their individual objectives, develop and grow in their roles, and are motivated and high performing
• Work as part of the fundraising senior management team, alongside the Director and Head of Community and Engagement to devise, deliver and implement the team’s strategy and the organisation’s strategic plan
Other
• Become fully conversant with the aims and objectives of the organisation
• Keep up to date with developments in the sector and key new initiatives in our field
• To work at all times in compliance with the Fundraising Regulator’s Code of Practice and data protection legislation
• Events as necessary
Person specification
Desirable skills, knowledge & experience
• Minimum five years of experience of events and community fundraising, in particular with developing overseas or large-scale mass participant events.
• Experience with recruiting new volunteers and fundraisers from a range of community groups including but not limited to faith-based fundraising, schools and street collections.
• Meeting income targets of over £350,000.
• Experience with managing senior volunteers within fundraising groups and building excellent rapport with them.
• Liaising at all levels with the ability to motivate and inspire others to support financially.
• An effective networker, with an ability to build high level relationships with a diverse range of stakeholders.
• Experience of designing and delivering high impact stewardship programmes and delivering successful and engaging events.
• Proven experience of devising budgets and project plans and reporting against them.
• Excellent track record of personally securing community partnerships and supporter-led events
• Experience of implementing new digital and hybrid fundraising strategies.
• Effective time-management with the ability to manage conflicting prioritises to meet planned and unplanned demand, ensuring that deadlines are met.
• Understanding and experience of working within the requirements of the Code of Fundraising Practice and data protection legislation.
Personal qualities
• An understanding of and commitment to the sight loss community.
• An accomplished written communicator, adept at using the latest statistics and data to evidence need and impact whilst maintaining an engaging and human tone of voice.
• Excellent financial fluency.
• Flexibility and a practical, can-do attitude.
• Highly motivated and able to juggle a varied workload.
• Personable, with excellent listening skills and high emotional intelligence, with the ability to think creatively.
• Ability to identify new fundraising initiatives, assess likelihood of success and impact on resources, develop appealing ‘asks’ and match donor interests to funding needs/projects.
• Excellent accuracy and attention to detail.
Flexibility
The role description is a general outline of duties and responsibilities and may be amended as we grow. The post holder may be required to undertake other duties as may be reasonably required from time to time.
Employee benefits
We value our staff and volunteers and want to make sure that they are supported in their work. Other benefits we also offer are:
• A great team and a supportive culture
• Employer pension contributions matching up to 10%, and death in service cover
• Generous parental leave
• Flexible/hybrid working options
• Apprenticeships scheme, study leave and financial support for training & development
• Cycle to work scheme, eye test vouchers, and a staff loan scheme, access to an Employee Assistance Program
• An active Social Committee and staff events
Application & Interview process
See above for How to Apply. Please note that we value the authenticity and individuality of our applicants and believe that your CV and cover letter should reflect your unique skills, experiences, and personality. Therefore, please refrain from using AI tools, including ChatGPT, to produce your application materials. Applications drafted with the assistance of AI will be automatically rejected.
Successfully shortlisted applicants will be invited to interview in person at our Mansell Street offices.
The interview process will include two stages and will be conducted on a rolling basis. There is likely to be an exercise or task at second stage.
Accessibility
We believe in fostering an inclusive environment where all individuals, regardless of their abilities or circumstances, feel supported and valued. If you have any accessibility requirements or specific needs that you would like us to accommodate during the application process, please let us know. If you are unfamiliar with MS Teams and would like to familiarise yourself with the platform before the interview, we are more than happy to arrange a tech run-through to ensure your comfort and confidence.
Equal opportunities, diversity & inclusion
Don’t meet every single requirement? At Fight for Sight and Vision Foundation we are dedicated to building a diverse and inclusive workforce, so if you’re excited about this role but your past experience doesn’t align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles that we have.
We have an inclusive and accessible recruitment process, including any adjustments required to support people from diverse community groups.
Please submit your CV and a cover letter / supporting statement of no more than two pages which evidences the specification. You must also answer the vetting questions via the application portal.
Deadline: Monday 28th April at 9am
Early applications are encouraged. We will be interviewing on a rolling basis; therefore, we may close early subject to the number of applications received.
Following a successful 12-year tenure by the current Chief Executive Officer, South Yorkshire Eating Disorders Association (SYEDA) is seeking a new leader to guide the organisation into its next exciting chapter.
Rooted in lived experience and developed over three decades, SYEDA is a leading regional charity offering support to individuals affected by eating disorders, along with their carers and the professionals who support them. The organisation has recently secured a major five-year contract, along with additional grant funding, to expand both its clinical services and early intervention work, including innovative programmes in schools and community settings.
This opportunity calls for a forward-thinking, emotionally intelligent, and strategic leader with the vision and capability to build on a strong foundation—enhancing reach, influence, and impact across the region.
As CEO, you will:
- Lead SYEDA’s strategy and vision, working closely with a committed Board and team
- Oversee the delivery of clinical and preventative services, ensuring high standards of care, access and innovation
- Support and develop the staff team (~20 people), embedding a culture of inclusion, learning, and wellbeing
- Drive income generation and ensure financial sustainability
- Represent SYEDA regionally and nationally.
About you:
You’re an experienced senior leader with proven experience in people management, strategy, and operational delivery. You understand the importance of good governance and inclusive leadership. Ideally, you’ve worked in or alongside the NHS or charity sector, and you bring passion for health/social care, EDI, and recovery.
Why join SYEDA?
· To become part of a specialist charity with a growing national profile, a financially stable, and with ambitious plans for future growth.
· To join and promote a warm, collaborative culture with a strong commitment strong commitment to incorporating lived experience at all levels of the organisation.
· For an opportunity to shape support for some of the most underrepresented individuals in the mental health field today.
The client requests no contact from agencies or media sales.
JOB DESCRIPTION
____________________________________________________________________________
Job Title: Operations Manager
Reporting to: LandWorks Project Director.
LandWorks is a national award-winning project. It is a pioneering rehabilitation and resettlement charity that provides a supported route back into employment and the community for people coming out of prison or at risk of going to prison.
LandWorks is a small organisation with a strong determination to get the best outcomes for its beneficiaries and ultimately influence change in the Criminal Justice System (CJS). The Operations Manager is part of the Senior Leadership Team and will deputise in the Project Director’s absence.
This role might also suit someone currently in a position such as Head of Operations, Operations Director or Chief of Operations in a smaller organisation…They might already be working in the criminal justice or charity sector or have transferable experience in the public or private sectors
This role requires a belief in and commitment to LandWorks’ values. Alongside leadership and operational oversight, advocacy for the organisation's values and beneficiaries is vital.
The Operations Manager will be a real ‘people person’, playing a vital role in supporting and managing staff, ensuring compliance with policies and procedures, maintaining operational efficiency and developing the role.
LandWorks is perhaps unique in its rehabilitative approach. Our basic values support the development of trusting relationships (TrustWorks ethos). We work from a person-centred approach that values honesty and empathy. This helps us to create a safe, non-judgmental and accepting environment, one that enables change to happen.
Job description:
General Management:
· Deputise in the Project Director’s absence or as required.
· Support the Project Director (PD) and Project Co-ordinator to manage and organise daily operations with trainees to help support a trainee’s journey at LandWorks.
· Monitor and take the ‘temperature’ of the site as it operates.
· Occasional out-of-hours trainee phone calls.
· Lead morning team meetings and facilitate afternoon de-brief meetings two days a week, and in the PD's absence.
· Act as a core part of the Senior Leadership Team, to facilitate the smooth running of daily tea breaks and communal lunches, to ensure that all trainees, staff and visitors take part and feel included.
Staff Management:
· Direct line management of the LandWorks enterprise team (that includes the wood workshop, market garden and pottery)
· Oversee HR processes, including recruitment, induction, training, and performance appraisals of the whole LandWorks team.
· Provide team motivation and promote professional development, including identifying training needs and setting team goals, across the whole LandWorks team.
Policy and Compliance:
· Manage and ensure on site adherence to organisational policies and procedures.
· Take responsibility as the Designated Safeguarding Lead, Health and Safety lead and Data Protection Officer.
· Support and assist with the mandatory review of organisational polices in consultation with the Charity Manager and PD.
· Managing and responding to risk.
· Inform and gather evidence for the LandWorks External Issues log.
Operational management
· Enhance operational processes for efficiency and compliance.
· Evaluate trainee referral processes and partnerships for improvement.
· Support developing and delivery of graduate support.
Organisational Culture:
· Promote LandWorks’ ethos and positive organisational culture.
· Represent LandWorks at internal and external events.
PERSON SPECIFICATION
Experience and Knowledge
You will be able to demonstrate:
· An ability to manage diverse teams and contribute to staff development and organisational culture.
· A commitment to working with vulnerable people, particularly those with complex needs, with a strong understanding of the challenges individuals face reintegrating back into the community.
· Ability to hold clear boundaries.
· Experience in utilising data to monitor and ensure successful performance in achieving organisational goals.
· Experience of health and safety, safeguarding, data protection and managing risk.
· Experience of developing and managing partnerships.
· An understanding of, or a willingness to learn about the complexities of working within the Criminal Justice System.
Skills
You will be able to demonstrate:
- Strong organisational skills with the ability to manage a full and varied workload effectively.
- An ability to build effective working relationships with a range of people and stakeholders, including staff, trainees, volunteers, referral agencies (police, prison and probation) and other external agencies.
- Ability to work flexibly in an environment where change can happen quickly.
- Excellent skills in managing, leading and developing people.
- Exceptional communication skills, with the ability to engage with individuals at all levels.
- A Full UK driving licence.
Personal Attributes
You will be able to demonstrate:
· An alignment and commitment to the LandWorks ethos and values, with a strong interest in our ambition and purpose.
· Strong self-awareness and self-care.
· A clear understanding of, and commitment to, always prioritising the best interests of LandWorks trainees.
· That you enjoy working with people from a diverse range of backgrounds.
· That you are resilient, with the ability to quickly assess situations and adapt to challenges.
LandWorks takes safeguarding seriously and will seek references and undertake enhanced DBS. However, we positively welcome applications from people with relevant lived experience of the criminal justice system and we undertake not to discriminate unfairly against people with previous criminal convictions. We do not ask for disclosure of previous convictions at the initial application stage. We can arrange a confidential conversation prior to applying if you have any questions.
ENDS
The client requests no contact from agencies or media sales.
Are you interested in working for an exceptional charity that offers support to men in suicidal crisis? James' Place provides a lifesaving, brief intervention for men in a suicidal crisis.
We are looking for an experienced professional who is passionate about men's mental health. In our Newcastle Centre, which opened in late 2023, you will work with a small, supportive team to deliver our collaborative, semi-structured, psychologically informed interventions in person to men and their supporters.
The client requests no contact from agencies or media sales.
About the role:
We are looking for passionate and dedicated individuals to join our team as a Young Person’s Worker in Islington.
In this role, you will have the unique chance to make a lasting impact on young people who are at risk of homelessness, empowering them to build fulfilling, independent lives. Your day to day responsibilities will include managing a caseload of clients, developing personalised support and safety plans, and guiding young people through the process of moving into independent accommodation, employment, and education.
As a Young Person’s Worker, you will work within a trauma informed, strengths based framework, ensuring that the needs and aspirations of each young person are at the heart of your approach. You will act as the lead worker for each individual, supporting them in developing life skills like budgeting, self care, and cooking while helping them access vital services such as mental health support, housing advice, and employment opportunities. Your role will be crucial in motivating and coaching young people to take ownership of their futures, helping them navigate their journey to independence with confidence.
Working at Single Homeless Project (SHP) means being part of a committed, supportive team that’s dedicated to creating positive change in the lives of young people. In addition to the difference you will make, you will also have the opportunity to grow your own career, with access to ongoing training and professional development. If you are ready to be part of something truly meaningful and make a real difference, we’d love to hear from you.
About you:
- You bring experience working with young people in the community and in accommodation services.
- Your toolkit includes practical skills in motivation and coaching young people
- Your approach is creative, analytical, trauma-informed and rooted in a strengths and recovery model.
- You can creatively inspire opportunities for our young people to thrive and to develop to their highest potential.
- A non-judgmental approach to working with complex needs young people and to promote a strengths-based approach and an understanding of and commitment to Equality, Diversity, and Inclusion.
- Strong team-working and interpersonal skills, maintaining a collaborative approach to supporting young people achieve the outcomes and goals we support them to set for themselves.
About Us:
Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life. We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.
We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.
Join us in creating a brighter, more hopeful future for young people in need. Apply now to become a pivotal part of our dynamic team. Together, we'll transform lives and build a stronger community.
Important Info:
Closing Date: Sunday 27th April at midnight
Interview Date: Wednesday 7th and Thursday 8th May at SHP Head office in Kings Cross.
This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.
Preventing homelessness, transforming lives.




The client requests no contact from agencies or media sales.
Beyond the Streets is a UK charity with over 20 years’ experience of partnering with women in the sex industry, to see them safe from coercion, violence and abuse. We deliver trauma-informed, person-centred support, provide training, and create resources and reports informed by research, lived experience, and practitioner experience.
Our ‘Direct Work’ is central to the organisation, and we are looking to recruit a new Women’s Support Worker.
Taking a woman-centred approach, your role is to provide phone-based holistic support for women with complex needs who want support or to exit the sex industry.
We are looking for someone with energy, motivation and experience of working with vulnerable adults; someone who a highly developed sense of self-awareness who can work in a gender and trauma informed way.
This role will be part of a small team of support workers, and a service manager, who deliver a call and email-based case work system. You will have frontline experience of working with individuals who experience multiple disadvantage. This might be in the VAWG sector, domestic abuse, substance misuse, mental health or counselling or direct experience of women in the sex industry. You will have a good understanding of working with vulnerable people and be aware of the need and processes around Safeguarding adults and children.
You’ll be…
- Compassionate – communicate well with women using their chosen methods to support individuality
- Encouraging – promote empowerment and independence where possible & encourage women to achieve personal goals
- Supportive – provide support to ensure the safety & wellbeing of women using our services
- Observant – monitor & report any changes in health or circumstances of women as part of safeguarding their well-being
- Engaging – support women to engage in the local community where possible
You’ll enjoy…
· Competitive pay
· Flexible working
· Career opportunities – develop yourself and your career with a reputable national organisation in the VAWG sector
· Personal development allowance – to further your work-based skills and knowledge
· Cycle to work scheme – tax free allowance to buy
· Tech Buying Scheme – spread the cost of personal technology equipment and homeware across 12 months via payroll
· Travel season ticket loan scheme – an interest-free loan to enable team members to purchase a season ticket for travel between their usual place of residence and their usual place of work
· Clinical supervision – all staff are entitled to clinical supervision on request. A place to discuss work issues and challenges, and their emotional impact, on a regular basis
· Blue light discount – a well-recognised national discount card scheme. For only £4.99 for two years’ membership, the discounts are large, and widely accepted
· Employee Assistance Programme (EAP) – a confidential and independent service designed to help you deal with personal and professional issues that could be affecting your home life, work life, health, and general wellbeing. EAP is available to you and to your immediate family
- You’ll need…
- Good understanding of working with individuals with a variety of support needs, including social, emotional, physical and practical
- Commitment to providing quality, women-lead support
- Strong communication and interpersonal skills including listening, reflecting, summarising and agreeing actions
- Patience, compassion, non-judgemental and motivational attitude
- Resilience to work with women who have often experienced trauma
- A responsible, dedicated and flexible approach to work
- Competent IT knowledge and computer skills
When you join, you’ll receive a structured induction and training plan, including access to all our in-house paid training.
Genuine Occupational Requirement (GOR)
Due to nature of this role in working alongside women with lived experience of violence against women, this post is restricted to female applicants under Section 9 of the Equality Act 2010.
All roles are subject to proof of eligibility to work in the UK, satisfactory references and an enhanced DBS check.
The client requests no contact from agencies or media sales.
Location: Contracted to our Peterborough office with the flexibility for hybrid working
Hours: Full time, 37.5 hours per week, part time considered
Benefits: We want all our employees to feel valued and engaged and are committed to offering a positive working culture along with a good work-life balance. As well as ensuring they pay their employees fairly, they offer the following benefits: Flexible working, Generous annual leave, Private Medical Insurance, including dental and optical, Pension Scheme, Sick Pay, Death in Service, Employee Assistance Programme, Bike Loan Scheme, Cycle2Work Scheme, Eyecare, Discount Portal.
Closing date: Tuesday 13 May 2025
Interviews will be held week commencing 26 May 2025
No agencies please
Be a part of an energetic and vibrant team who are driven by the desire to improve the lives of people living with kidney disease. Our vision is the day when everyone lives free from kidney disease.
As part of our bold ambition to transform kidney health, we’ve made a commitment to significantly increase our investment to facilitate and drive the translation of research and accelerate the development of tangible innovations (diagnostics, drugs, better treatments and therapies).
We’re seeking an individual with strong analytical skills and experience of translational research or technology assessment within a pharmaceutical company or clinical setting to join the growing translation, innovation and enterprise team.
This post plays a critical role in evaluating and prioritising scientific and technology research projects for their potential to advance into clinical applications.
It promises to be varied and fast-paced, working across a broad range of opportunities, including therapeutics, devices and technologies, and interacting with innovators to ensure that promising innovations can effectively transition into the marketplace.
If you are interested in the position, please complete the online application form and submit together with your CV.
We are committed to providing equal opportunities for everyone and encourage applications from all sections of the community.
About Kidney Research UK:
Kidney Research UK is the leading charity in the UK focused on funding research into the prevention, treatment and management of kidney disease. Our vision is the day when everyone lives free from kidney disease and for more than 60 years the research, we fund has been making an impact. But kidney disease is increasing as are the factors contributing to it, such as diabetes, cardiovascular disease and obesity, making our work more essential than ever.
At Kidney Research UK we work with clinicians and scientists across the UK, funding and facilitating research into all areas of kidney disease. We collaborate with partners across the public, private and third sectors to prevent kidney disease and drive innovation to transform treatments.
Over the last ten years we have invested more than £71 million into research. We lobby governments and decision makers to change policy and practice to ensure that the estimated 7.2 million people living with all stages of kidney disease in the UK have access to the most effective care and treatment, and to make kidney disease a priority.
Most importantly, we also work closely with patients, ensuring their voice is heard and is at the centre of everything we do, from deciding which research to invest in to how we plan our priorities and our work across the charity.
Those patient contributions are vital, always helping us and our partners to understand what life is like with kidney disease, always ensuring we see the patient behind the treatment and always reminding us that behind every statistic and every number is a person – the patients and the carers who inspire our mission and push us forward to make a difference and change the future of kidney disease.
You may also have some experience in the following: Director of Translational Research, Director of Innovation and Scientific Strategy, Head of Translational Science, Director of Research Translation and Impact, Director of Scientific Evaluation and Innovation, Translational Research and Innovation Director, Director of Biomedical Innovation, Director of Health Technology Evaluation, Director of Scientific Programmes – Translation & Innovation, Head of Translational Strategy and Partnerships, Director of Clinical Translation and Technology, Translational Science and Innovation Lead, Charity, Charities, Third Sector, Not for Profit, NFP, etc.
REF- 221 133
Salary: £50,000 per annum (28 hours/4 days per week). FTE: £62,500 per annum
Location: We are proud to promote a truly hybrid work culture, recognising that every role is different, and everyone has unique needs and preferences. Our Hybrid Work Arrangement empowers each team member to work with their manager to choose the most effective way to work that balances your needs and Hospice UK’s.
Our office is a short walk from King’s Cross station in London. The expectation for this role is to come into the office in London at least one day each week, when most of the team are likely to be in. You can choose where to work for the rest of the time, either in the office or remotely (home or another appropriate location).
Contractually this role is London-based.
Contract: Fixed term contract from: 01 July 2025 – 31 March 2029. Open to discuss alternative engagement options. Part time 28 hours / 4 days per week.
Benefits:
- 25 days annual leave rising to 30 days after 2 years (+ an extra 10 days on each 5th year). Pro rata for part time hours
- Matched pension scheme up to 7% of salary
- Support for staff with caring responsibilities
- Flexible working
How to Apply: CV and supporting statement - using Hospice UK’s supporting statement document – see below
Closing date for applications: 10am on Wednesday 23 April 2025.
Interview dates: Wednesday 30 April and Thursday 1 May 2025. Interviews will take place remotely on Teams.
We’ll send questions and assessments to you in advance so that you can prepare. Let us know if you have any specific needs to be able to fully engage with the process.
Job Information
We have received funding from The National Lottery Community Fund to deliver an exciting new programme, aiming to improve the experience and continuity of hospice care for young people with life-limiting conditions transitioning from children's to adult services.
You will provide clinical leadership of this UK-wide programme, empowering young people, hospices and system partners to overcome the inequities of care experienced by patients and families throughout this transition.
You will become a crucial part of the Programmes Directorate at Hospice UK. This team is responsible for areas of real relevance and importance to our hospices’ membership, including: commissioning support; data, research and evidence; clinical and non-clinical projects; learning platforms: sharing good practice; and a well-regarded and commercially successful portfolio of conferences, including our flagship national conference.
You will bring the clinical leadership needed to deliver this exciting new programme. You will lead our young person’s forum and provide invaluable mentorship to hospices. Supported throughout by our Senior Programme Manager and Team Administrator, you will further develop our Transition Community of Practice and help us collate and share programme data across the sector. You will lead on partnerships and strategic relationships, with Together for Short Lives and other decision-makers across our sector. When representing Hospice UK and our programme externally, you will offer clinical expertise leadership within the field of Transition.
You will have senior palliative care experience, working in the field of transition. You will have led clinical programmes across systems and/or regions, and experience supporting organisations with Quality Improvement projects. You will be an excellent and influential communicator, who embraces working with data while maintaining a strategic overview.
More information about the programme and the role can be found in the candidate information pack - download below.
If you have any questions or would like a discussion about the role please contact the People and Culture team and Hospice UK.
How to apply
Complete the following documents:
- Supporting statement form - download below (where you can demonstrate how you meet the person specification.)
- Equal opportunities monitoring form - download below
Click on the How to Apply button and send your completed forms above and your CV to us by 10am on Wednesday 23 April 2025.
We will shortlist candidates based on their CV and supporting statements.
We believe in fair recruitment and working to remove bias, so all applications will have identifying indicators removed before being submitted to the shortlisting panel.
Please make sure you provide your contact details in your email. We’ll contact you to let you know whether we would like to meet you. Please note the interview dates above and let us know if there are adjustments you might need to participate fully in the process.
Employment is subject to a satisfactory DBS check.
To be considered for this role you must have the right to live and work in the UK for your application to be progressed. Hospice UK is an Equal Opportunities Employer.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
The Programme Officer (Research) will play an integral role in the Impact team within the broader Directorate of Impact and External Affairs. This is a pivotal time for Fight for Sight as we begin to implement our Impact Framework enabling us to communicate the impact of our extensive portfolio of current and past funded research projects to our internal and external audiences.
The role is diverse and varied, offering the successful candidate the opportunity to build their exposure to a complement of research management activities. In addition to assisting with the implementation of the Impact Framework they will be instrumental in the delivery of our grant funding processes and will have the opportunity to work closely with our Research Grant Assessment Panel and key partners to ensure we achieve the exciting ambitions laid out in our Research Strategy.
How to Apply: Please submit your CV and a cover letter / supporting statement of no more than two pages which evidences the specification. You must also answer the vetting questions via the application portal.
Closing date for applications: 9am Monday, 28th April 2025
Interview dates: likely week commencing 12th May 2025 (TBC)
Role Responsibilities
Grant-making activities
- Efficiently and effectively managing multiple annual grant award cycles taking responsibility for peer review processes and Panel meetings.
- Ensuring that grant making processes are delivered in accordance with AMRC best practice.
- Courteous and timely management of queries from applicants and other key stakeholders, such as RGAP members.
- Contributing and developing process improvements where necessary to continue to evolve our programme.
- Assist with the preparation of papers to support our decision-making processes including supporting our Research Grants Assessment Panel (RGAP) by ensuring they have all relevant information and that the meetings run smoothly.
- Ensure that formal decisions and outcomes are shared with relevant stakeholders, including applicants and internal colleagues.
Team and Organisation
- Take responsibility for keeping accurate and up to date records ensuring that these are readily and clearly accessible, primarily through CC Grant Tracker and Monday
- Be the first port of call for colleagues with queries related to our research portfolio, including providing support on donor-queries and funding applications.
- Highlighting opportunities for stories of impact with communications colleagues.
- Supporting with the collection and interpretation of impact-related measurements as we implement our impact framework.
- Assist with ad hoc tasks as required for example developing briefing documents, the organisation and delivery of in person and online meetings and events, minuting etc.
Person specification
Skills, knowledge & experience
Essential
- Biomedical science/ related degree or equivalent experience.
- Understanding of and commitment to the importance of high-quality vision research in the UK.
- Ability to analyse and summarise complex information drawing out key points.
- Excellent verbal and written communication skills with the ability to convey complex, scientific information to wide range of audiences.
- Ability to effectively prioritise and manage a varied workload.
- Proficient in the use of standard IT packages including Microsoft Office suite.
Desirable
- Postgraduate degree
- Experience of working in a research or grant making organisation.
- Experience using research and project management tools such as Monday and the online grant management system Symplectic Grant Tracker.
Personal qualities
- Team player with a flexible approach to delivering organisational priorities.
- Organised, able to manage multiple ongoing tasks.
- Good attention to detail.
- Open minded and willing to take on board new concepts.
- Capable and curious, able to learn new processes and suggest ongoing improvements.
- Credible able to represent the organisation externally.
- Approachable and able to build relationships and work collaboratively with key internal and external stakeholders.
Other information: please see the attached job description for full details on working with us and how to apply.
Please see the full job description attached for application details. Late applications cannot be accepted.
The client requests no contact from agencies or media sales.
£40,500 - £44,100 per annum
Permanent, full-time (37.5 hours per week)
Hybrid working with regular travel to our London Bridge Office
What the job involves
This is a unique chance to play a pivotal role in driving impactful external communication strategies that support Individual Giving and Events and Community Fundraising. As a key player in the Strategic Communications, Campaigns and Brand team, you’ll enable the integration of mass fundraising activities into wider organisational communications, inspiring action to fund life-saving initiatives that help men navigate prostate cancer.
Supporting the Head of Strategic Communications, Campaigns and Brand in embedding and developing our Business Partnering model. A major part of the role will be enabling the integration of Mass Fundraising activity into the wider communications plan to enhance results from our communications.
You’ll guide the planning process for projects and campaigns to grow fundraising revenue, support our community and improve outcomes for all men affected by and at risk of prostate cancer.
Please note this role is known internally as Communications Business Partner (Mass).
What we want from you
You’ll have proven expertise in communications business partnering, with experience in mass or public fundraising. Working within our Strategic Communication team, you’ll have a strong understanding of campaign planning tools like OASIS and a solid grasp of PR, social media, and integrated marketing strategies. You’ll be an exceptional communication and stakeholder management skills, with the ability to simplify complex information for diverse audiences in particular mass fundraising engagement.
As natural collaborator, you’ll have skills in influencing, coaching and motivating teams to achieve ambitious results within project management.
Why work with us?
Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.
Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.
Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.
Our commitment to equity, diversity and inclusion
At Prostate Cancer UK we’re committed to righting health inequalities across the UK, starting with those faced by Black men. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer. To make this happen, we're dedicated to being an inclusive, proactive organisation, as we strive to be Allies to Black communities. We’ll achieve this by advocating and working alongside those communities to promote change. We're also working to be Allies to each other, not only protected groups. In 2024, we launched our New Ally Ship Training Programme. All colleagues at Prostate Cancer UK will be trained to act and identity as an Ally.
We've also signed Business in the Communities Race at Work Charter, as a dedication to our Black health equity work and wider EDI priorities. As a signatory, we're responsible and accountable for driving positive change.
Ways of working
Our hybrid working approach combines the best of flexible working – a positive work/life balance, inclusive and accessible platforms, and online information at our fingertips.
Next steps
More information on what we offer, as well as the role, can be found on our vacancies page. Please download our job profile document (job description) with our ‘How to apply’ section sharing the key points to refer to in your application and to apply, please visit the website via the apply button.
The closing date is Sunday 20th April 2025. Applications must be submitted by 23:45 UK time.
Interviews: By arrangement. Currently scheduled for the week of Monday 21st April 2025.
Prostate Cancer UK is a registered charity in England and Wales (1005541) and in Scotland (SC039332). Registered company number 02653887.
Purpose of the Job
Advice Quality and Operations Managers will make sure clients get accurate and appropriate advice and that advisers are supported and can develop their skills.
Maintain a consistent quality of advice and help for clients by providing support, guidance and feedback on a day-to-day basis and using those insights to drive advice service development.
This role is vital in fostering a culture of quality and excellence within the agency, ensuring that both staff and volunteers are well-equipped to deliver exceptional advice services to clients.
Job Description
Strategy and planning
- Work with the Head of Advice to develop and deliver an operational plan to support delivery of the strategic priorities, which is measured, monitored and reported up to the CEO and Board of Trustees.
- Co-ordinate activities, procedures and systems so as to promote the common policies and practices with the appropriate advice services.
- Ensure that the strategy is accessible to and understood by all staff and volunteers and they know the role they play in achieving our goals.
Risk management and compliance
- Regularly review the risks to which the charity is exposed to relating to Advice Services and provide assurance that systems or procedures are in effective operation to manage those risks.
- Ensure the use of systems in place to meet the requirements of all applicable regulatory bodies relating to the Advice Service Delivery.
- Working with the rest of the management team ensures that good data protection practices are embedded in our day-to-day operations.
- Assess requests made in relation to GDPR.
People management and development
- Support team members in continuous learning that will equip and develop people to deliver outstanding advice delivery. Responsibility for the delivery of the training and development plan for the Advice Services Department including, sourcing, delivering, evaluating and maintaining records.
- Supervise the work of paid staff and volunteers
- Maintain and develop standards of service delivery.
- Advise the Head of Advice on staffing and service-related issues.
- Plan and allocate work, monitor achievements of deadlines and key performance indicators and provide support as appropriate.
- Ensure that the service area and projects are adequately resourced.
- Ensure recruitment and selection of paid staff and volunteers as appropriate.
- Develop inclusive learning and development activities to meet quality standards and the organisation’s learning and development plan. Facilitate inclusive group and / or one-to-one learning and development activities. Organise internal and external learning and development activities to ensure the competence and continuing development of staff and volunteers.
- Contribute to the assessment of competence of staff and volunteers. Co-ordinate assessment activities and make final decisions on competence.
- Working with the rest of the leadership team ensures the organisation delivers a fair, inclusive, equitable and transparent employee and volunteer experience, taking account of our EDI aims and in line with employment law and the Equality Act 2010.
- Ensure Open and timely communication that provides information about the organisation and context for decisions that are made, helps to build trust and confidence and earn legitimacy.
- Ensure the effective performance management and development of staff through regular supervision sessions, appraisals and learning and development.
- Ensure Training is delivered and records confirm all client facing paid staff and volunteers that may be involved in providing money and debt information and advice have completed an accredited training programme
- Direct reports: Dependent on advice area, between 5 to 11 Advisors per AQOM, plus volunteers.
Operational performance management
- Maintain, develop and monitor effective and relevant performance indicators and management processes, with particular emphasis on the application of customer insight data and feedback on complaints.
- In line with the Advice Quality Standard, work with the Head of Advice and the other Advice Quality and Operations Managers to ensure that staff and volunteers have adequate supervision and that advisers have access to support at all times when delivering advice to clients.
- Ensuring quality - actively supporting the quality of advice by guiding the team to information sources, checking that all aspects of a client's situation have been considered, checking that follow up work is progressed, and that research and campaigns issues are identified.
- Monitor the quality of advice given to clients to ensure that standards meet Citizens Advice requirements. Completing Case Checking, QAA Audits and independent file reviews (IFR) to ensure quality assurance at a whole service level. Using the insights to further develop the services to clients and skills of advisers.
- Maintain and develop standards of service delivery.
- Take part in internal consistency exercises at least quarterly.
- Providing support - actively supporting each team member to develop their skills and competences, by explaining, guiding, demonstrating, encouraging, suggesting, coaching, giving constructive feedback and challenging appropriately - adapting the level of support to individual competence and need, and taking account of the team as a whole.
- Manage the practicalities of the service: Including overseeing all practical issues relating to the service delivery, ensuring service delivery and adequate cover is in place, allocating the team to face-to-face work and other communication methods, checking waiting times and interview lengths, and if necessary, dealing with client or Citizens Advice emergencies.
- Provide technical support and act as consultant to the advisers.
- Monitoring of service delivery and advice service contracts performance to report against KPIs, with reference to outcomes for clients, identifying any issues and proposed actions. Reporting significant risks to the Head of Advice. Ensure that appropriate systems are developed and maintained for case recording, statistics, follow up work and quality control.
- Client Experience: Use our written process for dealing with complaints, ensuring that regulatory requirements are met (for debt and money advice complaints) to ensure Complaints are handled effectively and data is used to drive improvements where appropriate.
- Ensuring that appropriate data protection procedures are in place and are followed by all workers.
- Lead on safeguarding and gender violence issues in accordance with policies.
Other duties and responsibilities
- Understanding and acceptance of the need to work occasional evenings and weekends, both on site and on-call, as required.
Stakeholder Engagement
- Collaborate with management and other departments to align quality standards with organisational goals.
- Engage with external partners and regulators to ensure compliance with industry standards and share best practices.
Reporting and Analysis
- Prepare and present reports on advice quality metrics to management and stakeholders.
- Utilise data to identify trends, risks, and opportunities for improvement.
Confidentiality and safeguarding
- Confidentiality is a core principle of Citizens Advice. Support the team with the application of the confidentiality policy.
- Implementing adult and child safeguarding policies and training staff and volunteers how to identify and deal with safeguarding concerns.
- Dealing with a conflict of interest and ensuring our service takes the right action to protect the client, our staff and volunteers and the service.
Research and Campaigns
- Ensure that staff and volunteers consistently and accurately generate Advice Issue Codes (AICs), evidence forms and profile data and participate in the Network Panel Surveys
Person Specification | What you need to do this job
Essential Criteria
- Ability to lead and contribute to a team, including the ability to prioritise own work and the work of others, and take decisions in the day to day running of a busy service area.
- Ability to plan and manage projects.
- Commitment to continuing professional development.
- Experience of monitoring and maintaining service delivery against agreed targets.
- Ability to plan and prioritise own time and work and work of others in a pressured environment.
- Experience of analysing information to produce reports.
- Leadership and management ability within the context of understanding the needs of a voluntary sector organisation.
- Ability to communicate effectively in person, in writing and over the telephone with individuals and with a wide variety of organisations and audiences.
- Ability to meet Citizens Advice competence with a minimum of three years’ experience of involvement with advice giving.
- Ability to research, analyse and interpret complex information and to produce and present clear verbal and written reports.
Desired Criteria
- Significant experience managing large advice and helpline services which includes supporting individuals within at least one of the areas of – (for example) welfare benefits, debt management, housing, or health and social care issues.
- Demonstrable experience of driving innovation and service improvement within an advisory/customer focused service.
- Experience of supporting change.
- Well-developed staff management and leadership skills, with strong experience of implementing robust performance management processes.
- Proven ability to communicate effectively verbally and in writing, including excellent IT skills.
- Proven ability to create a positive working environment in which equality and diversity are well managed, dignity at work is upheld and staff are empowered and motivated to do their best.
- Experience in managing budgets.
- Ability to ensure best use of IT systems and packages in the provision of advice services and the ability to monitor and maintain casework systems and procedures.
- Ability to work with a variety of organisations and to earn and maintain the trust of those people with whom the Bureau deals.
- Ability to contribute to the team combined with willingness to learn and develop and have a positive attitude to change with an ability to plan ahead.
- Access to own transport and able to work at any service location in the Bureau’s area of operation as required.
Application Process:
To apply, please complete the application process on CharityJob. Please submit a concise supporting statement which includes examples and evidence of when you have demonstrated the attributes listed within the person specification. You will be expected to address each point separately and, in the order listed.
If you do not complete a full supporting statement in the requested format, your application may be rejected.
Addressing each point of the person specification
This is a key section of the application which allows you to provide evidence of your experience, knowledge, skills and abilities that are relevant to the role as described in the role profile. Selection is based on an assessment of the evidence you provide against the requirements of the role as set out in the person specification. It is important that you tailor your response to clearly demonstrate how you meet each requirement. No assumptions will be made about your achievements and abilities.
Please provide one example for each requirement. You should choose examples of past experience that clearly demonstrate what we are looking for, and be precise about what you did, how you did it and the outcome or result of your actions. Please try to limit your response to each criterion to a maximum of 200 words.
A useful guide might be S.T.A.R:
- Specific – give a specific example
- Task – briefly describe the task/objective/problem
- Action – tell us what you did
- Results – describe what results were achieved
Please provide recent work examples wherever possible. However, do remember that relevant examples from other aspects of your life, for example: voluntary or unpaid work, school or college work, family or home responsibilities, can also be given.
We are an equal opportunity employer. If you have any requirements (e.g. for attending an interview) please note these clearly on in your letter.
Interview Process:
The closing date is Friday 2nd May 2025, 6pm
Shortlisted candidates will be contacted by telephone, so please give a daytime telephone number or somewhere we can leave a message to arrange an interview.
Our selection process consists of three stages:
- Stage 1 – Telephone Interview:
Initial interviews will take place via telephone on Thursday 15th May 2025.
- Stage 2 – Formal Interview (In-Person):
Candidates who are successful at Stage 1 will be invited to our Stevenage office for a formal face-to-face interview on Monday 19th May 2025.
- Stage 3 – Practical Activity & Final Q&A:
Following the formal interview, candidates will complete a short activity and have the opportunity to ask any final questions.
Please note that Stages 2 and 3 will take place on the same day.
To help people solve their problems by providing options.
The client requests no contact from agencies or media sales.
Borderlands is looking for a Fundraising Manager to join our team. This is an exciting role with real purpose, helping us build a sustainable funding future that supports our values and the people at the heart of our work. At Borderlands, we work alongside people seeking sanctuary, supporting them through the challenges of the asylum system and walking with them on the journey from exclusion to belonging. You’ll be joining a team full of heart, care, and commitment.
Job title: Fundraising Manager
Type of contract: Fixed term contract – 12 months – with scope of extending this
Hours of work: 14 hours per week (between Monday and Thursday to be arranged with the line manager)
Location: preferably at the Borderlands office at The Assisi Centre, Lawfords Gate, Bristol or hybrid. However, we will consider applications for remote work
Salary: FTE £35,235 - £38,626 (£14,094 - £15,450.40 pro rata) depending on experience, plus contributory pension scheme
Annual leave: 10 days A/L per annum (excluding bank holidays)
Reporting: to the CEO
Personal Outlook: The post-holder must have a strong commitment to the voluntary sector and a desire to make a real difference to the lives of asylum seekers and refugees. This role is suited for someone target – driven, with excellent writing skills and great attention to detail. They will be working closely with the CEO, an external fundraiser, the Welcome Centre and Operations Lead, as well as our Finance, Admin and Communications officer. The post holder will be responsible for building on a strong foundation of support from Trusts, Foundations and other grant-making bodies, will cultivate and develop strong relationships with grant-givers to grow our income and support our organisational aims.
About Borderlands fundraising: So far Borderlands’ grant fundraising work has been led by a freelance fundraiser working 3-4 days a month (“Grants and Trusts Fundraiser” in the organisational chart). The Fundraising Manager will work in partnership with them and divide the role and responsibilities according to experience and capacity. Currently, most of our income is from grants; our key funders include the Henry Smith Charity, Garfield Weston Foundation, John James Foundation, Bristol Impact Fund and Nisbet Trust. More info can be found on our latest Impact Report.
This is the first time Borderlands is recruiting for an in-house fundraiser role. In addition to working on grant applications and reports, the manager will support the Finance, Admin and Communication Officer with local giving and developing corporate partnerships.
Some of the benefits of working at Borderlands include:
·Flexible and hybrid work
·Supportive staff team
·Workplace pension contribution
·Optional 1:1 and quarterly staff supervision facilitated by therapists from Trauma Foundation South West
Applications can be submitted in hard copy or by email by Wednesday 7th of May 2025 at 12pm/noon. Late applications unfortunately cannot be considered. We are also unable to accept CVs as applications.