Centre Manager Jobs in Westminster, Greater London

About MediCinema

MediCinema is a unique national, UK registered charity that improves the wellbeing and enriches the quality of life of NHS patients, their families and carers through the power of the shared cinema experience and the magic of film. We achieve this by building and running cinemas in hospitals and places of care equipped with space for beds, wheelchairs and medical equipment, and providing free films and activities for patients of all ages. Our services help to improve emotional, mental and physical health, reducing isolation, anxiety and stress, and increasing patient resilience to help them cope with what they’re going through.

Our purpose-built in-hospital cinemas are designed to accommodate patients in hospital beds and wheelchairs, on drips or with monitors. MediCinema provides a warm, welcoming and safe place that enables patients to escape the ward and have much needed breathing space - to have quality time together with loved ones, connect with the wider world, and forget their pain. From all our impact evaluation and with over 24 years’ experience, we know this equips people with the tools to navigate the stress and difficulties that come with illness, to create positive memories, positive healthcare experiences, and to help build resilience.

The Role

We are looking for a Deputy Cinema Manager to join the existing team at the Chelsea&Westminster Hospital in London, working closely with CW+, the official charity of Chelsea and Westminster Hospital NHS Foundation Trust. The roleholder will also be required to provide cover to our other London-based MediCinemas at Guys and St Thomas’s Hospitals.

The post-holder will work with the Cinema Manager and the team of nurses and volunteers who support our MediCinema, and will work closely with them, the hospital, and with central office operations team to prepare for and run successful film screenings each week.

We run 4 regular inpatient screenings each week which includes evenings and weekends. The roleholder will be required to work on a shift pattern to include weekends and evenings each week. There will also be a programme of additional Tailored and Personal screenings on top of these regular inpatient screenings. 

The role offers a unique, exciting and extremely rewarding opportunity for someone interested in a service delivery role at the heart of our charity, involving direct contact with the patients and families we support.

Main Tasks and Responsibilities

Service Delivery

• Support the Cinema Manager in delivering a programme of screenings each week as agreed according to the operating procedures of a MediCinema, including running and managing screenings on your own. Most screenings are held in the evenings and at weekends so the role requires regular evening and Saturday working.

• On screening days be responsible for:

o Marketing the service through the hospital’s wards, organising collecting and returning patients, and for safety and care in the cinema itself.

o Taking responsibility for health and safety of patients coming to the cinema, and the safety and appearance of the cinema space itself.

o Preparing and operating the digital projection equipment for the screening, ensuring that films are screened to the highest technical standards at all times. Training and ongoing technical support will be provided for this.

o Ensuring that all operational, welfare and safeguarding policies set out by MediCinema are followed accordingly and that, where appropriate, consent forms are obtained for photographic or filmed records.

o Ensuring that all aspects of the operation comply with relevant health and safety legislation, and that areas where MediCinema might be in breach of such are dealt with immediately or brought to the attention of the appropriate authorities for rectification.

o Keeping accurate monitoring and operational records, including contacts and database updating as required

• Help the Cinema Manager collate, analyse and report back on agreed metrics and KPI’s

• Assist with arranging and running any special events and special screenings

• When required, arrange and run additional personal screenings for patients unable to attend regular screenings, plus special tailored screenings with particular hospital departments and patient groups.

• Support the development and roll out of any new type of screenings we embark on.

• Support the delivery of our complementary bedside services, such as our Disney ‘Moments that Matter’ work.

Nurse & Volunteer Management

• Help the Cinema Manager build, manage and support the team of nurses and volunteers to assist in the duties outlined above and to ensure that screenings run safely and smoothly – this will include assisting with recruitment and creating monthly rotas.

Marketing and Relationship Management

• Be proactive in marketing the service within the hospital, building key relationships with hospital staff and members of CW+.

• Help develop and manage effective partnerships throughout the hospital and community

• Representing the organisation effectively and compellingly at all times.

• Support the programming and development of the MediCinema as a centre for entertainment, being pro-active in developing a creative programme of sustainable events at each site. This could include fundraising events, live performance and other relevant activities.

Administration and other duties 

• Deputise for the Cinema Manager as and when required.

• Provide holiday or emergency screening cover when required.

• Help manage the collection, loading and returning of films.

• Champion the work of MediCinema within the hospital and cinema environment, as well as confidently and positively representing MediCinema in all interactions and at any meetings and events.

• Contribute to the strategic development of the Chelsea&Westminster MediCinema, operations and MediCinema as a wider organisation

• Communicate effectively with all team members, ensuring an inclusive and whole organisation approach

• Undertake other tasks, projects and duties as reasonably required.

MediCinema is a small team and staff members are expected to support each other and share cross-organisational work in addition to fulfilling individual responsibilities.

BCYP is seeking a seasoned Communications and Marketing Officer who will design and implement a strategy to boost BCYP’s brand and support the efforts of clinicians and researchers’ projects. The candidate will also support the fundraising team through grassroots event management and the adoption of a small portfolio of donors. 

The applicant will have excellent communication skills able to translate the stakeholders’ (Trustees/clinicians/donors/young people) needs and broadcast them to the community. They must have hands-on skills creating and designing digital, print, and social media and the confidence to put their signature on a strong communications and marketing strategy that will maximize external partnerships. 

This is an excellent opportunity for a confident self-starter to bring their vision and expertise into play to shape the look and feel of BCYP’s image, and to coalesce BCYP’s services to offer a holistic experience for our community. 

Applications close once post is filled. 

Join our team and make a positive difference in the lives of Young Carers in Wandsworth. We are seeking a passionate individual to facilitate social activities, mental wellbeing workshops and Young Carer groups and provide one-to-one support. This role is crucial in enabling Young Carers to balance their responsibilities and take care of their mental and emotional wellbeing. By joining us, you will play a vital part in supporting these young individuals, helping them thrive and achieve their full potential.

We’re an award-winning charity running local learning centres in the heart of the communities where the young people we support live. Our centres provide a high-impact education programme which includes practical learning support, pastoral care, and motivational and confidence-building activities for young people aged 7-18. Our aim is to enable students from the least advantaged neighbourhoods to realise their ambitions and achieve their wonderful potential.

As the UK’s leading university access organisation, our staff team is helping over 50,000 young people each year at its 43 learning centres and extension projects across England and Scotland, and we plan to scale-up our provision to 50 centres over the coming years.

We are seeking an Impact and Evaluation Manager to work closely with our Head of Data and Impact and Senior Data and Impact Officer. A key part of the role will be helping develop further how we evaluate the impact of our programmes. You’ll also be responsible for producing reports for different audiences including external partners and staff members delivering the IntoUniversity programme in our centres, and supporting with the management of our Salesforce database. As part of a small team, you’ll be involved in impact projects and providing key data support from the start. 

The role at a glance

Contract

Full-time, permanent

Start date

October 2024

Working hours

09:00 to 17:30, Monday to Friday.

We are a delivery organisation providing frontline educational services for young people. Our Head Office team is based on the site of our North Kensington centre in West London. We are an organisation with team members at different stages of their career, including many in their first roles: we are committed to nurturing talent and providing a developmental culture for all. Our Head Office team works in-person 80% of the time with 20% working from home. 

Salary £38,100 (including £2,600 London contribution)

Location

IntoUniversity Head Office, 95 Sirdar Road, London W11 4EQ

Annual leave

Full-time staff entitlement, pro-rated for part-time staff: 33 days (inc bank & public holidays) + 3 closure days (two in December and one in July) + additional length of service entitlement (one day per year of service, up to 5 days)

Staff benefits

• Employer pension contributions of 6% (and up to 8% after two years)
• Year round ‘early finish’ Fridays at 4.30pm
• Employee Assistance Programme including access to medical and legal support
• Life Assurance scheme with AIG including SmartHealth service with access to 24/7 online GP appointments
• Interest-free new starter loans of up to £1,000
• Cycle to Work Scheme and Travelcard Loan Scheme
• Enhanced maternity, paternity, shared parental and adoption pay and sick pay allowances
• Staff in FOCUS – rewards, competitions and prizes across the year.

The main duties of the role

• To work with the Impact and Operations teams to improve programme evaluation, including designing qualitative and quantitative impact and process evaluations.
• To lead the delivery of evaluations, including data collection, analysis and reporting.
• To act as an impact expert for the charity, using data and impact reporting internally and externally to develop IntoUniversity’s strategic goals
• To play a key role in the formal data and impact reporting for the charity including the production of Impact Reports and annual university reports, and ensuring the impact microsite is kept up to date.
• To prepare reports on the performance of the charity, collating data and presenting it in clear formats for a variety of internal and external audiences including: staff delivering the programme; Regional Operations Managers; the charity’s Senior Leadership and Senior Management teams; Trustees; Donors; University partners.
• To develop and maintain expertise in research and evaluation methodologies
• To keep abreast of research and policy developments in relation to the higher education and charity sectors.
• To lead on developing and delivering Impact training for new and existing staff. 
• To support the management of IntoUniversity’s Salesforce database including the maintenance of database records, creation of new features, producing and analysing reports, supporting and training staff in itsuse, and reviewing the effectiveness of the database as a monitoring tool. Salesforce training will be provided.
• To support members of the delivery team with Salesforce queries and requests for data and analysis.
• To represent the charity at relevant conferences and events.
• To undertake any task that may be requested from time to time that may be consistent with the nature and scope of this post.
• To maintain the ethos and values of the charity and positively promote the work and activities of the charity at all times.
• To champion diversity and inclusion in your role at all times, referring to the Diversity and Inclusion Staff Responsibilities document.

The Battersea Infrastructure Services Team is looking for someone to join them as a Infrastructure Services Administrator, to provide effective, efficient and customer-focused administrative support for the team.

Within this role, you will be pivotal in keeping Battersea's centres running, as the first point of contact for customers, covering the helpdesk and office duties, administering the stock system, ordering supplies and managing POs, and carrying out general health and safety administrative tasks.

We are looking for someone who has experience of working collaboratively with colleagues from different teams, has strong organisational skills and experience of delivering high quality administrative work and customer service.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:
• 28 days of annual leave (plus 8 days paid public holidays) per year
• Discounted gym memberships and cycle to work schemes
• Employee Assistance Programme and access to Wellbeing Resources.
• Generous pension contributions – up to 10% employer contribution
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
• Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:

At Battersea, we are committed to developing and supporting a diverse workforce and inclusive culture in all aspects of our organisation. We aim to ensure that this pledge, reinforced by our values, is embedded in our day-to-day working practices and our work together.

By hearing from and valuing different experiences, perspectives, and contributions, we know we can provide the best expert care for every dog and cat who needs us. We welcome and encourage applications from people of all backgrounds, particularly those from diverse ethnic communities and people with disabilities, who we know are currently underrepresented in our workforce.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. 

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Closing date: 10th October 2024
Interview date(s): w/c 21st October 2024

For full details, please download our recruitment pack.

To apply for the role, please click the button below. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

The successful applicant will join a small, dynamic advice team offering advice and information to unpaid Carers in Wandsworth.

Senior Advice Office with Autism Lead

Salary: £31,786

Full Time (35 hours per week)

The successful applicant will have knowledge and experience of the issues as they relate to Carers.  They will have experience of giving information and advice, particularly welfare benefits, as well as advocating on behalf of another and providing one to one support. They will have excellent communication and IT skills, and a commitment to working in the voluntary sector. In addition, they will have experience of project development, delivering frontline services and supervising staff.

Our Activity Service 

The Activity Service is an important part of our organisation, delivering high quality activities to the older people of Merton. Our Activity team create and deliver a wide range of activities including a daily lunch club, crafting, poetry, singing and exercises at our centre in Mitcham and other locations across the borough of Merton.

The Activity service is busy and vibrant where no two days are the same, the service has over 10,000 attendees a year, taking part in over 700 activities and exercise classes. The service enables our community to live more healthily, happily and independently in later life. 

Age UK Merton is in its second year of a new 3-year Strategic Plan, which aims to increase outreach and engagement across the borough, and our activities programme is a very important part of that.

About the Role 

We are recruiting an Activity Coordinator to support the Activity Service Manager in the delivery and development of the Activity service. 

The Activities Coordinator will be a hands-on role, working with the team to deliver a wide range of activities both existing and new at our centre and across the borough of Merton.

The role will play a key part in organising the delivery of existing activities, ensuring they are delivered to an exceptional standard with the service users at the heart of the service. 

The role will on occasion deputise for the Activities Service manager, overseeing both the team and the delivery of activities. This role will play an important part to increase our outreach across Merton. 

About You 

You are an enthusiastic, motivated and organised person with excellent people skills who’s looking for a role where real impact is made on the lives of the people you are supporting. Your approach to problems is with a positive outlook and a can-do attitude, you are ready to get involved in the delivery of the service, leading by example and spending time connecting and supporting the clients who attend the activities. 

Experience of supporting older people in a health and social care function is not essential but desirable. What is important is your ability to work as part of a team but also using your initiative, being flexible and collaborative across the team at Age UK Merton. All our employees demonstrate our values of Quality, Integrity, Kindness, Inclusivity and Collaboration, and you will see this reflected throughout the people who make Age UK a wonderful place to work. 

Job Description 

We are an equal opportunities employer, aspiring to reflect the communities that we serve, and we welcome applications from people of all backgrounds and experiences. We value diversity and believe our differences enrich the services we provide to local older adults. They also help us as colleagues by encouraging us to challenge ourselves, learn, innovate, and adapt. 

Job title: Activity Coordinator 

Salary: £28,000 - £31,500 per year 

Hours: Full time 37.5 hours per week 

Responsible to: Activity Service Manager

Based at: Elmwood Centre in Mitcham and various locations across Merton. This role requires the delivery of activities in person at our centre. 

Contract: Permanent

Age UK Merton supports over 3,000 older people a year, our mission is to provide quality advice and services that meet the needs of older adults in Merton.

We have a comprehensive package of employee support, including a holistic approach to our employees’ health and wellbeing.

We offer:

25 days annual leave, plus bank holidays. In recognition of long service, this annual leave entitlement will increase to 27 days after 5 years’ continuous service, and to 30 days after 10 years’ continuous service.

Age UK Merton gifts an additional three days leave between Christmas and New Year.

Admittance to our employee benefit scheme Medicash- a suite of health and wellbeing support.

Enrolment into our pension scheme.

Key Result areas 

• Innovate, develop, and deliver a wide range of new and existing activities for service users. 

• Encourage clients to attend and participate in a range of activities

• Welcome all clients who attend the activity centre and enable them to engage in activities. 

• Deputizing for the Activity Centre Manager. 

• Create and collate feedback from service users. 

• Identify and develop existing volunteer roles within the Activity Service.

• Work collaboratively with other Age UK Merton Services and teams to provide help and advice to clients who are identified as needing additional support.

• Building strong collaborative relationships with external partners who deliver exercise classes. 

Organisation and Coordination of Activities 

• To organise the delivery of all activities and exercise classes in the centre. 

• To be actively involved in the ongoing development and design new activities held across the borough. 

• To support the planning and development of Age UK Merton’s quarterly activity guide to include all events at Age UK Merton. 

• To plan and coordinate the distribution of the activity guide across the borough. 

• To encourage the attendance of activities to new and existing clients. 

Volunteers 

• Working with the Volunteer Service identify and develop roles and responsibilities of volunteers who support the Activity team. 

• To coordinate and organise the team of volunteers who support the Activity service. 

Administrative Duties  

• Responsible for daily banking and reconciliation of cash for all activities. 

• Introduce new ways to pay for activities such as online bookings. 

• Take bookings for all activities and input details on to the CRM. 

• Answer telephone enquiries for the Activity centre. 

• Greet all clients and volunteers attending the Activity centre. 

Data Capture, Evaluation and Reporting.  

• Respond to feedback and suggestions from clients to develop activities. 

• Keep records up to date on the CRM for attendees of all activities. 

• Working with the Activity Service Manager to expand the delivery of activities into areas of the borough not currently served. 

• Working with the Activity Manager to develop client feedback opportunities. 

• Support the Activity Manager to identify and write up case studies for funding applications. 

• Use the CRM to run reports to support funding bids and reporting. 

General  

• Establish good working relationships with all relevant stakeholders and liaise as required Comply at all times with the policies and procedures of Age UK Merton. 

• Ensure that Age UK Merton’s Equal Opportunities policies, principles and practices are observed and implemented throughout service delivery. 

• Carry out any other relevant tasks as required, to ensure the effective development of the organisation and the delivery of its services, this may include supporting weekend and out of hours events for time off in lieu. 

• Attend staff meetings and personal supervision and appraisal meetings. 

• Be aware of own training needs and participate in training/education to improve performance considered relevant to the post and to achieve agreed targets. 

• Act as a representative of the values, beliefs and principles of AUKM at all times 

• Undertake any other duties that are requested and commensurate with the grade and remit of the post. 

Please inform us of any reasonable adjustments we can make to support you through our recruitment process.

The closing date for applications is 21st of October.  

Interviews will take place in our offices in Mitcham the week of the 28th of October. If you have not heard from us by this date, you can assume that you have not been shortlisted.

General information about Age UK Merton  

Age UK Merton is an independent charity operating within the national Age UK network to provide services for older adults in the London Borough of Merton. Our role is to ensure that older adults can easily access the support, services and care they need as they get older. 

Our Priorities 

We are passionate about making a difference to the lives of older people in Merton. Our Strategic Plan outlines our three key priorities to improve health and wellbeing by: 

1. Providing high quality advice and practical support 

1. Building social connection

1. Creating opportunities for lifelong active ageing 

Our Vision 

Supporting our community with opportunities to love later life 

Our Mission 

To provide quality advice and services that meet the needs of older adults in Merton 

Our Values 

We want to be known for: 

Inclusivity – A safe, inclusive place to be for all clients, volunteers and staff 

Collaboration – Working with partners across sectors to get the best outcomes for Merton’s older adults 

Integrity – Robust privacy and confidentiality procedures - trusted staff and volunteers

Kindness – A supportive, empathic place to work, volunteer or receive support 

Quality – Providing accredited, person-centred services, respected throughout the borough 

Service Designer
Home based, remote working 
£42,000 - £45,000 pa plus excellent benefits
35 hours per week

Do you enjoy working in cross-functional teams to design end-to-end services and experiences? We are looking for a brilliant Service Designer to join our team, designing, building and iterating services and products that span the whole of RNID. With a focus on translating and joining up user and organisational need, you will support us to deliver user-centred services to the 18 million people in the UK who are deaf, have hearing loss or tinnitus. 

You should have professional experience working as a Service Designer or in another similar role. Our Service Designer will design user-centred experiences for complex services. You will:

Be passionately user-focused by recommending and supporting suitable approaches to understanding users and their needs. You support colleagues across a variety of roles to translate user insights into outcomes.

Ensure evidence and context-based design by collecting and synthesising evidence from best practice, research, and testing to inform your work.

Understand strategic goals and deliver work that supports them while considering organisational constraints. You focus on outcomes rather than solutions.

Collaborate in partnership with multiple teams and roles across the matrix to design the very best outcomes.

Create strong relationships by identifying and engaging key stakeholders. You listen to their needs and use evidence to bring the user need to life and to explain and influence decisions. 

Prototype for both digital and non-digital services, working with designers and non-designers. You use prototyping to test and iterate designs and choose the right level of fidelity for the task.

Bring a digital perspective by being responsive to changes in technology and being able to design services that meet users’ needs in the digital environment. 

You are passionate about user-centred design and placing people who are deaf, have hearing loss or tinnitus at the heart of cohesive, impactful services. You are confident engaging with and influencing stakeholders and involving subject matter experts and users throughout the design process. You instinctively ‘think ‘outside the box,’ striving for excellence, and you work well autonomously and as part of a team.

We are RNID.  Together we’ll make life more inclusive for deaf people and those with hearing loss or tinnitus.  

Our charity has been through a complete transformation, while building on the best of our past.  We’ve returned to our former, much loved name, become wholly remote working, and established a new strategy, focused on reaching the 12 million people in the UK who are deaf, have hearing loss or tinnitus. 

We are creating a radically different culture which is externally focused, curious, evidence-based, deliberate, agile, and future orientated.  Our values are at the heart of what we do.

We strive to be and continue to connected to our communities, insightful and confident in what we do and who we are, curious in everything we do and passionate about our purpose.

We are ambitious and this is where you come in.  

We champion the value of difference and equality and celebrate our diverse and inclusive workforce. We actively encourage applications from eligible candidates from BAME backgrounds or who are deaf or hard of hearing. With almost 20% of our employees having a disability we proudly hold Disability Confident Leader status and guarantee an interview for disabled applicants meeting the minimum essential criteria.

In your application for this role, please include a weblink to examples of your work or portfolio, evidencing what you will bring to the role. Please include this within your CV or cover letter.

Closing date: 30 September 2024.
Interviews: 9-10 October 2024

Salary: £30,000 – £34,000 per annum (depending on experience)

Hours: Full time – 35 hours per week

Days and times: Monday – Friday, 09:00am – 17:00pm 

Contract: Permanant 

Responsible to: Head of Services

Employed by: Age UK Hillingdon, Harrow & Brent

Location: Townfield Community Centre, Townfield Road, Hayes, UB3 2EL - Age UK HHB operate a hybrid and flexible working policy on successful completion of induction. Please note this role will require regular attendance within the Hillingdon, Harrow and Brent area for meetings and events

Closing date for receipt of applications: 12 noon on Monday 30th September 2024

Interviews: 3rd or 4th October 2024

Our Mission at Age UK Hillingdon, Harrow and Brent is to make later life better in Hillingdon, Harrow and Brent. Our values underpin everything we do and our desire is to highlight what is positive about age. We are passionate about making Hillingdon, Harrow and Brent great places to grow old in.

We are looking to recruit an experienced person-centred leader who is passionate about delivering services that make a difference to older people’s lives. We are looking to develop and broaden our prevention of loneliness, wellbeing and later life planning services and you will be key to this. You will have responsibility of maintaining a high level of service delivery with impressive outcomes. You will lead a team of staff with oversight of each service area, will be highly organised and able to make decisions and use your initiative. The role will also involve monitoring service processes, systems, and workforce capacity to enable us to identify areas for change and improvement.

The purpose of the role is to manage and deliver the day-to-day operations. Operating across three London boroughs. We want to reach more people, to help them to connect with others and build new opportunities, to be even more personalised in our approach, achieving better outcomes whilst also improving quality and user experience.

Areas of delivery currently provided by the service include: Good Neighbours service; Clubs, groups and activities; Dementia /CST activities, Digital Inclusion.

The opportunities to make a difference are huge. If you think so too and think you have what it takes to be successful as Community & Social Wellbeing Services Manager, we are keen to hear from you.

We offer a range of benefits including 26 days annual holiday plus bank holidays, a competitive pension with employer contribution of 5%, a health plan and 5 days per year commitment to learning and development.

You will be working within our Housing team to deliver an effective resettlement service for young people. You should be experienced in in working with young people within a housing setting and have the ability to demonstrate transferable knowledge and skills in relation to homelessness and move-on pathways.

Key details

• Contract type and hours: 12 month fixed term contract. Full-time - 35 hours per week, Monday-Friday.
• Salary: The starting salary for the role is £31,200. The salary scale is £31,200 to £34,736 pro rata.
• Location: Based at New Horizon Youth Centre, 68 Chalton Street, London, NW1 1JR but travel to different sites across London on a regular basis will be required.
• Application deadline: 9am, Friday 4 October 2024
  
   

  Key objectives:

• To deliver an effective transition and resettlement service to young people accessing New Horizon Youth Centre, carrying out thorough needs assessments and support plans, and enabling young people to transition successfully from homelessness to independence.
• Establishing and sourcing an innovative programme of support that responds to clients’ accommodation, employment, educational, communication, independent living skills and move-on needs in order to break the cycle of homelessness.
• To maintain and build an effective and innovative network of relationships with relevant external stakeholders, partners, accommodation providers and internal specialists.

• Reporting to: Service Manager and Head of Services (Housing)

  Main tasks and responsibilities

  Young people's services

  Delivering a resettlement service to young people with multiple needs. This will include:

• Working to ensure young people receive a high-quality service from the point of registration to the move-on. Taking a hands-on approach to dealing with complex or difficult cases and ensuring the quality of support plans to create opportunities to promote independence.
• Managing a caseload of internally referred clients with additional needs as they transition out of homelessness, ensuring that the necessary support structures are in place to facilitate successful tenancy sustainment.
• Carrying out thorough needs assessments and putting in place support plans with young people accessing the resettlement programme.
• Providing expert advice and guidance on Accommodation, Welfare Benefits, Housing Benefit and Tenancy rights, Legal Services, and Employment, Education & Training. Monitoring and evaluating young people’s progress.
• Building and maintaining effective partnerships with accommodation providers and external stakeholders, in addition to cultivating and strengthening existing relationships.
• Referring young people to other internal New Horizon Youth Centre teams in order to support their progression, including Health and Jobs, Education and Training.
• Providing advocacy and referring young people to a wide range of specialist external services including around advocacy, substance misuse, mental health, immigration, counselling, financial/debt advice, and legal services.
• Attending regular briefings, team meetings, reflective practice and clinical supervision, both with NHYC and project partners. Ensuring that Health and Safety or safeguarding issues are addressed at all times.
  
  Sharing best practice

• To proactively share best practice with internal and external stakeholders in order to maximise the impact of the work of NHYC. This will include:

• Identifying and acting to maximise NHYC’s profile by seeking out and responding to opportunities with specialists and agencies who might offer resources, funding, or individual services relevant to client needs.
• Promoting and representing NHYC at relevant forums, meetings and events.

• Information management

  To produce and maintain accurate and useful information in a range of formats in order to promote effective service delivery and evaluation. This will include:

• Recording all contacts with clients appropriately and maintaining all relevant files and recording systems.
• Producing written reports in a variety of formats to meet the requirements of NHYC, external service providers and funders, e.g., project reviews and assessment reports.
• Inputting and extracting information from client monitoring systems and other accounting and database systems. Utilising other relevant software for the production of reports.
• Being self-servicing in day-to-day administration, and following team and NHYC’s administrative procedures.

• Reviewing personal and professional development needs

  To be proactive in reviewing and evaluating own performance and identifying and acting upon areas for improvement. This will include:

• Reviewing and evaluating own performance to identify strengths and areas for development. Identifying own learning/development needs and opportunities.
• Undertaking development and training opportunities and being responsible for obtaining maximum benefit through review, reflection and practice.
• Taking a proactive approach to supervision including regular line management supervision, team meetings, team reflective practice and clinical supervision.
  
  Other

• To contribute positively and constructively to the development of the team, the service and the centre. This will include:

• Covering for other members of the team where necessary.
• Following NHYC’s policies, procedures and performance expectations in all functions of the post.
• Undertaking as required any other duties compatible with the level and nature of the post and/or reasonably required by the Service Manager, Head of Services, Director of Operations or CEO.

Application deadline

9am, Friday 4 October

About GDI Hub

Global Disability Innovation (GDI) Hub accelerates ideas into impact for a more just world - for disabled people, and all people.

We are a world leading delivery and practice centre, an Academic Research Centre at UCL (University College London) and the first WHO Global Collaborating Centre on Assistive Technology (AT). As an Academic Research Centre and a Community Interest Company, our diverse portfolio and unique set up enables rapid translation of research into practice. GDI Hub is also home to the UK aid funded AT2030 programme which tests ‘what works’ to improve access to life-changing Assistive Technology (AT) for all.

Launched in 2016 as a legacy of the London 2012 Paralympic Games, our office and research lab continue to be based on the Queen Elizabeth Olympic Park, at UCL’s East London campus. We work in 40+ countries, with a reach of more than 34 million people since 2016, GDI Hub develops homegrown technologies alongside new knowledge and research. In collaboration with global partners we deliver accelerators and market shaping initiatives - building ecosystems with a focus on low-and middle-income countries.

Role Purpose

GDI Hub are looking for a Research Assistant to support the team across its portfolio of projects with a diversity of clients, partners and stakeholders.

The Research Assistant role sits within GDI Hub’s Community Interest Company’s Research and Delivery Team, led by Mikaela Patrick, Head of Research and Delivery.

For a portfolio of clients (for example, Asian Development Bank, World Bank & IFC, Carbon Trust and Dubai Expo City), and projects under the UK Aid funded AT2030 programme cluster ‘Integrate - Strengthen the systems which make inclusion a reality’ (for example, Local production Systems of AT, Designing Inclusive Dignity Kits for Dissemination in Humanitarian Crises and Climate Resilient Cities), GDI Hub’s Research and Delivery Team:

• Conduct qualitative and quantitative, primary and secondary research
• Report academic research and grey literature publications with recommendations, blogs and insights reports
• Provide strategic and operational consultancy and technical assistance
• Design and deliver training and workshops, host and present speaker sessions
• Organise knowledge dissemination for high impact
• Track impact and reach of research and delivery

GDI Hub’s Research and Delivery Team have a range of thematic expertise, including inclusive design, accessibility, inclusive infrastructure, inclusive climate resilience and responses, disability and gender, financial inclusion and inclusive private sector practice.

The majority of GDI Hub Research and Delivery Team’s work has a focus in Low or Middle-Income Countries (LMIC).

GDI Hub’s Research and Delivery Team and work is growing fast, and this role has been created to strengthen the team and its delivery across its portfolio of work.

Experience and Qualifications

The successful candidate for this role will be able to demonstrate the following:

• Experience working or academic study in relevant fields (including working closely and collaboratively with disabled people and disabled people’s organisations is desirable), such as international disability inclusion, assistive and accessible technology, accessibility and inclusive design, disability innovation and global health; with willingness to grow expertise across these areas.
• Ideally have some experience (approx. 2-5 years) working on research projects and/or practice-focused research in a related field. This could be as part of further study, research or in a work capacity. Real work experience is desirable.
• A post graduate qualification or equivalent work experience, focused on an area relevant to disability inclusion, accessibility and / or assistive technology.
• Experience and confidence to independently conduct qualitative research and analysis, and literature reviews.
• Experienced in quantitative research and analysis with proficiency in designing and running quantitative data collection via surveys and analysing results to inform statistically representative and robust results. Confidence to independently conduct descriptive and correlational analysis using for e.g., ExCel, Python, R or SPSS.
• Independence in producing clear and insightful infographics and data visualisations.
• Excellent written communication skills, with ability to take on writing of reports using clear and compelling narrative; experience authoring lucid and informative insights and reporting.
• Excellent ability to communicate, work in a small dynamic team, and collaborate with individuals with diverse technical backgrounds and with external stakeholders.
• Confidence in client relationship management for organisation of meetings, email engagements and clients and stakeholder presentations.
• Flexibility and dynamism, to take on a range of tasks supporting multiple projects across the Research and Delivery Portfolio.
• Aptitude for independent and timely delivery management whilst work closely with other members of the GDI Hub team.
• Ability to effectively manage own commitments to the benefit of the team
• Positive and proactive attitude, with a genuine passion for this work

Job Purpose and Key Responsibilities

This is an excellent opportunity to take on an exciting role within the Humanitarian Team of the Programme & Policy Department/Programme Management Team.

We are looking for someone with a good understanding of policies and practices managing projects with the FCDO and DEC. A good grasp of programme and financial management combined with an ability to provide distance support to Country Offices and partners.

The Humanitarian Programme Manager is responsible for the overall management for a portfolio of programmes across the programme management lifecycle from the contracting stage to close out. The successful candidate leads the relationship with donors, working with country offices and technical teams to ensure programmes are delivered in line with CARE International strategies and procedures, and in compliance with donor requirements. Specific areas of responsibilities include programme quality, accountability, relationship management, impact reporting and knowledge management, compliance and risk management. In addition, he/she will be an effective team member and committed to tackling discrimination and structural inequality and promoting CARE International’s Protection from Sexual Exploitation and Abuse (PSEA) and Child Protection policy with team members and in day-to-day practice.

Why work for us?

At CARE International UK we affirm the dignity, potential and contribution of participants, donors, partners and staff. Our actions are consistent with our mission. We are honest and transparent in what we do and say and accept responsibility for our collective and individual actions. We work together effectively to serve the larger community. We constantly challenge ourselves to the highest levels of learning and performance to achieve greater impact.

About you

The team is looking for a talented individual to support our portfolio projects through excellent contract and finance management.  You will have knowledge of donor compliance and donor reporting and will provide integrated programme delivery, contract, and compliance expertise throughout the project cycle: from implementation plan set up to reporting and close out. You will have experience with managing multiple stakeholders across a single project. Ability to work in French or Arabic, as well as some overseas experience in a development context, would also be highly desirable.

About CARE

CARE International is one of the world’s leading humanitarian and development charities. We fight poverty and injustice in the world’s most vulnerable places.  We save lives in disasters and conflicts. We stand with women, girls and their communities to achieve lasting change for a better future.

Diversity and Inclusion Statement

CARE International UK is committed to creating a diverse, inclusive, respectful and safe work environment where all persons are treated fairly, with dignity and respect. We are committed to dismantling harmful and oppressive structures of power and accordingly centre gender equity in our work to save lives, fight poverty and achieve social justice. The post holder agrees to promote and uphold these principles.

CARE International UK operates fair, transparent and non-discriminatory recruitment practices and actively encourages applications from candidates from a variety of backgrounds, and with a range of skills and experiences. We are particularly interested to hear from candidates from Black and minoritised communities, LGBT+ candidates and disabled candidates.

CARE International UK is a disability confident employer. As part of our commitment to disability inclusion we guarantee interviews to disabled candidates who meet the essential criteria for the role. To be considered under the Guaranteed Interview Scheme please complete the relevant section in the online application form. If at any stage of the recruitment process you require reasonable adjustments, including a copy of the recruitment pack in large print or an alternative format, please contact the HR team. 

Safeguarding

CARE International UK has a zero-tolerance approach to any harm to, or exploitation of, a vulnerable adult or a child by any of our staff, representatives or partners. Recruitment to all jobs in CARE International UK includes, in particular, criminal record checks and the collection of relevant references. Safeguarding our beneficiaries is our top priority in everything we do.

Closing date for applications: 20th October 2024

Interview date: 28-31st October 2024

Job purpose

This role sits within our crisis alternative service, Safe Space, which is an out of hours service providing a safe and welcoming space for people who are feeling distressed and experiencing crisis. The service operates 365 days a year from 12:00 (midday)-11:30pm across all of our boroughs. 

​We have 3 positions available. Two full time positions at our Hammersmith & Fulham and Ealing sites, and one part time (3 days a week) at our Hounslow site.

The objectives of the service include:

• To improve the mental wellbeing of people experiencing mental health crisis in HFEH.
• To provide support to clients accessing the service- for instance: signposting, de-escalation, planned wellbeing activities etc. 
• To contribute to an improvement in individual mental wellbeing.
• To remain a source of independent support for all clients.
• To treat service users with respect, dignity and personalised support
• To raise awareness of mental health services available with the goal to improve long term mental health and reduce social isolation
• To increase self-management skills of those accessing the service
• To reduce the use of police, ambulance and statutory mental health services whilst experiencing crisis.
• To reduce the use of statutory crisis services by people experiencing mental ill health without positive outcomes for the individual.

You can download a PDF of the job description for this role at the bottom of the page.

Key responsibilities

• Providing a person centred and recovery orientated approach in all aspects of the roles and responsibilities.
• Guiding the team, responding to referrals and planning each shift in terms of staffing, activities and case allocation
• Understanding of risk and risk management
• Understanding safeguarding adults and children processes and legal requirements
• Understanding of safety planning and de-escalation
• Working collaboratively with clients to understand their needs and developing flexible and realistic crisis support packages/person centred plans 
• Listening to clients and encouraging positive steps towards self-management of crisis and recovery
• Providing advice, information, practical and emotional support to clients 

You will have

• Minimum of 1 year working in mental health services and with clients experiencing mental health distress and crisis
• Experience of line management within a mental health setting
• Experience of de-escalation
• Experience of managing challenging behaviour and dealing with clients with complex needs
• Experience of managing safeguarding risks and understanding legal requirements for safeguarding adults and children
• Understanding of how to report and mitigate risks 
• Understanding safeguarding adults and children processes and legal requirements
• ​Ability to work out of hours and on weekends

Benefits of working with us

• Contributory Pension Scheme
• 25 days annual leave plus bank holidays per year, increasing by 1 day per full year of service (up to a maximum of 30 days) [pro rata].
• Employee Rewards and Benefits Platform/Wellness Hub (Perkbox)
• Cycle to Work Scheme
• Flexible working
• Employee Assistance Programme (EAP) including free counselling sessions
• Paid time off for medical appointments
• Training and personal development opportunities
• Access to shared resources and training opportunities via Mind Federated Network

How to apply

Please provide your CV, and a cover letter demonstrating how you meet the requirements of the Person Specification (see JD attached) and why you want this role.

We are an equal opportunities employer; and are proud to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.

HFEH Mind are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with children and vulnerable adults.

Post is subject to an enhanced DBS check.

Position Summary

The Global Center is seeking an early/mid-career professional to support capacity development programming that advances equitable collaboration between civil society, government, private sector, and multilateral actors to realize a more just and secure world.

Working under the supervision of colleagues addressing cross-cutting thematic and geographic programs, the successful candidate has a demonstrated passion for human rights, security, and development and is keen to contribute their skills to a diverse range of programs.

The position will initially support Global Center programs on rehabilitation and reintegration of former terrorism offenders in Bangladesh and Indonesia, as well as other Global Center projects relating to countering the financing of terrorism and other related issues. As needed, other engagements may include work to empower civil society, advance justice and good governance, and influence national, regional, and international security policy and practice.

Working alongside staff in London, Nairobi, New York, or DC you will collaborate with international experts, project partners, and funders to develop and implement programs globally, including regular travel to countries of operation.

Responsibilities will include a range of operational and administrative tasks in support of Global Center’s programs, including contributing to planning, delivery, evaluation and program activities; logistical planning, coordination, and execution of events and meetings; drafting and editing of project documents, correspondence, and meeting materials; data entry; note taking; research assistance; communication with partners, diplomats and vendors; database management and contacts maintenance; as well as other tasks as assigned.

As the Ideal Candidate

You are committed to learning about and engaging with new and diverse subject material across different projects. You have a keen interest in equitable and fair justice and financial systems, as well as foundational knowledge of key security and human rights issues including those relating to political violence and violent extremism. You are eager to learn, self-reflective, and willing to challenge ideas and ask questions. You are hard-working, detail-oriented, proactive, resourceful, and analytical.

The ideal candidate will be passionate about supporting inclusive, evidence-based programming, and understand the importance of working in partnership with diverse colleagues and stakeholders to develop and implement impactful programs. The ideal candidate must be committed to ensuring that all interactions are aligned with the Global Center’s values and are culturally responsive, respectful, and based on the organization’s commitment to inclusion, diversity, equity, and anti-racism.

Role and Responsibilities

As a member of an international, dynamic, and multidisciplinary team, the successful candidate will be assigned the following responsibilities:

• Contribute to the development and implementation of project workplans, including inception phase consultations and capacity development activities.
• Collaborate with team members, expert-practitioners, project partners, and funders in the development and implementation of program activities.
• Assist with the cultivation and management of a network of local, regional, and international beneficiaries, experts, partners, and donors from government, community groups, and civil society organizations.
• Organize the administrative and logistical planning of activities, including the preparation of meeting materials, securing venues and equipment, and arranging transportation.
• Support effective financial management of program activities, including adherence to organizational procurement policies, expense reporting, management of vendor relationships, and processing of contractual and vendor payments with approval.
• Collect data and contribute to the monitoring and evaluation of program activities.
• Produce rigorous reporting on program developments, experience, lessons learned, challenges, and assess short, medium and long-term results.
• Contributes to research tasks as needed, including program background research, issue and policy analysis, and research components of publications as needed.
• Support fundraising and development efforts, including drafting components of concept notes and proposals and contributing to context analysis and program design.
• Collaborate on and assist with organization-wide priorities, including administrative support, research, internal and external meetings, and strategic reviews and evaluations as needed.
• International travel will be required.

Core Knowledge and Skills

• Strong organizational and program management skills, including with scheduling, event planning, and working across multiple time-zones.
• Strong ability to meet deadlines, manage tasks and schedules, maintain regular and responsive communication, and work independently as well as in a collaborative team.
• Interest and/or knowledge on human rights-based responses to political violence and violent extremism, including gender-responsive security policies and practices.
• Interest and/or understanding of the centrality of human rights and the rule of law in the prevention and response to political violence and violent extremism.
• Proven ability to work with flexibility, efficiency, and diplomacy in an exciting but challenging environment, including ability to navigate cultural, linguistic, and political landscapes.
• Ability to engage effectively and respectfully with a range of cross-cultural colleagues and stakeholders, including partners, consultants, government officials, non-governmental organizations, and embassy personnel.

Education and Qualifications

• Bachelor’s degree, preferably in international relations, law, international development, criminology, sociology, security policy, or other related field is required.
• 2-5 years of professional experience is required.
• Excellent written communication skills are essential. Foreign language skills are desired, but not required.
• Experience interacting with internal and external contacts such as government and policymakers, civil society, and donors (experience in the Global South is an advantage).
• Proficiency in Microsoft Word, Outlook, Excel, and PowerPoint is required.
• Must have authorization to work in the United Kingdom, Kenya, or the United States.