Centre Leader Jobs

About the role

Join WorldSkills UK as a senior programme manager to lead the award-winning Centre of Excellence, where you’ll drive transformative change in workforce development and education on a national scale. We’re looking for a dedicated, results-oriented leader with a proven track record in managing and delivering impactful workforce development programmes. In this role, you will lead a team, ensuring high-quality outcomes, strengthening stakeholder partnerships, and making a measurable impact on teaching, learning and assessment across the UK.

Role purpose

The Centre of Excellence is WorldSkills UK’s flagship programme, dedicated to transforming the quality of teaching, learning, and assessment across Technical and Vocational Education and Training (TVET). This pioneering programme drives innovation and raises standards by delivering world-class training and development opportunities for educators, ultimately enhancing outcomes for learners and ensuring the UK’s global competitiveness in skills excellence. As Senior Workforce Development Manager, you will lead the programme management of the Centre of Excellence, playing a pivotal role in advancing its mission. You’ll oversee a growing network of member institutions committed to achieving excellence by integrating international expertise and best practices from around the globe. Your leadership will ensure the Centre of Excellence influences every aspect of teaching, learning, and assessment, setting new benchmarks that elevate the quality of education across the sector.

Key tasks and responsibilities

1. Programme management:

Provide effective programme management ensuring the Centre of Excellence operates at the highest standards, with strategic oversight of all workstreams, including stakeholder engagement, resource management, and performance monitoring.

• Leading the programme’s strategic planning and execution, ensuring that all workstreams—including budget management, timelines, and resource allocation—are closely aligned with overall objectives. Proactively address challenges to maintain programme momentum and achieve milestones effectively.

• Building and maintaining strong relationships with both internal and external stakeholders to support programme success. Facilitate effective communication and alignment across teams, partners, and member institutions, promoting active engagement and collaboration throughout all programme phases.

• Establishing and overseeing a robust framework for monitoring and evaluating programme performance, focusing on impact assessment and continuous improvement. Provide regular reports on outcomes and insights, manage risks to ensure programme goals are met, and utilise evaluation data to inform strategic adjustments that enhance programme effectiveness.

• Overseeing the marketing and communication activity to promote the programme, ensuring it is visible and well-positioned among key audiences and stakeholders. Collaborate with the marketing team to develop targeted campaigns that highlight programme achievements, generate interest, and enhance engagement within the Centre of Excellence network and wider education and skills sector.

2. Network member Management:

Lead and execute a comprehensive member engagement strategy, driving value through targeted onboarding, recognition programmes, and an evolving account management framework to foster long-term member satisfaction and retention. Oversee tracking and analysis to inform strategic improvements and identify growth opportunities that align with the Centre of Excellence’s mission to expand impact.

• Developing and implementing a member engagement strategy, ensuring that institutions gain significant value from their involvement in the Centre of Excellence to include a recognition and awards programme to reward and celebrate members’ excellent practice and engagement with the Centre of Excellence.

• Providing strategic oversight to the enrolment and validation process for new members, ensuring that new institutions meet the Centre of Excellence’s standards, and work closely with the Network Member Manager to streamline onboarding, guaranteeing a positive initial experience that sets the stage for long-term involvement.

• Overseeing the tracking and evaluation of member engagement, using data to identify trends and areas for improvement. Provide regular updates on membership retention, engagement levels, and impact to leadership, and work with the Network Member Manager to develop strategies based on these insights.

• Identifying growth opportunities and enhancements to the programme offerings that can address emerging industry needs, supporting the Centre of Excellence’s mission and expanding its reach and impact.

3. Workforce Development:

The Senior Workforce Development Manager will lead a team of High Performance Skills Coaches to design, implement, and continuously improve a world-class teacher training programme. By incorporating global insights and innovative practices, this role ensures that the programme enhances teaching quality and raises educator capacity to deliver world-class education.

• Utilising insights from international benchmarking and emerging trends from global partners to incorporate cutting-edge methodologies and world-class standards into the teacher training programme.

• Leading a team of Skills Coaches to guide the development and delivery of high impact teacher training experiences, focusing on practical and solutions focussed strategies underpinned by international best practice that improve teaching, learning, and assessment.

• Overseeing the planning and scheduling of training activities to align with the academic calendar, ensuring that sessions are well-timed and accessible to educators throughout the year. Collaborate with the Marketing and Communications teams to promote training opportunities, generate demand, and expand programme reach, actively engaging member institutions and their teaching staff.

• Establishing robust tracking and evaluation systems to monitor programme outcomes, using data to measure the effectiveness of training content and delivery. Analyse engagement and impact metrics to inform ongoing improvements, ensuring alignment with Centre of Excellence goals and maintaining the programme’s reputation for excellence.

4. General responsibilities for a Senior Manager

In addition to the key tasks and responsibilities set out above, all employees at this level are expected to:

• Manage, support and motivate allocated staff to successfully deliver activities/tasks.

• Manage resources (including staff, volunteers, suppliers, and partners) so that all project elements are delivered to acceptable standards on time, to budget and meet the required specifications and objectives.

• Contribute to a performance driven culture ensuring outcomes and activities are continuously monitored, reviewed, and evaluated against grant KPIs, resolving issues, and initiating appropriate corrective action.

• Establish a strong mechanism to measure impact, capture, report, and transfer intelligence across programmes of work.

• Produce requirement specifications in line with WorldSkills UK’s procurement strategies for all outsourced activity.

• Maintain WorldSkills UK’s established management policies for dealing with risks and issues for the Workforce Development team and the wider organisation.

• Contribute to the successful delivery of WorldSkills UK’s strategic priorities and annual business objectives.

• Promote and comply with WorldSkills UK’s Employee Handbook and the policies contained therein with particular reference to those related to Health and Safety and on equity, diversity and inclusion.

• Carry out any other duty as may be reasonably assigned that is consistent with the nature of the job and its level of responsibility. 

Person specification Key:

[E] Essential / [D] Desirable.

Qualifications and experience:

• Experience in leading and managing workforce development programme or membership management in Technical and Vocational Education and Training (TVET) [E].

• Experience working as a manager within education or business with a focus on TVET [E].

• Experience managing multi-stakeholder education and training programmes for TVET teachers and trainers [E].

• Experience in leading or managing large scale complex programmes in the publicly funded sector [E].

Knowledge and skills:

• Knowledge and understanding of current policies and reforms in further and higher technical education, apprenticeships, and T Levels [E].

• Strong programme and budget management expertise [E].

• Ability to implement change initiatives, focusing effort and commitment on making change work [E].

• Ability to absorb and evaluate complex information quickly and use this to construct and manage robust plans which deliver the required strategic objectives [E].

• Understands consequence of actions and long-term impact and / or wider implications of decision-making process [E].

• Ensuring issues, dependencies and risks are identified, assessed, mitigated; ensuring delivery is in line with organisational prioritise [E].

• Able to influence, negotiate and manage the action of others, including remote teams [E].

• Able to develop and manage highly effective relationships and coordinate a range of partners and stakeholders both internally and externally to successfully deliver objectives [E].

• Proven ability to drive member engagement and retention strategies [E].

Personal qualities and attributes:

• Very reliable and with a high level of probity [E].

• Able to work to own initiative with broad direction [E].

• Able to think creatively and solve problems [E].

• Flexible in working methods and ideas [E].

• Excellent team player and collaborative approach to work [E].

• Enthusiastic and able to motivate others [E].

Special circumstances:

• Prepared occasionally to work outside normal hours [E].

• Prepared to travel within the United Kingdom [E].

• Able to spend time away from home [E].

This role is office based (as above) but with flexible hybrid working. It is expected the postholder will attend the office at least once or twice a week.

Full time working hours are a minimum of 35 hours per week, normal working hours are 09:00 to 17:00 Monday to Friday although we pride ourselves on having a flexible approach to our working practices and service delivery and are happy to discuss flexible working options, including part time, with suitable candidates.

25 days’ annual leave [which will increase by one additional day for each completed year of service up to a maximum of 30 days] plus public and bank holidays.

Reasonable adjustments will be offered to all candidates and every stage of the recruitment process.

We’re an award-winning charity running local learning centres in the heart of the communities where the young people we support live. Our centres provide a high-impact education programme which includes practical learning support, pastoral care, and motivational and confidence-building activities for young people aged 7-18. Our aim is to enable students from the least advantaged neighbourhoods to realise their ambitions and achieve their wonderful potential.

As the UK’s leading university access organisation, our staff team is helping over 50,000 young people each year at its 43 learning centres and extension projects across England and Scotland, and we plan to scale-up our provision to 50 centres over the coming years.

We are looking for a high-calibre candidate to take up a fixed-term role as Centre Leader at our IntoUniversity centre in Kennington. You will have responsibility for running your IntoUniversity centre, including managing your team, planning and delivering the programme, liaising with external stakeholders and meeting IntoUniversity’s targets for delivery. A substantial element of this role is delivering our education programme to children and young people aged 7-18, so you will need to have a genuine passion and enthusiasm for working with young people, including leading a class of 30 from the front, working with small teams of children and providing one-to-one support. 

Location: IntoUniversity Kennington
Contract: Full-time, fixed-term until June 2025
Applications close: 9am Monday 4th November 2024
Start date: January 2025

Salary

£38,100 per annum (inclusive of £2,600 London contribution)

Eligibility for the role

In order to be eligible for the Centre Leader role, applicants will:

• Have completed an undergraduate degree to a 2.2 or higher.
• Have achieved a grade C/ grade 4 or higher in GCSE Maths and English/ achieved National 5s or Standard Grade at Credit level (grades 1-2) in Maths and English (or equivalent).
• Have EITHER a minimum of 18 months full-time paid experience working in a delivery role at IntoUniversity; OR a minimum of 2 years full-time paid or voluntary experience working with children and young people, either at IntoUniversity, or external organisations, or a combination of both. Please note that we will not take part-time, seasonal or ad-hoc work into account when calculating the length of full-time experience.
• Have the right to work in the UK (please note that as a charity we do not have the capacity to sponsor work visas).
• Be able to apply knowledge of F.E. and H.E. (e.g. UCAS applications) to help young people decide about their futures; and have knowledge of national developments in H.E. and their impact on young people traditionally underrepresented in H.E.
• Have experience of confidently negotiating with a variety of stakeholders, for example: head teachers, funders, universities.

What will my main dutires be?

To lead the staff team at the centre, generating a positive and inclusive working environment and ethos and ensuring that the team are well motivated, are managing their workloads effectively, and are providing a high quality service.

You will initially be involved in the set up of this brand new centre, including developing local school relationships and we anticipate that delivery of the IntoUniversity programmes will begin in the 2024 summer term.

To ensure that the ethos and values of the charity are maintained in the IntoUniversity centre.

To act as the Centre’s Designated Safeguarding Officer (full training and support will be provided to become the Designated Safeguarding Officer). To create and oversee relationships with local education providers.

To oversee the successful delivery of our educational programme at the centre using positive behaviour management and adhering to the IntoUniversity safeguarding policy. 

Please note: that there will be times throughout the year when you will be required to travel to London for meetings.

Are you passionate about transforming the lives of families of babies and young children with special needs and/or disabilities? 

First Step is a Charity based in the London Borough of Havering, that for over 36 years has supported more than 1,700 families and their children.

Families are referred or self-refer to us at a moment of crisis or uncertainty, normally pre-diagnosis, fearing all is not well with their child.  We provide an array of family-centric services tailored to each family’s and child’s needs.

We are looking for a Centre Manager to take over from our current postholder who has been with the charity for over 27 years as both volunteer and staff member and will play an active part of inducting and handing over and to the successful candidate.

The person we are looking for is a unique blend of heart and mind, who is committed to ensure that every person that comes into contact with First Step feels welcomed and is treated with dignity and respect.  They also need to ensure that First Step operates in a professional, organised, and effective manner.

You will be a friendly, capable and professional leader who is able to provide support and nurturing to a small team of staff and volunteers.  You will be passionate about working with the children and their families in sometimes challenging situations.  You will have a good understanding of safeguarding and be able to juggle workloads.

The postholder is responsible for overseeing all day to day front of house and administrative functions of First Step and it will be a hands-on role.  They will develop and maintain effective and efficient business systems across the organisation to ensure best value for the children and families we support.

Key Information

Location: Hornchurch London Borough of Havering

Contract: Permanent, Full-time

Hours: Monday – Friday 08:30 – 17:00

Reporting to: CEO

Closing Date: midday 15th November although early application is advised as it could close earlier if we receive a high level of interest

Application: Please submit a CV and covering letter of no more than 3 sides of A4, explaining your motivation for applying and your relevant skills and experience, and how they meet the requirements of the role.  A detailed Job Description and Person Specification is available. 

Annual Leave: 6.6 weeks holiday per annum including bank holidays

Pension: Employer pension contributions after 3 months

For further information or an informal conversation, please see contact details on Job Description

First Step is committed to working with children, parents, staff, volunteers and the community to safeguard and promote the welfare of children and vulnerable adults. We have a duty to carry out the appropriate procedures if we believe that a child or vulnerable adult may be subject to any form of abuse.

First Step is committed to making sure it provides equality of opportunity through employment and service delivery. First Step’s approach to Equality and Diversity is based on the principle of inclusion (increasing the diversity of people actively involved in and contributing to the development of sustainable communities). At its heart is a commitment to the value that all staff bring to the organisation because of their diverse characteristics. These cover race, gender, disability, age, marital status, sexuality, religion, background, personality and work style.

Please be aware that a Disclosure and Barring Service (DBS) check will be required under the provision of the Rehabilitation of Offenders Act 1974.

4,000 professionals, 0 days wasted, 1 incredible purpose.

Contact Centre - Senior Manager (Supporter Services)

£55,000 - £60,000 plus

Reports to: Head of Supporter Engagement

Directorate: Marketing, Fundraising & Engagement

Contract: 12 month fixed-term contract

Hours: Full time 35 hours per week - we are open to various flexible working requests such as compressed hours (10>9)

Location: Oxford, Oxfordshire Office-based with high flexibility (1-2 days per week in the office)

Closing date: 12 November 2024 2024 23:55

This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found, therefore we strongly recommend that you apply early to avoid disappointment. Please let us know if there is anything about the recruitment process that you would like to discuss, in particular if there are any changes or adjustments that would make it easier for you to apply.

Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.

Recruitment process: 1st stage competency-based interview, 2nd stage will include a task relevant to the role.

Interview date: 25th and 28th November for first stage and 2nd/3rd December for 2nd stage

At Cancer Research UK, we exist to beat cancer.

We are looking for an experienced Contact Centre Senior Manager to join our Supporter Services team in Oxford. Our passionate and inspiring customer service representatives speak to c1500 supporters per week in a mix of outbound and inbound calls helping them with both fundraising and increasing loyalty to CRUK or supporting them in registering for events, making donations, seeking advice and much more.

As a Senior Manager in the team, you will line manage 6 managers and have overall responsibility for a team of c60, so you'll need to come with solid line management experience. We are looking for a people centric leader that knows how to engage, motivate and inspire a large, diverse team and someone who embodies our values.

It's an exciting time to be joining the team as we embark on our automation journey, moving from Siebel to Salesforce, so this is a real opportunity to have an impact and shape what that journey looks like.

Our supporters are at the heart of everything we do so it is essential we make every interaction a memorable one.

What will I be doing?

• Motivate and inspire the team to provide a great experience for our supporters through high levels of engagement via a range of contact channels.

• Coach, mentor and empower staff to develop their skills and provide support for them in delivering their objectives.

• Create and harness a collaborative working environment to encourage teamwork, energy, creativity, a sense of fun and positive staff engagement.

• Act as a point of escalation to resolve any issues relating to the performance of the team and supplier.

• Owns the contract for our external call centre suppliers and ensures that the service they provide is seen as an extension of the team at Cancer Research UK.

• Develop and implement strategies to improve service delivery and efficiency across the breadth of contact centre services

• Through our outbound services, achieve annual income targets

What are you looking for?

If you have experience as a Contact Centre Manager, Support Services Manager or Support Centre Manager we would love to hear from you. Whatever your background you'll need to demonstrate…

• Strong customer and supporter focus

• Experience of delivering high quality supporter/customer service across multiple teams, in different locations, in a similar organisation (call centre)

• Proven experience of line management of multi-disciplined teams working across a range of projects (scale and scope), for multiple customers

• Ability to manage, develop and motivate teams, particularly during challenging times

• Proficiency in contact centre software and CRM systems with ability to identify opportunities for technological improvements and upgrades

• Analytical skills with the ability to interpret data and make informed decisions.

• Experience providing input to and implementing: strategy, policy and operating

*Internally this role is known as Senior Manager (Supporter Services)

Our organisation values are designed to guide all that we do.

Bold: Act with ambition, courage and determination

Credible: Act with rigour and professionalism

Human: Act to have a positive impact on people

Together: Act inclusively and collaboratively

We're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.

If you're interested in applying and excited about working with us but are unsure if you have the right skills and experience we'd still love to hear from you.

What will I gain?

We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals.

How do I apply?

We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you fairly and objectively.

About St Augustine's Centre

‘The St. Augustine Centre lays a clear path of hope for each of us. It is my family. Now I can start to live again.’ (Besara, Centre Member)

‘This place is a deep well of humanity and resilience in a world that needs these things so much.’ (Miles, Volunteer)

At our vibrant community centre in Halifax, we welcome refugees and people seeking asylum. Working across Calderdale with partners, we give people the practical support they need to rebuild their lives with dignity, and we offer a wide range of activities that help them feel happier and more connected.

We are a community of 22 staff (15 full-time equivalent), 150 volunteers, and over a thousand Centre Members from 86 countries. Our ‘Centre Members’ are people seeking sanctuary in Calderdale. 33% of our staff and trustees and 50% of our volunteers have lived experience of the asylum system; their insights and experiences shape what we do.

About you

Do you have a proven track record as a compassionate and inspirational leader or manager?

Do you have the skills to define and execute strategy, secure funding from multiple sources, build diverse partnerships, and ensure organisational compliance with the law and regulatory frameworks - all whilst overseeing the delivery of front-line services and a wide range of life-enhancing activities?

Do you care deeply about the challenges facing people fleeing war and persecution? Are you passionate about leading a unique humanitarian organisation which provides crucial practical support – and a deep sense of belonging – to some of the world’s most vulnerable people?

The role - your main responsibilities

• Provide clear leadership and strategic direction for the whole organisation, in collaboration with the Board of trustees, and with a spirit of positivity and possibility.
• Oversee the effective delivery of a diverse range of services, including immigration and asylum advice and a wide range of support and activities.
• Ensure the financial sustainability of the organisation including budgeting, monitoring and keeping the organisation well-funded and resourced.
• Work collaboratively, compassionately and effectively with trustees, staff, volunteers, Centre Members to inspire and lead an inclusive and enabling culture; including managing staff and overseeing all key processes and policies.
• Model our values of sanctuary, diversity, community, collaboration and growth and deliver on our purpose to provide practical support and challenge injustice.
• Engage with our Centre Members and amplify their voices at all times.
• Manage effective partnerships with voluntary and statutory organisations, funders and donors locally, regionally and nationally.
• Ensure that the work of St Augustine’s conforms to all legal, compliance, regulatory, charitable and funding requirements.

How to apply

1. For detailed application instructions, including how to complete the application form, and to review the job pack with the person specification and job description, please visit our website’s job page.
2. Application deadline: 10am on Monday 18th November 2024.
3. Shortlisting notification: By Thursday 21st November 2024.
4. Interview dates: Wednesday 27th or Thursday 28th November 2024.

Key information

• Hours: Full-time (37.5 hours a week)
• Location: Halifax, West Yorkshire (option to work from home occasionally)
• 7 weeks holiday per annum including bank holidays
• Employer pension contributions

St Augustine’s Centre is committed to safeguarding and promoting the welfare of children and adults at risk and expects all staff and volunteers to share this commitment. Recruitment of all staff and volunteers is robust and informed by our safer recruitment policy and procedures. Successful candidates will be required to undertake an enhanced DBS.

The ideal candidate for the Chief Officer position will have a passion for creativity and community engagement, along with strong leadership, bid writing and strategic planning skills. This role involves overseeing all aspects of the Centre’s operations, including program development, fundraising, and community outreach. 

This role can influence the delivery of the mental health agenda across Greater Manchester and requires the jobholder to be a positive leader and role model for the CLC’s members, employees, and volunteers. 

The Chief Officer will also work on behalf of the Charity to develop and deliver the Vision and Mission through the delivery of the strategic plan, ensuring the CLC’s ongoing sustainability, growth, and success in todays challenging economic environment

Key Responsibilities: 

• Develop and provide strategic leadership and direction to the Creative Living Centre. 

• Develop and implement programs that align with our mission and goals. 

• Oversee budgets, expenditure and management accounts ensuring that income and expenditure is within planned targets. Accountable to the Board of Trustees for the overall financial health of the CLC, including ensuring that new funding opportunities are pursued. 

• Oversee fundraising efforts and build relationships with donors and sponsors. 

• Manage the Centre’s budget and ensure financial sustainability, asset management and risk appraisal. 

• Foster a positive and inclusive community environment. 

• Represent the Centre at public events and in the media. 

• Collaborate with staff, volunteers, and community partners. 

• Ensure all staff are effectively line managed and performance managed

• Take overall responsibility for achieving, monitoring, and reporting on performance against targets in all areas of the CLC’s activities. 

• Report to the Trustee Board regularly on progress against key strategic objectives, providing information and answering for the CLC’s performance. 

• Ensure that the Board operates within statutory and corporate approved frameworks, requirements and guidelines. 

Who are we looking for? 

• Proven experience in a leadership role developing business plans, preferably in a non-profit or community organization ideally a mental health charity. 

• Strong leadership style with line management, team building  experience. 

• Robust knowledge of Charity Governance, Policies, and statutory requirements 

• Strong understanding of creative and cultural sectors. 

• Excellent communication and interpersonal skills. 

• Demonstrated ability to develop and implement strategic plans. 

• Experience in fundraising and financial management. 

• Passion for creativity and community engagement. 

• Experience of working closely with Boards of Trustees, advising, and guiding robust decision making 

• Financial management including forecasting, budget setting and monitoring income and expenditure. 

• Risk strategy and management. 

• Knowledge of Mental Health Strategies both at local, Greater Manchester and National levels highly desirable. 

• Strong organisational skills and ability to prioritise multiple activities/workstreams. 

• Excellent IT skills with ability to prepare reports in Word, spreadsheets in Excel and Power Point 

What you can expect in return 

The role is part-time, 26.5 hours per week. The successful candidate can work the hours in a variable pattern which can suit both parties, subject to agreement with the CLC’s board of trustees. The successful candidate will be required to spend time at the CLC each week. 

Equal Opportunity Employer: The Creative Living Centre is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. 

Please note, this role is subject to the receipt of a satisfactory Enhanced Disclosure and Barring Service check and references. Applicants must also be eligible to work in the UK. 

The new CEO will represent the charity across the UK, building strong commercial networks, identifying opportunities for growth, business development and diversification. Furthermore, the role will be ultimately accountable for the operational running of the Association, to ensure legal, regulatory and financial compliance.

The successful applicant must be a ‘people-centred’ leader who believes that success is achieved by enabling others to achieve their potential. Engagement with – and growing of – will be very important. Having a passion for school libraries, children’s literacy and children’s books will be essential. For further details please refer to the CEO Recruitment pack

At the Canal & River Trust, we believe life’s better by water, and that the waterways we take care of make an important contribution to the health and wellbeing of local communities and economies.  We have an extraordinary range of professionals to help bring our waterways to life, including people with the knowledge and skills to deliver high-quality geographic information systems and services.

Working for the Trust we believe passionately that our waterways can play an important role in mitigating the impact of climate change, helping to reduce the levels of greenhouse gas emissions which drive global warming. Our network of canals and river navigations in the hearts of towns and cities are perfectly placed to provide ‘net zero’ solutions & reduce the impact of climate change, as well as providing fantastic green & blue doorstep destination spaces for everyone to enjoy.

The Contactless giving Fundraising Team sits within the wider F2F Fundraising and Individual Giving Team

This important role entails working with the Trusts regional teams as a Team Leader within the wider Face to Face (F2F) fundraising team In this particular instance this role will have a focus on championing our Contactless Giving Workstreams across the regions, with the support of their face to face fundraising colleagues.

They are responsible for delivery of our contactless giving programme and ensuring that they are able to setup a maintain a varied programme of workstreams by sourcing and providing key technology and tools to all of the Trusts regions. You will help drive delivery of the agreed Team and individual targets and KPI’s for the region(s) with a particular focus on Contactless Giving.

This role will work across the regions as a dedicated national support and will be required at times to provide hands on coaching, training and support regionally to drive ongoing engagement and enthusiasm for the programme. They will also support the Regional Face to Face Fundraising Managers to identify and business case potential future opportunities when required.

You will play a significant role in supporting the day to day management of our contactless giving income stream by supporting our F2F Fundraisers, regional colleagues and volunteers, ensuring our Values & Behaviours and performance excellence standards are met on a consistent basis.

Location & coverage
You will be working remotely and should expect to spend more than 50% of your week out on location meeting with your fundraising team across the region.

There is an expectation of working some weekend days at our key regional events, spread over the year and being a part of the weekend Contactless Giving management rota, which denotes working at least one weekend per month.

As a remote worker you will be assigned one of our main hub spaces as as your formal base

Relevant hubs include:  Leeds, Ellesmere Port, Burnley.

Working Hours: 37 hours Monday to Friday with occasional weekend & bank holiday working.

The regularity & flexibility of travel will be discussed further at interview stage. 

Knowledge, Skills/Qualifications & Experience

Key Accountabilities: 

• Work with the Contactless Giving Fundraising Manager to devise robust strategies to achieve weekly & monthly volume and quality based fundraising targets, particular focus on Contactless Giving within the regions, Museums and attractions and our F2F Fundraising teams.
• Develop contactless fundraising techniques with the Contactless Giving Fundraising Manager that improve income generation for the Trust.
• Support the Face to Face fundraising management team with reviews and business casing of future fundraising opportunities for the face to face & regional fundraising programme.
• Ensure management of key contactless giving channels including devices, signage, branded clothing and collateral all contain contactless donation touchpoints across the network.
• Adhere to the IOF and Fundraising Regulator Code of conduct.
• Handle all sensitive and data protected information obtained by donors as confidential and in a safe and secure manner in line with the Trust’s GDPR and Security Procedures.
• Ensure regular Compliance checks and training sessions are delivered to the F2F team and Regional colleagues, particualrly around Contactless Giving.
• Clear, regular and timely communication with the Team and all members of the senior management team.
• Nurture and maintain positive relationships with regional colleagues to support delivery of F2F fundraising priorities, engagement and training; particularly contactless giving programme.
• Coach and mentor team members in the region and support the maintenance of performance targets and improvements where needed.
• Ensure that all data input and insight reporting is maintained for the benefit of the team including key systems such as CRM, Evergiving and other fundraising platforms and technologies.
• Support operational processes for managing equipment, managing suppliers, regulatory compliance and complaints management.

Skills, knowledge & experience:

Practical: 

• Demonstrable communication and interpersonal skills, ability to motivate and inspire people.
• Customer service experience is desirable.
• Passion for the waterways, canals and blue spaces is desirable but in no way essential.
• Knowledge in fundraising is desirable but not essential
• Support for the Canal & River Trust’s aims and vision.
• Passion for the waterways, canals and blue spaces is desirable but in no way essential.
• Enthusiasm for keeping our local waterways attractive and safe for all to enjoy now and in the future. 
• Drivers license is essential.

General:

• Excellent communication skills.
• Excellent interpersonal skills
• Highly self-motivated and hard working.
• Ability to work to and self-manage targets.
• Ability to adapt to working in varying locations and demonstrate flexibility.
• Confident with MS Office applications and quick learner at using a range of digital platforms.
• Understanding of GDPR and handling data sensitively

We reserve the right to close this vacancy early if we receive sufficient suitable applications for the role. Therefore, if you are interested, please submit your application as early as possible.

What We Offer

In addition to your salary of £32,000 + Car Cash Allowance, you will benefit from a competitive contributory DC Pension scheme arrangement, great holiday entitlement and numerous other employee benefits, including several salary sacrifice benefits=:

• 25 days paid holiday, plus paid Bank Holidays, increasing to 27 days plus Bank Holidays after 3 years
• Home working status with ‘hub’ facilities available if a need to work outside of home – flexibility. Monday to Friday working, no weekend working. 
• Annual £200 personal learning & growth award to spend on any learning related activity – hobbies; aspirations etc. 
• Free access to specialist counselling on a range of issues – health; financial; lifestyle; well-being; domestic & neighbourly matters. 
• Access to a range of employee benefits including – store discounts; boating holiday discounts; holiday purchase scheme. 
• 2 days paid volunteering leave, volunteering for local community project work.

At the Trust we care passionately for our waterways, and as importantly, for those who look after and use them. We strongly believe that a diverse workforce brings with it a diversity of ideas, thinking and ways of working which enhances what we do as a Trust. We are striving to represent the diverse communities that we are a part of and welcome applicants from across all sectors of the community.

All candidates will be treated on the basis of their merits, skills and abilities and solely by being assessed against the requirements for the job.

When you join the Canal & River Trust you become a member of an engaged team working to preserve our heritage for future generations. Come and share your passion and knowledge with a team that makes a difference to millions of people every day.

For over 80 years RSPCA Halifax, Huddersfield and Bradford Branch have rehabilitated and rehomed thousands of animals in the West Yorkshire area. As an independent charitable organisation, separate from the National RSPCA, we are financially self sufficient and governed by our Board of Trustees. We are about to embark on a 5 year plan to redevelop our Animal Centre facilities and to secure innovative and sustainable commercial growth. As a result, we have an exciting opportunity for a new CEO to join our team.

As a large RSPCA branch with significant reach, we need to maximise our potential in many areas; our retail shops, fundraising, legacies, and donations as well as growing our supporter and volunteer base. This means we want to significantly grow our impact and influence throughout our region. Long term financial sustainability and modern facilities are our strategic goals to safeguard the animals whose wellbeing and lives we transform.

A new CEO role is sought to work closely and openly with a highly engaged board and management team. The appointee has a great opportunity to make a step change to the commercial and reputational trajectory of the Branch as well as bringing all c60 staff and managers on an exciting change and development journey.

They will represent the charity across our region, building strong commercial networks, identifying opportunities for growth, business development and diversification. This will mean building deep relationships with local businesses and representing the branch in the local media as required. Furthermore, the role will be ultimately accountable for the operational running of the Branch, to ensure legal, regulatory and financial compliance through the management team.

The successful applicant must be a ‘people centred’ leader who believes that success is achieved by enabling others to achieve their potential. Experience of managing culture change programmes and commercial success will be essential, as well as having a passion for animal welfare and conservation. For further details please refer to the job description.

We value diversity and welcome applications from individuals of all backgrounds. We seek to employ people based on their ability to carry out the requirements of the role and no applicant will receive less favourable treatment on the grounds of disability, gender, race, religion, or belief, age, sexual orientation, marital status, parental status or caring responsibilities.

We are currently offering a rewarding opportunity for a motivated and proactive self-starter to join our friendly and dynamic team and organisation.

Benefits of working for Wandsworth Carers’ Centre:

Friendly team and working environment, mix of remote and office-based work, some weekend and evening work with time off during the week, annual leave starts at 26 days increasing to 31 days plus bank and public holidays, contributory company pension, ongoing training and development opportunities and an employee assistance program.

Our Charity:

We are a busy, ambitious charity operating at the heart of the Wandsworth community since 1995, helping thousands of people across the borough in unpaid Caring roles. We give information and advice, organise respite, offer complementary therapies, deliver training, provide peer support, arrange fun events and much more.  In short, we are the Carer's friend and advocate, often helping Carers through difficult times.

 Support and Development Worker –

Advice & Information Team

Salary: £30,787

Full Time (35 hours per week)

Are you passionate about supporting carers and making a real impact in their lives? We're looking for a dedicated individual to join our busy Advice Team and help provide advice and guidance to those who need it most.

As the successful candidate, you'll bring your knowledge of the unique challenges faced by carers and use your expertise to offer vital information, especially in the area of welfare benefits. Your excellent communication skills will help you connect with and support carers, while your IT proficiency will enable you to provide effective, efficient assistance.

If you're committed to working in the voluntary sector and want to be part of a dynamic team that makes a real difference, this role is for you!

Wandsworth Carers’ Centre is an inclusive employer, committed to the continued development of a diverse workforce.

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37.5 hours per week / Permanent / working onsite Monday to Friday, 9am-5pm, with one late shift per week

Our mission is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, increasing life skills and self-confidence, and improving emotional wellbeing and mental health.

Are you a person-centred leader who thrives on getting the best results possible, leading a dynamic team to encourage positive change for young people?

If so, we have an exciting opportunity for a Deputy Supported Housing Manager at Horsham Y Centre supporting 50 young people aged 16-25 to alleviate the risk of or impact of homelessness. The service is staffed 24 hours a day with a support team, night team and management based onsite. The service aims to support residents into independent accommodation through life skills support. In delivering the role, you will report to the Supported Housing Manager and be responsible for:

Service Provision: Supporting the Supported Housing Manager with the daily operations of the services so that they meet the requirements of the service specification including compliance with the Regulator of Social Housing (RSH) and Ofsted regulations. Oversee the residents’ referral, interview and induction processes for all beds and ensure the Occupancy Agreements and House Rules are fully understood. Ensure the quality of accommodation that is provided, liaising with the Housing and Property Services team to complete estate inspections and health & safety risk assessments, and to turn around voids and organise repairs in line with organisational targets and statutory obligations. With the Supported Housing Manager ensure effective income collection for all beds, working closely with the Rents team to create a rent payment culture.

Leadership and People Management: Directly line manage team members, ensuring their service delivery, working culture and personal development mirror best practice. Ensuring the team is adequately trained and empowered to work effectively and creatively with our young people to enable them to achieve their aspirations and ambitions, whilst ensuring they are supported within safe and consistent boundaries.

General: Be a member of the ‘on call’ rota to provide out of hours management support to projects in the wider locality. Reflect Psychologically Informed Environments (PIEs), Trauma Informed approaches and restorative practices.

ABOUT YOU: We know that there are great candidates who will not fit everything described, or who have important skills we have not mentioned. If that is you, please do not hesitate to apply and tell us about yourself.

You will already have experience working in supported housing, or similar services for young people and/or adults at risk, as well as managing and/or supervising a team. You will have working knowledge of Regulator of Social Housing (RSH) and Ofsted, along with working knowledge of Trauma Informed Care and Psychologically Informed Environments. You will have good communication and facilitation skills and the ability to successfully manage challenging situations whilst remaining calm and solution focused. In addition, you will have experience of overseeing safeguarding procedures for young people or adults at risk in residential settings, and knowledge of how to maintain professional boundaries.

Centre 33 is an ambitious and growing charity based across Cambridgeshire and Peterborough. We offer a range of high-quality services to young people aged up to 25, including information and support on a “drop in” basis, mental health services, counselling, housing and financial advice, sexual health support and support for young carers.

This is a rare and exciting opportunity to join our established ‘’Someone To Talk To’ service in a newly created role of ‘Team Lead (Mental Health)’. We are looking for highly motivated and committed professionals to work alongside other Team Leads to lead and oversee STTT service delivery across Centre 33 hubs in the South (Cambridge/South Cambs/Ely) areas.

Team Leads will work closely with one another and Heads of Service to jointly ensure the multidisciplinary teams deliver excellent, safe, impactful and responsive services to young people. Successful candidates will bring strong expertise and leadership around the Centre 33 Mental Health offer and within the context of the wider mental health system. They will be responsible for providing support with case allocation, reflective practice, risk management and Safeguarding. They will develop strong relationships with local organisations to ensure effective joint working and support for young people. They will retain a small caseload to support YP with more complex needs. The Team Lead will provide day to day designated Safeguarding leadership across the locality team, supported by the Head of Service and Director of Services.

This role will work to Centre 33’s values of being young people led, collaborative, inclusive and striving for excellence.

Join The Foxton Centre as our new CEO and make a difference to the lives of our local community!

Applications close at 9 a.m. Monday 18th November.

Who we are.

The Foxton Centre is committed to supporting whoever walks in the door with whatever they bring….

Since our inception, we have undergone significant changes, transitioning from a single centre with a small team to a more complex operation offering various services, including a 14-bed emergency accommodation facility and a women’s centre. Recent projects, such as refurbishing the day centre and plans for a new youth and community centre, reflect our commitment to growth and adaptation as we continue to serve our Preston community.

About the role.

We now seek a values-led CEO to play a pivotal role in steering The Foxton Centre through the next phase of its development.

As CEO, you will work with our committed board and dedicated staff team to continue reaching many people on the margins of city life from our local community bases.

Our new CEO should be ambitious and want to help develop our strategic approach to support. With strong operational experience from the third sector, we seek a leader with a proven track record of partnerships, change management and, most of all, a personal commitment to the mission of The Foxton Centre.

You will work with the Board of Trustees to develop and implement the organisation’s business plan and strategy, ensuring sustainability, growth, and success and providing dynamic leadership particularly with regards future development opportunities in the area of homeless and housing. Additionally our Youth and Women’s services remain a priority.

People are at the heart of our organisation. As a collaborative leader, you will be skilled in working effectively and confidently across a broad range of stakeholders, creating new partnerships and seeking opportunities to ensure The Foxton Centre has a positive and inclusive culture where everyone feels valued and respected.

Who we are looking for.

We are looking for an exceptional and inspirational people leader to empower and motivate our skilled and high-performing staff, foster positive working cultures, and galvanise the wider team.

We seek an inclusive and enabling leader, someone entrepreneurial and purpose-driven, to lead the charity through this next phase while engaging with and inspiring our various stakeholders. As an ambassador for the charity, you will advocate for our service users and engage with stakeholders and funders.

We seek a leader with a proven track record of success within the non-profit or social impact sector. With a connection and an understanding of the complexities and challenges facing our service users. A future area of focus means it would be advantageous if you have experience with supported housing and homeless services. Above all, you will have a passionate dedication to improving outcomes for those at risk.

With a demonstrable senior leadership track record in an organisation of similar scale and complexity, you will be highly attuned to sector pressures and opportunities and lead with empathy. You will be experienced in leading and coaching multidisciplinary, high-performing, well-established teams.

You will have the confidence, credibility, and experience that demonstrate your ability to identify, secure, and implement new opportunities, constantly horizon-scan, and respond to the needs of our communities.

You will have strong commercial acumen and proven experience in growing and developing opportunities, diversifying income and fundraising and developing strategic partnerships.  You will be ambitious and keen to develop The Foxton Centre while remaining committed to the vulnerable people we support.  Your strategic vision will allow the ability to translate passion into measurable impact and ultimately increase our reach.

We want an empathetic leader who, has a vision aligned with our direction of travel, and who wants to work to build on all that we’ve achieved so far.

Please click 'Apply via website’ to be redirected to the Peridot Partners website, where you can find full details of the job description and register your interest to apply.

Applications for this role close at 9 a.m. Monday 18th November.

Join The Abbey Centre in the heart of Westminster and lead a vibrant, values-driven community hub. Help us grow and make a real impact on local lives.

Location: Westminster; at least three days on-site

Applications close at 9 a.m. Monday 11th November

Located in the heart of historic Westminster, The Abbey Centre manages a vibrant community hub buzzing with a diverse range of activities and services aimed at addressing local community needs.

When many people think of Westminster, their minds often turn to government and wealth. However, Westminster as a community also faces high levels of deprivation and with neighbourhoods ranked among the top 10% of England’s most deprived areas.

We exist to support local residents and have proudly done so for over 70 years. Since 1991, we have operated a busy and vibrant community centre, providing a range of activities for people of all ages, from after-school clubs to programmes for older people. We also run a successful community food pantry, café, and catering operation.

We are ambitious about doing even more for local people and are embarking on a period of growth after developing a new theory of change and securing investment to enhance several aspects of our building.

With our current postholder moving on to an exciting new opportunity, we are looking for a new leader to join our Senior Management Team. We seek an ambitious person with the ability to grow. Some experience in leading teams, managing budgets, and overseeing relevant programmes would be beneficial. However, we are primarily focused on your ambition, your commitment to values-led leadership, and your desire to help us reach even more people in the community.

We are open to supporting someone targeting their first Senior Management Team role. You will benefit from an excellent team, a CEO invested in your development, and a lead Trustee equally committed to your growth. We are also willing to invest in your development, offering financial support for training, coaching, or mentoring.

We are proud that our staff team reflects Westminster’s wonderful diversity, and many of our staff had never considered a career in the charity sector before joining us. We encourage you to bring your full self to work, and we will celebrate the diversity and perspectives you bring to our team.

Please click 'Apply via website’ to be redirected to the Peridot Partners website, where you can find full details of the job description and register your interest to apply.

Applications for this role close at 9 a.m. Monday 11th November.