Case Team Manager Jobs in Central London, Greater London
HR Business Partner
(a charity committed to community transformation)
Permanent, part-time post, 20 hours per week (0.5FTE), inclusive of breaks
Salary: £21,850 per annum (if based in London add an additional £1,612 p.a.) for a 0.5FTE role
Hybrid: Some travel around the UK will also be required.
Are you a Human Resources practitioner looking for your next challenge, and passionate about building community and creating social change? We are looking for an HR Business Partner who can help develop our people and teams, supporting a positive culture built on our relationships, vision, and ethos.
Oasis exists to create healthy thriving communities and reduce exclusion, through a holistic approach to community development and social innovation. Our work is centred in local communities where we provide education; youth, children and families work; and community services. We are also working in reducing homelessness, the prevention of human trafficking, and the creation of the UK’s first secure school, Oasis Restore.
Oasis’ work and mission has grown rapidly in the last decade. We are looking to recruit a HR Business Partner to help us move into our next phase of growth and build the capacity of our Oasis Operations Team.
This is a new and integral position in our charity, so you will need solid employee relation experience and employment law knowledge, to advise managers confidently. Working as part of the established Operations Team, you will also input into finance and budgets, recruitment at senior levels, and developing our policies in line with our ethos and 9 Habits. It’s a bit of everything, which is what makes this role exciting and a great opportunity for someone who is eager to get hands-on experience in working on the People Strategy of a national charity. As part of the wider Oasis family you will be well supported; being able to work collaboratively with different teams and functions, as well as managing your own workload, is essential.
While we envisage the ideal candidate would have a relevant HR qualification, we recognise that as a people professional, a candidate may bring extensive experience, creativity, and wisdom in this field, instead. We are looking for applicants who demonstrate that they align with the Oasis ethos and values. So, if you are interested in this role but aren’t sure, please do contact us for a confidential discussion. We would love to hear from you!
For your expertise and commitment, Oasis can offer:
· A truly supportive network and family of staff in a motivating working environment.
· A non-contributory defined benefit pension scheme with 7% Employer contributions.
· 25 days annual leave (plus Bank Holiday), rising to 33 days over time (pro rata for part-time)
· A Cycle to Work scheme and eligibility to join a cashplan healthcare scheme.
· The opportunity to be part of a movement making positive change in communities.
For further information or to apply, please go to the Oasis UK charity website.
Completed applications should be returned by 9am Friday 2nd August 2024.
Final interviews will take place in London on Wednesday 14th August 2024. Please submit your CV and covering letter at your earliest convenience. In your covering letter, please answer the following three questions:
1. With all the HR opportunities available, what inspires you about this role and what is your motivation for applying with Oasis in particular?
2. Please give examples that demonstrate you have the personal qualities, experience, and skills required for this role. Please highlight your experience in previous HR roles, and detail examples of where you have been successful in making an impact in terms of developing people and advising management. You may not have equal experience in all areas (of a wide-ranging brief) so please highlight what you consider to be the areas of strength or particular experience that you’ve gained to date.
3. After researching the Oasis ethos and 9 Habits, do any of these stand out to you? How might you incorporate them in your daily work and practice?
We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups. If you require any assistance to overcome potential barriers, please let us know. Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos.
We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks. The successful candidate will need to show proof of right to work in the UK.
Oasis supports Equal Opportunities. Registered Charity No. 1026487
The client requests no contact from agencies or media sales.
Our Senior Practitioners will provide interim cover across SHP, providing supervisory support where needed to staff teams. This could include our Multiple Disadvantage and Complex Needs accommodation services, Young Peoples Services or Floating Support Services.
If you have an understanding of our client group, are driven to improve the lives of London’s rough sleepers, and would enjoy the challenge and variation of working in a variety of services over the course of a year we would like to hear from you.
About the role and services:
Multiple Disadvantage and Complex Needs: These services provide accommodation and support to people who are moving from rough sleeping and who have needs relating to their mental and physical health, their substance addiction, offending behaviour and mental health. Often at the point of referral, a client’s needs have not been met by any of the services they may require. Part of our role is building the trusting relationships required to put the necessary support in place. Understandably, therefore, these services operate in challenging environments and require resilient and compassionate staff.
Young Peoples' Services: These services are dedicated to providing support to young people, specifically in relation to leaving care, offending behaviour, gang affiliation, complex mental health and anti-social behaviour. We work within a strengths and recovery framework embedded within a trauma informed approach to ensure client needs and aspirations are at the centre of the support planning process. Working in these services would mean overseeing the support and development of the young person’s needs and aspirations. The postholder will hold a caseload of complex cases and will be responsible for supporting the team to manage complex cases. You will guide and signpost the young person to the relevant statutory and non-statutory services and will be key in motivating and coaching the young person to develop independent living skills.
Floating Support Services: Focussed on fostering independence and empowering your clients, we work to support individuals to sustain their tenancy, enhance their wellbeing, build resilience, and achieve their goals and aspirations. Whether assisting with housing issues, addressing mental health concerns, or supporting the development of daily living skills, the primary goal is to enable clients to navigate challenges and lead fulfilling lives. All work undertaken will be in line with planned support, making sure that clients are actively involved and that the support offered is full and holistic. You would be part of a supportive and inclusive work environment that values teamwork and individual growth.
We are looking to recruit permanent staff with these qualities to provide SHP’s clients with consistent support in line with SHP’s values, delivery model, policies and procedures and support planning tools.
As a member of the Peripatetic Senior Practitioner Team, you will move between services and will generally cover a rota ‘line’ until we recruit to the vacancy that the worker is covering, providing interim supervisory support to staff teams as directed by the Team/Service manager. (In Multiple Disadvantage, Complex Needs and Young People Services, covering a rota 'line' will involve working on a rota that includes evening work and may also include regular weekend and Bank Holiday work.) You would then be reassigned to another service in need of your support. The role therefore provides an opportunity to model and share good practice between services.
SHP will support you with a comprehensive induction and training package, including how to work in SHP's trauma-informed support model.
About you:
- A high-level understanding and ability to manage the range of issues involved in the delivery of quality services to clients who may be at risk and who have complex mental health needs.
- Experience and an in-depth understanding of the principles and delivery of risk and needs assessment, planned support, goal setting and advocacy with clients within a recovery and strengths model, and the ability to share this and support others to deliver this.
- Demonstrable aptitude for monitoring, developing and supporting staff performance and the ability to motivate staff members to perform effectively.
- An ability to provide flexible and client centred solutions to problems of behaviour. Also, the ability to embed psychologically informed methods of work within an accommodation setting.
- A demonstrably high level of numeracy, literacy and comprehension in order to be able to contribute to budget setting, monitor expenditure, write reports and review, analyse and extrapolate from written information.
- Ability to co-ordinate the work of a number of individuals or agencies to get tasks completed to time and to specification.
- Strong networking skills, and proven ability to build positive working relationships with internal and external stakeholders in order to establish or improve services to service users.
- Specific skills and expertise support one of the SHP service groups - Adult Multiple Disadvantage and Mental Health Accommodation Services, Young People’s Services or Floating Support Services.
About us:
Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.
We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.
We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.
Join us in creating a brighter, more hopeful future for individuals in need.
Important info:
Closing Date: Sunday 21st July at Midnight
Interview Date: Wednesday 31st July, Thursday 1st August, Friday 2nd August
This post will require an Enhanced DBS check to be processed for the successful applicant.
Our attractive benefits package includes:
- A salary increase after successfully completing six month's probationary period
- A 37.5 hour working week including flexible working hours (core hours are 10am – 4pm) in non-accommodation services
- 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays),
- A contributory pension scheme: Single Homeless Project will contribute the equivalent of 5% of your annual salary
- Staff Health Cash Plan and discounts scheme
- Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work
Single Homeless Project is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces. We are also Disability Confident Committed and are IIP Silver accredited.
The client requests no contact from agencies or media sales.
The Ripple Pond Charity is dedicated to supporting the adult family members of physically or emotionally injured British Armed Forces personnel and veterans. The charity provides a confidential peer support network that offers a lifeline to those navigating the often challenging and complex journey of supporting their loved ones. At the heart of The Ripple Pond's mission is ensuring that no family member faces these difficulties alone, fostering a community of understanding, empathy, and resilience.
As a Fundraising Officer for The Ripple Pond Charity, you will play a pivotal role in driving the financial sustainability and growth of our vital services. This role is ideal for a creative, motivated, and highly organized individual with a passion for making a tangible difference in the lives of our service users. Working from home, you will have the power to shape your work-life balance with a flexible 25-hour workweek and a negotiable working pattern that can adapt to your lifestyle and commitments.
In this dynamic and multifaceted position, you will be responsible for developing and executing a comprehensive fundraising strategy. Your creativity will be essential in identifying and pursuing new opportunities to secure funding through various channels, including trusts and grants, sponsorship, and community fundraising initiatives. You will meticulously research and apply for grants, build and maintain relationships with sponsors, and inspire individuals and groups to engage in fundraising activities.
A key aspect of your role will involve crafting compelling narratives that communicate the impact of The Ripple Pond's work, galvanizing support from donors and stakeholders. Your organizational skills will be crucial as you manage multiple projects, ensuring all fundraising efforts are well-coordinated and align with the charity's goals.
As a Fundraising Officer, you will not only be part of the strategic team, reporting directly to the Chief Executive Officer, but also a valued member of our wider team. This collaborative environment will allow you to align fundraising initiatives with the charity's long-term vision and strategic objectives, fostering a sense of belonging and teamwork.
We are an inclusive charity that fosters a diverse and supportive environment for all staff, volunteers, and beneficiaries. You will also be expected to collaborate with the wider team to integrate fundraising activities with the charity's broader outreach and engagement efforts. Your innovative approach and commitment to the cause will help to expand our reach and secure the necessary funds to continue providing our essential services.
Join The Ripple Pond Charity as a Fundraising Officer and contribute to a cause that makes a real difference in the lives of those who have given so much. Your role will not only be rewarding but also instrumental in ensuring that our support network can thrive and expand.
The role offers 126 hours of annual leave per year (30 days pro-rata), plus your birthday off.
The selection process will be as follows:
- Deadline for applications is midnight Sunday, 14th July 2024
- Long-listing
- Selection task* sent to Long-listed Applicants - Wednesday, 17th July
- Return of task deadline is midnight Monday, 22nd July
- Short-listing
- Short-list informed 25th-26th July
- Interviews via MS Teams Friday, 2nd August between 08:00 and 18:00
*The selection task will ask you to prepare a written proposal for the Charity CEO, outlining a plan to secure sponsorship for a conference.
Please ensure your cover letter explains why you think you meet the role requirements and personal specifications for this post.
Supporting adult family members of physically or psychologically injured British Armed Forces personnel and veterans
![The Ripple Pond logo](https://downloads.charityjob.co.uk/cdn-cgi/image/width=148,height=82,fit=cover/media/gpq81skvth0_2024_04_16_09_46_19_am.jpg)
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The client requests no contact from agencies or media sales.
Our Board and CEO are looking for an inspiring, solutions-focused, and forward-thinking leader. You will bring strong relevant experience in developing, delivering, and growing an all-age person-centred holistic programme. As an accomplished communicator, you will bring a proven track record in building and maintaining strong working relationships with a diverse range of internal and external stakeholders.
About Katherine Low Settlement
Katherine Low Settlement is a busy, local charity that has been serving Battersea and the wider Wandsworth community since 1924. We are dedicated to building stronger communities and enable people to challenge and find ways out of poverty and isolation.
We run a range of our own community services to support older people and children, young people, and their families from refugee communities. We campaign for social change. We incubate and support other charities and social businesses to thrive. Each week we work with 30+ charities and community groups supporting more than 1,000 people.
Role Purpose: Lead strategic direction and operational management of KLS’ Refugee Family Programme, ensuring alignment with organizational goals, responsive service delivery, and community impact maximization.
Key Responsibilities:
- Provide clear leadership and management for KLS’ Refugee Family Programme, integrating previous projects into a cohesive, holistic approach.
- Manage programme budget and financial development, supporting fundraising efforts for sustainability.
- Lead the strategic planning and expansion of the Refugee Family Programme, enhancing community outreach, advocacy, education, mentoring, and club initiatives.
- Conduct ongoing horizon scanning and environmental analysis to identify growth opportunities and evolving community needs.
- Cultivate and sustain effective networks and partnerships to empower program participants.
- Collaborate with the Chief Operating Officer to implement robust processes and systems for continuous improvement and impactful reporting.
- Serve as a public ambassador for KLS, promoting organizational awareness and mission alignment.
Main Duties and Responsibilities:
- Provide strategic and operational leadership to ensure program excellence and alignment with organizational vision.
- Develop and recommend strategic program concepts and specifications, guiding program development through research, planning, monitoring, and evaluation.
- Ensure financial viability and sustainability of program delivery models, emphasizing quality, effectiveness, and efficiency.
- Oversee resource deployment across program teams, ensuring effective budget management and resource utilization.
- Engage actively with stakeholders to inform and shape person-centered service design.
- Build and maintain strong relationships with program beneficiaries, fostering community engagement and trust.
- Ensure program compliance with legislative requirements, good practice guidelines, and organizational policies.
- Promote a proactive culture of continuous improvement in program procedures, systems, and controls.
- Foster collaboration and partnership opportunities with external organizations to enhance program impact.
- Contribute strategically to organizational capacity building, resilience, and sustainability.
- Generate evidence of program impact, utilizing lived experience examples to support external communications and fundraising efforts.
- Collaborate with fundraising lead to develop compelling cases for support for potential funders.
- Represent the organization at external networks, forums, and events as required.
- Exemplify KLS’ values as a senior leader, promoting a positive, collaborative, and inclusive organizational culture.
Administration:
- Recruit, train, manage, and support program team members, conducting regular supervision sessions, appraisals, and training.
- Implement performance management and quality systems to evaluate program effectiveness and efficiency.
- Ensure adherence to KLS’ safeguarding policies and procedures across the program team, acting as Designated Safeguarding Lead.
- Maintain accurate and up-to-date member and project records using Salesforce.
- Manage program budget in collaboration with Senior Leadership and Finance Director, monitoring income, expenditure, and financial reporting to the Board of Trustees.
- Supervise the use of Salesforce database, ensuring data accuracy, integration with KLS’ systems, and compliance with data protection regulations.
Safeguarding:
- Embed safeguarding best practices across the program team, ensuring appropriate management and recording of safeguarding concerns.
Skills and Experience:
- Extensive leadership experience in strategic development of services for refugee communities, emphasizing education access, justice, and community integration.
- Proven ability in service planning and delivery for vulnerable groups, with a focus on children and young people.
- In-depth knowledge of refugee community issues, education rights, and barriers to access.
- Expertise in safeguarding, health & safety, and advocacy support.
- Track record in strategic resource management and stakeholder relationship building.
- Strong analytical, communication, and influencing skills.
- Financial acumen in program costing and budget management.
- Problem-solving and strategic planning capabilities with a creative approach.
- Commitment to diversity, inclusion, and social justice.
Personal Qualities:
- Self-motivated with effective leadership and a proactive attitude.
- Resilient, adaptable, and results-driven.
- Collaborative with high integrity and attention to detail.
- Passionate about social justice and education advocacy.
- Outstanding interpersonal and communication skills.
- Committed to KLS’ values and mission.
We are looking for a visionary, solutions-oriented leader with a knack for creating comprehensive, client-centric programs. If you excel in communication, stakeholder engagement, and driving growth, this role is perfect for you.
Dates
Closing Date for Applications: 21st July 2024
Interview Date: TBC End of July
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Specialist Caseworker Violence and Exploitation
Location: London / Agile working
Contract: permanent, subject to funding
Hours: 32 hours over a 4 day week)
Starting salary: £27,445 rising to £33,220
As Safer London enters a dynamic new stage of development looking at the next phase of its organisational strategy, we have an exciting opportunity for a motivated and experienced individual to join our dedicated team of practitioners. We are currently seeking a Specialist Caseworker Violence and Exploitation to work alongside those young Londoners affected by violence and exploitation.
About you:
Do you have the expertise and knowledge to support young Londoners impacted by violence and exploitation? Do you have an understanding and curiosity about the diverse experiences and challenges young Londoners face? Are you committed to social justice, equity, and inclusion? Are you resilient? If yes, then you could be who we are looking for.
About us:
Safer London is a charity working with young Londoners and families who are affected by violence and exploitation. We believe that when a child or young person comes to us, they are just that – a child or a young person: we don’t define them by the issue that has brought them to us. By working alongside young Londoners, their families, and peers in the places where they spend their time, we can create a safer London not just for them but for everyone.
About the role:
In this impactful role, you will cultivate strong trusting relationships with young Londoners, offering personalised support on a one-to-one basis. Your responsibilities will encompass a diverse range of direct support and advocacy, with a focus on safeguarding and the wellbeing of young Londoners affected by violence and exploitation.
What we offer:
Safer London continually reviews its pay and offers a competitive benefits package to all employees, including the following benefits:
- 4-day/32-hour work week. Since April 1st, 2024, Safer London has transitioned to a 4 day working week with no impact on pay. This means that you will have a regular day off in the week with no impact on your pay.
- Agile working: flexibility to work in different locations including from home, our office in Southwark and/or community locations (libraries/co-working spaces).
- Flexible Working: our Flexible Working Policy allows requests to work flexibly from the start of your employment.
- New modern offices.
- A contributory Pension Scheme.
- Enhanced family leave.
- Reduced caseloads compared to statutory services.
- Interest-free Season Ticket Loans.
- Cycle to Work Scheme.
- Free access to a confidential 24/7 helpline service with a specialist range of support and information.
- Death in Service Benefit.
- Opportunities to develop and progress your career, including an extensive programme of learning courses.
- Initial Annual Leave allowance of 28 days’ holiday, rising to 30 days after 3 years and 33 days after 5 years, plus bank holidays and other statutory holidays; part time employees receive a pro rata entitlement. From April 1st, the annual leave benefit will be pro rata in line with a 32-hour working week.
Additional Information:
Safer London is committed to safeguarding and promoting the welfare of children and young people, and we expect anyone who works and volunteers with us to share this commitment. As part of this commitment, we will request a DBS (Disclosure & Barring Service) check, as well as references covering the last five years, for the successful candidate.
We encourage people from all sections of our community to apply for jobs with us. We particularly welcome disabled, male and LGBTQIA+ applicants because these communities are currently under-represented in our workforce. We know that to make London a safer place for the young people that live here we need a diverse range of perspectives, experience, and knowledge.
Sound good? Here’s how to apply:
To apply for this role, complete the online Webrecruit application form which can also be accessed via the Safer London website or for further information about this role and working for Safer London, please refer to the Job Pack.
Please make sure you find the Job Description on the left-hand side of the Webrecruit page after you click ‘Apply Now’ or find it on Safer London’s Website.
As an agile working organisation, shortlisting will take place on a rolling basis and the closing date is subject to change at any time. Interviews will take place in person in Central London.
As part of the online application, you will be required to confirm you have read our Privacy and Cookie Policy and Safeguarding and Child Protection Policy.
Should you need any adjustments to the recruitment process, at either application or interview, or experience any technical issues when trying to access and/or complete
the online application form, please find our contact information in the Job Pack.
We look forward to hearing from you.
Please note that we don’t accept CVs.
Safer London is not a sponsoring organisation for foreign nationals, and you must be able to show proof that you have permission to live and work in the UK in order to be considered for this role.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Location: Hybrid working part London Office (Islington, London) part home work. The post holder will work a minimum of 1 day per week in the office. Some out of standard business hours work may be required, including weekends and evening work to facilitate events.
Salary: £36,400 per annum
Hours: 35 hours per week
Closing date: Tuesday 9 July 2024 at 10.00am
Interview date: Wednesday 17 July 2024
This is a fixed-term maternity cover for 12 months due to start early September 2024.
Please note that we reserve the right to hold interviews earlier so please apply as soon as possible.
Who we are looking for
We are looking for an enthusiastic and highly organised individual to join our Special Events Team as Senior Special Events Fundraiser.
We have some exciting events coming up including a reception in October and a high-profile dinner at The Design Museum in November, so we need somebody to come in and hit the ground running. Please note that these events are in the evenings so the role will require some flexibility.
You will work closely with the Head of Special Events to deliver our events, taking responsibility for key elements of the management and delivery of each event and ensuring they meet budget targets. You will collaborate with internal teams on delivering events, including the bi-annual Patrons’ Club Reception and other events that arise over the year.
Relationship building (both externally and internally) is a key part of the role and an integral part of working for JDRF so you will have excellent interpersonal and stewardship skills.
As a highly creative and confident fundraiser, you will be given the scope to develop existing events as well as creating new and innovative events to increase fundraising as well as raising awareness of JDRF.
Experience required
You’ll have previous experience of:
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Managing successful Special Events from concept to post-event evaluation
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Developing event plans and materials
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Building relationships with high level supporters, senior volunteer committees and external suppliers
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Achieving budgets
About JDRF
JDRF is the world’s leading charitable research funder into type 1 diabetes, improving lives until we find the cure. We are dedicated to our 400,000 strong type 1 community in the UK and work closely with our international affiliates across the world, including the US, Canada and Australia.
You will find a vibrant atmosphere and spirited team at JDRF, always striving to make a difference to people living with type 1.
Employee benefits
As an employer we offer:
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Hybrid working arrangements
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Flexible working and will consider compressed hours
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Generous annual leave entitlement – 25 days per year plus bank holidays for full-time staff with leave increasing after three and five years’ service
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Health cash plan that allows you to claim for some treatments such as dental, optical and physiotherapy treatment
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Season ticket and cycle loan
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Pension scheme
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Family-friendly policies – maternity, paternity, adoption and shared parental leave at enhanced rates
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Personalised training to suit your career aspirations and professional development
JDRF is an equal opportunity employer, we welcome applications from all individuals regardless of race, gender, disability, religious belief, sexual orientation or age.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Why Access Social Care Exists
Everyday millions of older and disabled people are denied the social care they need. Most local authorities can’t meet the growing demand for care, none are confident they can meet their legal duties in the future. This affects all of us, we will all need social care at some point.
We all have a right to hold public bodies to account. But most of us cannot afford lawyers so rely on legal aid. The 77% drop in community care legal aid cases since 2010 means we have nowhere to turn. Without access to justice, our rights do not exist. The rule of law is broken.
About the role
This is an exciting time to join ASC. We have a new strategy and are growing quickly. We have more than doubled in size and income since we started operating in April 2020 and we anticipate that this strong growth will continue going forward. We are dedicated to the people who need our help, but we also care deeply about our team and we think that work should be an exciting and satisfying place to be.
We are seeking a committed and customer focused Helpdesk Analyst to join our IT team. You will have a passion for technology and a proactive approach to problem solving. Your role will involve diagnosing and troubleshooting hardware, software and network issues. You will also advocate for the use of both current and emergent technologies, as well as facilitating the training of our team to effectively utilise these tools.
Responsibilities
- Provide first-line support to users by responding to helpdesk queries via phone, email, or in person.
- Diagnose and troubleshoot technical issues related to hardware, software, and network systems.
- Manage our IT Ticketing systems in Monday
- Escalate complex problems to the appropriate IT support teams, both internally and externally.
- Maintain accurate records of helpdesk interactions, resolutions, and follow-up actions.
- Install, configure, and upgrade computer hardware and software as needed.
- Collaborate with team members to enhance IT systems and processes.
- Contribute to the development of user guides and knowledge base articles.
- Collaborate with the business support team to streamline IT hardware procurement processes and co-develop better working practices, maintain an equipment log, manage the refreshment of returned laptops, and oversee telephone service, reviewing contracts for efficiency and fit.
- Assist with helping to codesign the on/off boarding of new/leaving members of staff and help manage the resulting tasks including data protection actions.
- Assist with new software rollouts in both their configuration and in staff training.
- Help introduce new digital tools within the organisation and improve adoption and usage. This will involve matching needs and running pilots, change and embedding processes.
- Work with external providers to ensure a high quality of service is maintained in the organisation.
- Create and manage a set of standard guidelines for using our digital tools effectively, and devise ways to promote their use. Additionally, manage the training programme that support these tools adoption.
- Support the CTO as required in any duties which you could be reasonably expected to perform in line with this job description.
This list of tasks is not exhaustive and will be reviewed from time to time in discussion with the post holder.
For the full Job Spec please see Job Pack
How to apply
We hope that having read this far; you still want to apply!
Please ensure that your CV and supporting statement do not include your name – use initials only. This will ensure that we avoid unconscious bias in our shortlisting process. To apply, please provide the following documents:
· An up-to-date CV
· A completed diversity monitoring form - found in Job Pack attached
· A supporting statement of no more than three pages, addressing:
· The essential requirements of the person specification
Please ensure you have the right to work in the UK before expressing your interest in this role. We are sorry that we cannot consider applications from candidates who do not have the right to work in the UK.
We only reach out to candidates who have been shortlisted. If you do not receive communication from us within two weeks following the application deadline, please consider that we will not be moving forward with your application.
Timeline for the recruitment process
Closing date: 23:30pm on 30th June 2024
Interview and assessments: Tuesday 9th July 2024
Please ensure you keep these dates free.
At Access Social care, we aren’t interested in tokenism. We know that if we are to make the biggest difference for the people that need us the most, we need to get Equality, Diversity and Inclusion and anti-racism right. Part of this is recruiting greater diversity in all our teams.
With this in mind, we particularly welcome applications from candidates with experience of the communities we serve, including people with direct experience of the social care system, and from marginalised groups, particularly Black, Asian and minority ethnic groups, older and disabled people, and trans and non-binary people.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are currently seeking a Team Lead to head up the delivery of support services for carers across the Southend Borough. Working 37 hours per week with remote working with the flexibility to work from home and community venues in Southend.
Tasks will encompass: managing the Carer Support Advisers within the team, providing personalised information and advice to carers, working with carers using a strength-based approach to identify their needs and plan support as required and building effective relationships and partnerships with commissioners, other organisations, partners and key stakeholders to create better outcomes for carers.
To be successful in your application, you will ideally need experience of managing a small team and building up relationships across partners and communities in order to deliver agreed outcomes within timescales.
In return, you will benefit from working for a not-for-profit organisation that delivers a service which makes a real difference to people’s lives. We offer training and development to help you grow your career, good annual leave entitlement, flexible working options, access to our work-place pension, employee assistance programme and a Benenden Healthcare package.
If you are interested in becoming part of our team and have the skills and experience, we are looking for and are passionate about making a real difference then please read the Job Description and Person Specification contained within the Candidate Pack.
Appointments are subject to Carers First receiving an appropriate disclosure from the Disclosure and Barring Service that we consider acceptable.
We encourage and welcome applications regardless of gender, ethnicity, religion, disability, sexual orientation or age.
If you would like to discuss this role confidentially, please contact us and we will be happy to organise for one of the Team to contact you. Please note that if you have not been contacted within one week of the closing date, your application has not been successful.
Carers First is an Equal Opportunities Employer
Positive Collaborative Ambitious
The client requests no contact from agencies or media sales.
We are looking for a confident communicator, who is happy working with groups of people, with a passion for making sure people have information they need to make informed decisions about their lives. The Navigator will work with people experiencing homelessness, homelessness services, and health services to create better access to health information and healthcare.
Job overview
Job Title: Health In-Reach Navigator
Reporting to: Health Promotion Manager
Contract Length: Fully funded until the end of March 25 with a good chance of continuation funding.
Hours: Full Time 37.5 Hours per week (30 Hours a week is also an option)
Leave: 28 Days per year + 8 days Bank Holidays
Salary: £ 30,000 Plus 5% pension
Location: The role will require onsite working in our Kennington office and in homelessness services across London. There will also be some opportunity for working from home.
Candidates who meet the specification, with experience of social exclusion due to homelessness, imprisonment, migration or otherwise being part of a marginalised population, will be given priority access.
Overview:
Groundswell is recruiting a Health In-Reach Navigator to join our Health Promotion Team to arrange, develop and run Health Promotion In-Reach sessions in homelessness services across London.
We know that if you are experiencing homelessness, you will be disproportionately affected by health inequalities and often lack access to suitable information and support that could help you independently manage your health and wellbeing. Our approach:
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Everyone has a right to access healthcare including screening and preventative services.
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Health and wellbeing look different for everyone. Health promotion should not alienate people by setting standards that are unattainable but should support them to look at what they can practically do to feel better right now.
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Everyone’s ‘normal’ is different. Someone who is smoking crack or who is dependent on alcohol might have bodily functions that are different to what is ‘normal’ for the average person. People need to be aware of their own ‘normal’ so that they know when something is wrong.
The Health In-Reach Navigator will be working with the teams in hostels and day centres, going to the places where people live or go to access vital services like food and showers. Ideally, they will have their own first-hand experience of using or working in services supporting people around homelessness, substance misuse, mental health, poverty, asylum and immigration, or the criminal justice system.
Our services are co-produced by people with first-hand experience of the issues we are trying to address.
The Navigator should be comfortable with continuously evolving and adapting the service, tailoring it to the specific needs of the people we work with, developing sessions informed by direct feedback and direction from people living in hostels and using homelessness Day Centres.
Our Health Promotion Work
The Health Promotion Team:
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Deliver group ‘in-reach’ sessions led by staff and volunteers with first-hand experience of homelessness, using health promotion resources to engage people with health issues and talk to them about options available.
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Support clinical services going into hostels and day centres to deliver preventative health measures such as screening and vaccinations.
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Co-produce and support the development of accessible health promotion resources about health services and health issues with people who have experienced homelessness that inform, advise, and help people manage their health.
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Co-produce health and wellbeing resources for staff working within the homelessness sector, better equipping them to support the people who use their services and improve longer term health outcomes.
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Contribute to producing resources for staff working in healthcare, better equipping them to understand the challenges that people experiencing homelessness might face in accessing services.
We have a range of accessible, targeted materials around vaccination, screening and other health issues that can be used by our team and supported accommodation staff to support sessions. We are planning to develop more of these, particularly looking at screening and rights to access healthcare.
By carrying out Health Promotion In-Reach in hostels and Day Centres we aim to:
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Increase awareness of specific health issues, what services are available and the pathways for accessing them.
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Encourage people to identify their own health priorities, and to address their health concerns, offering them the tools to tackle issues and access services.
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Support people in identifying shared interests in particular health issues and delivering in-reach sessions that demonstrably reflect those shared interests.
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Reach more people to support with 1-1 appointments through our Homeless Health Peer Advocacy (HHPA) service.
The group in-reach model enables people with similar experiences to come together and reflect on overcoming challenges. As a project based on Advocacy principals, we do not tell people what they should do; but encourage autonomy to make safe and realistic choices. We:
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Meet with people to ask what their health priorities are and look at potential topics for upcoming sessions. These topics are then shared with the staff team from the hostel/day centre so they can feed in.
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Draft an in-reach programme and plan dates, times, and promotion of sessions, involving staff teams at each site.
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Organise and co-deliver 5-10 sessions on the priorities identified by people experiencing homelessness and the staff working with them
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All sessions focus on residents’ voices being heard first, then Groundswell facilitated discussion supported and informed by Groundswell health promotion information and/or clinicians.
The Health Promotion team also work with a range of external partners around screening and preventive care.
We work with partners to arrange health events at homelessness services; promoting the sessions by talking to residents prior to teams visiting and supporting on the day to maximise uptake.
About HHPA
Our Health Promotion work sits alongside our Homeless Health Peer Advocacy (HHPA) Program. Groundswell created HHPA in Westminster in 2010, to support people experiencing homelessness to overcome multiple barriers preventing access to healthcare, initially through funding from the NHS Regional Innovation Fund. Since then, HHPA has since flourished into a multi award-winning service working across London.
Health creates a foundation to move out of homelessness. Groundswell’s person led health services enable people who are homeless to access the health care they need, so they are not disadvantaged by the health inequalities embedded in our systems. Our health work is delivered by a team where most people have their own experience of homelessness, shared experience builds up a level of trust when there can be mistrust of ‘professionals’, because of past trauma or negative experiences.
The service is delivered by volunteer Peer Advocates and staff Case Workers, who build trusting relationships with clients and support them to access, navigate and use healthcare services. They aim to increase people’s self-confidence and improve their ability to independently access the services they need, which can include everything from registering for a GP, dentistry treatment, mental health referrals, hospital appointments, and much more.
Groundswell is unique in bridging the divide between health and homelessness organisations. We work in partnership with numerous organisations across London to support the delivery of our peer advocacy service.
Health In-reach Navigator Tasks
The Health In-Reach Navigator will be a vital member of our team, working collaboratively with various partners and agencies to deliver In-Reach sessions and connect individuals experiencing homelessness with essential healthcare services. This position offers autonomy, flexibility, and the opportunity to make a meaningful difference to people’s lives.
Lead on planning and delivery of health promotion sessions working with key stakeholders to shape sessions:
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Develop and maintain links with hostels, Day Centres, and health teams in the Boroughs where Groundswell works to identify suitable services for delivery of health promotion work.
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Working with people using services, and staff working in services; identify health priorities and plan, design and deliver sessions that reflect those priorities, tailoring them to people’s needs.
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Work with staff at services to ensure risk assessments are in place.
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Work with the Health Promotion Manager to create ways of getting feedback from participants to ensure the sessions are continuously being developed to meet people’s needs.
Plan, promote and deliver one off health & well-being events with stakeholders:
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Work with the Health Promotion Manage and key stakeholders to help plan health days at hostels and Day Centres.
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Represent Groundswell at planning meetings for events for health events, working with partners to develop sessions, ensuring learning from past events is considered.
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Support the organisation and delivery of health days working alongside clinical and homelessness partners.
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Promote the health days to people using local services.
Work with clinical teams offering preventative health care work in community settings across London:
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Work with the Health Promotion Manager to ensure we are linked in with homeless health teams in the Boroughs where we work and are supporting their in-reach into hostels and Day Centres.
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Develop and maintain relationships with a range of partner organisations including mainstream GP surgeries, hostels, and specialist homeless health services.
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Work with homelessness services prior to visits from clinical teams to promote sessions and make sure people have the information they need to decide whether to take part, maximising take up on the day.
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Work alongside Groundswell in-reach volunteers to support clinicians to engage with people during sessions at hostels and day centres.
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Support clinicians in engaging with people experiencing homelessness.
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Manage any referrals that need to be made to the HHPA team for one-to-one support to access external health services.
Share learning internally and externally:
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Provide feedback to Groundswell’s communications team on the health priorities raised by people experiencing homelessness so we can ensure we are developing relevant resources.
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Contribute to co-production of health promotion resources feeding in the concerns and questions we are hearing from our health promotion work.
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Support and contribute to the training of Groundswell volunteers and staff about In-Reach delivery.
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Work with the Volunteer Co-ordinator and Health Promotion Manager to support In-reach volunteers.
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Attend conferences and learning events to learn and share learning.
Develop, plan and contribute to ongoing quarterly monitoring, review, evaluation, and reporting of the health promotion work:
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Work with the Health Promotion Manager to develop the project and plan future work.
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Contribute to reports on In-Reach delivery for commissioners and other stakeholders externally.
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Record and share feedback from people experiencing homelessness and partners
General Duties:
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Help to foster a co-operative and supportive team.
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Represent Groundswell in an appropriate manner.
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Participate in training as agreed and in regular supervision and appraisal with your Line Manager.
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Promote equal opportunities in all areas of work.
PERSON SPECIFICATION
EXPERIENCE & KNOWLEDGE
Gained through employment, volunteering or lived experience
- Facilitating groups or running health promotion or training sessions.
- Working with people who might face barriers to accessing healthcare.
- Developing relationships with external organisations.
- Planning events or projects.
- Understanding of the barriers that certain groups face in accessing healthcare.
- First-hand experience of social exclusion due to homelessness, imprisonment, migration or otherwise being part of a marginalised population.
- Involvement in health promotion.
SKILLS & ABILITIES
Gained through employment, volunteering or lived experience
- Able communicate with variety of audiences, presenting information effectively in person, at meetings, and via phone and e-mail.
- Able to plan individual work using a solution orientated approach.
- Basic IT skills - able to use Word, e-mail and carry out basic internet searches.
- Able to take the initiative and being able to think on the feet.
BEHAVIOURS
Gained through employment, volunteering, or personal experience
- Understanding and support of Groundswell’s core beliefs.
- Able to communicate naturally and empathetically, build rapport quickly and to earn respect and trust.
- Ability to model the promotion of equality and inclusion.
Support provided and reasons to join us.
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Regular guidance, support and the opportunity to reflect on their work through regular catchups and supervisions with your Line Manager
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Reflective practice with a trained therapist.
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Access to training and development opportunities - this project is part funded by Westminster Public Health and through them there is the opportunity to take up a range of public health related training and qualifications.
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Teamwork - regular opportunities to contribute to and learn from the wider Groundswell’s team.
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Strategic input - opportunities to input into Groundswell’s strategic direction.
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Feedback process - be able to input into working practices and know where to turn if any problems arise.
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Cost of living pay increase - Groundswell believes that annual cost of living (COL) increases should be awarded if it is financially viable to do so. The Board will look at awarding a COL increase every year when they set the budget at the July board meeting and will approve this if it is financially viable.
Application process
Application
To make an application, please submit your CV along with a cover letter which explains:
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how you meet each of the areas outlined in the person specification above and
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why you are interested in doing this job.
The deadline is Monday 8th July, 5pm. Please submit your CV and Cover Letter
Please note that we can’t consider applications that don’t have a cover letter. Your cover letter is important - we decide who to interview based on how people show us that they have the skills, knowledge and experience we have asked for in the person specification. Your cover letter needs to show how you meet each of the criteria listed in the person specification as fully as possible and why you would like to work for Groundswell.
The following advice is designed to help you with your application:
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Read the job description, person specification and general information on the organisation This information will help you gain an understanding of how Groundswell is organised, what the aims of the organisation are, and what the job entails.
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Look carefully at the person specification The person specification states what essential skills, experience, knowledge and understanding we feel an applicant should have, as well as desirable areas that would assist you in carrying out your duties. A person having all these abilities and experience would be an ideal candidate. As none of us are perfect, please do not be put off from applying if you do not have all the desirable skills mentioned.
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Look at your experience, including any experiences you have had outside of work, such as community/voluntary/leisure/political interests. Also remember that your life experience is also valid. Do not undervalue yourself; if it is relevant information, include it in your application.
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When you write a covering letter a good way to start is list all the essential criteria listed in the person specification and write a couple of sentences under each. This makes sure that you have addressed all the points.
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Gear your application to the specific job using the person specification as a guide for the area to be covered. If you send only a CV, and do not directly address all the questions in your cover letter/personal statement, you will not be considered for shortlisting. Do not simply repeat your current duties. Pick out the skills, knowledge and experience required by the job and show that you have them.
Interviews
Candidates will be notified if they have been invited to interview by Friday 12th July at the latest. We are a small charity with limited resources and are unable to give feedback on unsuccessful applications before the interview stage. If you have not been notified by this date, then please assume you have been unsuccessful on this occasion. Interviews will then be held on week commencing Monday 15th July 2024.
Pre-employment checks
Two references will need to be taken up before a job offer can be made. Please include reference details in your application. One should be your current or most recent employer, and the other someone who has known you in a professional capacity for at least two years. We will not contact any referees before the interview and only after you grant consent.
Because of the nature of this role, we will have to carry out a DBS check on the successful candidate. Having a conviction will not necessarily bar a candidate from employment; this will depend on the circumstances and background of the offence(s) in relation to the requirements of the job.
Many thanks for taking the time to look into this role – it is an exciting opportunity, and we hope you will consider applying.
The client requests no contact from agencies or media sales.
Our highly committed Regional Casework Coordinators are SSAFA’s front line of support for members of the armed forces community in need. They are the first point of contact for all beneficiaries into the North East England & Yorkshire Regional Office, assessing needs and allocating the case to one of our volunteer caseworkers.
You will sometimes handle complex problems from individuals who may be distressed, identifying the presenting and potential underlying needs to determine the best way to support the beneficiary. You will have ownership of cases from beginning to end, coordinating the casework process in a timely manner and ensure that the beneficiary journey is at the centre of the Service. You will have the opportunity to shape processes and procedures within the office which will lead to improvements in the service offered to clients.
To help you establish yourself in this new post you will receive excellent training and induction to SSAFA.
Whilst the post is homebased, to be eligible for this role you are required to live in the North East England or Yorkshire region, which includes North, South, East and West Yorkshire, Teesside, County Durham, Tyne & Wear and Northumberland. There will be occasional travel around these areas and you may be required to travel at short notice for face to face meetings.
The post is part time, three days per week, working Monday, Tuesday and Wednesdays.
About the team
The team works remotely and prides itself in maintaining a close working bond which ensures the smooth operation of the office. You will work closely with volunteers from the eight SSAFA branches in these regions, supporting them to administer casework for SSAFA beneficiaries. The wider support team includes a Casework Manager and a Regional Operations Manager.
About you
To carry out this role successfully you will have a track record of providing welfare advice in key areas such as, housing benefits, debt, disability, mobility or immigration issues. You will have knowledge of safeguarding and GDPR, along with experience in dealing with sensitive information and people in vulnerable situations. You will be able to provide excellent customer service by telephone, e-mail and face to face. You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision.
It would be advantageous if you have an understanding of the way of life for today’s Armed Forces, veterans and their families, along with supporting volunteers. An understanding of the voluntary sector and preferably the military charity sector landscape across the North East & Yorkshire would be valuable.
About SSAFA
SSAFA, the Armed Forces charity, has been providing practical, emotional, and financial support to our Forces, veterans and their families since 1885. Last year our teams of volunteers and employees helped more than 79,000 people in need, from Second World War veterans to those who have served in more recent conflicts, or are still currently serving, and their families.
SSAFA understands that behind every uniform is a person. We are here for that person – when they need us, for as long as they need us.
Diversity and Inclusion at SSAFA
SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skill sets. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.
Closing date: 23:59, Wednesday 10 July 2024. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.
Interviews: Tuesday 23 July 2024 (remotely by MS TEAMS video link).
About Bank Workers Charity
We’re the benevolent society supporting UK bank employees and their families. Each year we help thousands of people encountering financial, health, housing and wellbeing challenges with independent advice and guidance, case management, referrals to expert partners and grant giving.
About you
Our ideal candidate will have a passion for technology, a deep understanding of digital media, and a proven track record in managing digital projects from inception to completion. You will be inquisitive and analytical with great attention to detail and be at ease communicating with stakeholders at all levels.
About the role
Hybrid working (minimum two days a week office based for FTE)
As our Digital Producer, you will collaborate in cross-functional teams to ensure the successful execution of digital initiatives that align with our organisational goals. You will plan and deliver digital projects, manage the charity’s website, introduce improvements across our portfolio of digital platforms, and champion the user experience of our digital products and services.
You will also lead the technical management of our webinar programme, from planning to evaluation, and support the wider digital team and organisation with research and analysis.
What we offer
We’ve put a lot of energy into being a great place to work. We’re proud of our supportive culture and commitment to equality, diversity and inclusion. There are plenty of learning opportunities, and as a wellbeing charity we aim to be a leader in wellbeing support for our people.
Our benefits include:
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28 days holiday plus statutory bank holidays (with the option to buy additional leave)
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8% employer contribution to BWC’s pension scheme and up to 3% matched with employee contributions
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A wide range of employer funded wellbeing experiences through Heka
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Flexible benefit provision (including Medicash plan, cycle to work, payroll giving and electric car scheme)
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Group Life Cover (three times annual salary) with option for additional cover
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Weekly wellbeing half hour
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Season Ticket Loan (upon successful completion of probation)
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Employee Assistance Programme
To apply, please send a CV including a supporting statement (no more than one side of A4) outlining how your experience meets the criteria set out in the person specification in the Applicant Pack. Applications without supporting statements will be automatically rejected.
Closing date: 9.00am, Monday 8 July 2024.
The first round interviews will take place on 18-19 July, with second round interviews on 23-25 July. Please let us know during your application if the timings may pose difficulties for you
Bank Workers Charity is committed to supporting diversity and inclusion and welcome applications from all backgrounds and communities.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you passionate about helping vulnerable people? You may be who we are looking for!
We are looking for an advisor to join the team linking vulnerable Islington residents to the services that can support them, providing advocacy and support with form filling. We bring services and support right to people's doorstep. You will be resilient, and able to work flexibly across the borough providing advice to people in a variety of settings including food banks, community centres, on their doorstep and on the phone.
We work at the heart of the voluntary sector and have a long-established network of partners that we work alongside to deliver support to residents in Islington. Our work with partners is all about building relationships and linking vulnerable Islington residents to specialist organisations and ensuring they get the support they need when they most need it.
If you have a passion to support and empower people experiencing challenges in Islington, then this Connect Advisor role at Help on Your Doorstep could be the role for you!
We are actively recruiting and reserve the right to close the recruitment process before the deadline date. Early application is encouraged.
To apply please click on the 'apply button' and submit a CV and covering letter which demonstrates your suitability for the role against the criteria, in the attached JD and Person Specification
The client requests no contact from agencies or media sales.
The Head of Counselling has overall responsibility for the smooth running of the clinical services, the recruitment of suitable counsellors, supervisors, and Strides HCC team to ensure the maintenance of high standards of service delivery.
The role is an integral part of Strides, working with the CEO and other Heads of services to support the continuous development and delivery of services in line with Strides’ strategy.
The main purpose of the role is to provide effective management and leadership of Strides HCC. The role focuses on the strategic development of the project, the financial management and financial sustainability of its operations, and the overseeing of all aspects of the clinical service delivery and clinical governance.
KEY RESPONSIBILITIES
• To be accountable for all aspects of clinical governance in the service, reporting back to the CEO as required.
• Organise and chair the steering group meetings, review minutes and report back on actions and progress.
• Responsible for ensuring service(s) meet contractual, funding and legal obligations as applicable.
• Conduct regular management / quality audits and provide management reports on performance.
• Contribute to organisational policy and procedure development.
• Produce and revise service-specific policies, and oversee their implementation across the HCC service.
• Accountable for ensuring robust information management is in place; supporting the continuous Strides' information management systems and utilising management information reporting to assist management oversight of performance and to inform service developments.
• Alongside facilities management and service manager to proactively ensure that all key elements of effective health
STRATEGIC MANAGEMENT
• Develop and embed deliverable annual plans for each service. Work with and support the other Heads of services and safety management are in place for all services, including delegating specific duties as appropriate in each service and the SLT in promoting the work of Strides.
• To sustain existing and develop new business for HCC by raising the profile of HCC and by identifying, engaging, and building relationships with new clients and other mental health services.
• Develop professional networks and partnerships with a range of key stakeholders to aid service development.
• Anticipate and develop strategies to resolve service challenges or risks involving appropriate colleagues.
FINANCIAL RESPONSIBILITY
• To set an annual operational budget for each service in conjunction with service managers, finance team and senior management.
• Act as budget holder for designated area, responsible for monitoring and controlling assigned budget, taking corrective action where appropriate, and reporting as required.
• Work with service managers to ensure all financial and administrative processes are delivered to a high standard within policies and procedures.
• To identify possible sources of income, working with fundraising colleagues on sourcing funding for service development.
SAFEGUARDING
• Be responsible and accountable for ensuring HCC fully embeds excellent safeguarding practice and are fully aware of organisational safeguarding policies and procedures.
• Act as key source of support, advice, and expertise for safeguarding for the service.
• Together with the Clinical Manager act as points of contact for counsellors and supervisors in case of urgent clinical questions/issues.
PEOPLE LEADERSHIP
• Create clear vision and objectives for service(s) under your leadership; empowering, motivating people to be fully engaged and participate in the work and provide high standard clinical service.
• Through line management responsibilities, develop accountable service managers with clear expectations and objectives, ensuring learning needs are assessed and met.
• To have regular, clear communication with direct reports and facilitate a ‘feedback loop’ to ensure your teams are fully informed of organisational decision making and updates and team members are provided mechanisms to feed into organisational developments.
• To ensure that staff operate at the level of competency specified for their posts; to coach, support and develop staff to enhance their levels of competency and to take effective steps to address underperformance.
• To work with service managers and HR team to ensure the best possible management of team members, ensuring all matters are managed in line with Strides policies and procedures.
• Line manage the Service Manager and the Clinical Manager, and the Clinical Supervisors.
• Monitor and support the work of Supervisors & organise and chair quarterly supervisors’ meetings.
• Together with the Clinical Manager, organise an annual seminar program for HCC Counsellors and Assessors.
OTHER DUTIES AND RESPONSIBILITIES
• To contribute to Strides’ overall strategy and business plan.
• To work collaboratively and contribute to positive working relationships with team colleagues, wider Strides colleagues and volunteers and to participate in reflective practice.
• To fully engage with and represent the area of responsibility as required in the system of organisational management and Board of Trustee meetings and Strides events.
• To keep abreast of current legislation and other developments relevant for the specific area of work.
• To maintain probity and transparency in all dealings and declare any interests that might affect the role.
• To adhere to Strides Diversity and Inclusion and Health and Safety Policy in all aspects of the work.
Interview Date: 5th July 2024
The client requests no contact from agencies or media sales.
As a Money and Debt Coach (Omni-Channel: Telephone & Video), your primary role will be
to provide financial coaching and ensure that over-indebted clients receive tailored debt
advice through various channels, including telephone, WhatsApp, and our network of video
advice kiosks located in prisons, hospitals, job centres, town halls, and other community
settings
Scope of role
- Providing tailored financial advice and support.
- To maintain detailed case records.
- Keep up to date with legislation, policies and procedures and undertake appropriate training.
Key Responsibilities
- Accurate, effective and individually tailored advice
- Deliver financial capability workshops at various NHS sites, promoting financialresilience and wellbeing.
- Provide money coaching advice through various channels including face-to-face, video, and telephone sessions.
- Complete assessments which lead to appropriate referral to an in house debt adviser
- Interviewing those that access the service using sensitive listening andquestioning skills to allow them to explain their problem(s) and empower them to
set their own priorities.
- Signposting/referring clients to internal and other agencies where required. Issuing foodbank vouchers.
Detailed case records
- Maintaining detailed case records, ensuring that all work meets all auditing and quality standards and the requirements of the funder.
- Ensuring all case records and written up in a timely manner.
- Monitor and report on client engagement and outcomes from advice sessions.
- Familiarity with CRM systems and practices (Customer Relationship Management system).
- Handle customer complaints, provide appropriate solutions within the time limits, follow up to ensure resolution.
Up-to-date training
- Completing a minimum of 16 hours of technical CPD accredited training orqualifying activity.
- Maintaining an up-to-date record of all training sessions.
Teamwork and Collaboration
- Work to an agreed work-plan, meeting targets and milestones, whilst prioritisingand managing your own workload.
- Be an active member of the team, identifying opportunities for your owndevelopment, and demonstrating financial efficiency and value for money
throughout your work.
- Compliance with Toynbee Hall policies and procedures, including health andsafety.
5. Other
- Travel across London as required, and occasionally the UK.
- Undertake additional tasks as delegated by DFA Management.
Please download the full Job Description for more details.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Make a big impact with a dynamic small charity transforming lives in Africa. Join us to help ensure we reach everyone with water, sanitation & hygiene, leaving no one behind.
Since 2004, Village Water has been dedicated to transforming lives in Africa by providing vital support in hygiene promotion, sanitation facilities, and safe water (WASH) in rural communities of Zambia and Mozambique.
Working hand-in-hand with local partners, we strive to reach the most marginalised populations in rural villages, schools, and health centres, creating positive impacts on their health and empowering them with opportunities.
As a small yet dynamic team, we pride ourselves on our personal touch and can-do approach. We need an ambitious and tenacious Head of Fundraising, responsible for overseeing and growing the fundraising department, developing and delivering an ambitious fundraising strategy.
Key information:
Location: Remote working. (UK only) Must be able to attend a minimum of 5 mandatory meetings (includes overnight stay for 2-day meetings) at our office in Shrewsbury and occasional meetings elsewhere.
Contract: Permanent. Full time 37.5 hours a week.
Salary: Between £39,000 – £44,000 a year depending on experience,
Benefits and entitlements: Matched pension contributions - 7% of salary after 3 months’, 5 weeks' annual leave plus bank holidays and discretionary Christmas shut down.
Reporting to: CEO, Village Water.
Job Purpose
As the Head of Fundraising, your primary responsibility is to lead the strategic direction and execution of Village Water’s fundraising efforts, with a focus on diversifying income streams and maximising revenue generation. You will oversee all fundraising activities, particularly in Trusts and Foundations (both UK and International), corporate partnerships, High Value Donors, and statutory bodies. Your role involves crafting compelling funding applications and reports, creating an ambitious fundraising strategy, applying for and securing large multi-year grants from new and existing donors, ensuring exemplary donor stewardship, and fostering collaboration across teams to achieve fundraising goals.
Responsibilities
• Develop and refine a comprehensive fundraising strategy, with a specific emphasis on Trusts and Foundations & corporate fundraising, to ensure a steady pipeline of funding opportunities. Coordinate with team members to meet fundraising targets effectively and manage donation pipelines working with CEO and Finance manager to ensure the pipeline matches the cashflow.
• Directly oversee and support your team members, conduct performance evaluations, and provide coaching to ensure both individual and team objectives are achieved. (currently the team is 3)
• Cultivate and maintain strong relationships with existing and potential donors, including Trusts, Foundations, Corporates and Statutory bodies, through proactive engagement and personalized stewardship.
• Collaborate closely with colleagues to develop persuasive proposals and impactful reports that effectively communicate Village Water’s mission and achievements.
• Plan and implement annual fundraising campaigns.
• Work closely with monitoring and finance teams to accurately assess impact and budgetary needs, ensuring timely and accurate reporting to donors.
• Maintain accurate donor records and ensure compliance with data protection regulations within Village Water’s database.
General
• Foster a collaborative work environment by engaging with staff, volunteers, suppliers, and local partners.
• Actively participate in networking events to expand Village Water’s connections and fundraising opportunities.
• Provide regular updates at team meetings and Trustee meetings as required.
• Offer support for other fundraising activities as needed, promoting a culture of teamwork and shared success.
• Uphold the organisation’s safeguarding policies by undergoing necessary training and fulfilling safeguarding responsibilities.
Skills and Experience
• Ability to inspire, motivate, and guide team members toward achieving fundraising goals. Provide clear direction, set expectations, and foster a positive and collaborative team environment.
• Support the professional growth and development of team members through coaching, training, and mentoring. Provide opportunities for skill-building and advancement within the fundraising field.
• Proven track record in securing funds from Trusts and Foundations, Corporates and Statutory, including large awards.
• Experience in securing multi-year grant support, including both restricted and unrestricted funding.
• Familiarity with complex application and reporting processes.
• Strong donor stewardship skills, with the ability to cultivate and maintain successful relationships.
• Excellent communication skills, capable of crafting compelling cases for support and presenting Village Water’s work effectively.
• Proficiency in financial management and budget analysis.
• Familiarity with relevant software and databases, including Microsoft Office 365 and Salesforce or similar.
Equality and Diversity
Village Water is dedicated to promoting a workplace that embraces inclusivity, values diversity, and honours the unique contributions of its employees and partners. It ensures equal treatment for all individuals and encourages everyone to reach their full potential.
Village Water is an advocate for disability inclusion, so if you require alternative application methods, please get in touch with us for further assistance.
Please only apply if you are legally entitled to work and currently live in the UK and can easily travel to Shrewsbury for in person meetings?
Better health, education and opportunity for everyone, through safe water, sanitation and hygiene.
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