Case Manager Jobs in England, United Kingdom

The Housing Advice Practitioner will by providing tailored advice and guidance through mainly remote online or phone support, as well as in person housing advice at a weekly housing advice surgery in the community. The role will include advocacy, coordination with legal services, workshops, and ensuring sustained support for families. 

This new Information and Advice Support Service is established to a) provide a light touch swift response service for less complex housing issues; and b) develop mechanisms for the early identification of emerging housing problems. 

About the role  

We are looking for an experienced, motivated and compassionate support worker to deliver housing advice and practical support to individuals and families. This role involves responding to enquiries, conducting housing surgeries, and running workshops to empower clients with the knowledge and skills to address their housing-related issues. The successful candidate will work with clients to identify their needs and offer tailored solutions to help them achieve sustainable housing outcomes. In this role, you will be working in partnership with community organisations and the council to coordinate tailored support for each client to address their housing issues. The objective of the programme is to provide advice and support to clients who have problems related to their housing and to improve wellbeing and awareness of tenancy rights and housing polices.

About you  

You will have experience of working with individuals with complex needs. You will be an enthusiastic person who has empathy, patience, and a non-judgmental approach to working with clients and who thrives when working independently with a passion to support change. You will have excellent interpersonal and communication skills, knowledge of housing policies and tenants' rights, experience of delivering holistic support, be a solution-minded thinker, have a good understanding of strength-based approaches and be able work committing to promoting equality, diversity, and inclusion in all aspects of work. To work as part of a team and independently, the roles require you to think creatively and use the resources around you effectively.  

About Kineara  

Kineara is a unique community interest company and Charity that supports people in poverty across London who facing barriers to housing, employment and education. We break down barriers, provide holistic support for families, vulnerable adults, and school pupils, and deliver intensive one-to-one interventions to those in need of extra help through challenging times. We use holistic, trauma-informed methods, partnership working and a flexible, non-judgemental approach that puts the needs of those we work with first.   

Hours: Full time (37.5 hours per week)

Contract: Fixed term until end-March 2025 with possible extension thereafter

Location: Primarily based in our Kennington office and outreach location around Lambeth

Salary (pro rata for part time):

From £29,500 per annum starting specialist salary, to £36,000, dependent on experience

Annual Leave: 25 days (pro rata for part time), Charity Day, plus public holidays

Pension: The charity operates a pension scheme

The charity offers an employee assistance programme

 

Deadline: 6pm, Monday 6th January 2025

Citizens Advice Merton and Lambeth (CAML) is the leading advice charity supporting individuals and families across the London boroughs of Lambeth and Merton.  We provide a range of information, support and advice services.  We also work to raise awareness and understanding of the challenging issues affecting our clients and communities.

 

We are looking for an experienced adviser who has experience of delivering immigration advice for a minimum of two years and has OISC accreditation of level 3 (or equivalent).

Main duties and responsibilities

• Provide advice and casework (face-to-face, phone and email) on immigration (up to including OISC level 3) to clients

• Provide ongoing support as required (up to OISC level 3)

• Offer support and guidance to our level 1 OISC immigration adviser

• Identify if client requires help with other advice-related issues and refer to Advice Supervisors as appropriate 

• Deliver service awareness and immigration training sessions to charity team

• Work to own initiative, whilst proactively receiving support from service and other CAML colleagues as necessary

• Identify and escalate serious problems and emergencies appropriately

• Use excellent interpersonal skills to explore, listen and understand complex problems as they affect each individual and tailor approach to advice accordingly

• Follow-up on actions relating to cases as appropriate

• Produce monitoring reports as required

Monitoring Quality and Case Recording

• Ensure that all client interactions are fully and accurately recorded on the appropriate case-recording software

• Ensure paper files are securely and appropriately stored

• Review your work, and monitor own quality standards, as per the Citizens Advice quality framework

• Work with Head of Advice Services, Advice Supervisors and wider team to develop and improve services, and your own standards

 

Other Duties and Responsibilities

• With wider charity team and other organisations, ensure clients are supported with related advice issues

• Ensure all work is fully compliant with our policies and procedures and Citizens Advice Quality Standard

• Assist and contribute to charity’s communications, research and campaigns work

• Maintain positive working relations with our stakeholders

• Professionally represent Citizens Advice Merton and Lambeth within your work

• Other duties as requested by Head of Advice Services and Chief Executive

Professional Development

• All our team receive comprehensive induction to the charity and our work. We support Advisers in their professional development to ensure we’re up to date with recent legislation, case law, policies and procedures relating to benefits and debt and undertake appropriate training as agreed with your line manager.

Person Specification

• Accredited to OISC level 3 at time of application (essential)

• At least two years’ experience of immigration advice (essential)

• Basic knowledge of welfare benefits for EU nationals or willingness to learn (essential)

• Experience of Casebook or another client management system (essential)

• Ability to prioritise work, meet deadlines and manage caseload (essential)

• IT competency and experience (essential)

• Ability and willingness to work as a team (essential)

• Understanding of and commitment to the aims and principles of Citizens Advice service and our equality and diversity policies (essential)

This job description and personal specification does not form part of any contract.

If you’re interested in the role and joining us, we would be delighted to hear from you. Please follow the link to our website to find out how to apply.

The deadline for applications is 6pm, Monday 6th January 2025 

If you do not hear from us, we are afraid your application was unsuccessful.

We reserve the right to close applications early if we receive sufficient applications for the role.

We are registered with the Information Commissioner's Office and will process your personal data in accordance with the General Data Protection Regulation and Data Protection Act 2018. Please refer to our online Privacy Policy for more information on how your personal data will be processed and stored.

Salary: £25,250 - £30,044 per annum depending on experience

Positions available: up to 4 posts

Hours: 35 per week

Part-time / Job Share applicants will be considered

Contract: Both Permanent and Fixed Term (until 31st March 2026) positions are being recruited to. Fixed term positions also have potential to become permanent positions during employment

Location: Worcestershire

Ref: 1287

Cranstoun is an independent charity and leading provider of specialist treatment, harm reduction and recovery services to those affected by drug and alcohol use. Ambition, collaboration, compassion, creativity and respect are our values and we are passionate about adopting a person-centred approach to ensure people feel safe and empowered to live healthier and safer lives. This is an exciting opportunity to become a part of our high performing psychosocial drug and alcohol services.

Our skilled and compassionate people work closely with services users to give them the tools to create positive and lasting change. We combine proven expertise in treatment and recovery with innovative approaches and actively involve those we help in improving the design of the services we provide.

Across Worcestershire, Cranstoun co-ordinate the treatment and support of people who use our services, helping them to deal with their substance use so that they can change their lives, be happy and reach their goals.

Cranstoun’s Key Workers are based in operational teams covering Operational managers and Senior Practitioners.

You will be responsible for delivering a good quality and safe service to the people you support including assessment and engagement support, case load management, needle syringe programme delivery, harm reduction and interventions, you will have good knowledge of harm reduction and if you are someone who enjoys problem solving to help people to change their lives for the better, this role’s right for you.

The most important thing you’ll bring to this role is your desire and ability to make a positive difference to people’s lives.

Our staff teams are motivated and committed to delivering a quality service to residents of Worcestershire and we are looking for likeminded individuals to join us. You will have good Microsoft Office skills and be able to manage your own diary efficiently and proactively. You will have integrity, enthusiasm, and a passion to make a difference.

We have specific teams delivering the service across the county, including working alongside community partners and within primary care settings. We have roles across Worcestershire, so you may be required to carry a caseload in any of the following teams: Kidderminster and Bromsgrove; Redditch and Wychavon or Worcester and Malvern.

All posts are subject to an enhanced DBS check.

For further information, please visit the website via the apply button.

Unfortunately, we are unable to accept CVs.

Closing date: Sunday 29 December 2024.

Interviews to take place week commencing 13 January 2025.

We are committed to equality and diversity and welcome applications from all sections of the community.

Citizens Advice Southwark has a track-record of delivering high-quality services from its two main offices in the borough and outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice across all areas of social welfare law, and through using the experience of our clients to bring about positive change through research and campaigns.

Research undertaken by CAS shows that many private renters face significant challenges in respect of housing costs, security of tenure, repairs and rights awareness.

As a result, Southwark Council is funding CAS to run a dedicated private renters’ support organisation to help support and promote the interests of private renters in the borough, and to undertake a range of activities to support and empower private tenants, particularly the most disadvantaged.

To deliver the project we are looking for an experienced Project Coordinator to provide overall coordination of the project and to lead on developing a proposal and business case for a permanent independent Renters’ Support Organisation in Southwark.

You must have:

• Experience of coordinating and delivering a partnership project including monitoring progress against objectives
• Experience of establishing and developing successful partnerships with other agencies and joint working
• An understanding of the challenges facing private renters and the private rented sector, and the rights available to them
• Effective written and verbal communication skills, including the ability to write effective reports and present information at meetings
• Ability to work closely with and develop relationships with a wide range of stakeholders across organisations and sectors
• Ability to commit to and work within the aims and principles of Citizens Advice Southwark

In return, we can offer you a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% of gross salary, an Employee Assistance Programme and training and development opportunities to continue your professional development.

Closing Date: 9.00 am Thursday 9th January 2025 -

Interviews: Monday 13th January 2025

Following a reorganisation of our People Team we are introducing 2 x HRBP’s into our structure. This is fantastic opportunity for a seasoned HRBP to influence and craft their role. We want our HRBP’s to provide the “missing link” between our central function and the wider business. This role will span People Strategy, Organisational Change, Employee Relations, Resourcing, Workforce Planning and Performance Management.

These posts are fixed term for 2 years.

Key deliverables include:

Working with the business to ensure an effective and value add People focused service
Liaising with the HR (ER) Advisory team to manage and resolve ER related matters
Drafting business cases form change, and supporting the wider business in the delivery of those changes
Being a critical friend in the field to managers and senior leaders

You should have / be:

An experienced HR professional with strong stakeholder management skills
Qualified at CIPD Level 5 (preferably Level 7)
A good understanding of employment law
Experience of working in a change environment and supporting the business in change initiatives

Do you want to make a difference to the lives of people fleeing domestic abuse? Are you an experienced dog handler?
We are looking for a passionate Freedom Caseworker to deliver Freedom, a pet fostering service for individuals fleeing domestic abuse, in the South East of England.

About this role:
As Freedom Caseworker, you’ll:

• support pets and their owners through the referral and placement process, assessing the dogs and matching them with fosterers where appropriate.
• ensure that, while on placement, the welfare and behaviour of fostered dogs is monitored, and that volunteer foster carers feel supported,
• maintain regular contact with clients, providing updates on their dogs foster placement, receiving updates on their housing status from their support agency, and ultimately, arrange for owners and dogs to be reunited.

About you:
To be successful in this role, you’ll need significant experience of assessing and handling a variety of dogs in a rescue or rehoming centre environment, while also having a good understanding of domestic abuse and the problems faced by individuals fleeing domestic abuse with pets. You’ll also need to be a personable, confident communicator, who is comfortable handling sensitive and challenging situations appropriately and professionally. You’ll also need some experience of home visiting and working in a public facing role. Finally, we’re looking for a candidate with some experience of driving as part of a previous role, as driving will be a big part of the Freedom Caseworker position.

About Dogs Trust:
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.

About the team:
The Outreach team runs several projects supporting pet owners who are homeless or in housing crisis in the UK, including Freedom, a pet fostering service for people fleeing domestic abuse. Most referrals come from women fleeing domestic abuse via women-only services. The service places dogs into volunteer foster homes on a temporary basis until their owners are able to be reunited with them. The Freedom Project runs in Greater London and the Home Counties, Yorkshire, the North East, the North West, East Anglia, Scotland, Wales, and Hampshire.

This role is homebased but will involve significant travel across South East England (Greater London, Kent, Surrey, Sussex, Bedfordshire, Buckinghamshire, Berkshire, Hertfordshire, Essex and Hampshire) and to other Freedom areas when required. Due to the nature of this role, this post is for women only and is exempt under Schedule 9 of the Equality Act 2010. A basic Disclosure & Barring Service Check (DBS) will be required for this role.

To apply for this position please click the APPLY NOW button. Our application process requires you complete an application form and a covering letter explaining your interest and suitability for the role. Please note that we may close this vacancy early if we receive enough suitable interest, so to avoid disappointment early application is encouraged.

Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity and we're committed to fostering an inclusive culture.  We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.

This post is open to women only  under the Equality Act 2010 pursuant to Schedule 9, Part 1.  We value diversity and are committed to ensuring that our organisation is an inclusive place to work. We encourage applications from women from all backgrounds and communities and actively welcome applicants from Black, Asian, or other ethnic minority backgrounds and women with a disability.Job Title: Head of Enabling Services

Location:  Pathway Project Lichfield Office Based

Salary: £ 30,000- 33,000  

Hours of Work: 37.5 Hours per week 9am x 5pm

Responsible to:  Chief Executive Officer (CEO)

Responsible for: Fundraising and outreach, data, volunteers and general office team

Direct Reports:  4

This role is open to women only

About Pathway Project

We are a domestic and sexual abuse service based in Lichfield & Tamworth, Staffordshire.

We offer a range of support services and run two refuges in confidential locations.

We have been operating for over 30 years helping adults and children overcome domestic abuse, and to build a future where they live in safety and are free from fear.

Since our founder, Kathy Coe MBE, created Pathway Project, we have helped over 25,000 people, with 5,814 hours of support provided in the last year.

We offer a wide range of services, including adult and children outreach and community support, mental health, wellbeing and financial advice.

We support the relatives of those who have experienced domestic and sexual violence and offer specialist counselling, advocacy and care to all who need us.

Pathway Project believes in working as a cohesive team and are service user led.

Our helpline is access to all and is open 24 hours a day, 365 days a year.

Why work for us?

Pathway Project is an inspiring  place to be, we are a charity with big ambitions and huge energy.

We are currently evolving a bold new strategy and a passion  for excellence in service delivery.

Supported by a driven and energetic board of trustees the new Chief Executive is leading Pathway Project through their ambitious plans.

It’s a really fantastic time to join our amazing charity as we move into the next phase of our exciting journey.

We are a flexible and supportive employer, committed to the personal and professional development and wellbeing of our employees. We welcome applications from women with lived experience of domestic abuse and from minority  or under-represented groups.

We offer the following benefits:

• 25 days paid leave plus statutory holidays (pro rata)
• A competitive pension scheme
• Employee Assistance Programme delivered by Health Assured which offers incredible support to staff and their families

We value our colleagues and are constantly reviewing our policies and practice, looking for ways in which we can better demonstrate this. We also recognise the potential impact of working in this field and provide clinical supervision to all of our employees, whatever their role.

JOB SUMMARY

Taking overall responsibility for the office-based functions that enable Pathway Project to undertake client facing work, she will provide direct line management for the Pathway Project Data analyst, Fundraising, Office administration and Awareness teams.  She will be responsible for the delivery of high-quality support to the volunteers who choose to support our Charity whilst ensuring staff and volunteers are well trained to deliver their roles to the best of their ability.

She will collaborate with colleagues to drive the fundraising potential through networking and links within the local community whilst capitalising on all donations of goods, time and funds.

She will support the CEO in her leadership and development of the organisation. She will be expected to demonstrate the Charity’s values by working positively as part of a team, delivering vital high-quality support services and creating a working culture where all are valued and encouraged. 

This post is open to women only  under the Equality Act 2010 pursuant to Schedule 9, Part 1.  We value diversity and are committed to ensuring that our organisation is an inclusive place to work. We encourage applications from women from all backgrounds and communities and actively welcome applicants from Black, Asian, or other ethnic minority backgrounds and women with a disability.

DUTIES OF POST

1. STRATEGY, PLANNING AND CONTROL

a. To contribute to the setting of long-term Objectives, along with the CEO & Board.

b. To contribute to and implement the volunteer strategy to ensure the Charity is offering quality volunteering experiences.

c. To contribute to and implement the outreach and fundraising strategic plan to ensure the Charity is optimising fundraising.

d. To support the Charity to operate to best practice standards, adhering to regulatory and financial controls. Highlighting to the CEO risk which could cause harm to the ongoing operation of the Charity.

e. Ensure Pathway Project reports to funders are accurate, timely and all reporting is aligned to funder requests.

f. To contribute to and implement the training strategy to ensure the Charity is offering quality staff and volunteer training and development.

2. FINANCIAL MANAGEMENT 

a. To manage a budget for volunteers and fundraising ensuring return on investment can be quantified and resources are capitalised on.

b. To provide financial oversight on proposed fundraising activities or projects, including consideration on cost, ROI and income source where applicable.

c. To efficiently manage and procure goods that will create and generate income and report on the ROI for these goods.

d. To manage the recording of all donations of goods, services or products and ensure accurate reporting of donation usage.

e. To support the CEO in the sourcing of funding opportunities and complete any required applications and data returns as per funding guidelines.

 

3. GOVERNANCE & REPORTING 

a. To work with the CEO to produce reporting to the Trustee board that shows an accurate reflection of the charity’s performance.

b. To support in the development of a suite of monthly reporting for the Charity to funders.

c. To ensure funder and grant maker reporting is submitted efficiently and accurately in a timely manner as per the funder’s requirements.

d. To maintain up to date policies and procedures in respect to your areas of business.

e. To provide support and guidance to the CEO in all aspects of enabling services.

f. To ensure accurate record keeping and data security.

4. LEADERSHIP 

a. To provide role model leadership to the Pathway Project, embodying the charity’s values and behaviours.

b. To provide continuous development to, and performance management of the team, ensuring the highest standards are delivered.

c. To work with the team, CEO and Board to provide a safe, and motivating work environment.

d. To provide line management to all staff within enabling services including the data team, fundraising and administrative teams. 

e. To ensure monthly supervisions are completed for all staff and volunteers

f. To provide direct specialist advice and support to line managers who supervise volunteers or student placements.

5. COMMUNITY ENGAGEMENT

a. To support Pathway Project in the maintenance and development of community links and fundraising opportunities.

b. To lead the community engagement and fundraising team to deliver the funding strategy and to create a pipeline that supports the charity to generate income through community-based fundraising, grants, donations and activities.

c. To deliver income generation through the development of a Community Fundraising Group supported by volunteers.

d. To support Pathway Project CEO, managers and Community Engagement Team with driving Pathway Projects social media agenda in order to build community support.

e. To lead the community engagement team to create strong links within the community

f. To attend meetings in the community as and when appropriate. including out of normal office hours if necessary

6. GENERAL MANAGEMENT AND ADMINISTRATION

a. To arrange enabling services team or wider staff meetings.

b. To ensure volunteers are recruited and inducted into their new roles effectively with formal role profiles.

c. To ensure there is a formal CPD route for volunteers and we offer the right training at the right time.

d. To ensure there is a formal training plan for staff who supervise volunteers so that every volunteer gets a fantastic experience at Pathway Project.

e. To ensure a record of staff training is maintained and training opportunities are explored regularly.

f. To ensure the volunteer policy and all procedures remain up to date and fit for purpose.

g. To participate in the on-call management rota for accommodation support when covering for staff absence or sickness.

h. To help support the continued use and development of OnTrack case management and database system throughout Pathway Project to ensure the system generates the data that we need to evidence performance.

i. To ensure the safe operation of general office services at the Hope Centre.

j. To deputise for the CEO where required, alongside other management.

7. OTHER DUTIES

a. To participate and contribute as a senior member of staff towards the development of the Pathway Project.

b. To attend and participate in all relevant meetings, including feeding back to management and trustee meetings and the AGM.

c. To represent Pathway Project and the work it does with external agencies, including written reports and presentations.

d. Carrying out any other task that may be required from time to time in the interests of the effective administration and development of the project, including participating in training and delivering presentations.

e. Ensure that all responsibilities are undertaken in an effective, ethical, and appropriate manner, meeting the standards of Pathway Project. 

f. Maintain effective networks with all principal supporters and stakeholders.  To actively seek opportunities to expand and promote the role of Pathway within the local community. 

g. Undertake any other duties that may reasonably be required from time to time. 

Person Specification

Essential

Demonstrable experience of working in the domestic abuse charity sector and expert knowledge of the domestic abuse sector.

Experience in managing teams at a high level with strong team building and leadership skills.

An understanding of compliance, quality assurance  and continual service improvement.

Excellent written skills, with experience of writing reports, guidance or briefings specifically for Trustees or Director boards.

Excellent administrative, organisational and time management skills, with demonstrable experience working in a fast-paced environment with competing deadlines.

Experience of working in an environment with confidential data

The ability to write  impactful, clear and concise  applications for bids, grants, trusts and foundations.

The ability to lead teams to demonstrate excellent customer service  delivery for all stakeholders, clients and partners.

Understanding and experience of partnership working in a multi-agency, multi-disciplinary setting

Ability to use your initiative and judgment in dealing with colleagues, partner agencies or trustees without direct supervision

Experience of working with and developing teams of volunteers

An understanding that in small charities we often “roll up our sleeves” and support other areas to reach a team objective.

An understanding of and a commitment to equal opportunities in employment and in-service delivery.

 Desirable

Experience of or a good understanding of funders, reporting structures and the expectations placed on charities by funders.

Strong and confident networker who builds effective relationships.

Experience of working to and with budgets and managing budgets to ensure best value for money.

The ability to write  impactful, clear and concise  applications for bids, grants, trusts and foundations.

A desire to be part of a process to develop better responses to domestic abuse and evidence of a commitment to this area.

This job description may be subject to review and amendment.  The post holder will be expected to be flexible in her development of the job, and will participate fully, where possible, in all discussions about the nature of her work and the tasks involved.

The post holder must have a commitment to the aims of Pathway Project and uphold all agreed policies and procedures.

This post is open to women only  under the Equality Act 2010 pursuant to Schedule 9, Part 1.  We value diversity and are committed to ensuring that our organisation is an inclusive place to work. We encourage applications from women from all backgrounds and communities and actively welcome applicants from Black, Asian, or other ethnic minority backgrounds and women with a disability.

Applications must be completed and submitted by

5pm on Monday 27th January 2025

Interview date will be Friday 21st February 2025  by invite only

Please complete the online application form found here and email a copy of your CV and a supporting statement covering letter

Hours: Part time (30 hours per week)

Contract: Fixed term until end-March 2025 with possible extension thereafter

Location: Primarily based in our Kennington office and outreach location around Lambeth

Salary (pro rata for part time):

From £28,000 per annum, dependent on experience, for accredited Advisers

Annual Leave: 25 days (pro rata for part time), Charity Day, plus public holidays

Pension: The charity operates a pension scheme

The charity offers an employee assistance programme

 

Deadline: 6pm, Monday 6th January 2025

Citizens Advice Merton and Lambeth (CAML) is the leading advice charity supporting individuals and families across the London boroughs of Lambeth and Merton.  We provide a range of information, support and advice services.  We also work to raise awareness and understanding of the challenging issues affecting our clients and communities.

 

We are looking for an experienced adviser who has experience of delivering advice for a minimum of one year and is keen to start offering immigration advice to clients.

Main duties and responsibilities

• Provide advice (face-to-face, phone and email) on immigration (level 1) to clients

• Provide ongoing support as required (up to OISC level 1)

• Work closely with our level 3 OISC immigration adviser for further guidance

• Identify if client requires help with other advice-related issues and refer to Advice Supervisors as appropriate 

• Assist with delivering service awareness and immigration training sessions to charity team

• Work to own initiative, whilst proactively receiving support from service and other CAML colleagues as necessary

• Identify and escalate serious problems and emergencies appropriately

• Use excellent interpersonal skills to explore, listen and understand complex problems as they affect each individual and tailor approach to advice accordingly

• Follow-up on actions relating to cases as appropriate

• Produce monitoring reports as required

• Refer to an Immigration Adviser at a higher level, if required

Monitoring Quality and Case Recording

• Ensure that all client interactions are fully and accurately recorded on the appropriate case-recording software

• Ensure paper files are securely and appropriately stored

• Review your work, and monitor own quality standards, as per the Citizens Advice quality framework

• Work with Head of Advice Services, Advice Supervisors and wider team to develop and improve services, and your own standards.

 

Other Duties and Responsibilities

• With wider charity team and other organisations, ensure clients are supported with related advice issues

• Ensure all work is fully compliant with our policies and procedures and Citizens Advice Quality Standard

• Assist and contribute to charity’s communications, research and campaigns work

• Maintain positive working relations with our stakeholders

• Professionally represent Citizens Advice Merton and Lambeth within your work

• Other duties as requested by Head of Advice Services and Chief Executive

Professional Development

• All our team receive comprehensive induction to the charity and our work. We support Advisers in their professional development to ensure we’re up to date with recent legislation, case law, policies and procedures relating to benefits and debt and undertake appropriate training as agreed with your line manager.

Person Specification

• Generalist adviser certificate (essential)

• At least one year’s experience of providing advice (essential)

• Have completed OISC immigration training to level 1 (desirable)

• Experience of Casebook or another client management system (essential)

• Ability to prioritise work, meet deadlines and manage caseload (essential)

• IT competency and experience (essential)

• Ability and willingness to work as a team (essential)

• Understanding of and commitment to the aims and principles of Citizens Advice service and our equality and diversity policies (essential).

This job description and personal specification does not form part of any contract.

If you’re interested in the role and joining us, we would be delighted to hear from you. Please follow the link on our website to find out how to apply. 

The deadline for applications is 6pm, Monday 6th January 2025 

If you do not hear from us, we are afraid your application was unsuccessful.

We reserve the right to close applications early if we receive sufficient applications for the role.

We are registered with the Information Commissioner's Office and will process your personal data in accordance with the General Data Protection Regulation and Data Protection Act 2018. Please refer to our online Privacy Policy for more information on how your personal data will be processed and stored.

The Mental Health Foundation is recruiting for a Project Officer (Mental Health Awareness Week) to support our Marketing and Communications Team.

Deadline: 9am on Monday 6th January 2025
Location: London OR Glasgow
Salary: Starting salary £31,350 (plus £3,285 London Weighting where applicable)
Hours: Full-time, 32 hours per week as part of our adjusted working week pilot (this may revert to 35 hours from July 2025)
Contract type: This is a fixed-term full-time role ending 30 June 2025

This exciting Project Officer role will support the planning, development and day-to-day delivery of the charity’s flagship annual campaign, Mental Health Awareness Week. Working with the Marketing and Communications Team, this role will assist the Campaign Leads and other colleagues with organisational and administrative duties, ensuring deadlines are met and work plans are keep up to date.

What does the role involve?

• Support the management of the campaign timeline, progress, and project documentation ensuring that campaign staff and others are aware of upcoming deadlines and activity.
• Schedule and attend project meetings with internal and external stakeholders, take comprehensive notes and share updates and actions.
• Respond to enquiries from stakeholders.
• Contribute to the management of partnerships and events.
• Create and maintain PowerPoint decks outlining campaign activity for partners and other stakeholders.

What skills, knowledge and experience are we looking for?

We are looking for a well organised individual with experience working in a fast-paced environment and managing competing deadlines.

• Project management or co-ordination experience
• Excellent written and verbal communication
• Strong interpersonal and teamworking skills
• Accuracy and attention to detail

Safeguarding is Everyone’s business – Mental Health Foundation is committed to safeguarding and promoting the wellbeing of all its beneficiaries, those who surround them, its staff, volunteers, and anyone else who comes into contact with its services and expects all trustees, staff, and volunteers to share this commitment. The successful applicant will be subject to appropriate vetting procedures (proof of eligibility to work in the UK, proof of residency and satisfactory employment screening, including a Disclosure check and two most recent references) along with 3-year renewals of Disclosure checks. We are unable to provide sponsorship for this post, you must be able to demonstrate your eligibility to work in the UK.

About us

Since 1949, the Mental Health Foundation has been the UK’s leading charity for everyone’s mental health.

Our vision is for a world with good mental health for all. With prevention at the heart of what we do, we aim to find and address the sources of mental health problems so that people and communities can thrive.

We will drive change towards a mentally healthy society for all, and support communities, families and individuals to live mentally healthier lives, with a particular focus on those at greatest risk.

The Foundation is the home of Mental Health Awareness Week.

How to apply

If you think your skills match and you’d like to be part of a dynamic and growing organisation, please complete and submit your application form by clicking 'Apply via Website'. Please note that all sections of the application form should be completed as CVs alone will not be accepted. Applications will close at 9am on Monday 6th January 2025 and we are unable to accept late applications. Interviews are planned for 20th & 21st January 2025. There will be am assessment on the day of the interview.

We believe our people should represent the communities, organisations and individuals we work with. Diversity and inclusion is a strategic priority for us as an employer and mental health charity, and we are proud to be signatories of the Business in the Community Race at Work Charter and the Disability Confident Committed Scheme. Applications from under-represented sections of the community are actively encouraged.

If you have a disability, require any additional support or have any questions regarding the role, please contact us. We make reasonable adjustments throughout the recruitment process and during employment. Disabled candidates who meet all the essential person specification criteria will be offered an interview. Therefore, please do ensure you tick the relevant box on the application form and clearly indicate in your application/covering letter if you consider yourself to meet the requirements of the Equality Act 2010 / Disability Discrimination Act 1995.

We are currently operating mostly digital recruitment (including interviews via video conferencing). We have moved to a hybrid working model of a minimum of 2 days per week in the office and the rest working from home for full time staff, pro rata for part time staff.

We look forward to hearing from you!

Do you want to work with a leading advocacy charity organisation supporting those in need?

Do you have experience of working or volunteering in welfare, support or health and social care and are looking for a new challenge?

Are you keen to make a difference to people who want to be heard?

Then come and join us here at VoiceAbility.

We are looking for a new Advocate to join our team in Shropshire, Telford & Wrekin. We are seeking applicants who have transferable skills, a willingness to learn and a desire to help those in need of support.

About us

VoiceAbility is an independent charity and one of the UK’s largest providers of advocacy and involvement services. We deliver a wide range of service contracts funded by local authorities, health trusts and other voluntary and private sector organisations.

We’ve been supporting people to have their say in decisions about their health, care, and wellbeing for over 40 years. We make sure people are heard when it matters most.  For more information on what Advocacy is and the services offered then please visit our website.

About the role

We have an exciting opportunity for an Advocate to join our team covering Shropshire, Telford & Wrekin. Your role will require you to travel to locations such as clients’ homes, hospitals, care homes and within community settings across the area to meet with clients and professionals. You will be home based for administration; therefore, access to your own transportation and a suitable home internet connection is essential. 

About you

Desirably you will have some experience of working in advocacy, or providing welfare, supporting, or caring for Adults or young people who have support needs, ideally for those with a variety of communication needs, mental ill health, physical health issues, or barriers to accessing education and support.

You should have worked or volunteered in health, social care, welfare, support services, education or young person’s services, or advice and guidance.

How will you make a difference?

You will be responsible for ensuring the individual’s wishes, feelings, beliefs, needs, and values are met to create positive outcomes for the people you support.

You will support people to speak up for themselves and grow in confidence, equip them to understand and exercise their rights and options, and will assist them in the decision-making process relating to their care, treatment, and support.

You will work resourcefully and collaboratively with the individuals you support.  You’ll be creative in your approach to empower our clients by ensuring you meaningfully explain people’s options and rights to them.  You’ll support individuals to fully participate in decisions affecting them and will make sure they have their voices heard. 

Professional Development?

You will have plenty of opportunities to enhance your professional abilities and you will make a real difference every day. Advocates are expected to be willing to gain, or to already hold, the Level 3 Award in Independent Advocacy Practice with disciplines suitable for the role they work in.

Benefits:

• 28 days annual leave plus bank holidays pro-rata
• 5% employer pension & 3% employee contribution
• Salary sacrifice pension scheme
• Separate Life Assurance Cover
• Staff discount scheme including retail discounts, entertainment, holidays etc
• Discounted Gym Membership; Employee Assistance programme
• Supportive working environment fostering a good work/life balance
• Support with continuous professional development

Equality and Diversity

VoiceAbility believes in fostering an inclusive workplace which welcomes, values and celebrates the diversity of its staff and partners, treats all on a basis of equality and encourages all to meet their maximum potential.

VoiceAbility are a Disability Confident employer, any applicant that identifies themselves as having a disability and can demonstrate that they meet all the essential criteria for the role will be offered an interview. If you need to apply in a different way, please contact HR for further options.

How to apply

To apply for this role please sign up for a recruitment account by clicking the apply button on this page. Follow the instructions to create your account, upload your CV, and complete our short application form.

Important Dates:

Closing date for applications; 23:59 on 19 January 2025, however, VoiceAbility reserve the right to withdraw this vacancy before this date.

Don’t forget to read the person specification so you can tell us about yourself and how your skills, abilities and experiences match the criteria outlined in the person specification.

Hint: you can use work, personal and/or voluntary experiences, and examples to tell us why you should be our next Advocate.

Want to know more about VoiceAbility and the role?

Please visit our website.

We look forward to hearing from you.

NB: If you don't already hold the Independent Advocacy Practice qualification, and you are successful in your application, it is a requirement that you complete the core element within 12 months of commencing the training.  VoiceAbility will fund this training.

Location: Office/Hybrid or Fully Remote

Hours: 15-37 per week (part time or full time)
Responsible to: Head of the Law Centre
Applications closing date: 8 January 2025 (9.00am)
Reserved interview dates: 14-15 January 2025

Are you passionate about immigration law and making a tangible difference in people’s lives? Do you have the ability to navigate multiple cases and ensure we are helping members of our community to find a way forward?

We are looking for an experienced Immigration Caseworker or Solicitor who meets or is close to meeting the Legal Aid Agency (LAA) supervisor standard to join our expanding team. In this role, you’ll handle a diverse caseload, providing expert advice on a range of immigration matters, including visa applications, deportation and immigration documentation. You’ll work with clients who need compassionate, client-focused support and ensure their cases are managed effectively and in compliance with regulatory and legal aid standards.

This is a fantastic opportunity to bring your skills and experience to a role where you’ll contribute to improving access to justice in North Yorkshire. If you’re ready to apply your expertise in immigration law, deliver exceptional client care, and thrive in a collaborative environment, we’d love to hear from you.

We can be flexible with working location, with the option of office working in one of the following North Yorkshire offices: Northallerton, Richmond, Malton, Scarborough, Selby, Harrogate or Skipton, and hybrid/remote working will also be considered.

Head of Major Gifts Fundraising

We are looking for a Head of Major Gifts to join the team in the rewarding role. 

Position: 1837 Head of Major Gifts

Location: Devon/hybrid (onsite attendance currently anticipated to be 1 day a week)

Hours: Full-time, 35 hours per week

Salary: £62,593 per annum

Contract: Permanent 

Closing Date: Sunday 19 January 2025. We reserve the right to close this vacancy before the advertised date and therefore encourage early applications.

The Role

The Major Gifts team includes managing and growing income from Major Donors, Mid-Value Donors, Trusts and Foundations as well as a small number of organisations. Through the development of new international cases for support, it is the intention to grow Major Gifts income from new and existing UK and international foundations and donors. 

As Head of Major Gifts, you will work in collaboration with the Head of Individual Giving to evolve and continuously improve fundraising activity. This role is part of the charity’s Senior Management Team and will deliver positive change to enhance the organisations approach to Major Gifts activity. 

Your main duties will include:

• Leading on the Major Gifts strategy development to produce a new Major Gifts strategy and roadmap that significantly evolves Major Giving at the Sanctuary, growing income through international grants and capital fundraising.

• Managing a number of high value accounts in collaboration with the Senior Philanthropy Manager, building strategic relationships at the highest level to deliver six figure gifts.

• Proactively identifying and delivering new income growth opportunities for Major Gifts.

• Tailoring and developing Cases for Support to attract financial support of the Sanctuary’s core work and projects, and presenting and pitching to potential significant funders.

• Represent the charity, managing and attending events and meetings with other senior staff, ambassadors, volunteers and supporters.

• Building relationships and gaining support across the organisation to quickly partner with the Major Gifts team to maximise income for the charity.

• Leading the Major Gifts team, using the charity’s performance measurement and personal development planning procedures, to train, coach, and mentor, upskilling knowledge and experience within key areas of delivery.

UK travel will be required to attend meetings with donors and events.

About You

You will have:

• Demonstrable ability to lead at a strategic senior leadership level within a Major Gifts or Philanthropy team of a similar size, with the ability to self-manage and prioritise workload.

• Relevant experience of working within animal welfare, international development, environmental or other relevant organisations.

• Substantial experience of writing Major Gifts strategies and roadmaps that sustainably grow income.

• Exemplary skills in developing and editing clear and compelling cases for support.

• Advanced Major Gifts knowledge and direct experience of securing and maintaining support of high value.

• Excellent communication, listening, diplomacy and negotiation skills.

• Proven experience in managing and reforecasting budgets, and tracking annual and multi-year forecasts and KPIs.

If you feel you have the skills and experience to fulfil this varied, rewarding and vital role, we would love to hear from you. To apply, please complete the on-line application form, which should include your uploaded curriculum vitae

Benefits include:

• Competitive pension.

• Life assurance 4 x annual salary.

• BUPA private Health cover.

• Sickness Income Protection (50% of salary)

• 31 Days holiday (including Bank holidays), rising to 34 with each full year of service.

• Wellbeing team.

• Recorded Pilates and Yoga classes.

• Long service awards.

• Healthshield plan

• Free parking

• Subsidised restaurant and shop

About the Organisation

The sanctuary is one of the UK’s largest international animal welfare charities, currently supporting projects in over 35 countries worldwide, working for a world where donkeys and mules live free from suffering and their contribution to humanity is fully valued.

“The sanctuary is a positive place to work with friendly staff and a wonderful charity. With amazing work throughout the world, once you join you never want to leave!”

The Charity is a Disability Confident Employer, committed to safeguarding and promoting the welfare of vulnerable people (children and adults) and expects all staff and volunteers to undertake this commitment. Applicants will be subject to safer recruitment processes, including an application for a Disclosure and Barring Service (DBS) check where required for the post.

You may also have experience in areas such as Major Gifts, Philanthropy, Fundraising, Individual Giving, Head of Major Gifts, Head of Philanthropy, Head of Fundraising, Head of Individual Giving, Head of Fundraising Major Gifts, Director of Fundraising, Director of Major Gifts.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation. 

Interim Accountant - Professional Services 3 - 6 months

£46,000 - £55,000 pro rata

Bath University

About Us: The University boasts a turnover of approximately £400m and a net asset value of around £1,200m. With over 3,000 staff across multiple faculties and departments, we pride ourselves on delivering exceptional education and support. Our Finance and Procurement Office is integral to managing income, expenditure, financial performance, and procurement processes, ensuring value for money and regulatory compliance.

Role Overview: We seek an experienced Management Accountant to support our Professional Services, including the Library, Central Administration, and Student Support Services on an interim basis. Your key responsibilities will include planning, budgeting, monitoring, and reporting, ensuring accuracy and timely delivery of financial information.

Key Responsibilities:

1. Annual Planning: Assist departments in the annual planning process, produce planning templates, and lead pay forecasts. Help create business cases for additional resources and communicate budgets.
2. Financial Forecasting: Oversee and coordinate forecasts, ensuring accurate and reasonable projections.
3. Budget Monitoring: Monitor actual spend and income against budgets, producing quarterly reports and informing department heads.
4. International Activities: Account for initiatives aimed at raising the University's international profile.
5. Widening Participation: Support the Widening Participation Office in allocating and accounting for related activities.
6. Financial Statements: Assist in preparing annual financial statements and management accounts, explaining variances.
7. Performance Analysis: Provide performance analysis for the Director of Finance and University executives.
8. Web Content Maintenance: Help maintain and update the Finance & Procurement Office web pages.
9. Collaboration: Work with Finance Managers to develop information sharing and mutual cooperation.

For more information please contact [email protected]

About The Role
We are here for anyone affected by dementia to help them navigate some of the hardest and most frightening times of their lives.
We are advisors, supporters, fundraisers, researchers, influencers, communicators, technical specialist and so much more. We are volunteers, we are employees, and together we are here to make a difference to the lives of people living with dementia and their carers.
Strategic evidence are our in-house experts in dementia data, economics, care and clinical research evidence. If you are passionate about using evidence for good – this role is for you!
We are accountable and responsible for gathering, analysing, contributing and mobilising evidence and insight to strengthen the case for dementia across the UK - bringing this to bear to our people in Alzheimer’s Society and the dementia system locally and nationally.
We are evidence and data driven, factual and solution focused. Our strategic evidence base will ensure that the Society’s decisions and interpretation of dementia and the system is based on the highest quality of dementia evidence and will:

- Demonstrate the scale of dementia in the UK
- Demonstrate the impact of dementia on the system and those affected by the disease
- Underpin the response of Alzheimer’s Society and the wider system to the big challenges dementia poses

As Dementia Data and Intelligence Lead, you have a new and exciting opportunity to lead how we evolve our ability to use health related dementia data in the development and curation of our strategic evidence base. You will play a significant role in our mission to make dementia the priority it needs to be.
You will work alongside a Health Economics Lead and Strategic Evidence Manager and line manage a Dementia Data Analyst. Together, you will provide expertise on evidence, data and insight in the context of dementia, ensuring that the Society’s decisions and interpretation of dementia and the system is based on the highest quality of dementia evidence.
You will also be part of an even larger Evidence, Policy & Influencing (EP&I) function which is laser-focused on ending the devastation of dementia through changing policy. You will also be an integral part of the part of EP&I Management Team. Integration and teamwork are everything in this role – with colleagues internally and with the system externally.
You will:

- Hold responsibility for providing leadership and in house expertise on health-related dementia data, helping us to develop and curate our strategic evidence base, with minimal supervision, reflecting your high-level responsibilities.
- Identify, track and analyse datasets specifically related to dementia, but also across the wider health and social care landscape and from a range of sources.
- Be an expert in building intelligence within a health or social environment, providing leadership on complex assignments and projects, and providing technical guidance to others in resolving complex issues related to dementia data.
- Make our strategic evidence base everyone’s business – to our people, and key players in the dementia system.
- Inspire and motivate people towards shared objectives and goals, encouraging an environment where people can be themselves and safely share their opinion and be able to listen and support others.

About you
You are passionate about making a difference for people affected by dementia and understand the vital role credible and robust evidence can play in making this happen.
You are:

- Experienced in using health related data developing to inform internal and external decision making and achieve results, with the ability to lead and manage data projects simultaneously using project management approaches
- Advanced in interpreting statistical analysis and data visualisation, with the ability to tailor the communication of insight from data to different audiences
- Confident in navigating the health, care, economics and system analysis research environment and can work with a range of researchers, think tanks and other suppliers to gather and generate credible evidence
- An opportunity spotter, able to work independently and collaboratively across internal and external boundaries to ensure our evidence is maximised to inform decisions and solutions that address the biggest challenges facing dementia across the UK
- Confident to hold others to account to ensure decisions and interpretation of dementia and the system are based on the highest quality of dementia evidence.
- Curious and constantly questioning the status quo
- Flexible, creative, and committed to continuous improvement
- Appreciate the complexities that come with working in a large and fast-moving organisation and are eager and able to work at pace in a complex environment, prioritising tasks and managing your time effectively to get the job done.

For this application, we strongly recommend including a supporting statement letting us know you are motivated for this role.
If in doubt, please contact the Talent Acquisition Team for further support.