Case Manager Jobs in England, United Kingdom

At Ambitious about Autism, we're currently looking for a Commercial Development Partner to join our team.

You'll work closely with the Head of Employability, Skills and Training within the National Services department to develop, shape and grow our offer. We are looking for a commercially minded individual who can build our income generation pathway within National Services.

We have been working with employers, schools and higher education institutes for several years in the development of our Employ Autism programme, providing training and consultancy for employers and education providers as well as paid work experience for autistic young people. We are at an exciting time where we have a mixture of existing offers (training and consultancy and Employ Autism) as well as new products ready to launch, including, Autism Confidence, e-learning and our Careers Education Framework.

You'll secure income from employers, providers and partners for our Employability and Training team through our Employ Autism programme, developing and implementing a sales plan to secure new long-term strategic partnerships with nationwide businesses.

We are looking for someone who has:

• Sales, new business and/or experience of managing multiple client relationships.
• A demonstrable track record of working successfully with businesses in a development capacity to acquire and maximise relationships.
• Good knowledge of the commercial sector and employability/training services.
• Excellent presentation skills to engage a range of internal/external stakeholders.

In return, we offer great benefits including a generous holiday allowance and commitment to continued professional development (CPD), flexible, hybrid working and more!

This is a fantastic opportunity for an ambitious individual who would like to work for a forward-thinking, open and honest organisation and make a real impact to the young people we work with. Please find our full recruitment pack on the link below.

If you have any questions about the role or would like to have a confidential chat, please contact James Axford, Recruitment Officer.

Ambitious about Autism is fully committed to equality of opportunity and diversity and we warmly welcome applications from all suitably-qualified candidates. We welcome applications regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, disability, or age. All applications will be considered solely on merit.

Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. As part of our Safer Recruitment checks, an online search maybe carried out in line with Keeping Children Safe in Education.

The Safeguarding responsibilities of the post as per the job description and personal specification.
Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.

Crisis is the national charity for people experiencing homelessness. In 2024 we embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it. 

It is an exciting and important time to be joining us at Crisis. We work with thousands of people across England, Scotland, and Wales so they can leave homelessness behind for good. We have recently adapted the way our services work to maximise our impact in ending homelessness. We have increased our capacity to work with people one to one and strengthened our ability to support those people facing the most barriers to preventing or ending their homelessness.  

We offer people who are homeless or at risk of becoming homeless housing and benefits advice, 1-2-1 coaching, advocacy, courses and peer group sessions alongside practical services of showers and laundry for street homeless.  

Crisis Skylight Brent is based in the centre of Harlesden, a thriving and multi-cultural high street community in Northwest London.   Due to the responsibilities of this role, it is mainly based onsite. 

About the role 

This role ensures that the Skylight and its building runs effectively and efficiently. You will oversee the creation and delivery of the right processes so your colleagues can support Crisis’ members to prevent and end their homelessness. You will assist with the day-to-day administrative tasks, health and safety processes and facilities management to ensure smooth, safe and effective operation of our offices and member areas.   

This is a varied role, and no two days are likely to be the same as you will be responsible for…

• Answering telephone and face to face callers referring them internally or signposting as appropriate.   

• Leading on building checks to make sure we are compliant with health and safety policies.

• Assisting with purchasing, stock control, financial reconciliation, and deliveries as well as liaising with contractors.   

• Promoting the Skylight internally and externally, supporting minuting of meetings and the planning of Skylight events.   

About you 

To be successful in this role you should have excellent written and verbal communication with proven skills of organising and enjoy and gain satisfaction from bringing order!  

You will be a team player with good interpersonal skills and the ability to develop and maintain working relationships. Ideally having had previous experience in supporting a team in an administrative role you will pride yourself on offering a high standard of customer service, both over the phone and face to face.    

You must be proficient in the use of Microsoft packages, be solution focused with a high level of attention to detail and able to manage a diverse workload with conflicting priorities.  

Ideally you will have an interest and understanding of the issues faced by homeless people and socially excluded groups, with some demonstrable ability to deal with challenging situations and individuals with a range of needs.   

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.  

Working at Crisis  

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:  

• A competitive salary. Please note, our salaries are fixed to counter inequity and we do not negotiate at offer stage. 

• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.  

• Pension scheme with an employer contribution of 8.5%  

• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.

• Enhanced maternity, paternity, shared parental, and adoption pay. 

• Flexible working around the core hours 10am-4pm  

• Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website)  

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.  

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply? 

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Sunday 5 January 2025 at 23:55

Interview date and location: Wednesday 15 January 2025 in person at Crisis Skylight Brent, 1-2 Bank Buildings, High Street, London NW10 4LT. 

Interview process: Competency, scenario and value-based interview and a written task

Can I use Artificial Intelligence (AI) technology for my application? 
We strongly discourage applicants from using AI technology at any stage of the recruitment process. This is so we can run a fair, transparent process which gives all applicants an equitable chance of success. We want to hear about your own experience and perspectives in your application and if shortlisted, during the interview too. 

Accessibility  

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.  

Registered Charity Numbers: E&W1082947, SC040094  

Community Development Officer

The Communities Officer will lead a new community-focused initiative aimed at increasing access to Cambridge Science Centre’s educational offerings. Through researching areas of need and collaborating with community leaders, the officer will develop a robust network of partnerships to facilitate participation from children facing barriers to engagement.

Key Responsibilities

• Community Research & Needs Assessment: Identify key areas within Cambridge where children face barriers to accessing STEM (Science, Technology, Engineering & Mathematics) engagement. Use data-driven approaches and community feedback to conduct needs assessments, supporting the development of evidence-based strategies and action plans with relevant partners and community organisations.

• Partnership Development: Establish and maintain strong relationships with local community leaders, and organisations that can help ensure the Centre’s programmes reach the right audiences.

• Programme Development: Develop, co-design, and coordinate events with a place-based approach or under a thematic area. Collaborate with the Head of Programmes & Delivery and the Head of Exhibitions to design and implement 1 tailored after-school, school-day and weekend programmes that address community-specific needs, including logistical barriers such as transport and scheduling.

• Outreach & Communication: Maintain regular contact with community stakeholders, building trust and ensuring effective two-way communication. Act as the primary liaison between Cambridge Science Centre and community partners.

• Volunteer Engagement: Work with volunteers as needed to support programme delivery and community outreach efforts.

• Monitoring & Evaluation: Track the impact of community programmes, gathering feedback and adjusting strategies to improve engagement and outcomes continually. Maintain records, produce relevant statistics, and prepare and present reports as required.

• Promotion: Serve as a brand ambassador for Cambridge Science Centre within the community. Leverage social media and local communication channels to engage and support community members. Collaborate with the Head of Marketing to develop and share impactful case studies and stories, helping to raise broader awareness of CSC’s work.

Person Specification

• Prior experience in community development, education, or outreach, particularly with underrepresented groups

• Understanding of the voluntary sector

• Experience in supporting or organising events

• Project management and delivery experience

• Excellent communication skills with the ability to build trust-based relationships and engage diverse audiences, including children, parents, and community leaders

• Empathy and understanding of the unique challenges faced by underserved communities, with a strong commitment to inclusivity and cultural sensitivity

• Proven ability to manage multiple projects, coordinate schedules, and oversee programme logistics effectively

• Ability to collaborate closely with internal teams and external partners to co design impactful community programmes

• Ability to work within defined budgets

• Willingness to travel across Cambridge and work flexible hours, including occasional evenings and weekends to meet community needs

• Full clean driving licence

• Ability to achieve a satisfactory enhanced DBS check Working Conditions

This role involves regular travel across Cambridge and occasional evening or weekend commitments to meet with community partners and deliver programmes. The primary location for engagements will be Cambridge Science Centre’s main venue at The Trinity Centre, Science Park, Milton, Cambridge CB4 0FN. Occasional office work may be required at CSC’s Head Office at 44 Clifton Road, Cambridge CB1 7ED.

Standard working hours are 7.5 hours per day

Parking and bike storage are available at both CSC locations.

Benefits include: • 25 days annual leave, plus Bank Holidays

• Mental health support in partnership with BetterHelp

• Contributory pension scheme

Recruitment Process and Timeline: To apply for the position of Community Development Officer at Cambridge Science Centre, please submit your CV and a Cover Letter explaining why you are interested in joining the Centre and how your skills and experience align with the role.

For candidates invited to interview we would love to see examples of your creativity, so please bring with you anything that would support your application, in a suitable format. Bear in mind, if possible, the age range of our audience is 5-11. The interview will also include a discussion with the panel, which is expected to take place in-person.

Application Deadline: Interviews: 6th January 2025 Week commencing 13th January 2025

Position: Senior Events Fundraiser (Third Party Events)
Type: Full-time (35 hours a week)
Contract: Permanent
Location: Office-based from one of our national offices (London, Cardiff, Belfast, or Edinburgh) with flexibility to work remotely
Salary: Starting from £32,301 per annum plus excellent benefits
Salary Band and Job Family: Band 2*, Charity
*you’ll start at our entry point salary of £32,301 per annum, increasing to £34,320 after 6 months service and satisfactory performance and to £36,338 after a further 6 months.

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information. 

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job 

We’re looking for a Senior Events Fundraiser to join our Community, Events, and Retail Fundraising team, leading on the delivery of our third party events activities.

You’ll plan, develop, and promote a well-established portfolio of third party challenge events, working to achieve set income targets, while ensuring an outstanding supporter experience for our event participants.

You’ll also be responsible for developing our third party events portfolio; monitoring and evaluating products, as well as innovating, to create opportunities for future growth.

Closing date for applications: 9:00 on Monday 6 January 2025

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

No agencies please.

Summary

• Creative design and content production
• Graphic training and development
• Brand and visual identity across digital and print
• Digital evangelism and strategic implementation
• Website development content management
• Reputation and media management
• Analytics and performance, as well as out-of-hours social monitoring
• Digital and social media trend awareness and networking

• Hybrid working arrangements and must be able to work within the office on Tuesdays and Thursdays.

• A salary of £38,918 per annum, plus age-related pension contributions between 8-15% of salary. We will also match any pension contributions you make up to an additional 3% of your salary.

• 25 days annual leave (increasing to 30 days within 5 years) plus eight bank holidays and three additional days (pro-rated if working part-time).
• We welcome all flexible working arrangement requests. This is looked at in a case-by-case scenario and if this fits within the department's needs. We try to be as flexible as we can in your work pattern to support you with other commitments, and to give a good work-life balance.
• We offer many services and initiatives under our Family Friendly Programme, some of these include enhanced Maternity Leave initiative, Adoption leave, Paternity Leave, & Shared Parental Leave. Structured induction programme and access to a range of development opportunities including apprenticeships.
• Automatic enrolment and access to Medicash (one of the UK's leading health cash plan providers), providing you with many services including reimbursements of routine dental treatment, optical, specialist consultations, and therapy treatments. Unlimited access to virtual GP & Private prescription service and health & Stress related helplines.
• Access to Occupational Health, and an Employee Assistance Programme 
• Access to the Department of Education Restaurant and Westminster Abby with a plus-one guest.
• Apply for eligibility for an Eyecare voucher.
• Opportunity to the Civil Service Sports & Social Club, and get involved in a range of staff networks, groups and societies.

• Strive for Excellence
• Show Compassion
• Respect others
• Collaborate
• Act with Integrity

Radiotherapy UK (RTUK) is delighted to offer the opportunity to join its small and dynamic team as Policy and Research Officer. 

At RTUK, we believe that every cancer patient in the UK, no matter who they are or where they live, should have access to the best radiotherapy treatment available. We are the team behind national campaigns such as #CatchupwithCancer and #Radiotherapy4Life, delivering award-winning, high-profile campaigns that have informed parliamentary debates and policies, and highlighted key health issues in national media. Our charity provides trusted information resources for patients and the radiotherapy workforce.  We are a small charity, delivering big impact. 

As Policy and Research Officer, you will play a key role in advancing our advocacy campaigns through research reports, data analysis, and enhanced collaboration with key stakeholders. This is a new role, and we are seeking a diligent and dynamic candidate to work closely with our team and stakeholders to amplify our impact for cancer patients. 

Job Description 

Key Responsibilities: 

• Support the charity’s role the secretariat for the All-Party Parliamentary Group on Radiotherapy (APPG-RT): plan and organise events and meetings and maintain regular communication with members. 

• Monitor and research parliamentary developments, consultations, and legislation of interest to RTUK, producing briefings aligned with the charity’s objectives. 

• Conduct stakeholder mapping to identify and engage key political figures, including policymakers, parliamentary body leaders, officials, and advisers. 

• Maintain and develop RTUK’s current policy positions, and create new ones as required. 

• Collaborate with partner organisations to support the strategic development and delivery of campaigns and public engagement initiatives. 

• Foster and maintain relationships with key parliamentarians, staff, and partner organisations critical to RTUK’s campaigns. 

• Develop and conduct in-depth research and robust data analysis to inform policy and advocacy efforts. 

• Identify opportunities to capture data and case studies from RTUK’s service delivery to inform stakeholders and policymakers. 

• Produce reports and briefings based on RTUK data, research, and case studies. 

• Lead or contribute to joint policy or research initiatives with partner organisations. 

• Represent RTUK at policy and networking events. 

• Establish means of monitoring and evaluating activities, and produce regular, high-quality reports as required. 

• Collaborate with the RTUK team to enhance the charity’s social media and communication profile. 

• Build strong working relationships with RTUK’s team and volunteers. 

• Act as a positive ambassador for RTUK. 

Person Specification 

Professional Experience: 

Essential: 

• At least two years of experience in a similar role. 

• Strong interpersonal and networking skills, with the ability to build collaborative relationships with diverse stakeholders. 

• Experience developing research and reports to support policy and campaigns. 

• Proven ability to write engaging reports, briefings, and campaign materials. 

• Skilled in collecting and utilising data and case studies for research and advocacy. 

• Demonstrated success in policy and campaigning delivery. 

• Familiarity with the UK’s political institutions. 

• Excellent organisational skills and the ability to manage complex schedules. 

• Proven experience working and communicating remotely. 

• Exceptional written and verbal communication skills. 

Desirable: 

• Knowledge of the UK health system. 

• Experience delivering patient-centred policy and campaigns for a health charity. 

Personal Attributes: 

• High personal integrity. 

• Ability to manage multiple priorities with minimal supervision. 

• Collaborative and team-oriented with leadership skills. 

• Dynamic, solution-focused, and self-motivated. 

• Excellent relationship-building and people management skills. 

• Flexible and responsive to evolving circumstances. 

• Strong commitment to RTUK’s mission and beneficiaries. 

What We Offer: 

• 25 days of holiday per annum (exclusive of bank holidays). 

• Workplace pension scheme with 5% employer contribution. 

• A positive and supportive work environment. 

• Learning and development opportunities. 

• Flexible working approach. 

If you are an energetic and experienced professional with a passion for impactful health advocacy, we would love to hear from you. Join RTUK and be part of our mission to ensure every cancer patient in the UK has access to the best radiotherapy treatment. 

Closing Date: Friday 10th January 

Interview date: Friday 24th January 

Radiotherapy UK is an equal-opportunity employer. We welcome applications from all sections of the community. 

Overview

Mind in Tower Hamlets, Newham and Redbridge are looking to recruit two (part or full time) ideally qualified Independent Mental Health Advocate to join our advocacy team based in Tower Hamlets, with a passion for delivering high quality advocacy, in line with our organisational values which are: Together, Unstoppable, Independent, Openness and Responsive.

About you

Ideally you will have some experience of working in advocacy, or  supporting adults who have  a range of support needs, including mental ill health, physical health issues, or barriers to accessing support. You should have worked or volunteered in health, social care, welfare, support services or advice and guidance. 

We are particularly interested in those with demonstrable experience of providing advocacy either in an in-patient or community setting.

You will be passionate about working within the field of mental health, and promoting self-advocacy, supporting service users’ understanding of the choices open to them, enabling them to express their views and opinions and their active involvement in the decision-making process regarding their mental health. You will work collaboratively with the individuals you support, ensuring that they have their voices heard

You will have the skills and ability to prepare and deliver written and verbal reports of the highest standard to both external and internal agencies. With excellent organisational skills you will be able to demonstrate that you can prioritise and manage your own workload, keeping excellent records and writing clear and concise case notes. You must have excellent IT skills including Microsoft Office, as the post is administratively self-servicing.

You will need to be an effective communicator with other professionals, colleagues and service users including those who may be experiencing distress. You will be able to work as part of a team, on your own initiative as well as under pressure.

You will have plenty of opportunities to enhance your professional abilities and you will make a real difference every day.

Advocates are expected to be willing to gain, or to already hold, the Level 2 Award in Independent Advocacy with disciplines suitable for the role they work in.

 

Adopting our organisational culture

 

We have a strong reputation for delivering high quality services and achieving positive outcomes.

Our practices are underpinned by our Kindness Charter, Professional Code of Ethics, Code of Conduct and organisational values. We expect everyone to embrace our culture, ethos and our anti-racist, anti-discriminatory and inclusive practices throughout their work.

The benefits of working for the organisation include 28 days annual leave + Public Holidays, development  opportunities, Company Pension Scheme and an Employee Assistance Programme.

This post is subject to an enhanced Disclosure Barring Service check and Right to Work Checks.

As an anti-racist, anti-discriminatory and inclusive organisation, we strongly welcome applications from all sectors of the community.

Please refer to the job description and person specification for more information about this role.

Closing date for applications: Midnight on  12 January 2025

It is essential that you read the person specification so you can tell us about yourself and how your skills, abilities and experiences match the criteria outlined in the person specification, this is how candidates will be shortlisted.

Interviews will take place on Friday 17 January 2025

Citizens Advice Southwark has a track-record of delivering high-quality services from its two main offices in the borough and outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice across all areas of social welfare law, and through using the experience of our clients to bring about positive change through research and campaigns.

Research undertaken by CAS shows that many private renters face significant challenges in respect of housing costs, security of tenure, repairs and rights awareness.

As a result, Southwark Council is funding CAS to run a dedicated private renters’ support organisation to help support and promote the interests of private renters in the borough, and to undertake a range of activities to support and empower private tenants, particularly the most disadvantaged.

To deliver the project we are looking for an experienced Project Coordinator to provide overall coordination of the project and to lead on developing a proposal and business case for a permanent independent Renters’ Support Organisation in Southwark.

You must have:

• Experience of coordinating and delivering a partnership project including monitoring progress against objectives
• Experience of establishing and developing successful partnerships with other agencies and joint working
• An understanding of the challenges facing private renters and the private rented sector, and the rights available to them
• Effective written and verbal communication skills, including the ability to write effective reports and present information at meetings
• Ability to work closely with and develop relationships with a wide range of stakeholders across organisations and sectors
• Ability to commit to and work within the aims and principles of Citizens Advice Southwark

In return, we can offer you a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% of gross salary, an Employee Assistance Programme and training and development opportunities to continue your professional development.

Closing Date: 9.00 am Thursday 9th January 2025 -

Interviews: Monday 13th January 2025

Hours: Full time (37.5 hours per week)

Contract: Fixed term until end-March 2025 with possible extension thereafter

Location: Primarily based in our Kennington office and outreach location around Lambeth

Salary (pro rata for part time):

From £29,500 per annum starting specialist salary, to £36,000, dependent on experience

Annual Leave: 25 days (pro rata for part time), Charity Day, plus public holidays

Pension: The charity operates a pension scheme

The charity offers an employee assistance programme

 

Deadline: 6pm, Monday 6th January 2025

Citizens Advice Merton and Lambeth (CAML) is the leading advice charity supporting individuals and families across the London boroughs of Lambeth and Merton.  We provide a range of information, support and advice services.  We also work to raise awareness and understanding of the challenging issues affecting our clients and communities.

 

We are looking for an experienced adviser who has experience of delivering immigration advice for a minimum of two years and has OISC accreditation of level 3 (or equivalent).

Main duties and responsibilities

• Provide advice and casework (face-to-face, phone and email) on immigration (up to including OISC level 3) to clients

• Provide ongoing support as required (up to OISC level 3)

• Offer support and guidance to our level 1 OISC immigration adviser

• Identify if client requires help with other advice-related issues and refer to Advice Supervisors as appropriate 

• Deliver service awareness and immigration training sessions to charity team

• Work to own initiative, whilst proactively receiving support from service and other CAML colleagues as necessary

• Identify and escalate serious problems and emergencies appropriately

• Use excellent interpersonal skills to explore, listen and understand complex problems as they affect each individual and tailor approach to advice accordingly

• Follow-up on actions relating to cases as appropriate

• Produce monitoring reports as required

Monitoring Quality and Case Recording

• Ensure that all client interactions are fully and accurately recorded on the appropriate case-recording software

• Ensure paper files are securely and appropriately stored

• Review your work, and monitor own quality standards, as per the Citizens Advice quality framework

• Work with Head of Advice Services, Advice Supervisors and wider team to develop and improve services, and your own standards

 

Other Duties and Responsibilities

• With wider charity team and other organisations, ensure clients are supported with related advice issues

• Ensure all work is fully compliant with our policies and procedures and Citizens Advice Quality Standard

• Assist and contribute to charity’s communications, research and campaigns work

• Maintain positive working relations with our stakeholders

• Professionally represent Citizens Advice Merton and Lambeth within your work

• Other duties as requested by Head of Advice Services and Chief Executive

Professional Development

• All our team receive comprehensive induction to the charity and our work. We support Advisers in their professional development to ensure we’re up to date with recent legislation, case law, policies and procedures relating to benefits and debt and undertake appropriate training as agreed with your line manager.

Person Specification

• Accredited to OISC level 3 at time of application (essential)

• At least two years’ experience of immigration advice (essential)

• Basic knowledge of welfare benefits for EU nationals or willingness to learn (essential)

• Experience of Casebook or another client management system (essential)

• Ability to prioritise work, meet deadlines and manage caseload (essential)

• IT competency and experience (essential)

• Ability and willingness to work as a team (essential)

• Understanding of and commitment to the aims and principles of Citizens Advice service and our equality and diversity policies (essential)

This job description and personal specification does not form part of any contract.

If you’re interested in the role and joining us, we would be delighted to hear from you. Please follow the link to our website to find out how to apply.

The deadline for applications is 6pm, Monday 6th January 2025 

If you do not hear from us, we are afraid your application was unsuccessful.

We reserve the right to close applications early if we receive sufficient applications for the role.

We are registered with the Information Commissioner's Office and will process your personal data in accordance with the General Data Protection Regulation and Data Protection Act 2018. Please refer to our online Privacy Policy for more information on how your personal data will be processed and stored.

Salary: £25,250 - £30,044 per annum depending on experience

Positions available: up to 4 posts

Hours: 35 per week

Part-time / Job Share applicants will be considered

Contract: Both Permanent and Fixed Term (until 31st March 2026) positions are being recruited to. Fixed term positions also have potential to become permanent positions during employment

Location: Worcestershire

Ref: 1287

Cranstoun is an independent charity and leading provider of specialist treatment, harm reduction and recovery services to those affected by drug and alcohol use. Ambition, collaboration, compassion, creativity and respect are our values and we are passionate about adopting a person-centred approach to ensure people feel safe and empowered to live healthier and safer lives. This is an exciting opportunity to become a part of our high performing psychosocial drug and alcohol services.

Our skilled and compassionate people work closely with services users to give them the tools to create positive and lasting change. We combine proven expertise in treatment and recovery with innovative approaches and actively involve those we help in improving the design of the services we provide.

Across Worcestershire, Cranstoun co-ordinate the treatment and support of people who use our services, helping them to deal with their substance use so that they can change their lives, be happy and reach their goals.

Cranstoun’s Key Workers are based in operational teams covering Operational managers and Senior Practitioners.

You will be responsible for delivering a good quality and safe service to the people you support including assessment and engagement support, case load management, needle syringe programme delivery, harm reduction and interventions, you will have good knowledge of harm reduction and if you are someone who enjoys problem solving to help people to change their lives for the better, this role’s right for you.

The most important thing you’ll bring to this role is your desire and ability to make a positive difference to people’s lives.

Our staff teams are motivated and committed to delivering a quality service to residents of Worcestershire and we are looking for likeminded individuals to join us. You will have good Microsoft Office skills and be able to manage your own diary efficiently and proactively. You will have integrity, enthusiasm, and a passion to make a difference.

We have specific teams delivering the service across the county, including working alongside community partners and within primary care settings. We have roles across Worcestershire, so you may be required to carry a caseload in any of the following teams: Kidderminster and Bromsgrove; Redditch and Wychavon or Worcester and Malvern.

All posts are subject to an enhanced DBS check.

For further information, please visit the website via the apply button.

Unfortunately, we are unable to accept CVs.

Closing date: Sunday 29 December 2024.

Interviews to take place week commencing 13 January 2025.

We are committed to equality and diversity and welcome applications from all sections of the community.

Following a reorganisation of our People Team we are introducing 2 x HRBP’s into our structure. This is fantastic opportunity for a seasoned HRBP to influence and craft their role. We want our HRBP’s to provide the “missing link” between our central function and the wider business. This role will span People Strategy, Organisational Change, Employee Relations, Resourcing, Workforce Planning and Performance Management.

These posts are fixed term for 2 years.

Key deliverables include:

Working with the business to ensure an effective and value add People focused service
Liaising with the HR (ER) Advisory team to manage and resolve ER related matters
Drafting business cases form change, and supporting the wider business in the delivery of those changes
Being a critical friend in the field to managers and senior leaders

You should have / be:

An experienced HR professional with strong stakeholder management skills
Qualified at CIPD Level 5 (preferably Level 7)
A good understanding of employment law
Experience of working in a change environment and supporting the business in change initiatives

Hours: Part time (30 hours per week)

Contract: Fixed term until end-March 2025 with possible extension thereafter

Location: Primarily based in our Kennington office and outreach location around Lambeth

Salary (pro rata for part time):

From £28,000 per annum, dependent on experience, for accredited Advisers

Annual Leave: 25 days (pro rata for part time), Charity Day, plus public holidays

Pension: The charity operates a pension scheme

The charity offers an employee assistance programme

 

Deadline: 6pm, Monday 6th January 2025

Citizens Advice Merton and Lambeth (CAML) is the leading advice charity supporting individuals and families across the London boroughs of Lambeth and Merton.  We provide a range of information, support and advice services.  We also work to raise awareness and understanding of the challenging issues affecting our clients and communities.

 

We are looking for an experienced adviser who has experience of delivering advice for a minimum of one year and is keen to start offering immigration advice to clients.

Main duties and responsibilities

• Provide advice (face-to-face, phone and email) on immigration (level 1) to clients

• Provide ongoing support as required (up to OISC level 1)

• Work closely with our level 3 OISC immigration adviser for further guidance

• Identify if client requires help with other advice-related issues and refer to Advice Supervisors as appropriate 

• Assist with delivering service awareness and immigration training sessions to charity team

• Work to own initiative, whilst proactively receiving support from service and other CAML colleagues as necessary

• Identify and escalate serious problems and emergencies appropriately

• Use excellent interpersonal skills to explore, listen and understand complex problems as they affect each individual and tailor approach to advice accordingly

• Follow-up on actions relating to cases as appropriate

• Produce monitoring reports as required

• Refer to an Immigration Adviser at a higher level, if required

Monitoring Quality and Case Recording

• Ensure that all client interactions are fully and accurately recorded on the appropriate case-recording software

• Ensure paper files are securely and appropriately stored

• Review your work, and monitor own quality standards, as per the Citizens Advice quality framework

• Work with Head of Advice Services, Advice Supervisors and wider team to develop and improve services, and your own standards.

 

Other Duties and Responsibilities

• With wider charity team and other organisations, ensure clients are supported with related advice issues

• Ensure all work is fully compliant with our policies and procedures and Citizens Advice Quality Standard

• Assist and contribute to charity’s communications, research and campaigns work

• Maintain positive working relations with our stakeholders

• Professionally represent Citizens Advice Merton and Lambeth within your work

• Other duties as requested by Head of Advice Services and Chief Executive

Professional Development

• All our team receive comprehensive induction to the charity and our work. We support Advisers in their professional development to ensure we’re up to date with recent legislation, case law, policies and procedures relating to benefits and debt and undertake appropriate training as agreed with your line manager.

Person Specification

• Generalist adviser certificate (essential)

• At least one year’s experience of providing advice (essential)

• Have completed OISC immigration training to level 1 (desirable)

• Experience of Casebook or another client management system (essential)

• Ability to prioritise work, meet deadlines and manage caseload (essential)

• IT competency and experience (essential)

• Ability and willingness to work as a team (essential)

• Understanding of and commitment to the aims and principles of Citizens Advice service and our equality and diversity policies (essential).

This job description and personal specification does not form part of any contract.

If you’re interested in the role and joining us, we would be delighted to hear from you. Please follow the link on our website to find out how to apply. 

The deadline for applications is 6pm, Monday 6th January 2025 

If you do not hear from us, we are afraid your application was unsuccessful.

We reserve the right to close applications early if we receive sufficient applications for the role.

We are registered with the Information Commissioner's Office and will process your personal data in accordance with the General Data Protection Regulation and Data Protection Act 2018. Please refer to our online Privacy Policy for more information on how your personal data will be processed and stored.

This post is open to women only  under the Equality Act 2010 pursuant to Schedule 9, Part 1.  We value diversity and are committed to ensuring that our organisation is an inclusive place to work. We encourage applications from women from all backgrounds and communities and actively welcome applicants from Black, Asian, or other ethnic minority backgrounds and women with a disability.Job Title: Head of Enabling Services

Location:  Pathway Project Lichfield Office Based

Salary: £ 30,000- 33,000  

Hours of Work: 37.5 Hours per week 9am x 5pm

Responsible to:  Chief Executive Officer (CEO)

Responsible for: Fundraising and outreach, data, volunteers and general office team

Direct Reports:  4

This role is open to women only

About Pathway Project

We are a domestic and sexual abuse service based in Lichfield & Tamworth, Staffordshire.

We offer a range of support services and run two refuges in confidential locations.

We have been operating for over 30 years helping adults and children overcome domestic abuse, and to build a future where they live in safety and are free from fear.

Since our founder, Kathy Coe MBE, created Pathway Project, we have helped over 25,000 people, with 5,814 hours of support provided in the last year.

We offer a wide range of services, including adult and children outreach and community support, mental health, wellbeing and financial advice.

We support the relatives of those who have experienced domestic and sexual violence and offer specialist counselling, advocacy and care to all who need us.

Pathway Project believes in working as a cohesive team and are service user led.

Our helpline is access to all and is open 24 hours a day, 365 days a year.

Why work for us?

Pathway Project is an inspiring  place to be, we are a charity with big ambitions and huge energy.

We are currently evolving a bold new strategy and a passion  for excellence in service delivery.

Supported by a driven and energetic board of trustees the new Chief Executive is leading Pathway Project through their ambitious plans.

It’s a really fantastic time to join our amazing charity as we move into the next phase of our exciting journey.

We are a flexible and supportive employer, committed to the personal and professional development and wellbeing of our employees. We welcome applications from women with lived experience of domestic abuse and from minority  or under-represented groups.

We offer the following benefits:

• 25 days paid leave plus statutory holidays (pro rata)
• A competitive pension scheme
• Employee Assistance Programme delivered by Health Assured which offers incredible support to staff and their families

We value our colleagues and are constantly reviewing our policies and practice, looking for ways in which we can better demonstrate this. We also recognise the potential impact of working in this field and provide clinical supervision to all of our employees, whatever their role.

JOB SUMMARY

Taking overall responsibility for the office-based functions that enable Pathway Project to undertake client facing work, she will provide direct line management for the Pathway Project Data analyst, Fundraising, Office administration and Awareness teams.  She will be responsible for the delivery of high-quality support to the volunteers who choose to support our Charity whilst ensuring staff and volunteers are well trained to deliver their roles to the best of their ability.

She will collaborate with colleagues to drive the fundraising potential through networking and links within the local community whilst capitalising on all donations of goods, time and funds.

She will support the CEO in her leadership and development of the organisation. She will be expected to demonstrate the Charity’s values by working positively as part of a team, delivering vital high-quality support services and creating a working culture where all are valued and encouraged. 

This post is open to women only  under the Equality Act 2010 pursuant to Schedule 9, Part 1.  We value diversity and are committed to ensuring that our organisation is an inclusive place to work. We encourage applications from women from all backgrounds and communities and actively welcome applicants from Black, Asian, or other ethnic minority backgrounds and women with a disability.

DUTIES OF POST

1. STRATEGY, PLANNING AND CONTROL

a. To contribute to the setting of long-term Objectives, along with the CEO & Board.

b. To contribute to and implement the volunteer strategy to ensure the Charity is offering quality volunteering experiences.

c. To contribute to and implement the outreach and fundraising strategic plan to ensure the Charity is optimising fundraising.

d. To support the Charity to operate to best practice standards, adhering to regulatory and financial controls. Highlighting to the CEO risk which could cause harm to the ongoing operation of the Charity.

e. Ensure Pathway Project reports to funders are accurate, timely and all reporting is aligned to funder requests.

f. To contribute to and implement the training strategy to ensure the Charity is offering quality staff and volunteer training and development.

2. FINANCIAL MANAGEMENT 

a. To manage a budget for volunteers and fundraising ensuring return on investment can be quantified and resources are capitalised on.

b. To provide financial oversight on proposed fundraising activities or projects, including consideration on cost, ROI and income source where applicable.

c. To efficiently manage and procure goods that will create and generate income and report on the ROI for these goods.

d. To manage the recording of all donations of goods, services or products and ensure accurate reporting of donation usage.

e. To support the CEO in the sourcing of funding opportunities and complete any required applications and data returns as per funding guidelines.

 

3. GOVERNANCE & REPORTING 

a. To work with the CEO to produce reporting to the Trustee board that shows an accurate reflection of the charity’s performance.

b. To support in the development of a suite of monthly reporting for the Charity to funders.

c. To ensure funder and grant maker reporting is submitted efficiently and accurately in a timely manner as per the funder’s requirements.

d. To maintain up to date policies and procedures in respect to your areas of business.

e. To provide support and guidance to the CEO in all aspects of enabling services.

f. To ensure accurate record keeping and data security.

4. LEADERSHIP 

a. To provide role model leadership to the Pathway Project, embodying the charity’s values and behaviours.

b. To provide continuous development to, and performance management of the team, ensuring the highest standards are delivered.

c. To work with the team, CEO and Board to provide a safe, and motivating work environment.

d. To provide line management to all staff within enabling services including the data team, fundraising and administrative teams. 

e. To ensure monthly supervisions are completed for all staff and volunteers

f. To provide direct specialist advice and support to line managers who supervise volunteers or student placements.

5. COMMUNITY ENGAGEMENT

a. To support Pathway Project in the maintenance and development of community links and fundraising opportunities.

b. To lead the community engagement and fundraising team to deliver the funding strategy and to create a pipeline that supports the charity to generate income through community-based fundraising, grants, donations and activities.

c. To deliver income generation through the development of a Community Fundraising Group supported by volunteers.

d. To support Pathway Project CEO, managers and Community Engagement Team with driving Pathway Projects social media agenda in order to build community support.

e. To lead the community engagement team to create strong links within the community

f. To attend meetings in the community as and when appropriate. including out of normal office hours if necessary

6. GENERAL MANAGEMENT AND ADMINISTRATION

a. To arrange enabling services team or wider staff meetings.

b. To ensure volunteers are recruited and inducted into their new roles effectively with formal role profiles.

c. To ensure there is a formal CPD route for volunteers and we offer the right training at the right time.

d. To ensure there is a formal training plan for staff who supervise volunteers so that every volunteer gets a fantastic experience at Pathway Project.

e. To ensure a record of staff training is maintained and training opportunities are explored regularly.

f. To ensure the volunteer policy and all procedures remain up to date and fit for purpose.

g. To participate in the on-call management rota for accommodation support when covering for staff absence or sickness.

h. To help support the continued use and development of OnTrack case management and database system throughout Pathway Project to ensure the system generates the data that we need to evidence performance.

i. To ensure the safe operation of general office services at the Hope Centre.

j. To deputise for the CEO where required, alongside other management.

7. OTHER DUTIES

a. To participate and contribute as a senior member of staff towards the development of the Pathway Project.

b. To attend and participate in all relevant meetings, including feeding back to management and trustee meetings and the AGM.

c. To represent Pathway Project and the work it does with external agencies, including written reports and presentations.

d. Carrying out any other task that may be required from time to time in the interests of the effective administration and development of the project, including participating in training and delivering presentations.

e. Ensure that all responsibilities are undertaken in an effective, ethical, and appropriate manner, meeting the standards of Pathway Project. 

f. Maintain effective networks with all principal supporters and stakeholders.  To actively seek opportunities to expand and promote the role of Pathway within the local community. 

g. Undertake any other duties that may reasonably be required from time to time. 

Person Specification

Essential

Demonstrable experience of working in the domestic abuse charity sector and expert knowledge of the domestic abuse sector.

Experience in managing teams at a high level with strong team building and leadership skills.

An understanding of compliance, quality assurance  and continual service improvement.

Excellent written skills, with experience of writing reports, guidance or briefings specifically for Trustees or Director boards.

Excellent administrative, organisational and time management skills, with demonstrable experience working in a fast-paced environment with competing deadlines.

Experience of working in an environment with confidential data

The ability to write  impactful, clear and concise  applications for bids, grants, trusts and foundations.

The ability to lead teams to demonstrate excellent customer service  delivery for all stakeholders, clients and partners.

Understanding and experience of partnership working in a multi-agency, multi-disciplinary setting

Ability to use your initiative and judgment in dealing with colleagues, partner agencies or trustees without direct supervision

Experience of working with and developing teams of volunteers

An understanding that in small charities we often “roll up our sleeves” and support other areas to reach a team objective.

An understanding of and a commitment to equal opportunities in employment and in-service delivery.

 Desirable

Experience of or a good understanding of funders, reporting structures and the expectations placed on charities by funders.

Strong and confident networker who builds effective relationships.

Experience of working to and with budgets and managing budgets to ensure best value for money.

The ability to write  impactful, clear and concise  applications for bids, grants, trusts and foundations.

A desire to be part of a process to develop better responses to domestic abuse and evidence of a commitment to this area.

This job description may be subject to review and amendment.  The post holder will be expected to be flexible in her development of the job, and will participate fully, where possible, in all discussions about the nature of her work and the tasks involved.

The post holder must have a commitment to the aims of Pathway Project and uphold all agreed policies and procedures.

This post is open to women only  under the Equality Act 2010 pursuant to Schedule 9, Part 1.  We value diversity and are committed to ensuring that our organisation is an inclusive place to work. We encourage applications from women from all backgrounds and communities and actively welcome applicants from Black, Asian, or other ethnic minority backgrounds and women with a disability.

Applications must be completed and submitted by

5pm on Monday 27th January 2025

Interview date will be Friday 21st February 2025  by invite only

Please complete the online application form found here and email a copy of your CV and a supporting statement covering letter

Do you want to make a difference to the lives of people fleeing domestic abuse? Are you an experienced dog handler?
We are looking for a passionate Freedom Caseworker to deliver Freedom, a pet fostering service for individuals fleeing domestic abuse, in the South East of England.

About this role:
As Freedom Caseworker, you’ll:

• support pets and their owners through the referral and placement process, assessing the dogs and matching them with fosterers where appropriate.
• ensure that, while on placement, the welfare and behaviour of fostered dogs is monitored, and that volunteer foster carers feel supported,
• maintain regular contact with clients, providing updates on their dogs foster placement, receiving updates on their housing status from their support agency, and ultimately, arrange for owners and dogs to be reunited.

About you:
To be successful in this role, you’ll need significant experience of assessing and handling a variety of dogs in a rescue or rehoming centre environment, while also having a good understanding of domestic abuse and the problems faced by individuals fleeing domestic abuse with pets. You’ll also need to be a personable, confident communicator, who is comfortable handling sensitive and challenging situations appropriately and professionally. You’ll also need some experience of home visiting and working in a public facing role. Finally, we’re looking for a candidate with some experience of driving as part of a previous role, as driving will be a big part of the Freedom Caseworker position.

About Dogs Trust:
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.

About the team:
The Outreach team runs several projects supporting pet owners who are homeless or in housing crisis in the UK, including Freedom, a pet fostering service for people fleeing domestic abuse. Most referrals come from women fleeing domestic abuse via women-only services. The service places dogs into volunteer foster homes on a temporary basis until their owners are able to be reunited with them. The Freedom Project runs in Greater London and the Home Counties, Yorkshire, the North East, the North West, East Anglia, Scotland, Wales, and Hampshire.

This role is homebased but will involve significant travel across South East England (Greater London, Kent, Surrey, Sussex, Bedfordshire, Buckinghamshire, Berkshire, Hertfordshire, Essex and Hampshire) and to other Freedom areas when required. Due to the nature of this role, this post is for women only and is exempt under Schedule 9 of the Equality Act 2010. A basic Disclosure & Barring Service Check (DBS) will be required for this role.

To apply for this position please click the APPLY NOW button. Our application process requires you complete an application form and a covering letter explaining your interest and suitability for the role. Please note that we may close this vacancy early if we receive enough suitable interest, so to avoid disappointment early application is encouraged.

Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity and we're committed to fostering an inclusive culture.  We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.