Case Manager Jobs in England, United Kingdom

Job Title: AI Engineer

Department: Core - IT

Reports to: Head of IT

Grade and Salary: £47,500 - £50,000 p/a

Contract: 18-months

Location: Hybrid / London, EC4A and homeworking

The opportunity:

As a Full Stack Engineer transitioning to AI, you will play a pivotal role in designing, building, and scaling AI-driven applications. Working alongside members of Better Society Capital’s teams, you’ll bridge the gap between complex AI systems and practical, user-facing solutions.

We’re not looking for somebody who is already an expert on all aspects of AI but we are looking for somebody that has a good breadth of IT expertise, the ability to translate complex technical language into something that non-experts can easily understand alongside a willingness to quickly learn and master new technologies and tools that will help Better Society Capital pragmatically implement suitable AI solutions to help our staff in delivering on our mission and goals. You’ll need to be a self-starter who is willing to investigate technologies and systems without requiring a great deal of technical oversight and steer as well as being capable of writing suitably targeted reports and deliver engaging content and initial training in new tools and techniques as we adopt them for all levels of staff with varying levels of traditional IT expertise.

What you will do:

Investigate AI tools and technologies

• Assess new AI tools for suitability.

• Continually learn about new AI technologies that are likely to be of use to Better Society Capital.

• Extend use of existing AI and conventional development tools already used at BSC (e.g. Copilot, ChatGPT, Anthropic Claude, Python, Power BI) as appropriate.

• Determine where decisions need to be taken regarding standardisation of tools and software.

Liaise with teams to determine and action suitable use cases

• Work closely with teams in quickly identifying what areas of their work are likely to be suitable for full or partial replacement with AI systems and which areas are less likely to be appropriate.

• Where AI can quickly be put to work in helping teams and the use case is sufficiently well understood, has value and can be quickly implemented, work with the team in doing so.

• Where good use cases are identified by you and the relevant teams, but these are large-scale or have legal, regulatory etc. implications; document at a high level how these could be implemented in future.

• Work with members of the team that are examining and improving existing data quality as well as in their efforts to ensure that collected future data is of high quality.

Work with BSC’s AI Taskforce in promoting AI use

• Champion throughout the organisation how all levels of staff can use AI to enhance their productivity.

• Develop suitable training materials and documentation (technical and user level) for adopted BSC AI systems.

• Present informal “How To” advice sessions on AI usage to staff.

• Contribute easily understood and directly useful AI usage techniques to suitable internal forums.

Assess and improve staff AI take up

• Survey staff for their views on what AI tools and techniques they are finding to be useful and where not.

• Use reporting tools to determine whether and where AI is being used at BSC in order to inform decisions as to the suitability of implemented AI systems/tools.

• Use reporting results to provide more training opportunities where appropriate, improve the usage experience, coverage and capabilities of useful AI related tools. Where tools are not proving to be useful for staff ether improve the implementation and training on the tools, replace them with alternative AI systems that are more suitable or if AI is not suitable in the relevant area, decommission the tool and replace it with conventional technologies as appropriate.

What you will bring:

Skills, Abilities and Attributes

• Ability to learn new AI and general IT tools and technologies without requiring supervision.

• Be able to explain complex tools and terminology to non-technical staff in a form that they will readily understand.

• Be able to identify suitable opportunities for standardising on the most useful tools and technologies.

• Be a self-starter with considerable interest and full-stack level background in technologies.

• Be enthusiastic regarding the potential of AI tools and technologies in helping Better Society Capital to deliver on its mission and goals.

Embody Better Society Capital core values:

Ø  Purposeful –We are passionate and energetic in our work to bring about our long-term vision of a thriving social investment market that enables positive social impact.

Ø  Pioneering Spirit - We give our team the autonomy and flexibility to be entrepreneurial and creative. We have the courage to push boundaries and a restless drive for change

Ø  Openness - We listen, learn, experiment and collaborate.  And we are adaptive and flexible in responding to what we learn.

Ø  Rigorous - We take a rigorous approach in all we do.  We expect the highest standards and continually strive for excellence

Ø  Respectful - We are genuine in both our approach and aspiration.  We value each member of our team and our partners for what they bring.

Experience (essential)

• Breadth of knowledge of IT tools and techniques, e.g. in areas such as database systems (e.g. SQL in general, SQL Server in particular), cloud platforms such as Microsoft 365 (e.g. in SharePoint) and programming skills (e.g. Python, PowerShell, VBA). Ultimately the specific systems listed are less important than understanding the relevance of IT systems and how to apply them to real-world issues.

• Demonstrable exposure to AI systems in general.

• Experience of working in close conjunction with non-IT staff, e.g. in IT support, software/systems development including direct collaboration with non-technical teams (preferable).

Don’t meet every requirement? Studies have shown that women and people from racialised communities are less likely to apply to jobs unless they meet every single qualification. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Other terms

Location: We are a UK-based business with an office in the Chancery Lane area of London, accessible to a number of public transport links. Our current approach allows colleagues to spend 40% - 60% of their working hours in the office, and the remainder from home. We hope that this working pattern encourages Better Society Capital employees to achieve a healthy balance between work and personal life, as we continue to adapt to the changing needs of our diverse workforce.

Right to work: Candidates must have existing right to work in the UK for this role.

Equality, Diversity and Inclusion: Better Society Capital is committed to being a diverse organisation that is truly representative of the communities we serve. We therefore welcome applications from candidates of all backgrounds, particularly those under-represented in the social impact investment sector (e.g. people from LGBTQIA+; racialised; disabled; under-served communities)

 We are an equal opportunities employer with an inclusive environment where all employees can contribute to their fullest potential. We want every colleague to be able to deliver their work with dignity, equality, comfort and independence. Our office is fully accessible with step-free access and an open-plan set up. We are open to accommodation requests regarding assistive technologies, accessibility tools, flexible working or any other reasonable adjustments that will make working or visiting here more accessible for you. If you have a disability or other access needs and require any support to assist you through the recruitment process, please get in touch with Nica Gordon (People and Talent Officer)

How to apply:

Please apply via Applied by 23:59pm on Sunday 12th January 2024.

Applied is a platform designed to minimise unconscious bias in recruitment. You will be asked some work-based questions which are reviewed anonymously by the hiring panel. Please note, while you will upload your CV, it will not be viewed by panel members at this stage, so we ask that you give full consideration to each answer.

Please note: we screen for answers generated by Chat GPT. To get a 5 star score, we ask that your Applied answers are authentic and reflect your own knowledge, skills and motivations.

As a Disability Confident employer, we guarantee an initial telephone interview for all candidates with disabilities who meet the minimum criteria for the job. We are defining a disability in accordance with the Equality Act 2010, as a person who has a physical or mental impairment, and the impairment has a substantial and long-term adverse effect on their ability to carry out normal day-to-day activities. You will be asked in your Applied application whether this applies to you. If we receive an exceptionally high volume of applicants, we may not be able to facilitate interviews for everyone.

Interviews

Round 1 interviews will be held approximately w/c 20th January 2025

Round 2 interviews will be held approximately w/c 27th January 2025

The Hepatitis C Trust is the UK patient-led charity for hepatitis C. The arrival of highly effective drugs allows us to cure almost everyone who has access to them. We now have an unprecedented opportunity to eliminate hepatitis C by 2030.  

We are looking for a passionate and skilled Peer Coordinator who has excellent communication and organisational skills to join the Team. Creativity and innovation welcome!

Do you have experience of working with marginalised people in the community in particular, supporting people from addiction into treatment and health care? Have you been affected by hepatitis C or have you supported anyone who has hepatitis C? 

You will work closely with the University College London Hospital Find & Treat team supporting all aspects of the service, including, testing, publicity, awareness and driving the outreach van. Driving licence essential.

Battersea is entering an exciting phase of innovation and transformation as we embark on the first year of our new five-year strategy. With increased investment in income generation starting in 2025, we are expanding our team to drive the growth necessary to achieve our organisational goals. Our fundraising team bridges the journey of the animals in our care with the wider public, demonstrating how their contributions enable us to support every dog and cat. We now have several new roles within this team to further our mission. 

We are seeking a Senior Direct Marketing Officer to join this team to manage Battersea’s One-off Cash and Raffle programme, with responsibility for the recruitment and retention of cash and raffle donors and for managing of Direct Marketing Officer(s) on the projects to deliver this area of our programme. 

In order to be successful in this role, you will have the ability to manage direct marketing campaigns with substantial understanding of DM acquisition and retention across a range of media channels; experience of working with internal teams and external suppliers; the ability to analyse results of campaigns; and have experience of coaching and developing team members.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

- 28 days of annual leave (plus 8 days paid public holidays) per year
- Discounted gym memberships and cycle to work schemes
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions – up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
- Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:

We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. 

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Closing date: 5th January 2025
Interview date(s): w/c 13th January 2025 (1st round); w/c 20th January 2025 (2nd round)

To apply for the role, please click the button below. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Develop strategy, shape programmes, build partnerships, manage staff , support volunteers, raise funds: -all part of the director's role leading the organisation's efforts  to improve the lives and opportunities of refugees, asylum seekers and vulnerable migrants across Oxfordshire. 
Our director retires in May after five succesful years and we seek a dynamic and experienced leader to sustain, supportand refresh the organisation's work.
Based in Oxford and splitting time between office, home and places where we work, the new director will lead a team of about 30 staff and 200 volunteers delivering a wide range of programmes meeting the needs of new arrivals, longer term refugees, adults and children.
The new director will have strong all- round leadership experience, a supportive andcollegiate management style  and knowledge of refugee related issues.

We have an exciting opportunity for a Data Quality & Reporting Officer to join the growing National Contact Centre team in Cardiff.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is based at our National Contact Centre in Cardiff.

As a Data Quality & Reporting Officer you will be: -

• Responsible for compiling weekly, monthly, quarterly and annual reports for key stakeholders and external funders to ensure we meet our KPI's and SLA's.
• Provide support on developing data capture methods and case management systems for new projects and services.
• Undertake quality assurance of work, services and actively support the development of this process.
• Involvement in staff training and new starter inductions to demonstrate good practice of data capture.

You will need:

• Knowledge of reporting & data procedures.
• Ability to respond to sudden unexpected demands with excellent time management skills and ability to re-prioritise work dependent on importance or urgency.
• Ability to work on own initiative and organise own workload with limited supervision working to tight and varying timescales.
• An ability and enthusiasm to build and suggest development of systems to assist with data collation of new services from the project.
• Proficiency with Microsoft Office is vital, especially with Excel, Word and Access.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

Sightsavers implements projects in over 30 countries in Africa and South Asia working to eliminate avoidable blindness and promote the rights of people with disabilities.

Title: Events and Corporate Partnerships Communications Executive

Location: UK remote - with occasional travel to Haywards Heath, when required

Contract: 12-month fixed term contract

Salary: £23,161 to £27,000 per annum, depending on experience.

Responsibilities

• Manage specific in-person and online events from conception to delivery.
• Ensure all event logistics are handled professionally, on time, and within budget.
• Work closely with key internal stakeholders to meet event objectives.
• Oversee the design and production of event materials.
• Manage online events and ensure high technical standards.
• Ensure events meet all accessibility requirements.
• Act as the key point of contact for external suppliers and venues.
• Support the Senior Global Events Manager with tasks for larger, high-profile events.
• Help ensure partners have the assets and support needed for promotional campaigns.
• Assist with logistical and promotional arrangements for World Sight Day activities.
• Set up relevant lightboxes of images and case studies for new partners.
• Organise the corporate partnership team’s presence at events and exhibitions.
• Set up suppliers on the finance system and manage purchase orders and invoices.
• Research best practices in accessible events and update internal pages with news and photos.
• Oversee the events team mailboxes and manage the supplier list.

This is a highly varied and involved role and the above is not an exhaustive list of duties or required professional skills. Please see the Job Description for full details.

Jobholder Requirements

Essential:

• Proven experience in event/project management, including both in-person and online events.
• Strong organisational skills with excellent attention to detail and accuracy.
• Excellent written communication skills.
• Effective stakeholder management and negotiation skills.
• Ability to manage time and budgets efficiently.
• Willingness and ability to travel as required.
• Commitment to equality of opportunity for disabled people.

Desirable:

• Experience in an events management or events delivery role.
• Research skills to identify best practices and innovative solutions.
• Experience in managing high-profile events and working with corporate partners.

We anticipate that remote interviews will take place from the beginning of January 2025 onwards and the evaluation process will include a written task.

To apply for this exciting new opportunity, please complete an application via our recruitment portal. We are particularly interested in learning of your motivations for applying.

Due to project deadlines, we are keen to fill this role as quickly as possible so applications will be considered as soon as they are received.

As an equal opportunity employer, we actively encourage applications from all sections of the community. Sightsavers is a Disability Confident Leader and qualified people living with a disability are particularly encouraged to apply.

ABOUT US

We are National Energy Action (NEA) – and our vision is to end fuel poverty; our work to improve and promote energy efficiency brings social, environmental, housing and employment benefits. We believe everyone should be able to afford to keep their homes warm and safe, however, low incomes, high energy bills and poor energy efficiency currently deny this to millions of households across the UK. Never has this been more important than today.

NEA’s teams are friendly, knowledgeable and are dedicated to what we do. We are proud of our expertise and proud of the service we deliver to our clients.

We offer colleagues a friendly, rewarding workplace and the chance to build a worthwhile career with a not-for-profit organisation that is proud to make a genuine difference to people’s lives each and every day.

THE ROLE

We have a fantastic opportunity for someone to join us in the position of Benefits Entitlements and Claims Support Officer, to work on either a full or part time basis. Job Share applications are also welcome.

This role provides an exciting and rewarding opportunity to help the charity build its profile amongst regional stakeholders whilst delivering projects that seek to bring an end to fuel poverty and to the misery of cold homes that is experienced by over 6 million households in the UK.

NEA’s Benefits Entitlements and Claims Support Officers are empathetic, polite and have good listening skills but are also knowledgeable, assertive, and confident. The post holder will be responsible for giving comprehensive benefit entitlement advice and support to householders. The post holder will obtain relevant information about a client’s circumstances and offer accurate guidance about potential eligibility for additional benefit entitlements. This will include the completion of application forms as appropriate. Advice will be given over the phone, via online contact and in face-to-face settings where appropriate.

WHAT YOU WILL NEED TO SUCCEED

You will have a good understanding of Welfare Rights, including entitlements, systems, claim processes and current legislation and practices. Demonstrable experience of providing advice via telephone and face to face.

You will need good organisational skills, excellent communication skills as well as an understanding of the needs of low income, vulnerable or disadvantaged householders.

NEA has several office locations throughout England, Wales and Northern Ireland, and welcomes applicants from all regions. Home working and office-based locations are available depending on proximity to a NEA office. Preferences will be discussed with candidates at interview. Post holders must be resident within the UK and be able to provide their Right to Work in the UK. Hybrid working is subject to a risk assessment to ensure the working environment is appropriate under health and safety and GDPR requirements.

WE ARE OFFERING

· £28,163 – £33,205 (FTE) – Scale 5-6, Points 12-22 (plus £3,300 London Weighting if applicable). Appointments are usually made at the starting point of the scale.

· 11½% non-contributory pension.

· 25 days annual leave (FTE) plus 3 additional days in between Christmas New Year Period when our offices close; plus, all public holidays per annum for full time staff, pro-rata for part time staff.

· Flexible working arrangements including the opportunity for Hybrid working.

· Enhanced family friendly payments.

· Employee Assistance Programme.

· Employee benefits platform.

· 18-Month Fixed Term Post.

The closing date for all applications is 12:00 noon 13 January 2025. We anticipate interviewing the two weeks commencing 20 January 2025. Full details of the posts and an application form are available on our website.

HOW TO APPLY:

To apply click 'apply via website'.

Please note CVs will not be accepted as part of the application process. No recruitment agency or advertising enquiries, please.

Please be aware that National Energy Action is not a sponsoring organisation. Therefore, the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.

NEA aims to be an equal opportunities employer. We welcome applications from all people with the necessary skills and experience for the post. Charity Registration No. 290511. Company Registration No: 01853927

Crisis is the national charity for people experiencing homelessness. In 2024 we embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.   

This is an exciting time to join the Housing First team, an innovative and supportive team offering open-ended, flexible, and intensive support to people who face multiple disadvantages.  Housing First is an evidenced based model of support that alleviates homeless for people for whom other models of support may not be able to reach.   

Location: Based onsite in Crisis Skylight London, 50-52 Commercial St, E1 6LT, with outreach London-wide  

About the role  

As a Housing First Coach you will deliver high quality person-centred support, using psychologically and trauma informed approaches, in line with Housing First principles. You will take a bold approach to establishing open and trusting relationships with people who have had long histories of homelessness or in temporary/insecure accommodation, enabling them to access and sustain accommodation and empower them to exercise choice and control over their lives. The team is multi-disciplinary – Coaches, Peer Support Worker, Clinical Psychologist – which allows us to collaboratively formulate innovative approaches to support. The team operates across London, providing numerous opportunities to build impactful partnerships and contribute towards systems change.    

About you  

To be successful in this role you will be a self-starter, flexible and have experience of working collaboratively as part of a team and with internal and external partners.  You may have a background in housing/homelessness support, adult safeguarding, drug or alcohol recovery services or mental health and have significant experience of working within a multidisciplinary setting with the ability to create strong professional relationships and creative solutions.  You will have experience of working with people who have faced severe and multiple exclusion and who may have ‘complex needs’; with an understanding of the needs of people who have been homeless for long periods of time. You will be willing and able to provide practical assistance with moving into and maintaining a home – including direct help where necessary with tasks such as shopping, budgeting, cooking, and cleaning.  You will also have a knowledge of Housing First and Housing Led approaches and the ability to work within a psychologically informed approach.   

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.   

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.   

Working at Crisis  

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.   

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.    

As a member of the team, you will have access to a wide range of employee benefits including:   

• A competitive salary. Please note, our salaries are fixed to counter inequity, and we do not negotiate at offer stage.

• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.   

• Pension scheme with an employer contribution of 8.5%   

• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.    

• Enhanced maternity, paternity, shared parental, and adoption pay.  

• Flexible working around the core hours 10am-4pm   

• Wellbeing Leave to be used flexibly and more! (Full list of benefits available on website)   

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.   

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.   

How to apply  

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.   

Closing date: Sunday 5 January 2025 at 23:55    

Interview date and location: Thursday 16 January 2025 at Crisis Skylight London, 50-52 Commercial Street, E1 6LT     

Can I use Artificial Intelligence (AI) technology for my application?  

We strongly discourage applicants from using AI technology at any stage of the recruitment process. This is so we can run a fair, transparent process which gives all applicants an equitable chance of success. We want to hear about your own experience and perspectives in your application and if shortlisted, during the interview too.  

Accessibility  

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.  

   
Registered Charity Numbers: E&W1082947, SC040094  

Exciting opportunity to lead and shape specialist residential drug treatment services for women and families. Phoenix Futures are the leading state-funded provider of residential drug treatment services in the UK. As part of our continued development of capacity and specialism in the sector, we are consolidating our specialist provision of services for women and families, and this role will play a key role in the delivery and development of our practice, partnerships and strategy.

Options for hybrid working. Potential for home-based, or Oxford base (with travel to Sheffield required). 

About you

• • experience of CQC regulated services and managing residential services and registered managers
  • knowledge and experience of women's and family treatment services
  • operational experience in the drug and alcohol treatment sector
  • experience of managing budgets and achieving income targets

We are looking for an exceptional woman to provide senior leadership to two specialist residential rehabs. The National Specialist Family Service a long-standing innovative family residential service that provides for parents and children, and Ophelia House is a trauma responsive female-only treatment service.

You will be understanding and passionate about the gender-specific treatment needs of women, have knowledge of the practical, emotional, social and economic issues facing them, have experience of and a desire to work in trauma responsive settings.

You will also have experience of shaping innovative service and working with families as part of a whole-family approach.  You will share our passion for improving access to support/treatment for families (single parents (mums and/or dads) with their child/ren, couples with children, and pregnant women). 

We are seeking to develop relationships across the women and family support sector so that we can learn from others and bring best practice and emerging practice (nationally and internationally) into our service delivery. You will have the opportunity to influence Phoenix's strategy and share learning across the organisation and beyond, playing a key role in supporting the women and families national treatment agenda.

This role includes overseeing a women’s-only residential service specialising in providing safe therapeutic environments for those who have experienced multiple disadvantage and those who have experienced past trauma. Therefore there is an Operational Requirement for this role to be fulfilled by a female (determined compliant under ACAS guidelines for recruiting applicants with a protected characteristic to do a certain job).[1]

The Role

This role is a senior operational manager post and will report to the Deputy Director of Operations (TC Specialist). The role has responsibility for managing a portfolio of two specialist residential services:

• Ophelia House, Oxford (Trauma-responsive, female only Therapeutic Community)
• National Specialist Family Service, Sheffield

You will manage CQC Registered Managers and services, along with providing leadership to staff teams across your portfolio of services (portfolio may change over time). These two residential services each provide unique environments and specialism, rooted in the Therapeutic Community approach.

You will be required to attend both of the services depending on need and workplan (located in Oxford & Sheffield respectively), as well as occasional travel elsewhere across England and Scotland.

You will be a member of the Phoenix Senior Management Team (SMT) and influence and shape the future of the organisation. There is the option for hybrid working and flexible/condensed hours would be considered.

Your Rewards 

• Salary of £56,500 with potential performance related pay bonus of 8.5%
• Opportunity for hybrid working and flexible condensed hours considered
• 25 days’ annual leave plus Bank Holidays with option to buy/sell (increasing each year to a maximum of 30 days) 
• Benefits including season ticket loan, pension scheme and life assurance, occupational sick pay, eye-care vouchers 
• Continuous training and career development via PXL our dedicated learning management system  
• Access to a 24/7 Employee Assistance programme including telephone and online access 
• A rewarding role with the opportunity to help us support people on their journey to recovery and change their lives for the better. 

About Phoenix

Phoenix Futures has been providing rehabilitation services for over 50 years. In support of the current Drug Strategy in England (From Harm to Hope) and the investment in residential services in Scotland, Phoenix are committed to rebuilding capacity across both countries in the residential rehab sector. In 2022/23 we launched two new residential services (New Oakwood Lodge which is an Enhanced Therapeutic Community in Derby, and Harper House, a National Specialist Family Service in North Ayrshire). In 2023/24 we opened Ophelia House, and 24/25 sees continuing development in NE Scotland.

Please note, we will be assessing applications as they are submitted and may close this role should we find sufficient applicants with which to make our shortlist. As such, we would advise applying as soon as possible to avoid disappointment.

[1] Using protected characteristics in recruitment: Recruitment: hiring someone - Acas

The role 

SAFE! Support for Young People Affected by Crime is a dynamic Oxford based charity working across the Thames Valley.  We are looking for experienced practitioners based in South Bucks and the surrounding areas to provide support on a freelance basis to young people and parents/caregivers across all our services. Subcontracted sessional practitioners are contracted on a freelance basis to provide one-to-one support to young people and their parents.  There are also opportunities to co-facilitate group work.  Sessions may be delivered remotely or face to face, dependent upon the needs of clients.  Freelancers are home-based practitioners who travel to meet young people and /or parents face-to-face (within a 25-mile radius), provide remote support online, or a combination of both.

SAFE! Subcontracted Sessional Practitioners  
Locations: Buckinghamshire, we are particularly keen to recruit freelancers based in Wycombe and South Bucks areas.

Payment: Practitioners submit invoices monthly and are paid at a rate of £25 per hour for admin and delivery and £10 per hour for travel time.  They are liable for all tax and expenses. 

About you  

You’ll have extensive experience of working with young people in a supportive role with a proven track record of building appropriate relationships and providing outstanding support to children, young people, and parents.  You’ll be confident in designing individual intervention plans based on needs. An enthusiastic self-starter with excellent communication skills, you’ll possess a positive, solution-focussed attitude. With experience of multi-agency working and a commitment to high standards of professionalism, your values will align with SAFE!’s vision, mission, and values.  Your active commitment to both safeguarding and promoting equal opportunities and diversity will be evident in all you do.  You will have a good understanding of confidentiality and safe working practices and be proficient in the maintenance of records in accordance with the Data Protection (GDPR) Act.

We are seeking people with a professional qualification in social work, teaching, youth work, probation, or equivalent, and extensive experience of working with children and young people. 

Contracts will be subject to references and checks made by the Disclosure and Barring Service (DBS) satisfactory to SAFE!

The Trusts and Foundations Fundraising Officer will work alongside the Head of Income, Partnerships and Communications to help deliver Rising Sun’s fundraising targets during this exciting period of growth for the charity.

The main focus of the role is finding, attracting and stewarding new funders to help deliver Rising Sun’s life changing services. You will write compelling funding proposals that demonstrate the impact of our services and how we meet funders’ requirements. You will build strong relationships with grant officers from various foundations, providing regular updates and communicating challenges, solutions and successes as appropriate to develop our reputation as an effective, reliable and trustworthy organisation.  Alongside this you will be nurturing our existing portfolio of funders to help prioritise multi-year funding.

Working with you in the Fundraising Team will be the Head of Income, Partnerships and Communications, Trusts and Foundations Officer, Community Fundraising Officer and Monitoring, Evaluation and Learning Team. As part of the team you will help to develop fundraising materials such as case studies, impact reports and cases for support.

We are looking for a proactive and organised individual who loves building and nurturing relationships and has a passion for fundraising. In addition, you will have excellent writing skills and experience of generating income from trusts and foundations to grow our income from this stream. As part of our committed team of approximately 50 staff, you will be contributing to the invaluable work of the Rising Sun and making a lasting difference to the lives of those who have experienced domestic abuse.

DUTIES AND RESPONSIBILITIES

• Develop and manage part of Rising Sun’s portfolio of income and fundraising activities related to trusts and foundations.
• Keep the trusts and foundations stream of the funding pipeline healthy and up to date, carrying out research into new opportunities and meeting application deadlines. 
• Write compelling funding applications that answer funders’ questions and effectively communicate the mission, services and impact of Rising Sun.
• Develop appropriate fundraising tools, such as cases for support and impact reports.
• Support the Head of Income, Partnerships and Communications to write bids for commissioned services and government funding opportunities.
• Liaise internally across the organisation to become familiar with our services and stay up to date with current trends to feed into funding applications and develop project proposals.
• Build and manage relationships with key stakeholders, including survivors and grant officers.
• Be responsible for the management of successful trusts and foundations grant agreements and reporting requirements, working with the wider team to gather information and data as required.
• Work with survivors and team members to develop case studies, presentations and fundraising materials as required to support income generating activities.
• Represent Rising Sun at fundraising events and pitches as required.
• Comply with current Institute of Fundraising Code of Fundraising Practice guidelines and Data Protection legislation and ensure that fundraising is carried out on an ethical basis.
• Effectively prioritise, plan and organise own workload, working effectively with the Head of Income and Partnerships.
• Take responsibility for personal development by making the most of your induction, line management and training, and attending team meetings.
• Carry out any other duties that support the growth of the organisation as deemed appropriate.

PERSON SPECIFICATION

The successful candidate will demonstrate the following experience, knowledge, skills and attitudes. (D = Desirable)

Skills and Attitude

• Excellent communication skills, both written and verbal, including the ability to influence and negotiate
• Report writing skills
• Ability to build and maintain relationships with key stakeholders by phone, by email and in person
• Excellent team working skills
• Presentation / pitching skills (D)
• Excellent planning and organisation skills
• Ability to motivate yourself and work independently on your own initiative
• Solution focused and creative in approaching new challenges
• Competent using Microsoft office programmes, in particular MS Word, Excel and PowerPoint
• Passionate about the vision and mission of Rising Sun
• Committed to equal opportunities, safeguarding and maintaining confidentiality

Knowledge and Experience

• Success in raising income through trusts and foundations (D)
• Experience carrying out research into potential funders
• Experience establishing and developing partnerships
• Experience of managing a diverse workload, prioritising and meeting deadlines while working under pressure
• Experience of completing reports for funders (D)
• Knowledge of the grant applications process (D)
• Basic awareness of issues and opportunities within the sector, current trends, influences and funder priorities
• Awareness and understanding of the dynamics of domestic abuse and its impact on the lives of survivors and families (D)
• A relevant fundraising qualification e.g. Institute of Fundraising (D)

Other requirements

• Able to drive and have access to a reliable car (D) (post holder will be required to attend meetings and events across our areas of work from time to time)
• Able to attend occasional evening and weekend events with notice to further the aims of the organisation and fundraising team (time off in lieu will be given)
• Eligible to live and work in the UK

How to apply

Please download the Job Information Pack on our website for the full job description, person specification and application form, and return the application by the end of Monday 13th January 2025.

Responsible to : Chief Executive Officer (CEO)

Responsible for : Client facing teams including domestic and sexual abuse support workers, helpline, counselling, safe accommodation and children’s teams. (Direct Reports: 6)

This post is open to women only  under the Equality Act 2010 pursuant to Schedule 9, Part 1.  We value diversity and are committed to ensuring that our organisation is an inclusive place to work. We encourage applications from women from all backgrounds and communities and actively welcome applicants from Black, Asian, or other ethnic minority backgrounds and women with a disability.

About Pathway Project

We are a domestic and sexual abuse service based in Lichfield & Tamworth, Staffordshire. We offer a range of support services and run two refuges in confidential locations. We have been operating for over 30 years helping adults and children overcome domestic abuse, and to build a future where they live in safety and are free from fear. Since our founder, Kathy Coe MBE, created Pathway Project, we have helped over 25,000 people, with 5,814 hours of support provided in the last year. We offer a wide range of services, including adult and children outreach and community support, mental health, wellbeing and financial advice. We support the relatives of those who have experienced domestic and sexual violence and offer specialist counselling, advocacy and care to all who need us. We believe in working as a cohesive team and are service user led. Our helpline is access to all and is open 24 hours a day, 365 days a year.

Why work for us?

Pathway Project is an inspiring  place to be, we are a charity with big ambitions and huge energy. We are currently evolving a bold new strategy and a passion  for excellence in service delivery. Supported by a driven and energetic board of trustees the new Chief Executive is leading Pathway Project through their ambitious plans. It’s a really fantastic time to join our amazing charity as we move into the next phase of our exciting journey.We are a flexible and supportive employer, committed to the personal and professional development and wellbeing of our employees. We welcome applications from women with lived experience of domestic abuse and from minority  or under-represented groups.

We offer the following benefits:

• 25 days paid leave plus statutory holidays (pro rata)
• A competitive pension scheme
• Employee Assistance Programme delivered by Health Assured which offers incredible support to staff and their families

We value our colleagues and are constantly reviewing our policies and practice, looking for ways in which we can better demonstrate this. We also recognise the potential impact of working in this field and provide clinical supervision to all of our employees, whatever their role.

JOB SUMMARY

Taking overall responsibility for the delivery of a compliant and effective operation, she will provide direct line management for the Pathway Project domestic and sexual violence support, outreach and helpline teams. She will be responsible for the delivery of high quality support within the safe accommodation sites and excellent quality of service within Pathway Projects counselling provision. She will have a focus on excellence and understand the drive for continual improvement and increased performance. She will collaborate with colleagues to drive the development and maintenance of networking and fundraising links within the local community. She will support the CEO in her leadership and development of the organisation. She will be expected to demonstrate the Charity’s values by working positively as part of a team, delivering vital high-quality services to service users, and creating a working culture where all are valued and encouraged.

DUTIES OF POST

1. STRATEGY, PLANNING AND CONTROL

a. To contribute to the setting of long-term Objectives, along with the CEO & Board.

b. To implement and deliver the strategic plan for the operation, adhering to regulatory and financial controls.

c. To ensure the Charity is operated to best practice standards, adhering to regulatory and financial controls. Highlighting to the CEO risk which could cause harm to the ongoing operation of the Charity.

d. Ensure Pathway Project remains responsive to the needs of its service users, staff and trustees and can demonstrate the value of the services provided and the impact of its work.

e. Be an expert on matters relating to Domestic Abuse, and best practice in supporting end users.

2. FINANCIAL MANAGEMENT

a. To be accountable for the delivery of the operation, within defined financial criteria, including business plan & cash flow targets.

b. Support the CEO in providing oversight on the wider financial performance of the Charity.

c. To understand the income generation strategy and collaborate to develop it as required.

d. To support the CEO in the sourcing of funding opportunities and complete any required applications and any required data returns as per funding guidelines.

3. GOVERNANCE

a. To work with the CEO to lead and manage the Charity in accordance with the articles of association and in line with the obligations of the Charity Commission.

b. To support in the development of a best practice operating infrastructure, to allow the Trustee Board to fulfil its statutory responsibilities and exercise effective control.

c. To maintain up to date policies and procedures.

d. To provide support and guidance to the CEO in all aspects of the running of the charity.

e. To ensure accurate record keeping and data security

4. LEADERSHIP

a. To provide role model leadership to the Pathway Project, embodying the charity’s values and behaviours.

b. To ensure robust recruitment and training processes are in place.

c. To provide continuous development to, and performance management of the team, ensuring the highest standards are delivered.

d. To monitor and manage the quality of service delivery.

e. To work with the team, CEO and Board to provide a safe, and motivating work environment.

f. To provide line management to all staff who deliver client facing services including domestic and sexual abuse teams, safe accommodation team, counselling team and children’s services.

g. To recommend improvements in the management structure of the teams, including consideration of the overall delivery to budget.

h. To ensure all HR records and practices are maintained, utilising the support of external HR resource where required.

i. To ensure monthly supervisions are completed including assessment of case management on OnTrack.

j. To work with Head of enabling services to ensure volunteer contribution to the client based services is maximised.

5. COMMUNITY ENGAGEMENT

a. To support Pathway Project in the maintenance and development of community links and fundraising opportunities.

b. To link into the Head of enabling services around income generation and the development of a Community Fundraising Group supported by volunteers.

c. To support Pathway Project CEO, managers and Community Engagement Worker with driving Pathway Projects social media agenda in order to build community support.

d. To be Pathway Projects front facing liaison for community fundraising and support.

e. To attend meetings, as and when appropriate. including out of normal office hours if necessary

6. GENERAL MANAGEMENT AND ADMINISTRATION

a. To arrange outreach team/staff meetings which positively support the team.

b. To attend management meetings, and where required, Board or Sub Board meetings.

c. To take part in the equitable recruitment of new staff, to deploy existing staff effectively and to motivate and manage the activity of staff ensuring that they effectively contribute to the achievements of Pathway goals and to their own personal development .

d. To participate in the on-call management rota for accommodation support when covering for staff absence or sickness.

e. To help support the continued use and development of OnTrack case management and database system throughout Pathway Project.

f. To ensure the Pathway maintains strong links with local agencies and helps support the domestic abuse agenda through sharing of data and attendance at meetings.

g. To deputise for the CEO where required, alongside other management.

h. To lead on operational projects for the organisation as the main point of contact and oversee work that needs completing, e.g. maintenance of building, service contracts alongside the Finance Manager.

7. OTHER DUTIES

a. To participate and contribute as a senior member of staff towards the development of the Pathway Project.

b. To attend and participate in all relevant meetings, including feeding back to management and trustee meetings and the AGM.

c. To represent Pathway Project and the work it does with external agencies, including written reports and presentations.

d. Carrying out any other task that may be required from time to time in the interests of the effective administration and development of the project, including participating in training and delivering presentations.

e. Ensure that all responsibilities are undertaken in an effective, ethical, and appropriate manner, meeting the standards of Pathway Project.

f. Maintain effective networks with all principal supporters and stakeholders. To actively seek opportunities to expand and promote the role of Pathway within the local community.

g. Undertake any other duties that may reasonably be required from time to time.

Person Specification

Essential

• Demonstrable experience of working in the domestic abuse charity sector and expert knowledge of the domestic abuse sector 
• Experience in managing teams at a high level with strong team building and leadership skills 
• An understanding of compliance and continual service improvement to ensure quality assurance and service improvements 
• Experience of or a good understanding of Funders, reporting structures and the expectations placed on charities by funders 
• Excellent written skills, with experience of writing reports, guidance or briefings specifically for Trustees or Director boards. 
• Excellent administrative, organisational and time management skills, with demonstrable experience working in a fast-paced environment with competing deadlines. 
• Experience of working in an environment with confidential data 
• The ability to lead teams to demonstrate excellent customer service delivery for all stakeholders, clients and partners. 
• Understanding and experience of partnership working in a multi-agency, multi-disciplinary setting. 
• Ability to use your initiative and judgment in dealing with colleagues, partner agencies or trustees without direct supervision 
• An understanding that in small charities we often “roll up our sleeves” and support other areas to reach a team objective.
• An understanding of and a commitment to equal opportunities in employment and in-service delivery. 

We're seeking a skilled and dedicated individual to join our team as a Specialist Multiple Disadvantage Worker (SMDW). In this role, you will play a vital role in supporting people who face severe and multiple disadvantages to transition from street homeless into supported accommodation. You will have a leadership role within a multidisciplinary team ensuring that opportunities for engagement with health and social care services are successful for a client group who typically face many barriers to engagement.

About the role:

As the Specialist Multiple Disadvantage Worker, you will be responsible for maintaining strong relationships with referral agencies and leading on all assessments into King George's, ensuring that clients and prospecting clients of SHP receiving a psychologically informed introduction to our service.

In your role, you will maintain a small caseload of clients with a recent and often very entrenched history of rough sleeping who often have difficult and complex relationships with services. You will support the team to make and maintain relationships with external services, and lead on MDT meetings, safeguarding issues, and overseeing in-reach clinics.

Additionally, you will support relevant Service/Team Managers, in providing guidance and advice to Project Workers on relevant housing and support tools and resources. 

You will be 1 of 2 Specialist Multiple Disadvantage Worker's and part of a large team including: 7 Complex Needs Project Workers; 2 Night Concierges and Night Security; a Complex Need Health Navigator; a Recovery Opportunities Co-ordinator (ROC); a Psychologist; 2 Team Managers; 1 Regional Service Manager. We also receive a whole host of in-reach at the service including Substance Misuse workers; Occupational Therapists, Nurses and GPs.

About you:

• Demonstrable experience of working clients with complex needs such as Mental Health, Substance use or Physical Health needs.
• Experience of working with homeless service users, and a good understanding of the working methods of residential schemes.
• Experience of establishing and maintaining good working relationships with other professionals, including those who may have different outcome priorities.
• Experience of reflecting critically upon own practice in order to improve the experience for service users.
• A non-judgmental approach to working with multi-disadvantaged / complex needs clients and to promote a strengths-based approach and an understanding of and commitment to Equality, Diversity, and Inclusion.
• Strong team-working and interpersonal skills, maintaining a collaborative approach to delivering service objectives across work specialisms.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing Date: Sunday 29th December 2024 at midnight

Interview Date: Week commencing Monday 6th January 2025 via Microsoft Teams

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant. 

We are seeking an experienced and dynamic individual to join the BFYC team to support young carers in West Oxfordshire.

Working closely with the youth work team, you will help to provide support and advice to young carers by devising, developing, implementing and managing a programme of social activities for young carers (this could include trips, training, emotional 121 support and other activities).

Job Description - Key Responsibilities

• Provide one-to-one support for Young Carers, liaising with other agencies to help ensure the best outcomes for Young Carers;
• Establish relationships with schools across West Oxfordshire offering them support in how they identify and respond to the needs of young carers in their classrooms.
• Assist schools in launching Young Carers Groups and introducing Young Carer Leads in their settings.
• Contribute towards awareness raising events and activities to increase the identification and support of Young Carers, including liaison with Schools and community group;
• Liaise and work with colleagues to empower Young Carers and their families;
• Play a role in the assessment of Young Carers as part of the Common Assessment Framework (CAF), Team around the Child (TAC), Young Carers assessments, and assessments carried out by other professionals;
• Develop the active participation of Young Carers, enabling their voice to be heard;
• Support Young Carers and their families to access appropriate support services;
• Record all casework contact information and ensure that all appropriate consent forms, assessments, Baseline Forms, and other required information and administration is completed and recorded for all Young Carers;
• Ensure all tasks, procedures, and practices comply with Be Free Young Carers’ policies, including safeguarding and child protection, health and safety, confidentiality and equal opportunities;
• Assist in the production of newsletters and other communications to Young Carers and their families;
• Keep abreast of, and follow at all times, national and local policy in relation to safeguarding children and vulnerable adults;
• Monitor and evaluate work, producing records and reports as required;
• Contribute to a safe, positive and friendly working atmosphere;
• Attend training and other meetings as required;
• Provide reports and information to Trustees and other reporting as required;
• Assist in promoting and publicising Be Free Young Carers;
• Attend and contribute to team meetings and represent Be Free Young Carers at external meetings as required;
• Actively contribute to and support the development of Be Free Young Carers;

Job Types: Full-time. Funding secured for a year. Potential for extention depending upon funding. Flexible working arrangements available including part time and term time only)

Pay: £25,041.45 per year

Benefits:

• Additional leave
• Casual dress
• Company pension
• Free parking
• Health & wellbeing programme
• On-site parking
• Sick pay

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Didcot: reliably commute or plan to relocate before starting work (required)

Work Location: In person