Carer Friendly Manager Jobs in E12 6NH

This peer support project is delivered in partnership with South West London and St George’s Mental Health NHS Trust to support Carers of people with mental health conditions.  This project will work to support Carers through one-to-one support, outreach, training and peer support groups.

About The Role: 

Using your lived experience of caring for someone with a mental health condition, and a strengths-based approach, you will support mental health Carers in their caring role.  You will provide person centred one-to-one- support, information, signposting, and advocacy, develop, and facilitate peer support groups and deliver training and outreach sessions at different locations across the borough. 

Key Requirements Include: 

• Lived experience of Caring for someone with a mental health condition 

• Knowledge and understanding of mental health and the associated challenges and support needs. 

• The ability to work within the principles and values of peer support. 

• Confidence supporting people on a one-to-one basis. 

• Experience of / ability to facilitate peer support groups and training. 

• Clear communication and good interpersonal skills  

• Efficient organisation and time management skills 

• Developed IT skills, with experience using databases and communication platforms. 

Join one of the the nicest and most innovative digital and content teams in the charity sector!

It’s an exciting time to join Kinship as our Website Content Manager. In September 2024, we launched our new website. It’s received excellent feedback from kinship carers and we now want to build on this success and ensure kinship carers in England and Wales can access the right advice, information and training through our website.

You’ll be joining a growing organisation where you’ll have brilliant opportunities for personal development and training to support you in your role.

You’ll sit in the Services and Digital Department, in the Digital and Content Team. Our department comprises of the Training, Advice, Peer Support, Programmes and Database teams.

About the role:
As our Website Content Manager, you’ll manage the content production for our website based on user needs, analytics and research. You’ll own the website governance including the process for creating new website content and updating and maintaining current content. You’ll work with 'digital and brand champions’ across the organisation, providing training and support for chosen colleagues in each team to update the website.

You’ll work closely with Content Designer colleagues who will create new content for advice, training and information. You’ll be responsible for supporting other content creation and the overall maintenance of the website content.

You’ll also work closely with the communications and policy teams to align with our organisational social media content strategy, digital marketing and core objectives (including our influencing, campaigning, research and policy work).

The right person will need to work collaboratively with colleagues across Kinship and be used to working in cross-functional teams. You’ll need to be curious, detail-oriented with an improvement mindset.

The type of person we’re looking for:
You’ll bring your storytelling, passion, problem solving, curiosity, consciousness and excellent communication skills to your role. You’ll need to be structured in your approach to managing governance processes and website editorial – so you’ll be a complete finisher with excellent attention to detail and an ability to meet deadlines.

A positive mindset is key to being part of the team, as is thinking creatively to problem solve and being empathetic to colleagues.

Working with kinship carers to ensure meaningful participation and being respectful of their lived experience is an important value in how we work.

The team work remotely, but there is the option to work from our office in London. This role will require flexibility for occasional travel in England and Wales.

Key responsibilities:

Website content management:

• Develop and lead a website governance process (including sign-off), supporting colleagues to proactively schedule and create new website content, taking ownership of deadlines using Asana.
• Develop a website content strategy over 12 months alongside content designers, aligning with organisational objectives and goals.
• Develop and train digital and brand champions across the organisation to help them write in plain English and create web content that meets the objectives of their team and our website.
• Work closely with the communications and policy teams to align with their strategic external content strategies (including social media and email marketing campaigns) and help plan website content as part of the Editorial Board.
• Collaborate with colleagues to maintain the organisational style guide on Notion.so and be a champion for its use across our website communications.
• Provide website content template pages that support teams can use to structure and write accessible content and provide editorial oversight and final sign-off (web pages / information sheets / film / podcasts / workshops).
• Update and oversee the governance of our Kinship Compass tool, which enables kinship carers to search for information, support and advice in their local area .
• Be the first point of contact for content requests and scheduling for website updates.
• Prepare regular reports to the Head of Digital and Content (and other colleagues) as required.
• Manage external freelancers where appropriate.

Digital innovation and best practice:

• Use data and analytic tools (like Moz, HotJar and Google Analytics) to measure website performance and continue to improve content and SEO.
• Use user participation and other user research techniques to consistently improve website content and ensure content is optimised for SEO.
• Ensure high-quality manualisation and documentation of systems and processes to support website governance and transparent processes (using Notion.so).
• Ensure all website content is accessible and continually reviewed.
• Lean into learning best practice and new techniques to drive innovation and new website improvement (AI and machine learning for example), actively learning from other organisations and sectors.
• Be committed to content design principles (Content Design by Sarah Winters and Rachel Edwards will be your core text).
• Ensure that best practice is followed at all times, including regarding safeguarding, GDPR and PECR.

Collaboration, participation and teamwork:

• Work with team members and peers to contribute and develop a positive culture and high-achieving team.
• Embed values and behaviours where learning and innovation is at the heart of developing website content which meets the needs of our kinship carers and other audiences.
• Actively contribute to Kinship’s long-term strategy, objectives, business plans and budgets.
• Put kinship carers and their needs at the heart of why we do what we do, which also includes how we collaborate with staff members who are kinship carers.

Some tips for your application:

• Make sure you’ve read the job description and the essential requirements – make sure your answer reflects those points in the requirements very clearly.
• Really tell us why you want to work for Kinship. We’re interested in working with people who share our values. You can read about our values in the job pack available for download below.
• Keep your response clear – use bullets points and short paragraphs if that helps. It will help the recruitment team to really focus on your answer.
• Don’t go over 2 page on your covering letter.
• As part of the interview process, we will send you some of the questions in advance.

Help build powerful and sustainable communities of peer support groups for kinship carers.

About the role:
Funded by the Department for Education, the National Peer Support Service is a game-changing service that creates a sustainable and life-changing legacy. It builds on Kinship’s 10 years of experience in developing peer support groups and two years of delivering a national service that has set up 145 new groups.

This role is community-based and focuses on engaging kinship carers, bringing them together to form Peer Support Groups, and supporting them to achieve independence at which point they will receive ongoing support from our national Hub. You will be home-based with frequent travel across the London Boroughs and the South East of England, but initially predominantly working in and around Greater London.  Note - some work outside this area may be required.

You will do this by working with local authorities, schools, other charities and community groups. Arranging information events such as coffee mornings to engage kinship carers.

You’ll create a welcoming, inclusive, and supportive community for kinship carers, building belonging, resilience, and empowerment.

Who we are looking for:
We are seeking a person located in or close to Greater London, and willing to travel across the South East of England who possesses the drive, passion, and skills to:

• Establish new Peer Support Groups across a diverse range of communities
• Supervise a small team of Peer Support Development Officers
• Demonstrate the energy and enthusiasm required to inspire yourself and your team to achieve key targets and objectives
• Work collaboratively within the Peer Support and Community Team, as well as throughout the broader organisation, to ensure the delivery of safe and effective support services for the kinship community
• Maintain current Peer Support Groups, taking the lead from the national Hub
• Maintain accurate records that are used to populate reports, identify learning and share key insights across Kinship that allow the organisation to continuously improve our services and products

In the role of Senior Peer Support Officer, you will be instrumental in ensuring the delivery of a high-quality, consistent, and sustainable peer support service that has a significant impact on the lives of kinship carers.

You should have experience in developing and maintaining meaningful relationships with various community-based stakeholders such as local authorities, health services, schools, charities, and kinship carers. You will need to understand the key success factors involved in establishing and developing new in-person groups in areas of high need, as well as how to support existing groups in their journey toward sustainability.

As a practical thinker, you will work creatively to identify stakeholders and assets in areas of high need. You will build local connections and bring together kinship carers across the region, empowering them to build resilient and robust peer support communities.

You will be confident in building relationships that generate referrals from external stakeholders and in contacting kinship carers directly to secure engagement with local coffee mornings, community, and training events that will help kick-start a thriving peer support group.

As you establish new groups, you will provide training to help them lead their groups effectively, and develop a healthy group culture, resilience, and skills to function independently while offering reassurance and support to empower them.

You will be an inspirational and energetic team leader with experience in providing day-to-day line management and operational support for a small team.

We are ideally looking for candidates based in or around Greater London and willing to work initially across the London Boroughs and into the South East of England. This role may involve work to establish groups on the periphery of this area that currently have no dedicated Development staff.

An essential requirement of the role is to be a driver with access to a vehicle for work purposes.

Key responsibilities: 

Service delivery:

• In person (face-to-face) strategic outreach into local and regional communities including setting up and attending local engagement events
• Work creatively to set up and develop new sustainable in peer support groups, attending up to six sessions in person (if needed) before transition to self-sufficiency.  Existing groups that are at risk, closed or need support will need replacing or rejuvenating to maintain DfE service level agreements across the team, in addition to the development of new groups
• Recruit and retain support group leaders to develop their peer support groups
• Deliver training to support group leaders (group roles and responsibilities, safeguarding, setting up, running, and promoting a group)
• Develop strong boundaries and positive relationships with support group leaders – building resilience, empowerment, and community
• Support established groups in your area to access support group leader networks and training (this includes visiting groups in person) to build a peer community
• Help develop and deliver a service blueprint for sustainable peer support groups, thinking strategically about how to develop groups
• You'll collaborate closely with the ‘Hub’ team to provide a joined-up and positive user experience for kinship carers. This collaborative approach is key to our success and ensures that kinship carers receive the best possible support
• Manage special interest groups and regional online groups as required, transitioning to ‘Hub’ team for sustainability and work with partners

Service quality, development and data management:

• Accurately record all recruitment, contact information and volunteer case management in Salesforce in line with service framework and data protection requirements
• Ensure accurate data entry in Salesforce to support service performance, evaluation and learning
• Provide regular reports to ensure targets and SLA are met for the service.
• Support continuous development and improvement of the service (new systems and processes) as required

Management and supervision: 

• Inspire, motivate and be responsible for day-to-day line management and supervising up to 4 staff members
• Oversee tactical development of new sustainable groups in your area and your team
• Help set clear objectives to achieve targets and outcomes
• Actively encourage personal development and learning
• Increase efficiencies and impact across the team
• Ensure good team induction processes and systems are in place
• Role model Kinship values 

Team culture:

• Act in the best interest of Kinship and the families we support. Maintain and contribute up-to-date understanding of kinship care
• Deliver effective administration with attention to detail and keeping to deadlines
• You'll identify and contribute to appropriate case studies to demonstrate the impact of Kinship services and contribute to policy and campaign work. Your work will directly contribute to our advocacy efforts and help us drive positive change for kinship carers
• Actively contribute to delivering and evidencing a high-performing service
• Take responsibility for your ongoing continued professional development
• Work in line with the Kinship values

How to apply and tips for your application:

• Please send us a cover letter and a CV.
• Make sure you’ve read the job description and the essential requirements – make sure your answer reflects those points in the requirements very clearly.
• Really tell us why you want to work for Kinship. We’re interested in working with people who share our values. You can read about our values in the job pack available for download below.
• Keep your response clear – use bullets points and short paragraphs if that helps. It will help the recruitment team to really focus on your answer.
• Don’t go over 2 page on your covering letter.
• As part of the interview process, we will send you some of the questions in advance.

Help build powerful and sustainable communities of peer support groups for kinship carers.

About the role:
Funded by the Department for Education, the National Peer Support Service is a game-changing service that creates a sustainable and life-changing legacy. It builds on Kinship’s 10 years of experience in developing peer support groups and two years of delivering a national service that has set up 145 new groups.

This role is community-based and focuses on engaging kinship carers, bringing them together to form Peer Support Groups, and supporting them to achieve independence at which point they will receive ongoing support from our national Hub.

You will do this by working with local authorities, schools, other charities and community groups. Arranging information events such as coffee mornings to engage kinship carers. You’ll create a welcoming, inclusive, and supportive community for kinship carers, building belonging, resilience, and empowerment.

Who we are looking for: 

We are seeking an person who possesses the drive, passion, and skills to:

• Develop new Peer Support Groups across a diverse range of communities
• Demonstrate the energy and enthusiasm required to achieve key targets and objectives
• Work collaboratively within the Peer Support and Community Team, as well as throughout the broader organisation, to ensure the development of safe and effective support services for the kinship community
• Maintain current Peer Support Group levels, taking the lead from the national Hub
• Maintain accurate records that are used to populate reports, identify learning and share key insights across Kinship that allow the organisation to continuously improve our services and products

You should have experience in developing and maintaining meaningful relationships with various community-based stakeholders such as local authorities, health services, schools, charities, and kinship carers. You will need to understand the key success factors involved in establishing and developing new in-person groups in areas of high need, as well as how to support existing groups in their journey towards sustainability.

As a practical thinker, you will work creatively to identify stakeholders and assets in areas of high need. You will build local connections and bring together kinship carers across the region, empowering them to build resilient and robust peer support communities.

You will be confident in building relationships that generate referrals from external stakeholders and in contacting kinship carers directly to secure engagement with local coffee mornings, community, and training events that will help kick-start a thriving peer support group.

As you establish new groups, you will provide support and training to help them lead their groups effectively, and develop their group culture, resilience, and skills to function independently while offering reassurance and support to empower them.

We are ideally looking for candidates based close or within easy reach of our priority development areas which include; Reading, Oxfordshire, West Berkshire, Slough and Hampshire but also able to travel to other key locations across the South East and along the M4 corridor.

An essential requirement of the role is to be a driver with access to a vehicle for work purposes.

Key responsibilities: 

Service delivery:

• In-person (face-to-face) strategic outreach into local communities including setting up and attending local engagement events
• Set up and develop sustainable in person peer support groups, initially attending and leading sessions in person before transition to self-sufficiency
• Working with existing groups that are at risk, closed or need support that need replacing or rejuvenating to maintain DfE service level agreement, in addition to new groups. Targets are subject to change and are not fixed
• Recruit and retain support group leaders to develop their peer support groups
• Assist with the delivery of training to support group leaders and groups to become self-sufficient
• Develop strong boundaried and positive relationships with support group leaders – building resilience, empowerment and community
• Support established groups (including independent) in your area to access support group leader networks and training (this includes visiting groups in person) to build a peer community
• Follow (and where appropriate support further development off) the service blueprint to develop sustainable peer support groups
• Collaborate with the Peer Support Hub team to provide a joined-up and positive user experience for kinship carers
• Manage special interest groups and regional online groups as required, transitioning to ‘Hub’ team for sustainability and work with partners 

Service quality, development and data management:

• Accurately record all recruitment, contact information and volunteer case management in Salesforce in line with service framework and data protection requirements
• Ensure accurate data entry in Salesforce to support service performance, evaluation and learning
• Provide regular reports to ensure targets and SLA are met for the service
• Support continuous development and improvement of the service (new systems and processes) as required

Team culture:

• Act in the best interest of Kinship and the families we support
• Maintain and contribute up to date understanding of kinship care
• Deliver effective administration with attention to detail and keeping to deadline
• Identify and contribute to appropriate case studies to demonstrate the impact of Kinship services and contribute to policy and campaigns work
• Actively contribute to delivering and evidencing a high performing service
• Take responsibility for your ongoing continued professional development
•  Work in line with the Kinship values

Some tips for your application:

• Please provide a 2 page cover letter and a CV.
• Make sure you’ve read the job description and the essential requirements – make sure your answer reflects those points in the requirements very clearly.
• Really tell us why you want to work for Kinship. We’re interested in working with people who share our values. You can read about our values in the job pack available for download below.
• Keep your response clear – use bullets points and short paragraphs if that helps. It will help the recruitment team to really focus on your answer.
• Don’t go over 2 pages on your covering letter.
• As part of the interview process, we will send you some of the questions in advance.

Job Description

Balance is looking for a Support Worker/Driver to join our Day Centre in Wandsworth.

Who you are

• You are someone who shares and is able to mobilise the charities values of Independence, Empowerment, Partnership, Professionalism, Staff Recognition and Sustainability. If you have knowledge, application and commitment to these values we want to hear from you.
• You have a Clean Current D1 Driving License.

Who we are

At Balance we are committed to empowering those we support to build independence, fulfilled and self-confident lives.  We work hard to ensure our charitable values are central to the professional experience of those who work for us, with us and who benefit from our services. 

Main Responsibilities of the Job

• To provide driving support options for pick up and drop of duties at the commencement and end of sessions at our day centres.
• To demonstrate Balance values of partnership, independence, professionalism, empowerment, staff recognition and sustainability in your conduct and approach to your work
• Through partnership, support and develop peoples skills, confidence and interests as part of a multi-disciplinary day service offer.
• To support your colleagues, service managers and other key professionals to put those using our service at the centre of your daily work. .
• To maintain and update client and related operational records with an accurate and professional commitment.
• To ensure compliance with and the delivery of the charity policies and procedures particularly those related to safeguarding, inclusion and disability discrimination.

Working Expectations

• The working day is  8.30am - 5.30pm Monday to Friday - extra time is paid as overtime.
• Drive a passenger service vehicle.
• Attendance at training. 
• Use of information technology to support your work.

Benefits of Working for us

The charity ensures the following benefits for all its operational staff:

• A baseline commitment to pay London living wage for all its front line staff.
• A commitment to training and professional development to support internal progression as part of our performance support.
• Inclusion in and contribution to the charity's pension scheme.
• Generous annual leave allowance of 25 days a year plus an additional day off for your birthday.
• Access to a range of discount schemes.
• Access to the charity's employee assistance programme.
• Access to travel card loan and bike to work scheme.

Department: Fundraising and Engagement
Location: Hybrid – minimum of 1 day per week in our Aldgate, London office
Hours of work: 37.5 hours
Contract: Permanent, full time
Salary: £65,000 - £72,000 per annum
Closing date: 30/01/2025

Interview dates: Thursday 6th and Friday 7th February (MS Teams). Second interview - 13th February (In-person).

Annual leave: 33 days (plus eight bank holidays)

Benefits:

• enhanced maternity, paternity and adoption leave, and shared parental pay
  family-friendly policies
• 8% employer pension contribution (Aviva) or opportunity to continue NHS pension
• free health cashback plan (Medicash): employee cover plus up to four dependent children
• 24/7 virtual GP access (UK registered), plus access to Best Doctors
• free, confidential employee assistance programme (Medicash)
• access to a wellbeing app
• flexible working options including hybrid working, flexible working patterns such as part-time, compressed hours, and more*
• learning and development opportunities including bespoke training and access to LinkedIn Learning)
  commitment to employee health and wellbeing.
• We have a Menopause Friendly accreditation and are a Disability Confident employer

About Us

Every three minutes someone in the UK develops dementia: a progressive and complex condition that can be devastating for the whole family. One in two of us will be affected by dementia in our lifetime, either by caring for someone with the condition, developing it ourselves, or both.

Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible, for as long as possible.

About the Role
We are seeking a passionate and strategic Head of Individual Giving and Legacies to join our team and lead the development and delivery of effective strategies for Individual Giving, In Memory, and Legacies. You will oversee and drive a portfolio of inspiring campaigns, appeals, and experiences that maximise long-term, sustainable income generation for Dementia UK.

As part of the Fundraising and Engagement team, you will develop the overall team strategy and operational plans for Individual Giving, In Memory, and Legacies. You will deliver against agreed KPIs, ensuring that the strategies and activities directly support the broader objectives of Fundraising, Engagement, and the organisation. You will be responsible for creating annual income and expenditure budgets for Individual Giving, In Memory, and Legacy fundraising within agreed ROIs.

Given the long-term strategic importance of gifts in Wills to Dementia UK, you will ensure that the legacy strategy and operational plans are implemented across the charity and all supporter audiences. You will identify opportunities to grow the program by developing insight-led propositions and products that inspire action and maximise income. You will also foster a supportive and aspirational culture where the team is motivated to meet and exceed targets, recognising their contribution to the organisation's objectives and strategy.

The ideal candidate will have substantial experience in Individual Giving fundraising, including in memoriam and legacy marketing across multiple channels. You will have a proven track record of delivering income growth and establishing new programs of activity. Additionally, you will have experience in developing and implementing fundraising strategic plans and translating them into operational plans with clearly defined KPIs and managed risk. You will also be experienced in leading a team, providing direction and motivation, and delivering effective line management through supervision and staff development.

If this sounds like you, join us in making a difference to the lives of those affected by dementia.

Our culture

In addition to a competitive salary and a generous benefits package, we truly value our people. It’s important for us to create a working environment that looks after our workforce to support them in achieving their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia.

Our staff have a voice. Representatives from different roles and levels across the organisation positively contribute to and lead on our working groups around health and wellbeing, menopause, and equity, diversity and inclusion.

Dementia UK is proud to welcome everyone. We aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives, and skills. We celebrate difference and individuality and encourage everyone to join us and be their whole selves always.

Dementia UK is a Disability Confident Employer. If you’d like support to make an application, contact our recruitment team

By applying to join Dementia UK, you acknowledge that in the event you are successful for the role, any offer and your ongoing employment will be conditional on you having or obtaining the right to work in the UK.

*Please note that any decision on flexible working is based on business needs 

When you apply for a job at Dementia UK, we will collect certain information about you to process your application and assess your suitability for the role. Further details can be found in our privacy notice

As a Carers Hospital Support Co-Ordinator, you will play a pivotal role in identifying and supporting carers who’s relative, friend or neighbour is in hospital or receiving treatment at the Homerton Hospital. You will be responsible for coordinating vital services, offering guidance, and creating a supportive environment to help carers cope with the challenges they may face whilst their cared-for is in hospital. 

Responsibilities: 

• Identification and Support: Proactively identify carers of patients admitted to the Homerton Hospital in Hackney, and provide them with tailored support, ensuring their well-being is prioritised. 

• Information and Guidance: Offer information about available hospital resources, support services, and community networks to assist carers effectively. 

• Communication Liaison: Facilitate communication between clinical staff and carers, ensuring they are kept informed about the patient's condition, treatment plan, and discharge process. 

• Emotional Support: Provide compassionate emotional support to carers, listening to their concerns and offering a caring presence during difficult times. 

• Training and Education: Organise workshops and peer support groups to equip carers with essential skills for their caregiving role. 

• Advocacy: Advocate for carers' needs and rights within the hospital setting, ensuring their voices are heard and respected. 

Position: Digital Services Product Manager
Type: Full-time (35 hours a week), permanent
Location: Office-based in London with the flexibility to work remotely
Salary: £43,342* per annum plus excellent benefits
Salary Band and Job Family: Band 3, Profession / Technical

*You will start at our entry point salary of £43,342 per annum, increasing to £46,051 after 6 months service and satisfactory performance and to £48,760 after a further 6 months.

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.  

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus. 

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award-winning support and information. 

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.  

About this job 

We’re looking for a passionate and dedicated product manager to lead the strategic development of our digital services products. 

Our digital services provide support and information to thousands of people living with multiple sclerosis (MS). You’ll be joining us at an exciting stage of our digital programme as we transform the way we engage with people affected by MS. 

You’ll play a pivotal role in driving evolution and improvement. This will include working with our existing products including our forum, webchat, symptom management tools and logged-in area of our website.   

But you’ll also be leading efforts to conceptualise, design, build and implement new digital products that cater to the ever-evolving needs of our community. 

We’re looking for the successful candidate to have proven experience in areas such as: 

• Using a clearly defined digital project management methodology.   

• Developing and executing product strategies and roadmaps.

• Overseeing the product development lifecycle. 

• Maintaining the highest quality, compliance and accessibility standards. 

• Collaborative working with cross-organisational stakeholders 

You’ll have meticulous planning skills, be results and delivery focussed and bring a creative energy that nurtures innovation in those around you. 

This is a fantastic opportunity to be part of a supportive and vibrant team who are dedicated to making a difference for people with MS.

Closing date for applications: 9:00 on Wednesday 5th February 2025

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

This is a project start-up and lead role with an anticipated three-month project development window. It requires excellent communication and negotiation skills, a commitment to establishing and maintaining quality standards, an ownership of your work, a belief in what you are doing, and an understanding of why it matters. If you thrive delivering important, life-enhancing people-focused projects with diverse work loads, and believe you have the skills and abilities to assist us with informing significant change across the Royal Borough of Greenwich for unpaid carers, we would, most definitely, like to hear from you.

Unpaid carers are the unsung heroes of our society. We are Greenwich Carers Centre - a well-established, highly regarded and much-loved charity dedicated to their support.

Becoming an unpaid carer is rarely a choice. Through accident, illness or injury, giving ourselves to the care and support of a loved one is something that one in every two of us will do at some point in our lives.

For many of us, caring becomes a 24-hour, year-on-year commitment - an expression of love that requires the gifting of our careers, our plans, and our lives.

For others, providing essential care whilst holding down a financially necessary job means balancing the needs of the workplace with needs of the care relationship. The competing pressures of work and caring are detrimental to wellbeing. Feelings of anxiety, stress and guilt are common to working carers and a risk to their emotional, physical and mental health. Life can become an endless struggle to hold everything together and not let anyone down. Working and caring can be downward spiral to not working at all. Many carers exit employment and continue to provide care in financial hardship and poverty.

…it doesn’t need to be this way – with your help, we are going to change it.

Purpose of the role

This post will deliver a two-year funded project focused upon improving the lives of working carers by supporting their employers to provide more carer friendly workplaces. Working solely within the Royal Borough of Greenwich, the project will establish a network of Carer Friendly employers. It will raise awareness of the issues faced by working carers by engaging with private, voluntary and statutory sector employers across the borough. The project will support employers to provide more flexible working practices for carers within their employment.

To improve flexibility in the workplace to ease conflicting pressures on working carers

To support carers in sustaining employment

To support employers in becoming a GCC recognised Carer Friendly Employer

To agree working environment improvement action plans with employers

To support employers with implementing action plans

To sign off completion of action plans and issue status notice

To improve the visibility of carers in the workplace

 To work with employers and their teams to improve understanding of carers

Key responsibilities

To plan project delivery and contribute to the development of annual project delivery plans, including identifying key               project milestones and profiling project process and outcome targets

To lead on developing marketing tools, information materials and so on

To work towards the achievement of monthly and quarterly project delivery targets

To establish and work with a network of employers across the Royal Borough of Greenwich

 To raise awareness of carers by delivering information workshops and/or training to private, public and voluntary            sector employers, managers and staff teams

To work with individual employers to identify and action plan steps to reducing pressures on working carers by supporting employers to provide greater workplace flexibility.

To provide tailored action plans for employers and support and monitor progress towards completion.

To award recognition certificates thereby establishing a network of carer friendly employers

Develop and maintain relationships with community groups and voluntary, statutory and private sector partners with the express aim of raising awareness of caring and identifying hidden working Carers.

To set-up and chair a project steering group that includes carers and stakeholders. The group will meet regularly to support and progress the project. 

Represent Greenwich Carers Centre by attending relevant local voluntary and statutory events and working groups as requested by line manager and participating with community events, including those held by Greenwich Carers Centre

Complete service monitoring requirements as requested by line manager. This includes excel-based KPI reporting and the development of sample case-studies

Work to individual work-performance targets as required by line management

Contribute to local authority quarterly monitoring reports as requested by line management

Attend team meetings, service reviews etc as required

Always work within organisational policy and act in the best interests of the organisation

Work within the organisations Safeguarding Policies. This will include completing safeguarding training to ensure that             you have a good understanding of safeguarding concerns, including potential abuse and neglect of adults.

This job description is not intended to be exhaustive. The postholder will be expected to adopt a flexible approach to the responsibilities, which may be varied from time-to-time. 

Person Specification - Essential

 Project set-up and management experience

 Excellent customer service skills

 Excellent written and verbal communication skills

 Experience in a client facing role

 Experience of working externally with a range of professionals

 Experience of working autonomously towards agreed targets

 Experience of monitoring and reporting on the performance of initiatives

 Ability to write reports

 Experience of Microsoft Office including Outlook, Word, and Excel

Person Specification -  Desirable

Experience of consultancy style working

Experience of supporting carers

Knowledge and understanding of carers rights

Knowledge and understanding of workplace practices

Human Resource experience

Experience of delivering engaging presentations

Experience of working across the community on an outreach basis

Ability to develop and service networks

Knowledge and understanding of caring

We are looking for a passionate, organised and personable individual who has great attention to detail. You’ll be confident at building relationships with supporters and internal stakeholders of all levels, with a keen interest in supporter care.

This is an exciting time to join us as we mark 60 years of supporting unpaid carers across the UK. You’ll have the chance to learn, develop new skills, and play a key role in helping us reach even more people as we look to the future.

About the role

As our Income Generation Coordinator, you’ll be at the heart of a team delivering big, bold plans in our 60th anniversary year. Your role will provide essential support to our fundraising team across individual giving, legacies, and payroll giving – all areas that help us make life better for unpaid carers.

Here’s what you’ll be getting involved with:

• Supporting donors – ensuring they feel valued, thanked, and inspired to continue supporting Carers UK.
• Helping monitor and report on income – keeping records accurate and up to date.
• Working on legacy administration – managing case files and collaborating with finance and fundraising teams.
• Creating tools like income dashboards and calendars – helping the team stay on track during a busy and exciting year.
• Owning day-to-day admin – from managing inboxes and booking travel to supporting meetings and events.
• This is an opportunity to join Carers UK at a pivotal and celebratory moment in our history. No two days will be the same, and you’ll play a vital role in helping us deliver on our ambitious plans to grow support for unpaid carers.

You’ll join a friendly, passionate, and inclusive team that works hard, collaborates well, and always looks to make a difference. If you’re ready to bring your energy, ideas, and skills to an organisation celebrating 60 years of change, we’d love to hear from you!

About us

Carers UK’s vision is to create a society that recognises, values and supports carers. As the leading national charity for unpaid carers, we exist to make life better for carers, however caring affects them. Our support, advice, information and campaigning work are now needed more than ever, as unpaid carers are providing more and more care, adversely impacting on their own health and wellbeing.

Diversity and inclusion

Carers UK is committed to becoming a diverse and truly inclusive organisation. We strive to create a workplace where our colleagues and volunteers can truly be themselves and feel like they belong and constantly seek to ensure all voices are heard.

To embrace this culture of diversity, our employee and volunteer recruitment should reflect our stakeholders and the society that we serve and support, regardless of age, race, gender, sexual orientation, physical abilities, disabilities or religious practices. We value individual diversity and are actively building diverse teams here at Carers UK and value our colleagues from a wide range of backgrounds.

As a membership charity for carers, we particularly seek employees and volunteers with a real understanding of the issues faced by carers. Reasonable adjustments can be made to the process and role dependent on the needs of the applicant.

At Carers UK we want our application process to be as accessible as possible. If you need any adjustments to apply please email the recruitment team to discuss.

The closing date for applications is 12pm, Wednesday 5 February 2025

Carers UK anonymises all applications prior to shortlisting.

Carers UK reserves the right to appoint at any stage, should an outstanding candidate emerge.

Carers UK are actively interviewing as we receive applications.

Carers UK may carry out online and social media checks as well as seek references before a formal offer is made.

We could be the perfect fit for you! The Squad Club is an impactful local charity that supports young people and adults with learning disabilities through our Thursday evening social clubs. And we are now recruiting an Operations Manager to take us to the next level.

Our club nights are fun-packed and educational and our members enjoy socialising with their friends whilst also trying out new experiences.  

Our members are the most important part of The Squad. They help to the run the clubs, vote on what we should include in our activity programmes and are involved in decisions about The Squad's future. 

This is a new role for our charity, and we are looking for an individual with experience line-managing people and/or operational delivery/service delivery, ideally within a small charity setting, however we would be interested in hearing from experienced professionals with transferable skills.

The successful candidate will oversee the day-to-day operational running of the charity, ensuring Thursday evening Squad sessions are delivered to a consistently high standard and that the charity is compliant with all relevant legislation and internal policies. They will have direct line-management responsibility of our two part-time group leaders who lead our Thursday evening sessions and who liaise directly with our members. The role will also include overseeing and driving forward initiatives around volunteer recruitment and onboarding for The Squad, plus supporting with fundraising opportunities on an ad hoc basis. 

Core role responsibilities

• Manage the day-to-day operational activities for the charity
• Line manage and support the charity’s two group leaders to fulfil their roles and develop their skills (remotely and in-person at Thursday evening Squad sessions), acting as point of contact/escalation where necessary
• Liaise with the trustee board as the interface between the group leaders and trustees, to escalate any issues and provide regular reports & updates on operational matters relating to the Squad
• Support delivery of Thursday evening club sessions from approx. 6.30pm-9.30pm
• Create and drive forward initiatives to recruit new volunteers to support the charity
• Support onboarding and introduction of new volunteers at Squad Thursday evening sessions
• Support with organising initiatives to engage and develop current volunteers, ensuring they have a great experience as part of volunteering with the Squad
• Oversee DBS checking of staff, trustees and volunteers
• Work with leaders to maintain updated DBS & member records on charity’s database systems.
• Develop, manage and implement processes and procedures to ensure the charity runs efficiently and maximises our impact.

Additional responsibilities:

• Support drafting Risk Assessments where necessary
• Liaise with building management when necessary to request for any maintenance issues to be resolved.

• Support the trustee board to develop fundraising opportunities to generate income for the charity.
• Oversee policy drafting, implementation and updates with the trustee board.
• Collate reports from the charity’s group leaders around Operations and the charity’s services to feed into trustee board meetings as requested.

Experience and Skills Required:

Essential Requirements:

• Experience line-managing people.
• Experience managing operational delivery/service delivery, ideally within a small charity setting, however we would be interested in hearing from experienced professionals with transferable skills.
• An enthusiasm to get stuck-in to all areas of the charity, especially how we deliver our services to our beneficiaries/members
• An individual who is enthusiastic, adaptable, and happy to roll up their sleeves and wade in to help in all areas of the charity when required.
• An organized individual with good time management and prioritization skills
• Good communication skills and ability to work collaboratively with stakeholders at various levels of the charity (trustees, group leaders, volunteers, members, members’ families)
• A friendly, outgoing, and open-minded individual 
• IT literate, with ability to use MS office programs and be trained to use the charity’s bespoke database systems.

Desirable:

• Experience working with vulnerable individuals e.g., adults or young people with learning disabilities or physical disabilities.
• An understanding of the importance of governance for a charity.
• Safeguarding experience.
• Fundraising experience.
• Policy writing experience.
• Experience working with volunteers.

This is a rewarding role and you’d be joining a friendly, committed team of individuals.

This role is for 15 hours a week (0.4 equivelent), which will include Thursday evenings 6:30-9:30pm. As a flexible employer, exact working patterns can be agreed with the successful candidate.

To apply, please send your CV and a covering letter stating why you are a good fit with this role and The Squad Club.

Adult Training and Development Manager 

We have an exciting opportunity for an Adult Training and Development Manager to design and deliver engaging learning experiences for parents and communities and manage a team of Tutors.

Do you want to work for a parent friendly award winning charity dedicated to providing mentoring, training and support for parents and carers of children around Islington?

Position: Adult Training and Development Manager

Salary: £37,000 per year full time equivalent

Location: London-based with occasional travel within the borough

Hours: 28 hours per week: term time only (working 1 week during the summer holidays, that can be taken back during term time)

Closing Date: Monday 27th January 2025 

About the Role:

As Adult Training and Development Manager, you will be instrumental in delivering impactful workshops and group learning sessions to parents. Working within a diverse community, you’ll develop engaging educational programmes tailored to parents' needs, fostering personal growth and skill development. You’ll collaborate with community partners, facilitate workshops, support community-led projects, and assess learner progress to ensure quality education. This is a hands-on role, ideal for someone passionate about empowering others.

Key Responsibilities:

• Manage a team of Tutors

• Design and deliver workshops and group learning sessions for parents

• Develop tailored training materials and resources for parent groups

• Support parents in delivering community research and presentations

• Collaborate with partners to share best practices and enhance programmes

• Conduct assessments, evaluations, and produce reports on learning outcomes

About You:

You will need to be an experienced adult educator with a background in working with diverse groups. Your strong communication and organisational skills will enable you to engage effectively with learners, adapt to their needs, and inspire confidence. Experience in community development and a solid understanding of safeguarding are essential.

Key Skills & Experience:

• Minimum Level 4 qualification in adult learning tutor training course

• Experience in planning and facilitating adult learning sessions

• Proven experience in group facilitation and working within diverse communities

• Understanding of safeguarding practices and issues faced by parents

• Ability to develop creative and engaging educational materials

About the Organisation:

The charity is dedicated to supporting parents to realise their potential and make a difference in their families and communities. Through training, group sessions, and community-led initiatives, they empower parents to build skills, confidence, and resilience. As part of the team, you’ll have the opportunity to work in an inclusive, community-driven environment focused on meaningful impact.

Other Roles You May Have Experience of Could Include: Community Education Tutor, Training Manager, Training and Development Manager, Adult Learning, Training and Development Officer, Adult Training, Group Facilitator, Training Performance Manager, Learning Mentor, Tutor, Adult Learning Skills, Skills Sessional Tutor, Teacher, Adult Learning Support Facilitator, Family Support Practitioner, etc.

Position: Corporate Partnerships Senior Executive
Type: Full-time (35 hours a week), permanent
Location: Office-based in London with flexibility to work remotely
Salary: £32,301* per annum plus excellent benefits
Salary Band and Job Family: Band 2, Charity

*you’ll start at our entry point salary of £32,301 per annum, increasing to £34,320 after 6 months service and satisfactory performance and to £36,338 after a further 6 months.

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.  

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus. 

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award-winning support and information. 

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.  

About this job 

This is an exciting opportunity to join our Corporate Partnerships team, based in London, with flexibility to work from home. You’ll be part of a growing, supportive and ambitious team, raising significant income to support people living with and affected by MS. 

You’ll work collaboratively with the Corporate Partnerships team, internal and external stakeholders, to identify mutually beneficial new business opportunities building a healthy and robust prospect pipeline.

You will be leading on the successful delivery of these partnerships to maximise their life-time potential and ensure they are delivering against financial and non-financial objectives. These partnerships will generate income for our Services and Support projects as well as our exciting Stop MS Appeal; the MS Society’s ten-year research-focused national appeal.

You’ll have an affinity for building strong relationships and successful partnerships, great attention to detail and strong interpersonal skills. With a creative, logical and enthusiastic approach, you’ll have the opportunity to work on exciting events, develop compelling proposals and innovative fundraising initiatives.

This is a great opportunity to build on your existing experience within corporate fundraising. 

Your key responsibilities include (but are not limited to):

• Delivering income at or above the agreed budget level from corporate relationships and activities as agreed within the annual budget and business plan
• To lead on identifying and securing new business and establish a strong pipeline of prospective corporate partners, that will deliver six figure income targets year on year
• Maximise the fundraising potential of high value existing partnerships through taking responsibility for specific projects.
• Relationship management and pipeline development of corporate partners, delivering agreed objectives and expectations
• To contribute to the overall income generation and implementation of the Corporate Partnership team’s objectives
• To contribute to a positive working environment in which equality and diversity are valued and staff are enabled to do their best 
• Accurate and timely reporting on key activities, income and expenditure

More information about our job opportunities and how to apply can be found on our MS Society website.

Closing date for applications: 9:00 on Tuesday 4 February 2025

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

Job title: Peer Support Coordinator

Hours: F/T: 35 hrs per week

Salary: £25,000 to 28,000 per annum FTE

Location: Home based, with regular attendance at hospitals in North East England and Cumbria, including Carlisle, Middlesbrough and Newcastle-upon-Tyne.

About the Peer Support Service
The Peer Support Service connects people affected by CKD with a volunteer who shares a similar lived experience. We recruit, train and support volunteers to provide a friendly listening ear and share practical information to build confidence in decision making, explore options and make informed choices about a range of issues from treatment to travel. Patients, their families or caregivers access the service to request a conversation with someone matched on a range of factors which could include treatment modality, location, age and life experience.

Role summary and purpose
• Working with the Peer Support & Volunteering Manager, you will deliver the peer support service managing enquires from service users, matching them with appropriate volunteers and ensuring both service user and volunteer has an excellent experience.
• You will be involved in the recruitment of peer supporters, supporting them through the application and onboarding process to prepare them for the role and the responsibilities within a suitable time frame.
Key responsibilities

Peer Support Coordination
• Working with the Peer Support Manager to establish and maintain a quality peer support programme meeting the needs of people affected by kidney disease with an accessible well-regulated, safe and supportive service.
• To provide an excellent experience for clients seeking to benefit from peer support, ensuring their requests are dealt with in a professional, timely and friendly manner.
• To provide a point of contact for peer support volunteers, arranging their matches, recording feedback and supporting the Peer Support & Volunteering Manager to deliver an excellent volunteer experience.
• Establish positive and effective working relationships to further the objectives of the programme.
• Occasionally represent Kidney Care UK at external events relating to peer support and patient involvement.
Peer Support Administration
• Receive, triage and action referrals, including matching them with a suitable volunteer and supporting the end-to-end process of the administration.
• Support and maintain a peer supporter database within the Kidney Care UK CRM.
• Support the recruitment and onboarding of new peer support volunteers; organising training events, checking documentation and references.
• Where appropriate to their role, facilitate the DBS application process for peer support volunteers and keep this data on the database up to date

Patient partnership communication
• Demonstrate excellent interpersonal and communication skills to provide effective working with colleagues, partners and external stakeholders.
• Support and guide people in difficult situations where conversation about long term health conditions and / or personal lived experiences may be distressing.
• Be flexible within reason to attend meeting outside office hours so that communication is effective and meets the needs and availability of patients and stakeholders (as deemed reasonable and approved by your manager)
• Proactively cultivate relationships with Health Care Professionals in kidney units to promote and support access to peer support.
• Support the Peer Support & Volunteering Manager to sustain collaborative working with the peer support leads in each of the kidney units across the UK
• Be professional and confident in speaking with patients/family members/carers/live donors on the phone during the match process and feedback process