Carer Friendly Manager Jobs in E12 6NH

Could you make a difference for Carers in Wandsworth?

We are currently offering a rewarding opportunity for a motivated and proactive self-starter to join our dynamic team.

Our Charity:

We are a busy, ambitious charity operating at the heart of the Wandsworth community since 1995, helping thousands of people across the borough in unpaid Caring roles. We give information and advice, organise respite, offer complementary therapies, deliver training, provide peer support, arrange fun events and much more.  In short, we are the Carer's friend and advocate, often helping Carers through difficult times.

The Role:

This role involves one to one support for Carers of people with dementia, providing information, guidance, and advocacy, developing and delivering dementia training for Carers and facilitating support groups. This role also includes coordinating and delivering monthly Dementia Cafes for people with dementia and their Carers, including supervising cafe volunteers.

Your skills and Experience:

The successful applicant will have outstanding organisational and communication skills, be confident delivering training and outreach. They will be able to manage conflicting demands with tight deadlines, be a key team player and committed to working with Carers and volunteers.

They will have excellent IT skills and be able to adapt to providing services both face to face and via virtual platforms, whilst maintaining a consistent service for Carers. 

Does this sound like you?

Benefits of the role and working for Wandsworth Carers’ Centre:

- Friendly team and working environment

- Some weekend and evening work with time off during the week

- Annual leave from 26 days increasing to 31 days plus bank and public holidays

- Contributory company pension

- Ongoing training and development opportunities

- Employee assistance program.

- Cycle to work scheme

To apply:

please submit a cv and a comprehensive cover letter detailing how your experience, skills, and qualifications align with the requirements of the role as set out in the person specification 

Wandsworth Carers’ Centre is an inclusive employer, committed to the continued development of a diverse workforce.

Please note: we will be interviewing candidates as suitable applications come in and therefore reserve the right to close this vacancy before the stated closing date. We encourage applications as soon as possible.

We are currently offering a rewarding opportunity for a motivated and proactive self-starter to join our friendly and dynamic team.

Advice Worker

Salary: £35,000

Full Time (35 hours per week)

Benefits of working for Wandsworth Carers’ Centre:

• Friendly team and working environment
• Annual leave starts at 26 days increasing to 31 days plus bank holidays 
• Contributory company pension,
• Ongoing training and development opportunities 
• Employee assistance program.

Our Charity:

We are a busy, ambitious charity operating at the heart of the Wandsworth community since 1995, helping thousands of people across the borough in unpaid Caring roles. We give information and advice, organise respite, offer complementary therapies, deliver training, provide peer support, arrange fun events and much more.  In short, we are the Carer's friend and advocate, often helping Carers through difficult times.

Are you passionate about supporting Carers and making a real impact in their lives? We're looking for a dedicated individual to join our busy team providing welfare benefits advice & guidance to those who need it most.

As the successful candidate, you'll bring your knowledge and expertise to provide vital support to Carers, with a comprehensive and up-to-date knowledge in welfare benefits and recent experience of managing a case load.

You will manage your own caseload while also providing supervision and support to another advice worker. 

Your excellent communication skills will help you connect with and support Carers, while your IT proficiency will enable you to provide effective, efficient assistance.

Key Responsibilities Include:

• Providing advice & advocacy on welfare benefits and housing. 
• Managing your own case load
• Supervision of another advice worker
• Offering guidance and support to colleagues
• Maintaining accurate case records, adhering to AQS standards. 

Essential Requirements:

• Experience of providing benefits advice, guidance and support
• Experience of managing a case load
• Experience of representing clients with external bodies / organisations
• Experience of supporting with benefit appeals through to tribunal stage.
• Knowledge of or ability to understand and use relevant legislation.
• Ability to work across the borough and provide home visits

If you're committed to working in the voluntary sector and want to be part of a dynamic team that makes a real difference, this role is for you!

Wandsworth Carers’ Centre is an inclusive employer, committed to the continued development of a diverse workforce.

Diabetes UK’s award-winning Media Team plays a vital role in helping make life better for people living with diabetes, or those at risk of developing the condition. We secure high-profile coverage in national, regional, consumer and trade press that talks frankly about the diabetes crisis and the seriousness of diabetes. We tell the story of Diabetes UK’s pioneering research, campaign for improvements in diabetes care, and share the stories of those with lived experience of all types of diabetes.

As Media Manager you’ll be part of a busy, high-performing team responsible for the promotion of our work across a range of areas, including research, policy and campaigns, and fundraising. You’ll also play a key role in our busy press office, working with national and trade media to provide expert comment and information.

You will work collaboratively with teams across the UK, including all four nations, to create and deliver the most appropriate and impactful media stories to support our aims.

We have a friendly and inclusive working environment here at Diabetes UK and are proud of our hybrid approach which allows great flexibility in the way that we work. This means that you can balance your working time between home and the office, subject to the needs of your role.

The role can be based at any of the Diabetes UK offices (London, Cardiff, Glasgow, Lisburn, Wolverhampton. Warrington or Taunton).

Office location with hybrid working (based at any Diabetes UK National/Regional Office)

The Office Manager role is crucial to our very busy and friendly office of 14 people and is incredibly varied and interesting. The role requires someone to be friendly, flexible and adaptable, with strong communication skills, a hands-on attitude and the willingness and initiative to work with the whole team doing a variety of different tasks to achieve a common goal. You will be highly organised and be prepared to take on information in many forms and quickly translate this into action. You will be comfortable working with deadlines and priorities, managing your own workload and the expectations of others.  It is an incredibly rewarding role for someone who has the passion and commitment to help the Foundation address inequalities and to tackle poverty and inequality at a local level. No two days will be the same.

- You will need excellent communication skills, as you will often be the first point of contact for all enquiries, including grant applicants donors, and room bookings.

- You will support the fundraising and programmes team with running events and resident panels.

- You will be responsible for ensuring that the building is safe, well maintained and accessible to all staff, tenants and visitors, including sourcing and managing contractors.

- You will support the finance and fundraising teams with data entry and reporting, purchasing and reconciliations.

- You will also have the opportunity to delve into special initiatives, such as supporting our  strategic objectives around Diversity, Equity and Inclusion (DEI), the use of AI and environmental action.

The successful candidate will have the opportunity to learn about the voluntary sector, particularly learning about trusts and foundations and grant making, as well as developing skills in a variety of admin functions, such as databases, finance, premises and health and safety.

You will also have the opportunity to meet the organisations we fund and work with as well as actively contribute towards our pledge of meeting the ACF’s Funder Commitment on Climate Change and our DEI Strategic workplan (available on request). This will allow you to develop your skills at the Foundation, ranging from project planning, communication, finance, and customer service. You will also have an opportunity to work with our Fundraising and Communications team to help engage a range of supporters. Training will be provided for all your duties.

The role is ideal for someone either with existing office management experience or someone with administrative experience who is keen and ready to step up in their career, to take on more responsibility and join a small, friendly and dynamic team based in Islington.  If you are looking to develop your career in office administration whilst working for a community-based charity, can work on your own initiative and show that you’re a team-player, while delivering high quality admin support, then this could be the next role for you.

We are keen to receive applications from individuals with different levels of experience. There are lots of opportunities to test, learn and innovate at Cripplegate Foundation and Islington Giving.

More info in the candidate information pack

Would you like to use your lived experience as a Carer to make a difference for Carers and families supporting someone with a mental health condition?

If so, this could be the job for you!

This peer support project is delivered in partnership with South West London and St George’s Mental Health NHS Trust, to support Carers of people with mental health conditions.  This project will work to support Carers through one-to-one support, outreach, training and peer support groups.

About The Role:

Using your lived experience of caring for someone with a mental health condition, and a strengths-based approach, you will support mental health Carers in their caring role.  You will provide person centred one-to-one- support, information, signposting, and advocacy, develop, and facilitate peer support groups in response to identified need and deliver training and outreach sessions at different locations across the borough. You will work in partnership with South West London and St George’s Mental Health NHS Trust (SWLStG), to ensure Carers are identified and routinely referred into the service. You will have responsibility for line managing the Mental Health Carers Peer Support Worker.

Key Requirements Include:

- Lived experience of Caring for someone with a mental health condition

- Experience of direct work with clients, providing information, advocacy and 1:1 support, including assessing  need.

- Experience of / ability to develop and facilitate peer support groups and training.

- Efficient organisation and time management skills with the ability to balance and prioritise a busy and varied workload.

- Developed IT skills, with experience using databases and communication platforms.

- Experience of liaising with a wide range of statutory and voluntary agencies at all levels.

- Experience of report writing, including statistical data

- Experience of project management including managing staff         

About Wandsworth Carers’ Centre:

We are a busy, ambitious charity operating at the heart of the Wandsworth community since 1995, helping thousands of people across the borough in unpaid Caring roles. We give information and advice, organise respite, offer complementary therapies, deliver training, provide peer support, arrange fun events and much more.  In short, we are the Carer's friend and advocate, often helping Carers through difficult times.

Wandsworth Carers’ Centre is an inclusive employer. We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do.

Benefits of working for Wandsworth Carers’ Centre:  

Friendly team and working environment, mix of remote and office-based work, some weekend and evening work with time off during the week, annual leave starts at 26 days increasing to 31 days plus bank and public holidays, contributory company pension, ongoing training and development opportunities and an employee assistance program. 

:Post salary - FTE £40,000, pro rata £32,000

We are a small, warm friendly and much-loved charity. Everything we do is about supporting carers.We are mission-led, reducing isolation, supporting lives, changing lives and building a community by bringing carers together. 

Working with us is very much a community thing, you will be part of something that means a great deal to many people, you will become well known by our community, and you will work with us in a beautiful place that is very much the heart of the carer community. Greenwich Carers Centre stands alone. Not only are we the only purpose-designed carers centre in the UK, our carers centre is one of the borough's Grade 1 listed heritage buildings. Our centre includes a fully staffed reception area, cafe,walled garden, activity rooms - all of which are used to very great effect.

Our busy centre is an opportunities hub for carers. We provide educational, recreational, peer support, social, cultural, consultation, information and hobby & interest activities at Greenwich Carers Centre and out across the community. At the very heart of us is one-to-one support  - completely tailored to meet the individual needs of carers, one-to-one support matters - it is crisis intervention, it is problem solving, it is emotional and practical support - it is whatever a carer needs, when they need it.

We are looking for excellence, heart and drive to lead our one-one support services, to lead our outstanding support team, and to work alongside our creative and forward thinking CEO in driving our charity forward. If this is you, we would very much like to hear from you..

The role

Reporting directly to the Chief Executive, this second-lead senior management role supports the CEO in delivering the organisations business strategy. As the statutory service lead for Greenwich Carers Centre, the role is responsible for ensuring the contract compliant delivery of a small portfolio of non-regulated local authority funded services that provide front line support to carers within the Royal Borough of Greenwich.

The role deputises for the Chief Executive and leads a dedicated staff team actively providing essential emotional and practical support to carers across the borough. As the second most senior post in the organisation, the role engages with stakeholders and influences, shapes and informs across most aspects of the charity’s day-to-day operations. By working with the CEO and external fundraising colleagues the role helps to shape the charity by informing the development of grant funded programmes that; provide specialist support to carers, add value to our statutory services, and extend our charity by building upon a consistent level of notable business achievement.

Job description:                               Service Development Lead – Carer Support Services

Reports to: Chief Executive,  

Key holder responsibility:                 Yes

Post:Part-time: 28 hours per week = 4 days

Salary: Pro Rata £32,000. FTE £40,000

Post location: Greenwich Carers Centre, London SE7

Annual Leave: 25 days + Bank Holidays (After completion probation period)

 Direct reports Support team, Participation and Involvement Officer

Statutory Services Lead

To manage a small portfolio of Greenwich-based statutory carer support contracts Greenwich Carers Centre do not provide CGC regulated services. We currently hold three statutory service contracts, highest value service = 400k per annum.

To ensure quality and manage the delivery of services in relation to contract

To ensure services are

·To ensure Charity Log and KPI service monitoring systems are maintained and updated

To report quarterly on service performance via written local authority report, board paper submission and whole-team Quarterly Review Meetings

To assist in the occasional development of local authority tenders and lead on service set-up in response to contract award

To ensure support staff are compliance trained, supported, monitored and supervised

To act as the organisational lead for reporting Safeguarding concerns

Deputising for the Chief Executive

To act as lead manager when the Chief Executive away from the centre, on leave, or otherwise absent.

 To be the lead contact for staff, volunteers and customers

·To deal with and manage arising situations at the centre

·To assist with facility management and operational tasks as appropriate.

·To carry out tasks as requested by the Chief Executive

To ensure the charity has adequate staff cover for planned activities.

Strategic planning and new business

·To support the CEO with business strategy planning

·To work with an external fundraising teams to inform the development of funding bids.  

·To contribute to the financial wellbeing of the organisation by supporting income generating activities

 Partnerships and networking

To represent the organisation by participating in Local Authority and Voluntary Sector Forums, Steering Groups and Consultation activities

To work with voluntary sector partners to extend the reach of our services, collaborate on service delivery and provide new opportunities for our customers

· To negotiate and draft partnership agreements for collaborative working

Involvement and engagement

To ensure carers inform continuous service improvement through the feedback and evaluation of services

To support co-production through carer engagement

To support the set-up of a Carers Committee to inform and shape the operational environment of Greenwich Carers Centre. Once established, to be the senior management contact for the committee.

·To annually review the organisations carer engagement strategies and ensure output requirements are built into project and service delivery.

Marketing and communications

To be an advocate for local carers, speaking locally and regionally on their behalf via a national carers network, and, on occasion by engaging with local media 

To support and inform the development of marketing materials

To represent the organisation when dealing with stakeholders, voluntary sector partners and the wider community

To regularly attend meetings of the Carer Partnership Board as representative of Greenwich Carers Centre To support the charity’s community engagement activities

General

To act in an appropriate manner at all time

To support the Centre Manager and Projects Lead and assist in the day to day running of Greenwich Carers Centre

To undertake any other duties as reasonably requested by the CEO or Board of Trustees

About Kinship

We are Kinship. The leading kinship care charity in England and Wales. We’re here for kinship carers – friends or family who step up to raise a child when their parents aren’t able to. 

Together, let’s commit to change for kinship families

About the role

We’re seeking a solicitor to lead the development of a new legal advice service for kinship carers. Joining an established advice team in a growing national charity, this is a new role focussed on delivering specialist legal advice to individuals and changing policy and practice through strategic casework.

Importantly, the postholder will have the opportunity to shape the role to best meet the needs of Kinship and kinship carers.

You’ll be part of a skilled and supportive team who keep kinship carers at the heart of their service.

Our Advice Team supports kinship carers in complex and challenging situations. It can be a tough role at times, so we prioritise adviser wellbeing and are developing a trauma informed approach to our advice work that we’ll be embedding across the service.

The type of person we’re looking for

You will be a 3 year PQE solicitor with strong knowledge of child law, family court processes and related safeguarding legislation. You will have the ability to become a leading expert in kinship care law. You will bring a compassionate and practical approach to supporting kinship carers to navigate legal challenges, access support, and achieve the best outcomes for the children in their care.

You will understand the broader systemic challenges faced by kinship carers, be a strategic thinker and have an interest in service development and policy influencing.

You will need to be resilient and be able to remain calm in difficult situations. You will be firm, sensitive and professional in your approach and will be clear and assertive as you identify key issues and support kinship carers to get their needs met quickly and effectively.

You will understand how important it is that kinship carers feel confident in making their own decisions with the right information and advice so that they can build their own knowledge and confidence rather than dependency.

Key responsibilities include:

· Provide high quality, people centred, specialist legal advice and assistance to kinship carers in England and Wales on kinship care law-related matters.

· Undertake casework and strategic casework.

· Lead the development of Kinship’s legal offer to kinship carers.

· Provide support, resources and training to colleagues in the advice team to support the quality of legal advice.

· Ensure our legal service is compliant with all relevant regulatory requirements.

· Work with our Policy and Campaigns team to identify opportunities for influencing policy and practice through strategic casework, litigation, policy work or campaigning.

· Support colleagues in our Training and Website teams to develop legally accurate content and resources.

Essential knowledge, abilities, skills and experience include:

· A minimum of 3 years post-qualification experience (PQE) in child law, family law, or closely related fields.

· Experience in both private and public law child-related cases.

· Strong knowledge of child law, family court processes, and related safeguarding legislation.

· Ability to provide clear, accurate, and practical legal advice tailored to the individual circumstances of vulnerable people.

· Excellent written skills and research skills.

· Strong organisational skills to prioritise tasks effectively, meet deadlines, and comply with legal and regulatory requirements.

· Confident in using digital tools, and an ability to learn new tools.

•Strong ethical standards and a passion for supporting vulnerable individuals to obtain access to justice.

(See Job Pack for full job description and person specification)

Kinship are an equal opportunities employer. We warmly welcome applications from appropriately qualified people from all sections of the community and aim to promote diversity. 

What we’ll offer you 

Kinship offers 30 days’ annual leave plus bank holidays (pro-rata for part-time) as well as a generous pension scheme. This permanent role is open to flexible working. We have an excellent wellbeing offer including the Employee Assistance Programme. We will invest in your professional development with training and career development opportunities.

Kinship is committed to championing equality, diversity and inclusion.  We believe our work is greatly enhanced by the varied backgrounds, experiences and views represented within our teams.  We aim to create inclusive teams, celebrate differences and encourage everyone to join us and be their true self at work. We therefore encourage applications from anyone who fits our values, whatever their religion or belief, sex, gender identity, race, age, sexuality or disability and are actively seeking candidates that can bring real innovation and commitment to us. 

This is a fantastic time to join a supportive and well-established team within an organisation with rapid growth ambitions. This role will be what you make it and we’re looking for someone to seize this opportunity!

HOW TO APPLY:

Please apply for the role of Kinship Care Legal Lead by sending a CV and cover letter (no more than 2 pages) detailing how you match the requirements for the role. Please use examples to demonstrate your experience.  Please include your notice period / earliest availability to start.

• Application opens: Friday 28 March  
• Application deadline:  Monday 21 April, 10 AM.
• First interview: Online – w/c 5th May 
• Second interview: In person – w/c 12th May

Some tips for your application:

· Make sure you’ve read the job description and the essential requirements – make sure your application reflects those points in the requirements very clearly.

· Tell us why you want to work for Kinship. We’re interested in working with people who share our values. You can read about our values above.

· Keep your response clear – use bullets points and short paragraphs if that helps. It will help the recruitment team to focus on your knowledge, skills and experience.

· Don’t go over 3 pages on your covering letter.

· Please do not use AI tools like ChatGPT to produce your answers. We use software to check, and your application will be rejected if you do.

Customer Information Manager
Salary £32,320 Full Time 35 hours per week

Do you want a job that makes a positive difference to people’s lives?

Age UK Croydon’s is recruiting for a new role of Customer Information Manager.

If you are an enthusiastic, compassionate and person-centred individual, with an advice background, this could be the role for you. The Helpline and Reception at Age UK Croydon is the “front door” to all of our services and often the first contact an older resident, carer or family member will have in finding information or support for a range of issues including benefits, tradespeople, dementia support, transport, council tax, housing, activities, groups and clubs, help at home and more. We are experiencing increased demand against the background of the Cost-of-Living crisis and reduced advice services in Croydon.

Helpline and Reception work closely with our Advice team, and following restructuring, we are now looking for a Customer Information Manager to grow and lead this team.

If you are passionate about making a difference to the lives of people in the community, and those who care for them and want to contribute to an organisation which is continuously striving to improve, then we would love to hear from you.
We are committed to providing a flexible and productive working environment for all employees. Evolving technology and communication platforms enable employees to work in new and different ways, where we can meet our stakeholder needs and continue to deliver against our charitable objectives. We recognise the importance of supporting employees to have greater personal choice and maintain a healthier work/life balance.

Job Title: Fostering Recruitment Manager

Salary: £44,756 per annum (increasing to £49,729 in 18 months) + £750 per annum Homeworking Allowance + £4,184 London Weighting (if eligible)

Hours & Contract: 35 Hours per week - Permanent Role

Location: Homebased within reasonable travel distance of East, North and West London, Essex and Hertfordshire

As a ‘not for profit’ organisation, TACT puts the needs of our children and carers first and look to appoint individuals who are as passionate about fostering as we are. We are a homeworking organisation, and we pride ourselves on our flexible working opportunities, available from day one, an extensive wellbeing programme and our benefits package, all curated to nurture a healthy work life balance for all our employees so they can give an excellent service to our carers and the young people and children we care for.

As a foster care charity, TACT invests all surplus income into services, staff, carers, and child development. This means that we have been able to invest unique projects like TACT Connect, our unique and ground-breaking scheme for TACT care experienced young people and adults,  as well as our expanding Education and Health services. All our activities are built on our commitment to becoming a fully trauma informed organisation, in line with our key values and ethos.

In 2024 TACT became one of the top 5 charities to work for in the UK, placing 5th in the UK Best Companies Work For survey results , and a top 25 mid-sized company to work with across the whole of the UK.   97% of our people feel proud to work with TACT and think that TACT cares about their wellbeing, while 92% of our people would say they “ love working for TACT”.

This is an exciting opportunity to join TACT as a Fostering Recruitment Manager as we invest in recruiting new foster families. We believe in a relational, trauma-informed approach to recruitment, combining targeted local marketing and relationship-building with the support of a centralised Recruitment Development Manager dedicated to continuous improvement.

If you want to be valued as a professional, be appreciated at work and contribute to better outcomes for the children and young people connected with TACT apply now.

 Overall Duties of the Fostering Recruitment Manager will include:

• Managing local recruitment in line with the local recruitment strategy
• Making decisions on suitability of enquirers to proceed to application.
• Working proactively to meet and exceed enquiry response times, ensuring all enquiries are progressed efficiently within set timescales.   
• Increasing TACT’s presence in the targeted local area’s by leading on recruitment events
• Collaborating with local foster carers to support and organise recruitment activities.
• Management and oversight of new foster carer enquiries, including undertaking Initial Home Visits of prospective foster carers.
• Leading Skills to Foster training groups and facilitate applicants’ completion of pre-approval L&D to ensure they are well prepared for the fostering role
• Supervising and managing the Fostering Recruitment Officer and / or Assessing Social Worker/s.
• Supervising, quality assurance and making complex decisions in relation to assessments to ensure completion within timescales and to the standards required.
• Writing and producing management and performance information to improve recruitment practices.

 TACT offer an excellent employee benefits package including:

• 31 days paid holiday plus 8 annual bank holidays.
• Progression to salary target rate upon completion of 18 months service.
• 45p per mile for business travel.
• Flexible working arrangements (including compressed hours, flexibility around core hours, volunteer days policy).
• Family friendly policies.
• Homeworking ‘bundle’ including annual allowance, IT equipment and a loan for home office set up.
• Help@Hand Employee Assistance Programme (including CBT counselling, 24/7 remote GP appointments, physiotherapy, mental health support and second opinions on serious diagnosis).
• An hour a week of live, expert led activities through the Annual Employee wellbeing Programme.
• Menopause Policy and free Menopause Clinician Appointments.
• Stakeholder Pension Scheme (salary sacrifice).
• Fantastic learning and development opportunities for all roles.

The Fostering Recruitment Manager will be located in the TACT London & The East area and travel across the region will be required. The successful candidate will also be required to travel to face-to-face meetings at least once a month and on other occasions for training and team wellbeing events.

An Enhanced DBS clearance is required for this role and will be processed by TACT on your behalf.

Closing Date: Midnight on Monday 21st April 2025

Interview Date: Tuesday 29th April 2025 (via Microsoft Teams)

Safeguarding is everyone’s business and TACT believes that only the people with the right skills and values should work in social work.  As part of TACT’s commitment to safeguarding, we properly examine the skills, experience, qualifications, and values of potential staff in relation to our work with vulnerable young children.  We use rigorous and consistent recruitment approaches to help safeguard TACT’s young people.  All our staff are expected to work in line with TACT’s safeguarding policies.

We reserve the right to close a vacancy earlier than advertised if the volume of applications is excessive, you are therefore advised to apply at your earliest convenience.

TACT does not accept unsolicited CVs from external recruitment agencies, nor the fees associated with them.

Age UK Sutton is a local, independent charity with a mission to make Sutton a more Age Friendly Place. We deliver a mixture of services for those 50+, their families and carers, run a social enterprise and are involved in local influencing and strategy.  Age UK Sutton makes a difference to the lives of older people and enables the older population of Sutton to live independent and fulfilling later lives.

We are looking for an experienced Community Fundraiser, to be responsible for wider community income generation projects as well as lead on the marketing function within Age UK Sutton.  This is an exciting new role within our organisation and an opportunity to help shape the future of a key local charity.

Age UK Sutton are looking for a proactive, motivated and enthusiastic individual who: 

• Can develop and deliver fundraising and marketing strategies to support our Business Plan; 

• Identifies opportunities to generate new income streams; and 

• Builds a strong, effective profile for Age UK Sutton. 

You will work alongside a supportive, committed and passionate staff team.  Training and development opportunities are available to all staff.  

Full details about the role, including a person specification, can be found within the job pack.  Once you hit apply, you will be able to download and view the job pack. We encourage applicants to contact us for an informal chat to discuss the opportunity and working at Age UK Sutton. 

To apply, please submit a CV and supporting statement. We expect candidates to address the experience, skills and knowledge sections of the person specification, found within the job pack, within their statement. 

This is a fixed-term contract for 2 years with potential for extension.   

Closing date for applications: Sunday 20th April

About BeyondAutism
We are experts in delivering autism education services from pre-school to 25. BeyondAutism is a nonprofit organisation, driving change in the world of autism education to ensure autistic children and young adults access an education which empowers a life full of choice, independence and opportunity. We do this by creating positive educational experiences, training for the professional team around a child, and information, resources and support for families and carers. Our services: We deliver rapid and sustained outcomes in our Early Years’ service by working with parents and children together. Empowering parents to feel resilient and confident in meeting the needs of their child leads to aspirational, informed choices creating a positive and successful step into primary education. Our schools and Post-19 service have a specialist curriculum that ensures sustained success beyond the age of 25, setting children and young adults up with the skills and independence to lead a life of their choosing. By teaching them the academic and life skills they need and through the promotion of a happy, caring environment, we nurture the confidence, independence and self-belief to enable them to make the most of the next stage of their life or education. We also work more widely, activating networks and building local capacity with our solution focused Outreach team. Our unique BeyondAutism Fast Responder® service works at the point of crisis to change the national picture and reduce school placement breakdown.

Our values

At BeyondAutism we are: Dedicated to delivering excellence Developing expertise, outstanding services and positive engagement, always seeking to go above and beyond expectations. Committed to Behaviour Analysis, underpinned by the science of Applied Behaviour Analysis and Verbal Behaviour Contributing to research and ensuring our staff continually develop and share best practice that ensure aspirational outcomes are achieved for autistic individuals. Respectful Embracing diversity, showing integrity, acting with compassion and always treating people with dignity. Proud to challenge Listening, changing thinking, shifting attitudes and educating.

Job overview

The Digital and Content Manager is responsible for the development and execution of BeyondAutism’s digital strategy, ensuring all online content and campaigns support the organisation’s strategic goals. The role owns and manages all digital platforms, including the website, email marketing, paid advertising, and social media (Bluesky, Instagram, LinkedIn, Facebook), ensuring content is engaging, optimised, and aligned with BeyondAutism’s brand identity. This role works closely with the Outreach and Revenue Marketing Manager (ORMM) to ensure digital content and campaigns are effectively aligned with lead generation, outreach, and revenue-driving activities. Together, they will develop, execute, and optimise digital strategies that drive MQL to SQL conversion, audience engagement, and brand awareness.

What we can offer you

You can find a very rewarding career with BeyondAutism. As well as being part of a team delivering lifechanging services, we offer multiple and generous benefits to employees.

Pension scheme *

We offer a competitive pension scheme via salary exchange of 3, 4 or 5% and match your contribution.

Hybrid and flexible working

Charity staff have the option of hybrid and flexible working. To be agreed with HR and the department head.

Season ticket loan *

We can loan you the cost of your season ticket, repaid through monthly salary deductions for the period of the season ticket or less. Maximum period 12 months. Maximum loan £5000.

Bicycle loan *

We can loan you the cost of purchasing a bike for the purpose of cycling to work. Up to a maximum value of £1000, repayable over a period of 12 months or less.

Continuing Professional Development (CPD)

Further education opportunities including Masters, RBTs, diplomas and certificates; and opportunities for membership for relevant professional bodies.

Professional Membership fees

Reimbursement of the cost of annual professional membership fee where continued membership registration is a requirement of your role.

Onsite counsellor

One counsellor working across our sites offering confidential 1:1 counselling sessions.

Perkbox

Access to an online perk scheme which gives you your pick of over 200 great discounts and freebies such as a free monthly hot drink from Cafe Nero, discounts on high street shopping and great price cinema tickets.

Employee Assistance Programme

Free access to a 24/7 confidential counselling support, including opportunity for face-to-face support.

Employee Referral Programme

Generous £400 thank you payment when you refer somebody into one of our open vacancies.

Eye care vouchers

Vouchers to cover the cost of an annual eye examination and single-vision spectacles, if needed.

Benefits marked with (*) are contractual benefits open to staff who have been in post for three months or more.

About the role

Channel ownership and development

• Develop and execute a digital and content strategy that aligns with BeyondAutism’s overall marketing objectives.
• Actively manage and grow the website, social channels (Bluesky, Instagram, LinkedIn, Facebook), and email database, ensuring all content and contact lists are up to date.
• Own the technical maintenance and development of BeyondAutism websites (WordPress), working with external developers when required.
• Ensure all digital activity is integrated and aligned, supporting schools, outreach, fundraising, and admissions.
• Stay up to date with platform algorithms, trends, and best practices to maximise engagement on both paid and organic content.

Website and SEO management

• Manage the BeyondAutism websites, ensuring they remain compliant, up to date, user-friendly, and optimised for conversions.
• Apply SEO best practices (both technical and onsite SEO) to improve website visibility and search rankings.
• Develop and update landing pages to support marketing campaigns and lead generation.
• Liaise with external agencies as needed to enhance website functionality.

Social media and digital engagement

• Develop and implement a content plan for Bluesky, Instagram, LinkedIn, and Facebook.
• Ensure consistency in tone of voice, brand messaging, and content quality across all digital platforms.
• Actively monitor, engage with, and grow BeyondAutism’s online community. Track and analyse engagement metrics to refine social media strategy.

Email marketing and CRM integration

• Plan, create, and send email marketing campaigns via Mailchimp and Raiser’s Edge.
• Develop segmented audience lists to deliver personalised, high-impact content.
• Set up automated email sequences to nurture leads and encourage engagement.
• Track and optimise email performance (open rates, CTR, conversion rates).
• Ensure email and digital activities integrate with Raiser’s Edge for CRM tracking and reporting.

Paid advertising and Google Ad Grants

• Manage Google Ad Grants, ensuring compliance and maximisation of the allocated budget.
• Set up, manage, and optimise PPC campaigns across Google Ads and social media platforms.
• Continuously track performance and adjust campaigns to improve cost-per-click (CPC) and ROI.

Reporting and analytics

• Establish KPIs for each digital channel in agreement with the Head of Marketing & Communications.
• Monitor website, email, social media, and PPC analytics, converting findings into actionable insights.
• Provide monthly performance reports, assessing the return on investment (ROI) for campaigns.

Marketing and outreach campaigns

• In consultation with ORMM, lead on digital marketing campaigns to drive leads, registrations, and awareness.
• Implement digital aspects of the lead generation strategy, including Lunch & Learn webinars.
• Consider the customer journey and experience in all digital marketing activity.
• Support fundraising and outreach teams in promoting campaigns through digital channels.
• Ensure that all digital marketing campaigns align with BeyondAutism’s wider strategic objectives.

Team and stakeholder collaboration

• Work across the organisation to ensure all digital and content needs are met and incorporated into the overall strategy.
• Act as a subject matter expert for digital marketing tools and software, upskilling the wider team.
• Work closely with external agencies, designers, and developers as needed.
• Line manage the Marketing & Communications Officer, ensuring alignment with digital priorities.

General responsibilities

• Adhere to BeyondAutism’s Safeguarding Policies.
• Work within the organisational Diversity Policy to promote equality of opportunity for all learners and staff, both current and prospective.
• Maintain high professional standards of attendance, punctuality, appearance, conduct and positive, courteous relations with learners, parents and colleagues.
• Adhere to policies as set out in the staff handbook.
• Comply with the Data Protection Act/GDPR.
• Undertake other reasonable duties related to the job purpose required from time to time.

What you will bring to the role

We are looking for passionate and dedicated professionals who want to make a truly positive impact on autistic peoples' lives. Working as part of the Marketing and Communications team you will be a crucial part in ensuring key stakeholders are kept up-to-date with the work of BeyondAutism.

Experience

Essential:

• Degree or equivalent experience in Marketing, Communications, Digital Media, or a related field.
• At least three years’ experience in a digital marketing or content management role.
• Strong experience managing websites (WordPress) and social media platforms.
• Proven track record in developing and executing digital campaigns (organic and paid).
• Knowledge of SEO best practices, Google Analytics, and digital performance tracking.
• Experience using CRM and email marketing platforms (e.g., Mailchimp, HubSpot, or Raiser’s Edge).
• Ability to create engaging content, with excellent copywriting and proofreading skills.
• Strong graphic design skills using Canva, Adobe Photoshop, or InDesign.
• Basic video editing skills for social media and web content.
• Experience working with third-party agencies to develop and refine digital strategies.

Desirable:

• Additional qualifications in SEO, Google Analytics, UX/UI, or Digital Strategy.
• Experience working in a charity or non-profit sector.
• Familiarity with fundraising or donor engagement campaigns.
• Experience running A/B testing to improve digital engagement.
• Experience with conversion rate optimisation (CRO) and user experience (UX) design.
• Experience in marketing automation and lead scoring systems.
• Advanced video editing skills using Adobe Premiere Pro or Final Cut Pro.
• Knowledge of accessibility standards for digital content.

Skills

Essential:

• Expertise in social media management, including content planning and platform-specific strategies.
• Strong analytical skills, with the ability to track and report on digital marketing performance.
• Ability to develop SEO-driven content strategies and optimise web pages for search rankings.
• High level of technical proficiency, able to troubleshoot website and digital tool issues.
• Understanding of social media algorithms and trends to maximise engagement

Desirable:

• Ability to analyse and interpret market trends and audience behaviour.
• Knowledge of Google Tag Manager and event tracking.
• Experience in agile project management methodologies.

Abilities

Essential:

• Strong problem-solving skills and innovative thinking.
• Entrepreneurial mindset, with the ability to identify opportunities and drive initiatives forward.
• Always seeking to improve and optimise processes.
• Excellent organisational skills, with the ability to manage multiple projects and deadlines.
• Ability to mentor and upskill colleagues on digital best practices.
• Comfortable presenting insights and recommendations to senior stakeholders.

Desirable:

• Ability to translate complex data into actionable insights.
• Experience working in multi-stakeholder environments.

Personal Qualities

Essential:

• l qualities An approachable, positive, can-do attitude. Passion and enthusiasm for marketing.
• Commitment to high standards of work.
• Energetic, flexible, adaptable, and able to relate well to different types of people.
• A commitment to safeguarding and promoting the welfare of children and young adults.
• Strong communication and interpersonal skills, able to work collaboratively across teams.

Desirable:

• A keen interest in emerging digital marketing trends and technologies.
• Ability to work under pressure and adapt to changing priorities.
• Ability to lead and inspire colleagues with innovative ideas.

Job Types: Full-time, Permanent

Pay: £38,000.00-£39,890.00 per year

Benefits:

• Additional leave
• Company pension
• Referral programme
• Work from home

Schedule:

• Monday to Friday

Work Location: Hybrid remote in London SW15 5LD

Position: Change Communications Manager
Type: Full-time (35 hours a week) - Fixed term contract (12 months)
Location: Office-based in London with flexibility to work remotely
Salary: £44,339*per annum plus excellent benefits
Salary Band and Job Family: Band 3, Professional/Technical

*you’ll start at our entry point salary of £44,339*per annum, increasing to £47,110 * after 6 months service and satisfactory performance and to £49,881* after a further 6 months.

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK. 

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference. 

About this job

Please note this is a fixed term contract for 12 months.

We are looking a Change Communication Manager to lead in developing, coordinating and delivering strategic communication campaigns to support the MS Society’s internal transformation work. This includes projects strengthening our data and service offers and enhancing our organisational culture.

An expert in change communication and stakeholder engagement, you will work closely with teams across multiple projects, synchronising content delivery and language to ensure clear storytelling and maximising employee engagement. 

Your work will involve understanding the needs of audiences across the charity, ensuring they are connected and engaged with the transformation programme.

As a skilled storyteller, you will craft inspiring narratives that connect staff and volunteers to the charity’s transformation journey and its wider strategic aims. Your work will help staff and volunteers feel informed, engaged and empowered as we evolve our ways of working.

More information about our job opportunities and how to apply can be found on our MS Society website.

Closing date for applications: 9:00 on Tuesday 15th April 2025

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

Do you have an understanding of the needs of people with dementia and their carers?  

Could you lead and support a team of Dementia Advisers to deliver an effective service to clients? 

Age UK Sutton is a local, independent charity with a mission to make Sutton a more Age Friendly Place. We deliver a mixture of services for those 50+, their families and carers, run a social enterprise and are involved in local influencing and strategy.  The Dementia Hub has been formed from key learning and insight gathered through a year-long pilot period of delivery and the first joint Health & Social Care Dementia Strategy commissioned in Sutton.The service aims to offer a central, single Point of Support in the Borough and enable people with dementia and their carers to live well and maintain their independence for as long as possible.  

We are looking for a Team Leader to provide supervision and support to a team of Dementia Advisers and service volunteers and to co-ordinate the Dementia Hub.  This new role will work alongside a passionate team to develop a growing service.

Age UK Sutton are looking for a supportive and person-centered individual to: 

• Team lead five part-time Dementia Advisers and service volunteers; 

• Provide a seamless service that offers consistent and timely access to information and support, including exploration of client needs and triaging as appropriate; 

• Build relationships with health and social care professionals and work within the Memory Assessment clinic; 

• Carry out skilled record keeping and contribute to the monitoring and evaluation of the service; and 

• Promote the service within all communities to ensure the service is accessed by individuals across the Borough.  

Training and development opportunities are available to all staff.

Full details about the role, including a person specification, can be found within the job pack. Once you click to apply, the job pack will be available to download and view. We encourage applicants to contact us for an informal chat to discuss the opportunity and working at Age UK Sutton. 

To apply, please submit a CV and supporting statement. We expect candidates to address the experience, skills and knowledge sections of the person specification, found within the job pack, within their statement. 

This is a fixed-term contract for 12 months with potential to become permanent.   

Closing date for applications: Wednesday 9th April  

Position: Helpline Support Officer
Hours: Full-time (35 hours a week) – Substantial Part Time considered
Contract: Fixed Term 12-month maternity cover contract
Location: Office-based in London, with regular home working
Salary: Starting from £26,384* per annum plus excellent benefits
Salary Band and Job Family: Band 1*, Charity
*you’ll start at our entry point salary of £26,384 per annum, increasing to £28,033 after 6 months service and satisfactory performance and to £29,682 after a further 6 months.

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

In this role you will be providing emotional support and information to people affected by multiple sclerosis (MS) that empowers them to; live to their full potential, take an active role in their treatment and secure the care and support they need. As part of the helpline team you will also contribute to the overall implementation of the teams objectives and successfully embedding new services.

Our helpline is open 9am – 7pm and therefore this role includes working a shift pattern of 9-5, 10-6, 11-7 or as the service demands.

Please note this is a fixed term 12-months maternity cover contract. This role is full time, part-time hours (28 hours +) will be considered.

Closing date for applications: 09: 00 on Wednesday 23rd April 2025

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.