Care Management Jobs
The Supporter-led Fundraising (SLF) team at Alzheimer’s Research UK (ARUK) is responsible for securing income from individuals, groups, and regional corporate partners across the UK. SLF bring in a significant number of new supporters and income to the charity through mass participation events, fundraising products, and self-fundraising events. The team manage these supporters to give them the best possible experience with ARUK, and to help them fundraise for a cure.
As the Senior Marketing & Engagement Manager in a one-year FTC role, you will lead the Marketing & Engagement team. You will manage the Marketing & Engagement Manager and support the work of the Community Fundraising and Sporting Events teams in order to deliver our strategy and meet our annual income target.
You will: support the development and progression of the Marketing & Engagement Manager and two Marketing Campaigns Officers, oversee the strategy for SLF-wide marketing campaigns, manage marketing budgets and own the relationships with external media and creative agencies, support with sign off for all SLF marketing content, own stakeholder management with Heads and Managers across ARUK, and oversee a new engagement strategy to review and implement a new stewardship plan across SLF supporters.
This is a 12-month Fixed Term Contract, or on the return of the substantive post holder, to cover a period of maternity leave.
Main duties and responsibilities of the role:
· Shape the strategic direction for marketing and supporter engagement for the SLF function within the charity.
· Innovation – be responsive to the ever-changing digital landscape and react to trends and opportunities.
· Work closely with the Digital and other Marketing teams across ARUK to integrate the newly appointed media agency: ensure best practice, more aligned working, better spending of budgets, and improved performance and results.
· Team leadership and stakeholder management – you will support the team with prioritisation of work and requests based on the wider Fundraising & Marketing priorities to support growth.
· Manage the SLF relationship with external media and creative agencies.
· Creative sign off of all SLF marketing content.
· Working with SLF Heads and Senior Managers to deliver £7m annual income within SLF, defining and making sure SLF priorities are delivered, shaping team culture and developing the growth strategy and ambition
Strategy and planning
· With the support of the Director of Supporter-led Fundraising, lead the development of the overall SLF marketing strategy to deliver exceptional supporter relationships, partnerships, and fundraising products to achieve further transformational growth.
· Be the digital marketing expert among SLF products and events teams, leading the Marketing & Engagement team to support on the delivery of their income objectives.
· Lead the development of the Marketing & Engagement team’s annual operational planning and five-year strategy, driving greater focus on scaling up the volume and value of supporters whilst maintaining great engagement and supporter experience.
Product marketing and management
· Lead the Marketing & Engagement team to support with the strategic planning and delivery of new and existing fundraising products/events to maximise income and attract new audiences.
· Ensure the creative and brand integration of products across SLF to drive maximum value and awareness.
· Support the development and delivery of all products on time, on budget, and on brand across a variety of media.
· Routine end of campaign reviews and analysis, with proactive adaptation of plans to optimise results.
· With the Marketing & Engagement Manager, be the SLF points of sign off for all marketing materials, responsible for proofreading and approving all marketing literature and brand materials for the department.
· Lead the team to deliver exceptional marketing creative and copy in-house, with support from the Design and Brand teams.
Supporter engagement
· Write inspiring marketing copy and compelling communications supporting SLF activities to drive action.
· Lead the team to deliver and implement a new supporter engagement strategy, improving stewardship and engagement journeys across all SLF supporters.
· Work with teams across ARUK to develop and implement improved SLF CRM/supporter segmentation, supporter journeys, and lifetime value understanding.
· Working with the Insight team and SLF Heads, improve SLF audience insights, interpretation, and application.
People management
· Management and development of the Marketing & Engagement Manager and support their growth as the manager of two Marketing Campaigns Officers.
· Continue to develop the vision, purpose, and strategy for the Marketing & Engagement team.
· Agency relationship management across a variety of partners and suppliers, including our media and creative agencies.
· Work with the Head of Communications, Head of Brand and Head of Digital to ensure all communications and activities are aligned across the charity.
· Work together with Heads and Senior Managers across the organisation, integrate the new media agency to drive better planning and collaboration, aligning strategically for our next phase of growth.
Budget management and reporting
· Annual budgeting of fundraising product/marketing expenditure and regular reforecasting and reporting.
· Annual operational planning and five-year forecasting, including quarterly Fundraising & Marketing directorate check-ins.
· Work closely with key teams across ARUK to ensure engagement, acquisition, and remittance is monitored and evaluated (including trend analysis and KPI tracking).
What we are looking for:
· Creating and delivering multi-channel marketing acquisition strategies.
· Delivering budgets, annual operational planning, and five-year strategy.
· Copywriting, copyediting and proofreading.
· Line management and team development.
· Digital marketing expertise and growth ambition.
· Managing external media and creative agencies.
· Excellent GDPR knowledge and practice.
· Excellent attention to detail to deliver high quality output.
· Stakeholder management skills (internal and with external agencies).
· Reactivity and agility to change activity or re-allocate budget based on performance.
· Experience of working as part of a leadership team.
Additional Information:
Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.
Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events.
Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD.
Salary: Circa £52,000 per annum, plus benefits
Please download the Vacancy Pack for more information.
The closing date for applications is the 21st July 2024, with interviews likely to be held week commencing the 29th July 2024. We would encourage you to submit your application at the earliest opportunity as the closing date may be brought forward at any time. Please indicate in your covering letter if you are unable to attend an interview on a certain date.
We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented. Any offer of employment is however subject to you having the right to work in the UK.
As part of our commitment to be an inclusive employer and ensure fairness and consistency in selecting the best candidate for this role, your CV will be anonymised as part of the selection process. Should you need any adjustments at either the application or interview stage, then please do contact us via our wrebsite.
How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.
About Alzheimer’s Research UK:
Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.
There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer’s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure.
In 2022, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises ‘World Class’ levels of workplace engagement and were also listed in the prestigious Best Companies lists:
• 48th in the 100 Best Large Companies to Work For in the UK.
• 19th in the 100 Best Companies to Work For in the East of England.
• 3rd in the 50 Best Companies to Work For in the Charity Sector.
In addition, we were also shortlisted for a special award recognising the work undertaken on reducing our environmental impact.
In 2021, we were awarded the HR Management award by The Charity Times for our Wellbeing initiatives throughout the pandemic.
In 2020, we demonstrated our commitment to changing the way we think and act about mental health in the workplace and signed the Time to Change Employer Pledge.
ARUK really does look after its people, where you will be able to add value and make a difference.
To view further details about working for us and the benefits we offer, please visit Alzheimer’s Research UK.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Head of Relationships – South
£60,000 - £80,000 per Annum
Location; Hybrid with travel as and when required for the role to meet commissioners and visit services.
United Response are not just a social care provider – We are a charity dedicated to championing the rights of people who have learning disabilities, Autism and complex needs to live, work, socialise and participate in the community, free of discrimination and unnecessary boundaries.
Key Purpose of the role
As a Head of Relationships, you will Build and maintain the relationship with target local authorities, making sure we understand what local authorities need and want and grow our income and increase the provision of our services.
The role will be to ensure that exceptional business relationships are developed with our commissioners guaranteeing the long term sustainability of the contracts. You will be the subject matter expert for your assigned commissioner and Local Authority and negotiate new business outside of the frameworks and tenders. While assessing service delivery against contracts and provide feedback on any gaps in operations, you will convey any necessary changes with the commissioners.
Who you are
To be successful, you will have senior level experience of being a Relationship/Account Manager for Local Authorities, Commissioners or Multi-Million corporate clients. With credibility in building relationships with public sector funders/commissioners you will have significant experience of negotiation and able to apply different techniques to varying situations. You will have leadership and motivational experience with a multicultural staff team with the ability to create a high performance environment, for all our contracts while setting and monitoring measures that reflect the corporate objectives and customer goals.
Please refer to the full Job description and person specification attached
Who is United Response?
United Response is a leading national charity. We were founded in 1973 with just one service in West Sussex. We now support around 2,000 people, work in 400 locations across England and Wales and employ more than 3,500 staff. In our work we aim to be CREATIVE, STRONG, HONEST, RESPONSIVE and UNITED.
United Responses’ culture of inclusion, focus on health and wellbeing and working models helps ensure that everyone – regardless of background – feels included and can be the best they can be. We believe we are made stronger by the unique capabilities and qualities that each person brings to our organisation and we invest in our employees to inspire confidence and help everyone realise their full potential.
United Response is proud to be an equal opportunity workplace. We are committed to the Mindful Employer values and are a Disability Confident employer, providing support to applicants with mental and or physical disabilities.
We reserve the right to close this advert before the closing date - therefore don't delay, submit your application today!!
The client requests no contact from agencies or media sales.
About The Advocacy Project
We help people speak up and make decisions about their health, wellbeing and social care. We’re here to make sure people who are vulnerable because of their circumstance can understand their rights, make effective choices about their lives and voice their concerns.
Some of the ways we do this include:
· advocacy services that make sure people can express their wishes when decisions are being made about their care or wellbeing
· user involvement projects that help organisations improve what they offer by listening to people who use their services
· local Healthwatch services, which act as health and social care champions for the areas they serve and give people a direct channel to share their feedback
· innovative Personal Health Budget projects that allow people to access items and services to improve their wellbeing.
About the role
We are searching for an exceptional Learning Disability (LD) User Involvement Project Manager to work in our well-regarded learning disability user involvement services.
The post holder will be responsible for managing the ‘Synergy’ Learning Disability User Involvement Project, supporting and supervising ‘experts by experience’ - learning disability representatives, volunteers and participants - and actively reaching out to the wider Camden learning disability community, reporting their views to Council, NHS and CCG representatives, helping to shape the services people from this community receive.
Key responsibilities
- Support the user-led ethos of the Synergy project, and provide line management, supervision, support, and annual appraisal of the Synergy Reps. This also includes managing volunteers, work experience/internship opportunities, and recruitment to the Synergy project; and processing reward & recognition, salary payments and queries.
- Manage and deliver consultations, training, groups, and workshops that align with local and national priorities, as well as the Advocacy Project’s strategic priorities, feeding this into decision-making forums. This will include involvement in the Camden Planning Together Board, including agenda setting, creating Easy read documents, and supporting the co-chair.
- Design and conduct consultations, through a variety of methods including interviews, surveys, focus groups, meetings, and forums; with individuals or groups; in person, online, and via telephone or video calls. Collate consultation results and write up evaluation reports.
- Provide regular speaking up opportunities, which might include drop-ins, group meetings, consultations, forums and focus groups as well as one-to-one interviews - addressing any gaps in diversity to ensure a diverse representation of the community are engaging in opportunities.
- Develop effective working relationships with key staff in health and social care and voluntary sector services including carers; working in partnership with them to raise awareness of the Advocacy Project services and to amplify user voice and to shape local and national services.
- Manage the service according to the contract and allocated budgets ensuring they meet agreed standards, monitoring system requirements, service goals and outcomes; and provide accurate and timely project updates and monitoring reports.
- Develop and manage income generation opportunities such as training, awareness sessions, and easy read translation.
- Work according to the Equality Act 2010 and other forms of legislation that combat discrimination and promote equality and diversity.
- Communicate effectively with people with a learning disability, including people with profound and multiple learning disabilities (PMLD), using a range of creative approaches – for example, Makaton, intensive interaction and objects of reference - to maximise participation opportunities in line with the Advocacy Project’s Accessible Information Standards.
- Support the Synergy team to participate in recruitment or procurement procedures within but not limited to Camden Council, NHS settings, and NCL CCG.
- Use organisational software and systems to record information that will contribute to the writing of regular reports.
- Keep up to date with developments and good practice guidelines in advocacy and user involvement and of health and social care services/legislation and local and national policy, and priorities relating to people with learning disabilities. This includes co-production, involvement, representation and consultation practices.
- Work with commissioners and key stakeholders to develop effective consultation, involvement, and co-production.
- Attend local, London-wide, and national events and meetings; and support the Synergy Reps and volunteers to attend.
- Work as an active member of the user involvement team - contributing to service planning and development. Where necessary, provide cover within the UI team.
General responsibilities
- Participate in team meetings and training.
- Participate in personal, team and organisational development.
- Ensure an understanding and compliance with health & safety, safeguarding, risk regulations and The Advocacy Project policices.
- Work to our mission, vision, and values.
- Carry out other projects and tasks as needed.
Person specification
We welcome applications from people with transferrable skills and qualities, and people with diverse employment histories and personal backgrounds.
Essential qualities and attributes:
- Understanding of the issues faced by people with a learning disability, and recent developments in policy and practice, and health and social care legislation.
- Sound knowledge of services for people with learning disabilities
- Experience of the principles, practice and different approaches to user involvement, including co-production, consultation and speaking up forums.
- Ability to listen, communicate and build trust with people with learning disabilities, including those with high support and complex needs and/or profound and multiple learning disabilities (PMLD), to enable them to express their views and support their inclusion in the development of local, London-wide and National strategy.
- Ability to manage group dynamics, and negotiate/resolve conflicts or disagreements that may arise during group meetings.
- Ability to work with a wide variety of stakeholders including commissioners, volunteers, service users and colleagues.
- Excellent communication skills (written and verbal) and understanding and experience of using a variety of creative communication methods such as Intensive interaction, Easy read, Makaton, Talking mats, and Objects of reference etc.
- Excellent interpersonal skills and ability to adopt a person-centred approach
- Experience of providing supervision and support to others
- Commitment to working within the Advocacy Project code of conduct, equality and diversity, and safeguarding policies.
- Ability to be pro-active, to use your own initiative to plan and execute projects, to prioritise your own workload, to problem-solve, and to work as part of a team.
- Commitment to Equality and Diversity - to understanding, recognising, respecting and valuing differences (for example, due to Age, Race, Sex, Gender Reassignment, Disability, Sexual Orientation, Religion or Belief).
- Evidence or commitment to ongoing professional development.
- Ability to work and deliver the project remotely – using technology and various online platforms, for example Zoom, Microsoft Teams etc.
- Knowledge of the Equality Act 2010, Mental Capacity Act 2005, and Care Act 2014, to support service delivery and supervision of the Reps and volunteers.
Desirable knowledge, experience and qualifications:
- Understanding of the issues faced by people with mental health issues, and older people
- Understanding of Advocacy under the Care Act
- Understanding of Accessible Information Standard.
Benefits of working for us
We’re committed to providing an empowering, flexible and supportive working environment for all our staff.
Our employee benefits include 30 days annual leave (including up to 3 days between Christmas and New Year), participation in a pension scheme with 6% employer contribution, access to a free confidential counselling service, and an interest-free travel/bike loan.
All our staff are supported to learn and develop in a variety of ways, including a monthly lecture series where we invite sector experts to talk to our staff on topical issues.
We are a Disability Confident and Mindful Employer.
We help people speak up and make decisions about their health, wellbeing and social care.
The client requests no contact from agencies or media sales.
Team Manager Lived Experience Practitioners
We’re looking for a highly motivated and skilled individual to join our management team. You should have proven management experience within the field of Mental Health and be committed and passionate about supporting people in their recovery journey.
Position: Team Manager – Lived Experience Practitioners (LXP)
Location: Leatherhead (Some travelling around Surrey may be required on occasions), Home Working
Hours: Full-time 37hrs (Evening or weekend work may be required)
Salary: £33,949 (per annum)
Contract: Permanent
Benefits: Pension, Employee Assistance Programme
Closing date: Sunday 21st July 2024
The Role
As the Team Manager, you will support the Service Manager in overseeing aspects of the delivery of our LXP team. You will lead and motivate a small team of around 11 individuals to deliver quality and impactful interventions: resolving and responding to any issues and implementing any necessary changes.
You will promote the development of best practices in Lived Experience working across services and within the wider organisation.
You will assist in managing key stakeholder relationships, have management responsibilities over the contracts attached to our services, and work closely with and be supported by the Service Manager, and other members of the senior management team. You will also work closely with our partners.
This post is subject to the Disclosure and Barring Service (DBS) check at an enhanced level.
Key responsibilities include:
- To oversee aspects of our services to ensure a safe, welcoming, and effective provision for all staff, volunteers, clients, and partners.
- To provide management supervision to the staff team.
- To work with the Service Manager to ensure the services operate within budget, making the best possible use of resources.
- To monitor and ensure compliance with contractual responsibilities.
- To maintain strong administrative systems to record outcomes and key performance indicators.
- To work with the Service Manager on recruitment and to induct, appraise.
- To ensure Health and Safety policies are being followed in all places of work involved in service delivery.
- To have a good knowledge of and to ensure compliance with safeguarding legislation and procedure.
About You
We are looking for a Team Manager with a minimum of 3 years’ experience working in mental health, wellbeing, and behaviour change work with adults. You will also have experience in managing a complex service which involves multiple partners and services with vulnerable people.
You will also have:
- Relevant management qualification and or relevant management experience for the role.
- Experience in managing incidents, risk and/or safeguarding.
- Experience in managing staff and volunteers effectively.
- To work collaboratively within a multidisciplinary team (statutory and voluntary).
- An understanding of confidentiality, consent, and information sharing, including GDPR.
- An understanding of Safeguarding policy and practice.
- Good communication and writing skills and a commitment to accurate and confidential record keeping.
- Ability to interact effectively with clients, colleagues and other professionals whilst retaining clear boundaries.
- Ability to work to all the policies, procedures and standards of the service and joint working arrangements with statutory and voluntary sector partners.
- Extensive knowledge and understanding of mental health issues.
About the Organisation
The charity is a mental health and emotional wellbeing charity, supporting Surrey residents since 1994 in Banstead, Elmbridge, Epsom & Ewell and Mole Valley.
Offering a variety of face-to-face and online services, available to adults (aged 16+) living in Surrey who would like to restore and/or maintain their mental and emotional wellbeing (no diagnosis needed). The services are free of charge, with no waiting list and no time limit.
You may also have experience in areas such as Team Manager, Deputy Manager, Service, Supported Living, Complex Needs, Accommodation Service, Housing, Social Housing, Mental Health, Mental Health Support, Mental Health Support Worker, Mental Health Service, Recovery, Social Care, Care and Support, Outreach etc. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Research and Evaluation Manager (Maternity Cover), Together for Childhood
Child abuse is preventable if we all work together. This is our belief. It drives us. Our purpose is to work with communities to fight for every childhood.
Together for Childhood at the NSPCC is our place-based initiative working with local communities to make them safer for children. We work with local partners and families to come together to prevent abuse and tackle the problems that cause it through systems change. Join the Together for Childhood team as a Research and Evaluation Manager (Maternity Cover) and nurture the development and implementation of meaningful research, evaluation and learning work.
Do you have the skills to lead and grow excellent research and evaluation work?
- We're looking for an experienced researcher/evaluator to support and mentor embedded research and evaluation teams in the design and implementation of central and local Together for Childhood projects.
- The candidate will also be interested in the strategic development of Together for Childhood's evaluation and learning framework.
- Excitingly, this role will also have opportunities to contribute to the NSPCC's wider research and evaluation work, to help build the evidence base that can stop child abuse.
- This role will be a great fit for a candidate with a strong background in qualitative and quantitative methodologies and their application in community settings, including with children and minoritised groups.
- experience will be supported by a commitment to making an impact through collaborative, inclusive and participatory practice in all areas of their work.
- Experience researching intersectional, poverty-aware and trauma-informed practice in the prevention of child abuse and neglect, or a related field, will also be incredibly valuable to the team.
Do you want to foster empowered local leadership within your new team?
- As Research and Evaluation Manager, you'll become part of a team that cares about the work they do and the people they work with.
- Your team values diverse perspectives and is committed to being learning-oriented.
- This is a great opportunity to be a passionate manager and supports your team to grow, for example, by developing person-centred and trauma-informed approaches to research and evaluation.
- As part of this team, you will also be supported to develop in relation to our compassionate and relationship-centred ways of working.
Additional considerations for the role
The post is full-time and fixed term (14 months) but part-time/flexible/hybrid working will be considered. The role line manages research colleagues in both the Glasgow and Grimsby Together for Childhood sites, as well as working with colleagues in the NSPCC's London office. Travel to the Together for Childhood sites is an important part of the role. We would also be open to candidates seeking a secondment opportunity
This is a 14-month maternity cover and will start in September 2024. We expect to be interviewing in early July. The interview process will have two stages to ensure recruitment panel representation from diverse NSPCC perspectives, and will cover both a competency-based and value-based interview. Competency-based interview questions will be shared in advance, in line with the NSPCC's inclusive recruitment approach.
This advert may close early if enough applications are received.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Talent Set are delighted to be partnering with St Martin-in-the-Fields Charity on the recruitment of a Trusts & Foundations Development Manager for their fast-expanding fundraising team.
What’s on offer:
Salary: £43-£48,000 per annum
Working Pattern: Hybrid working from their Bloomsbury office (Central London)
St Martin-in-the-Fields Charity exists so that everyone has a safe place to call home, providing emergency financial help that can transform a person’s circumstances within days. The Charity also funds a range of projects across the UK, providing innovative services within healthcare, legal advice and mental health support to facilitate a long-term transition out of homelessness. The Charity is at a pivotal stage in their development, building on the hugely successful BBC Radio 4 Appeal that will enter its 100th Anniversary in 2026, diversifying income streams to create year-round opportunities to donate and support their diverse programmes.
The Trust & Foundations Development Manager will play a key role in enabling the optimisation of the Charity’s net income from UK and global Trusts, Foundations and Lottery funding sources. This will enable the funding of the Charity’s key projects and programmes in the lead up to and beyond the 100th anniversary of the BBC Radio 4 Appeal in 2026, directly impacting the lives of those at risk of and experiencing homelessness.
The post holder will also ensure the highest quality of stewardship and donor care are maintained to drive committed partnerships. Key duties include:
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Work with the Head of Leadership Giving to further develop the Charity’s Trust and Foundations fundraising strategy, maximising sustainable net income from both general and restricted Trust and Foundation funding sources, and capitalising on opportunities afforded by the 100th anniversary of the BBC Radio 4 Christmas Appeal in 2026.
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Acquire an excellent knowledge and understanding of the Charity’s values and programmes, working collaboratively across the Charity to create bespoke donor materials and cases for support that interest, engage and motivate to give.
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Develop a pipeline of new funding opportunities from both UK and global Trusts and Foundations, whilst developing relationships with existing funders.
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Take a lead role in the management of successful grant applications to ensure that reports to funders are delivered in a timely and effective manner, reviewing narrative and financial reports to ensure donor requirements have been met, and consulting with and ensuring input from relevant technical and financial staff.
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Collaborating with the Head of Leadership Giving to ensure that resources and budgets are managed effectively.
We’re looking for the following skills and experience for this role:
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Substantial experience of identifying, negotiating and securing significant new partnerships from large scale Trusts and Foundations based in the UK and globally.
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Excellent track record of developing existing Trust and Foundation partnerships through excellent account management techniques.
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Experience of developing compelling audience focused cases for support to drive engagement and long-term value from Trusts & Foundations, Lottery and where appropriate, Institutional funding sources.
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Proven experience working with senior volunteers, influencers or advisers to achieve Trust and Foundation fundraising success either in peer-led fundraising (such as development boards) or peer-peer fundraising (such as giving networks) or by working in partnership with senior stakeholders on individual approaches.
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Experience of deploying prospect research to support the development of relationships with target trust and foundation funding sources.
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Interest and/or understanding of the issue of UK homelessness and the grant funding landscape in relation to those organisations and NGOs seeking to impact upon it.
If you feel you have the skills, experience and passion to end homelessness in the UK, then we would love to hear from you! To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to every application.
We are committed to diverse and inclusive recruitment practices that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.
Location: Didcot
Discipline: Care and Support
Job type: Permanent
Salary: £30,000 per annum
Expiry date: 01 Aug 2024 23:59
Are you looking for a meaningful career? Would you like the opportunity to become a dedicated manager, helping individuals with learning disabilities live the best life possible?
As a Deputy Service Manager at Hft you’ll be supporting adults with learning disabilities to live the best life possible. Supporting the Service Manager, you will be responsible for nurturing and inspiring those coming to work for Hft to help ensure we have the best staff teams offering great support services. This role also offers great opportunities for career progression to help you develop your knowledge and skills.
Hft is a charity that supports adults with learning disabilities. We believe in a world where anyone with a learning disability can live within their community with all the choice and support they need to live the best life possible. We are looking for people who are naturally caring and compassionate and align with our values.
What’s in it for you?
We offer a range of benefits and career development opportunities. We’ll give you a comprehensive induction, full training and support along the way. With Skills for Care accreditation we are committed to investing in you to ensure you have the specialist skills and expertise needed to support people to live the best life possible.
As a ‘Gold’ standard Investors in People accredited employer, we are committed to supporting colleague wellbeing as a priority. Within this, all Hft employees get access to TELUS Health – the world’s biggest 24/7 colleague counselling and support service. It is completely free for all colleagues to use in complete confidence, whenever and however they want to access it.
We offer
- Annual Leave: 33 days (including 8 days statutory bank holidays)
- Apprenticeships: Hft will fully fund and provide training for you to obtain your Level 5 Diploma in Leadership and Management within the first 12-18 months of your employment.
- Training: Access to award winning training and development
- Wagestream: Allows you to flexibly access your pay throughout the month and utilise a range of financial support, through its dedicated app
- Aviva Digicare + workplace: Access to wellbeing services including health checks, Digital GP and mental health support.
- TELUS health: A 24/service, completely confidential counselling and support platform and helpline that is free for all colleagues to use.
- Discounted mobile ‘phone contracts. As an Hft employee, you’ll be able to take advantage of Vodafone’s Employee Advantage programme, giving you up to 30% off.
- Care Friends: Employee referral app – earn money for referring your friends to work for Hft.
- Free life assurance – 3 x your annual salary
About the role
Alongside the Service Manager, you are responsible and accountable for monitoring, maintaining and providing the highest standards of clinical and personal support and service delivery, while promoting independence and choice to the people supported in the service. You will support the Service Manager to manage and ensure the delivery of the service’s key quality and safety priorities by holding delegated responsibility in key areas of the day-to-day running of the supported living activity/service. You will also have delegated responsibility for the direct
supervision and line management of a team of Support Workers. As a senior member of the team, you will promote and lead good practice at all times, doing all you can to make sure that the people we support and their colleagues come to no harm and that the people we support are satisfied with the level of support they receive by acting as an exemplary role model.
As a Deputy Service Manager, flexibility is important for both you and for the service. You will be required to do on-call shifts during out of office hours. You will be expected to work 20% of your total weekly hours on shift across your assigned services and will be able to role model all aspects of a support worker role duties and responsibilities. Following your time on shift, and in general practice at all other times, you will have responsibility for reporting back to the Service Manager and for maintaining a continual dialogue loop of feedback that focuses on quality, and continuous improvement and learning and ensuring the smooth operation of the allocated group of services.
A full UK driving licence, with access to your own vehicle, is essential for the role.
About you
- You will have significant, recent experience at a front-line management level in field of learning disabilities in regulated services which may have included being a Registered Manager
- You will have knowledge of legislation and guidance relating to adults with learning disabilities, CQC regulations and Health and Safety issues.
- You need good IT skills and experience of maintaining records to be a success in this role. ???????
- You need to hold a Level 5 Diploma in Leadership and Management for Adult Care or hold a level 3 diploma and be willing to undertake this level 5 apprenticeship qualification within an agreed reasonable timescale of 18 months as part of a development plan
- You will have the ability to lead and manage people and be a role model in all aspects of people leadership especially performance
- If you have the passion for delivering high quality care and support services to people with learning disabilities and you want to make a difference to enable people to live a more fulfilling and independent life – then this is the role for you. ???????
???????For more information on the role and responsibilities, please refer to the job description & person spec.
Job Description & Person Specification
REF-215 036
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
As Complex Needs Community Keyworker you will provide one-to-one support to women on Probation living in the community, and women being released from Prison as part of their Post Sentence Supervision. You’ll provide focused support in identifying their needs and empowering them to access appropriate services in the community. You will also provide some in-reach and ‘Through the Gate’ support prior to women being released from prison.
You will manage a caseload of women with complex needs who are facing housing issues and provide them with advice, guidance and support that helps them connect with other support services in the community that can assist them to overcome barriers when securing safe and appropriate housing.
The role involves a significant amount of data recording and updating case management systems so you need to be prepared to spend a minimum of 35% of your working hours on this aspect and will need to manage your time effectively to meet the data management requirements. This is also a predominantly independent role, so you will need to be confident to make decisions and able to manage your own workload.
You will be employed by One Small Thing but will be part of a wider team of Community Keyworkers employed by our partner Advance. You will also have a desk space at Hope Street, Southampton, to facilitate close working with the rest of the Hope Street team.
You will be required to participate in training and team building events with the wider One Small Thing team as well as the Advance team, in Hampshire.
This post requires that you are able to drive and have access to your own vehicle; there may be occasions where you are required to support residents to attend appointments. You will also be required to attend local or county meetings or training.
This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
Your application will consist of your:
1. CV
Please include to the nearest month and year, the previous jobs you have held as well as any voluntary or unpaid work. These details should be included, particularly where the experience has helped you develop knowledge, skills and abilities asked for on the Person Specification. Please include any relevant full or part-time training or study that you have undertaken.
2. Personal Statement:
Your Personal Statement can be done in one of four different ways, either:
o One side of A4
o PowerPoint - No more than 5 slides
o Audio - No more than 5 mins
o Video - No more than 5 mins
Decisions will be made on the basis of how far applicants meet the requirements listed in the Person Specification.
The client requests no contact from agencies or media sales.
We're looking for a kind, compassionate and resilient Floating Support Worker to join our Mental Health service in Richmond.
£14,582.00 per annum, working 20 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
To enable vulnerable people living in a variety of different tenures and a geographical area in the community to move towards greater independence by providing a flexible and individually tailored support package. Floating Support Worker will give practical support to help people maintain their tenancy, stay well, exercise choice and control in their care and lives and participate in the community. Support is also provided to develop a model of re-enablement towards self-advocacy, self-management and empowerment, incorporating the principles and practice of recovery, co-production and peer support. This role involves lone working within the community.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
* Undertake key-working responsibilities for a caseload assigned by the Team Leader / Manager
* Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
* Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
* Building supportive, trusting relationships with customers.
* Working proactively with other members of the team to handle the service caseload and administrative responsibilities.
* Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
* Proactive development of links with local statutory and voluntary organisations to provide a range of engagement opportunities for customers in the community
* Empower customers to ensure they receive the service and benefits they are entitled to
* Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
* Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
* Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Approachable and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organised
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is essentially customer-focused
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviours
What you'll bring:
Essential:
Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector.
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Please see our website for full job description.
Harris Hill is delighted to be working with a renowned health charity based in London who are seeking a Trusts and Statutory Manager to join their team.
This is an exciting opportunity to play a vital role in enabling the charity to fund research and to find new treatments and cures.
As Trusts and Statutory Manager, you develop and maintain a strong pipeline of medium to high value prospects (£50k+), working both independently and with the Prospect Research Manager to identify and qualify prospects with a particular focus on high value, strategic and multi- year opportunities. You will create compelling high quality funding proposals to generate income for a range of projects. You will account manage key Trusts and Statutory funders, leading on all aspects of donor care. You will also be leading on development of cultivation and stewardship plans for key funders, demonstrating creative and relationship-led approach to Trusts and Statutory fundraising.
To be considered for this role, you will need:
- Experience of creating bespoke written proposals and reports for Trusts and Statutory supporters, with a track record of building and managing a pipeline of high value prospects.
- Excellent written communications skills, including ability to summarise complex information into accessible language for lay audiences and showcase impact.
- Experience of Developing project summaries and budgets and maintaining effective systems to report back on project progress and expenditure to funders.
If this role sounds of interest to you and you want to have a chat and review the full job description, please do contact Dominic at Harris Hill on [email protected] or call him on 020 7820 7332.
Salary: £39,000 - £42,000
Permanent, Full-time (35 hours per week)
Location: London with hybrid working (minimum two days per week in the office)
Deadline – Applications are being taken on a rolling basis, so please send your CV and Cover Letter to Dominic ASAP.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Location Coleford
Discipline: Care and Support
Job type: Permanent
Salary: £30,000 per annum
Expiry date: 31 Jul 2024 23:59
Are you looking for a meaningful career? Would you like the opportunity to become a dedicated manager, helping individuals with learning disabilities live the best life possible?
As a Deputy Service Manager at Hft you’ll be supporting adults with learning disabilities to live the best life possible. Supporting the Service Manager, you will be responsible for nurturing and inspiring those coming to work for Hft to help ensure we have the best staff teams offering great support services. This role also offers great opportunities for career progression to help you develop your knowledge and skills.
Hft is a charity that supports adults with learning disabilities. We believe in a world where anyone with a learning disability can live within their community with all the choice and support they need to live the best life possible. We are looking for people who are naturally caring and compassionate and align with our values.
What’s in it for you?
We offer a range of benefits and career development opportunities. We’ll give you a comprehensive induction, full training and support along the way. With Skills for Care accreditation we are committed to investing in you to ensure you have the specialist skills and expertise needed to support people to live the best life possible.
As a ‘Gold’ standard Investors in People accredited employer, we are committed to supporting colleague wellbeing as a priority. Within this, all Hft employees get access to TELUS Health – the world’s biggest 24/7 colleague counselling and support service. It is completely free for all colleagues to use in complete confidence, whenever and however they want to access it.
We offer
- Annual Leave: 33 days (including 8 days statutory bank holidays)
- Apprenticeships: Hft will fully fund and provide training for you to obtain your Level 5 Diploma in Leadership and Management within the first 12-18 months of your employment.
- Training: Access to award winning training and development
- Wagestream: Allows you to flexibly access your pay throughout the month and utilise a range of financial support, through its dedicated app
- Aviva Digicare + workplace: Access to wellbeing services including health checks, Digital GP and mental health support.
- TELUS health: A 24/service, completely confidential counselling and support platform and helpline that is free for all colleagues to use.
- Discounted mobile ‘phone contracts. As an Hft employee, you’ll be able to take advantage of Vodafone’s Employee Advantage programme, giving you up to 30% off.
- Care Friends: Employee referral app – earn money for referring your friends to work for Hft.
- Free life assurance – 3 x your annual salary
About the role
Alongside the Service Manager, you are responsible and accountable for monitoring, maintaining and providing the highest standards of clinical and personal support and service delivery, while promoting independence and choice to the people supported in the service. You will support the Service Manager to manage and ensure the delivery of the service’s key quality and safety priorities by holding delegated responsibility in key areas of the day-to-day running of the supported living activity/service. You will also have delegated responsibility for the direct supervision and line management of a team of Support Practitioners. As a senior member of the team, you will promote and lead good practice at all times, doing all you can to make sure that the people we support and their colleagues come to no harm and that the people we support are satisfied with the level of support they receive by acting as an
exemplary role model.
As a Deputy Service Manager, flexibility is important for both you and for the service. You will be required to do on-call shifts during out of office hours. You will be expected to work 20% of your total weekly hours on shift across your assigned services and will be able to role model all aspects of a support practitioner role duties and responsibilities. Following your time on shift, and in general practice at all other times, you will have responsibility for reporting back to the Service Manager and for maintaining a continual dialogue loop of feedback that focuses on quality, and continuous improvement and learning and ensuring the smooth operation of the allocated group of services
A full UK driving licence, with access to your own vehicle, is essential for the role.
About you
- You will have significant, recent experience at a front-line management level in field of learning disabilities in regulated services which may have included being a Registered Manager
- You will have knowledge of legislation and guidance relating to adults with learning disabilities, CQC regulations and Health and Safety issues.
- You need good IT skills and experience of maintaining records to be a success in this role. ???????
- You need to hold a Level 5 Diploma in Leadership and Management for Adult Care or hold a level 3 diploma and be willing to undertake this level 5 apprenticeship qualification within an agreed reasonable timescale of 18 months as part of a development plan
- You will have the ability to lead and manage people and be a role model in all aspects of people leadership especially performance
- If you have the passion for delivering high quality care and support services to people with learning disabilities and you want to make a difference to enable people to live a more fulfilling and independent life – then this is the role for you. ???????
???????For more information on the role and responsibilities, please refer to the job description & person spec.
REF-215 038
We are seeking an experienced and senior researcher to play a leading role in the development and growth of the NCB research team.
Position Title: Senior Research and Development Manager
Reference: 2389
Location: Flexible in UK
Contract: Permanent
Hours: Full Time, 35 hours per week.
Salary: London - £53,457, National - £49,448 with generous benefits package including 30 days annual leave plus Bank holidays and 3 days of Christmas closure.
About Us
For over 60 years the National Children’s Bureau (NCB) has been building a better childhood for all.
As a leading children’s charity, we take the voices of children to the heart of Government, bringing people and organisations together to drive change in society and deliver a better childhood for the UK. We are united for a better childhood.
About the Role
The post holder will lead on key programmes of evidence and evaluation work and be accountable for its quality delivery. They will provide expertise, methodological input and guidance across research projects, including on advanced quantitative and qualitative research design.
This is an exciting opportunity to play a significant role in a growing team that works across the justice, health, education and social care systems on behalf of a range of statutory, academic, voluntary and community sector funders.
Applications close at 11:59pm on 12th July 2024.
Assessment and interviews to be conducted on 26th July and will be held in person in our London Office or remotely for NI based candidates.
Please quote the job title and reference number in your application.
Please note that only shortlisted candidates will be contacted.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
NCB is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, political opinion, marital status, pregnancy and maternity, paternity, and carer status.
No agencies please.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Sense has a fantastic opportunity for someone to join our Engagement team as our Community Fundraising Manager. This full time, homebased position covering the North of England focusing on our key areas in Yorkshire, Lincolnshire, Merseyside and Greater Manchester. The successful candidate will be actively building networks of organisations and individuals in the region to fundraise for us, writing local grant applications and supporting fundraisers locally as well as our shops and key services in the region. Candidates must be willing to travel to shops and services with the region as well as for team meetings in London and Birmingham, therefore a driving license and access to your own vehicle is advantageous. You will be joining a supportive team that works across regions and income streams to deliver the best possible experience for our growing number of supporters. Travel required to sites once every 2-3 weeks.
Key skills and experience
- Understanding of Community based fundraising trends
- Excellent written and verbal communication skills
- Ability to keep clear and accurate records, producing reports and analysis and presenting them in an effective way to stakeholders and Head of Team.
- Self-motivated and supportive to other team members.
- Extensive experience of recruiting, supporting and stewarding fundraisers or volunteers
- Extensive experience of building successful internal and external relationships
- Experience of managing multiple priorities simultaneously while still providing the highest level of customer care to all supporters
For full details of the role and personal specification, please refer to the Job Description attached below.
About Sense
For everyone living with complex disabilities. For everyone who is deafblind. Sense is here to help people communicate and experience the world. We believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential.
Working at Sense can be incredibly rewarding; we offer the opportunity to work in a large, diverse and successful charity where people can develop their skills, knowledge and careers in a supportive and flexible environment. In addition, we have excellent training and development, the opportunity for you to join our Group Personal Pension scheme and a generous annual leave entitlement.
To apply
Please use the link below to complete your application. Managers will use your application to shortlist candidates for interview; in relation to the Personal Specification. Therefore, it is very important you complete this section thoroughly. We would recommend that you read the candidate guidelines, job description and person specification (found at the base of this advert) before applying.
Please note to avoid disappointment, we advise you to submit your application as soon as possible as we reserve the right to close posts at any time.
No agency submissions please: any submissions without prior authorisation from the Sense Recruitment Team will be treated as our own and as such no fee will be payable.
Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject to a DBS check; level dependant on the nature of the role.
For this role we particularly welcome applications from candidates from underrepresented ethnic minority backgrounds and candidates with disabilities. Sense is committed to equality of opportunity, and to promoting and celebrating the diversity of staff, volunteers and the people we work with. Everyone's contribution is valued and we ensure they're given the opportunity to realise their potential. We welcome applications from talented people from all sections of the community who share our values and belief that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential.
#high
Grants and Trusts Manager
We are seeking a Grants and Trusts Manager to join our Fundraising team and lead on gaining income from grant-making bodies.
The aim of this amazing charity is to help improve the lives of young people in Burnt Oak by giving them ‘somewhere to go, something to do and someone to talk to’. If you have a passion for putting young people first, we want to hear from you!
Position: Grants and Trusts Manager
Location: Burnt Oak, London. This is a hybrid position, though for an exceptional candidate we may consider fully-remote
Salary: £40,000 - £42,000 per annum FTE (pro rata-ed depending on number of days a week the successful candidate contracts to)
Hours: Permanent, 4 days a week (32 hours, 0.8 FTE). Hours worked are flexible and certainly you are not tied to “9-5”. We will also consider applications from someone wishing to work 3 days a week (24 hours, 0.6 FTE)
Closing Date: Noon on 17th July 2024. Please note candidates will be interviewed on a rolling basis and we reserve the right to close the role early should a suitable candidate be found.
About the role:
A part of the Fundraising team, as Grants and Trusts Manager you will lead on gaining income from grant-making bodies. You will line manage the Grants and Trusts Officer, and will need to develop strong relationships with the Delivery team, so you can match their funding needs to the right funder and get the right information from them to ensure a high quality of reporting.
Other key responsibilities will include:
· Overseeing a pipeline of grants and trusts applications, re-applications and reporting
· Working closely with the Delivery team to ensure the right bids are being submitted
· Working with the Impact and Insight Officer to shape monitoring and evaluation strategy and practice
· Leading tours and face-to-face and online meetings with Foundation staff and Trustees
· Working within the broader Fundraising team, supporting colleagues and department-wide projects
About you:
To be successful in the role of Grants and Trusts Manager you will have experience of trust and grant bid writing within a professional setting.
You will also need to bring with you the following skills and experience:
· Produce compelling asks and proposals in line with the charity's objectives and the funders requirements
· Experience of gathering, understanding and presenting complex information and data
· Experience of working within a charity fundraising environment
· Experience of cultivating relationships with funders, both via verbal and written methods of communication
· Ability to prioritise tasks, manage own time and achieve strict / multiple deadlines
· High level of IT competence, excellent internet research skills and database management
· Motivated to improve young people’s lives for the better
In accordance with our Child Protection and Safeguarding procedures, this position requires an enhanced DBS check.
The charity’s strength is its diversity of its people. We place a huge value on different people doing things in different ways and we welcome applications from what might be considered non-traditional backgrounds. The one thing we all have in common is our desire to raise the aspirations of young people across the country.
We very much welcome previous experience working as: Trusts Fundraiser, Foundations Fundraiser, Trusts and Foundations Fundraiser, Fundraising, Partnerships Manager, Fundraising Partnerships, Income Generation, Income Generation, Fundraiser, Engagement, Trusts, Foundations, Relational Grants Manager, Grants Officer, Trusts Fundraising Officer, Foundations Fundraising Manager, Trusts and Grants Fundraising Manager, Fundraising Manager, Trusts Fundraiser, Trusts and Grants Fundraiser, #INDNFP etc.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
We're looking for two kind, compassionate and resilient Senior Support Workers join our Mental Health service in Newham.
£29,000.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're making a difference? You'll feel at home here.
IBIS House MH Step Down & Crisis
Working in partnership with the London Borough of Newham and East London Foundation Trust, IBIS House supports people who are medically fit for discharge from mental health inpatient stays but have other barriers to discharge. These may include housing, living skills, accessing benefits or the community, or other interventions and will be on a person-centred basis. The main aim of the service is to provide short-term support to customers to link with longer-term services to reduce escalations in need, and reduce inpatient readmission and reduce pressure on inpatient beds.
As a Senior Support Worker, you will be expected to undertake some duties as part of the management team which may include supporting the team with their responsibilities whilst working flexibly to respond to the needs of your own customer case load. This role will require either an extra dimension of experience or have/be working towards a higher qualification level in order to meet the role specific competencies for this position.
Shifts will be on a rota pattern and include morning shifts (08:00-16:00) and afternoon shifts (14:00-22:00).
Includes evenings, weekends and bank holidays.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
Work proactively with the team to handle the service caseload and support an effective team approach to meeting each customer's identified needs in a recovery-focussed way
Assessing referrals received by the service, within the 4-hour target, and providing a rapid response to these - supporting the team to identify and promote positive risk management.
Contribute to a positive service environment, ensuring the service is supportive and a place of safety and stability for customers. This includes working flexibly and being proactively in delivering, reviewing and arranging effective support for emerging needs and risks in order to prevent escalating concerns
Inducting new customers, and helping orient them to the community and local area
Completing/supporting housing referrals as required, supporting customers with budgeting tools and providing support to customers in accessing any benefits or addressing any issues such as benefits.
Building a relationship with the local borough and any key agencies. For example: no recourse to public funds teams, homelessness teams, community mental health teams etc.
Support planning, including ward management liaison, medication profiles and medication reviews as required, identifying the goals and steps to support customers to manage their own support and risk and ensuring these are correctly documented within Look Ahead's paperwork.
Involve customers in the design, development and delivery of the service through co-production.
Report and react to any observations relating to customers welfare
Proactive development of links with local statutory and voluntary organizations to provide a range of engagement opportunities for customers in the community
Shift lead, ensuring effective coordination of staff time so that all planned service and customer activities are attended to during the course of the shift
Maintain a good standard of records as required at the project under the direction of the Managers.
Proactively engaging in learning and development activity to increase knowledge and skills on an ongoing basis.
Ensure Look Ahead Health and Safety policies and local protocols are adhered to at all times, to ensure the safety of the customers and premises including responding to maintenance, fire and health and safety issues
Competent use of relevant systems, company policies and frameworks
Adhere to all the policies and procedures of Look Ahead Care, Support & Housing plus those specific to the project including any statutory requirements
Carry out other duties commensurate with the designated role level, as may be deemed reasonable by Look Ahead including working at an alternative patch, if such a need arises
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
Enjoys social interaction and the company of others, networks in local business community
Approachable and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organised
Thrives on change and enjoys dynamic diverse environments with an ability to cope positively with challenging and diverse behaviour
Is highly motivated and a self-starter
Enjoys managing and motivating others
Has a practical and logical mind and is naturally well organised
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is passionate and enthusiastic about his/her career and job experiences
What you'll bring:
Essential:
NVQ Level 3 in Health and Social Care or equivalent
Desirable:
Previous experience with Look Ahead or another similar provider, in a support worker role.
Other relevant professional memberships and/or specialist qualifications