Campaign Fundraising Manager Jobs
The Communications Executive will sit within the Science Communications team, a multifaceted group that helps tell the story around our science and the impact it’s making for people living with dementia. The team make dementia research accessible and inspiring to the public across a range of channels, including social media, digital content and the press.
Working closely with researchers who are vital in supporting the charity’s fundraising activities, the team also helps create engaging content relating to our research activities that will inspire support of our work.
The Executive will support the wider department through the management of content and the coordination of internal and external events, which requires liaising with our dementia researchers. The role also involves providing essential administrative and logistical support to the wider department and will report into the Senior Science Communications Officer, helping to support communications with our research community.
We are looking for someone with strong communication and organisation skills, great attention to detail and the ability to work across multiple projects, prioritise and work to deadlines. This is the perfect role for someone looking to work within communications and engagement, who has an interest in medical research.
Main duties and responsibilities of the role:
Scientist liaison and events coordination
· Leading on handling requests from teams for ARUK-funded scientists to host lab tours and speak at fundraising and public engagement events.
· Arranging internal events/workshops and activities that showcases the charity's research to the organisation.
· Helping to coordinate and deliver external events for researchers, including engagement activities, training days and workshops.
· Help produce content including presentations, lay summaries and briefings for speakers and events for the Science Communications team.
· Support Senior Science Communications Officer with the delivery of communications for Alzheimer’s Research UK’s scientific conference.
Content management
· Assisting the department with digital content management, including uploading blogs and news stories onto ARUK-managed websites.
· Ensuring that content and information is easily accessible through the intranet and other internal communications channels.
· Assist in developing multimedia science content, such as videos and infographics.
· Provide copywriting support.
· Co-ordinate production of daily news summaries from the communications department to share with employees on our intranet.
Media relations
· Helping to support the team with monitoring ARUK media coverage, including working with our media monitoring provider to ensure the platform is accurate and up to date.
· Supporting the team to create media coverage reports on campaigns and monthly round-ups of our daily-news summaries.
· Being part of the news desk and supporting the wider team with managing media requests.
What we are looking for:
· Confidence working with computers; knowledge of Word, Excel and Outlook.
· Demonstrable administrative experience or relevant transferable skills.
· Experience building and managing relationships with others both within and outside the organisation.
· A creative eye, with strong oral and written communication skills.
· Ability to prioritise and effectively manage multiple tasks.
· Good planning and organisation skills with excellent attention to detail.
· A hard-working team player, with ability to use initiative.
· Friendly and professional demeanour.
· Willingness and ability to travel independently in the UK and to work outside of regular office hours when needed.
Additional Information:
Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.
Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events.
Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD.
Salary: Circa £23,000 per annum, plus benefits.
Please download the Vacancy Pack on our website for more information.
The closing date for applications is the 3rd November 2024, with interviews likely to be held week commencing the 11th November 2024. We would encourage you to submit your application at the earliest opportunity as the closing date may be brought forward at any time. Please indicate in your covering letter if you are unable to attend an interview on a certain date.
We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented. Any offer of employment is however subject to you having the right to work in the UK.
As part of our commitment to be an inclusive employer and ensure fairness and consistency in selecting the best candidate for this role, your CV will be anonymised. Please however note we are unable to anonymise the application question which you are required to complete. When answering this question please remove any personal information, including your name. All questions answered as part of your application are also anonymised and not shared with the hiring panel. The hiring panel will only be made aware of your name and address once you are invited for an interview. Should you need any adjustments at either the application or interview stage, then please contact us via our Website.
How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.
About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.
There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer’s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure.
In 2022, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises ‘World Class’ levels of workplace engagement and were also listed in the prestigious Best Companies lists:
• 48th in the 100 Best Large Companies to Work For in the UK.
• 19th in the 100 Best Companies to Work For in the East of England.
• 3rd in the 50 Best Companies to Work For in the Charity Sector.
In addition, we were also shortlisted for a special award recognising the work undertaken on reducing our environmental impact.
In 2021, we were awarded the HR Management award by The Charity Times for our Wellbeing initiatives throughout the pandemic.
In 2020, we demonstrated our commitment to changing the way we think and act about mental health in the workplace and signed the Time to Change Employer Pledge.
ARUK really does look after its people, where you will be able to add value and make a difference.
To view further details about working for us and the benefits we offer, please visit Alzheimer’s Research UK
The client requests no contact from agencies or media sales.
Position: Safeguarding Officer
Type: Part Time (28 hours over 5 days a week), 18 month Fixed Term Contract
Location: Office based in London, Cardiff, Edinburgh or Belfast with flexibility to work remotely
Salary: £20,632.80 per annum* (FTE £25,791 per annum) plus excellent benefits
Salary Band and Job Family: Band 1, Charity
*you will start at our entry point salary of £20,632.80 (FTE £25,791) per annum, increasing to £21,922.40 (FTE £27,403) after 6 months service and satisfactory performance and to £23,212 (FTE £29,015) after a further 6 months.
This post is a fixed term contract (FTC) initially for 18 months, working 28 hours over 5 days per week.
About us
We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.
Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.
Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.
Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.
About this job
Are you an experienced and enthusiastic Safeguarding professional, with a strong interest in protecting adults at risk and children from harm, within the wider Multiple Sclerosis (MS) Community?
Based within our Helpline Services team, you’ll have responsibility for:
- Responding to concerns reported by staff and volunteers
- Leading the coordination of responding to safeguarding concerns
- Dealing with safeguarding issues (as they arise) and liaising with statutory services as needed
- Giving advice and support to colleagues and our volunteers in relation to safeguarding and disclosure checking
- Working collaboratively with colleagues across the society
- Liaising with external safeguarding agencies
- Embedding organisational safeguarding policies, procedures and practices across the society
You’ll have experience of working in a safeguarding customer-facing environment within the Charity or Public Service sectors. You’ll have proficient administrative and IT skills with the ability to work accurately, consistently and independently. You’ll ideally have had experience in supporting vulnerable people in person, over the phone and or online.
An understanding of safeguarding within the Charity and Public Service sectors is essential.
A satisfactory Enhanced Disclosure and Barring Service (DBS) Check without barring list check will need to be obtained to undertake this role.
The MS Society is committed to safeguarding and promoting the welfare of all who use its services and come into contact with the Charity.
Closing date for applications: 9:00 on Wednesday 30 October 2024
Interested?
PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.
Equal Opportunities
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.
We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.
Disability Confident Employer
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.
You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.
If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.
More about our employee benefits:
We have a wide range of employee benefits including (but not limited to):
Encouraging work life balance
- 38 days paid annual leave (including bank holidays), pro-rata for part-time
- More annual leave entitlement, based on length of employment
- Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
- Flexible working options
Caring for you and your family
- Generous sick pay entitlement
- More sick pay entitlement, based on length of employment
- Opportunity to buy and sell annual leave in each calendar year
- Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
- Enhanced leave for new parents
- Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
- Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
- 10 days paid disability leave a year, pro-rata for part-time
- 10 days paid carers’ leave a year, pro-rata for part-time
- Cycle to work scheme
- Death in service scheme
- New family-friendly benefits, including paid leave:
- In the event of miscarriage or still birth
- To support fertility treatments
- For antenatal appointments for both parents
Thinking about your finances
- Enhanced salary sacrifice pension scheme
- Discounted season ticket loan and interest-free emergency loans
- Give as you earn to support other charities of your choice before tax
- New employee portal including lifestyle savings vouchers and personal wellbeing
Enriching your life at work
- Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
- Yearly internal apprenticeship opportunities
- New, modern offices that embrace working together both in-person and remotely
- Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)
- Active and supportive internal employee networking groups for collaboration and peer support
- 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)
- 2 days paid leave a year for volunteering with other charities during normal
Safeguarding
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.
This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.
We recognise our particular responsibility to make sure vulnerable adults and children are protected.
We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.
Your right to work in the UK
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.
You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.
No agencies please.
To fund world-leading research, share the latest information and campaign for everyone's rights. Together we are a community. Together we can stop MS
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Overview
The Community Assets Lead will play a crucial role in Stour Trust's mission to democratise access to land, buildings, and spaces, with a key focus on delivering racial and economic justice to communities. This position requires excellent project management skills and a passion for community-led neighbourhood transformation.
About Stour Trust CIC
Stour Trust CIC is a social enterprise dedicated to improving the social, cultural and economic lives of local people. We innovate new models of community-led regeneration through;
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Democratising access to built space and assets by influencing policies to deliver racial, social, and economic justice for under-represented communities.
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Bridging the gap between local communities and the buildings/assets that exist within them to serve the common good.
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Supporting the development of art and creative practice to foster radical imagination for a more just, equitable, and regenerative future.
Key Responsibilities
Project Management
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Support a portfolio of community organisations to develop pathways for long-term security and community-led neighbourhood transformation.
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Assist partners in identifying and unlocking assets, land, and buildings for long-term stewardship that deliver community, cultural, and economic output.
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Co-design projects and interventions to activate spaces and sites, collaborating with partners aligned in racial and land justice.
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Develop and maintain project delivery frameworks and timelines using project management tools to ensure clear accountability and communication.
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Create key resources and information for the organisation, including strategy documents, project pitches, presentations, and case studies.
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Procure and commission services as required to deliver on our stewardship workstream, building a network of infrastructure professionals.
Policy and Advocacy
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Work with cross-sector partners to inform and strengthen policies (e.g., planning policies, community right to bid/buy) to improve outcomes for marginalised communities and their ecosystems.
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Engage with the Greater London Authority, Local Authorities, funders, community organisations, and research bodies to advance policy objectives.
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Develop assets to support local knowledge exchanges on policies such as the Localism Act, Community Asset Transfers, and Community Land Trusts.
Stakeholder Engagement and Partnerships
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Coordinate campaigns, communications, community events, and stakeholder engagements to strengthen networks and wider impact.
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Design and facilitate workshops, sessions, and events for stakeholders across sectors,
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Maintain and nurture key partnerships and relationships, keeping the team updated on relevant events and developments.
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Attend and participate in relevant in-person and virtual meetings and sessions to support the team and represent Stour Trust.
Qualifications and Skills
We recognise that skills and experiences can be picked up in a number of ways outside of the traditional roots of education and employment. We are interested in your story and passion within this area, including what you have achieved so far.
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Bachelor's degree in a relevant (e.g., Urban Planning, Community Development, Public Policy, Community Organising, or related discipline) or;
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Experience in community development, project management, community organising, or related field
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Interest in community land trusts, commons, affordable housing & community spaces
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Strong understanding of community led neighbourhood transformation, land justice, and urban development policies
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Excellent project management skills with proficiency in project management tools
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Demonstrated commitment to racial and economic justice
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Experience in facilitating workshops and community events
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Proficiency in Microsoft Office suite and data analysis tools
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Experience using Canva or similar design tools for creating visually appealing content
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Knowledge of the London area and its communities is a plus
The client requests no contact from agencies or media sales.
Creative Content Officer
Location: Flexible remote (with monthly meetings / team days at our office in Horsham, West Sussex) with a requirement to attend events in person
Salary: £28,000 per annum (FTE)
Level: Grade 4 and B
Hours: Part-time, 21 hours per week (to include Tuesday)
Contract: Permanent
Who is Born Free?
Born Free is a UK registered charity that works tirelessly to ensure that all wild animals, whether living in captivity or in the wild, are treated with compassion and respect, and are able to live their lives according to their needs. We oppose the exploitation of wild animals in captivity and campaign to keep them where they belong – in the wild.
About this opportunity
Are you excited about incredible content and the reaction it gets from an audience? Do you know what works, what doesn’t, and why? Do you thrive by creating engaging stories? Do you love the challenge of creating short form video content that engages audiences? Do you know how to harness and amplify a brand message to create authentic experiences and interactions with our community?
We are looking to recruit a Creative Content Officer who can take our captivating stories, spanning nearly 40 years of conservation and wild animal welfare, and deliver them to today’s diverse audiences in exciting, creative and contemporary ways, engaging people of all ages.
Under the leadership of the Digital Marketing Lead, working alongside the Social Media Officer and with the support of the Communications Officer, you’ll create visual content, including video and graphics for the delivery of all Born Free’s digital channels, including – but not limited to – fundraising appeals, adoption stories, stories from the field, including conservation and animal rescue and relocation, and news stories from the policy team working tirelessly to campaign for strengthened national and international legal protection for wildlife.
You will have the incredible opportunity to translate our powerful narrative, outstanding achievements, and ambitious plans to all touchpoints on social, working directly with our programmatic and marketing teams and the Co-Founder. You'll build and grow our engagement and conversions by tailoring content to our different audiences.
The Creative Content Officer will need to have the energy and hands-on attitude to thrive in a lean, fast-paced environment with strong focus on outstanding content, accuracy and performance. This role requires a truly collaborative approach, embracing all aspects of the Foundation’s overall work, and an understanding of how your work affects, and is affected by, the work of everyone around you.
Responsibilities & Duties
- Working under the direction of the Digital Marketing Lead, and collaboratively with the Social Media Officer, develop and create impactful and engaging visual content, with a focus on video and graphics, for our social media and digital marketing channels to grow our social media audiences
- Ensure content is adapted / suitable for specific channels / audiences and is in line with brand aesthetics and identity
- Manage multiple video projects simultaneously
- With the Head of Communications and PR, work with external freelance editors when required
- Identify consumer trends to help with planning social media campaigns.
- Analyse competitor activity and keep your pulse on the latest social media trends
- With the Social Media Officer, create a flexible, proactive and reactive content calendar for all social that enhances the broader programmatic, marketing and leadership plans.
- Ensure that the BFF’s brand is consistent across every platform
- Live and breathe our brand voice and style guides, and continue to develop them through content, alongside
- On occasion schedule content on Sprout Social and respond be on the rota for social media community management.
Our Ideal Candidate
- Strong filming and editing skills in Adobe Creative Cloud, Adobe Express and CapCut
- Lives and breathes video – thrives on creating content that genuinely connects with audiences.
- Inclusive, creative, courageous, discerning, curious, and devoted to Born Free, its Mission, and its followers.
- In tune with current trends
- Comprehensive, nuanced understanding of all social platforms, including emerging creative sensibility and a keen eye for look and feel
- Work with the Social Media Manager’s analysis of data to maximise engagement of visual content
- Highly-motivated self-starter; capable of working independently, yet collaboratively, within a fast-paced environment.
- Quick-thinking, agile, creative, hands-on, resilient, stress-tolerant, problem-solver.
Required Skills
- Adobe Creative Cloud including excellent skills in Premier Pro (After Effects a bonus)
- Ability to create engaging and highly visual content that tells a story and drives engagement, from our archive of video and photography, or filming on phone or DJI Osmo.
- A strong understanding of social media video strategies
- A genuine curiosity and interest in both current affairs, wildlife related news, and sector-wide developments.
- A solid understanding of the use of a range of social media platforms, particularly in relation to advertising/branding and customers.
- Knowledge and understanding of algorithms and search engine optimisation.
- Strong communication and people skills for articulating ideas to colleagues and the wider organisation.
- Excellent teamworking, collaboration and networking skills.
Further Information:
Note: This job description outlines the roles, duties, and responsibilities of the post. It is not intended to detail all specific tasks. Born Free reserves the right to alter the content of this job description to reflect the changing needs of the organisation but is a correct reflection of the main duties of the post at the time of writing. Please note this role will require working outside of normal working hours from time to time.
Our excellent benefits package includes opportunities for continuous professional learning, a generous annual leave entitlement, working from home with regular team meetings to help you maintain a healthy work-life balance, wellbeing support, and a competitive pension.
The closing date for applications is 17.00 on Friday 1st November 2024.
Interviews will be scheduled to take place week commencing 11th November on Teams.
If you do not receive an invitation for an interview by the 8th November 2024 then you have unfortunately not been shortlisted. Thank you for your interest.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Born Free is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We welcome requests for flexible working.
Born Free politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.
This Supporter Care Assistant role is a chance to make the most of your customer or supporter service skills, your all-round communication and organisational abilities – and your passion for environmental Issues.
Greenpeace UK is an independent national/regional organisation within the global Greenpeace campaigning network, which acts to change attitudes and behaviour, to protect and conserve the environment and to promote peace. The global network of Greenpeace organisations comprises 26 independent national/regional Greenpeace organisations with presence in over 55 countries across Europe, Africa, the Americas, Asia and the Pacific, as well as a coordinating and supporting organisation, Greenpeace International.
As one of our vital Supporter Care Assistants, you’ll provide a variety of clear and engaging customer service for Greenpeace supporters via email, phone and post. You’ll respond to routine enquiries, handle donation changes and other administrative matters and answer questions about our campaigns, always making sure that your replies are personalised, accurate and timely.
It will also be an important part of your role to make thank-you calls to long-term donors, to welcome new supporters to Greenpeace, and to handle complaints with empathy and understanding, ensuring a positive experience at all times.
Location: Islington, London. Our hybrid working model enables us to enjoy the benefits of both office based and remote working. We ask that staff work from the office in Islington 40% of their time, with 20% required as a minimum. Reasonable adjustments as well as specific office based needs will be considered for those with long term health conditions and disabilities.
What we're looking for:
• Experience in customer service, supporter care or a similar role.
• Strong written and verbal communication, with the ability to write engaging, personalised responses and handle phone queries confidently, adjusting your tone for different audiences.
• Strong ability to manage a busy workload, prioritise tasks and meet deadlines, especially when dealing with a high volume of enquiries.
• Ability to use technology, including database systems and Google Suite, with a willingness to learn new tools and software.
• A genuine interest in environmental issues, with a willingness to learn about Greenpeace’s work and a desire to inspire others to take action.
• The resilience to maintain a positive attitude, remain calm under pressure and bounce back from challenging situations.
• Cooperative teamworking skills, with the flexibility to adapt to changing priorities and provide support for other team members whenever needed.
We give you:
You’ll be encouraged to develop both personally and professionally, taking advantage of the wide range of learning and development opportunities available to our staff. We offer great benefits such as a generous pension scheme, subsidised lunches, free yoga and a wealth of well-being resources, just to name a few. Take a look at our Work for Greenpeace pages to find out more about what it’s like to work for us and why you should apply.
Our commitment to diversity: Greenpeace UK is committed to providing equal opportunities for everyone regardless of their background. We acknowledge that people from certain backgrounds are under-represented in environmental and campaigning organisations and we’re committed to doing what we can to correct this. We are particularly keen to receive applications from people of colour; people with disabilities; people who identify as being LGBTQIA; people who have a mental health condition; and people who identify as working class now or in the past.
To Apply
For further information, or to apply, please click the apply button.
Greenpeace UK is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds and do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age or any other category protected by law.
CLOSING DATE: 9.00 am 4 November
FIRST INTERVIEWS: 14th November
We are recruiting a General Advice Officer to support with the delivery of advice and welfare support to guests who access Sufra’s Food Bank, Community Kitchen and the Community Wellbeing Project. The General Advice Officer will support our guests on a range of areas including benefits, immigration, housing, wellbeing, money management and access to training and employment services. The post-holder will provide high quality welfare advice and guidance through weekly one-to-one advice sessions, undertake case work, work with partners to facilitate referrals, and provide support to advice volunteers.
The successful candidate must have at least two years’ experience delivering effective advice in a similar capacity, demonstrate empathy, an understanding of the issues facing vulnerable people, and have in-depth and up-to-date knowledge of welfare benefits with a strong focus on achieving tangible outcomes for our guests.
We understand that working in the charity sector can be both deeply rewarding and demanding, we provide comprehensive training and support so our team can expand their skills and take on new challenges. We are looking for an General Advice Officer who is passionate, reflective and ambitious about bringing about positive change for our guests. The right candidate should be empathetic and patient, skilled at problem-solving, highly organised and diligent.
This is more than just a job; it’s an opportunity to make a lasting difference in the lives of our guests. We encourage applications from individuals of all backgrounds and life experiences, as we believe this diversity makes us better able to serve the diverse communities of Brent.
We are looking for an exceptionally committed individual who is willing to go the extra mile. If you are dedicated to bringing about positive change for some of the most marginalised communities in Brent through advice, we would love to hear from you!
The client requests no contact from agencies or media sales.
Trevi is the leading women’s organisation in the Southwest of England. In just 30 years, service provision has grown from one centre supporting approximately 28 women and children, to four centres and two outreach projects supporting more than one thousand women and children every year.
Our vision is for a society where all women in recovery can access good quality, psychologically informed, gender-based interventions without apology. Our mission is to provide safe and nurturing spaces for women and their families to heal, grow and thrive.
As a leading voice in the fight to end male violence against women and girls, Trevi has made great strides in our campaigns and advocacy efforts. We are committed to being at the forefront of this critical work, influencing change and creating safer communities for all.
This is an exciting and pivotal moment in our organisation's history, and we are thrilled to be embarking on the search for a leader who will guide us into our next phase of impact.
The Role
We believe that with the right leadership, Trevi can build on these successes and continue to make a profound difference in the lives of women and their families. We are seeking a CEO who shares our passion, vision, and commitment to our mission — someone who will inspire our teams, engage our partners, and lead Trevi to even greater success.
Trevi is seeking an inspirational and visionary Chief Executive to lead one of the most prominent women’s charities in the Southwest of England. This pivotal role involves working closely with the Board of Trustees to shape and steer the charity’s direction and leadership. The Chief Executive will be responsible for driving the organisation’s growth, ensuring exceptional service delivery, and upholding Trevi's core values and strategic goals. Additionally, the CEO will serve as the public face of Trevi, acting as a passionate ambassador for the charity while offering strong support and guidance to the senior management team.
Requirements:
- Executive level management experience in a charity or public sector body
- Experience of developing, implementing, evaluating and monitoring strategic, operational and business plans
- Proven expertise in strategic financial management, with a deep understanding of budgeting and financial forecasting
- Strong commercial acumen and experience of managing diverse portfolios with alternative income streams
- Exceptional track record of securing statutory grant funding and commissioning contracts
- A track record of forging successful partnerships and engaging with a wide range of internal and external stakeholders
- Experience of leading and operating effectively in an environment often characterised by complexity
- Extensive people management, leadership and team building skills
- Significant experience of change management
Please note, Trevi is a women’s charity supporting women affected by trauma and abuse. Therefore, this position is open to women only, as permitted under Schedule 9, Part 1 of the Equality Act 2010.
Flexible / part-time working arrangements will be considered.
If you are interested in this opportunity, we encourage confidential conversations with our recruitment partner, Anna Jay, MD of Public Leaders Appointments in advance of your application (contact details in the attached brief)
For more information about Trevi and the role of CEO, download a copy of the candidate brief - full details of how to apply are included.
Closing Date: Midday, Wednesday 23rd October
Interviews (Coburg House, Plymouth): Monday 18th November
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Community Development Officer (Wales)
Team: Programmes and Delivery
Location: Hybrid (split between home-working and our Cardiff office)
Salary on appointment: £31,760 - £34,936 per annum*
*This role sits within a pay grade with a pay range of £31,760 to £47,640. The salary on appointment will be set at the lower end of the pay range, to a maximum of 10% above the base salary, depending on the candidate's skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role.
It’s an exciting time to join the Ramblers as we have recently refreshed our strategy to support the delivery of our long-term ambitions.
We need your drive, knowledge, skills, and creativity to help us raise awareness of the Ramblers and what we stand for, enabling the charity to grow its supporter base and open up the joys and wellbeing benefits of walking to many more people.
About us
The Ramblers is Britain’s walking charity. We open the way so everyone can enjoy the benefits of walking.
It’s easy to think everyone has the same opportunity to enjoy the outdoors. But look a little deeper and you’ll find lots of barriers standing in the way. So we’re continuing to fight for change. We campaign for the public’s right to enjoy the outdoors, protect paths, build skills and offer different ways to get out walking in nature.
Our programmes have a big impact in local communities: Ramblers Wellbeing Walks help people take the first step to a healthier happier lifestyle, and the Ramblers Out There Award gives young adults aged 18–26 the opportunity to kickstart their journey into the outdoors.
Through our refreshed strategy, we’ll build on this experience and grow our impact through activities that prioritise the needs of communities who have the least access and face the most barriers walking outside in nature.
Purpose of Role
The Ramblers is committed to supporting more people to enjoy the benefits of walking, particularly those facing additional barriers. As a Community Development Officer, you will play a central role in bringing the new Ramblers strategy to life, by building local partnerships and working with communities and volunteers to support more people go walking.
Key responsibilities
- Use your local knowledge and relationships to enable the Ramblers to have greater impact in more communities, across Wales.
- Build strong and proactive relationships with local volunteer leaders to inspire change, test new ways of working, share good practice and implement change in line with Ramblers’ strategy.
- Be able to support communities to achieve their own objectives and also advise and guide other Ramblers teams as they work in and with communities.
- Identify and develop new partnerships and opportunities to grow and expand Rambler’s programmes and impact.
- Support relationships with Ramblers programmes officers & partners in Wales.
- Work with the fundraising team through developing and responding to funding opportunities that meet the aims of the Ramblers
- Identify funding opportunities that support our community development work, in line with Ramblers strategy
- Delivering activity in your allocated geographic area for example through events, communications, producing reports or case studies.
- Line manages delivery officers working in Wales (dependant on funding).
- Work with the Director of Wales to raise the profile and grow local networks within Wales.
- Work with the Resolutions Manager to help local resolution of difficult situations -providing a proactive and positive approach to supporter engagement.
Other
- Undertake such other duties as may be reasonably required of the post
- Engage and proactively develop excellent working relationships across the organisation
This job description will be reviewed in conjunction with the postholder to ensure successful delivery of our goals.
The Person
Knowledge and Experience
- Experience of developing strong, collaborative relationships with internal and external stakeholders.
- Experience or knowledge of the fundraising landscape of Wales
- Experience of partner engagement and account management.
- Experience in researching and creating partnership opportunities.
- A good understanding of volunteering and experience of supporting volunteers.
- Experience of working with local authorities and community organisations.
- Experience of successfully engaging communities in a programme.
Skills and Leadership
- Ability to work with a range of internal and external stakeholders, including volunteers, managing requirements and expectations.
- Excellent communication skills, with the ability able to convey information clearly with a range of different audiences.
- Experience of engaging and working with communities.
- Excellent interpersonal and customer support skills, able to build strong relationships with partners and other colleagues.
- Ability to work independently and collaboratively as part of a team to achieve common goals.
- Ability to analyse information thoroughly and makes sound decisions and recommendations.
- Aptitude for identifying problems, generating solutions, and implementing them effectively.
Personal Attributes
- Interest in walking and a commitment to the principles of inclusion and enabling everyone to feel welcome in the outdoors.
- Flexible and able to develop strong, collaborative relationships and work in a team.
- Resilient with the ability to work under pressure and to tight and competing deadlines.
- A solution focused approach to work and managing relationships.
- Drive to do a great job and to keep delivering stronger results.
- Willingness to take on different tasks and responsibilities as needed.
- Willing to travel and to spend evenings and weekends away from home.
The Ramblers promote diversity and welcome applications from all section of the community.
Values and Behaviours
Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people.
Inclusive – We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.
Inspiring – We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.
Empowering – We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.
Responsible – We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Kids Network, London’s leading intervention focused child mentoring charity, is looking for a marketing and comms officer. This essential role will work closely with the CEO and Managing Director as well as the schools, mentoring and fundraising teams, working collaboratively across the organisation.
This is a new role for The Kids Network, and the successful applicant will be supported in making it a success. There will be marketing and comms strategy to follow, crafted by an external expert consultant, to allow you to hit the ground running, while still giving you the bandwidth to make individual campaigns and activities your own. You’ll get the opportunity to give voice and tell the story of an incredible charity at a key moment of growth, that will be largely driven by effective marketing and communications.
Embrace a role with heart:
The Kids Network is a community of children and volunteer mentors connecting through fun, curiosity and friendship for positive social change.
Many children are feeling isolated and emotionally adrift, and the impact of poor mental health looms large over the landscape of childhood in the UK. The Kids Network pairs Little Londoners with a volunteer mentor at a crucial time in their lives: the transition period from primary into secondary school.
What makes you special:
● You’ll be effective in coming up with creative ideas and confident crafting content from scratch
● You’ll know how to do more with less, and be effective even without big budgets
● You’ll embrace the ethos of fun at the heart of our organisation
Your responsibilities:
● Content planning and creation for social media (Instagram, Facebook, Tik Tok, LinkedIn) - to include copywriting, graphic design and videos
● Community management, uploading, commenting to encourage continued growth of these social media channels
● Blog writing for the website
● Email marketing, using Mailchimp
● Support of fundraising goals with effective marketing campaigns i.e. The Big Give
● Support of mentor recruitment goals with effective marketing campaign/ always-on promotion
● PR and Press Enquiries
● Supporting events from a marketing perspective
Essential skills:
● Experience using Canva or similar graphic design software
● Great writing skills and attention to detail
● Evidence of creating content for social media, especially for start-ups, charities or small organisations
Desirable skills:
● Video production and editing experience
● Content strategy/ planning experience
● PR experience
● Experience working with comms in charities
Part time role 0.5 (17.5 hours)
£28,000 per annum pro rata
London-Based
Accountable to: CEO Louise Johns-Shepherd
Benefits:
● Flexible working arrangements (mostly working from home, with approximately two days a week working from the office)
● Option for 2 Me days
● 25 days annual leave entitlement with one day accrued each year of service capped at 5 years
● Option to swap bank holidays for other religious holidays
● Team Socials
● Birthdays off
● Personal development budget
● Working in a value led organisation, where we see and share the impact we have on children every day!
Application Process:
Initial review on an ongoing basis
Interviews on an ongoing basis
Decisions to be made by end November
Start date early January 2025
To apply please send your CV and a cover letter, no more than two pages about why you are right for this role and why you want to join The Kids Network.
Safeguarding commitment
The Kids Network is committed to safeguarding and promoting the welfare of children and expects all staff and volunteers to share this commitment. The successful applicant will be required to go through our safer recruitment processes, including an enhanced DBS check.
Equity commitment
The Kids Network values diversity and inclusion and we have worked to create an application process that is as accessible as possible, however we still recognise that there is maybe more we can do especially for applicants who are minoritised in society, have specific accessibility needs and/or experience discrimination.
If this is the case we are both happy and open to discussing better ways to support your candidacy and make this application process as equitable as possible for you.
We are a diverse organisation and welcome everyone but it is important to note that the intersections of your identity will not increase or affect the amount of labour you are asked to do. If you wish to draw on your own lived experiences that will be both encouraged and supported but it is not nor ever will be a prerequisite of this role.
You can find out more about our commitment to anti-oppression on our website.
Due to internal promotion, we have an exciting opportunity for a Finance Officer known to Guide Dogs as an Accounts Receivable Clerk to join our Finance Team on a FTC basis until the end of June 2025.
This is a full-time role, Monday to Friday, with flexibility to work in a way that is best for you, with at least 2/3 days a week attending our Reading Hub in Burghfield.
The ideal individual will have a background in finance/accounts and a drive to make a positive impact. It is a really exciting time to join our Finance Team as we embark on our new Guide Dogs strategy. This role helps people with sight loss to live the life they choose by ensuring all income processing, banking and credit control functions are carried out appropriately.
No two people with sight loss are the same, and none of our people are either. So, we are proud to offer a range of person-centred provisions that can support each member of staff in ways that really mean something to them – and show them how much they mean to us. View our excellent range of benefits and how we can support on our website.
Candidate requirements
To be able to fulfil this role, the skills and experience we are looking for in a potential candidate include;
Essential
- An NVQ or equivalent in accounting/business studies or relevant business experience.
- Recent work experience in a finance/ accounts department.
- Experience of working with and processing bank reconciliations.
- Previous experience of using computerised accounts packages, preferably in a high-volume processing environment.
- Experience of dealing with and resolving customer queries and issues.
- A thorough understanding of the principal functions of an accounts receivable department and an awareness of how the work impacts upon other departments.
- Knowledge of the principles of Gift Aid.
- An awareness of customer requirements in relation to accounts receivable, Gift Aid and Banking.
- Computer literate with experience of using excel and databases.
More details can be found in the attached candidate pack and job description.
Diversity
Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity, and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability, or nationality.
We encourage applications from people with disabilities as they are currently under-represented in the organisation and guarantee an invitation to interview for all applicants with disabilities who demonstrate, within their application form, sufficient evidence to meet the essential criteria for the job.
Safeguarding
Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.
We reserve the right to close adverts earlier than the closing date.
The client requests no contact from agencies or media sales.
The Chief Operating Officer (COO) oversees the organisation’s operations, financial management and strategy, people and culture, and governance. Acting as a strategic partner to the Executive Director, the COO collaborates closely with the Senior Management Team and the broader staff, fostering a participative leadership style.
CHEM Trust’s overarching aim is to prevent human-made chemicals from causing long term damage to wildlife or humans.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Are you passionate about making a real difference in the lives of refugee and migrant women? Are you proactive, empathetic, and able to work independently? Do you have the drive to help develop a transformative project that connects and empowers women through relevant English language learning? If so, we want to hear from you!
About the Role: We are seeking an ESOL teacher to provide bespoke ESOL classes to groups of refugee and migrant women. This role requires a sensitive and proactive individual who can create a supportive and engaging learning environment. You will tailor course material and classes to meet the everyday language needs of our participants, fostering solidarity and empowerment within the group.
Key Responsibilities:
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Design and deliver English classes, workshops, and other activities tailored to the participants' specific needs.
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Help organise events, excursions, and campaigns that enrich the lives of participating women.
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Actively connect with organisations in the statutory, non-statutory, voluntary, and community sectors to enhance the project.
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Measure and report all project outputs and outcomes, promoting achievements both internally and externally.
What We’re Looking For:
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At least 2 years as an ESOL teacher to people with limited or no literacy and with little or no formal education
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Proven experience in working with vulnerable groups and outreach initiatives.
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Competence in partnership working and collaboration with various stakeholders.
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Experience addressing complex issues affecting refugee and migrant women.
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Ability to assess participants' needs and develop tailored projects accordingly.
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Strong initiative, independence, and sensitivity in working with vulnerable groups.
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We particularly welcome applicants with experience of migration and/or a refugee background.
If you feel you may be suitable for the role but do not meet all the requirements, we would still encourage you to apply as your experience and transferable skills are valuable to us.
Why Join Us? This is more than just a job – it’s an opportunity to be part of a meaningful project that changes lives. You’ll be working in a supportive environment where your creativity and initiative are valued. Join us in making a tangible impact by empowering refugee and migrant women through tailored language learning and community building
We belong to the Experts by Experience Employment Initiative, which advocates and supports organisations to employ more people from a refugee background. With this in mind, we particularly welcome applicants with experience of migration and/or a refugee background. Please feel free to use information and resources on the experts by experience website which may help in preparing your job application or contact us direct to find out more about the role and our recruitment process.
*This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
Please submit a covering letter outlining why your skills and experience are relevant to this role and your motivations for applying. Please confirm how much ESOL teaching experience you have and the types of individuals and groups that you have taught (e.g. literacy levels, ages, backgrounds etc).
We particularly welcome applicants from a refugee or migrant background and are happy to answer any questions you may have about the role and our application process - please get in touch!
The client requests no contact from agencies or media sales.
Social Media Officer
Location: Flexible remote (with monthly meetings / team days at our office in Horsham, West Sussex) with a requirement to attend events in person
Salary: £28,000 per annum FTE
Level Grade 4 and B
Part-time: 21 hours per week (to include Tuesday)
Contract: Part-time, Permanent
Who is Born Free?
Born Free is a UK registered charity that works tirelessly to ensure that all wild animals, whether living in captivity or in the wild, are treated with compassion and respect, and are able to live their lives according to their needs. We oppose the exploitation of wild animals in captivity and campaign to keep them where they belong – in the wild.
About This Opportunity
Are you excited about incredible content and the reaction it gets from an audience? Do you know what works, what doesn’t, and why? Do you thrive by creating engaging stories? Do you understand strategy for social and best practices on how to bring it to life? Do you know how to harness and amplify a brand message to create authentic experiences and interactions with our community?
We are looking to recruit a Social Media Officer who can take our captivating stories, spanning nearly 40 years of conservation and wild animal welfare, and deliver them to today’s diverse audiences in exciting, creative and contemporary ways, engaging people of all ages.
Under the leadership of the Digital Marketing Lead, working alongside the Creative Content Officer and with the support of the Communications Officer, you’ll deliver the workplans to the Digital Marketing strategy, develop and deliver all Born Free’s social media communications, including – but not limited to – fundraising appeals, adoption stories, stories from the field, including conservation and animal rescue and relocation, and news stories from the policy team.
You will have the incredible opportunity to translate our powerful narrative, outstanding achievements, and ambitious plans to all touchpoints on social, working directly with our programmatic and marketing teams and the Co-Founder. You'll build and grow our engagement and conversions by tailoring content to our different audiences.
Working alongside our external agency and the Digital Marketing Lead, you will also be proactively engaged in our paid social activity.
The Social Media Officer will need to have the energy and hands-on attitude to thrive in a lean, fast-paced environment with strong focus on outstanding content, accuracy and performance. This role requires a truly collaborative approach, embracing all aspects of the Foundation’s overall work, and an understanding of how your work affects, and is affected by, the work of everyone around you.
Responsibilities & Duties
- Working under the direction of the Digital Marketing Lead, design and deliver creative and engaging social media plans
- Ideate, curate and collate holistic content that reflects the history and diversity of Born Free, tailored to the interests of our followers, harnessing the unique aspects of each platform.
- Schedule content on Sprout Social
- Ensure content is adapted / suitable for specific channels / audiences
- Monitor, track, analyse and report on performance on social media platforms using tools such as Sprout Social, Google Analytics and Facebook Insights and recommend improvements to increase performance.
- Identify consumer trends to help with planning social media campaigns.
- Optimise content to further encourage community interaction and engagement.
- Research and evaluate the latest tools and techniques in order to find new and better ways of measuring social media activity.
- Analyse competitor activity.
- Set targets to increase brand awareness and increase customer engagement and loyalty.
- Create a flexible, proactive and reactive content calendar for all social that enhances the broader programmatic, marketing and leadership plans.
- Ensure that the BFF’s brand is consistent across every platform
- Live and breathe our brand voice and style guides, and continue to develop them through content, alongside our creative team.
- Assist with content creation where needed (e.g. other staff on leave)
- Respond to social media community
- Track, analyse and share KPI reports to optimise content performance and audience growth, and take advantage of opportunities, and adjust or pivot strategies, tactics and content development as needed.
Our Ideal Candidate
- Lives and breathes social – thrives on creating content and communications that genuinely connect with audiences.
- Inclusive, creative, courageous, discerning, curious, and devoted to Born Free, its Mission, and its followers.
- University degree in marketing or related subject or, a minimum of 3 years in a similar role, with a proven track record.
- Strong writing and editorial skills with utmost attention to detail.
- Comprehensive, nuanced understanding of all social platforms, including emerging creative sensibility and a keen eye for look and feel; editorial storytelling experiences a big plus.
- Results-driven with the ability to analyse data and deduce implications for social and engagement strategies.
- Highly-motivated self-starter; capable of working independently, yet collaboratively, within a fast-paced environment.
- Quick-thinking, agile, creative, hands-on, resilient, stress-tolerant, problem-solver.
Required Skills
- Social media-focused technologies and apps, with an eye on what is emerging as well as attention to what currently exists, including Sprout Social, or similar scheduling software.
- A genuine curiosity and interest in both current affairs, wildlife related news, and sector-wide developments.
- Ability to create engaging visual content as needed
- A solid understanding of the use of a range of social media platforms
- Strong copywriting and editing skills suitable for each platform, from knowing how to write a successful X post to using effective storytelling techniques.
- Knowledge and understanding of algorithms and search engine optimisation.
- Creative skills for contributing new and innovative ideas.
- Strong communication and people skills for articulating ideas to colleagues and the wider organisation.
- Excellent teamworking, collaboration and networking skills.
- This role will have a duty for safeguarding the welfare of children and young persons in relation to online activity and will be required to adhere to all Born Free policies in relation to safeguarding, including participation in specific safeguarding training sessions.
Further Information:
Note: This job description outlines the roles, duties, and responsibilities of the post. It is not intended to detail all specific tasks. Born Free reserves the right to alter the content of this job description to reflect the changing needs of the organisation but is a correct reflection of the main duties of the post at the time of writing. Please note this role will require working outside of normal working hours from time to time.
Our excellent benefits package includes opportunities for continuous professional learning, a generous annual leave entitlement, working from home with regular team meetings to help you maintain a healthy work-life balance, wellbeing support, and a competitive pension.
The closing date for applications is 17.00 on Friday 1st November 2024.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Born Free is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We welcome requests for flexible working.
Born Free politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
St Matthews JOB DESCRIPTION:
Business Centre Co-ordinator
An exciting opportunity has been created here in Hull, to manage a brand new Enterprise, Work and Events space at the recently renovated 150 year old St Matthews former church. Is this the job for you!?
The relaxed environment at our grade II listed, St Matthews, houses our Community Enterprise Centre designed to make us Hull’s preferred choice for shared work-space. This is a new focus for Giroscope and will require expertise, dedication and skill from all the team - but especially from the new Business Centre Co-ordinator, to secure a sustainable and prosperous future.
St Matthews is a newly refurbished, iconic local community enterprise centre celebrating opportunities in social business and enterprise, designed to encourage and build a sustainable local economy; signalling a place of welcome, community, culture and enterprise.
It is designed to offer a highly accessible, flexible, and multi-functional building to enable local people to develop employment and business skills. At its heart its mission is to stimulate the local community, hosting many commercial and community facing events, responding to local demands and needs.
We will rent out business and event spaces for existing and new start enterprises and other users, and will provide specialist enterprise support to our business tenants and users. As Business Centre Co-ordinator you will help realise our ambitions in developing a successful and sustainable St Matthews.
Purpose of the role: to be responsible for the successful operation of St Matthews, ensuring the centre provides an excellent customer experience, a diverse range of inclusive activities, and meets its income generation targets.
From our humble beginnings, we have designed and evolved what we believe to be a highly distinctive environment pitched at an accessible price. We are determined to attract a diverse community of productive and genuinely engaging people; these are our work space members.
You will have the privilege of establishing and growing a community that is in the need of a cheerful, positive person with the and resourcefulness to match.This isn’t just a front of house role, we’re on the lookout for a multi-talented, charismatic and creative problem solver. Someone that’s as comfortable talking about people’s passions as they are serving up business insight, light snacks and resolving any customer issues with the help of the Giroscope’s wider team.
Giroscope’s ambition is to exceed the expectations of our work space members on a daily basis. We will work hard with you to enhance the workplace experience from every angle, redefining what it means to ‘go to work’.
We strongly believe that the happiness of our staff is foundational to the happiness of our community.
The Role …
- Assisting in all stages of the business and co-worker member journey – to ensure that we support all individuals and teams throughout each day, week and month.
- Facilitating the well-being and happiness of all business and co-working members through personal introductions, social/community events, workspace maintenance, operational management and the resolution of issues.
- Demonstrating St Matthew’s core values and expectations by being a positive presence for all members.
The Role …
You will:
- Be familiar with delivering and achieving sales and room hire income targets
- Become the familiar face and first contact to each new work space member.
- Lead, develop and coordinate community initiatives to connect members. This includes but is not limited to; delivering member introductions, event organising, electronic and print communications.
- Guide new members through the welcome and onboarding process.
- Meet and communicate with members to resolve issues, process membership departures and other issues of complexity.
- Resolve member-related issues to ensure a happy, cohesive community.
- Manage work space member expectations in line with the St Matthews mission.
- Resolve member complaints regarding other members through unbiased investigation.
- Seek opportunities to engage members to discover and discuss members’ business, social and personal objectives.
- Proactively enquire regarding members’ business objectives and identify both St Matthews and member services that could assist in achieving their goals.
- Manage inbound post.
- Implement rules, guidelines and best practices for the community to enhance the member experience.
- Identify and communicate observed weaknesses within community management, sales, events, training, and member experience on a company-wide level.
- Work with Giroscope’s operations team to ensure that all in-house tech is operating correctly at all times.
- Ensure our facilities are compliant with all ongoing health and safety requirements.
This role is multifaceted and will evolve as the user community grows, changes and adapts. You should have a growth mindset that is eager to take on new challenges; big, small, fun and sometimes yes, undesirable.
About You
- You’ll have hospitality and management experience and be able demonstrate customer service experience and a proven ability to add value to customers.
- You’ll be a people person, likable, friendly, organised and a super-efficient achiever.
- You’ll have an inherent desire to see others happy in and outside of work.
- You’ll understand business dynamics and experience of working and leading a small team.
- You’ll enjoy a task-oriented day and are energised by each day offering a different challenge.
For further details please go to our website!
Please apply with your CV and Cover letter via Quick Apply.
Turn2us is a national charity tackling poverty and the structural causes of financial insecurity. We work with people who have current or recent experience of financial hardship and partners to provide people in financial crisis with the means and agency to get back on their feet, build resilience, move forward with their lives and thrive.
As an equal opportunities employer, we are committed to equity, diversity, inclusion and belonging and the value people from different backgrounds bring to a team. If, like us, you believe everyone has the right to have enough to live on, and you are ambitious about eradicating poverty, join us and build your career with a charity dedicated to ensuring dignity and equity for all.
Our vision is that everyone in the UK has financial security so they can thrive.
Our purpose is to offer support to those of us facing financial shocks and together challenge the systems and perceptions that cause financial insecurity.
As a member of the Senior Leadership Team, the Director of People and Culture will work in a spirit of mutual accountability with fellow directors, taking strategic leadership of Turn2us’s People and Culture Directorate. You’ll have responsibility for strengthening our culture and supporting all our people managers to attract, develop and retain colleagues who are committed to our values and guiding principles.
You will take proactive leadership of our Equity, Diversity, Inclusion and Belonging (EDIB) work across the organisation so that we can become more inclusive and diverse, as well as oversee our approach to co-production, making sure that we centre the voices and insights of people with experience of financial insecurity in the design of all our work. Importantly, you will also provide rigorous oversight of our approach to safeguarding and our broader approaches to governance, risk, and compliance across the group – which includes our wholly owned care home business, Elizabeth Finn Homes.
This is a challenging but immensely rewarding role that will work across all parts of our organisation, helping to shape how we work internally and externally, and make a genuine lasting difference to people facing financial insecurities.
About You
We are looking for an authentic and inspiring leader who brings significant experience of developing and implementing people and culture strategies, and of aligning those strategies to the organisation’s vision and values. You will share our unwavering commitment to EDIB, and bring a track record of driving meaningful change within an organisation so that it can become more inclusive and diverse.
You will bring high levels of compassion, empathy and emotional intelligence, able to build trust at all levels while being comfortable with constructive debate. You will have a curious mindset, continuously seeking out new learning opportunities for yourself and our organisation, and an enthusiasm for building new networks.
While experience of working within a charity would be beneficial, we are also keen to hear from candidates who bring transferable experience from other sectors. We know that Turn2us will benefit from leaders with new perspectives and ways of thinking, so we’re actively encouraging broad interest from impactful leaders who bring transferable skills. More importantly is a clear alignment with our organisational values and a passion for supporting people facing financial hardship.
We are always eager to receive approaches from people with lived experience of financial insecurity. If you can demonstrate a clear commitment to our values and ethos, and a deep personal commitment to our vision, we’d love to hear from you.
To download a full copy of the candidate brief and learn more about the role, please click the ‘Apply’ button, where you will be redirected to the website of our recruitment partner, Tall Roots. If you would like an informal discussion about the role, please email Mark Crowley or Annie Regan-Tighe at Tall Roots.