Business Development Manager Jobs
Main purpose of the role
The post of Customer Support Administrator provides Resuscitation Council UK (RCUK) with the opportunity to deliver high quality customer service alongside supporting our Coordinators who administer courses and deal with enquiries. This role includes communication, administrative and course support duties. The Customer Support Administrator will have all-round skills and be professional, dependable, adaptable, conscientious, well-organised and a proactive self-starter who is willing to work across the organisation and communicate effectively at all levels.
The role is situated within the Governance and Assurance directorate but will work closely with all directorates within the organisation.
Location: We have adopted hybrid working arrangements, allowing staff to balance home and office working. The successful applicant will be required to come into the office for a minimum of 1 day per week.
Duties and responsibilities
Communication
- Be the first point of contact for people contacting RCUK by telephone and dealing with the subject matter appropriately or referring to others.
- Monitor and allocate enquiries via the RCUK support system, answer enquiries, or allocate/escalate to appropriate individuals within the organisation.
- Identify and assess customers’ needs to achieve satisfaction.
- Follow communication procedures, guidelines, and policies.
- Ability to meet and uphold SLAs.
- Ensure KPI’s are met to adhere to RCUK’s standards.
- Build sustainable relationships and trust with candidates, course centres and instructors through open and interactive communication.
- Be able to multi-task whilst dealing with telephone calls, navigating through systems, and responding to tickets/emails.
- Liaise with wider organisation to manage task at-hand.
- Respond to email queries from multiple inboxes.
- Speediness in responses to live chat queries
Administration
- Undertake administrative duties on the RCUK LMS and CRM (e.g. password resets, course director reports, profile amendments, centre application submissions etc.).
- Monitor stock levels working with the current stock management system (ARK).
- Take accurate minutes of meetings.
- Meet operational targets set by the management team.
Courses
Please note: the following section will amount to a smaller percentage of this role, but training will be provided so the successful candidate has the ability to be able undertake the below when required.
- Report to the Business Support Manager (BSM) regarding any concerns/issues with communication to Course Centres, Instructors, Candidates and other stakeholders.
- Understand and provide assistance on all courses which include: Advanced Life Support (ALS), Newborn Life Support (NLS), Immediate Life Support (ILS), Paediatric Immediate Life Support (PILS), Focused Echocardiography in Emergency Life Support (FEEL), Generic Instructor Course (GIC), European Paediatric Advanced Life Support (EPALS), Advance Resus of Newborn Infant (ARNI).
- Liaise with Course Centres, managing and approving courses in line with current course Regulations.
- Organise course materials and keep accurate records by:
o liaising with suppliers to maintain adequate stock levels of course materials
o organising the dispatching of course materials to Course Centres
o liaising with Course Centres and the supplier to resolve issues - e.g. lost orders
o liaising with Finance regarding invoicing and payment of accounts
- Provide expert advice and first-line support to Course Centre Administrators, Course Directors, Instructors, Candidates and ALS Regional Representatives regarding aspects of all courses and the RCUK Learning Management System (LMS).
- Alongside the BSM, acknowledge course complaints and request further information and documentation as required, prior to escalation where necessary.
- Provide absence cover within the coordinator team.
- Work with the Clinical Leads (CLs) to assist with keeping the course regulations and course materials under review and ensuring any changes or new guidelines are communicated to our community of practice.
How to apply
Please email your CV, covering letter and Equality & Diversity monitoring form to us with 'Customer Support Administrator' in the subject line.
The closing date for receipt of completed applications is 12:00 noon, Friday 6th December 2024.
Interviews will be held w/c 9th December 2024
Please note: We reserve the right to close this advert early if enough suitable applicants apply.
The client requests no contact from agencies or media sales.
INS has 30 years experience supporting adults with neurological conditions and their carers. A dynamic and ambitious Operations Lead will join our multi-disciplinary team to provide and effective service and deliver our strategic aims.
The Operations Lead will work closely with the Chief Executive and have particular responsibility for; administration, finance, property, IT and data managment, human resources.
You will be responsible for line managing the non-clinical members of our team.
You will work with CEO to develop our volunteering and property strategies.
The job offers a suitably experience candidate an opportunity to build and develop skills within managment in a small, innovative and well-established charity.
We are delighted to introduce this job opportunity at the Culture Trust Luton for a 0.5 Project Manager. Through a successful funding application to The National Lottery Heritage Fund, we have been awarded £177,513 funding to deliver a Resilience project called ‘Reconnect’. This multi-faceted project explores the Trust’s customer services, sites and operations. There is also funding to deliver events and consultations as well as creative activities to promote engagement and volunteering. The Project also has a budget for making operational improvements that have been identified through the project.
We seek an experienced Project Manager to draw together the delivery of this project, coordinate specialist consultants, creatives and community groups and work with the Culture Trust Team on exploring and embedding change.We are a progressive, Luton-based, arts and cultural charity with a mission to connect communities through culture and creativity. We welcome 250,000 people across the year to our stunning heritage sites; the Hat Factory Arts Centre, Hat District creative workspaces, Wardown House Museum and Gallery, and Stockwood Discovery Centre. The Reconnect Project will work across all our functions, but there will be a particular focus on Stockwood Discovery Centre for community activities and volunteering.
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This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Community Connector Essex
Salary: £22,776 - £26,000
Responsible to: Community and Business Development Manager Essex
Location: Across Essex with time spent in Colchester
Hours of Work: 36 ½ hours per week. Flexible working will be required
Contract: Fixed term until 31st March 2026
Benefits
We offer our team members a comprehensive staff benefits offering to include:
- Annual Leave – 38 days! 25 days AL (increasing to 29 days with service) plus 5 wellbeing days and 8 bank holidays.
- Flexible working, home working and remote working options available
- Nest Pension – 8% employer contribution - 3% employee contribution.
- Heath Cash Plan – giving you discounts on everyday healthcare such as dental, optical, physio, prescriptions & more.
- Employee Assistance Programme (counselling and DRs on call 24hrs a day).
- Fantastic volunteering opportunities within The Active Wellbeing Society every month.
Introduction to The Active Wellbeing Society
The Active Wellbeing Society (TAWS) is a community benefit society and cooperative working to develop healthy, happy communities living active and connected lives.
Our vision is for a society where people have the autonomy, capacity, resources and skills to become the architects of their own destiny; where our individual wellbeing is recognised as being bound up in our collective responsibility to and dependency on each other; and where all of us feel empowered as agents of social change to make a difference – whether at an individual level or more widely.
Essex Pedal Power is a flagship programme led by Essex County Council and Active Essex to support more people in deprived areas to cycle by removing the main barriers to cycling.
Main duties of the role
1. Work with communities and local organisations to develop and deliver ideas and activities to support people who are representative of the projects’ target audience in the areas.
2. Through local connections identify community assets (community spaces and key individuals) to support TAWS activities.
3. Develop new opportunities, in particular underrepresented groups, to ensure that services offered by The Active Wellbeing Society is brought to new audiences, with a particular focus on hard to reach citizens.
4. Devise, understand and use asset-based community development approaches to community development and work with your team/communities to understand priorities and co-design initiatives. Ensure that delivery mitigates or removes the barriers to participation.
5. Co-produce projects with local communities and locally trusted organisations and ensure continuous engagement and communication to ensure that eligible citizens receive a good quality experience.
6. Contribute to oral and written reports on engagement level, activity delivery and the development of new programmes / projects.
Experience and Knowledge
All criteria are essential, and your application will be assessed on all points detailed below.
1. Experience in volunteering and or recruitment or within another similar role.
2. A commitment to equal opportunities and an understanding of the impact on individuals and community’s health and deprivation.
3. Experience in customer facing roles and knowledge of local communities.
4. Ability to coordinate and consult internal and external organisations (including community groups) to provide pathways of opportunity for active citizenship and community activity.
5. A genuine passion for the wellbeing of others and a drive to improve the lives of individuals and communities by bringing them together to improve their mental and physical wellbeing.
The client requests no contact from agencies or media sales.
About A4ID
Advocates for International Development (A4ID) is a charity with a vision to see the law and lawyers play their full part in the global eradication of poverty and advancement of the UN Sustainable Development Goals (SDGs). A4ID seeks to be an authoritative voice of the legal community, to inspire and enable lawyers to join the global fight against poverty, and to ensure that legal support is available for those engaged in that fight. A4ID is currently working hard to make its vision and mission a reality through its innovative pro bono broker service and bespoke pro bono projects; its respected education and training programmes, its acclaimed thought leadership and policy work; its Rule of Law Expertise UK Programme; and its international project work.
About the role
The role of the Project Officer - International Development (POID) is to support the PBLS team’s mission to advance the UN SDGs by brokering pro bono legal assistance from legal experts in support of international NGOs. The POID will do this by engaging PBLS’s existing network of international NGOs, expanding this network by connecting with new international NGOs, and providing international development expertise to support and enhance the services and products within PBLS.
The POID will engage CSOs/NGOs globally to build partnerships and identify needs for pro bono legal assistance. This role will also support PBLS objective in brokering international pro bono legal opportunities to fulfil these needs, by connecting legal experts/expertise with CSOs/NGOs, including the weekly circulation of pro bono projects to legal partners or long-term and more complex strategic projects. The POID will conduct due diligence, allocate projects to appropriate legal partners, maintain related records and gather relevant feedback on a periodic basis. The POID will provide support on internal reporting, and will also draft external communications. The POID will also be responsible for other internal administrative tasks as necessary (e.g. updating software and implementing process changes). Other key responsibilities will include: supporting the PBLM with any bespoke projects; assisting with training events for Development or Legal Partners on relevant International Development topics, and engaging with key Legal or Development Partners any on specific areas of legal interest or need. This role will work with other teams as and when needed.
To apply
Interested candidates are requested to send a CV and Cover Letter. The Cover Letter must include why you are interested in this job and how you match the person's specification. We encourage you to draw on specific examples from your professional life in the Cover Letter.
Closing date: 30 November 2024.
Work permit: Required to have the right to work in the UK.
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This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Movember is the leading charity changing the face of men’s health globally, tackling mental health and suicide prevention, prostate cancer, and testicular cancer. In our mission to stop men dying too young, we’re seeking a Fundraising Manager to join our London based team.
About the role:
The Fundraising Manager is responsible for growing revenue in the UK, with a strong focus on the Movember campaign. You will focus on both acquisition and retention of Student Ambassadors and University Mo’s.
The role will be expected to deliver on annual revenue targets and will work collaboratively with other teams at Movember to do this.
You will also work on cross-team projects to create remarkable experiences for our supporters which keep them coming back to the charity.
You'll have the opportunity to:
- Develop the fundraising strategy for the University audience and delivers this to agreed timescales and revenue targets
- Provide reporting on opportunities and work in progress as required
- Identify and develop new opportunities within their assigned community portfolio
- Develop and manage a pipeline of high value fundraising prospects
- Actively build and maintain a portfolio of high value relationships
- Develop and execute a personalised, multi-channel supporter journey to your assigned contacts both in and outside of campaign
- Work with the global teams to ensure that the fundraising proposition is translated in to meaningful and effective ‘tools’ (online and offline) which drive great engagement and fundraising
- Manage the Student Ambassador Programme ensuring Ambassadors are empowered to fulfil their roles and have a remarkable experience
- Attend Fundraising events where we are required to provide a remarkable experience
- Support the Senior Community Fundraising Manager and team members to deliver growth and revenue targets for Fundraising
For this role, you’ll need:
- 3+ years’ experience in fundraising roles
- Proven track record in managing successful fundraising activities and meeting targets
- Experience of managing projects from start to finish
- Excellent relationship management skills
- Ability to effectively communicate with all levels of stakeholders
- Strong organisation skills, the ability to prioritise and meet deadlines
- Adept at team working, collaborating effectively with colleagues across the organisation
- Sound knowledge of fundraising law and best practice
Bonus points for:
- Experience in fundraising with universities
Why Movember?
Movember is committed to promoting a diverse and inclusive community and workplace - a place where we can all be ourselves, and each have the equal opportunity to succeed and be recognised for our unique contribution. We value the experiences, skills and perspectives of all individuals and actively encourage applications from people with diverse backgrounds. We make recruitment decisions based on applicants’ skills, experience and knowledge, ensuring all applicants are treated fairly.
Our employee benefits include:
- Hybrid/Flexible working – we offer our team a split of home and office working
- 13 weeks paid Parental Leave and 6 weeks annual leave
- Health Cash Plan – to support the costs of everyday healthcare needs (dental, optical, wellbeing)
- An Employee Assistance Programme offering face to face counselling, plus legal and financial support
- A fun stimulating and collaborating culture, with company events
- Service awards after 3, 5 and 10 years
- Bike to work scheme
- Half day Fridays for 9 months of the year
The client requests no contact from agencies or media sales.
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This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Policy Manager
We’re looking for a high-performing, collaborative and proactive manager to lead a talented, dynamic policy team on a fixed term contract covering maternity leave.
Position: CE338 Policy Manager
Location: Homebased, UK nationwide. However, occasional travel will be required as part of this role (may include team meetings or other work-related meetings)
Hours: Full-time, 35 hours per week (flexible working available)
Salary: Circa £45,000 per annum (inner London weighting £3,950 per annum or outer London weighting £2,100 per annum may be applied in accordance to where you live)
Contract: This is a Fixed Term Maternity Cover Contract until March 2026.
Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.
Closing Date: 15 December 2024. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Interview Dates: Week commencing 6 January 2025.
Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.
The Role
Reporting to the Head of Policy and Influencing, the Policy Manager leads the policy work and the development of UK-wide, evidence-based policy positions on key issues affecting stroke survivors or those at risk of stroke. Working closely with the Policy and Influencing team, devolved nations’ leads as well as other Association teams, they will consult with internal and external experts as well as stroke survivors as part of the policy development process and ensure final positions are disseminated and used effectively.
In a busy health policy arena, the Policy Manager oversees the identification and drafting of organisational consultation responses, ensuring submissions are backed up by evidence, informed by those affected by stroke and have impact with policy makers and audiences.
The Policy Manager is an astute, experienced policy lead. Providing expert policy advice and support to colleagues across the organisation including local system leaders, they contribute to effective horizon scanning and message development to ensure the organisation is prepared for announcements and events in the external environment. The Policy Manager will also represent the Association at external events and sit on like-minded coalitions. They also support the public affairs work when necessary, and provide policy support for the Chief Executive and other senior leaders by preparing presentations when required.
This role will be provided on a fixed term basis, to cover maternity leave within the team.
About You
As Policy Manager, you will be educated to degree level or relevant demonstrable industry experience and be willing to undertake training and continuing professional development. You’ll be a flexible team player and solutions-focussed.
You will ideally have experience of:
• Overseeing evidence-based policy positions, statements and consultation responses (or equivalent)
• Building relationships with senior policy stakeholders and stakeholder mapping and management
• Meaningfully involving beneficiaries in policy work
• Developing briefings for a range of audiences, for example parliamentarians and senior colleagues
• Experience of leading and motivating others
To fulfil the role, you must be a resident of the UK and have the right to work in the UK.
When you click to apply, you will be able to see the full responsibilities and person specification for further
information on the role.
Please submit your CV and a covering letter of no more than two pages demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.
Finding strength through support
When stroke strikes, part of your brain shuts down. And so does a part of you. That’s because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt.
The organisation believes everyone deserves to live the best life they can after stroke. And it’s a team effort to get there.
The charity provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives.
The Association is the only charity in the UK providing lifelong support for all stroke survivors and their families. It provides tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke.
The team are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.
It’s only thanks to the generosity of supporters and donors that they can provide vital support.
Individuality leads to a richer experience for people and better support for all those affected by stroke.
We strongly encourage people from all backgrounds to apply. We’re particularly looking to increase the number of applications from those with lived experience of stroke, and those from under-represented communities.
You may also have experience in areas such as Policy, Policy Manager, Policy Lead, Policy Officer, Policy and Influencing, Policy and Influencing Manager, Policy and Influencing Lead, Policy and Influencing Officer, Public Affairs.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
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This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This role is a core part of Pecan’s senior leadership team (SLT), working to develop strategic direction and playing a play a key role in the organisation’s aim to transform the lives of the most disadvantaged people in our community.
You will enable Pecan’s frontline team to deliver the highest possible standards of service. You will have responsibility for developing a strategy and vision for all community food activities and developments within Pecan. You will focus on ensuring the programmes have dignity at their heart and work towards seeing an end to foodbanks. You will work with the projects to support them to collaborate and work together. You will play a key role in the organisations aim of transforming the lives of the most disadvantaged people in our community.
When working for Pecan, you can expect to become a valued member of a diverse and supportive team. In addition to a place in our 35-year legacy, you will receive a generous holiday allowance, pension contribution and life assurance cover. You can also expect regular team meetings and social opportunities, and a variety of other benefits as outlined in our recruitment pack.
Main Responsibilities:
- Line manage and appraise staff in line with Pecan’s procedures: Foodbank Manager, Pantry Manager, Operations Manager, and the Development Manager Community Food Programmes.
- Demonstrates strong financial literacy and business acumen.
- Develop and oversee food strategy for Pecan’s food services, implementing the vision to end the need for food banks, re‑imagining the food services offer and including a cash-first approach.
- Develop and manage partnerships with authorities, corporates, churches, community groups and networks to support the successful development of programmes.
Key Requirements (specific skills, qualifications required):
- Strong experience of managing multiple projects.
- Experience of managing staff and volunteer teams.
- A strong understanding of community food programmes.
- Demonstratable history in achieving targets.
Desirable knowledge/expertise
- An effective networker.
- Experience of the voluntary and community sector.
- Experience of working across a spectrum of church cultures and types.
- Experience of organisational development.
To apply please submit the following:
- CV
- Covering Letter, no more than 2-sides of A4 paper, expanding on your passion for this area of work and describing how you meet the Job Description/Person Specification, as set out in the Recruitment Pack.
Closing Date: Wednesday 4th December 2024, 9am
Interview Date: w/c Dec 2 onwards; details TBC.
Start Date: December 2024 or January 2025
Please note that applications that do not contain BOTH the CV and Covering Letter as described above cannot be considered. Candidates that have not been contacted by the interview date or within 2 weeks of submitting an application if it is an open recruitment, have not been shortlisted for interviews.
Please read the Recruitment Pack containing the Job Description for more information. To apply please submit the following:
- CV
- Covering Letter, no more than 2-sides of A4 paper, expanding on your passion for this area of work and describing how you meet the Job Description/Person Specification, as set out in the Recruitment Pack.
Please note that applications that do not contain BOTH the CV and Covering Letter as described above cannot be considered. Candidates that have not been contacted by the interview date or within 2 weeks of submitting an application if it is an open recruitment, have not been shortlisted for interviews.
The client requests no contact from agencies or media sales.
The Director of Development (Maternity Cover) is a senior position at the Marlowe Theatre, leading the organisation’s fundraising.
This 12-month maternity cover position provides an opportunity to lead a high performing department, develop skills and expertise and play your part in supporting the work of one of the country’s most successful regional theatres.
You will be working from a solid footing, leading the team to build on existing partnerships and developing a pipeline of new opportunities. We are looking for a strong relationship builder who can work across both revenue and capital fundraising ambitions. Our revenue programme is strong with increasing support from individuals and opportunity to grow our business support along with our Trusts and Foundations work. With initial support already in place from the National Lottery Heritage Fund for our capital programme, you will be working with a strong team and a growing capital campaign board.
We are a fast-growing organisation, and we are looking for a leader who will join our Strategic Management Team to help us drive the organisation forwards, finding new ways of working and embracing change.
We want to work with people who are passionate about their work, resilient in the face of any challenge that comes their way and supportive of their colleagues.
The Marlowe Theatre is an inclusive and disability confident employer. We value difference and recruit by merit based on fair and open competition. We welcome candidates from all backgrounds regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique.
The client requests no contact from agencies or media sales.
The successful candidate will be responsible for managing our fundraising portfolio and supporting the delivery of a fundraising strategy. This will be achieved by developing strong links with partners, identifying additional revenues from donors and individuals, plus creating a calendar of fundraising/community events in line with agreed financial targets.
It is an exciting time to join Somerset Cricket Foundation, having gained charitable status in 2021. The past two years has seen a growth in activity across our programmes, with the strong expansion of our community engagement work. The Foundation is striving to make cricket the most inclusive sport to people in Somerset and this role is fundamental to allow us to flourish into a charity that offers the very best opportunities to all people.
The success and reputation of the Foundation continues to grow both locally and nationally. This has led to corporate partners of the Somerset County Cricket Club and other local organisations wanting to support Foundation initiatives. Our existing partners support projects such as Cricket in Schools, Community Activation, and Disability Cricket, and support to our club network. We want to continue engaging with local organisations to create new opportunities for community and individual donor engagement to help support us with our objectives of growing the game and making the game of cricket accessible to people from all walks of life and diverse backgrounds.
Somerset Cricket Foundation Values
- Togetherness
- Nurture
- Dedication
- Integrity
- Growth
Job Description
Job Title:
Fundraising & Partnerships Manager
Reports to:
Managing Director
Responsible for:
N/A
Contract:
Permanent
Hours:
21-28 hours per week – occasional evening & weekend working may be required.
Salary:
£32-36k per annum pro rota
Location:
Hybrid working available
Main Purpose of Job:
We are seeking an experienced fundraiser with excellent relationship management skills to help build resilient and profitable income streams for the Somerset Cricket Foundation (SCF) and extend the reach of the charity’s profile. This will include working with existing and new corporate relationships, individuals and Trusts & Foundations.
You will develop and use stewardship tools to guide donors and partnerships through their giving journey; including cultivation plans, proposals, and reports. You will be involved in sourcing and presenting tailored information, making appropriate financial and non-financial requests.
Main Responsibilities:
- Agree an annual high-value fundraising strategy for SCF, in collaboration with the Somerset Cricket Foundation Fundraising Committee and Managing Director.
- Take overall responsibility for the development, growth, and implementation high-value relationships.
- Develop and create new fundraising opportunities that raise the profile of SCF and attract new partners and donors.
- Nurture and maintain long-lasting positive relationships with corporate contacts and individual supporters to build a loyal supporter base.
- Collaborate proactively with the SCCC Commercial team and associated fundraising partners, to broaden the reach and impact of the work of SCF and promote the wider club.
- Promote the work of the SCF at networking events, through associated media and literature.
- Input into the creation of the annual SCF Impact Report, ensuring it is shared with new and existing supporters.
- Monitor and evaluate the annual impact that fundraising is bringing to the Foundation through effective reporting.
- Work collaboratively with the SCF Programme leads to identify opportunities in raising awareness and essential additional revenues.
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Job Summary
Return Fundraising is looking for an experienced Data Manager to lead the team responsible for overseeing all data services within the business. In this role, you will ensure that data is collected, stored, processed, and reported accurately and efficiently to support exceptional telephone fundraising.
The Data Manager plays a critical role in data compliance, processing, and analysing client data. During campaigns, the team produces exports to clients and third party suppliers, including payment processors and fulfilment houses, and supports the fundraising team to improve the fundraising results using data analysis and segmentation.
You’ll need to be experienced in data management, proficient with databases and Excel, and it would be advantageous to have familiarity with reporting tools and processing software.
Our preference is a hybrid role, working from home with 2 days a week in our London office, however consideration will be given to candidates who live further afield and are looking for a fully remote based position.
Consideration will also be given to a part time role of pro rata 32 hours per week over four days.
Return Fundraising
We were founded in 2015 by former charity employees, and today, we’re proud to be one of the UK’s largest telephone fundraising agencies.
Our team of specialised career fundraisers deliver sector-leading results, and we provide insight, strategy and tailored support to maximise the impact of our charity client’s campaigns.
Main Responsibilities
Data Processing
- Oversee data processing, ensuring data integrity, storage, and secure transfer practices align with industry standards.
- Manage data formatting, ensuring data is accurately prepared and uploaded for clients, suppliers, and our dialer system.
- Implement and maintain rigorous data quality checks, guaranteeing accuracy, completeness, and consistency across all data records.
- Ensure adherence to data handling best practices.
Compliance
- Oversight of data protection and GDPR / DPA2018 practices across the business, with the support of the Director of Data & Operations.
- Understanding of the Fundraising Regulator’s Code of Practice and making sure that day-to-day practices meet our high standards.
Analysis
- Analyse current and historic fundraising data to provide clear segmentation strategies which improve campaign effectiveness.
- Develop and monitor SQL-based dialling rules, adjusting based on performance metrics.
- Produce insightful reports for internal stakeholders, assisting in data-informed decision-making and operational improvements.
People Management
- Manage, develop, and support the Data Assistant, conducting regular performance reviews and one-on-ones.
- Provide training and guidance on data protection, data handling, and operational standards, promoting continuous learning and growth within the team.
Administration
- Maintain comprehensive data logs and prepare up-to-date process documentation.
- Identify and implement process improvements to streamline data operations and support overall business objectives.
Skills
Essential
- High-level proficiency in Excel and experience with structured data schemas.
- Proficient in data segmentation and analysis
- Understanding of data protection best practices
- Understanding and application of basic SQL
- Ability to thrive under pressure, manage conflicting priorities, and take ownership of responsibilities.
- Adaptable and positive approach to change.
Desirable
- Experience working with databases and project management.
- Understanding of fundraising and/or telemarketing sectors.
- Familiarity with reading dialler reports and making informed operational adjustments.
- Knowledge of the Fundraising Regulator’s Code of Practice.
- Experience with APIs and/or automation software such as Zapier.
- Line management experience, including training and development.
Travel
Occasional travel within London and the UK may be required for client meetings, conferences, and training events.
Offer
- Annual salary of £37,000 to £40,000 depending on experience and location
- Full time permanent contract of 37.5 hours per week Monday to Friday,
- Consideration will be given to a 32 hour week over Monday to Thursday, with a pro rata salary
- Hybrid working with flexible working from home and office days
- Consideration will be given to a fully remote position with a salary adjustment
- 25 days of annual leave (plus bank holidays), rising 1 day per year up to 30 days after five years of service
- Laptop, plus home working equipment including chair, desk and monitor
- Pension contribution of 3%
- A small business environment where you can make quick decisions and interact with everyone from managing director to fundraisers
- Being able to support some of the UK’s best charitable causes and raise vital funds they need to keep funding their projects
The client requests no contact from agencies or media sales.
Crisis is the national charity for people experiencing homelessness. In 2024 we embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.
About the role
The Philanthropy Account Manager sits within the Philanthropy Team and will work with supporters who are giving at the five and six-figure level. They can be individuals, couples or small family trusts and often support many different areas of our work, both financially and non-financially. As a team we are a friendly, innovative, creative, collaborative team and, whilst we have an ambitious income target this year, we are bold in our ambitions for growth. We are always up for trying new things, taking a few risks and learning from when things fail. Our ultimate goal is to enable our donors’ support to be as impactful as possible, and inspire their loyalty and commitment to our mission to end homelessness.
The Philanthropy Manager role is varied, and alongside managing a portfolio of warm donors and prospects and securing five and six-figure gifts, there will be opportunities to lead on fundraising campaigns, events and other key projects. Other parts of the role include actively seeking new business working with our prospect researcher, building relationships to support and facilitate peer-to-peer giving, and finding new and creative ways to engage both new and existing donors in Crisis’ work. Creating compelling proposals, cases for support, reports and other bespoke communications will also be required. The successful candidate will manage, coach, and inspire the Philanthropy Administrator, and support them with their workload.
About you
We are looking for someone who has:
- A proven track record of building strong relationships with prospects and donors and securing gifts at the four to five-figure level.
- Experience of engaging and influencing high-value and high-profile individuals; understanding their motivations and inspiring confidence.
- Excellent communication skills, both written and verbal (including listening skills).
- Excellent influencing skills to develop internal and external relationships.
- An entrepreneurial and creative approach, with the ability to spot opportunities to bring supporters closer to Crisis’ work.
- Ability to manage projects, events and fundraising campaigns.
- Is passionate about social injustice, believes in an equitable society and is excited to support us in our mission of ending homelessness
Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Working at Crisis
Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.
Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.
As a member of the team, you will have access to a wide range of employee benefits including:
- A competitive salary. Please note, our salaries are fixed to counter inequity and we do not negotiate at offer stage.
- Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
- Pension scheme with an employer contribution of 8.5%
- 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
- Enhanced maternity, paternity, shared parental, and adoption pay.
- Flexible working around the core hours 10am-4pm
- Two-days (pro rata) wellbeing days
- And more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How do I apply?
Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.
Closing date: Sunday 1st December 2024 at 23:59
Can I use Artificial Intelligence (AI) technology for my application?
We strongly discourage applicants from using AI technology at any stage of the recruitment process. This is so we can run a fair, transparent process which gives all applicants an equitable chance of success. We want to hear about your own experience and perspectives in your application and if shortlisted, during the interview too.
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.
Registered Charity Numbers: E&W1082947, SC040094
The client requests no contact from agencies or media sales.
About the role
At Student Minds, digital is at the heart of what we do. From launching the Student Minds Hub to integrating a new CRM system, we’re on an exciting digital evolution journey. As our Digital Product Manager, you’ll lead the charge in ensuring our digital ecosystem supports our ambitious 10-year strategy and operational goals. You’ll have the opportunity to work on transformative projects like consolidating our websites with Northern Bear Agency and optimising the use of our CRM across the organisation.
This role offers variety, challenge, and the chance to make a tangible impact on student mental health. You’ll work collaboratively across teams, manage digital products end-to-end, and champion user-centred, data-driven solutions.
What You’ll Do:
- Deliver innovative digital solutions aligned with our digital roadmap.
- Oversee projects, including website consolidation, CRM onboarding, and digital content migration.
- Manage and maintain our digital platforms (Hub, CRM, and website) to ensure functionality and efficiency.
- Champion accessibility, ensuring our digital tools are inclusive and user-friendly.
- Use data and analytics to refine user experiences and drive decision-making.
- Lead external partnerships with agencies and contractors.
- Support and mentor the Content Manager.
- Contribute to strategic discussions, operational planning, and embedding cutting-edge tools like AI.
What We’re Looking For:
- Proven experience in digital product management, with a track record of delivering successful digital projects.
- Strong knowledge of CRM systems, website management, and content migration.
- Expertise in analytics platforms (Google Analytics, HotJar) and user testing.
- A commitment to accessibility, diversity, and inclusion in digital development.
- Excellent communication, leadership, and project management skills.
- Passion for mental health and making a positive societal impact.
How to Apply
If you’re ready to lead our digital evolution and make a meaningful impact, we’d love to hear from you!
- Download the recruitment pack where you’ll find more information about the role including responsibilities and person specifications.
- Download and complete our application form -instead of collecting CVs, we use an application form to ensure fairness and equal opportunity for all.
- Upload your completed application form.
- Complete the Equality Monitoring Form.
Application deadline: 8th December
Interviews: 18th December
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Fundraising Manager
Are you a seasoned fundraiser looking for your next challenge? Do you thrive on building relationships and telling compelling stories?
We have an exciting opportunity for an experienced fundraiser to join the charity’s Senior Management Team.
Join a small and friendly mission driven team as a Fundraising Manager and be part of the vision to change the lives of children, young people and adults with severe learning disabilities whose behaviour challenges, and their families.
Position: Fundraising Manager
Location: Remote or hybrid (office is in Kent)
Hours: Full Time – 37.5 hours per week (flexible working available)
Salary: £35k per annum
Contract: Permanent
Closing Date: Friday 13th December
Interviews will be held on a rolling basis. Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
The Role
Funding from Trusts and Foundations is critical to the sustainability of the charity. The Fundraising Manager as a member of the Senior Management Team, will lead on ensuring sufficient funding for the sustainability of the charity and its core activities by maintaining and developing current relationships with funders as well as generating additional income to meet targets.
You will also be the lead for the communication strategy, and line manage the Communications Officer, to enhance the charity’s visibility and engagement with donors and other audiences. The role is weighted towards income generation.
About You
You will be an experienced fundraiser, able to develop and deliver a comprehensive fundraising strategy with knowledge and experience of Trusts and Foundations fundraising. You will have proven experience of writing successful grant applications, meeting targets and managing relationships with funders.
You will have excellent communication skills with the ability to craft compelling and persuasive proposals and reports and the ability to produce high quality written materials tailored to different audiences.
If this sounds like you, we’d love to hear from you!
To fulfil the role, you must have the right to work in the U.K.
About the Organisation
This is a varied role in a friendly and supportive small national charity focussed specifically on the needs of children, young people and adults with severe learning disabilities whose behaviour challenges, and their families. There is no statutory funding and the organisation relies on voluntary income to fund its work. Income is sourced primarily from Trusts and Foundations to maintain independence. Benefits include 25 days annual leave (plus public holidays) and an Employee Assistance Programme.
As an equal opportunity employer, the organisation would particularly welcome applications from people with an ethnic minority background or those with a disability, as they are currently underrepresented in the workforce.
This role requires a Basic Disclosure Check. We politely request no contact from recruitment agencies or media sales
You may also have experience in areas such as Fundraising, Fundraiser, Fundraising Manager, Trusts, Trusts and Foundations, Foundations, Trusts Fundraising, Trusts and Foundations Fundraising, Foundations Fundraising, Senior Fundraising, Senior Fundraiser. #INDNFP
Please note NFP People are advertising this role on behalf of our client.
Hybrid - London, Cardiff, Edinburgh, Manchester or Homebased in the UK
Closing Date: 1 December 2024
Ref 6888
Save the Children UK has an exciting opportunity for a collaborative and experienced campaigner to join us as Campaign Manager (UK Child Poverty) on a 12 month contract basis.
In this key role for us, you will lead our impactful campaigns to address child poverty in the UK, collaborating with communities, partners, and policymakers to bring about meaningful change.
This role offers the potential for hybrid working. We have offices based in London, Manchester, Cardiff and Edinburgh. There are likely to be times when you will be required to come to your contracted office up to 2-4 days per month or 6-8 days per quarter. This will be agreed with your line manager and team.
About Us
Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn, and protection from harm.
When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met, their voices are heard, and lasting results are delivered for millions of children, including those hardest to reach.
About the Role
As Campaign Manager (UK Child Poverty), you will lead Save the Children UK's campaign strategy on one of our priority areas, working closely with mission colleagues, supporters, and partner organisations.
You will manage a senior campaigner and provide task management for two other colleagues, ensuring delivery of impactful, community-driven campaigns.
In this role, you will:
• Lead the development and implementation of campaigns to achieve our strategic objectives on UK child poverty.
• Support the growth and mobilisation of networks involving children, young people, and families with lived experience of poverty.
• Build strong relationships with key campaigning partners and coalitions.
• Collaborate with teams across the organisation to ensure campaign best practices and innovation.
• Represent Save the Children UK in external forums as a passionate advocate for children and families.
• Monitor and evaluate campaign activity, using insights to shape and improve strategies.
About You
To be successful, it is important that you have:
• Experience leading the development and delivery of impactful campaigns, with a track record of success.
• Strong understanding of campaigning and organising tactics, and experience mobilising public audiences for policy change.
• Demonstrated experience working with partners, coalitions, or civil society actors to deliver change.
• Proven project management skills, with the ability to deliver high-quality work under pressure.
• A passion for politics, changemaking, and the ability to travel within the UK (including overnight stays) are also essential.
• Commitment to Save the Children's vision, mission, and values is a must.
• Knowledge of child poverty, children's rights, or related fields in the UK context (desirable).
• Excellent verbal and written communication skills, with the ability to engage and inspire diverse stakeholders.
What We Offer You
Working for a charity provides one of the best benefits there is – a sense of purpose and reward for helping others. However, we understand the importance of giving back to our employees to ensure a happy and healthy working environment and work/life balance.
We focus on flexibility, inclusion, collaboration, health, and wellbeing both in and outside of work.
We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to improve the lives of children every day.
To apply, please click the apply button to visit our website (please note there is a mandatory application question: How would you influence this government to scrap the two child benefit cap? What would an impactful campaign look like? (up to 500 words).
Closing date: 1st December 2024
Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.
Ways of Working:
The majority of our roles can be performed remotely in the UK, but there are likely to be times when you will be required to come to your contracted office (up to 2-4 days per month or 6-8 days per quarter). This will be agreed with your Line Manager and team and is intended to be time spent on collaborating with colleagues and relationship building.
Please note: travel costs to your contracted office will be at your own expense.
Flexible Working - We are happy to discuss flexible working options at interview.
Commitment to Diversity & Inclusion:
Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think.
We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here.
The client requests no contact from agencies or media sales.