Business Administrator Jobs

Are you articulate, creative and energetic with an interest and relevant skills in digital media and relationship management? Would you enjoy a varied role that gives you opportunities to work collaboratively within a small, inclusive team? 

Active Impact is a Gloucestershire charity that is passionate about increasing inclusive activity opportunities that welcome disabled people in their local communities. We are seeking a Communications and Engagement Officer to support the delivery and content creation of our printed, digital and electronic communication and to assist with the administration and marketing of ‘You’re Welcome Gloucestershire’ our groundbreaking inclusive activities guide, including attending promotional events and network meetings. 

Could this be the start of a great working relationship?

You might be the candidate we’re looking for if you have excellent communication, organisational and interpersonal skills and confidence communicating with a wide range of audiences through digital platforms and face-to-face opportunities. This might be your first job after an apprenticeship, degree or other training, it might be an appealing opportunity to work flexibly around family or caring responsiblities, or it might be the next step in your career. We think this role has something to offer the right person at any stage in their communications career!

What we are offering:

We can offer you a part time, flexible role in a supportive work environment with the opportunity to gain further skills and experience in development support and inclusive practice.

We welcome applications from people with lived experience of facing barriers to inclusion such as disabled, deaf or neurodivergent people, members of the LBGTQ+ community and people from all faiths and ethnicities. We are committed to upholding an inclusive workplace and this is reflected in our approach to both recruitment and employment so that all our team members are able to contribute to their roles without facing access barriers.   

The role will be based at our charity office in Highnam but will include some travel within the county and the opportunity to work from home where appropriate.

All team members are required to understand the importance of safeguarding children, young people and adults at risk, and you will be required to keep your knowledge on this subject up to date.

If this role feels like a great match, and you would like to find out more, we would welcome informal discussions which can be arranged by emai. CVs are not accepted. We are happy to discuss any specific access requirements you may have in relation to applying particularly if the written application format presents a barrier to your application.  

Applications are invited via our application form which is available alongside a full Job Description and Person Specification below.

Closing Date for applications:  10am Tuesday 13th August.

Interviews: 27/28th August TBC (if you are unavailable on these dates please indicate this on your application – we may be able to accomodate a different interview date)

About Us

Bridges Outcomes Partnerships (BOP) is a not-for-profit social enterprise that works alongside Government, community groups and specialist Delivery partners to design and deliver vital services that support people to improve their lives, in areas ranging from housing and employment to education and health & wellbeing.

The role of BOP spans project development (working with Government and others to design and launch the service), project management (coordinating the delivery phase, managing performance, and liaising with the various stakeholders) and project finance (funding the project until it starts to earn outcomes payments). Our own funding comes from a group of pioneering social investors, including The Office for Civil Society, Big Society Capital, Pilotlight, Trust for London, who, like us, are motivated by improving lives and changing the system for the better.

This is an exciting opportunity for someone who wants to make a difference and is passionate about using data to change lives.

About the opportunity

As an Impact Analyst, you will work within a team across 2-3 social impact projects initially. An example of one of the programmes you will become a key part of delivering is a community based, preventative emotional resilience and wellbeing pilot called Turning Tides.

Turning Tides is a two-year pilot programme testing innovative means of protecting and promoting the mental health and wellbeing of vulnerable young people along the North Yorkshire Coast. The programme leverages local organisations and their expertise, providing each young person a dedicated coach who works to identify a participant's strengths and ambitions – and takes a community-based asset development approach to match those goals with opportunities in the local area.

Responsibilities

Your responsibilities will include.

· Overseeing all data related aspects of the programme including data collection, extraction, cleaning, analysis, reporting, and presentation.

· Gathering and analysing quantitative and qualitative data to measure the impact of service innovations for the programmes you are working across. Produce regular reports and insights that aid decision making to continuously improve programme design.

· Taking initiative to propose and implement relevant analyses to the project to maximise positive impact for participants with the programmes you are supporting.

· Building relationships and working at times directly with Delivery Partners (VCSE organisations who are delivering the frontline services for the programme) to ensure they are able to use the data systems accurately and effectively,

· Identifying opportunities for process automation and improving utilisation of management data by colleagues across the programme.

· Supporting the Programme Lead on all operational and project management needs, including coordination of team activities and providing other administrative support.

· Working with the Investment Lead and colleagues in Finance, to ensure invoices for outcomes achieved by participants within programmes are processed.

· Engaging with other analysts across BOP to share learnings from your own project and implement learnings from other projects in your own.

Competencies

To take on the above responsibilities, we will be looking for you to demonstrate strengths in the following competencies:

· Curious and Inquisitive: You crave knowledge and consistently seek learning opportunities.  You look for patterns and ask questions that nobody else has thought to ask.

· Data and Analytical Skills: You are good with numerical data and analysis and are able to accurately assimilate information and develop critical insights to inform decisions.

· Passion and desire to make a positive difference to the lives of vulnerable people.

· Problem Solving: You can make sense of something complex and recommend practical solutions.

· Adaptable:  You can adapt easily to changes in work. You are flexible and act as an advocate for change.

· Communication: You can confidently communicate your ideas verbally and in writing. You can simplify complexities and adapt your communication so others can understand.

· Autonomy: You take ownership of your tasks and can plan and manage your own time to achieve them.

· Relationship Building and Teamwork: You can build credible and trusting relationships both internally and externally.

· Attention to Detail: You are detail focussed and you ensure the work you produce is accurate and of a high quality.

· IT and Data Analytic Skills: You have a strong working knowledge and understanding of Excel and PowerPoint, and you embrace the opportunity to learn new IT applications.

·  Previous Power BI experience would be advantageous.

What we will offer you

• We are a flexible employer and we will support you to ensure you achieve a healthy work life balance.

• You will be joining an incredibly dedicated, vibrant, dynamic and talented team of people who are deeply passionate about services which improve people’s lives and public sector reform.

• You will get 25 days’ annual leave plus 8 days for bank holidays plus a birthday leave day and 2 additional ‘gifted’ day/s between Christmas and New Year.

• We offer a Salary Sacrifice Pension Scheme.

• We offer 4 x Life Insurance, Income Protection Insurance and Wellbeing benefits & resources.

• We also offer Private Medical Insurance on successful completion of your probation period.

• You will be able to access Learning and Development opportunities.

PLEASE NOTE: We are only accepting applications through our recruitment platform Applied.

First round interviews are likely to take place 15th/16th August and potentially w/c 19th August

Home based within South East region

About us

Our purpose is simple, to save lives at sea. Since the 19th century, our crews have been risking their lives to save those who are in danger of drowning.

Volunteering is at the heart of the RNLI, and we have over 35,000 volunteers in a variety of roles from operational crew and lifeguards to water safety and fundraising volunteers. This is a great time to enjoy the RNLI People Team as we regionalise the delivery of HR and volunteer service to the 6 RNLI regions.

Home based within the region, with regular travel to the regional office in Poole and other sites across the area, you will report to the Regional People Lead and work closely with the People Advisor. Understanding the opportunities within your region, working with the local leadership team and your peers in the wider People Team you will be responsible for supporting great ‘people’ service and delivery.

This role is home-based and includes extensive travel across the region, often outside of regular business hours. Occasional travel to our Support Centre in Poole is also necessary. You will also be required to support a volunteering helpline service for approximately 2 weeks a year (until 8pm weekdays and 10am – 4pm weekends).

Some of the benefits

• Flexible working
• 26 days’ annual leave plus Bank Holidays
• Outstanding pension scheme (contributions of up to 16% of basic salary)
• Life assurance
• Health and dental cash plan option

Your Role

We are seeking to recruit a Volunteering Adviser to join our team in the South East area. For us, this reaches from Swanage to Southend -on- Sea also includes London.

As a Volunteering Adviser, you will work closely with a range of stakeholders across the organisation, supporting the development of volunteering across the South East region, and the wider RNLI.

This will include:

• Implementation of initiatives to improve the volunteer experience.
• Developing sustainable opportunities along with taking a proactive approach to how we support and manage volunteers.
• Providing staff and volunteers with expert advice and guidance in all aspects of volunteering including areas such as recruitment, retention, problem solving and recognition.
• Supporting local implementation of the volunteering strategy.
• Assisting with the development of volunteer management toolkits and support managers in the use of these.
• Delivering volunteer management training workshops to diverse groups of volunteer managers both in person and virtually.
• Being an ambassador for volunteering and ensure it is championed at all levels.
• You will also be required to support a volunteering helpline service for approximately 2 weeks a year (until 8pm weekdays and 10am – 4pm weekends).

About You

To be our Volunteering Adviser you will need:

• Extensive volunteer management experience.
• Confidence in delivering face-to-face and virtual workshops.
• The ability to manage a complex workload.
• Experience in handling volunteering problem solving issues is desirable. In this role you will need to be able to work and plan autonomously. You will also need to have a proactive and flexible approach to work along with excellent interpersonal skills.
• This post requires a valid driving licence.

For more information and to apply, please visit our jobs page.

Closing date: 4 August 2024.

First interviews: 8 August 2024.

Second interviews: w/c 12 August 2024.

The RNLI is committed to safeguarding, ensuring the welfare of children, young people and adults at risk. We expect all employees and volunteers to share this commitment and have a zero-tolerance approach to proven incidents of bullying, abuse, harassment or exploitation. The suitability of all prospective employees and volunteers will be assessed during the recruitment process in line with this commitment. This will include relevant criminal record checks being carried out dependent on the eligibility of the role. (England & Wales; DBS check, Scotland; Disclosure Scotland PVG, Northern Ireland; Access NI, Republic of Ireland; Garda Vetting; International, International Child Protection Certificate process).

Our staff and volunteers have been saving lives at sea without prejudice for nearly 200 years. We respect and value diversity of background, skills and perspectives within our teams, and consider it essential to help us deliver a world-class lifesaving service. We are an inclusive organisation and welcome applications from everyone. In addition to having the skills needed for the role, we also look for applicants who share our commitment to living our RNLI values (trustworthy, courageous, selfless, and dependable), and helping us work towards Our Vision: To save Every One.

This role will be to support the perpetrator intervention across Wiltshire.

You will be primarily based in Wiltshire supporting the Domestic Abuse Serial Perpetrator (DASP) project, providing bespoke specialist support to perpetrators of domestic abuse. The post holder will work as part of the IOM team within a dynamic, fast paced, crisis intervention, advocacy and support service to ensure that clients who show abusive behaviour are supported through every stage of the process of change. Evening appointments are necessary for this post in Salisbury and Chippenham.

In addition, you will support the delivery of the CPR (Choosing Positive Relationships) Domestic Violence Perpetrator Programme (DVPP), which is an intensive behaviour change programme, designed to increase knowledge and understanding around domestic abuse, the impact on children and healthy relationships. The course teaches tools and strategies to help someone change their behaviour. The CPR group will require weekly evening work in Wiltshire.

The post-holder will be expected to work to Respect standards.

Full training will be available for this role. 

Client Based Duties

• Identify and assess the risks and needs of individuals who are abusive in a relationship or other domestic setting, using an evidence-based risk identification checklist.
• Develop personalised risk assessments and safety plans for each service user.
• Advocate for individuals who wish to address their abusive behaviour and show motivation for change with agencies who can help to address the domestic abuse by:
  • Understanding the role of all relevant statutory and non-statutory services available to those who are abusive and how your role fits into them.
  • Providing advocacy, emotional and practical support and information to individuals, including in relation to drug and alcohol, housing, health and finance.
  • Working directly with all key agency partners to address the impact of the abusive behaviour on the safety of high risk victims and ensuring that their safety plans are coordinated.
• Support the client to recognise the abusive behaviour and the effect that it has on their families and assist them in recognising the features and dynamics of domestic abuse present in their situation and help them change unhealthy patterns of behaviour.
• Understand multi-agency partnership structures and work within a multi-agency setting which may include participation at the MAPPA/MARAC.  You will contribute interventions and help design a plan to protect victims and any children, while maintaining an independent role on behalf of your client, keeping the victim and any children’s safety as central to any response. 
• Ensure support provided is accessible to clients in terms of location and times.
• Be proactive with your line manager in carrying out regular case reviews based on a review of risk and abuse which:
  • Feeds back into action planning to further progress, signpost or close cases and;
  • Provides feedback to your clients/agencies.
• Help maintain accurate and confidential case management records and databases and contribute to monitoring information for the service.
• Respect and value the diversity of the community in which the services works in, and recognise the needs and concerns of a diverse range of survivors ensuring the service is accessible to all.  
• Remain up-to-date and compliant with all organisational procedures policies and professional codes of conduct and uphold standards of best practice.
• Utilizs evaluation and monitoring systems to ensure high standards of service are consistently achieved e.g. Orchards Database.
• Deliver high-quality group work, working in co-operation with your co-facilitator and following a clear manual.
• Have an appropriate attention to data, providing feedback to CPR , your line manager, FearFree and commissioners.
• Work at all times to Respect standards.
• Work closely with other FearFree staff to ensure appropriate support and attention is given to the victim’s needs and those of any children involved.
• Respond proactively to safeguarding concerns, working in partnership with Children’s and Adult’s Social Care.

Working with other agencies

• Work alongside other project partners to ensure that all elements of the project are incorporated into working practices.
• Work in a multi-agency framework to support perpetrators to change their behaviour and help victims and families access relevant support.
• Participate and prepare reports
• Prepare reports for FearFree management as requested.
• Comply with data protection legislation, confidentiality and information sharing policy and procedures and all legislation connected to your work.
• Support colleagues and partner agencies, through awareness raising and institutional advocacy, in order to provide the best possible service for those who are abusive within a family setting.

General

• Work at all times in accordance with the requirements of the Lone Working Policy and Procedure.
• Attend and contribute to team meetings.
• Update written and computerised records with accurate and clear information.
• Contribute to effective team working with a flexible and pro-active approach, including cover for other team members’ holidays and sickness.
• Undertake agreed training and keep updated on changes in legislation, policy and best practice.
• To engage in supervision, annual appraisal and induction training.

Responsibilities

• The post holder will deal with highly confidential information relating to vulnerable people.
• Ensure security of data, especially sensitive personal data, in line with the information security policy
• Work within FearFree’s Policies and Procedures at all times.
• Responsible for security of client information and mobile phone while out of office.
• Employees have responsibilities in respect of health and safety.  In particular they will:
  • Co-operate at all times with management in the implementation of and adherence to health and safety policy and procedures;
  • Take reasonable care for their own safety and for the safety of others who may foreseeably be affected by their actions at work;
  • Not intentionally or recklessly interfere with or misuse anything provided for the purpose of health and safety at work;
  • Report all health and safety concerns to line managers;
  • Assist with the completion of the risk assessment programme.
• Any other duties that may be reasonably required.

It is essential that the post holder is able to respond flexibly to changes in the requirements of this post. This role outline is therefore a guide and not an exhaustive list of all responsibilities the post holder may have over time.

For a full job description/person specification and to apply, please follow the link provided on this website. 

FearFree is committed to encouraging equality and diversity in the workplace.  We strive to be a diverse and inclusive place to work where we can all be ourselves and individual differences are recognised and valued. 

Do you want to work for a dynamic, creative, fast-paced charity?

At Action Together we see the amazing things people achieve when they work together to make the lives of others better. If you share our values: believe it’s possible, strengthen others, and be true, we’d love you to consider joining our team.

Volunteering Support Officer

The role

Working within Tameside’s volunteering team to raise the profile of volunteering in the community, the Volunteering Support Officer will support the delivery of a high-quality service both to individuals interested in volunteering, and to volunteer managers working within Tameside’s VCFSE sector. 

The ideal candidate

The ideal candidate for this role will be someone who is passionate about volunteering and its impact on individuals, organisations, and communities. You will enjoy meeting and interacting with people from diverse backgrounds and communities. You will be someone who likes to work collaboratively and is organised and skilled at following systems and processes.

Salary:  £14,171- £15,154 per annum

NJC Scale: Grade 4 SP 7-11

Hours: 21 per week Monday to Friday (occasional weekend and evening work may be required)

Length of contract: 6 months fixed term

Location: Tameside Borough, with some homeworking

The closing date for applications is 9:00am on 12 August 2024

Interviews will be held on 22 August 2024  and will include a panel interview and task.

Previous applicants for this post need not reapply.

Please note, the successful candidates will be required to undertake an Enhanced Disclosure and barring Service (DBS) check. A positive Disclosure of Offences will not automatically bar an applicant from being appointed and suitable applicants will not be refused employment because of offences that are not relevant.

At Action Together we value diversity, promote equity and challenge discrimination. We encourage and welcome applications from people of all backgrounds. We are committed to ensuring that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race.

Action Together is committed to safeguarding and promoting the welfare of all children, young people and vulnerable adults with whom we work. We expect all of our employees to demonstrate this commitment.

Coeliac UK currently has an exciting opportunity for a Food Policy Officer, to join our team in High Wycombe, with the possibility to regularly work from home by prior agreement with your line manager. You will join us on a full time, permanent basis. In return you will receive a competitive salary of £31,902 to £35,447 based on experience.

Coeliac UK represents over 60,000 members providing information and support to those affected by coeliac disease or following a gluten free diet. We also campaign on behalf of all those living with coeliac disease and undertake research into the causes of the disease.

The Food Policy Officer role:

As our Food Policy Officer, you will support the charity’s activities in relation to food policy and information with a focus on maintaining Coeliac UK’s food standards and food information

Key responsibilities of the Food Policy Officer:

• Monitoring Coeliac UK’s gluten free catering accreditation scheme including reviewing audit reports, feedback and corrective actions. To ensure menus and documentation are in line with Coeliac UK guidance.
• Working alongside the commercial team to assist caterers in their preparation for Coeliac UK’s gluten free accreditation scheme
• Attending meetings with caterers and manufacturers working with Coeliac UK.
• Managing the creation of quarterly reports for the gluten-free catering accreditation scheme
• Working with the Head of Food Policy in the development and review of food policy to draft policy positions and to contribute to the necessary intelligence gathering, horizon scanning and consultations to represent the charity.
• Being able to critically analyse the evidence and ensure that information on food and the gluten free diet is up-to-date.
• Providing administration for Coeliac UK’s Food Standards Committee.
• Contributing to the evidence base relating to food policy, standards, legislation and technology.
• Contributing to food research in order to develop the evidence base in the area of
  food and the gluten free diet, to inform charity policy and meet the charity’s
  business and strategic aims.
• Contributing to articles for Coeliac UK publications and consumer/trade press, as
  required.
• Representing and promoting the work of the charity amongst stakeholders from the
  food sector.
• Representing the charity by speaking at food events.

Essential experience, skills and knowledge required for the Food Policy Officer role:

• A motivated individual with initiative and a structured approach to work
• Good organisational skills.
• Excellent communication and inter-personal skills.
• Able to work under pressure and meet deadlines.
• Educated to degree standard.
• Knowledge in the areas of quality assurance, food technology and nutrition
• Understanding of scientific evidence base and research.
• Numerate with necessary skills to produce, monitor and interpret audit information, quality assurance processes and guidance documents.
• Ability to critically review scientific literature.
• Good IT skills - MS Excel, MS Word, MS Outlook, MS Power Point.
• CMS and website content management experience

If you would like to be considered as our Food Policy Officer, please apply now with your CV and cover letter. For your application to be considered, please combine your covering letter and CV into a single document for uploading purposes. We’d love to hear from you!

About the role

The Wilder Communities Officer will inspire and support community-led action for wildlife and empower local people to create more wildlife rich spaces on their doorstep.  Working with colleagues across the Trust, the officer will help to build a wilder future through local community action for nature, with a particular focus on rivers and wetland habitats, and linking in with our Species Survival in Hertfordshire’s Chalk Rivers project.

For a full copy of our recruitment pack and details of how to apply please visit our website.

Project summary - Species Recovery for Chalk Steams – Wilder Communities

Herts and Middlesex Wildlife Trust has secured a grant from the Species Survival Fund, a partnership between Defra and the National Lottery Heritage Fund.

The Species Survival Fund is enabling the Trust to deliver an ambitious restoration programme for our chalk river and wetland habitats across 11.15km of the River Lea Catchment in Hertfordshire.  As part of the project, with additional funding, the Trust will be working in local communities to highlight the importance of our chalk streams and wetland habitats and enabling groups and individuals to take their own local action for wildlife.

This community organising work will initially focus on communities in and around Welwyn Garden City and Hertford.

How do we support you?

The Trust strives to be a positive employer supporting our staff through flexible and hybrid working, and training and development. We recognise the importance of our staff team and looking after their health and wellbeing. Our values and expected behaviours reflect the culture which the Trust seeks to maintain to ensure productive, efficient, effective and pleasant workplaces and roles.

In support of this, we offer an excellent benefits package, ranging from office perks, generous leave entitlements and financial benefits. You can find out on our website.

About the Trust

Herts and Middlesex Wildlife Trust is a local nature conservation charity.

We believe that wildlife should have space to thrive alongside our everyday lives and that everyone benefits from having access to nature.

Our staff team is enthusiastic, friendly and committed to making a difference.

About the team

We have big goals over the next few years.

We're going to be fighting for mental health in a way we never have before.

Together we'll be working to make sure everyone experiencing a mental health problem gets the support and respect they deserve.

Team information

Will you join us?

The Philanthropy Officer will be a vital member of the high performing Philanthropy team, responsible for both hands-on fundraising as well as providing prospect research and administrative support. This fantastic role offers the opportunity to gain wide-ranging experience across high-value fundraising, learning from skilled and successful colleagues in a sector at the cutting edge of philanthropic activity and helping to raise an ambitious £2.5m in 2024/2025.

You will be responsible for proactively identifying and researching new supporters, coordinating introductory letters to newly established trust and foundations, processing income, thanking donors, ensuring accurate and compliant data keeping, and providing administrative support.

There will be plenty of learning and development opportunities, from contributing towards our high value events, working with colleagues on 6 figure opportunities and drafting and reviewing our communications.

If the above sounds interesting, we're keen to hear from you. Previous experience working in a charity sector isn't essential and we're happy to hear from candidates from various sectors who are keen to work for Mind and make a real difference to the lives of those of us experiencing mental health problems.

Key duties and responsibilities

The post holder will:

1. Coordinate the monthly small trusts mailing programme, refreshing mailing lists and ensuring communications are tailored and compelling.

2. Manage a small caseload of higher value supporters and prospects, ranging across trusts, foundations and individuals, and raise income by initiating and developing meaningful and enduring relationships to support Mind's charitable delivery.

3. With a range of tools, help build a strong and up to date pipeline of appropriate funders for the wider team by identifying and qualifying new prospects.

4. Manage the thanking process for unsolicited gifts and donations, ensuring personalised, timely and sensitive communication with funders.

5. Work closely with Income and Operations, Finance and CRM and Data teams to ensure all donations are processed in a timely and accurate way, have correct income codes, resolve income queries, transfers and discrepancies and ensure that the team receives timely reports in the appropriate format.

6. Input into annual and quarterly phasing of income: setting ambitious financial ask targets for donors and prospects in your caseload, carefully monitoring and reporting on progress of income, assessing risk to the budget to inform current and future financial years, and working to mitigate any loss of income.

7. Where required, help with ad-hoc prospect research and due diligence requests, completing and refreshing research profiles, using external resources and databases.

8. Provide support on stewardship event activities including coordination of guest lists, writing guest profiles, recording invites and activity on the database.

9. Support and coordinate team communications, including writing and reviewing copy for impact reports, newsletters, thank you letters and annual review mailings.

10. Ensure Mind's database has accurate and up to date records which adhere to Data Protection requirements and produce reports as required to help senior officers and managers analyse pipeline movement and income projection.

11. Undertake the accurate recording and maintenance of donor records on the database (Microsoft Dynamics), and other systems, adhering to business rules and protocols, Data Protection and Fundraising Regulations.

12. Stay informed of Philanthropy trends across the sector, actively participating in fundraising networking groups and bringing ideas to inform Mind's philanthropy activity.

13. Develop and maintain relationships with key internal contacts across departments such as External Relations, Mind Cymru and local Minds as appropriate.

14. Undertake any additional duties that may, from time to time, be necessary and compatible with the nature and grade of this post.

Mind's equity statement

Mind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please refer to the Job Description while completing your application as candidates will be shortlisted based on how closely they match the criteria in the personal specification.

About MSI

MSI Reproductive Choices is one of the world’s leading providers of sexual and reproductive healthcare. We believe that everyone should have the right to choose. From contraception to safe abortion and life-saving post-abortion care, we are committed to delivering compassionate, affordable, high-quality services for all.

Today, our organisation has almost 9,000 team members working in 36 countries across the world. Our success lies in the fact that MSI teams are locally led, entrepreneurial and results-driven, and are passionate about delivering high quality, client-centred care in their own communities. As a social business, we focus on sustainable delivery, efficiency, and funding models that are built to last, so that the women and girls we serve today will have a choice in the future too. 

We know that access to reproductive choice is life changing. For some, it can mean the ability to complete an education or start a career. For others, it means being able to look after the family they already have. For everyone, it means the freedom to decide their own future, creating a fairer, more equal world.

About the Role

The Global Communications team is looking for a Communications Coordinator with excellent organisational, writing, and digital skills, heaps of initiative, and a passion for MSI’s mission. The role involves providing communications and administrative support to the team in order to increase the visibility and effectiveness of MSI’s work both within the organisation and with external audiences.

MSI is fast-paced and international. Our Communications Coordinator will have an interesting and varied workload and will be supported to take on key responsibilities. On a day-to-day basis, they can expect to liaise with team members from all parts of the organisation, including its overseas programmes, as well as working closely with other members of the team.

About You

We recruit talented, dynamic people with diverse backgrounds and experiences, all united by a belief in our mission and a focus on delivering measurable results. We’re proud to be an equal opportunities employer and are committed to creating a fully inclusive workplace, where everyone feels able to participate and contribute meaningfully. You must be open-minded, curious, resilient, and solutions-oriented, and committed to promoting equality, and safeguarding the welfare of team members and clients alike.

To perform this role, it is essential that you have the following skills:

• Ability to work in a diverse and inclusive environment, respecting and collaborating with all individuals equally, and with a commitment to overcome bias and prejudice
• Excellent written and verbal communications skills, including excellent grammar and spelling
• Excellent computer skills – must be highly proficient at Word, Outlook, Excel and Powerpoint
• Strong interpersonal skills, and the ability to work confidently with external stakeholders and colleagues at every level of the organization
• Outstanding organisational skills, including the ability to use initiative, prioritise workload and work under pressure to meet tight deadlines
• Enjoy working as part of a busy and fast-paced team

To perform this role, it is essential that you have the following experience:

• Experience working in a fast-paced team/environment
• Proven administrative experience
• Exposure to communications and digital media channels
• Demonstrable writing and proofreading experience
• Proven experience of working to tight and changing deadlines
• Experience working with Microsoft Office.

Formal education/qualification

• Degree level education (or equivalent) or relevant proven work experience

Personal Attributes:

We seek exceptional individuals who are aligned to MSI’s mission and entrepreneurial mindset. You must be a strong communicator, self-motivated and solutions-seeking, committed to driving social change in an environment that measures sustainable results and impact at an individual and global level. You must be able to work effectively with and across diverse teams and be comfortable with ambiguity. 

For this role, we’re looking for an individual who is:

• Pro-choice
• Team player
• Commercially aware
• Culturally sensitive
• Professional
• Able to work under pressure
• Positive attitude
• Proactive
• Willing to support on reasonable out-of-hour requests, for example, if facing an urgent comms issue

Please view the job framework on our website. 

Location: London Support Office (hybrid working).

Full-time: 35 hours a week, Monday to Friday (For UK based team members).

Contract type: Permanent

Salary: £24,975 - £31,213 per annum for UK based candidates. Discretionary bonus + benefits.

Salary band: BG 5

Closing date: 7th August 2024 (midnight GMT+1). Interviews may take place before this date for exceptional candidates.

For internal employees applying from an MSI country programme, the role will be positioned within the existing salary structure of the country. Local terms and conditions of the country will apply. 

Job Description

Job Title: 

Employment Development & Training Worker (EDTW).

Management Structure:

Reports to: Head of Learning & Development

Location: 

Based at Woolwich, London SE18 5BX

Salary:

£33,000 to £35,000p.a. depending on experience

Hours per week:

40 hours – generally 9am to 5.30pm Mon to Fri

Background:

First Step Trust (FST) is a charity that provides work experience, training and employment opportunities for people excluded from working life because of mental health problems or other disadvantages (workforce members).

Our approach is about giving workforce members the chance to overcome some of the difficulties facing them by getting them involved as colleagues. We provide ‘on the job’ training, advice and support to enable each person to improve their basic skills and knowledge of the various work undertaken. This will include supporting workforce members to gain recognised qualifications and access to work placements with our customers and other organisations.

We are in the process of developing a more formalised training and employment support programme (SMaRT Pathways) particularly, but not exclusively, in the area of the Automotive trade.  SMaRT Pathways will include the delivery of vocational training through the use of various technologies including video, Virtual Reality, Augmented Reality and other mediums making the learning process more accessible to those who struggle with traditional learning methods due to issues around literacy, numeracy and low levels of self-confidence/anxiety.

Job Role:

The main objective of this post is to enable people with mental health difficulties and other disadvantages (workforce members) to engage with and access open employment.  The EDTW will achieve this by taking responsibility for proactively recruiting people to the project, overseeing their development whilst at the project, including delivery of training courses as and when required and supporting them to move on to employment or further training.

Main duties:

Networking with other services in the area to raise awareness about FST, promoting work placements and training courses as well as promoting the business services.

Recruitment and development of potential workforce members - being proactive in following up on enquires regarding work placements, interviewing potential workforce for work placements at the project.

Employment support – assist workforce looking to move on to paid employment by providing support in job search, CVs and interview preparation. To develop a network of appropriate work placements by building contacts with local employment agencies and employers to ensure access to work for all workforce preparing to move on from FST.

Training – assisting when required, in delivering a variety of courses both in house and recognised qualifications to people with common mental health problems both workforce members and visiting trainees utilising the various technologies as they are developed.

Monitoring and reporting - complete, manage and provide regular, accurate, appropriate and timely reports to agreed deadlines in order to monitor progress.

Office duties – working with workforce members as colleagues ensuring that daily tasks are completed in a timely fashion.

To work in accordance within the limits and parameters as set out in FST’s policies and procedures, by the Board, Chief Executive, Deputy Chief Executive and other senior managers.

Perform other tasks as reasonably required according to the needs of the project and FST. 

Person Specification

Qualifications and Experience

Essential

Experience of face to face customer service in an employment advice/support related post.

Experience of delivery of training within a workplace environment. 

Experience of using digital technology e.g. social media and other platforms.

Experience of managing, recording and monitoring progression.

Experience of working independently, planning and prioritising own workload. 

Desirable 

Knowledge of the benefits system.

Current full driving licence.

Knowledge and Skills 

Essential

Ability to effectively promote FST to referral agencies.

Ability to establish a network of employer contacts to facilitate work placements and employment opportunities.

Ability to motivate, support and enable people to develop.

Ability to work as part of a team in order to achieve overall objectives and goals.

Excellent presentation and interpersonal skills.

Excellent communication skills, written and spoken.

Excellent organisational and administrative skills.

Excellent knowledge of MS Word, Excel, email, Internet Explorer and Social Media.

Attitude

Essential 

Willingness to learn new technologies.

Commitment to opposing discrimination and actively promoting equality of opportunity.

Understanding and commitment to the values, principles and approach of First Step Trust.

Commitment to Health & Safety at work.

 

This is a new and exciting role to support the ongoing growth and development of the Men’s Sheds movement and specifically the work of the UK Men’s Sheds Association (UKMSA) made possible through long term support from a funder.

Having celebrated ten years of UKMSA in 2023, we are now looking forward to the next ten years with an ambitious target and programme to support and facilitate the growth of the Men’s Shed movement and the health and vitality of Sheds, together with campaigning for happier and healthier men with programmes to improve wellbeing, reduce loneliness, anxiety, depression and ultimately save lives.

We are a small team, and the Head of Operations will be required to deliver against their own agreed targets, as well as supervise the work of others. The Head of Operations will be a member of the organisation’s Senior Leadership Team (SLT) and have day to day line management responsibility for five staff or contractors.

Project Coordinators x 2

Permanent Contracts
Job Ref: V508
Hours/Days per week: 28 hours per week – (Flexible days/hours)
Salary: £25,000 FTE  plus attractive employee benefits package
Start date: ASAP
Location: Homebased with regular work across London
Closing date:  9am on 25th July 2024
Interview date and Location: 6th August 2024 at the Levy Centre

 Volunteering Matters

At Volunteering Matters we use volunteering’s unique power to bring people together and build stronger, more resilient communities across the UK.

We bring people together to resolve some of society’s most complex issues.  From social isolation and loneliness; improving health and wellbeing; building skills, confidence, and opportunity; to ensuring young people can become change makers in their community, the impact that we make is great.  And we won’t stop until everyone in the UK has the opportunity to thrive.

People-led and impact driven, we are a national charity that is deeply embedded in local areas across the UK.  We operate in five regions: London and the South East; Wales and the West of England; East of England; the Midlands and North West England; and Scotland and North East England.  We also have an Employee Volunteering Team with over 25 years’ experience, acting as a broker to provide tailor-made solutions to employers. We turn local knowledge and energy into action and progress, building stronger communities and a better future for all.

This is an exciting time to be joining the team.  We’re changing the way we work to meet new ambitions and make sure our impact continues to grow alongside out business.  

Grandmentors

Grandmentors is an innovative volunteering project where older volunteers (aged 50+) use their lifetime of skills and experience to support and mentor vulnerable young people leaving the care system. These young people often need a guiding hand and role model to support them to find work, continue their education or begin training – ultimately giving them the skills and self-belief to lead successful and independent lives.

Volunteers meet with a young person regularly to boost their confidence and work towards goals, which are unique to each young person

Role Purpose

To develop and deliver all aspects of our Grandmentors project across London, ensuring it achieves its aims, objectives, outcomes, and targets. The post holder will work closely with the Virtual College and Leaving Care teams within London Borough Councils and local volunteers to ensure that we improve and empower the lives of care leavers (aged 16-25) through the unique power of inter-generational mentoring.

Key Duties Responsibilities

· To effectively deliver the service to ensure the project meets its agreed targets and millstones.

· role; this will involve processing volunteer expenses, DBS checks and maintaining databases.

· To ensure regular communication between project staff and volunteers is maintained and that regular supervision for volunteers is provided.

· To work with your line manager to ensure project expenditure is in line with the budget.

· To maintain accurate administration, for all aspects of the project.

· To maintain accurate records on all aspects of the project and submit data onto a secure database.

· To manage and maintain effective monitoring and evaluation records to capture impact and outcomes and ensure contractual compliance.

· To implement and maintain appropriate risk assessment management processes.

· To prepare regular reports including quarterly progress updates, impact reports and end of year reports for both internal and external purposes.

· To develop relevant information to promote and raise the profile of Volunteering Matters locally.

· To promote and adhere to Volunteering Matters Equality and Diversity Policy and all other Volunteering Matters policies which relate to the work of Grandmentors.

· To comply with the applicable Health and Safety and Safeguarding regulations.

· To contribute to joint working and teamwork across Volunteering Matters.

Skills

· Excellent written and verbal communication skills.

· Excellent organisational skills and the ability to prioritise a demanding and developing workload.

· Evidence of good administrative and IT skills and the ability to maintain project monitoring and administrative records.

· Ability to build and maintain effective working relationships with colleagues, volunteers, young people and partners.

· Ability to assess risk and carry out risk assessments.

· The ability to motivate, enthuse and empower yourself and others.

Our Values & Way of Working:

In all that we do, we embrace a philosophy of ‘Freedom within a Framework’ and are guided by our values: Empowering, Inclusive, Compassionate, Positive & Straightforward.

This job description is intended to include the broad range of responsibilities and requirements of the post. It is neither exhaustive nor exclusive but while some variations will be expected, these will be at an appropriate level for the role.

Diversity & Inclusion 

Volunteering Matters welcomes all applicants and are keen to ensure our team reflects the diversity of the UK and the communities we serve. We encourage applications from disabled, LGBT and Black, Asian and Minority Ethnic backgrounds, along with candidates with any protected characteristics and from disadvantaged groups. 

Disability Confident & Reasonable Adjustments: 

We guarantee to interview anyone with a disability whose application meets the minimum criteria for the role. Please provide evidence in your application, which demonstrates that you meet the level of competence required in the “Experience/Skills” section of this advert. To be considered for a guaranteed interview or to discuss any reasonable adjustments during the process, please state this in your application.

We have also committed to the following pledges which positively encompass our recruitment and selection processes and methodology: The Promise, Show The Salary, Salary History. 

Benefits 

Our employee benefits reflect our culture which is built on an approach of full flexibility with accountability, and designed to let you make your most positive contribution; we offer Flexible Working by Default (re hours & place of work), Unlimited Annual Leave, Employee Pension scheme, Life Assurance, Cycle to Work Scheme, Season Ticket Loan, Employee Assistance Programme, enhanced sick and family leave. We are also open to discuss job share applications. 

GDPR Statement 

If you apply for a role with us, we will retain your contact details including your name, address, email address and phone number to help us manage your application for up to 6 months.  We will not use your personal data for any other purpose or share it with any third party. You can contact us at any point to update your personal information or ask us to delete it from our records. 

Recently featured as an Escape the City Top 100 Places to Work, The Girls’ Network is an award-winning charity with a large and growing network of supporters, mentors and schools across eight regions of England.

We are now looking for a Network Manager to join us in the North East.

FUNCTION: Delivering our successful mentoring programmes in Tyne & Wear, Tees Valley and across the wider NE area.

WHERE THE ROLE FITS: Reporting to: North Senior Network Manager

SALARY: £27,825 per annum

CONTRACT: Fixed Term Contract - 12 months with possibility of extension

HOURS: 5 days per week, 37.5 hours (with some evening work)

LOCATION: Home based with weekly travel to schools and partners across the NE region. (Access to own vehicle required)

WHAT WE DO

Young people from lower income families are 40% less likely to go to University than wealthier peers (Dept for Education, 2020) which can have a lifelong impact on earning potential. Covid-19 has deepened inequalities (Social Mobility Foundation, 2022) and negatively impacted on young people's wellbeing (GirlGuiding, 2020). We believe that no girls should have their futures limited by their gender, sex, ethnicity, background, or parental income and they should be supported to realise their ambitions, to discover their self-worth, and to develop their capacity to shape their world and their futures.

We work in communities of least advantage across England to deliver two core programmes to achieve this vision. Through our mentoring programme we connect 14-19 year old girls with a mentor and a wider network of role models who are women and deliver opportunities which help them to build life skills and nurture their ambitions. Based on the idea that 'you can't be what you can't see', our mentors often help girls to broaden their horizons and create a more positive vision of their futures. After the programme, the mentees can join a free, lifelong network of support - our Ambassador Community, which offers further opportunities to reach their goals, build their confidence and to share their voices and experiences.

Our programmes help girls and young women to develop the knowledge, skills, self-belief and opportunities to thrive, and to be supported as part of a network that champions them and ensures their voices are heard.

THE ROLE

This is an exciting role joining a Programme Team of 15 staff based throughout the UK. There is a small team of 3 based in the North East. You will work closely and collaborate with the other Network Managers and share some priorities across the region, working to develop the region as a whole. This is a role reliant on good relationships. 70-80% of the role is about relationship building (with schools, mentors and partners), coordination and the tracking/ administration of those relationships. Only 15-20% of the role is direct delivery with the girls in the region.

Mentoring programme

• Manage overall success of the cohorts (groups of mentees and mentors) in your region, including coordinating and administering events and communications for cohorts in your area.
• Deliver engaging on-boarding sessions for mentees
• Design and deliver events and workshops for mentees
• Deliver matching of mentees and mentors at in-person events or virtually
• Work with the wider programme team to train mentors
• Support mentors once matched through regular check-ins, monthly emails and ad-hoc conversations
• Collect data to track the progress, and impact of, mentoring relationships
• Support mentors with safeguarding concerns, following The Girls’ Network process in line with our child protection policy
• Develop effective relationships with schools, on-boarding, supporting and retaining the partnerships

Partnerships

• Work with the Senior Network Manager in your area to identify professional partnerships and sponsorship with local and national businesses
• Work with the Senior Network Manager in your area to actively recruit mentors to the programme, especially by engaging in community networks.

The Girls’ Network reputation and network

• Advocate The Girls’ Network at every opportunity, through local media, PR activities and social media
• Identify opportunities to build the reputation of The Girls’ Network in the North and through events and networking
• Report significant successes and achievements to relevant staff members

Ongoing success of The Girls’ Network

• Work with the Programme Team to identify key areas for programme development
• Opportunities to get involved in programme and wider organisational projects
• Understand the development of school initiatives nationally and in your region, and understand their impact and implications for The Girls’ Network programmes
• Attend programme and whole team meetings and team days
• Maintain and champion a girls-centred way of working

WHAT YOU WILL BRING TO THE ROLE

Essential skills, knowledge and attributes

• You are deeply passionate and driven to achieve equal opportunities for all and will keep the girls we work with at the heart of your work
• You are able to build and manage a number of relationships with a variety of different people and are confident speaking to both young people and adults within schools and businesses
• You are comfortable with delivering set training sessions in person or online
• Project or programme management experience and able to prioritise conflicting priorities
• You are target oriented and will work towards achieving objectives and key results (OKRs) for the region

Desirable skills, knowledge and attributes

• You are flexible in your approach to working with a small organisation and understand the time and resource limitations
• You have safeguarding knowledge and experience
• You have experience of Salesforce or another CRM system

OUR BENEFITS

We want to help everyone achieve more at work as well as in their personal lives and in their wider career, so that they feel proud of the part they play at The Girls' Network. We are committed to providing equality of opportunity in employment and to developing working practices and policies that support work-life balance.

Benefits

• Pension scheme; employer contribution of 3% and employee of 5%
• 27 holiday days per year, plus public holidays (pro-rata)
• Extended and comprehensive sick pay policy
• Enhanced Family Leave pay policy

Learning & Development

• Annual training budget upon completion of your probation period (pro rata)
• Professional development support and allocated time off for training
• Continual learning and development through team days and whole staff training.

The Way We Work

• Flexible working policy: we respect that people have commitments and provide flexible working hours through discussion
• A positive and supportive team culture, regular check-ins and optional social events
• Working from home allowance to support you with essential tech needs
• We support you with a Girls’ Network buddy who you can reach out to beyond the induction period.

OUR VALUES

• We are young-person centered: our work and our decisions are centered around the girls and young women that we serve
• We are curious: we listen, we learn, and we do something about it
• We are unashamedly ourselves: we are authentic and celebrate each other for who we are
• We are ambitious and courageous: we know that might mean doing things differently or taking a risk. We acknowledge our strengths and when we need help
• We believe in the power of connection: that we can achieve more by working together.

YOU CAN'T BE WHAT YOU CAN'T SEE

We want to ensure that our team is inclusive and representative of the girls we work with, so we particularly welcome applications from individuals who have experienced of one or more of the following: being from a low-income family; have received free school meal; being the first in your family to go to University; identify as Black, Asian or another ethnic minority background. We have an active and cross organisational Equity, Diversion and Inclusion Strategy in place. We are a proud supporter of Show the Salary and The Halo Code.

HOW TO APPLY

Please visit our website for further information, the candidate pack and details on how to apply.

Closing date is 9am Monday 29th July.

Interviews will be held online on Friday 2nd and Monday 5th August.

Good luck with your application.

Our client believes everyone has the right to a safe, secure, and warm place to call home. Are you ready to go above and beyond to ensure they deliver the best complaints resolution service to their customers?

They’re looking for a Complaints Resolution Team Leader to join their Complaints Resolution team in Peterborough.

About the role and person:

Monday – Friday
Permanent

Always motivated to achieve brilliant standards of service, their Complaints Resolution Partners provide a first-class customer experience based on trust with their customers. Whilst they endeavour to always provide the best customer service to ensure their customers feel safe and secure in their homes, things sometimes don’t go to plan. It can be a stressful time when things go wrong, so strong communication skills, empathy, professionalism, and resilience are key.

As a Complaints Resolution Team Leader, you will create an environment where colleagues feel empowered to put the customer first and consistently deliver a high-quality complaints service. You’ll role model their values and behaviours, supporting the team through coaching, dealing with any escalations, and instilling a high-performance culture. This is a great opportunity to make a positive impact on their customers in a new service. You’ll set team priorities and embed a performance and continuous improvement culture.

What skills/behaviours do you need to be a Complaints Resolution Team Leader?

- Previous experience of leading a team and the ability to demonstrate coaching and mentoring skills.
- Passion for delivering an excellent customer experience with strong customer service skills and the ability to listen and respond to customers objectively.
- Strong stakeholder engagement and collaboration skills with the ability to influence others to ensure that service standards are met or exceeded.
- Excellent verbal and written communication skills with the ability to understand and explain technical information.
- A passion for problem-solving and seeing issues through to resolution within set timescales.
- Strong IT skills, including MS Office.

Location

The successful candidate will be required to live within a commutable distance to their Peterborough office.

They’re a keen promoter of agile working and encourage the use of working from home, as long as they meet their customer’s needs.

They’ll provide you with the equipment and software that you’ll need for the purpose of your role; however, it will be your responsibility to have an appropriate space to work from as well as a suitable broadband connection/provider.

Salary

The spot salary for this post is £38,128 per annum for applicants who fully meet the requirements of the post. Applicants who do not meet all the requirements of the post will start 5% or 10% below the spot salary.

What will you get from them?

In addition to a competitive salary and agile working, they also have a focus on employees’ development. They support both professional and personal development, ensuring everyone has a development plan and providing access to a wide range of internal and external learning resources.

You’ll also receive:

- 28 days paid holiday (pro-rata excluding bank holidays) per year rising by 1 day per year up to a maximum of one working week.
- A choice of Pension Schemes including a Defined Benefit Scheme with a 7.5% member contribution or a Defined Contribution Scheme with a 4% member contribution and 4% employer contribution. Both pension schemes provide Life Insurance Cover.
- Option to purchase additional holiday of up to 2 of your working weeks (at manager’s discretion).
- Employee Assistance Programme.
- "Hapi" Benefits App with multiple discounts.
- Cycle to work scheme.
- Free on-site gym
- Free parking

Who is our client?

They own around 20,400 houses across the North, East, and South of the country. They are home to over 41,000 customers. They exist to improve lives, providing people with high-quality homes, affordably. Whatever their housing need, whether family, single, older, or more vulnerable – their customers come first. They are always at the very heart of their business.

If you feel great about putting customers first, then they feel great about you joining their team.

And they are a team. They live and breathe their values – they are Smart, they are Driven, they are Caring, and they are Inclusive – are you? If you can do what’s right and challenge what you think is wrong, relish the opportunity to work with some fabulous colleagues to improve the customer experience and make sure they keep to their promises, then you are the person they are looking for.

If you require reasonable adjustments to any part of their recruitment process, please let them know they will ensure requirements are met.

Please don’t delay in submitting your application. Where roles are urgent or they receive a high volume of applications, they may interview and conclude the process prior to any closing date indicated.

If you have any queries about the role, please email them.

Please note candidates must have current eligibility to live and work in the UK; our client does not currently hold a sponsorship licence.

Join them and start your own journey. They aim to be number one, and you could help them get there.

You may also have experience in the following: Complaints Management, Resolution Advisor, Team Leader, Customer Service Advisor, Administration, Customer Care, Inbound Calls, Customer Service Officer, Call Centre, CRM, Query Resolution, Contact Centre, Customer Service Executive, Customer Service Team Leader, etc.

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