Brand manager jobs

If nothing changes, one in two of us will be directly affected by dementia – either by caring for someone with the condition, developing it ourselves, or both. Alzheimer’s Research UK exists to change that.

As the UK’s leading dementia research charity, we’re working to revolutionise the way we treat, diagnose, and prevent dementia. But we won’t stop there. We will keep going until we find a cure.

The Production Officer will play a crucial role in managing workflow into the Creative, Digital and Comms teams, and coordinating creative projects.

They will be the ultimate super user of our production management tool, Hive. They will set up projects on the system, ensure the smooth running of the system day-to-day, and help trouble shoot any issues that arise. The role will also help ensure that users internally are trained and confident in using the platform.

The Production Officer will also coordinate creative projects, to ensure they are delivered smoothly and on time, as well as supporting with the management of our content and photography library.

Main duties and responsibilities of the role:

· Support with the day-to-day management of the production tool, Hive. This will include setting up projects, ensuring teams are assigned, keeping the platform up-to-date, and carrying out other administrative tasks crucial for the smooth running of Hive.

· Liaise with Hive to troubleshoot any issues and stay up to date with new features on the platform.

· Be a Hive super champion across the organisation, delivering Hive inductions for new starters.

· Build and maintain strong relationships across the organisation, supporting teams to brief in work to Brand, Comms and Digital.

· Support the Creative team with the production of projects, including setting timelines, managing workflow and coordinating sign-off.

· Supporting with the management of the content and photography library, ensuring that photographs are correctly uploaded and tagged, with correct consent and removed from the system on the expiry date.

· Carry out additional directorate-wide responsibilities to support the smooth running of the directorate, for example, support with workshops and planning days.

 

What we are looking for:

· Experience of using a production management tool in a creative or communications environment.

· Excellent experience of coordinating projects, including managing and briefing meetings, setting timelines, and coordinating sign-off.

· Experience of bringing multi-skilled teams together to deliver tasks.

· Good understanding of creative, communications and/or digital processes.

· Experience of managing relationships with external suppliers.

· Agile and flexible, understanding that priorities may change at short notice.

· Ability to work at pace, delivering multiple projects to meet specified deadlines.

· Clear and concise communications skills, both written and verbal.

· A proactive self-starter, who can anticipate challenges and any issues that might arise.

· An excellent collaborator who enjoys bringing teams together.

Additional Information:

Ways of working:  As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa £30,000 per annum, plus benefits

Please download the Vacancy Pack on our website for more information.

The closing date for applications is the 21st April 2025, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.  We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.  Any offer of employment is however subject to you having the right to work in the UK.

As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. While we strive to anonymise your CV where possible, there are certain sections, such as the application question, that cannot be fully anonymised. We kindly ask that you remove any personal information, including your name, when answering the application question. The hiring panel will not have access to your personal details, such as your name and address, until you are invited for an interview. Should you require any adjustments at either the application or interview stage, please contact us via our website.

How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.

About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure.  Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. 

There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer’s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure. 

In 2024, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises ‘World Class’ levels of workplace engagement. This is the second consecutive time; we have been awarded a Best Companies 3-star accreditation.

We were also listed in the prestigious Best Companies lists:

· 18th in the 100 Best Large Companies to Work For in the UK.

· 10th in the 50 Best Companies to Work For in the East of England.

· 2nd in the 30 Best Companies to Work For in the Charity Sector.

In addition, we were also shortlisted for a special award recognising the work undertaken on reducing our environmental impact.

In 2021, we were awarded the HR Management award by The Charity Times for our Wellbeing initiatives throughout the pandemic.

In 2020, we demonstrated our commitment to changing the way we think and act about mental health in the workplace and signed the Time to Change Employer Pledge. 

ARUK really does look after its people, where you will be able to add value and make a difference. 

To view further details about working for us and the benefits we offer, please visit Alzheimer’s Research UK

Why join us?

Since 1932 the Association of Anaesthetists has worked to promote safety in anaesthesia and to help patients through education, training, research, and supporting the wellbeing of our doctors in the UK and Ireland. Today we represent over 10,000 members and provide an influential voice in health policy through active advocacy and campaigns work.

As an employer, we offer an excellent benefits package, beautiful surroundings in which to work, and a focus on wellbeing, which is recognised by our Investors in People accreditation and membership of Wellbeing of Women charity. For more information, visit our website.

About the role

The Marketing Lead (Membership and Events) is responsible for leading on the marketing activities for the Association’s income generating products and services, including member recruitment, member retention and educational events.

Working with teams across the whole organisation, the post-holder will play a vital role in devising and delivering impactful and joined-up campaigns, while ensuring that our members are at the heart of everything that we do.

Key responsibilities include:

• Devising and delivering marketing plans for membership recruitment in line with the Association’s new member value proposition and growth targets
• Delivering the communications plans for subscription renewals
• Reviewing and improving the onboarding journey for new members
• Supporting the development of the Association’s website
• Devising and delivering a marketing strategy for educational events and conferences

For more information and to download the job description, please our website.

About you

We’re looking for an organised and proactive marketing professional with experience of developing and delivering multi-channel marketing campaigns with demonstrable results, preferably in the membership sector. If you also have experience of managing internal and external stakeholders, are able to juggle multiple priorities to tight deadlines and have experience of a range of digital platforms, then we would like to hear from you.

How to apply

To apply for the role please send us your CV and a supporting statement of not more than two pages covering how you meet the person specification. Please include the title of the role you are applying for in the subject line.

Salary: £43,332
Location: London (Hybrid - minimum 2 days in office per week)
Contract type: Full-time
Closing date: Tuesday 29 April 2025. Interviews will be held 8-9 May.

Permanent Contract

37 hours per week (5 days out of 7 trading days)

£25,760 per annum

Location: Calverton Bookshop (Brand New Shop)

We offer many enhanced benefits including:

-28 days holiday a year, plus Bank Holidays

-Stakeholder pension scheme with matching contributions up to 8%

-Free confidential counselling service: available to all staff and volunteers

-Opportunity for all managers to join our Bespoke Management Development Programme - Compass

Full details about our benefits can be found on our website.

We are opening a brand new bookshop in Calverton during 2025 and we are seeking a passionate and experienced Bookshop Manager to lead our diverse volunteer team and oversee daily operations to maximise income for our charity. The ideal candidate will have a strong background in retail management, a love for books and media, and excellent customer service skills.

If you have the skills to build a community team of volunteers and maximise retail income in our newest shop, we want to hear from you.

You will be working in a creative environment, working closely with donated goods and serving the local community. If you have what it takes to work hard but have some fun along the way then this role for you.

You will need to be driven and focused on making money, and have excellent communication skills both inside and outside the shop, reaching out to the local community to help build support for the shop.

As a Bookshop Shop Manager you will manage an Assistant Shop Manager along with a team of diverse Volunteers, you will need to demonstrate that you have great people skills and that you are confident and competent working with people from different backgrounds, creating a welcoming and positive experience for all of our staff, volunteers and supporters.

You will make a real difference to young people in England by helping to raise the vital funds needed to support our frontline work. Every day we're changing the lives of children in this country for the better - and with your help, tomorrow we can be there for young people even more.

We look forward to receiving your application.

The Children's Society is committed to safeguarding and protecting the children and young people that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practices across our services.

The closing date for applications is at midnight on Wednesday 23rd April 2025. If, after 14 days, we have received enough applications we reserve the right to close the vacancy from Wednesday 9th April onwards.

Interviews will be held on a date to be confirmed.

IN2

About BeyondAutism
We are experts in delivering autism education services from pre-school to 25. BeyondAutism is a nonprofit organisation, driving change in the world of autism education to ensure autistic children and young adults access an education which empowers a life full of choice, independence and opportunity. We do this by creating positive educational experiences, training for the professional team around a child, and information, resources and support for families and carers. Our services: We deliver rapid and sustained outcomes in our Early Years’ service by working with parents and children together. Empowering parents to feel resilient and confident in meeting the needs of their child leads to aspirational, informed choices creating a positive and successful step into primary education. Our schools and Post-19 service have a specialist curriculum that ensures sustained success beyond the age of 25, setting children and young adults up with the skills and independence to lead a life of their choosing. By teaching them the academic and life skills they need and through the promotion of a happy, caring environment, we nurture the confidence, independence and self-belief to enable them to make the most of the next stage of their life or education. We also work more widely, activating networks and building local capacity with our solution focused Outreach team. Our unique BeyondAutism Fast Responder® service works at the point of crisis to change the national picture and reduce school placement breakdown.

Our values

At BeyondAutism we are: Dedicated to delivering excellence Developing expertise, outstanding services and positive engagement, always seeking to go above and beyond expectations. Committed to Behaviour Analysis, underpinned by the science of Applied Behaviour Analysis and Verbal Behaviour Contributing to research and ensuring our staff continually develop and share best practice that ensure aspirational outcomes are achieved for autistic individuals. Respectful Embracing diversity, showing integrity, acting with compassion and always treating people with dignity. Proud to challenge Listening, changing thinking, shifting attitudes and educating.

Job overview

The Digital and Content Manager is responsible for the development and execution of BeyondAutism’s digital strategy, ensuring all online content and campaigns support the organisation’s strategic goals. The role owns and manages all digital platforms, including the website, email marketing, paid advertising, and social media (Bluesky, Instagram, LinkedIn, Facebook), ensuring content is engaging, optimised, and aligned with BeyondAutism’s brand identity. This role works closely with the Outreach and Revenue Marketing Manager (ORMM) to ensure digital content and campaigns are effectively aligned with lead generation, outreach, and revenue-driving activities. Together, they will develop, execute, and optimise digital strategies that drive MQL to SQL conversion, audience engagement, and brand awareness.

What we can offer you

You can find a very rewarding career with BeyondAutism. As well as being part of a team delivering lifechanging services, we offer multiple and generous benefits to employees.

Pension scheme *

We offer a competitive pension scheme via salary exchange of 3, 4 or 5% and match your contribution.

Hybrid and flexible working

Charity staff have the option of hybrid and flexible working. To be agreed with HR and the department head.

Season ticket loan *

We can loan you the cost of your season ticket, repaid through monthly salary deductions for the period of the season ticket or less. Maximum period 12 months. Maximum loan £5000.

Bicycle loan *

We can loan you the cost of purchasing a bike for the purpose of cycling to work. Up to a maximum value of £1000, repayable over a period of 12 months or less.

Continuing Professional Development (CPD)

Further education opportunities including Masters, RBTs, diplomas and certificates; and opportunities for membership for relevant professional bodies.

Professional Membership fees

Reimbursement of the cost of annual professional membership fee where continued membership registration is a requirement of your role.

Onsite counsellor

One counsellor working across our sites offering confidential 1:1 counselling sessions.

Perkbox

Access to an online perk scheme which gives you your pick of over 200 great discounts and freebies such as a free monthly hot drink from Cafe Nero, discounts on high street shopping and great price cinema tickets.

Employee Assistance Programme

Free access to a 24/7 confidential counselling support, including opportunity for face-to-face support.

Employee Referral Programme

Generous £400 thank you payment when you refer somebody into one of our open vacancies.

Eye care vouchers

Vouchers to cover the cost of an annual eye examination and single-vision spectacles, if needed.

Benefits marked with (*) are contractual benefits open to staff who have been in post for three months or more.

About the role

Channel ownership and development

• Develop and execute a digital and content strategy that aligns with BeyondAutism’s overall marketing objectives.
• Actively manage and grow the website, social channels (Bluesky, Instagram, LinkedIn, Facebook), and email database, ensuring all content and contact lists are up to date.
• Own the technical maintenance and development of BeyondAutism websites (WordPress), working with external developers when required.
• Ensure all digital activity is integrated and aligned, supporting schools, outreach, fundraising, and admissions.
• Stay up to date with platform algorithms, trends, and best practices to maximise engagement on both paid and organic content.

Website and SEO management

• Manage the BeyondAutism websites, ensuring they remain compliant, up to date, user-friendly, and optimised for conversions.
• Apply SEO best practices (both technical and onsite SEO) to improve website visibility and search rankings.
• Develop and update landing pages to support marketing campaigns and lead generation.
• Liaise with external agencies as needed to enhance website functionality.

Social media and digital engagement

• Develop and implement a content plan for Bluesky, Instagram, LinkedIn, and Facebook.
• Ensure consistency in tone of voice, brand messaging, and content quality across all digital platforms.
• Actively monitor, engage with, and grow BeyondAutism’s online community. Track and analyse engagement metrics to refine social media strategy.

Email marketing and CRM integration

• Plan, create, and send email marketing campaigns via Mailchimp and Raiser’s Edge.
• Develop segmented audience lists to deliver personalised, high-impact content.
• Set up automated email sequences to nurture leads and encourage engagement.
• Track and optimise email performance (open rates, CTR, conversion rates).
• Ensure email and digital activities integrate with Raiser’s Edge for CRM tracking and reporting.

Paid advertising and Google Ad Grants

• Manage Google Ad Grants, ensuring compliance and maximisation of the allocated budget.
• Set up, manage, and optimise PPC campaigns across Google Ads and social media platforms.
• Continuously track performance and adjust campaigns to improve cost-per-click (CPC) and ROI.

Reporting and analytics

• Establish KPIs for each digital channel in agreement with the Head of Marketing & Communications.
• Monitor website, email, social media, and PPC analytics, converting findings into actionable insights.
• Provide monthly performance reports, assessing the return on investment (ROI) for campaigns.

Marketing and outreach campaigns

• In consultation with ORMM, lead on digital marketing campaigns to drive leads, registrations, and awareness.
• Implement digital aspects of the lead generation strategy, including Lunch & Learn webinars.
• Consider the customer journey and experience in all digital marketing activity.
• Support fundraising and outreach teams in promoting campaigns through digital channels.
• Ensure that all digital marketing campaigns align with BeyondAutism’s wider strategic objectives.

Team and stakeholder collaboration

• Work across the organisation to ensure all digital and content needs are met and incorporated into the overall strategy.
• Act as a subject matter expert for digital marketing tools and software, upskilling the wider team.
• Work closely with external agencies, designers, and developers as needed.
• Line manage the Marketing & Communications Officer, ensuring alignment with digital priorities.

General responsibilities

• Adhere to BeyondAutism’s Safeguarding Policies.
• Work within the organisational Diversity Policy to promote equality of opportunity for all learners and staff, both current and prospective.
• Maintain high professional standards of attendance, punctuality, appearance, conduct and positive, courteous relations with learners, parents and colleagues.
• Adhere to policies as set out in the staff handbook.
• Comply with the Data Protection Act/GDPR.
• Undertake other reasonable duties related to the job purpose required from time to time.

What you will bring to the role

We are looking for passionate and dedicated professionals who want to make a truly positive impact on autistic peoples' lives. Working as part of the Marketing and Communications team you will be a crucial part in ensuring key stakeholders are kept up-to-date with the work of BeyondAutism.

Experience

Essential:

• Degree or equivalent experience in Marketing, Communications, Digital Media, or a related field.
• At least three years’ experience in a digital marketing or content management role.
• Strong experience managing websites (WordPress) and social media platforms.
• Proven track record in developing and executing digital campaigns (organic and paid).
• Knowledge of SEO best practices, Google Analytics, and digital performance tracking.
• Experience using CRM and email marketing platforms (e.g., Mailchimp, HubSpot, or Raiser’s Edge).
• Ability to create engaging content, with excellent copywriting and proofreading skills.
• Strong graphic design skills using Canva, Adobe Photoshop, or InDesign.
• Basic video editing skills for social media and web content.
• Experience working with third-party agencies to develop and refine digital strategies.

Desirable:

• Additional qualifications in SEO, Google Analytics, UX/UI, or Digital Strategy.
• Experience working in a charity or non-profit sector.
• Familiarity with fundraising or donor engagement campaigns.
• Experience running A/B testing to improve digital engagement.
• Experience with conversion rate optimisation (CRO) and user experience (UX) design.
• Experience in marketing automation and lead scoring systems.
• Advanced video editing skills using Adobe Premiere Pro or Final Cut Pro.
• Knowledge of accessibility standards for digital content.

Skills

Essential:

• Expertise in social media management, including content planning and platform-specific strategies.
• Strong analytical skills, with the ability to track and report on digital marketing performance.
• Ability to develop SEO-driven content strategies and optimise web pages for search rankings.
• High level of technical proficiency, able to troubleshoot website and digital tool issues.
• Understanding of social media algorithms and trends to maximise engagement

Desirable:

• Ability to analyse and interpret market trends and audience behaviour.
• Knowledge of Google Tag Manager and event tracking.
• Experience in agile project management methodologies.

Abilities

Essential:

• Strong problem-solving skills and innovative thinking.
• Entrepreneurial mindset, with the ability to identify opportunities and drive initiatives forward.
• Always seeking to improve and optimise processes.
• Excellent organisational skills, with the ability to manage multiple projects and deadlines.
• Ability to mentor and upskill colleagues on digital best practices.
• Comfortable presenting insights and recommendations to senior stakeholders.

Desirable:

• Ability to translate complex data into actionable insights.
• Experience working in multi-stakeholder environments.

Personal Qualities

Essential:

• l qualities An approachable, positive, can-do attitude. Passion and enthusiasm for marketing.
• Commitment to high standards of work.
• Energetic, flexible, adaptable, and able to relate well to different types of people.
• A commitment to safeguarding and promoting the welfare of children and young adults.
• Strong communication and interpersonal skills, able to work collaboratively across teams.

Desirable:

• A keen interest in emerging digital marketing trends and technologies.
• Ability to work under pressure and adapt to changing priorities.
• Ability to lead and inspire colleagues with innovative ideas.

Job Types: Full-time, Permanent

Pay: £38,000.00-£39,890.00 per year

Benefits:

• Additional leave
• Company pension
• Referral programme
• Work from home

Schedule:

• Monday to Friday

Work Location: Hybrid remote in London SW15 5LD

Circa £37,000 per annum

Permanent

Part home/Part office (London) based

UNICEF ensures more of the world’s children are vaccinated, educated and protected than any other organisation. We have done more to influence laws and policies to help protect children than anyone else. We get things done. And we’re not going to stop until the world is a safe place for all our children.

This is a great opportunity to join the UK Committee for UNICEF (UNICEF UK) as our PR & Media Officer.

In this role, you will drive UNICEF UK's communications and media efforts for public fundraising and brand campaigns such as Soccer Aid for UNICEF,  as well as advocacy campaigns, and humanitarian emergencies. You'll manage relationships with UK media and collaborate with internal stakeholders to deliver ambitious, impactful media coverage that supports our income and influence goals across the Public Relations and News and Emergencies teams.

To succeed, you'll need experience in developing, implementing, and evaluating media strategies, and crafting effective communication materials to secure consumer and news coverage in key mass media outlets. Exceptional communication skills are essential, as is the ability to build and maintain strong relationships with UK journalists and stakeholders. Up-to-date knowledge of the UK media landscape and current humanitarian issues is also crucial.

Act now and visit the website via the apply button to apply online.

Closing date: 5pm, Thursday 24 April 2025.

First Round Interview date: First round: Wednesday 14 May 2025 via video conferencing (MS Teams).
Second Round Interview date: Wednesday 21 May 2025 (in person at our Stratford office).

In return, we offer:

· excellent pay and benefits (including flexible working, generous annual leave and pension, big brand discounts and wellbeing tools)

· outstanding training and learning opportunities and the support to flourish in your role

· impressive open plan office space and facilities on the Queen Elizabeth Olympic Park

· an open culture and workplace with colleagues who share our values, enjoy their work and are motivated to do their utmost for children.

· the opportunity to work in a leading children’s organisation making a difference to children around the world

Our application process: We use a system called "Applied" that anonymises your responses and focuses on your actual skills that are relevant to this role. This benefits you by giving you a greater chance of expressing your skills in this objective selection process.

We anticipate most colleagues will work one or two days a week in the office on the Queen Elizabeth Olympic Park in Stratford, East London and the rest of the time from home.  We will happily discuss other flexible options to suit your circumstances.

We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, disabled candidates, and from men, because we would like to increase the representation of these groups at this level at UNICEF UK. We want to do this because we know greater diversity will lead to even greater results for children.

UNICEF UK promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.

We welcome a conversation about your flexible working requirements, personal growth, and promoting a workplace where you can be yourself and achieve success based only on your merit.

The successful candidate will be required to apply for a criminal records check. A criminal record will not necessarily bar you from working with us. This will depend on the nature of the role and the circumstances of your offences.

We only accept online applications as this saves us money, making more funds available for us to help ensure children’s rights.

If you require support in completing the online form or an application form in an alternative format, please contact the Supporter Care line during office hours.

If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. Please note that we only provide feedback to shortlisted candidates.

Registered Charity Nos. 1072612 (England and Wales) SC043677 (Scotland)

We're looking for an Outreach and Revenue Marketing Manager to join our passionate team at BeyondAutism—someone who can spot an opportunity, shape a compelling campaign, and isn’t afraid to think big when it comes to impact.

This is more than just a marketing role. It’s a chance to lead income-generating campaigns, grow our Outreach training services, and work alongside a dedicated team committed to transforming lives.

Whether you’re from the charity world, education, or the private sector—if you’re ready to apply your skills to something with real social value, we want to hear from you.

What you'll do:

• Lead on innovative marketing and lead generation strategies

• Collaborate across marketing, outreach and fundraising teams

• Use insight and creativity to drive new business and partnerships

• Help ensure our outreach services reach more families, schools and professionals than ever before

You’ll bring a blend of strategic thinking, entrepreneurial flair, and hands-on marketing experience. CRM savvy (Raiser’s Edge or similar) and a knack for turning insight into action are key.

We’re looking for someone who’s excited by growth, undaunted by targets, and motivated by the idea of building something that matters.

Application deadline: 25 April 2025

BeyondAutism is committed to safeguarding children and young adults and expects all staff to share this commitment. An enhanced disclosure will be required for the successful applicant

To amplify CSE's mission and impact through compelling storytelling across digital channels. This role will create engaging visual content (with a focus on video) to transform complex information into accessible and engaging stories. You'll support our social media presence, develop website content that resonates with audiences, and strengthen both internal and external communications. Using your creative talents alongside analytical skills in SEO and GA4, you'll enhance our digital presence while ensuring our work reaches and inspires our wide-ranging audiences.

Pay and conditions

• The role is full-time (37.5 hours per week).
• The salary for the role will be £25,750 – £29,147 per year (starting salary will depend on skills and experience).
• You will be entitled to 25 days paid holiday (plus statutory holidays).

CSE offer a range of benefits including, subsidised bike purchase and Tech Scheme, Life Assurance, Health Cash plan, retail discounts and discounted breakdown cover and many more.

We will pay fees and expenses on relevant training courses.

Specific responsibilities

An applicant appointed to the role will be expected to:

• Be responsible for curating CSE's social media content calendar. With support from digital comms manager, produce engaging content and ensure CSE’s social channels reflect our strategic goals.
• Create engaging multimedia digital content for websites, social media and our e-newsletter including written copy (blogs, news stories, content pages), video, and graphics using Canva and Adobe Creative Cloud.
• Lead on producing video content to promote CSE’s work, including planning, filming, and editing content using Premier Pro.
• Maintain CSE’s video library, including our internal folders, processes, and YouTube channel.
• Support the Senior Communications and Brand Manager to develop CSE’s suite of branded content. This includes creating branded templates for colleagues to use as well as designing digital and print materials for projects.
• With support from the wider comms team, ensure our online presence including website, social media, email marketing and digital advertising reflects strategic goals.
• Support the day-to-day management of CSE’s website, including uploading and editing content.
• Support the digital communications manager with digital channel optimisation including PPC, SEO, social media (paid and organic) as well as re-designing pages to enhance user experience (UX).
• Commission external videographers and photographers when appropriate, dictated by project and business needs.
• Responsible for producing CSE’s monthly e-news with support from the comms team to ensure CSE’s key work is promoted to external stakeholders.
• Regularly track digital metrics and analyse performance data to optimise messaging and strategies and responsibility for monthly reporting.

To see a more detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website.

Essential attributes for this role include:

• Minimum Maths and English GCSE or equivalent.
• 3- 5 years’ experience in communications, marketing, PR, or related field.
• Excellent copywriting and editing abilities.
• Proficient with CMS platforms, email marketing and social media management tools.
• Ability to create multimedia content, including high quality short videos.
• Experience planning, designing, and creating engaging visual content, both in print and online. Such as flyers, posters, graphics, and videos.
• Experience using design tools like Canva and Adobe Creative Suite.
• Experience of using GA4 or other online data and evaluation tools to inform and support digital initiatives.
• Experience using social media to create a variety of content for a wide range of topics and audiences and engage with communities or individuals.
• Experience influencing and building positive relationships with internal stakeholders.
• Experience working with brand and style guidelines and ability to adapt content to fit.

Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the attached job description.

How to apply

To apply, please download and complete the application form available from our website. Your application should demonstrate your suitability for the role against the criteria outlined in the person specification.

The closing date for applications is 5pm on Wednesday 23rd April 2025.

Interviews are expected to take place Tuesday 13th May 2025, though this is subject to change.  

If invited to interview, we will ask you to provide evidence of eligibility to work in the UK.

Policy and Engagement Manager

The Donkey Sanctuary are tackling the greatest threats working donkeys face locally and around the world, from the donkey skin trade to challenges working animals face in disasters. 

We have an excellent opportunity for a creative and detail-oriented individual with excellent communication and collaborative skills to join our collaborative global department focused on influencing change, using campaigning and public affairs tactics. 

Position: Policy and Engagement Manager

Location: Devon – an Area of Outstanding Natural Beauty/hybrid working (applications for fully remote/home working and flexible working patterns welcomed)

Hours: Full-time, 35 hours per week, 08.30-16.30, Monday-Friday

Salary: £46,402 per annum

Contract: Permanent

Closing date: Sunday 13 April 2025. Initial interviews will be held via Microsoft Teams on Tuesday 6 May 2025. Applicants successful at this stage will progress to final interviews, via Microsoft Teams, on Wednesday 15th May 2025.

About the Role

As Policy and Engagement Manager, you will work in partnership with department leadership to manage our positioning and evidence base for ambitious global influencing strategy and plans, and will share the load on external representation, from local to UN level. This vital role will help us advance credible connections with the sustainable development, wildlife crime, One Health and One Welfare agendas, where this can leverage outcomes and exciting point in our strategy.

Principal duties include: 

• Developing UK, EU and global political engagement for organisation including developing an internal working network.

• Strategically supporting designated cross-organisation influencing campaigns and projects.

• Supporting our international programme partnership influencing goals, developing toolkits and supporting capacity to increase our reach.

• Managing a small team – developing its vision and objectives, maintaining and empowering an inclusive work environment, setting clear objectives to meet organisational goals.

• Developing and maintaining a multi-organisation alliance that engages stakeholders from multiple disciplines, including academic and governmental, for the benefit of the charity causes and managing the coordination of this work.

• Undertaking research and writing policy position papers, reports, briefs, factsheets, external blogs/publications and policy responses.

• Ensuring that The Donkey Sanctuary has a strong voice in the policy making process at national level through the formulation of high quality, well informed policy positions and outputs on issues of relevance to stakeholders.

Due to the seniority and nature of the role, flexibility will be required for working outside of core hours, and for occasional UK and international travel.

About You

You will need to bring with you the following skills and experience:

• Experience of working in a technical (animal welfare or health) global influencing role, with a focus on driving evidence based global positions.

• Experience in the development and delivery of policy positions, research and stakeholder mapping.

• Experience of developing policy or collaborative / coalition based initiatives from evidence-based research, coupled with the ability to communicate the findings to a range of audiences.

• Good knowledge of the major stakeholders the charity must work and engage with, including  UK Government, UN, AU-IBAR, WOAH, the World Bank and The EU.

• Strong written communication skills and research capabilities, and an ability to translate complex information into easy to understand messages.

• Extensive report writing experience, having written or led high level global reports and briefings and evaluating evidence of their impact.

• Excellent organisation skills, able to multi-task and demonstrate working with a number conflicting demands to meet multiple deadlines. 

What you get in return…

• Competitive pension.

• Life assurance.

• 31 days holiday (including Bank holidays), rising to 34 with each full year of service.

• Wellbeing team.

• Recorded Pilates classes.

• Long service awards.

• Healthshield plan

• Free parking.

• Subsidised restaurant and shop.

About the Organisation

The Donkey Sanctuary is one of the UK’s largest international animal welfare charities, currently supporting projects in over 35 countries worldwide, working for a world where donkeys and mules live free from suffering and their contribution to humanity is fully valued.

The Charity is a Disability Confident Employer, committed to safeguarding and promoting the welfare of vulnerable people (children and adults) and expects all staff and volunteers to undertake this commitment. Applicants will be subject to safer recruitment processes, including an application for a Disclosure and Barring Service (DBS) check where required for the post.

You may also have experience in areas such as Policy, Engagement, Policy and Engagement, Animal Health, Animal Welfare, Research, Policy and Research, Policy and Public Affairs, Campaign, Campaigning, Policy Manager, Engagement Manager, Policy and Engagement Manager, Research, Policy and Research Manager, Policy and Public Affairs Manager, Campaign Manager.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisationani

Are you an experienced social media and content professional with the strategic mindset and practical know-how to lead digital channels for a respected national institution?

The Royal Hospital Chelsea, home of the iconic Chelsea Pensioners, is seeking a Digital Content Officer to own and manage our social media presence, lead content planning and delivery across digital platforms, and drive public engagement with our historic mission.

The successful candidate will bring proven experience running social media channels for a high-profile organisation, ideally in the public, heritage, charity or military sectors. You’ll be responsible for producing, scheduling, and publishing content across platforms, engaging with followers, advising stakeholders, and managing a comprehensible, long-term digital content strategy.

What you’ll do:

• Take full ownership of our social media presence – including planning, publishing, community management, and performance tracking
• Develop and deliver a structured social content calendar, balancing proactive campaigns with reactive opportunities
• Create, commission, and curate high-quality multimedia content – including photography, video, and written copy
• Act as the internal point of contact for content needs, working with colleagues to identify and prioritise stories that support our goals
• Use analytics to report on performance, refine strategy, and support digital ad campaigns (e.g. Google AdWords and Meta advertising)
• Manage our website’s core content pages, keeping information current and aligned with key campaigns and institutional tone

Who we’re looking for:

We are looking for a hands-on social media professional with at least two years’ experience managing content for a recognised public institution or national brand. You’ll be equally confident planning campaigns and creating content yourself, with a sharp editorial eye and a clear understanding of what drives engagement in different digital contexts.

You must be:

• A confident strategist and executor, comfortable switching between content production, community management, and performance evaluation
• Skilled in writing for social media and web, with a feel for tone, accessibility, and brand consistency
• Able to film, photograph and edit content using common tools (e.g. Adobe Creative Cloud, Canva, CapCut)
• Experienced in using platform analytics to inform content decisions and reporting
• Familiar with the values and sensitivities of heritage, charitable or military organisations

Experience working in or alongside government, heritage, charity, military or third-sector organisations will be particularly valued.

How to apply:

Please send your CV, along with a cover letter outlining your relevant experience, and include examples of recent social media accounts or campaigns you have led or contributed to.

 

This role requires clear thinking, creative instincts, and the ability to communicate with authenticity. Applications with generic or AI-generated cover letters may not be considered, we want to hear your authentic voice and professional insight! 

*We may begin reviewing applications as they are received and reserve the right to close this vacancy early if a suitable candidate is identified.

About Us

The ethos of the Royal Hospital is one that puts a premium on selflessness and companionship.  Our values of nurturing belonging, respect individuals, encourage pride and enjoy life underpin that ethos. We are united in a shared purpose, living and working together and ensuring everyone has a place in our diverse social and military community.

The Royal Hospital Chelsea is dedicated to equality, diversity, and inclusion, where all backgrounds and abilities can reach their full potential. We pride ourselves on attracting a wide range of talent, removing potential barriers, and promoting equal opportunities. We know, the more varied and inclusive our teams are, the better our organisation will be for our community. We are a Disability Confident employer dedicated to hiring diverse talent and ensuring you are treated with respect throughout the recruitment process and upon joining our community.

Our selection process

Should your application be successful you will be invited to a formal interview, where you will be asked questions relating to your experiences and key requirements of the role. If you are successful after the interviews we will:

• Ask for references from those you have listed on your application form
• Check your right to live and work in the UK
• Check any declarations you have made on your application form
• Ask you to complete a medical form
• Carry out an Enhanced DBS application.

Senior Marketing and Communications Manager

We are seeking a creative and strategic Senior Marketing and Communications Manager to share the magic of Over The Wall Camp, inspiring supporters and reaching more children who need us.

Position: Senior Marketing and Communications Manager

Salary: £34 890

Location: Hybrid – based from our new site in Derbyshire, with at least one day per week in the office

Hours: Full-time

Contract: Permanent

Closing Date: Tuesday 22 April 2025

The Story of Over The Wall Camp

Imagine a place where children with serious illnesses and disabilities can forget about hospitals and appointments, where they can laugh, play, and truly be themselves. That’s what we create at Over The Wall Camp.

For over 25 years, we’ve been bringing joy, confidence, and friendship to children through our transformational residential camps and Camp in the Cloud programmes. We provide a space where every child can feel safe, included, and valued, regardless of their challenges.

And now, we’re growing. We’ve just purchased our forever home in Derbyshire, where we will welcome even more children for life-changing experiences. But to make this dream a reality, we need to share our story with the world - and that’s where you come in.

About the Role

As our Senior Marketing and Communications Manager, you will be the voice of Over The Wall Camp, leading the charge in making our charity a household name across the UK.  You’ll play a key role in developing and delivering long-term marketing and communications strategies that raise awareness, drive engagement, and leading the charge in making our charity a household name. You’ll craft powerful stories, design impactful campaigns, and build connections with families, supporters, and partners.

Working closely with the Director of Marketing and Communications, you will help shape our brand, ensuring that more children, families, and supporters discover the life-changing magic of Over The Wall Camp. You’ll play a key role in developing and delivering long-term marketing and communications strategies that raise awareness, drive engagement, and leading the charge in making our charity a household name.

This role has significant opportunity for career growth and development.

Key Responsibilities

· Bring our story to life, develop and lead engaging marketing and communications strategies.

· Create compelling content (videos, blogs, social media, press releases) to inspire action.

· Grow and manage our social media presence, ensuring our community feels connected and engaged.

· Develop innovative marketing campaigns to boost fundraising and increase brand awareness.

· Work closely with our Community Team to engage new audiences across the Midlands and beyond.

· Lead PPC and email marketing campaigns to drive donations and supporter engagement.

· Collaborate on creative content for online and offline platforms.

About You

We are looking for a visionary storyteller who believes in the power of Belonging, Authenticity, and Growth. You are a strategic thinker and creative communicator with a passion for purpose-driven work. You bring a balance of big-picture vision and day-to-day tasks, and you’re confident in influencing across all levels of an organisation.

You will have:

· Proven experience in strategic marketing and communications.

· A creative mindset, with a passion for storytelling and audience engagement.

· Strong digital marketing skills, including social media, email, and paid campaigns.

· A love for community building—you’ll be engaging families, supporters, and stakeholders.

· Experience leading high-impact offline marketing campaigns.

· A collaborative approach, working across teams to make a difference.

· Proficiency in tools like WordPress, Canva, Mailchimp, and Google Ads.

· Experience managing PPC campaigns, including Google Ads management.

· Ability to develop and manage relationships with internal and external stakeholders.

Most importantly, you’ll be driven by purpose. You’ll believe in creating safe, inclusive, and empowering spaces where every child can shine and realise their potential.

Other roles you may have experience of could include: Marketing Manager, Digital Marketing Lead, Communications Manager, PR Manager, Brand and Engagement Manager, Social Media Manager, Fundraising Marketing Manager.

Are you ready to help us share the magic of Over The Wall Camp? Apply today!

We are working with Loates Recruitment t/a Loates Business Solutions Ltd to manage the recruitment process exclusively on behalf of Over The Wall Camp, Loates Recruitment is a third-party data processor. The lawful basis for processing data is consent.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Variety, the Children's Charity, seeks an experienced Corporate Partnerships Manager to develop and deliver our corporate partnerships portfolio and secure new, high-value partnerships – could it be you?Our corporate supporters are key to achieving our mission to fund life-changing practical support to disabled and disadvantaged children and young people across the UK. You will be joining the charity at a very exciting time as we launch a three-year strategy to drive ambitious growth and develop sector-leading partnerships.

Based in our head office in London, you will play a key role in our fundraising team, working alongside the CEO and Director of Fundraising and Communications to develop corporate leads from our high-profile events and supporters, grow our existing partnerships and drive corporate engagement to achieve our goals. 

In the UK, there are more than 1.3 million disabled children and nearly four million children living in poverty. Variety exists to improve their lives. We believe every child has a right to live their best life and reach their full potential, whoever they are. We fund and deliver life-changing programmes that enhance their quality of life and give children and young people across the UK a better future.

Over the past 75 years we have supported over one million children by funding almost 6,000 Sunshine Coaches, almost the same number of wheelchairs, and giving thousands of grants to individual children, schools, youth clubs and other organisations for specialist equipment. Variety is also involved with a number of capital projects which transform the facilities of hospitals and SEN schools. In addition, each year tens of thousands of children take part in day trips, special events and educational activities as part of our Variety Great Days Out programme and every single day we are improving more young lives. We do it with practical, tangible help. Help that makes a real and immediate difference.

We’re not content to rest on our laurels – we have recently completed a leadership transition that will provide the strategic and operational foundation for the charity to be more effective than ever. We plan to double our income in the next three years and grow our support for children and young people across the UK.

Here are some of key responsibilities of the role although a full brief and job description is available on request:

 ●  Account management of a portfolio of corporate partnerships, delivering first class stewardship to meet income targets and agreed KPI’s, increasing engagement to deliver maximum potential for Variety

●Management of the new business pipeline and new business approaches, developing leads and identifying prospects, engaging them with our work to grow the partnerships portfolio

●Create comprehensive partnership delivery plans including fundraising, communications, finance, impact reporting with partnership key messaging

●   Write and deliver bespoke propositions, proposals and pitches for new business development meeting agreed KPI’s

In return we are looking for someone that has the following attributes and experience:

•   Experience of managing multiple, large corporate partnerships

•   Experience of managing a variety of different types of partnerships (e.g. employee fundraising, transactional, programme focussed partnerships, corporate foundations, etc)

•   Experience of new business development and securing new partnerships

•   Experience of account management set-up and partnership agreements

•   Good organisational and planning skills

•   Enthusiastic, energetic, self-motivated

•   An understanding of the fundraising marketplace and partnership trends

HOW TO APPLY

Please submit your CV with a covering letter explaining why you’d make a great candidate for this role.

Applications will close on 30th April 2025 at 5pm with interviews taking place week commencing 5th May 2025. Please let us know if you have any accessibility requirements or need any adjustments for the interview

MAIN BENEFITS, TERMS AND CONDITIONS

• 25 days holiday (we also normally give between Christmas and New Year off, but this is not contractual).
• In addition, after one year's continuous service, there will be an extra 2 days annual holiday for every complete year of service, up to a maximum of five days' extra holiday.
• Employer pension contributions of 7%,
• Life Assurance 4x annual salary
• Medicash cover
• Company sick pay scheme
• Hybrid working - 3 days in the office, 1/2 days working from home

EQUALITY DIVERSITY AND INCLUSION

Inclusion is one of our key values and it is our ambition to recruit great people from diverse communities.

We welcome and encourage applications from suitably qualified candidates regardless of age, disability, sex, gender reassignment/identity, sexual orientation, pregnancy/maternity and or marriage/civil partnership status, race, religion or belief.

Please let us know if you have any access requirements which we might need to consider in relation to the selection process.

PLEASE NOTE - Applicants will only be considered if you provide both a CV and Cover Letter

The role is only open to women, in accordance with the sex-based exemptions of the Equality Act 2010 pursuant to Schedule 9, Part 1.

Salary: £33,075 per annum

Location: Office based in Leeds, with travel to centres across Yorkshire

Contract: 2-year contract (with potential for extension, subject to funding)

Hours: 37 hours, full-time

Closing date: 12:00 PM Tuesday 15th April

Interviews: w/c 28th April

About Us

Together Women is an award-winning charity that supports women and girls across the North of England, with particular focus on women who are involved in, or at risk of entering the criminal justice system. Our vision is for women and girls to feel safe, valued and in control of their own life choices.

As a charity led by women and for women, we provide trauma informed, holistic support to help break cycles of trauma, abuse and re-offending, and evoke systems change. From our network of specialist Women Centres and Services we provide tailored support across a range of pathways, including housing, mental health and wellbeing, domestic abuse, sexual abuse, substance misuse and addiction, finances and debt, and employment.

Many of the women we support have faced significant trauma, systemic barriers, and multiple disadvantages, which can contribute to their involvement in the criminal justice system. Our gender-specific approach focuses on providing holistic support to help women to overcome challenges, build on their strengths, and rebuild their lives away from the criminal justice system.

Join Our Team

• Are you driven and passionate about working within a women-centred support service?
• Are you looking for a dynamic and rewarding role working for an organisation that delivers specialist gender specific support to women and girls?
• Do you believe in our values; to listen and support, to empower and respect, collaborate, innovate and take accountability?

What we can offer you - Employee Benefits:

• 25 days holiday increasing by one day per year to a max of 30 days, plus public holidays
• Pension scheme with 5% employer contribution
• Annual cost of living increase up to 4%
• Enhanced Training and Induction programme covering all areas of Together Women’s work
• Access to our Employee Assistance Programme with discount offers and free telephone counselling service
• Access to our online wellbeing platform
• Employee eye-care scheme and free eye tests
• Organisation wide away days
• Career development pathways

Role Summary

The Communications and Fundraising Manager is a critical role within the organisation, working collaboratively with colleagues across Together Women to increase awareness of our work, grow our external communications presence, increase digital engagement and increase public fundraising.

This is an exciting and dynamic role which will balance operational delivery of communications and fundraising activity, with a strategic approach to growing the impact of our communications and funds raised via public donations.

We’re looking for a talented and creative communicator, with previous success in the growth of communications engagement and/or fundraising, and experience implementing strategies and working to targets.

You will have experience creating compelling written, visual and verbal content for a range of audiences, and be confident managing digital channels and platforms.

You will be a positive and effective collaborator, who can build relationships internal and externally, with the skill to spot opportunities and make the most of them.

You will also have experience implementing and adhering to key compliance frameworks, such as UK GDPR, PECR and/or Fundraising Code of Practice, and experience of working with databases or CRM systems.

Key Accountabilities

External communications strategy and planning

• Develop and implement Together Women’s communications strategy to increase awareness of our work and advocate for systemic change for women within the criminal justice system.
• In line with our strategy, ensure the voices, stories and experiences of women we support are at the core of our communications strategy.
• Identify ways we can co-create communications with the women we support
• Set ambitious, achievable targets to drive growth in communications engagement and reach.
• Create and deliver our content and communications annual plan.
• Regularly report on plans and progress.

Digital communications

• Manage our website and social media channels, ensuring content is updated regularly.
• Lead the redesign of our website, with support from an external agency.
• Increase digital resources available for service users and professionals.
• Generate engaging content across our social channels, and develop channel-specific plans to increase our reach and impact.
• Utilise analytics to report on digital campaigns, track monthly performance across channels, and apply learnings to future activity.
• Supervise content across all channels and escalate concerns to senior management.
• Manage external email campaigns

Content creation

• Maintain our collection of brand assets and resources to promote Together Women's work.
• Create engaging content and resources for use across digital channels.
• Regularly attend events and activities in our centres to showcase our work.
• Support staff to self-serve resources and maintain consistent tone of voice and brand across our communications.
• Work with Services teams, Data and Impact team and Service Users to platform the voices and experiences of the women we work with, and the work our teams deliver.

Public Fundraising

• Develop and implement a new public fundraising strategy, in collaboration with Centre Managers, Directors and our CEO, with an initial target of £200,000 in the first 2 years, and ambition to significantly increase over the long term.
• Build a pipeline of opportunities, develop pitches and secure new supporters and funds, with a particular focus on Corporate, Grant Funders, Philanthropy and Community supporters.
• Increase Gift in Kind donations to support Centre and Central operations
• Develop and deliver donor stewardship strategies, to engage and retain donors long term.
• Ensure robust fundraising compliance, processes and procedures in place, and ensure regular review of this, including processing, recording and thanking donors
• Work closely with our Data and Impact team, to ensure any fundraising data is processed and stored in line with UK GDPR and Data protection principles.

Internal Communications

• Support delivery of our internal communications strategy in collaboration with Directors and Managers.
• Create and maintain all staff communications on SharePoint.
• Create and distribute regular staff updates, quarterly newsletters and staff surveys.
• Support planning and delivery of key staff events, such as our annual staff away day.

PR and media

• Identify media opportunities, and support Centre teams to generate local media coverage, and identify opportunities for national media coverage.
• Ensure robust processes are in place for securing and recording media permissions.
• Draft press releases as required, and create PR templates.
• Conduct media monitoring, and manage our archive of media coverage.
• Ensure clear processes in place for managing emergency media responses.
• Handle day-to-day, communication queries, internally and externally.

General communications support

• Support the HR team to compose job adverts and identify advertising channels to attract a diverse range of candidates.
• Support minute-taking in key meetings.
• Support the management of our main Admin mailbox where necessary.
• Represent Together Women at external events.

General duties

• Support and embody the mission and values of Together Women.
• Adhere to all organisational policies, code of conduct, and practices.
• Complete all mandatory organisation training.
• Actively promote equity, diversity and inclusion, and work in line with our Ethical Framework.
• Treat personal or sensitive information and data about organisations, clients, staff and projects in line with UK GDPR and Data Protection principles.
• Carry out other associated duties as needed, in line with the broad remit of the role.

please note these accountabilities do not form part of the Communications and Fundraising Manager’s contract of employment, and may be subject to amendment as the organisation's needs evolve.

Role Requirements / Person Specification

Experience and knowledge

Essential

• Demonstrable experience of working in a similar role, ideally in the non-profit/charity sector.
• Experience working in a target-led role, with a proven track record of successful fundraising and/or marketing communications growth.
• Experience working within digital communications.
• Experience of content design, creation and optimisation, working with tools such as Canva.
• Experience of using content management systems, ideally WordPress.
• Excellent copywriting and editing skills, the ability to inform and inspire, and tailor messaging for different audiences.
• Experience creating content and developing channel and platform-specific content strategies
• Experience of managing social media channels and producing regular content.
• Strong organisational skills, ability to manage multiple deadlines and effectively prioritise

Desirable

• Fundraising or Communications qualification
• Experience managing communications and fundraising compliance
• Experience working in a small or medium-sized charity
• Experience using database or CRM systems
• Experience delivering email engagement campaigns and using email delivery platforms

Skills and Abilities

• Strong communication skills, written, verbal and active listening.
• An articulate and confident communicator.
• Ability to influence, inspire and negotiate effectively.
• Strong interpersonal skills and ability to build positive relationships, internally and externally.
• A team player, who works collaboratively and flexibly to achieve outcomes.
• Ability to manage your own time and workload efficiently, prioritise and meet deadlines
• A desire to respond positively to change, learn from mistakes and celebrate success
• Budget management and financial planning
• A positive and creative approach to working with a limited budgets

Other Requirements

• Fluent use of Microsoft 365 and IT equipment
• Able to travel locally, regionally and nationally, on occasion.
• Able to work some evenings and weekends (infrequent)
• Commitment to and understanding of safeguarding
• Commitment to undertake learning opportunities and continuing professional development.
• Commitment to anti-discriminatory practice and anti-racism, and the application of equity, diversity and inclusion principle to all areas of work.
• Commitment to upholding the rights of people facing disadvantage in the Criminal Justice System.

The post holder is expected to work within policies and procedures of Together Women and work in line with our values and behaviours within our Ethical Framework, which includes a commitment to anti-racism principles, and a commitment to supporting and promoting equity, diversity and inclusion withing the workplace so everyone feels safe and supported.

Notes

• We actively encourage applications from Black, Asian, and other racially minoritised communities, who are currently underrepresented within the charity sector.
• This post is open to women only as a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.
• This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. Due to the nature of our work, it will be necessary for an enhanced disclosure to be made to the Disclosure and Barring Service for details of any previous criminal convictions which are not protected under the Act. Whilst this is a necessary requirement, we actively encourage applications from women with lived experience of the criminal justice system.

Public Affairs Manager

These are exciting times for the Donkey Sanctuary and we have an excellent opportunity for a creative Public Affairs Manager, with outstanding collaborative and relationship-building skills, to join our collaborative global department focused on influencing change, using campaigning and public affairs tactics. 

Position: Public Affairs Manager

Location: Devon – an Area of Outstanding Natural Beauty/hybrid working (applications for fully remote/home working and flexible working patterns welcomed)

Hours: Full-time, 35 hours per week, 08.30-16.30, Monday-Friday

Salary: £46,402 per annum

Contract: Permanent

Closing date: Sunday 13 April 2025. Initial interviews will be held via Microsoft Teams on Wednesday 7 May 2025. Applicants successful at this stage will progress to final interviews, held via Microsoft Teams, on Thursday 15 May 2025.

About the Role

As Public Affairs Manager, you will to bring to life our global influencing strategy and plans, with expectation of substantial external representation from local to United Nations level, to tackle the greatest threats working donkeys face locally and around the world, from the donkey skin trade to challenges working animals face in disasters.

Principal duties include: 

• Working with departmental leadership to develop, design and implement plans to support the charities strategic aims to influence decision-makers and build powerful partnerships for change.

• Representing externally at conferences and events, ensuring coordination among partners, and that communications advance public affairs diplomatically.

• Collaborating with coalition partners and other animal welfare networks ensuring positive partnerships and successful outcomes.

• Managing a small team, developing its vision and objectives, maintaining and empowering an inclusive work environment, setting clear objectives to meet departmental goals.

• Engaging with the positions and work of inter-governmental agencies, and how they could link with and/or support the work of the charity, such as UK Government, United Nations agencies, WOAH, European Union, AU-IBAR. 

• Identifying new alliances and partnerships for the charity.

Due to the seniority and nature of the role, flexibility will be required for working outside of core hours, and for occasional UK and international travel.

About You

You will need to bring with you the following skills and experience:

• Experience of working in a global strategic influencing role.

• Experience of influencing results at institutional level, ideally with the UN and its various agencies, governments and other influential stakeholders.

• A strong understanding of animal welfare and linked agendas, including international development, including One Health and conservation. 

• Proven senior coordination and collaborative skills, with the ability to multi-task and work with a number of conflicting demands to meet multiple deadlines.

• A good understanding of the challenges and opportunities when ensuring integration between organisational programming, influencing and campaigns work.

• Experience of leading teams to develop and implement effective strategies and supporting with budgets and work planning.

• Excellent written communication skills, with the ability to translate complex information into easy-to-understand messages.

What you get in return…

• Competitive pension.

• Life assurance.

• 31 days holiday (including Bank holidays), rising to 34 with each full year of service.

• Wellbeing team.

• Recorded Pilates classes.

• Long service awards.

• Healthshield plan

• Free parking.

• Subsidised restaurant and shop.

About the Organisation

The Donkey Sanctuary is one of the UK’s largest international animal welfare charities, currently supporting projects in over 35 countries worldwide, working for a world where donkeys and mules live free from suffering and their contribution to humanity is fully valued.

The Charity is a Disability Confident Employer, committed to safeguarding and promoting the welfare of vulnerable people (children and adults) and expects all staff and volunteers to undertake this commitment. Applicants will be subject to safer recruitment processes, including an application for a Disclosure and Barring Service (DBS) check where required for the post.

You may also have experience in areas such as Public Affairs Manager, Public Affairs Lead, Senior Public Affairs Officer, Policy and Public Affairs, Communications and Public Affairs, Policy and Public Affairs Manager, Animal, Animal Welfare.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation

Purpose of the Job

Advice Quality and Operations Managers will make sure clients get accurate and appropriate advice and that advisers are supported and can develop their skills.

Maintain a consistent quality of advice and help for clients by providing support, guidance and feedback on a day-to-day basis and using those insights to drive advice service development.

This role is vital in fostering a culture of quality and excellence within the agency, ensuring that both staff and volunteers are well-equipped to deliver exceptional advice services to clients.

Job Description

Strategy and planning

• Work with the Head of Advice to develop and deliver an operational plan to support delivery of the strategic priorities, which is measured, monitored and reported up to the CEO and Board of Trustees.
• Co-ordinate activities, procedures and systems so as to promote the common policies and practices with the appropriate advice services.
• Ensure that the strategy is accessible to and understood by all staff and volunteers and they know the role they play in achieving our goals.

Risk management and compliance

• Regularly review the risks to which the charity is exposed to relating to Advice Services and provide assurance that systems or procedures are in effective operation to manage those risks.
• Ensure the use of systems in place to meet the requirements of all applicable regulatory bodies relating to the Advice Service Delivery.
• Working with the rest of the management team ensures that good data protection practices are embedded in our day-to-day operations.
• Assess requests made in relation to GDPR.

People management and development

• Support team members in continuous learning that will equip and develop people to deliver outstanding advice delivery. Responsibility for the delivery of the training and development plan for the Advice Services Department including, sourcing, delivering, evaluating and maintaining records.
• Supervise the work of paid staff and volunteers
• Maintain and develop standards of service delivery.
• Advise the Head of Advice on staffing and service-related issues.
• Plan and allocate work, monitor achievements of deadlines and key performance indicators and provide support as appropriate.
• Ensure that the service area and projects are adequately resourced.
• Ensure recruitment and selection of paid staff and volunteers as appropriate.
• Develop inclusive learning and development activities to meet quality standards and the organisation’s learning and development plan. Facilitate inclusive group and / or one-to-one learning and development activities. Organise internal and external learning and development activities to ensure the competence and continuing development of staff and volunteers.
• Contribute to the assessment of competence of staff and volunteers. Co-ordinate assessment activities and make final decisions on competence.
• Working with the rest of the leadership team ensures the organisation delivers a fair, inclusive, equitable and transparent employee and volunteer experience, taking account of our EDI aims and in line with employment law and the Equality Act 2010.
• Ensure Open and timely communication that provides information about the organisation and context for decisions that are made, helps to build trust and confidence and earn legitimacy. 
• Ensure the effective performance management and development of staff through regular supervision sessions, appraisals and learning and development.
• Ensure Training is delivered and records confirm all client facing paid staff and volunteers that may be involved in providing money and debt information and advice have completed an accredited training programme
• Direct reports: Dependent on advice area, between 5 to 11 Advisors per AQOM, plus volunteers.

Operational performance management

• Maintain, develop and monitor effective and relevant performance indicators and management processes, with particular emphasis on the application of customer insight data and feedback on complaints.
• In line with the Advice Quality Standard, work with the Head of Advice and the other Advice Quality and Operations Managers to ensure that staff and volunteers have adequate supervision and that advisers have access to support at all times when delivering advice to clients. 
• Ensuring quality - actively supporting the quality of advice by guiding the team to information sources, checking that all aspects of a client's situation have been considered, checking that follow up work is progressed, and that research and campaigns issues are identified.
• Monitor the quality of advice given to clients to ensure that standards meet Citizens Advice requirements. Completing Case Checking, QAA Audits and independent file reviews (IFR) to ensure quality assurance at a whole service level. Using the insights to further develop the services to clients and skills of advisers.
• Maintain and develop standards of service delivery. 
• Take part in internal consistency exercises at least quarterly.
• Providing support - actively supporting each team member to develop their skills and competences, by explaining, guiding, demonstrating, encouraging, suggesting, coaching, giving constructive feedback and challenging appropriately - adapting the level of support to individual competence and need, and taking account of the team as a whole.
• Manage the practicalities of the service: Including overseeing all practical issues relating to the service delivery, ensuring service delivery and adequate cover is in place, allocating the team to face-to-face work and other communication methods, checking waiting times and interview lengths, and if necessary, dealing with client or Citizens Advice emergencies.
• Provide technical support and act as consultant to the advisers.
• Monitoring of service delivery and advice service contracts performance to report against KPIs, with reference to outcomes for clients, identifying any issues and proposed actions. Reporting significant risks to the Head of Advice. Ensure that appropriate systems are developed and maintained for case recording, statistics, follow up work and quality control.
• Client Experience: Use our written process for dealing with complaints, ensuring that regulatory requirements are met (for debt and money advice complaints) to ensure Complaints are handled effectively and data is used to drive improvements where appropriate. 
• Ensuring that appropriate data protection procedures are in place and are followed by all workers.
• Lead on safeguarding and gender violence issues in accordance with policies.

Other duties and responsibilities

• Understanding and acceptance of the need to work occasional evenings and weekends, both on site and on-call, as required.

Stakeholder Engagement

• Collaborate with management and other departments to align quality standards with organisational goals.
• Engage with external partners and regulators to ensure compliance with industry standards and share best practices.

Reporting and Analysis

• Prepare and present reports on advice quality metrics to management and stakeholders.
• Utilise data to identify trends, risks, and opportunities for improvement.

Confidentiality and safeguarding

• Confidentiality is a core principle of Citizens Advice. Support the team with the application of the confidentiality policy.
• Implementing adult and child safeguarding policies and training staff and volunteers how to identify and deal with safeguarding concerns.
• Dealing with a conflict of interest and ensuring our service takes the right action to protect the client, our staff and volunteers and the service.

Research and Campaigns

• Ensure that staff and volunteers consistently and accurately generate Advice Issue Codes (AICs), evidence forms and profile data and participate in the Network Panel Surveys

Person Specification | What you need to do this job

Essential Criteria 

• Ability to lead and contribute to a team, including the ability to prioritise own work and the work of others, and take decisions in the day to day running of a busy service area.
• Ability to plan and manage projects.
• Commitment to continuing professional development.
• Experience of monitoring and maintaining service delivery against agreed targets.
• Ability to plan and prioritise own time and work and work of others in a pressured environment.
• Experience of analysing information to produce reports.
• Leadership and management ability within the context of understanding the needs of a voluntary sector organisation.
• Ability to communicate effectively in person, in writing and over the telephone with individuals and with a wide variety of organisations and audiences.
• Ability to meet Citizens Advice competence with a minimum of three years’ experience of involvement with advice giving.
• Ability to research, analyse and interpret complex information and to produce and present clear verbal and written reports. 

Desired Criteria

• Significant experience managing large advice and helpline services which includes supporting individuals within at least one of the areas of – (for example) welfare benefits, debt management, housing, or health and social care issues.
• Demonstrable experience of driving innovation and service improvement within an advisory/customer focused service.
• Experience of supporting change.
• Well-developed staff management and leadership skills, with strong experience of implementing robust performance management processes.
• Proven ability to communicate effectively verbally and in writing, including excellent IT skills.
• Proven ability to create a positive working environment in which equality and diversity are well managed, dignity at work is upheld and staff are empowered and motivated to do their best.
• Experience in managing budgets.
• Ability to ensure best use of IT systems and packages in the provision of advice services and the ability to monitor and maintain casework systems and procedures.
• Ability to work with a variety of organisations and to earn and maintain the trust of those people with whom the Bureau deals.
• Ability to contribute to the team combined with willingness to learn and develop and have a positive attitude to change with an ability to plan ahead.
• Access to own transport and able to work at any service location in the Bureau’s area of operation as required.

Application Process:

To apply, please complete the application process on CharityJob. Please submit a concise supporting statement which includes examples and evidence of when you have demonstrated the attributes listed within the person specification. You will be expected to address each point separately and, in the order listed.

If you do not complete a full supporting statement in the requested format, your application may be rejected.

Addressing each point of the person specification

This is a key section of the application which allows you to provide evidence of your experience, knowledge, skills and abilities that are relevant to the role as described in the role profile.  Selection is based on an assessment of the evidence you provide against the requirements of the role as set out in the person specification.  It is important that you tailor your response to clearly demonstrate how you meet each requirement. No assumptions will be made about your achievements and abilities. 

Please provide one example for each requirement.  You should choose examples of past experience that clearly demonstrate what we are looking for, and be precise about what you did, how you did it and the outcome or result of your actions. Please try to limit your response to each criterion to a maximum of 200 words. 

A useful guide might be S.T.A.R:

• Specific – give a specific example
• Task – briefly describe the task/objective/problem
• Action – tell us what you did
• Results – describe what results were achieved

Please provide recent work examples wherever possible.  However, do remember that relevant examples from other aspects of your life, for example: voluntary or unpaid work, school or college work, family or home responsibilities, can also be given.

We are an equal opportunity employer. If you have any requirements (e.g. for attending an interview) please note these clearly on in your letter.

Interview Process:

The closing date is Friday 2nd May 2025, 6pm

Shortlisted candidates will be contacted by telephone, so please give a daytime telephone number or somewhere we can leave a message to arrange an interview.

Our selection process consists of three stages:

• Stage 1 – Telephone Interview:

            Initial interviews will take place via telephone on Thursday 15th May 2025.

• Stage 2 – Formal Interview (In-Person):

            Candidates who are successful at Stage 1 will be invited to our Stevenage office for a formal face-to-face interview                on Monday 19th May 2025.

• Stage 3 – Practical Activity & Final Q&A:

            Following the formal interview, candidates will complete a short activity and have the opportunity to ask any final                   questions.

Please note that Stages 2 and 3 will take place on the same day.