Bereavement Support Jobs
Finance Director
Permanent
Salary: £80,000 - £85,000 per annum, depending on experience, plus benefits
London N1
Full time – 37.5 hours a week
We're a hybrid working employer, meaning you're currently required to come into the office a minimum of 2 days per week, currently Tuesday and either Wednesday or Thursday.
Closing date: 5pm, 14th November 2024
First Interviews: 21st/22nd November 2024
Second interviews: 26th/28th November 2024
This is an exciting opportunity for a highly motivated, dynamic and internationally minded individual to lead the finance function at World Cancer Research Fund International (WCRF Intl).
WCRF Intl is a not-for-profit organisation that leads and unifies a network of cancer prevention charities. These charities are based in Europe, the Americas and Asia, giving us a global voice to inform people about cancer prevention. The finance function, International Financial Services (IFS), is a central service, split across the London and Arlington, VA office and is the hub for supporting the charities in all areas of financial processing and management.
The Finance Director will be responsible for the oversight of all financial aspects of the network charities, including strategic financial planning, managing financial risks, financial reporting, and ensuring sustainable economic health.
The successful candidate will be a highly strategic thinker with a passion for finance, and the drive and commitment to make a positive impact on WCRF Intl’s long-term financial sustainability. They will inspire confidence and motivate others with strong interpersonal skills and effective team leadership aimed at delivering an outstanding service. With exceptional communication skills and the capability to manage multiple priorities and deadlines, they will maintain high levels of integrity and attention to detail in all they do.
Application Details:
If you are interested in this role and feel you possess the necessary requirements, please submit a current CV and covering letter (maximum 2 pages) by the closing date. You must have current right to work in the UK.
Please note: Your cover letter should highlight how your skills and experience will benefit WCRF and equip you for the role.
Due to the high volume of applications we receive, we are only able to provide feedback to shortlisted candidates. If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion.
Registered Charity
51 - 100
WCRF is a UK cancer prevention charity. We look at how diet, weight and physical activity affect the risk of developing and surviving cancer.
Thank you!
MAIN PURPOSES OF THE JOB
The Stella Maris (SM) Regional Port Chaplain will promote the vision, mission and values of SM in caring for all seafarers and fishers by helping to meet their pastoral and spiritual needs. They will recruit, train and support SM staff and volunteers for the port and will maintain good relations with local parishes and the local diocese. They will work ecumenically with members of other Christian maritime societies with whom SM works.
1. To meet the welfare and pastoral needs of all seafarers and fishers equally according to their needs and wishes. To be an advocate on their behalf, upholding the dignity of each. Through regular and frequent ship visiting, to understand the working and living conditions of the seafarer and fishers and be able to work for justice and for the well-being of all crew members without distinction.
2. To address the communication needs of seafarers, providing transport, news, and access to telephone and internet facilities.
3. To address the welfare needs of seafarers and fishers, including support with money transfers, hospitality, and crisis support, e.g. abandonment, injury and death, detainment, bereavement, advice and access to medical care.
4. To meet the ecclesial, spiritual, and sacramental needs of Catholic seafarers and fishers; to facilitate the religious and spiritual needs of others and to be a pastor to all, sharing one’s faith as appropriate.
5. To participate in SM conferences, ongoing formation and other professional courses as required.
6. To supporting seafarer centre functioning.
7. To recruit, train, develop and retain a SM ship visiting volunteering team.
8. To represent SM on the local Port Welfare Committee(s), to include attending such meetings and submitting reports.
9. To liaise and maintain good working relationships with all port stakeholders, including the Maritime and Coastguard Agency, the International Transport Workers’ Federation, port health, harbour masters, dockers, security, and shipping agents.
10. To work in an ecumenical and multi-faith context by respecting the differing religious and spiritual needs of seafarers drawn from diverse regions throughout the world.
11. To encourage and support the development of an ecumenical service to seafarers through engagement with our ecumenical colleagues, including the Mission to Seafarers, The Fishermen’s Mission, The Sailors’ Society (to name a few).
12. To engage with local maritime colleges.
13. To engage with the local press, in particular the local Catholic diocesan press.
14. To represent and be a proactive advocate for SM at Deanery meetings, in local parishes, in schools, with diocesan Justice and Peace networks, with migrant communities, in the local Catholic community and in the local community as a whole.
15. To support the Fundraising and Communications team with the development of local fundraising initiatives.
16. To promote SM internally and externally so as to ensure a highly motivated workforce and a positive external image.
No job profile can cover every issue which may arise within the post at various times and the post holder is expected to carry out other duties from time to time.
Registered Charity
21 - 50
We improve the lives of seafarers and fishers through our network of local chaplains and seafarer centres, expert information, advocacy, and support.
The client requests no contact from agencies or media sales.
Thank you!
Context and Background
The NSPCC's mission is to end cruelty to children in the UK. To carry out its charitable work
and achieve its strategic objectives, the NSPCC must communicate efficiently and effectively
with the maximum possible impact, relevance, and emotional resonance. Communications
need to engage all key audiences including supporters, professionals, service users,
volunteers, and the public across a variety of offline and online channels (paid, owned, and
earned).
The NSPCC’s Brand and Content team create compelling, relevant content for our
audiences. Informed by channel and creative expertise, the team are focussed on delivering
practical advice and support to keep children safe.
The Creative team sit within Brand and Content, providing a range of services, advice and
creative expertise for the wider organisation related to campaigns, services, social media,
copywriting, web content, and organic social.
The Creative Team’s focus is to:
• lead the development of the organisation’s brand and content strategy and creative
execution.
• tell a clear and inspiring story of what we do and the impact we have
as a charity
• develop, deliver, and optimise content for our audiences across all channels – paid,
earned and owned.
Reporting to the Creative Director and supporting the rest of the Creative team,
stakeholders and commissioners, you will ensure our video content is relevant, engaging
and tailored to audience and channel.Job purpose
This role will deliver video content across a variety of briefs, advising and working closely
with teams across the organisation. The postholder will work alongside other creatives
(copy, production, design, organic social, web content) to ensure best-practice video
creative, working to budget and schedule, suitable to channel.
This will involve deploying a combination of hands-on creative skills (shoot / edit / simple
motion graphics) and commissioning external video production.
Key relationships - Internal
• Reports to the Creative Director, Brand and Content (Creative).
• Works closely with the Creative Director, Film and Photography Producer, Creative team,
Organic social and Web content
• Works collaboratively with all teams across the organisation who are responsible for
developing video propositions and content, to ensure creative excellence.
Key relationships - External
• This role briefs and collaborates with external agencies, freelancers, and contributors.
Main duties and responsibilities
• Creating or commissioning video/animation/gifs/motion graphics in response to a variety
of briefs.
• An understanding of the difference audiences, content and platforms for both the NSPCC
and Childline and ability to work across both
• Collaborating with Brand and Content team and other stakeholders to develop effective
and engaging video content
• Interpreting briefs and requests applying creativity to meet audience and channels
objectives
• Understanding established and emerging social trends
• Supporting and developing skills, process and workflows
• Sharing knowledge with peers, stakeholders and commissioners about what makes video
content effective and engaging.
Responsibilities for all staff in the Communications directorate
A commitment to safeguard and promote the welfare of children and young people
• To actively participate in regular department and team meetings, contributing to strategy,
discussions and decisions which will be beneficial to NSPCC’s communications activities.• To maintain an awareness of own and others’ Health and Safety and comply with the
NSPCC’s Health and Safety policy and procedures.
• To take personal responsibility for keeping up to date with NSPCC work to end cruelty to
children, including securing updates on project and service developments and general
NSPCC news.
Person specification
• Experience in hands-on creation of video assets, especially for social channels
• Comfortable using the Adobe CC suite (some combination of Premiere, After Effects,
Adobe Express, Photoshop, Illustrator) or similar.
• Practical photography and shooting (DSLR / phone / similar) skills preferable.
• Experience working with and commissioning external video production.
• Experience working with budgets and scheduling.
• Ability to translate objectives and audience insight from a brief into strong video content.
• Consistently delivers to high standards with a strong attention to detail whether
responding to reactively or within planned timeframes.
Safer Recruitment
As an organisation, we are committed to creating and fostering a culture that promotes
safeguarding and the welfare of all children and adults at risk.
Our safer recruitment practices support this by ensuring that there is a consistent and thorough
process of obtaining, collating, analysing and evaluating information from and about candidates
to ensure that all persons appointed are suitable to work with our children and adults.
The recruitment and selection of our people will be conducted in a professional, timely and
responsive manner and in compliance with current employment legislation, and relevant
safeguarding legislation and statutory guidance.
Our principles:
• Always seek to recruit the best candidate for the role based on merit including their skills,
experience, motivation and competencies. Our robust recruitment and selection process
should ensure the identification of the person best suited to the role and the organisation.• Committed to diversity and equality of opportunity and will interview all applicants (internal
and external) who self-declare at application as having a disability and who meet the minimum
requirements in the person specification of the vacancy they are applying for.
• We will make reasonable adjustments at all stages of the recruitment process in order to
enable successful candidates who declare disabilities to start working or volunteering their
time with us.
• Any current member of staff or volunteer who wishes to apply for vacancies and is suitably
qualified will be considered and addressed fairly and objectively based on their merit.
• As an organisation committed to safeguarding, we will ensure all under 18’s joining the
organisation will have ongoing risk assessments to ensure their role and activities are safe and
appropriate.
• All documentation relating to candidates will be treated confidentially in accordance with the
GDPR legislation.
Thank you!
Come join us at this exciting time and help us bring our new and ambitious fundraising strategy to life!
You will work in an external facing role and the work will include managing existing donors, internal prospecting and pipeline development, building new, external relationships, and creating a network of local significant support. The area of major gifts has been identified as a key growth area and therefore is an organisational priority: you will have plenty of opportunity to develop in this area, whilst being supported by our friendly Philanthropy Team.
To succeed in this role, you will be confident in deal with varied individuals and contacts at all levels, in varied situations. Your excellent communication skills will shine through when projecting yourself in meetings and other situations where you may not know anyone. You will possess the ability to create cultivation and management plans for donors, bearing in mind the interests of the donor, what is appropriate communication and what is the appropriate level of financial ask.
This is a hybrid full-time role with 2 day per week spent working in our office in Cowley, Oxford. Some travel across Thames Valley will be required. Pay range for this role is £35,923 to £46,026 per year, dependent on skills and experience.
Helen & Douglas House offer the following benefits:
- 27 days holiday plus Bank Holidays, rising to 28 days after 3 years, and 29 days after 5 years of service.
- Flexible Annual Leave: buy or sell up to 5 days of Annual Leave per year.
- Life assurance x4 your annual salary.
- We are a direction agency for the NHS Pension Scheme.
- Group Personal Pension scheme with 7% employer contribution.
- Eye care voucher scheme.
- Cycle to work scheme.
- Octopus electric vehicle leasing scheme.
- Occupational sick pay and maternity pay.
- Enhanced maternity leave and shared paternity leave.
- A flexible working environment.
- Investment in your Continuous Professional Development.
- Employee Assistance Programme.
- Recommend a friend scheme.
- Commitment to Equality, Diversity & Inclusion. We welcome applications from all areas of the community and run regular in-house EDI-focused events and workshops.
Helen & Douglas House is a registered hospice charity based in Oxford, providing palliative, respite, end-of-life and bereavement care to life-limited children and their families. We foster a climate where team members feel able to openly question, debate and appropriately challenge their own and the practice of others; as such, we welcome new ideas and strive to constantly improve our delivery of care to our patients.
Please note that everyone working for Helen & Douglas House are required to undertake a Disclosure and Barring Service check. Helen & Douglas House is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. We are an equal opportunities employer and value the benefits of a diverse workforce. We positively encourage applications from all areas of the community.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
(Internally titled Senior Community Fundraiser)
Salary: £27,800 per annum
Location: Milton Hospice - CB24 6AB
Hours: Full time, 37.5 hours per week
Working Pattern: Monday-Friday, flexibility to work occasional evenings and weekends based on business needs.
Contract: Permanent
If you can demonstrate these 3 key qualities we would love to hear from you!
- A desire to make a difference to families in Cambridgeshire and West Essex
- A great communicator with experience of building long-standing relationships
- Enthusiastic, willing and ready for an exciting challenge where no two days are the same
As a member of the Community Fundraising Team you will contribute to the development and implementation of the wider Community Fundraising strategy, working with colleagues to embed a culture for fundraising success and support across the wider organisation.
You will be responsible for contributing to the team income target, growing and maintaining relationships with existing supporters, and developing new relationships and opportunities within Cambridgeshire and parts of West Essex.
You will inspire and motivate a variety of supporters to reach their fundraising goals effectively and efficiently through building great relationships and offering first-class support. You will be focused on uplifting income and spotting fundraising opportunities.
Responsibilities include:
- Organising and supporting fundraising events.
- Engaging with local communities to raise money and awareness
- Proactively seeking out new fundraising opportunities.
- Working as a part of a wider team, contributing ideas and examples of fundraising success.
- Meeting income targets to ensure we can continue to support families across Cambridgeshire and East Anglia
- Reporting on budgets for your area and keeping an up to date pipeline of expected income
- Maintaining accurate supporter records on our fundraising database
- Delivering talks and presentations to organisations to secure long term support
- Stewardship; through telephone calls, emails, letters, meetings and presentations you will correspond with a diverse range of fundraisers and develop an understanding of how our supporters like to be communicated with individually
- Managing our group of fundraising volunteers
*A full UK Driving License and use of own car is essential for this role*
The benefits
- Enhanced holiday plus holiday purchase scheme
- Flexible / hybrid working
- Employee wellbeing support scheme
- Free eye tests & Cycle to work scheme
- Employer pension scheme (up to 7% employer contribution) inc. life assurance cover
- Enhanced maternity & paternity pay
The organisation
East Anglia’s Children’s Hospices (EACH) ensure the best possible quality of life and make every moment count for children and families across Cambridgeshire, Essex, Norfolk and Suffolk. Our family-centred approach includes specialist nursing care, symptom management nursing, short breaks, wellbeing activities, therapies, care at end of life, bereavement support, counselling and volunteer services in the family home; all meeting the individual needs of the child, young person and whole family.
In 2020, all three of our hospices; The Nook (Norfolk), The Treehouse (Ipswich) and Milton (Cambridge) were rated OUTSTANDING by the Care Quality Commission.
Our people are central to our success. We have a talented workforce of staff and volunteers in Care, Fundraising, Retail, Facilities, IT, Finance, Marketing & Communications and Human Resources.
We employ around 400 employees and have more than 1,800 volunteers across the organisation, including 49 shops and a Retail Distribution Centre.
Closing date: 12th November 2024 at 23:59 BST.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Diversity statement
At EACH we believe in fostering a workplace where every individual feels valued and respected. We are committed to building a culture of inclusion where differences are embraced. We are actively seeking talent from all walks of life, recognising that diversity drives innovation, creativity and success.
Join us on a journey to create a more inclusive workplace, where everyone has equal opportunities to grow, contribute and succeed. We welcome candidates from all backgrounds to apply for opportunities at EACH and adjustments will be made to facilitate the application and selection process.
Please note:
EACH reserves the right to close this vacancy early, should we receive a sufficient number of applications.
This post is subject to a Disclosure & Barring Service (DBS) check prior to appointment.
It is a criminal offence for people who are barred from working in Regulated Activity (under the Safeguarding and Vulnerable Groups Act 2006) to apply for roles that require them to work unsupervised with that particular group.
EACH has a legal responsibility to ensure that its employees have the legal right to live and work in the UK. Therefore, if you are made an offer of employment, this will be subject to verification that you are eligible to work in the UK before you start work.
No agencies please.
Thank you!
Contract: Permanent, full time 37.5 hours per week
Salary: £25,011 - £27,047 per annum
Location: Sheffield, S7 2PY
Closing date: Sunday 10 November 2024
Interview date: 19 & 20 November 2024
We're recruiting an Assistant Manager – Offsite Services to lead and streamline our home-based pet operations. In this role, you'll ensure that every pet finds the perfect match with their new family as quickly as possible, while maintaining top-quality care for both our pets and clients throughout the entire adoption journey. Join us in making a difference, one pet at a time!
More about the role
This is an exciting opportunity to join Blue Cross and lead a dedicated team at our Sheffield rehoming, advice, and behaviour unit, located just a short drive from the stunning Peak District. Our proactive team is committed to helping the local community in various ways, from supporting people and pets in need through our food bank to offering rehoming services for a wide range of pets.
In this role, you’ll play a key part in ensuring exceptional care for both pets and clients while making well-connected, efficient decisions that prioritise pet welfare. As the leader of our home-based pet operations, you’ll oversee the smooth running of daily activities, acting as the subject matter expert in practical animal handling and assessment. Your goal will be to prepare pets for adoption as quickly and effectively as possible. You’ll work closely with your team to ensure timely pet assessments, behaviour management, and training, while providing full support to foster carers.
You’ll also be responsible for achieving pet-related targets, ensuring your team of Pet Welfare Assistants maintains the highest standards of animal care and adheres to national processes in case management. Since we don’t have cattery or kennel facilities, innovation and teamwork are essential to address the most urgent cases effectively.
Motivating and managing your team is central to this role, enabling the centre to provide top-quality home-based pet care while helping your team develop professionally.
This is a full-time position, working 37.5 hours per week, including weekends and bank holidays.
About you
You’ll be a great people manager, bringing finely honed skills from your experience in an animal-related environment, along with expert knowledge of pet welfare and care.
As a dynamic and innovative leader, you know how to inspire and motivate your team, driving continuous improvement. You’ll lead a team of Pet Welfare Assistants, empowering them through effective management and coaching.
With excellent communication skills, you adapt your approach for different audiences, ensuring your message resonates. While juggling multiple tasks, you remain calm and organised, making confident decisions in high-pressure situations.
Your strong analytical skills enable you to monitor and evaluate effectively, implementing meaningful improvements. Rather than resting on your laurels, you’ll have a genuine desire to enhance onsite facilities and services, actively engaging your team in the process.
Having worked in emotionally charged environments, you understand the importance of resilience and have excellent “bounce-back ability.” Your emotional intelligence and empathy will shine as you support your team and the public, creating a compassionate and effective workplace.
Knowledge, skills, and experience
- Significant experience in managing a team.
- Significant experience in delivering high level Customer service in a fast-paced environment.
- Significant subject matter expertise and application of pet welfare and handline of domestic animals
- High standard of verbal and written communication.
- Current full driving licence
- The ability to demonstrate, understand and apply our Blue Cross values
It would be great (but not essential) if you also had:
- Performance management and improvement experience.
- Experience working with volunteers.
- Understanding of safeguarding issues.
Want to know more detail? Great! We have attached the job description which hopefully gives you everything you need.
How to apply
Please visit our website, click the apply button and complete the online application process before the closing date on Sunday 10 November 2024.
We reserve the right to close this vacancy early should we receive an overwhelming response.
Job Benefits
Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.
In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.
Our generous benefits package includes:
- Enhanced annual leave entitlement: 30 days plus bank holidays
- Pension scheme with enhanced employer contribution
- Health cash plan
- Life assurance
- Unlimited access to an employee assistance programme
- Programmes for physical and mental wellbeing support
- Free access to GP via MetLife
- Recognition scheme Annual volunteer days
- Claim for professional fees
To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.
About Blue Cross
Blue Cross is a national charity that has been helping sick, injured and homeless pets since 1897.
Every month we help thousands of pets and their people by providing veterinary care, expert behaviour advice and find homeless pets loving families. We also offer education for future generations plus pet bereavement support for those who have lost their beloved pet companion.
We love the ways that pets can make such an amazing difference to the people they live with and we offer lifelong support and advice to help that unique relationship thrive. With your support we can give back to more pets and their families who need our help.
Pets change lives. We change theirs.
Our commitment to diversity and inclusion
We believe that every pet should enjoy a healthy life in a happy home, and we always seek to recruit the best people who share our values and commitment so we can continue to help and support pet owners across the UK to achieve this.
At Blue Cross, we want you to feel that you belong, without the need to hide any part of who you are.
Diversity and inclusion at Blue Cross means creating a workplace where all people, regardless of gender, race, sexual orientation, religion, nation or country of origin, disability, age, and socioeconomic backgrounds are welcome, respected, supported, and have access to equal opportunities.
We are working hard to reflect the world we live in and the communities we serve at every level of our organisation. As much as we have made positive advances, we consider diversity and inclusion to be a work in progress – a continual commitment that remains a priority for all of us.
If you would like to talk to us about any reasonable adjustments or changes to our recruitment process to support you to be your best, then please get in touch.
Our values
Our values define the way we do things. We use them every day to guide us, and to make sure we put people and pets at the heart of everything we do.
Compassionate: We listen, we are non-judgmental, we are kind and caring to the pets and people we encounter, and we offer support in difficult times
Courageous: We make brave decisions, embrace change, and encourage innovation, ensuring we always act with integrity – doing the right thing even when no one is looking
Inclusive: We value all our relationships and work in an open and positive culture where we celebrate our diverse talents and empower you to be you
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Director of Fundraising & Communications
Salary: £80-85k per annum, experience dependent
Location: Flexible - across any of our 3 EACH hospices (near Cambridge, near Norwich or in Ipswich)
Hours: Full time, 37.5 hours per week
Contract: Permanent
Having recently won a major national award for Fundraising Team of the Year at the annual Third Sector awards, East Anglia's Children's Hospices (EACH) is now seeking an outstanding income generation leader to help realise it’s ambitions of reaching more children, young people and families across the East Anglian region that need our care.
We’re looking for an experienced Director of Fundraising and Marketing & Communications to join the executive leadership team at EACH. This role offers flexibility to work from any of our three hospices at Milton near Cambridge, The Treehouse in Ipswich and The Nook, near Norwich, combined with hybrid working.
East Anglia’s Children’s Hospices (EACH) provides specialist care for babies, children and young people with life-threatening conditions across Cambridgeshire, Essex, Norfolk and Suffolk and supports their families. All three of our hospices are rated as Outstanding by the Care Quality Commission (CQC).
As Director of Fundraising and Marketing & Communications you will lead the strategic planning and delivery of the Marketing and Fundraising annual plan (£7.5m) across all income streams, including major giving, community and events, corporate, trust and foundation teams. This is a critical leadership position, reporting to the Chief Executive Officer, and a key member of the Senior Leadership Team at EACH.
You’ll be leading a talented team of 30, encouraging, empowering and inspiring colleagues to innovate in ways which help us deliver our overall objectives. You’ll underpin this income generation experience with detailed forecasting and activity planning.
Are you:
Highly knowledgeable and experienced in delivering primary income streams with experience of develop income strategies to deliver year on year growth
Do you have:
- Significant people management skills with experience leading a team of professionals
- Thorough understanding of fundraising, including identification research, solicitation, pitching and account management.
- Knowledge of the scope and content of the Code of Fundraising Practice.
- Proven experience of working to and achieving ambitious targets.
- Proven experience of engaging major donors and stewarding high value and influential relationships that deliver significant giving.
- Experience in managing large budgets (£3m +) with strong finance acumen.
- Additional experience in leading Marketing/Communications teams would be desirable
The Organisation
East Anglia’s Children’s Hospices (EACH) ensure the best possible quality of life and make every moment count for children and families across Cambridgeshire, Essex, Norfolk and Suffolk. Our family-centred approach includes specialist nursing care, symptom management nursing, short breaks, wellbeing activities, therapies, care at end of life, bereavement support, counselling and volunteer services in the family home; all meeting the individual needs of the child, young person and whole family.
In 2020, all three of our hospices; The Nook (Norfolk), The Treehouse (Ipswich) and Milton (Cambridge) were rated OUTSTANDING by the Care Quality Commission.
Our people are central to our success. We have a talented workforce of staff and volunteers in Care, Fundraising, Retail, Facilities, IT, Finance, Marketing & Communications and Human Resources.
We employ around 400 employees and have more than 1,800 volunteers across the organisation, including 49 shops and a Retail Distribution Centre.
What we offer
- Enhanced holiday plus holiday purchase scheme
- Flexible / hybrid working
- Employee wellbeing support scheme
- Free eye tests
- Cycle to work scheme
- Employer pension scheme (up to 7% employer contribution) inc. life assurance cover
- Enhanced maternity & paternity pay
If you are a strong leader with the skills, experience, and passion to drive our fundraising strategy forward, we would be delighted to hear from you.
Closing date: 8th November 2024
1st Interviews: 28th November 2024
2nd Interviews: 11th/12th December 2024
Please note: EACH reserves the right to close this vacancy early, should we receive a sufficient number of applications.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Diversity Statement
At EACH we believe in fostering a workplace where every individual feels valued and respected. We are committed to building a culture of inclusion where differences are embraced. We are actively seeking talent from all walks of life, recognising that diversity drives innovation, creativity and success.
Join us on a journey to create a more inclusive workplace, where everyone has equal opportunities to grow, contribute and succeed. We welcome candidates from all backgrounds to apply for opportunities at EACH and adjustments will be made to facilitate the application and selection process.
This post is subject to a Disclosure & Barring Service (DBS) check prior to appointment.
It is a criminal offence for people who are barred from working in Regulated Activity (under the Safeguarding and Vulnerable Groups Act 2006) to apply for roles that require them to work unsupervised with that particular group.
EACH has a legal responsibility to ensure that its employees have the legal right to live and work in the UK. Therefore, if you are made an offer of employment, this will be subject to verification that you are eligible to work in the UK before you start work.
No agencies please.
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Thank you!
MAIN PURPOSES OF THE JOB
The Stella Maris (SM) Regional Port Chaplain will promote the vision, mission and values of SM in caring for all seafarers and fishers by helping to meet their pastoral and spiritual needs. They will recruit, train and support SM staff and volunteers for the port and will maintain good relations with local parishes and the local diocese. They will work ecumenically with members of other Christian maritime societies with whom SM works.
1. To meet the welfare and pastoral needs of all seafarers and fishers equally according to their needs and wishes. To be an advocate on their behalf, upholding the dignity of each. Through regular and frequent ship visiting, to understand the working and living conditions of the seafarer and fishers and be able to work for justice and for the well-being of all crew members without distinction.
2. To address the communication needs of seafarers, providing transport, news, and access to telephone and internet facilities.
3. To address the welfare needs of seafarers and fishers, including support with money transfers, hospitality, and crisis support, e.g. abandonment, injury and death, detainment, bereavement, advice and access to medical care.
4. To meet the ecclesial, spiritual, and sacramental needs of Catholic seafarers and fishers; to facilitate the religious and spiritual needs of others and to be a pastor to all, sharing one’s faith as appropriate.
5. To participate in SM conferences, ongoing formation and other professional courses as required.
6. To supporting seafarer centre functioning.
7. To recruit, train, develop and retain a SM ship visiting volunteering team.
8. To represent SM on the local Port Welfare Committee(s), to include attending such meetings and submitting reports.
9. To liaise and maintain good working relationships with all port stakeholders, including the Maritime and Coastguard Agency, the International Transport Workers’ Federation, port health, harbour masters, dockers, security, and shipping agents.
10. To work in an ecumenical and multi-faith context by respecting the differing religious and spiritual needs of seafarers drawn from diverse regions throughout the world.
11. To encourage and support the development of an ecumenical service to seafarers through engagement with our ecumenical colleagues, including the Mission to Seafarers, The Fishermen’s Mission, The Sailors’ Society (to name a few).
12. To engage with local maritime colleges.
13. To engage with the local press, in particular the local Catholic diocesan press.
14. To represent and be a proactive advocate for SM at Deanery meetings, in local parishes, in schools, with diocesan Justice and Peace networks, with migrant communities, in the local Catholic community and in the local community as a whole.
15. To support the Fundraising and Communications team with the development of local fundraising initiatives.
16. To promote SM internally and externally so as to ensure a highly motivated workforce and a positive external image.
No job profile can cover every issue which may arise within the post at various times and the post holder is expected to carry out other duties from time to time.
Person Specification
Regional Port Chaplain for Southern Ports
General Info
Stella Maris UK is a well-known and respected charity within the maritime industry We are the largest ship visiting network in the world. As a Regional Port Chaplain, you will be responsible for being the face of the charity when visiting ships, seafarers, fishers and their families. You will also be representing the charity at meetings, conferences, events and any other required functions. You will need to be effective, efficient, well organised, confident and comfortable in working with all other stakeholders, organisations and charities whilst undertaking various tasks in and out of the port environment.
The role will also require interactions and communication with various staff members at head office, the Senior Area Port Chaplain and other members of the team, as well as communicating and building relationships with local Catholic parishes. You may also be asked to attend various meetings or gatherings where you would be asked to give a presentation on the work of Stella Maris.
It will be vitally important to be flexible whilst working within this role and environment using as much effective time management as possible, but remaining creative and using initiative, when necessary, in certain situations and circumstances.
The role of chaplain can often be a lonely and sometimes isolated role that may require some out of hours working. Things do not always go according to plan and sometimes you may not be welcomed onboard. The role can be challenging mentally, emotionally and sometimes physically (long, steep gangways to board ships). You will be part of a team that has chaplains spread out through the South of England and Wales, as well as being part of a larger team of chaplains in the North of England, Scotland and Northern Ireland. Chaplains in the South of England and Wales gather together for a retreat and social time once a year, and the whole organisation will also meet annually for a retreat and staff conference.
Supporting seafarers is a varied, demanding, rewarding, fulfilling and vital ministry.
Required Elements:
· Roman Catholic.
· Full UK Driving Licence.
· Able to work independently and without supervision.
· Be able to use own initiative.
· Happy to manage and be responsible for a small team of volunteers.
· Good interpersonal/social skills.
· Able to interact and be comfortable around a diverse range of people.
· Willing to work ecumenically (with other of other faiths and those of no faith).
· Be competent in basic IT and using Word, Excel, Teams and databases.
· Knowledge of the geographical area.
· Flexible.
· Good time management.
· Resilient.
Registered Charity
21 - 50
We improve the lives of seafarers and fishers through our network of local chaplains and seafarer centres, expert information, advocacy, and support.
The client requests no contact from agencies or media sales.
Thank you!
Using Anonymous Recruitment
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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Role
We now seek a Monitoring, Evaluation, Learning and Research Manager to deliver a step change in organisational capacity in the MELR space, develop our approaches to data collection, and coordinate planning and reporting processes. This will require an experienced, self starting practitioner, capable of developing a long term strategic vision as well as getting deeply involved in ensuring its realisation.
The Organisation
Mothers’ Union is a global Christian movement working to transform lives, strengthen families and advocate for change. Active for nearly 150 years and now with 4 million members in 84 countries, our development programmes have extraordinary reach and an approach that is in line with best practice – our members serve in their local communities, have strong established relationships, and are there for the long term. They see what is needed, where it is needed and work as volunteers to facilitate change and help others. This local knowledge, combined with their Christian faith perspective enables transformation in the communities they serve.
Our programmes, which take an Asset Based Community Development approach, are focused around the three pillars identified by our members of stopping violence (especially gender based violence), poverty and injustice.
For further information, please click apply and see the job pack attached.
Closing date for applications is 31st October 2024.
The client requests no contact from agencies or media sales.
Thank you!
Risk and Business Continuity Manager
Contract: Part time, 12-month fixed term contract – 21 hours over 3 days Location: Hybrid – 1 day in the office at Burford, OX18 4PF, which is where the role is based, or at one of our other sites, plus 2 days remote.Salary range: £44,000 to £56,403 per annum (pro rata)
Closing date: Sunday 3 November 2024 Interview date: Thursday 14 November 2024
Are you passionate about risk management and eager to make a meaningful impact in the charity sector for pets and the people who care for them?
Blue Cross is looking for a Risk & Business Continuity Manager to play an important role in protecting our charity and supporting teams to successfully deliver on our purpose to help pets and people thrive together. This position is offered at 0.6 FTE on an initial 12-month fixed-term contract.
More about the role
At Blue Cross, we are committed to the welfare of pets and the people who cherish them, providing essential care, services, and support to both pets and their owners. This includes veterinary care, rehoming services, fostering support, education for pet owners, and pet loss support, all aimed at enhancing the lives of pets and ensuring their wellbeing.
As our Risk & Business Continuity Manager, you will lead work to develop our risk management framework and associated processes. You will use your knowledge and expertise to ensure they align with best practices and UK regulatory standards and are engaging and user friendly for our teams. By working with our teams to effectively evaluate, prioritise, and mitigate risks, you will empower Blue Cross to operate confidently and sustainably to achieve its goals.
An important part of your role will be to engage with colleagues across the charity, building strong relationships to foster collaboration and a shared sense of responsibility for effective management of risk. By gaining a deeper understanding of our operations, you will help cultivate a culture of accountability and proactive risk management, ensuring that everyone is aligned and invested in our shared goals.
Key Responsibilities
- Develop and maintain our risk management framework.
- Integrate the risk management framework and associated processes into all business operations, fostering a culture of shared responsibility and accountability.
- Work with teams to identify, analyse, and prioritise potential risks across the organisation, ensuring a proactive and effective approach to risk mitigation.
- Provide strategic guidance to senior management and the Board on risk matters, translating complex data into actionable insights that inform decision-making.
- Prepare comprehensive reports for senior management and Trustees, highlighting key risks and progress on mitigation efforts.
- Lead training initiatives that cultivate a risk-aware culture across Blue Cross, empowering all employees to engage in consistent and effective risk management.
- Act as an advisor and coach, promoting proactive risk mitigation throughout the organisation.
- Develop and maintain robust business recovery plans and procedures to ensure operational resilience.
- Implement a business continuity plan enabling Blue Cross to function effectively in times of crisis.
About you
We are seeking a proactive and dedicated individual who embodies a genuine passion for risk management and business continuity. You will bring a wealth of experience in developing and implementing risk management frameworks, alongside a solid understanding of regulatory requirements. Your analytical mindset will enable you to assess complex information and translate it into actionable insights, ensuring our organisation remains resilient and responsive to emerging challenges.
Excellent communication and interpersonal skills are essential, as you will engage with a diverse range of stakeholders, from senior management to team members across all levels. A collaborative spirit is key, to foster a culture of risk awareness throughout Blue Cross, empowering others to take ownership of their roles in risk management and business continuity.
Essential Qualifications and Experience:
- A recognised risk management professional qualification.
- Proven experience working in a risk management environment, preferably within the UK.
- Strong analytical and problem-solving skills, with the ability to translate data into meaningful insights.
- Excellent communication and interpersonal skills, with a knack for influencing and building relationships at all levels.
- Knowledge of internal controls frameworks and UK regulatory requirements.
- Experience in developing and implementing risk management frameworks.
- Ability to work independently and take initiative.
Desirable Qualifications:
- Experience with risk management software.
- Familiarity with the UK Charity Commission guidelines and regulations.
- Experience working in the non-profit sector.
We’ve attached the full job description for further details. If you have any questions or need additional information, please don’t hesitate to contact us.
Blue Cross benefits
Our people are the most important part of delivering our purpose. If it weren’t for their amazing efforts and commitment, we wouldn’t be able to make the difference that we do today. In return, we want to provide you with the best working environment we can.
With a wide range of perks aimed at enhancing your life both inside and outside of work, you'll
thrive in a supportive and rewarding environment.
Our generous benefits package includes:
- Enhanced annual leave entitlement: 30 days plus bank holidays
- Pension scheme with enhanced employer contribution
- Life assurance
- Unlimited access to an employee assistance programme
- Programmes for physical and mental wellbeing support
- Free access to GP via MetLife
- Recognition scheme
- Annual volunteer days
- Claim for professional fees
- Charity worker discounts across a variety of retailers.
To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.
We may close this advert early if we receive a high volume of suitable applications.
We look forward to receiving your application!
About Blue Cross
Blue Cross is a national charity that has been helping sick, injured and homeless pets since 1897.
Every month we help thousands of pets and their people by providing veterinary care, expert behaviour advice and find homeless pets loving families. We also offer education for future generations plus pet bereavement support for those who have lost their beloved pet companion.
We love the ways that pets can make such an amazing difference to the people they live with and we offer lifelong support and advice to help that unique relationship thrive. With your support we can give back to more pets and their families who need our help.
Pets change lives. We change theirs.
Our commitment to diversity and inclusion
We believe that every pet should enjoy a healthy life in a happy home, and we always seek to recruit the best people who share our values and commitment so we can continue to help and support pet owners across the UK to achieve this.
At Blue Cross, we want you to feel that you belong, without the need to hide any part of who you are.
Diversity and inclusion at Blue Cross means creating a workplace where all people, regardless of gender, race, sexual orientation, religion, nation or country of origin, disability, age, and socioeconomic backgrounds are welcome, respected, supported, and have access to equal opportunities.
We are working hard to reflect the world we live in and the communities we serve at every level of our organisation. As much as we have made positive advances, we consider diversity and inclusion to be a work in progress – a continual commitment that remains a priority for all of us.
Our values
Our values define the way we do things. We use them every day to guide us, and to make sure we put people and pets at the heart of everything we do.
Compassionate: We listen, we are non-judgmental, we are kind and caring to the pets and people we encounter, and we offer support in difficult times
Courageous: We make brave decisions, embrace change, and encourage innovation, ensuring we always act with integrity – doing the right thing even when no one is looking
Inclusive: We value all our relationships and work in an open and positive culture where we celebrate our diverse talents and empower you to be you
The client requests no contact from agencies or media sales.
Thank you!
At Independent Age, we believe that no older person should face financial hardship. That’s why, by 2027, our goal is to have improved the lives of one million older people. Our impact across policy, campaigning, information and advice, grant-making and partnerships improves lives by increasing the financial well-being of older people in financial hardship, enabling greater choice and independence in wider areas of life. We want to find talented individuals from diverse backgrounds to join us on this journey.
Responsibilities and Person Specification:
We are recruiting for two Generalist Advisers - one permanent and one fixed term contract for 12 months. The roles are an integral part of the day-to-day delivery of our Advice and Support Service, which has been re-shaped and went live in the summer of 2024. The service is targeted at older people in or facing financial hardship, and provides information, advice and follow up support to older people, their friends, family and professionals.
As a Generalist Adviser you will be responsible for providing advice and support during calls received through the duty line, pre-booked appointments and short term casework.
You should have knowledge and experience of advising on a wide range of topics, including Welfare Benefits, Housing and Social Care. You should have experience of working within an advice setting and advice supervision framework such as the AQS framework. You will have a warm, supportive and person-centred approach, working alongside individuals in a holistic manner.
For full details on the role and requirements, please review the job description and person specification. If your experience doesn’t align perfectly with all of the criteria in the person specification but you do meet most of them and are excited about the role, we encourage you to apply anyway.
This is a full-time role, 35 hours per week, which you can choose to work over five days or a 9 day fortnight.
What it’s like to work at Independent Age:
We celebrate diversity at Independent Age and champion the differences that make each of us unique. We actively support and encourage people from a variety of backgrounds, experiences and skill sets to join us and help shape what we do. We aim to attract and retain a wide range of talent and create an environment where everyone can feel safe, protected, welcome and included.
We offer great benefits including 28 days annual leave plus public holidays, a generous pension scheme with life assurance, and fantastic learning and development opportunities. We also offer a number of enhanced leave provisions and benefits.
We know that a good work life balance helps us perform at our best and supports wellbeing. Flexible working hours and hybrid working is standard for all (those contracted to work in the office usually attend 1 day per week). But if you need a different form of flexibility, we are always happy to talk flexible working.
You can find out more about what it’s like to work at Independent Age on the careers page on our website.
Salary information:
Homebased: £29,453 per year, increasing to £30,267 after 6 months (and to £31,054 after 12 months for the permanent role)
Hybrid working in London: £32,682 per year, increasing to £33,600 after 6 months (and to £34,493 after 12 months for the permanent role)
Application Process:
To apply, please visit our website to submit a CV and a Supporting Statement, detailing how your skills and experience meet the criteria within the Job Description and Person Specification (please do not hesitate to contact us if you have specific requirements and need support to apply in an alternative format). Please specify in your Supporting Statement whether you would like to be considered for the permanent role or the 12 month fixed term contract role, or both.
To support our commitment to equity, diversity and inclusion our hiring managers use anonymous shortlisting. Therefore, please do not include your name, photo, or information to indicate your gender or age in your CV and supporting statement. Please do not omit dates of employment. Please ensure the title of any uploads does not contain your name.
Independent Age is committed to safeguarding and follows Safer Recruitment practices to ensure we are safeguarding those we work with. We therefore ask that you supply your full work history with explanations for any gaps in the application documents you submit and, if offered the post, we will require two employment references including your current or most recent employer. A Basic DBS certificate will be required for this role.
Closing Date: 27th October 2024
Interview Dates: 12th November 2024
Registered Charity
101 - 500
Independent Age is the national charity focused on improving the lives of people facing financial hardship in later life.
The client requests no contact from agencies or media sales.
Thank you!
I am thrilled to be supporting one of the biggest charity brands as they look for a Philanthropy Lead/Manager (Major Gifts) to join their team in London
The charity is the UK's leading end-of-life charity. They are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Their leading research pushes the boundaries of what they know about good end-of-life, and their campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness, they're likely to die from.
This is a fantastic opportunity to join an experienced team and take the next step in your fundraising career, as well as make a significant contribution to the growth strategy.
With a primary focus on managing high value relationships, in your day to day you will identify, cultivate and manage a portfolio of Major Donors collaborating with Senior Volunteers, peers, fellow team members and teams across the charity. You'll be empowered to build your own relationships, grow interactions with our supporters and provide exceptional and creative stewardship and have a real opportunity to contribute to this area of fundraising growth.
One of your projects will be a Giving Circle involving lots of collaboration and the opportunity to work with colleagues in the wider Philanthropy and Partnerships team.
As well as flex around office/home they are also extremely open to any flexible working requests you might have so let me know if part time/reduced hours is something you would be keen to explore.
We are open to candidates who would like to take that next step up into a manager level role, senior candidates who are looking for flexibility and also candidates who are looking to develop in Major Donor fundraising.
Salary: £34,500-38,324 (Plus £3,500 for London weighting)
Contract: Permanent
Based: Hybrid. 2 days a week at a wonderful London office
Benefits you'll LOVE:
- Flexible working. We're happy to discuss flexible working at the interview stage.
- 25 days annual leave (exclusive of Bank Holidays)
- Group Personal Pension Scheme (we will match your contribution up to 7.5%)
- Loan schemes for bikes; computers and season tickets
- Continuous professional development opportunities.
- Industry-leading training programmes
- Wellbeing and Employee Assistance Programmes
- Enhanced bereavement, family friendly and sickness benefits
- Access to Blue Light Card membership
- Subsidised Eye Care
Thank you!
Contract: Permanent, part time
Salary: £11,918 - £13,858 per annum (FTE £23,835 - £27,715)
Location: Hitchin SG4 8EU
Closing date: Sunday 3 November 2024
Interview date: Week commencing 11 November 2024
We’re recruiting a Volunteer Coordinator for our Rehoming & Fostering team in Hertfordshire!
At Blue Cross, we're dedicated to providing the best care possible to pets in need. As a Volunteer Coordinator, you'll be instrumental in fostering a supportive and engaging environment for our volunteers, ensuring they play a crucial role in our mission of providing love, attention, and support to pets in our care.
More about the role
Our Volunteer Coordinators recruit and support our amazing volunteers in the local area, promote the benefits of volunteering and raise the awareness of our centre and Blue Cross.
Our fostering service is an integral part of the rehoming process, supporting the delivery of our strategy by increasing the service so that Blue Cross can help more pets.
As a Volunteer Coordinator you will be responsible for recruiting and supporting a diverse team of volunteers. Working closely with the Centre Managers and Assistant Managers, you will ensure that our volunteers are fully integrated into the team, ensuring that the team welcome and collaborate with these wonderful people.
In addition to this, you will be building relationships with local communities and partners, promoting the benefits of volunteering to provide more targeted support.
This role is working 18.75 hours per week over 2.5 days on the following fixed working pattern:
Week 1: Monday, Tuesday and Wednesday
Week 2: Tuesday, Thursday
If you excel in an environment where you can see the difference you make every day, then this is the role for you. Interested? Then apply and let’s work together to see if this is the role for you.
About you
You will be an excellent communicator with strong interpersonal skills and the ability to actively promote to a range of external stakeholders the work of Blue Cross and the benefits of volunteering. You will be a self-motivated individual with a focused, creative, and forward-thinking approach to volunteering and will enjoy the opportunity to be involved in a range of local volunteering events and national initiatives.
With the ability to work collaboratively and effectively with people at all levels, you will have a passion for ensuring that volunteers have the right opportunities to thrive in their roles.
You will be organised, flexible and analytical in the way you work, and you will enjoy working to targets and managing a diverse team of volunteers. With an approachable and supportive manner, you will be able to offer guidance and advice, and will have the confidence to deal with volunteer situations should they arise and be able to offer pragmatic solutions.
You will know what it is like to work in an emotionally charged environment and have excellent ‘bounce back ability’ and resilience. In addition, you will be emotionally intelligent, showing empathy and knowing how to support volunteers and your colleagues.
Knowledge, skills, and experience
- Demonstrable experience of supervision or management of volunteers.
- Good experience of running recruitment campaigns
- Experience of working with local communities
- Good experience of actively managing a bank of clients or volunteers
- High standards of verbal and written communication.
- Previous experience in working in a client focused environment where delivering a high level of customer satisfaction is the norm.
- IT literate with MS Office and web-based databases and platforms
- An awareness of health and safety legislation.
- Current full driving licence.
- Ability to demonstrate, understanding and apply our Blue Cross values
It would also be great (but not essential) if you had:
- Training or coaching skills.
- Presentation skills.
- Working with animals, and knowledge of animal welfare.
- Organising events.
Want to know more detail? Great! We have attached the job description which hopefully gives you everything you need.
How to apply
Please visit our website, click the apply button and complete the online application process before the closing date on Sunday 3 November 2024 .
We reserve the right to close this vacancy early should we receive an overwhelming response.
Blue Cross benefits
Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.
In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.
Our generous benefits package includes:
- Enhanced annual leave entitlement: 30 days plus bank holidays
- Pension scheme with enhanced employer contribution
- Health cash plan
- Life assurance
- Unlimited access to an employee assistance programme
- Programmes for physical and mental wellbeing support
- Free access to GP via MetLife
- Recognition scheme Annual volunteer days
- Claim for professional fees
To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.
About Blue Cross
Blue Cross is a national charity that has been helping sick, injured and homeless pets since 1897.
Every month we help thousands of pets and their people by providing veterinary care, expert behaviour advice and find homeless pets loving families. We also offer education for future generations plus pet bereavement support for those who have lost their beloved pet companion.
We love the ways that pets can make such an amazing difference to the people they live with and we offer lifelong support and advice to help that unique relationship thrive. With your support we can give back to more pets and their families who need our help.
Pets change lives. We change theirs.
Our commitment to diversity and inclusion
We believe that every pet should enjoy a healthy life in a happy home, and we always seek to recruit the best people who share our values and commitment so we can continue to help and support pet owners across the UK to achieve this.
At Blue Cross, we want you to feel that you belong, without the need to hide any part of who you are.
Diversity and inclusion at Blue Cross means creating a workplace where all people, regardless of gender, race, sexual orientation, religion, nation or country of origin, disability, age, and socioeconomic backgrounds are welcome, respected, supported, and have access to equal opportunities.
We are working hard to reflect the world we live in and the communities we serve at every level of our organisation. As much as we have made positive advances, we consider diversity and inclusion to be a work in progress – a continual commitment that remains a priority for all of us.
If you would like to talk to us about any reasonable adjustments or changes to our recruitment process to support you to be your best, then please get in touch.
Our values
Our values define the way we do things. We use them every day to guide us, and to make sure we put people and pets at the heart of everything we do.
Compassionate: We listen, we are non-judgmental, we are kind and caring to the pets and people we encounter, and we offer support in difficult times
Courageous: We make brave decisions, embrace change, and encourage innovation, ensuring we always act with integrity – doing the right thing even when no one is looking
Inclusive: We value all our relationships and work in an open and positive culture where we celebrate our diverse talents and empower you to be you
The client requests no contact from agencies or media sales.
Thank you!
Contract: Permanent, full time 37.5 hours per week
Salary: £25,787 - £27,886 per annum
Location: Sheffield, S7 2PY
Closing date: Sunday 10 November 2024
Interview date: 19 & 20 November 2024
We’re recruiting an Assistant Manager – Client Services to oversee the smooth operational delivery for our client journeys across our rehoming services at our rehoming, advice and behaviour unit in Sheffield. You will help us ensure the right pet is placed in the right service, in the quickest amount of time and our clients, pets and people, receive excellent care throughout the admission and adoption stages of the rehoming process.
More about the role
At Blue Cross, our ambition drives us, and our Sheffield rehoming, advice, and behaviour unit in South Yorkshire, just a short drive from the beautiful Peak District, plays a vital role in helping us achieve our goals and support more pets in need. Our proactive team is dedicated to assisting the local community in various ways, from helping people and pets in need through our food bank to providing rehoming services for a wide range of pets. Without cattery or kennel facilities, we must be innovative as a team to ensure we can address the most urgent cases.
This is an exciting opportunity to join Blue Cross as the Assistant Manager – Client Services, where you'll lead a dynamic team committed to providing exceptional client care. You'll make informed decisions that prioritise pet welfare and deliver outstanding rehoming services.
In this role, you'll actively enhance our clients' experiences, ensuring every interaction is positive, efficient, and upholds our high standards. You’ll play a key part in helping the centre meet its targets for pet-related income, adopter and admitter satisfaction, and supporter engagement.
You’ll also take charge of client service reporting, collaborating closely with the centre’s senior leadership team to understand pet throughflow and client journey satisfaction. This insight will empower you to identify, create, and implement continuous improvements. Additionally, you’ll be involved in the admission and adoption processes, managing enquiries from the public wishing to relinquish pets, prioritising admissions, promoting pets in care, and facilitating successful adoptions.
As the Assistant Manager for Client Services, you’ll ensure that outstanding customer service is at the heart of every interaction. You’ll help create welcoming and engaging public areas, ensuring the administration of admission and adoption processes adheres to internal protocols and regulations, including GDPR.
This is a full-time position, working 37.5 hours per week on a rota that includes weekends and bank holidays.
About you
You have a deep understanding of the processes and stages involved in admitting and matching pets with their new owners. Your passion for exceptional client service, coupled with strong analytical skills, allows you to rigorously monitor, assess, and evaluate to drive meaningful improvements.
As a positive and innovative manager, you know how to inspire and motivate your team, fostering a culture of continuous improvement. You’ll lead a team of Pet Welfare Assistants, empowering them through effective management and coaching to reach their full potential.
With excellent communication skills, you adapt your approach to resonate with different audiences. You thrive in a fast-paced environment, staying calm and organised while juggling multiple tasks and making sound decisions under pressure.
Having worked in emotionally charged settings, you understand the importance of resilience and possess excellent “bounce-back ability.” Your emotional intelligence and empathy enable you to support both your team and members of the public, creating a compassionate and effective workplace.
Knowledge, skills, and experience
- Experience of working in a rescue welfare environment.
- Significant experience of managing a team.
- Experience in delivering high level client service.
- Experience of working in a fast-paced environment.
- High standard of verbal and written communication.
- Proven decision-making ability.
- Current full driving licence.
- The ability to demonstrate, understand and apply our Blue Cross Values
It would be great (but not essential) if you also had:
- Performance management and improvement experience.
- Understanding of safeguarding issues.
Want to know more detail? Great! We have attached the job description which hopefully gives you everything you need.
How to apply
Please visit our webiste, click the apply button and complete the online application process before the closing date Sunday 10 November 2024.
We reserve the right to close this vacancy early should we receive an overwhelming response.
Blue Cross benefits
Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.
In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.
Our generous benefits package includes:
- Enhanced annual leave entitlement: 30 days plus bank holidays
- Pension scheme with enhanced employer contribution
- Health cash plan
- Life assurance
- Unlimited access to an employee assistance programme
- Programmes for physical and mental wellbeing support
- Free access to GP via MetLife
- Recognition scheme Annual volunteer days
- Claim for professional fees
To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.
About Blue Cross
Blue Cross is a national charity that has been helping sick, injured and homeless pets since 1897.
Every month we help thousands of pets and their people by providing veterinary care, expert behaviour advice and find homeless pets loving families. We also offer education for future generations plus pet bereavement support for those who have lost their beloved pet companion.
We love the ways that pets can make such an amazing difference to the people they live with and we offer lifelong support and advice to help that unique relationship thrive. With your support we can give back to more pets and their families who need our help.
Pets change lives. We change theirs.
Our commitment to diversity and inclusion
We believe that every pet should enjoy a healthy life in a happy home, and we always seek to recruit the best people who share our values and commitment so we can continue to help and support pet owners across the UK to achieve this.
At Blue Cross, we want you to feel that you belong, without the need to hide any part of who you are.
Diversity and inclusion at Blue Cross means creating a workplace where all people, regardless of gender, race, sexual orientation, religion, nation or country of origin, disability, age, and socioeconomic backgrounds are welcome, respected, supported, and have access to equal opportunities.
We are working hard to reflect the world we live in and the communities we serve at every level of our organisation. As much as we have made positive advances, we consider diversity and inclusion to be a work in progress – a continual commitment that remains a priority for all of us.
If you would like to talk to us about any reasonable adjustments or changes to our recruitment process to support you to be your best, then please get in touch.
Our values
Our values define the way we do things. We use them every day to guide us, and to make sure we put people and pets at the heart of everything we do.
Compassionate: We listen, we are non-judgmental, we are kind and caring to the pets and people we encounter, and we offer support in difficult times
Courageous: We make brave decisions, embrace change, and encourage innovation, ensuring we always act with integrity – doing the right thing even when no one is looking
Inclusive: We value all our relationships and work in an open and positive culture where we celebrate our diverse talents and empower you to be you
The client requests no contact from agencies or media sales.
Thank you!
Our team of doctors, nurses and other professional staff provide expert care and support for local people with terminal or life-limiting illnesses and their families, in the hospice and at home. We not only take care of patients' physical needs, we consider their emotional, spiritual and social needs too; and we support families and close friends, both during illness and in bereavement.
We have an exciting opportunity for a passionate and people-focussed HR professional to lead our HR team, providing a highly effective HR service to our senior leadership and management teams.
Salary £36,626 - £39,503 per annum
(dependent upon experience, pro rata for part time)
Full or Part Time: 30 - 37.5 hours per week
(to be agreed with successful candidate)
This is generalist HR management role, so you’ll be responsible for ensuring effectiveness and driving improvement across all areas of the employment lifecycle, as well as providing expert HR knowledge and advice to our management and leadership teams.
The HR Manager will also lead the development and delivery of our workforce strategy and contribute to the strategic direction and day to day operational management of the hospice as a key member of the management team.
You will work collaboratively with others across our multidisciplinary workforce on a number of initiatives and projects, helping to ensure we achieve our aim of being a Great Place to Work.
What you need:
The successful candidate will be qualified to CIPD level 7 (or working towards this / have equivalent experience), along with substantial experience working in a HR generalist role. You will need to have a strong commitment to the vision and values of Bolton Hospice, and be able to demonstrate these values in the way that you work. You will have strong communication, relationship-building and organisational skills, coupled with an excellent knowledge of employment legislation, and experience in providing expert HR advice to senior teams.
Why Bolton Hospice?
You will be working in a skilled and dedicated team, with flexible working and some home working considered. We offer our employees generous annual leave (35 days a year including bank holidays, rising to 40 days with long service), a contributory stakeholder pension scheme, life assurance, membership of a healthcare cash plan and excellent training opportunities.
Closing Date for Applications: Sunday 10th November 2024
Interviews: Friday 22nd November 2024
Bolton Hospice welcomes applications from all sections of the community, regardless of age, disability, sex, race, religion or belief, marital status or sexual orientation. Any appointment will be made on merit alone. Any offer of employment will be subject to a satisfactory DBS check. Bolton Hospice has a No Smoking Policy.
The client requests no contact from agencies or media sales.