Benefit Advisor Jobs

Learning and Development Advisor

We have an exciting opportunity for a Learning and Development Advisor to join the Learning and Development team working from home.

Do you want to make a difference every day? Do you want to contribute to change and improvement for those who need it? If yes, then we’d love to hear from you…

Position: 5870 Learning & Development Advisor - Leadership Development

Location: Home based

Hours: Full-time, 37.5 hours Monday- Friday 

Contract: Permanent

Salary: £26,490.14 per annum

Closing Date: 10th December 2024. We reserve the right to close this vacancy early, if enough suitable applications are received. 

The Role

This is an exciting role that requires a mixture of skills in relation to learning and development.  You will be focusing on leadership and management development across the organisation.  This will include the design and delivery of innovative learning interventions that support the development of leaders and managers.

The L&D team want to step away from ‘traditional’ so you will need to be creative, motivated, and brave, generating and implementing new ways of enhancing the leader’s development.  You will have scope and space to try new interventions, evaluate impact and make a difference to the overall organisational strategy.

Key responsibilities include:

• Use your creativity and ability to experiment in introducing innovative and modern learning practices across the organisation

• Design and deliver innovative learning interventions that support leadership and management development across the organisation.

• Work with Subject Matter Experts and senior staff within the organisation to understand learning needs and develop the right interventions.

• Create evaluation methods to measure changes in behaviour and performance across leaders and managers

• Act as a valued advisor for leaders and managers across the organisation supporting their development

About You

Modern thinking and practice are essential for this role, as well as a good understanding of leadership and management development. 

You will need experience of:

• Delivering successful leadership and management development programmes using innovative approaches

• Planning courses and evaluating outcomes

• Delivering soft skills training and experiential learning activities

In Return…

Benefits include:

• Flexible working options including hybrid working

• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays

• An extra day off for your Birthday

• Pension with 5% employer contribution

• Enhanced sick pay allowances, maternity and paternity payments

• High Street, retail, holiday, entertainment and leisure discounts

• Access to our financial wellbeing hub and salary deducted finance

• Employee assistance programme and wellbeing support

• Ongoing training and support with opportunities for career development and progression

About the Organisation

This independent charity provides a range of specialist services to people who have been affected by crime across England and Wales. Working towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System, everyone at the charity is driven by the Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. 

As part of the commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. The charity is also a Disability Confident Employer and provides a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of the selection process, the team will be happy to make reasonable adjustments to enable you to perform at your best.

You may have experience in areas such as Learning & Development Advisor, Learning & Development Officer, Learning & Development Administrator, L&D Advisor, L&D, L&D Administrator, HR, Human Resources, Human Resources Officer, Learning & Development Lead. #INDNFP

Please note this role is being advertised by NFP People on behalf of our client.         

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

We’re striving to build an organization that is a supportive, kind and inspiring place to work. We encourage bold leadership, innovation, creative partnerships and accountability to those we serve.

Awards Management Unit (AMU)

The Pricing Advisor works within IRC’s Long Term Funding Team in the Business Development (BD) team of the Awards Management Unit. The BD Team leads IRC's public business development, working with country programs and technical units globally. The team raises funds to achieve IRC ambitious impact goals. Alongside a wide humanitarian funding portfolio, we prioritize growing ‘Long Term Funding’ through contracts and awards from priority donors, including USAID, FCDO, and other key multilateral and government donors. 

Purpose of the Role

The Pricing Advisor serves as a budgeting expert and will be the pricing lead for many of IRC’s most important and large scale public funding opportunities. 

The role provides essential guidance, technical assistance, quality assurance and hands-on support throughout the business development lifecycle, ensuring a delicate balance between cost recovery, risk mitigation, price competitiveness, and compliance with internal policies and donor regulations.

The Pricing Advisor specializes in working with IRC's ‘Long Term Funding Donors’ including USG, FCDO World Bank, GAVI and AFD. The Pricing Advisor may also be asked to work on opportunities for other donors in IRC’s portfolio, including European Union and other donors when required. 

As a key member of proposal teams, this position collaborates closely with IRC Country Offices, Finance Department, and Technical Units to facilitate the development of cost proposals. 

Responsibilities

Capture & Program Design

• Serve as the ‘Capture Pricing Lead’ to ensure IRC is well prepared to develop an effective budget proposal for important funding opportunities 

• Conduct research and evaluation of cost drivers specific to each country to understand cost proposal development challenges and opportunities to improve pricing strategies within the predefined clients’ needs and regulations.

• Aggregate all available budgetary details at the activity level, encompassing all anticipated interventions and necessary support provisions, into clear rough estimates. 

Pricing Strategy & Budget Development

• Lead Budget Development and/or provide quality assurance or backstopping for budgeting for major proposals.

• Review released solicitations to assess whether cost-related considerations might hinder the development of a competitive, compliant, and viable bid

• Provide pricing expertise to the donor budget proposal process to ensure proposals are of high quality; reflect the needs of the solicitation and include the necessary shared costs.

• Ensure the proposal team understands the financial requirements and donor regulations of the bid, by clearly communicating what is required and providing guidance and support as needed. Identify all key financial and commercial risks and proactively propose a tailored mitigation plan and adjustments as necessary.

• Drive and/or ensure that pricing inputs from IRC Country Offices, technical or other contributors are integrated effectively. Lead all aspects of detailed cost, and technical queries in anticipation of submission timelines.

• Maintain, expand and apply technical knowledge in USG, FCDO, World Bank and European Union by attending educational workshops and trainings, reviewing the latest donors’ regulations and policies and market trends

• Offer guidance and strategies for creating intricate budgets, presenting cost-related aspects efficiently and effectively, developing payment by results structures and fee payment schedules

• Develop comprehensive donor budgets in line with internal and external requirements, ensuring that all cost drivers are adequately considered, drawing input from different collaborators.

• Engage with and provide technical guidance to partners, and integrate all partner pricing inputs into the consolidated budget, budget narrative, and overall cost application

• When required, develop or adapt budget development tools, guidance and materials for existing and new donors and contractual mechanisms

• When required, conduct cost reviews of selected proposals

• Ensure adherence to IRC's standard processes and policies, as well as compliance with solicitation requirements and client policies across a variety of opportunities and donors. 

Strategic Pricing and Capacity Building

• As a donor budgeting expert, the Pricing Advisor will be invited to contribute to wider organizational initiatives to improve pricing approaches and capacity in the organIzation. This may include, the development or review of pricing tools, templates or strategies. 

• Support training and other capacity development initiatives to strengthen organizational donor pricing approaches

• Participate in learning initiatives, including After Action Reviews to ensure IRC continuously improves its pricing approaches.

PERSON SPECIFICATION

• Demonstrable experience developing cost proposals. Demonstrable experience developing cost proposals for grant and contract types including Payment by Results approaches and fee rate structures.

• Demonstrates in depth understanding of USG, FCDO or EU financial rules and regulations; is able to identify donor-specific risks and design cost proposals in a way that mitigates those risks.

• Flexible work attitude: the ability to work in an inclusive team environment, independently and ability to meet unexpected demands.

• Demonstrates ability to collaborate effectively with colleagues in ‘remote’ and complementary teams.

• Excellent inter-personal skills and able to communicate clearly and concisely complex financial information with diverse set of stakeholders.

• Strong organizational and work prioritization skills, and ability to focus and pay attention to details. 

• Able to plan ahead and manage a complex and diverse workload with tight deadlines

• Ability to travel internationally; (up to 20% of time).

• Ability to work autonomously and under remote management.

• Proficient in written and spoken English is required; French, Spanish or Arabic is highly desirable.

Compensation:

Posted pay ranges apply to US and UK-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

US Benefits: 

The IRC offers a comprehensive and highly competitive set of benefits. All US employees are eligible for sick time, a 403b retirement savings plans: up to 4.5% immediately vested matching contribution, plus an 3-7% additional IRC contribution, and an Employee Assistance Program which is available to our staff and their families to support in times of crisis and mental health struggles.

In addition, full-time employees are eligible for 10 US paid holidays, 20-25 paid time off days, disability & life insurance, medical, dental, and vision insurance (employee contribution starting at $135, $7, and $5 per month respectively) and FSA for healthcare, childcare, and commuter costs. Part-time employees are eligible for a proportionate amount of paid time off. These additional benefits apply to employees who work at least 6 months within a 12 month time period.

#LI-6

#LI-REMOTE

Standard of Professional Conduct:The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way – our Code of Conduct. These are Integrity, Service, Accountability, and Equality.

Commitment to Gender, Equality, Diversity, and Inclusion: The IRC is committed to creating a diverse, inclusive, respectful, and safe work environment where all persons are treated fairly, with dignity and respect. The IRC expressly prohibits and will not tolerate discrimination, harassment, retaliation, or bullying of the IRC persons in any work setting. We aim to increase the representation of women, people that are from country and communities we serve, and people who identify as races and ethnicities that are under-represented in global power structures.

Join us!

Contact is a national charity for families with disabled children. We provide information, advice and support, and bring families together so they can support each other. We campaign to improve their circumstances, and for their right to be included and equal in society.

Your role

You will provide an advice, information and support services to families using hospital services at the Great North Children’s Hospital.

What we're looking for

• Experience of working with and supporting families who have disabled children.
• Good organisational and administrative skills.
• Knowledge and experience of the issues and concerns that affect families who have disabled children e.g. benefits, social care, and education.
• Knowledge and experience of welfare benefits, especially DLA/PIP and other benefits targeted at families with disabled children.
• Good communication, listening skills, time management and networking skills.

How to apply

Please return a completed application form along with an equal opportunities monitoring form (downloadable as part of the job pack) by the date stated below.

Important dates:

Closing date: 23:59 o’clock on Sunday 8 December 2024 

Interview date: Friday 13 December 2024

We want a world where no one dies from hunger. Life-threatening hunger is predictable, preventable and treatable. Join Action Against Hunger and together we will stop it in its tracks.

Action Against Hunger is an optimistic, inspiring place to work. We want passionate and dedicated people to help build a better world. We’re a creative team made up of people with a wide range of talents, styles and expertise. But we are united in our relentless dedication to end world hunger.  No challenge is too big. With you we can do it.  Join us.

Action Against Hunger UK invested in and accelerated the roll-out of the best approaches to prevent and treat severe acute malnutrition. This includes ensuring that operational research is supported by robust costing and cost-effectiveness analysis. 

We are looking for a Senior Research Advisor to work within the Nutrition Unit of Action Against Hunger UK’s Operations Department. The Senior Research Advisor will be expected to

1. Lead the implementation of a wide range of research projects (including evidence synthesis, economic evaluation, programme evaluations, clinical trials, and community studies) 
2. Support the positioning of Action Against Hunger as a key reference on the build-up of evidence in prevention and treatment of malnutrition research Project
3. Lead on evidence dissemination, knowledge management, research uptake activities as well as the development of training materials linked to research and Cost Effectiveness analysis.

You will be leading internal projects and external consultancy projects. In addition to members of the nutrition team, you will work with external partners which might include other NGOs, academic partners, UN agencies and independent consultants. You will apply analytical skills, strong technical experience and enjoy a flexible and adaptive working environment, while supporting the positioning of Action Against Hunger as a key reference on nutrition assessments and research. Most importantly, you will work with a very caring team which holds kindness and professionalism at its core.  For more detailed information on the roles, please download the attached pdf Job descriptions.

Closing Date: 28-Nov-2024 23:30
Planned date to begin interviews: 20/11/2024 (on a rolling basis)

Please read the following carefully before making your application:

Then all you need to do is send your CV and write a covering letter explaining why you want the job and how your skills and experience make you the right person for the role. 

• For further information on pay and employee benefits please visit our careers page on our website
• As a UK based position, candidates must have the right to work in the UK
• We welcome applications from all sections of the community and we encourage as broad a range of candidates as possible. If you need any additional support to help you through this process, please let us know (contact details in the job pack)
• Due to the high volume of applications we receive, we will only contact shortlisted candidates, within two weeks of the closing date Unfortunately, we cannot provide individual feedback
• If you experience any technical difficulties in submitting your application, please contact the charityjob helpdesk

RECRUITING NOW FOR EMPLOYMENT ADVISOR (EA) IN TALKING THERAPIES 

Salary: £32,460 plus pension and benefits (rising to £34,385 after successful completion of probation)

Location:  Although employed by Hillside Clubhouse, EA in iCope staff will be co-located and embedded within the NHS Talking Therapies team.  This post will be mainly located at the North iCope Centre - 10 Manor Gardens London N7 6ER. You will also spend time working in community-based settings as required across Islington. 

Working format: Based onsite within the clinical teams as well as the option of some home working (a maximum of 2 days per week as agreed with your manager) 

Contract: Full-time and permanent

Job description

This is an exciting opportunity to join an established, dedicated and enthusiastic team supporting people with mental health conditions such as stress, anxiety and depression to gain and retain employment.  

Hillside Clubhouse is a leading mental health charity offering a friendly and supportive working environment, flexible working, career development opportunities, a comprehensive training and induction programme, a generous holiday entitlement and competitive financial rewards. We also provide a positive working environment to support our own employee’s wellbeing. 

Hillside Clubhouse operates an established Employment Advice (EA) service integrated into NHS Talking Therapies.  The programme aims to support Islington residents who are assessed within Talking Therapies and who require employment advice.

The EAs in Talking Therapies initiative was designed as an integrated employment and mental health service to improve both mental health and employment outcomes. EAs are part of the Talking Therapies team and work alongside therapists to provide employment support to assist clients remain in work, return to work, or find employment.  This takes the form of personalised support for the client backed up by an action plan detailing the client’s employment goals and the actions that the client, the therapist, and the EA agree to take to meet these goals.  

  

Overall aim 

Talking Therapies is an NHS Programme that provides evidence based psychological therapies to treat people with mild to moderate and moderate to severe depression and anxiety disorders.  

The new Employment Advisor (EA) will work within the Islington NHS Talking Therapies provision. They will work one-to-one with a caseload of between 25-35 clients referred by NHS Talking Therapies therapists to find employment, remain in existing work if they are struggling, improve their working environment, return to work following sickness or positively leave or retire from work. 

You will primarily fulfil these duties by providing information, advice and guidance to clients who choose to receive employment support. The support aims to empower clients to make better decisions about their working lives, as well as communicate better with colleagues and managers in existing roles. You will also signpost clients to other relevant support agencies, as appropriate. 

This role would suit someone with a background in employment support, psychology, counselling, human resources, recruitment, or a desire to transfer their skills into the mental health support sector.  

Method of working 

EMPLOYMENT ADVISOR RESPONSIBILITIES AND DUTIES 

1. Engage a mixed caseload of clients at any given time serving 100-125 per year, with common mental health problems, to establish trusting, collaborative relationships to support them to find new employment or support them in, or to leave, existing employment. Support will be provided face-to-face in Talking Therapies settings, via secure online meeting platforms or over the telephone. 

2. Along with their NHS clinician, assess clients’ support needs with a view to creating, implementing, and adjusting a personalised action plan to help improve clients’ mental health and achieve their stated employment goals.

3. Develop and deliver a range of practical services to support clients to find work, including career guidance, job searching skills, CV preparation, application form completion, interview skills, advice on local labour market opportunities and advice on education and training to further their career. 

4. Provide guidance to support clients to stay in existing work, including advice on mental health disclosure, negotiating reasonable adjustments to existing workplaces, creating wellness action plans, and improving productivity, support to return to work after sickness absence or to leave an existing role with dignity, and signpost clients to organisations that can represent them (EAs should only look to represent clients in exceptional circumstances). 

5. Facilitate access to other advice in areas such as financial benefits, debt management, food banks and community food outlets and social housing providers, as necessary. 

6. Work directly with partners like Jobcentre Plus, other employment providers, employers, trade unions and employment agencies to support clients to stay in employment and secure employment opportunities. 

7. Build a constant flow of referrals from the clinical team to ensure a dynamic and mixed caseload.

8. Meet referral and performance targets in line with the specific KPI / SLA requirements of the service. 

9. Regularly attend team and other meetings as reasonably expected. 

10. Maintain accurate and up to date records of activity and outcomes in line with service requirements, ensuring both the NHS and Hillside Clubhouse databases are kept up to date and paperwork compliant.

11. Receive regular supervision and training to meet individual, team and organisation’s needs. 

12. Contribute to the development of a service that is locally responsive and supports minority/disadvantaged communities.

13. Comply with and actively promote all Hillside policies and procedures including Equality and Diversity, safeguarding and data protection. 

14. Perform other tasks as required by your manager. 

The role holder must also: 

1. Pass a Disclosure and Barring Service (DBS) check at an Enhanced level. 

2. Possess excellent IT skills, including familiarity with Microsoft Office software, as well as experience updating and maintaining databases. 

3. Maintain accurate and up to date records of activity and outcomes in line with service performance requirements, ensuring the IT database is up to date and paperwork compliant.

4. Receive regular supervision and training to meet individual, team and organisation’s needs. 

5. Comply with and actively promote all Hillside Clubhouse policies and procedures including Equality and Diversity, Safeguarding, Data Protection and the Health and Safety at Work Act 1974. 

This job description is intended to provide a broad outline of the main duties and responsibilities only. The post holder will need to be flexible in developing the role in conjunction with their line manager. 

The role will receive comprehensive training at induction, and ongoing career development and support as part of a structured performance programme thereafter. 

Application Instructions 

Please submit your CV and a covering letter detailing how you meet the responsibilities and duties of the role. 

We are a disability aware employer and actively encourage applications from people with lived experience of mental health conditions. 
 
Hillside Clubhouse is committed to building a diverse and inclusive team and strongly encourage applications from those who experience discrimination and / or prejudice based on their race, ethnicity or immigration status, women, new parents, people with disabilities and LGBTQI+ people. 

Job title: Employment and Engagement Adviser

Location: Hybrid, contracted to work at our Birmingham office at least 2 days a week.

Salary: £26,000 - £29,000

Hours: 37.5 hours per week, with occasional evening/weekend work (TOIL provided)

Contract: 12 months FTC, with intention to make permanent if pilot is successful/subject to funding

Language requirements: Fluency in English and at least one target language is desirable e.g., Arabic, Tigrinya, Ukrainian, Pashto, Farsi, Dari or Cantonese.

Overall purpose

We are excited to pilot a new type of Employment Adviser role in our Services team, focusing on building relationships with local employers to support our job-ready clients in securing employment.

You will build networks of local employers and collaborate with our Employment Advisers to help clients with intensive job searches and applications, while managing your own caseload of work-ready clients.

We are seeking candidates with experience in engaging employers and knowledge of the local job market, including finding hidden opportunities.

The primary focus of your role will be helping individuals facing employment barriers, especially those who have experienced forced migration, find paid work. You will manage a fast-paced caseload, providing one-on-one support to clients online, by phone and in person to help them reach their employment goals.

In addition to direct client work, you will assist the team in identifying job opportunities and work with the Senior Services Manager to develop key employer relationships. You will also coordinate your clients access to volunteer-led support, scheduling mock interviews and practice sessions.

We offer a collaborative team environment where your contributions are valued, and you can make a meaningful impact on people’s lives.

To view the full job description and person specification, as well as details on our accessible recruitment process, please view the attached recruitment pack.

Other considerations

• As part of our safeguarding commitment to our clients, we carry out preemployment checks to ensure that successful applicants are suitable to work with adults at risk. These include basic DBS checks, obtaining references and verifying a candidate’s identity and right to work in the UK.
• Some travel between our different areas of operation (including London, Birmingham and Manchester) will be required. Occasional evening or weekend work may be required. Time off in lieu would be provided in this case.
• We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of age, disability, gender reassignment, sex, sexual orientation, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.

How to apply

If you are looking for a role where you can make a real difference, we want to hear from you. To apply, please submit a CV and statement (up to approximately 500 words/1 A4 page) outlining:

• Why you are interested in the role
• What skills you would bring to be successful in this role
• Any experience you would like to highlight
• Any reasonable adjustments you require for the interview process
• Disclosure of disabilities if you wish to do so (as a member of the Disability Confident Scheme, we guarantee an interview to all disabled applicants who meet the minimum criteria for the role)

Please note that applications without a covering letter will not be considered. Previous applicants need not apply.

Closing date for applications is 11:30pm on Thursday 26th December. Interviews will be held on a rolling basis so please apply as soon as possible to avoid disappointment.

We belong to the Experts by Experience Employment Initiative, which advocates and supports organisations to employ more people from a refugee background. With this in mind, we particularly welcome applicants with experience of seeking asylum and/or a refugee background. 

If you are an expert by experience (a refugee or a migrant with direct, first-hand experience of issues and challenges of the UK asylum or immigration system), you can ask for an independent and confidential support for your job application from the Experts by Experience Employment Network. Please reach out to HR Manager Dani Meier for further details (we are unable to include email addresses in this advert, but you can find contact details on the final page of the attached recruitment pack).

At Ambitious about Autism, we're currently looking for an Employment Coach to join our team on a 12 month FTC.

You'll support the digital transformation of the employability service by developing new and innovative ways to share information, advice and guidance with candidates. Initially this will take the format of webinars, workshops, web pages and short-form video content and has the capacity to grow and change as the digital strategy progresses.

You'll work closely with colleagues to deliver on the wider aims of the employability service by supporting the delivery of information, advice and guidance to autistic young people aged 18-25. You'll support autistic candidates to secure paid internships, apprenticeships and employment, supporting an online community of candidates to ensure that Employ Autism activities are guided by candidates' needs and wants.

We are looking for someone who has:

• Specialist knowledge of delivering employment information, advice and guidance on a one-to-one and group basis.
• Experience of working with autistic young people to provide information, advice and guidance.
• Knowledge of recruitment and employability barriers for autistic young people.
• Experience of delivering individual and group activities such as one-to-one meetings, webinars and workshops through online/remote delivery.

In return, we offer great benefits including a generous holiday allowance and commitment to continued professional development (CPD), flexible, hybrid working and more!

This is a fantastic opportunity for an ambitious individual who would like to work for a forward-thinking, open and honest organisation and make a real impact to the young people we work with. Please find our full recruitment pack on the link below.

If you have any questions about the role or would like to have a confidential chat, please contact James Axford, Recruitment Officer.

Ambitious about Autism is fully committed to equality of opportunity and diversity and we warmly welcome applications from all suitably-qualified candidates. We welcome applications regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, disability, or age. All applications will be considered solely on merit.

Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. As part of our Safer Recruitment checks, an online search maybe carried out in line with Keeping Children Safe in Education.

The Safeguarding responsibilities of the post as per the job description and personal specification.
Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.

Do you want to support individuals and families in our local community to improve their home’s energy performance with the overall goal of reducing the number of Merton and Lambeth residents who live in fuel poverty?

Are you looking for a role with a professional, supportive and expanding advice charity with over 80 years of experience working in South West London?

If so please read on:

Citizens Advice Merton and Lambeth (CAML) is the leading advice charity supporting individuals and families across the London boroughs of Lambeth, Merton but also wider London. We provide a range of information, support and advice services. We also work to raise awareness and understanding of the challenging issues affecting our clients and communities.

Owing to charity expansion, we are looking for advisers with experience in providing energy advice. If you have at least one year’s experience of working in an advice support organisation, are passionate about supporting individuals and families in need and interested in joining a dedicated, professional team we would love to hear from you.

The successful candidates will have excellent interpersonal skills and be able to work flexibly with clients and for the charity skills and experience to provide high quality energy information and advice. You will be meticulous in your work, especially when supporting clients and maintaining case records for continuity of follow up advice and casework. You will also be very well informed with regard to legislation, case law and policy changes relating to advice and benefits.

You will help clients to maximise their income, provide education around energy-saving techniques and support with energy debt issues including billing, applying for grants and setting up payment plans.

Main duties and responsibilities

• Deliver comprehensive energy advice directly to clients via face to face and telephone appointments
• Ensure income maximisation for clients through the take up of appropriate welfare benefits.
• Commit to ongoing training/development as requested by the charity
• Use your interpersonal skills to explore, listen and understand complex problems as they affect each individual and tailor your approach to advice accordingly
• Provide a clear plan of action and follow-up on actions relating to cases as appropriate
• Identify and escalate serious problems, including safeguarding, appropriately
• Ability to work to own initiative within a team environment. Work closely with service colleagues and wider CAML team
• Support clients in CAML offices and outreach venues
• Promote the Energy Advice Service within the local community

Monitoring Quality and Case Recording

• Ensure all client engagement and support is comprehensively and accurately recorded
• Review your work, and monitor quality standards, as per the Citizens Advice quality framework
• Ensure data protection regulations are adhered to and office procedures followed
• Work with your line manager and senior managers to develop and improve services, and your own standards

Other Duties and Responsibilities

With the wider charity team and other organisations, ensure clients are supported with related advice issues

Ensure all work is fully compliant with our policies and procedures and Citizens Advice Quality Standard

• Assist and contribute to the charity’s communications, research and campaigns work

• Maintain positive working relations with our stakeholders

• Professionally represent Citizens Advice Merton and Lambeth

• Other duties as requested by your line manager, senior manager and Chief Executive

Research and campaigns

Support the R&C team on any campaigns the team is working on.

Professional Development

All of our team receive comprehensive induction to the charity and our work. We support Advisers in their professional development to ensure we’re up to date with recent legislation, case law, policies and procedures relating to benefits and debt and undertake appropriate training as agreed with your line manager.

Person Specification

•  Generalist Adviser certificate (Citizens Advice or equivalent)

• Complete NEA Energy Awareness (Level 3) or relevant energy training or willing to complete it together with relevant energy/advice trainings

• An understanding of the energy sector and providing advice to Clients, including those in financial difficulty

• Experience of using client management databases (we use Casebook)

• Fantastic communication skills

• Ability to prioritise work, meet deadlines and manage caseload

• IT competency and experience

• Ability and willingness to work as a team

• Understanding of and commitment to the aims, principles and values of Citizens Advice service

This job description and personal specification does not form part of any contract.

If you’re interested in the role and joining us, we would be delighted to hear from you. Please follow the link to our website to read the full job description and find out how to apply.

The deadline for applications is 6pm, Sunday 17th November 2024. 

If you do not hear from us, we are afraid your application was unsuccessful.

We reserve the right to close applications early if we receive sufficient applications for the role.

We are registered with the Information Commissioner's Office and will process your personal data in accordance with the General Data Protection Regulation and Data Protection Act 2018. Please refer to our online Privacy Policy for more information on how your personal data will be processed and store.

Sightsavers is looking for an Institutional Funding Senior Advisor

Salary:        £53,000 - £55,000 per annum

Location:UK remote - with occasional travel to Haywards Heath, when required

Contract: Permanent

Hours:        This is a full-time role with some flexibility around hours worked and lots of home working

About the role

We are looking for an individual with substantial experience of working in government or statutory funding to be responsible for developing institutional donor relationships, both directly and in support of other members of the Institutional Funding team. Working with the Director and Heads of Institutional Funding, the Senior Advisor will lead on contract management and maintain key institutional donor relationships for some of our largest funding agreements. The post holder will engage with senior internal stakeholders at head office, consortium working groups and country offices to support project implementation.

You will join at an exciting time for Sightsavers and the Institutional Funding team as we engage in new partnerships, supporting new contracts and bids.  Key accountabilities will include:

• building strategic relationships
• contract management
• bid development
• learning and continuous improvement

This is an ideal opportunity to build on your existing experience gained within an international development organisation. To succeed in this role, you will need:

• Substantial experience of working in government or statutory funding for an international development organisation
• Research experience (preferably including development of engagement plans or donor strategies)
• Strong written and verbal communication skills
• French language skills an advantage
• Experience and knowledge of the general international development environment
• Strong interpersonal and relationship building skills with exceptional networking skills
• Exceptional internal and external stakeholder management skills
• Exceptional reporting writing and proposal development skills
• Strong research skills with the ability to translate concepts into effective action plans
• Numerate with the ability to analyse complex financial and programme data
• Line management experience (preferable)
• Computer literacy using the Microsoft Office suite
• Ability to travel for up to four weeks per year travel to meet donors, accompany donors and support programme staff in the development of relationships at a country office / regional level
• An understanding of and commitment to equality of opportunity for disabled people

This is a involved role, please read the full job description for further details. 

 

Benefits

Sightsavers offers some fantastic benefits. Our comprehensive benefits package includes generous annual leave allowance, pension, season ticket loan, cycle to work scheme, discounted gym memberships and wellness discounts. If you choose to work in or are visiting our collaborative, modern office space, you will find it an easy 20-minute train journey from Brighton or 45 minutes from London.

To apply for this exciting new opportunity, please complete an application via our recruitment portal. We are particularly interested in learning of your motivations for applying. Please note that there will be an expectation that you can occasionally visit our modern and collaborative offices in Haywards Heath, West Sussex (RH16 3BW).

We anticipate that remote interviews will take place on Monday 16 and Tuesday 17 December 2024. The evaluation process will include a role-typical written task to be completed by shortlisted candidates in advance of this. We are looking for an individual able to start as soon as possible and ideally January/ February 2025.

Are you passionate about helping others?
Do you want to be part of a team that have a real impact on people’s lives?

We are looking for a War Pension & Compensation Advisor to join our War Pension & Armed Forces Compensation Service providing tribunal representation, advice, guidance and case management to beneficiaries, ensuring Royal British Legion’s commitment to support the Armed Forces Community and the needs of beneficiary are at the centre of all that we do. 

As a War Pension & Compensation Adviser, you will provide crucial support to beneficiaries by guiding them through their appeal process and representing them before the War Pensions and Armed Forces Compensation First Tier Tribunal. Your responsibilities include:

- Preparing Cases for Tribunal: Thoroughly reviewing case files to ensure all necessary information is included, understanding beneficiaries' reasons for appeal, and advocating for the importance of RBL's support in their cases.
- Advising Beneficiaries: Conducting advice sessions prior to hearings to summarise findings, outline what to expect at the tribunal, and explain the next steps in the appeal process.
- Presenting Cases: Drafting clear, persuasive arguments on behalf of beneficiaries and presenting a cohesive case before the Tribunal.
- Managing Caseloads: Overseeing a portfolio of beneficiaries, progressing cases to listing status, and identifying any additional needs, with referrals to other RBL teams as needed.

The role is primarily homebased with will have regular travel around the North UK for internal meetings and visiting beneficiaries, therefore you will need to live in a location that allows reasonable travel around this area. (Travel expenses covered)

There will also be occasional travel nationally to attend training / meetings.

Driving licence is essential requirement for this role.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics and aim to operate an inclusive recruitment process.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

We are recruiting a Data and IT Assistant apprentice to capture and measure the impact of PAPYRUS’ services and provide IT support to our team. 

What you will do: 
• Support the Data Manager to capture, cleanse and present data on PAPYRUS’ activities. 
• Provide first line IT support to colleagues and liaise with our third party IT provider where necessary. 
• Assist with the setup of equipment for new starters and keeping a log of PAPYRUS issued equipment. 
• Manage PAPYRUS CRM systems to maintain data accuracy and ensure good data capture and management practices are followed. 
• Prepare and share impact reports with the team. 
• Support the wider team with any GDPR or Data Protection queries. 

To be successful in this role you will have: 
• English and Maths GCSE or equivalent grade C or above
• Previous experience providing dedicated administration support. 
• Ability to deal with sensitive information with discretion and to maintain confidentiality
• Experience of working effectively within a team environment and assisting colleagues 
• Excellent verbal and written communication skills including the ability to write reports. 
• Competent user of Microsoft 365 systems. 

Please visit the careers site for the full job description and person specification for the 
role. 

The apprenticeship programme is due to start in February 2025, provided by Apprentify - an industry-led apprenticeship provider. The successful candidate will learn and work on the job at PAPYRUS whilst receiving 20% off the job training from industry experts, which will be led through virtual classrooms. This course currently has a 100% pass rate.

The qualification will include:• Data Technician Level 3 

Salary: £24,404 per annum (SCP 4) progressing by increments to £25,183 per annum (SCP 6) 

Hours: 36 hours per week 

Location: Warrington 

Contract: 13-month fixed term contract with a view to be permanent after completion of apprenticeship

Benefits: You will receive 28 days annual leave plus Bank Holidays (pro rata for part time workers), hybrid and flexible working arrangements, an attractive pension scheme, Simply Health membership and enhanced sick pay. Please visit our website for more details. 

Closing date: 8th December 2024

We reserve the right to close the vacancy earlier if we receive sufficient applications so, please submit your application as soon as possible. 

PAPYRUS is committed to the principle of equal opportunity in employment and its recruitment policies are designed to ensure that no job applicant or employee receives less favourable treatment on the grounds of age, disability, gender re-assignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. 

PAPYRUS is committed to safeguarding all children, young people and adults at risk that interact with the organisation. The organisation recognises its responsibility to safeguard the welfare of these vulnerable groups by a commitment to procedures to protect them. The charity expects all staff and volunteers to fully support and promote these commitments.

At Ambitious about Autism, we're currently looking for an Employment Coach to join our team.

You'll support the digital transformation of the employability service by developing new and innovative ways to share information, advice and guidance with candidates. Initially this will take the format of webinars, workshops, web pages and short-form video content and has the capacity to grow and change as the digital strategy progresses.

You'll work closely with colleagues to deliver on the wider aims of the employability service by supporting the delivery of information, advice and guidance to autistic young people aged 18-25. You'll support autistic candidates to secure paid internships, apprenticeships and employment, supporting an online community of candidates to ensure that Employ Autism activities are guided by candidates' needs and wants.

We are looking for someone who has:

• Specialist knowledge of delivering employment information, advice and guidance on a one-to-one and group basis.
• Experience of working with autistic young people to provide information, advice and guidance.
• Knowledge of recruitment and employability barriers for autistic young people.
• Experience of delivering individual and group activities such as one-to-one meetings, webinars and workshops through online/remote delivery.

In return, we offer great benefits including a generous holiday allowance and commitment to continued professional development (CPD), flexible, hybrid working and more!

This is a fantastic opportunity for an ambitious individual who would like to work for a forward-thinking, open and honest organisation and make a real impact to the young people we work with. Please find our full recruitment pack on the link below.

If you have any questions about the role or would like to have a confidential chat, please contact James Axford, Recruitment Officer.

Ambitious about Autism is fully committed to equality of opportunity and diversity and we warmly welcome applications from all suitably-qualified candidates. We welcome applications regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, disability, or age. All applications will be considered solely on merit.

Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. As part of our Safer Recruitment checks, an online search maybe carried out in line with Keeping Children Safe in Education.

The Safeguarding responsibilities of the post as per the job description and personal specification.
Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.

We are looking for an experienced and passionate Mental Health & Money Advisor to work as part of our Advice, Information & Training Team.

Imagine being part of an organisation whose common purpose is to help those who are severely impacted by mental illness. We believe that everyone should be treated with respect and dignity – and that’s why equity is one of our core values. We draw on the expertise, unique perspectives and lived experience of our people – regardless of who they are or their background – to help us become inclusive and anti-racist employer, campaigning organisation and service provider that reflect the diverse communities we support as a mental health charity.

The Mental Health and Money Advice Service is the first UK-wide service to address mental and financial health together. We aim to stop the spiral of debt and mental health issues by providing online information and advice and casework provided by telephone. The service launched in November 2017, commissioned by Mental Health UK and delivered by Rethink Mental Illness in England, Hafal in Wales, Support in Mind in Scotland and Mindwise in Northern Ireland. 

How you will make a difference

I use my existing knowledge and expertise to identify and address a range of issues and provide debt and financial capability advice to people with mental health issues. I take on case work within our remit on debt (including enhanced income maximisation), welfare benefits, mental health and financial capability issues. I develop my knowledge and experience of mental health and social care to set my advice in a meaningful context. I help clients identify the barriers that are hindering progress in dealing with their money worries and I provide help, support and advice to overcome these barriers.

Diversity, Equity, Inclusion

Diversity is important to us and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer.  We recognise and support staff networks for our Black, Asian and minority ethnic and our LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter.

Becoming a truly anti-racist organisation

We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in our anti-racist statement . We have designed a multi-year anti-racist programme of work contained in our Race Equality Action Plan which demonstrate our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation.

We therefore actively encourage and welcome applications from everyone, including applicants with lived experience, those who are Lesbian, Gay, Bisexual, Transgender, Queer (or questioning), Intersex and (asexual) (LGBTQIA+), people with a disability, and people from Black, Asian and Minority Ethnic (BAME) backgrounds.

Closing date for applications: 9th December 2024

Interviews: ongoing interviews until appointing   

Citizens Advice Hounslow is a well-established charity operating in the London Borough of Hounslow, supporting over 15,000 clients a year. Working in partnership with Macmillan Cancer Support, we have a new exciting opportunity for an experienced welfare benefits adviser to support to people affected by cancer and those who care for them. 

Role purpose:

• The Lead Welfare Benefits Adviser will lead and work with a team of advisers to provide welfare benefits advice, advocacy and casework for people living with cancer, their families and carers.
• The post holder will undertake casework to challenge benefit decisions including appeals, acting on behalf of clients where appropriate.
• The post holder will supervise and support the team of advisers to ensure their advice and information is effective and that clients’ incomes are maximised through benefits, grants, etc.

Training

Successful post holders who are new to cancer, will be provided with Macmillan specific welfare benefits community of practice and learning opportunities once in post.

Delivery locations

A key aspect of the project is to deliver an outreach service at the West Middlesex Hospital, our offices in Hounslow and the Chelsea and Westminster Hospital, with regular sessions to be covered by the team of advisers. Clients will also be seen in person at appointments at our offices, while telephone advice and video appointments can be done working remotely.

Main Responsibilities

• To provide welfare benefits advice and casework to people living with cancer, their families, and carers.
• Assist clients to challenge benefits decisions, including appeals.
• Liaise and negotiate with other statutory and voluntary organisations to progress the client’s case and ensure they receive all assistance available.
• Achieve good outcomes for clients through advocacy and negotiation.
• Lead and support a small team of advisers to ensure they work effectively
• Maintain detailed electronic case records and other data for the purpose of continuity of casework, information retrieval and statistical monitoring and report preparation.
• Make internal referrals or signpost clients as appropriate for specialist help with issues that fall outside the remit of the Macmillan service, including housing, debt, and employment.
• Interview clients using sensitive listening and questioning skills so that clients feel able to explain their problem(s) and empower them to set their own priorities.

For more information about the role and the criteria to apply for the post, please download the Job Description and Person Specification from our website via the apply button

Please note:  we are unable to respond to applicants who have not been shortlisted. We reserve the right to close this vacancy as soon it has been filled, therefore if you are interested please submit your application as early as possible.

We offer a range of employee benefits, including generous annual leave, pension contribution, and training and opportunities to continue your professional development