Asylum Support Coordinator Jobs in St Katharines Amp Wapping, Greater London
Union Chapel has been running an important project to assist asylum seekers resident in Islington contingency hotels.
With funding made available by Islington Council, we provide wraparound support in the form of orientation workshops; health and wellbeing; information relating to the asylum process; ESOL classes; social activities and befriending.
Union Chapel is a church with a strong commitment to social, economic, racial and climate justice. Alongside Margins our charity for people living precarious lives, we aim to ensure dignity and self-determination for all who are seeking safety within the UK. Union Chapel is also well known as a venue for music.
Union Chapel is located in Compton Terrace, N1 but the bulk of the work will take place either in the hotels or in premises close to them in Kings Cross.
The post holder will work closely within the Church team and alongside the Margins staff, especially with our Social Justice Worker.
This post is part time – 3 and ½ days per week. Some early evening work may be required.
Responsibilities and Duties
Run regular ESOL classes and organise new groups according to students’ needs
Recruit volunteers who will provide regular learning opportunities and befriending for hotel residents, including recruitment from within the resident group
Arrange Safeguarding courses and DBS checks for volunteers
Provide information to potential and newly recruited volunteers on the values, activities and scope of the programme
Maintain regular contact and support for volunteers
Manage a timetable for ESOL groups
Liaise with hotel staff and external partners to maximise learning opportunities for students
Plan English classes and provide appropriate learning materials and resources
Provide volunteers and participants with information on other opportunities within our programme such as workshops on the asylum process and health and wellbeing and other free opportunities
Report any safeguarding issues in a timely manner
Work closely with our Social Justice Worker and attend weekly drop-ins
Carry out follow-up referral work
Person Specification
Essential
Experience of providing ESOL
Understanding of approaches to language learning
Understanding of the situation of asylum seekers in the UK and empathise with them
Experience of volunteering, recruiting and supporting volunteers
Good organisational and administrative skills
Experience of group work in a community setting
Knowledge and understanding of safeguarding concerns for vulnerable adults
Desirable
Ability to speak one or more of the languages spoken by hostel residents, currently Farsi, Arabic, Tigrayan, Kurdish Sorani, and French
Qualification in adult education
Closing date for applications: 4 October, 2024
Interviews: week of 14 November, 2024
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Praxis is a dynamic, award-winning human rights charity. We have 40 years of experience working with migrant communities in London. Our immigration advice service offers support to more than 2,000 people each year. Praxis provides a safe space and support through immigration advice and support to access services such as housing and health. We run peer support groups that build social networks and confidence. Together with people with lived experience, Praxis campaigns for a compassionate and humane immigration system where no one is discriminated against based on their immigration status, race, or class.
Praxis has recently significantly scaled up its campaigns and communications work. We are looking for a new Stories and Media Coordinator to join our Fundraising and Communications team, to help ensure that people with lived experience of the immigration system are the driving force of our dynamic communications work, whilst also building the organisation’s profile and amplifying our systems-change work.
You will play an integral role in the Fundraising and Communications team in an ambitious organisation.
We are looking for the below skills and experience:
· Strong experience and understanding of working with experts by experience in communications, media and storytelling work, including excellent understanding of safeguarding and risk management;
· Significant experience of developing and maintaining good relationships with a range of journalists;
· A sharp understanding of what makes a strong story;
· Strong communication skills, both written and verbal;
· Ability to build relationships and rapport with a wide range of people.
See the Person Specification and Job Description for more detail.
Our Attractive Benefits Package Includes
· A 35-hour working week including flexible working hours (pro rata for part time posts)
· A hybrid work model
· 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays)
· Option to buy up to 3 days annual leave each year.
· 1-day additional birthday leave
· A defined contribution pension scheme
· Our employee assistance programme offers counselling and support for you 24/7.
· A season ticket loan to help you spread the cost of your commute.
We are an equal opportunity employer and strongly encourage applications from those with lived experience of migration, and from diverse applicants regardless of age, disability, gender reassignment, marital/civil partnership status, race, religion or belief, sex, sexual orientation, or pregnancy/maternity leave status.
Please see our website to find out more about our work.
For further details, please contact Josephine Whitaker-Yilmaz, our Policy and Public Affairs Manager.
To apply, send us your CV and cover letter demonstrating your capabilities in relation to each of the points of the person specification. Where relevant use your answers to illustrate how your competencies have helped you to achieve positive results. This will give you the best possible chance to be shortlisted.
If you would like to speak to someone about any adjustments or have any questions you can email and we will be in touch with you to make the necessary arrangements.
Application deadline: Monday 30th September 2024 at midnight.
Interviews will be held on Tuesday 15th October 2024.
To apply, send us your CV and cover letter demonstrating your capabilities in relation to each of the points of the person specification. Where relevant use your answers to illustrate how your competencies have helped you to achieve positive results. This will give you the best possible chance to be shortlisted.
If you would like to speak to someone about any adjustments or have any questions you can email and we will be in touch with you to make the necessary arrangements.
Application deadline: Monday 30th September 2024 at midnight.
Interviews will be held on Tuesday 15th October 2024.
When politicians treat migrants with cruelty, we refuse to accept it. We give legal support, demand change, and never give in. Join us.
The client requests no contact from agencies or media sales.
Personal Independence Coordinator
Salary £29,278.41 / Full Time / 35 Hours per week
Do you want a job that makes a positive difference in people’s lives?
Age UK Croydon’s very successful PIC service for older people in Croydon is recruiting for a new Personal Independence Coordinator.
If you are an enthusiastic, compassionate and person-centred individual, this could be the role for you.
PICs work alongside health and care professionals, adopting a multidisciplinary approach to working with people who have long term health and social care needs. The PICs provide critical links between formal health and social care services and the wider community support networks. We have adapted our way of working in response to COVID, helping older people to access technology and connect in new and exciting ways.
If you are passionate about making a difference to the lives of people in the community, and those who care for them and want to contribute to an organisation which is continuously striving to improve, then we would love to hear from you.
We are committed to providing a flexible and productive working environment for all employees. Evolving technology and communication platforms enable employees to work in new and different ways, where we can meet our stakeholder needs and continue to deliver against our charitable objectives. We recognise the importance of supporting employees to have greater personal choice and maintain a healthier work/life balance.
Full training will be provided; the important qualities we are looking for are:
· Excellent communication and listening skills
· A positive cheerful attitude, and the ability to problem solve
· A cheerful, friendly and outgoing personality
· The ability to work flexibly, alone and as part of a team
*Due to the high volume of applications received, we regret we shall not be able to contact applicants who are not shortlisted for interview.
CVs will not be accepted
This post is subject to a Disclosure and Barring Service check.
Closing Date: for applications: 9am, 21st October 2024
Interview Dates: Week commencing 28th October 2024
Our mission is to reach, involve, support and connect people so they can age well in Croydon.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you calm, non-judgemental and able to work effectively with people experiencing distress?
Can you demonstrate our values of Hope, Courage, Together and Responsive and want to be part of our mission to create opportunities for individuals to make choices, find their own solutions, build resilience and manage their whole life and wellbeing?
If the answer to all of these is yes, we want to hear from you.
Job title: Flourish Outreach Worker (Refugee & Asylum Seeker Mental Health Outreach)
Reference: 236
Hours: 30 hours per week
Salary: £25,000 - £26,000 per annum, pro rata
Based: Flexible across our 7 Hertfordshire wellbeing centres
We have a vacancy for a Flourish (Refugee and Asylum Seekers) Community Outreach Worker to join our team, supporting refugees and asylum seekers in the community with multiple needs who have mental health as a primary need, through providing advice, information and holistic support.
About the Service
‘Flourish’ is a highly flexible and responsive outreach service developed to meet the needs of refugees and asylum seekers in Hertfordshire. The aim of the service will be to support refugees and asylum seekers in the community with multiple needs who have mental health support as a primary need.
Purpose of Post
- To provide advice, information, onward referral and holistic support to clients with mental ill health.
- Support to build social networks and reduce isolation whilst settling into the Hertfordshire community this includes building a sustainable and empowering peer support network and building confidence and self-esteem.
- To ensure that the safety and wellbeing of the client is monitored and reviewed regularly.
- To remain a source of independent support for all clients.
- Embed a person centred and solution focused approach in all aspects of the role.
- To work in a trauma informed way including awareness of the 6 principles of trauma informed practice, putting the clients emotional and practical needs at the forefront of this work.
Key Responsibilities:
- Working closely with all key delivery partners across the system to ensure the service is responsive, inclusive and easy to access.
- To take allocated referrals from any agencies including the Community Navigators, Borough and District Councils, Herts Help, Housing Providers, Herts Welcomes Refugees, the Refugee Council and self-referrals including walk in contacts at any of the Mind wellbeing centres across the county.
- Hold a caseload of clients, supporting for approx. 10 weeks
- To create a safe space for the individual to be able to explore their feelings and improve their understanding around their mental health.
- To complete a holistic needs assessment.
- Ensure all person centred risk assessments and support plans are completed.
- Proactively recognise the indicators of deteriorating mental health and facilitate appropriate action, whilst liaising with relevant agencies.
- Support clients to build their emotional resilience, promoting self-management through building an understanding of their own triggers/coping strategies.
- To provide safeguarding intervention support. This will include responding to problems, which pose an immediate risk.
- To work alongside translators when required to provide a robust package of support for clients.
- To accompany clients to initial visits and appointments as necessary in order to ensure the sustained use of existing support services in the Borough.
- To provide advocacy services to clients experiencing mental ill health.
- To assist clients to access appropriate mental health services, housing/tenancy services and other services according to assessed needs.
- To establish effective pathways across a variety of agencies to maximise and provide effective partnership working, working with other third sector and VCSE organisations to provide signposting and continuity of care.
We offer:
- Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
- An additional day of leave each year for your birthday following completion of probation period.
- Ongoing training relevant to your role.
- An Employee Assistance Programme.
- Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.
Being able to drive and having access to your own vehicle is essential for this role.
Closing date for receipt of applications is Friday 11th October 2024.
Applications are being reviewed on a rolling basis and we reserve the right to close the post once we have reached maximum applications or filled the role.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Equal Opportunities
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.
Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the ‘them’ and ‘us’ culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive.
We are delighted to have been accredited as a Living Wage Employer.
No agencies please.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Purpose of the role
Tech Angels (previously Tech to Community Connect) is a service which aims to reduce digital exclusion across Surrey. In recent years, and particularly now in a post-pandemic society, so much connection happens digitally; those without the knowledge or equipment to connect to the internet are at a very high risk of loneliness and isolation, which have a significant negative impact on physical and mental health.
To combat this, we provide devices on long term loan to people who are disabled or living with a health condition, family carers, of older age, or to those with another vulnerability. We also offer a ‘match’ with one of our team of volunteer Tech Angels, to help with digital literacy and confidence. We also supply sim cards with data to those, who don’t have wi-fi, so that they can be connected.
The purpose of the role will be to drive and coordinate referrals into and through the service, making sure that people facing digital exclusion get the support they need to get (and stay) connected. Ultimately the outcomes we are focused on achieving are a reduction in health inequality and an increase in wellbeing.
Main responsibilities
1. Coordination of Tech to Community Connect activity in a defined part of Surrey
2. Communication with people using the service, carers, volunteers, organisations that may have referred to the service and other stakeholders
3. Database management, record keeping and impact measurement following all data security policies
4. On-going support for people using the service who are in a ‘match’ with a volunteer Tech Angel, those waiting for a ‘match’ or those who are accessing another part of the service
5. Writing case studies and sharing the stories of people the service is helping
6. Promoting the service by pro-actively building relationships across organisations and groups in Surrey
7. Working as a team to ensure we are delivering the highest quality of services
Person specification
It is essential that you have:
· Excellent communication skills with the ability to communicate effectively in a range of formats and with a variety of audiences
· Advanced organisation and coordination skills
· Good level of computer literacy including all Microsoft packages with experience of using a range of databases
· A high degree of self-motivation and able to work on own initiative
· Live within Surrey and be prepared to travel across the county when required
· The ability to either work from home (with regular work in the community) or be based in our office in Burpham, Surrey
It is desirable that you have:
· Experience and knowledge of working with people who are Disabled, have a long-term health conditions and/or carers
· Experience and/or knowledge of working or volunteering in digital inclusion or technology training
· Confident and persuasive presentation skills
· Experience in group facilitation or training
· Volunteer management knowledge and experience
· A good understanding of the Health, Social Care and Voluntary, Community and Faith Sector (VCFS)
· An understanding of GDPR and adult safeguarding principles
This role requires the successful applicant to have an Enhanced Disclosure and Baring Service check (and we will organise and pay for this for you if you are successful).
As part of a remote working and flexible team we will support you to find the ways of working that suit you best.
What we offer you:
· Induction training and support
· On-going training and development and the opportunity to complete accredited training
· 27 days annual leave per annum (excluding bank holidays)
· Access to our Employee Assistance Programme
· Equipment (laptop and mobile phone)
· Pre-agreed expenses
· Prospects of career development
· Company Pension Plan
· A great team and an interesting role!
We are run and managed by Disabled people for Disabled people. Our aim is to campaign and promote the rights of Disabled people to live independently
The client requests no contact from agencies or media sales.
Role overview
This key role manages our flagship and award-winning project supporting refugees with IT Hardware. The project collects IT Hardware, refurbishes and repairs it through our network of technicians, matches it with a suitable recipient through our referral process and then distributes it to charities and individual refugees and asylum seekers at no cost to the recipient. The project is in its third year, in which it will grow to overseeing e-waste collection and tech re-sale.
This role has two central arms: project management and volunteer management.
Overall management of the project includes key decision-making on tech refurbishment and distribution, building and maintaining key partnerships, impact reporting, staff management, external representation, developing and recording institutional memory and supporting the project's strategic growth with support from the Director. The postholder will be responsible for working with their team to maintain the smooth running of the project and deliver the project outcomes. They will deputise for the Director where necessary.
Volunteer management predominantly looks like the recruitment, coordination, training and retention of technical volunteers, many of whom are asylum seeking graduates of our tech training course. The post holder will be the go-to person for the volunteers and provide technical and management support with the help of our Technical Lead.
We know good project managers have a variety of skills and experience. We are not running a personal specification, but the strongest applications will indicate staff management experience and basic knowledge of IT repair.
We choose to publish the draft job description of the roles we advertise for. If you have the skills, experience and character to do the job below, please apply. We particularly welcome applications from those with experience of asylum and migration.
Outcome 1 - Manage the Digital Access project and the team working to deliver its outcomes
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Oversee the logistics and operations involved in collecting, storing and redistributing large quantities of IT Hardware, including the distribution of Data SIM cards to recipients with support from your team.
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Work with the Engagement Manager to identify and communicate with businesses, individuals and other sources of IT Hardware to explain our process and the impact of the project.
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Oversee the smooth running of and improvements to the referral process through which charity partners and individual refugees apply for and receive devices.
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Ensure the project goals are delivered on time and within budget.
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Provide thoughtful and kind management of the Operations Coordinator and Operations Assistant, meeting regularly and supporting their development.
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Record the institutional memory of the project through a digital guide to the processes and learnings which constitute the Digital Access programme.
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Ensure everyone at Screen Share who engages with the project does so in line with our safeguarding and privacy policies.
Outcome 2 - Monitor, evaluate and communicate the impact of our device provision
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Collate and present service user and device data (e.g use-case, age, geography) on a monthly and quarterly basis which represents our impact on the ground for internal and external audiences.
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Lead on the measurement of our impact through collection of case studies and distribution of our feedback form.
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Critically analyse and improve our impact measurement process to ensure it is ethical and fit for purpose.
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Work directly with service users, the Director and Communications team to produce compelling stories of the impact of Screen Share’s provision, with particular focus on our annual impact report.
Outcome 3 - Coordinate tech volunteers, external repair partners and technical staff (tech agents) to secure a regular flow of repair and refurbishment
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Oversee the process by which tech agents request and receive parts for the refurbishment process (hardware, software and tools).
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Work with our Technical Lead to ensure tech agents are provisioning devices consistently across our suite.
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Ensure the smooth implementation of changes to our technical provision.
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Critically analyse and improve the way in which the repair and refurbishment process is technically facilitated and recorded.
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Design and Deliver a tech volunteer retention strategy.
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Ensure our repair and refurbishment costs do not exceed our budget.
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Conduct in-person reviews with tech agents to monitor their progress and provide quality assurance.
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Explain our process to prospective repair partners and onboard them onto our system.
Outcome 4 - Recruit, train and support new technical volunteers
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Design and implement a nationwide technical volunteer recruitment and retention strategy which establishes a regular flow of technical volunteers into Screen Share, including and especially volunteers from an asylum seeking background and those who have graduated from our training course.
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Facilitate tech volunteer onboarding including external references, interviews and safeguarding.
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Coordinate and lead monthly volunteer tech team meetings.
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Explore partnerships with local tech businesses or refugees for paid refurbishment.
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Run basic laptop refurbishment refresher training for new volunteers in need of support.
Outcome 5 - Ensure Screen Share tech agent records are kept up to date
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Ensure the tech agent base is kept up to date at all times with all necessary details to facilitate refurbishment
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Ensure contact logs are maintained for each tech agent in accordance with GDPR legislation and that holidays/preferences/issues are recorded
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Ensure the right staff can access notes on 1:1’s with tech volunteers
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Analyse tech agent data thematically, implementing adjustments on a regular basis
Outcome 6 - Contribute to the strategic development of the project and ensure the Director receives appropriate support
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Represent the project to prospective partners, local councils and at public events, increasing its visibility within the refugee and tech sector.
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Design and implement experiments to test assumptions, minimise risk and scale the project.
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Deputise for the Founder and Director in internal and external settings where necessary.
Please write a short covering letter which sets out your motivation for applying, your experience managing staff and leading charitable projects.
Responsible to: Kerry Smith, CEO
Hours: Full-time 37 hours 10 months cover, flexible working available at a minimum of PT/0.8 FTE)
Salary: £55,000 p.a.
Benefits: 27 days holiday (pro rata) plus 4% marched pension contribution
Start Date: December 2024
BACKGROUND
The Helen Bamber Foundation (HBF) is a specialist UK charity which provides expert care and support survivors of torture, trafficking and other extreme human cruelty. We work with hundreds of clients every year from all over the world.
The expertise of the Foundation is renowned in the field. Through the Model of Integrated Care, HBF offers survivors access to an individually tailored programme of specialist therapy, medical advisory services, legal protection including providing expert medico-legal documentation as part of the MLR Service, welfare and housing support, and creative and skills activities within an integration programme. Survivors of human trafficking benefit from HBF’s counter-trafficking programme of support.
OVERVIEW OF THE ROLE
HBF is seeking an experienced and dynamic lawyer for an interim period to give direction to the Legal Protection, Medico-Legal and Client Services of the Foundation. This role is crucial for advancing the rights and protection of our clients, many of whom are vulnerable individuals seeking asylum or are survivors of trafficking. We do not provide legal representation directly to our clients, instead we act as a support team to our clients and their legal representation by providing second tier advice. The successful candidate will provide strategic leadership, ensure the highest standards of legal protection, and contribute to the overall mission of the Foundation including developing relationships that promote HBF’s expertise and reputation. This role requires exceptional people management and communication skills, with the ability to effectively lead a team, foster collaboration, and articulate complex legal issues clearly to both internal and external stakeholders.
Equal Opportunities
HBF is an equal opportunities and Living Wage employer. We are committed to attracting and recruiting diverse candidates as we are keen to make sure that our staff, trustees, volunteers and ambassadors reflect the communities we serve and the wider community we work in at every level within the organisation. If you are a refugee and meet at least 50% of the criteria we will guarantee that you will be longlisted for one of our initial 15 minutes interview. We particularly welcome applications from Minority Ethnicities. All are welcome to apply for this role.
As is the nature of work in this sector, the role will expose the postholder to traumatic and distressing material and, whilst they will be supported by the CEO and the surrounding team, they should also be able to demonstrate knowledge of the self-care principles needed to manage working in an intense work environment and be able to collaborate in the dissemination of those principles to other members of the team. Clinical supervision will be offered to support the appointed post-holder where necessary.
Please note that the successful candidate will be offered the job subject to suitable references and an enhanced DBS check. If appointed, you will be required to give your consent to HBF to receive regular updates on your criminal records status throughout your employment.
Application Process
Please send your CV and a cover letter outlining your relevant skills and experience, as well as how your previous experience matches the listed responsibilities and person specification for the role.
Closing Date: 11.59pm on Sunday 29th September 2024
Interviews: Week commencing 30th September and 7th October 2024
The ideal start date for this role is December 2024.
For any queries about the role, please direct them to Kat Hacker, Director of Legal Protection & Client Services on our phones or reception email.
We regret that we can only respond to applicants who make it to the interview stage. Please note you will need the right to work in the UK as we are unable to sponsor individuals. No agencies.
The client requests no contact from agencies or media sales.
RJ4All is looking for an innovative UK Operations Director who will drive impactful social justice projects and community initiatives while fostering strategic growth and income generation. You will oversee our dynamic UK-based operations out of the Rotherhithe Community Centre, work closely with the Director, and lead our Centre-based team.
Restorative Justice for All (RJ4All) is a charitable, user-led international institute with expertise in preventing and addressing harm at the individual, community and inter-state levels. We are one of the world’s leading experts in transferring complex criminological and social justice concepts into practice through real-life pilots and community projects.
The UK Operations Director will lead on the delivery, coordination, monitoring and evaluation of RJ4All’s UK-based services, and especially those run from the RJ4All Rotherhithe Community Centre. It is expected that they will generate income for the UK operations and contribute to new ideas for UK-based projects that fall within RJ4All’s agreed strategy. Finally, the post holder will act in place of the Director when they are unavailable or for any other agreed reason.
This post requires leadership and strong ethical commitment to RJ4All’s core values and vision, independence balanced against organisational priorities and focus. To this end, the postholder is expected to have excellent communication with the Director, and be able to participate in complex, high level discussions with the non-executive directors and other stakeholders about the future of RJ4All. Initiative, loyalty, and innovation are attributes that are highly valued at RJ4All.
Key Tasks
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Lead on the management of RJ4All’s UK Operations especially those run from the Rotherhithe Community Centre, ensuring its facilities meet government regulations and environmental, health and security standards.
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To line manage the Community Project Coordinators and Officers, the Fitness team, administrators, finance support staff, interns and volunteers.
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To lead on drafting applications for funding from government, trusts and foundations, donors and sponsors for UK programmes and services.
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To lead on managing and delivering of all services running out of the Community Centre including the RJ4All Sports branch, Community Gym, YouthClubs+, Foodbank, and Community Library
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To lead on creating and monitoring the UK Operations’ Theory of Change on annual basis, and review it against available data and individual projects’ Theory of Change.
Qualifications
Essential
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Bachelor's Degree in Social Sciences or related
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Minimum of 3-5 years’ experience working in a relevant field such as equalities or crime prevention
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Experience in non-profit, CIC, or small business environment
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Experience in managing paid and volunteering personnel
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Demonstrated experience in fundraising
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Experience in writing and monitoring budgets
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Strong written and verbal communication, including the ability to contribute to decision-making and planning
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Willingness to learn and develop as a leader, inspire others and self, motivate and set own priorities
Desirable
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Master's Degree in Social Sciences or related
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Certified trainings in restorative justice and other relevant areas
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Knowledge of the HMRC and UK tax regulations and best practices
RJ4All is a charitable, user-led institute with expertise in preventing and addressing harm at the individual, community and inter-state levels.
The client requests no contact from agencies or media sales.
Job Title: Information & Advice Helpline Officer (Maternity Cover)
Hours: 17.5 hours (Tuesday 9.30 - 4.00, Thursday and Friday 9.30 – 4.30)
(Some flexibility with hours/days may be possible)
Contract: Maternity Cover - Fixed Term to May 2025 (possible extension subject to funding)
Location: This role operates from our office in Thornton Heath
Salary: £8542.58 pro-rata from FTE of £25,627.74
Background to the Role
Do you have helpline or call centre experience? Are you good at communicating on the telephone? Do you enjoy helping people to find information and solutions to challenges? Are you approachable and a good communicator? We need you to join our high volume, friendly helpline team of staff and volunteers, answering calls and providing information and support to older people in Croydon.
Our helpline is a first point of contact for many older people and their families and carers as they tackle a variety of issues around finance, social engagement, housing and council tax, travel concessions such as Blue Badge and Taxi card. You will play a crucial role in answering our busy Information & Advice Helpline phone: listening carefully and sympathetically to callers, finding solutions to their queries or issues and. The role is varied and very rewarding, and no two days are the same.
Main Duties (but not limited to)
- Providing information and signposting to callers to our Helpline and to people enquiring by email
- Entering new client referrals on our database and recording each new enquiry on our systems
- Supporting and supervising volunteers within the I&A Team
- This list is not exhaustive.
Responsibilities will include (but are not limited to)
- Offering a friendly and professional first point of contact for people phoning or emailing Age UK Croydon’s I&A Service
- Listening carefully to what clients say and ensuring the response to every enquiry is centered around them.
- Finding out clients’ needs, by asking them open questions about their circumstances, and opening up opportunities to offer them holistic support.
- This list is not exhaustive.
CVs will not be accepted.
Closing date: 12pm, Friday 18th October 2024
Interview: Thursday, 24th October 2024
This post is subject to a Disclosure and Barring Service check.
Our mission is to reach, involve, support and connect people so they can age well in Croydon.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Location: London Borough of Richmond Upon Thames (with hybrid working options available)
Leave entitlement: 28 days per annum pro rata + bank holidays pro rata
About the role:
We are pleased to offer you an exciting opportunity to join our advice team at Citizens Advice Richmond as a Manage Your Money Lead.
In this role you will be working alongside volunteer advisers, providing holistic advice and support to households in financial crisis and provide advice around income maximisation, managing fuel costs including leading on our Energy Advice Project, benefit take-up, applying for grants to help with costs arising from the cost-of-living crisis, reducing indebtedness and budgeting and money management to help to prevent future financial crisis.
The purpose of this role is to reduce the stigma for low-income households around needing and accessing financial support and give people confidence to seek cheaper alternatives to contract costs around, for example, telephone, tv and broadband.
The project includes support on preparing personal income and expenditure details which can be used by residents themselves when negotiating with debtors on repayment plans.
This work will have a focus on community-based outreach work, working alongside organisations such as foodbanks and community centres. It will aim to prevent future or recurring hardship.
This role is funded by City Bridge Foundation.
We are a friendly and diverse office. We support clients across our community and aim to reach the most vulnerable and excluded in our community.
What we give our staff
We offer a range of employee benefits, including generous annual leave, pension contribution, and training and opportunities to continue your professional development.
Please complete the application form and include this as your cover letter