Asylum Jobs

Role: Partnerships Account Manager 

Location: Hybrid - London/home with regular UK travel

Salary: 36k-45k dependent on experience

Demand for our specialist tutoring programmes for Children Looked After, those with Special Educational Needs and Disabilities (SEND) and Unaccompanied Asylum Seeking Children (UASC) continues to increase and we are seeking an excellent addition to our team to support the increased demand for our provision and to support the continued scaling of our organisation.

The Organisation

Equal Education is a social enterprise working to improve outcomes and narrow the attainment gap for disadvantaged and vulnerable learners, including Children Looked After, those with SEND, and unaccompanied asylum seeking children. We have 12 years’ experience delivering 1:1 tuition, working with schools and Local Authority partners across the country, reaching hundreds of pupils annually. 

As a member of the Fair Education Alliance, we believe in providing meaningful educational provision to students whose needs may not be best met within a traditional classroom environment, those who aren’t currently accessing education, or who benefit from additional 1:1 support. We work with over 200 qualified teachers to provide academic, subject specialised and individual tutoring and mentoring for children of all ages. Tutors provide pastoral care and work with pupils to increase engagement and attainment. Our programmes will help the students to overcome barriers to learning, help them build trusted relationships, increase their aspirations, and fulfil their potential. We are passionate about our cause and are looking for people who are motivated by a strong desire to address educational inequality and improve outcomes. 

What is the Role?

The Partnerships Account Manager will drive business growth by securing new partnerships and managing key client accounts across designated regions. With a focus on building and sustaining long-term school and local council relationships, the Partnerships Account Manager will work closely with clients to understand their needs, expand our service offerings, and ensure the highest levels of satisfaction. 

The post holder will manage two administrators who will provide essential bid-writing and administrative support to facilitate efficient and effective client management.

The post holder would benefit from experience or an understanding of working in a small, high-growth organisation. 

The role will be suited to those who have held the title: SENCO, Head of Department, Advisory Teacher, Inclusion Coordinator or Designated Teacher. 

This role is ideal for an ambitious, client-focused individual, passionate about creating positive outcomes for vulnerable students. If you’re ready to contribute to a growing organisation that’s making a difference, we’d love to hear from you.

Key Responsibilities:

1. Client Acquisition and Relationship Management

   • Proactively seek new business opportunities within assigned regions to grow the client base.

   • Develop and maintain strong, positive relationships with key clients, ensuring their evolving needs are met and service offerings are aligned.

   • Lead regular client review meetings to discuss progress, gather feedback, and identify additional service opportunities.

   • Manage internal relationships to ensure what matters to clients is communicated internally using the proper channels, to allow for effective delivery by our Operations teams. 

   • Maintain good internal stakeholder relationships with our Operations teams to ensure high client demands are balanced with our processes and team capacity. 

2. Strategic Planning and Development

   • Collaborate with Senior Leaders to develop strategies for client retention and growth.

   • Work closely with the wider partnerships team to align on strategic objectives and ensure seamless service delivery across functions.

   • Participate in client and industry events to represent the organisation, expand networks, and identify new business opportunities.

3. Performance Monitoring and Reporting

   • Monitor client engagement, satisfaction levels, and service outcomes; produce regular progress reports for management.

   • Oversee tracking and analysis of client-related statistics to ensure targets are met and clients receive impactful, value-driven service.

   • Manage and track client data and prospect pipelines using CRM systems, ensuring accuracy and up-to-date information.

   • Report to SLT on accounts, Tenders, Bids, client meetings on a regular basis

   • Be curious to explore our Salesforce system data, understanding and interpreting delivery and impact data 

4. Team Management and Support Coordination

   • Lead, mentor, and manage two administrators focused on bid-writing, tender management, and client-related administration.

   • Support administrators in producing and reviewing high-quality bid documents and responses that align with client requirements and enhance our partnership outcomes.

   • Provide oversight to ensure that administrative tasks are completed efficiently, supporting smooth client interactions and consistent follow-through.

   • Work with other leads like allocations and recruitment to ensure we can fulfil referrals

   • Foster a strong working relationship between bid writers and recruitment to ensure we can find tutors and go for the right bids. 

5. Bid Management and Process Improvement

   • Oversee the preparation and submission of tenders and bids, working closely with administrators to ensure high-quality and timely submissions.

   • Continuously review and improve internal processes to optimise bid management, client onboarding, and service delivery.

   • Report on bid submission performance, review client feedback to continuously improve. 

Essential Skills and Experience:

• Detailed knowledge of the UK Education Sector.

• Proven track record in client relationship management, with experience in sales or partnership development roles.

• Strong communication skills, particularly in face-to-face and telephone interactions, with the ability to build rapport quickly and maintain long-lasting relationships.

• Experience managing a small team, providing leadership, direction, and support to ensure high-performance standards.

• High level of empathy and commitment to supporting vulnerable and underserved communities.

• Strong organisational skills with the ability to manage multiple tasks and meet both short- and long-term deadlines effectively.

• Familiarity with CRM systems (e.g., Salesforce) for tracking client data, leads, and progress.

• Proactive, problem-solving mindset, able to address issues independently and provide client-focused solutions.

• Able to work in a high pressure environment, whilst taking initiative, we would want the postholder to ask for support when needed.

Desirable Qualifications:

• Experience working in the education sector or with local authorities, particularly in roles involving SEND or children’s services.

• Knowledge of safeguarding requirements and best practices for handling sensitive information.

• Experience in bid-writing, tender management, or grant applications.

General

The job is subject to having the right to work in the UK, two professional references and a basic DBS check.

Why Equal Education?

• Competitive salary

• Staff wellbeing benefits such as ClassPass membership, access to discounts via Perks at Work, eyecare vouchers, regular wellbeing sessions and team social events.

• Investment in you - we believe in developing from within and offer our team training opportunities and personalised development plans, as well as the chance to get involved with lots of projects across the organisation.

• Flexible, hybrid work environment with regular opportunities for in-person client engagement.

• Working alongside a passionate team working to make a positive impact in the lives of under-resourced children and young people across the UK

At Equal Education, you are the expert. We give you the space, the support and the technology to be your best. The rest is up to you.

Being you at Equal Education 

Every young person we support is unique and our team isn’t any different. Our differences are our strength when it comes to providing a tailored, human approach to education. We are proud of our people and provide an environment where everyone can bring their most authentic self to work. 

Our recruitment practices are carried out in line with equal opportunities and all candidates will be reviewed fairly regardless of age, gender reassignment, sex, race, religion, ethnicity, disability, sexual orientation or any other protected characteristic.

JOB PURPOSE 

UK for UNHCR is looking for a Digital Communications Officer to join its team, raising vital support for displaced people around the world through creative campaigns such as the Refugee Dictionary, Cuppa Hope as well as fundraising appeals and partnerships. 

Reporting to the Digital Communications Manager, the Digital Communications Officer will have particular focus delivering day to day social media communications, including community management, publishing, content management and development. This role will also support wider digital communications activities, such as with the Senior Digital Communications Officer who manages the website. 

This involves identifying opportunities to amplify appeals, campaigns and partnerships through social media to support UK for UNHCR’s fundraising and public advocacy objectives. Raising awareness of global refugee crises and UNHCR’s humanitarian operations forms a central part of this storytelling, as well as thematic campaigns and PR moments throughout the year.   

One of your first focuses will be helping grow and verify UK for UNHCR’s TikTok account and LinkedIn presence, in addition to transitioning the charity’s channels to a new social media management tool. You will also work closely with the wider Communications team in supporting online and offline fundraising appeals.  

The Digital Communications Officer will also work with the wider Communications team to identify and support storytellers (including refugees and supporters) to share their stories through the charity’s social media channels.  

WHO WE ARE AND WHAT WE DO  

United Kingdom for UNHCR is the United Nations Refugee Agency’s national charity partner for the United Kingdom. We generate public awareness of the plight of refugees and raise funds to help protect them through UNHCR’s humanitarian operations across the world.

Our supporters include UK private individuals, communities, corporate partners, trusts and foundations. The funds we raise help UNHCR deliver emergency relief such as shelter, medical care and basic supplies to people fleeing conflict and persecution, as well as healthcare, education and livelihoods opportunities for those who remain displaced over the long term.

Nobody chooses to be a refugee, but we can all play a part in their protection, and we want those who work with us to share our values and passion for the cause. 

DIVERSITY, EQUITY, INCLUSION AND BELONGING

We strongly value diversity and recognise that it is critical to our success and the cause that we serve. We are committed to providing an inclusive environment for all who work with us and strongly welcome applications from diverse backgrounds, particularly those with lived experience of being a refugee, asylum seeker, internally displaced person, or a stateless person.  

UK for UNHCR is proud to have Diversity & Inclusion Working Group. The Diversity & Inclusion Working Group is a group of colleagues focusing on tasks that drive action in the implementation of our D&I Approach.  The group also works to create safe spaces that brings colleagues together for events, discussions and learning experiences that celebrate and support diversity and tackle barriers to inclusion. 

We are also open to flexibility in many different ways, including an element of working from home and flexible hours. Please don’t be afraid to speak to us about this at the interview stage, so we can explore what’s possible.

ROLE RESPONSIBILITIES

Planning, coordination and growth

• Deliver and schedule social media content on a daily and weekly basis, with flexibility to respond to news events and emergencies at short notice.  
• Produce or commission multimedia content, including videos, graphics and photography to support charity activity on social media.  
• Apply understanding of UNHCR’s humanitarian work to deliver strong storytelling and relevant content to the audience.  
• Adapt content from UNHCR’s head office and field communications to localise for UK audiences.  
• Develop social media editorial plans to amplify campaigns, milestones and events.  
• Deliver planning and scheduling in a timely manner and be quick to respond to news and emergencies.  
• Flag and navigate political sensitivities in line with UNHCR and charity policies. 
• Deliver on a paid media strategy to amplify social media content more broadly, with a focus on Meta ads manager. 
• Update and maintain community management guidelines on a regular basis.  
• Work closely with the Communications Coordinator to monitor and moderate all of the charity’s social media channels.  
• Other support for digital communications as required, such as helping cover website activities when colleagues are on leave. 

Analytics, reporting and best practice

• Deliver regular reports outlining the performance of our content and channels, ensuring we’re on track to reach 100k followers by the end of 2026. 
• Create and lead on a testing roadmap, leveraging new features across all social media channels. 
• Keep up to date with social media content trends, news and tools to inform best practice and strategy.  
• Provide subject matter expertise, proactive assistance and advice as required for planning and delivery of digital and supporter journey projects. 
• Observe all legal and legislative requirements, comply with policies and procedures, and demonstrate a high level of confidentiality and integrity. 

The above list is not exhaustive, and the post holder may be required to perform duties that are not detailed above.

PERSONAL ATTRIBUTES AND EXPERIENCE

Essential Experience

• Experience using native social media tools, like Meta business manager and YouTube Creator studio, to manage online communities.  
• Experience of creating social media content that created an impression, raised awareness and prompted followers to take action.  
• Experience of identifying and driving iterative improvements to digital channels through testing and analytics.  
   

Essential Skills/Knowledge

• Proficient in using social media tools to evaluate performance and identify improvements.  
• Proficient in creating content for online use, using software such as Adobe Suite, Canva or similar, to edit and produce basic assets.  
• Researching images and writing compelling copy for different audience profiles.  
• The ability to prioritise multiple tasks, working proactively and sometimes under pressure.  
• Good attention to detail, strong ability to proofread and pick up inconsistencies.  
• Understanding of data protection principles.  
• Excellent stakeholder and relationship management skills.  
• Proficient in Microsoft Word, Excel and PowerPoint. 
• An interest in global humanitarian affairs.   
   

Desirable Skills/Experience

• Working in a not-for-profit or advocacy organisation.  
• Experience with refugee issues or field work. 

WHY JOIN UNITED KINGDOM FOR UNHCR? 

You will be part of a high performing agile team of talented people, all committed to build solidarity and raise funds for refugees and displaced people worldwide. You will be working in a flexible, supportive, and inclusive environment, where your work will be recognised and appraised. 

What else?

Wellbeing

• 28 days’ leave per annum plus bank holidays.
• Employee Assistance programme providing 24/7 access to online GP, mental health support and virtual wellbeing. 
• Access to 100s of perks with discounts on everyday purchases.
• Office wellness perks.
• Discount on gym memberships. 
• Hybrid and Flexible Working.
• Staff socials.

Financial

• Pension scheme with an employer contribution of 8%.
• Non-contributory group life assurance scheme
• Non-contributory Income protection scheme.
• One-off contribution towards homeworking set up.
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Enhanced sick pay scheme. 

Development  

• Comprehensive training and continuing development opportunities.
• Individual training budget.

HOW TO APPLY

If you have the relevant skills and the passion to use them to support refugees, please apply by completing our application form which is available in the documents section.   

Closing date: 9am, Monday 9th December 2024

First stage interviews: Week commencing 9th December 2024

Second stage interviews: Week commencing 16th December 2024

If you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation, please contact us using the email address provided when you click through to our online portal. We will make every effort to respond to your request for assistance as soon as possible. 

United Kingdom for the UN Refugee Agency (UNHCR) is registered with the Charity Commission (England & Wales), charity no. 1183415. It is the UK national partner of the United Nations High Commissioner for Refugees (UNHCR), the UN Refugee Agency.

Rainbow Migration, the longest-running charity in Europe dedicated to supporting LGBTQI+ people through the asylum and immigration system, is recruiting a Fundraising Officer to play a key role in supporting the effective delivery of our fundraising strategy.

This is an exciting time to join the organisation. We have grown rapidly over the last five years from a small charity generating £200k in 2019 to £833k in 2023. We are now expanding our fundraising team so that we can reach and sustain our target income of just over £1 million by 2027. The Fundraising Officer is a new and varied role that will work with all areas of the organisation and an opportunity to develop fundraising skills in a range of income generating activities.

We are looking for an individual with previous experience in fundraising or a related field with excellent writing skills and an ability to build lasting relationships with our supporters. You will support the delivery of our fundraising strategy as a whole with an emphasis on individual giving. You will also fundraise from corporate supporters, trusts and foundations and support the Fundraising Manager with other fundraising initiatives. Your responsibilities will include:

· Support the development, implementation and monitoring of donor acquisition, stewardship and retention plans and strategies  

· Plan and deliver individual giving campaigns and appeals

· Work with colleagues to ensure Rainbow Migration’s digital channels are optimised for individual giving

· Support community fundraisers and corporate supporters to deliver their fundraising activities, and attend and speak at events

· Prepare and submit funding applications and reports for small grants to trusts and foundations and other grant-giving bodies

· Keep fundraising materials up to date and develop new materials as needed

· Maintain the database, systems and record-keeping relevant to the fundraising function

Rainbow Migration’s vision is that LGBTQI+ people can settle safely in the UK and lead fulfilling lives.

Our values are:

· Safety: We believe everyone should be safe from persecution and safe to be themselves. We strive to create a safe workplace culture, and we place importance on the wellbeing of everyone involved with Rainbow Migration.

· Integrity: We are thorough and honest in everything we do, and we take responsibility for our actions. We want to be accountable to our communities and those who support us.

· Belonging: We welcome and include all LGBTQI+ people, and we celebrate and value their range of experience in terms of gender, religion, race, age, disability status and class. We try to remove obstacles to participation, champion equality and promote a sense of family or home through our services.

· Respect: We believe that every person is equal and deserves the same level of courtesy, care, and attention. We respect the rights, wishes and feelings of our service users, and campaign for their rights to be respected as they go through the asylum and immigration system.

At Rainbow Migration, we don’t just accept difference – we celebrate it, we support it, and we thrive on it. We’re proud to be an equal opportunity employer and we value diversity. We do not unlawfully discriminate on the basis of race, religion, colour, national origin, gender, gender identity sexual orientation, age, marital status, or disability status. We consider all qualified applicants, consistent with any legal requirements.

We strive to build a team that reflects the diversity of the community we work in and welcome applications from candidates with lived experience of going through the UK asylum system or who have been subject to immigration control, and also people of colour who are currently underrepresented among our staff in relation to our service users. We offer a guaranteed interview scheme for anyone considered as disabled under the Equality Act 2010 if they meet the essential criteria. If you wish to qualify under this scheme, please make this clear when applying.

Owing to the nature of the work, the successful applicant will be required at the point of conditional job offer to disclose all unspent criminal records and subsequently to undergo a basic DBS check. See our website for more information.

Contract Type: Permanent

Hours: Full-time (35 hours per week). Working part-time (minimum 28 hours a week) or job-sharing will be considered. When applying, please state what hours you are looking to work. Occasional evening or weekend work is required, but with plenty of notice. Rainbow Migration encourages staff to maintain a good work life balance and has a TOIL system in place.

Salary: Starting at £30,236 with potential annual step increases up to £33,899 (pro rata if working part-time), plus statutory employer’s pension contribution. In addition to an annual step increase, the trustees consider giving a separate inflationary increase every April.

Location: Remote or from Rainbow Migration’s offices which are based in London between Vauxhall and the Oval. Hybrid working will also be considered. The successful candidate could work from anywhere in the UK but would be expected to occasionally travel to London and other parts of the country for meetings and events. At the time of posting this advert, none of our staff are going into the office every day. Please contact us if you have any questions.

Annual Leave: 25 days per year rising after 24 months by 1 day after each year of service to maximum of 28 days per year (pro rata if working part-time).

Benefits:

· Two days of wellbeing leave to be taken at short notice in each calendar year (pro rata for part-time staff)

· Enhanced parental leave and pay

· Full pay for jury service (up to four weeks), compassionate leave (up to two weeks) and dependants’ leave (up to four days, pro rata for part-time staff)

· Separate salary step and inflationary increases considered every year

· TOIL system

· Hybrid working policy, including possibility of working abroad for 10 working days (pro rata for part-time staff) each year

· Policy on staff loans or salary advances for difficult times

· Work laptop and mobile phone

· Training and learning opportunities

· Employee telephone counselling service

· Clinical supervision for staff delivering services

How to apply:

Closing date: 9am 25 November 2024

Interview dates: 6 December or 10 December  

Please read the job description and person specification. If you have any questions about the role or would like to find out more before applying, then you can contact us via the email address you will find in the Job Description.

Please send to the email address you will find in the Job Description:

1. Your CV

2. A written statement (max 1,000 words). Instead of a written statement you may submit your statement by video or audio recording (max 8 minutes)

We’d also be grateful if you would complete the optional monitoring form you will find via a link in the Job Description

In your statement, please:

1. Explain why you are interested in this role and give examples of how you meet the person specification. In addition to what is on your CV, we want to hear about any relevant skills and experience that demonstrate how you meet the necessary criteria for the role, and if you meet any of the advantageous criteria. Skills and experience could be from training, volunteering, interests or life experience

2. Confirm if you wish to be considered under the guaranteed interview scheme for anyone considered as disabled under the Equality Act 2010 (physical or mental impairment that has a ‘substantial’ and ‘long-term’ effect on your ability to do normal daily activities)

3. Accept that, if successful, you will be required to disclose all unspent criminal records at the point of conditional job and subsequently to undergo a basic DBS (Disclosure and Barring Service) check

If you are an expert by experience (a refugee or a migrant with direct, first-hand experience of issues and challenges of the UK asylum or immigration system), you can ask for independent and confidential support for your job application from the Experts by Experience Employment Network. Please complete the form you will find via the link in the Job Description to request support and they will confirm if they can match you with a mentor to support your application.

By submitting an application, you:

1. Confirm that you have the right to work in the UK and will produce the necessary documentation if you are offered this post.

2. Declare that to the best of your knowledge and belief, the information provided with your application is true and correct and that you understand that any false information or statement given will justify your dismissal from Rainbow Migration if appointed.

Privacy notice

If you apply for this role, the information you provide will be processed according to Rainbow Migration's privacy policy (please see our website). Rainbow Migration will not share your information with any third parties unless part of the recruitment process or are legally required to do so. By applying, you are permitting Rainbow Migration to access and use the information for recruitment purposes. Information is kept for the minimum period necessary, which for CVs, covering statements and/or audio or video submissions for unsuccessful applicants is 12 months after the conclusion of the recruitment campaign. Monitoring information is kept separately and is pseudonymised to avoid identification of applicants. It is amalgamated for statistical purposes and the original data is then deleted after six months.

About Care4Calais and the Legal Access Department

Care4Calais is a volunteer-based charity providing essential aid and support for refugees in France and the UK. 

In northern France we operate year-round from Calais, working alongside communities in Calais and Dunkirk to provide warm clothing, bedding and service provision to displaced people who live in appalling and dangerous conditions. 

Across the UK we collect and distribute clothes, shoes, mobile phones and other essential items, as well as providing social support and interaction, including language lessons, sport and music workshops. We also help with vital access to medical and educational services. 

Our Legal Access Department is an access to justice project that exists to support people seeking asylum in the UK by facilitating access to legal representation and offering holistic support to people throughout the asylum process. The department, made up mostly of specially trained volunteers, works tirelessly to ensure that people feel informed, empowered, and far less isolated and alone. We conduct one-to-one, complex casework for people seeking asylum for a variety of matters, over the years we have supported thousands of people to secure legal representation. Our current casework channels include securing legal representation and support for people’s asylum claims, challenges to unsuitable accommodation and potential removal from the UK (for example under the previous Rwanda policy), and support of young people in their age dispute matters. Our teams work remotely across the UK. The Department seeks to adapt and amend our services based on the needs of the communities that we work with. 

About the role

The aim of the role is to support and inspire volunteer casework teams to undertake the individual one-to-one casework and support that lies at the heart of what the Legal Access Department does, furthering access to justice for people seeking asylum and refugees. The successful candidate will lead our Asylum Team of volunteer caseworkers to support individuals in their asylum claim, assisting with legal referrals and onward signposting where appropriate. They will work collaboratively with other Volunteer Team Leads and the Head of Department to respond with agility to a fast-moving policy environment.

Responsibilities

Volunteer Team Lead / Coordinator

• Lead existing team(s) of volunteers to undertake their specified casework roles as agreed with the Head of Department.

• Conduct quarterly 1:1s with volunteers to receive feedback, reaffirm commitments, and ensure volunteer wellbeing. Escalate any issues and/or concerns to the Head of Department where necessary.

• Motivate and engage volunteers, taking into account the remote nature of the roles, collaborating with other Volunteer Team Leads.

• Facilitate regular team meetings and/or virtual drop ins for volunteers to ensure continued engagement and space to raise issues or concerns.

• Support volunteer caseworkers undertaking their roles, providing advice on casework and stepping in to support clients where required.

• Oversee the appropriate collection and management of client information and data, ensuring that volunteers adhere to organisation policy at all times.

• Support volunteers to raise safeguarding / protection concerns through the appropriate channels. Escalate concerns where necessary. Support volunteer caseworkers through debriefs.

• Recruit, train and onboard new volunteers with the support of the Head of Department.

• Keep team procedure documentation up to date, implementing changes where required to keep pace with the ever-changing policy environment. Work with the Head of Department to proactively adapt the casework services provided to suit the needs of the communities we work with.

• Report on team progress to the Head of Department, CEO and senior leadership via pre-arranged channels and format.

• Work with the Head of Department to proactively identify systemic issues seen regionally and/or nationally and influence the direction of the Department. Contribute to evidence gathering and furthering any strategic litigation cases undertaken by the Department. 

• Develop and maintain a network of key contacts within relevant authorities, legal teams dealing with immigration and public law matters, and other NGOs focused on support of refugees and people seeking asylum.

• Attend and contribute meaningfully to team meetings.

• Attend relevant external meetings representing the organisation as needed, ensuring that knowledge and learning is shared across the department. 

Individual casework

• Manage own limited, complex caseload of adult asylum seekers requiring legal representation where required to support the volunteer casework team.

• Communicate effectively and sensitively with clients and refer to legal firms. 

• Identify clients’ individual wellbeing needs and make onward referrals in line with this. Provide emotional support to clients through the process of claiming asylum in the UK.

• Liaise with legal teams on behalf of clients where necessary.

• Keep relevant records up to date to allow for quick and effective retrieval.

Person specification

• In-depth understanding of the UK asylum system

• Dedication to social justice with a clear understanding of the challenges faced by vulnerable populations, or a willingness to learn about these

• Ability to work sensitively with a diverse range of people, demonstrating cultural competence, respect and compassion

• Able to build positive relationships with a range of stakeholders including those from displaced communities, legal teams, and other charities

• Clear leadership ability, with the capability to act with initiative and drive

• An understanding of the volunteer experience including potential challenges volunteers may face

• Self-motivated and used to managing multiple priorities to meet deadlines

• Collaborative team member with excellent verbal and written communication skills

• Strong digital literacy, including ability to work on Google Workspace and Office 365

• Resilience in the face of challenging and emotionally demanding situations, with a positive and solution-oriented mindset

Whilst not essential, we welcome applications from people with the following skills

• Proficiency in one or more of the languages spoken within asylum seeking communities, such as but not limited to: Arabic, Farsi, Pashto, Dari, Kurdish Sorani, Tigrinya or Amharic

• Experience leading and managing volunteer teams from varied backgrounds

Application process

Please apply via CharityJob and submit your CV and a letter of interest. In this, please outline your interest in the role and what skills and experience you have that meets the person specification. The recruitment process will include two interview stages. We will be reviewing applications as they arrive and reserve the right to close the posting before the closing date.

Care4Calais receives a very high volume of applications for roles we advertise and therefore we are unfortunately unable to reply or feedback to applicants who are not successful in securing an interview. We do however thank you for your interest and taking the time to apply for this role.

Care4Calais is dedicated to cultivating a diverse and inclusive work environment and recognises that this is invaluable to our ability to serve the communities we work with. We therefore welcome and encourage applications from diverse backgrounds including from Black, Asian and Minority-Ethnic communities, people from refugee and migrant backgrounds, and people with lived experience of the UK or EU immigration system. If you have first hand experience applying for asylum in any country, please let us know in your application. We do however respect that people’s identity is not defined by their past experiences and will not expect candidates to describe their lived experience at interview unless they wish to do so.

We also recognise that experience comes from more than just employment history and encourage anyone who meets most of the specification for this role to apply even where this experience comes from outside traditional employment structures. If you are interested in applying but do not have all the experience necessary, we encourage you to contact us at ukadmin [@] care4calais .org to set up an informal chat with our staff. We can discuss why you would like to apply for the role and what skills or experiences you have which could be relevant to the role.

If you have any questions about this or need additional support with the application process for any reason, please contact us at ukadmin [@] care4calais .org.

37.5 hours per week / Permanent / working onsite on a seven-day rolling rota, including evenings, weekends and bank holidays.

Our mission is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, increasing life skills and self-confidence, and improving emotional wellbeing and mental health.

Guildford Foyer provides 24 hour supported accommodation housing up to 34 young people aged 16-25 who have multiple and complex needs, including many who are unaccompanied asylum-seeking young people. We provide support to our residents to help them build essential life skills, identify their goals and work towards aspirations so that they can move on to enjoy fully independent futures. Our supportive staff team comprises of Support Workers, night staff and two managers.

We are looking for a Supported Housing Support Worker to join our Guildford Foyer team. Main areas of responsibilities are:

Coaching and Engagement

• Coach young people so they can articulate their aspirations and ambitions and take the lead in acquiring the skills they need to live independent and fulfilling lives.
• Ensure young people are encouraged to take responsibility for their own personal development, to engage with the services on offer and build strong networks and connections within the local community. 
• Ensure consistent standards of safeguarding and Trauma Informed Practice when supporting young people, observing our safeguarding procedures, and keeping yourself and residents safe by respecting professional boundaries.
• Maintain client records on In-Form (client database) detailing the young person’s journey in relation to their strengths and needs, any risks, and any outcomes (to monitor service performance). 

Housing

• Coach young people to manage their occupancy agreement and adhere to house rules, in preparation for independent living. 
• Promote a credit culture, encouraging young people to keep up to date with all payments for rent.
• Maintain up-to-date knowledge of housing and welfare benefits for young people and be well-informed on significant changes to housing law.
• Deal effectively with non-compliance issues, such as non-payment of rent or damage to room, using restorative practices and working collaboratively with the rest of the team.

General 

• Work as part of a team, on a rota shift pattern, ensuring young people at the service have non-judgemental, objective, and supportive staff during the day/evening, along with taking responsibility for personal safety during periods of lone working
• Contribute to a great working environment, with a calm, yet assertive manner, being able to handle potentially difficult situations.
• Participate in relevant continuing professional development and utilise Reflective Practice Supervision as part of leading psychologically informed practice. 

There will be times when lone working will be a requirement for this role, but you will get to know the team and service, along with an induction and training prior to starting on a rota. Please download the job profile for full role details.

ABOUT YOU: We know that there are great candidates who will not fit everything described below, or who have important skills we have not mentioned. If that is you, please do not hesitate to apply and tell us about yourself.

This is a dynamic and varied role; you will be passionate about being involved in the support and growth of young people.

Experience and Knowledge

• Experience relating to housing, support work, and/or working with young people at risk
• Experience of working proactively with a caseload of young people with multiple and complex needs to enable them to achieve independent living. 
• Knowledge of statutory and voluntary resources available to young people with multiple and complex needs.
• Knowledge of good safeguarding procedures in relation to young people and the ability to maintain effective professional boundaries.
• Demonstrated confidence and competence in recording notes/actions in service log, incident forms and health and safety check lists.

Skills and Abilities 

• Ability to communicate clearly both verbally and in writing for appropriate recording of a resident’s progression, and to evidence outcomes achieved.
• Ability to build and maintain strong relationships with all stakeholders, including signposting and advocating for clients as necessary. 
• Ability to work autonomously, and use own initiative, as well as being part of a team.
• Clear verbal and written communication skills, good IT, and keyboard skills.
• Ability to de-escalate volatile situations and manage challenging behaviour appropriately.

Supported Housing Worker

Temporary with the potential for longer term opportunities for the right candidates

ASAP

Full time hours - Monday - Friday 9am - 5pm

Manchester

Our client

Our client, a Northwest based charity, provides accommodation and support to people who are homeless or at risk of losing their homes. They are looking for 3 temporary Supported Housing Workers to join their rapidly growing Unaccompanied Asylum-Seeking Children service with the potential for longer term opportunities for the right candidate. Working hours are Monday - Friday 9am - 5pm, and are a mix between office and outreach to people in dispersed properties across Manchester.

Alongside the support from a dedicated team of leaders, you will be in control of your own calendar, booking home visits and support sessions with your customers, deciding at what point in the day you are going to complete your tasks. Our client wants to encourage flexibility and real-life working agreements.

The role

The UASC Service is responsible for helping customers adult to their new life and transition into the community as smoothly as possible.

Every day is different

Every day is different, whether it's accompanying young people to the Home Office, teaching them how to recycle or budgeting their money for the month. Each young person will have a unique skill set that you will help to hence in your role as a Supported Housing Worker.

Confidence to succeed

Your support will directly contribute to the next steps of each young person's journey helping them to grow in confidence by teaching them how to navigate childhood. You might help them to apply for college and encourage them to participate in community events. You could find yourself teaching them how to understand relationships and showing them the important of their support network.

Whatever you find yourself doing each day, you will be giving a young person the confidence to succeed in life.

The candidate

• You have experience of supporting customers with complex needs / vulnerable people.
• The ability to develop effective working relationships and rapport with customers and colleagues alike.
• An understanding of homelessness and the challenges people may face.
• Experience of working effectively in a multi-disciplinary team, involving other professionals to ensure positive outcomes for people.
• A solid understanding of safeguarding.
• Strong organisational skills, with the ability to manage your own diary, prioritising your workload effectively.
• The ability to work using your own initiative, making decisions accordingly.

Due to the nature of the role, a car driver with business insurance is essential for this role. An Enhanced DBS is also required for the role of Supported Housing Worker.

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.

Freedom from Torture is the Winner of the Overall Award for Excellence and the top prize for Campaigns and Advocacy at the 2023 Charity Awards.

We are seeking a dynamic and innovative National Director of Clinical Services to lead ongoing transformation of our services for survivors of torture and achieve our goal to be recognised in the UK and globally as a clinical centre of excellence in torture rehabilitation.

About the role

This is an executive level role providing leadership for our services for survivors of torture and contributing as a member of our senior management team to the overall strategy and stewardship of Freedom from Torture.

The role is responsible for setting the direction of Freedom from Torture's services, building on our trailblazing commitment to co-designing and co-delivering torture rehabilitation services with survivors of torture themselves and helping us to drive up service access.

The role also oversees our legal advice and welfare service and our medico-legal report service, although a legal background is not required.

About you

You will be a pioneering clinical leader who is motivated by the challenge to innovate in service delivery and forge partnerships to better meet the needs of survivors of torture within a changing context of health provision for asylum seekers and refugees in the UK.

You will bring vision and an inspirational leadership style alongside your extensive management and leadership experience at a senior clinical level in statutory or voluntary services.

You will have a track record of service transformation and supporting teams through change.

It is essential to have a relevant clinical qualification and experience of providing evidence-based clinical services to survivors of torture, refugees or other groups experiencing the combination of complex trauma and extreme socio-economic and/or legal marginalisation.

Knowledge of relevant statutory sector commissioning and procurement frameworks would be an asset.

Freedom from Torture is strongly committed to diversity, equality and inclusion and welcomes applications from those who also have direct experience of torture, the asylum system or overcoming personal adversity and/or who come from Black, Asian, ethnic minority and/or other under-represented groups.

For more details of this opportunity, including how to apply, please click through to our candidate pack

PLEASE NOTE:
We will be longlisting applications as soon as we receive them, so please apply early to register your interest.

Would you like to join our award-winning organisation?

In return, we offer a competitive package, with a generous 30-day annual leave entitlement, and 6% employer pension contribution (minimum 1% employee contribution).

Freedom from Torture is committed to showing the salary for all advertised roles and not negotiating salaries for roles, in light of evidence that this contributes to structural inequality.

To view the Job Description and Person Specification, please visit our website.

Please note a CV and a cover letter addressing the job description and person specification of the role are mandatory to be considered for the position.

Freedom from Torture is dedicated to healing and protecting people who have survived torture. We provide therapies to improve physical and mental health, we medically document torture, and we provide legal and welfare help. We expose torture globally, we fight to hold torturing states to account and we campaign for fairer treatment of torture survivors in the UK.

We campaign for national and global change, using evidence from our services and survivor voices to protect and promote survivors' rights and hold torturing states to account. We are proud to play a significant role in the global anti-torture movement. Survivors, active and empowered, are at the centre of all of our work.

Freedom from Torture is committed to our safeguarding responsibilities, and we expect all staff and volunteers to share this commitment. This post is subject to a satisfactory enhanced DBS/PVG disclosure to check for any previous criminal convictions, as well as a need for full employment history and up to date employment references.

Freedom from Torture is an equal opportunity employer. People with lived experience of torture or asylum, from Black, Asian and minority ethnic backgrounds, LGBTQIA+ individuals and people with disabilities are strongly encouraged to apply.

We reserve the right to close the vacancy early if we receive a high volume of applications.

No agencies please.

Service Team Manager  

Location: Stockwell, London 

Salary: £38,552 per annum 

Permanent 

Full time (37.5 hours per week Monday to Friday On site at Stockwell) 

Closing date: 24 November 2024 

Interviews: To Be confirmed

If you are an experienced Service/Team Manager or an existing Team Leader looking to further develop a career in the homelessness/supported housing sector, then Evolve is the place for you. 

We offer a supportive environment for our Team Managers to work collaboratively as part of a team of passionate and knowledgeable colleagues. 

At Evolve Stockwell, we recognize the importance of creating a strong foundation for parents and their children and our young unaccompanied asylum seekers to ensure that they are provided with tailored support on their path to independent living. Between you and your Team Leader you will manage 11 colleagues to deliver these key housing and support services. 

Our young parents service is based across two sites as follows - Georgian Houses Stockwell where we house 20 young parents and their children; Keystone House (A lower needs service based in Croydon) which has 5 young parents with up to 2 children each. We support our young people, helping them to maintain their health during pregnancy, prepare for birth and develop childcare and positive parenting skills on their path to independent living. 

The service team also supports 7 unaccompanied asylum-seekers, who live on-site in a building called Olive House. We support these young people to improve their independent living skills, through a range of activities, as well as working alongside other agency's to support each individual through the asylum seeking process. We also need to refer some of the young people to external agencies to enable them to support those with complex trauma. 

The Stockwell site is a large one, with an independent nursery and fitness club using our facilities. 

What will your responsibilities be as Service Manager? 

You will have full responsibility for ensuring the effective operation of the whole Stockwell site with overnight night concierge services provided by our Night Concierge managers for you. We own and rent part of the site - King Georges House, which currently houses 40 women as part of the refugee and resettlement pathway in Lambeth. Whilst their support is delivered by The Single Homeless Project, Evolve lead on the housing management aspect via our internal rent and income team. 

You will act as a general point of contact for day-to-day support queries for colleagues on shift and you will be expected to support and manage the Team Leader in the overall day-to-day management of the service whilst ensuring they hold key supervisory responsibility for the team. 

The service has a team of 11 colleagues which includes two night support workers, and you will recruit, manage and lead colleagues to ensure they realise their full potential in their roles. This will include managing induction and probation procedures effectively, conducting one to ones, coaching, identifying and taking action on training and development needs as appropriate. The service has been established now for 18 months and we have recently become Ofsted registered so improving on the existing foundations and working with Lambeth Local Authority commissioners to establish Evolve as a trusted partner is a key responsibility. 

Evolve is a truly great place to work, and because we are relatively small, as a Team Manager you can really see where you add value. We provide welcome and necessary support to our colleagues and managers who have challenging but rewarding roles. 

You can find more information on the Job Description and Person Specification which is attached as a document for you. 

In return, we can offer you: 

· 33 days holiday per annum, including bank holidays, rising to 38 days with service 

· Ability to buy or sell additional one week holiday per annum 

· Employer paid DBS checks 

· Occupational sick pay 

· Employer contributory pension scheme 

· 4 x annual salary as Life Assurance 

· Medical Cash Back Plan 

· Yulife Employee Assistance & Rewards Programme 

· Cycle to work scheme 

· Blue Light Card 

· Full training and induction programme 

About us 

Evolve is a leading homelessness charity in London, providing housing and support to over 1,300 people each year. 

Our aim is to help children, young people and adults who are homeless or at risk of homelessness to become independent and resilient. We believe in building on people’s strengths, aspirations and goals to help them break the cycle of homelessness. 

We offer a programme of support tailored to meet people’s individual needs, including housing, employment and skills training, mentoring and counselling. We work with young parents and children at risk of exclusion to build the skills and resilience that can help prevent homelessness. We campaign to end street homelessness. We build affordable homes to help people move on to an independent life. 

Are you calm, non-judgemental and able to work effectively with people experiencing distress?

Can you demonstrate our values of Hope, Courage, Together and Responsive and want to be part of our mission to create opportunities for individuals to make choices, find their own solutions, build resilience and manage their whole life and wellbeing?

If the answer to all of these is yes, we want to hear from you.

Job title: Flourish Outreach Worker (Refugee & Asylum Seeker Mental Health Outreach)
Reference: 247
Hours: 37.5 hours per week
Salary: £25,000 - £26,000 per annum
Based: Flexible across our 7 Hertfordshire wellbeing centres

We have a vacancy for a Flourish (Refugee and Asylum Seekers) Community Outreach Worker to join our team, supporting refugees and asylum seekers in the community with multiple needs who have mental health as a primary need, through providing advice, information and holistic support.

About the Service

This is an exciting and reasonably new project, ‘Flourish’ – Mental Health for Refugees in Hertfordshire, which is a highly flexible and responsive outreach service developed to meet the needs of refugees fleeing the war in Ukraine & other refugees in Hertfordshire. The aim of the service will be to support refugees in the community with multiple needs who have mental health support as a primary need.

The countywide holistic service also provides emotional wellbeing support for families who are hosting refugees.

Purpose of Post

• To provide advice, information, onward referral and holistic support to clients with mental ill health.
• Support to build social networks and reduce isolation whilst settling into the Hertfordshire community this includes building a sustainable and empowering peer support network and building confidence and self-esteem.
• To ensure that the safety and wellbeing of the client is monitored and reviewed regularly.
• To remain a source of independent support for all clients.
• Embed a person centred and solution focused approach in all aspects of the role.
• To work in a trauma informed way including awareness of the 6 principles of trauma informed practice, putting the clients emotional and practical needs at the forefront of this work.

Key Responsibilities:

• Working closely with all key delivery partners across the system to ensure the service is responsive, inclusive and easy to access.
• To take allocated referrals from any agencies including the Community Navigators, Borough and District Councils, Herts Help, Housing Providers, Herts Welcomes Refugees, the Refugee Council and self-referrals including walk in contacts at any of the Mind wellbeing centres across the county.
• Hold a caseload of clients, supporting for approx. 10 weeks
• To create a safe space for the individual to be able to explore their feelings and improve their understanding around their mental health.
• To complete a holistic needs assessment.
• Ensure all person centred risk assessments and support plans are completed.
• Proactively recognise the indicators of deteriorating mental health and facilitate appropriate action, whilst liaising with relevant agencies.
• Support clients to build their emotional resilience, promoting self-management through building an understanding of their own triggers/coping strategies.
• To provide safeguarding intervention support. This will include responding to problems, which pose an immediate risk.
• To work alongside translators when required to provide a robust package of support for clients.
• To accompany clients to initial visits and appointments as necessary in order to ensure the sustained use of existing support services in the Borough.
• To provide advocacy services to clients experiencing mental ill health.
• To assist clients to access appropriate mental health services, housing/tenancy services and other services according to assessed needs.
• To establish effective pathways across a variety of agencies to maximise and provide effective partnership working, working with other third sector and VCSE organisations to provide signposting and continuity of care.

We offer:

• Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
• An additional day of leave each year for your birthday following completion of probation period.
• Ongoing training relevant to your role.
• An Employee Assistance Programme.
• Eligibility for blue light card.
• Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.

Being able to drive and having access to your own vehicle is essential for this role.

Closing date for receipt of application: Reviewed on an ongoing basis.

Interviews: TBC
Please note: we reserve the right to close the post once we have reached maximum applications or filled the role.

Interested? 

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. 

Equal Opportunities

We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the ‘them’ and ‘us’ culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive.

No agencies please.

We are seeking a passionate and experienced Fundraising Manager to join our team and lead our fundraising efforts. This is a key role in ensuring we have the resources to continue providing vital support to survivors of torture and human rights violations.

About us

Room to Heal is a human rights charity and therapeutic community based in London. Our mission is to support people who have survived or witnessed torture and organised violence to rebuild their lives in exile, through an integrated programme of therapeutic and casework assistance. We offer a range of activities including: therapy groups, gardening and food-growing, individual therapy and casework, theatre workshops, cooking and social gatherings, and therapeutic retreats.

At the heart of our work lies the cultivation of community, through which our members can restore meaningful relationships with themselves and others, overcome the legacy of their traumatic experiences and integrate into the UK. Our community is currently made up of over 100 members from over 30 countries: including former political prisoners; people who have been persecuted on account of their sexuality or religious belief; and those who have escaped trafficking.

About the role

We are seeking a passionate and experienced Fundraising Manager to join our team and lead our fundraising efforts. This is a key role in ensuring we have the resources to continue providing vital support to survivors of torture and human rights violations. As the Fundraising Manager, you will play a pivotal role in developing and implementing a comprehensive fundraising strategy, building relationships with key donors, and exceeding fundraising goals. We are predominantly funded by Trusts and Foundations and you will play a very important role in maintaining and expanding this funder base, as well as helping Room to Heal to diversify our income streams.

Hours: 22.5 hours / 3 days
Contract: Permanent
Location: Hybrid

Fundraising Officer

£31,930 per year + 6% pension contribution

35 hours/week

LRMN is looking for a passionate fundraiser to join our team and work closely with our CEO to fulfil our fundraising strategy. Are you starting out in fundraising with a drive to develop and learn more? If you could help us communicate our values, purpose and impact to drive income generation we’d love to hear from you.

LRMN is a thriving organisation and one of the most established refugee and migrants’ organisations providing services in London but focusing on south and southeast London boroughs. Our services include provision of specialist legal advice and information on immigration, housing and welfare, therapeutic and practical support to women who survived trauma, helping our service users access employment, training and volunteering opportunities, prevention of mental health problems, and helping our clients integrate and engage in their community.

You will play a key role in identifying funding opportunities, developing new project ideas with colleagues, developing funding applications and building relationships with our funders and supporters.

LRMN is an equal opportunity employer and committed to safeguarding and fulfilling its duty of care to people working and volunteering in the organisation and to those we come into contact with. The successful candidate will be required to complete a Basic DBS check.

We work in a hybrid model. You would be expected to work two days from our office in Deptford.

For more information, please see our job pack. Please apply via CharityJob.

About us 

Founded in 1951, the Refugee Council exists to support people who come to the UK in need of safety and speak out for compassion, fairness and kindness. We achieve this by providing expert advice and casework, building the capacity of refugee community organisations, and working with allies across society to change government policy. 

Our vision for refugees to be welcome to live safe and fulfilling lives contributing to the UK has never been more urgent and needed.

About the team

The Age Dispute work sits within the Youth Casework team, and we seek to deepen the impact by supporting more children and young people now dispersed across England and who are wrongly age assessed of assumed as over 18 by the Home Office and/or by the local authorities.

About the role

As an Age Disputes Casework Adviser, you will bring your expertise to provide specialist casework to challenge incorrect age assessments, use experience to deal and prioritise high risk cases, work with various stakeholders including legal representatives, statutory agencies, and collaborate with others in sector to develop, learn and share best practice resources in casework provision.

You will maintain an understanding of the changing practice in relation to age assessments in particular and the wider policy landscape, work with colleagues in the Youth Services and in consultation with the Youth Services Manager, liaise with other relevant Refugee Council teams, including advocacy, practice development, youth involvement, In-Form to use casework evidence to address inequities in policy and practice.

This role is fixed term until 31/03/2027.

Based within the Youth Services of the Refugee Council, the Age Disputes Casework Adviser will be responsible for:

• Working with children and young people to understand their experiences and needs.
• Working closely with other Age Disputes Casework Advisers and the Youth Services Manager to identify and review high risk and complex cases that need prioritising and create effective internal case triage and allocation systems.
• Liaising with a wide range of stakeholders to ensure that the needs of young people with disputed age are recognised and met.
• Identifying age assessment policy and practice issues impacting on the lives of separated children for possible action via strategic litigation with legal representatives and advocacy colleagues.
• Maintaining expert casework knowledge and understanding of the environment and barriers that separated children seeking asylum face in with regards to the assessment of their age, and issues related to access to high quality information, advice and legal representation on immigration, asylum and welfare, and always learning and sharing the knowledge with others.

Main duties and responsibilities

Working with young people

1. Work in the best interests of all separated young people who are wrongly age assessed and referred unto our service.
2. Manage a high volume of referrals from internal colleagues and professionals effectively, and work with Youth Services Manager to identify high risk cases, decide eligibility and priority criteria, and providing timely, helpful, and legally accurate responses at all times.
3. Manage their own complex caseload, primarily age dispute related (appropriate assessments, litigation, and appeals) and support on a range of welfare matters including health, education, and community care issues.

For more information on the role and to apply, please visit our website via the apply button. 

Closing date: 6 December 2024.

Ensuring that the Refugee Council is an inclusive and accessible place to work is important to us. We want to enable people from different backgrounds to apply and thrive with us. We believe our recruitment process enables that and are also happy to make adjustments on request. 

About the role

We are seeking a dynamic Operations Manager to lead the next phase of our development, building on the strong foundation we've established.

In this key leadership role, you'll ensure smooth, efficient operations across all functions, including finance, HR, facilities and communications, managing a small, dedicated team. Your work will directly support our teams in delivering vital services, reaching key targets and achieving our mission, offering you the chance to make a lasting impact in a growing, purpose-driven organisation.

This fast-paced role requires a proactive, resourceful individual who can manage daily operations while considering the bigger picture to implement new ways of working. As part of the Senior Management Team, you'll also help shape and deliver our organisational strategy.

Additionally, you will have the unique opportunity to co-lead our participation in the London Communities Human Rights Programme, a four-year project aimed at embedding a human rights-based approach in all areas of our work, in collaboration with the British Institute of Human Rights.

Key Responsibilities

• Finances
  • ​Ensure robust financial management and controls, supported by the Director and an external financial consultant, with a focus on achieving value for money; effective risk management; timely and accurate reporting; increased financial literacy within the organisation and efficient use of resources.
• HR
  • ​Lead the development and implementation of HR initiatives, systems and procedures that are efficient, aligned with best practices and reflect our values and strategic goals. Ensure staff are well-supported, with a robust performance management system in place across the organisation. Collaborate with the Senior Management Team to foster a learning culture, enabling staff to work at their best and achieve success as a team.
• Facilities and Compliance Management
  • Ensure efficient management of facilities and full compliance with legal and regulatory requirements across health and safety, data protection, cybersecurity and other operational standards. Collaborate with the Senior Management Team to uphold quality standards, including the Advice Quality Standard, Office of the Immigration Services Commissioner, London Youth Quality Mark and Investing in Volunteers.
• Other
  • Oversee the management of IRMO’s social media platforms and website
  • Oversee the organisation of key events, including our Annual General Meeting, staff meetings, training sessions, strategy day and other organisational events
  • Lead, inspire and manage the Operations team in line with IRMO's policies and procedures, supporting team members to achieve their full potential

Person Specification

• Essential
  • At least three years of experience in a similar role
  • Strong understanding of finance and budget management for an organisation of IRMO’s size (£850,000 turnover)
  • Experience with QuickBooks or similar accounting software
  • Understanding of UK employment law, HR best practices, health and safety, data protection and safeguarding
  • Excellent written and spoken communication skills in English
  • Tech-savvy, including knowledge of Google Workspace and Microsoft applications
  • Strategic understanding of how financial and operational management supports service delivery, with a commitment to continuous improvement
  • Skilled in streamlining systems, processes and procedures for enhanced efficiency
  • Proven ability to take ownership of projects from conception to completion with minimal oversight
  • Highly organised, able to manage workloads and balance tasks effectively in a fast-paced environment
  • Adaptable and proactive, capable of solving problems independently with limited resources
  • Excellent interpersonal skills, with a collaborative approach and the ability to handle sensitive information discreetly
  • Understanding of charity governance and the challenges facing the charity sector
  • Strong understanding of issues facing migrants in the UK, particularly the Latin American community
  • A commitment to IRMO's vision, mission, and values
• Desirable
  • AAT Level 3 Advanced Diploma in Accounting (or equivalent) or equivalent work experience
  • Ability to communicate in Spanish and/or Portuguese

We aim to recruit the most suitable candidate for each role and welcome applications from individuals of all backgrounds. We particularly encourage applications from individuals who identify as members of underrepresented or minoritised groups, as well as from Latin Americans and those with lived experience of the immigration and asylum system, to better reflect the community we serve.

**The successful candidate must have a right to work in the UK and plan to be based here.** 

Rights & Security International (RSI) is seeking two paid interns to work in our Migration and Citizenship team for 9 months, 2 day per week. 

The role can be fully remote, or hybrid if you live in London.

As an intern with us, you will have the opportunity to contribute to our human rights work in one or more of the following areas: 

• Identifying and scoping new community-centred partnerships for RSI 

• Monitoring the media to provide new data for RSI’s Global Repatriations Tracker 

• Setting up and preparing for meetings with UK parliamentarians and other advocacy targets 

• Managing the logistics of casework for a new Northern Ireland-based immigration advice service, and potentially doing first drafts of advice for people who need it 

• Drafting policy position papers that summarise RSI’s stances on key issues 

• Legal and/or policy research 

• Occasional administrative work 

Eligibility requirements 

Mandatory: 

· A completed undergraduate degree. 

· Past study of, or experience working on, a relevant issue such as: human rights, racial justice, UK immigration/asylum or ending Islamophobia. 

· Research experience, either qualitative or quantitative. 

· Strong writing skills. 

· The ability to work effectively and independently, including by meeting competing deadlines. 

· A strong commitment to diversity, equity and inclusion in the workplace. 

· A strong commitment to working respectfully with colleagues as well as a broader range of partners. 

Desirable, but not essential: 

· A postgraduate qualification in a relevant field. 

· Please tell us if you have previous experience working with an advice service or in community organising. 

RSI strives to be diverse, equitable and inclusive. We treat all staff and interns like team members and encourage everyone to bring their full selves to work. We welcome applications from candidates from groups that have historically been underrepresented in the human rights, legal or policy fields, and/or who are from communities that have been directly impacted by the issues we address in our work. We also welcome applications from people who are re-entering the workforce after time away. All applications are considered on an equal-opportunity basis. Should you require reasonable assistance for the completion of your application, please contact us via the email address listed on our website. 

We offer flexible working hours. 

Please note that we are only able to respond with feedback to shortlisted candidates. 

About us 

Rights & Security International (RSI) stops human rights abuses committed in the name of national security. We challenge religious, racial and gender bias in national security policies and programmes, promote justice and transparency and ensure that voices of communities facing discrimination are heard. 

By submitting your application, you consent to our processing and retention of your personal data to the extent, and for the time period, necessary to consider the application. We will keep your application on file for no more than six months. 

Application Instructions 

Please apply using Charity Job, or contact us using the email address on our website if you have special accessibility needs regarding this application.