• Are you looking for volunteer roles ?

    Go to volunteering section

62

Arts Culture Heritage Jobs

Job Alerts On

No alerts left

Get job alerts sent straight to your inbox.

*Please enter a valid email

You haven't selected any filters. To create a tailored job alert, select your filters first.

Oh no!

By clicking 'Create alert' you agree to the Terms and Conditions applicable to our service and acknowledge that your personal data will be used in accordance with our Privacy and Cookie Policy and you will receive emails and communications about jobs and career related topics.

You will now get the latest from this search sent to your inbox.

Verify your email address and start receiving the latest job recommendations. Sign in or create an account to start managing your alerts.

A job alert for this search or a similar search term already exists. You can manage your job alerts by clicking here:

Closing in 5 days
Eden Brown Synergy, Bradford (Hybrid)
£58972.00 - £68525.00 per annum
Posted 3 weeks ago Quick Apply
Closing tomorrow
The Royal Parks, Greater London (On-site)
£32,666 - £39,187 per year
Posted 2 weeks ago
Harris Hill Charity Recruitment Specialists, London (On-site)
£40k - 45k per year
Posted 5 days ago Quick Apply
Closing in 2 days
Morgan Law, Westminster (Hybrid)
£50000 - £55000 per annum
Posted 1 week ago Quick Apply
Page 4 of 5
Holborn, Greater London (On-site)
£24,500 per year
Full-time
Permanent or contract (12 months fixed term)
Job description

The Society of Authors (SoA) is the UK's largest trade union for all types of writers, illustrators and literary translators. We’ve been advising authors and speaking out for the profession since 1884.  

We’re currently looking for a Membership & Operations Assistant to join our busy team. Our offices are based on Bedford Row / Theobalds Road in Holborn, London. The role offers some potential for hybrid working after initial training.

The role
As part of our member services team, you will assist with the smooth-running of activities in our London office. We’re looking for a tech-confident person to help with routine membership and database processes. A high level of accuracy and attention to detail is required. 

The successful candidate will be responsible for fielding incoming calls to the SoA and emails to the info@ email address, as well as updating member records. And as we’re just about to implement a new membership database, you will assist the team with testing and introduction across the organisation. The successful candidate will also be supporting in building management, staff and tenant needs in addition to deputising in the absence of the Head of Operations.

Key responsibilities
•  Supporting Membership with communication via email and telephone
•  Advising prospective members on how to join and manage payments
•  Forwarding queries and contracts to the advisory team
•  Issuing Public Liability Insurance documents
•  Issuing replacement membership cards
•  Inputting and processing applications
•  Sending correspondence to applicants regarding membership
•  Assisting with larger monthly processes, including but not limited to:
o  sending subscription reminders
o  data checking
o  importing data to Mailchimp
o  sending Direct Debit correspondence
•  Assisting the team with the testing of the new database
•  Packing and posting materials for external stakeholders

Additional responsibilities
•  Opening and closing of the reception area on specific days.
•  Handling incoming and outgoing mail and receipt of packages for the SoA and our tenants.
•  Maintaining kitchen supplies and ensuring that this area is kept clean and tidy throughout the week.
•  Being on hand to take care of any day-to-day issues which arise.
•  Providing support to the Head of Operations which may be wide in scope.
•  Assisting with events as required by the Head of Events or Head of Operations.
•  Any other task reasonably requested from the Management Team at SoA.

Essential skills and experience
•  Excellent call-handling and communication skills.
•  High accuracy and attention to detail.
•  Ability to prioritise work effectively and to complete tasks to strict deadlines.
•  Ability to work both in a team and independently.
•  A friendly and approachable manner, with a can-do attitude and a common-sense approach.
•  Previous database experience, an advantage if this is within a Membership organisation.
•  Familiarity with Office 365, particularly Teams, Outlook and SharePoint.
•  High accuracy and attention to detail.
•  Ability to manage issues in a calm manner.

Application resources
Posted by
The Society of Authors View profile Company size Size: 21 - 50

Empowering authors since 1884. We have been advising individuals and speaking out for the profession for more than a century.

Posted on: 15 July 2024
Closing date: 12 August 2024 at 09:00
Tags: Administration,Communications,Customer Service,Operations,CRM,Customer support,Data Entry,Database Management,Facilities,Events / Activities

The client requests no contact from agencies or media sales.