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Top job
Citizens Advice Southwark, Southwark (On-site)
NJC Scale 2 - £28,050 to £28,427 per annum
The role will assist in providing a quality service to clients through face to face, telephone and digital gateway assessment
Posted 4 days ago
Closing in 5 days
The King's Trust, Leeds (Hybrid)
£21,840 - £26,900 per year dependent on your skills, knowledge and experience
Posted 1 week ago
Closing in 2 days
Compassion UK, Fleet, Hampshire (On-site)
£47,500 per year
As a Senior Analyst you’ll take a lead in using data to better understand our supporters by applying advanced data analysis techniques.
Posted 1 week ago
Closing in 2 days
South Bank and Waterloo Neighbours, London (On-site)
£45,000 pro rata, plus benefits
Posted 3 weeks ago
Closing in 4 days
Westway Trust, Multiple Locations (On-site)
£28,433 per year
Seeking a passionate and committed Grounds Person to help keep the Trust's 23 acres of land clean, tidy, safe and attractive at all times.
Posted 3 days ago
Closing in 4 days
Harris Hill Charity Recruitment Specialists, Maidenhead (On-site)
£21.98 - 27.47 per hour
Posted 3 weeks ago Quick Apply
The British Society for Haematology, London (Hybrid)
£28,00-£32,000 (depending on experience)
Posted 1 week ago
Closing in 4 days
PCS, Cardiff, Cardiff (On-site)
£45,570 - £51,459 per year
Posted 6 days ago
Page 43 of 55
Southwark, Greater London (On-site)
NJC Scale 2 - £28,050 to £28,427 per annum
Full-time
Permanent
Job description

“Providing free, independent, confidential and impartial advice”

Citizens Advice Southwark has a track record of delivering high-quality services from its offices in Peckham and Walworth and outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice across all areas of social welfare law, and through using the experience of our clients to bring about positive change through research and campaigns. 

The role will assist in providing a quality service to clients through face to face, telephone and digital gateway assessment by supplying accurate, personalised, relevant information and guidance. You must have:

  • Recent experience of undertaking the role of Gateway Assessor or of providing information, advice and guidance to the public either through face to face, telephone and emails including experience of exploring clients’ problems and identifying appropriate next steps.
  • An understanding of the main enquiry issues involved in assessing clients' problems
  • Experience of using interpersonal skills, including sensitive listening and questioning skills to understand the needs of others, especially in the context of telephony
  • To understand, empathise with and be committed to the Service’s aims, principles and equal opportunities policies

Closing date: 9.00 am Monday 25 November 2024

Interviews: Wednesday 27 November 2024

In return, we can offer you a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% of gross salary, an Employee Assistance Programme and training and development opportunities to continue your professional development.

Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

Posted by
Citizens Advice Southwark View profile Organisation type Registered Charity
Posted on: 12 November 2024
Closing date: 25 November 2024 at 09:00
Tags: Administration,Advice / Information,Social Care / Development