Advice Team Manager Jobs in Central London, Greater London

Do you want to support individuals and families in our local community to improve their home’s energy performance with the overall goal of reducing the number of Merton and Lambeth residents who live in fuel poverty?

Are you looking for a role with a professional, supportive and expanding advice charity with over 80 years of experience working in South West London?

If so please read on:

Citizens Advice Merton and Lambeth (CAML) is the leading advice charity supporting individuals and families across the London boroughs of Lambeth, Merton but also wider London. We provide a range of information, support and advice services. We also work to raise awareness and understanding of the challenging issues affecting our clients and communities.

Owing to charity expansion, we are looking for advisers with experience in providing energy advice. If you have at least one year’s experience of working in an advice support organisation, are passionate about supporting individuals and families in need and interested in joining a dedicated, professional team we would love to hear from you.

The successful candidates will have excellent interpersonal skills and be able to work flexibly with clients and for the charity skills and experience to provide high quality energy information and advice. You will be meticulous in your work, especially when supporting clients and maintaining case records for continuity of follow up advice and casework. You will also be very well informed with regard to legislation, case law and policy changes relating to advice and benefits.

You will help clients to maximise their income, provide education around energy-saving techniques and support with energy debt issues including billing, applying for grants and setting up payment plans.

Main duties and responsibilities

• Deliver comprehensive energy advice directly to clients via face to face and telephone appointments
• Ensure income maximisation for clients through the take up of appropriate welfare benefits.
• Commit to ongoing training/development as requested by the charity
• Use your interpersonal skills to explore, listen and understand complex problems as they affect each individual and tailor your approach to advice accordingly
• Provide a clear plan of action and follow-up on actions relating to cases as appropriate
• Identify and escalate serious problems, including safeguarding, appropriately
• Ability to work to own initiative within a team environment. Work closely with service colleagues and wider CAML team
• Support clients in CAML offices and outreach venues
• Promote the Energy Advice Service within the local community

Monitoring Quality and Case Recording

• Ensure all client engagement and support is comprehensively and accurately recorded
• Review your work, and monitor quality standards, as per the Citizens Advice quality framework
• Ensure data protection regulations are adhered to and office procedures followed
• Work with your line manager and senior managers to develop and improve services, and your own standards

Other Duties and Responsibilities

With the wider charity team and other organisations, ensure clients are supported with related advice issues

Ensure all work is fully compliant with our policies and procedures and Citizens Advice Quality Standard

• Assist and contribute to the charity’s communications, research and campaigns work

• Maintain positive working relations with our stakeholders

• Professionally represent Citizens Advice Merton and Lambeth

• Other duties as requested by your line manager, senior manager and Chief Executive

Research and campaigns

Support the R&C team on any campaigns the team is working on.

Professional Development

All of our team receive comprehensive induction to the charity and our work. We support Advisers in their professional development to ensure we’re up to date with recent legislation, case law, policies and procedures relating to benefits and debt and undertake appropriate training as agreed with your line manager.

Person Specification

•  Generalist Adviser certificate (Citizens Advice or equivalent)

• Complete NEA Energy Awareness (Level 3) or relevant energy training or willing to complete it together with relevant energy/advice trainings

• An understanding of the energy sector and providing advice to Clients, including those in financial difficulty

• Experience of using client management databases (we use Casebook)

• Fantastic communication skills

• Ability to prioritise work, meet deadlines and manage caseload

• IT competency and experience

• Ability and willingness to work as a team

• Understanding of and commitment to the aims, principles and values of Citizens Advice service

This job description and personal specification does not form part of any contract.

If you’re interested in the role and joining us, we would be delighted to hear from you. Please follow the link to our website to read the full job description and find out how to apply.

The deadline for applications is 6pm, Sunday 17th November 2024. 

If you do not hear from us, we are afraid your application was unsuccessful.

We reserve the right to close applications early if we receive sufficient applications for the role.

We are registered with the Information Commissioner's Office and will process your personal data in accordance with the General Data Protection Regulation and Data Protection Act 2018. Please refer to our online Privacy Policy for more information on how your personal data will be processed and store.

Circa £68,000 per annum

Permanent

Part home/Part office (London) based

UNICEF ensures more of the world’s children are vaccinated, educated and protected than any other organisation. We have done more to influence laws and policies to help protect children than anyone else. We get things done. And we’re not going to stop until the world is a safe place for all our children.

This is a great opportunity to join the UK Committee for UNICEF (UNICEF UK) as our General Legal Adviser.

The Legal Adviser will support the Head of Legal and work across a broad range of matters. You will assist UNICEF UK in negotiating and managing contracts, ensuring the organisation adheres to legal terms required by UNICEF, Charity Law and our articles of association. The Legal Adviser is responsible for providing UNICEF UK with accurate, relevant, and timely advice and support.

We are looking for a qualified lawyer, with a valid practising certificate in the UK, that is experienced in working within a legal team (either in-house or in private practice) and is looking to use their excellent legal drafting, research, technical and negotiation skills to make a difference.

Act now and visit the website via the apply button to apply online.  

Closing date: 10am, Friday 15 November 2024.

First Round Interview Date: Monday 2 December 2024 via video conferencing (MS Teams).

Second Round Interview Date (if selected for a second-round interview): Thursday 5 December 2024 in-person at UNICEF UK, 1 Westfield London E20 1HZ.

In return, we offer:

· excellent pay and benefits (including flexible working, generous annual leave and pension, big brand discounts and wellbeing tools)

· outstanding training and learning opportunities and the support to flourish in your role

· impressive open plan office space and facilities on the Queen Elizabeth Olympic Park

· an open culture and workplace with colleagues who share our values, enjoy their work and are motivated to do their utmost for children.

· the opportunity to work in a leading children’s organisation making a difference to children around the world

Our application process: We use a system called "Applied" that anonymises your responses and focuses on your actual skills that are relevant to this role. This benefits you by giving you a greater chance of expressing your skills in this objective selection process.

We anticipate most colleagues will work at least one or two days a week in the office at 1 Westfield London E20 1HZ and the rest of the time from home.  We will happily discuss other flexible options to suit your circumstances.

We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, disabled candidates, and from men, because we would like to increase the representation of these groups at this level at UNICEF UK. We want to do this because we know greater diversity will lead to even greater results for children.

UNICEF UK promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.

We welcome a conversation about your flexible working requirements, personal growth, and promoting a workplace where you can be yourself and achieve success based only on your merit.

The successful candidate will be required to apply for a criminal records check. A criminal record will not necessarily bar you from working with us. This will depend on the nature of the role and the circumstances of your offences.

We only accept online applications as this saves us money, making more funds available for us to help ensure children’s rights.

If you require support in completing the online form or an application form in an alternative format, please contact the Supporter Care line during office hours.

If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. Please note that we only provide feedback to shortlisted candidates.

Registered Charity Nos. 1072612 (England and Wales) SC043677 (Scotland)

Circa £68,000 per annum

Fixed Term – 12 months

Part home/Part office (London) based

UNICEF ensures more of the world’s children are vaccinated, educated and protected than any other organisation. We have done more to influence laws and policies to help protect children than anyone else. We get things done. And we’re not going to stop until the world is a safe place for all our children.

This is a great opportunity to join the UK Committee for UNICEF (UNICEF UK) as our Partnerships Legal Adviser.

This is a new Legal Adviser role providing surge support for the Legal Team’s Partnerships work. The Partnerships Legal Adviser will assist the Partnerships directorate in negotiating and managing contracts and improving legal processes and knowledge management in the Partnerships directorate. The Partnerships Legal Adviser is responsible for providing UNICEF UK with accurate and relevant advice.

We are looking for a qualified lawyer, with a valid practising certificate in the UK, that is experienced in working within a legal team (either in-house or in private practice) and is looking to use their excellent legal drafting, research, technical and negotiation skills to make a difference.

Act now and visit the website via the apply button to apply online.

Closing date: 10am, Friday 15 November 2024.

First Round Interview Date: Monday 2 December 2024 via video conferencing (MS Teams).

Second Round Interview Date (if selected for a second-round interview): Thursday 5 December 2024 in-person at UNICEF UK, 1 Westfield London E20 1HZ.

In return, we offer:

· excellent pay and benefits (including flexible working, generous annual leave and pension, big brand discounts and wellbeing tools)

· outstanding training and learning opportunities and the support to flourish in your role

· impressive open plan office space and facilities on the Queen Elizabeth Olympic Park

· an open culture and workplace with colleagues who share our values, enjoy their work and are motivated to do their utmost for children.

· the opportunity to work in a leading children’s organisation making a difference to children around the world

Our application process: We use a system called "Applied" that anonymises your responses and focuses on your actual skills that are relevant to this role. This benefits you by giving you a greater chance of expressing your skills in this objective selection process.

We anticipate most colleagues will work at least one or two days a week in the office at 1 Westfield London E20 1HZ and the rest of the time from home.  We will happily discuss other flexible options to suit your circumstances.

We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, disabled candidates, and from men, because we would like to increase the representation of these groups at this level at UNICEF UK. We want to do this because we know greater diversity will lead to even greater results for children.

UNICEF UK promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.

We welcome a conversation about your flexible working requirements, personal growth, and promoting a workplace where you can be yourself and achieve success based only on your merit.

The successful candidate will be required to apply for a criminal records check. A criminal record will not necessarily bar you from working with us. This will depend on the nature of the role and the circumstances of your offences.

We only accept online applications as this saves us money, making more funds available for us to help ensure children’s rights.

If you require support in completing the online form or an application form in an alternative format, please contact the Supporter Care line during office hours.

If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. Please note that we only provide feedback to shortlisted candidates.

Registered Charity Nos. 1072612 (England and Wales) SC043677 (Scotland)

Role: Independent Living Advisor

Location: Homebased

Contract Type: Permanent

Hours: 35 hours per week, between Monday-Friday, 9am-5pm

Salary: £28,458 to £30,039 per annum

RBL provides life-changing support to our Armed Forces community which includes those who have served, those still serving, and their families. At times of crisis and need we offer them vital advice, assistance and funding.

We are looking for an Independent Living Advisor to provide specialist, person centred and holistic advice, guidance, advocacy, and support to people living with a long-term illness or disability or caring for someone with these conditions

As an Independent Living Advisor, on a day to day basis you will:

• Provide a comprehensive Independent Living Advice (ILA) service to people who are experiencing difficulties with day-to-day living, mobility, and self-care, or to those caring for someone in this situation, ensuring they have sufficient and appropriate information to make informed choices, working in a way that empowers them to take and maintain control of their own lives.
• Complete person-centred and holistic assessments, using information from Occupational Therapists and other health and social care professionals as necessary, to establish their eligibility for support services in their area, and provide advice on options available to people via statutory, charitable, and other sources.
• Manage a diverse and often complex caseload covering matters relating to, but not limited to, care assessments and care fees, Disabled Facilities Grants, equipment and minor adaptations, Direct Payments, personal budgets, disability advocacy, and access to various grants and funding streams as appropriate. 
• Deliver a high-quality advice service via telephone, email, and face to face meetings and home visits where appropriate and in line with RBL policies and procedures. 
• Identify, research and source services required to achieve the desired outcomes of people referred to the ILA service, ensuring they always receive a fully integrated and person-centred service co-ordinated with other RBL services. 

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.

You will be contracted to your home address, and you will perform most of your work remotely there using our collaboration tools to work with colleagues, with occasional travel incl. for monthly team meetings. Travel costs are covered.

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics and aim to operate an inclusive recruitment process.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

About Us

Street Support Network is a small, impactful charity that helps over 30 locations in the UK in their responses to homelessness.

Lead organisations in these locations pay us to host and maintain a localised online directory of services and advice. This is where most of our income comes from.

We also work offline, connecting people in local areas to co-produce better solutions, facilitate conversations and co-ordinate action.

About the Role

This interim role will play a pivotal part in the future of the charity by leading the team and our network of local partnerships to support those experiencing, or at risk of experiencing homelessness.

This high-impact role requires an independent and strategic leader who can balance managing existing partnerships with identifying and cultivating new opportunities and exploring options for a sustainable future for the charity.

We anticipate this role is needed initially for a six- month period to complete an options appraisal for the future. A longer-term appointment is possible, depending on the outcome of the appraisal.

The ideal candidate will demonstrate strong initiative, leadership, and the ability to contribute to both short-term and long-term strategic goals.

As a very small team we are very values driven and not too formal. Everyone really cares about what we do and homelessness more generally.

About the Responsibilities

Manage existing SSN locations:

• Manage relationships with existing locations and strengthen engagement with them, ensuring they receive tailored support and we receive maximum income.
• Use our CRM system to track partnership engagement, including relationship status, history and payments. This will likely include engaging with partners regarding outstanding payments.
• Host and facilitate quarterly online network events to encourage collaboration amongst SSN locations. Support our locations with managing their data integrity. This will include recruiting and managing volunteers. Measure and report on impact using Theory of Change and other metrics, both internally and for our partners. Be responsive to enquiries from potential new partnerships.

Support the Street Support Network Team:

• Provide appropriate support and direction to the two team members.
• Host and lead regular team meetings to ensure communication, engagement and collaboration.
• Meet regularly with Chair of Trustees and Finance Advisor. Prepare Reports for Trustees and attend Trustee meetings to present advice and support actions agreed.

Income Maximisation and Fundraising:

• Work closely with our Finance Advisor to maximise fee income from existing SSN locations.
• Collaborate with our external fundraiser to identify additional funding opportunities and submit compelling grant applications to supplement fee income covering the charities’ core costs.
• Provide guidance to local partners on their fundraising initiatives and grant applications to meet their SSN fees.

Explore and present an options appraisal for the future of Street Support Network:

• Work with Trustees, team and external partners to explore options for the future of SSN to include options for expansion and development of new products and services or for consolidation.
• Collect evidence and undertake stakeholder consultation and provide written reports to Trustees to help with decision making.
• Develop action plans for taking strategy forward.

About You

Essential Requirements:

• Significant knowledge and experience of the homelessness and charitable sectors
• Strong leadership skills and ability to manage, lead and motivate a small dedicated team
• Experience of managing budgets, contributing to strategy development and charity governance
• Experience of working with a variety of stakeholders including local authorities and VCSE organisations.
• Confident working independently Clear and effective communication skills both written and verbal including report writing
• Able to regularly travel to Manchester for team meetings

Desirable Requirements:

• Experience in volunteer recruitment and the delivery of meaningful volunteer programmes
• Experience in fundraising and writing grant applications
• Experience of leading a small charity or social enterprise
• Lived experience of social disadvantage (e.g. homelessness, mental health issues, substance misuse, offending and domestic violence and abuse)

ShareAction is an independent charity and an expert on responsible investment. We work to build a world where the financial system serves our planet and its people. We set ambitious standards for how financial institutions, through their investment decisions, can protect our planet and its people and campaign for this approach to become the norm. We convene shareholders to collectively push companies to tackle the climate crisis, protect nature, improve workers’ rights and shape healthier societies. In the UK and EU, we advocate for financial regulation that has society’s best interests at its core.

Position

Reporting into the Head of Communications, this is a strategic and hands-on management role responsible for driving ShareAction’s media function and acting as a key business partner for colleagues across the organisation. Using your experience of developing media strategies, you will advise teams on how to enhance ShareAction’s position as a thought leader on responsible investment, support organisational goals to influence decision-makers and engage target audiences and help manage ShareAction’s reputation by advising on risk and mitigation. You will line manage a Media Manager and Senior Media Officer in the UK and provide guidance to a Media Advisor in Brussels to design and deliver high-quality media relations activity and ensure the effective operation of ShareAction’s press office and internal processes, including media monitoring and reporting.

You'll play a key role in the development of campaigns to hold global companies to account for their impact on people and planet and promote research and recommendations to support our vision of a world where responsible investment is the norm. With excellent interpersonal skills, you’ll be able to work collaboratively, supporting colleagues to engage effectively with the media.

If this sounds of interest, we’d love to hear from you.

What you’ll bring to the team

We want to hear from you if you have substantial experience working in a press office or as a journalist, with recent experience at a senior level, and a strong track record of securing positive coverage to achieve brand, engagement and influencing goals. This role would suit someone who is skilled in developing and delivering media strategy to support organisational objectives – including thought leadership activity for specialist audiences – and has the interpersonal skills to collaborate effectively with colleagues at all levels across the organisation and win support for your recommendations. You’ll be a highly regarded people manager who has a proven track record of developing junior team members and putting in place the structures and support for them to succeed. You’ll be passionate about using the power of communications to help drive a better future for people and planet.

This role would suit someone who has outstanding verbal and written communication skills, with a flair for breaking down complex issues and the ability to use framing and messaging techniques to produce high-quality content that can resonate with target audiences and inspire action. You’ll enjoy working in a fast-paced, changing campaigning environment and have excellent organisational skills to be able to manage multiple projects at once. You might have previous experience developing media activity within a campaigning or advocacy organisation or on social, environmental or financial issues.

While we hope we’ll find someone with the majority of these skills and experience, we’re keen to hear from you even if you don’t have them all. We appreciate lots of skills are transferable, and we welcome opportunities to explore different ways of achieving our goals.

We are currently formalising our hybrid working policy; however, as this role involves a lot of close collaboration with London-based colleagues, there is an expectation that you will be able to come into the office once a week. The whole Communications team meets together in person at least once a month.

What we will do for you

We are a fast-paced organisation that has grown substantially over the past few years. We recognise that our people work hard to advocate for responsible investment and drive meaningful engagement with those who have the power to create a brighter future. Every day, they bring their expertise, passion and persistence to build a world where the financial system serves our people and planet. We want to ensure we provide the right environment for our colleagues to thrive, and we are committed to improving our employee offer where possible.

Currently, we are pleased to offer:

• A commitment to flexible working: over 60% of our employees have some sort of flexible working arrangement in place.
• Hybrid working: we are committed to supporting our staff to work in a way that suits their lifestyle and meets the requirements of their role.
• Internal promotion and development opportunities: we offer a range of ways to improve your skills and focus on what you love, including promotion, secondment, or sideways development opportunities. For some levels of roles, we also offer direct progression.
• The opportunity to help make a difference: we tackle some of the world’s biggest social and environmental challenges. We offer opportunities for you to develop your skills and experience in a friendly, flexible and supportive working environment.
• A unionised work environment: our staff have the opportunity to join the union and are supported by our recognised union, Unite. We regularly consult and negotiate with our employees on workplace matters ranging from working conditions to pay.
• Regular in-person meetings, including all-staff away days, retreats and directorate strategy days to create connected teams.
• 8% non-contributory pension: invested with NEST and their green funds.
• A healthcare cash plan with Westfield that gives you money back on your healthcare costs.
• An employee assistance programme: advice and support, lifestyle discounts and short-term counselling.
• 25 days’ annual leave (increasing with length of service) plus office closure at the end of the year, ensuring everyone gets time to switch off together.
• Enhanced family leave pay: up to 18 weeks paid at 90% for either parent.
• Enhanced sick pay starting at 5 weeks’ full pay from day 1.
• Season ticket loan and cycle-to-work scheme.

ShareAction values and respects all differences in people (seen and unseen) and welcomes applications from all backgrounds, communities and industries. We are committed to having a team that is made up of diverse skills, experiences and abilities, and we are working hard to provide an environment where all can bring their authentic selves to work. We know that some people won’t apply for a role unless they meet all the requirements listed in the job description. If this is the case for you, but you think you would excel in this role, we want to hear from you!

For further information and to apply, please visit our website via the Apply button.

Closing date: 9.00 am on Monday 25th November 2024.
First-round interviews: Thursday 5th and Friday 6th December 2024.
Second-round interviews: Thursday 12th and Monday 16th December 2024.

To be considered for this post, you must be legally eligible to work in the UK; unfortunately, we are unable to provide visa sponsorship.

Please be aware that when shortlisting, we are really keen to get a sense of your unique voice and individual experience, especially if you are using generative AI tools as part of your drafting process.

We are looking for a Welfare Benefits Specialist, with excellent knowledge of the Welfare Benefits System, to join our Greenwich Mental Health Hub. The successful candidate will be required to oversee the management of a Benefits Support Volunteer team and work closely with our partners at Bridge Support and Oxleas NHS across the local mental health service.

You should have experience of providing detailed/complex benefits advice, supporting individuals, and of working with people with mental health problems.

You will be a key person in maintaining quality within service delivery and maintaining clear communication and representation with clinical teams and team leaders.

Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check.

Closing date: Sunday 17th November (11:59pm)

Likely interview date: Week beginning 25th November

About Us

SEL Mind supports people with mental health problems and dementia in the boroughs of Bromley, Greenwich, Lambeth, Lewisham and Southwark. We are proud of our diverse workforce and know that our organisation is made stronger by the variety of backgrounds, experience, and ideas within it. We promote a culture of inclusion and representation, and are working hard to build a workforce that even better reflects the communities we support.

SEL Mind is somewhere that you can be your authentic self without fear of discrimination on the grounds of ethnicity, sexual orientation, disability, neurodivergence, gender, age, lived experience of mental health problems or anything else that’s part of who you are.

Read more about staff benefits and why staff love working here on our website.

About the role:

We're seeking an experienced and proactive Void Officer to join our team in Kings Cross. Working across almost all London Boroughs, we strive to provide a warm, safe home, from which our residents can begin their recovery, and our Void Officer play a vital role in preparing our properties for letting. This is a great opportunity for someone who is customer-centric, enthusiastic and a strong team player. 

As a Void Officer, you will proactively manage our maintenance voids and be responsible for processing pre void inspections and co-ordinating repair works, to get our properties ready to let in line with agreed timescales and to meet our KPIs. You will co-ordinate works with registered providers, approved contractors and our inhouse maintenance team.

In your role, you will keep void records up to date and assist with preparing void reports. You will work to build relationships with internal and external partners; and ensure we achieve value for money.

Additionally, you will work with our Caretakers and Service Teams to identify where we can improve our processes to deliver an efficient void service. 

About you:

• You bring experience of negotiating, and communicating clear, concise, and effective works specifications, and effectively liaising with internal and external partners. 
• Your toolkit includes an understanding of the financial impact of ineffective void or maintenance processes, and you innovatively find ways to reduce waste, achieve best value for money, and reduce void loss. 
• You have proven strong administration skills, including the ability to use database systems to record void progress.
• Strong team-working and interpersonal skills, maintaining a collaborative approach to delivering the service. 
• You are self-motivated and understand the impact of your work and follow through.
• You have proven experience of managing and prioritising a busy workload, working to meet competing deadlines.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.

This role is more than a job, it’s about making a safe home for people who have experienced homelessness, and we offer the opportunity to be part of supportive team who care about the way we do things, and work to improve homes and make a real difference in people’s lives.

Apply now to become a Void Officer for the Single Homeless Project turning properties into places people can call home. 

Important info:

Closing Date: Sunday 24th November 2024 at midnight 

Interview Date: Wednesday 4th December 2024 in Kings Cross

This post will require an Enhanced DBS check to be processed for the successful applicant. 

Salary: £24,570.00 per annum pro-rated, plus £5023.71 London Weighting pro-rated

Location: Holloway Road, Shelter shop

Contract: Permanent

Hours: Part time, 7.5 hours per week

Closing date: Tuesday the 19th of November at 11:30pm

We're looking for an inspirational people person to join us as a Assistant Shop Manager in our Holloway Road shop. This is an exciting opportunity, and we'd like you to join us to help raise vital funds for homeless and badly housed people.

You will work closely with the Shop Manager to ensure the shop looks welcoming, visually appealing and the team of volunteers are motivated and keen to engage with customers and maximise sales.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers, and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

Apply to be part of our team and be the change you want to see in society.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

How to Apply

Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviours below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything,

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them

A world class drama school and educational charity, LAMDA – the London Academy of Music & Dramatic Art – delivers exceptional vocational training in the performing arts. LAMDA’s core aim is to train and develop the best artists regardless of social or financial background. The Academy is at an exciting time in its evolution, paving the way for drama school training in the 21st century and developing multi-skilled creative artists and technicians. In order to ensure that its work is accessible to all, LAMDA is passionately committed to widening participation and operates a robust scholarship scheme, awarding significant support to one in five full-time students each year.

The Role

An exciting new role has arisen, where we are seeking a pro-active, solutions-focused, team player for the role of Development Officer (Operations) for our Development department. As Development Officer (Operations), you will lead the implementation of LAMDA's new fundraising database system of Raiser’s Edge, including data migration, system optimisation, and creation of comprehensive documentation.

Working closely with the Development Manager, you will play a pivotal role in maintaining and developing the CRM, to support fundraising and alumni relations efforts, while ensuring compliance with data protection laws and establishing best practices for system usage.

The successful candidate will have strong analytical and problem-solving abilities, excellent attention to detail, with a good understanding of CRM systems and fundraising processes. You will also have experience in financial processing, have keen database management skills and the ability to manage multiple priorities.

Application Process

A full job description can be found on our website via the apply button. 

We want you to have the opportunity to really tell us about yourself and explain to us why this opportunity is right for you. All applications will be judged on content, not on format.

To apply, please provide:

• A covering letter to tell us a little about yourself and why this position interests you
• Tell us what experience, knowledge and skills you have that meet the person specification outlined in the job description, include any practical examples that you may have
• CV
• Completed Equality and Diversity monitoring form

To be considered for this role, please send the above information by email to our HR department. 

Application Deadline

Closing date for applications: 5pm on Sunday 24 November 2024.

Interviews will be held w/c 2 December 2024.

Equality, diversity and inclusion are essential values at LAMDA and we are committed to promoting equality of opportunity for all staff and job applicants. We aim to have a diverse and inclusive workforce and value the benefits that a diverse workforce can bring to the Academy. We welcome applications from the Global majority, those with disabilities and from other under -represented groups. we are happy to provide recruitment information in accessible formats and a provision to accept applications in alternative formats.

As a Disability Confident Committed Employer, we are committed to ensuring that disabled people and those with long-term health conditions have the opportunities to fulfil their potential and realise their aspirations.

LAMDA is committed to safeguarding and protecting the children and adults that use our services and expects all employees and contractors to share this commitment. All LAMDA posts are subject to a safer recruitment process, including background checks and the disclosure of criminal records where applicable. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practices across all of our activities and services.

We are looking for an experienced Immigration and Public Law Solicitor to join our team in London. RLS has experienced tremendous growth in the past 3 years, including the award of an Immigration and a Public Law Legal Aid Contracts. As we go from strength to strength, we strive to become further embedded in the communities we work with and to keep fighting individual and collective injustices. 

The successful candidate will provide supervision and assist with the management of our developing and expanding UK casework teams, whilst working on a small targeted caseload of their own, and overseeing regulatory compliance. This includes acting as the LAA supervisor role for our legal aid contracts; both Immigration and Asylum, and Public Law. This is an exciting opportunity for someone who wants to work in a collaborative environment with colleagues who share the same commitment to advancing migrant justice.

The Casework Supervisor role is for an experienced solicitor who wants to work in a dynamic and innovative legal organisation which prioritises staff wellbeing and high quality client care. People with lived experience of migration are strongly encouraged to apply.

Job purpose and responsibilities

The central objectives of this post are:

1. Supervision of Immigration and Public Law Casework: Working with the Legal Director to supervise the Immigration and Public Law casework provided by RLS in the UK through legal aid and other funding arrangements; and ensuring full compliance with relevant regulatory frameworks.

2. Team Management and Supervision: Working closely with the Legal Director to help lead  and manage RLS casework teams in the UK and internationally, to help ensure the delivery of high-quality casework that meets project goals and objectives; and the development of high-quality legal information materials and other legal resources.

3. Contract and Regulatory Compliance Management: This includes responsibility for the management and delivery of: 

(i) RLS's Legal Aid Agency (LAA) contracts, including maintaining Specialist Quality Mark (SQM) standards, financial compliance and ensuring Peer Review standards are met:

(ii)  LAA billing processes for both controlled and licensed work

(iii) OISC and SRA compliance

1. Personal Casework: Have personal conduct of a limited but strategic caseload, contributing to the overall objectives of RLS.

2. Strategic Litigation Development: Collaborate with the RLS Legal Director to identify emerging trends and issues in immigration and asylum law, and develop strategic litigation aligned with RLS’s mission.

3. Sector Support and Development: Provide second-tier support to other immigration advice organisations, leveraging RLS's expertise to enhance sector capacity.

4. Legal Aid and Pro Bono: To contribute to development and improvement of procedures and protocols for our innovative legal services which aim to combine multiple funding sources to sustainably contribute to addressing the increasing shortfall in the legal representation available for the people RLS works with. 

General duties:

• Supervision of RLS legal casework in the Immigration & Asylum and Public Law category to the highest standards

• Maintain such financial records and financial information as may be required by inter alia the LAA

• Conduct file reviews as per RLS’s Independent File Review procedure, OISC and SQM requirements

• Together with the RLS Legal Director, identify developing immigration and asylum law issues / themes and develop strategic litigation in line with RLS’s mission

• Ensure LAA contract quality and financial compliance, including responsibility for oversight of LAA billing (both controlled and licenced work)

• To act as RLS’s Quality Representative; and as result: 

• Be responsible for ensuring caseworkers and casework procedures are up to date and compliant with the SQM requirements

• Act as point of contact with the LAA; and 

• Overseeing any actions arising out of LAA audits, reviews or visits.

• To fully comply with and ensure that all casework teams and processes are also fully compliant with OISC (and SRA) standards of regulation, professional conduct and ethics at all times.

• Work collaboratively and supervise pro bono volunteer lawyers.

Team work

• Work effectively with other RLS legal and non-legal staff and contribute to broader organisational initiatives and those involving legal information and community legal support in particular

• Attend and contribute to regular and incidental team meetings and discussions

• Maintain and develop excellent relationships with frontline agencies and grassroots groups to enable effective joint working

• Attend training internally and externally as agreed with the Legal Director and maintain and make available to RLS, a record of all training undertaken and CPD points obtained

• Deliver training for colleagues or externally as and when required

• Undertake other duties which may be regarded within the nature of the post, in discussion with the Legal Director.
   

Who we are looking for 

RLS relies on the energy, skills and enthusiasm of people who share our vision and are drawn to striving together for change. If you share our values, ethos and objectives, and feel like you can contribute to RLS strategically and practically, we would love to hear from you. 

Person specification - essential requirements

• Be a solicitor qualified in England & Wales with around 3-5 years of experience (or more) as an immigration caseworker, paralegal or solicitor within a legal aid environment

• Be IAAS accredited and hold an up to date accreditation (senior caseworker and supervising senior caseworker  level)

• Have immigration casework and supervision experience sufficient to meet  the relevant Legal Aid Supervisor standards as specified in the 2024 standard civil contract here and eligible immediately to satisfy the LAA Supervisor Standard for both Immigration and Asylum, and Public Law

• A comprehensive understanding of all relevant regulatory and quality standards, including SRA, SQM, LAA Immigration Specification, OISC Code of Standards, and Peer Review Process Document Criteria

• A dynamic and innovative self-starter

• A highly organised individual

• Fluent in English

• A strong commitment to upholding the human rights of people who migrate and people at risk; and access to justice and empowerment through the delivery of high-quality, client-focused legal services

• The successful candidate will be required to obtain an enhanced DBS certificate (we cover the cost). However, a criminal record is not necessarily a barrier to recruitment but should be disclosed on application

• Have the right to work in the UK

• Experience and understanding of pro bono legal projects.

Person specification - desirable requirements

• Lived experience of migration systems

• Experience of management and development of casework teams with diverse experience levels, ensuring the delivery of compliant, high-quality casework

• Skilled in delivering training both internally and externally, with a focus on fostering development-oriented and ambitious casework teams

• Knowledge of languages other than English

• Experience in community legal advice and information projects

• Experience working in OISC regulated environments with a legal aid contract

• Experience of working with volunteers

• Experience in implementing corrective actions from regulatory or quality audits, reviews, or visits.

A little bit about the role 

This role will be closing at 12pm on Thursday 14 November.

This role will sit within the Fellowship team, within the wider external relations directorate, and be managed by the Fellowship and engagement lead, supported by our chief social worker and a steering group of staff and trustees. This will ensure that we are connecting fellows – social workers who have completed one of Frontline’s programmes – to our young people’s work. The postholder will also have strong links with our communications and fundraising teams, which also sit within the external relations directorate.

The postholder will shape and grow all our work with and for young people with experience of social work, ensuring all involved have a positive experience. Our goal is to improve social work by listening to the needs of children and young people with lived experience. By involving them in all aspects of our work, we can make social work more effective and responsive for vulnerable children and families across England

We are seeking a dedicated professional who excels in youth-centred social work, with hands-on experience supporting young people aged 14-25. You will understand the unique challenges they face, especially those with care experience, and have insight into relevant social care policies. Working collaboratively with senior leadership, you will support inclusive, cohesive programme delivery.

The successful candidate will be an effective communicator and strategic relationship builder who prioritises youth voices and partnership. Skilled in managing complex workloads and securing funding, you will also bring a strong commitment to diversity, equity, and using technology to enhance impact.

Some key responsibilities include:

• Bringing individuals with care and social work experience together, helping them to have a bigger influence on Frontline's mission to create social change for vulnerable children without a safe and stable home.
• Leading and growing the young people’s advisory board, recruiting and inducting new members.
• Developing a programme of activities for the young people’s advisory board and other experts by experience which includes quarterly meetings, day sessions and residentials each year.
• Collaborating with the Fellowship team to aid the development of future opportunities available fellows, using insights, voices and experiences from young people directly.
• Developing a mentoring programme for all of Frontline’s experts by experience through our Fellowship.

Please see job pack for full list of role responsibilities

A little bit about you 

This role will suit an experienced leader who is passionate about empowering young people with lived experience and integrating their perspectives into impactful social work. The hiring panel will be looking for candidates who demonstrate a deep commitment to inclusive leadership, strong coordination skills across diverse teams, and a proven ability to build meaningful engagement with young people and stakeholders.

We have a fast-moving culture within the team and organisation, so we’re looking for someone who is who is well organised, details-focused and can use their initiative to do what works. You will have excellent communication skills, be able to build relationships with people and be willing to learn. There are lots of opportunities for growth and development in this role – and for the right candidate to make the role their own. 

If you feel you have the skills to make a real impact and contribute to creating lasting social change for children and families, we would love to hear from you. 

Important information

We have increased the diversity of Frontline’s workforce in the last 12 months, but we need to do more to have greater racialised minority representation in our senior roles. We know the value racialised minority voices bring and therefore, we are strongly encouraging applicants from these backgrounds to apply. We are also a disability confident employer and welcome applicants with disabilities. Please let us know how we can make the recruitment process more accessible for you .

We recognise that artificial intelligence (AI) such as ‘ChatGPT’ etc can be useful for applicants e.g. to shorten an initial draft, so we do not attempt to have an absolute ban on AI in applications. However we would caution applicants not to rely too much on AI in drafting answers to application questions. We want to hear your authentic voice arising out of your experience, and we will be looking for answers that use examples and experiences that are specific to you. You are more likely to be able to produce that kind of content yourself than an AI will.

We reserve the right to close this role ahead of the deadline once we reach a suitable number of applications, so please apply as soon as you can!

You will need to have current right-to-work in the UK prior to application and for at least the first six months (for permanent positions) or for the full duration of the contract (for fixed-term positions). Visa sponsorship is not guaranteed.

If you would like to find out more about the role, please contact Jackie Sanders, External Relations Director, contact details can be found in the job pack.

This is an exciting opportunity for an individual with experience of coordinating projects to play a key role supporting the delivery of our Diocesan strategy, Southwark Vision 2024-2035, Christ Centred Outward Focused.

As a result of a successful application for funding from the National Church, the Diocese of Southwark has launched the Southwark Diocesan Investment Programme (DIP) - a multifaceted, integrated and transformational programme designed to help resource and implement Southwark Vision and further mission, ministry and growth across the Diocese.

You can find out more about it here, Diocesan Investment Programme - The Diocese of Southwark

You will play a key role in the successful establishment, monitoring and management of the Apprenticeship style training programme for trainees in Children and Young People work in churches in the Diocese of Southwark.

The postholder will enable the training placements to be properly administered and monitored, as well as, providing additional support for the apprentices and their parish line managers by having regular meetings and telephone calls. This post will require liaising with parish Children’s and Youth workers, coordinating training courses and general administration.  

This is a new role, giving the opportunity to be involved from the start of the project, and to support the trainees on their journey to  ministry in Children and Youth Work in the Diocese.

International Manager
£44,745 – £49,554 pa, plus excellent benefits
London (including flexible working)
Fixed-term maternity cover contract (12 months)

We are looking to appoint a dynamic, diplomatic, and driven individual to help lead the work of the international team and to deliver our ambitious international strategy.

Reporting to the Director of Professional Standards, you should have excellent communications skills, be highly articulate and organised, and have experience of working in an international environment.  

We need a confident individual to manage our international team and to support the delivery of a busy and diverse portfolio. We only recruit the best and in return for your commitment the College offers an attractive salary and benefits.

The College values a diverse workforce and welcomes applications from all sections of the community, reflecting the population it serves.

We are committed to building and maintaining an inclusive and supportive culture, a place where we can all be ourselves and succeed on merit.  We aim to promote a more inclusive environment, which attracts all candidates and signals our commitment to celebrate and promote diversity.

We will provide appropriate reasonable adjustments for candidates who may have a disability.

We only recruit the best and in return for your commitment the College offers an attractive salary and benefits.

We operate a hybrid working model of on-site and working from home/remote, which helps to ensure a flexible work life balance.

We welcome applications from all sections of the Community.

The Royal College of Psychiatrists is the professional membership body for psychiatrists and promotes excellent care for people with mental illness. It has 19,000 members and engages with government and the media as the leading voice of the UK’s mental health services. The College is a values-based organisation and, in 2019, was named Charity of the Year in the European Diversity Awards.

Closing date: 20 November 2024.
Interviews: 4 December 2024.