Advice Manager Jobs
We have a number of Youth Development Lead positions we are recruiting for across the East Midlands.
We will be hosting an assessment centres on the 3rd and 4th of October at our Nottingham centre. Please note you must be available to attend on those day. You can find out more about each role we have advertised and its specialism along with the relevant job description by viewing the adverts on our Careers site. All roles we are considering for the Assessment Centre will have (East Midlans) in brackets by them.
Why do we need Youth Development Leads?
Last year, we helped more than 40,000 Young People, with every three in four moving into a positive outcome for either work, education or training. Youth Development Leads play a crucial role in supporting young people, no matter the young person's background or current circumstances, to fulfil their full potential. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of Youth Development Leads!
Perks for working at The Trust!
- Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year
- Flexible working! Unless the location of the role is remote, the Youth Development Lead role requires a combination of office days and working from home.
- You can volunteer for and/or attend events – music festivals, The Prince’s Trust Awards, active events etc.
- In-house learning platform! Develop your skills for your career and your role
- Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas.
- Personal development opportunities through our Networks – PT CAN (Cultural Awareness Network), PT GEN (Gender Equality Network), PT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network).
- Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave.
- Interest-free season ticket loans
- The Trust will contribute 5% of your salary to the Trust Pension Scheme
- Generous life assurance cover (4 x annual salary)
Equal Opportunities
Here at The Prince's Trust, we're committed to Equality, Diversity and Inclusion. We want to be an organisation that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, disability, race, religion and sex. Our goal is to create an environment where everyone, from any background, can be themselves and do the best work of their lives.
We are looking for people who can bring different perspectives and experiences and especially welcome applications from those who are underrepresented in our organisation and sector, such as candidates from Black, Asian and Minority Ethnic backgrounds.
We’re a Stonewall Diversity Champion and we are an employer that is Disability Confident. Our staff, volunteers and young people are supported by PT CAN (our Cultural Awareness Network), PT GEN (Gender Equality Network), PT DAWN (Disability & Wellbeing Network) and Pulse (LGBTQIA+ Network).
We believe that every young person should have the chance to succeed, no matter their background or the challenges they are facing.
The client requests no contact from agencies or media sales.
It’s an exciting time to join the Third Age Trust as we develop our policy and influencing work across the u3a movement. We are looking to the future, raising our profile and reaching out to new communities with an aim to encourage a continued growth in membership.
Reporting to the Policy Manager, in this new role you will support the team to deliver the Trust’s strategic plan, and help to build our policy and research offerings, strategic partnerships and other influencing and impact initiatives.
Highly motivated and with a strong attention to detail, you’ll understand the power of the u3a model and have proven skills at engaging with stakeholder audiences and bringing them along with you, both new and existing. You will bring ideas and energy to the role and have a track record of conducting research, analysing data, and preparing policy documents and reports.
This is an excellent opportunity for a student or recent graduate interested in gaining practical experience in policy, research and impact development within a non-profit learning focused organisation. You should also have an interest in the age agenda and working with older adults.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Trusts and Foundations Officer - Remote / Hybrid Working
Fixed Term | 11 Month Maternity Cover | Full Time, 37hrs PW
The role provides the option for flexible working arrangements in terms of location. It can either be remote or a hybrid setup, with our main office situated in Derby City Centre.
For more than 80 years, families have been choosing MHA to support the needs and aspirations of their loved ones in later life. People have been forging friendships through our community programmes; fundraising to drive our charitable goals; and spreading the warmth, comfort and spirituality that you’ll find across every MHA home, community and development. All our work is always for one reason, which will always stay the same. Helping older people to live later life well.
Could you be the person to join MHA as our Trusts and Foundations Officer as we continue to enable people to thrive in later life?
About the Role
This is an exciting opportunity to make a difference through the playing a vital role in our Philanthropy Team.
Reporting to the Senior Philanthropy Manager this role is responsible for working alongside their line manager, wider team and operational colleagues to write and support applications to trusts and foundations for funding.
The role also plays a key role in the stewardship of our trust and foundation supporters, building strong and meaningful relationships with these organisations and individuals. Whilst not a key focus of this role, the post holder may also be required to support the Philanthropy Team’s wider work including corporate and major donor approaches.
The role will provide an effective and efficient service supporting the organisation and our homes and schemes to meet our vision, values and strategic objectives. For more information on the role please see the attached Job Description.
About You
We are looking for a passionate and skilled trusts and foundations officer to play a key role in building on the successes of our trusts and foundations programme. With passion for both writing and supporter stewardship you will be able to write persuasively and build meaningful relationships with those who support us. Working well as a team player you will work closely with both the wider Philanthropy Team and operational colleagues to support local applications as appropriate.
You will have a track record of delivering efficiently and effectively. You focus on insight, stewardship and persuasive writing to get the right result for the organisation and building lasting and substantial relationships with funders. You will also be an effective communicator developing trusting relationships across the organisation and with our funders and supporters, taking everyone with you on the journey.
In return we offer a committed and supportive team and a great staff membership scheme which includes training, pension, life assurance, access to high street vouchers and lots more. We will interview on a rolling basis, and reserve the right to close the recruitment period early if we are successful in recruiting to this role.
About us
Methodist Homes – MHA is the largest charity care provider in the U.K. We have 80 years’ experience of delivering care and support to over 18,500 older people. We understand what it takes to help people live later life well through our Care homes, Retirement schemes and MHA Communities.
At MHA we place great importance on nurturing the mind, body and spirit of those we care for, their families, along with commitment and dedication from our 7,000 employees and 4,000 volunteers regardless of faith, background or belief.
As the largest charity care provider in the UK, we offer some of the highest quality care, accommodation and support services for older people throughout Britain. Our mission is to inspire the best care and wellbeing at every stage of later life.
Why join MHA?
We have a supportive 'family' like culture, the people at MHA are genuinely warm, friendly and a pleasure to work with.
- High colleague employee engagement scores.
- Highly supportive and compassionate leadership team.
- Colleagues have access to Chaplaincy and Pastoral support.
- Employee Assistance Programme.
- Independent free counselling and legal advice
- Favourable pension scheme
- Hardship/welfare fund
- Competitive pay and benefits.inc a discount scheme
- A range of flexible benefits including an option to buy or sell additional annual leave
- Genuine career progression and development.
Please provide your full CV and Covering Letter for review.
We look forward to receiving your application
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Sunday Times Best Places to Work 2024
Based in Hayle, we are looking for a new team player to join this high performing team who deal with all incoming requests for help, both by telephone and email, to listen to and record the needs of elderly and/or terminally ill people and their pets.
Where help is required, to raise a computerised record to log the case, task volunteers nationwide by telephone and email to offer assistance to elderly petitioners with the pet care and reassurance needed in order to honour our mission statement of “Peace of mind for owners, love care and safety for their pets”. Liaise with both petitioner and volunteer throughout to ensure the delivery of our service. This post will require a good overall understanding of the needs of elderly people and their pets.
An essential occupational requirement of this role is to participate with on-call midweek evenings and weekends (this will be one full week in five). Together with other members of the on-call team you will participate with on-call on a rota basis to help ensure and maintain our emergency telephone line during these times.
MAIN DUTIES AND RESPONSIBILITIES:
i. To assist in contacting volunteers nationwide by telephone and email and tasking by telephone as required to help petitioners with their pets.
ii. To listen to the needs of each petitioner and accurately record information for each petitioner and their pet by completion of a computerised case to record volunteers assigned and the service provided.
iii. To ensure you record all of your communications onto the database in an accurate and timely fashion by way of comments on each petitioner case at the end of each conversation.
iv. To help maintain up-to-date records and mailing lists for petitioners, petitioners’ contacts and volunteers throughout the course of your work.
v. To ensure the appropriate delivery and quality of service provided to petitioners when you are handling a request for:-
a) Dog Walking
Task a minimum of two volunteers per case to assist with dog walking. Contact all volunteers after their first dog walk to check and ensure they have started, log all responses onto the database, then complete the case.
b) Home Checks
When a potential long term fosterer is identified, you will be asked to task a volunteer to visit and carry out a home check. Once the completed home check has been received, complete the case – (all home checks will be valid for 12 months).
c) Short Term Fostering (stf)
To initially gather as much information about the pet(s) as you can and how soon a foster is required. Raise a case and log all details onto the database, begin a computerised search for a suitable volunteer to foster, arrange transport, if needed, to take the pet(s) to the volunteer and follow up 24 hours after the pet arrives to ensure all is well. Keep in touch weekly.
If the pet goes home – arrange transport to take the pet back home, again follow up 24 hours after the pet has returned home with a phone call to the petitioner to ensure all is well. If dog walking or any other assistance is needed, raise a new case and task the appropriate volunteers to either dog walk, offer Pet Care, reassure etc.
If the pet(s) goes into long term foster – refer to your line manager, once a decision is made, then follow the protocols for Long Term Fostering see below.
d) Long Term Fostering (ltf)
Raise a Long Term Foster Case, if needed, identify and chat to potential individuals, all of whom must already be home checked, run through the home check with the person to identify any changes, refer to your line manager, once the right individual is selected, arrange transport to take the pet(s) to their new ltf home. Once the pet(s) have arrived, follow up 24 hours later to ensure all is well.
e) Pet Care
When required, task a volunteer to visit a petitioner and offer pet care, whether it is to administer medicine, groom, clean out a litter tray, bird cage, reassure, or any other pet care as agreed with your line manager as this is not an exhaustive list.
f) Talks
To task a volunteer to give a talk, attend an event, or represent The Trust, but, always take advice from your line manager with regard to appropriate volunteers for these tasks.
g) On-call
To ensure delivery of our service by participating in on-call and helping to maintain our emergency telephone line. Together with other members of the on-call team, on a rota basis to help answer on-call emergencies this will be one full week in five – Monday to Monday including the weekend encompassing bank holidays, if applicable. A day in lieu will be given for working bank holidays.
Upon completion of an entire week on-call and following a debrief with your line manager, a rest period of 1 day will be given to you immediately after ie Tuesday.
On-call is for emergencies which will require an urgent response, for example if an ambulance is waiting to take someone to hospital, your urgent response is vital to provide peace of mind for the owner, love care and safety for a frightened bewildered pet.
v. To liaise with all other members of The Trust to help maintain a quality service.
vi. To contribute to the team by helping to update volunteer and petitioner cases in the course of your communications.
vii. To help maintain filing and filing systems related to your work.
viii. To liaise with all other staff of The Trust in a flexible manner.
ix. To liaise with all petitioners and members of the general public in a polite and helpful way.
x. To be familiar with and adhere to procedures and protocols, disciplinary and applicable rules and ensure compliance with legislations (Health and Safety, Data Protection, especially the privacy of members, petitioners and volunteers alike).
xi. At all times to ensure and maintain a compassionate, professional and efficient public image for The Trust.
Together with such additional general duties as the Employer shall reasonably require, having regard to the needs of the Employer’s business as a Charitable Trust.
This position is based in our head office in Hayle, Cornwall.
“Peace of mind and practical help for older people – love, care and safety for pets”
The client requests no contact from agencies or media sales.
Community Southwark is the umbrella body for the Voluntary and Community Sector (VCS) in Southwark. We support charities, community groups and individuals through capacity building, networks and volunteering.
Location: Hybrid – Bermondsey · Southwark · London Staff work in the office for a minimum of two days per week.
Our vision is thriving communities with the power, resources, and partnerships to create a more equal Southwark.
We have 1,000 Voluntary and Community Sector (VCS) members. We have over 60 years’ experience of offering free services and making connections, including:
· Advice and training (e.g. governance, funding, evaluation and impact)
· Networks to bring groups together and influence decision makers
· Tailored support for ethnic minority led groups
· Information sharing through our e-bulletins, social media, venues and funding databases
· Advertising, matching, and celebrating volunteers, including Healthwatch Ambassadors and corporate volunteers
We have strong and productive links with funders, Southwark Council, businesses, and the local NHS. We host Healthwatch and a network of Health Ambassadors. We work in partnership to support thriving neighbourhoods and community led solutions to the borough’s deep-rooted inequalities.
Main Purpose
The VCS Support Officer role provides advice and support for voluntary and community organisations about organisational development. It equips organisations and individuals with the skills and knowledge to run effectively, legally, and sustainably – enabling them to create thriving communities and a more equal Southwark.
The role has a wide remit and is guided by the needs of Community Southwark members. The key objectives are:
· Providing support and advice
· Networks and events
· Learning and Development
· Information and Resources
· Safeguarding
Benefits:
· 30 days annual leave (exclusive of public/bank holidays) per annum; pro-rata for part-time employees.
· 2 Volunteering Days per annum (pro rata)
· £535 annual training allowance.
· Pension – Employer contribution: 5%
· Cycle to Work Scheme.
· Flexible working
· Enhanced maternity and paternity pay
· Employee Assistance Programme (24/7 confidential helpline for personal or professional concerns)
We are the umbrella body for the voluntary and community sector in Southwark.
The client requests no contact from agencies or media sales.
Welfare Benefits Advisor – Adults
Salary: £27k to £30k negotiable & dependent on experience
Training can be provided in key areas of the role for those with essential experience. (see person specification)
Hours: 37.5 hours a week
Place of work: Centre for Independent Living, Mo Mowlam House, Clem Atlee Court, SW6 7BF
Contract period: Permanent
Accountable to: Welfare Benefits Team Leader
The Organisation
Action on Disability (AoD), founded in 1979, is one of London’s leading Deaf and Disabled People’s Organisations. As we believe in the social model of disability, our values and principles embrace inclusive and accessible ways of working both internally and in all our activities, seek the participation and contribution of our members, and encourage and respect diversity.
The organisation is a medium sized charity with a Board of Trustees (at least 75% is disabled trustees), 25 staff and a strong ad hoc staff and volunteer base including many with direct experience of disability - all of whom are passionate about removing the barriers that disabled people face.
AoD provides five key services. These are: Youth, Employment, Welfare Benefits and Independent Living.
AoD’s Welfare Benefits Service
The Welfare Benefits Service provides free independent advice and assistance to all disabled residents and their carers who live and work in Hammersmith and Fulham borough. The service is for all ages, including parents and carers of disabled children.
We provide free advice and assistance, up to and including Tribunal level, on all Department for Work & Pensions (DWP) benefits, Tax Credits, and some local authority benefits.
Welfare Benefits Advisor will
- Provide high quality Welfare Benefits advice and casework and, as appropriate, representation at the 1st Tier Tribunals for disabled individuals of the London Borough of Hammersmith and Fulham.
- Write Mandatory Reconsideration requests and in a limited number of cases, write appeal submissions.
- Undertake direct welfare advice and casework.
- Maintain appropriate records of work undertaken using an appropriate electronic Welfare Benefits Recording and Information System via AoD’s Charity Log, and through the use of Excel
- Gather information to monitor and evaluate the service.
- Assist with funding applications / tender bids by providing basic factual information to Fund Raising Manager/CEO/Managers to enable them to apply for funding and also enable them to write funding/tender applications.
- Contribute to Welfare Benefits related publicity material, social media, reports for the Board of Trustees and other stakeholders and other documents as required.
- This post requires travel to different locations, e.g. for home visits.
For all work:
- Work in a person-centred way
- Produce agreed regular monitoring and progress reports
- Comply with AoD’s agreed policies and procedures.
- Participate in the wider development of the service and contribute to service improvement as required.
- Be computer literate and administratively self-supporting.
- Undertake any other reasonable duties as identified by the line manager.
Closing Date: 10am Monday 23rd Sept
Interviews: Scheduled for Wednesday 02nd Oct.
Please note we do not accept CVs and only review applications sent via email or post, not via social media.
Finally, Action on Disability positively welcomes applications from Disabled people.
Please identify any specific requirements you may have, or wish to bring, to ensure full access at your interview if you are shortlisted.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Action on Disability prides itself on being an accessible and equal opportunity employer.
No agencies please.
Turn2us is a national charity tackling poverty and the structural causes of financial insecurity. We work with co-producers and partners to provide people in financial crisis with the means and agency to get back on their feet, build resilience, move forward with their lives and thrive.
As an equal opportunities’ employer, we are committed to equity, inclusion and diversity and the value people from different backgrounds bring to a team. If, like us, you believe everyone has the right to have enough to live on, and you are ambitious about eradicating poverty, join us and build your career with a charity dedicated to ensuring dignity and equity for all.
The Turn2us E-learning resource is a key project aiming to equip non-professional advisers with the knowledge and tools they need to effectively support people experiencing financial insecurity.
Our e-learning project is in its early stages. While we've laid the groundwork and prepared initial courses, there's significant potential for the right candidate to make a substantial impact on its further development and expansion.
You’ll also be working with our benefits experts and communications team to create high quality information content for a variety of platforms and mediums.
You will be someone with experience in the creation of varied and high-quality digital and print content both written and visual, in particular e-learning courses, as well as a passion for developing a deep understanding of our users and their needs.
The ideal candidate can work independently and manage their own time to hit project deadlines. You will enjoy working as part of a small team but will also be able to work across the whole organisation to develop new content. You have great communication skills and are comfortable working with users, community groups and other stakeholders to discover their learning needs.
We offer flexible working patterns, both in terms of hours and remote working. Please note that all employees are required to work from the office a minimum of 4 days a month.
Some roles may be required to be in the office more often than others and this will be agreed with the hiring manager upon starting at Turn2us.
Please note that all job offers are subject to 2 – 3 satisfactory references and a disclosure satisfactory to Turn2us from the Disclosure & Barring Service (DBS).
Closing date: 9th September, 9:00am
1st Interview date: 24th and 25th September
This role is part of the FearFree Service which provides individual and family support to domestic abuse victims, perpetrators, and their children.
The Assessment and Early Interventions Team act as the gateway for all referrals to the Devon Service, and additionally provides a helpline service. Working within an experienced and established team, the Assessment and Early Interventions Advisor will:
- Triage referrals.
- Answer the helpline.
- Conduct risk assessments and offer immediate safety planning advice.
- Respond to safeguarding concerns.
- Signpost victims and professionals to other support agencies where appropriate.
- Offer specialist domestic abuse advice and support to professionals.
- Deliver educational and bespoke support sessions to medium risk victims of domestic abuse.
In addition, the role requires the building of effective relationships both internally within the Devon Team and externally, supporting a multi-agency approach.
Main Duties and Responsibilities:
Working within the agreed policies, principles, and codes of practice of FearFree, the post holder will:
Working with vulnerable people and risk management:
· Provide a victim focused service, with an understanding of the impact of trauma on vulnerable people.
· Demonstrate specialist knowledge and understanding of domestic abuse and how this may impact on the wider family unit.
· Provide advice, guidance and support to people who are victims of domestic abuse.
· Assess, manage, and review risks to service users, colleagues, and self, including the use of the DASH riskassessment tool and SOAG.
· Make safeguarding referrals where appropriate: including Children’s Social Care, Adult Social Care, Mental Health crisis teams and MARAC.
· Work directly with individuals or groups as agreed with the Team Manager.
· Safeguard the health and welfare of service users and their families.
· Respond to emergencies and crisis situations including supporting a service user to access a place of safety if appropriate.
· Work with service users sensitively to share information, particularly MARAC outcomes.
· Provide support on the helpline to victims of domestic abuse and other agencies.
· Assist, encourage and empower service users to make their own decisions and choices as appropriate.
Team working
· Offer professional advice and support to multi-agency partners.
· Feedback to the Team Manager, Devon Service Manager, Head of Service and/or other Support Workers any information related to the service users support needs or risk issues, and progress on support tasks.
· Work effectively in partnership with multiple statutory and voluntary agencies to enhance service delivery, safety, and safeguarding.
· Contribute to effective team working with a flexible and pro-active approach, including cover for other team members’ holiday and sickness.
· Work closely with other agencies, to network with, make referrals to and maintain good relationships with, and be able to disseminate information appropriately.
Administrative duties
· Help provide a responsive support service with a high quality of customer care.
· Answer the telephone and take messages and referrals, act on messages and referrals, and provide a triage service for all referrals.
· Assist in the referral process and follow-up, contacting other agencies and helping to arrange appointments.
· Assist in the assessment and allocation of service users.
· Update written and computerised records with accurate clear information to deadline, including maintaining details of any special needs required by service users.
· Assist with monitoring and evaluation policies and procedures and producing reports.
Additional tasks and responsibilities:
· Ensure personal safety for self, other staff, and service users at all times.
· Participate in personal training and supervision opportunities and attend team meetings.
· Carry out other tasks appropriate to the post, which may be identified as the service develops and as agreed with the Team Manager and Devon Service Manager.
· Adhere to confidentiality policy and procedures, ensuring data is kept secure.
· Work within FearFree policies and procedures.
For a full job description/person specification and to apply, please follow the link provided on this website. The closing date for this role is 3rd September, with interviews currently planned to take place on 6th September
FearFree is committed to encouraging equality and diversity in the workplace. We strive to be a diverse and inclusive place to work where we can all be ourselves and individual differences are recognised and valued.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are delighted to be recruiting IAG qualified Careers Adviser to deliver information, advice and guidance across Kent, Medway and East Sussex, supporting individuals to maximise their potential.
CXK is an award-winning charity that empowers young people and adults to build the skills and confidence they need to move into sustainable education, employment or training. The National Careers Service provides careers information advice and guidance to help people make decisions about learning, training and work.
Passion, innovation, and integrity are at the heart of our culture. Therefore, we’re dedicated to bringing together highly skilled people who are passionate about making a difference. In return, we offer a flexible, professional, and friendly working environment in which our staff are truly valued and invested in.
As a Careers Adviser you will be responsible for providing Careers Information, Advice and Guidance to adults on a range of opportunities including learning, career paths and employment. Primarily this role will involve working in the community but may also be required to deliver sessions virtually.
This is an exciting opportunity for a passionate individual with a genuine desire to make a difference and who wants to join an organisation that improves the lives of more than 260,000+ individuals every year.
In return for your skills and experience, you’ll receive the following benefits:
- An annual salary of £26,398 to £31,554 (pro rata)
- 30-33 days holiday, plus bank holidays pro rata
- Defined contribution pension scheme (matched by CXK up to 10% depending on length of service)
- Death in service life assurance policy (3 x annual salary)
- Flexible working
- Generous sick leave benefits
- Enhanced maternity and paternity leave
- Comprehensive training and development programmes
- Mental health first aiders
- Cycle to work scheme
- Tech scheme
- Interest free season ticket loans
- Interest free parking permit loans
- Employee Assistance programme (AXA)
Closing date for applications: 9am, Monday 2nd September 2024. Interviews will take place on 11th September 2024 in Hastings, East Sussex.
**Please note that we reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as soon as possible**
The role of Project Administrator is a permanent position. We will consider applications for the role on a full or part-time basis, with a minimum of 22.5 hours per week.
The focus of this role is to provide administrative support to HES projects to ensure back-office functions are efficient and timely. You will work across our fuel poverty and retrofit projects supporting project managers and key staff to ensure administrative tasks are completed to a high standard. The role will be varied, and some tasks will change over time as we secure further funded projects that require administrative support.
Pay and conditions
- The role is full-time however part-time will be considered, (minimum of 22.5 - 37.5 hours per week).
- The salary for the role will be £27,121 - £29,803.
- You will be entitled to 25 days paid holiday (plus statutory holidays).
CSE offer a range of benefits including, subsidised bike purchase and Tech Scheme, Life Assurance, Health Cash plan, retail discounts and discounted breakdown cover and many more.
We will pay fees and expenses on relevant training courses.
Specific responsibilities
An applicant appointed to the role will be expected to:
- To sort HES inbound post, ensuring items are passed to the correct team or staff member and coordinate HES outbound post requests, collating and printing information to send to households.
- To coordinate text messages to send to clients who would benefit from our advice services and speak to households by telephone and triage households to appropriate HES projects.
- To book home visits for advisors, keeping calendars up to date with appointments, cancellations and amendments. Accurately completing the home visits risk assessment when required.
- To coordinate events data and bookings across the team and supporting energy advisors with event preparation.
- To coordinate retrofit activity with funders and report back on outcomes and queries, managing 8+ retrofit staff diaries and keeping them up to date with appointments, cancellations and amendments.
- To record client details and follow HES team guidance documents to assess the help and support needed. Ensuring to update our client databases and other contact management systems accurately.
- Support the internal training programme, making sure evaluations are completed and booking inductions for new starters.
To see a more detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website.
Essential attributes for this role include:
- Ability to respond to clients in a respectful and engaging manner.
- Ability to communicate effectively with people at all levels verbally and in writing.
- Ability to work in a team and able to identify areas where their skills complement others.
- Ability to maintain admin systems independently and accurately.
- Able to take responsibility for your own work and seeking support where necessary.
- Highly organised at managing time and a busy workload.
Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the attached job description.
How to apply
To apply, please download and complete the application form available from our website. Your application should demonstrate your suitability for the role against the criteria outlined in the person specification.
The closing date for applications is Wednesday 4 September by 5pm.
Interviews are expected to take place Tuesday 10 September, though this is subject to change.
If invited to interview, we will ask you to provide evidence of eligibility to work in the UK.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Working Well Trust is a mental health, learning disability and neurodiverse and employment focused charity in London. All of our projects share the aim of improving the lives of people with mental health support needs, or who have learning disabilities and/or who are neurodiverse through training and employment.
This new role of People Lead will be working with our team to support their employment and wellbeing, as well as providing the key structure and systems to enable the Trust to deliver to our clients and funders. Over the last couple of years we have expanded and although we are proud of how we support our clients and colleagues it is now clear that we need in-house support to ensure that this continues and to help drive improvements.
As this is a stand alone post (ie you will be the only HR/People specialist) we do need someone who is experienced and CIPD qualified. Experience of the charity/third sector is not essential nor is management experience. Commitment to promoting welfare and inclusion are essential requirements for the role.
You will be reporting to the CEO but also be the key employee on the People and Culture sub committee which brings together trustees, including a HR professional, and staff to discuss and plan work priorities.
The role we are recruiting for is as follows:
Full time: 28 hours per week but we can be flexible what hours and days these are worked.
If you would like to discuss this role please see the Job Description for contact details.
Please click apply to send your CV after answering the screening questions.
Candidates need to clearly outline how they meet the person specification points in their personal statement.
Employee benefits include an employer contribution to a personal or workplace pension equivalent to 6% of gross salary. 30 days annual leave plus paid public holidays (FTE).
Working Well Trust is an equal opportunities and Confident about Disabilities.
Closing date: 9am Thursday 5 Septemeber
Telephone interviews: During week beginning 9 Septemver but may be held earlier
Final Stage interviews: TBC
Please complete the screening questions and press apply to send your CV.
The client requests no contact from agencies or media sales.
This is a fantastic opportunity to work for a charity providing vital support to some of
the most deprived members of our community. The Watford and Three Rivers
Refugee Partnership (WTRRP) provides services to refugees, asylum-
seekers and other vulnerable migrants in our area, to improve their well-being and interaction with the local community and services. The Casework Coordinator role will focus on ensuring that asylum seekers and refugees engaging
within our service will receive specialist information, advice and advocacy support.
This role will provide support to clients dealing with key issues of
immigration, housing, welfare and health. You will work alongside a strong
established group of volunteers who currently provide a number of roles within the
organisation.
Responsibilities:
• Manage a caseload of clients who require specialist advice and support, ensuring that cases are progressed effectively, including detailed record-keeping.
• Work effectively with the Committee, Office Manager and caseworker
volunteers to ensure issues are resolved. This includes the running
of regular Case Review meetings and managing the minutes and case
records.
• Offer support and guidance, including training where appropriate, to volunteer
Caseworkers and Befrienders.
• Implementation of our safeguarding policies coordinating with our
Safeguarding Lead.
• Take a lead role in weekly Drop-In sessions on
Tuesdays 11am – 1pm.
• Manage a referral phone line.
• Process enquiries about WTRRP, take referrals for clients and contribute to
regular referral intake meetings, offering triage support and signposting.
• Create links and work effectively with public sector agencies to ensure our clients can access all entitled support in a timely and appropriate manner.
• Create effective referral relationships within the refugee sector and wider
charity sector to ensure our clients have access to high quality and effective
support through specialist agencies and services.
Qualities and skills:
Be able to work on your own initiative and independently, with good
organisational skills and IT knowledge.
Be a team-worker with good communication skills, and should have
experience of casework and of working alongside volunteers. You will have an understanding of
safeguarding of vulnerable adults and children.
Have a good understanding of the issues affecting asylum seekers, refugees
and people seeking Leave to Remain and the barriers they face.
Experience in relation to the benefit
system, be able to keep up with law changes as they take place and the impact of these changes on our clients.
Desirable experience:
Experience of advocating on behalf of vulnerable client
groups to ensure that they get fair access to services, including a
knowledge of housing options available and the mechanisms that can
be used to advocate effectively on behalf of clients.
Experience of working with people from a wide variety of cultural backgrounds,
and/or skill in languages.
OISC Level 1 (or higher) qualification or are willing to study for this in the future.
Proposed terms of employment:
• Salary: £27,000-£33,000 depending on experience and qualification
• Duration of contract: two years, extendable
• 37 hours per week. Occasional evening and weekend work for committee and volunteer support meetings.
• Place of work: WTRRP office, hybrid and outreach which may include appointments in the community.
• Holiday entitlement: 20 days plus bank holidays including the days
between Christmas and New Year.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Working closely with our existing Head of Services, you will have joint responsibility for the operational management of Services across our organisation. Key tasks and responsibilities will include:
- Line managing our Service Managers.
- Liaising with and reporting to commissioners.
- Monitoring service efficacy.
- Ensuring all services have written policies and processes in place.
- Supporting the senior management team with the development of new services.
- Acting as a Designated Safeguarding Lead.
- Mobilising new services.
You are required to maintain regular contact with partner agencies, commissioners and funders, negotiating on behalf of the charity, and building strong and positive relationships with others.
This role can be based in either Wiltshire or Devon, requiring travel across the South-West and a willingness to attend meetings in all our offices on occasion.
MAIN RESPONSIBILITIES
SERVICE DELIVERY MANAGEMENT TEAM
- Be an active member of the Service Delivery Management Team.
- Contribute to the development services across FearFree.
- Ensure FearFree complies with all legal requirements; advise the CEO when a breach is likely or has occurred.
- Achieve and maintain external accreditations, such as Leading Lights, ISVA Standards and Respect Standards.
- Provide cover for your counterpart Head of Services (primary responsibility for safety and support services).
- Act as a Designated Safeguarding Lead for FearFree.
- Support senior colleagues – including the Head of Communications, Head of Fundraising, and Head of Finance – to ensure excellent services and a joined-up approach.
MANAGEMENT ROLE
- Attend management team meetings.
- Mobilise new services.
- Take a leading role in the writing and development of tenders and bids for new services.
- Working within the agreed policies, principles & codes of practice of FearFree, develop, implement, sustain and improve frameworks and systems to achieve objectives and priorities through effective procedures.
- Work with relevant senior managers to advise on formulating, updating & monitoring relevant FearFree policies & procedures, updating manuals as and when required, ensuring that support staff have appropriate access to them and record sightings of updates.
- Manage change in accordance with change control procedures.
- Liaise and network with other agencies, statutory, voluntary, & private as appropriate.
- Oversee the quarterly and annual reviews for Commissioners.
- Develop and manage own workload having the ability to work independently, using own initiative.
- Attend relevant local, regional and national groups, forums and meetings as appropriate.
- Contribute to the development of new projects as required.
- Manage other tasks appropriate.
- Ensure all services meet with the requirements of accredited bodies, legislation, contractual obligations, best practice and FearFree policies.
SUPERVISORY ROLE
- Ensure the provision of line management, support and supervision for Service staff.
- Respond to complaints escalated from the projects.
- Develop and oversee project/service plans.
- Monitor compliance with procedures at project level.
- Chair project/service management meetings.
- Ensure project reports and returns are completed on time.
- Provide advice, information, training and support to staff related to organisation policies and procedures as required.
- Arrange training courses or identify training opportunities to ensure staff & volunteers have access to specific knowledge related to relevant issues for service delivery.
For a full job description/person specification and to apply, please follow the link provided on this website. There is no specific closing date for this role and this vacancy will close once a suitable candidate is found, so early applications are encouraged.
FearFree is committed to encouraging equality and diversity in the workplace. We strive to be a diverse and inclusive place to work where we can all be ourselves and individual differences are recognised and valued.
The client requests no contact from agencies or media sales.
DOTW UK has a small, high-performing and dynamic services team dedicated to delivering high quality, person-centred healthcare in a fast-paced environment, ensuring exceptional personal and team performance.
We are looking for an Outreach Senior Caseworker with experience of delivering effective advocacy on behalf of people from marginalised communities. This role will play a key role in the delivery of services that will support equal access to primary medical services for people seeking asylum in contingency accommodation in Northeast London. The outreach service will offer initial health and social assessments, urgent care, and will facilitate GP registration and, and support access to wider healthcare and support services within the area through direct referrals and signposting, and coordination with other local services and partners.
As part of DOTWs Services team, you will support the service by proactively promoting DOTW’s service at individual accommodation sites, providing social assessments for residents and their dependents, escalating health issues of any immediate concern, and support responses to urgent health and/or safeguarding concerns. As part of a culture of best practice, you will ensure adherence to DotW policies and will provide support resolving complex cases, deploying your demonstrative experience delivering person-centred, compassionate care and/or advice and support to people seeking asylum or from other excluded communities.
You will lead by example, demonstrating effective advocacy, coordination, and multi-tasking skills, The role requires emotional agility, and resilience, especially when dealing with complex situations such as mental health crises, trafficking, and homelessness, where you will draw on your experience to manage complex situations calmly and compassionately. You will be someone who thrives in a dynamic, fast-paced environment and be able to work productively and constructively within a close-knit team by demonstrating an open and responsive attitude and using your excellent communication skills.
You will have strong IT skills and ideally a driving licence to be able to support us to deliver our services in our dedicated mobile clinic vans. You will have the skills to work independently and manage your own and volunteers' health and safety, sometimes working alone.
You will be supported by an experienced team, regular line management, and clinical supervision. Skills in Basic Life Support, First Aid, safeguarding, mental health management, and trauma-informed approaches will be provided.
Those with lived experience of migration, the asylum system, homelessness, or exclusion from health services are encouraged to apply.
For more information on the role, including a person specification, please refer to the role profile.
Closing Date:
Wednesday 11th September at 9am.
How to Apply
To apply, please submit your CV & Covering Letter on the link provided with the following details:
- Why you would be interested in the role
- Contract length – 6 or 12 months
Your CV and cover letter should be clearly tailored to the position and should reference points from the person specification section of the role profile. Interview dates TBC.
Applications which do not demonstrate the essential skills, knowledge, experience, and competencies will not be shortlisted.
How to Apply
To apply, please submit your CV & Covering Letter to the email provided with the following details:
- Why you would be interested in the role
- Contract length – 6 or 12 months
Your CV and cover letter should be clearly tailored to the position and should reference points from the person specification section of the role profile.
Applications which do not demonstrate the essential skills, knowledge, experience, and competencies will not be shortlisted.
We work tirelessly to empower excluded people to access healthcare.
The client requests no contact from agencies or media sales.
Crisis is the national charity for people experiencing homelessness. In 2024 we embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.
Crisis Skylight Brent offer direct services to people who are homeless or at risk of homelessness. Alongside our frontline service offer, we develop and lead strategy and partnership projects to deliver positive change for homeless people in Brent.
Job Title: Lead Worker (Housing Coach), please note internally this role is known as Lead Worker (Coaching)
Contract: 12-month fixed term contract, parental leave cover
About the role
As one of the Lead Worker you will play a role in supporting people who are homeless or at risk of homelessness by providing assessment, coaching advice and advocacy, whilst linking individuals into services that provide support. This role will also provide support to the facilitation of the Winter Night Shelter 2025, including ensuring that service users accessing the night shelter have an opportunity to resolve their homelessness sustainably.
The key to success will be your ability to make collaborative, consistent and psychologically informed relationships with services, colleagues, and partner organisations. You will have the ability to empower and upskill service users to be proactive in their accommodation search. You will provide support with practical aspects of their route out of homeless, including access to housing, benefits, and other relevant needs. You will Lead Work a caseload and provide effective case management in line with the Crisis Case Management Framework.
Skills, knowledge, and experience vital to succeeding in this role:
-
Passionate about and dedicated to ending homelessness.
-
Comprehensive understanding and experience of accessing housing via private rented sector, local authorities, housing associations, supported providers and others.
-
Good knowledge of issues affecting homeless people, including housing, welfare issues, trauma, substance use, involvement in criminal justice services, and social isolation
-
Proven track record of successfully using coaching, IAG or psychologically informed approaches with people who have experience homelessness.
-
Skills and experience in partnership working and networking.
-
Flexible and adaptable to change.
-
Strong team player, able to use own initiative and reflect on your own practice.
-
Previous experience in the voluntary or statutory sector with a focus on working alongside marginalised people or groups.
Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions in the application form, we encourage you to apply.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Working at Crisis
Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.
Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.
As a member of the team, you will have access to a wide range of employee benefits including:
-
Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
-
Pension scheme with an employer contribution of 8.5%
-
28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
-
Enhanced maternity, paternity, shared parental, and adoption pay.
-
Flexible working around the core hours 10am-4pm
-
Two-days (pro rata) wellbeing days
-
And more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How do I apply?
Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.
If you would like to know more about this role/ the service, you can attend an Open Evening at Crisis Skylight Brent 1-2 Bank Buildings, High Street, Harlesden, NW10 4LT on Thursday 29 August 17.30 – 19.30. If you’re planning on attending, please can you let the Hiring Manager Nick Bradshaw know via email (contact details can be found on our website). If you’re unable to attend but would like more information, please feel free to contact Nick.
Closing date: Sunday 8 September 2024 (at 23:59)
Interviews will be held on Monday 16 September Crisis Skylight Brent 1-2 Bank Buildings, High Street, Harlesden, NW10 4LT.
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.
Registered Charity Numbers: E&W1082947, SC040094
The client requests no contact from agencies or media sales.