Advice Manager Jobs

East London based charity Ascension Community Trust (ACT) is recruiting a new CEO to lead the next stage of development of this much-loved community organisation. Based in Custom House in Newham, our next CEO will work with the trustees, staff team, volunteers and local community to support the continued success of Ascension Community Trust, delivering its vision, mission and values. Our current focus is on better health, improved education and less poverty amongst residents of our community.Our range of services includes foodbank and advice service, youth and afterschool clubs and much more, supporting all members of the community including families, older people and adults with complex needs. With an existing strong foundation of impactful services to build upon, there is so much potential for the next CEO to achieve future growth.  

Responsibilities

• Leadership and Management of Staff and Volunteers
• Organisational planning and development
• Developing relationships with other community partners
• Oversight of fundraising and financial management, with staff team
• Oversight of marketing and communications, with staff team

Qualifications

• Bachelor's degree or equivalent experience
• 3+ years' experience in a senior management position within a charity or community organisation
• Leadership and management skills essential
• Excellent written and verbal communication, including networking
• Experience of writing grants and reports desirable

Community Catalysts CIC is a busy, buzzy social enterprise that tries hard to live up to its name. We’re working in partnership with Wiltshire Council and need an energetic, and imaginative person to coordinate things for us.

You will lead the Wiltshire Community Micro-enterprise Project which will support local entrepreneurial people and community organisations to offer new and creative care and support options for people who need help at home or in their communities. In this way we will help people to get the support they need to live the life they want.

To do this job you must:

• Understand the world of care - but maybe feel it could do with a bit of a shake up!
• Be a real people person - able to work well with all sorts of folks with confidence.
• Instinctively make connections - and join up dots that are sometimes less than obvious.
• Be able to spot what people are good at and nurture it.

Have a look at our website and the job description and person specification for more information about us and the job. You will be employed by Community Catalysts and based in the Wiltshire area.

Follow the link to download an application pack which includes the job description and person specification.

Closing date for applications is 5.00pm on 11th September 2024 and interviews will take place on 19th September 2024 in Trowbridge.

We welcome applications from people from all sections of the community.

We’re seeking a skilled and dedicated individual to join our Achieving Potential department as a Music Coordinator. This is a really exciting and unique role for our organisation. As the Music Coordinator, you will lead on the development and delivery of sound-based activities within SHP as part of the wider Achieving Potential programme.

About the role:

The Music Coordinator will be responsible for the development and coordination of new and existing activities, including a music production course, facilitating song writing workshops, and music sessions aimed at supporting recovery from mental health issues, homelessness, and substance use.

The Music Coordinator will facilitate projects in line with funded programmes, including those detailed with specific ETE (Education, Training & Employment) outcomes, and run sessions to produce work in accordance with the organisational timetable. This role includes supervisory elements and requires project management skills.

About you:

• Understanding of clients’ needs and aspirations, and ability to identify and assess clients’ needs using a strengths-based and person-centred approach
• Experience of teaching music to adults and/ or young people experiencing disadvantage.
• Experience of line managing volunteers and or/ staff
• Experience of facilitating groups to adults and/ or young people.
• Good interpersonal skills, considering you will be working with vulnerable adults and young people.
• Ability to use databases and Microsoft office packages to record and edit information.
• Ability to stay calm and empathetic when met with potential challenging behaviour from those experiencing homelessness and/ or disadvantage.
• The ability to plan lessons/ events/ workshops in a clear and appropriate manner

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals

Important Info:

Closing Date: Sunday 8th September at midnight

Interview Date: Wednesday 18th or Thursday 19th September in Kings Cross

This post will require an Enhanced DBS check to be processed for the successful applicant.

Senior Technical Engineer – Infrastructure

We are seeking to recruit an Infrastructure Engineer to be responsible for leading the Infrastructure team and ensuring that the organisations infrastructure is maintained, is secure, is available and has the correct capacity to meet the organisation’s needs.

Position: SIT42 Senior Technical Engineer - Infrastructure

Location: Home Based, U.K Nationwide

Hours: 35 hours per week

Salary: Salary circa £39,655 per annum (inner London weighting £3,950 per annum or outer London weighting £2,100 per annum may be applied in accordance to where you live)

Contract: This is a fixed term contract for 12 months

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: 15 September 2024

Interview Date: To be confirmed

Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

The Role

Reporting to the Infrastructure and Service Desk Manager within the Technology Team. The role of the Senior Infrastructure Engineer will work primarily within Azure & Microsoft 365 technical stack as we continue to adopt more of these technologies.

The role will require:

· Excellent understanding of Microsoft technologies

· Excellent understanding of technology security.

· Excellent understanding of cloud technologies – Azure / Intune / Defender etc…

· Excellent understanding of server & end-user applications

About You

Experience and Personal Attributes

· Experience working with Microsoft Azure as an Infrastructure Engineer

· Good level of literacy/written communication skills

· Good level of verbal communication skills

· Professionalism and integrity

To fulfil the role, you must have the right to work in the U.K

You will be asked to submit your CV and a covering letter of no more than two pages demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.

In return…

This is an exciting opportunity to work with stroke survivors and their families to support them following stroke and to raise stroke awareness in the local population. We offer a host of amazing benefits and flexible working options, with opportunities to progress your career.

About the Organisation

Stroke Association. Rebuilding lives after stroke.

We believe everyone deserves to live the best life they can after stroke. And it’s a team effort to get there. We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives. Every five minutes, stroke destroys lives. Help us rebuild them and join our team.

You may also have experience in areas such as Infrastructure, Infrastructure Team Lead, Infrastructure Team Leader, Infrastructure Manager, IT, IT Systems, IT and Cyber Security Officer, Data Security Officer, Programme Manager, Programme Officer, Cyber Security Project Officer, Hardware Engineer, Cyber Security Officer, Support Engineer, 3rd Line Support, 3rd Line Support Engineer, Infrastructure Engineer, Infrastructure and Security.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Volunteer Coordinator

£25,000 + benefits (25 days annual leave, reward scheme and pension)

Leatherhead, Surrey

About the role:

We are looking to appoint a Volunteer Coordinator. This is a newly created role. The Volunteer Coordinator will support the Volunteer Manager in the development and delivery of Rainbow Trust’s volunteer programme.

The post holder will be the first point of contact for volunteering enquiries and will be involved in all aspects of the volunteer programme including recruitment. Induction, management, engagement and retention.

This is an excellent opportunity to maintain a breadth of volunteer coordinator experience with increased responsibility.

What we’re looking for:

Conscientious and disciplined approach to work – good customer service with the ability to liaise with different stakeholders, manage workload effectively.

A helpful and supportive team member – who can work collaboratively with others.

A high level of attention to detail and accuracy – producing precise, high quality, consistent work to meet deadlines.

Confident use of MSOffice – you have strong attention to detail, are comfortable working with data, and produce high quality work.

Ability to develop and maintain harmonious relationships – you have the ability to inspire and provide advice and support to all volunteers

What we offer:

We have a range of fantastic benefits that we offer our employees, this includes:

• Flexible working hours to balance home and working life
• Access to the Blue Light Discount Card Scheme, and other rewards and discounts
• Time off in lieu
• 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 years to use in your 10th or 20th year of service (pro rata for part time)
• Bike to work, season ticket loan and payroll giving schemes
• Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year
• Pension scheme (we will contribute 5% of your salary and you will contribute at least 3%)
• The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and half day Christmas shopping
• A recommend a friend recruitment referral bonus

About us:

Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of time together, providing expert, practical and emotional support, where they need it for as long as it is needed.

How to apply:

Please send your CV and a covering letter highlighting why your application meets the criteria set and should be considered above others to us via the link.

Interview dates: Interview dates to be confirmed

Interviews will take place at our Head Office in Leatherhead. We will only contact those applicants who have been successful.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

An enhanced DBS disclosure will be required for this post.

We are committed to safeguarding and promoting the welfare of children and young people and we expect all employees to share this commitment.

Rainbow Trust is an equal opportunities employer and we welcome applications from all backgrounds. We are a Best Companies One-Star rated organisation.

The Support Services Coordinator is crucial in helping with the administration and data management of the Support and Information team. We are a small and friendly team of 8, who need a coordinator with excellent I.T. and data skills who is keen to put these into practice to directly support bereaved families and the professionals who work with them.

This is a great role for someone with excellent organisational skills and a passion for the work of the charity.

Please answer the following three questions in your cover letter

Q1 It is 4pm on a Friday and aftr a busy week you still have the following tasks to undertake:

1. Complete the End of month statistical report for your manager and for Fundraising (this usually takes 2 hours to complete).

2. Post bereavement packs to 3 families

3. Email the helpline befrienders the weekend helpline rota.

4. Import Professionals e-Newsletter sign-ups into Raiser’s Edge (database)

5. A colleague has been locked out of the training platform and requires help.

6. Respond to an email from a bereaved parent asking for directions to the Family Day which is happening this weekend.

7. Run an urgent report the National CONI Lead requested this morning.

8. Email training certificates to delegates following completion of their online training evaluation

Please put these in order of priority and explain your reasoning

Q2 You have received an excel spreadsheet with a download of our online training evaluation forms, each form contains about 10 questions and you have about 100 answers already. You have been asked to analyse this data and provide a draft report with graphs, % and some simple explanation/analysis. Tell us step by step on how you will approach this task?  

Q3 - Outline an example of where accuracy, thoroughness and timeliness of your record keeping has been important and explain how you went about achieving this.

City & Hackney Carers Centre is a warm, welcoming and inclusive organisation which aims to improve the quality of life for unpaid carers. A cornerstone of our organisation is the provision of high-quality information and advice, enabling carers to understand their rights and entitlements.

We are seeking a Carers Support and Information Officer to provide carers with information on their rights, a friendly listening ear and the opportunity to meet other carers in similar situations through coffee mornings and online workshops. 

This post would suit someone who enjoys working with people, is a good listener and communicator and who is looking to develop their knowledge of carers rights, statutory services and welfare benefits. 

This post is client facing and will be based at our office in Dalston, Hackney which we share with 6 other local charities.

We seek a motivated, enthusiastic person who enjoys working with teams and with people generally and who is passionate about delivering the highest quality information to unpaid carers. A second language is desirable but not essential.

We are interviewing on a rolling basis as soon as suitable candidates apply, so please send in your CV and covering letter as soon as possible. 

For homeless people, or those at risk of homelessness, finding employment and housing opportunities can feel like an uphill battle, even more so if they’re affected by physical, mental health or substance use issues. Providence Row works with those affected by homelessness and those vulnerably housed in London, offering an integrated service of crisis support, advice and progression programmes. We ensure that people often excluded from mainstream services gain the support and opportunities they need to create a safe, healthy and sustainable life.

About the role

• Delivering a range of support to people who use drugs or alcohol, including bespoke harm reduction advice.
• Helping people from historically underserved communities to access the needle exchange and treatment services, as desired.
• Researching new opportunities to engage with members of the Tower Hamlets’ public about drug and alcohol use and available services in the borough.
• Signposting to other support services, as appropriate.
• As needed, accompanying other Reset Outreach and Referral Service workers or external professionals on outreach and in-reach in order to better understand the local environment as well as build rapport with clients.
• As needed, serving in the needle exchange rota in order to better understand the service as well as build rapport with clients. Supporting on a pilot wound care project in conjunction with Accelerate.

Benefits

• 27 days holiday plus bank holidays
• Pension – 5% employer, 3% employee
• Cycle to work scheme
• Season ticket loan
• Employee assistance programme
• Monthly reflective practice
• Wide range of learning & development opportunities

 To apply:  Please upload your CV with a covering letter, detailing how you meet the job specification. CV’s without a covering letter will not be considered.

Research shows some people, especially women and marginalized groups, may hesitate to apply unless they match all the criteria. However, we want to assure everyone that we encourage applications from all individuals, regardless of whether they fulfil every point in the job description. Your unique perspective matters to us – please apply with confidence.

Interviews
Please note that we may interview on a rolling basis and therefore encourage early applications.

Providence Row is a charitable company limited by guarantee registered in England and Wales; company number 07452798 registered charity number 1140192.

About us

SurvivorsUK exists for men, boys and non-binary people who have experienced any form of sexual violence. 

We support – by providing services such as a helpline, counselling, ISVA and groupwork.
We challenge – by raising public awareness of the issue, and dispelling myths
We build – by creating and facilitating networks for better access to help

Role

In this exciting role, you will provide pro–active emotional, practical and advocacy support for male and non-binary survivors who have experienced any form of sexual violence and are engaging (or considering engaging) with the criminal justice system. 

Our ISVAs work with clients currently residing in any London borough, or if the abuse was committed in any London borough. Some travel to London will be expected.

We consider people from a wide range of educational backgrounds and work experience. What matters is that you are empathetic and will support the specific needs of our clients.

Please see attached Job Description and Personal Specification for more information.

Benefits of Working with Us

- We are a Disability Confident Employer
- Access to Employee Assistance Programme
- Access to Clinical Supervision, if relevant for your role
- Acces to gym at our Hackney Wick offices
- Commitment to your professional development

How to apply

To express an interest in the role and to be considered, please review our JD and Personal Spec and submit the following:

• An up-to-date CV.
• A supporting statement that addresses the requirements in the person specification and outlines your motivations for applying.

Closing date: Sunday 8th September 2024 at 11.30pm
Shortlisting for Interviews: Week beginning the 16th of Sept. The interview will be held remotely via Teams or Zoom.

We encourage applications from people who share some of the identities of our service users (men and non-binary people), and from people from communities experiencing structural oppression, including Black and Asian, trans and disabled people. SurvivorsUK is committed to continually reviewing and developing our practice as an equal opportunities employer.

Please let us know if you would like any assistance or adjustments during the interview process. We are here to support you in any way we can.

Job Purpose 

This is an exciting opportunity to be at the cutting edge of the growth in Shaw Trust Supported Internships. 

The ideal candidate will have experience of working with neurodiverse young people or adults, be flexible, committed to making a difference and be able to work under pressure and be an effective communicator. The job coach role will need to successfully be able to work with vulnerable young people and engage employers to offer placements and work opportunities. The position will be based in High Wycombe town centre.

Shaw Trust provides support to young people across London funded by Local Authorities, Schools, SFA that include providing information advice, guidance and support to ensure young people are able to assess their attributes and circumstances, planning to meet learning goals, supporting them to implement their plans and keeping these under review.

We would like individuals that are committed to supporting and engaging with young people to ensure they develop resilience and are able to make positive and sustainable transitions through education and training into employment. In particular those that are energetic, passionate, dynamic and innovative in their approach to achieving the above.

Job Description

• Provide direction and organisation to the on-site learning programme
• Recruit appropriate students with disabilities for the programme / conduct education assessments for those who have applied
• Plan and deliver (including virtual) daily classroom activities and lesson plans in line with agreed units to achieve the Pearson’s employability award (Entry Level 3 – Level 2),
• Deliver daily classroom support in literacy and numeracy.
• Support interns to develop the Pearson’s portfolios to achieve the accreditation and skills attained, letter of recommendations from internship sites, etc.
• Be responsible for the emotional and social welfare of the interns
• Work with local authorities and businesses, attend reviews and other meetings as required to meet student progression and employment needs.
• Develop IEP and transition plan for students and creates “career plan” based on individual preferences and skills
• Attend host business induction to ensure intern understanding and learning
• Works with job coach and with department managers to develop internship sites, write job descriptions and plan for necessary job modifications 
• Works with parents, the local authority and other supported internship stakeholders to support the progression of the interns
• Provides individualised support for interns at the host business worksite placement or competitive job including job coaching, identifying job placements, assistive technology, etc.
• Develops professional relationships with parents to support interns
• Works with managers and co-workers to educate on disability awareness
• Meets regularly with business liaison, managers and peer mentors to discuss student strengths and challenges, issues, progress, etc
• Works with job coach to plan events such as induction, information nights/Open days and graduation.
• Works with other team members to provide internal and external marketing for business and community such as newsletter articles, website information, tours, community presentations, social media
• Work with employers, families, job placement specialist, agency personnel, school personnel and other appropriate parties to problem solve issues related to training and employment.
• Train interns in the areas of personal hygiene, communication, interviewing and behaviour as they relate to successful employment.
• Works with Supported Internship team to make final decisions regarding any issues that may affect student success at a worksite rotation or competitive job site. 
• Participates in decision-making process to identify and implement training strategies and/or services with other staff and host business staff.
• Adheres to and promotes standards of the host business and/or competitive work site in order to promote job productivity and efficiency.
• Submits and completes appropriate job coaching paperwork.
• Applies for Access to Work funding on behalf of the interns
• Provides basic information about benefits, work-related expenses etc
• Recognises and acts on the legal responsibilities concerning the safety and welfare of the interns
• Develop a clear understanding of the nature of each student’s learning difficulties and or social/emotional needs and take steps to address these needs
• Utilise a variety of support methods and resources appropriate to the needs of the interns
• Undertake a training programme such as first aid if appropriate

Person Specification

• Level 3 Education and Training Award (PTTLS) (or willing to work towards)
• Strong communicator verbally, in writing and using various IT tools with a diverse group including Senior Managers, other professionals, young people and parents.
• Entrepreneurial and dynamic able to identify and implement new ways of working that enhances service delivery and outcomes for young people.
• Strong leadership and management skills.
• Experience of working with teams to set and maintain a positive culture.
• An ability to develop and sustain effective relationships with key organisations.
• Well organised and able to manage own workload.
• Strong track record of achieving contract KPI’s and achieving outcomes for young people.
• An ability to work in and create strong partnerships with other organisations.
• Track record of developing new services for young people.
• Track record of bringing in additional income or contracts
• Personal and professional demeanour which generates credibility and confidence with clients, managers, staff, external partners and all other stakeholders.
• Knowledge of relevant legislation, policy and guidance relating to Children and Young People’s Services and SEND

Start date:  As soon as possible (subject to Enhanced DBS Check and satisfactory references).

Salary:  £25,496 - £27,845 per annum, pro rata. 

Contract: This is a 9 month maternity cover contract, with strong possibility of extension to 12 months. 

Hours: 21 hours per week.

Place of work: CARA premises in Colchester and some remote home working if a suitable environment is available.  Some travel to other locations in Essex may be required, particularly during the induction period.

Holiday: 25 days per year, pro-rata, plus additional closure days between Christmas and New Year.

To apply: Please complete the application form, which can be downloaded from our website explaining how your skills and experience relate to the person specification. Applications must specifically address each essential and desirable criteria, giving evidence from previous experience or qualifications.

Application deadline:  9am, Tuesday 24th September 2024. 

Interviews:  Tuesday 1st October 2024.

This post is restricted to women applicants under the Equality Act 2010, Schedule 9, Part 1

Job Description

The First Contact Navigators play a central role in the CARA team, ensuring that our service users and other agencies receive a high-quality service from the moment of first contact. You will work as part of a wider team of First Contact Navigators across Essex and the post liaises with clients, the CARA team and external agencies, providing advice, support and information. 

The First Contact Navigator will engage with individuals who are experiencing, or who have experienced, sexual violence and or sexual abuse who require information, signposting and short-term support.  You will be the first contact and conduct first meetings, managing your own caseload and co-ordinating personalised support for individuals on their pathway to wellbeing. You will have strong communication, interpersonal and negotiation skills with the ability to work under minimal supervision. You will support people who use CARA services to make informed decisions about their wellbeing, maximising their independence and engaging in appropriate community or clinical resources. You will work collaboratively with service users, the CARA team and other professional agencies to navigate and coordinate services.

The main responsibilities of the post are:

• To act as a first point of contact for new referrals and enquiries, providing information, emotional support, advice and signposting.

• To complete first contact calls and assessments with clients over the telephone. 

• To ensure information about new referrals/enquiries is accurately recorded on CARA’s database in real time.

• To work collaboratively and build trust with service users, agencies, personal and professional support networks to collate relevant information to effect individualised support requirements.

• To assess and engage service users not currently engaged in appropriate specialist sexual violence services.

• To seek and respond to referrals from a variety of internal and external sources.

• To assist survivors and relatives/supporters of survivors in understanding the range of resources and services available to them.

• To support service users to engage effectively with appropriate services to meet their individual needs and aspirations.

• To work as a link between clients, CARA staff and external agencies, ensuring appropriate information is passed on. 

• To work closely with the Essex-wide team of First Contact Navigators and Information and Referral Coordinators to ensure effective referral processes across Essex.

• To act as a point of contact for external agencies making referrals to CARA, answering queries about our referral process.

• To cover the enquiry line and the office phone and deal with enquiries as required. 

• To pro-actively promote CARA’s services to external agencies, ensuring they are aware of our referral procedures.

• To contribute to development of promotional information, to ensure information about the referral process is clear and accessible.

• To attend regular team meetings and to work with colleagues to further the objectives of CARA.

• To adhere in full to all CARA’s organisational policies and procedures, including safeguarding procedures.

• To report to the Service Development Manager, Head of Operations, CEO and Trustees as required, including the production of regular written reports. 

• To be administratively self-servicing.

• To undertake any other related activities as required by the Head of Operations, CEO or the Chair of the Board of Trustees.

• To take on new client, office and administration responsibilities as CARA develops.

About CARA 

CARA (Centre for Action on Rape and Abuse) works with victims and survivors of sexual violence and child sexual abuse, providing independent, specialist support and promoting and representing their rights and needs.

CARA is a registered charity working with adults of all genders, young people and children from across mid and north Essex.  We have a head office in Colchester and outreach premises in Braintree, Chelmsford, Clacton-on-Sea, Great Dunmow and Harwich.  We also provide remote services.

CARA seeks to be an inclusive organisation that actively encourages, supports and values diversity amongst both our service-users and our workers.  We wish to create a culture in which discrimination, in all its forms, is recognised and addressed.

You can read more about CARA’s commitment to diversity and inclusion here.   We encourage and welcome applications from candidates from diverse backgrounds.

About Synergy Essex

CARA is part of Synergy Essex – the Essex Rape and Sexual Abuse Partnership.   We work closely with SERICC Rape and Sexual Abuse Specialist Service and Southend-on-Sea Rape Crisis (SOS Rape Crisis) to deliver the contract for the Office for the Police, Fire and Crime Commissioner for Essex for services for victims and survivors of sexual violence and child sexual abuse across Essex.

We are looking for a part time Information & Advocacy Community Support Worker in Scotland, home based in North Scotland (Inverness or surrounding area due to travel requirements and location of NHS services).

You will ensure that service users (children and adults) and their families, receive high quality support, from the point of diagnosis and throughout their journey, and will assist them to access funding, equipment and care and support that they are entitled to. You will join a team that makes a real difference to the lives of the people living with muscle-wasting conditions, and their families, in Scotland. The role will be primarily home based, but there will also be a requirement to attend outpatient clinics within the region, attend home visits where appropriate and to support responding to queries through the helpline and information inbox. Some travel will be required to attend meetings and events outside of Scotland. You will work with both statutory and voluntary organisations, clinicians, and health and social care professionals to ensure that people living with muscle wasting conditions get the care and support they need to live well and independently.

Please download the job description to see full role responsibilities.

About us:

Muscular Dystrophy UK (MDUK) is the charity for the 110,000 people living with muscle-wasting conditions in the UK.  We bring together people affected by more than 60 rare and very rare progressive muscle-weakening and wasting conditions.  We provide vital information, advice, resources and support for people with these conditions, their families and the professionals who work with them. Our care, information and advocacy service coordinate our support for families, providing advice and practical support to enable individuals to access the services, benefits and equipment they are entitled to. As part of our support, we also connect individuals with others affected by these rare conditions through our peer support networks.

Benefits:

We appreciate the range of skills and experience our staff have to offer. In return for your enthusiasm and commitment we commit to actively developing and supporting you. We also offer a range of benefits including pension, life assurance, cycle scheme, health cash plan, financial wellbeing and an employee assistance programme.

Location: Home based in the North of Scotland. 

Please note: you will need your own car and be able to drive for this roles.

*Unfortunately, due to resource capacity, we will only contact candidates that are shortlisted for interview. Therefore if you do not hear from us within 2 weeks of the closing date please note your application has been unsuccessful.

**Please note interviews may be held on a rolling basis (via Microsoft Teams) so early application is advisable

As a Money and Debt Coach (Omni-Channel: Telephone & Video), your primary role will be
to provide financial coaching and ensure that over-indebted clients receive tailored debt
advice through various channels. The role is based at Guy's Hospital - Great Maze Pond, London SE1 9RT

Scope of role

1. Providing tailored financial advice and support.
2. To maintain detailed case records.
3. Keep up to date with legislation, policies and procedures and undertake appropriate training.

Key Responsibilities

1. Accurate, effective and individually tailored advice
2. Deliver financial capability workshops at various NHS sites, promoting financialresilience and wellbeing.
3. Provide money coaching advice through various channels including face-to-face, video, and telephone sessions.
4. Complete assessments which lead to appropriate referral to an in house debt adviser
5. Interviewing those that access the service using sensitive listening andquestioning skills to allow them to explain their problem(s) and empower them to

   set their own priorities.

6. Signposting/referring clients to internal and other agencies where required. Issuing foodbank vouchers.

Detailed case records

1. Maintaining detailed case records, ensuring that all work meets all auditing and quality standards and the requirements of the funder.
2. Ensuring all case records and written up in a timely manner.
3. Monitor and report on client engagement and outcomes from advice sessions.
4. Familiarity with CRM systems and practices (Customer Relationship Management system).
5. Handle customer complaints, provide appropriate solutions within the time limits, follow up to ensure resolution.

Up-to-date training

1. Completing a minimum of 16 hours of technical CPD accredited training orqualifying activity.
2. Maintaining an up-to-date record of all training sessions.

Teamwork and Collaboration

1. Work to an agreed work-plan, meeting targets and milestones, whilst prioritisingand managing your own workload.
2. Be an active member of the team, identifying opportunities for your owndevelopment, and demonstrating financial efficiency and value for money

   throughout your work.

3. Compliance with Toynbee Hall policies and procedures, including health andsafety.

5. Other

1. Travel across London as required, and occasionally the UK.
2. Undertake additional tasks as delegated by DFA Management.

Please download the full Job Description for more details.

Data Analyst

We seek to recruit an individual who displays a flexible approach, excellent communication skills and is an effective team player

Position: Data Analyst - Data Management & Compliance

Location: Homebased, U.K nationwide

Hours: 35 hours per week

Salary: Circa £30,000 per annum (inner London weighting £3,950 per annum or outer London weighting £2,100 per annum may be applied in accordance to where you live)

Contract: Permanent

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: 15 September 2024

Interview Date: To be confirmed

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.

The Role

Reporting to the Infrastructure and Service Desk Manager within the Technology Team. The role of the Technical Engineer (Data management and compliance) will work primarily to ensure that we comply with various legislative and regulatory requirements around our unstructured data.

The role will need to heavily engage and work alongside the different business areas to deliver the position's requirements. 

The role will require:

· Good understanding of various data types and data structures.

· Good knowledge of full-text search engines and how Elasticsearch works.

· Utilisation of data management toolsets such as Reveal.

· Knowledge of legislative & regulatory areas and what this means for data management.

· Understanding of data security.

About You

· Experience working in a data management or a technology security role

· Good level of literacy/written communication skills

· Good level of verbal communication skills

· Professionalism and integrity

To fulfil the requirements of the role you must abode within the U.K and have the right to work in the U.K.

Please submit your CV and a covering letter of no more than two pages demonstrating how you meet the person specification and what you bring to the role in terms of you skills and experience. Please state any preferences for flexible options in your covering letter. Applications from individuals who are seeking flexible working options, including reduced hours or job shares are welcomed.

About the Organisation

Stroke Association. Rebuilding lives after stroke.

When stroke strikes, part of your brain shuts down. And so does a part of you. That’s because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt.

We believe everyone deserves to live the best life they can after stroke. And it’s a team effort to get there.

We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives.

We’re working to improve the diversity of our team.  Because we know that individuality leads to a richer experience for our people and better support for those affected by stroke.

We strongly encourage people from all backgrounds to apply. And we’re particularly looking to increase the number of applications from those with lived experience of stroke and those from under-represented communities. 

Every five minutes, stroke destroys lives. Help us rebuild them and join our team.

In 2019, we developed a bold new corporate strategy so that we can rebuild more lives after stroke and make a bigger difference to people’s lives. To help us deliver our strategy and make a real difference, we are looking to recruit talented people to a number of new roles. If you would like to support stroke survivors to rebuild their lives, we want to hear from you!

You may also have experience in areas such as Database Manager, Database Officer, Database Analyst, Reporting Analyst, Data Manager, Senior Fundraising Database Analyst, Data Analysis Officer, Data Insights Analyst, Data Import and Integrity Executive, CRM Data Analyst, Data Analyst – Fully Remote, Remote Data Analyst, Senior Data Analyst, Junior Data Analyst, Health Data Analyst, Digital Data Analyst.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.