Advice Manager Jobs
Home based within North or East Scotland - travel required within with area and occasional travel out of area including 121's and staff conferences (this role requires the post-holder to hold a valid driving license and have access to a car)
Ensuring the delivery of The Trussell Trust’s vision to end the need for food banks in the UK by developing an in-depth understanding of Trussell Trust food banks in their area and using coaching and assist to build and hold productive relationships to:
· Develop and execute a strategic plan for reducing the need for food banks’ services locally.
· Work alongside local partners to increase public will for long-term solutions to end the need for food banks.
· Develop and manage strategic relationships with key stakeholders to assist evidenced-based policy change at a local level and feed into activity to drive policy and practice at UK wide and national levels.
Role responsibilities
· Assisting trustees, staff and volunteers within food banks to develop their plans to end the need for their services locally through the strategic key areas of operations, volunteering, data, participation, church engagement, governance and stability, financial inclusion, stakeholder engagement, local influencing, referral pathways and signposting.
· Assist food banks to operate in a safe, legal and dignified manner (through calls, visits, training, meeting facilitation and our risk management and self-assessment processes) and assist the facilitation of good practice within the network and wider organisation (through cluster meetings, regional forums, road shows, webinars, peer support and internal meetings).
· Contribute to the development and promotion of support available to food banks through the Trussell Trust (including use of the digital hub, toolkits, partnerships and expert advice) and assist food banks with grant application processes, as required.
· Develop and manage positive relationships with relevant external stakeholders, including local councils and anti-poverty networks, to ensure the Trussell Trust vision is understood and able to influence local decisions, whilst supporting and empowering food banks to foster these relationships locally.
· Work with food banks to ensure that local churches (including church leaders) are connected to and have an understanding of the importance of ending the need for food banks in local communities.
· Support the development, and lead on aspects of delivery, of projects with food banks and external partners that contribute to ending the need for food banks.
· Ensure the voice of our network is heard throughout the organisation through reporting, information sharing and participation in additional working groups and projects.
Person Specification
Technical skills and minimum knowledge:
· Competent and efficient use of IT, particularly the main Microsoft Office programmes. Previous experience of Salesforce or similar CRM system is desirable.
· Experience of working innovatively and creatively.
· Experience of complex problem solving and responding to crisis situations.
· Strong organisational skills and experience of managing competing priorities within challenging timescales.
· An appreciation and understanding of the significance of Christian faith within our food bank network, and the ability to build effective relationships in contexts where Christian faith plays a major part, and in which people of all faiths and none collaborate to make a difference together. Food banks in our network are typically governed by or run in partnership with local churches from across a wide range of denominations and traditions.
The client requests no contact from agencies or media sales.
Refuge Worker - North London
Temp ongoing contract for 2-3 months
Pay - £13.50-£18.50 Per Hour
Are you passionate about supporting women and children escaping domestic abuse? We are seeking a dedicated Refuge Worker to join our team, providing vital support to survivors in a safe and empowering environment.
About the Role: As a Refuge Worker, you will support women and children in a refuge setting across multiple sites, helping them rebuild their lives free from violence. Your responsibilities will include conducting risk assessments, developing personalised support plans, and providing emotional and practical support. You should have experience working with survivors of domestic abuse and an understanding of their diverse needs.
About You: We're looking for someone with knowledge of domestic abuse and its impact, strong case management skills, and experience in providing workshops. You'll need excellent administrative abilities, a commitment to our values, and the capacity to manage a caseload effectively.
Join us in making a difference-apply today!
Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Grants Manager
We are looking for an experienced grants manager in this part-time, flexible role working on a remote basis.
Position: Grants Manager
Location: Remote
Hours: Part-time, 21 hours per week/flexible working available
Salary: £44,182 - £46,872 (pro rata) dependent on experience
Contract: Permanent
Closing Date: Wednesday 11th September. We are shortlisting on a rolling basis and they role may close sooner than advertised
Interview Date: 16th and 17th September.
The Role
We are looking for an experienced grants manager to work closely with the Head of Grants and Assessment to develop and support grant management, including developing new systems, to ensure that processes are compliant, auditable, efficient, and timely.
You will also be developing and embedding grant policies and processes, writing grant procedures, documentation, overseeing payments, and reporting to Board and other teams.
About You
You’ll bring a good understanding of social enterprise finances, together with an ability to assess social enterprises, including understanding and assessing business models. Ideally you’ll have experience of bidding for and managing grants for a charity or social enterprise, or of starting up and running a social enterprise.
About the Organisation
Helping 1,000 people a year develop the skills, strengths and networks they need to tackle society’s biggest problems, the charity run courses that equip people to start, scale and strengthen organisations that make a positive difference. This is not a traditional school, learning is inspiring, action-based and accessible, supporting people in other ways too, such as funding and mentoring.
Working here is engaging, exciting and demanding. If you are someone who enjoys creating solutions and contributing your ideas, you’ll enjoy working here.
Benefits include:
- 25 days’ annual leave (pro-rata) + UK bank holidays
- 5% employer contribution to your pension
- Learning & development opportunities
- All staff have access to Wisdom, an employee wellbeing app
- Opportunities to train in First Aid and Mental Health First Aid
- Wellbeing initiatives hosted by our Wellbeing Committee
- Free eyecare vouchers
- Regular online socials & weekly catch-ups
- Team away days twice a year
- Flexible working is welcomed!
- Teams based around the UK (as well as in India)
- Cycle to work scheme
- Annual season ticket loan
If you require any reasonable adjustments during the recruitment processes, including assistance with reading this page, please let us know
The organisation is committed to eliminating discrimination and actively encouraging diversity amongst the workforce by developing a staff team that mirrors the rich diversity found in the student population. The charity will not discriminate with reference to age, gender, sexual orientation, race, colour, religion, marital status or disability. However you identify, we would like to hear from you. In the organisations commitment to continue to diversify its teams, freelance staff and programmes, we are particularly keen to hear from people who identify as:
- being from racialised and minoritised communities*
- and/or LGBTQ+
- and/or disabled, including learning and non-visible disabilities
If you require any reasonable adjustments during our recruitment processes, including assistance with reading this page or documents linked to below, please
You may have experience in other areas such as Grant, Grants, Grant Manger, Grants, Manager, Grant Officer, Grants Officer, Policy, Social Enterprise.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Unfortunately, due to our limited capacity we are unable to provide feedback to candidates not shortlisted for interview.
Passionate about dog training and behaviour? Want to help colleagues across the country ensure our four-legged friends are ready for their forever homes?
We're looking for a Senior Training and Behaviour Advisor to work closely with fantastic behaviour teams across the South East of England region.
About this role:
As Senior Training and Behaviour Advisor, you’ll:
- work closely with staff across the country to ensure dogs in our care have effective, bespoke rehabilitation programmes to meet their needs,
- provide advice to centre staff in rehoming centres, as well as contributing to the ongoing assessment and rehabilitation of dogs in our care,
- collaborate with Behaviour Officers to provide bespoke behaviour training,
- in specific cases, complete independent assessments of dog behaviour to evaluate and understand the best approach.
About you:
In this role you’ll be mentoring and motivating our Behaviour teams, so you'll need experience of giving regular feedback and supporting colleagues with professional development, while being empathetic to the impacts of working closely with dogs with complex behaviour.. You’ll need significant experience of handling challenging dogs and assessing dog behaviour, particularly in a kennel environment. This will be supported by excellent knowledge of dog behaviour and the ability to tailor evidence based, appropriate behaviour plans.
About Dogs Trust:
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.
A full manual driving licence is essential. The role involves monthly travel to our Rehoming Centres in the South East region: Basildon, Canterbury, Harefield, Kenilworth, Loughborough, Snetterton and Shoreham-by-Sea. This role is being offered as a fixed term contract for six months.
To apply for this position please click the APPLY NOW button. Our application process requires you complete an application form and a covering letter explaining your interest and suitability for the role. Please note that we may close this vacancy early if we receive enough suitable interest, so to avoid disappointment early application is encouraged.
Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role Summary
ProVeg International works to normalise and advance the protein transition and adoption of plant-rich diets through influencing the food industry, with the end goal of transforming the food selection in supermarkets and on menus to be more in line with healthy, sustainable diets.
Working closely with the Director of Partnerships and Institutional Engagement, you will build a strategy to encourage pre-competitive collaboration between food companies to drive forward progress on the protein transition. You will be responsible for cultivating relationships with UK food companies (particularly retailers and foodservice providers), positioning ProVeg as a trusted partner, strategy adviser and solutions provider on healthy, sustainable diets and protein diversification. You will also own and maintain our International Corporate Engagement toolkit, and provide corporate engagement support to the ProVeg network as needed (e.g., planning and running events and webinars).
With a thorough understanding of how food businesses operate, and a demonstrable background in effecting change within the food industry, you’ll be an experienced relationship builder, a driven and enthusiastic self-starter, and an excellent project manager.
Job Details
Job title: Senior Corporate Engagement Manager
Reporting to: Director of Partnerships and Institutional Engagement
Direct reports: None
Location: Remote (home-based), UK
Hours: 32 - 40 hours per week
Salary: Depending on experience, between £43-46,000 (based on 40 hour/week)
Responsibilities
- Lead international corporate engagement, with a particular focus on retail and foodservice providers.
- Work closely with the Director of Partnerships and Institutional Engagement, develop a creative 3-year international corporate engagement strategy and draft annual and quarterly objectives and key results.
- Plan and run corporate engagements events (e.g., roundtables, webinars) in collaboration with internal departments and external partners.
- Develop and maintain relationships with UK food companies.
- Identify where ProVeg can add value to existing coalitions and programmes focused on the protein transition.
- Represent ProVeg International at B2B events focused on healthy, sustainable diets, food systems transformation, and protein transition.
- Manage communications with corporate partners and stakeholders, working closely with the B2B comms lead.
- Contribute to bids for funding (corporate, institutional) led by the International and UK Development teams.
- Work closely with the research team, contribute to insight generation (surveys, reports, etc.) for corporate engagement activities.
- Work with the Monitoring, Evaluation and Learning and Research team to develop tools and assessments to monitor the UK and international protein transition progress against objectives.
- Keep an eye on relevant food policy and regulations, together with the UK and EU Policy Managers, and incorporate advice and actions into the Corporate Engagement strategy.
Qualifications
- 5+ years of experience working in or with the food industry.
- A track record of working to bring about change within food businesses.
- Experience organising and facilitating engaging and impactful online and in-person events for food companies.
- Excellent project management and organisational skills with the ability to lead and work collaboratively.
- Significant experience in developing and maintaining strong stakeholder relationships.
- Strategic and impact-driven.
- Excellent written and verbal communication skills, including effective listening, influencing and negotiation skills.
- Excellent interpersonal skills, including confident demeanour and experience in engaging with a diverse range of food industry stakeholders.
- Willingness to travel nationally, and within Europe where required (estimated once every 1-2 months).
- Passion for and commitment to ProVeg's mission.
Preferred:
- Existing network within the UK food industry.
- Previous experience of facilitating pre-competitive collaboration between food companies.
- Direct experience of advising companies on sustainability and/or nutrition, and knowledge and understanding of the plant-based food sector.
Benefits of working with us
- A strong organisational focus on personal development, with a designated training budget.
- Provision of a work laptop.
- Flexible, trust-based working arrangements and home-office arrangements.
- Career development support.
- Mindfulness programme - free Headspace account.
- We are a workplace that encourages everyone to bring their whole selves to work. We are an inclusive workplace for our diverse employees around the world.
- And, last but not least, become part of a great team and work with us towards a world where everyone chooses delicious and healthy food that is good for all humans, animals, and our planet!
The client requests no contact from agencies or media sales.
Hours: 14 hpw / 0.4 full-time equivalent
Start Date: November 2024
Contract Type: Fixed term until mid-June 2025
Work Location: Hybrid - home and hospital-based at Great Ormond Street Hospital, London, WC1
About Citizens Advice Camden
Citizens Advice Camden is a well-respected local charity with 85 years’ experience of delivering free, independent and impartial information, advice and casework services which meet the changing needs of local residents. Our aims are to provide the independent, impartial, confidential and free advice people need for the problems they face and to improve the policies and practices that affect people’s lives.
We target our services at the most vulnerable in our community with our client profile closely matching local indices of deprivation. We identify trends to ensure our services remain agile and able to respond to changing and emerging advice needs.
About the Role
This is an exciting opportunity to work in a well-regarded and innovative project contributing to achieving positive outcomes for some of the most vulnerable families in England and beyond whose sick children are being treated at Great Ormond Street Children’s Hospital (GOSH.) We also provide an ‘open door’ service to our GOSH partners such as social workers and family support officers in our areas of expertise.
You will be expected to deliver high quality holistic advice and in-depth casework to families with children who are patients at GOSH across all Citizens Advice issue areas and this will include complex housing issues and with benefits cases up to appeal level.
Whilst we are keen to provide paid to train opportunities where we can, this role is not suitable for a trainee and such applications cannot be considered. Please check the person specification below to ensure you meet the requirements for the role before applying
Being available onsite is an important aspect of this role and so this role is hybrid working. The exact split between remote/onsite working will be by agreement with the line manager and to meet the needs of the project which could change over time. This role is not suitable for remote working only.
Note It is essential for this role that you meet the requirements ofGOSH honorary staff status and as such you must adhere to all GOSH policies, values and training requirements and pass an enhanced DBS check.
How to Apply
To apply please click on th apply button to be redirected to our vacancy page.
Closing date for applications: 9.00am Monday 2 September 2024
Interview date: 9-10 September 2024
Interviews will be held on Zoom.
Are you looking for a role where you can develop your HR experience while working for a leading charity?
Samaritans is looking for an experienced People Advisor to join their People team. You’ll be CIPD qualified (either level 5 or level 7), with working knowledge of employment law and be passionate about working in a purpose-driven organisation.
- Permanent role
- £38,000-£41,000 per annum plus benefits
- Full time (35 hours per week)
- We are passionate about flexible working, please talk to us about your preferences
- Hybrid working: Linked to Ewell, Surrey office. A blend of working from home, the Ewell office and other locations for team meetings.
- In-person working: Meeting in person and working collaboratively are things we value. Mandated in-person meetings will be in place from Jan ’25. This allows for training, in person collaboration, team building, line management and other relationship building opportunities. This is around 2 days per month.
What makes this role unique?
This role will provide a comprehensive people advisory service to designated client groups and will support projects that seek to continually improve our People processes and practices. A core focus of the role will be on providing coaching and advice to employees and managers on a wide range of HR topics, including employee relations queries and interpreting monthly HR metrics.
The workload is varied with opportunities for developing new policies and ways of working, as well as delivering on day-to-day priorities.
The Team:
The team is supportive, friendly and focused on continuous improvement. You’ll work alongside another People Advisor, with support from an HR Officer, reporting into our People Business Partner. Within the People team is also a Talent & Resourcing Manager, a Recruitment Advisor and a Payroll and Pensions Advisor.
The People team sit within the People & Culture Directorate, working alongside other teams including Volunteer Services, Equity, Diversity & Inclusion and Learning and Development.
What’s in it for you – our benefits:
So, you want to work for us? Good choice. We like it here too. We offer competitive salaries, flexible and hybrid working to suit your needs, family-friendly policies, 28 days annual leave inclusive of wellbeing days and a matched pension contribution up to 5%. You’ll have a structured induction and ongoing projects, secondments & learning opportunities. We also have colleague-led affinity groups made up of people with shared identities.
Your health and wellbeing is our priority. We have a staff community of Mental Health First Aiders, a Health Cash Plan and an Employee Assistance Programme. You’ll have free subscriptions to Headspace (your personal guide to mindfulness, sleep, focus, movement, and more) & Perkbox (an employee benefits platform with online exercise classes). That’s not all. We listen to your ideas and have staff forum and social committee networks.
Hybrid and flexible working: We are a flexible organisation, and we embrace hybrid working – a mix of connecting in person and remotely. We’re aware that the world is changing, and we all want and need different things from our work and home lives. So, if you need to walk the dog, go to the gym, or have commitments outside of work, we’re open to talking through flexible working options that work for you and us.
Being Inclusive: We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from Disabled, BAME and LGBTQ+ candidates, as these people are under-represented at Samaritans.
Application: If this sounds like the opportunity for you, please apply. You'll be asked toupload your CV and a 1 page cover letter, which includes your interest in the role and your transferable skills and experience. The role will close to applications at midnight on 15 September and interviews are expected to take place w/c 23 September.
Youth Futures Foundation is the What Works Centre for youth employment. We exist to address the significant disparities in youth employment for marginalised groups. We want to ensure that all young people can access and keep good quality jobs. Youth Futures was founded in 2019 as an independent, not-for-profit organisation with funding from dormant assets to drive systemic change by:
- Giving grants to organisations that provide employment support to young people so that we can generate compelling evidence with high quality impact evaluation methodologies
- Driving evidence-based change in policy and working with employers and practitioners to improve practice. We help to connect and empower those who are commissioning and delivering youth employment services.
The Senior Economist / Evidence and Evaluation Manager will work in a dedicated Impact and Evidence directorate, working at the heart of Youth Futures Foundation.
You will be central to our ambition to create the largest repository of robust evidence and evaluations of what works to support young people into good jobs. In the directorate, you will support the Heads of Evaluation, the Deputy Director and Director to ensure all Youth Futures’ investments are designed to provide robust evidence of what works. Primarily, you will support the Heads of Evaluation and the Deputy Director in the design of new impact evaluations and lead on their commissioning and management.
Our priority for this post holder is to work on our What Works Programme 2, which designs and funds impact evaluations, including (Randomised Controlled Trials and Quasi-Experimental designs) of youth employment interventions.
The Senior Economist / Evidence and Evaluation Manager will also contribute to the development of our suite of ‘evaluation architecture’, enhancing our data infrastructure and administrative dataset access, as well as methodological guidance and standards. These will ensure that, as the What Works Centre for youth employment, our evidence is as credible and useful as possible.
You will additionally support other aspects of the Evidence and Evaluation team’s commissioning. This may include developing policies and processes supporting effective evaluation methodology design, working closely with Youth Futures’ Programmes and Grants directorate. You will also work with our Policy and Communications and Employer Engagement directorates to ensure that all evaluation and evidence outputs are high quality and make clear, practical and impactful recommendations for practice and policy.
We are a multi-disciplinary team, and we welcome applications from those who have interest and experience in impact evaluation gained through commissioning or delivery experience.
This role can be based at any of our hubs located in London, Birmingham or Leeds. We currently operate a hybrid model of two-days per week in the office and three-days from home.
The client requests no contact from agencies or media sales.
Hours: 18 hours per week
At FearFree we are proud to deliver services across the Southwest to those impacted by domestic abuse, and we’re excited to be expanding our offer, with the introduction of a new Rediscovering Independence through Support and Empowerment (RISE) Service.
As a Support Advisor working part time or full time, you will be a fundamental part of our team, supporting the delivery of the RISE programmes and the development of the service. The service will provide a range of trauma-informed and person-centred support, focused on supporting those impacted by abuse to access education, training, employment or volunteering.
You will be responsible for providing trauma informed support through group work and 1-1 support. Working alongside a team of practitioners across our geographical patch in Wiltshire, covering Bristol and the Gloucestershire area as required, the project aims to:
- Increase volunteers in FearFree and support people to access volunteering opportunities externally.
- Support individuals impacted by abuse to access training and employment.
- Help people access bespoke apprenticeships and internships.
- Support service users to increase and advance work related skills, such as the development of CVs, financial management and IT skills.
- Raise awareness of this agenda to a wider network.
The service will support victims of Domestic Abuse, Sexual Violence and Stalking aged 15 and above, alongside perpetrators of Domestic Abuse – empowering victims and reducing the risk of recidivism for perpetrators.
Our ideal candidate will have experience in working with vulnerable people and an understanding / experience of the Education, Training and Employment (ETE) sector. They will have an understanding of trauma informed practice and ideally have experience implementing this within group and 1-1 settings. Our ideal candidate will demonstrate an understanding of Employability skills and will demonstrate the ability to proactively engage with both local employers and local support networks/organisations to promote the skills of the individuals they are supporting.
This is an exciting opportunity to contribute to the development of a new service and make a real impact. You’ll have the chance to work closely with a team of passionate and dedicated individuals who are committed to making a difference in people’s lives.
We believe in providing a supportive and inclusive working environment, and we’re committed to helping you develop your skills and grow in your role. If you’re looking for a challenging and rewarding position where you can make a real difference, we’d love to hear from you. Join us at FearFree and help us to provide vital support to those who need it most.
Main Responsibilities and Tasks
- Work closely with the service manager to set up and develop the service, supporting its ongoing growth and expansion.
- Triage and assess service users to consider their suitability for the RISE Service.
- Utilise a trauma informed approach to help people return to or access ETE.
- Support individuals to increase work related skills, such as the development of CV writing, financial management and IT skills.
- Work with a diverse client group, creating bespoke action and support plans for each individual.
- Facilitate group support sessions in addition to one-to-one support.
- With support and advice from the Service manager, support and help develop new groups following a trauma informed approach.
- Build and further developing relationships/links with ETE providers and corporate partners to expand the provision for our service users.
- Risk assess those you are supporting and take proactive action to address risk and safeguarding concerns.
- Play an active role in the recruitment process of volunteers in addition to management of volunteers, ensuring they are kept up to date and involved in the organisation, and able to support our service users.
- Ensure risk assessments are completed where required and safety plans are completed on time and regularly.
- Work closely with the services across FearFree, developing close working relationships and supporting clients who may be accessing support from our other services.
- Record all contact with service users and abide by confidentiality requirements.
- Record and monitor data to enable the service to be fully evaluated.
Car ownership and travel across our area is a requirement for this role.
For a full job description/person specification, please follow the link on this website. The closing date for this role is Friday, 13th September 2024, with interviews currently scheduled to take place on Monday, 23rd September.
FearFree is committed to encouraging equality and diversity in the workplace. We strive to be a diverse and inclusive place to work where we can all be ourselves and individual differences are recognised and valued.
The client requests no contact from agencies or media sales.
Funded by Lambeth Council as part of its cost of living response in the borough, we are looking for an experienced generalist adviser able to deliver advice services to clients onsite at our main office and at various outreach locations, mainly in debt, benefits and housing
You will join a small, friendly team of staff and volunteers providing high-quality advice to persons in need. You will be supported through regular supervision and training. Your salary will be £33,444. The post is funded for one-year initially, however we intend seeking further funding during this term as we consider this post to be a high strategic priority for the Centre and of significant value to the clients who will benefit from it
BAC is a dynamic independent advice centre based in London with core specialist services in Housing, Benefits, and Debt. We also provide extensive pro bono legal services through our award-winning Online Legal Clinic in areas including Crime, Family, Employment and a wide range of litigation matters. We provide a range of generalist, outreach and specialist project services such as legal advice to persons living in the private rented sector
The client requests no contact from agencies or media sales.
Role Profile
This is an opportunity for you to join an established charity that has an excellent reputation locally as a trusted partner and as a great place to work. Your role will be to manage day to day operations and staffing, focusing resources and ensuring consistent quality assured debt services whilst also delivering a caseload of your own.
You’ll have recent experience of delivering and supervising debt and money advice and will be able to demonstrate competence as an adviser and have the ability to undertake technical supervision activities.
Your advice will help people to understand their rights and responsibilities by exploring their problems in depth, proactively encouraging clients to take responsibility for completing actions to resolve problems themselves and taking responsibility for cases and advocating on behalf of clients where appropriate. You’ll also be the first point of contact for debt team members providing real time support to advisers managing complex cases.
You’ll work closely with our key partners across North Lincolnshire within the statutory and voluntary and community sectors and ensure clients receive a good quality and holistic service that supports individuals to remove the financial and psychological barriers to achieving positive outcomes and build resilience for the future.
You’ll be a part of a small, but committed team with big ambitions that works cohesively and effectively together to get things done. You'll be an important and valued member of the team and, with the support of Citizens Advice North Lincolnshire, will be responsible for ensuring people focused outcomes are met in a pressurised environment.
What we offer our staff
We provide an employee assistance scheme managed by LifeWorks. Benefits include:
- 24/7 - 365 telephone helpline
- LifeWorks online support website
- LifeWorks app
- 6 sessions of face to face counselling per issue – unlimited issues per annum
- Employee legal helpline
- Consulting services – financial, debt advice, housing, relocation, parenting, eldercare, work performance, health and wellness advice and much more
- Childcare and eldercare matching service
- Savings on everyday purchases and life events
- Access for family members and dependants – excluding counselling and legal advice
Annual leave: Annual leave is 27 days from 1st January to 31st December, plus 8 bank holidays. We offer additional long service leave of 5 days after 4 years of employment
At St Barnabas we have a long and proud history of delivering outstanding palliative and end of life care to the people of Lincolnshire.
Our reputation with the people we serve, and our stakeholder is justifiably excellent.
We have three new and exciting roles within the Fundraising & Lottery team to help us expand and grow our income generation portfolio to meet our ambitious Organisational wide and Income Generation Strategy for 2024-2029.
This provides a fantastic opportunity for you to join a dynamic and purpose-driven team at St Barnabas Hospice where we are committed to providing compassionate care to our community and are passionate about making a positive impact on the lives of those we care and support.
Read on and find out more….
Corporate Relationships Lead
37.5 hours per week
£29,802
Individual Giving Manager
37.5 hours per week
£35,494
Lottery and Promotions Lead
37.5 hours per week
£29,802
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Main Roles
- To provide specialist legal advice and information on housing, welfare benefits, debt, and other issues as required by the service.
- To help improve the situation of refugees, asylum seekers and migrants through participating in policy work, campaign and developing networks and partnerships.
- To help improve LRMN’s delivery of legal advice and information service.
Specific Duties
- Act for clients where necessary by completing forms, calculating repayments, negotiating and/or advocating on behalf of clients, drafting or writing letters, advising on and preparing appeals and dealing with telephone calls and emails as required
- Maintain accurate and orderly client records
- Assist clients with other related problems where they are an integral part of their case and refer to other advisers or specialist agencies as appropriate
- Challenge/support with challenging decisions such as S.21 or homelessness (Senior Advisor)
- Represent clients at tribunals when necessary (Senior Advisor)
- Check whether clients are in receipt of all the benefits they are entitled to, and help them claim any relevant benefits that they haven’t claimed yet, or obtain increases if their benefits are not paid at the correct rate
- Support clients understand benefit decisions, and challenge them (where appropriate) by way of mandatory reconsiderations and appeals
- Actively update legal knowledge on housing, welfare benefits, debt and other related areas of law
- Develop partnerships and attend advice related networking meetings
- Contribute and participate in policy work beneficial to our clients
- Maintain up-to-date knowledge of external agencies and changes in legislation, policies and practices and adapt and share this information as appropriate
- Adhere to LRMN’s casework management systems and procedures
- Implement corrective actions in a timely manner, particularly where these issues are identified through file reviews
- Participate in team meetings and contribute to the team’s development
- Ensure that people accessing the service feel welcomed, valued and understood
Other Duties
- To participate in LRMN staff meetings, maintaining a high level of professionalism and contributing skills and knowledge towards best practice for the organisation.
- To attend supervision, performance review meetings and other relevant activities.
- To be administratively self-servicing.
- Work flexibly as agreed to meet the demands of the service – this may involve evening, weekend and outreach work.
- Maintain confidentiality in all matters relating to the work of the organisation.
- Comply with LRMN’s vision, mission, policies and procedures.
- Positively promote LRMN and its work.
- Undertake any other work as may be reasonably requested.
Personal Specification
Essential
- Minimum of 1 year (Advisor) or 2 years (Senior Advisor) of full-time experience of providing 1-1 specialist legal advice and information on housing and welfare benefits.
- Experience of working to strict deadlines and managing a heavy caseload.
- Experience of supporting asylum seekers, refugees and migrants.
- Knowledge/ experience of working in the not-for-profit sector.
- Understanding of key recent and upcoming changes on housing, benefits and other relevant legislations and the effects of these on our clients.
- Ability to work under pressure, to prioritise and meet deadlines.
- Excellent communication skills, both oral and written.
- Professional written advocacy skills within a legal environment.
- Excellent record keeping both paper based and electronically.
- Proven interpersonal skills.
- Ability to work effectively with our partners and other stakeholders to improve service provision.
- Ability to manage workload, work on own initiative and undertake peer reviews.
- An understanding and sensitivity to other cultures
- Ability to use IT effectively.
Desirable
- Experience of using Advice Pro or other case management system.
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Role Purpose
The purpose of this role is to support people who have significant mental health issues and those from diverse ethnic backgrounds who may face barriers in accessing physical health checks. The role will provide longer term support in some cases, so people can address some of the barriers which might be in the way for them to consider their physical health positively. The roles will provide a service across Hammersmith and Fulham, Ealing and Hounslow. The role will be delivered within Primary Care and therefore you will be expected to build relationships within those settings and with community VCSE organisations to ensure that the service supports people within their own communities.
We are recruiting for 3 positions:
- Hammersmith and Fulham service
- 4 days per week position
- 2 days per week position
- Hounslow service
- 2 days per week position
Key Responsibilities
- Get to know and build relationships with staff within Primary Care to enable a supportive and productive referral route into and out of the service
- Work within communities and Primary Care to find out what services are available for people to access
- Build relationships with staff in Primary Care, VSCE organisations, local communities that don't access services and local community mental health teams
- Build relationships with those who are accessing the service and work in a person-centered way to find out their needs. Particularly working to engage people from diverse ethnic backgrounds
- Build an accessible route into the service for people which will lead to an increase in physical health checks and longer-term support if needed
- Be inclusive and make reasonable adjustments where necessary i.e interpreters, Easy Read literature, disability accessible buildings for meetings etc.
- Conduct basic physical health checks following robust training from health professionals
- Support people in connecting to other services both VCSE and Primary Care
- Alert Primary Care staff and the local authority/mental health teams if there are any concerns that have not already been identified
- Signpost and refer clients to other services during and after the intervention
- Promote health education and the service across the borough
Person Specification
- Experience of conducting physical health checks
- Experience or working with those who have serious mental health issues
- Experience of developing kind relationships to create a sense of belonging
- Knowledge of health literacy i.e weight management, diabetes, blood test, smoking etc.
- Experience of motivational interviewing
- Experience of supporting people in a way which recognises and develops potential
- Experience of involving people in the development of services and support
- Good understanding/awareness of the barriers people with mental health issues face in terms of achieving good or improved physical health
- Ability to promote health and engagement
- Experience of working with those with other needs in addition to mental health such as learning disabilities or substance misuse
Disclosure and Barring Service Check
HFEH Mind are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with children and vulnerable adults.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Equal Opportunities
We are an equal opportunities employer; and are proud to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.
The client requests no contact from agencies or media sales.