Advice Jobs in Charing Cross, Greater London

Crisis is the national charity for people experiencing homelessness. In 2024 we embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Title: Crisis at Christmas Locum Move on Support Workers (Hotels)

Contract: Casual worker from mid- December 2024 to mid- January 2025 – a minimum of three shifts between Monday 23 Dec 2024 and Monday 6 January 2025

Pay: £20 per hour over four, 8-hour shifts (£30 per hour on Bank Holidays – 25, 26 December and 1 January)

Locations: Crisis at Christmas hotels will be operating from the locations below:

· Corus Hotel, Hyde Park, W2 3LG

· Corner Hotel, Aldgate, E1 1EE

· Good Hotel, Docklands, E16 1FA

A fantastic locum opportunity for support workers who have front line experience supporting rough sleepers. You will be working with guests in Crisis at Christmas hotel accommodation to establish move-ons and next steps after the project closes.

Whilst it is not possible to find an immediate housing solution for everyone in the hotels, we aim to give advice and next steps to every guest who stays with us. The Crisis at Christmas project benefits from huge support from the GLA and local authorities, drug & alcohol services and SIAS immigration lawyers from each of the 5 subregions. There is a huge opportunity at Christmas to engage clients who do not usually connect with services, and this is reflected in the offers of support they receive. 

You will be employed  directly by Crisis during this period, for this reason any applications must be with permission from your current employer which must be sought and cannot be assumed.

Experience required

· Demonstrable experience of working directly with rough sleepers (e.g., in outreach, day centres, turnaround hubs or similar services)

· Good knowledge of voluntary sector services and statutory rights of homeless people

· Ability to deal flexibly with a broad range of clients, and with challenging behaviour.

· Striving for equality of opportunity in the context of rough-sleeping and homelessness

· Current registered CHAIN user

Shifts

Shifts will be 10am – 6pm and Move On support Locum workers must commit to a minimum of 4 shifts to be accepted into the role.

You will also accrue annual leave during this work, which will be calculated according to statutory guidelines and will be paid in your final payslip. Holiday entitlement will be calculated as 12.07% of actual hours worked and equates to approximately £3.80 per hour for bank holidays worked and £2.40 per hour for non-bank holiday work.

Would you like to join a team of professional advisors supporting RBL staff and volunteers across the organisation to recognise and respond to safeguarding concerns?

RBL are looking for a Safeguarding professional with direct experience dealing with at risk adults and children. RBL Safeguarding Advisors are subject matter experts providing advice and guidance on a range of safeguarding concerns.

RBL receives thousands of calls for support every year from military veterans or their families. We operate 6 care homes and deliver support to those people living with dementia through our Admiral Nursing service. We also support the Invictus Games, have 180,000 members, almost 4000 Poppy Appeal Organisers and many thousands of Poppy Appeal volunteers.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

Are you able to support and advise the staff, volunteers and members who deliver our services to recognise and respond to safeguarding concerns? Can you support service delivery through data led insights and provide quality assured reports and returns?
Reporting to our Head of Safeguarding, key responsibilities will include:

- Support Designated Safeguarding Leads (DSLs) to identify and escalate serious incidents
- Develop and implement effective working relationships across all directorates, specifically Legion Services (Recovery, Care, Services and Specialist Services etc.), membership and volunteer related activities to promote and establish a robust culture of safeguarding
- Act as a key advisor to DSL networks to enable them to meet regulatory and legislative requirements and effectively carry their accountability for Safeguarding practice across RBL
- Contribute to statistical reports to identify trends, emerging needs, future operational and strategic requirements
- Assist colleagues across all areas of RBL to ensure safeguarding data is inputted correctly onto approved systems.

This post is a Permanent Part Time opportunity, working 17.5 hours per week. Schedule of hours to be agreed between Monday-Friday 9:00am-5:00pm.

Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.

You will be contracted to your home address, and you will perform most of your work remotely there using our collaboration tools to work with colleagues, with occasional travel including for RBL Events and Directorate away days.

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

Closing date:             17th October 2024

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

If you require the job advert or job description in an alternative format, please contact 0808 802 8080.

Are you great at talking to people?

We’re looking for someone to train as a Community Energy Champion to be able to provide energy advice to people in communities.

You will visit clients at home to complete Home Energy Audits, providing information and individualised support, and facilitating access to options which will improve people’s wellbeing and energy security. This will include recommending grants and helping complete applications and forms.  

As a Community Energy Champion, you will deliver face-to-face and virtual energy workshops to parent groups, carers groups, community groups and others. There is also the opportunity to  work with energy and water providers and other organisations to arrange themed workshop sessions.

This role will suit someone with excellent communication, planning skills, time management and an adaptable working style. Applicants should have relevant experience of delivering information and advice to a range of client groups. You must be confident using IT and will be trained to use our client database.

This is a part-time role (22.5 hours) and is 6 month fixed-term (possibility of extension) based at hub in Lewisham but also travelling across South London to carry out community and home visits. Own car would be an advantage.

Apply today!

 

We offer our employees:

· Inclusive values-based environment

· Competitive remuneration package

· Workplace pension scheme

· Generous 31 days annual leave entitlement plus bank holidays

· Opportunities for hybrid working

· Benenden Health Care

· Death in Service Benefit

· Cycle to Work Scheme

· Employee Supported Volunteering scheme

· Development opportunities

· and more

Imago is committed to Safer Recruitment practices, and the post is subject to references and an enhanced Disclosure and Barring Service check.

Please either submit your CV with a short covering note or visit our website for full details.

Imago recognises that many people in our society experience discrimination or lack of opportunity for reasons that are not fair. We aim to create a culture that respects and values each other’s differences, and see these differences as an asset, as they improve our ability to meet the needs of the organisations and people we work with. We proactively seek to increase opportunities for inclusion, and celebrate diversity across our organisation and within communities.

Imago recognises its duty to safeguard and promote the welfare of the children, young people and adults at risk who access its services or with whom it comes into contact.

Have a passion for delivering training and events?  Love supporting the development of your community?

Well, we've got a spot for you in our team at Community Southwark! Together, let's make a significant change and bring excitement, inclusivity, and solidarity to Southwark.

Community Southwark is umbrella organisation for charities and community groups in Southwark. Our vision is thriving communities with the power, resources, and partnerships to create a more equal Southwark.

We have 1,000 Voluntary and Community Sector (VCS) members. We have over 60 years’ experience of offering free services and making connections, including:

· Advice and training (e.g. governance, funding, evaluation and impact)

· Networks to bring groups together and influence decision makers

· Tailored support for ethnic minority led groups

· Information sharing through our e-bulletins, social media, venues and funding databases

· Advertising, matching, and celebrating volunteers, including Healthwatch Ambassadors and corporate volunteers

We have strong and productive links with funders, Southwark Council, businesses, and the local NHS. We host Healthwatch and a network of Health Ambassadors. We work in partnership to support thriving neighbourhoods and community led solutions to the borough’s deep-rooted inequalities.

Our 2022-26 Strategy

· Enable a more impactful, collaborative, and sustainable Voluntary and Community Sector

· Support the creation of a more inclusive, diverse, and equal Southwark ​

· Increase the sector’s ability to influence change no matter the size or background of an organisation or individual​

We welcome applications from all sectors and experience levels. We particularly encourage applications from disabled, Black, Asian and Minority Ethnic (BAME) people and people from LGBTQ+ communities. 

Job Description

Main Purpose

The VCS Support Officer role provides advice and support for voluntary and community organisations about organisational development. It  equips organisations and individuals with the skills and knowledge to run effectively, legally, and sustainably – enabling them to create thriving communities and a more equal Southwark.

The role has a wide remit and is guided by the needs of Community Southwark members.  The key objectives are:

· Providing support and advice

· Networks and events

· Learning and Development

· Information and Resources

· Safeguarding

Person Specification

Knowledge, Skills and Experience Needed

• Knowledge and experience of the Voluntary and Community Sector

• Understanding of good governance and organisational management, including working with trustees and voluntary management committee members

• Ability to facilitate workshops and focus groups as well as excellent presentation and communication skills both written and oral 

• Good organisational and project management skills including financial planning, time management, project planning, monitoring and evaluation

• Ability to interpret research, legislation and policy and present it in an accessible way 

• Knowledge of safeguarding issues and demonstrable ability of learning about them

Benefits:

· 30 days annual leave (exclusive of public/bank holidays) per annum; pro-rata for part-time employees.

· 2 Volunteering Days per annum (pro rata) 

· £535 annual training allowance.

· Pension – Employer contribution: 5% 

· Cycle to Work Scheme.

· Flexible working 

· Enhanced maternity and paternity pay 

· Employee Assistance Programme (24/7 confidential helpline for personal or professional concerns)

Living Well Bromley is a foodbank and support charity based in Penge, South East London.    Our services are free to use and include a foodbank, a clothes bank, hot meals, free café, community choir, counselling and advice and advocacy.   

We are looking for an Advocacy Supervisor/Trainer to supervise our fantastic team of volunteer advisers who provide advice and advocacy on a variety of social welfare issues including welfare benefits, housing, debt and health and welfare. We hold the Advice Quality Mark.   Our mission is to ensure that people have the food, guidance and the support of an uplifting community to live life to the fullest.

We are looking for someone who has at least 3 years recent experience of providing or supervising social welfare advice, including advocating complex cases, to join our team. The role is 3 days a week (22.5 hours), on agreed days and times.
Starting salary will be £36,000 to £39,000 pro rata (£21,600 to £23,400 actual) depending on experience.

For more information, please visit our website https://www.livingwell.life.

At Living Well Bromley we value diversity. We believe our differences make us stronger and more effective in meeting the charity’s objectives. Respect is one of our organisational values and is reflected in everything we do. We welcome applications from people from all backgrounds regardless of age, disability, gender, income, marriage or civil partnership status, race, religion or belief and sexual orientation. We will look to make any reasonable adjustments to ensure that applicants are not disadvantaged applying to Living Well Bromley.

Job Title: Energy Efficiency Adviser/Caseworker  

Accountable To: The C.E.O

Responsible To:                    Advice Services Manager

Working Hours 21 hours per week (3 days)

Salary: £19,530 per annum (Including London Weighting)

Location: Limehouse Project, Unit 2, 789 Commercial Road, London

E14 and Other outreach venues across the borough

PURPOSE OF THE JOB:

The purpose of this job is to provide energy efficiency advice and casework-level support to individuals and families living in low-income households and facing fuel poverty. The primary goals of the project are:

1. Raise Awareness & Energy Savings - Educate vulnerable local communities, who may lack prior knowledge, about strategies for reducing energy costs and achieving long-term energy and financial savings. The aim is to empower individuals with practical energy-saving techniques and encourage grassroots peer learning within these communities to help spread survival strategies.

2. Energy Advice & Fuel Debt Support - Offer detailed guidance on energy management, including addressing fuel debt issues, to help clients understand their fuel usage in the context of their overall financial situation. This includes enabling individuals to make informed decisions about energy consumption and related financial matters.

3. Assist Vulnerable Communities in Energy Crisis - Equip particularly vulnerable households with the skills necessary to cope with the growing crisis in household energy debt, as consumption rises sharply. This involves preparing communities to manage their energy usage and finances more effectively in the face of increasing energy costs.

4. Income Maximisation & Benefits Awareness - Help raise awareness about entitlements and assist clients in claiming relevant benefits to maximise family income, ultimately helping them manage energy expenses more sustainably.

KEY DUTIES AND RESPONSIBILITIES:

1. Holistic Client Assessment and Support - conduct detailed confidential interviews with clients, applying a holistic approach to assess their needs for advice and support.
2. Compliance and Quality Standards - Provide energy efficiency advice and casework support that adheres to the Advice Quality Standard (AQS).
3. Comply with AQS case management and case recording procedures and processes, contributing to the delivery of high-quality advice and casework, and the collection and reporting of statistical data as required to enable accurate evaluation of the impact of the service and reporting to funders.
4. To be responsible for delivering high-quality one-to-one advice and casework on energy efficiency - targeting our food hub participants and other local residents who are on low income. 
5. To raise awareness and assist people without any previous awareness/knowledge of how to save on energy costs and develop long-term energy and monetary savings within their homes.
6. To facilitate and deliver monthly Switching Off Poverty workshops/talks/group sessions about fuel poverty; how to identify at-risk local residents; what tools/assistance is available; and how to impart help and guidance following the end of the programme - these workshops aim to enable participants to access tools and develop the new skills required to help them monitor, track, record, and understand their household fuel use and bills.
7. Provide advice and assistance through a range of channels; Face-To-Face, Telephone, Teams/Zoom, WhatsApp as well as via email/letter.
8. To ensure that the service offered is tailored to the needs of clients and takes into account the particular needs of each individual, including issues around communication, understanding, and vulnerability.
9. Through clear communication and consultation, ensure that clients remain involved in resolving their energy debt, benefit, and money management issues and are kept informed on the progress of their case throughout our work with them.
10. To provide advice and support around energy efficiency and money management; income maximisation; budgeting; saving; debt and understanding and accessing appropriate financial products.
11. To effectively use the database system (Lamplight) to organise and manage client support and to take on issues (as cases) for the client that may have issues with billing and metering problems. Take up complaints and provide grant-assisted schemes. All work is to follow the file LHP’s management procedure. 
12. To be responsible for the delivery of an agreed annual project plan, meeting targets and milestones for the Energy Efficiency advice service.
13. To liaise with other agencies and develop and sustain good working relationships with those agencies.
14. To be responsible for maintaining project files with evidence of project outputs and milestones.
15. Supported by the Advice Services Manager and members of the team, you will collectively develop relationships with other organisations by attending various borough-wide forums and raising awareness.  
16. To be responsible for preparing the quarterly project monitoring report to send out to the funder and ensuring progress against milestones and achievement of agreed targets are being met.
17. To contribute to the monitoring of the project and provide quarterly and annual monitoring data and evaluative reporting to the Services Manager for dissemination to the Funders.
18. To establish and maintain warm relations of trust and cooperation with clients in keeping with the Limehouse Project ethos.
19. To remain alert to issues relating to capacity, client understanding, and safeguarding issues when working with clients and promptly consult with the Advice Services Manager regarding any areas of concern.
20. To respond to clients’ file reviews, take action and follow the key date task diary on the LHP database system.
21. To strictly adhere to all LHP policies, in particular those on confidentiality, equal opportunity, case recording, file management policy, etc. Strictly follow the AQS Quality System e.g. clients’ filing system, monitoring system, referral system, etc, and keep them up to date.
22. Community Engagements and Partnerships – Liaising with other agencies, such as local authorities, health services, and community organisations, on behalf of clients.
23. To liaise with other agencies and develop strong working relationships to support clients effectively, including partnerships with GP surgeries.
24. Deliver advice sessions at the LHP office, GP surgeries, and other outreach venues, raising awareness of available support services.
25. Participate in borough-wide forums and activities to develop relationships with other organisations and enhance community awareness.
26. To observe all rules relating to Health and Safety.

GENERAL RESPONSIBILITIES:

1. To support the Limehouse Project’s overall goals and vision.

2. Carry out day-to-day general administrative duties that are vital to the smooth running of the services and specific project-related work such as responding to letters, doing follow-up work, etc., and its online appointment sheets for LHP and external partners.

3. Attend Limehouse Project staff meetings regularly.

4. Carry out such other duties, as the LHP manager and management committee shall from time to time require.

5. Keep up to date by undertaking further study or training, as may be necessary or which may be required by LHP and which contributes to the provision of an effective service.

The duties laid down in the job description may change following a review and consultation between the post-holder and line manager.

PLEASE APPLY VIA OUR WEBSITE, USING THE APPLICATION FORMS.

Embark on a rewarding journey as an Advocate and Advisor with us!

Working across projects you will support D/deaf and Disabled people to have choice and control over their life using a holistic approach. This role is a mixture of supporting Disabled people to express their views and wishes, and ensuring their rights are upheld through Advocacy support and providing advice across topics such as Housing and Benefits.

In this pivotal role, you'll be at the forefront of delivering high-quality Advocacy and Advice for D/deaf and Disabled individuals in Tower Hamlets.

As a key member of the team, your responsibilities will include:

· Managing a caseload offering Advocacy and Advice to D/deaf and Disabled people with a range of impairments. This includes seeing clients through virtual appointments as well as face to face appointments at Reals Offices, partner offices, GP surgery’s or as home visits.

· Promoting Advocacy and Advice across the borough

· Working within Real’s quality frameworks; Real holds the Quality Practice Mark for Advocacy and the Advice Quality Standard.

· Supporting the Coordinator with monitoring and evaluating the service and overall service delivery

Working under the guidance of the Advocacy Coordinator, you'll champion the rights of Disabled individuals, addressing issues spanning social care, housing, health, finances, and more.

The ideal candidate with either hold, or be prepared to work towards an Advocacy or Advice NVQ.

If you are ready to make a difference and advocate for positive change, apply now to be a vital part of our team!

Starting salary £30,000 per annum

35 hours per week (Full-time)

Permanent

This role will involve hybrid working from home and WGN offices, as well as travel across London and community-based working as determined by service user and service delivery requirements.

About us

Women and Girls Network (WGN) was established in 1987 and has spent over 30 years supporting women and girls across London affected by gendered violence. This includes childhood sexual abuse, domestic violence, rape, prostitution (including trafficking and sexual exploitation), female genital mutilation (FGM), and so-called ‘honour’ based crimes such as forced marriage.

About the role

We are now looking for looking for an experienced and dynamic Housing Caseworker (Young People) to join our highly successful Advice Casework Service.

The Advice Casework Service provides trauma-informed, intersectional, woman-centred, rights and strengths-based advocacy and advice that supports survivors on their unique journey of healing and growth. The work is delivered through a commitment to an anti-oppressive, feminist framework that strives to address additional barriers and meet the diverse range of survivors needs, understanding the specific support needs of each survivor. We are passionate about social justice and being part of dismantling systems and structures which oppress survivors, and Caseworkers play a key role in identifying current issues affecting survivors in London and opportunities for change.

As a Caseworker you will work with young women (18-30) who have experienced any form of violence against women and girls (VAWG), providing medium and long-term practical, emotional and advocacy support. You will amplify young women’s voices and create a non-judgemental and creative space where survivors are free to be their authentic selves, safely explore their rights, options and impact of their experiences, and make informed choices about their future. You will manage a caseload of young women, as well as lead in delivering our one-off drop-in specialist practical support to sessions to young women as part of the Voice and Choice Project.

About you

The ideal candidate will be experienced in providing specialist advocacy support to young people, have an excellent insight into the needs of survivors of VAWG and to be passionate about delivering creative face-to-face sessions to young people. If you have the required skills and are passionate about supporting survivors, we would love to hear from you.

How to apply

Please visit our webite to download an application pack. Completed application form and Equal Opportunities Monitoring forms should be submitted by 9am on Monday 30th September 2024.

Interview details

First stage interviews are expected to take place remotely in the week commencing 7th October 2024, however, please note dates may be subject to change. 

Further Information

This post is subject to satisfactory references, social media screening and a DBS check.

WGN’s employee benefits include: 3% pension contribution, enhanced leave entitlement and an Employee Assistance Programme, as well as the opportunity to work with a leading multi-cultural, women-led feminist charity.

We welcome and encourage applications from women of all backgrounds. We particularly welcome applications from Black, Asian and Ethnic communities.

WGN is an equal opportunities employer. Posts are exempt under the Equality Act 2010, Schedule 9, Part 1.

Job Title: Information & Advice Helpline Officer (Maternity Cover)

Hours: 17.5 hours (Tuesday 9.30 - 4.00, Thursday and Friday 9.30 – 4.30)

(Some flexibility with hours/days may be possible)

Contract: Maternity Cover - Fixed Term to May 2025 (possible extension subject to funding)

Location: This role operates from our office in Thornton Heath

Salary:  £8542.58 pro-rata from FTE of £25,627.74

Background to the Role

Do you have helpline or call centre experience?  Are you good at communicating on the telephone?  Do you enjoy helping people to find information and solutions to challenges?  Are you approachable and a good communicator? We need you to join our high volume, friendly helpline team of staff and volunteers, answering calls and providing information and support to older people in Croydon.

Our helpline is a first point of contact for many older people and their families and carers as they tackle a variety of issues around finance, social engagement, housing and council tax, travel concessions such as Blue Badge and Taxi card.  You will play a crucial role in answering our busy Information & Advice Helpline phone: listening carefully and sympathetically to callers, finding solutions to their queries or issues and. The role is varied and very rewarding, and no two days are the same.

Main Duties (but not limited to)

• Providing information and signposting to callers to our Helpline and to people enquiring by email
• Entering new client referrals on our database and recording each new enquiry on our systems
• Supporting and supervising volunteers within the I&A Team
• This list is not exhaustive.

Responsibilities will include (but are not limited to)

• Offering a friendly and professional first point of contact for people phoning or emailing Age UK Croydon’s I&A Service
• Listening carefully to what clients say and ensuring the response to every enquiry is centered around them.
• Finding out clients’ needs, by asking them open questions about their circumstances, and opening up opportunities to offer them holistic support.
• This list is not exhaustive.

CVs will not be accepted.

Closing date: 12pm, Friday 18th October 2024

Interview: Thursday, 24th October 2024

This post is subject to a Disclosure and Barring Service check.

Location: London Borough of Richmond Upon Thames (with hybrid working options available)

Leave entitlement: 28 days per annum pro rata + bank holidays pro rata

About the role:

We are pleased to offer you an exciting opportunity to join our advice team at Citizens Advice Richmond as a Manage Your Money Lead.

In this role you will be working alongside volunteer advisers, providing holistic advice and support to households in financial crisis and provide advice around income maximisation, managing fuel costs including leading on our Energy Advice Project, benefit take-up, applying for grants to help with costs arising from the cost-of-living crisis, reducing indebtedness and budgeting and money management to help to prevent future financial crisis.

The purpose of this role is to reduce the stigma for low-income households around needing and accessing financial support and give people confidence to seek cheaper alternatives to contract costs around, for example, telephone, tv and broadband.

The project includes support on preparing personal income and expenditure details which can be used by residents themselves when negotiating with debtors on repayment plans.

This work will have a focus on community-based outreach work, working alongside organisations such as foodbanks and community centres. It will aim to prevent future or recurring hardship.

This role is funded by City Bridge Foundation.

We are a friendly and diverse office. We support clients across our community and aim to reach the most vulnerable and excluded in our community.

What we give our staff

We offer a range of employee benefits, including generous annual leave, pension contribution, and training and opportunities to continue your professional development.

The Immigration Adviser at LAH will provide advice and assistance on basic visa and immigration matters, including handling straightforward cases, often referred to as "initial advice" or "entry-level advice." You will assist LAH service users with applications within the immigration rules including visitor visas, Spouse and dependent visas, straightforward EU Settlement Scheme applications, extensions of leave and Settlement and British citizenship applications, offering advice on non-complex immigration rules and regulations, and explaining to LAH service users the relevant procedures, helping them to complete application forms and gather necessary supporting documents.

LAH’s Immigration Advice service is currently provided in partnership with Seraphus, an external law firm. This collaboration offers valuable career development opportunities for the right candidate, including mentoring and the chance to shadow one of their experienced practitioners.

Additional benefits: Paid OISC Level 2 Training

Main duties and responsibilities 
● Efficiently responding to LAH service users' inquiries while creating a friendly, warm, and welcoming environment
● Providing one-to-one specialist high-quality immigration advice at OISC Level 1 on basic immigration matters, including visitor visas, Spouse and dependent visas, straightforward EU Settlement Scheme applications, extensions of leave to remain, Settlement and British citizenship applications, providing guidance on eligibility and ensuring LAH service users understand their rights and obligations
● Representing LAH service users by completing straightforward application forms, such as visa and leave to remain applications, and assisting them in gathering and preparing the necessary documentation for their applications, maintaining professional conduct with LAH service Users at all times
● Liaising with the Home Office and other relevant authorities on behalf of LAH service users for non-complex matters and submitting high standard applications to the Home Office
● Assisting LAH service users with correspondence related to their applications or immigration status
● Recognising when a case is beyond the scope of OISC Level 1 authorisation, such as appeals, asylum cases, or more complex immigration matters, and referring these to higher-level advisers or solicitors
● Operating within professional boundaries, ensuring confidentiality is maintained at all times

Monitoring and Evaluation
● Maintaining accurate records and case files, ensuring all advice and actions are properly documented, adhering to OISC Code of Standards and AQS
● Overseeing administrative systems for case management and partaking external file reviews and supervision as instructed, tracking workload, and monitoring submitted applications and their outcomes
● Assisting in demonstrating the impact of our work by recording clear and detailed case notes in our database and tracking outcomes against project targets, identifying challenges and issues affecting the LAH community, all of which will be used to inform our provision
● Providing LAH management with necessary information on the Immigration Advice service, including case studies, detailed reports, and relevant data when required

Professional Development
● Participating in learning and evaluation sessions with partner organisations as relevant
● Attending regular staff and other team meetings as required
● Undertaking OISC Level 2 training procured by LAH
● Staying current with legislative changes and policy updates affecting individuals' rights to remain in the UK, and adhering to best practices set by the Office of the Immigration Services Commissioner (OISC) and Advice Quality Standard (AQS)

Other Accountabilities
● Ensuring that work is carried out in accordance with LAH's policies and procedures as well as with the OISC and AQS Code of Standards
● Participating in regular one-to-one sessions for both service and professional development purposes, including regular supervision to assess the quality standard of advice work
● Working closely and collaboratively with other advisers, staff team members, interns, trainees, and volunteers as needed to address the holistic needs and circumstances of LAH service users
● Supporting the preparation for audits by the OISC and AQS, as well as for internal and external reports
● Collaborating with the Head of Operations to ensure the smooth running of the service and implement an efficient administrative strategy
● Conducting workshops and presentations on immigration matters as instructed
● Assisting in creating, maintaining, and distributing relevant informational materials and resources for both the team and service users

Deadline to apply: We encourage applicants to apply as soon as possible, as applications will be reviewed on a rolling basis. Our aim is to recruit the most suitable candidate for the job, and we welcome applications from individuals of all backgrounds. We particularly encourage applications from those who identify as members of minoritised groups, as well as from Latin Americans and individuals with lived experience of migration and/or second generation to better reflect the community we serve.

About Citizens Advice Camden

Citizens Advice Camden is a well-respected local charity with 85 years’ experience of delivering free, independent and impartial information, advice and casework services which meet the changing needs of local residents. Our aims are to provide the independent, impartial, confidential and free advice people need for the problems they face and to improve the policies and practices that affect people’s lives.​

We target our services at the most vulnerable in our community with our client profile closely matching local indices of deprivation. We identify trends to ensure our services remain agile and able to respond to changing and emerging advice needs.

About the Role​

Our Help to Claim service assists people with claiming Universal Credit (UC), from advising if UC is the right benefit for them up to ensuring they receive their first correct payment. Citizens Advice Camden has been delivering the Help to Claim service since it launched five years ago.​

Help to Claim is delivered by telephone, email and webchat as part of the national service. The service is available Monday to Friday 8am to 6pm. As a Help to Claim Adviser, you will contribute towards delivery of this service across all channels on a rota basis. We are based in central London and our Help to Claim team will be working a hybrid office-based/ remote model.​

The role is open to qualified advisers who have recent experience in delivering advice on Universal Credit. Whilst we are keen to provide paid to train opportunities where we can, this role is not suitable for a trainee and such applications cannot be considered. Please check the person specification below to ensure you meet the requirements for the role before applying.​

As a requirement of this role, all staff must also pass a basic DBS (Disclosure & Barring Service) check.

Hours Per Week: 37.5

South East London Mind are working in partnership with South London & Maudsley NHS Foundation Trust (SLaM) to deliver a Primary Care Mental Health Team (PCMHT) for Lewisham.

The integrated team provide support to people with long-term mental health problems within a primary care setting, helping people develop their independence, self-management skills and achieve their recovery goals.

We are looking for a full time Mental Health Advisor to work alongside SLaM colleagues to deliver this service. As part of an effective Information Advice and Guidance team you will have the caseload management experience and skills to deliver focused, person-centred, individual support and IAG (Information and Guidance) on a wide range of social issues including housing, benefits, employment, socialising, liaising appropriately with specialists and professionals.

Successful applicants will be expected to undergo an Enhanced level Disclosure and Barring Service check

Closing date: Thursday 3 October

Likely interview date: Week beginning 14 October

About Us

SEL Mind supports people with mental health problems and dementia in the boroughs of Bromley, Greenwich, Lambeth, Lewisham and Southwark. We are proud of our diverse workforce and know that our organisation is made stronger by the variety of backgrounds, experience, and ideas within it. We promote a culture of inclusion and representation, and are working hard to build a workforce that even better reflects the communities we support.

SEL Mind is somewhere that you can be your authentic self without fear of discrimination on the grounds of ethnicity, sexual orientation, disability, neurodivergence, gender, age, lived experience of mental health problems or anything else that’s part of who you are.

Read more about staff benefits and why staff love working here on our website.

As a Money and Debt Coach (Omni-Channel: Telephone & Video), your primary role will be
to provide financial coaching and ensure that over-indebted clients receive tailored debt
advice through various channels. The role is based at Guy's Hospital - Great Maze Pond, London SE1 9RT

Scope of role

1. Providing tailored financial advice and support.
2. To maintain detailed case records.
3. Keep up to date with legislation, policies and procedures and undertake appropriate training.

Key Responsibilities

1. Accurate, effective and individually tailored advice
2. Deliver financial capability workshops at various NHS sites, promoting financialresilience and wellbeing.
3. Provide money coaching advice through various channels including face-to-face, video, and telephone sessions.
4. Complete assessments which lead to appropriate referral to an in house debt adviser
5. Interviewing those that access the service using sensitive listening andquestioning skills to allow them to explain their problem(s) and empower them to

   set their own priorities.

6. Signposting/referring clients to internal and other agencies where required. Issuing foodbank vouchers.

Detailed case records

1. Maintaining detailed case records, ensuring that all work meets all auditing and quality standards and the requirements of the funder.
2. Ensuring all case records and written up in a timely manner.
3. Monitor and report on client engagement and outcomes from advice sessions.
4. Familiarity with CRM systems and practices (Customer Relationship Management system).
5. Handle customer complaints, provide appropriate solutions within the time limits, follow up to ensure resolution.

Up-to-date training

1. Completing a minimum of 16 hours of technical CPD accredited training orqualifying activity.
2. Maintaining an up-to-date record of all training sessions.

Teamwork and Collaboration

1. Work to an agreed work-plan, meeting targets and milestones, whilst prioritisingand managing your own workload.
2. Be an active member of the team, identifying opportunities for your owndevelopment, and demonstrating financial efficiency and value for money

   throughout your work.

3. Compliance with Toynbee Hall policies and procedures, including health andsafety.

5. Other

1. Travel across London as required, and occasionally the UK.
2. Undertake additional tasks as delegated by DFA Management.

Please download the full Job Description for more details.