Advice Information Volunteer Roles
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for volunteer chaplains to help take part in informal weekly chaplaincy evenings to support the residents living in our Support Housing projects.
We house young people, aged 16-25, most of whom stay around 2 years. Our young people face many barriers; we provide a place and space for young people to feel safe through our projects that will lead to better life chances and a positive future. Our volunteers are at the heart of our work to support and encourage young people to turn their lives around.
YMCA DownsLink Group has a Christian foundation and inclusive vision. Our chaplaincy service helps ensure our YMCA supported accommodation is unique. Our multi-faith chaplains make a difference to the lives of young people in our supported accommodation by providing a space to be heard, to have fun and to eat together.
We are looking for people of faith or belief who are kind, good listeners, non-judgemental, with a sense of humour and a love of young people. We have a Christian Foundation and inclusive vision and we welcome applications from people of all faiths and beliefs. As a volunteer chaplain you will work as part of a team and spend time with the residents in their projects, cooking and eating with them, chatting, playing board games, and generally just being there for them. You will also receive training and support from one of our paid Chaplains.
We ask for a commitment of one evening (approximately 2 hours) every 2-3 weeks.
We are looking for Volunteer Chaplains in the following areas:
- Guildford and East Sussex
- Horsham and Crawley, West Sussex (one to two days a month preferably on Tuesday or Thursday evenings)
- Brighton & Hove
We believe every young person has the right to discover their potential.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Whether you're someone with a few extra hours to spare, a student looking to gain work experience or compete your Duke of Edinburgh award, or you’ve got retail know-how to share, we’d love to have you on board!
Why volunteer with us?
- Get hands-on retail experience: Perfect for building your CV or trying something new!
- Be part of a friendly, welcoming team: Meet new people and build lasting friendships.
- Make an impact: Your time helps us support families and individuals facing terminal illness.
- Show off your creativity: Get involved with exciting tasks like creating stunning window displays and arranging stock.
- Use your skills: Whether you're great with people, love organising, or are a whizz at working the till, there’s a role for you!
What can you expect?
From sorting through donations to uncover hidden treasures, to helping design eye-catching displays, or working at the till, you'll be an essential part of creating a fun shopping experience. And if you’ve got a special talent for visual merchandising or want to help our shop run more smoothly, we’d love your ideas!
Key tasks might include:
- Sorting and organising donations, spotting those hidden gems.
- Getting items ready for sale by steaming and pricing.
- Offering top-notch customer service and working the till.
- Helping with fun shop tasks like window displays, stock replenishment, and general tidying.
Skills
No prior experience necessary. Full training provided.
Perfect for:
- Students looking to gain retail experience or working towards awards like Duke of Edinburgh.
- People with some spare time who want to contribute to a great cause.
- Retail and Charity Shop enthusiasts with experience or a flair for design, customer service, or visual merchandising.
Be part of something special and Make a Difference!
* Young Volunteers - Please note: A signed Parent/Guardian Consent Form is required for all volunteers aged 14-17 years.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join our amazing volunteer team to make a real difference to people living with sight loss. You’ll be supporting people to come together in a group setting, to benefit from each other’s company, knowledge and encouragement, leading to reduced isolation, stronger networks of support, and new friendships. You can support with either local and regional telephone groups or face-to-face groups.
What you’ll be doing:
• Meeting and greeting group members on arrival or joining virtually.
• Creating a warm and welcoming environment.
• Supporting group conversations.
• Assisting with group activities (if appropriate).
What you’ll gain from the role:
• An opportunity to give something back.
• A chance to build a strong community.
• A sense of achievement through the difference you make.
• A chance to be part of a team of like-minded people
• An opportunity to develop and explore different roles with RNIB, including our internal job vacancies.
In return for donating your time we will provide:
• A rewarding experience.
• A great Induction and training.
• A supportive manager.
• Regular updates and catchups.
• Expenses.
• An opportunity to connect with other volunteers.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are recruiting 7 volunteer board members to join our newly created STEP EbE Advisory Board. All board members will have lived experience of forced migration. The STEP EbE Advisory Board will be a structured and collaborative way for World Jewish Relief to engage with external advisors (in this case, volunteer board members) to advise and help on programme design and decision-making.
World Jewish Relief created the Specialist Training and Employment Programme (STEP) for refugees in 2016 and today we are the largest provider of specialist employment support to refugees in the UK.STEP aims to support and empower people with experience of forced migration through a tailored employment programme that addresses the complex barriers refugees face in preparing for, and ultimately finding, work in the UK.
The board members’ responsibilities will vary depending on the topic of advice in discussion, however, suggested activities include:
- Board member meetings to discuss ideas and create recommendations
- Group and 1:2:1s meetings with STEP stakeholders (employment advisors, participants, WJR board, partners)
- Document reviews (e.g. programme materials)
- Presenting recommendations in different formats (e.g writing, speaking)
- Attending optional training sessions chosen by the board
About you
We are looking for board members who:
- Have lived experience of forced migration i.e. refugee status, humanitarian protection, people seeking asylum, and Ukrainian extension scheme
- Have intermediate and above understanding of English (B1+)
- Can commit to 4-6 hours a month
- Comfortable with IT, training can be provided
- Have or interested in developing the following skills:
- Empathy & emotional awareness
- Learning mindset
- Able to work well in collaborative settings
- Good communication skills
- Being open-minded and honest
- Board members can have experience of being on STEP as a participant, but it is not a requirement. We aim for there to be a mix of experience with STEP on the board.
What you can expect from us
- Expenses: We will pay for any travel and other expenses related to costs incurred
- Equipment: We will provide any IT/ Digital Access equipment needed for the role.
- Induction training and materials will be provided as well as other training as requested by board members.
Equality, Diversity and Inclusion
World Jewish Relief values equality, diversity and inclusion in our workplace and we encourage applications from candidates of all ethnicities, socio-economic backgrounds, genders, sex, sexual orientations, ages, disability, faiths (or non), marital status (or non), that meet the criteria set out for this role. We are striving to build a team reflective of the communities we work with.
This role is targeted for people with refugee or asylum-seeking backgrounds as experts by experience. If you have first-hand experience of forced migration, please let us know in your application. Additionally, we encourage you to apply even if you do not meet all the requirements that are listed within the role specification. We respect that people’s identity is not defined by their past experiences and do not expect candidates to describe their lived experience during the interview process unless they wish to do so.
You don’t need to be Jewish to volunteer with us, but you must be committed to our faith-based values of Justice, Kindness, Repairing the World and Welcoming the Stranger. We are inspired by these values to work beyond our community, recognising the dignity and potential of all people.
To apply
Please upload your CV and a one-page cover letter that answers the following two questions:
1. Why do you want to be a STEP EbE Advisory Board Member?
2. What skills can you contribute to the board?
Please note that your CV will only be used during the recruitment process to find out about your previous experience will not be assessed against any criteria.
Bringing life-changing action to people in crisis around the world
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Marie Curie is creating a Hospital Companion service in Plymouth to support people at end of life in both Mount Gould and Derriford Hospital. This is an exciting opportunity for volunteers to influence and shape the Hospital Companion Service and to improve the experience of patients within hospital in Plymouth.
Hospital Companions offer companionship, emotional support, and a reassuring presence to people at end of life and the people closest to them. Focusing on what matters the most to the person, Hospital Companions draw upon their volunteer training, community knowledge and networks to provide bespoke person-centered support.
WHAT YOU WILL BE DOING
The support a Hospital Companion provides is unique to each person and their individual circumstances, but is likely to include:
- providing companionship and emotional support to people at end of life and the people closest to them
- providing practical information, support, and signposting to other local services such as bereavement support and advanced care plan
- promoting the Hospital Companion service within the Hospital setting and the local community
- completing and returning a short report at the end of each hospital visit
- attending and participating in regular volunteer wellbeing sessions, team meetings, and refresher training
THE SKILLS / EXPERIENCE YOU WILL NEED
- Friendly and approachable
- Patient, empathetic and sensitive to the needs of others
- An active listener and an ability to build a rapport with others
- Self-aware and emotionally resilient
- Adaptable and open to learning and developing
- Able and willing to operate within Marie Curie’s boundaries and to follow all processes, procedures and guidelines including using a lone worker device
- Committed, reliable and trustworthy
- An understanding of confidentiality
- Inclusive and respectful
- A mature perspective on life and death
- Access to a PC, laptop, Tablet or Phone and basic IT skills e.g. the ability to type on word and email attachments
WHAT YOU CAN GAIN FROM THIS OPPORTUNITY
- Becoming an important part of Marie Curie, the UK’s leading end of life charity
- Making a real difference to people at end of life and to the people closest to them
- Connecting with new and interesting people with a common goal
- Building and developing your skills in a supportive environment
- Continued training, development, and support
- Access to other opportunities within Marie Curie
- Agreed reasonable out-of-pocket expenses
THE NEXT STEPS
- Complete a volunteering application form or submit an expression of interest
- Attend an informal interview with a member of the Marie Curie team either face to face or online via Microsoft Teams
- Supply the details of two people (not family members) who can provide you with a reference
- Consent to a DBS (criminal record) check and submit the appropriate documentation online for the check to be completed
- Attend a face to face volunteer induction
- Complete core and role specific Marie Curie training
Marie Curie is committed to safeguarding and promoting the welfare of patients and their families and expects all staff and volunteers to share this commitment. Marie Curie will treat all volunteers fairly and with respect. We will not discriminate on the basis of disability, ethnicity, marital status, pregnancy or maternity, sex (i.e. gender), sexual orientation, religion or faith, or gender reassignment. We will not discriminate on the basis of age unless the responsibilities of a role require us to do so in order to safeguard our volunteers and/or service users.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Marie Curie is creating a Hospital Companion service in Plymouth to support people at end of life in both Mount Gould and Derriford Hospital. This is an exciting opportunity for volunteers to influence and shape the Hospital Companion Service and to improve the experience of patients within hospital in Plymouth.
Hospital Companions offer companionship, emotional support, and a reassuring presence to people at end of life and the people closest to them. Focusing on what matters the most to the person, Hospital Companions draw upon their volunteer training, community knowledge and networks to provide bespoke person-centered support.
WHAT YOU WILL BE DOING
The support a Hospital Companion provides is unique to each person and their individual circumstances, but is likely to include:
- providing companionship and emotional support to people at end of life and the people closest to them
- providing practical information, support, and signposting to other local services such as bereavement support and advanced care plan
- promoting the Hospital Companion service within the Hospital setting and the local community
- completing and returning a short report at the end of each hospital visit
- attending and participating in regular volunteer wellbeing sessions, team meetings, and refresher training
THE SKILLS / EXPERIENCE YOU WILL NEED
- Friendly and approachable
- Patient, empathetic and sensitive to the needs of others
- An active listener and an ability to build a rapport with others
- Self-aware and emotionally resilient
- Adaptable and open to learning and developing
- Able and willing to operate within Marie Curie’s boundaries and to follow all processes, procedures and guidelines including using a lone worker device
- Committed, reliable and trustworthy
- An understanding of confidentiality
- Inclusive and respectful
- A mature perspective on life and death
- Access to a PC, laptop, Tablet or Phone and basic IT skills e.g. the ability to type on word and email attachments
WHAT YOU CAN GAIN FROM THIS OPPORTUNITY
- Becoming an important part of Marie Curie, the UK’s leading end of life charity
- Making a real difference to people at end of life and to the people closest to them
- Connecting with new and interesting people with a common goal
- Building and developing your skills in a supportive environment
- Continued training, development, and support
- Access to other opportunities within Marie Curie
- Agreed reasonable out-of-pocket expenses
THE NEXT STEPS
- Complete a volunteering application form or submit an expression of interest
- Attend an informal interview with a member of the Marie Curie team either face to face or online via Microsoft Teams
- Supply the details of two people (not family members) who can provide you with a reference
- Consent to a DBS (criminal record) check and submit the appropriate documentation online for the check to be completed
- Attend a face to face volunteer induction
- Complete core and role specific Marie Curie training
Marie Curie is committed to safeguarding and promoting the welfare of patients and their families and expects all staff and volunteers to share this commitment. Marie Curie will treat all volunteers fairly and with respect. We will not discriminate on the basis of disability, ethnicity, marital status, pregnancy or maternity, sex (i.e. gender), sexual orientation, religion or faith, or gender reassignment. We will not discriminate on the basis of age unless the responsibilities of a role require us to do so in order to safeguard our volunteers and/or service users.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you passionate about making a difference in your community?
Join us as a volunteer at Marie Curie charity shops, where your efforts will directly support our mission to provide vital care for terminally ill individuals and their families.
As a Retail Volunteer, you'll be the heart and soul of our store, bringing joy to our customers and helping us create a vibrant shopping experience.
Why volunteer in one of our shops?
- Gain retail experience.
- Meet new people.
- Support your local community.
- Donate your skills and knowledge.
- Be part of a friendly team.
Volunteers are involved in a wide range of roles and day-to-day activities that support the running of each store for two hours or more a week.
On the store floor you could be involved with providing excellent customer service, processing transactions on the tills, replenishing stock and putting up eye-catching displays to entice customers in.
Behind the scenes, volunteers get involved with store housekeeping and administration, sorting through donations to find those hidden gems and preparing goods for sale by sorting, steaming and pricing items.
Do you have specific retail skills to donate? We're also looking for volunteers with skills and ideas around visual merchandising, identifying stock generation channels and raising awareness of our charity shops. Using your local knowledge, you could help to maximise the shop’s potential.
Your role will include some of, but is not restricted to, the following tasks:
- Sort through donations, find hidden gems
- Prepare items for sale
- Maintain the shop floor and provide excellent customer service to our shoppers
- Operate the till
- Help out with basic housekeeping
Young Volunteers
Please note: A signed Parent/Guardian Consent Form is required for all volunteers aged 14-17 years.
Skills & Qualities
- Friendly and cheerful manner
- Able to work well as part of a team
- Able to follow instructions
- Knowledge of popular and quality brands would be useful
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
What we are looking for
As a small charity we have a committed and enthusiastic team of employees and volunteers on the ground who work to support our young people and their carers. As Roots looks to expand its work and programmes, we are seeking to enhance our board in order to embed a new strategic plan and provide support to the growing number of employees.
We are specifically interested in trustees who have experience in any of the following areas to strengthen our existing skills set.
-
Finance, accounts and budgets
-
Campaigning
-
Change Management
-
Comms and Marketing
-
Legislation in relation to the organisation's work and charitable status.
-
Monitoring and evaluating performance
-
Health and Safety
We are particularly keen this time to recruit Trustees with relevant lived experience, such as care leavers and kinship carers.
We also encourage applications from young, disabled or Welsh speakers, and people that live in Swansea and the surrounding areas, as these groups are currently under represented on our Board. The ability to speak Welsh is desirable but not essential.
We are also particularly interested in recruiting a Treasurer. As the organisation grows and receives more funding, it is important that we have a Trustee experienced in financial management, who can oversee the accounts and budgets as well as advising on the financial implications of the new strategic plan.
Role on Trustee board:
-
To oversee the strategic development and growth of the charity in line with its aims and objectives.
-
To support events and be an active and contributing member of the trustee board and its activities.
-
To take the lead in agreed areas, working with sub groups that could include employees and feedback to the wider board.
Commitment required:
We meet as a Board every two months, usually on a Tuesday at 5pm for 2 hours. The Trustees will be provided with the relevant papers in advance of meetings, preparation and reading for the meeting usually takes about an hour.
There is an expectation that Trustees are available for 80% of these meetings (ie 5 per year) and to undertake agreed tasks outside of these times. The monthly commitment is approximately 6 hours per month, including meetings and meeting preparation.
The Trustees also meet twice a year in person at Roots, usually in the spring for half a day and autumn for a full day.
We are seeking Trustees that will also be visible and engage in activities at certain times of the year, for example celebrating successes, supporting activities such as trips with young people and be public facing where agreed to promote the organisation. One Trustee per month is expected to visit Roots, for visibility and to help support the staff and young people.
Accessibility
Should you require any reasonable adjustments for this role, to make it more accessible, please let us know.
Reimbursement / allowance entitlement.
Trustees will be entitled to mileage allowance and other reasonable expenses to attend meetings in person and take part in agreed activities.
We will provide induction and ongoing training. Due to the nature of our work with young people, an enhanced DBS check is required for this role.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Whether you're someone with a few extra hours to spare, a student looking to gain work experience or comlpeting your Duke of Edinburgh award, or you’ve got retail know-how to share, we’d love to have you on board!
Why volunteer with us?
- Get hands-on retail experience: Perfect for building your CV or trying something new!
- Be part of a friendly, welcoming team: Meet new people and build lasting friendships.
- Make an impact: Your time helps us support families and individuals facing terminal illness.
- Show off your creativity: Get involved with exciting tasks like creating stunning window displays and arranging stock.
- Use your skills: Whether you're great with people, love organising, or are a whizz at working the till, there’s a role for you!
What can you expect?
From sorting through donations to uncover hidden treasures, to helping design eye-catching displays, or working at the till, you'll be an essential part of creating a fun shopping experience. And if you’ve got a special talent for visual merchandising or want to help our shop run more smoothly, we’d love your ideas!
Key tasks might include:
- Sorting and organising donations, spotting those hidden gems.
- Getting items ready for sale by steaming and pricing.
- Offering top-notch customer service and working the till.
- Helping with fun shop tasks like window displays, stock replenishment, and general tidying.
Skills
No prior experience necessary. Full training provided.
Perfect for:
- Students looking to gain retail experience or working towards awards like Duke of Edinburgh.
- People with some spare time who want to contribute to a great cause.
- Retail and Charity Shop enthusiasts with experience or a flair for design, customer service, or visual merchandising.
Be part of something special and Make a Difference!
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Please note: this role covers Worcestershire and Herefordshire only.
An Independent Health Complaints Advocate (IHCA) Volunteer works across Worcestershire or Herefordshire to support adults who want to complain about their NHS care or treatment. This is a free and confidential service independent of the NHS.
We are seeking people who have:
- Good communication and interpersonal skills
- Empathetic
- You will have, or be willing to learn, basic computer literacy skills in order to log your contact / work on our database system.
- Organised and resourceful
Benefits of volunteering with the Adovacy Services
- Be part of a growing charity with ever expanding exciting new projects!
- You are provided with FREE training
- Reimbursed for public transport fair and/ or partial mileage costs
- Get experience in the field of mental health
- References are available from us on request
- Fulfilment in helping your local community
- Meet new and likeminded people - we hold regular volunteer catch ups to have your say and meet other volunteers
Overview of Onside
Onside is an independent charity promoting the rights and interests of people facing disadvantage. We believe that everyone is entitled to fair, equal treatment and opportunity. Our skilled staff and volunteers make a real difference to the lives of over 11,000 people a year across Worcestershire and Herefordshire.
Onside is a charity stemming from a belief that everyone has the right to be a valued human being an to be treated in a just and fair way.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you interested in working with us to eliminate homelessness in Worcestershire?
We’re seeking an innovative and passionate individual to join our Board of Trustees.
Who are Maggs?
Maggs’ overarching vision and purpose is to work with partners to eliminate long-term rough sleeping in the county, whilst offering homeless and vulnerable people opportunities to thrive and realise their full potential.
The charity began in 1985 through our Worcester Day Centre in Deansway. We have since acquired a second day centre in Malvern and a countywide outreach team that boasts two additional teams: Harm Reduction and an Intensive Transition Team.
We also have our Clothing Project and Accommodation Project, providing 15 housing opportunities for former rough sleepers.
Our goal is not just to support rough sleepers in their situation, but to help them to make the changes necessary for them to change their lifestyle, by dealing with the issues that hold them back, like lack of confidence, substance abuse, or poor health, so that they can access permanent housing and return to a conventional lifestyle off the streets.
The Role:
Our trustees play a vital role in ensuring that Maggs achieves its core purpose. They oversee the overall management and administration of the charity, and Maggs has a clear strategy that aligns with our goals and vision.
Just as importantly, they support and challenge the executive team to enable Maggs to grow and thrive, and through this, work with the homeless and vulnerable to raise self-confidence thereby enabling positive life change.
Board members have a collective responsibility, meaning that trustees always act as a group and not as individuals.
Duties:
· Support and provide advice on Maggs’ purpose, vision, goals and activities.
· Approve operational strategies and policies, and monitor and evaluate their implementation.
· Oversee Maggs’ financial plans and budgets and monitor and evaluate progress.
· Ensure the effective and efficient administration of the organisation.
· Ensure that key risks are being identified, monitored and controlled effectively.
· Review and approve Maggs’ financial statements.
· Provide support and challenge to Maggs’ CEO in the exercise of their delegated authority and affairs.
· Keep abreast of changes in Maggs’ operating environment.
· Contribute to regular reviews of Maggs’ governance by, but not limited to attending Board meetings and being adequately prepared to contribute to discussions.
· Use independent judgment, acting legally and in good faith to promote and protect Maggs’ interests, to the exclusion of their own personal and/or any third-party interests.
· Contribute to the broader promotion of Maggs’ objects, aims and reputation by applying your skills, expertise, knowledge and contacts.
Please note that as a small charity, there will be times when the trustees will need to be actively involved beyond Board meetings. This may involve scrutinising board papers, leading discussions, focusing on key issues, providing advice and guidance on new initiatives, presenting externally, or other issues in which the trustee has special expertise.
The client requests no contact from agencies or media sales.
Who are we?
In sum, we’re an independently endowed charitable foundation that invests in people and positive change, is inclusive and supports innovation. And we like to work with others who share our principles and passions.
What are we looking for?
Our Investment Committee is one of three Committees reporting to the Board of Trustees, and provides expert input on the execution of our investment strategy, drawing on the advice and support of external investment consultants, as well as the executive team. It comprises both trustees and independent experts who can bring their expertise and experience to the decision-making and governance process. Members serve limited terms of office and as a result of some upcoming retirements, we now have two vacancies for independent expert members.
We welcome applications from candidates whose skills and interests include:
- a commitment to responsible investment as a baseline, ideally with knowledge of the context in which charitable trusts and foundations invest;
- knowledge and experience in investing to generate both a financial return and positive social and environmental impacts;
- an understanding of the impact investing market, preferably with experience in developing relevant investment strategies and polices;
- developing innovative financial instruments relevant for supporting third-sector organisations;
- knowledge of impact reporting frameworks.
What does the role involve?
Our Investment Committee meetings are held quarterly. While our office base is in central London, we invite applications from across the UK. We always conduct meetings in hybrid format and aim to bring committee members together at least once-a-year for an in-person meeting. The role will also provide opportunity for investment committee members to explore aspects of the Trust’s wider activities, including attendance at the Trust’s annual symposia and other areas of interest. The total time commitment for the role is expected to be no more than 4 days per year, including preparation and reading time.
Although the role is unpaid, reasonable expenses will be reimbursed.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The purpose of the helpline is to provide comfort and support to service users experiencing difficulty in managing their condition – be that physical, mental or emotional support. The Helpline Volunteer role is key to delivering this mission as the primary call handler for service users.
Are you passionate about making a difference in the lives of people? Join our team as a Helpline Volunteer and support the launch of our groundbreaking pilot helpline service! Funded by The National Lottery Community Fund for one year, you'll play a pivotal role in bringing to life the charity’s ambitious new pilot helpline service - the first of its kind across the UK.
Working alongside a dedicated team to drive forward our mission and make a real impact in the Degenerative Cervical Myelopathy (DCM) community, you will be involved with a great charity team in a position where they will be able to help establish a new service that will greatly help many people across England.
Role Overview
The Helpline Volunteer will:
-
Handle calls from service users, providing an empathetic and supportive approach at all times
-
Participate and engage in all necessary training to build knowledge of DCM
-
Participate and actively engage in peer-to-peer learning sessions
-
Take ownership for personal learning and development to build knowledge and skills that will enable them to support service users
-
Conduct themselves in line with the expectations set out in the charity’s code of conduct, and other relevant policies
-
Work collaboratively with other volunteers, offering peer to peer support and guidance wherever possible and appropriate
The role:
At Myelopathy dot org – we want our service users to feel listened to and supported – and therefore it is important to build and maintain trust with each and every caller. This is achieved by ensuring all of our Volunteers approach their role with empathy – and that they maintain presence by actively listening to every caller. It is also essential to maintain confidentiality in line with the guidance set out in the Helpline Volunteer Toolkit, and our Code of Conduct.
Responsibilities:
-
Provide Emotional Support: Listen in an empathetic and active way to service users, creating a safe space for them share
-
Offer Information and Resources: Provide information that could support their requirements and needs – directing them to professional support and services where appropriate
-
Maintain Confidentiality: Uphold a high standard when it comes to managing sensitive information in line with the charity’s Code of Conduct and Confidentiality Policy
-
Follow Processes: Adhere to the charity’s processes and procedures – including crisis management – seeking support from the Helpline Service Manager as needed
-
Maintain Records: keep notes and key information relating to cases as necessary to support with ongoing case management.
Person specification
Skills and Experience:
-
Excellent communication skills – including actively listening without judgement, and the ability to convey information clearly
-
High levels of empathy and compassion – showing genuine concern for the well-being of service users and their circumstances
-
Problem solving skills – identifying resources, advice and solutions as needed
-
Teamwork – ability to collaborate and work with others in a mutually supportive environment
-
IT skills - As this role will include inputting data and notes onto a software (which you will be fully trained on with 24/7 support access), being comfortable with this sort of work is a bonus
Personal Qualities:
-
An empathetic and resourceful individual, passionate about our cause and eager to make an impact. We are passionate about improving care for people with DCM, we want volunteers who can help add to this passion and inspire others they work with.
-
A strong team player who can support their fellow volunteers and embody the values of the charity. You may be the first contact that many people with DCM have with the charity, therefore it’s important that you and as a result the helpline reflect the values of the charity.
-
Experience working with vulnerable people is beneficial but not essential
OVERVIEW:
We are looking to invite up to 4 new Trustees to join our Board in 2024, including a Vice-Chair. NSDF is interest in meeting people who are passionate about young artists & technicians, and creating opportunity for 16-25 yr olds, from all walks of life.
Working with and to support our CEO, Keerthi Kollimada, our Board plays a vital role in delivering NSDF’s mission to empower and inspire young talent and ambition, to teach skills, help launch careers and build the audience of tomorrow. We’re looking for people who will grow in this role, as much as they give; people who are interested in playing a strategic, behind-the-scenes role in delivering this vision, and who are passionate about collaboration, diversity, inclusion and care.
This is a volunteer role to support a charity with a storied 60+ history; come join us.
REQUIREMENTS:
You don’t have to have worked in theatre, nor have experience as trustee, to apply for this role. We will give you the support you need, and we are just as interested in life experiences as we are the specific criteria.
To complement the skills and experience currently represented on our Board, we’re particularly looking for the below, as well as a Vice Chair, which will have some additional responsibilities:
>Have experience of working in technical theatre, and/or with technical theatre staff
>Work in finance or regularly work with finance as part of their job Would like to advise us regarding access to and accessibility in theatre
>Have legal expertise
>Are aged 16-25 and passionate about representing the young people that NSDF reaches.
RESPONSIBILITIES:
In this role, you’ll join us for four evening meetings per year – two in-person, and two on Zoom. These meetings take place in the early evening, and generally last up to two hours. Currently, our in-person meetings take place in London. The building is wheelchair accessible.
Additionally, throughout the year, you’ll provide advice and support to the NSDF team, based on your own experience and knowledge. For example, this might include:
Phone calls or Zoom meetings to advise staff or freelancers on planning and decision-making
Looking over and providing feedback on policy documents or marketing content
Providing legal or financial advice to the CEO.
Looking over project plans to advise us on how to ensure our work is accessible
These are only examples, and this list is not exhaustive – if you have other types of expertise that could benefit NSDF’s work, we want to hear from you.
None
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
PFP is a UK-based charity working in Africa and Asia since 2004, and this year we are celebrating our 20th anniversary. Our Mission is to work together with local people and filmmakers to produce, distribute and show local language educational films that give help and hope to vulnerable and disadvantaged communities. Our latest activities have primarily focused on Malawi, Sierra Leone and Kenya.
Every PFP film seeks to bring about positive change by engaging audiences with themes, characters and subjects that address important challenges facing themselves and their communities.
- We commission, fund and manage film productions
- We train and mentor local film makers
- We partner with other organisations to produce media for their charitable objectives
- We organise film distribution and viewings and promote digital engagement
- We facilitate audience conversations to encourage deeper exploration of issues
- We measure the impact of our films to ensure continued improvement
We produce a range of media from short documentaries and music videos to full-length feature dramas. Our work covers a wide range of subjects, including: health, disability and rights; social prejudice and stigma; agriculture; and environment and conservation.
See our Annual Reports on our website for more information on our work and recent activities.
Primary responsibilities
- Attend and contribute to quarterly Board meetings and informal catch-ups.
- Work with the Trustees and Directors in developing and advancing PFP’s vision, mission, and strategic goals.
- Contribute to the effective governance of PFP, including: ensuring PFP is accountable and carrying out its purpose for public benefit; ensuring compliance with the governing document and applicable law; and challenging the management of resources and ensuring financial stability.
- Support executive management and partners on the design and delivery of programmes across all stages, including partner engagement, filmmaking and distribution, and monitoring and evaluation processes.
- Proactively seek fundraising opportunities.
- Act as an ambassador and public representative for PFP.
- Opportunity to further contribute to the activities of the charity as much as desired.