Advice Caseworker Jobs

Purpose of the role

To deliver and develop the Day One Casework bedside model to patients, or those closest to them, impacted by serious or multiple injuries which could result in life changing consequences, such as disability or death, predominantly within Greater Manchester Major Trauma Hospital (GMMTH), Salford, but also in other hospital settings or Trusts as required. 

To have a visible physical presence within the Trust and become embedded into clinical teams focussing on the major trauma pathways.

To work closely with those impacted by catastrophic injury, taking referrals and carrying out initial assessments of need, expertly navigating, signposting and putting services in place in the immediate aftermath of major trauma, including talking about and facilitating early access to legal support to aid rehabilitation.

To establish and develop relationships with key stakeholders to promote Day One and address the needs of those affected by catastrophic injury. 

To work as part of the wider Day One Service’s team and organisation, taking responsibility for own record keeping and data collection in line with regulatory requirements.

Key responsibilities 

The post holder’s primary duties and responsibilities are as follows: 

• Work closely, and in partnership, with NHS clinical staff and relevant community and voluntary sector organisations, to address the needs of patients, and those closest to them, affected by catastrophic injury. 

• Operate a case management approach to individuals, assessing and identifying needs, putting support in place including signposting, making referrals and direct support. 

• Provide consistency in assessment of all patients, irrespective of injury cause, age, status, giving access to the earliest possible specialist legal advice which supports rehabilitation and NHS cost recovery. 

• Maintain detailed case records, including accurate records of activity and intervention, using Day One’s Customer Relationship Management (CRM) system, capturing and storing data in line with Day One policies and procedures and regulatory requirements. 

• Implement processes and procedures to collect patient and family feedback and contribute to ongoing monitoring and evaluation of Day One services through providing relevant information, case studies and reports. 

• Build awareness of the role and charity’s purpose through building strong and effective relationships across the regional major trauma network, ensuring those who need it have access to Day One support. 

• Work closely with local authority, statutory and voluntary organisations to provide patient and family support and advocacy. 

• Help establish other support mechanisms once a person is no longer within the hospital setting, supporting the patient discharge process in conjunction with leadership from NHS staff. 

• Identify and support the recruitment and supervision of Day One volunteers, where appropriate. 

• Support the roll out of our Peer Support Service, focussed on promoting awareness and uptake within the region. 

• Work closely with the wider team on performance, quality, safety and effectiveness of all services, ensuring appropriate safeguarding policies are followed. 

• Work closely with our Fundraising and Communications team, supporting national activity, as well as regional initiatives to raise awareness and fundraise. 

• Be prepared to travel across the region and, on occasion, to other sites and national meetings as required. 

• Willingness to undertake continuous development and training for the role, including mandatory Day One and NHS Trust specific training. 

How to apply 

Please upload your CV, and answer a few screening questions, demonstrating how you meet the criteria and outlining why you’re interested in the role.

If you would like an information chat with the Casework Team Lead or to find out more information about the role, the contact details can be found on the attached recruitment pack.

Closing date: Midnight 2nd February 2025 
First stage virtual interviews: Week commencing 10th February 2025 
Second stage in-person interviews: Week commencing 24th February 2025 

Please refer to the attached recruitment pack for more information.

We are looking for an energetic Immigration Adviser to provide advice to destitute migrants accessing Mental Health services in several East London boroughs.

Praxis Community Projects is a dynamic, award-winning human rights charity supporting migrants in crisis or at- risk, ensuring that their essential human needs are met and that they are able to overcome the barriers they face. We provide legal advice, housing projects, and a range of welfare support services, including group work.  We build community, challenge exclusion and discrimination, influence policy, improve services and inspire solidarity with migrants.

This project is delivered in partnership with ELFT – East London NHS Foundation Trust. Supported by a project supervisor, you will be responsible for the overall project and delivery of immigration advice and casework to migrants at risk referred by selected hospitals and other Community Mental Health services provided by ELFT. This service is delivered through a mixture of channels including telephone, digital, face-to-face and hybrid working. This role will likely involve significant amounts of outreach work to provide advice in the community and within health services, and collaboration with those health services will be key. 

The ideal candidate will have an in-depth knowledge of the issues faced by refugees, asylum seekers and migrants at risk (including EU migrants). The post holder will have a good understanding of the challenges faced by vulnerable migrants with complex needs and will be able to demonstrate excellent communication and interpersonal skills with a range of stakeholders.

At Praxis, we work to build community, challenge exclusion and discrimination, influence policy and improve services. We played a leading role in exposing the Windrush scandal and advocate and campaign for lasting changes to policy and practice to address the root causes of the issues faced by at-risk migrants.

Praxis is an equal opportunity employer and strongly encourages applications from those with lived experience of migration and from diverse applicants regardless of age, disability, gender reassignment, marital/civil partnership status, race, religion or belief, sex, sexual orientation, or pregnancy/maternity leave status.

Please see our website to find out more about our work. For more information on the work of Pathway, go to Pathway website.

Our Attractive Benefits Package Includes 

· A 21-hour working week (for this role), including flexible working hours

· A hybrid work model 

· 25 days annual leave (pro rata), increasing annually to the maximum 30 days (plus paid Bank Holidays) 

· You can buy up to 3 days of annual leave each year

· A defined contribution pension scheme 

· Our employee assistance programme offers counselling and support for you 24/7. 

· A season ticket loan to help you spread the cost of your commute 

If you need us to make an adjustment or provide additional support as you apply for a role, please email our Recruitment team who will contact you to discuss how we can help.

For further details, please contact Maria Iglesias Head of Operations and Business Development.

To apply, send us your CV and cover letter demonstrating your capabilities in relation to each of the points of the job description marked ‘A’. Where relevant use your answers to illustrate how your competencies have helped you to achieve positive results. This will give you the best possible chance to be shortlisted. Applications will only be accepted with a cover letter.

East London Students' Union is a progressive charity that supports around 24,000 students that study at the University of East London. We are based in one of the most diverse boroughs in Europe and our membership proudly reflects the communities where we are based.

Our purpose is to support and empower our students by representing their views and providing a range of supportive services, events and activities to make university life the amazing experience it should be. Our Docklands offices were fully refurbished last year. We're currently refurbishing our common rooms and reception area. Earlier this year in Stratford, we launched an excellent new space with sitting around areas, reception, performance rooms and meetings room.

We're now working to build a students' union that champions their aspirations and can deliver what's needed to make a difference. We're excited about this and have invested in several new posts to give us the expertise needed.

If you are excited by the opportunity to help us do things differently, empower others and build a students' union that can better support our students, then we could have a role for you. If you can operate in environments where change is continual, challenges multi-faceted and where solutions require innovative thinking, you'll thrive here. You'll also need to be self-driven, able to operate with autonomy and be able to balance competing priorities.

You’ll provide impartial advice to students on academic matters, and represent and support students in meetings and panels in more complex cases. You’ll use your experience to help us do more preventive work to help our students to take action on their own behalf. You’ll have excellent attention-to-detail and maintain accurate and comprehensive casework notes.

This is a maternity cover position for approximately one year from late February 2025. Exact dates are negotiable.

Diversity is one of the defining features of life at UEL, with over 180 nationalities represented in our student body. Within Newham, where we are based, over 74% of residents are from Black, Asian and minority ethnic communities. As we grow our staff team, we are passionate about making our teams representative of the students we support and the communities we operate in. We therefore especially welcome applications from Black, Asian and minority ethnic candidates and other candidates typically underrepresented in leadership.

About Island Advice Centre

We are an independent advice centre whose mission is to alleviate local residents poverty through the provision of welfare rights advice Our team is committed to address inequalities by supporting local residents accessing their rights in regard to housing, social welfare benefit and money advice

About the Role

Our debt adviser will be the main contact for client facing financial hardship and indebtedness. The role is providing advice and guidance, advocate on behalf clients including communicating and carry out casework in view of alleviating financial hardship

About You

Our ideal candidate has experience supporting people who may be vulnerable, in distress or in crisis, with practical long-term solutions in areas debt and financial capability You’ll be empathic and understand the complexities of client need. You’ll be able to work calmly and productively under pressure, keeping to deadlines, and demonstrating good decision-making skills, with a willingness to learn and work as part of a team

What We Offer

Our benefits include:

- 28 days holiday, plus statutory bank holidays

- 8% employer contribution to pension scheme

- IMA membership

- Training and development opportunity

To apply please return the attached application form 

Da'aro Youth Project is looking for an experienced caseworker to join our small team based in Streatham Hill, London. The successful candidate will work alongside young refugees, asylum seekers and other young migrants who are at risk or in crisis to ensure that they can access their statutory rights and make progress in their personal development so that they can achieve their full potential. You will join our Casework Service which provides holistic casework, advice and practical support to young people aged 14 to 25 years, working closely with statutory and voluntary organisations to ensure that the immediate and longer-term needs of young people are met.

The main aim of this role is to provide energy and income maximisation advice to Somali speaking householders in their first language face to face, by phone and at their home. This will include providing information to help householders to access appropriate support, give administrative support to the delivery of projects, provide in-depth support to householders and to maintain accurate and detailed records of all interactions with householders.

Pay and conditions

• The role is part time (22.5 hours per week). Fixed term contract (12 Months).
• The salary for the role will be £27,121 per year pro rata.
• You will be entitled to 25 days paid holiday (plus statutory holidays).
• The role is subject to a 6-month probationary review.

CSE offer a range of benefits including, subsidised bike purchase and Tech Scheme, Life Assurance, Health Cash plan, retail discounts and discounted breakdown cover and many more.

We will pay fees and expenses on relevant training courses.

Specific responsibilities

An applicant appointed to the role will be expected to:

• Engage with local Somali households who need help with their energy issues. Depending on demand the post holder may be required to work with householders outside of the Somali community.
• Interpret and translate information and materials to advise and support Somali speaking clients.
• Reduce the financial hardship and stress of households in fuel poverty by supporting their access to lower tariffs, grants for heating and insulation improvements and income maximisation. This is also to identify energy improvements that can be made to the home and refer to installers to install them.
• Improve the wellbeing and safeguarding of households in fuel poverty whose health conditions are exacerbated by living in a cold home.
• To communicate with householders clearly, confidently and persuasively using appropriate language and style for target audience. Listening carefully, responding empathically, building rapport and trust, checking for understanding, empowering and motivating.
• To deliver complex casework over a period of time with minimal support. Giving advice to people in their own homes and at events, community and neutral venues.
• To adhere to CSE’s data recording protocols, processes and procedures and to maintain appropriate client confidentiality at all times.
• To use resources (including your time) efficiently and effectively
• To keep up to date with information required for role, seek opportunities to develop relevant skills and capabilities and share knowledge readily with others to support their development and work delivery.
• To plan and prioritise your workload to achieve high standards, meet agreed deadlines, adjusting readily to suit changing circumstances.

To see a more detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website.

Essential attributes for this role include:

• Minimum Maths and English GCSE or equivalent.
• Experience of giving advice.
• Experience of customer service.
• Experience of taking a lead on the delivery and coordination of project-based activity.
• Ability to communicate fluently both verbally and in writing in Somali.
• Ability to respond to vulnerable clients in a respectful and engaging manner.
• Ability to present complex information in an accessible and appropriate manner.
• Ability to actively listen to correctly identify the support needs of client.
• Ability to work in a team and able to identify areas where their skills complement others.
• Ability to maintain admin systems independently and accurately.
• Able to work independently and use own initiative.
• Highly organised at managing time and workload.
• Skilled in use of MS Office applications including Word, Excel and Outlook.

Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the attached job description.

How to apply

To apply, please download and complete the application form available from our website. Your application should demonstrate your suitability for the role against the criteria outlined in the person specification.

The closing date for applications is 5pm on Wednesday 29 January 2025.

Interviews are expected to take place Wednesday 5 andThursday 6 February 2025, though this is subject to change.  

If invited to interview, we will ask you to provide evidence of eligibility to work in the UK.

Harris Hill are partnering with a fantastic charity, passionate about building better futures for people working in horticulture, in their search for a Caseworker based in London/SouthEast.

The Casework Team deliver help services which include advice, information and support for people working across horticulture. The team provide generalist advice across areas such as social care, health, benefits, housing and employment, often having an area of speciality.

Skills, Knowledge and Experience:

• Experience undertaking comprehensive holistic assessments across outcome areas of health, wellbeing, self-care, housing, money, family, relationships, safety and crime
• Experience of measuring the impact of interventions delivered
• Experience of delivering advice to people, across areas of employment, money confidence, housing, social care, benefits and health systems
• Experience in delivering a telephone helpline or advice service in the community or on occasion in service users homes
• Experience of scrutinising complex information to produce concise reports, comprehensive case records and high-quality casework and associated correspondence
• Highly developed communication skills including, discretion and capacity to deal efficiently, and effectively with people experiencing traumatic or difficult circumstances and/or from different cultural backgrounds
• Experience of using interpersonal skills, including active listening and questioning skills to understand the needs of others, causal issues to inform case management plans
• Ability to interact and network with line managers, colleagues, volunteers, partner organisations, external agencies and service users
• Ability to work flexibly across geographical regions as required

CVs are being reviewed on a rolling basis, so if this sounds like you, then please do get in touch for more information ASAP!

Please note, only successful candidates will be contacted with further information.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

About Island Advice Centre

We are an independent advice centre whose mission is to alleviate local residents poverty through the provision of welfare rights advice.

Our team is committed to address inequalities by supporting local residents accessing their rights in regard to housing, social welfare benefit and money advice.

About the Role

Our Welfare right supervisor will be the main person responsible for the delivery and quality of welfare right advice within the organisation.

You will work with the welfare right caseworker and volunteers to ensure clients access their rights through the provision of benefit advice.

You will have the opportunity to carry out some limited complex casework while developing the skills of the welfare rights casework and dedicated volunteers trough supervision and training.

About You

Our ideal candidate has experience supporting people who may be vulnerable, in distress or in crisis, with practical long-term solutions in areas of welfare rights and keen on sharing knowledge and developing skills of others You’ll be empathic and understand the complexities of client need.

You’ll be able to work calmly and productively under pressure, keeping to deadlines, and demonstrating good decision-making skills, with a willingness to develop the knowledge of your team

What We Offer

Our benefits include:

- 28 days holiday, plus statutory bank holidays

- 8% employer contribution to pension scheme 

- Training and development opportunity

To apply 

See JD&PS and Application for mattached 

Highway House is a charity that has been providing all year round shelter and support services to the homeless for the past 15 years. Our work with the homeless has evolved an adapted from 2009 to date to offer the support most needed at any given time. Highway House received the Faith Recognition Award for providing specialist services by Her Majesty’s Lieutenant at the Royal College of Medicine in November 2017. We have received the best shelter of the year award 2019-2020 and 2020-2021 by the London Prestige Awards.

Summary of role

This post is responsible for ensuring that guests who attend Highway House are in the first instance made welcome. The primary role will be to engage those guests that attend the day centre and guests that are resident in the shelter’s accommodation in developing a pathway of support for them and help them move to the maximum independence they are capable of.  Providing baseline and continuing monitoring of their progress will be required, as will working closely with the project manager.

Job Description

· Be responsible for receiving guests 2 days a week at the day centre

· Initial recording of guests details in database system

· Work with guests to identify their needs

· Research and engage appropriate support for guests

· Develop links with health and welfare agencies to benefit guests

· Support the physical and mental wellbeing of guests

· Visit guests placed in the shelter’s accommodation 1 day a week  (4 hours) to do support work with guests.

· Supervise and inspect state of property and run room checks on weekly visit to the shelter’s accommodation.

• Ensure effective collection of monitoring information, consultation and feedback
• Report regularly to the project manager as and when required board of trustees upon the progress of the project against stated outcomes
• Agree with Manager any actions regarding outcomes
• Ensure all safeguarding issues are dealt with effectively as detailed within our policy

· Work with, support, and build the understanding of volunteers

· Training volunteers in support work

· Agree and maintain work plans with Project Manager

· Work with project Manager to engage partners and develop new opportunities

· Contribute to review of activities so they are based upon need

· Ensure the information is processed in database system to provide monitoring and evaluation reports

· Any other duties deemed necessary

Harris Hill are partnering with a fantastic charity, passionate about building better futures for people working in horticulture, in their search for a Caseworker based in the SouthWest.

The Casework Team deliver help services which include advice, information and support for people working across horticulture. The team provide generalist advice across areas such as social care, health, benefits, housing and employment, often having an area of speciality.

Skills, Knowledge and Experience:

• Experience undertaking comprehensive holistic assessments across outcome areas of health, wellbeing, self-care, housing, money, family, relationships, safety and crime
• Experience of measuring the impact of interventions delivered
• Experience of delivering advice to people, across areas of employment, money confidence, housing, social care, benefits and health systems
• Experience in delivering a telephone helpline or advice service in the community or on occasion in service users homes
• Experience of scrutinising complex information to produce concise reports, comprehensive case records and high-quality casework and associated correspondence
• Highly developed communication skills including, discretion and capacity to deal efficiently, and effectively with people experiencing traumatic or difficult circumstances and/or from different cultural backgrounds
• Experience of using interpersonal skills, including active listening and questioning skills to understand the needs of others, causal issues to inform case management plans
• Ability to interact and network with line managers, colleagues, volunteers, partner organisations, external agencies and service users
• Ability to work flexibly across geographical regions as required

CVs are being reviewed on a rolling basis, so if this sounds like you, then please do get in touch for more information ASAP!

Please note, only successful candidates will be contacted with further information.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

The basics

Location: Face to face delivery - pan-London; agile working
Contract: Permanent, subject to funding
Hours: 32 hours over a 4-day week
Starting salary: £33,545

Who we are

Safer London is a charity working with young Londoners and families who are affected by violence and exploitation. We believe that when a child or young person comes to us, they are just that – a child or a young person: we don’t define them by the issue that has brought them to us. By working alongside young Londoners, their families and peers in the places where they spend their time, we can create a safe London not just for them, but for everyone.

Who you are

You are committed and resilient, with the expertise and knowledge to work alongside Young Londoners who have engaged in concerning and harmful sexual behaviour and are able to develop the service to meet required needs. Within your role as an Expert Development and Delivery caseworker, you will provide support to young Londoners to secure the safety and positive outcomes they want.

What the role involves

In this role, you will work alongside children and young people who have been exposed to or have engaged in harmful sexual behaviour. Within your role as an Expert Development and Delivery caseworker, you will provide one to one support to young Londoners, as well as develop the service with a focus on making it accessible and meet the needs of girls and young women and young Londoners who are neurodiverse. You will also be required to share your knowledge and expertise with colleagues. You will be expected to provide robust risk and needs assessments that reflect the contexts within which harm has occurred, and to work collaboratively with partnership agencies to reduce risk and secure services and support.

Additional Information

Safer London is committed to safeguarding and promoting the welfare of children and young people, and we expect anyone who works and volunteers with us to share this commitment. As part of this commitment, we will request a DBS (Disclosure & Barring Service) check, as well as references covering the last five years for the successful candidates.

We value diversity and encourage and welcome applications from people of all backgrounds. We know that in order to make London a safer place for the young people that live here we need a diverse range of perspectives, experience, and knowledge.

What we offer

Safer London continually reviews its pay, and we currently offer the following benefits package to all our employees:

- 4-day/32-hour work week. Since 1st April 2024, Safer London has transitioned to a 4-day working week with no impact on pay. This means that you will have a regular day off in the week with no impact on your pay.
- Agile working. This means you will have the flexibility to work in different locations including from home, our office in Southwark and/or community locations (libraries/co-working spaces) when you are not delivering face to face work in the community.
- Flexible Working: our Flexible Working Policy allows requests to work flexibly from the start of your employment.
- A contributory Pension Scheme.
- Interest-free Season Ticket Loans.
- A Cycle to Work Scheme.
- A Mental Health Helpline.
- Death in Service Benefit.
- Opportunities to develop and progress your career, including an extensive programme of courses and acting up/additional responsibilities roles.
- An initial Annual Leave allowance as a full-time employee, of 179 hours’ holiday in each annual leave year, plus bank holidays and other statutory holidays occurring during the leave year. Pro rata for part time staff. This rises to 192 hours after 3 years’ service and 211 after 5 years’ service.

Sound good? Here’s how to apply

To apply, please complete the online application form and submit it as soon as possible: Safer London runs a rolling recruitment process, which means that applications are shortlisted and invited for interview within one week of receipt. As soon as a suitable candidate is found, no further applications will be considered.

As part of the online application, you will be required to confirm you have read our Privacy and Cookie Policy and Safeguarding and Child Protection Policy.

Please make sure you find the Job Description on the left-hand side of the Webrecruit page after you click ‘Apply Now’ or find it on Safer London’s Website.

Should you need any adjustments to the recruitment process, at either application or interview or experience any technical issues when trying to access and/or complete
the online application form, please find our contact information in the Job Description.

Please note that we don’t accept CVs.

Safer London is not a sponsoring organisation for foreign nationals, and you must be able to show proof that you have permission to live and work in the UK in order to be considered for this role.

Are you passionate about rebuilding lives and working towards a future without homelessness? Join C4WS Homeless Project, a dedicated charity providing year-round support for people experiencing homelessness. From our well-established winter night shelter in Camden to our Jobs Club, counselling, hosting scheme, and more, we are committed to helping individuals move towards independent living with dignity and care.

About C4WS Homeless Project

Each winter, we collaborate with churches across Camden to run a rotating night shelter accommodating up to 16 guests each evening. Guests receive a warm evening meal, a camp bed for the night, and a hearty breakfast in the morning. During the day, we offer tailored advice, advocacy, and access to essential services, including our weekly Friday Club where former guests can continue receiving support.

The Role

We are seeking a Senior Caseworker to lead on delivering holistic welfare support to our guests and ensure long-term stability in their lives. You will work with a small, dedicated team, providing advice and practical assistance both during and after guests’ time in the night shelter.

In this role, you will also support the night shelter for up to two evenings a week during the winter season (November–April), occasionally including weekends. This involves leading volunteers to ensure the safe and compassionate running of the shelter.

As part of C4WS, you will join a passionate network of referral partners, volunteers, and faith-based communities who have supported our mission for over 20 years.

Key Responsibilities

• Provide direct welfare support to shelter guests and service users.
• Lead on assessing risks and putting safety measures in place.
• Oversee case management, ensuring guests transition to stability and independence.
• Be present at the shelter for up to two evenings a week during the shelter season.
• Collaborate with volunteers, staff, trustees, and partner agencies to maintain excellent service delivery.
• Support and manage challenging behavior, incidents, and emergencies when necessary.

Essential Criteria

• Experience working with homeless people or similarly vulnerable/disadvantaged groups.
• Highly organised with the ability to prioritise and meet deadlines.
• Strong interpersonal skills, including the ability to work effectively with guests, volunteers, staff, and partners.
• Proven experience assessing risks and implementing appropriate measures.
• Experience managing challenging situations and emergencies.
• Excellent oral and written communication skills.
• Punctual, reliable, and capable of working unsupervised.
• Proficient in office administration and computer literacy.
• Flexible and collaborative approach.
• Willingness to undertake relevant training.

Desirable Criteria

• Knowledge of welfare benefits processes.
• Experience representing an organisation publicly (e.g., at events or in the media).
• Familiarity with homelessness issues in Camden.

Salary and Contract

• Salary: £40,000 per annum.
• Contract: Permanent

Interviews: Will take place during the week of 3rd February 2025.

C4WS Homeless Project is an equal opportunities employer. We particularly welcome applications from individuals who understand Christian compassion for those without a home and are committed to social justice.

Not your average job: This isn't a 9 to 5. You could play a significant part in rolling out trauma-informed support services nationwide. Make a real difference in the lives of those affected by road crashes. 

Location: To cover primarily the South Yorkshire & Humberside area

Working pattern: Remote work with frequent travel required. You will be expected to deliver a face-to-face service to clients in their own home or safe meeting place within the South Yorkshire & Humberside area. 

Deadline for applications: 31st January 2025 (we reserve the right to close this vacancy early if we receive a high volume of applications)

Interviews to be conducted: Early February

Start date in role: Mid to late March 

Rare opportunity: Help those affected by road crashes and create lasting change with Brake, the renowned road safety charity. 

Who we are: Brake has been supporting victims of road carnage since 1995, and we're on a mission to prevent future collisions. Every 20 minutes, someone is killed or seriously injured on our roads, impacting lives profoundly. 

Join our team: We're expanding our National Road Victim Service and need a dedicated caseworker to join our dynamic, compassionate team. Your role will involve delivering world-class support services to those at their most vulnerable. 

What we offer: 

• A generous 35 days of annual leave (including bank holidays and 3-day shutdown period between Christmas and New Year)

• Birthday day off 

• Enhanced sick pay and compassionate leave 

• Death in service benefit 

• Pension 

• Employee Assistance Programme 

• Flexible working 

• A rewarding role with purpose 

• Be part of a skilled, friendly team with an engaged Board of Trustees  

Who you are: We need passionate, self-starters with a background in providing high-quality emotional support and advocacy. Your experience in roles within the police, criminal justice, counselling, caseworker or health and social care sectors could make you an ideal candidate.

Specifically seeking candidates with: 

• frontline support service experience 

• a full, clean UK driving licence, access to your own transport and are willing to use it for work purposes (we reimburse travelling expenses) 

• experience supporting people who have suffered sudden bereavement or working with those with heightened vulnerabilities. 

• research and advocacy skills – you will reach out to other organisations to support your cases where required 

• competent IT skills for remote work 

Join our mission: Your greatest reward will be knowing you've made a positive difference in someone's recovery from psychological trauma. 

About us: Brake is passionate about creating an inclusive workplace that values diversity. We welcome your application whatever your background or situation. We particularly welcome applications from those who are part of the global majority, the LGBTQIA+ community or disabled. We are proud to be a disability confident employer. We don’t want you to ‘fit’ our culture, we want you to enrich it. So, if you have a passion for making a difference and share in our vision for a world where no one is killed on our roads, we would love to hear from you. 

Apply now: If you're up for a new challenge and have the skills, apply now. 

Not for traffic offenders: Due to the nature of our work we can't accept applications from traffic offenders. Candidates will be asked to disclose whether they have any unspent points on their licence at interview. 

A DBS check is required due to the sensitive nature of our service. 

Join us today and be part of the solution!  

Harris Hill are partnering with a fantastic charity, passionate about building better futures for people working in horticulture, in their search for a Caseworker based in the NorthWest.

The Casework Team deliver help services which include advice, information and support for people working across horticulture. The team provide generalist advice across areas such as social care, health, benefits, housing and employment, often having an area of speciality.

Skills, Knowledge and Experience:

• Experience undertaking comprehensive holistic assessments across outcome areas of health, wellbeing, self-care, housing, money, family, relationships, safety and crime
• Experience of measuring the impact of interventions delivered
• Experience of delivering advice to people, across areas of employment, money confidence, housing, social care, benefits and health systems
• Experience in delivering a telephone helpline or advice service in the community or on occasion in service users homes
• Experience of scrutinising complex information to produce concise reports, comprehensive case records and high-quality casework and associated correspondence
• Highly developed communication skills including, discretion and capacity to deal efficiently, and effectively with people experiencing traumatic or difficult circumstances and/or from different cultural backgrounds
• Experience of using interpersonal skills, including active listening and questioning skills to understand the needs of others, causal issues to inform case management plans
• Ability to interact and network with line managers, colleagues, volunteers, partner organisations, external agencies and service users
• Ability to work flexibly across geographical regions as required

CVs are being reviewed on a rolling basis, so if this sounds like you, then please do get in touch for more information ASAP!

Please note, only successful candidates will be contacted with further information.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.