Advice and support team leader jobs in crayford, kent

About Impetus

Impetus transforms the lives of young people from disadvantaged backgrounds by ensuring they get the right support to succeed in school, in work and in life.

We find, fund and build the most promising organisations working with these young people, providing core funding and working shoulder-to-shoulder with their leaders over the long term to help them become stronger.

At Impetus we focus on the critical factors that influence the education and employment outcomes for disadvantaged young people in the UK, working with organisations that have the potential for impact at scale, helping their leaders to deliver lifechanging, benchmark beating, sustained outcomes.

We provide them with the funding and the tools to grow and deliver on their promises to the young people they serve. We also seek to influence government and the wider sector to back effective support for young people and invest with other like-minded organisations to tackle the most difficult and under-supported challenges.

We are resolutely focused on outcomes and impact, driven by quality evidence.

You would be joining a team that is passionate, rigorous, determined, creative and warm. We care deeply for our colleagues, our charity partners and the young people we serve.

Impetus is a registered charity and our charity number is 1152262.

About the team

This is an important role based in a busy Operations team which covers office management, information technology, finance and human resources. The team play a key role in supporting the organisation to achieve its mission of supporting young people from disadvantaged backgrounds to succeed.

The Operations team comprises the Director of Finance and Operations, HR and Learning Manager, Head of Finance, HR Officer, Finance and Operations Assistant and a part time Administrator. Payroll and IT support are outsourced.

About this role

We are looking for a talented professional with a strong understanding of CRM and digital systems and a passion for maximising the value of data, who is looking to join an organisation where they can put their skills to use across all aspects of our operations. You will join at a key time to develop and embed our work in this area, providing critical support to all our teams as well as maintaining and developing our cross-organisation systems.

You will lead on the development, administration, and staff engagement with, and training on, our Salesforce CRM system. This will include data from, and working with, all departments of Impetus, including our donors and prospects, our collaboration with partner charities, and our communications with email audiences. You will also manage the relationship with our existing Salesforce partner agency, drawing on them for additional support resource and coordinating broader development projects. The successful candidate will have experience developing and drawing value from Salesforce, including both technical development and collaborating closely with teams to drive engagement and best practice.

You will be responsible for our other cross-organisational digital systems, including our office and file storage platforms, data warehouse, visualisation, and ETL tools, website analytics, and Digital Asset Management system, as well as providing support for our Finance and HR systems, including providing training to staff and answering any questions related to these systems. You will collaborate closely with our Communications team, for example around website and social media analytics and reviewing the progress of the social media strategy. From time to time you may also be asked to provide support or advice to our portfolio charities. The role will also be responsible for helping to drive adoption of GenAI across Impetus.

As the sole technical and digital specialist role at Impetus, this position requires a collaborative individual who can work across diverse teams while also operating independently with a high level of autonomy. You will take ownership of CRM and systems for a dynamic, inquisitive, and growing organisation, helping to drive its growth and impact.

Key responsibilities

CRM:

• Own the development and administration of our Salesforce system.
• Work with all teams at Impetus to maximise their engagement with Salesforce and provide relevant training.
• Manage the relationship with our Salesforce support partner to leverage additional administration, and development project, resource.
• Ensure data quality and integrity within Salesforce.
• Gather information and data to identify business requirements and processes for adding to, or further developing on, Salesforce. 
• Evaluate technical solutions in terms of meeting business requirements. 
• Develop reporting within Salesforce. 
• Answer staff queries and ad hoc requests.

Systems Management:

• Administer, maintain, and develop core organisational systems, including our office and file storage platforms, data visualisation and ETL tools, website analytics, Digital Asset Management system, and Finance and HR systems.
• Ensure effective knowledge management across our internal systems.
• Provide support to staff on these systems, including training, and answering any queries and ad hoc requests.
• Lead the development of the visualisation of core organisational and team data, as well as managing the underlying data.
• Maintain and develop our data warehouse.
• Collaborate with our outsourced IT partner to ensure the availability, resilient operation, and development of our systems.
• Aid the development of a culture of data literacy and data-driven decision-making across Impetus.

Person specification

Essential:

• Advanced knowledge of, and significant experience with, Salesforce development in a professional context.
• Experience around ensuring compliance with GDPR and cybersecurity frameworks e.g. CyberEssentials.
• Significant experience of collaborating closely with varied non-technical stakeholders to determine requirements, evaluate solutions, and plan development.
• Experience working with agencies and partners.
• Excellent team player, willing to work flexibly and collaboratively to respond to changing organisational needs/priorities.
• A proactive and solutions focussed approach.
• Excellent written and oral communications skills with the ability to communicate effectively in a range of formats to a range of audiences.
• Strong project management skills.
• Ability to work independently and use initiative to manage a busy and varied workload.
• Strong attention to detail with a clear and diligent working approach. 
• Experience with MS Office suite.
• A commitment to Impetus’ mission.
• A commitment to equality, diversity and inclusion.

Desirable:

• Salesforce certification.
• Knowledge of and experience with some of our other core systems:
  • PowerBI (or similar visualisation tools)
  • Google Analytics
  • Snowflake (or similar data warehouses)
  • Fivetran (or similar ETL tools)
  • Xero (or similar Finance tools)
  • Canto  (or similar Digital Asset Management systems)
• Knowledge of T-SQL.
• Experience with cross-system automation tools e.g. Zapier, Power Automate.
• Experience in delivering cross-organisational training.

Our commitment to equality, diversity and inclusion

We want our team at Impetus to represent the diversity of the people and communities we serve. We also want our team to be one where different experiences, expertise and perspectives are valued, and where everyone is encouraged to grow and develop.

We want to reach a diverse pool of candidates. We are happy to consider any reasonable adjustments that potential employees may need to in order to be successful.

We recognise the importance of a good work/life balance. We do everything we can to accommodate flexible working, including working from home, working part-time job shares and other arrangements.

Please just let us know in your application or at any stage throughout the process (and beyond) if these are options you’d like to explore.

Impetus is an equal opportunity employer and is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of age, disability, gender reassignment, marriage and civil partnership, race, religion or belief, sex and sexual orientation. We value diversity and welcome applications from people of all backgrounds.

How to apply

You will need to:

• Complete the online form (including the equal opportunities monitoring form).
• Upload a comprehensive CV and supporting statement. 

The supporting statement should be no more than two sides of A4 and should address the criteria in the person specification.

You should also include the contact details of two referees, one of whom must be your current or most recent employer. Referees will only be approached with your express permission.

As part of our commitment to flexible working we will consider a range of options for the successful applicant. All options can be discussed at interview stage.

The deadline for applications is 9am Tuesday 15 April 2025.

Interviews

First round interviews will take place: 23 April 2025.

Second round interviews will take place: 30 April 2025.

You will also be required to provide proof of your eligibility to work in the UK.

Personal Data

Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area.

Are you a charity leader with a passion for promoting and supporting breastfeeding across the UK?

A unique opportunity has arisen within a national breastfeeding charity to lead the organisation through an exciting new phase of development.

The Association of Breastfeeding Mothers (ABM) is looking for an inspiring and dynamic new chief executive in our first ever paid leadership role. This role will bring together trustees, staff and volunteers to build and develop the work of the charity in pursuit of our vision:  to create an environment where women and families are supported to have a positive breastfeeding experience, and lactation is valued.

You will have significant experience in a leadership role within a charity or healthcare setting, and will lead on the implementation of our new organisational strategy. The CEO will provide both strategic leadership and operational management, and develop a sustainable income generation plan to secure the long-term future of the charity.

As the public face and spokesperson for the organisation, you will have excellent communication skills, along with the broader skills and experience needed to collaborate with a diverse and complex volunteer team.

The ideal candidate will have a strong commitment to the ABM’s ethos and values and solid experience in a senior leadership role.

CEO

We are seeking an exceptional Chief Executive to lead a local, independent, self-funded charity that exists to improve the lives of older people in Lewisham and Southwark, through its next chapter of strategic growth and community impact.

Position: Chief Executive Officer

Salary: £70,000 – £80,000 per annum (depending on experience)
Location: London, with services based in Lewisham and Southwark (hybrid working available)
Hours: 35 hours per week
Contract: Permanent
Closing date: 11 May 2025 (we encourage early applications and reserve the right to close the recruitment early should we find the right candidate prior to the closing date)

About the Role

This is an exciting opportunity to lead a respected, independent local charity that makes a lasting difference to the lives of older people in Lewisham and Southwark. As Chief Executive, you will set the strategic direction, ensure operational excellence, and act as a passionate advocate for older people.

You will work closely with the Board of Trustees, senior leadership team and staff to lead and grow a diverse portfolio of services – including health and wellbeing, social prescribing, outreach, advice and day care. Your leadership will ensure the charity remains responsive, financially sustainable, and rooted in the needs of the communities we serve.

Key responsibilities include:

• Providing clear, inspiring leadership aligned with our mission and values
• Developing and delivering strategic plans in collaboration with the Board
• Maintaining strong financial oversight and income generation strategy
• Leading and supporting our staff team and dedicated volunteers
• Building effective partnerships across health, social care and the voluntary sector
• Ensuring high standards of service delivery, governance and safeguarding
• Responsible for an annual income and expenditure of around £2.3m-£3m and a workforce of 50-100 staff and 100-200 volunteers.

About you:

You are a values-driven leader who brings strategic thinking, a collaborative approach and a strong track record of delivering impact. You understand the challenges facing older people and have the credibility to build partnerships across sectors. Positive and proactive, you will have a passion for creating inclusive communities where older people can thrive.

You’ll bring:

• Senior leadership experience in a charity, public or social care setting
• Strong people management and communication skills
• Strong experience in fundraising, income generation, and financial management.
• Experience in financial planning, budget oversight, and driving long-term financial sustainability.
• Proven track record of managing change and organisational resilience.
• A commitment to equity, inclusion and co-production
• Passion for empowering communities and improving later life

The charity are committed to being an inclusive organisation that actively values diversity. The CEO will play a leading role in embedding equitable and inclusive practices across the charity, ensuring that services are accessible and responsive to the needs of all older people in their communities.

They welcome applications from individuals with lived experience or backgrounds that are underrepresented in leadership roles, including but not limited to people from Black, Asian and Global Majority communities, disabled people, LGBTQ+ people, and people with experience of socio-economic disadvantage.

Other roles you may have experience of could include: Charity CEO, Director of Services, Chief Operating Officer, Head of Strategy, Social Care Leader, Non-Profit Executive, Community Services Director, Chief Executive, etc. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Department: Insight, Policy, and Communications

Reports to: Senior Head of Policy & Insight

Location: Home-based, with extensive travel across England, Scotland, and Wales

Contract: Full-time, Permanent

Benefits:

• 25 days holiday plus England bank holidays
• Employer pension contribution up to 5%
• Life insurance, critical illness cover & private health benefits
• 37.5-hour workweek

Note: This role requires frequent travel with overnight stays across England, Scotland, and Wales to manage community-based projects.

About British Gas Energy Trust (BGET)

British Gas Energy Trust (BGET) supports individuals and families across England, Scotland, and Wales who are struggling with energy debt and financial hardship. This is an exciting opportunity to lead the delivery of a new nationwide energy-debt support programme, providing crucial assistance to those in or at risk of fuel poverty.

We are seeking a dynamic, proactive manager with at least five years of experience in outreach programme management and people management, who can drive engagement, oversee complex projects, and ensure impactful delivery across diverse communities.

Key Responsibilities

Programme Management & Delivery

• Develop and implement a comprehensive nationwide outreach strategy to deliver energy debt support to vulnerable communities.
• Oversee a rolling year-long calendar of weekly community-based money and energy advice events, ensuring smooth execution and maximum impact.
• Manage funded organisations and partners, ensuring they meet their obligations under grant agreements and deliver high-quality services.
• Monitor and evaluate programme performance, using data analysis and impact reporting to refine strategies and enhance future outreach efforts.
• Provide monthly, quarterly, and annual performance reports to senior leadership, highlighting key outcomes and insights
• Work closely with local charity partners, community groups, and British Gas advisors to facilitate events and outreach activities.

Stakeholder & Community Engagement

• Build and maintain strong relationships with local communities, organisations, and leaders, fostering collaboration and expanding outreach efforts.
• Advocate for BGET’s mission in public forums, policy discussions, and stakeholder meetings, influencing positive change.
• Foster strong working relationships with British Gas senior leaders, teams and volunteers, aligning outreach efforts with corporate social responsibility initiatives.

Team Leadership & Budget Management

• Lead and manage the Outreach Team, providing guidance, training, and support to ensure high performance and alignment with BGET’s values.
• Oversee the budget for outreach activities, ensuring efficient resource allocation and financial accountability.

Communications & Marketing Support

• Support the development of marketing materials and communication campaigns to engage diverse audiences effectively.
• Contribute to the design of promotional content, ensuring messaging aligns with BGET’s strategic goals and outreach objectives.

Person Specification

Essential Skills & Experience:

• Proven experience in grant and project management, including grant programme design and the use of project management software.
• Strong data analysis and reporting skills, with the ability to interpret trends and translate complex data into actionable insights.
• Excellent written and verbal communication skills, with the ability to engage a wide range of stakeholders confidently.
• Highly experienced in stakeholder engagement and relationship management, with an empathetic approach to diverse perspectives.
• Strong proficiency in Office 365 (Excel, PowerPoint, Teams), grant management systems, data management, and project management tools.
• Exceptional time management, attention to detail, and organisational skills, ensuring deadlines are met in a fast-paced environment.
• Self-motivated and proactive, with the ability to work independently while contributing to a small, dynamic team.
• Adaptable and flexible in response to changing circumstances, able to reprioritise as required.
• Willingness to travel extensively and occasionally work outside standard office hours to support events.

Desirable:

• Experience managing outreach programmes within the energy or charitable sectors.

This role is an opportunity to make a real difference in communities across the UK, leading a programme that delivers tangible support to those who need it most. If you are passionate about tackling fuel poverty and have the skills to drive a high-impact outreach initiative, we encourage you to apply.

Please note that we are not able to offer sponsorship for this role.

We may close the advert early if we feel we have the right selection of candidates, so please dont delay in submitting your application.

Heritage of London Trust (HOLT) restores the buildings and monuments that tell the story of the city and the people who live within it. Founded over 40 years ago, our mission is to rescue characterful and neglected historic sites all across the city. We focus on sites at risk in areas of least investment - in local communities that most need our help - ensuring a sustainable future for every project we work on. To date, we have restored 850 sites across London.

About the Role:

This is an exciting opportunity for an experienced and proactive project manager with a passion for London’s built heritage. The Head of Projects will oversee the delivery of our restoration projects across the capital, ensuring they meet our high standards and achieve maximum public benefit.

The role involves overseeing the full lifecycle of restoration projects, from initial research and site identification to overseeing conservation work and successful project completion. Importantly, you will work closely with local authorities, conservation experts and community organisations to influence and build local commitment to conservation projects.

Key Responsibilities:

• Oversee heritage restoration projects from inception to completion.
• Identify at-risk historic sites and develop a pipeline of new projects.
•  Manage budgets and project timelines, ensuring successful and efficient delivery.
• Build strong relationships with a wide range of stakeholders to support project success.
• Select and collaborate with contractors, conservators, and heritage specialists.
• Conduct regular site visits to assess progress and adherence to project specifications.
• Report on project outcomes and key learnings to the Director and Board of Trustees.

About you:

We are looking for a candidate with the following skills and experience:

• Demonstrated project management experience in the built environment, heritage, or construction sectors.
• Highly organised with the ability to handle multiple projects and meet deadlines efficiently.
• Strong stakeholder management and relationship-building skills.
• A detail-oriented approach.
• Highly collaborative whilst being equally comfortable working autonomously.
• A problem-solving mindset with a proactive attitude.
• A passion for community engagement, inclusivity, and maximising public benefit.
• A willingness to travel frequently across London for site visits and meetings.

Why Join Us?

This is an incredibly fun, engaging and rewarding role, working alongside committed colleagues, overseeing a range of projects that have the power to make a significant social impact in communities across London.

We currently work a hybrid model from our fantastic co-working offices at Fivefields in Victoria, however as this role project manages a portfolio of up to 40 projects at different stages, with circa 15 active projects at any given time, the Head of Projects will be out and about visiting our projects and programmes across London on a regular basis. This role should plan to be working in our office 3 days per week, with site visits out across London throughout the week.

To learn more about the organisation and role and what we are looking for, please download the full appointment brief below.

Closing Date: 21 April 2025

People Beyond Profit Conversations: 24-29 April 2025

HOLT First Interview: 6 May 2025

HOLT Second Stage Conversations: 12 May 2025

Senior Learning Mentor

Salary £28,194.5 - £28,970.25 depending on experience and qualifications

40 hours per week shift work including occasional Evenings and Weekends

Permanent

London Region

St Christopher’s Learning Support Team are looking for a full time Senior Learning Mentor for the London Region to cover the London Accommodation Pathways  (LAP) and other Services we provide.

About the Role

The Learning Support Team offers support to Teams helping young people to develop core skills – both practical and academic, widen their existing interests, and explore new ideas. You will be involved in delivering group and one-to-one sessions, Maths and English tuition, tailored to individual needs; working with the rest of the team around the young person to ensure all our young people are provided with appropriate access to education engagement.

We believe everyone has a right to learn in the way that suits them best, so there is no such thing as a typical anything about this job. Sessions can take place anywhere from the beach to the kitchen via the garden and the gym. As with all the other teams and services the unexpected is every day in this job –but with us that can take any one of a range of unanticipated directions, someone gets excluded, in the transition of a School place, an emergency placement by someone suddenly turns up or doesn’t as the case may be.

St Christopher’s Academy

At St Christopher`s we can provide more than just a care job. We can offer you a career where you can develop your skills and knowledge while making a difference to young people’s lives.

When you join St Christopher’s, we will set you up in your career with a tailored development plan. Whether you want to move across to a different service, become a Manager or just explore further your current role, we will support you to map out your career trajectory and help you achieve your professional ambitions. If you want to learn more about St Christopher’s Academy, please visit our website.

We are proud that 84% of all our Team Leaders, Deputies and Managers are internal promotions. 

About Us

Our vision is for every child and young person to be safe, loved and happy, to achieve their potential and have a bright future.

St Christopher's is a leading charity for children and young people. We are proud of our history of providing fostering, children's homes and innovative leaving care services across the UK & Isle of Man.  We have a passionate commitment to our young people, placing them at the centre of everything we do.  We provide positive life experiences for young people who are unable to sustain a placement in their parental or foster home.

We are an equal-opportunity employer keen to develop an inclusive workforce where people feel they belong.  We hope to attract applications from under- represented groups, including people from different cultures, nationalities, socioeconomic backgrounds, ages, disabilities, religions, faith, sex, orientation, childcare responsibilities, and gender-diverse identities.

Applicants should have

• Evidence of education at a higher level (eg ‘A’ level, NVQ, BTec, Level 3 )
• Experience of assessing and analysing the needs of individual young people, of setting targets and goals through negotiation with them and through the collection of relevant data and information to support assessments.
• Experience of working with young people to support the achievement of their learning outcomes, particularly those who are underachieving, disaffected or have social/emotional barriers to their learning.

What you should expect from us

• Salary £28,194.5 - £28,970.25 depending on experience and qualifications.
• Tailored career development plan through our “St Christopher’s Academy”.
• A friendly working environment, a fun, open and honest culture.
• 25 days holiday rising to 27 days after 3 years’ service, plus Bank Holidays, pro-rata.
• Industry Leading training programme including access to level 3 qualifications, children’s right and participation, CSE, empowerment, mental health and Social Pedagogy,
• Contributory pension scheme, Enhanced Maternity and Company Sick Scheme.
• BUPA Employee Assistance Programme, offering counselling, financial advice and legal support.
• Interest-free season ticket loan, cycle to work scheme.
• Discount shopping scheme at hundreds of retailers across the UK.
• Discretionary Funded Training Programs.
• Employee Awards based on performance and length of service.

Recruitment Process

At St Christopher’s we are committed to the safeguarding of all children and young people in our care. During the recruitment process, you will be expected to complete an online application form to ensure we capture essential information to meet legislation, best practice and vetting requirements.

Please note CV’s will not be accepted.

Applicants will ideally already be on the DBS Update Service; if this is not the case St Christopher's will carry out a DBS (police) check prior to starting.

Your online application must include a supporting statement addressing the criteria stated in the Person Specification. For the full Job Description and Person Specification please visit oru website.

For more information or assistance during the application process, please visit our website.

Closing date: 3 weeks from advertising.

We advise to apply as soon as possible as applications will be reviewed on a rolling basis.

St Christopher’s Fellowship has a minimum age requirement of 21 for roles working directly with children and young people in our residential and semi-independent Homes.

Stories Officer
Remote working
£25,000 - £28,000 pa plus excellent benefits
35 hours per week (or 21 hours per week if job share)
Permanent, full-time or part-time job share

Should you have any questions regarding the role requirements or your application then please visit our website via the application button where contact details can be obtained.

We are pleased to offer this role as either full-time or a part-time job share. The job share role will be split as follows:

Job Share A: Monday, Tuesday, and Wednesday

Job Share B: Wednesday, Thursday, and Friday

Does that sound like a good fit? If so, we can’t wait to hear from you…

The Stories Officer sits in the Marketing and Communications team and will focus on:

· Assist in managing storytelling requests from across RNID, providing vital support and crafting impactful and compelling narratives.

· You’ll be gathering and shaping powerful authentic stories that highlight the impact of RNID’s work, supporting RNID’s strategic goals.

· When you join us, you’ll dive straight into important campaigns like our Protect Your Hearing Campaign, helping to craft meaningful stories. You might find yourself out on location, capturing powerful stories firsthand from our amazing storytellers or coordinating a photo shoot featuring one of our celebrity supporters.

As Stories Officer, you will:

· Work closely with the Stories & Celebrity Manager, identify, interview, and write-up case study stories from people who are deaf, have hearing loss, or tinnitus to support RNID’s campaigns, media, and fundraising efforts.

· Manage and update our centralised database of case studies, celebrities, and influencers, ensuring all stories across the charity are recorded for effective stewardship. Maintain storyteller profiles, contact details, permissions, and consent forms while ensuring GDPR compliance in data collection and storage.

· Collaborate with PR, fundraising, digital, and campaigning teams to integrate storytelling into their work, identify their needs, and match case studies or celebrities to relevant projects.

· Support the development and delivery of storytelling content across multiple platforms, including social media, website, press, and marketing materials, ensuring content meets accessibility standards.

· Manage multiple internal and external storyteller requests.

We are looking for an individual with a passion for storytelling and a deep commitment to amplifying the voices of people who are deaf, have hearing loss or tinnitus. You will have excellent writing skills, with experience in journalism, PR, or a similar field, and have a strong ability to craft compelling narratives that engage and inspire.

Your interviewing skills will be key, as you’ll need to connect with people from diverse backgrounds, ensuring they feel comfortable and confident sharing their stories. Sensitivity and empathy will be essential as you capture authentic, impactful stories. In addition, you’ll be an exceptional multitasker, able to manage multiple storytelling requests and competing priorities with ease. Your proactive and creative approach will drive you to consistently find new ways to tell powerful stories that align with the charity’s mission and strategic goals.

If you are driven by the power of storytelling and want to make a real difference, we would love to hear from you.

We are RNID: the national charity supporting the 18 million people in the UK who are deaf, have hearing loss or tinnitus. Together, we will end the discrimination faced by our communities, help people hear better now and fund world-class research to restore hearing and silence tinnitus.

We work with our communities and partners across industry, government, charity, education and more to change life for the better. RNID has a proud history and big ambitions. We’re focused on making the greatest impact possible across the whole of the UK. We champion the latest technology and the opportunities it brings. We also know the value of a friendly face in local communities to support people where they need it most.

We champion the value of difference and equality and celebrate our diverse and inclusive workforce. We actively encourage applications from eligible candidates from BAME backgrounds or who are deaf or hard of hearing. With almost 20% of our employees having a disability we proudly hold Disability Confident Leader status and guarantee an interview for disabled applicants meeting the minimum essential criteria.

Closing date: 27 April 2025.
Interviews: 7 May 2025.

Position: Change Communications Manager
Type: Full-time (35 hours a week) - Fixed term contract (12 months)
Location: Office-based in London with flexibility to work remotely
Salary: £44,339*per annum plus excellent benefits
Salary Band and Job Family: Band 3, Professional/Technical

*you’ll start at our entry point salary of £44,339*per annum, increasing to £47,110 * after 6 months service and satisfactory performance and to £49,881* after a further 6 months.

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK. 

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference. 

About this job

Please note this is a fixed term contract for 12 months.

We are looking a Change Communication Manager to lead in developing, coordinating and delivering strategic communication campaigns to support the MS Society’s internal transformation work. This includes projects strengthening our data and service offers and enhancing our organisational culture.

An expert in change communication and stakeholder engagement, you will work closely with teams across multiple projects, synchronising content delivery and language to ensure clear storytelling and maximising employee engagement. 

Your work will involve understanding the needs of audiences across the charity, ensuring they are connected and engaged with the transformation programme.

As a skilled storyteller, you will craft inspiring narratives that connect staff and volunteers to the charity’s transformation journey and its wider strategic aims. Your work will help staff and volunteers feel informed, engaged and empowered as we evolve our ways of working.

More information about our job opportunities and how to apply can be found on our MS Society website.

Closing date for applications: 9:00 on Tuesday 15th April 2025

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

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Results UK Job Description: Campaigns Manager

Key terms and conditions

Salary: £40,976 per annum pro rata. 

Hours: This is a 0.8% FTE permanent post with a 28-hour week. 

Holidays: 25 days per annum pro rata, plus bank holidays, increasing by one day per year of service to a maximum of 30 days.

​Pension: Employee contributions to pension are matched 1:1 by Results UK up to a maximum of 5% of gross salary. 

Benefits: Cycle scheme, interest free travel card loan and Employee Access Programme.

Line Manager: Chief Executive Officer

Location: The post is based at Results UK’s office at The Chandlery, Unit 702, 50 Westminster Bridge Rd, London SE1 7QY. Currently, we have asked staff to come into the office two days a week. 

Starting date: The position is available immediately. 

About Results

Results’ mission is to create the public and political will to end poverty, by enabling people to exercise their personal and political power for change.​​

Results is a movement of passionate, committed people. Together as staff and grassroots activists, we use our voices to influence political decisions that will bring an end to poverty. Our advocacy is built on global solidarity, partnership and shared empowerment. This is crucial to challenging the racist, colonial and oppressive narratives that have underpinned development and that help to both create and maintain poverty. We prioritise specific issues on which we can have the most influence to achieve progress, including health, nutrition and education.

Grassroots campaigning is fundamental to Results’ mission. Supported by our Campaigns Team, which this role leads, our network of grassroots campaign groups and individual volunteers across the UK regularly take advocacy actions on specific issues on which we seek to make lasting change. Our aims are to mobilise resources, change policies, and create the public and political will to bring about the end of poverty.

About the role

The Campaigns Manager will shape and lead our campaigning and communications work, supporting our network of grassroots volunteer campaigners across the country, ensuring that grassroots advocacy is at the heart of what we do. You will be an expert at developing and managing campaigns and communications and supporting volunteer networks, with excellent written English, and proven experience ensuring that written and visual communications and digital outreach contribute to our organisational advocacy work. The post-holder will line-manage the Campaigns and Communications Officer.

This role is available 4 days per week on a permanent basis and will provide good opportunities for further developing your leadership of campaigns and public advocacy, and using your communications expertise to contribute to lasting advocacy success. We are looking for candidates with experience of and passion for engaging members of the public in international development advocacy, and for overcoming poverty, inequality and oppression. 

Key responsibilities

Campaigning and network support

• Lead the development and delivery of our monthly grassroots campaign actions, to gain demonstrable public support for specific advocacy asks, identifying targets and effective tactics for reaching them.
• Ensure our grassroots network continues to thrive, and adapt our support model to changing external circumstances, putting volunteer-led campaigning at the heart of Results’ advocacy.
• Support and broaden the grassroots network, including outreach and onboarding activities, providing personalised support to our active campaigners, and providing resources, information and advocacy opportunities that enable them to grow as advocates and leaders and to achieve their own advocacy goals.
• Work closely with colleagues in the Parliamentary Advocacy and Policy Advocacy Teams, leading on the development of campaigns and communications programmes that contribute to organisational advocacy strategies.
• Identifying effective partnerships where appropriate to maximise our impact.
• Manage the delivery of events including monthly grassroots conference calls and the annual Results National Conference and other advocacy events and training sessions.

Communications and media

• Line-manage the Campaigns and Communications Officer, supervising Results’ communications programme including campaign materials and newsletters, social media, our website, and resources and publications that deliver powerful advocacy messages and strengthen our brand.
• Oversee media activity and ensure appropriate sign-off for Results’ public communications and media work, to manage reputational risk and ensure political neutrality, quality control and brand compliance.
• Mentor colleagues, including by running training sessions and providing expert communications advice, to ensure that Results’ communications reflect our values, give voice to the experiences of people living with poverty and inequality, and advance our work to end injustice, exclusion and oppression.
• Represent Results in various public coalitions and platforms, acting as a spokesperson where needed.

Organisational management and development

• Alongside other line managers, ensure the consistent application of Results’ policies and procedures, with a focus on effective performance management, staff development and wellbeing.

• Manage the Campaigns and Communications budget.
• Lead on the effective monitoring and evaluation of our campaigns and communications work in support of organisational grant management and impact reporting.
• Contribute ideas to and support organisational initiatives to expand our work, including funding applications.

Person specification

Essential criteria

Skills and experience

• 3-5 years’ proven experience developing and delivering successful advocacy campaigns, including through volunteer networks and effective communications approaches.
• An understanding of different models of campaigning and how to motivate volunteers for long term campaigns success.
• Demonstrable understanding of poverty and inequality issues and the UK international development campaigning landscape, and experience of working with colleagues across functions to design powerful advocacy strategies to address these.
• Proven leadership of advocacy programmes and projects with measurable outcomes, contributing to organisational success.
• Experience leading on and offline communications programmes to deliver advocacy objectives.
• Experience of representing organisations and working in coalitions.
• Excellent English language and copy-editing skills with the ability to ensure the delivery of powerful content for a wide range of audiences.
• Strong collaborative skills, with an ability to lead cross-organisational initiatives, working with people across a wide range of functions and perspectives.
• Experience of managing complex projects and monitoring budgets.
• Experience of line management.

Personal attributes

• Strong belief in the power of public and volunteer-led campaigning, and in the importance of political engagement to achieve change.
• An organised self-starter, with strong attention to detail and comfortable working with a high degree of autonomy.
• A passion for enabling others to take action on poverty issues and for opposing injustice and oppression, and a commitment to making visible progress on equality, diversity and inclusion.
• An understanding of how to engage diverse audiences in advocacy.
• An enthusiastic leader and team player who enjoys sharing learning and developing others.
• A willingness to travel in the UK to provide support to our local campaign groups.

Desirable criteria

• Experience using digital and social media tools to contribute to advocacy campaigns.
• Experience of media work.

Why work for Results?

Like you, we’re passionate about ending poverty. We’re a small, collaborative organisation that has a big impact. We just do advocacy – we don’t run programmes. The experience you gain with us will further your career in international development. Here are a few of the benefits of joining us, in addition to the salary, pension and annual leave outlined at the top of this document.

Work-life balance

• We offer flexible working so you can manage work around your own needs.
• Hybrid working means you don’t have to be trapped in a long commute every day and don’t have to be London-based.
• Staff members have their birthdays off as a bonus day of leave and we close the office between Christmas and New Year so you don’t need to take leave.
• We subscribe to the Bupa employee advice line – free confidential access to financial and legal advisors as well as telephone and online counselling sessions.
• In addition we run training on mental health at work and have named mental health first aiders who can be contacted in confidence if you would like help finding support. 

Anti-oppression

• We offer half a day’s anti-oppression learning leave each year.
• As well as making reasonable adjustments, we support our staff in making applications to the Access to Work scheme to get additional equipment where needed. 
• We offer disability leave for disabled colleagues to manage specific needs they may have without having to give up their holidays.
• We have a Board working group on anti-oppression which helps to develop our work on anti-oppression and identify gaps in our current work. 

Equality, Diversity and Inclusion 

At Results UK, we believe that equality, diversity and inclusion should be the norm. As well as this being an issue of equality and fairness, we recognise that diverse and inclusive organisations are some of the most productive and impactful. 

We are aware of the under-representation of certain groups and communities in our sector. These include – but are certainly not limited to – people of colour, people living with disabilities, refugees and people from lower socio-economic backgrounds. We want to change this and are committed to playing our part. As a committed equal-opportunities employer, we actively welcome applications from people from a wide range of backgrounds, skills and abilities, recognising the value that these different perspectives bring to our organisation. 

How to apply

Please submit a CV demonstrating your previous experience and answer the shortlisting questions outlined below.

Deadline for applications: 9 am on 14 April.

Interviews will be held online on 24 April. Second round interviews will be held on 30 April / 1 May.

All candidates must have the right to live and work in the UK. If you are made an offer of employment, this will be subject to verifying that you are eligible to work in the UK before you start work.

Shortlisting questions 

You will be asked to answer the following questions as part of the application process. In answering these you should draw upon examples from your previous experience.  Please keep your answers under 500 words for each question.

1. What motivates you about this role at this point in your career? 
2. How do you think that political challenges to the UK’s support for international development efforts affect how to involve volunteer campaigners and interested members of the public in advocacy on development issues?
3. How would you approach identifying new volunteers and developing new groups to increase the reach of our grassroots network? 
4. What does the term anti-oppression mean to you? Feel free to reflect on your personal experiences of anti-oppression if you would like to do so.

Capacity Development Officer 

Title:Capacity Development Officer

Contract Type:Employee, full time

Contract Duration: Fixed term contract until 31 January,2026, subject to renewal

Reporting to:Capacity Development Manager

Location:Combination of home-based and working from Londonoffice

Application deadline:  20th April 2025

About the NCD Alliance

The NCD Alliance (NCDA) is a global civil society alliance of 400+ civil society members across 80 countries dedicated to supporting a world free from preventable suffering, disability and death caused by noncommunicable diseases (NCDs). Over 14 years, NCDA has built a reputation as a leading global advocacy organisation on NCDs, a global thought leader on NCD policy and practice, a convener and mobiliser of the NCD civil society movement, a partner to governments and the World Health Organization and other United Nations agencies, and an advocate for meaningful involvement of people living with NCDs. You can find more information about the NCD Alliance in our website.

About the role

The Capacity Development unit seeks a Capacity Development Officer to support the implementation of the Advocacy Institute Regional track. 

The NCD Advocacy Institute is a flagship Capacity Development initiative designed to strengthen NCD civil society to ensure a more effective NCD response. It consists of a multi-year partnership with organizations and alliances, supporting and strengthening the growth of NCD civil society across selected geographies. Its Seed track supports the establishment of NCD civil society networks in countries/regions where these are non-existent or young. The Accelerator track works with established NCD alliances to strengthen advocacy efforts where there are windows of opportunity for specific NCD policy change. 

The Regional track focuses on strengthening regional NCD civil society in their coalition building and advocacy efforts with a key element of leading mobilisation and accountability efforts ahead of and in follow up to, the 2025 High Level Meeting on NCDs. The track supports regional alliances in Africa, Caribbean, Eastern Mediterranean, Latin America and South East Asia and includes a mix of grant support, tailored technical assistance, access to relevant training opportunities (Seed, Accelerator, different thematic tracks according to the capacity needs and strategic interests of each alliance), networking and knowledge exchange opportunities across other regions. The track also focuses on enhancing the role of regional NCD alliances in the capacity building of national NCD alliances in the region and pays special attending to building close linkages with Our Views Our Voices Initiative. A key element of this track is to build effective connections between national, regional and global advocacy efforts and maximise global and regional advocacy opportunities in the lead up, and in follow up, to the 2025 UN High Level Meeting on NCDs.

The Regional Advocacy track aims to:

·Strengthen the organisational capacity of regional alliances as an enabler for effective advocacy, supporting coalition building, strengthening organisational processes and governance structures;

·Support strategic advocacy and accountability efforts led by regional alliances, strengthening linkages between global, regional and national advocacy levels, maximising global advocacy milestones, particularly the 2025 UN High level Meeting on NCDs;

·Promote and support the role of regional NCD alliances in mobilising NCD civil society and national alliances in the region, and the role of regional NCD alliance in supporting regional networks as such.

The Capacity Development Officer will play a key role in the implementation of the Regional track by supporting coalition-building efforts, strengthening regional advocacy initiatives, and enhancing the capacity of NCD alliances to drive policy change. This includes providing grant administration support, facilitating technical assistance, and ensuring effective knowledge exchange between regional and national alliances. Additionally, the officer will contribute to monitoring and evaluation efforts, gathering key insights on local conditions and advocacy opportunities to inform tailored capacity development support.

 This is an excellent opportunity for candidates passionate about strategic advocacy and supporting regional-level coalition-building initiatives, working for a respected civil society organisation, engaging with inspiring advocates, national and regional stakeholders, and getting involved in priority NCD-related global health and development issues.

 NCDA seeks applicants with suitable experience and background for a full-time role as Capacity Development Officer. This position reports to the UK-based Capacity Development Manager. This position is possible thanks to NCD Alliance’s partnerships with Bloomberg Philanthropies and is subject to yearly renewal. The role is based in London, UK, and is open to UK citizens and other applicants who already possess a valid work authorisation. NCDA will not sponsor visa applications. The Capacity Development Officer would be mainly home-based/remote with the expectation of working from the London office 1 day a week.

Core responsibilities

•Support the roll out of the Advocacy Institute’s Regional track, by strengthening regional coalition-building and advocacy efforts, enhancing the capacity of regional NCD alliances to drive policy change and accountability.

•Perform grant administration duties, to support the Advocacy Institute and its Regional track, including grantee communications, support grant awards, monitoring and grantee reporting. 

•Monitor local conditions and opportunities for the Advocacy Institute participating alliances and collect M&E data regularly to help with programme development and the provision of tailored technical assistance to NCD alliances part of the Advocacy Institute’s Regional track. 

•Support the development of research and knowledge products in support of CD work as needed (e.g., civil society mappings, guides, reports, programme documentation, etc.). 

•Support the organisation of the Advocacy Institute trainings and live sessions, and other CD events as required, including supporting curriculum development, participant support, administrative functions, and evaluation. 

•Provide written content to promote regional and national activity through NCD Alliance communication channels, including social media and website. 

•Leverage NCDA expertise providing technical assistance to alliances and facilitating networking opportunities, enable access to NCDA expertise, advocacy advice and support, and access to a broader network of advocates who can provide peer-to-peer support. 

•Support broader Advocacy Institute and NCDA webinars and events for regional and national NCD alliances. 

•Coordinate regional and national efforts with global advocacy to ensure maximum impact of the Advocacy Institute and broader CD efforts. 

On-going activities: 

•Ensure an updated record of activities by organisations and NCD alliances supported by the CD projects and initiatives, to inform NCDAs capacity development, advocacy and communication activities. 

•Maintain regular communications with regional and national NCD alliances for advocacy and network updates. 

•Gather relevant regional information to support the offering of appropriate and relevant technical assistance to NCDA member regional and national NCD alliances. 

•Help maintain an updated contacts database of regional and national NCD alliances. 

•Help maintain up to date Capacity Development content in the NCDA website. 

•Handle administrative responsibilities in support of CD activities as needed. 

•Mobilize regional and national NCD alliances in support of global advocacy campaigns. 

•Provide support to civil society regional and national meetings as required, including administrative and content development support. 

•Support Advocacy Institute webinars for regional and national NCD alliances. 

•Look for opportunities to showcase regional and national progress in global events and platforms. 

Required experience and skills:

•Advanced university degree in public health, international relations, public policy, or similar, with a minimum of 2-3 years of relevant work experience in the non-profit area. 

•Demonstrated interest and understanding of global health and development; knowledge of NCDs would be ideal, particularly on aspects related to health policy and/or public health background is preferred. 

•International work experience is highly desired, as well as professional knowledge and/or experience of advocacy, policy and/or programmes. 

•Excellent organisational and strategic planning skills and ability to successfully manage competing priorities and meet deadlines. 

•Capacity to work independently and collaboratively in an international team environment with solid interpersonal and verbal communication skills. 

•Excellent judgment, strategic thinker, initiative taker. 

•Excellent analysis, writing and oral communications skills in English – foreign language skills are a plus (Spanish and/or French). 

•Solid knowledge of Microsoft Office Suite (Excel, Word, PowerPoint, Outlook). 

•Availability for international travel (10%; as needed)

Diversity and inclusion are a priority at the NCD Alliance. We are committed to cultivating a fair and healthy environment, where everyone can be themselves and thrive. We are happy to discuss flexible working options for all roles. We work to ensure that our recruitment processes are as inclusive as possible to everyone.