Advice And Information Manager Jobs

GamCare is seeking an empathetic and understanding individual to play a key role as a Helpline Adviser. 

About Us

Founded in 1997, GamCare is one of the leading providers of information, advice and support for anyone affected by gambling harms. We operate the National Gambling Helpline, provide treatment for anyone who is harmed by gambling, create awareness about safer gambling and treatment, and encourage an effective approach to safer gambling within the gambling industry.

The Role

The GamCare Helpline is the first port of call for those seeking help, advice, and support for gambling related harm. You will be supporting those affected by their own, or someone else’s gambling. Working to a four-week shift pattern between 7am and 11pm Monday-Sunday, you will deliver support through a growing number of channels.

It’s a great time to join us and be an integral part of the team providing support, as we grow our team to help and provide valuable support to an increasing number of people who are contacting our helpline.

Support is delivered via our freephone telephone helpline, live chat and digital platforms which include WhatsApp and Facebook messenger. The helpline is operational 24 hours a day, 365 days a year.

Those that contact us are often in distress, and you will be supported throughout to provide empathy and appropriate guidance.

In addition to providing direct support, you will have the opportunity to contribute to the development of services by joining working groups, supporting projects and other initiatives, collaborating with wider remote services and the GamCare team. 

You will identify and implement improvements to respond to the changing demands of GamCare, ensuring that the team continues to provide high-quality services.

About You

You will have worked in a role where you have provided support remotely, ideally via telephone and live chat. As the demand for digital channels continue to grow, you will have the skills required to provide effective support in this way.

You will also have empathy and understanding of the challenges faced by those experiencing gambling harms.

Benefits You Can Enjoy

• 33 days basic annual leave entitlement per annum (pro-rated for part-time colleagues) including bank holidays which increases with service
• A generous Pension Scheme - we contribute 6% and you contribute 2%
• Discretionary company sick pay from day one of service
• Employee Assistance Programme – 24-hour support

Support and development for Helpline Advisers includes monthly wellbeing hours, regular training, team meetings, external supervision and development days. 

For further details and to apply please click the apply button.

Closing date for applications: Wednesday 4th September 2024.

Interviews will take place online via video conference w/c 16th September 2024.

This post is subject to a Disclosure and Barring Service (DBS) check.

GamCare is committed to offering the best support to people affected by gambling harms, as such we welcome applications from candidates with lived experience.

GamCare is an equal opportunities employer and doesn’t discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability. We are only able to facilitate visa sponsorship in very limited circumstances, so candidates outside of the UK or who don’t have the right to work in the UK need not apply.

Are you passionate about making a real and lasting difference to the lives of young people in London?

The Role

We are currently looking for an enthusiastic, highly motivated, and experienced support worker to join our Young People Support Team based in Hackney. You will provide client directed, person centred support to help young people achieve personal goals and aspirations for independent living, training, employment, and education. You will assist and collaborate with young people to create and carry out a support plan designed around their needs and aspirations, providing information and inspiration, practical support, innovation, and encouragement. You will have an individual caseload but will work alongside a team of Support Workers, with similar client groups, working to the same principles and goals. 

Our Organisation

You will work a combination of office, client-home, community, and home-based working. Causeway is a 4-day week employer, so you will work 32 hours over 4 days a week, with no loss of pay. Causeway is a London living wage employer, with a competitive pension scheme. We also offer an employee assistance programme that provides free financial, legal, and mental health advice and support to our employees. We provide core training, and continuous learning and development throughout your career with us. 

About You

You will have experience of working in support, supported housing or advice services. You will have experience of supporting young people to develop aspirations and form healthy relationships. You have a drive for and commitment to equal rights and diversity. You have knowledge of the issues confronting young people and the needs of vulnerable homeless people in general, with a sound knowledge of safeguarding and risk assessments. You love to work in a client- centred way and plan your work and deadlines to get the best for your clients. You are flexible, creative, and offer a personalised approach to your clients. You are a team-player, and you are passionate about driving your own performance and development at work. 

We're looking for a Head of Safeguarding, Safety and Wellbeing to lead the delivery of an excellent guiding experience across the UK. This person will lead our work to ensure that Girlguiding operates safely at all levels, working in partnership and collaboration with volunteers and staff to ensure that girls and members are safe.

A vital member of the Membership Services directorate and the Senior Leadership Team, the successful candidate will demonstrate excellent knowledge of safeguarding activity health and safety, complaints and wellbeing, that are delivered across the UK to over 300,000 girls. 

You'll be an effective collaborator and influencer, familiar with working across a large devolved network. You'll have a successful track record of developing and implementing safeguarding and activity health & safety strategy, policies and procedures, working in partnership with volunteers.  You'll have strong motivational leadership and be confident driving change, in this fast-paced, varied and rewarding role, that is making an impact to girls skills and confidence. 

About Girlguiding

This is a really exciting time to join Girlguiding. We have much to be proud of in our one hundred years of history, but we know that to remain vibrant and relevant to young people we must continually evolve.

We’ve begun a process of significant change: transforming the organisation so it can meet the challenges of the future by putting young people at the heart of our organisation. We’re on a mission to amplify the voices of girls and young women, so they can champion change in their own lives and the wider world; to build strong partnerships that can increase our reach and impact; and to increase the support we offer our amazing adult volunteers who deliver incredible experiences to young people across the UK every week.

Girlguiding values the differences that a diverse workforce brings and is committed to inclusivity, and to employing and supporting a diverse workforce. Girlguiding is proud to be part of the Stonewall Diversity Champions programme, a member of the Business Disability Forum, and a member of Time to Change. While Girlguiding’s young members may be women only, our staff team is mixed gender. We welcome applicants from all backgrounds.

Girlguiding operates a hybrid working arrangement where office based staff are required to attend the office on average two days a week, or 40% of working time across the year. Location allowance is payable to those who work in accordance with out hybrid working model. We’re committed though to supporting our staff to achieve a good work-life balance and offer flexible working options wherever we reasonably can. All staff are required to carry out our online health and safety training and complete a DSE risk assessment to ensure we can provide the support you require. 

New Citizens’ Gateway is a registered charity with the aim to improve the quality of life and promote the physical, social and mental well-being of refugees and asylum seekers helping to reduce health inequalities, social exclusion and poverty and enabling positive integration.

We are seeking to enlist an experienced Refugee General Adviser to become a valuable member of our vibrant and active advisory team. Your role will involve offering information and guidance on matters such as accessing welfare benefits, PIP, housing, NASS support, education, employment, and training. This assistance will be provided not only at our office but also via phone and during community outreach initiatives.

You should possess substantial experience in offering direct advisory support to clients, collaborating with statutory services, and possessing a comprehensive understanding of the challenges encountered by Asylum Seekers/Refugees, as well as the available resources for their aid. Additionally, you will need the capability to deliver training and workshops, function effectively as a collaborative team member, exhibit adept negotiation and communication abilities, and manage demanding situations with minimal oversight.

If you're ready to make a positive impact and support refugees and asylum seekers on their journey, we invite you to consider joining the New Citizens' Gateway.

Benefits:

- 26 Days annual holiday + Bank Holidays

- 6% Employer's Pension Contribution

- Employees Assistance Package

- Hybrid Work

- Training Opportunities

Interview date: 3rd October 2024

Please keep this date free.

Location: Enfield

Salary: (Salary band 2.1) Unqualified applicants £27,582.75-£29,174.06 per annum , £16549.65 - £17,503.84  based on working 22.5  hours per week.

(Salary band 2.2) Qualified applicants (with an accredited VAWG /domestic abuse qualification)

£29,174.06-£31,826.25 per annum, £17,503.84 - £19,094.55 based on working 22.5 hours per week.

(Please note, successful candidates are usually appointed at the bottom of the relevant band) 

Hours: 22.5 hours per week (based fully on- site)

Contract: Fixed Term Contract until March 2026

Closing Date: 17th September at 12 noon

Virtual Interview Date: 26th September 2024

Are you looking for a rewarding role working for an intersectional feminist organisation? If so, we have an incredible opportunity for you to join our team as Amari Project Worker at Solace Women's Aid.

We exist to end the harm done through gender-based violence. Our aim is to work to prevent violence and abuse, as well as providing services to meet the individual needs of survivors, particularly women and children. Our work is holistic and empowering, working alongside survivors to achieve independent lives, free from abuse.

Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory.

About the Service

Solace offers extensive violence against women and girls (VAWG) services these include a range of advocacy and support options for survivors, supported accommodation and floating support services across London.

The Amari Project is a 2nd stage Supported Accommodation for women who have been sexually exploited, trafficked or who have exited Prostitution.

About the Role

We are looking for Two Part-Time Housing Support Case Workers who will provide support to women who have been sexually exploited, trafficked, or who have exited Prostitution within a safe accommodation in Enfield borough. 

You will be responsible for providing casework to women living within the supported accommodation. You will provide risk & and needs assessments to clients and co-develop client-led support plans to best suit their needs. You will support the service users to achieve their goals around education, training and employment in addition to providing support to improve their health and wellbeing. You will support them to maintain their license and move towards independent living. You will be responsible for house management, ensuring the property is maintained to a good standard and regularly coordinating health and safety checks and reporting issues and repairs to the Landlord. You will be responsible for collating monitoring data for your line manager on a quarterly basis.

About You

The ideal candidate will possess knowledge and experience of supporting women who have experienced trafficking and sexual exploitation. You will be required to have an awareness of the impacts of trauma on survivors of trafficking and sexually exploitation.

You will have experience of managing risk and following case management procedures to meet the needs of the client group, and the ability to work with women to help them to understand their needs, risk assess, develop safety plan and support them in linking with other agencies.

You will have a working knowledge of the available legal remedies, housing, and welfare benefits.

Outside of this, you will have excellent administrative and time management skills and the ability to effectively manage a caseload.

We understand that you may not have all the knowledge, experience, and skills mentioned in the Job Profile Document. However, your interpersonal skills, passion to have a positive impact, commitment to our purpose, and ability to learn quickly and collaborate effectively will be equally important. If you wish to learn more about the role or if you are unsure about whether to apply, we encourage you to contact our recruitment team.

What we can offer you

We provide a comprehensive benefits package to all our employees, including:

• Flexible working
• Focus on learning and development (internal career progression and training)
• Generous holiday entitlement
• Employer pension contribution
• Family-friendly leave and enhanced maternity pay
• Access to Inclusion Networks
• Daily clinical debriefing
• Employee Assistance Programme providing free 24/7 support and advice
• Employee Benefits Platform offering staff discounts, benefits and savings
• Eye Care Vouchers
• Flow & Restore yoga classes
• Meditation sessions
• Cycle to Work Scheme

How to apply

Please submit your CV and Supporting Statement through the recruitment portal. When applying for this role, kindly highlight in your Supporting Statement how your values, knowledge, transferrable skills, and experience align with each point within the following sections of the Job Profile Document:

• Values, Behaviours & Competencies
• Knowledge, Experience and Skills

Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect.

We are a Disability Confident Employer and committed to an inclusive and accessible recruitment process. We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work. If you require any support to apply for this role, please email us.

This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.

As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks.

Crisis is the national charity for people experiencing homelessness. In 2024 we embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it. 

Crisis’ Changing Lives programme empowers people who have experienced homelessness to transform their lives and find their own ways out of homelessness by pursuing their own entrepreneurial, work, and educational ambitions – with dignity and pride.  

We’re at an exciting point in the team, having received funding from Lloyds Bank to evolve and grow the programme. We’re committed to furthering our reach and increasing our impact on ending homelessness for individuals. 

About the role 

As Changing Lives Programme Coordinator, you will be supporting people with lived experience of homelessness to apply for grants which help them fulfil their employment goals. In addition, you will encourage members to access further wraparound support and assist with ongoing evaluation. The role is varied and exciting; you’ll be at the centre of working with and uniting our Crisis members, Skylight teams, and network of enterprise contacts towards creating fair access to opportunities for people with lived experience of homelessness.

Additionally, we’re committed to utilising our funding from Lloyds Bank to grow and innovate the programme. In your role you’ll have the opportunity to utilise your own expertise to bring in new ideas and transform the impact of the programme.

Skills, knowledge, and experience vital to succeeding in this role: 

To be successful in this role you will be inspired by delivering opportunities that remove barriers to employment and entrepreneurship, particularly for communities who are traditionally excluded from these opportunities. 

You should be an experienced programme coordinator and be confident in supporting people from a broad range of communities and experiences towards their goals. You will be competent in grant or programme delivery at all stages (from application to evaluation), a strong relationship builder, and creative in developing and delivering support. Underpinning this is your drive to address the needs of people with lived experience of homelessness through embedding co-production and supporting programmes that empower participants to achieve their ambitions.

You may have experience in:

• Programme coordination

• Employment support or coaching 

• Grant administration  

• Programme administration 

• Co-production   

• Grant compliance and reporting 

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.  

Working at Crisis  

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:  

• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.  

• Pension scheme with an employer contribution of 8.5%  

• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.

• Enhanced maternity, paternity, shared parental, and adoption pay. 

• Flexible working around the core hours 10am-4pm  

• Two-days (pro rata) wellbeing days 

• And more! (Full list of benefits available on website)  

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.  

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply? 

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Wednesday 4 September (at 23:59) 

Interviews will be held on Thursday 19 September. 

Accessibility  

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.  

Post: Support Worker (mulitple positions)

Hours: Full time. Average waking hours: 32 per week plus a maximum of 48 sleeps per calendar year OR 32 per week plus a maximum of 52 sleeps per calendar year

Continuous rolling rota over 365 days (Christmas and New Year shift cover are allocated separately.)

Salary: Starting at £23,080 – £26,819 (annual increments subject to successful appraisals) (dependent on which job role)

Place of Work: Bolton, Greater Manchester

Reports to: Service Manager

Our Vision:

Backup North West believe no young person should experience homelessness. For the young people that do, Backup aims to be an outstanding provider of high quality, holistic housing and support services.

Purpose:

· To provide high quality support and accommodation for homeless young people aged 16-25.

· To enable an introduction to independent living, while offering a safe environment to live and learn.

· To prevent homelessness and reduce risk.

Works with:

Externally:

Local Authorities, Landlords / property owners, Benefits Agency, Housing Benefit, Maintenance Departments, Police, partner and potential partner voluntary agencies offering complimentary services, young people aged 16-25 years.

Internally:

Project Manager, Senior Managers, Business Support Team, other BACKUP schemes and teams and colleagues.

Key Responsibilities

Building resilience within young people

Provide a comprehensive support and service that meets the highly quality standards set by BACKUP.

Support Work

Provide Staff Support

Participate in promotional activities, fundraising and other outings and activities with residents

Rent and Income Management

Provide Financial Support

Provide Premises Management

Maintain Information systems

Flexibility

Policies & Legislation

No CV's please

Interviews will be held on the 19th of September

Salary: £23,400 - £25,192 pa depending on experience, pro rata

Contract: Permanent

Hours: Part Time, 0.5 full time equivalent (18.75 hours a week spread over at least 3 days)

Location: Hybrid working: a combination of working from home and being based at Rising Sun Offices in Canterbury

Closing date: Monday 9th September 2024

Please note: This post is restricted to women under schedule 9, Part 1, Equalities Act 2010

Benefits

We offer a number of benefits to team members including:

• 25 days annual leave per year
• A bonus day of leave for your birthday
• 3% matched pension contribution
• Access to Rising Sun’s counselling service
• Employee Assistance Programme
• Health care cash plan for you and your children for a number of health treatments (e.g. dental, optical, physiotherapy etc.) and also discounts in shops and attractions
• Up to four weeks sick pay in any 12 month period (eligible after probation period)

OVERVIEW

Rising Sun Domestic Violence and Abuse Service (Rising Sun) is an independent charity in Kent working to prevent domestic abuse and improve the lives of survivors and their children suffering from its effects. We have an ambitious vision for a world in which women and children live free from actual or threatened domestic abuse and all forms of violence.

Our team provide a range of services to adults and children who’ve experienced domestic abuse. We understand the impact of domestic abuse on survivors and so we listen to individual needs and respond in a trauma informed way. We provide one-to-one support and also deliver therapeutically informed group programmes to help survivors to recognise healthy/unhealthy behaviours in relationships and to understand the impact of domestic abuse. Bringing survivors together validates experiences and enables them to draw strength from one another.

As a Rising Sun Administrator you will be a key member of our frontline team working alongside specialist domestic abuse workers and providing essential support as a valued member of the team.

You will be involved in a range of tasks that contribute to the smooth running of our services, including processing incoming referrals and answering our main office phoneline, dealing with referral queries as well as supporting survivors to access support. You will also be involved in coordinating our group programmes for survivors, and our One Stop Shop drop ins.

As the first point of contact for both professionals and survivors you will be instrumental in ensuring they feel heard and supported, through your empathetic and understanding response.

In addition to day to day administrative tasks you will have the opportunity to attend training and learn about our domestic abuse services and the Rising Sun Framework which underpins everything we do. There are also regular team meetings and activities to promote wellbeing which are a great way to get to know your amazing colleagues.

We are looking for an organised, flexible and proactive individual who enjoys learning and is confident at following processes and using MS Word and Excel.

As part of our passionate and committed team of approximately 50 staff, our aspiration is that you will thrive and develop in this varied role. Working alongside our other Administrator and frontline team, you will be contributing to the invaluable work of the Rising Sun and making a lasting difference to the lives of those who are impacted by domestic abuse.

MAIN DUTIES AND RESPONSIBILITIES

 

Admin Tasks

• Process incoming referrals to our services
• Liaise with referrers and team members as required and respond to queries efficiently
• Coordinate participants and materials for survivor group programmes and team training sessions
• Coordinate the rota for One Stop Shop drop-ins
• Respond to enquiries received via our phone or admin email account
• Work as part of a team to ensure the phone line is answered at times advertised on our website and coordinate call-backs to survivors from DA workers if needed
• Provide one-off/short term support to survivors calling the phone line, such as listening, information about available services, basic safety planning, completing a referral form
• Input information to spreadsheets and our case management system
• Develop our administrative processes to improve effectiveness
• Work with and provide support to the wider team as required

General

• Uphold the core values of the Rising Sun and work towards our vision.
• Work professionally and to a high standard
• Demonstrate a personal commitment to continued professional development
• Protect the safety and security of the Rising Sun service users, team, volunteers and buildings, and the confidentiality of records and other information
• Uphold the rights of women, children and young people who have experienced domestic abuse
• Ensure the effective implementation of all Rising Sun’s policies and procedures, including Safeguarding Children, Safeguarding Adults and Data Protection.
• Work across teams and undertake such other duties, appropriate to the grade and nature of the work, as may reasonably be expected.

This job description sets out the duties of the post at the time when it was drawn up and will be reviewed from time to time. Duties may vary from time to time without changing the general character of the duties or the level of responsibility entailed. Such variations are a common occurrence and cannot of themselves justify a reconsideration of the grading of the post.

PERSON SPECIFICATION 

The successful candidate will demonstrate the following experience, knowledge, skills and personal qualities. (D = Desirable)

Experience

• Experience in an administrative role
• Experience working across different teams (D)
• Experience coordinating events/activities (D)
• Experience of working for a charity or not for profit organisation (D)
• Experience of supporting or providing advice to survivors of domestic abuse (D)

 

Knowledge and Skills

• Excellent planning and organisation skills with the ability to prioritise
• Confident using MS Office including Word, Excel and PowerPoint
• Excellent communication skills, both written and verbal
• Effective team working skills
• Good understanding of the dynamics of domestic abuse and its impact on survivors (D)
• Confident using On Track, our case management system (D)

Personal Qualities

• Passionate about the aim and values of the Rising Sun
• Self-motivated and pro-active
• Solution focused and creative in approaching new challenges
• Committed to equal opportunities, safeguarding and maintaining confidentiality
• Able to attend occasional evening and weekend events with notice to further the aims of the organisation (time off in lieu will be given)

 

Equal Opportunities Statement

Rising Sun is an equal opportunities employer. We recognise intersecting identities, and value what having a diverse team brings, both in terms of effectively responding to client needs, and engaging with each other at work. We encourage applicants from all sections of the community; especially from minority groups/groups with a protected characteristic such as B.A.M.E., who are currently underrepresented at Rising Sun. We are disability-friendly, and flexible working is available in the majority of roles. We strive to offer accommodations to all applicants who need them.

Safeguarding Statement

Rising Sun is committed to safeguarding those we provide a service to. The successful candidate will be required to undergo a DBS (Disclosure and Barring Service) check, a ‘right to work check’ in accordance with UK government Home Office guidelines, and to provide two references.

 

 

 

How to apply

 

Please download the job pack from our website and complete the application form at the end of the document. Send us your application by 9th September 2024.

We will be screening applications and inviting suitable candidates to interview on a rolling basis so we advise applying early to avoid disappointment.

We’re an award-winning charity running local learning centres in the heart of the communities where the young people we support live. Our centres provide a high-impact education programme which includes practical learning support, pastoral care, and motivational and confidence-building activities for young people aged 7-18. Our aim is to enable students from the least advantaged neighbourhoods to realise their ambitions and achieve their wonderful potential.

As the UK’s leading university access organisation, our staff team is helping more than 50,000 young people each year at its 43 learning centres and extension projects across England and Scotland, and we plan to scale-up our provision to 50 centres over the coming years.

We are seeking a talented Director of Development (maternity cover), fully committed to our widening participation cause, to join our Senior Leadership Team. Working with the Chief Development Officer, the postholder will coordinate all aspects of the charity’s fundraising function, joining the leadership of a highly successful fundraising team to meet and exceed its ambitious fundraising targets (currently £13m per annum from donations, grants and university partnerships - and projected to rise each year as the charity expands its reach)

Contract

Full-time, fixed-term until November 2025. This role may also be part-time (0.8 FTE) - responsibilities will be adjusted proportionally for part-time candidates.

Start date

As soon as possible, to be agreed with the candidate

Working hours

09:00 to 17:30, Monday to Friday.

However, we operate core working hours in Head Office so you can choose to start early and finish early (e.g. 8:00 to 16.30), or start later and finish later (e.g. 9.30 to 18:00).

We are a delivery organisation providing frontline educational services for young people. Our Head Office team is based on the site of our North Kensington centre in West London. We are an organisation with team members at different stages of their career, including many in their first roles: we are committed to nurturing talent and providing a developmental culture for all. Our Head Office team works in-person 4 days (or 3 days for a 0.8 FTE staff member) per week.

Salary

£63,000 - £68,000 (inclusive of £2,600 London contribution)

Location

IntoUniversity Head Office, 95 Sirdar Road, London W11 4EQ, with regular travel to engage funders and other stakeholders.

Annual leave

36 days (33 days leave inc. bank & public holidays + 3 closure days, two in December and one in July)

Staff benefits

• Employer pension contributions of 6%
• Year round ‘early finish’ Fridays at 4.30pm
• Summer working hours (finish at 1pm on Fridays for six weeks in the summer
• Employee Assistance Programme including access to medical and legal support
• Life Assurance scheme with AIG including SmartHealth service with access to 24/7 online GP appointments
• Interest-free new starter loans of up to £1,000
• Cycle to Work Scheme and Travelcard Loan Scheme
• Enhanced maternity, paternity, shared parental and adoption pay and sick pay allowances
• Staff in FOCUS – rewards, competitions and prizes across the year 

The main duties of the role

Working with the Chief Development Officer and Assistant Director of Development to oversee the charity’s fundraising operations, including:

• Leading the day-to-day active oversight and coordination of the charity’s fundraising operations (eg the management of prospect research and prioritisation, managing workflows, solicitation planning, ensuring effective stewardship of supporters, tracking and monitoring funding)
• Along with the Chief Development Officer and other members of the team, leading on fundraising bids, and supporting the fundraising team in their preparation of compelling and high-quality applications
• Supporting the fundraising team in the effective management and prioritisation of its prospect pipelines
• Ensuring effective solicitation planning across the team, from researching potential donors and the development of donor relationships, through to the design and implementation of solicitation and stewardship strategies
• Senior oversight within the fundraising team over the charity’s fundraising from Trusts and Foundations
• Ensuring effective stewardship of supporters is maintained and developed across the team
• Tracking and monitoring of funding, working closely with the finance team and ensuring that accurate records are maintained
• Coordination of the Trustee and Development working group meetings on fundraising, and implementation of agreed actions
• Managing a portfolio of strategic funders including high-net-worth donors, university partners and family foundations
• Taking on a leadership role on targeted fundraising campaigns, in particular in conjunction with university partners for multiple centres
• Working with the data protection team to ensure fundraising activities meet data protection requirements
• Developing and maintaining a donor communications plan
• Coordination of fundraising requests to the Senior Management Team
• Senior oversight of events, encompassing both fundraising initiatives and maximisation of stakeholder engagement and fundraising

To provide direction, expertise, guidance, vision and leadership through:

• Playing a fully active role on the Senior Leadership Team in the general management of the charity, ranging from taking forward the charity’s strategic planning through to responding to the unexpected and contributing to day-to-day decisions on operational and staffing matters
• Acting as line manager for members of the fundraising team, including (but not limited to) the Senior Partnerships Manager and Trust and Foundations Manager
• Championing diversity and inclusion in your role at all times, fully supporting with the implementation of the charity’s Diversity and Inclusion Strategy
• Taking on specific projects for the charity as appropriate, and supporting the work of IntoUniversity in any other reasonable ways

Job Title: Starfish Domestic Abuse Service Administrator

Location:Based at Bede House, 351 Southwark Park Road SE16 2JW, with work at various sites in Southwark. Due to the nature of the work, this is not a remote/working from home role.

Hours: Up to 35 hours/week (excluding lunch break). Schedule may vary according to the organisation’s needs. The role covers the normal core office hours of 9:00 am to 4:30pm, Monday to Friday. TOIL may be granted for extra hours worked, in advance and by agreement with the service manager.

Pay grade: Starting point 7, rising to point 11 (£15.85/hr - £16.78/hr at April 2024) with experience (£28,847 - £30,540 FTE)

This post is subject to an enhanced DBS check.

This post is open to women only as this is considered to be a Genuine Occupational Requirement under Schedule 9, Part 1, of the Equality Act (2010).

About the role:

This post is a Monday - Friday role

Fixed Term Contract Until March 2025

The role involves working in multi-agency settings in Camden and Islington, working in partnership with existing delivery structures, local networks and developing collective practices. Navigators are able to manage their own their own time, working flexibly on the go, including some working from home.

The Navigator will carry a caseload of 10 client who are rough sleeping and experiencing multiple disadvantage, and will provide end-to-end holistic, coordinated support for each individual, from first contact in a street setting through to helping them to achieve a more settled and fulfilled lifestyle.

Navigators will provide personalised solutions which demonstrate innovation, creativity as well as iterative learning.

The approach taken with clients will be psychologically informed, incorporating an understanding of acute mental health conditions, complex trauma, and addiction.

As a Navigator, you will provide support such as:

•  Assessing their needs and identifying their goals.
•  Helping them to find and maintain suitable accommodation.
•  Supporting them to access health, social care, and mental health services.
•  Assisting them to apply for benefits, grants, and other entitlements.
•  Linking them with education, training, and employment opportunities.
•  Empowering them to develop their skills, confidence, and resilience.
•  Advocating for them with other agencies and professionals.
•  Providing crisis intervention and harm reduction advice.

Please note: We will also be considering applicants from this vacancy for a permanent Navigator position for one of our Services in Hackney. This role is permanent but paid at a different salary banding starting at £30,342.85 and rising incrementally to £33,228.99 per annum.

About you:

• Previous experience of working with either rough sleepers or people with complex mental health, alcohol or substance use support needs. 
• An understanding of working with people using person-centred approaches and working collaboratively within a harm minimisation and recovery framework.
• The ability to manage a caseload and deliver positive outcomes, utilising your knowledge of the health and social care sector is also needed.   
• A flexible and creative approach to working with a sometimes hard to reach client group.   

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. 

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing Date: Sunday 8th September at midnight

Interview Date: Tuesday 17th September via Microsoft Teams

This post will require an Enhanced DBS check to be processed for the successful applicant.    

Age UK's Digital & Technology team is recruiting for a Junior ITSM (Hornbill) Administrator. This is an exciting role where you can make a real impact.

Using a blend of technical awareness, strong communication skills, and the ability to work collaboratively in a team environment, you'll bridge the gap between technical aspects and customer requirements to automate IT and other business processes using our ITSM platform Hornbill.
While a high level of technical expertise is not required, an aptitude for learning and problem-solving is essential.

Within this role, you'll assist to automate our processes using Hornbill whilst maintaining current automations and integrations.

As a strong team player, you'll work closely with colleagues, customers, and the leadership team to ensure activities are aligned and integrated.
You'll also provide recommendations to customers on business process efficiencies and ITSM best practice.

With high attention to detail, you'll ensure that all Operational, Architectural, and Service standards are maintained adhering to minimum enterprise standards.

This fantastic opportunity offers Hybrid and flexible working between home and either the Ashburton, Blackpool or Warrington office. We anticipate 3 days a week working in the office. Your travel costs to the linked office are not covered.

If you have problem-solving skills with the ability to consult and collaborate with colleagues and customers, we'd love to hear from you.

Must haves:

* Strong communication skills and the ability to work collaboratively in a team.
* Problem-solving abilities to identify and address issues within the system.
* Technical awareness to interact with utility scripts and gather technical details for reporting.
* Basic knowledge of scripting (ability to learn quickly is sufficient).
* Experience with requirements capture and documentation.

Great to haves:

* ITIL v3/v4 foundation.
* SQL.
* Experience automating processes using workflows within n ITSM platform.
* Experience of developing an ITSM platform.
* Power Bi.

What we offer in return

• Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
• Excellent pension scheme, life assurance, health cashback plan and EAP
• Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
• Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
• Blue Light Card Scheme
• You Did It Awards - recognition awards from £100-250.

Additional Information

All CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Please note that our system is unable to anonymise cover letters, and we would therefore ask that to support the work we are doing on making our recruitment selection process fairer and more unbiased, that you remove any personal information from your cover letter/supporting statement, including your name before uploading this. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview.

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

Julian House is a charity dedicated to making a difference to the lives of the most vulnerable and disadvantaged people in society. We run several projects and every year we help thousands of people out of homelessness, into employment, away from domestic abuse, and more.

If you’d like a real sense of job satisfaction, great career prospects and a competitive benefits package, you could be who we’re looking for!

Job Role: Facilities Administrator (Health & Safety & Compliance)

Salary: £25,300 per year

Hours: 37.5 hours per week

Contract type: Permanent 

Location: Bath

Additional information:

• A valid UK driving license and access to own vehicle – business insurance will be required for roles involving travel for work
• Please note this role is based at our Head Office in Bath with the odd, infrequent, travel across the South West to carry out site visits

The Role

As a vital part of the Health, Safety, and Facilities team, your role will be to uphold the highest standards of safety and quality in our accommodations, offices, and commercial properties. This encompasses a range of responsibilities from conducting thorough reports, and engaging qualified contractors, to overseeing and approving maintenance works. Additionally, a key aspect of your role will be to ensure that all operations are in strict adherence to legal compliance, safeguarding the well-being of all stakeholders and maintaining the integrity of our facilities.

Responsibilities include:

• Work with the Facilities & Property Manager to ensure statutory compliance across our services and premises 
• Maintain a good working relationship with the owners of our buildings/premises
• Liaise with landlords and contractors to facilitate a prompt and professional approach to repairs and maintenance keeping all parties fully informed at all times and obtaining all necessary consents 
• Carry out all duties in accordance with Health & Safety legislation
• Line manage the Facilities Admin / Reception Team, oversee their activities and carry out supervisions 
• Carry out, within reason, any other duties necessary to achieve the smooth running of the service and undertake other organisational duties, which are broadly in line with the above key responsibilities

Qualifications / Requirements:

• A valid UK driving license and access to own vehicle – business insurance will be required for roles involving travel for work
• Knowledge of statutory compliance across social housing and corporate buildings 
• Understanding of Health & Safety legislation 

There are many great reasons to join our team!

• Great opportunities for career development and free monthly training sessions from experienced facilitators
• Sliding salary scale with salary increases every year for the first 3 years
• Wellbeing related support and advice and up to 6 free counselling sessions through our Employee Assistance Programme
• 27 days annual leave, including an extra day off for your birthday, increasing up to 30 days after 4 years of continuous employment. Plus bank holidays
• 30% staff discount at Julian House charity shops
• 20% staff discount at Julian House bike workshops
• A generous and competitive pension scheme
• Instant access to healthcare professionals and discounts on a variety of health treatments through our Simply Health Scheme
• A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted

Our Ethos

As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter.

If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you.

DBS Checks

We welcome applications from people with lived experience. All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check. A criminal conviction will not necessarily prevent you from becoming an employee, the decision will depend on the type of offence and its relevance to the role. If you would like to discuss any convictions you may have, please contact the person named in the advert. All information will be dealt with according to our Data Protection Policy. 

Please note: We reserve the right to close our vacancies once the perfect candidate has been found. We recommend submitting your application as soon as possible so that you don’t miss out!

Location: Waverley Abbey, Waverley Abbey House, Waverley Lane, Farnham, Surrey, GU9 8E
Contract: Permanent, Part time
Salary £45,000 - £50,000 FTE per annum dependent on experience and qualifications
Hours Normal full-time office hours are from 9.00am to 5.00pm but working time is flexible

THE ROLE
To direct, manage and oversee the Programme Leaders of the College’s Counselling Programmes, and to ensure that the quality of the research, teaching, learning and assessment strategies of the programmes is maintained at an excellent standard. To contribute to the college’s Strategic Leadership Team. This role will include some temporary cover of our PG faculty until February 2025.

KEY TASKS
To be responsible for:

- Directing, line managing and overseeing the Programme Leaders of the College’s Counselling Programmes;
- Collaboratively working alongside the Academic Dean and Strategic Leadership Team (SLT) to assure that all programmes are delivered at an excellent standard;
- Championing and encouraging the enhancement and research and development of innovations to existing counselling programmes, as well as the creation of new counselling courses and programmes;
- Collaboratively working alongside Programme Leaders and ensuring their continuous professional development in their field of study, as well as enabling them to achieve AdvanceHE status (i.e. AFHEA, FHEA, SFHEA;)
- Ensuring that Programme Leaders are providing effective management of their programmes to an excellent standard;
- Collaborating with the Academic Dean and Chief Finance Officer in the setting of budgets, and then the successful management of those budgets by Programme Leader in the counselling faculty;
- Assuring that Waverley Abbey Trust vision, mission and values are communicated and upheld within the faculty, and that staff are enabled to align with them;
- Assure that the student voice is heard, and that Student Representatives are consulted appropriately in order to assure that teaching, learning and assessment processes are of an excellent standard, and that student well-being is optimised;
- Facilitating monthly departmental meetings with all Programme Leaders, and to ensure that Programme Leaders fulfil their responsibilities to lead their programmes.

OTHER RESPONSIBILITIES
To be responsible for:

- Ensuring that all training is in line with academic and professional requirements as appropriate;
- Assuring the integrity and ethos of the Waverley integrative framework and consistency with all Undergraduate (UG) and Postgraduate (PG) Programmes;
- To oversee and organise yearly reviews of all UG and PG programmes, reviewing programme teaching, learning and assessment strategies and contributing to the Universities’ EMER yearly return;
- To assure the planning of minor changes to all programmes as required, ensuring that modules are up to date with the latest scholarship and professional practice, and at the appropriate point in the validation agreement with the university to prepare the programme for revalidation;
- To be responsible for staff discipline, grievances and complaints, and to deal with them in consultation with the Academic Dean, and in line with college policies;
- To determine staff resource allocation requirements, and to advise the Academic Dean/ Principal of staffing requirements if new staff members need to be recruited to fulfil specific roles;
- To conduct two appraisals of Programme Leaders each year, as well as assuring that Programme Leaders conduct two appraisals a year with their programme staff;
- To work closely with Programme Leaders to oversee and assure the welfare, spiritual well-being and psychological safety of students, within the parameters of the course;
- To attend some residential training teaching blocks and some weekday blocks;
- To continue their own personal professional development through professional conferences, further education, training and engagement in peer reviewed research and publication in journals;
- To maintain a personal counselling caseload (e.g., in private practice or at an agency) in accordance with the highest standards required by professional bodies, including having professional indemnity insurance, clinical supervision, and any other requirements in accordance with the context of the practice (e.g., DBS check);
- Attendance at Waverley Abbey College Team meetings, Academic Boards, Programme Boards, Assessment Boards and events such as Graduation Days;
- To attend two college-wide all staff training days per year;
- To be, or become, a Senior Fellow of the Higher Education Academy;
- To have BACP/ ACC full membership, or other recognised professional body;
- Any other reasonable duties as requested by the post-holder’s line manager;
- To ensure that Programme Leaders work collaboratively with the college office team, so that all programme related matters, such timetables, learning materials for moodle, assessment questions, assignment marking, preparation for all college meetings, as well as university assessment boards etc. are successfully fulfilled;
- To work collaboratively with the Academic Dean and Academic Registrar for all Assessment Boards, ensuring that college procedures and policies are adhered to fairly and properly;
- To attend Programme Voice groups;
- To attend Programme Leaders’ meetings;
- To interview some potential students for entry on to the college’s counselling programme;
- To ensure that programme leaders maintain a strong collaborative relationship with the college’s Admissions Team;
- To consult with the college’s marketing team to ensure that all programme marketing materials are an appropriate representation of the college’s programme, and do not represent a negative impact on the college’s reputation with bodies, such as BACP, or ACC et al.

Closing date 01-11-2024

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