New Citizens' Gateway

Who we are

New Citizen's Gateway (registered as Barnet Refugee Service) is an independent registered charity working in partnership with individuals and agencies to improve the quality of life and promote the physical, social and mental well-being of refugees and asylum seekers in London, helping to reduce health inequalities, social exclusion and poverty and enabling positive integration. At the core of our service delivery is our belief in the positive contribution refugees and asylum seekers can make within our culturally and ethnically diverse society. Through our Holistic Model of Support, we aim to support this client group to rebuild their lives and make a positive contribution to the community. We try to achieve this through various activities such as advice and guidance, ESOL classes, volunteering and employment, mentoring, counselling service, gardening,  women's group, youth activities, psycho-social activities, emotional support and more. 

Our culture and values

Our Values

-        Inclusive

We believe in equal voice, equal opportunity, equal rights, and fairness for everyone. Being client-led and culturally sensitive is core to being inclusive.

-        Respectful

We treat everyone with kindness, empathy, openness and honesty. Active listening is the first step. This includes how we engage with clients, staff, volunteers and everyone we engage with. It is part of our professionalism.

-        Collaborative.

We believe in partnership. Working together results in better plans, decision-making and solutions. We work together internally and externally with other stakeholders for the best possible outcomes for our clients.

-        Empowering

We believe in enabling people to solve their difficulties and give them more participation in the solution and hence develop the skills, experience and confidence to solve future problems

Equality, diversity and inclusion policy

STATEMENT OF POLICY

The terms equality, inclusion and diversity are at the heart of this policy. ‘Equality’ means ensuring everyone has the same opportunities to fulfil their potential free from discrimination. ‘Inclusion’ means ensuring everyone feels comfortable to be themselves at work and feels the worth of their contribution. ‘Diversity’ means the celebration of individual differences amongst the workforce. We will actively support diversity and inclusion and ensure that all our employees are valued and treated with dignity and respect. We want to encourage everyone in our business to reach their potential.

We recognise that discrimination is unacceptable and although equality of opportunity has been a long standing feature of our employment practices and procedures, we have made the decision to adopt a formal policy. Breaches of the policy will lead to disciplinary proceedings and, if appropriate, disciplinary action up to and including dismissal.

The aim of the policy is to ensure no job applicant, employee or worker is discriminated against either directly or indirectly on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation.