Administrator volunteer roles in croydon, surrey

Shannon Trust fulfils an unmet need around adult learning, supporting people who’ve fallen through the cracks in formal education.

We know a lot of people have had negative learning experiences in the past, so our programme is designed to be different, with no exams and no classrooms. Our unique, evidence-based Turning Pages reading manuals are used by thousands of learners in prisons and the community to improve reading skills. 

Prison volunteers live near to their local prison so that they can visit about once a month during the working week to nurture the growth of the Shannon Trust in their prison. They help unlock the power of reading by offering advice, guidance, training and support to prison staff and prisoner mentors who help other prisoners to improve their skills 1 to 1.

We are looking for volunteers who are able to work alone, able to give a regular, reliable commitment for ideally two years and able to deliver engaging training to groups of people in prisons.  Due to the nature of the role, prison security vetting will be required.

We provide training for the role via e-learning and 4 training sessions which are a mix of live, online and group training.

Main purpose of the role

To provide telephone friendship service to veterans (and their partners) in their own homes.

Key focus

• To provide telephone friendship and companionship which is appropriate, and person centred. You will need the use of your own telephone /mobile.
• The use of a quiet safe space so you can concentrate on the call and maintain confidentiality.
• Provide telephone support to alleviate loneliness and social isolation and help to build confidence.
• Report any concerns or problems to the volunteer coordinator immediately.
• To record information about the call on the telephone log and submit this monthly.
• Read and understand the information provided as part of the induction training.
• Understand and work to the Telephone Friendship Service guidelines, boundaries and expectations.
• Adhere to Royal Star & Garter confidentiality policy.
• To take care of own Health & Safety and that of others affected by your volunteering activities.
• Promote the reputation, culture and ethos of the charity as a quality provider of excellent care and customer service.

Time commitment

Minimum of 1 hour per week. There is no time limit on the length of service, but Telephone Friends are asked to make a commitment for a minimum of 12 months.

Our Values

We are a values-based organisation and strive to demonstrate our values in all we do:

With love: We carry out our work with love, care and compassion

Living positively: We are optimistic in everything we do, supporting veterans and their partners leading happy, fulfilled lives 

As a family: We work and live as one team, one family, one community

Standing in their shoes: We show admiration and respect for people and never forget what they have done 

Take courage: We are not afraid to what is right and what is needed

What we are looking for from volunteers

Essential skills and attributes 

It is essential that you are a naturally caring character that always puts people first, shows kindness, warmth, compassion and respect at all times, and loves to embrace life to make it meaningful for yourself and those you support. Others include:

• You enjoy working as part of a team
• You understand how to operate within a confidential environment
• You are aware of the needs of older people

We are also looking for people who are willing to undertake induction and training and who will work within our guidelines and policies. The role is dependent on a DBS check.

Behaviours & characteristics

• Good listening and communication skills
• Naturally patient and able to demonstrate sensitivity
• Reliability and at the same time flexible to changing needs

Don’t worry if you are new to a role like this. We will support and train you and encourage you on your telephone friendship journey.

Pathway to becoming a volunteer

• Application Form
• Informal meeting
• References
• Enhanced Disclosure & Barring Check
• Induction Training

Other information you need to know

This is a remote role, and you will be required to attend online induction training.

You will need access to a phone to make calls and access to emails to receive information regarding your calls.

Who they are

Citizens Advice Richmond is a local charity that has helped the people of Richmond since 1940. They offer generalist advice on any issue and specialist debt advice. Citizens Advice Richmond is a member of the national Citizens Advice service, a network of around 300 local advice centres.

The role What will you do?

● Complete an introduction for your role.

● Maintain an awareness of how the local Citizens Advice is operating.

● Read papers for board meetings and attend six board meetings per year.

● Work on specific projects with other trustees or staff within the local Citizens Advice to further the strategic objectives of the local Citizens Advice.

● Provide support and assistance to the Chair and the Chief Officer in carrying out their responsibilities, acting as a ‘critical friend’ and sounding board.

● Take on specific responsibilities delegated by the Chair, e.g., supporting new trustees with their induction.

● Carry out the Chair’s duties in their absence, with the acknowledgment of the board as being capable and suitable to do so.

● Be prepared to take over as Chair in the near future.

● Be open to approaches, where appropriate, from other trustees about the work or judgment of the Chair. The Vice Chair will then discuss any issues arising with the Chair or National Citizens Advice.

● Take an active role in discussions during board meetings and work with other trustees to:

● Set policy and strategy direction, set targets, and evaluate the performance of the local Citizens Advice.

● Seek the views of all sections of the community and monitor how well the service meets the needs of the local community.

● Ensure that the service plans for the recruitment and turnover of staff and volunteers.

● Review their own work and how effectively they operate, including action for improvement.

This role sits within our new Men’s Minds project, based in Hounslow. The aim of the service is to improve men’s mental health outcomes by developing a mental health network supported and directed by the voices of its members.

This will be achieved through three service strands: 1) Peer support network, 2) Psychoeducation workshops, addressing common needs of men’s mental health 3) Outreach support to raise awareness of men’s mental health and promote this service.

The role of the Peer Volunteer will be to support the Project Coordinator with developing and delivering various workshops and events. You will also take the lead in developing peer led support.

Staff within the service will provide person-centred, practical and emotional support, face to face in a group basis to individuals.

We are looking for someone who

• Identifies as male
• Has lived experience of mental health challenges
• Are a non-judgemental and friendly individual
• To be able to provide a welcoming, authentic, and positive experience for all, being inclusive and embracing diversity
• To feel comfortable engaging with people with mental health challenges / difficult life experiences, by validating strengths and experiences and using empowering language to overcome negative self-talk
• Are empathic and understands the stigma / social bias's surrounding mental health
• Are willing to tap into their lived experiences and use their stories to inspire hope in others when appropriate
• Are comfortable with co-producing and co-facilitating peer led workshops
• To assist the Project Coordinator with admin and planning
•  Are able to take on any ad hoc admin/support responsibilities

Time commitment and expenses:

• Flexible hours between Tues-Thurs. We are looking for someone to commit to a minimum of at least 1  or 2 days a week.
• We will provide volunteers with an induction, training, and ongoing mentoring to support them in the role
• Reasonable travel expenses will be reimbursed.

What's in it for the volunteer?

Volunteering at Mind is a fantastic opportunity to get involved with a nationally recognised charity. We provide initial and ongoing training, as well as plenty of opportunities for progression within the organisation. You will also be a part of a supportive team with great awareness of wellbeing and the mental health sector.

Post is subject to an enhanced DBS check.

Position: Volunteer Grant and Trusts Researcher

Location: Flexible (mostly remote, but option to work onsite at our Rochester office)

Commitment: Flexible, ad hoc (e.g. 5–10 hours per week)

Reports To:  CEO

About Holding On Letting Go (HOLG):

Holding On Letting Go is a charity supporting bereaved children, young people, and their families after the loss of a loved one. We provide specialist bereavement support, training for professionals, and outreach programmes to help children navigate their grief in a safe and understanding environment.

Role Overview:

We are looking for a proactive and detail-oriented volunteer to support our fundraising efforts by researching funding opportunities and helping to organise grant applications. This role is ideal for someone with strong research and organisational skills who is eager to make a meaningful impact in a flexible and remote capacity.

Key Responsibilities:

• Research and identify grant and trust funding opportunities that align with HOLG’s mission and activities.
• Compile key information about each funding opportunity, including deadlines, eligibility criteria, application questions, and funder priorities, in a structured format.
• Assist in reviewing and prioritising potential funding opportunities based on suitability for HOLG.
• Organise and archive past grant applications, ensuring a structured and accessible digital filing system.
• Support the team by keeping funding research up to date and easy to access for future applications.
• Collaborate with finance/fundraising staff to ensure grant research aligns with fundraising priorities.

Qualifications and Skills:

• Strong research and analytical skills.
• Excellent organisational and time-management abilities.
• Ability to work independently and maintain attention to detail.
• Proficiency in using spreadsheets, online databases, and digital filing systems.
• Interest in fundraising and nonprofit grant processes (previous experience a plus but not essential!).
• Passion for HOLG’s mission and supporting bereaved children and families.

Benefits to You:

• Gain hands-on experience in nonprofit fundraising and grant research.
• Develop research, organisation, and funding application skills.
• Make a direct impact by supporting a charity that helps bereaved children and their families.
• Flexible, remote volunteering with the opportunity to shape the role to suit.

How to Apply:

If you’re interested in this role, please send your CV and a brief statement of interest with the subject line "Volunteer Grant and Trusts Administrator Application".

This role is advertised as part of TPP's Free Giving Back Services. This volunteer advertisement copy has been supplied to TPP and applicants apply direct to the organisation. Please contact the organisation directly if you have any questions about this volunteer role.

Volunteer Fundraising team leader

Thank you for your interest to become a Fundraising Team Leader Volunteer at Cats Protection!

Cats Protection is the UK’s leading feline welfare charity and our vision is a world where every cat is treated with kindness and an understanding of its needs.

Cats are at the centre of everything we do and our objectives are: homing, neutering and educating people about cats and their care.

We help thousands of cats across the UK each year thanks to our network of dedicated volunteers, employees and supporters.

A bit about this role:

As a charity we are able to help thousands of cats each year thanks to the generous donations we receive from members of the public. Our fundraising team leaders have the exciting and varied role of inspiring our fundraising volunteers to plan and deliver local fundraising events. Using their passion and imagination, they oversee a small team of fundraising volunteers who come together to raise the vital funds needed to cover costs such as veterinary bills and food. Our fundraising team leaders support their team of volunteers in all aspects of their roles, making sure our volunteers are happy, confident and supported.

What can you expect to be doing?

· Supporting and encouraging a team of fundraising volunteers

· Planning fundraising events and activities with your team

· Allocating tasks before and during fundraising events

· Keeping financial records from fundraising events

· Encouraging and promoting a professional image of Cats Protection 

· Following policies and guidelines and ensuring licences and permits are obtained for events

What are the benefits to you and the cats?

You will develop new skills, expand your knowledge and make a significant contribution to improving the lives of cats and kittens by helping raise funds and awareness through organising local events. You will also meet new people, make new friends and be part of a dedicated team of volunteers.

We're looking for someone with:

· Great people skills and the ability to bring out the best in others

· Excellent organisational skills

· The ability to prioritise and delegate

· An appreciation of the importance of handling money and charity resources responsibly

· Fine-tuned communication skills and a passion for engaging with people within your local community

· Basic IT skills to use Cats Protection systems - training and support can be provided

· Committee volunteers need to be aged 18+

Time expectation

Our fundraising team leaders usually spend three to four hours per week in this role, which is flexible and can be shared by more than one volunteer if needed.

Support, guidance and keeping you safe

At Cats Protection we believe our volunteers should be happy and confident in their roles. We provide support and guidance from our National Cat Centre and through our regional and local volunteer groups and teams. We offer engaging online and face-to-face training, expenses and have policies and processes to help volunteers get the most out of their time with us.

The wellbeing of our people is important and at Cats Protection we are committed to safeguarding children, adults at risk and all those that we come into contact with as part of our activities.

�� Help Shape Our Humanitarian Team! Join the IHF Interview Management Team ��

Are you organized, empathetic, and passionate about connecting people with meaningful roles? Join the International Humanity Foundation (IHF) as a member of our remote *Interview Management Team*. Play a critical role in recruiting volunteers who are eager to make a difference in the world.

What You’ll Do:

- Coordinate Interviews: Oversee and conduct interviews with potential volunteers, guiding them through our application process and creating a welcoming experience.

- Promote IHF’s Mission: Clearly communicate IHF’s values and mission, ensuring that volunteers understand the importance of their role.

- Match Talents with Needs: Work closely with other teams to ensure that volunteers are placed in roles that align with their skills and interests.

Why Join IHF?

- Impactful Recruitment: You’ll be helping us find passionate individuals who will carry out important humanitarian work.

- Skill Development: Gain experience in human resources, recruitment, and cross-cultural communication.

- Work Remotely: Enjoy the flexibility to make an impact from wherever you are.

Requirements:

- Excellent communication and interpersonal skills.

- Experience in recruitment, interview management, or HR is beneficial.

- A positive attitude and a commitment to IHF’s mission to help communities worldwide.

Be a Part of Our Mission– Join IHF’s Interview Management Team and help us build a community of dedicated volunteers committed to making a difference.

Fundraising Events Organiser Volunteer

Would you like to be part of a dedicated and friendly team of volunteers and make a real difference to the lives of cats and kittens in our care?  Do you enjoy planning and organising for events?  Maybe you have a particular skill that you would like to put to use?
 
Then this could be the role for you! 
 
Our Fundraising Events Team are at the heart of what we do, raising essential funds for the cats. 

Our Fundraising Events Organisers share ideas, tasks and inspiration, planning and delivering local events, with the support of the Fundraising events helpers, such as Open Days (usually 2 per year) at the centre and our annual Christmas Bazaar. 

Time Expectation:  This role can be varied and time commitment can be flexible. 

Without volunteers, Cats Protection Berkshire Cat Centre simply wouldn't exist. Our amazing, friendly volunteers are a diverse group with a shared love of cats who fit volunteering around their home lives and personal commitments.

We're often looking to welcome new volunteers to join our brilliant team. As well as meeting great people and making an incredible difference to the cats of Berkshire.

Please note:  Although we do welcome everyone, unfortunately our centre is not set up to accommodate young volunteers under the age of 18, including those on the Duke of Edinburgh programme.

Full training and support will be given for all roles.  We look forward to hearing from you!

Based in the Reception of the Main Gallery, you will be the first point of contact for visitors to the Gallery, giving a warm welcome, assisting with enquiries and ensuring a high-quality visitor experience. You will also support the day to day running of the Gallery, dealing with administrative duties and supporting the Gallery Shop, sharing product information with visitors and taking sales.  

Tasks and Responsibilities  

• Welcoming and engaging visitors, providing information about the gallery and programmes  

• Responding to telephone, email and face to face enquiries  

• Being a visible presence in the Gallery space, ensuring everyone’s safety and the security of artwork and our retail space 

• Guiding visitors around the gallery and wider site 

• Assisting with sales and shop displays, including cash handling 

• Maintaining a neat and tidy reception and retail area  

• Supporting our retail work, with stocktaking, pricing and other tasks 

• Monitoring visitor numbers and contributing to evaluation initiatives  

• Representing the Gallery and Richmond Arts Service  

What we hope you will get from the role 

• The opportunity to meet new people and engage with the local community 

• Improved and demonstrable administration and communication skills 

• Valuable insight and experience of a contemporary art gallery, crossing the arts, cultural and heritage sectors 

• An understanding of the breadth of arts activity offered by Richmond Arts Service 

Training and Support  

We will provide training and an induction which covers all aspects of the role. On-going support and supervision will be provided by staff throughout your time with us. Additionally, there are regular training sessions to supplement and further your initial training, as well as a varied programme of volunteer events and activities to join in, meet people and learn something new! 

Desirable qualities and experience  

• Enthusiasm for meeting and engaging with people and sharing information 

• Interest for contemporary art, local history and/or heritage  

• Able to answer enquiries in a friendly and helpful manner  

• Willingness to learn, particularly administrative skills 

• Enjoys being part of a team  

• Ability to complete tasks independently 

• Good time keeping  

Availability  

The gallery is open to the public Tuesday to Sunday, 10am – 5pm, with two volunteer shifts a day, 10am – 1pm and 1pm – 5pm.   

We ask for a minimum commitment of one shift every fortnight, although there is flexibility over scheduling.   

Location  

This role is based at Orleans House Gallery in the Main Gallery building.

Expenses  

We will cover travel expenses up to £14 per day.   

How to Apply  

Please complete our application form through our website.

Our Volunteers Co-ordinator will then contact you for an introductory chat, to learn more about your interest in volunteering and discuss the role further.   

Background  

Richmond Arts Service is based at Orleans House Gallery on the Riverside in Twickenham, promoting arts and culture through a programme of contemporary art exhibitions, festivals, events and activities for everyone in the community.   

We foster creativity and enjoyment of the arts, enable people to reflect on their lives and develop new ways of seeing the world. We bring thought-provoking art to the Borough and cultivate a network of individuals, organisations and programmes that nourishes the arts, local organisations and communities.

Home to the Richmond Borough Art Collection, comprising of over 4,400 artworks, at a site with a rich 300+ year history, Orleans House Gallery works with local, national and international artists and community partners to engage with the community, as we have done since 1972.   

What we’d love your help with:

We’re seeking a creative and experienced volunteer to support the revamp our current WordPress website to better reflect our mission, values. We are about to undertake a rebrand and we want to ensure our website reflects the new identity. We want to ensure our programmes / events are easily showcased and make it easier for visitors to engage with us—whether that’s signing up for events, learning about our work, or volunteering themselves.

Key deliverable:

A refreshed, user-friendly, and mobile-optimised WordPress site that clearly communicates who we are, what we offer, and how people can get involved. This includes restructuring the layout, adding engaging calls-to-action, and creating easy-to-edit templates for our team.

Who you'll work with:

You’ll be supported by the Digital and Technogy Trustee, who will gather the content and admin access to the current site. We'll provide any written content or brand guidance you may need. The content will remain largerly the same, we are looking for more a fresh

Is this set in stone?

Not at all. While we have some goals and ideas, we're open to your input on how to make the site work best, especially if you spot opportunities for improvement we haven’t considered. We value collaboration and creativity.

Job title: Trustee Secretary also known as Secretary of Trustees

Commitment: 5 hours per month (approx.) which includes Board meetings.

Board meetings: Held 5 times a year both in-person and (a minimum of 2) online. One is also an ‘away day’

Contract type: Part-time

Location: Ideally located in the south of England and able to travel to Ox/Bucks/London region for board meetings.

Salary: Voluntary position. Travel expenses will be paid at 25p per mile.

Deadline for applications: 15th March 2025 (applications may close early so please apply asap)

About Been There:

Been There is a charity that uses an app to connect people aged 18 and over with a vetted and trained Mentor to help with any body image issues they may be experiencing. This gives them the opportunity to speak to someone who has ‘Been There’ themselves. Our Mentors are here to support, empower and, most importantly, listen.

About the role:

Been There is looking for an enthusiastic and experienced individual to join a small, supportive and dynamic team as a Trustee and Secretary of the board. Alongside relevant experience, you will also possess an ability to work to tight deadlines, prioritising multiple tasks, and will be a natural team player with excellent written and spoken English.

Main Responsibilities:

● To liaise with the chair and chief executive to plan, arrange and produce agendas and supporting papers for trustee meetings and for drafting the subsequent minutes

● To act as charity secretary and ensure that charity law, and regulatory requirements of reporting and public accountability are complied with

● Ensure that all meetings comply with the requirements of the governing document

● Arranging and administrating trustee meetings and any sub-committees in line with legal, and other regulatory requirements, and in accordance with the governing document

● Advise and guide the board on any legal and regulatory implications of the charity’s strategic plan

● Acting as the custodian of the governing document, in liaison with the trustees, reviewing its appropriateness and monitoring that the charity’s activities reflect the objects set out in the governing document. Also, to act as the holder of statutory registers and books, and other legal and important documents such as insurance policies

● Supporting the trustees in fulfilling their duties and responsibilities, organising trustee induction and ongoing training

● Ensuring that trustee decisions are implemented in accordance with the charity’s governing document or other internal operational procedures

● Ensuring the charity’s stationery, including electronic communications (emails, websites etc.), orders, invoices, cheques and other relevant documents include all the details required under company law and, if applicable, charity law and/or VAT law

● Plan and prepare the committee meetings and AGM with others as appropriate (planning dates, booking rooms, sending out minutes and other papers

● Minute committee meetings or ensure another minute taker is available

● Accurately record decisions and actions in the minutes and report to the next committee meeting on the progress of actions and the result of decisions

● Taking ownership of the reviewing and updating of policies by the Trustees.

Person Specification

Individuals are sought who have a strong empathy with any body image issues and related mental health concerns. Experience, skills and expertise in charity law, an interest in the well-being of people combined with an in-depth understanding of our work and ambitions are particularly sought.

Knowledge, skills and understanding:

● Record keeping, information retrieval and dissemination of Management Committee data/documentation to the trustees and relevant parties

● Writing agendas and concise minutes

● Knowledge of Charity law and the voluntary sector

● Commitment to the organisation and a willingness to devote the necessary time and effort

● Preparedness to make recommendations to the board and a willingness to speak their mind with diplomacy

● An understanding and acceptance of the legal duties, responsibilities and liabilities of trusteeship

● An ability to work effectively as a member of a team

● Excellent communication and interpersonal skills

● Commitment to promoting equality and diversity.

● Ability to organize time and work to deadlines.

To apply for the Trustee Secretary position at Been There, please submit your CV and a cover letter outlining your relevant experience and interest in the role.

Thank you for your interest.

Diversity, Equality & Inclusion Statement:

Diversity, equity and inclusion are at the heart of what we value as an organisation. Been There is an equal opportunities employer, and all qualified applicants will receive consideration for employment without regard to race, religion, sex, gender, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support any reasonable adjustments that are needed within the recruitment process.

Further Information

Context – Being a Trustee

The Board of Trustees is jointly responsible for the overall governance and strategic direction of the charity, its financial health, the integrity of its activities and developing the organisation’s aims, objectives and goals in accordance with the governing document, and legal and regulatory guidelines.

All trustees should also be aware of, and understand, their individual and collective responsibilities, and should not be overly reliant on one or more individual trustees in any aspect of the governance of the charity.

The statutory duties of a trustee are:

● To ensure the organisation complies with its governing document.

● To ensure that the organisation pursues its objectives as defined in its governing document.

● To ensure the organisation applies its resources exclusively in the pursuit of its objectives - the charity must not spend money on activities which are not included in its own objectives, no matter how 'charitable' and 'worthwhile' those activities are.

● To contribute actively to the Board of Trustees role in giving firm strategic direction to the organisation, setting overall policy, defining goals and setting targets and evaluating performance against agreed targets.

● To safeguard the good name and values of the organisation.

● To ensure the effective and efficient administration of the organisation.

● To ensure the financial stability of the organisation.

● To protect and manage the property of the organisation and to ensure the proper investment of the organisation's funds.

● If the organisation employs staff, appoint the CEO and monitor his or her performance.

In addition, with other trustees to hold the charity “in trust” for current and future beneficiaries by:

● Ensuring that the charity has a clear vision, mission and strategic direction and is focused on achieving these.

● Being responsible for the performance of the charity and for its “corporate” behaviour; ensuring that the charity complies with all legal and regulatory requirements.

● Acting as guardians of the charity’s assets, both tangible and intangible, taking all due care over their security, deployment and proper application.

● Ensuring that the charity’s governance is of the highest possible standard.

● Trustees are required to sign a non-disclosure agreement at the time of joining the board.

● As well as the various statutory duties, any trustee should make full use of any specific skills, knowledge or experience to help the board make good decisions.

We are looking for self-motivated and compassionate individuals to help deliver our Helpline service and make a difference to the lives of anyone affected by cancer.

The Helpline offers those with cancer a chance to share their feelings and experiences with someone who has empathy for what they are going through. Helpline Volunteers create a safe and welcoming environment, listen, and provide emotional support and signposting individuals onto further information.

No special qualifications are needed for this role, but access to a telephone in a comfortable quiet setting is essential.

Educators and facilitators wanted to help East London Waterworks Park deliver its environmental learning goals.

East London Waterworks Park is a volunteer-led charity that has won a 2024 New London Architecture award and raised £2m towards buying land from the Department for Education to transform the 14-acre Thames Water Depot on Lea Bridge Road on the border of Waltham Forest and Hackney, into a new biodiverse park with natural swimming ponds, forest schools and community spaces. 

We are looking for educator and facilitator volunteers to participate in our community-led working group, who are collaborating with schools, universities and youth groups that help the design of the park. 

Examples of projects are: 

• collaborating on nature walk activities for schools
• supporting university students interviewing teachers
• creating lesson plans to co-design the park. 

Schools, universities and youth groups we've collaborated with include:

• Buxton School, Leytonstone
• Kingsmead School, Enfield 
• UCL 
• Royal College of Art
• University of Westminster 
• Project Zero
• Voyage Youth 
• Loyola University Chicago 
• Vanderbilt University Nashville. 

We're looking for people to lead on these projects and facilitate the direction of the learning working group.

The Learning Circle currently meets monthly on a Wednesday evening at 8pm for an hour on Google Meet and spends voluntary time outside of the meeting completing agreed tasks remotely.

You should be an experienced teacher, educational consultant, forest school leader, training and development specialist, learning designer, facilitator or any other kind of role creating learning projects, programmes and experiences. Our roles are quite flexible. We hope that people bring radical imagination, peace with nature, and courageous inclusiveness to the role. 

Your support will help young people and learners improve their environmental knowledge of design and research as well as contributing to our community-owned park. This will in turn provide a sense of stewardship over the land once the park is created and student's ideas have been built into the park. 

Creating learning projects with educational institutions will also help our charity with the strategy to buy the land through showing the value of our environmental education programme before we create the park. 

Volunteer Admissions Assistant

You'll be multitasking throughout the day, with a mix of responsibilities including customer service, ticket sales, promoting Gift Aid donations, shop duties, guiding visitors and providing information about the Museum and the collection. If you enjoy a fast-paced environment and love engaging with people, this is the role for you. 

The Volunteer Admissions Assistant role is all about making a lasting impression and creating a memorable visitor experience. You’ll be:

• Welcoming and engaging with visitors, sharing information about the museum and its collection.
• Selling tickets and gift shop items, ensuring smooth transactions and great customer service.
• Collecting data for Gift Aid and marketing purposes, including how visitors found out about us.
• Creating positive experiences to encourage return visits and word-of-mouth recommendations.
• Helping visitors explore the Museum through interpretation, answering questions and distributing trails, accessibility and family activities.
• Maintaining the gift shop, including restocking, counting stock, and setting up attractive displays.
• Conducting online research and building contact lists to support marketing efforts.
• Promoting the Museum locally, raising awareness and encouraging more visitors to discover what we have to offer!

Who we’re looking for:

We’d like to extend an invitation to anyone, particularly members of the local community.  Full training will be provided, we are looking for anyone with:

• Great customer service skills – you will be friendly and confident about approaching visitors of all ages and backgrounds
• Great communication skills – you will be able to clearly explain information about the Museum and ticketing to visitors
• Good computer skills – with training, you will be able to use our ticketing system, email and Microsoft Office
• Good Sales Skills – you will be able to promote ticket sales and gift shop items as well as encouraging Gift Aid donations
• Multitasking skills – with various responsibilities such as selling tickets, guiding visitors, and managing the gift shop, you will be able to juggle tasks efficiently
• A good telephone manner
• Good team working skills

This role offers plenty of variety, and you'll play an important part in making every visitor's experience unforgettable.

Training and support:

All volunteers will first be invited for a trial shift.  We have an induction and training process, during which we give volunteers the information they need to enjoy their time with us. Training is mainly 'on the job', supported by an experienced volunteer as well as the manager on duty. Volunteers are given regular feedback and we remain open to suggestions on how we can improve the volunteer experience. The Admissions Assistant receives continued training and development throughout their time with us.

Availability:

We are primarily looking for Saturday volunteers, as this is our busiest day.  We are looking for volunteers who would ideally like to donate 2-4 shifts per month, either as a 10-1.30pm shift, or a 1.30-5pm shift, or a full day, for a minimum of 3 months. Ideally you will be able to start immediately, although this is not essential. Travel expenses up to £5 will be paid, with up to an additional £5 for lunch expenses if you are on a full day shift.

Please note: Applicants from some overseas countries are required to have a relevant work permit or student visa to volunteer in the U.K. We’ll need to see this for our records before volunteering can commence.