Administrator Jobs in Farringdon, Greater London

An exciting opportunity has arisen for a Key Project Coordinator to join a fantastic education charity based in London.

Salary: £27,570

Job Location:  4 days based at a School in Islington and Friday working from home.

The charity’s mission is to support students from disadvantaged backgrounds to access top universities, through a unique combination of tuition and in-school mentoring.

The Key Project Coordinator manages the day-to-day running of the programme in the school, which has been carefully designed with the intention that all interactions have a positive impact on a student’s chances of getting into a top university.

Key responsibilities include:

• Engaging with students in school and enrolling them onto the programme
• Matching students with volunteer tutors
• Monitoring student attendance to tutorials and devising innovative solutions to encourage attendance
• Assessing student progress towards being able to make successful university applications
• Uploading information onto the Salesforce database (training is provided)
• Building and managing relationships with volunteer tutors to ensure they have a positive experience of the programme
• Working with school staff to ensure their cooperation and timely completion of activities contributing to the smooth running of the programme
• Chairing and presenting at termly school meetings with Senior Management to report on programme progress.
• Supporting the delivery of tutor training and attend university site visits, approximately 3 times a year including occasional Saturdays and weekday evenings. Paid time off in lieu is provided.

The successful candidate will be able to communicate and influence with impact at all levels, delivering projects and managing administration accurately. You must be skilled in building and maintaining excellent relationships, be resilient and adaptable and have the ability to lead and manage change to embed the programme in schools.

If this sounds like you and you’re keen to hear more, please do get in touch ASAP!

Please note, only successful candidates will be contacted with further information.

Harris Hill Charity Recruitment Specialists operates an equal opportunity policy and commits to treating all of our candidates and jobseekers fairly. We welcome and encourage applications from everyone regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.  

Your new company
Your new company is a thriving children's charity based in central London dedicated toward raising and investing money into health-based research. The mission of the charity is to improve survival rates and quality of survival in patients through fundraising initiatives and events.
Your new role
Your new role will be to project manage a range of mid value sports events and campaigns to provide an excellent supporter experience to all active challenge participants, meeting agreed KPIs & objectives. This will include:

• Support the sports events team to deliver the portfolio of annual sporting events
• Ensure all events have project and marketing plans and evaluations
• Keep administrative records and logs up to date for sports events team
• Work alongside communications team to update website regarding events
• Build working relationships with key internal and external stakeholders
• Prepare and deliver presentations when necessary to a variety of audiences
• Utilise internal CRM system to keep up to date records of sports events fundraisers

What you'll need to succeed
To be successful in applying for this role, you will need to have had experience working in a customer facing role, in which you were expected to work across multiple projects or events at the same time. It is key that a candidate who is selected be able to build strong relationships and an ability to multitask and prioritise. It is desirable that a candidate be able to display a passion for the charity sector and/or challenge events.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

The postholder will provide advice, guidance and coaching to parents and carers of children aged 11+ years to help them to develop new awareness and skills to enhance their support to their children through a combination of group-work and one-to-one sessions. We are looking to recruit an empathic, warm, friendly, hard-working and flexible person who is passionate about supporting parents and carers whose children are experiencing emotional wellbeing and mental health difficulties. They must be a team player with excellent communication and organisational skills, able to prioritise and manage their own workload. They must be able to work independently within the community.

-To work collaboratively and effectively with statutory and voluntary agencies 
to identify parents/carers in need of support and to agree effective referral 
processes.

– To design, develop and deliver workshops and presentations for small 
parent/carer groups covering a range of emotional wellbeing and mental 
health topics.

– To facilitate peer-to-peer support and discussion groups.

– To offer one or more one-to-one consultation and advice sessions for 
parents/carers who need a more personalised approach.

– To identify a range of specialist services and agencies who can offer further 
support for parents and families.

– To work in partnership with YMCA East Surrey’s Face2Face service.

– To work in partnership with Home-Start Epsom, Ewell and Banstead who will 
provide support to parents/carers with children aged under 11 years.

– To promote the service within YMCA East Surrey and with statutory and 
voluntary sector partners across the region – this might include presentations 
at networking events and production of promotional material.

– To collect appropriate data and information about families being supported, to 
record attendance at group and one-to-one sessions and to report activity 
monthly

-To collect feedback on support delivered and to use feedback to inform 
continued development of the service.

– You will deliver services from YMCA East Surrey sites and other community 
venues across the following areas – Banstead, Tadworth, Epsom, Ewell, 
Ashtead, Leatherhead, Dorking and Esher.

– Any other duties which you are required to be performed within the grade and 
renumeration of the role.

– We are committed to safeguarding and promoting the welfare of children and 
young people/vulnerable adults. This role will require an enhanced DBS 
disclosure (with barred children/vulnerable adults). We require you to 
understand and demonstrate this commitment and attend any required 
training

This Supporter Care Assistant role is a chance to make the most of your customer or supporter service skills, your all-round communication and organisational abilities – and your passion for environmental Issues.

Greenpeace UK is an independent national/regional organisation within the global Greenpeace campaigning network, which acts to change attitudes and behaviour, to protect and conserve the environment and to promote peace. The global network of Greenpeace organisations comprises 26 independent national/regional Greenpeace organisations with presence in over 55 countries across Europe, Africa, the Americas, Asia and the Pacific, as well as a coordinating and supporting organisation, Greenpeace International.

As one of our vital Supporter Care Assistants, you’ll provide a variety of clear and engaging customer service for Greenpeace supporters via email, phone and post. You’ll respond to routine enquiries, handle donation changes and other administrative matters and answer questions about our campaigns, always making sure that your replies are personalised, accurate and timely.

It will also be an important part of your role to make thank-you calls to long-term donors, to welcome new supporters to Greenpeace, and to handle complaints with empathy and understanding, ensuring a positive experience at all times.

Location: Islington, London. Our hybrid working model enables us to enjoy the benefits of both office based and remote working. We ask that staff work from the office in Islington 40% of their time, with 20% required as a minimum. Reasonable adjustments as well as specific office based needs will be considered for those with long term health conditions and disabilities.

What we're looking for:

• Experience in customer service, supporter care or a similar role. 

• Strong written and verbal communication, with the ability to write engaging, personalised responses and handle phone queries confidently, adjusting your tone for different audiences.

• Strong ability to manage a busy workload, prioritise tasks and meet deadlines, especially when dealing with a high volume of enquiries.

• Ability to use technology, including database systems and Google Suite, with a willingness to learn new tools and software.

• A genuine interest in environmental issues, with a willingness to learn about Greenpeace’s work and a desire to inspire others to take action.

• The resilience to maintain a positive attitude, remain calm under pressure and bounce back from challenging situations.

• Cooperative teamworking skills, with the flexibility to adapt to changing priorities and provide support for other team members whenever needed.

We give you: 

You’ll be encouraged to develop both personally and professionally, taking advantage of the wide range of learning and development opportunities available to our staff. We offer great benefits such as a generous pension scheme, subsidised lunches, free yoga and a wealth of well-being resources, just to name a few. Take a look at our Work for Greenpeace pages to find out more about what it’s like to work for us and why you should apply.

Our commitment to diversity: Greenpeace UK is committed to providing equal opportunities for everyone regardless of their background. We acknowledge that people from certain backgrounds are under-represented in environmental and campaigning organisations and we’re committed to doing what we can to correct this. We are particularly keen to receive applications from people of colour; people with disabilities; people who identify as being LGBTQIA; people who have a mental health condition; and people who identify as working class now or in the past.

To Apply

For further information, or to apply, please click the apply button. 

Greenpeace UK is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds and do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age or any other category protected by law.

CLOSING DATE: 9.00 am 4 November

FIRST INTERVIEWS: 14th November

The ideal candidate will be responsible for connecting with key stakeholders including Sport England, NGB level and other national partners in order to reach coaching professionals nationwide.

Background

In April 2022 Fight for Peace became one of 120 Sport England Systems Partners. The aim is to deliver system-wide change against Sport England’s 10-year strategy, Uniting the Movement, to level up access to sport and physical activity across the country. One of the goals of this programme is to increase the engagement of under-represented and under-served groups in sports and physical activity.

Fight for Peace believes that it can be done through championing clubs and coaches as assets for social change, and championing the skills of coaches. Fight for Peace has created an online course for coaches to help achieve this, called Life Champions.

About the Life Champions Course

The Fight for Peace Life Champions course is an online course for sports coaches who want to learn how to use their sport as a tool for youth development. It is designed to help coaches expand their impact to include supporting the personal development of young people. The course will increase their confidence (through increasing awareness, knowledge, and skills) to help young people develop key skills that will support them in sport and in life beyond the sport. Coaches will learn about the values and behaviours of a Life Champions coach, build an understanding of how to create a Life Champions environment, think about equality, diversity and inclusion, and develop practical ideas to support young people to develop Life Champions skills.

Sport for Development Partnerships Manager Responsibilities include:

● Developing strategic partnerships with key stakeholders in the sports sector to promote the Life Champions course i.e. NGBs, Sport England, Sport for Development organisations etc

● Creating and implementing a communications strategy with support from key staff members

● Overseeing the development of any promotional materials.

● Creating strong connections and working relationships with our Alliance partners

● Strengthening the credibility of Life Champions i.e. through a collection of endorsements from key figures

● Create and maintain an online support system for participants who are in flight or have completed the Life Champions course.

● Liaise with UK Coaching for quarterly reports and any technical issues regarding participant access

● Organise events for Life Champions coaches

● Spearhead the positioning of Life Champions as a sport-for-development professional standard

● Ensure Fight for Peace is implementing Life Champions methodology in liaison with Sports Development Manager

● Work closely with the Monitoring, Evaluation and Learning Manager to ensure relevant data is collated and analysed in a timely manner.

● Managing any other projects as required by Fight for Peace

Person Specification (Essential)

● Bachelor’s degree in Business Administration, Sport Management, Management or a related field. A Master’s degree or PMP certification is a plus

● Have demonstrated interest or background in sports in particular sports for development initiatives

● Proven experience as a Project Manager or in a similar role.

● Strong understanding of project management methodologies, including Agile and Waterfall

● Strong leadership and team management abilities.

● Proven ability to quickly learn new software

● Experience using social media to create, manage, and engage online communities

● Ability to manage multiple projects simultaneously and work under tight deadlines

● Ability to create and nurture strategic partnerships with key stakeholders

● Excellent written and verbal communication skills

● A passion for making a difference in the lives of young people impacted by inequalities

● Resilient, proactive and self-motivated

● The ability to travel across London and occasionally nationwide for key events and meetings

● Commitment to the Fight for Peace Values

Desirable

● An understanding of the national sports landscape is desirable

● Experience in a sports coach role

● An understanding of CIMPSA and professional standards in sports

● Proficient in project management software (e.g., Monday, Trello, Confluence)

● Experience with incorporating youth voice into their work

● Knowledge of the accreditation process in the sports sector

We are recruiting for a Philanthropy Manager to join our team in London; the scope on this job involves….

Job Title: Philanthropy Manager

Location: London/Hybrid
Salary: £42,444 per annum
Contract type: Full-time, Fixed term (until 23 December 2024)

Hours: 37.5

Join Refuge as our Philanthropy Manager – maternity cover. Led by the Head of Philanthropy, the Philanthropy team are an experienced and collaborative team of fundraisers, passionate about Refuge’s work and core values.

Working in a small team, we take a collaborative approach to work across trusts, philanthropy and corporate partnerships, supporting one another to achieve success. We have a brilliant Chair and Trustee Board, and engaged celebrity supporters so you have space to be creative and tap into opportunities. As a maternity cover, there is an established portfolio already in place and a new business strategy to build on.

You’ll have experience of managing a portfolio of 5 and 6-figure philanthropists, delivering on exceptional stewardship plans and building relationships with new supporters. You will be comfortable strategizing and leading on philanthropy at Refuge with the support of the Head of Philanthropy.

This role will suit you if you are adept at spotting opportunities and thrive on creative and authentic partnerships with philanthropists. We work flexibly with high trust, so come and join our fabulous feminist workforce.

For more information on the role, including a full job description, please download the Job Profile document above. To apply, please click on the Apply Now button.

Closing Date: 9am on 4 November 2024

Interview Date: 13 & 14 November 2024 via videocall

Benefits

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

Full-time (or 0.8), based from home, with on-site activity that requires regular UK-wide travel. NDTi are happy to talk about flexible working.

About NDTi

NDTi has been working with communities, government, health, and social care professionals for over 30 years to ensure that people with disabilities of all ages are given choice and control over their own lives.

Our organisation exists to make change happen by celebrating what’s possible, supporting changemakers and building self-determination. Our work always focuses on wider life outcomes. We want disabled and older people to enjoy the same life course and opportunities as everyone else – education, paid work, a place of their own, fulfilling personal relationships and a chance to contribute to their communities.

Purpose of the role

As a member of the research and evaluation team, the Evaluation and Learning Lead is responsible for the development, co-ordination, delivery and impact of NDTi’s commissioned, grant and trust funded evaluation and learning work. The post holder will manage and deliver a portfolio of evaluation and learning projects and will contribute to wider programme activities as required.

The person NDTi appoint to this important role will:

• develop, lead and deliver evaluation and learning projects and act as liaison for staff and associates involved in delivery of NDTi’s evaluation work.
• identify and share learning and insights generated by our work, showcasing the team’s innovative approaches, partnerships and achievements.
• design and develop evaluation and learning methodologies and materials, maintaining a consistent and high-quality approach to R&E work across NDTi.
• maintain a steady pipeline of opportunities, negotiating, securing and project managing a range of evaluation and learning contracts.
• ensure that our evaluation and learning work is co-produced with a range of stakeholders, including people with lived experience.
• establish and maintain diverse networks, generating new contacts and work opportunities for yourself and others in NDTi.
• ensure that NDTi’s evaluation and learning work is impactful and influential.

Key activities

Delivering evaluation and learning projects

Day to day, the Evaluation and Learning Lead will project manage and deliver a portfolio of evaluation and learning projects ensuring that each is delivered on time, within budget and to the expected high standard.

Securing and managing contracts

• develop and invest time in nurturing diverse contacts, partnerships and relationships to ensure that NDTi’s evaluation and learning work has a significant and positive profile, influencing attitudes, and changing policy and practice in order to make society more inclusive.
• identify opportunities for, and lead on, the development of proposals and tenders to ensure delivery of NDTi’s mission.

Organisational and other responsibilities

• represent NDTi nationally, regionally, and locally in various networks and forums.
• ensure NDTi is presented as a values-driven, innovative and high-quality organisation that is up to date with policy and practice and delivers effectively.
• work proactively with colleagues and teams across NDTi.​

Success in the role

The person NDTi appoints to this role will:

live our values:

NDTi is built around our desire to improve the rights and lives of those who are often excluded from the opportunities in work, community, and life that many take for granted. You will share our values around rights and equalities, enable people with lived experience to be part of our work, and ensure that work is focused on really making a difference in people’s lives.

be innovative:

Bringing in new work through proposals, bids and grant applications is key to this role. The postholder will bring their expertise and connections to build the NDTi portfolio of work around ageing and older people so that it has a range of projects of different types, and clearly moves towards our strategic ambitions.

have external influence and impact:

We exist to create change and build evidence. You will be able to gather evidence, work with people and partners, and deliver work which influences positive change and has a tangible impact.

be organised:

The role will involve managing multiple projects and project teams and managing your own workload. Successful postholders will be able to work with a diverse and changing workload.

be flexible:

Understanding and accommodating of changing priorities and being supportive of other team members commitments and capacity challenges.

work well within a team:

The evaluation and learning lead will work as part of the R&E Team. They are expected to contribute to the development of the team and its work.

build partnerships:

Relationships are key, and the person who is great in this role will bring and build connections and generate positive working relationships across sectors that enables collaboration with a wide range of people from different backgrounds and perspectives.

Person specification

Essential (e) and desirable (d) personal attributes and core competencies for this role.

Work experience & qualifications

• At least four years of experience of delivering leading edge practice in relation to evaluation and learning activities (e)
• Minimum of two years’ experience of undertaking fieldwork on evaluation and learning projects in a related field including quantitative and qualitative data collection and analysis
• Demonstrable ability and experience of successfully tendering and applying for funding, developing and sustaining a viable pipeline of future opportunities (e)
• Experience of managing numerous and complex projects of varying size and length for different clients (e)
• Educated to degree level or with equivalent gained through professional experience and achievements (e)
• Values and behaviours
• You will share our commitment, values and belief in NDTi’s mission (e)
• You will demonstrate, understand and apply our workplace values of driving inclusion, being reliable, open and honest, acting with humanity, and being curious and commit to work and act in ways that positively reinforce NDTi’s values and behaviours framework at all times (e)
• You will challenge behaviours and attitudes that serve against NDTi’s values and inclusive culture (e)
• You may have personal experience of health or social services or being a family carer for someone, that you can bring to your role with NDTi (e)

​For more information please refer to the attached.

We're looking for a kind, compassionate and resilient Enhanced Support Worker to join our Homelessness service in Kensington & Chelsea.

£28,531.36 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you're making a difference? You'll feel at home here.

The Heaney Cluster an intensively supported housing scheme for the most challenging customers in the borough. The majority of the customers come with a history of entrenched rough sleeping; often coupled with enduring mental health difficulties. The aim is to offer a home to those who would have difficulty finding accommodation because of their lifestyle choices involving extreme drug and alcohol misuse. The high support hostel caters for eleven service users with complex needs and is staffed 24 hours a day with the minimum of three staff on duty. The medium support services are staffed from 9am to 9pm where the customers present with varying degrees of mental health issues.
Enhanced Support Workers will devise person centered support plans with customers to help them develop the life skills they require to meet their needs and goals. This will include sign posting them to the local drug and alcohol services to address substance misuse issues. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices.

This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.

What you'll do:

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Undertake key-working responsibilities for a caseload assigned by the Team Leader/ Manager.
Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
Develop and maintain links with all key agencies and service providers in the local community
Develop knowledge around the local mental health system to ensure customers receive the best treatment available
Lead on an area of specialism (e.g. ETE, health and wellbeing) and build partnerships and develop internal and external opportunities for service-users in this area
Empower customers to ensure they receive the service and benefits they are entitled to
Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
Adhere to Look Ahead's Policies and Procedures
Engage in learning and development activity to increase knowledge and skills
Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

About you:

* Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
* Approachable and open behaviour
* Prefers working as part of a group or team
* Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
* Has a practical and logical mind and is naturally well organised
* Flexible
* Open to feedback and self development
* Thrives on change and enjoys dynamic diverse environments
* Is confident with high levels of self-esteem
* Is respectful, articulate and sensitive in style of communication
* Is essentially customer-focused
* Is motivated towards excellence and improvement of personal performance with a can do attitude
* Ability to cope positively with challenging and diverse behaviours

What you'll bring:

Essential:
- Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector

Desirable:

- Experience of working with complex needs/ street homeless

About us:

Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Would you like to support a dynamic annual conference that brings together a diverse group of people to learn, be inspired and collaborate to achieve workplace justice and fight poverty and discrimination?

Workplace Justice is a new company limited by guarantee that has been created to take forward the annual New Organising Conference. The New Organising Conference is unique in bringing together a diverse group of participants - trade unions established and new, community organisers, not for profits, academics, lawyers and journalists, with a shared interest in worker rights. In July 2024, over 100 people delivered 57 different sessions to an audience of 240 people.

Overview of the role

This role, which will be largely remote, with regular online supervision and periodic meet-ups, offers the opportunity to support an important social justice initiative which has received hugely positive feedback from participants. You will have a high degree of autonomy, and a varied and interesting workload, as well as the opportunity to interact with and meet inspiring activists and educators.  Because of the annual cycle of the conference, you will ideally be able to flex your working hours across the year, with the opportunity for a four week break after the conference.

Job description

To provide operational support for Workplace Justice and the New Organising Conference including finance, website, participant database, registration, social media and governance.

For more information please visit our website.

Project Support Worker
Temporary, until end of March 2025
Full time, 35 hours per week

PAYE: £14.37, plus £1.73 holiday pay per hour
Hybrid, with 3-4 days in the London office
 

Charity People are pleased to be recruiting a Project Support Worker to help a passionate community based charity launch a new project. The role is to oversee and facilitate the entire project from start to finish. This role is to start mid-November until the end of March 2025, on a temporary basis. Working 35 hours per week, with 3-4 of those based in the office.

you will work with users of the charity who will be invited to apply for a grant to help them use it for something beneficial for them, such as setting up a football club, or doing a painting course. This role focuses on data collection, monitoring, and evaluation, as well as providing key administrative assistance. There will also be other elements to the role focusing on events and other key projects the charity is running.

The ideal candidate will have strong organisational skills, experience in data entry/management, and a collaborative approach to project support. Excel skills are essential.

Shortlisting is taking place early next week. You must be able to travel to the London office 3-4 days per week for this role.

Charity People actively promotes equality, diversity and inclusion. We match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.

We're looking for a kind, compassionate and resilient Enhanced Support Worker to join our Mental Health service in Westminster.

£28,068.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

As an Enhanced Support Worker, you will be enabling vulnerable people living in a variety of different tenures to manage their tenancies/ licences and move towards greater independence within the community, by providing flexible and individually tailored support.

The working pattern for this role includes a 5-week rolling rota, working on a 4-5-6 day week pattern. The shift times consist of earlies: 8am-4pm and lates: 2:30pm-10:30pm

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

Undertake initial and continuous assessment of needs and potential risks and agree levels of support actions and capture outcomes in Support and Risk Management files.
Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available.
Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
Develop and maintain links with all key agencies and service providers in the local community especially the local mental health system to ensure that customers receive the best treatment available
Lead on an area of specialism (e.g. , health and wellbeing) , build partnerships and develop internal and external opportunities for service-users in this area
Empower customers to ensure they receive the service and benefits they are entitled to
Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Approachable and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organised
Flexible
Open to feedback and self-development as well as thrives on change and enjoys dynamic diverse environments.
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is essentially customer-focused
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviours
Confident using IT

What you'll bring:
Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector
Experience working in mental health

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

About Us
The Fire Fighters Charity supports the health and wellbeing needs of the Fire Services Community and offers a broad range of services tailored to meet individual need. The Charity is there to support the UK fire family at different times during their lives and for different reasons.

About the role
We are currently seeking a Welfare Caseworker, with experience within a social work, advocacy or social welfare setting, to join our Charity wide Welfare Services team. 

You will be joining our team to provide welfare advice, information and support services to the Fire & Rescue Community. To carry out assessments of need and implement cost effective solutions to meet service users needs and improve quality of life, empowering individuals and families to achieve mental, physical and social wellbeing throughout their lives. If you are looking to develop your skills in a forward thinking, responsive sphere of health and social care this is an excellent opportunity.

Working within a national team you will undertake assessments of need that assist recovery and improve quality of life for members of the Fire and Resource Services Community.  You will create individually tailored packages of support which respond to the needs of the service users, who may be experiencing unforeseen circumstances in respect to poverty, ill-health and disability needs. Most of your cases will be managed digitally, though some travel to visit service users is required (and may be facilitated through the occasional night away from home).

This role is subject to a satisfactory Enhanced Disclosure and Barring Service (DBS) check. 

About you
You will need experience of undertaking holistic and recovery focused assessments, and planning person-centred support, as this role works collaboratively within a multi professional team.

To be successful in the role, you will have:

• Previous experience working within an adult social welfare setting with a broad knowledge and skill base
• A working knowledge of welfare benefits, social care legislation, regulations and guidance and statutory provision. Evidence of application in a practical setting
• Demonstrated experience in maintaining accurate and confidential records, ensuring compliance with data protection regulations.
• Experience of data collection (outcome and experience measures)
• An NVQ Level 3 in Advice and Guidance or Health and Social Care for adults (or equivalent)
• Experience with Microsoft Office applications

More information about the role can be found on our website. 

To Apply
To apply please submit an application including your CV and introductory letter stating why you are interested in both the role and The Fire Fighters Charity

We reserve the right to close this role early should we receive a sufficient number of applications. Due to the number of applications we receive, we are unable to contact applicants who are not shortlisted for interview. If you do not hear from us within two weeks of the closing date, please assume that your application was not successful this time.

We anticipate first round interviews will take place during the weeks commencing 18 and 25 November 2024. 

Job Title: People Advisor

Team: People and Culture

Location: Hybrid (split between home-working and our London Office)

Salary on appointment: £26,360 - £34,629 per annum*

*This role sits within a pay grade with a pay range of £26,360 to £41,540. The salary on appointment will be set at the lower end of the pay range, to a maximum of £34,629, depending on the candidate's skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role.

It’s an exciting time to join the Ramblers as we have recently refreshed our strategy to support the delivery of our long-term ambitions.

We need your drive, knowledge, skills, and creativity to help us raise awareness of the Ramblers and what we stand for, enabling the charity to grow its supporter base and open up the joys and wellbeing benefits of walking to many more people.

About us
The Ramblers is Britain’s walking charity. We open the way so everyone can enjoy the benefits of walking.

It’s easy to think everyone has the same opportunity to enjoy the outdoors. But look a little deeper and you’ll find lots of barriers standing in the way. So we’re continuing to fight for change. We campaign for the public’s right to enjoy the outdoors, protect paths, build skills and offer different ways to get out walking in nature.

Our programmes have a big impact in local communities: Ramblers Wellbeing Walks help people take the first step to a healthier happier lifestyle, and the Ramblers Out There Award gives young adults aged 18–26 the opportunity to kickstart their journey into the outdoors.

Through our refreshed strategy, we’ll build on this experience and grow our impact through activities that prioritise the needs of communities who have the least access and face the most barriers walking outside in nature.

Purpose of Role
The People Advisor role will pay a pivotal role in delivering the People Plan at the Ramblers and creating a truly great place to work.

The role holder will support projects, activities and administration related across the whole employee life cycle at the Ramblers – actively engaging in the attraction, recruitment, development and retention of talent.

The role will also support the delivery of our business outcomes through a data-led approach to people decision-making.

Key responsibilities
Lead on all People processes, and administration required to maintain a high performing People team.
Proactively manage all data in our People systems, ensuring complete accuracy
Providing first line advice to employees on general people policies and queries and escalate complex issues to the Head of People Experience
Support People projects that drive the delivery of our strategic ambitions
Recruitment and Onboarding

Management of our application tracking platform to attract key talent
Work closely with managers to complete all required documentation.
Provide recruiting teams with training and support throughout the recruitment process.
Liaise with agencies and social media platforms to ensure we are optimising recruitment channels.
Deliver a great recruitment experience in conjunction with key stakeholders across the Ramblers.
Provide a great onboarding experience for all new starters and ensure all documentation and checks are completed timely manner.
Ensure all staff are correctly added to our People systems and provided with appropriate training.
Performance Management and Development

Facilitate the processing of probationary reviews in a timely manner, including the completion of required documentation.
Support managers and staff with our Performance Management and Development process.
Ensure compliance training has been completed in a timely manner.
Liaise with external providers to co-ordinate the delivery of the Rambles training and development plan.
Management of our learning platform
Staff Engagement

Support the co-ordination of our staff surveys and action plans.
Promote programmes that promote wellbeing and staff engagement.
Co-ordinate stay and exit interviews.
Contractual

Ensure all absence management is managed in a timely manner, recorded appropriately on the People system and associated documentation has been completed.
Ensure contractual changes are processed accurately and in a timely manner.
Responsible for the collation, preparation and checking of payroll information not limited to all new starter/ leaver information, pay changes, position changes etc, for submission to payroll for processing.
Maintain good knowledge and understanding of all relevant policies and procedures relevant to the role and keep up to date with employment legislation.
Rewards and Benefits

Raise the profile and continually promote our benefits.
Responsible for the administration of our benefits programme
Off Boarding

Effectively our support staff offboarding process
Other

Undertake any other relevant duties on projects delegated by the Head of People Experience and Chief People Officer
Support with tracking and reporting on People metrics to drive improvements.
Be the first line of support for all people queries from staff and managers and
and staff, escalating more complex matters

Enhance the profile of the department through proactively developing excellent working relationships across the Ramblers and providing a timely and effective service
Assist in preparing reports, presentations, and spreadsheets
Ensure accuracy and confidentiality of information
Undertake such other duties as may be reasonably required of the post.
This job description will be reviewed in conjunction with the postholder to ensure successful delivery of our goals.

The Person
Knowledge and Experience

Experience of working in a HR generalist or advisor role in a fast-paced business
Experience and a keen interest in cloud-based People systems and Microsoft packages such as Word, Excel and PowerPoint
Excellent communication skills, both verbally and in writing
Strong organisation skills and the ability to balance multiple demands.
Experience of co-ordinating payroll
Ability to maintain confidential information and treat sensitive matters appropriately.
High level of attention to detail and accuracy of data management
Ability to work collaboratively at all levels across the Ramblers and with external agencies.
Understanding of employment legislation and how it applies to the Ramblers.
Part qualified or interest in pursuing the CIPD qualification.
Personal Attributes

Interest in walking and engaging people with the outdoors.
Committed to the principles of equity, diversity and inclusion.
Resilient with the ability to work under pressure and to tight and competing deadlines.
Flexible and able to work independently and collaboratively as part of a team.
Drive to do a great job provide a great employee experience.
The Ramblers promote diversity and welcome applications from all section of the community.

Values and Behaviours
Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people.

Inclusive – We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.

Inspiring – We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.

Empowering – We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.

Responsible – We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.

Join Age UK Bromley & Greenwich as a Generalist Adviser and Make a Difference in Later Life!

Are you passionate about supporting older people and ready to play a vital role in the community? Age UK Bromley & Greenwich is seeking an enthusiastic, skilled Information & Advice Generalist Adviser to join our team. In this role, you’ll provide essential guidance to older adults and their families, empowering them to make informed decisions about welfare benefits, care options, and legal matters.

As part of our team, you’ll support older adults in navigating sometimes complex systems, helping them live with dignity, confidence, and independence. This role is based in our Bromley office, with occasional travel across Bromley and Greenwich for community outreach.

About the Role:

The Information & Advice Generalist Adviser provides rights-based advice to clients, helping them understand and access services, entitlements, and benefits. Working closely with our team of volunteer advisers, you’ll be a valued source of expertise, conducting benefits checks, assisting with claims, and providing guidance on a range of issues that affect older adults. You’ll also take part in outreach activities, collaborating with partner agencies and representing Age UK Bromley & Greenwich in community events.

Key Responsibilities:

• Provide accurate, accessible advice on welfare benefits, care provision, housing options, legal issues (such as Lasting Power of Attorney), and more.
• Conduct benefits assessments, support claims processes, and advocate for clients in appeals.
• Perform rights-based casework, including helping clients with complaints and making representations as needed.
• Maintain detailed, up-to-date client records in our case management system.
• Collaborate with volunteer advisers, providing training, support, and guidance to ensure consistent service quality.
• Conduct outreach and participate in community events across Bromley and Greenwich to expand our reach.
• Work closely with colleagues and external partners to facilitate client referrals and deliver joined-up support.
• Stay informed of relevant laws, policies, and local services to offer the most current and effective advice.

About You:

We are looking for a compassionate, organised individual who understands the challenges faced by older people and is eager to support them. To succeed in this role, you’ll need experience in a rights-based advice setting, knowledge of issues affecting older adults, and strong communication skills to engage effectively with a wide range of people. Empathy, patience, and a commitment to equality and diversity are essential to provide our clients with the respectful, understanding service they deserve.

Essential Requirements:

• Proven experience in providing rights-based advice, ideally related to welfare and support for older people.
• Excellent administrative and organisational skills, with a methodical approach and attention to detail.
• Strong IT skills, including proficiency with Microsoft Office and experience with client databases.
• Ability to work independently, manage your time effectively, and make sound decisions under pressure.
• Willingness to travel across Bromley and Greenwich as required.
• Commitment to Age UK Bromley & Greenwich’s values of equality, respect, and creativity.

Why Work With Us?

Joining Age UK Bromley & Greenwich means joining a supportive, mission-driven organisation that has been dedicated to the well-being of older adults for over 50 years. We are a close-knit team, where each member’s work is valued, and everyone has the chance to make a positive, tangible impact in our community. As a Generalist Adviser, you’ll be part of a dynamic, client-focused environment that prioritises flexibility, professional development, and meaningful work.

We offer 27 days of annual leave (plus bank holidays), a competitive pension scheme, an employee assistance programme, and the potential for hybrid working arrangements, allowing for work-life balance.

Ready to Make a Difference?

If you’re a compassionate, organised individual with a commitment to supporting older adults, we’d love to hear from you. Apply today to join us in making Bromley and Greenwich a place where everyone can enjoy later life to the fullest.

Apply now to be part of our team transforming later life across Bromley and Greenwich.