Administrator And Customer Service Jobs in Islington, Greater London
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Company: Royal Statistical Society
Salary: £28 to 32k pro rata
Location: London/ hybrid
Line manager: RSS Journals Manager
Line management responsibility: None
Term: Permanent, part-time 21 hours per week (flexibility around days and hours worked)
Background:
Our vision is a world where data is at the heart of understanding and decision-making.
Founded in 1834, the Royal Statistical Society (RSS) is one of the world’s leading organisations advocating for the importance of statistics and data. We’re a professional body for all statisticians and data scientists – wherever they may live.
We have more than 12,000 individual members in the UK and across the world. As a charity, we advocate for the key role of statistics and data in society, and work to ensure that policy formulation and decision making are informed by evidence for the public good.
We are looking for an outstanding candidate to join the publications team in the Digital and Content department of the Society. Working as part of a friendly, professional team, you will support the Journals Manager who oversees and manages the full journal development and delivery process.
The Journal of the Royal Statistical Society consists of three world leading, peer-reviewed scientific journals of statistics and data science, and we have just launched a new, open access journal – RSS: Data Science and Artificial Intelligence. With our 5-year strategy and the focus on impact in all aspects of the Society’s work, this is a great opportunity to get involved in journal delivery and development, and to further develop your experience within journal publishing.
Pension and benefits: Our defined contribution pension scheme can be joined after three months in post. Your contributions of up to 8% of salary will be double matched by the Society (making a maximum contribution by the Society of 16%). A training budget, season ticket loan, cycle to work scheme and employee assistance programme are also available.
Location: The RSS office is in central London and currently open twice a week. We offer flexible working arrangements and office attendance is encouraged but not mandatory depending on the role. In person attendance for certain meetings is required (including all staff/team meetings and governance/committee meetings that take place in person). Limited travel within the UK and internationally may be required.
Working hours: 21 hours per week (pro-rated). Applications for job shares and flexible working will also be considered.
Holidays: 25 days per annum (pro-rated), plus bank holidays and an additional close down between Christmas and New Year.
Probation: This post is subject to a six-month probation period.
Job purpose:
To support the Journals Manager who oversees and manages the full journal development and delivery process. This includes securing excellent relations with publishers, editors, editorial panels, trustees and authors as well as developing journal strategy in conjunction with many of the same stakeholders.
Key responsibilities:
Support and provide administration for the Society’s editorial panels, Journal Webinar Advisory Group, Discussion Meetings Committee and Publications Network
- Proactively support the editors, chair and members of journal committees and groups as directed by the Journals Manager. This involves developing credible relationships with these stakeholders and the publisher and working to support the Journals Manager to facilitate regular meetings, elicit and disseminate papers, reports and analyses prior to meetings and taking notes/writing of minutes
- Coordinate the process of appointing new associate and joint editors as directed by the Journals Manager and update the membership of journal committees and groups in the Society’s CRM system and other repositories
- Design, develop and deliver a programme of journal webinars, working with the Journal Webinar Advisory Group to select papers, invite the authors and agreed discussants, arrange the meeting and rehearsals, and publicise the events
- Work with team members to promote journal content, news, events and innovations to RSS members
Support journal editorial and production processes
- Liaise regularly with the publisher’s editorial office to ensure the smooth running of the journal peer review process and effective support of editors, reviewers, and authors
- Provide support for the journal production process managed by the Journals Manager and delivered by Oxford University Press (OUP), intervening as necessary to ensure reported problems are quickly and effectively resolved
- Provide reports to the Journals Manager and RSS senior management as required on journal activity plans and performance, including regular collection and updating of journal KPIs.
Journal development
- Support the development and delivery of the annual marketing strategy and associated activity planning by OUP and with other RSS management and stakeholders, including the support of marketing and fundraising initiatives
- Support the journals’ continuous development programme, contributing to the identification and implementation of agreed improvements and innovations
- Actively support all aspects of the new journal and its future development
- Review and update the journals publications pages on the Society’s website and the RSS/OUP hub.
- Organise, publicise, deliver and evaluate RSS journal events, specifically the Journal webinar and Discussion Meetings to proactively support the committee membership and stakeholders, upholding the RSS brand and professional reputation
General administration
- Write/update descriptions of processes (Standard Operating Procedures) for which you are responsible and share in relevant organisation folders
Person specification:
Essential
- Knowledge of publication processes, preferably gained through experience working to produce a learned journal
- An understanding of the issues facing peer review journals and an understanding of open-access publishing
- Strong communication and writing skills with high attention to detail, able to communicate confidently and concisely with a wide range of people
- Excellent organisational, coordination and planning skills with the ability to prioritise workload and deliver to deadlines
- Experience of organising meetings including the preparation of agendas, circulation of papers, production of minutes and coordinating actions
- Ability to work on own initiative as well as being part of a high-performing team
- Computer literate (Microsoft 365, Dynamics CRM) and ability to adapt to changes in technology
- Ability to work flexibly and cooperatively with team members and members of the RSS, many of whom volunteer their services. NB: the RSS has a flexible working policy but some meetings and events involve being present on set dates and times
- Excellent problem resolution skills
- Committed to on-going personal and professional development
How to apply for the role
Please submit your CV and a covering letter to Judith Shorten, RSS Journals Manager, at the email address detailed on our website.
The deadline for receipt of applications is 12 November.
We may arrange interviews before the deadline has passed.
The covering letter should be a maximum of two sides of A4 and cover why you are interested in the role as well as how you meet the job specific competencies.
Any questions about the role should also be directed to Judith Shorten at the above email. Likewise, if you are interested in applying but cannot do so until nearer the deadline, please email Judith to register your interest.
The client requests no contact from agencies or media sales.
Purpose of the Job
The Dad Matters coordinators deliver a range of universal and targeted interventions aimed at male parents in the First 1001 Days. They support dads and other male carers with attachment and bonding, mental health and access to service. They also work with professionals and perinatal services to ensure dads and male carers are engaged, supported and heard within clinical pathways.
The post holder will:
- Build on the Home-Start Haringey, Hackney and Waltham Forest foundation of peer support by engaging and supporting dads in one to one and group situations.
- Ensure that parent – infant relationships are a thread through every relationship and conversation with dads.
- Raise awareness of the risks of poor mental health for fathers and their families during the perinatal period
- Raise awareness of the impact on fathers of caring for a partner affected by perinatal mental health issues
- Develop the Dad Matters volunteer role
- Develop close links with other health and voluntary agencies
- Facilitate regular consultation with fathers through outreach and focus groups
Main Responsibilities
Support to Dads
The post holder will provide individual and group support to dads during the perinatal period. This will involve the following:
- Meeting dads at ante-natal clinics
- Facilitating or co-facilitating ante-natal Dad Chats in person and online
- Supporting the developments of support offered to dads with children on NICU and those with partners in receipt of care from Perinatal Mental Health teams, Adult Mental Health, IAPT and Parent Infant Mental Health teams
- Signposting and supporting access to other services as appropriate
- Undertake designated responsibilities to safeguard and promote children’s welfare
- Ensure equality of opportunity, fairness and diversity in all aspects of work
- Facilitate regular consultation with fathers in order to ensure that all resources are targeted appropriately
Promotion & Awareness Raising:
- Maintain up-to-date information for dads and make this available through the Dad Matters website and a range of social media
- Engage dads through social media, self-referral and email.
- Ensure the integrity of the Dad Matters Brand when engaging dads and professionals.
Recruiting & Managing Volunteers – this will involve:
- Promoting, developing and delivering volunteer recruitment campaigns
- Recruiting, selecting and preparing suitable volunteers
- Arranging and co-ordinating volunteer activity in person and online
- Providing support and supervision for volunteers engaged in working with dads
- To provide further training for Home-Start Haringey, Hackney and Waltham Forest home visiting volunteers as appropriate
Monitoring & Evaluation:
- Support the evaluation of the impact of Dad Matters
- Ensure accurate and relevant record keeping and data collection
Working in Partnership
- Develop and maintain excellent working relationships with key health partners, including those from Parent Infant Mental Health teams, Midwifery, IAPT, Perinatal Teams, Adult Mental Health, Health Visiting and other VCSE groups
- Networking appropriately within the community
- Delivering/co-delivering training to multi-agency colleagues as appropriate
The post holder may be required to undertake any other duties that fall within the nature of the role and responsibilities of the post as detailed above.
Application Deadline: 23:30pm on 31st October 2024
Interviews will commence week of 11th November
We're looking for a kind, compassionate and resilient Enhanced Support Worker to join our Mental Health service in Westminster. No personal care or experience is required, just the right values.
£28,068.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're making a difference? You'll feel at home here.
To enable vulnerable people living in a variety of different tenures to manage their tenancies/ licences and move towards greater independence within the community, by providing flexible and individually tailored support.
Rota:
5 week rolling rota, working on a 4-5-6 day week pattern
Shift times:
Early: 8am-4pm
Late: 2:30pm-10:30pm
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
Undertake initial and continuous assessment of needs and potential risks and agree levels of support actions and capture outcomes in Support and Risk Management files.
Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available.
Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
Develop and maintain links with all key agencies and service providers in the local community especially the local mental health system to ensure that customers receive the best treatment available
Lead on an area of specialism (e.g. , health and wellbeing) , build partnerships and develop internal and external opportunities for service-users in this area
Empower customers to ensure they receive the service and benefits they are entitled to
Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
Adhere to Look Ahead's Policies and Procedures
Engage in learning and development activity to increase knowledge and skills
Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned.
Work patterns are over a 7 day shift rota (shift pattern is a mix of early shifts (8am-4pm) and late shifts (2:30pm-10:30pm) . The service operates 24 hours 7 days a week.
All staff members must be confident using IT.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Approachable and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organised
Flexible
Open to feedback and self-development as well as thrives on change and enjoys dynamic diverse environments.
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is essentially customer-focused
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviours
What you'll bring:
Essential:
Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector
Desirable:
Experience working in mental health
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
We're looking for a kind, compassionate and resilient Waking Night Support Worker to join our Mental Health service in Newham.
£27,352.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're making a difference? You'll feel at home here.
Working in partnership with the London Borough of Newham and East London Foundation Trust, IBIS House supports people who are medically fit for discharge from mental health inpatient stays but have other barriers to discharge. These may include housing, living skills, accessing benefits or the community, or other interventions and will be on a person-centered basis. The main aim of the service is to provide short-term support to customers to link with longer-term services to reduce escalations in need and reduce inpatient readmission and reduce pressure on inpatient beds.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
Building supportive, trusting relationships with customers, and creating a positive atmosphere
Working proactively with other members of the team to handle the service caseload and administrative responsibilities
Conducting key work sessions as required, that are innovative and engaging to achieve Support Plan goals
Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
Providing support with daily living activities, including practical assistance to support customers to independent living e.g., budgeting, cooking, establishing a nighttime routine
Supporting customers to maintain a healthy environment and where appropriate assisting them to clean their accommodation and maintain good personal hygiene
Assisting in the recording and reporting of customer incidents
Managing customer referrals, completing assessments, and obtaining and maintaining all relevant paperwork
Support planning, including ward management liaison, medication profiles and medication reviews as required, identifying the goals and steps to support customers to manage their own support and risk and ensuring these are correctly documented within Look Ahead's paperwork.
Proactively engaging in learning and development activities to increase knowledge and skills on an ongoing basis
Monitoring and reporting on customer interactions, including escalation of any concerns or changes in customer's presentation or welfare.
To stay up to date with regard to development and research in the mental health field, housing support and in welfare benefits
For the full list please see our website.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Exudes a warm friendly presence and open behavior
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organized
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate, and sensitive in style of communication
Is motivated towards excellence and improvement of personal performance with a can-do attitude
Ability to cope positively with challenging and diverse behavior
What you'll bring:
Essential:
Benchmark Qualification and Experience Level:
Typical qualifications from none to NVQ Level 2 or equivalent - whilst you may have little or no previous relevant sector work experience, eagerness to learn and engage with customers positively is a must.
Look Ahead values the experience of applicants who have used our services or those similar to Look Ahead services.
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Team: Fundraising
Location: Hybrid – at our office (Argon House, Argon Mews, London SW6 1BJ) and remotely at home
Duration: Permanent (with six months' probation)
Reporting to: Fundraising Manager – Events, Corporate and Community
Hours of work: 35 hours per week, Monday-Friday
Overview of the role
A key role in the fundraising team, responsible for providing stewardship and support to Glass Door’s event & community fundraisers, while supporting the Fundraising Manager to achieve the team’s income targets.
What you will do as part of our team
Community and Event Fundraising Support
- Build and maintain relationships with community and event fundraisers, ensuring they are supported before, during and after their events.
- Support on certain fundraising, cultivation and stewardship events, including the annual Sleep Out and the annual supporter thank you event.
- Draft copy for, update and create community and event fundraising pages on the Glass Door website and promotional emails which can be sent through the Glass Door mailing platform.
- Support with identifying new prospective community supporters and assist with the development and fulfilment of targeted approaches.
- Ensure all supporters are thanked in a timely manner after their event.
- Manage the Glass Door Christmas carol concert, working with the Communications team to promote and market the event.
- Work closely with the Communications team to:
- Encourage fundraisers to share their fundraising stories for inclusion on social media and our website.
- Plan and deliver any marketing, press and social media requirements for events
Other Fundraising Support
- Develop Glass Door’s schools giving programme, including designing engaging fundraising packs, writing successful charity of the year applications and delivering presentations and assemblies.
- Support on church fundraising, including delivering presentations to churches, attending fundraising events, promoting appeals and Glass Door events (e.g. Sleep Out) and liaising with church staff.
- Manage the process for soliciting, monitoring, thanking and recognising donations in kind, working with colleagues across the organisation.
Fundraising Administration
- Working with Finance and the Income Processing Assistant to ensure accurate and timely processing of donations, including scanning cheques, coding bank transfers and web donations, entering details in CRM database, banking cash, setting up Direct Debits, receiving in-kind donations and acknowledging/thanking donors via email or post.
- Create and update donor records on CRM, ensuring records are kept up to date, accurate and consistent at all times.
- Ensure all charity fundraising activity (including "in aid of" events) is compliant with relevant charity and statutory legislation and recognised code of practice.
Person Spec
We are seeking an energetic, personable and insightful individual with experience of managing complex events and developing positive, fruitful relationships with corporate and community fundraisers.
You will be a confident and friendly self-starter, who takes initiative to get things done.
Essential
Skills
- Competent IT skills in standard Microsoft packages: Word, Excel, Powerpoint and Outlook and supporter databases to maintain meticulous donor records and administration systems, in line with agreed protocols.
- Excellent organisational skills with strong attention to detail, especially record-keeping and electronic filing.
- Strong written English and numeracy skills.
- Good interpersonal and verbal communication skills, professional telephone manner.
- Enthusiastic, engaging manner, with the confidence to talk to fundraisers and supporters.
- Able to relate to and work with people from a range of backgrounds.
- Excellent time management skills; able to work proactively unsupervised and use own initiative.
- Able to forward plan and schedule workflows.
- A confident self-starter who will hit the ground running.
Functional Experience
- Experience of using a fundraising database to segment and select data, produce reports and analyse information.
- Understanding and demonstrable experience of the use of social media, JustGiving and other online fundraising tools and platforms.
- Experience of basic copywriting to produce fundraising letters and other materials.
Sector Experience
- Desirable- some experience of working within a housing, homelessness or service delivery setting.
- Understanding of the issues faced by our homeless guests and wider social welfare issues.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Senior Corporate Partnerships Officer
Salary: £29,217 per annum
Hours: 37.5 hours per week, 1-year fixed term contract
Location: Gravesend DA11 7HQ / Swanscombe DA10 0AB and occasionally work from home
ellenor is a charity and a specialist palliative care provider for adults and children in Dartford, Gravesham and Swanley, and for children across the London Borough of Bexley. The Organisation has In-patient, Community, Wellbeing and therapeutic services at Northfleet.
We are looking for a Senior Corporate Partnerships Officer to help us grow sustainable income from businesses and build strong, purposeful partnerships. In this role, you’ll focus on securing new business and sponsorships, maintaining excellent relationships with existing partners, and finding opportunities for growth. You’ll also assist in managing the corporate budget with the support of the Corporate Partnerships Manager.
If you’re looking for a rewarding role where you’ll make a real difference in providing care and support when it's needed most, we’d love to hear from you!
Essential Requirements:
· Educated to GCSE level or equivalent professional experience.
· Proven success in securing new corporate business.
· Skilled in researching leads, managing pipelines, and account management.
· Experience in event, project, and campaign management.
· Track record of exceeding income targets.
· Ability to create and present proposals confidently.
· Excellent verbal, written, organisational, and time management skills.
· Strong relationship management and customer service.
· Confident in using CRM databases and proficient in Word, Excel, PowerPoint, and Outlook.
· Access to own vehicle with valid driving license and business insurance.
How to apply:
By application form, either online or downloadable from our website or by submitting a CV and cover letter, CVs without a cover letter will not be considered.
This post is subject to Standard DBS clearance.
Closing date: 8 November 2024
Applications will be reviewed on an ongoing basis. Therefore, if you are interested, kindly submit your application at your earliest convenience as the vacancy may close prior to the closing date.
At ellenor, we are committed to acknowledging and celebrating our differences, fostering an inclusive environment for all. Join us in building an outstanding and diverse team dedicated to supporting our patients and their families during one of life's most challenging times.
Our commercial and operations team is responsible for generating income for the charity through our venue hire business and property, as well as supporting the operations of the buildings. This is a key part of enabling the successful delivery of our charitable activities.
This new role will support the Event & Venue Manager and the wider events team in delivering high-quality events, ensuring that all aspects of the event run smoothly and efficiently.
We are looking for someone who would like to use their events or hospitality experience to help ensure our clients receive the best possible experience. You will have great organisational and communications skills with excellent attention to detail.
This role will be varied, typically your day may involve, assisting with technology setup, greeting clients and providing housekeeping, providing reactive assistance (printing, temperature control, furniture adjustments etc.) & collecting feedback. You will supervise our Events Assistants and Welcome Hosts under the direction of the Events and Venue Manager.
Please download the full Job Description for more details.
About Toynbee Hall
Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.
We have recently launched a new strategic plan which reinforces that our purpose is to build a fairer future with an end to poverty, injustice and inequality.
We work towards this by:
- Addressing poverty and injustice through advice and support and influencing systemic change.
- Shifting power to people and communities affected by injustice and inequality.
- Collaborating to end poverty and build fairer systems and institutions. What we want to see in the world starts with our community and our organisation.
This means:
- Working together to build a thriving local community where people have the resources they need, feel their voices are heard and are optimistic about the future.
- Being a good employer, where people are treated fairly, feel engaged and empowered, and work together to achieve our shared vision.
- Acknowledging the role Toynbee Hall has historically played in civic society while recognising that our role now is to shift power, to be an effective partner, and to amplify voices that are less likely to be heard.
What we learn from our work in east London we use to inform and influence wider policy – working to influence change in structures, systems and policies.
The client requests no contact from agencies or media sales.
Job Title: Partnerships and Project Support Officer
Location: London/Hybrid
Salary: £33,715.76 per annum
Weekly Hours: 35
Reference: YMC1050320
Overview
This role bridges the Strategic Partnerships team in Fundraising and the Federation Strategy group, supporting YMCA England & Wales in securing and delivering impactful projects for young people and communities. You'll work on national programmes, helping build project infrastructure, monitor progress, and support local YMCAs.
Key Responsibilities
- Project Coordination: Support the setup and delivery of new initiatives, ensuring effective infrastructure and resource management.
- Monitoring & Reporting: Develop systems to track and report on project outcomes, providing key data for funders and internal use.
- Communication & Relationship Management: Maintain strong communication with internal and external partners, facilitating smooth project execution.
- Support to Local YMCAs: Manage contracts and agreements with local YMCAs, providing administrative support as needed.
- Federation Strategy Support: Assist in strategy coordination, including tasks like organizing meetings and preparing reports.
Requirements
- Proven experience in project coordination
- Strong communication and organizational skills
- Ability to manage data, reporting, and relationships effectively
Why this Opportunity is Exciting!
- This is an exciting opportunity to contribute meaningfully and bring a positive impact to young people and communities through the YMCA network. For example: There’s a wonderful new project which will allow YMCA to support more people during the cost-of-living crisis and you’ll help by liaising with local YMCAs, collating impact data which provides oversight to the project’s success.
- You’ll be crucial in supporting the overarching YMCA strategy by co-ordinating actions from working group meetings.
- You’ll be central to the strategic planning process, helping YMCA to tackle the issue of youth homelessness.
- You’ll work across the federation and the wider fundraising team giving the opportunity to collaborate with so many wonderful colleagues across multiple disciplines.
- The sheer variety of the role affords an incredible opportunity to learn and the scope for career development is vast!
What Next?
Please apply! We would love to read your cv and one page cover letter which should outline why you would be a great appointment for YMCA England&Wales.
Our recruitment process is anonymised and candidates' names are hidden. We welcome and encourage job applications from people of all backgrounds, particularly those from disabled and Black, Asian and Minority Ethnic (BAME) candidates. Safer recruitment is important to us and the successful applicant will be asked to provide two references. They will also be required to complete a safeguarding self-declaration, safeguarding training and undertake a DBS check.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for a part time Information & Advocacy Community Support Worker in Scotland. You will be home based living in the North of Scotland.
You will ensure that service users (children and adults) and their families, receive high quality support, from the point of diagnosis and throughout their journey, and will assist them to access funding, equipment and care and support that they are entitled to. You will join a team that makes a real difference to the lives of the people living with muscle-wasting conditions, and their families, in Scotland. The role will be primarily home based, but there will also be a requirement to attend outpatient clinics within the region, attend home visits where appropriate and to support responding to queries through the helpline and information inbox. Some travel will be required to attend meetings and events outside of Scotland. You will work with both statutory and voluntary organisations, clinicians, and health and social care professionals to ensure that people living with muscle wasting conditions get the care and support they need to live well and independently.
Please download the job description to see full role responsibilities.
About us:
Muscular Dystrophy UK (MDUK) is the charity for the 110,000 people living with muscle-wasting conditions in the UK. We bring together people affected by more than 60 rare and very rare progressive muscle-weakening and wasting conditions. We provide vital information, advice, resources and support for people with these conditions, their families and the professionals who work with them. Our care, information and advocacy service coordinate our support for families, providing advice and practical support to enable individuals to access the services, benefits and equipment they are entitled to. As part of our support, we also connect individuals with others affected by these rare conditions through our peer support networks.
Benefits:
We appreciate the range of skills and experience our staff have to offer. In return for your enthusiasm and commitment we commit to actively developing and supporting you. We also offer a range of benefits including pension, life assurance, cycle scheme, health cash plan, financial wellbeing and an employee assistance programme.
Location: Home based in the North of Scotland.
Please note: you will need your own car and be able to drive for this role.
*Unfortunately, due to resource capacity, we will only contact candidates that are shortlisted for interview. Therefore if you do not hear from us within 2 weeks of the closing date please note your application has been unsuccessful.
**Please note interviews may be held on a rolling basis (via Microsoft Teams) so early application is advisable
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the role:
The Kids Network are recruiting for a Systems & Operations Officer to help us provide effective operational support to our staff teams to ensure the charity runs smoothly and efficiently.
If you are driven by social purpose, want to work with a dynamic and growing charity and someone who wants to learn about the inner workings of a charity and get exposure to the most intimate details of the organisation, this role is perfect fit for you.
The role involves working closely with the Managing Director and a high level of support & training will be provided to the successful candidate, therefore if you are keen to learn and excited about all things related to process then this is a great opportunity for someone looking to develop their career in Operations.
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Do you enjoy improving and maintaining systems?
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Do you have an interest in data and data led work?
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Do you find ticking things off your to do list highly enjoyable?
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Do you like working in a fast-paced environment?
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Would you describe yourself as a creative thinker and problem solver?
If you have answered yes to the above, then we would love to hear from you!
Benefits:
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Flexible working arrangements (mostly working from home, with approximately two days a week working from the office)
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Option for 2 Me days
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25 days annual leave entitlement with one day accrued each year of service capped at 5 years
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Option to swap bank holidays for other religious holidays
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Team Socials
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Birthdays off
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Personal development budget
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Working in a value led organisation, where we see and share the impact we have on children every day!
Key Responsibilities:
People HR Processes
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Undertake all admin related to recruitment, onboarding and offboarding staff members
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Coordinate internal team meetings and team training
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Help support team Inductions through delivering sessions on the platforms we use, and by creating training videos or guides as and when needed
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Inject fun into the team through organising team socials, birthday gifts, and work anniversaries
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Deliver annual training to the team on GDPR and H&S
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Ensure the charity’s policies are maintained and filed correctly
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Monitor and track staff training throughout the year, ensuring all staff are participating in learning and development opportunities
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Support the Managing Director with developing and implementing the charity’s employee cycle
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Create ‘how to’ training videos for staff and mentors to help develop inclusive ways of sharing guidance
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Support Volunteer Recruitment by interviewing potential volunteer mentors
System Management
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Be the first point of contact for incoming calls and emails for our two main email accounts, directing people in the right direction in a welcoming and professional manner
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Support our impact collection process, ensuring a high level of data hygiene for collection
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Maintain the charities slack workplace to support communication between the team
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Maintain the TKN Website to ensure all content is updated and correct as and when required
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Execute strong data quality and input data meticulously into our CRM, Salesforce
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Support the Managing Director In the development of a salesforce TKN operations manual for all staff to use as well as support the Managing director with salesforce developments
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Support the information management of the organisation ensuring correct access restrictions and efficient document filing
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Maintain our HR platform, CharlieHR, ensuring all information on the system is up to date and correct
Finance support
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Assist with the smooth running of day-to-day accounts including, collating and filing Invoices, end of month coding and liaising with our external accounts as and when needed
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Follow the charity’s financial procedures document when carrying out any finance tasks
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Process volunteer expenses each month with diligence and accuracy in line with the charity’s expense and safeguarding policies
Other
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Keep a stock take of IT equipment for the organisation and support set up for new staff members
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Manage our Internal ticketing system, supporting the team with IT needs by liaising with our external IT provider
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Coordinate board meetings and sub committees
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Minute board meetings and subcommittees
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Lead on recruitment admin of new Trustees
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Supporting the work of the Managing Director as and when required
About you
As a member of our small but mighty Operations team you will play a crucial role of maintaining quality, efficiency and control across the org.
The successful candidate will have experience working in an operational capacity in a similar environment, enjoys improving and maintaining systems and processes, has the ability to remain calm and professional under pressure and takes a solution-focused approach to operational challenges.
Essential skills and experience:
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Ability to be solution focused and self-motivating, to work on your own initiative and be accountable for your own work
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1 year experience in an office environment
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Able to juggle multiple projects and wear many hats!
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High organisational skills with the ability to prioritise workloads effectively
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Exceptional communication skills, with the ability to communicate with a range of audiences
Desirable experience:
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Excellent written, spoken and IT communication skills (especially with MS Office and CRM systems)
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Experience in using Mailchimp, salesforce and WordPress
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1 year experience of operations or HR or 2 years administration experience
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Great attention to detail and highly conscientious
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Non-judgemental, self-motivated, pro-active, compassionate and solution focused
Safeguarding commitment
The Kids Network is committed to safeguarding and promoting the welfare of children and expects all staff and volunteers to share this commitment. The successful applicant will be required to go through our safer recruitment processes, including an enhanced DBS check.
Equity commitment
The Kids Network values diversity and inclusion and we have worked to create an application process that is as accessible as possible, however we still recognise that there is maybe more we can do especially for applicants who are minoritised in society, have specific accessibility needs and/or experience discrimination.
If this is the case we are both happy and open to discussing better ways to support your candidacy and make this application process as equitable as possible for you.
We are a diverse organisation and welcome everyone but it is important to note that the intersections of your identity will not increase or affect the amount of labour you are asked to do. If you wish to draw on your own lived experiences that will be both encouraged and supported but it is not nor ever will be a prerequisite of this role.
You can find out more about our commitment to anti-oppression on our website.
First round interviews are due to take place on Friday 25th October and second round interviews will take place the following week, however if we recieve a high volume of applications before the end date, we may interview earlier, therefore early applications are encouraged.
The client requests no contact from agencies or media sales.
We're looking for a kind, compassionate and resilient Support Worker to join our Young People service in Maidenhead.
£24,960.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel valued? You'll feel at home here.
Support Workers will provide support to customers to help them develop the life skills they require to live independently. Support workers must monitor and assess the needs of the customers and provide creative and tailored person centred support to help them achieve their goals and aspirations.
Support workers will work closely with statutory children's services and other external agencies to best support customers to promote social inclusion and teach independent living skills. Support workers will empower and encourage customers to maximise their skills and choices.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
- Building supportive, trusting relationships with customers
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities
- Supporting key customers to set personalised goals in the form of a Support Plan
- Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
- Proactively manage risk and safety both in and outside of their physical living environment
- Providing support with daily living activities, including practical assistance where skills are not yet developed, to ensure that customers enjoy a high quality of accommodation
- Proactive development of links with local statutory and voluntary organisations to provide a range of engagement opportunities for customers in the community
- Involving customers in the design, development and delivery of the service
- Empowering customers to ensure they receive the service and benefits they are entitled to
- Monitoring rent arrears and ensuring that rent accounts are managed effectively. Encouraging and enabling tenants to pay their rent/ service charge.
- Ensuring Look Ahead Health and Safety policies are adhered to at all time and to uphold all health and safety responsibilities within relevant policies and local protocols
- Adhering to all other Look Ahead's policies and procedures
- Engaging in learning and development activity to increase knowledge and skills
- Day to day instruction/ supervision of Assistant Support Workers/domestic staff/ Personal Support Assistants where appropriate
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Manager
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Flexible
- Open to feedback and self development
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is essentially customer-focused
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviours
- Understanding of mental health difficulties and therapeutic methods of support: Mental health difficulties include depression, anxiety, ADHD, personality disorder and psychosis
- Understanding of risks and support needs associated with care leavers
- Understanding of risks and support needs associated with CSE and CCE.
- Knowledge of gang culture and the risks and support needs associated to gang affiliation
- Knowledge of various therapeutic models
- Understanding of psychologically informed environments and trauma informed care
What you'll bring:
Essential:
- NVQ Level 2 or equivalent experience in the social care/charity sector
Desirable:
- Experience working with care leavers
- Experience working with those displaying mental health difficulties
- Experience using therapeutic models of support
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
We're looking for a kind, compassionate and resilient Support Worker to join our Mental Health Service in Tower Hamlets.
£27,352.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're making a difference? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Support Workers enable people with particular needs to manage their tenancies and live independent lives of their choosing in the community and move towards greater independence by providing a flexible and individually tailored support package. The position is in Tower Hamlets at 140 Cannon Street Road E1 2LF and consists of 1 high support building with 20 flats, and 2 low support buildings with 20 lower support flats spread over two sites within close proximity.
The shift pattern for this role includes Earlies 8.00 - 16.00 and Lates 14.00 - 22.00. It also includes working 2 weekends per month.
For a full job description, please visit our website jobs.lookahead.org.uk and search for the reference REQ005827
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
Building supportive, trusting relationships with customers and creating a positive atmosphere
Working proactively with other members of the team to handle the service caseload and administrative responsibilities
Conducting key work sessions as required, that are innovative and engaging in order to achieve Support Plan goals
Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
Providing support with daily living activities, including practical assistance to support customers to independent living e.g. budgeting, cooking, establishing a night-time routine
Supporting customers to maintain a healthy environment and where appropriate assisting them to clean their accommodation and maintain good personal hygiene
Assisting in the recording and reporting of customer incidents
Managing customer referrals, completing assessments and obtaining and maintaining all relevant paperwork
Developing productive relationships with partner organisations to improve service outcomes
Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues
Involving customers in the design, development and delivery of the service
Encouraging and enabling tenants to pay their rent and avoid personal debt
Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times e.g. fire risk assessments, fire alarm checks etc
Taking on shift leading responsibilities by coordinating and leading shifts in the absence of a manager
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Approachable and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organised
Open to feedback and self development
Is respectful, articulate and sensitive in style of communication
Is essentially customer-focused
Is motivated towards excellence and improvement of personal performance with a can do attitude
What you'll bring:
Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector
Experience working in mental health
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Marketing Officer
c. £30,000 – 35,000 per annum + yearly bonus
Full Time, London based 3 days per week in office
The Talent Set is delighted to be working in partnership with an excellent membership association as they recruit an experienced and proactive Marketing Officer. The Marketing Officer will be a vital member of the Marketing Team. This role involves managing campaigns, communications, and the platforms used to deliver them, with a focus on promoting professional development products and services.
Key Responsibilities:
- Plan, develop, and deliver multi-channel marketing campaigns to promote professional development products and services, including training courses, events, qualifications, apprenticeships, and webinars, to both members and non-members.
- Create and disseminate engaging marketing content across various platforms, ensuring alignment with campaign goals and organisational objectives.
- Manage and optimise promotional channels such as the website (SEO and user journey), email marketing, organic and paid social media (LinkedIn, Facebook), paid search (Google Ads), partnerships, and print/online advertising.
- Collaborate closely with operational teams to ensure marketing efforts are integrated with their goals, driving awareness and participation in the offerings.
- Track and report on performance KPIs, providing insights and identifying opportunities to improve campaign effectiveness and overall marketing performance.
- Provide ad hoc support to the Engagement department, assist with the organisation and promotion of their events, and offer administrative assistance as required.
Person Specification:
- Passionate and eager to expand marketing expertise, with a proactive approach to learning and developing a diverse set of marketing skills, including digital and traditional methods.
- Exceptional verbal and written communication abilities, with a strong grasp of tailoring messaging to different audiences and utilising design and imagery effectively to enhance marketing content.
- Detail-oriented and consistent, ensuring all marketing materials and communications are of high quality, accurately presented, and aligned with brand standards.
- Proficient in digital tools and platforms, including email marketing systems, website content management systems (CMS), customer relationship management (CRM) databases, and experience with Adobe Photoshop, Premiere Pro, or similar.
- Confident in face-to-face interactions with stakeholders, demonstrating professionalism and composure at conferences, exhibitions, and other events while representing the organisation effectively.
The deadline for applications is Monday 11th November 2024.
To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.
We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.
Position: Retail Manager
Salary and Hours: £22,131.20 per annum, 35 Hours per week
Contract: Permanent, Full time
Based: Enfield, Marie Curie Shop
Closing date: We are reviewing applications as soon as they are received. We advise you APPLY NOW if you are interested.
Interview process: If your application is deemed successful, you will be invited into the store for an interview.
Marie Curie is one of the UK's most loved charities and the leader in end-of-life care and support. We're fighting for a better end of life for all because we believe that every day of your life matters - from the first to the last. You may have seen our recent TV advert here.
Our Retail Manager role offers a fantastic opportunity for you to build on your existing retail experience and commercial thinking to create an inviting shop which encourages sales and promotes excellent customer service.
No week is the same and you'll have bags of variety in your role.
Marie Curie Benefits Package:
- Season ticket loan -for travelling to and from work
- Defined contribution schemes for Pension
- Marie Curie Group Personal Pension Scheme
- Loan schemes for bikes; computers and satellite navigation systems
- Introduce a friend scheme
- Help with childcare cost (TC apply)
- Entitled under Marie Curie Blue Light Card
- Entitled to Benefit-Hub Discount Scheme
- Life assurance - for all employees
- Eye care - (under Display Screen Equipment (DSE) regulations, Marie Curie will pay towards sight tests if you use computer screens and other displays as part of your job)
What's in it for you:
- Annual leave allowance: - England & Wales = 25 days plus 8 public holidays (pro rata)
- Competitive Policy for parental/sick leave
- Continuous Professional Development - (Marie Curie supports and encourages personal and professional development)
- Industry leading training programmes
- Flexible Working
- Free DBS
What we are looking for:
- Sales & Stock Generation. Where you'll get to be creative, always looking for opportunities to attract new customers/supporters every day.
- Management of Staff and Volunteers. You'll get to work with some amazing people. Taking the lead in recruiting, training, managing and supporting volunteers to ensure the effective operation of the shop.
- Administration. You will ensure all financial reporting and management, cash handling, daily banking and security procedures are followed.
You'll be part of a friendly, passionate team with a manager who supports you and your career development.
And best of all, the work you do every day will make a real difference in people's lives
To apply, please send us your most recent CV and a cover letter detailing your experience, how you meet the person specification and why you would like to work for Marie Curie
Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.
We believe that diversity makes us stronger. Join Marie Curie and be part of an inclusive and equitable workplace where everyone's unique perspectives and experiences are valued. We welcome candidates from all backgrounds and walks of life. Apply today to bring your talents to our diverse and inclusive charity.
We're committed to making reasonable adjustments to support you throughout the application and selection process.
In this role you will connect people, ideas and resources to empower the community of Roehampton to thrive. Every day will be a chance to listen, to understand and to make a difference where it matters most as Roehampton is a place where there is a great need to build the ability, knowledge and potential of our community. This work will aid people in the community to collaborate in tackling inequalities which are deep and entrenched. You will be a confident self-starter who is unafraid of taking the initiative but understands the importance of democratic processes, openness and accountability.
We are seeking an energetic, empathetic and resourceful community lead who has the skills, experience and tenacity to engage widely and support effectively. You will be our person on the ground - getting to know residents and organisations, making things happen, not just with the existing community groups and leaders in the Roehampton area, but also forging new connections with residents, activists and across the wider community and voluntary sector.
Your day-to-day work will be varied and we expect this to include tasks such as:
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supporting local community organisations on a one-to-one basis, as well as creating and delivering high quality resources and support for them
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delivering meaningful engagement with residents, empowering them to develop their own networks and co-design projects and programmes which support them effectively
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managing a local grants programme which pilots and develops effective responses to community needs
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co-producing and developing our Community Weeks programme as a platform for community support and engagement
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gathering feedback and carrying out evaluation of our projects and of those we fund.
Please send a CV and a cover letter of no more than two sides of A4, explaining why you want the job and how your experience relates to the person specification. We’ll use your cover letter to assess your application alongside your CV. Please ensure that your cover letter explains how you meet the essential criteria that are assessed at application stage i.e. criteria numbers 1-9 on the person specification.
We look forward to hearing from you.
Our Roehampton is committed to improving the social, economic, health and well-being outcomes of residents in Roehampton and the surrounding area.