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Age UK Worcester, Malvern Hills & Hereford Localities, Multiple Locations (On-site)
£26,845 - £29,500 per year
Posted 3 weeks ago
Rees Foundation, Droitwich (Hybrid)
£28,000 per year
Posted 4 days ago Quick Apply
Page 1 of 1
Hereford, Herefordshire (On-site)
Malvern, Worcestershire
Leominster, Herefordshire
Worcester, Worcestershire
£26,845 - £29,500 per year
Full-time
Permanent

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

Job Title:  Retail Operations Support Manager

Responsible to: Head of Retail

Salary: £26845 - £29,500 per annum

Hours: Full-time, 35 per week over 5 days with occasional weekend and evening work as required.

Location: Working across Retail Shops in Worcestershire and Herefordshire

Job Purpose and Role:

The Retail Operations Support Manager will provide comprehensive support to the Head of Retail, with a specific focus on Health and Safety and Gift Aid. This role will also involve assisting in various areas to ensure the effective and efficient operation of the retail division. The position aims to enhance the overall customer experience and optimise the income potential of our shops and online sales.

Key Responsibilities and Duties:

1. Health and Safety:

  • Develop and implement health and safety policies and procedures across all retail shops.
  • Conduct regular risk assessments and ensure compliance with health and safety regulations.
  • Train staff and volunteers on health and safety practices and emergency procedures.
  • Address health and safety concerns promptly and effectively.

2. Gift Aid:

  • Oversee the administration and maximisation of Gift Aid in all shops.
  • Train staff and volunteers on Gift Aid procedures and ensure accurate record-keeping.
  • Monitor Gift Aid performance and implement strategies to enhance results..

3. Operational Support:

  • Assist in the development and implementation of retail strategies and business plans.
  • Support the management of retail shops, ensuring adherence to internal policies and legislative requirements.
  • Provide support in monitoring and reporting on shop performance and taking appropriate action when necessary.
  • Collaborate with the Head of Retail to set and achieve income targets and KPIs.

4. Premises Management:

  • Assist in coordinating remedial repairs and maintenance of retail premises.
  • Ensure shops provide a stimulating, supportive, and safe working environment.
  • Ensure that all shops adhere to statutory responsibilities, including health and safety.

5. Staff and Volunteer Support:

  • Support the recruitment, induction, training, and management of staff and volunteers.
  • Assist in managing performance and development through regular feedback and appraisals.
  • Ensure effective communication and collaboration among all retail staff and volunteers.

6. Finance and Administration:

  • Assist in setting budgets for each shop and monitor income and expenditure.
  • Ensure adherence to Shop Financial Procedures, including cash handling and banking.
  • Support the finance manager in monthly financial monitoring and reporting.

7. Stock Management:

  • Support the oversight of stock levels and ensure stock is accepted, sorted, priced, and displayed in accordance with guidelines.
  • Assist in minimising stock loss through effective management practices.

8. Customer Service:

  • Ensure high standards of customer service across all retail shops.
  • Address customer inquiries and complaints promptly and professionally.

9. Other Duties:

  • Assist in implementing new shop projects and initiatives.
  • Maintain good public relations within the local community.
  • Perform any other duties commensurate with the role as required.

Personal Specification:

Essential:

  • Previous retail experience at a management level.
  • Knowledge of health and safety regulations and best practices.
  • Experience with Gift Aid administration and maximisation.
  • Strong organisational and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to manage and motivate a team.
  • Good IT skills, including Microsoft Excel, Word, and Outlook.
  • Full current driving license and use of own vehicle.

Desirable:

  • Retail experience within the charity retail sector.
  • Knowledge of charity retail regulations and best practices.
  • Experience in training and development of staff and volunteers.

Other Information:

  • Commitment to equal opportunities, principles, and practices.
  • All staff are expected to work collaboratively to pursue the aims and objectives of Age UK.
  • All staff must work within the policies and guidelines adopted by the organisation.
  • Participation in the supervision and appraisal systems adopted by the organisation.
Posted by
Age UK Worcester and Malvern Hills View profile Company size Size: 21 - 50
Posted on: 05 August 2024
Closing date: 04 September 2024 at 11:06
Job ref: Retail Operations Support Manager
Tags: Administration,Finance,Retail / Sales,Volunteering Management,Customer Service,Operations,Public Relations

The client requests no contact from agencies or media sales.