Administrative Support Volunteer Worcestershire Jobs
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Job Title: Retail Operations Support Manager
Responsible to: Head of Retail
Salary: £26845 - £29,500 per annum
Hours: Full-time, 35 per week over 5 days with occasional weekend and evening work as required.
Location: Working across Retail Shops in Worcestershire and Herefordshire
Job Purpose and Role:
The Retail Operations Support Manager will provide comprehensive support to the Head of Retail, with a specific focus on Health and Safety and Gift Aid. This role will also involve assisting in various areas to ensure the effective and efficient operation of the retail division. The position aims to enhance the overall customer experience and optimise the income potential of our shops and online sales.
Key Responsibilities and Duties:
1. Health and Safety:
- Develop and implement health and safety policies and procedures across all retail shops.
- Conduct regular risk assessments and ensure compliance with health and safety regulations.
- Train staff and volunteers on health and safety practices and emergency procedures.
- Address health and safety concerns promptly and effectively.
2. Gift Aid:
- Oversee the administration and maximisation of Gift Aid in all shops.
- Train staff and volunteers on Gift Aid procedures and ensure accurate record-keeping.
- Monitor Gift Aid performance and implement strategies to enhance results..
3. Operational Support:
- Assist in the development and implementation of retail strategies and business plans.
- Support the management of retail shops, ensuring adherence to internal policies and legislative requirements.
- Provide support in monitoring and reporting on shop performance and taking appropriate action when necessary.
- Collaborate with the Head of Retail to set and achieve income targets and KPIs.
4. Premises Management:
- Assist in coordinating remedial repairs and maintenance of retail premises.
- Ensure shops provide a stimulating, supportive, and safe working environment.
- Ensure that all shops adhere to statutory responsibilities, including health and safety.
5. Staff and Volunteer Support:
- Support the recruitment, induction, training, and management of staff and volunteers.
- Assist in managing performance and development through regular feedback and appraisals.
- Ensure effective communication and collaboration among all retail staff and volunteers.
6. Finance and Administration:
- Assist in setting budgets for each shop and monitor income and expenditure.
- Ensure adherence to Shop Financial Procedures, including cash handling and banking.
- Support the finance manager in monthly financial monitoring and reporting.
7. Stock Management:
- Support the oversight of stock levels and ensure stock is accepted, sorted, priced, and displayed in accordance with guidelines.
- Assist in minimising stock loss through effective management practices.
8. Customer Service:
- Ensure high standards of customer service across all retail shops.
- Address customer inquiries and complaints promptly and professionally.
9. Other Duties:
- Assist in implementing new shop projects and initiatives.
- Maintain good public relations within the local community.
- Perform any other duties commensurate with the role as required.
Personal Specification:
Essential:
- Previous retail experience at a management level.
- Knowledge of health and safety regulations and best practices.
- Experience with Gift Aid administration and maximisation.
- Strong organisational and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to manage and motivate a team.
- Good IT skills, including Microsoft Excel, Word, and Outlook.
- Full current driving license and use of own vehicle.
Desirable:
- Retail experience within the charity retail sector.
- Knowledge of charity retail regulations and best practices.
- Experience in training and development of staff and volunteers.
Other Information:
- Commitment to equal opportunities, principles, and practices.
- All staff are expected to work collaboratively to pursue the aims and objectives of Age UK.
- All staff must work within the policies and guidelines adopted by the organisation.
- Participation in the supervision and appraisal systems adopted by the organisation.
The client requests no contact from agencies or media sales.
Job Title: Fundraising Assistant – UK based.
Contract type: Permanent – part time 21 hours per week
Salary- £28,000 FTE
Base: Hybrid – Homeworking & Worcestershire
Reports to: Fundraiser
Do you want to make a difference to the lives of others? Do you want to work with like-minded professionals in a great team?
Rees seeks to support those who have, at some stage in their lives, been in foster care or residential care, including those with custodial experience. The charity understands the importance of having a lifelong support network. Our aim is to help care experienced peoplethrive in all aspects of their lives at any age. We listen, offer help and guidance and we develop projects that really can make a positive difference.
Rees Foundation delivers learning and development opportunities to public and voluntary sector commissioners, businesses, other agencies, and professionals.
The Fundraising Assistant will join the charity during an exciting time as it grows and expands its business development, fundraising and income generation.
This role can be undertaken remotely so we are accepting applications from anywhere in the UK, although you will be required to attend the office in Worcestershire at least monthly.
There will be some UK travel required on occasion so the successful candidate should be willing to travel.
Position Overview
We are seeking a highly motivated and organised individual to join our team as a Fundraising Assistant. In this role, you will play a vital part in supporting our fundraising efforts to advance our impact in supporting care experienced people.
The Fundraising Assistant will work closely with the Fundraiser to execute various administrative and operational fundraising activities, manage donor relationships, and contribute to the overall success of our fundraising initiatives.
We’re looking for someone with great people skills, as well as drive, initiative, and determination. You’ll be diligent with details and accuracy and have a dynamic approach to your work. You will be a natural problem solver, always looking to improve upon current processes to enhance efficiency. You will develop and maintain both internal and external contacts and be able to research and undertake analysis of funding streams, bids, and tenders and support in their collation and submission.
Responsibilities include but may not be limited to:
Administrative Support:
Provide administrative support to the Fundraiser, including scheduling meetings, preparing documents, and managing correspondence.
Donor Management:
Assist in maintaining donor records, including contact information, donation history, and communication preferences, using a CRM database.
Donation Processing:
Process donations, issue acknowledgment letters, and ensure accurate recording of donations in the database.
Fundraising Campaign Support:
Assist in the planning, coordination, and execution of fundraising campaigns and events, including mailings, online fundraising initiatives, and donor appreciation events.
Prospect Research:
Conduct research on prospective donors, including individuals, corporations, and foundations, to identify new funding opportunities and support donor cultivation efforts.
Communication:
Support the creation and distribution of fundraising materials, such as appeal letters, newsletters, and social media posts, to engage donors and promote fundraising initiatives.
Grant Administration:
Assist in the preparation of grant proposals, reports, and other grant-related materials, ensuring compliance with grant requirements and deadlines.
Reporting:
Generate reports on fundraising activities, donor trends, and campaign outcomes to track progress and inform decision-making.
Collaboration:
Collaborate with staff across departments to integrate fundraising efforts with other organizational activities and initiatives.
Strategic:
Work closely with the Fundraiser to develop and implement the charity’s fundraising and income development strategy.
It will be beneficial if you have a working knowledge of the UK charity framework and Fundraising Regulatory requirements.
Joining the Rees Foundation will give you the opportunity to thrive in a diverse and passionate working environment. You will be able to develop your commercial and Foundations/Trust bid writing and fundraising skills to secure vital resources and contribute to the growth and impact of the organisation. If you are passionate about making a positive difference, we invite you to apply for this exciting role.
Candidates must be able to demonstrate
- Fundraising expertise- Essential
- Ability to build strong and effective working relationships and manage multiple stakeholders - Essential
- Excellent organisational skills and strong attention to detail- Essential
- Excellent written and verbal communication skills and ability to communicate with a wide range of people- Essential
- Self-motivated with a solution focused outlook and can-do attitude- Essential
- An effective and enthusiastic team player- Essential
- Able to multitask and work to deadlines- Essential
- Able to respond sensitively and appropriately to emotional circumstances- Essential
- Computer literate and competent with Microsoft products- Essential
- Experience in a customer service role or charity volunteering experience- Essential
- Experience of using a database- Essential
- Exceptional research and analytical skills to gather and synthesise information from diverse sources- Essential
- Ability to work under pressure, manage multiple deadlines, and deliver high-quality proposals within strict time constraints- Essential
The client requests no contact from agencies or media sales.