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Top job
Age UK Barnet, London (Hybrid)
£25,000.00
Do you have a basic knowledge of welfare benefits and would like to play an essential role within our advice team here at Age UK Barnet ?
Posted 1 day ago
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Page 2 of 48
London, Greater London (Hybrid)
£25,000.00
Full-time
Contract (One Year)
Job description

This is an exciting new role for someone who is interested in gaining the experience and training necessary to become an information and advice navigator.

Working as part of our committed and expanding team, your main role will be supporting the advice team with triaging client contact over the telephone, online and face to face. We will provide you with full training and supervision to carry out your role.

Purpose of the role: 

· Triage all client enquiries and referrals received via the helpline, email enquiries and drop in callers Provide administrative support to team advisers.

· To support clients with form completion – online or paper based.

· To support the Information and Advice Service (Later Life Planning Service / Dementia Adviser team)

You will be the first point of contact for our clients, whether that be by email, telephone or face to face.

We will provide training and support to help you develop your skills and become an efficient navigator onto other specialised services.

Application resources
Posted by
Age UK Barnet View profile Company size Size: 21 - 50
Posted on: 02 July 2024
Closing date: 23 July 2024 at 13:37
Job ref: Triage Support Worker
Tags: Administration,Advice / Information

The client requests no contact from agencies or media sales.