Administration Management Jobs
Description:
- Closing Date: Friday 2nd August at 5pm
- Salary: £23,400
- Working Pattern: Full time
- Contract: Permanent
- Job Location: Sandwell, West Midlands (based in two schools)
- Interview date: Monday 12th August
NB we ask that applicants be available on this date in case they are invited to interview
- Start date: as soon as possible
- Reporting to: Programme Manager
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Wednesday 24th July at 10:00am - 10:30am (Meeting ID: 211 973 5552)
Thursday 25th July at 09:30am - 10:00am (Meeting ID: 211 973 5552)
Friday 26th July at 11:00am - 11:30am (Meeting ID: 211 973 5552)
About the organisation
We believe that every young person should have the opportunity to fulfil their potential and make the most of their education. We’re passionate about reducing the educational barriers our students face, helping them to pursue a career in their chosen field and follow their dreams.
Our mission is to support students from under-resourced backgrounds to access top universities, through a unique combination of tuition and in-school mentoring. We work with them to make good applications, get the grades and transition to university.
The programme combats educational inequality and improves social mobility by raising students’ grades and supporting them to understand the pathway to a top university. Students who receive support from our programme are more than twice as likely to attend top universities as statistically similar students, according to UCAS.
Why work at The Access Project
People who work at The Access Project are motivated by the desire to create a fairer society. We all play an active part in achieving the mission to help students from disadvantaged backgrounds access top universities. At The Access Project, we’re a friendly, collaborative, supportive and inclusive team, with passionate people working together in Programmes, Strategy & Impact, Volunteering, Fundraising & Communications and Operations to achieve our mission.
The vision of our people strategy is to enable and inspire all employees to achieve, grow, succeed and thrive. We regularly have opportunities for people to share their ideas in various working groups, generating strong teamwork across the organisation.
In the last year we engaged with staff across our organisation and co-created an Equality, Diversity and Inclusion vision and strategic objectives. Our work on this will develop throughout 2024 to ensure The Access Project can foster an equitable place to work.
We value every individual who works at The Access Project and we have a wide range of benefits that make this a rewarding place to work. In our last staff engagement survey, 90% said they’re proud to tell people they work at The Access Project.
Our values
Empowerment
We support students and our people to develop the skills and knowledge to accomplish their goals.
Courage
We encourage our students and our people to be authentic, innovative and ambitious in order to reach their full potential and deliver our mission.
Impact
We evolve our programmes through an evidence-led approach, supporting our students to achieve their best outcomes.
Inclusion
We respect and value individuality and engage diverse voices to achieve our mission.
Ownership
We hold ourselves accountable in all our actions and efforts. We ask “What can I do to improve my results?”
About the role
This vacancy is for a University Access Officer to work in two schools in the West Midlands area: Ormiston Forge Academy in Cradley Heath and Wood Green Academy in Wednesbury. Our schools are shown on a mapThe Access Project schools on our website. Access to own transport or reliable transport would be ideal.
The University Access Officer works with school staff at all levels, volunteer tutors, and with the rest of The Access Project’s team to ensure that the delivery of the programme is optimised.
Role responsibilities
- Engage with students in school and enrol them onto the programme
- Match students with volunteer tutors
- Monitor student attendance to tutorials and devise innovative solutions to encourage attendance
- Assess student progress towards being able to make successful university applications
- Upload information onto the Salesforce database (training is provided)
- Monitor the impact of tutorials, and intervene as appropriate
- Build and manage relationships with volunteer tutors to ensure they have a positive experience of the programme
- Manage tutor relationships and attendance to tutorials through weekly monitoring of systems, emailing and making phone calls
- Work with school staff to ensure their cooperation and timely completion of activities contributing to the smooth running of the programme
- Chair and present at termly school meetings with Senior Management to report on programme progress.
- University Access Officers support the volunteering team by helping to deliver tutor training sessions, which take place on occasional Saturdays and weekday evenings (paid time off is provided).
- Any other responsibilities reasonably deemed necessary by The Access Project’s
- Programme Managers or Director
Person specification
- Able to deliver projects and manage administration accurately
- Able to communicate and influence with impact at all levels
- Able to effectively time manage
- Able to lead and manage change to embed the programme in school
- Resilient and adaptable
- Skilled in building and maintaining excellent relationships
Training and Development
You will be provided with regular monthly training so that you can develop your skills and succeed in the role. There is support from your line manager (Programme Manager), as well as guidance from more senior University Access Officers and the wider University Access Officer team across The Access Project. There are opportunities for progression, including several additional responsibility roles which are available for UAOs to apply for once they have completed their probationary period successfully.
Benefits:
- 25 days annual leave p.a. (pro rata) plus Bank Holidays and Christmas closure.
- PerkBox – offering nationwide shopping discounts, gym memberships, holidays, learning and much more.
- Employee Assistance Programme, a 24-hour helpline for staff
- Online Medical assistance – access 24/7 to a qualified GP within minutes, with referrals and prescriptions available same-day.
- Interest-free travelcard loans
- Travel-allowance for expenses over £10 per day, where applicable
- Cyclescheme loans
- 3 paid Volunteering Days
- Employer’s pensions contributions (3%)
- CPD options
- The Access Project welcomes requests for flexible working arrangements
Safeguarding Statement
The Access Project is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
Equal Opportunities Statement
The Access Project aspires to represent the diversity of communities across the UK at all levels of the organisation and proactively takes steps to support this. We are committed to creating a culture where the experiences and voices of people from marginalised backgrounds are listened to and valued; where their skills are appreciated; and where their talents are nurtured and encouraged.
The Access Project is an equal opportunities employer and we welcome applications from people from all backgrounds. If you believe you have most of the skills to fulfil the role we encourage you to apply. Amongst staff at our organization, there is under-representation of people who are Black, Asian or people from ethnic minority backgrounds, disabled, care-experienced, from low socio-economic backgrounds, and who are LGBTQIA+ . We particularly welcome applications from people with lived experience in reference to our mission.
We are proud to be a Level 1 Disability Confident employer. If you require any reasonable adjustments please contact us.
Disclosure of a Criminal Record
The Rehabilitation of Offenders 1974 (Exceptions) (Amendment) Order 1986 applies to posts where there is access to children. This means that applicants for employment that involves working with children and young people must disclose anything listed in their criminal record, with the exception of protected cautions and convictions. All Disclosures are carried out in the strictest confidence and are made only in connection with your application for employment and for no other purpose. The application for a DBS check at a level appropriate to the job role will be activated before your first day of work. Members of staff who are not eligible for a standard or enhanced DBS check are required to undertake a basic DBS check only in line with legal requirements. If you are selected for appointment to the role, you will be subject to this procedure.
Present or most recent employment
It is important to give full information, including the organisation you work in, or most recent employment if not currently working, full dates, address and explanation of any gaps in employment.
References
All appointments are subject to verification of employment and suitability of the candidate for the post applied for. We reserve the right to approach any previous employer for a reference and to verify their identity but will request your permission before doing so. If you have experience of working with children, please include this as one of your references.
Education, Qualifications and Training:
Ensure you give all the information requested, including dates, establishment where you studied and make clear the level of any examinations e.g., GCSE, GCE 'O' Level or 'A' Level or equivalents etc. and the grades you obtained. Also include any skills training you have had. You will be required to produce original documentary evidence of any qualifications relevant to the job, and these will be detailed on the person specification.
Proof of qualification is required before the appointment is confirmed.
The client requests no contact from agencies or media sales.
MAIN RESPONSIBILITIES
PA Support to the CEO (estimated 30% of the role)
- Effective diary management for the CEO:
- Corresponding with internal and external contacts to arrange meetings
- Ensuring CEO time is managed with a mixture of meetings and space for desk work
- Maintaining an overview of upcoming appointments for the CEO and highlighting upcoming meetings to the CEO
- Meeting regularly with the CEO to provide a verbal overview of diary changes
- Monitor PA email inbox monitoring for diary or other requests
- Keeping records of meetings up to date on Bond’s systems, including Salesforce
- Maintain and prepare monthly expense and credit card claims for CEO.
- Book travel arrangements for CEO.
- Assist the CEO with staff comms and engagement, including coordinating the monthly staff meetings, stand up, organising awaydays and other staff engagement opportunities.
- Support with the scheduling and planning of SMT meetings, including by ensuring SMT agenda dovetails effectively with that of the Board.
- Produce meeting briefings and powerpoint slides to support CEO engagement.
Governance Support (estimated 40% of the role)
- Support for Board, Committee and Senior Management Team meetings, including:
- Scheduling meetings and room bookings
- Maintaining the annual Board schedule of meetings and deadlines for papers
- Coordinating the production of Board and Committee meeting papers, ensuring these are shared with all trustees and relevant staff ahead of meetings
- Minute meetings board, committee and other relevant meetings
- Ensure Board portal is up to date and accessible for all trustees
- Keep track of actions resulting from Board and Committee meetings and offer support for these to be completed by members of the Senior Management Team and CEO as agreed.
- Contribute to effective board governance, ensuring relevant policies and documentation are in place.
- Support recruitment of new trustees and chair and lead on inductions.
Provide HR administration and operations support to Bond (estimated 30% of the role)
- Provide operations support to members of the senior management team, including:
- Support with credit card returns and expenses claims
- Scheduling meetings and room bookings and event organisation
- Work with the People and Operations Team to provide additional administrative support when required.
- Lead on implementation of HR or Operations initiatives, in collaboration with the People and Operations team.
- Lead on and/or support any longer-term projects relevant to the role.
- Such other duties as may reasonably be required from time to time.
BENEFITS
Bond offers a competitive salary and benefits package including:
- Annual Salary of £35,525
- 27 Days Annual Leave + Bank Holidays, with additional staff privilege days, normally between Christmas and New Year
- 7% pension contributions (staff pay 3.5%)
- Flexible working hours (Hybrid working – 1 day, minimum in the office per month)
- Staff Development days
- Perk Box access
- Employee Assistance Programme
- WeCare (Health and wellbeing services, including access to 24/7 online GP services, second medical opinion, mental health support such as counselling, guidance from health professionals, burnout prevention, life event counselling, get fit programmes, nutritionist advice, etc. – for staff and immediate family)
- Interest free season ticket loan
HOW TO APPLY
To apply submit your CV and cover letter outlining why you are the right candidate for this role by midnight 28th July 2024.
BOND AND EQUAL OPPORTUNITIES
Bond values diversity and works to advance equity and inclusion. All staff have a responsibility to ensure that they are being open, accepting and respectful to all that they come into contact with within their work at Bond, regardless their protected characteristics. Acting in accordance with the AEDI policy, Bond staff must contribute to our inclusive organisational culture ensuring that they are aware of and respond appropriately to micro-aggressions, racism, sexism, LQBTQ+ misconduct and disability equity. Bond Staff must not be bystanders, and must report when they witness any unacceptable behaviour.
In order to assess and ensure the continued effectiveness of Bond’s Equal Opportunities Policy, all applicants are asked to complete a short questionnaire when applying. You are not obliged to answer the questions but the more information you supply the more effectively we can monitor our equal opportunity practices. Completion of all questions is voluntary and failure to answer any question(s) will not affect your application in any way.
The information you supply will be treated in confidence and will not be seen by any member of the selection panel responsible for the appointment. The questionnaire will be detached from your CV and cover letter, stored anonymously and used purely to provide statistics for monitoring purposes.
SUBJECT OF EMPLOYMENT AT BOND
If successful, you must have the right to work for the duration of your contract at Bond. All offers of employment will be subject to satisfactory references. Bond also participates in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.
The client requests no contact from agencies or media sales.
Are you passionate about nature’s recovery in our cities and towns? Do you have expertise in urban ecology and knowledge of nature-based solutions to contemporary challenges? We are currently seeking a Senior Ecologist (Urban Nature Recovery) to deliver vital work protecting nature across our urban landscape.
Birmingham and Black Country Wildlife Trust is one of 46 local, independent Wildlife Trusts and is the charity that works to make the environment of Birmingham and the Black Country (Dudley, Sandwell, Walsall and Wolverhampton) a better place for wildlife and people through conservation management, environmental education, advocacy, and community involvement.
As a wildlife charity serving a heavily urbanised area, a major element of our work is to provide the ecological evidence that supports the designation of wildlife sites and informs the protection of nature in the face of urban development.
This is an exciting and rewarding opportunity to make a real difference to nature’s protection and recovery in Birmingham and the Black Country. The post holder will undertake ecological survey and management planning work to underpin the protection of local wildlife of great value to people, communities and organisations across our region.
This will be a varied role that will include biodiversity survey and site assessment work, biodiversity net gain calculation, development of the Trust’s engagement with nature-based solutions, and advancing the organisation’s staff, members’, and partners’ understanding of urban ecology. The successful applicant will be very well-organised, with a high level of attention to detail, and used to prioritising a complex workload. You will have excellent ecological survey skills, and the confidence and ambition to affect conservation outcomes through the provision of high quality ecological evidence. Above all you will be driven by a commitment to see nature’s recovery across Birmingham and the Black Country’s urban landscape.
Flexible role, based in our offices within Birmingham, but with the option of working from home, as required. Some travel regionally and nationally; a full UK driving licence is required for this role.
Benefits include 28 days of annual leave plus bank holidays (pro-rata), a 7% employer contribution pension, flexible and hybrid working opportunities, an Employee Assistance Programme and working alongside a supportive and friendly group of nature lovers!
To find out more information or apply for the role, please click the APPLY button to be taken to our website, where full job details can be found.
This role will require the successful candidate to undertake a basic DBS check as part of the pre-employment checks.
Please note that we are not a UK visa sponsoring organisation. Therefore, you will need to be
able to demonstrate that you have the right to work in the UK if you wish to apply for this
role.
We are committed to ensuring transparent and non-discriminatory recruitment and employment. As a progressive charitable organisation, we champion equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristic.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!
We are looking for a Community Key Worker
Salary: £22,000 - £26,000 (outer London)
Location: Covering areas within Essex. Once a week in Waltham Cross
Contract: Fixed term until March 2025 (with possibility of extension)
Hours p/w Full Time 35hrs per week
This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.
Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police & Prison Vetting.
About us
Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.
We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.
Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.
About the role:
Are you an excellent relationship builder who can work with women and a diverse range of delivery partners to ensure that she meets her potential and successfully progresses through and beyond her probation supervision? Can you meet a women wherever she is at in her journey and work with her to create an individualised support package that gives her the best chance of breaking the cycle of offending?
Are you looking for a dynamic and rewarding role working for a feminist organisation who understand that supporting women in the criminal justice system requires a specialist and gendered approach? Do you believe in our values; to listen and support, to empower and respect, collaborate, innovate, and take accountability?
In your role as a Community Keyworker, you will be working with women involved in the Criminal Justice System; those on Probation in the Community and those women being released from Prison as part of their Post Sentence Supervision; providing some in-reach and ‘Through the Gate’ support. You will be working in a team of Community Keyworkers in your region. Each Keyworker will provide holistic one to one community support to women with a variety of needs.
About You:
Are you a strong believer in advocating for others? Are you empathetic, patient and determined? Then this opportunity could be right for you.
The Minerva London service provides holistic, trauma-informed support for women in touch with the Criminal Justice System. We do this through offering dedicated one to one support, safer women’s centre spaces and specialist interventions and partnerships.
To be successful as the Community Key Worker you will need the below experience and skills.
You will be working in a supportive, friendly, and welcoming team whilst having oversight of a caseload of women, who may be under the supervision of the National Probation Service or in custody, enhancing the offer of holistic support and advocacy services available to them throughout their journey.
Building relationships with other statutory and non-statutory agencies in local communities is vital to build referral pathways and provide a whole system approach to supporting individuals.
To carry out this work you will meet women in the community in your designated borough and co-locate with other agencies including the National Probation Service, as well as regularly attending Advance’s North London vibrant Women’s Centre/office space.
You will be a creative self-starter who will support the service and look for innovative solutions to support clients with complex needs. You are confident professional relationship builder and has good awareness of Safeguarding procedures. Strong Administration skills and understanding of compliant behaviours also experience of supporting. With good knowledge of the criminal justice system and awareness of other support provisions.
How to apply:
Please submit your up-to-date CV with a supporting statement to our email
*With the full job title you are applying for in the subject*
- Closing Date for Applications: 14th August 2024 @ 23:59
- Interviews are taking place on a rolling basis
*Advance reserves the right to close the advert early, or on the appointment of a candidate
What we can offer you - Employee Benefits:
- A 35-hour working week
- An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!) if working a 35 a hour week.
- Additional days off to celebrate International Women’s Day, and for religious observance and moving home
- Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
- Pension scheme
- Enhanced maternity/adoption provision
- Access to our Employee Assistance Programme
- Employee eye-care scheme
- Clinical supervision for front line staff and first line management roles
- Refer a Friend Scheme - £250 for each referral who passes probation
- Organisation wide away days
- Thorough induction and training
- Career development pathways
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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please contact us via the Advane website and the Talent Acquisition Team will aim to make the necessary arrangements to accommodate your needs.
Diversity, Inclusion and Equal Opportunities
We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.
Safeguarding
Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe.
We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.
Tall Ships Youth Trust (TSYT) is a youth development outdoor learning charity which has been improving the skills and life chances of disadvantaged young people since 1956.
We envision a world where all young people strive to create better outcomes for themselves and for their communities. To do this, out on the ocean we empower young people to realise their true potential, supporting them on their journey to adulthood and for some, into volunteering and careers in the maritime sector and the blue economy.
Utilising our fleet of four 72ft Challenger yachts and a 55ft ketch, we were able to support more than 1,200 young people last year. 80% were from disadvantaged backgrounds; 40% were female; and 25% identified as belonging to the global majority. Our aim is to significantly increase the numbers we support over the next few years.
An exciting opportunity has arisen for a part time Trusts & Grants fundraiser to join our small, hardworking team.
The role holder will contribute towards achieving our ambitious yearly income target by helping to maintain our well-established Trusts & Grants portfolio, as well as identifying new funding opportunities as we seek to grow and diversify this income stream.
Responsibilities will include developing and submitting winning funding proposals, reporting on funds spent, and excellent stewardship. The role will form part of the Fundraising, Digital and Marketing team, and will sit alongside our current Trusts & Grants fundraiser, supported by the Head of Fundraising and Marketing.
The ideal candidate will have some experience in successful Trusts & Grants income generation, including report writing and demonstrating the impact of funding. They will need excellent written skills, communication skills and good attention to detail.
Our intention is for this role to be covered for three days a week, but the successful candidate will have the opportunity to negotiate their preferred working pattern.
If you’re passionate about helping young people to redefine their horizons, and this role feels like a good fit for you, we’d love to hear from you!
Please include your CV and a covering letter stating why you're a good fit for the role.
The client requests no contact from agencies or media sales.
Finance Officer
Salary: £35,000
London, Tower Hamlets (Hybrid working)
Fix Term Contract (3 months), Full Time, 37.5 hours
If you are passionate about community development, bursting with fresh ideas and innovative approaches, and looking for challenging yet rewarding projects, our client would love for you to be a part of their journey.
About the role
As a Finance Officer, you will provide support in processing payments, handling supplier and staff queries, maintaining financial records, and assisting with the overall financial management tasks within the organisation. This role is crucial for ensuring the smooth and efficient operation of our financial processes.
In this role you will:
· Process sundry and main BACS payments accurately and timely.
· Reconcile supplier and bank statements regularly.
· Maintain cashbooks and ensure data integrity.
· Address and resolve supplier and staff queries promptly.
· Enter and maintain accurate financial data.
· Assist in preparing financial reports and statements.
· Support continuous improvement of financial processes.
· Communicate effectively with all departments to support financial management.
About you
You'll be a great fit if you have:
· Basic understanding of accounting principles and regulations.
· Familiarity with accounting software and data entry.
· Excellent organizational and communication skills.
· Strong attention to detail and accuracy.
· Proficiency in Microsoft Office Suite.
· Ability to work well within a team and independently.
· Good interpersonal skills to build key relationships.
· Experience in financial administration or a related field.
· Proven ability to manage multiple tasks and meet deadlines.
· Part qualification in AAT/ACCA/CIMA.
What they offer you
Besides an emphasis on learning and development and the opportunity to be part of a fantastic team, they offer a generous package including 28 days annual leave plus bank holidays and four extra concessionary days, a health and wellbeing scheme including a generous wellbeing allowance, season ticket loan, good pension and a lovely, refurbished office, plus the opportunity to work flexibly. On top of this they offer an environment which promotes openness and inclusion, a team that operates with pride and values teamwork and going above and beyond.
Closing date for applications: 28/07
Interview Date: 02/08
Are you passionate about young people? Do you want to become part of a team that brings young people of different faiths together across the city? We are looking for an experienced youth and schools worker to join our West Midlands team.
You will work in schools and in the community, across the West Midlands, delivering our innovative schools programmes and Youth Encounters.
The client requests no contact from agencies or media sales.
Support Worker (Part-Time) - Extra Miles Hospital Discharge Service
The St Paul’s Centre is based in Crewe, Cheshire, where we operate several services for the benefit of our local community. Our services include a Furniture Recycling project, Food Bank, SALS Shoes, a Cycle Workshop, Futures Project (Adults with Additional Needs) and various others.
Since 2022 the Charity has delivered our Extra Miles Hospital to Home Support service. The project provides practical support for local, vulnerable people leaving hospital. We support the preparation for discharge, the discharge itself and ensure the welfare of the client in the home for a 7-day period. Tasks include ensuring the client is safely settled into their home, helping with initial shopping and providing transport to medical appointments.
This is a rewarding and valuable community role supporting Hospital Discharges from both Macclesfield District General Hospital and Congleton War Memorial Hospital.
We are looking for an exceptional individual to join this demanding and busy service.
If you have excellent interpersonal skills, a full driving licence, are reliable and flexible, empathetic and a good communicator, this could be an ideal opportunity for you.
This part-time position is primarily to cover Thursdays and Fridays from 10am to 5pm, covering the Macclesfield and Congleton area with opportunities for additional cover.
If you are interested and feel this could be the right job for you, please submit a supporting letter along with your CV and referees.
Interviews will be conducted w/c 12th August 2024
The client requests no contact from agencies or media sales.
They’re looking for Complaints Resolution Partners to join their Complaints Resolution team in Peterborough.
About the role and person:
Monday – Friday
Permanent
Always motivated to achieve brilliant standards of service, their Complaints Resolution Partners provide a first-class customer experience based on trust with their customers. Whilst they endeavour to always provide the best customer service to ensure their customers feel safe and secure in their homes, things sometimes don’t go to plan. It can be a stressful time when things go wrong, so strong communication skills, empathy, professionalism, and resilience are key.
You’ll liaise with contractors and internal departments to thoroughly investigate complaints and gather evidence to provide clear, detailed responses to their customers and seek their feedback to resolve their complaints within set timescales and enable continuous improvement of the service. This is a great opportunity to make a difference for their customers and gain exposure across the business.
What skills/behaviours do you need to be a Complaints Resolution Partner?
- Excellent customer service skills with the ability to listen, put yourself in the customers' shoes, and respond objectively.
- Process driven with a passion for problem-solving and seeing issues through to resolution.
- Strong attention to detail when liaising and processing customer complaints.
- Strong written and verbal communication skills.
- Stakeholder engagement and influencing skills.
- Ability to manage workload and deliver against set timescales.
- Strong IT skills, including MS Office.
Location
The successful candidate will be required to live within a commutable distance to their Peterborough office.
They’re a keen promoter of agile working and encourage the use of working from home, as long as they meet their customer’s needs.
They’ll provide you with the equipment and software that you’ll need for the purpose of your role; however, it will be your responsibility to have an appropriate space to work from as well as a suitable broadband connection/provider.
Salary
The spot salary for this post is £30,272 per annum for applicants who fully meet the requirements of the post. Applicants who do not meet all the requirements of the post will start 5% or 10% below the spot salary.
What will you get from them?
In addition to a competitive salary and agile working, they also have a focus on employees’ development. They support both professional and personal development, ensuring everyone has a development plan and providing access to a wide range of internal and external learning resources.
You’ll also receive:
- 28 days paid holiday (pro-rata excluding bank holidays) per year rising by 1 day per year up to a maximum of one working week.
- A choice of Pension Schemes including a Defined Benefit Scheme with a 7.5% member contribution or a Defined Contribution Scheme with a 4% member contribution and 4% employer contribution. Both pension schemes provide Life Insurance Cover.
- Option to purchase additional holiday of up to 2 of your working weeks (at manager’s discretion).
- Employee Assistance Programme.
- "Hapi" Benefits App with multiple discounts.
- Cycle to work scheme.
- Free on-site gym
- Free parking
Who is our client?
They own around 20,400 houses across the North, East, and South of the country. They are home to over 41,000 customers. They exist to improve lives, providing people with high-quality homes, affordably. Whatever their housing need, whether family, single, older, or more vulnerable – their customers come first. They are always at the very heart of their business.
If you feel great about putting customers first, then they feel great about you joining their team.
And they are a team. They live and breathe their values – they are Smart, they are Driven, they are Caring, and they are Inclusive – are you? If you can do what’s right and challenge what you think is wrong, relish the opportunity to work with some fabulous colleagues to improve the customer experience and make sure they keep to their promises, then you are the person they are looking for.
If you require reasonable adjustments to any part of their recruitment process, please let them know they will ensure requirements are met.
Please don’t delay in submitting your application. Where roles are urgent or they receive a high volume of applications, they may interview and conclude the process prior to any closing date indicated.
If you have any queries about the role, please email them.
Please note candidates must have current eligibility to live and work in the UK; our client does not currently hold a sponsorship licence.
Join them and start your own journey. They aim to be number one, and you could help them get there.
You may also have experience in the following: Complaints Management, Resolution Advisor, Customer Service Advisor, Administration, Customer Care, Inbound Calls, Customer Service Officer, Admin Exec, Call Centre, CRM, Query Resolution, Contact Centre, CRM, Customer Service Executive, Customer Service Administrator, etc.
REF-215 357
Exeter Students’ Guild
Head of Finance
Salary: £53,000 - £60,000 FTE / pro-rata
Location: Exeter, Devon – with hybrid/flexible working arrangements
Contract: Permanent – preference is for 21 hours per week (0.6, part-time) but applicants wishing to explore 0.8 or full-time will be considered.
Are you a values-driven finance professional looking to play a crucial role in the smooth running and continued development of a busy Students’ Guild? We are looking for someone eager to help us become a sector-leading organisation dedicated to helping students love Exeter and ensure every person in the Guild is working towards that mission.
About the Students’ Guild
We are privileged to represent and enhance the experiences of over 26,000 students at the University of Exeter. As an independent charity, we offer a wide range of opportunities, services, and support to help students get the most out of their time at university. Our vision is to empower students to take their place in the world and make a positive difference. We pursue our purpose through the following:
• Influencing the Exeter student experience to ensure it is both a high quality, value-for-money experience for all students and transforms their lives.
• Collaborating with students to ensure there is a supportive, inclusive, empowering and enriching community at Exeter for every student. Students are proud of Exeter and feel they belong to the community here.
• Connecting Exeter student life to the wider world, ensuring that both whilst studying and beyond that, Exeter students and graduates are networked and connected.
Based across one of the most beautiful university campuses in the UK, the Guild offers a flexible, supportive and collaborative working environment and has a huge appetite for innovation and new ideas.
About the Role
Repoting to the Chief Executive, the Head of Finance will lead and direct the Finance department to deliver a comprehensive service to the organisation and its stakeholders, supporting the Guild to achieve its strategic goal of helping all students to ‘Love Exeter.’ This means taking overall responsibility for all finance functions including setting the financial goals, budget, forecast, and policies that align with the Guild’s vision and mission.
Joining a settled working team and a positive working environment, the incoming Head of Finance's duties will include:
• Collective leadership of the Students’ Guild as a member of a high performing senior leadership team.
• Development and delivery of organisational and finance specific KPIs.
• The provision of accurate and informative financial information within an agreed timeframe including monthly management accounts.
• Leadership of a budgeting and forecasting process that enables the organisation to make informed decisions.
• Accurate and timely submission of returns to required regulatory bodies, including financial, company and charitable returns.
• The smooth and efficient management of external and internal audit processes and excellent administrative standards across the Students’ Guild.
• Effective performance management and development of colleagues within the Finance team, ensuring a strong focus on customer service and continuous improvement.
• The finance function is an effective business partner that support the delivery of strategic goals across the Guild.
Who we’re looking for
The role would best suit a finance professional with proven experience in a finance management role, with a focus on supporting finance business partnering. Applicants should be able to demonstrate skills in financial management of monthly accounts, budgets, forecasts and cashflows, and managing financial month-end and year-end processes and reporting – with an emphasis on providing visual information for stakeholders. Skills In VAT, managing payroll and an understanding of charity finance principles would be an advantage. A commitment to the Guild's values and a commitment to diversity, equity & inclusion is also expected.
The role manages a small finance team. Financial year-end is 31st July and the finance system used is Access Accounts.
The preference for the Head of Finance vacancy is for the role to be part-time for 21 hours per week (0.6), however the Guild are open to considering candidates wishing to work more hours, whether that be 0.8 or full-time, 5 days per week. The role will be hybrid in nature, with the expectation for a minimum of 2 days per week on campus. The Guild welcomes suggestions and requests for flexible working, job shares, condensed hours, and homeworking.
The Guild offers an excellent benefits package, including: 27 days holiday plus bank holidays & winter closure, paid time off to support with caring responsibilities & volunteering, sustainable travel incentives, a confidential employee advice service, wellbeing days, discounts via Perkbox and up to 6% employer pension contributions.
The Guild has a genuine commitment to creating a diverse and inclusive workforce, and people with a diverse range of skills, backgrounds and experiences are encouraged to apply.
How to apply
Key Dates:
Closing Date: 12pm on Monday 19th August 2024
First Stage Interviews (Remote): Thursday 5th September 2024
Final Interviews (In-person): Thursday 12th September 2024
Please click 'Apply’. We will then send the Recruitment Pack, Job Description, and full details of how to apply.
For an informal conversation about the role and application process, please contact our recruitment partners, Marble Mayne Recruitment
We are seeking a coordinator for our educational mentoring programme for young refugees and asylum seekers. The coordinator will oversee our North London mentoring hub by recruiting and training volunteer mentors and matching them to young people needing additional educational support.
We would particularly welcome applications from people with lived experience of forced migration for this role.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Talent Set is delighted to be partnering with a professional membership organisation to recruit their new Interim Content Editor. This temporary position is available immediately and will run until the end of September. The role is based in Central London, requiring office attendance three days a week.
Key Responsibilities:
- Assist in the editorial production of the organisation’s journal.
- Contribute to the sub-editing and layout of articles in the content management system for the journal's online platform.
- Proofread and finalise pages for online publication.
- Handle administrative processes related to the journal’s production.
- Provide copywriting and editorial support across the organisation’s digital channels.
- Source and write/repurpose news stories and messaging for targeted audiences and channels.
- Understand the importance of design and imagery in supporting messaging.
- Collaborate with internal teams on editorial opportunities.
- Produce various membership newsletters, both general and specialist interest.
- Assist in reporting on events.
Person Specification:
- Demonstrated ability to deliver outstanding web, editorial, and corporate messaging.
- Skilled in writing/repurposing content.
- Highly proficient in English, sub-editing, and proofreading.
- Capable of providing creative and imaginative input while maintaining attention to detail and quality.
- Eager to learn in a team environment and willing to experiment with new software and multimedia to enhance content, including Adobe Creative Cloud and Microsoft Office.
This position offers a daily rate of £125 - £133 PAYE, including holiday pay.
If we receive a high number of applications, we may need to close earlier than advertised so get your application in quickly! Regrettably please note we may not be able to reply to each and every application.
We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This role will be to support the perpetrator intervention across Wiltshire.
You will be primarily based in Wiltshire supporting the Domestic Abuse Serial Perpetrator (DASP) project, providing bespoke specialist support to perpetrators of domestic abuse. The post holder will work as part of the IOM team within a dynamic, fast paced, crisis intervention, advocacy and support service to ensure that clients who show abusive behaviour are supported through every stage of the process of change. Evening appointments are necessary for this post in Salisbury and Chippenham.
In addition, you will support the delivery of the CPR (Choosing Positive Relationships) Domestic Violence Perpetrator Programme (DVPP), which is an intensive behaviour change programme, designed to increase knowledge and understanding around domestic abuse, the impact on children and healthy relationships. The course teaches tools and strategies to help someone change their behaviour. The CPR group will require weekly evening work in Wiltshire.
The post-holder will be expected to work to Respect standards.
Full training will be available for this role.
Client Based Duties
- Identify and assess the risks and needs of individuals who are abusive in a relationship or other domestic setting, using an evidence-based risk identification checklist.
- Develop personalised risk assessments and safety plans for each service user.
- Advocate for individuals who wish to address their abusive behaviour and show motivation for change with agencies who can help to address the domestic abuse by:
- Understanding the role of all relevant statutory and non-statutory services available to those who are abusive and how your role fits into them.
- Providing advocacy, emotional and practical support and information to individuals, including in relation to drug and alcohol, housing, health and finance.
- Working directly with all key agency partners to address the impact of the abusive behaviour on the safety of high risk victims and ensuring that their safety plans are coordinated.
- Support the client to recognise the abusive behaviour and the effect that it has on their families and assist them in recognising the features and dynamics of domestic abuse present in their situation and help them change unhealthy patterns of behaviour.
- Understand multi-agency partnership structures and work within a multi-agency setting which may include participation at the MAPPA/MARAC. You will contribute interventions and help design a plan to protect victims and any children, while maintaining an independent role on behalf of your client, keeping the victim and any children’s safety as central to any response.
- Ensure support provided is accessible to clients in terms of location and times.
- Be proactive with your line manager in carrying out regular case reviews based on a review of risk and abuse which:
- Feeds back into action planning to further progress, signpost or close cases and;
- Provides feedback to your clients/agencies.
- Help maintain accurate and confidential case management records and databases and contribute to monitoring information for the service.
- Respect and value the diversity of the community in which the services works in, and recognise the needs and concerns of a diverse range of survivors ensuring the service is accessible to all.
- Remain up-to-date and compliant with all organisational procedures policies and professional codes of conduct and uphold standards of best practice.
- Utilizs evaluation and monitoring systems to ensure high standards of service are consistently achieved e.g. Orchards Database.
- Deliver high-quality group work, working in co-operation with your co-facilitator and following a clear manual.
- Have an appropriate attention to data, providing feedback to CPR , your line manager, FearFree and commissioners.
- Work at all times to Respect standards.
- Work closely with other FearFree staff to ensure appropriate support and attention is given to the victim’s needs and those of any children involved.
- Respond proactively to safeguarding concerns, working in partnership with Children’s and Adult’s Social Care.
Working with other agencies
- Work alongside other project partners to ensure that all elements of the project are incorporated into working practices.
- Work in a multi-agency framework to support perpetrators to change their behaviour and help victims and families access relevant support.
- Participate and prepare reports
- Prepare reports for FearFree management as requested.
- Comply with data protection legislation, confidentiality and information sharing policy and procedures and all legislation connected to your work.
- Support colleagues and partner agencies, through awareness raising and institutional advocacy, in order to provide the best possible service for those who are abusive within a family setting.
General
- Work at all times in accordance with the requirements of the Lone Working Policy and Procedure.
- Attend and contribute to team meetings.
- Update written and computerised records with accurate and clear information.
- Contribute to effective team working with a flexible and pro-active approach, including cover for other team members’ holidays and sickness.
- Undertake agreed training and keep updated on changes in legislation, policy and best practice.
- To engage in supervision, annual appraisal and induction training.
Responsibilities
- The post holder will deal with highly confidential information relating to vulnerable people.
- Ensure security of data, especially sensitive personal data, in line with the information security policy
- Work within FearFree’s Policies and Procedures at all times.
- Responsible for security of client information and mobile phone while out of office.
- Employees have responsibilities in respect of health and safety. In particular they will:
- Co-operate at all times with management in the implementation of and adherence to health and safety policy and procedures;
- Take reasonable care for their own safety and for the safety of others who may foreseeably be affected by their actions at work;
- Not intentionally or recklessly interfere with or misuse anything provided for the purpose of health and safety at work;
- Report all health and safety concerns to line managers;
- Assist with the completion of the risk assessment programme.
- Any other duties that may be reasonably required.
It is essential that the post holder is able to respond flexibly to changes in the requirements of this post. This role outline is therefore a guide and not an exhaustive list of all responsibilities the post holder may have over time.
For a full job description/person specification and to apply, please follow the link provided on this website.
FearFree is committed to encouraging equality and diversity in the workplace. We strive to be a diverse and inclusive place to work where we can all be ourselves and individual differences are recognised and valued.
The client requests no contact from agencies or media sales.
As part of the People team you’ll learn new and develop current skills in all aspects of HR and organisational development. You’ll support our People Business Partners, and work with the People Operations Lead to practise a range of HR generalist skills to support line managers and colleagues, and to ensure consistent best practice, and develop our recruitment profile and brand.
About the role
You’ll work with the wider People & Culture team to play a key role in building and delivering our people strategy, and contribute to the development and the continual development and improvement of policies and practices to ensure we are supportive of all communities in our work, and to the development of work that betters the experience of all employees at Parkinson’s UK.
What you’ll do
You’ll provide high quality specialist advice, assisting managers on a variety of HR functions including recruitment and retention, employee relations, performance management, employee wellbeing support, and workforce planning and resourcing. With coaching from the People Operations Lead you’ll provide guidance, support and data to managers, enabling them to effectively lead and develop their teams.
What you’ll bring
- Proven experience of effectively managing a range of employee relations case work, and experience of managing a wide range of recruitment campaigns from start to finish
- Influencing and negotiation skills, with the ability to support managers to deliver effective and fair ER processes
- Ability to work as part of a team of subject matter experts and contribute to the development of consistent practices across the charity.
- An understanding of HR systems, reporting, data and metrics and how to use them effectively
- The ability to work to tight deadlines set by others and to support the team in achieving collaborative goals
Please apply by sending us your CV, together with a detailed supporting statement which will fully demonstrate how you meet all the criteria of the role, as stated in the "What you'll bring" section of the job description.
As well as flexible working hours, this role is offered on a flexible contract giving you the opportunity to also work from home two days a week. You’ll be required to cover your own travel expenses to the office.
Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.
We’re a people-powered movement on the verge of major breakthroughs in Parkinson’s. Together, we will find a cure.
About The Role
We are looking for a motivated and experienced New Business Officer to join our Corporate Partnerships team.
This role offers a unique opportunity to drive significant financial growth by securing long-term, high-value national corporate partnerships. The ideal candidate will bring a proven track record in prospecting and acquiring new business, with the ability to generate up to £100,000 through a variety of fundraising streams.
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
In this role, you will be responsible for leading the acquisition of new business prospects, typically those expected to raise up to £50,000 annually. You will also provide crucial administrative support to ensure our new business income and expenditure are meticulously monitored and reported. Your research skills will be key as you identify potential sectors and companies, compiling target lists, managing our pipeline and supporting the development of strategic partnerships.
Collaboration is essential to our success, and you will work closely with the wider organisation to foster successful relationships that drive new business. Managing the Corporate Inbox, you will handle unsolicited approaches and guide inbound enquiries appropriately. You will also support corporate partnership events, support the team with the Poppy Appeal and ensure that new business prospects are well-stewarded and engaged.
Additionally, you will play a key role in delivering the new partnerships, managing contract processes and negotiating terms and contracts up to £50,000 in value. You will maintain accurate records of new business activities and manage specific projects, coordinating communications, volunteering, and compliance monitoring. This position demands excellent administrative, negotiation, and customer service skills, alongside a strong understanding of the business landscape and experience in a charitable context.
Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.
You will be contracted to our London Hub, Haig House. Under our Future Working framework, there will be some flexibility for working remotely/at home, using our collaboration tools to work with colleagues but with a minimum expectation of two days/week connecting directly face-to-face with colleagues at the hub.
For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
The client requests no contact from agencies or media sales.