Administration Jobs in Greater London

Direct Marketing and Fundraising Officer

This is an exciting and dynamic role within our Fundraising and Marketing department, offering the opportunity to make a significant impact on our public fundraising efforts. The role has been designed to support the Direct Marketing Manager [Acquisition]  in managing and developing internal systems, coordinating projects, and providing essential administrative support to the team.

Please download the job description for full details

We are seeking a highly organized and proactive Direct Marketing and Fundraising Officer to join our Public Fundraising team. This role is integral to the smooth operation of our fundraising activities, particularly during appeals, where your coordination skills will be crucial.

Key Responsibilities:

Appeal Coordination:

• Assist the Direct Marketing Manager - Acquisition in keeping member agency fundraising directors and key suppliers up to date in the run-up to and during appeals.
• Update the fundraising and marketing team budget tracker, ensuring accurate financial tracking throughout the appeal process.
• Support the setup and management of Appeal Toolkits and Appeal Hubs, providing essential assets to staff, member agencies, and suppliers.
• Assist with the coordination and delivery of creative projects across all direct marketing channels, ensuring timely and effective execution.
• Work with the team to gather and report appeal results, providing updates to the Director of Fundraising and Marketing, Executive Team, and CEO’s office.

 Ongoing Responsibilities:

• Organize and manage review meetings with suppliers’ post-appeal, contributing to continuous improvement efforts.
• Monitor and update core and appeal budgets, processing invoices and ensuring financial accuracy.
• Support the Director of Fundraising and Marketing in organizing and managing the Fundraising Director’s Group meetings, including diary coordination, preparing presentations, and taking minutes.
• Provide general administrative support to the Fundraising and Marketing team, including setting up monthly team meetings, organizing agendas, and coordinating away days.

 

To be successful in this role, you will need:

• Proven experience in project coordination and administrative support, ideally within a fundraising or marketing environment.
• Excellent organizational skills, with the ability to manage multiple tasks and deadlines effectively.
• Strong communication skills, both written and verbal, with a keen eye for detail.
• Experience with budget tracking and financial processes.
• A proactive and collaborative approach, with the ability to work well within a team.

If you are passionate about making a difference, are eager to learn the fundamentals of direct marketing and have the skills to manage complex projects in a fast-paced environment, we would love to hear from you.

We are trialling 2 compulsory days per month "in the office", which is subject to change.

During an appeal, you will be contractually obliged to be in the office for 2 weeks, which are likley to include working during the weekend.

Summary

• Diary Management
• Preparation and briefing for the Bishop's engagements
• Building and maintaining relationships across the Diocese and beyond
• Events and hospitality management

• Experience of managing an extremely busy diary of a senior figure
• Excellent IT skills
• To be able to work proactively and prioritise effectively
• To be able to implement effective systems and processes
• Excellent communication skills and the ability to establish positive relationships with a variety of people

• A salary of £34,472 per annum plus age-related pension contributions between 8-15% of salary. We will also match any pension contributions you make up to an additional 3% of salary.
• 25 days annual leave
• Access to Occupational Health, and an Employee Assistance Programme

• Ensuring that all requests and 1st & 2nd level queries (phone, email and in-person) are responded to promptly and effectively including providing tours of the Centre to prospective members.
• Interacting with members on a daily basis, delivering a superb experience
• Full responsibly for bookings & payments for all Classes, Clubs, activities, services, membership fees, etc. on the online system the Centre uses (training will be provided)
• Promoting all membership, classes, clubs, activities, special events and services with respective prices and availability to members and visitors
• Processing applications for membership and volunteers as per the Centre’s process.
• Managing drop-in activities which take place weekdays from 9 am to 12 noon. 
• Organising room setup requirements for activities, especially classes, meetings and events
• Maintaining the professional appearance of the office at all times, including ensuring front office filing systems are maintained and up to date
• Training and managing volunteers supporting the front office, Front Office Assistants, ensuring they are aware of their responsibilities and performing to a high standard
• Responsible to making sure members renew on time and membership renewal is up to date.
• Responsible for maintaining all notice boards in the Centre and keeping them up to date with correct posters and announcements.
• Receive and help with various deliveries ensuring everything is received properly and is kept in its correct place.
• Maintaining the activities list, class and clubs registers and the login/out ledger and visitors log for all members, visitors and volunteers.
• Making sure the relevant Health and Safety requirements and other obligations are being met and correctly observed
• Reporting any maintenance issues quickly and clearly to the Community Manager
• Overseeing and ensuring that all administrative processes are carried out in line with the Centre’s policy
• Opening the Centre in the mornings and possibly closing in the afternoon.
• Reconciling money received on a daily basis reporting this to the General Centre Manager
• You might be required to attend/support events out of working hours including weekends. You will receive time off in lieu for any hours you work over your contractual hours

What you need to have?

• Excellent knowledge and understanding of IT systems including MS Office (Word, Excel and PowerPoint).
• Strong organisational skills & ability to multi-task
• Experience of working in a similar role and environment
• Able to demonstrate your ability to provide high quality customer service
• Good numeracy and literacy skills and an eye for detail and accuracy
• Self-motivated and able to work under pressure and on your own initiative without ongoing direct supervision
• Be an enthusiastic, flexible and adaptable team player.
• Understandings the importance of safeguarding
• Ideally living locally or within easy commute to Centre

Summary

• 
  
  • Work collaboratively with the Housing Project Manager to set up and deliver the project.
    • Build and maintain relationships with dioceses, parishes, cathedrals etc. to encourage interest and commitment to housing initiatives.
    • Use the Mapping tool to research housing opportunities at the request of dioceses.
    • Handle applications to the small grants programme, working with the Grants Panel to assess their merits and decide and communicate the outcome of applications.

• Expertise in the use of Geographical Information Systems and spatial data, and in interpreting the data they reveal.
• An understanding of the structures of the Church of England, its missional objectives and how housing initiatives fit within the church's priorities.
• Sufficient numeracy and financial literacy to deal with grant applications and help the grants Panel to reach informed decisions.
• Experience of local voluntary-sector social-action projects.
• Attention to detail - including planning for meetings, conferences etc.

• A salary of £46,577 per annum plus age-related pension contributions between 8-15% of salary. We will also match any pension contributions you make up to an additional 3% of salary.
• 25 days annual leave (increasing to 30 days within 5 years) plus three additional days
• Flexible working hours and location.
• Structured induction programme and access to a range of development opportunities including apprenticeships
• Access to Occupational Health, and an Employee Assistance Programme
• Opportunity to the Civil Service Sports & Social Club, and get involved in a range of staff networks, groups and societies

Are you passionate about transforming the lives of families of babies and young children with special needs and/or disabilities? 

First Step is a Charity based in the London Borough of Havering, that for over 36 years has supported more than 1,700 families and their children.

Families are referred or self-refer to us at a moment of crisis or uncertainty, normally pre-diagnosis, fearing all is not well with their child.  We provide an array of family-centric services tailored to each family’s and child’s needs.

We are looking for a Centre Manager to take over from our current postholder who has been with the charity for over 27 years as both volunteer and staff member and will play an active part of inducting and handing over and to the successful candidate.

The person we are looking for is a unique blend of heart and mind, who is committed to ensure that every person that comes into contact with First Step feels welcomed and is treated with dignity and respect.  They also need to ensure that First Step operates in a professional, organised, and effective manner.

You will be a friendly, capable and professional leader who is able to provide support and nurturing to a small team of staff and volunteers.  You will be passionate about working with the children and their families in sometimes challenging situations.  You will have a good understanding of safeguarding and be able to juggle workloads.

The postholder is responsible for overseeing all day to day front of house and administrative functions of First Step and it will be a hands-on role.  They will develop and maintain effective and efficient business systems across the organisation to ensure best value for the children and families we support.

Key Information

Location: Hornchurch London Borough of Havering

Contract: Permanent, Full-time

Hours: Monday – Friday 08:30 – 17:00

Reporting to: CEO

Closing Date: midday 15th November although early application is advised as it could close earlier if we receive a high level of interest

Application: Please submit a CV and covering letter of no more than 3 sides of A4, explaining your motivation for applying and your relevant skills and experience, and how they meet the requirements of the role.  A detailed Job Description and Person Specification is available. 

Annual Leave: 6.6 weeks holiday per annum including bank holidays

Pension: Employer pension contributions after 3 months

For further information or an informal conversation, please see contact details on Job Description

First Step is committed to working with children, parents, staff, volunteers and the community to safeguard and promote the welfare of children and vulnerable adults. We have a duty to carry out the appropriate procedures if we believe that a child or vulnerable adult may be subject to any form of abuse.

First Step is committed to making sure it provides equality of opportunity through employment and service delivery. First Step’s approach to Equality and Diversity is based on the principle of inclusion (increasing the diversity of people actively involved in and contributing to the development of sustainable communities). At its heart is a commitment to the value that all staff bring to the organisation because of their diverse characteristics. These cover race, gender, disability, age, marital status, sexuality, religion, background, personality and work style.

Please be aware that a Disclosure and Barring Service (DBS) check will be required under the provision of the Rehabilitation of Offenders Act 1974.

Full time, Permanent

Hybrid - Whitechapel, London (1-2 days per week in office)

Salary: £32,360 - £33,330

Closing on: Sunday 17th of November 2024 at 23:59PM

The role:

We are searching for an inspired, motivated person looking to change the world. Working with the growing community of UK B Corps, the role will provide key assistance to our Community Team. The role will also include campaign administration, data collection & reporting and online community engagement along with ad-hoc administrative tasks.

Tasks and Responsibilities:

Community support

• Managing the community inbox, alongside fellow Community Assistant

• Allocating emails to relevant people

• Replying to frequently asked questions through the community inbox

• Creating canned responses, categorising emails and highlighting priority questions to Engagement Managers & Coordinators.

• Reporting monthly on incoming email trends and patterns, and using this data to  inform  improvements to Community Team resources.

• Updating contact data ad hoc on salesforce.

• Championing the meeting of Team SLAs by providing insights and reminders to colleagues

Community Team

Assist with a range of Community team administrative tasks including those of Working Groups, B Locals, and our Ambassadors programme

Engagement:

• Assist with activities which enable Community engagement including:

• Managing data in salesforce and ensure consistency in existing community databases

• Assist with invoicing and invoice tracking where appropriate

• Supporting our B Corp onboarding process 

• Share B Lab generated content on the B Hive and assisting engagement activities and events such as B Socials & B Corp Month.

• Content creation and content capture

• Occasionally writing content and follow up from events and webinars

• Help to capture content from the community and developing ways to share it (i.e the B Hive)

Skills and Experience

Essential

• Experience in administration or similar role, covering:

  • Customer service- including customer facing communication both face to face and via email

  • Inbox management

  • Using CRM systems and other data management tools

• Great attention to detail and accuracy

• Good problem-solving skills

• Excellent organisational skills, proactive and use initiative to create improvements

• Gathering and analysing information and data, producing reports, recommending solutions

Eligible to work in the UK (we will not be able to provide visa sponsorship)

What we give you

• Purpose driven work enabling B Lab UK’s mission of redefining the role of business as a force for good

• Hybrid and flexible working, we have a high trust environment and are advocates for right place working

• Hybrid working (min 1/2 days per week in office)

• Flexible working hours (based around core working hours)

• Opportunity to work 4 days a week 

• 25 days holiday plus bank holidays (pro rata for part-time staff)

• 1 additional annual leave day (pro-rata for part-time staff) for each complete annual year of service, up to a maximum of 30 days

• Our office is closed between Christmas and New Year, no need to take extra holiday!

• Private Medical and Dental cover

• £200 per annum tax free Annual Wellbeing allowance and Employee Assistance Programme

• 2 paid volunteer days per year

• Enhanced Parental Leave and family friendly policies, including carers leave

• Learning and Development opportunities

• Enhanced Pension and Life Assurance

• Cycle to Work Scheme

• Income Protection policy

• Working in a flexible office workspace

We are looking for a Programme Coordinator who will support the growth and development of the Democracy Classroom network, helping teachers and youth practitioners to engage young people in politics, democracy and elections. 

ABOUT THE POLITICS PROJECT

We support young people to use their voice by providing them with outstanding democratic education. We work with young people, teachers and politicians to help them to learn, teach and engage in politics. We are a non-partisan organisation working across the UK. 

ABOUT DEMOCRACY CLASSROOM 

Democracy Classroom is a partnership between over 100 civil society organisations that supports young people to engage in elections and democracy. The network supports collaboration through newsletters, training, meet up’s and an annual conference, as well as providing resources and training for teachers and youth practitioners. Democracy Classroom pools the collective support of the sector through the Democracy Classroom Platform, where teachers and youth workers can access the collective support of the membership. 

Following the recent General Election, the network has experienced growth and is now preparing to support upcoming elections, votes at 16 and new developments such as changes to democratic education and the curriculum review. The network is non-partisan and works across all 4 nations in the UK. 

The aims of the network include: 

Increasing the number of young people engaging with democracy and elections.

Increasing the number of teachers and youth workers delivering democratic education, and strengthening their capacity to deliver impactful democratic engagement and voter registration activities in schools, colleges and youth settings across the UK.

Improving coordination between organisations engaging young people across the youth, education and democracy sectors, through growing the Democracy Classroom network.

ABOUT THE ROLE

The post holder will work with the Director and the Programme Manager of Democracy Classroom to support the growth of the Democracy Classroom network by managing the website / platform. They will:

• Liaise with partners to compile learning resources and training opportunities to share on the platform.
• Add resources, training opportunities and other relevant information to the platform as required.
• Ensure the platform is kept up to date and accessible.
• Support Democracy Classroom communication channels - producing Democracy Classroom newsletters and creating engaging social media content to highlight the work of partners, their learning resources and training opportunities, on the platform.

The post holder will also:

• Coordinate training for teachers and youth workers to deliver election education materials.
• Manage the Democracy Classroom database. 
• Assist with monitoring and evaluation.
• Provide administrative support for the Democracy Classroom network and other The Politics Project programmes and activities where required.

The job is based on a 12 month, fixed term contract (including a 6-month probation period), with opportunities for extension. 

The Politics Project is based in London, and the post holder will be expected to work from the office at least two days a week. The hours of work are 37.5 hrs per week. Occasional travel to elsewhere in the UK and working unsocial hours in the evenings and at weekends may be required. 

Benefits:

• 33 days’ holiday plus Bank Holidays (inclusive for 3 days leave between Christmas and New Year. 
• Friendly and inclusive environment.
• Professional development opportunities, to upskill and train you.
• The opportunity to make a real difference to young people’s lives, helping them to develop the skills and knowledge they need to give them a voice in their society and shape their communities.

ABOUT YOU

You will have a passion for democratic engagement and will use that passion to support the delivery and growth of the Democracy Classroom network and The Politics Project. 

You will be a self-starter, comfortable setting your own pace of work and managing deadlines with only some supervision. You are able to follow instructions and show initiative when needed. You can form good relationships with a range of people from different backgrounds and perspectives. You can problem-solve and be flexible to meet stakeholder needs. 

Above all, you have outstanding organisational and administrative skills, with the ability to work under pressure and identify priorities. You will effectively deliver against set targets to agreed deadlines. 

In accordance with our Child Protection and Safeguarding procedures, this position requires an enhanced DBS check that we will provide.

Skills & Experience: 

Essential

• Excellent time management and administrative skills.
• IT literate. In particular, you have experience of data entry / management and can use Google office software.
• Self-motivated and resilient – able to solve problems and perform under pressure.
• Able to build relationships and communicate effectively.
• A passion for youth democratic engagement, education and politics.

Desired

• Basic project management, planning, administrative and organisational skills experience.
• Experience of database management.
• Experience of running professional social media accounts.
• Knowledge and understanding of the UK political and education systems.

TO APPLY: 

To apply please submit through the CharityJob website a CV and a covering letter (maximum 1 side of A4).

The closing date is 11:30pm, 13th November 2024.

Initial interviews are planned for the weeks beginning Monday 25th November and Monday 2nd December.

ABOUT THE ROLE

Data analysis plays a key part in supporting City Harvest growth and success. We are investing in our technology and data and are now in the process of consolidating several business applications onto the Dynamics 365 platform and standardising Power BI as a reporting tool.

We are recruiting for a Data & Impact Analyst to join the Finance and Data team. This is a new role to our charity which will act as an interface to other departments, to provide meaningful data and insights into the impactful work that we do.

ABOUT YOU

You will be a trained and technically skilled data analyst, experienced with Power BI as a reporting tool and familiar with Dynamics 365 as a CRM platform. This role requires confidence in working across different areas including data management and reporting, systems administration and maintenance. You will be able to effectively demonstrate and present your findings into meaningful data insights, actions and conclusions.

Microsoft Dynamics 365 will be rolled out in the first few months of 2025, and you will be involved in its roll-out and implementation.

You will have problem-solving skills with a positive, innovative and proactive "can-do" attitude, which will allow you to develop and shape this new role to make it your own.  You will have commitment to the mission, vision and values of City Harvest, as well as a commitment to equality, diversity and inclusion.

KEY RESPONSIBILITIES

Database Maintenance and Development

• Database development, administration and maintenance, using Microsoft Dynamics 365.

• Support improving and developing data quality processes, carry out regular audits to identify and correct gaps and issues.

• Provide 1st level assistance and hands-on support to users and departments on how to access and use the system e.g. creating guidance documents/videos.

Database Analytics, Reporting and Impact

• Develop comprehensive impact reporting and KPI frameworks using Power BI and Excel, tracking the effectiveness of our charitable activity.

• Support Fundraising, Food, Community Impact and other departments by creating reports that provide meaningful insights from data, contributing to informed decision-making and strategy formulation. Supporting the Senior Leadership Team with actionable insights to drive improvements.

• Communicate effectively the results of the analysis and follow up on requests with teams and stakeholders from across different areas of the charity. Adapt communication to the different type of stakeholders.

Supporting launch and roll-out of Microsoft Dynamics, while using existing legacy systems

• Support the build, launch, and roll-out of Microsoft Dynamics across the organisation during the first half of 2025.

• Use the existing legacy database systems to perform financial analysis and produce reports to support other departments with their data needs.

IT, data management and security

  •    Working with the IT support provider to help with IT infrastructure and systems.

  •       Ensure all activities are compliant with legal and regulatory standards including GDPR and data protection        procedures.       

  •        Oversee information security

DESIRED SKILLS & EXPERIENCE

Knowledge & Qualifications

• GCSE (or equivalent) in English and Maths

• Relevant degree / qualification

• Knowledge and/or experience of impact evaluation

• Accounting and finance knowledge (desirable)

Skills & Abilities

• Highly Proficient in IT software/digital technologies such as Microsoft 365, Microsoft Office, databases, AI, data analysis software (e.g. Power BI etc.)

• Excellent data reporting and analytics skills

• Ability to identify trends and patterns in data sets

• Ability to present and prepare presentations using PowerPoint

• Effective time management, planning and prioritization skills

• Ability to perform financial analysis tasks

• Excellent numeracy skills and attention to detail

Experience

• Experience of maintaining CRM systems and databases

• 2 years’ experience in managing and administrating Microsoft Dynamics 365

• Strong experience and expertise in developing reporting using Power BI and Excel

• Experience in troubleshooting and delivering training on technical systems

• Experience of large data sets and proactively identifying data issues and areas for development

• Experience of using analytics to monitor and improve performance

• Experience of reporting for internal or external stakeholders

Soft Skills

• Proactive and resourceful with plenty of initiative

• Innovative with a solution focused approach

• Flexible approach and a hands-on attitude

• Excellent interpersonal and communication skills and the ability to build healthy work relationships across departments.

General

• Commitment to the mission, vision and values of the charity

• Commitment to equality, diversity and inclusion

• Demonstrate our core values of Charitable, Compassionate, Community-focused, Aspiring, Trustworthy

SUPPORT STATEMENT

Applications should include an answer to the following question (c. 100-150 words):

Explain 2-3 reasons why you have applied for this job at City Harvest?

Closing date: 04/11/2024

Contract Type: Permanent, Full time
Salary: £37,602 -  £41,780 per annum
Location: London

Join us in our efforts to end extreme poverty, whatever it takes.

A fantastic opportunity has arisen for a highly organised Executive and Governance Support Officer to join Concern Worldwide (UK) on a full time permanent basis.

About us

Concern Worldwide is a non-governmental, international humanitarian organisation dedicated to the reduction of suffering and working towards the ultimate elimination of extreme poverty in the world’s poorest countries. Our mission is to transform the lives of people living in extreme poverty. We work with 25 million people each year, in some of the hardest to reach and most fragile places. Places prone to conflict, natural disasters, climate change and extreme hunger.

About the Role

Would you enjoy working in a fast paced environment coordinating projects and work flow to support Concern UK’s leadership in their delivery of strategic goals? We are looking for someone who has the ability to build relationships with our Senior Management Team in the UK and Dublin offices, with our Board of Trustees and amongst staff.

You will come with a proven skillset in your ability to organise, manage and prioritise work, maintaining confidentiality at all times with a strong command of written and verbal English together with excellent skills across the Microsoft Suite. If this role resonates with you, we look forward to receiving your application.

Previous experience in a similar role in the charity sector is desirable together with governance experience and an interest in international development and humanitarian response.

About You:

The ideal candidate will have proven experience preparing agendas, preparing papers and reports, minute taking, action follow ups. You will independently prioritise and plan a busy workload and have excellent interpersonal skills with the ability to communicate with a wide range of people and build strong internal and external working relationships. You will have excellent written English and the ability to produce accurate work to a high standard and pay attention to detail. The successful post holder will be proactive and demonstrated understanding of the importance of maintaining confidentiality at all times.

Main duties & Responsibilities:

- Provide effective diary support & inbox management for the Executive Director
- Ensure the Executive Director is well prepared and able to execute their role effectively through support on briefings
- Prepare expense claims for the Executive Director
- In conjunction with the Executive Director, coordinate meetings for the Board, Audit and Finance Committee, Fundraising Committee, and Governance and Nomination Committee.
- In conjunction with Director Northern Ireland, coordinate CNI Board meetings
- Take responsibility for Trustee communications including the preparation, editing and dispatch of Board Papers, production of meeting minutes and recording action points. Produce and maintain rolling agendas.
- Track and update actions on governance issues for both Boards, i.e. signing of documents and declarations, producing letters of appointment, preparing Board papers on Trustee Issues and keeping the website updated.
- Control of Trustee information regarding GDPR and compliance standards
- Responsible for personal data collection and support for recruitment and induction process for new Trustees
- Co-ordinate SMT meetings; produce and update rolling agenda, prepare monthly agendas, circulate papers, coordinate presentations and maintain action logs.
- Ensure the availability of clear and accurate minutes of Board, SMT, ELT and other meetings where relevant. Ensure they are properly approved and filed.
- Coordinate Board and SMT Away Days
- Monitor and remind ED and SMT of key moments, deadlines and important tasks.
- Assist with collating information, editing and preparation of papers and presentations.
- Organise UK and international travel arrangements for SMT and board members on request.
- Prepare expense claims for Trustees.
- In consultation with the ELT, coordinate the timetable and logistics for all staff briefings.
- On an ad hoc basis, support SMT members in organising events and consultancies.
- On an ad hoc basis, support cross-organisational projects led by SMT members including documentation, planning and organising.
- Support the Compliance Officer with approved and final policies and other documents.
- Management London Info e-mail inbox

Concern is currently trialling a hybrid model. Staff are expected to come into their base office once per week or the monthly equivalent i.e. 4 times per month. Staff are also able to flex their start and finish times between the hours of 7am to 7pm daily.

Concern Worldwide encourages all qualified candidates, irrespective of gender, ethnicity and origin, disability, political beliefs, religious beliefs, sexual orientation, or socio-economic status to apply to become a part of the organisation. Concern is against all forms of discrimination and unequal power relations, and is committed to promoting equality.

Please upload your CV and cover letter by 15th November 2024.

All candidates who are short-listed for an interview will be notified via email after the application deadline.
Candidates must be legally entitled to work in the UK at the time of application.

Concern reserves the right to close this role before the deadline.

The successful post holder will be required to complete a criminal records self-declaration form and complete a basic DBS check.

You may have experience in the following: Executive Assistant, Personal Assistant, Governance Officer, Board Liaison Officer, Senior Administrative Officer, Chief Executive Assistant, Trustee Relations Coordinator, Secretariat Officer, Operations Support Specialist, Project Coordinator, Executive Coordinator, Governance Administrator, Charity Sector Administrator, Senior Management Support Officer, Compliance and Governance Assistant, etc.

REF-217 754

You will have a strong knowledge of the Bible and both historic and contemporary Quaker Theology, and the skills to inspire, inform and educate. You will be able to coordinate programmes that illuminate Quaker theology and enable people to explore and engage with the Bible. You will coordinate and develop programmes, deliver teaching, work with associate tutors to deliver courses, and create and develop online, on-demand resources and materials as part of our vision to increase accessibility and reach of our materials and courses.

This is an exciting and newly created role that provides the opportunity to contribute to our expanding vision to reach a global audience with new and innovative opportunities for learning.

About us

Mind in Tower Hamlets, Newham & Redbridge (Mind THNR) is a local Mind association and community mental health charity. We endeavour to make sure that everyone with a mental health or emotional issue has somewhere to turn for advice and support.

Our vision is a society where everyone is accepted and included; where there is no stigma or discrimination towards people because of mental health issues; and where our clients' needs and ambitions are supported. We provide an extensive range of support services- including for those in crisis, through our work in Tower Hamlets, Newham and Redbridge.

 

The Role

We have an exciting opportunity to join us in the brand new role of Governance and Executive Officer.

You will provide proactive and efficient secretariat and administrative support to the Executive and Non-Executive Teams, working closely with the Leadership Team to support the fulfilment of their day-to-day tasks and strategic objectives.

The role includes supporting and organising meetings and reports, and minuting of executive meetings. In addition to general PA and administrative duties, you will provide a cohesive secretariat function to support the smooth and efficient operation of the Mind THNR Board and its sub-committees.

You will work closely with the  Leadership Team to set agendas, monitor action logs, and provide a high level of support to the Board. You will share collective responsibility for supporting the delivery of business objectives, through active engagement and collaboration with colleagues at all levels in the organisation

This role is flexible in terms of days and hours, although you need to attend Board meetings in person, once a quarter in the evening and committee meetings, which are also in the evening, but on line, so three evening meetings a quarter. We are based in a beautiful office in Tower Hamlets, with lots of outside space and a café, so ideally you would be present in the office two or three days a week ( if full time).

We are an equal opportunities employer; and are proud to employ a workforce that reflects the diverse communities we serve. The majority of our staff and trustees have live experienced of mental health.

 

How to apply

You will need to:

• Submit a comprehensive CV and supporting statement

The supporting statement should be no more than two sides of A4 and should address the criteria in the person specification. 

You should also include the contact details of two referees, one of whom must be your current or most recent employer. Referees will only be approached with your express permission.

Closing Date: Sunday 3  November

Interview date:  7 November  (likely to be in person)

You will also be required to provide proof of your eligibility to work in the UK.

 

Southall Community Alliance is a charity working in Southall that is looking to recruit an experienced, full-time Office Manager to deal with administrative and finance matters.

We are looking for someone who is passionate about working in Southall with its diverse communities and can act as the first point of contact for SCA. Their duties include managing the office budget, dealing with staff issues and establishing and maintaining policies and procedures. Our Office Manager will be the person who keeps our office running smoothly while also enabling fellow employees to succeed in their roles.

This post is subject to a 3 month probation period, an enhanced DBS check and satisfactory references.

Job Title: Office Manager

Duration: The post is funding dependant and subject to annual review.

Location: Southall Community Alliance, Southall Town Hall, 1 High Street, Southall, UB1 3HA

Hours: 35 hours per week

Salary: £28,000 per annum

Holiday Entitlement: 25 days

Reports to: SCA Director

Duties:

• To be the first point of contact for visitors and service users
• Helping establish and maintain office procedures
• To assist the Director with budgetary control arrangements, maintain accounts, salaries and efficient running of the charity
• To attend and take minutes of SCA Board meetings, Community Forum and other meetings, where required
• To type confidential reports and correspondence, ensuring compliance with GDPR and other statutory requirements and maintain files and the filing systems
• Use a range of software, including email, spreadsheets and databases, to ensure the efficient running of the office
• To ensure the dispatch of agendas, minutes and other relevant material relating to SCA meetings
• To prepare invoices, accounts, petty cash, spreadsheets, SAGE entries and diary management
• To ensure that SCA membership list is up to date 10. Record office expenditure and manage the budget
• Organise the office layout and maintain supplies of stationery and equipment
• Maintain the condition of the office and arrange for necessary repairs
• To respond to customer enquiries and complaints
• Review and update health and safety policies and ensure they are observed
• Arrange regular testing for electrical equipment and safety devices
• Taking inventory of office supplies and order and maintain stationary stocks and other office supplies
• To help maintain and update SCA website and social media
• To allocate work and supervise volunteers and be responsible for the smooth and efficient running of the office Attend training courses and sessions, as may be required
• To ensure inclusion and diversity in all aspects of SCA's operation and work
• To carry out other duties including outreach work, as may be assigned by the Director, from time to time

Person Specification:

Essential Characterisitics:

• Have at least two year’s experience of working in an office environment
• Ability to recruit, manage and supervise volunteers
• Strong IT and typing skills
• Excellent interpersonal skills and ability to communicate effectively, verbally and in writing, with a wide range of people
• Able to receive visitors and to deal with their queries, signposting to other agencies, where required
• Knowledge of office procedures and practices and advising of timely filing of returns etc
• Understanding of SAGE, bookkeeping, bank reconciliation or able to maintain financial records using web based financial systems
• Can demonstrate experience of purchasing and maintaining stationary stock and other office supplies/ equipment
• Experienced in dealing with work of a confidential nature, ensuring compliance with GDPR and other regulatory requirements
• Ability to prepare meeting agendas, minutes, finance reports and projections
• Experience of preparing newsletters, project monitoring reports, publicity and promotional material
• High standard of computer literacy, including experience of Microsoft Office – Word, Excel, Powerpoint etc
• Able to work with project partners and service users from diverse cultural and religious backgrounds within an equal opportunities’ framework
• The ability to manage your workload and supervise others concurrently
• Negotiation and relationship-building skills with a problem-solving approach to work
• Ability to manage SCA’s health and safety responsibilities

Closing date : Thursday 14th November – ONLY completed application forms will be accepted. CV’s are not accepted

Interview date : w/c 25th November 2024

We are seeking an experienced, autonomous and results-driven outbound sales expert to establish new business development strategies through outbound initiatives and to identify and implement new sales software or tools of relevance.

The ideal candidate will have a proven track record of building and scaling successful outbound sales strategies with a focus on acquiring new business within the B2B wellbeing space.

The candidate will be able to identify new market opportunities and generate leads to build and maintain a sales pipeline to meet agreed revenue and impact KPIs.

The role will include managing and delegating administrative responsibilities to the Client Sales Executive and working collaboratively to inform and upskill them on the overall outbound strategy.

Following a clear sales process, qualified leads will be handed over to ensure an exceptional customer experience from enquiry to point of booking, working to support a smooth handover to enable the successful delivery of services.

Talent is everywhere, opportunity is not. The Talent Foundry (TTF), a UK education charity, bridges this gap and improves social mobility for young people in underserved schools.

Educational inequalities are vast, and the widening disadvantage gap is diminishing social mobility progress. Working with partners, including Barclays LifeSkills, Dell Technologies, Network Rail and the NHS we deliver industry-focused, skills workshops to enhance opportunities for young people (aged 9-18+).

Each year we impact 60,000 young people thanks to industry partnerships and their volunteers’ engagement across lightbulb moments in schools, through to intensive connections with employers.

The Programme Coordinator role 

Due to the exciting expansion of our programmes we are seeking a new team member on a fixed term basis o support our next year of growth and delivery.

In this role you will provide crucial customer service and administration to support the delivery of our inspiring employability and skills-focused workshops in schools. 

What you will be doing

• Coordination of multiple projects and events
• Using systems and administrative processes to manage workshop delivery
• Enhance our feedback and customer service to all our stakeholders, including schools and volunteers

The skills and experience you will bring

• Managing multiple and often conflicting priorities 
• Use of IT, data and systems to operate efficient programmes (MS office, inc. Excel)
• Working in a fast paced environment
• Strong accuracy and attention to detail
• Understanding the importance of deadlines and achieving targets
• Excellent written and verbal communication skills
• Planning, coordination and organisation 
• Time management 
• Customer service delivery focussed with a desire to achieve targets and objectives
• Technology (inc. MS office, including excel and spreadsheets) and seeking ways to maximise IT in administration
• Problem-solving and using initiative

To read the full job information pack please download the attachment. Please read this before completing your application as it contains some helpful advice of what we are looking for. For safer recruitment purposes - please ensure your CV includes the month and date of your previous employment and includes information about any employment gaps. 

Job details

• £26,000 salary (pro-rata for part time)
• Full or part time opportunity (min 3 or 4 days a week)
• Hybrid working
• 28 days holiday + bank holidays
• Training budget

And if you join our team, you can expect to receive feedback like this from our former students: 

"I just wanted to say a big thank you for your help. Without networking with you I would not have been so prepared for it. If it wasn't for Powering Potential all those years ago I would not have developed into the person I am today. So for that, I thank you." 

Hybrid working

This is a hybrid role. You will be working from home and join Team Together Days in a co-working space in London 2-3 individual days each month. These days are considered commuting days. You do not need to live in London to apply for this role, but you will need to consider what you feel is a reasonable commuting distance for the team days in London.