Administration assistant jobs

Scripture Union is passionate about seeing a new generation of children and young people have a vibrant, personal faith in Jesus. We are seeking a dynamic and driven Supporter Care Assistant to work in partnership with key staff across the Movement. This person will promote mission-focused content and activity across the Movement, for the 95% of children and young people who aren’t in church, for those who seek to reach and work with them, and for those who nurture them in their new-found faith.

The successful candidate will:

· Provide excellent front office service for all calls coming into Scripture Union, dealing with queries, sales and gifts, and passing on where appropriate to other departments.

· Manage all processing of sales and subscription orders and their associated payments or refunds, top up donations, Direct Debit processing and subscription renewals for the Supporter Care function.

· Proactively support the work of the Mobilisation Team in liaison with the Supporter Care Lead.

· Support the fundraising team with the administration of appeals, campaigns and other related activities.

· Support the Fundraising Team in legacy administration tasks, including corresponding with executors and solicitors.

If this describes you, and you are in agreement with the aims and beliefs of Scripture Union, then we would like to hear from you. To apply for this role, in the first instance please apply directly via Charity Job. We will contact shortlisted candidates to ask them to complete an application form ahead of interview.

For more details, please visit our website.

We provide a range of benefits to reward our employees which includes: 23 days annual leave plus bank holidays plus an additional 5 days to volunteer on a Scripture Union event. Group pension scheme, with up to 12% employer contribution. Life insurance (death in service). Permanent health insurance (PHI) which provides 75% of base salary, after six months absence and free Bible reading notes.

* This role is a 2 year fixed term contract. It is part time at 21.75 hours a week (3 days a week) and the salary will be pro-rata. The role requires office presence at our National Offices in Milton Keynes. f you have any questions about this role, please contact , HR Officer and they will call you back.

Closing date: 9th May 2025

Interview date: 20th May 2025

Interview location: Trinity House, Milton Keynes, MK15 0DF.

The Movement takes Safeguarding seriously. This role will require an Disclosure from the Disclosure & Barring Service and have an occupational requirement to be filled by a committed Christian, active in church life. Equality Act 2010, Part 1, Schedule 9 applies.

We are committed to building a culturally diverse workforce. As part of this commitment, we welcome applications from people, regardless of their background.

We need your powerful diary, email and organisation skills to help ensure our Director and Our Movement makes the impact we need. Your administrative skills will release more life into our movement. 

We need you to make the most of Office365 and provide support with

· Diary and email management for the director (40%)

· Meeting support (30%)

· Task management support (30%)

Our director has a neurological condition (Dyspraxia) so experience of supporting neurological workers is helpful.

Main Responsibilities

· Assisting the CEO and the Executive Team Members in the development and delivery of the Society’s many activities and projects to ensure all tasks are being completed within timelines, effectively and to high standards

· Supporting the Conferences and Events Manager in the development and running of an extensive programme of network events and workshops, and the Society’s annual conference

· Promoting the Society and its events on social media platforms including LinkedIn, Bluesky, and X

· Scheduling meetings, organising papers, and some note/minute taking, as required

· Ensuring all actions are recorded and completed following Meetings of the Board of Trustees and standing committee and working group meetings.

· Developing an understanding of the Society’s CRM (Customer Relationship Management) systems and managing related data.

· Ensuring the SRHE website is kept up to date, in liaison with other team members

· Providing quality customer service for members and external contacts

Qualifications, skills and experience

You will need to demonstrate that you possess the following qualifications, skills and experience:

· Demonstrable experience in a team support role or an administrative assistant role

· Excellent organisation and administration skills

· Excellent written and verbal communication skills

· Good numeracy skills

· Excellent knowledge/application of office IT systems (Microsoft Office: Word, Outlook, PowerPoint, and Excel)

· Familiarity with website maintenance and basic website management

· Managing, maintaining and manipulating databases

· Preferred education is to undergraduate level with an interest in higher education provision

Working closely with the Executive Director, senior team members and trustees, we are looking for an Executive Assistant and Company Secretary who has knowledge and experience of working with senior management and trustees in the arts and/or charitable sector to support the effective governance and leadership of the organisation.

You will be highly organised, diplomatic, and proactive with good attention to detail.

Contract and Hours
Permanent, full or part-time, 1.0 (36.25 hours / 5 days) or 0.8 ( 29 hours / 4 days) per week, 9.15-5.30pm per day, including lunch break. Minimum two days per week are to be worked at Crafts Council office, with requirement to attend all relevant Board and committee meetings and key staff events.

Crafts Council aims to support flexible working and part time arrangements where it is appropriate for the role.

Salary
£28,000 to £34,000 gross per annum based on full-time working, dependent upon experience.

Location
Crafts Council Office and Gallery is based in Islington, London, with some hybrid / home working.

Role to Commence
As soon as possible from May 2025 onwards.

Reporting to
Managed by the Executive Director and supporting the Senior Management Team and Trustees.

Key Responsibilities

• Act as Company Secretary for board and committee meetings - Organise meetings, planning up to a year in advance and working with trustees to ensure availability
• Prepare papers, ensure that they are issued in a timely manner, draft minutes, keep log of follow up actions
• Support the Executive Director with email and correspondence
• Drafting responses and acting as a first responder, provide personal assistant duties and leadership administration, such as arranging internal and external meetings, travel itineraries and diary management
• Meeting preparation: Prepare agendas, gather necessary materials, and follow up on action items from meetings
• Support the Executive Director in drafting briefing documents, reviewing policy documents and providing succinct summaries
• Project support: Assist with project management tasks, including research, data compilation, and presentation preparation
• Make use of time-saving tools (AI) and ensure that Executive Office is run efficiently and productively
• Support Craft Council Executive team with administration duties, including diary management, presentation design, meeting and travel co-ordination and follow up, processing invoices and expenses
• Support with event management where required, e.g. board and staff away days
• Support the recruitment and induction of new trustees, ensuring that induction packs are up to date and accurate
• Provide administrative support to the Chairs & trustees as required
• Reconcile financial expenditure, such as credit cards, raise purchase orders and code invoices as required
• Be an ambassador for the Crafts Council and represent it at appropriate events
• Be discrete, maintaining confidentiality and being comfortable dealing with a wide range of people

Note: Board related meetings include Trustee meetings (4 per year), Finance Audit & Risk meetings ( 4 - 6 per year), Nominations and Remuneration Committee meetings (x 1 per year) and other Committees and Panels (as required).

General

The postholder will:

• Have a strong commitment to accessibility and social justice, ensuring that we are adhering to best practice

• Assist in developing and maintaining effective teamwork across Crafts Council

• Be flexible within the broad remit of the post

• Continuously seek ways to improve personal, team and business performance

• Attend and participate in Crafts Council performance, development, and training programmes

• Ensure that you comply with all Health and Safety regulations and safe working practice as required by current legislation and the Company’s Health and Safety and Safeguarding policies and practices

• Adhere to Crafts Council policies, procedures and code of conduct including in relation to GDPR

• Participate as an active and responsible member of the management team and contribute to the development of Crafts Council policies, strategies, business and operational plans

• Understand the importance of equality and inclusion in the workplace

• Always promote the highest level of customer experience

• Undertake any other duty which may be reasonably allocated

For 140 years, the Forces Employment Charity has proudly supported Service leavers, veterans, and their families in building successful civilian careers.

We provide veterans with life-long, life-changing support, jobs, and training opportunities, regardless of circumstances, rank, length of service, or reason for leaving.

Brief role description:

Reporting to the CEO, this pivotal role will ensure the smooth running of a fast-paced executive office. As a key support to the CEO and SMT, the PA will manage schedules, oversee correspondence, and drive efficient administrative processes. They will coordinate meetings, board papers, and governance tasks, while also supporting operational planning and event logistics. This role requires exceptional organisation, discretion, experience in minute taking and the ability to anticipate and respond to the needs of a dynamic leadership environment. The PA must also embody and uphold the charity’s values - Expert, Passionate, Resilient, Supportive, Open and Honest, and Collaborative - in all aspects of their work.

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​Interested? Want to know more about the Charity? Please visit the Charity Website.

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Do you have previous experience supporting senior executives or board-level professionals? Are you a proactive problem-solver with the ability to anticipate needs and take initiative? Do you have experience in minute taking, excellent organisational skills with the ability to multitask and manage competing priorities? Have a look at the Job Description attached.

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​What’s in it for you? Check out the Benefits sheet attached.

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If Discretion and Professionalism are your middle names, submit your CV and Cover letter by Monday, 5 May 2025.

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​Please note: Applications will be reviewed and interviews conducted throughout the duration of this advert; therefore, we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as possible. 

​If you are an internal applicant, please ensure you have made The People Team aware before applying.

We are committed to equal opportunities and improving the working lives of our staff by fostering an inclusive, supportive environment where everyone, including those with disabilities, can thrive, develop, and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process.

​We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process.

Summary

• You must have experience working as a PA and experience managing budgets and tracking cost.
• You must be proficient in MS Office.
• You will have the ability to work confidentially and in line with safeguarding policy.

About You

Closing date for applications: 25th April 2025

Interviews will be held on: 7th May 2025

• A salary of £32,205 per annum, plus age-related pension contributions between 8-15% of salary. We will also match any pension contributions you make up to an additional 3% of your salary.

• 25 days annual leave plus eight bank holidays (pro-rated if working part-time).
• Automatic enrolment and access to Medicash (one of the UK's leading health cash plan providers), providing you with many services including reimbursements of routine dental treatment, optical, specialist consultations, and therapy treatments. Unlimited access to virtual GP & Private prescription service and health & Stress related helplines.
• Access to Occupational Health, and an Employee Assistance Programme 
• Apply for eligibility for an Eyecare voucher.
• Opportunity to join the Civil Service Sports & Social Club.

We are seeking a personable, highly organised administrator to assist our HR Manager with recruitment, professional development, payroll preparation and other HR tasks; and to assist the COO with administration for the Board of Trustees and occasional PA duties.

Our successful candidate will bring proven administrative/clerical experience, ideally gained in a cultural or charitable environment, plus either some experience of HR or an enthusiasm to learn HR practice. Exceptional organisational and communication skills, along with a ‘can do’ attitude and a high level of attention to detail are essential for this role. Experience of minute-taking would be beneficial, as well as a GCSE in maths, plus absolute discretion and good humour.

If you are excited by this opportunity and have the skills and experience we’re looking for, then take a look at the application pack where you’ll find more information about the job and how to apply. The application pack and form are available on our website. 

CLOSING DATE FOR APPLICATIONS: 9am, Friday 25 April 2025

INTERVIEWS: Tuesday 29 April 2025 at Perry Green, East Hertfordshire.

About The Role
Closing Date: 27th April
Interviews: 5th May
Contract: This is a fixed-term contract until May 2026.

We are currently recruiting a passionate and hard-working individual to help make a positive difference and provide first-class support to our Alzheimer's Society staff. Our Employee Support Assistant is part of our People Operations team and the first point of contact for Alzheimer’s Society employees requiring support with systems and processes that are part of working for the society, from joining to leaving.

We provide advice and guidance on policies and processes, making things easier and clearer for everyone as we deliver our work for people affected by dementia. 
This role ensures that we are safeguarding our employees, volunteers, those who engage with our services and the organisation through a strong emphasis on compliance. 

Duties and responsibilities:

- Process and monitor Criminal Record Checks for our employees and contractors. 
- Process employee changes, following relevant procedures. 
- Update and enter information on various systems, ensuring a high level of data quality is maintained.
- Monitor data reports and ensure compliance with key processes.
- Work collaboratively with our wider teams, including our Talent Acquisition, People Partnering, IT, and Payroll.
- Signposting employees and managers to relevant policies and information.
- Comply with data protection regulations.
- Undertake other duties or projects commensurate with the nature and grade of this post as required.

About you:

- Be able to always deliver first-class customer service, understanding that Alzheimer’s Society employees are the customers of our team. 
- Have a keen eye for detail with previous experience in an administration role.
- Be comfortable working in a collaborative team, looking to share ideas and ways to improve our processes.
- Be comfortable using Microsoft Office software such as Word and Excel, as well as other bespoke IT packages.
- Understand the sensitive nature of data that we deal with and, as such, adhere to a strict level of confidentiality.
- Be organised and able to structure your workload according to deadline requirements.
- Be comfortable working within a culture of inclusion and collaboration.

About The Role

Personal Assistant to the Chair 

Closing Date: 25th April
Interviews: 9th and 14th May 

Contract:  14 hours per week (flexible hours spread across 4-5 days to be discussed at interview)

Application Process: Please ensure you apply with your most updated CV and a supporting statement on why you believe you would be the most suitable individual for this position.

We have an exciting opportunity for a Personal Assistant to the Chair of the Board. Reporting to the Governance Manager & Deputy Secretary, you will be part of the Finance and Assurance directorate.

In this role, you will be responsible for providing personal assistance to the Chair, including the coordination of a confidential calendar, managing requests for attendance, travel arrangements, meeting and event coordination, and ensuring the effective use of the Chair’s time. A high level of confidentiality and discretion will be essential in all aspects of your work. While the primary focus will be supporting the Chair, there may be occasional personal assistant support required for other Trustees.

You will bring extensive experience as a Personal Assistant, particularly in supporting senior staff and working within a large organisation. Experience working with C-Suite executives or Non-Executive Directors/Trustees is essential, along with an understanding of their priorities and the demands of their roles.

You will work closely with the Executive Assistant to the Chief Executive, who manages the Chief Executive’s schedule and personal arrangements, and with our Governance Admin Co-ordinator, who books travel and accommodation for board and committee meetings. Together, you will ensure the Chair has a well-organised calendar and is fully briefed in advance of key events.

The role is home-based, though you will be required to attend meetings in person, so a current UK passport and residence in the UK are essential.

The Society is dedicated to improving the lives of those living with dementia and, as a learning organisation, has individuals living with dementia among its board and committee members. We are committed to upholding our values and are looking for someone with a positive attitude, who is passionate about good governance and making a meaningful difference to those living with dementia.

About You

- Experience in supporting C-Suite directors: Demonstrable experience providing high-level administrative support to senior executives, effectively managing their needs and priorities.
- Highly organised, with the ability to manage multiple tasks and responsibilities seamlessly.
- Complex diary management with the proven ability to manage intricate and demanding diaries, coordinating meetings, travel, and events efficiently.
- Strong interpersonal skills with the ability to build effective relationships with a range of internal and external stakeholders.
- Meticulous in managing itineraries and all related logistics, ensuring everything is in order.
- Collaborative and flexible, always ready to support colleagues and contribute to team success.

Person Specification

- Proactive and able to take initiative, with a strong ability to work independently while also thriving in a team environment.
- Tact and diplomacy - Diplomatic and professional, with the ability to navigate sensitive situations with care and discretion.
- in managing complex workloads, consistently delivering quality results within tight deadlines.
- Anticipates needs and plans ahead to ensure smooth operations and the successful delivery of tasks.

About Alzheimer's Society

Dementia is the biggest health and social challenge of our time.

There are currently estimated to be 900,000 people in the UK with dementia. Many are undiagnosed and facing the realities of their condition alone.

At Alzheimer’s Society we’re working towards a world where dementia no longer devastates lives. We do this by giving help to those living with dementia today and providing hope for the future. We’re here for everyone living with dementia.
 
As a Society, we are made up of people with dementia, carers, trusted experts, campaigners, researchers and clinicians. We are the UK’s largest collective force of people with unparalleled knowledge and over 40 years of experience addressing the biggest challenges facing people living with dementia.

Our Values

We are Determined to make a difference when and where it matters most, by being passionate, focussed and making a lasting impact for people affected by dementia.

Every one of us is a Trusted expert, listening, learning and using evidence and experience. We are Better together by being open, combining our strengths, helping us to achieve more together. We are Compassionate, we are kind and honest, and we don’t shy away from challenges.

Through our values we will make the greatest difference for people affected by dementia.

We are looking for a friendly and enthusiastic Grants Assistant with proven interpersonal skills and the ability to work as part of a small team. You will have the confidence to work independently, with the ability to manage and prioritise multiple tasks as well as contribute more widely to the team’s activities.

You will be hard-working, reliable and able to work collaboratively with a wide range of colleagues across both the Charity and with staff across different hospital departments, ensuring that the reputation of the Charity and the Charity Team remains high by always working in a professional manner.

This post provides a key supporting role in the administration of the Charity, and you will provide finance and administrative support to the grant management processes to ensure that applications, approvals and payments are up to date and accurate and comply with charity policy and legislation.

An important aspect of this role will be in supporting the Grants Manager to implement the Charity’s new Grants strategy and deliver a successful grant-funding programme across the Trust, working alongside colleagues to ensure positive outcomes and the wider sharing of good news stories about grant awards.

You will be a point of contact for all grant queries and may need to guide claimants to manage the process, requiring a “helping hand” approach where necessary.

The successful candidate will have experience in an administrative or financial role, which ideally will have involved using online financial systems or databases.

Experience in the charity sector and knowledge of grant award processes would be an advantage.

KEY JOB RESPONSIBILITES

• Processing grants-related payments, working alongside the Grants Manager and other finance teams in the Trust, to investigate and resolve any discrepancies.
   
• Exporting grant and payment information from the Grants system and assisting with the reconciliation of the grants and the accounts systems as required.
   
• Maintaining the grants database and other records as necessary, ensuring systems are kept up to date and correspondence for grant applicants and suppliers are filed and stored in accordance with appropriate Data Protection requirements.
   
• Assisting in the processing, monitoring and follow-up of charity grants, including corresponding with grant applicants to obtain appropriate information to support the grant making process.
   
• Produce monitoring reports for the Senior Management Team and Grants Manager.
   
• Provide support and guidance to NUH staff and to the Charity’s fund advisors, offering advice on appropriate charitable funds expenditure in line with Charity Guidelines and the Charity Commission’s donor intent guidelines and legislation.
   
• Liaison with hospital staff and charity fundraisers in relation to donor intent, including assisting with the fulfilment of Charity Grants and procurement of small items.
   
• Be the first point of contact for small grants, participating in Trust engagement and providing support to applicants and grantees as required. Deputising with the administration of the grant applications and awards process in the absence of the Grants Manager.
   
• Undertake other work in support of the Charity’s objectives and any other duties identified by the Charity Executives and/or Grants Manager.
  
   

 GENERAL DUTIES
 

• Providing effective day to day administrative support covering the Charity phone line and jointly monitor the Charity Grants inbox ensuring all emails are answered or distributed as required.
   
• Providing cover arrangements in relation to general charity administration including opening post, ordering stationery, credit card purchasers, receiving and counting donations (cheque and cash) from staff and other donors in accordance with charity procedure.
   
• Meet and greet donors and visitors as required, and ensuring that a customer-focused approach is adopted at all times to maximise the opportunities of encouraging donor giving.
   
• Assisting new members of staff and providing absence cover for other Finance team members as agreed from time-to-time.
   
• Participating in external and internal annual audits as required.
   
• Working within legal and charity guidelines.
   
• Participating in and contributing to own Personal Development Review.
   
• To carry out any other duties that may reasonably be required.

If you would like to chat more about the role, please contact Lisa Halsall at Nottingham Hospitals Charity.

Background

Our Time Charity is a unique and pioneering organization dedicated to supporting children and young people who have parents with mental illness. Our mission is to ensure that these young individuals do not feel isolated, misunderstood, or overlooked, and to provide them with the tools and resources they need to thrive. We achieve this through innovative programmes, education, and advocacy, making a tangible difference in their lives.

Established in 2012, Our Time has grown from a small initiative into a nationally recognized charity. Our founders, driven by personal experiences and a profound understanding of the challenges faced by children of parents with mental illness, have created a compassionate and impactful organisation.

As a small, mission-driven charity, we are seeking a highly organised and reliable Freelance Executive Assistant to support our CEO and Operations Director, enabling them to focus on strategic delivery, fundraising, and programme development.

You will be confident, efficient, and values-driven, able to provide high-level administrative support and coordination. You will play a vital role in keeping our senior leadership organised and on track, ensuring smooth communication to enable the team to collaborate across all the activities and projects.

 

Key Responsibilites

This vital role will enable the leadership team to focus on strategic goals, fundraising, and programme delivery—by ensuring smooth day-to-day coordination behind the scenes. Working closely with the Operations Director, your responsibilities will include but are not limited to:

· Provide direct administrative and scheduling support to the CEO and Operations Director.

· Coordinate calendars, meetings, and travel arrangements.

· Draft and proofread correspondence, reports, and presentations.

· Manage digital filing systems and ensure documents are well organised.

· Carry out ad hoc tasks and small projects to support the smooth running of the charity.

· Coordinate and support the implementation and monitoring of internal policies.

· Support recruitment and onboarding processes including DBS checks and safeguarding training.

· Support the management of internal systems, team collaboration, and operational record-keeping.

 

Requirements

Essential:

· Proven experience as an Executive Assistant or in a senior administrative support role.

· Excellent organisational and time-management skills.

· Strong written and verbal communication skills.

· Confident working independently and managing a busy workload.

· Professional, discreet, and experienced in handling confidential information.

· A good working knowledge of Salesforce

· Comfortable using Microsoft Office, Google Workspace, and virtual meeting tools (Zoom/Teams).

· A strong interest in and alignment with Our Time’s mission and values.

Desirable:

· Experience in the not-for-profit, mental health, or education sectors.

· Familiarity with charity governance and trustee liaison.

· Experience supporting remote teams and coordinating both hybrid and inperson events or meetings.

As a small team, we value individuals who are proactive, take personal responsibility, and are comfortable working independently. Each team member plays a crucial role in advancing our charity's mission to support children and young people with a parent struggling with mental illness.

We are fully remote and meet in-person approximately 2 – 3 times per year in a range of locations easily reachable by public transport (recently London and York).

Fundraising ASSISTANT

JOB DESCRIPTION AND PERSON SPECIFICATION

Every 6 minutes someone learns that they are losing their sight. Every five hours, a baby is born with sight problems. In these moments, two profound questions emerge:

• Can this be stopped?

• How do I (or my child) live this life?

The merger of Fight for Sight and Vision Foundation on 1st April 2023 has enabled us to address both questions. By combining our strengths and expertise we are now the only significant national funder with the efficiency, capability, and capacity to increase investment in medical research and social improvement. Together we can mitigate both the prevalence and impact of sight loss.

We have a clear ambition, led by our CEO, Keith Valentine, who has valuable lived experience of sight loss. We’ve secured well-respected and highly engaged ambassadors and patrons, from Sir John Major and Marsha De Cordova MP.

We are looking for a driven, committed, and creative individual to join our dynamic team as we devise and launch a new five-year strategy. You’ll be part of something impactful and a key support within the fundraising team.

The Fundraising Assistant will play a crucial role in the future growth of our charity and the impact that we can achieve through partnerships for people with sight loss.  You will be a key part of a growing fundraising team providing support across the team. 

Responsible to  

Individual Giving Manager 

 

Direct reports  

None 

 

Working hours and contract  

This is a permanent full-time role (35 hours per week).  We will consider part-time and flexible working arrangements. 

 

Salary  

£25,000 per annum 

 

Location  

Central London with some remote working. A minimum of two days required in the office, 50 Leman Street, London E1 8HQ.

 

Start date 

As soon as possible. 

Role Responsibilities:

Individual Giving 

• Support the Individual Giving Manager with day-to-day communications with our donor base, including timely database administration to capture communication preferences and personal details. 

• Support the Database Manager with data and financial processes, including recording and batching donations, generating reports, contributing to supporter journeys and reconciling income. 

• Undertake research into new projects and areas of fundraising and highlight areas of potential opportunities to raise income and ensure continuous supporter engagement. 

• Liaise with design and print suppliers to deliver appeals and other campaigns. 

• Support the Individual Giving team in-person in the office, with the processing of direct marketing appeal responses, including banking of donations and sending thank you letters.

• Work with the Individual Giving Managers to implement supporter journeys to encourage further support to the organisation. 

Events and Community 

• Use a CRM database to effectively administer and manage event and community activities. 

• To be an ambassador at all events, supporting the delivery of our vision and ensuring that the charity’s profile and reputation are enhanced. 

• Work with the Events and Community team to send out literature and parcels to community groups and event participants in an efficient and timely manner. 

• Researching and sourcing event materials and fulfilling event packs when required.

• Support with logistics for virtual and in-person events as required. 

Wider fundraising  

• Answering inbound calls as part of the head office call team, at least two days per week, and responding to or triaging enquiries to be resolved in a timely manner.

• Working with suppliers to help design, proof and order new and replacement fundraising materials (fundraising packs, t-shirts, collecting boxes etc) as necessary.  

• Act as the first point of contact for external enquiries and manage internal post, including sorting incoming post and organising outgoing fundraising post from head office. 

• Work with the Communications team to ensure social media posts and other promotion opportunities are carefully planned and well executed.
• Work alongside the high value team Partnerships Assistant on key events and appeal tasks when required.

• Provide general administration support across the fundraising team as required. 

• Contribute to the overall fundraising strategy as a member of the Fundraising team. Share learnings and points of interest in team meetings, as well as work-based updates.

• To work in compliance with the Fundraising Regulator’s Code of Practice and data protection legislation.

 

Person specification:

 

Desirable skills, knowledge & experience 

• Excellent communicator in formal and informal communications, both verbally and in writing, to all stakeholders. 

• Proven ability to engage, inspire and enthuse a range of supporters. 

• A commitment to undertake training where required and an enthusiasm for new challenges and experiences. 

• Excellent interpersonal skills with the ability to build rapport. 

• Creative thinking, imaginative and entrepreneurial attitude towards fundraising. 

• Strong project management and prioritisation skills. 

• IT literate with experience of Word, Excel, PowerPoint, Publisher, Outlook, and databases. 

• A commitment to our values: Together we are bold, tenacious, informed and optimistic.
• Experience of using a CRM database to support relationship management. 
• Understanding of the charity sector and associated fundraising technique. 

Personal qualities 

• An understanding of and commitment to blind and partially sighted people. 

• A passion for fundraising and wanting to make a difference. Someone who is keen to succeed and keen to demonstrate their abilities.

• Highly organised with the ability to juggle several deadlines at the same time. 

• Positive, confident and enthusiastic. 

• The ability to use initiative, common sense and solve problems.

• Self-motivated, team worker with ability to work autonomously as required. 

• Willingness to work flexibly where required. 

• Approachable, creative, ‘can-do’ attitude. 

• Excellent attention to detail. 

• Comfortable with managing day-to-day routine tasks, in addition to prioritising ad hoc tasks when required. 

• A growth mindset.

Flexibility 

The role description is a general outline of duties and responsibilities and may be amended as the charity develops, the needs of the team evolve, and the role grows. The post holder may be required to undertake other duties as may be reasonably required from time to time. 

 

Application process:  

Please submit a CV and supporting statement, outlining your skills and experience relevant to the role and motivations for applying for the role (two pages maximum), with the subject ‘Application for Fundraising Assistant’

 

 

The interview process is as follows: 

• 1st Interview: Online with recruiting manager and fundraising colleague. 

• 2nd Interview and an informal meeting with colleagues: Face to face in London E1 with line manager and other members of the fundraising team.

Purpose
The Marketing Assistant is a varied role, working primarily in our Supporter Relations team, but also supporting other areas of the Fundraising and Communications team.
The primary focus of this position is to provide an excellent customer experience for CBM supporters so that every interaction is carried out with excellence, integrity and efficiency. This will help to create and be part of a supporter experience that develops and maintains long-term relationships with dedicated individuals and churches across the UK. The Marketing Assistant will ensure supporters feel valued and engaged with CBMs work.

On a day-to-day basis the position holder will be engaging with supporters by phone, email and writing, in responding to a wide range of enquiries, and carrying out administrative activities associated with marketing campaigns, donations, fundraising events and requests for materials.

The successful applicant requires strong written and verbal communication skills, as well as confidence to make outbound phone calls to build relationships, thank supporters, to share updates on our work, and ask for donations to build relationships, grow supporter engagement and maximise long-term income.
The position is part of a dedicated and enthusiastic Fundraising and Communications team, and part of this role is to provide additional administrative support to the wider team, specifically in areas such as 121 supporter communications to fundraisers doing events, churches, and legacy and in memoriam supporters.

Key Responsibilities
1. Inbound enquiries (40%)
Respond to the needs of CBM supporters and the public through the handling of inbound calls and emails in a prompt, professional, and courteous manner.

This includes:
a. Taking and processing donations over the telephone.
b. Handling requests, feedback and complaints in a respectful and timely manner, and offering solutions when appropriate.
c. Updating supporter records on the Customer Relationship Management system (currently Salesforce) and carrying out mail or email follow-up when required.
d. Responding to emails in the giving inbox, directing queries appropriately and maintaining organised records of communication.
e. Co-ordinating and responding to comments made on CBM’s social media platforms.

2. Outbound 121 communications (30%):
Carry out outbound calls to potential and existing supporters to inspire donations and explain over the telephone how support will transform lives, following set briefs and guidelines, but when applicable engaging supporters in conversation in a non-scripted approach. This includes:
a. Regular outbound calls and emails include thanking and stewardship communications, asking for support by Direct Debit, clarifying Gift Aid statuses, and discussing the possibility of supporting the charity in a Will.
b. Update the outcome of calls on supporter records on the CRM system.
c. Process donations made over the phone, carrying out mail or email follow-up when required, using existing materials and letter templates.
d. Refer follow up actions that are outside of the team’s remit to the relevant team or individual.
e. Contribute to the creation and development of guidelines for in- and out-bound telephone conversations.

3. Additional administrative duties (30%):
Perform a variety of other administrative tasks to support the wider fundraising team:
a. Data inputting, preparation and reports.
b. Updating and proofing fundraising materials.
c. Supporting speaker and church coordination when required.
d. Co-ordinating the stock and the distribution of supporter materials and fundraiser resources.
e. Mailing out church packs, thank you letters, and personalised communications, such as handwritten cards.
f. Liaise with colleagues and attend meetings to ensure up-to-date knowledge of CBM’s work.
g. Help develop a culture of enthusiasm and success, which reflects the ambitions of CBM.

Business Support Assistant (Part-time)

18 hours per week or 24 hours per week term-time- Monday to Friday

We are looking for a Business Support Assistant to join the central team at Manchester Young Lives. Previous administrative experience is required for this post, alongside good organisational and time management skills as well as the ability to multitask and prioritise deadlines. The ideal candidate will have excellent computer skills and knowledge of other digital technologies, including the confidence and ability to develop and grow within the role.

Working patterns will be discussed with shortlisted candidates at interview.

Please note CVs will not be considered as part of your application for this position. Application and demographic forms must be completed via our website. Closing date: 6th May 2025 at 9am

Only shortlisted candidates will be contacted, if you haven’t heard from us you should assume your application has not been successful on this occasion. This post is exempt from the Rehabilitation of Offenders Act 1974.