Administration Assistant Jobs in Hammersmith, Greater London

We are looking for a new team member to provide full administrative and programme support to the Employment & Careers team. The role will involve supporting the team in the day to day running of the service including the preparation of contract documentation (such as registration forms, as well as specified supporting evidence: ID proofs, Proofs of Address etc.) for submission to funding partners, uploading data spreadsheets and CMS systems, and supporting the team with promotion, outreach and engagement of our services. This includes conducting follow-ups and answering queries (by phone, email and in person) from both current and prospective participants on the programmes being delivered by High Trees. They will also be responsible for the preparation of finance related performance evidence for monthly/quarterly submission.

The successful applicant will have experience of providing efficient administrative support, be very organised and able to work to deadlines while maintaining a high level of attention to detail. Must also be flexible and excited about being at the heart of a small but fast paced team which is committed to providing an excellent service to High Trees’ users.

Benefits of working at High Trees

• 35 days annual leave (inclusive of bank holidays and 3 Christmas days) rising by 1 day each year after 2 years’ service (capped at an additional 8 days)
• Enhanced maternity/paternity/adoption leave after 2 years’ service
• Save money off a new bike with the Cycle to Work scheme
• Up to 7% contribution to the staff pension scheme
• 24/7 Employee Support Line
• Clear pay structure with yearly increments (based on performance)
• Annual Staff away day
• Premium eye-care vouchers through Specsavers and season ticket loans

Independent Age is the national charity focused on improving the lives of people facing financial hardship in later life. We believe no one should face financial hardship in later life. Our Helpline and expert advisers offer free, practical support to older people without enough money to live on. Through our grants programme, we support hundreds of local organisations working with older people across the UK. 

We use the knowledge and insight gained from our support services and partnerships to highlight the issues experienced by older people in poverty and campaign for change. We would love to find individuals from all walks of life and diverse backgrounds to join us on this journey.

Responsibilities and Person Specification:

The Team Administrator supports our in-house Studio team with the administration and delivery of our content through the design, print and digital processes.

You will have excellent administrative, communication and organisational skills. You will have the ability to work under pressure to prioritise, deliver, manage, and coordinate several projects and activities simultaneously to tight timescales. You should also understand design and production best practice, processes and techniques across both online and offline formats.

For full details on the role and requirements, please review the job description and person specification.  If your experience doesn’t align perfectly with all of the criteria in the person specification but you do meet most of them and are excited about the role, we encourage you to apply anyway. 

This is a full-time role, 35 hours per week, which you can choose to work over five days or a 9-day fortnight.

What it’s like to work at Independent Age:

We celebrate diversity at Independent Age and champion the differences that make each of us unique. We actively support and encourage people from a variety of backgrounds, experiences and skill sets to join us and help shape what we do. We aim to attract and retain a wide range of talent and create an environment where everyone can feel safe, protected, welcome and included.

We offer great benefits including 28 days annual leave plus public holidays, a generous pension scheme with life assurance, and fantastic learning and development opportunities. We also offer a number of enhanced leave provisions and benefits.

We know that a good work life balance helps us perform at our best and supports wellbeing. Flexible working hours and hybrid working is standard for all (those contracted to work in the office usually attend 1 day per week). But if you need a different form of flexibility, we are always happy to talk flexible working. 

You can find out more about what it’s like to work at Independent Age by visiting our website.

Application Process:

To apply, please visit our website to submit a CV and a Supporting Statement, detailing how your skills and experience meet the criteria within the Job Description and Person Specification (please do not hesitate to contact us if you have specific requirements and need support to apply in an alternative format).

To support our commitment to equity, diversity and inclusion our hiring managers use anonymous shortlisting. Therefore, please do not include your name, photo, or information to indicate your gender or age in your CV and supporting statement. Please do not omit dates of employment. Please ensure the title of any uploads does not contain your name. 

Independent Age is committed to safeguarding and follows Safer Recruitment practices to ensure we are safeguarding those we work with. We therefore ask that you supply your full work history with explanations for any gaps in the application documents you submit and, if offered the post, we will require two employment references including your current or most recent employer.

Closing Date: 23:59, Sunday 06 October

Interview Dates: Initial interviews will be held on 16 October, in person at Independent Age, 18 Avonmore Road, W14 8RR 

Working for The Royal Marsden Cancer Charity offers you a challenging and rewarding career, as well as the chance to really improve the lives of those living with cancer.

In the role of Individual Giving Assistant – Supporter Retention & Development at The Royal Marsden Cancer Charity, you will play a key role in supporting the Individual Giving team. Your work will focus on retaining and developing relationships with supporters, ensuring they have the best possible experience with the charity. This includes managing supporter queries, processing donations, and providing sensitive and empathetic communication, particularly with those donating in memory of loved ones.

You will also help execute fundraising campaigns, contributing to the planning, proofreading of materials, and adhering to timelines and budgets.

Additionally, you’ll provide administrative support to the team, maintaining accurate records and occasionally covering reception duties, to ensure smooth day-to-day operations. This role is crucial in helping the charity achieve its ambitious fundraising goals while making a meaningful impact on the lives of cancer patients.

We are urgently seeking an Administrative Assistant to join our God Loves You Tour team. The role is full time, but part time will also be considered, and will be based from our London Hub office, in East London.

This is a fixed term position with an immediate start, to end 31 July 2025. The successful candidate will have previous administrative experience, excellent attention to detail with the ability to work to tight deadlines. Key duties will include:

• Providing day to day administrative support in the office for the GLYT London

• Compiling weekly feedback report for Bus Route Director of Engagement

• Maintaining and updating information and records using Microsoft Office suite

• Organising travel arrangements for staff, including booking accommodation, transfers, car hire, and other travel logistics as needed

• Organising couriers and assist in co-ordinating marketing materials

• Handling administrative duties relating to the Christian Life & Witness Course training (CLWC)

• Monitor CLWC registrations and class attendance

• Ensuring that all administrative processes are in place for CLWC and that they are followed, including post event administrative tasks

• Responding to general enquiries relating to the London Tour Bus Program including phone calls and email enquiries

• Interfacing with the HUB office Staff to process information and prepare data for the database, based on requirements needed for the London Tour

This role requires a basic Disclosure & Barring Service (DBS) check to be completed.

In accordance with the Equality Act of 2010 and due to both the nature and context of the role there is an ‘occupational requirement’ for the post holder to be an evangelical Christian. The job holder should be committed to the purpose of BGEA and be able to demonstrate enthusiasm for the Christian purposes of the organisation and be able to live out, hold to, support and contribute to its Christian ethos.

The Jean Sainsbury Animal Welfare Trust was established in 1982 to support UK registered animal welfare charities involved with the rescue, rehabilitation, release and rehoming of domestic and wild animals; the conservation of wildlife and its habitat and the promotion of the understanding of animals and their welfare. By giving to smaller organisations, relatively modest grants can have a significant impact on animals and those who care for them.

As Administrative Assistant you will work alongside the Administrator to ensure this impact is sustained by monitoring and evaluating applications from submission through to awarding and beyond. You will liaise with applicants, guiding them through the process, while also keeping in contact with our Board of Trustees. Meetings are held six times a year to agree awards and you will produce reports and summaries to aid Trustee’s decisions.

This is a fantastic role if you have an interest in animal welfare as there is the opportunity to learn about organisations the Trust supports and the challenges they face in a rapidly changing world.

Benefits include:

• Competitive salary: £18,000pa (FTE £30,000) 
• Flexible working hours of 21 hours/week - these may vary depending on workload
• Hybrid working  - with a minimum of one day a week at our office (two days a week during the probation period) 
• 28 days holidays pro rata (inclusive of Public Holidays)
• Pension scheme (NEST)
• Central London office: 10-15 minutes walk from Earls Court/Kensington Olympia stations

You will be actively involved in the day to day running of a small office with financial and premises management being core tasks. As you grow into the role there will be opportunities to take on more responsibility and learn about charity administration.

The Trust offers a friendly, supportive environment but also the freedom to work independently. Self-motivation, the ability to manage your workload, work collaboratively and communicate clearly are essential, as is experience of the following:

• Setting up and maintaining accurate records via databases, spreadsheets and electronic filing systems
• Evaluating information against a set of criteria
• Producing accurate, clearly presented reports and documents
• Financial tasks (payments, invoice tracking, monitoring expenditure and income)
• Organising meetings, including preparation of meeting materials and taking minutes
• Creating and maintaining social media accounts for a small organisation

Essential skills are:

• Excellent written and spoken English
• Accurate numeracy
• IT skills including - Microsoft Word and Excel, emails, Teams, Microsoft Sharepoint
• Time management and prioritisation of a varied workload

Experience in the following will be an advantage:

• Creating website content
• Setting up and maintaining social media accounts

Apply by submitting your CV and cover letter. Please note, applications without a covering letter will not be considered. Please make sure your CV gives contact details for two referees and your letter details how your experience and interests make you an ideal candidate for this role. 

The closing date for applications is 07/10/2024 but we reserve the right to close the vacancy early if a high volume of applications is received. 

Interviews are planned for 17/10/2024.

It is anticipated that the successful candidate will start work by 01/01/2025 at the latest, and ideally before this.

About HMFC

Are you interested in joining a team that is seeking to support everyone's life journeys?

Heathrow Multi Faith Chaplaincy (HMFC) is a Charity based at Heathrow Airport working with both passengers and staff of all faiths and none. If this is something you might be interested in then click on the link below.

What we are looking for

We are looking for an experienced administrator who can work respectfully with everybody, who is both a team player and able to work independently, you must have high standards of integrity and be able to keep confidences. You will be able to prioritize tasks to meet multiple deadlines and have strong organizational skills. Some of your duties would include:

  I. Personal Assistance & Administration supporting the Head and Deputy Head of HMFC.

II. Governance Support

III. Verification and data administration

IV. Coordinating specific projects

What we provide

We provide 25 days annual leave + Statutory Bank Holidays, and pension where the current maximum contribution made by HMFC is 7% of salary and the minimum contribution made by an employee is 5% of salary/ eligible earnings

Please refer to the attachment below for the full job pack and person specification.

Job Title: Retail Operations Administrator

Location: London

Salary: £27,104.62 per annum

Weekly Hours: 35

Reference: YMC1047962

About YMCA England & Wales:

At YMCA, we are committed to helping young people, families, and communities across England and Wales thrive. Our Retail Operations play a crucial role in supporting this mission by generating vital funds through our charity shops. If you are passionate about making a difference and eager to build your career within a purpose-driven organization, this could be the perfect opportunity for you.

Job Description:

We are seeking a detail-oriented and proactive administrator to join our team at YMCA England and Wales. In this role, you will provide essential administrative support to our field and support teams, ensuring smooth and efficient day-to-day activities. This is an excellent opportunity for an organised individual looking to advance their career in a fast-paced, supportive environment, with the potential to grow within the YMCA family.

Key Responsibilities:

- Print, pack, and dispatch resources to stores and field teams

- Respond to phone calls and emails, utilising standard templates where applicable

- Coordinate hotel and meeting room bookings for team meetings and events

- Provide administrative support to field and support  teams

- Deliver exceptional customer service to stores and customers

- Perform accurate data entry and maintain administrative records

- Assist with other administrative tasks as needed to ensure operational efficiency

Skills we are looking for:

- Proficiency in Microsoft Office (Word, Excel, Outlook)

- Strong communication and customer service skills

- Excellent organisational abilities with a keen attention to detail

- Capacity to handle multiple tasks efficiently in a fast-paced environment

- Previous experience in retail is advantageous

Why join us?:

At YMCA, you’ll be part of a team that makes a real difference in the lives of people across England and Wales. We offer a welcoming, inclusive working environment and opportunities for career growth within the charity sector. If you are committed to supporting our mission and are ready to take on a dynamic administrative role, we’d love to hear from you!

What you can expect:

-Competitive pay and generous allowances regarding holidays, healthcare, pensions, life assurance and maternity/paternity/adoption leave, employee assistance programme, annual season ticket loan* and subsidised gym membership* (*upon successful completion of probation)

Our recruitment process is anonymised and candidates' names are hidden. We welcome and encourage job applications from people of all backgrounds, particularly those from disabled and Black, Asian and Minority Ethnic (BAME) candidates. Safer recruitment is important to us and the successful applicant will be asked to provide two references. They will also be required to complete a safeguarding self-declaration, safeguarding training and undertake a DBS check.

How to apply:

If you believe you have the skills and enthusiasm to excel in this role, please submit your CV. 

About our Education and Research Team:

See the impact your admin and communication skills make. Every day.

At Princess Alice Hospice, you can make a satisfying, rewarding contribution for a great cause. We’re a friendly team committed to sharing our knowledge and expertise. Our strategic aim is to share our skills and expertise in end of life care through education and research. We’re big enough to give you opportunities and training. But small enough for you to see the difference you make. As a team we will support you to grow and learn in your role with training, experience, and fantastic benefits.

About the role:

We’re looking for an Admin Assistant to support our Education and Research team for a period of 12 months. The role is varied and includes processing of learner enrolment, attendance and payment data, issuing certificates of attendance and collecting and collating evaluations. A substantial part of the role also involves being the first point of contact for course enquiries. 

You will have defined areas of responsibility but also be required to be adaptable and undertake other administrative tasks when necessary.

About you:

You’ll have great interpersonal skills and ability to produce accurate and well-presented work. You'll also have knowledge of computer systems and programmes including MS Office, and accounting software. You will be able to organise your own workload whilst responding to ever changing priorities.

If you’re a dynamic and organised person who shares our values and are looking for a new role in a supportive and inclusive environment, we would love to hear from you!

Our benefits:

As well as our competitive salary package and the opportunity to join an organisation which puts patients at the heart of what we do, we also offer a range of great benefits, which include:

• 27 days’ annual leave, plus recognised public holidays (pro rata for part time hours)
• monthly group reflections via Schwartz Rounds sessions
• free on-site parking
• tranquil Hospice grounds
• subsidised meals at our on-site restaurant
• Employee Assistance Programme
• access to Blue Light Card discount card
• access to our Group Pension Scheme
• excellent changing facilities (with showers, fresh towels, and hairdryers)
• wellbeing - we provide a programme of activities, opportunities, and guidance to inspire and support our employees to live a healthy life, at home and at work.

Discover the difference you can be.

About us:

Princess Alice Hospice is one of the top ten adult hospices in the UK, providing specialist palliative care and support to a community of more than a million people living in Surrey, south west London and Middlesex.

Are you an organised and proactive individual with strong Administration and Organisational skills?

Charity People are delighted to be working with an International Education Charity that provides transformative education, uniting students worldwide to promote peace, sustainability, and global understanding.

There is an opportunity for an Administrative Associate to join their London office on a temporary basis until mid-December.

Administrative Associate
Location: central London (Hybrid - 2-3 days per week in the office)
Pay: £14.50 per hour plus £1.75 per hour holiday pay
Working Hours: 30-35 hours per week (depending on workload)
Duration: Until mid-December
Interviews: Week commencing 30th September
Start Date: ASAP

Key Duties and Responsibilities:

• Oversee the daily administrative operations of the London office, ensuring smooth and efficient processes.
• Provide friendly, professional support to staff, volunteers, and visitors, many of whom are from a global community where English is not their first language.
• Maintain a welcoming and secure environment for all office visitors.
• Manage phone calls, emails, letters, packages, calendars, and travel arrangements for staff.
• Build and maintain excellent working relationships with managers, volunteers, and members.
• Set up and manage corporate accounts (Zoom, Google Workspace) and assist with IT queries.
• Organise and coordinate logistics for office events, such as staff training days and HR Network events.
• Continuously improve administrative systems and processes to enhance office efficiency.

You will be a confident communicator with strong organisational skills and the ability to manage multiple tasks efficiently. Experience in administrative roles, particularly within a multicultural environment, will be highly valued.

How to Apply:

If you are interested in this opportunity, please apply without delay as we are reviewing applications on a rolling basis. There will be a one round virtual interview as part of the interview process.

Charity People actively promotes equality, diversity and inclusion. We match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.

We are working with a regulatory body based in central London who are looking for a Senior Administrative Assistant on an 18 month fixed term contract. As a regulatory body, they regulate legal professionals, to make sure they are working within public interest - this role will support with an ongoing project relating to a high number of cases they are currently receiving.

You will work alongside the Case Manager, and Senior Case Officer by undertaking a range of administrative tasks to support the team.

As Senior Administrative Assistant you will

• Maintain and develop the document management system, ensuring the collation of document management.

• Maintain logs on excel.
• Attend meetings with caseworkers, and take meeting notes.
• Liaise with third parties as necessary ensuring that enquiries are progressed effectively.
• Arrange meetings for the staff of the units.

To be successful in the role they are looking for someone who

• Has strong administrative experience, including handling email, preparing mail, records handling and dealing with telephone calls.

• Strong electronic and copy file management skills.
• Good diary management skills.
• Good team working skills.
• Resilient with the ability to work under pressure.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Admin Officer - Resilient Water Accelerator

Contract: Permanent, Full Time, 35 hours per week

Salary: £33,233 - £34,894 with excellent benefits

Location: London, UK

Hybrid working: A minimum of 40% of working time is spent face to face, either in London office, or as a result of external engagement or travel for WaterAid. WaterAid is located at Canary Wharf, London and this will be your location and contract base. In order to apply for this post, you must be able to demonstrate your eligibility to work in the UK.

About WaterAid:

Want to use your skills to play a vital role in making clean water, decent toilets and good hygiene normal for everyone everywhere? We need passionate, creative and dedicated people. In return, you will be encouraged and empowered to be yourself at your very best. Together, we will make a bigger difference.

Join WaterAid as Admin Officer - Resilient Water Accelerator to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good.

About the Team:

The Resilient Water Accelerator (RWA), hosted by WaterAid, is a global initiative that aims to:

• Address the climate impacts on water to strengthen resilience in vulnerable communities;
• Secure greater investment from public and private sources in water infrastructure and services;
• Ensure this work can be replicated and scaled to increase long term water security.

To achieve this we will work with policy makers, experts, investors and communities to identify critical climate risks to water and shape a business case for priority projects.

We will work to ensure these projects act as positive examples of a new approach to programme development in the water and climate sectors.

This role will play an essential part in delivering our international programme of work.

As the Admin Officer, you will be a critical part of the Global Secretariat- helping to link the different parts of the RWA together and co-ordinate with our partners around the world.

About the Role:

You will work with the Senior Management Team to ensure the team can deliver our work to the high standards we set for ourselves. As the RWA delivers its ambitious programme of work the post holder will ensure we are delivering high quality events, prompt and regular engagement with key stakeholders, and rapid and consistent processing of contracts, payments and reporting for donors and suppliers. This will require the ability to build an understand of the processes and objectives of WaterAid and the Resilient Water Accelerator so that we respond appropriately to work and opportunities as they arise, and are conducted in line with agreed policies and procedures.

You will be accountable for:

• Providing support and solutions as the RWA puts in place new structures and systems ahead of independence, working with SMT to explore the practical and regulatory steps towards building our own independent systems.
• Take the lead in engaging with WaterAid's finance processing systems
• Process payments
• Develop contracts and due diligence
• Prepare invoices and work with the team to develop budget forecasts
• Support events and publications
• Help the team engage designers and publicity services for event and publications
• Support planning and project management for events and publications
• Liaise with WaterAid's communications team to ensure visibility of RWA activities
• Support Hiring and Training
• Support the recruitment and onboarding process for new staff, organising recruitment campaigns, working with WaterAid's People Team, and liaising with candidates.
• Supporting staff activities, including logistics for travel and accommodation for training, aways days and in-person meetings

About You:

• Ability to act on your own initiative to ensure momentum of our work is maintained
• Good attention to detail
• Ability to produce high quality written work in English with a strong eye for detail
• Experience of organising events
• Experience in administration - contracts, payments and project management procedures
• Passionate about climate adaptation and water security, and driven to make a difference in the lives of vulnerable communities
• Strong team player and willingness to be flexible to respond to changing priorities.

Closing date: Applications will close at 23:59 on 29 September 2024. Availability for interview is required week commencing 7 October for online interview

How to Apply: To see the full job pack, please click 'Apply'. Please apply by submitting your CV and a cover letter into one document in either Word Document or PDF format.

Pre-employment screening:

In order to apply for this post, you must be able to demonstrate your eligibility to work in the UK. All our vacancies require a basic Disclosure and Barring Service (DBS) check to comply with our Safer Recruitment policy.

Our Benefits:

• 36 days' holiday (including 8 Bank Holidays)
• Option to buy an extra 5 days annual leave
• We offer a generous pension plan with employer contribution of up to 10%
• Wide range of flexible and agile-working arrangement
• Season Ticket Loan
• Free annual eye tests
• Pay as You Give charitable giving scheme
• Enhanced Maternity and Adoption/Surrogacy pay, Shared Parental Leave and Paternity Leave
• Sabbaticals
• Volunteer Day

Our Commitment

Our People Promise:

We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose - where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal opportunities:

We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.

Safeguarding:

We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously.

We are seeking a highly organised and proactive Executive Assistant and Administrator to support our team and ensure the smooth operation of our office. This is an exciting opportunity for an enthusiastic and self-motivated, experienced executive assistant with administration experience to join our warm and friendly mental health charity. Dose of Nature is in an exciting phase of growth as we continue to receive greater funding to expand our reach. This role requires a detail-oriented individual with excellent communication skills, who can manage multiple tasks and priorities efficiently. You will assist with incoming calls and enquiries from our clients and volunteers whilst supporting our team members with recurring daily tasks and stand-alone projects with minimal direction and supervision. 

The successful candidate will be a key player in facilitating our mission by providing exceptional administrative support and contributing to the overall effectiveness of the organisation. We offer candidates hybrid working arrangements with the opportunity to work on-site in our nature reserve at Pensford Field, near Kew Gardens, 1-2 days per week. 

We are looking for someone with enthusiasm, passion, and a can-do attitude, who is confident in making decisions and solving problems. You will need to hit the ground running, must be able to deal with conflicting demands and prioritise work whilst ensuring that a high-quality service is provided and that deadlines are met. You must be professional, with good attention to detail and a high level of discretion, with great written and verbal communication abilities and excellent organisational skills.

The nature of the role may require occasional flexible hours such as occasional evenings to cover quarterly Board meetings and other events as necessitated by the needs of the charity. 

We have a fantastic opportunity for an experienced Assistant to join us and support our Fundraising Director (FR Director), based in our London office.

You will support our Fundraising Director in effective management of the fundraising teams across our UK centres, and the central expertise in Trusts, Major Gifts and Partnerships.

Your responsibilities

• You will support our Fundraising Director in managing and delivering our fundraising objectives and targets for the UK
• Supporting our Fundraising Director in managing, developing and stewarding key high value donor relationships, key stakeholders, and senior volunteers
• Assist our Fundraising Director in managing their workload, managing all mail, correspondence, email and telephone contacts, diary management and travel plans
• You will routinely manage the monthly collecting of reports or data required to produce pipelines and forecasting
• In the absence of the Fundraising Director, you will be responsible for communicating with key stakeholders – utilising their highly developed interpersonal skills to receive and provide complex information

Benefits we offer

In addition to a highly rewarding career, we offer a range of staff benefits including:

• a unique, experiential induction based in one of our centres
• a competitive holiday entitlement
• workplace pension with the option to apply to continue NHS pension
• the option to apply for a Bike Loan, Travel Card Loan and Ride to Work scheme and much more

World Jewish Relief created the Specialist Training and Employment Programme (STEP) for refugees in 2016 and today we are the largest provider of specialist employment support to refugees in the UK.

STEP provides a bespoke employment programme that addresses the complex barriers that refugees face when preparing for, and ultimately finding work in the UK.   We now have an exciting opportunity for a Programme Assistant to join the STEP team. You will play a crucial role in assisting Employment Advisors to provide employment support to refugee clients across the UK.

You will be responsible for:

• Supporting with administration and management of programmes, including regular reporting
• Supporting Employment Advisors with client referrals and other general support
• Assisting with the ongoing monitoring and impact measurement of programmes
• Analysing results and identify trends to use data to drive changes and improve quality of programmes.
• Answering referral phone line
• Supporting referral process and management of referrals
• Eligibility assessments of prospective clients
• Triaging enquiries from case workers and public

About you

We are looking for candidates who have:

• Previous administrative / team support experience
• A high level of administrative skills including a good knowledge of Microsoft packages and databases
• Strong Excel skills
• Excellent attention to detail and accuracy across every aspect of your work
• High levels of efficiency and the ability to prioritise work and meet deadlines
• Ability to use your own initiative and make independent decisions.
• Competency in speaking another language is desirable e.g. Amharic, Arabic, Dari/Pashto, Dinka Farsi, Kurdish, Ormo, Somali, Tigrinya, Turkish

​Benefits

We offer a range of benefits including:

• 23 days holiday pro rata plus bank holidays and Jewish holidays.
• Pension scheme – we contribute 5% to the World Jewish Relief pension scheme.
• Life Insurance – up to 3 times salary to nominated beneficiaries.
• Health Cash Plan – cash back to cover the costs of dental treatment, optical care, specialist consultations and a range of complementary therapies.
• Enhanced maternity & paternity pay.
• Employee Assistance Programme – free, confidential advice or support with any personal or work. related concerns or free counselling if needed.
• Season ticket / travel to work loan.
• Cycle to Work Scheme.
• On Friday the office closes at 3pm.

Equality, Diversity and Inclusion

World Jewish Relief promotes equality, diversity and inclusion in our workplace. We invite and welcome applicants from diverse backgrounds. We encourage applications from candidates of different ethnicities, socio-economic backgrounds, race, gender, age, disability, sexual orientation and of faith or none that meet the criteria set out for this role. You don’t need to be Jewish to work for us, but you must share our desire to assist those who need help based on their vulnerability, not their identity, recognising the dignity and potential of all people.

To apply

Please upload your CV and a cover letter explaining how you meet the criteria in the person specification.

Interviews will be held on Tuesday 8th October