Actionaid Uk Jobs

Role Title: Retention Officer

Salary: £32,089 to £37,604 (Location dependant salary-Role available from London or Chard, Somerset)

Location: London/Chard, Somerset (Hybrid)

Tenure: Permanent Full Time

ActionAid UK is a member of the ActionAid Federation, an international charity that works with women and girls living in poverty. As part of the ActionAid Federation, we work with women and girls, our partners, and dedicated staff in 43 countries to end violence and fight poverty so that all women, everywhere, can create the future they want.

Are you a keen advocate of women and girls’ rights in emergencies? 

Are you a creative and data-driven marketer with a passion for engaging supporters and making a real impact? 

Do you want to be part of an organisation that is driving positive change worldwide?

Then we'd love to hear from you! Join ActionAid UK as a Retention Officer and play a crucial role in strengthening supporter relationships and securing long-term funding for our mission to end poverty and injustice.

At ActionAid UK, we believe that every supporter plays a vital role in our work. As a Retention Officer, you will help shape the way we connect with donors, ensuring they remain engaged, inspired, and committed to our cause. You will work within the Individual Giving team, delivering innovative, multi-channel campaigns that maximise retention and increase the lifetime value of our supporters. This is an opportunity to experiment with new ideas, data-driven insights, and cutting-edge digital approaches to create powerful supporter experiences. You’ll be at the forefront of transforming the way we communicate, ensuring every donor feels valued and connected to the impact of their support.

What You’ll Be Doing

• Developing and delivering engaging fundraising campaigns across direct mail, email, and digital platforms, ensuring supporters stay connected to our cause.

• Creating meaningful supporter journeys, using data insights to segment, personalise, and optimise communications for maximum engagement.

• Analysing campaign performance, gathering insights, and applying learnings to improve future retention strategies.

• Collaborating with internal teams across Data and Insight, Digital Marketing, and Supporter Engagement to create integrated, seamless experiences for donors.

• Supporting emergency appeals, ensuring we can respond quickly and effectively to humanitarian crises.

• Championing innovation, bringing fresh ideas and creative solutions to our fundraising efforts.

You are a motivated and results-driven supporter marketer with a strong understanding of supporter retention and direct marketing. You thrive in a fast-paced environment and are passionate about using data, creativity, and digital innovation to engage audiences.

You will bring:

• Experience in direct marketing campaign development, from planning to execution and evaluation.

• A data-driven mindset, with knowledge of segmentation, targeting, and personalisation to enhance supporter engagement.

• Strong project management and organisational skills, ensuring campaigns are delivered on time and within budget.

• A collaborative approach, working effectively across teams to develop impactful supporter experiences.

• A commitment to ActionAid UK’s mission, feminist values, and social justice principles.

What We Offer

At ActionAid UK, we empower our team to drive change, innovate, and make a lasting impact. As a Retention Officer, you’ll benefit from:

• A dynamic, supportive environment, where your ideas and creativity are valued.

• Opportunities for professional development, with access to training and mentorship.

• Flexible working arrangements, supporting your work-life balance.

• The chance to work on campaigns that make a real difference, helping to transform lives and communities.

If you’re ready to take on an exciting and innovative role where your marketing skills can help change the world, apply today to join ActionAid UK as our Retention Officer. Let’s inspire lasting change together!

Due to the nature of this role, the successful candidate will be asked to participate in criminal records checks at the point of offer.

Additional Information:

Diversity, Equality, Inclusion and Belonging:

Diversity, Inclusion and Belonging are key to our organisational culture. We are on a journey to become not only an anti-racist organisation but one that proudly

celebrates the diversity of all applicants and employees. We look forward to you bringing your full self to work, proudly sharing your unique perspective and helping us to shape our combined future. We especially welcome applications from those from underrepresented/marginalised communities.

AAUK is a disability Confident Committed organisation and as such any candidate that declares a disability will be shortlisted for interview if they meet the essential criteria for the role.

Referencing and Safeguarding:

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include safeguarding, criminal records and terrorism

finance checks. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

ActionAid UK is committed to preventing any form of sexual harassment, exploitation, and abuse (including child abuse and adult at-risk abuse) and responding robustly when these harms take place. We expect all ActionAid UK Staff and ActionAid UK Representatives to share this commitment. We will not tolerate our Staff or other representatives carrying out any form of sexual harassment, exploitation or abuse towards anyone we come into contact with through our work.

Working practices:

ActionAid is committed to supporting flexible working. If you would like to discuss flexible working options, including the possibility of a job share for this role, there will be space to do so during the interview process.

ActionAid UK has a hybrid working policy for many of our roles. The requirement will vary from team to team and the responsibilities of individual roles. As a minimum, all colleagues are expected to attend the office 12 days per year, plus additional time for induction, training, and “Company Connection days.” Some roles may require in- office attendance on all days and if so, these will clearly be marked as in-office

roles.

Please note that ActionAid UK does not offer fully remote working

options. We encourage you to discuss hybrid working expectations at interview.

Recruitment Processes:

Please note that ActionAid UK may review, shortlist and interview candidates prior to the closing date so we encourage all candidates to apply as soon as possible.

If we receive a very high response, we may close the vacancy early and will not accept further submissions.

Role Title: Microsoft Dynamics Developer

Salary: £48,166 - £49,558

Location: London

Tenure: 1 year Fixed Term - Hybrid

ActionAid UK is a member of the ActionAid Federation, an international charity that works with women and girls living in poverty. As part of the ActionAid Federation, we work with women and girls, our partners, and dedicated staff in 43 countries to end violence and fight poverty so that all women, everywhere, can create the future they want.

Are you a keen advocate of women and girls’ rights in emergencies? 

Are you a passionate Microsoft Dynamics Developer looking for your next opportunity to make a real-world impact? 

Then we'd love to hear from you!

We are looking for a skilled Microsoft Dynamics Developer to join our team and help us enhance our CRM capabilities. The purpose of this role is to develop and customise Microsoft Dynamics 365 solutions to support ActionAid UK's mission and operations. By creating efficient and effective CRM solutions, the Microsoft Dynamics Developer will enable our team to better manage donor relationships, streamline processes, and improve overall organisational effectiveness.

By developing and customising Microsoft Dynamics 365, you’ll support key organisational efforts to enhance donor engagement, optimise performance, and empower teams with user-friendly technology. Every project you deliver will directly support our fight against global poverty and inequality, making this a career-defining opportunity.

This role goes beyond just code and data; it’s about creating cutting-edge solutions that enhance the way we connect with supporters, donors, and activists. You’ll play a key role in shaping how ActionAid UK leverages technology to strengthen relationships, streamline our operations, and improve our ability to deliver on our mission.

In this exciting role, you’ll:

• Develop impactful solutions by designing and customizing Microsoft Dynamics 365 to meet the evolving needs of our teams.
• Lead innovation by implementing powerful integrations through platforms like Power Apps, Power Automate, and Power BI.
• Be a key collaborator, working closely with stakeholders across fundraising, campaigns, and digital teams to translate their needs into technical solutions.
• Empower our users by providing training, maintaining documentation, and offering ongoing support to ensure they can maximise the potential of our CRM systems.
• Be a force for change, representing the IT and Data team in meetings and contributing to broader organisational strategies.

What We Offer

At ActionAid UK, we believe in empowering our people. We provide:
• A supportive, values-driven environment where your work directly supports our mission to drive equality and justice for women and girls worldwide.
• Opportunities to innovate through cross-functional collaboration and strategic IT initiatives.
• Personal development through training and the chance to work with diverse teams committed to making a difference.

 

If you’re ready to take on a dynamic role that merges technology with a cause, apply today to join ActionAid UK as our Microsoft Dynamics Developer. Let’s work together to create a world where everyone has the opportunity to thrive.

At ActionAid UK, we are on a mission to change lives and empower communities around the globe. Join us as a Microsoft Dynamics Developer and become a vital part of our journey towards innovation and transformation.

Due to the nature of this role, the successful candidate will be asked to participate in criminal records checks at the point of offer.

Additional Information:

Diversity, Equality, Inclusion and Belonging:

Diversity, Inclusion and Belonging are key to our organisational culture. We are on a journey to become not only an anti-racist organisation but one that proudly

celebrates the diversity of all applicants and employees. We look forward to you bringing your full self to work, proudly sharing your unique perspective and helping us to shape our combined future. We especially welcome applications from those from underrepresented/marginalised communities.

AAUK is a disability Confident Committed organisation and as such any candidate that declares a disability will be shortlisted for interview if they meet the essential criteria for the role.

Referencing and Safeguarding:

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include safeguarding, criminal records and terrorism

finance checks. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

ActionAid UK is committed to preventing any form of sexual harassment, exploitation, and abuse (including child abuse and adult at-risk abuse) and responding robustly when these harms take place. We expect all ActionAid UK Staff and ActionAid UK Representatives to share this commitment. We will not tolerate our Staff or other representatives carrying out any form of sexual harassment, exploitation or abuse towards anyone we come into contact with through our work.

Working practices:

ActionAid is committed to supporting flexible working. If you would like to discuss flexible working options, including the possibility of a job share for this role, there will be space to do so during the interview process.

ActionAid UK has a hybrid working policy for many of our roles. The requirement will vary from team to team and the responsibilities of individual roles. As a minimum, all colleagues are expected to attend the office 12 days per year, plus additional time for induction, training, and “Company Connection days.” Some roles may require in- office attendance on all days and if so, these will clearly be marked as in-office

roles.

Please note that ActionAid UK does not offer fully remote working

options. We encourage you to discuss hybrid working expectations at interview.

Recruitment Processes:

Please note that ActionAid UK may review, shortlist and interview candidates prior to the closing date so we encourage all candidates to apply as soon as possible.

If we receive a very high response, we may close the vacancy early and will not accept further submissions.

Grants Manager-Ukraine Humanitarian Programme 

Salary: £42K per annum. 

Contract status: 2-year fixed term contract 

***Please download the job description for full details. Applicants must have relatable experience in the Humanitarian sector, with experience gained within any of DEC's 15 member charities is hugely desirable*** 

The Ukraine Humanitarian appeal raised £439 million and helped an estimated 6.9 million people in Ukraine and neighbouring countries. The Grants Manager is integral in working closely with DEC colleagues and member charities to build and sustain, a solid understanding of the evolving humanitarian context. The Grants Manager will also lead on oversight of the DEC Ukraine programme including the reporting cycle, adaptive programming and facilitate strong and relevant engagement with DEC member charities and local partners as well as external briefings over the duration of the response. 

Key responsibilities: 

Communication and Collaboration 

• Key programmes point of contact regarding the DEC funded programme, responding to enquiries from member charity programmes and other related staff, facilitating timely and accurate communication. 

• Maintain strong understanding of response context. 

• Manage and provide timely, response briefings to internal and external audiences, key stakeholders including the Foreign, Commonwealth and Development Office [FCDO] and, other key stakeholders. 

• Travel to Ukraine and surrounding response countries to deliver workshops with members and their local partners. 

Analysis and Reporting 

• Review, evaluate, and advise on member charity project plans and reports for consistency, trends analysis and coherence of data across submitted documentation. 

• Contribute to the review and analysis of plans and reports submitted by member charities in response to DEC appeals. 

• Share timely and relevant information and analysis from plans and reports with DEC member charities and local partners.

• Manage external reporting requirements including preparation of stakeholder reports and infographics. 

Management and Leadership 

• Coordinate the team’s surge capacity to deliver points above, which may involve managing and inducting a team of external consultants and training them in the use of our knowledge management system [Box]. 

• Coordinate with the Programme Quality, Accountability & Learning team to ensure monitoring, learning and accountability initiatives are timely and appropriate to the response. 

• Support with real-time reviews, community perception studies and other related MEAL activities. 

If you have recently worked in a humanitarian team in any of DEC’s 15 member charities, or have demonstratable humanitarian experience within the Ukraine response or other large scale Humanitarian responses, with the competence to prepare timely/accurate reports and deliver credible presentations to diverse audiences, then you will be perfect to join an incredible team and organisation at the DEC.

We cannot predict the need for a future appeal, but should one occur during the contract for this role, the successful applicant may be asked to stay on for an extended period. 

How to apply 

Please provide an anonymised CV & cover letter and state your initials (only) on both documents. Please send both (anonymised) documents sharing your full name in the email correspondence 

We will be interviewing on a rolling basis. Should you not hear from us within 4 weeks of submitting your application, please assume that you have not been successful on this occasion. 

The DEC is committed to the safeguarding and protection of children and vulnerable adults and participates in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from successful applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment.

By applying, the job applicant confirms their understanding of, and consent, to these recruitment procedures.