Account Manager Jobs in Westminster, Greater London

Assistant Financial Accountant

Come and join a growing social enterprise whose mission is to create innovative solutions through enterprise that unlock social and economic opportunities for people trapped in poverty.

The finance team here at The Big Issue Group are looking for a Assistant Financial Accountant to lead on month end processing and quarterly reporting for our group of four trading companies. You will also:

• Be a key player in setting the right tone for the accounting process within the Big Issue Group's four trading companies so that they are both robust and simple.
• Providing detailed explanations to the business on its expenditure.
• Writing commentary on quarterly P&L, balance sheet movements and cash flow statements.
• Continual review of financial policies, processes, and controls with a view to improvement
• Work across all areas of the finance teams remit across the Group.

You will hold an ACCA qualification (or finalist), have experience in a similar financial accounting role (ideally in another social enterprise) and have a good working knowledge of taxation, relevant legislation and accounting systems (preferably Sage).

This is a hands on role working closely with the Head of Accounting and joining a team that has a commitment to staff development and will actively support dedicated team members in their career development.

For a full job description including the summary of responsibilities, skills, qualities and experience required for the role, please download from the link below.

Salary and Benefits:

• Salary £35,000 - £45,000 per annum (dependent on experience)
• 25 days holiday plus bank holidays incrementally increasing with service.
• Flexible working policy
• Pension scheme
• Private Health care cover
• Enhanced Family benefits
• On-going learning and development
• Employee Assistance programme to support your health and wellbeing
• Perkpal Benefits scheme

Workplace details

Whilst this role will be based at the Big Issue Group Head Office in Finsbury Park, the finance team are mostly based remotely - currently visiting the office once per month and working the rest of the time from home. The successful candidate would be welcome to work in the office more frequently however if they desired. They should also be prepared to visit the office more frequently if the role requires.

Closing date – 20th October 2024 (23:59pm). Please note that we may invite suitable candidates for interview before the closing date. So please apply asap. 

Big Issue Group is striving towards Equal Opportunities. We particularly welcome applications from those who are underrepresented in our sector, such as women in senior roles, and people with disabilities and from Black and Minority Ethnic communities. 

Since 1991, The Big Issue has fought poverty by creating opportunities and supporting people to take control of their lives. Over time our organisation has grown and now The Big Issue Group consists of The Big Issue Company Ltd and Big Issue Invest Ltd (our social investment arm) and Big Issue Changing Lives Community Interest Company.

For enquiries, please contact us via email. 

REF-217 261 

This is a fantastic opportunity to join and lead Learn English at Home (LEAH), a small and dynamic charity who have been supporting ethnically and culturally diverse adults to learn English for forty two years.

As Charity Director, you’ll be working in a multi-cultural environment supporting vulnerable people with limited English across Kingston, Hounslow and Richmond. Our client group includes refugees, asylum seekers, and migrants, and our volunteer-led services support them to learn English and gain access to vital local services, including housing, education, healthcare.We provide a ‘blended’ service for our clients which includes in-person and on-line support as well as class-based teaching, all of which is dedicated to helping those with the lowest language skills to progress into volunteering, education and work.

LEAH has experienced a period of growth, having doubled its staff team across the last 5 years to meet demand for our services. We have no shortage of clients, a strong and enthusiastic volunteer base and a dedicated and experienced staff team.

LEAH is at an exciting time, and we are aiming to expand our service impact and reach across London.  The new Director will lead the development of the new 2025-28 strategic plan which will be the key to our future development and success.

My client, a well-established health charity, is seeking an Interim Finance Director for approximately six months.

You will be responsible for ensuring the strategic and operational financial management of the organisation runs smoothly. You will also lead and support a dynamic finance team, ensuring it operates efficiently and effectively.

You'll oversee everything from ensuring seamless payroll processing to preparing detailed management accounts for the CEO and Board, with a hands-on approach when necessary.

The ideal candidate will possess:

• A professional accounting qualification
• Strong team leadership abilities, with experience onboarding and supporting new team members, and fostering a cohesive, supportive environment
• A commitment to delivering high-quality outcomes across all aspects of the finance function
• The ability to balance day-to-day operational responsibilities with strategic oversight as needed
• A proven track record of success in a similar role within a charity, social enterprise, or public sector organisation

Given the urgency of this requirement, applications are under constant review. Please apply ASAP to avoid missing on an excellent opportunity!

In our company values we aim for equity at all stages of the recruitment process, please let us know if we can do anything to make the process more accessible to you.

About Us
Young Life International is a fast-growing Christian charitable organisation. Our aim is to share the message of Jesus with young people all over the UK. We do this through building relationships with them and earning the right to be heard.

Our Operations team strives to help our staff and volunteers to thrive by anticipating, developing and delivering excellent operational services and our HR team focusses specifically on making staff and volunteers feel cared for, valued and supported.

About the Role
As the HR Administrator you will build good relationships with the wider staff team and be a friendly and knowledgeable source of advice for all queries relating to employment, leave recording, recruitment and leaving processes. You will support the HR Manager with day to day tasks, such as collation of payroll materials, recruitment tracking and maintenance of staff files and records. As a key member of the team, you will be the primary user of many existing processes, and will be able to identify when and how systems need developing or updating to be more efficient. 

About You
You are passionate about people's wellbeing and understand that people work best when they are given the opportunity to do what they love and can be successful in. You appreciate order and logical systems and processes and are skilled at both using those systems and explaining them to others. You thrive on knowing you are using both your organisational skills and your relational skills to support others.

More Details and How to Apply
Download the Application Pack for the following information:

• Welcome from the Operations Director
• How this role fits into the wider YLI and Operations Team
• Full Job Description and Person Specification
• Details of how to apply online (application form)
• Deadline and interview dates
• YLI Faith and Conduct Policies - check we're in alignment with one anothers beliefs

Applications should be received by: 8am, Wednesday 23rd October

We will respond to all applications we receive, by the 1st of November.
Interviews will be held on Monday 4th and Tuesday 5th November.

We are also actively seeking a new part-time Finance Administrator. If you'd like
to apply for both roles, please state this in your application form in the "job role you
are applying for" section.

This role is starting ASAP, and we will be reviewing applications and interviewing on an ongoing basis. 

Are you passionate about ensuring the smooth and efficient organisation of events and programmes?

Do you want to make a real impact on thousands of young people by building their skills through immersive citizenship experiences?

Young Citizens is an education charity on a mission to empower young people to actively engage in society. For over three decades, we’ve been giving young people the tools to understand society’s institutions and tackle its biggest issues. We are a national charity that makes big impact with a small central team and networks of volunteers.

This is a new role that will help Young Citizens ensure that our portfolio of long-standing and newly developed educational programmes and events are of the highest quality for schools and young people across the UK.

You will support the coordination team in delivering a series of events throughout the year, including our longest-running programme, the Bar Mock Trial Competition, which involves 22 events over six consecutive weeks in November. We work with schools, venues, and volunteers to provide inspiring learning experiences and programmes for children and young people.

You will contribute directly to our mission by leading the delivery of our school events programme. This includes responsibility for all aspects of event planning, delivery, and management, partner and volunteer development and management, audience development and evaluation, and events budgeting.

Who are we looking for?
The ideal candidate will be highly organised with demonstratable experience in planning and logistics of a large portfolio of events in different venues (including online delivery) within budget and have excellent communication skills.  

You will excel in a dynamic environment, managing multiple events while upholding high standards of detail and meeting tight deadlines. If you are someone who thrives in a fast-paced, collaborative environment and enjoys seeing events come to life, we’d love to hear from you! 

The Programmes Coordinator role is a temporary 6-month contract, with the possibility of becoming a permanent position.

Benefits of working at Young Citizens 
In addition to joining a small friendly, dynamic and supportive staff team, Young Citizens offers:

• 28 days annual leave plus bank holidays 
• Enhanced employer pension contributions
• Season ticket loan
• Employee assistance programme
• Enhanced sickness and maternity policies
• A friendly, collegiate environment with a passionate team
• An opportunity to make a real difference to help children and young people benefit from quality, inspiring citizenship education and develop vital skills!

Our office is based near Aldgate East Underground station. This is a hybrid role requiring office attendance a minimum of 2 days a week during non-delivery periods, and up to 3-4 days during event delivery months.

A London-based Health Research Institute is looking to recruit a Finance Business Partner.

In the post of Finance Business Partner, you will report to our Head of Finance and be part of a team of 2 other Finance business partners.

£55,000 - £58,000 Salary

Hybrid working: 2 day in the Office. ( Zone 1 London)

The client is looking for:

A Qualified Accountant : ACCA/ACA/CIMA or similar qualification

Experience in Not for Profit organisation would be beneficial.

Experience delivering management information to relevant persons in a timely manner

Key responsibilities will include:

This role is key to ensuring efficient and effective financial management for their designated areas of the organisation (Business Units (BU)) by providing finance partnering to key managerial and senior internal stakeholders, ensuring that all financial planning, implementation and monitoring is robust and effective.

The Finance Business Partner holds a key position for the day-to-day provision of financial information for planning and control purposes. The role will provide ownership of the end-to-end processes necessary to take financial data and to report in a meaningful way back to the relevant audiences in the organisation.

To develop and support the financial management of the organisation by overseeing the processes and procedures for recognising income and expenditure in the organisation.

This is in tandem with overseeing the full budgeting and management accounts process related to the relevant Business Units.

Working closely with internal customers to interpret data and provide analysis, interpretation and support as required.

Salary: £24,000 per annum (pro-rata)

Hours: 3 days per week (Tuesdays, Thursdays and Fridays)

Based at: Healthwatch Newham Offices, with some home working. 

Annual leave - 28 days per annum (pro-rata), excluding bank holidays

Overview

This is an exciting opportunity to join our friendly, committed Healthwatch Newham team as we develop the next stage of our programmes.

The post holder will be highly organised and motivated with strong administrative and social media experience to support the team’s daily activities.

You will be part of a team that has a real say in developing health and social care services and liaises with senior professionals and clinicians to help deliver change for local people.

Background

Healthwatch Newham is part of a national network, led by Healthwatch England, and aims to help local people get the best from their health and social care services and enable residents to contribute to the development of quality health and social care services. We do this through outreach and engagement and delivering projects that review and report on quality and standards. 

Healthwatch Newham is part of CB Plus, an award-winning charity reaching over 1 million Londoners. CB Plus provides a number of community services, including Young People Thrive, Barnet Wellbeing Service and Enfield Connections Information and Advice.

Please see the job description for further details

Closing date: Monday 21st October 9am

A fantastic opportunity has arisen for a Head of Finance and Governance position for this Human Rights Charity based in London

• Location: London
• Salary: £80,000pa
• Reports to: Chief Operating Officer
• Type: Full-Time, 5 days a week

Key Responsibilities:

Financial Management:

• Oversee all aspects of financial planning, budgeting, and forecasting.
• Manage and monitor cash flow, forecasts by restricted causes, and the overall financial performance.
• Prepare accurate financial reports for the COO, Founders or Board of Trustees, including monthly management accounts, impact reports and reporting against the agreed KPIs

• Lead on the preparation of the annual budget, consolidating the UK and overseas budget, and provide financial analysis to support decision-making across the organization.
• Ensure compliance with all tax, financial, and regulatory requirements relevant to a charitable organization.

Compliance and Governance:

• Develop, implement, and maintain policies and procedures to manage risk and ensure strong governance across UK and Overseas
• Manage relationships with external auditors, ensuring timely submission of audited accounts and submissions to charities commission
• Monitor changes in relevant legislation and the charity sector, advising senior management on compliance and regulatory matters.
• Act as the main point of contact for legal matters and ensure that contracts and agreements are legally sound.

Risk Management:

• Develop and implement a comprehensive risk management framework to identify and mitigate financial, operational, and reputational risks.
• Conduct regular audits of internal systems and processes to identify areas of improvement.
• Implement safeguards to protect the charity’s assets and reputation.

Key Requirements:

• ACA, ACCA, CIMA, or other relevant professional qualification.
• A minimum of 5-7 years of senior financial management experience, preferably in the charity, non-profit, or social enterprise sector.
• Strong understanding of financial management, charity governance, and compliance requirements.
• Experience in managing external audits and working with auditors, legal professionals, and regulatory bodies.

About the Organization

A leading organisation dedicated to enhancing women's healthcare globally, this professional membership association sets standards for clinical practice and advocates for women’s health, emphasizing high standards, innovation, and inclusiveness.

About the Role

An innovative and strategic organisation is on the lookout for a dynamic Director of Finance to join their leadership team. In this pivotal role, the successful candidate will spearhead the finance function, oversee financial operations, manage budgeting processes, and champion the long-term financial sustainability of the organisation. This position is crucial for ensuring financial stability while driving efficiency and fostering innovation to support the mission of improving healthcare outcomes worldwide within women.

Key Responsibilities:

•  Lead a talented finance team in developing and executing financial strategies.
•  Oversee financial planning, budgeting, investment management, and cash flow.
•  Drive operational efficiency through transformative systems improvements.
•  Collaborate with leadership to ensure financial processes align with strategic objectives.

About the Ideal Candidate

The ideal candidate is a strategic, detail-oriented finance professional with strong leadership and analytical skills. They should have extensive experience managing finance teams and a commitment to the organisation’s mission.

Requirements:

• Qualified accountant (ACA, ACCA, CIMA) or equivalent.
• Significant leadership-level finance experience in public, private, or nonprofit sectors.
• Proven track record in strategic planning, budgeting, and taxation.
• Experience in system improvement and collaboration with non-financial teams.

Culture and Benefits

This organization offers a vibrant, values-led culture and a comprehensive benefits package, including:

• Flexible working options.
• Generous annual leave and festive season closures.
• Substantial pension contributions.
• Enhanced leave policies for maternity and adoption.
• Learning and development opportunities.
• Lifestyle discounts.

For more information on this role please apply or contact Rosemary Pini at Allen Lane website.

Closing Date: 10:00 AM on 21/10/24

This organisation values diversity and is committed to being an inclusive employer, actively encouraging applications from candidates with varied backgrounds.

About the role: 

The Kids Network are recruiting for a Systems & Operations Officer to help us provide effective operational support to our staff teams to ensure the charity runs smoothly and efficiently. 

If you are driven by social purpose, want to work with a dynamic and growing charity and someone who wants to learn about the inner workings of a charity and get exposure to the most intimate details of the organisation, this role is perfect fit for you.

The role involves working closely with the Managing Director and a high level of support & training will be provided to the successful candidate, therefore if you are keen to learn and excited about all things related to process then this is a great opportunity for someone looking to develop their career in Operations.

• Do you enjoy improving and maintaining systems? 

• Do you have an interest in data and data led work? 

• Do you find ticking things off your to do list highly enjoyable? 

• Do you like working in a fast-paced environment? 

• Would you describe yourself as a creative thinker and problem solver? 

If you have answered yes to the above, then we would love to hear from you! ​ 

Benefits:  

• Flexible working arrangements (mostly working from home, with approximately two days a week working from the office)  

• Option for 2 Me days

• 25 days annual leave entitlement with one day accrued each year of service capped at 5 years 

• Option to swap bank holidays for other religious holidays 

• Team Socials 

• Birthdays off 

• Personal development budget

• Working in a value led organisation, where we see and share the impact we have on children every day!

Key Responsibilities:  

People HR Processes 

• Undertake all admin related to recruitment, onboarding and offboarding staff members 

• Coordinate internal team meetings and team training 

• Help support team Inductions through delivering sessions on the platforms we use, and by creating training videos or guides as and when needed 

• Inject fun into the team through organising team socials, birthday gifts, and work anniversaries 

• Deliver annual training to the team on GDPR and H&S

• Ensure the charity’s policies are maintained and filed correctly

• Monitor and track staff training throughout the year, ensuring all staff are participating in learning and development opportunities

• Support the Managing Director with developing and implementing the charity’s employee cycle 

• Create ‘how to’ training videos for staff and mentors to help develop inclusive ways of sharing guidance

• Support Volunteer Recruitment by interviewing potential volunteer mentors 

System Management 

• Be the first point of contact for incoming calls and emails for our two main email accounts, directing people in the right direction in a welcoming and professional manner 

• Support our impact collection process, ensuring a high level of data hygiene for collection 

• Maintain the charities slack workplace to support communication between the team 

• Maintain the TKN Website to ensure all content is updated and correct as and when required 

• Execute strong data quality and input data meticulously into our CRM, Salesforce

• Support the Managing Director In the development of a salesforce TKN operations manual for all staff to use as well as support the Managing director with salesforce developments 

• Support the information management of the organisation ensuring correct access restrictions and efficient document filing 

• Maintain our HR platform, CharlieHR, ensuring all information on the system is up to date and correct 

Finance support 

• Assist with the smooth running of day-to-day accounts including, collating and filing Invoices, end of month coding and liaising with our external accounts as and when needed 

• Follow the charity’s financial procedures document when carrying out any finance tasks 

• Process volunteer expenses each month with diligence and accuracy in line with the charity’s expense and safeguarding policies 

Other 

• Keep a stock take of IT equipment for the organisation and support set up for new staff members

• Manage our Internal ticketing system, supporting the team with IT needs by liaising with our external IT provider 

• Coordinate board meetings and sub committees 

• Minute board meetings and subcommittees

• Lead on recruitment admin of new Trustees

• Supporting the work of the Managing Director as and when required 

About you 

As a member of our small but mighty Operations team you will play a crucial role of maintaining quality, efficiency and control across the org.

The successful candidate will have experience working in an operational capacity in a similar environment, enjoys improving and maintaining systems and processes, has the ability to remain calm and professional under pressure and takes a solution-focused approach to operational challenges.  

Essential skills and experience:

• Ability to be solution focused and self-motivating, to work on your own initiative and be accountable for your own work 

• 1 year experience in an office environment 

• Able to juggle multiple projects and wear many hats! 

• High organisational skills with the ability to prioritise workloads effectively

• Exceptional communication skills, with the ability to communicate with a range of audiences 

Desirable experience:

• Excellent written, spoken and IT communication skills (especially with MS Office and CRM systems) 

• Experience in using Mailchimp, salesforce and WordPress 

• 1 year experience of operations or HR or 2 years administration experience 

• Great attention to detail and highly conscientious

• Non-judgemental, self-motivated, pro-active, compassionate and solution focused 

Safeguarding commitment 

The Kids Network is committed to safeguarding and promoting the welfare of children and expects all staff and volunteers to share this commitment. The successful applicant will be required to go through our safer recruitment processes, including an enhanced DBS check. 

Equity commitment

The Kids Network values diversity and inclusion and we have worked to create an application process that is as accessible as possible, however we still recognise that there is maybe more we can do especially for applicants who are minoritised in society, have specific accessibility needs and/or experience discrimination.  

If this is the case we are both happy and open to discussing better ways to support your candidacy and make this application process as equitable as possible for you.  

We are a diverse organisation and welcome everyone but it is important to note that the intersections of your identity will not increase or affect the amount of labour you are asked to do. If you wish to draw on your own lived experiences that will be both encouraged and supported but it is not nor ever will be a prerequisite of this role. 

You can find out more about our commitment to anti-oppression on our website. 

First round interviews are due to take place on Friday 25th October and second round interviews will take place the following week, however if we recieve a high volume of applications before the end date, we may interview earlier, therefore early applications are encouraged.

We are a not-for-profit organisation committed to increasing the diversity and numbers of young people entering engineering and technology to meet the future workforce needs, as well as promoting roles that help us work towards net zero and drive environmental sustainability.

Are you a relationship manager with an interest in engaging young people in Engineering and Technology? This role is a fantastic opportunity to work with a range of organisations – engineering institutions, government organisations, large businesses and SMEs – to inspire the next generation to consider a career in our transformational and growing industry.

The Professional Institutions and Stakeholder Executive is a key role within the Business & Industry Team at EngineeringUK, with a particular focus on supporting our work to build and nurture relationships with the UK’s 39 licensed Professional Engineering Institutions and leading our work to drive connectivity to clusters of Small to Medium-sized Enterprises (SMEs) across the UK. The role involves managing key relationships, expanding our connections in the sector, and delivering on financial targets. You will also represent the Professional Institutions team in cross-team meetings, contribute to event management, and provide essential administrative support.

This is a great role for someone who enjoys variety in their role, engaging with multiple stakeholders, and who can think creatively about the relationships we have and seek to forge. Experience of working in STEM or in similar roles is not vital, but a proactive approach and interest in the work we do is important.

About EngineeringUK

Our purpose is to drive change so more young people choose engineering and technology careers.

Our vision is that the UK has the workforce needed for engineering and technology to thrive, to improve sustainability and to achieve net zero.

Our mission is to enable more young people from all backgrounds to be informed, inspired and progress into engineering and technology.

In the UK, we don’t have enough engineers and demand is going up. So, we need more young people to realise there could be a future for them in engineering and technology. To really thrive, we need a stronger, more diverse and representative workforce and for that we have to do things differently to make engineering more appealing.

We are a not-for-profit working with hundreds of organisations across business, education, professional institutions and the third sector so we can all grow the future talent pool together. We drive that collective effort through research and evidence, leadership, activities for schools and advocacy, with a focus on long-term sustainability.

We guided by a series of values that we apply to all our activity:

· We are inclusive and care about diversity. We understand that we have different needs and create opportunities for everyone's voice to be heard

· We are collaborative. We listen, share and work in partnership to achieve our vision

· We are curious and keen to learn. We challenge ourselves and others to innovate and experiment

· We are insightful. We evaluate what we do and draw on research to make decisions and to improve our collective understanding

· We are driven by a strong sense of purpose. We are determined to make an impact and achieve our goals

About the role

The Professional Institutions and Stakeholder Executive role will be part of the Business & Industry team (12 people), who have responsibility for all funding and industry relationships across EngineeringUK. The team works strategically with stakeholders across the engineering, technology and education sectors, to support our mission to increase the number and diversity of young people choosing engineering and technology careers.
 

The Professional Institutions and Stakeholder Executive is a key role within the Business & Industry Team at EngineeringUK, with a particular focus on supporting our work to build and nurture relationships with the UK’s 39 licensed Professional Engineering Institutions and leading our work to drive connectivity to clusters of Small to Medium-sized Enterprises (SMEs) across the UK. Reporting to the Head of Professional Engineering Institutions and Partnerships the role involves managing key relationships, expanding our connections in the sector, and delivering on financial targets. You will also represent the Professional Institutions team in cross-team meetings, contribute to event management, and provide essential administrative support.
 

This is a great role for someone who enjoys variety in their role, engaging with multiple stakeholders, and who can think creatively about the relationships we have and seek to forge. Experience of working in STEM or in similar roles is not vital, but a proactive approach and interest in the work we do is important.

The role is London based at our office at 10 Lower Thames Street, London EC3R 6EN and may involve some travel in the UK.  We believe that hybrid working has many benefits and are pleased to offer flexible working with a minimum of 2 days (or 40%) a week in the office and the option for a flexible start and end to the working day in our vibrant central London office overlooking the Thames. Further details on our flexible working practices can be discussed at interview or you can reach out to a member of our HR team.
 

Further details of the role can be found in the job description and person specification.

 

Person specification

Essential Skills / Competencies

• Proven experience in managing key accounts and building relationships with stakeholders

• Demonstrable experience working with professional institutions, SMEs, or business networks

• Proactive and self-motivated with the ability to work independently

• A team player with a collaborative mindset and ability to work across a team and wider organisation, with many relationships managed virtually

• Ability to deliver on financial targets and manage funding relationships

• Excellent planning, organisation, and administrative capabilities

• Strong written and verbal communication skills, able to represent the organisation with confidence

• Strong administrator with ability to suggest and implement improvements to processes

• Track record of high-quality event and meeting management

• Detail-oriented and highly organized, capable of managing multiple priorities.

• Strong interpersonal skills, able to engage with stakeholders at all levels.

• Experience using all Microsoft systems, with proficiency in Excel and PowerPoint

• Good quality writing skills, with ability to write concisely and clearly

• Experience of managing a varied workload and organising your time effectively

• Good research skills, with ability to synthesise information quickly.

• Commitment to our mission and values, you will be able to engage with our values and work in a way that supports our commitment to equity, diversity and inclusion

Education / level of experience

• There are no firm requirements but this role will suit someone with a few years of relevant experience

• Helpful previous experience includes using a CRM system and having had a role in external-facing client or member relationships

EngineeringUK is committed to being an inclusive workplace, where everyone feels they belong.  This is supported by the dedicated work we are doing to ensure our policies and practices are inclusive and that our staff are trained to be able to fulfil this commitment.

We value the benefits of a diverse workforce and encourage applications from people of all backgrounds and experiences.  Our recruitment process is designed to be as accessible and inclusive as possible and to ensure people are individually assessed regardless of their backgrounds or characteristics. We are an equal opportunities employer and are open to flexible working, including job share.

Applying for this role

Applications

If you would like to request to submit your application in an alternative format to support accessibility, please let us know.

The deadline for applications is 12:00 noon on 30 October 2024.

Interviews

Applications will be assessed against the requirements for the post as set out in the Role Profile and Person Specification.
 

We are a Disability Confident committed employer. We guarantee an interview to any disabled people who meet the minimum requirements of the role. Additionally, if there are any reasonable adjustments we can make to make this process easier for you then we are happy to do so. Just complete the relevant sections of the online application form. 
 

We aim to notify candidates who have been shortlisted on 1st November 2024. If you have not heard from us after this date, please assume that you have not been successful.
 

First interviews will be held on 5th November 2024.

What can we offer you?

• Competitive salary

• 28 days paid annual leave (plus bank holidays), in addition we normally close for the Christmas week

• Competitive pension (10% employer contribution)

• Annual bonus opportunity

• Flexible working

• A vibrant office with terrace overlooking the Thames embankment and Tower Bridge

• Employee Assistance Programme

• Life Insurance (4 x salary)

• Long term illness/incapacity insurance cover (permanent health insurance or PHI)

• Annual private health check for all employees over 40 once they have completed their probationary period and to employees over 35 after 3 years’ service

• Discounted gym membership

• Yearly flu vaccination

Key Responsibilities

Support the Social Media Manager to deliver an exceptional experience for our audiences across our social media channels.  

·       Manage day-to-day organic social media activity across 3 charity brands, including the creation of basic static and video content and daily community management. 

·       Manage the social media content calendar, including brainstorming meetings and identifying key awareness days, to ensure that we’re posting regular highly engagement content.  

·       Use social media analytics to embed regular reporting through weekly and monthly updates.  
·       With the support of the social media manager, develop organic social content to support strategic and fundraising goals.  
·       Work with a wide variety of colleagues from different areas of the charity and our partners to ensure social media supports their objectives.  
·       Manage day to day administration of social accounts, including data, paid social invoices, donation reports and basic analytics. 
Provide social media support on the day during our fundraising events, including at weekends.

Experience:

·       Experience running and managing a busy content calendar, including brainstorming meetings. 
·       Experience creating static and video content for social media channels including Facebook, Twitter and Instagram. 
·       Experience working with different teams to create content which meets different goals. 
·       Experience of community management, engaging with supporters to make them feel appreciated and representing the brand online.

 Skills, abilities and knowledge:

·       Experience using social media scheduling tools such as Sprout Social or Hootsuite to manage content.
·       Excellent editorial and copy writing skills with a knowledge of plain English communications and strong attention to detail.
·       Experience writing in different tones of voice is key; ideally experience working across multiple brands at the same time.
·       Experience in using data to make informed decisions, ideally with experience of using social media and Google Analytics. 
·       Motivated by results and be comfortable in a data driven environment.
·       Comfortable working with stakeholders of all levels of the organisation and building collaborative relationships.
·       Ability to stay updated on social media news and trends, emerging platforms and best practices.
 

 Personal attributes:
 

·       A creative and enthusiastic approach to social media based on experience of what works well on the various platforms and a willingness to encourage new ideas and approaches.  

·       Demonstrate a willingness to experiment and test, with a strong appetite for developing skills and knowledge.
·       Delivery-minded: willing to get stuck in and work at pace.
·       Collaborative: able to build rapport with stakeholders and contribute to collective effort. 
·       A commitment to our DEI principles and putting them into practice throughout our work.

Benefits

• Up to 12% employer pension contributions
• Annual personal development budget
• Annual health and wellbeing personal allowance 
• Enhanced maternity, paternity, and parental leave pay accessible without length of service requirements.
• Health and wellbeing programme that offers optional free yearly health check-ups.
• Support for healthy eating via fruit bowls and onsite lunch facilities. 
• Agile working, flexible hours, and supportive IT kit. 
• Shower facilities and bike lock area. 
• Generous annual leave (27 days + bank holidays)
• Subsidies for glasses
• Employee Assistance Programme

KCLSU is looking for a Student Voice Coordinator work within the Student Voice team to coordinate the development and delivery of representation practices, and embed these processes across KCLSU’s Community Engagement Department and our student voice partnership work with King’s College London. This will be focused on Student Futures, a large-scale transformation portfolio King’s College London is undertaking.

Student Futures aims to improve student experiences in key areas across the next three years. These areas include improving core processes and systems for education delivery; ensuring the university is able to provide proactive and personalised support for student wellbeing; and delivering a distinct, valuable extra and co-curricular student experience.
At times, the post-holder will also be required to support other King’s Transformation Office programmes, such as Campus Futures, which is overseeing the development of King’s campus spaces and facilities in the next few years.

This role is funded for the next three years, the planned timeline of the Student Futures portfolio, and is offered as a 3-year fixed-term contract.

Job Specification
ENHANCING REPRESENTATIVE PROCESSES
• Act as central point of contact for colleagues across King’s and KCLSU for centralising and sharing information about student voice and representation structures related to Transformation Office projects;
• Set up and oversee systems for the management of student representative data between KCLSU and various King’s project teams;
• Ensure that all areas of student representative recruitment, induction, and support are conducted smoothly;
• Record student attendance and other participation data to support evaluation processes and ensure appropriate remuneration;
• Support the payment of remuneration and/or incentives to student participants where required, working with the KCLSU Finance and relevant King’s teams to ensure this is appropriately administered and recorded.

ORGANISING REPRESENTATION PRACTICES
• Lead on the practical organisation of Student Futures representation practices – calendar management, room booking, procuring materials, etc.;
• Liaise with KCLSU and King’s College London colleagues across a range of teams to ensure smooth operational delivery;
• Provide support with other Transformation Office representation practices where necessary.

DATA & COMMUNICATIONS
• Support the Policy & Research Coordinator with the capture and analysis of datasets relating to the student experience, including data from relevant representation practices;
• Contribute to the scrutiny of evidence, trends, and datasets to identify to identify insight relevant to key Student Futures projects;
• Contribute to student-facing communications related to Student Futures and other Transformation Office programmes as relevant, including updating KCLSU webpages
• Contribute to the delivery of training, guidance, and ongoing support for Student Officers and other student representatives across KCLSU, equipping students with the knowledge and skills that enable them to thrive in their roles and feel empowered to grow as leaders.

GENERAL
• Operate in accordance with health and safety regulations;
• Ensure compliance with GDPR in handling student and any other personal data;
• Undertake any other task appropriate for the grade and responsibilities of the post that may from time to time be reasonably requested.

Candidate Specification

KNOWLEDGE:
• Strong working knowledge of Microsoft Office products, particularly Outlook, Teams, Word, and Excel
• (Desired) Basic understanding of representation systems and practices in universities and students’ unions

EXPERIENCE:
• Experience of working with people via email, audio or video call, and face-to-face
• Experience of providing administrative support
• Experience of working with data
• Experience working as part of a busy team
• (Desired) Experience of working with young people, students, or similar
• (Desired) Experience of working in successful partnership with a range of stakeholders
• (Desired) Experience of using customer relationship management (CRM) or membership management systems

SKILLS:
• Organised and methodical, with strong administrative skills and excellent attention to detail
• Good written and verbal communication skills, able to explain processes or provide instructions clearly and succinctly
• Ability to work in collaboration with others and use initiative and creativity to resolve problems
• Ability to manage working time effectively, prioritise appropriately, and ask for help when necessary
• (Desired) Ability to analyse quantitative and qualitative data to produce insights
• (Desired) Competent IT skills and the ability to learn new systems quickly

APTITUDE:
• Proactive working style with a commitment to learning, development, and innovation
• A commitment to the principles and practices of equality and diversity

The list above is not exhaustive. For further details, please review our Job Pack.

Application Process 

If this is you, please apply by providing a supporting statement and addressing each key requirements of the role.

You will see on our Job Pack that we are a equal opportunities employer and we live by our 4 main values: Inclusive, Collaborative, Open and Brave. KCLSU is a fun, social and flexible work environment which offers opportunities for development as well as great staff benefits.

Benefits of Working for KCLSU include:

• Hybrid Working Policy 
• Pension Contribution
• Interest Free Season Ticket Loan & Computer Loan
• Cycle to work Scheme
• Enhanced Sick Pay
• Enhanced Maternity and Paternity Pay
• Eye Tests & single focal glasses allowance
• 25 days annual leave plus bank holidays and university closure days
• Discounts at KCLSU venues
• £30 wellbeing allowance per term
• Employee Assistance Programme
• "No meeting Friday" ethos
• Death in Service

At KCLSU Equality, Diversity and Inclusion are at the heart of everything we do and we endeavor to ensure equal treatment of all candidates. We welcome a diverse range of applicants and are open to discussing flexibility with the right candidate. Reasonable adjustments will be made for candidates with disabilities at all stages of the recruitment and selection process, and to ensure that a successful candidate with a disability can undertake the post.

Eligibility

To be eligible to apply for this role you must:

• Be eligible to work in the UK, and provide proof of this (i.e. a passport/visa) when asked by KCLSU. Please note that KCLSU is unable to offer visa sponsorship.
• Have a National Insurance number, or be in the process of applying for one
• Not be a trustee of King’s College London Students’ Union

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