Volunteering Diversity Manager Jobs

Remote or homeworking

35 hours per week/potential for job share

Do you enjoy presenting, building relationships, and networking?  Are you able to inspire others to bring lasting change?  If so, we’d love to hear from you!

The Leprosy Mission (TLM) is the world’s largest leprosy-focused organisation, a pioneer in our field, with over 150 years’ experience serving people affected by this disease. As a leading international Christian development charity, we work in 10 countries across Africa and Asia to defeat leprosy and transform lives.

Today, one person every two minutes is diagnosed with leprosy. It’s a disease of poverty, striking the most vulnerable.  Left untreated, it causes permanent disability. Stigma means that people affected by this disease are often rejected by those closest to them. 

We are looking for an inspirational communicator to be the face of The Leprosy Mission. You’ll be working from home, with extensive travel across your region. As part of a fun and supportive team, you’ll be changing the lives of people who have been rejected by society. There’s nothing more rewarding that that!

We have a culture of growing and learning together, providing extensive training in fundraising and international development. You’ll also have opportunities to visit projects overseas and see our work first hand.

We’re looking for:

• an engaging public speaker to a range of audiences including churches, community groups and businesses
• proven success in fundraising or sales
• a confident networker
• experience of managing volunteers
• excellent interpersonal and communication skills
• willingness to work on Sundays and evenings as required, and occasional Saturdays
• the ability to develop and deliver a regional fundraising strategy.

TLM is an explicitly Christian charity, serving those of all faiths and none. There is an occupational requirement for the Community Partnerships Manager to be a committed Christian as you will be preaching in supporting churches. 

A valid UK driving license is an essential requirement for the role. The successful candidate will be required to undertake a work health questionnaire.

TLM has a zero-tolerance policy towards any abuse, neglect and exploitation of all people. Successful candidates are expected to understand, sign and comply with all organisational policies, including the Safeguarding Code of Conduct and the Safeguarding Children & Vulnerable Adults Policy. Recruitment to all roles within TLM includes criminal record checks and the collection of relevant references. A criminal record will not necessarily bar you from joining us as an employee; this will depend on the circumstances of any offences. We are committed to diversity and welcome applications from appropriately qualified people from all sections of the community, who have permission to work in the UK.

To apply and for more information on this role and the work of TLMGB, please visit our website.

If you’re interested in a job share, please confirm your availability to work Sundays and two days in the week in your application. We may close the vacancy early depending on the numbers of applicants. To avoid disappointment, please apply early.

Closing date: 9am on Friday 28 June 2024

Preliminary Interviews: Date to be agreed (Zoom)

In-person Interviews: Date to be agreed (Peterborough Office)

Registered Charity number 1050327

Scope are looking to appoint a Retail Shop Cover Manager (Known internally as Retail Divisional Support Manager) based in the South Division and supporting Scope shops in this area. 

The Retail Divisional Support Manager involves working closely with the Divisional Managers to enable our shops to trade when there are vacancies or sickness. The role will play a key role in maintaining and improving the running of our shops day to day and enable us to maximise sales and profit. This role will involve running various shops and travel across the division.

Our retail roles are full of variety, and every day is different! From generating and processing stock to designing an eye-catching window display or recruiting and training our wonderful volunteer team you’ll find every day challenging but extremely rewarding. You will have relevant experience in retail but a great attitude and willingness to learn is just as important.

About you

As Retail Divisional Support Manager you’ll be passionate about retail and have a love of fashion with experience of running a shop, or you’ll be looking for a management role as the next step in your career and be comfortable working closely with the Divisional Management Team. To be successful, you’ll need a commercial, can-do attitude and always put the customer’s needs first. You’ll be a dedicated team player with a strong work ethic, a great attention to detail, solid IT skills and a creative eye for displays. We ask you demonstrate an appreciation of Scope’s values and ambition of achieving Everyday Equality for disabled people. A willingness and flexibility to travel to any location in the division is essential.

About working in our shops

Our shops are the face of our retail brand, run by a dedicated, creative and passionate bunch of superstars. Focusing on sustainable fashion, engaging with local communities and leading our volunteers to deliver a great colleague and customer experience, we raise much needed funds to deliver Everyday Equality for disabled people and their families.

Permanent, 35 hours per week

Based in the south division, supporting Scope shops in this area. 

It is therefore essential that you can travel within this geographical area. A car allowance will be provided.

Shop hours

It’s important for you to know that Scope Charity Shops are open every day, so some weekend and Bank Holiday cover is needed. We work 35 hours a week, working five days out of seven.

Our values - pioneering, courageous, connected, open, fair

By living our values and trusting each other, we empower our colleagues to make decisions. By giving our colleagues freedom and space to spark creativity for innovation, we can push boundaries, change mindsets and be empowered to change the game with grit and determination and a sense of urgency.

Disabled candidates

We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve.

Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.

Some applicants might need adjustments during the application process. If you require adjustments through your journey with us you can find out more about interview adjustments on the Scope website.

Equality, diversity and inclusion

At the heart of everything we do at Scope is Equality, Diversity, and Inclusion.

We want everyone to feel like they belong. We value each person as an individual. We will treat everyone with dignity and respect and we want to recognise all parts of a person's identity.

We are a disability equality charity. So, we will build a culture that is accessible and inclusive first. We will aim for the same high standards in all our work. We will listen, learn and keep improving.

You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.

Scope benefits

We believe hard work deserves reward and recognition. We offer a wide range of benefits including:

• 35 days holiday plus Bank Holidays
• Flexible, hybrid and remote working options
• Pay progression at 6 months and 2 years
• Company pension 
• Excellent training and career development 
• Strong colleague networks across disability, race and LGBTQ+
• Discounted gym membership, cycle to work scheme and much more.

Scope is a disability equality charity in England and Wales. Together we are Disability Gamechangers. We work to a society where all disabled people enjoy equality and fairness. We campaign tirelessly for an equal future for disabled people.

If you want to make a difference and become a Disability Gamechanger, we'd love to hear from you. Apply Today!

Please note that successful candidates will be subject to an enhanced DBS check.

About Us 

For over 100 years, Girl Guiding and Girl Scouting has been supporting girls to become active global citizens through non-formal education, the development of shared values and life skills. Free to make what they want from the Movement, girls learn by doing, make friends and have fun. In brave, local spaces, girls develop the skills and attitudes to change themselves, their communities and our world.

The World Association of Girl Guides and Girl Scouts (WAGGGS) connects over ten million Girl Guides and Girls Scouts from 153 countries, we are a global team of staff and volunteers from around the world and work in four official languages. We keep the global Movement thriving, united and growing. Our strengths lie in innovative non-formal education programmes, leadership development, advocacy and community action.

Job Purpose 

The main purpose of this role is to support the international Girl Guide and Girl Scout Movement to improve its meaningful youth participation practice and increase its capacity to be led by girls and young women.

Key Responsibilities 

Mainstream Meaningful Youth Participation

• Work with the Youth Voice Volunteer Team to support capacity building in Member Organisations*, this may include:

• Delivering workshops about meaningful youth participation.

• Creating tailored action plans with Member Organisations.

• Developing resources to support meaningful youth participation projects at national to local level.

• Collaborate with different WAGGGS teams to embed meaningful youth participation into event planning and delivery, for example:

• Ensuring youth participation is happening throughout the planning and delivery process.

• If an event is aimed at young people, supporting the programme to be relevant, exciting, accessible and learner-led for the participants.

• Champion intergenerational leadership** to make sure everyone knows they have a part to play in a Movement led by girls and young women.

• Put the principles of diversity, equity and inclusion into action by not taking a ‘one size fits all’ approach to work.

• Apply intersectionality and be aware of the global, multilingual context of WAGGGS in all areas of work.

• Take the time to understand cultural context and local barriers and the different experiences and perspectives on youth participation young people may have in different contexts, before deciding your approach and be prepared to adapt along the way.

* WAGGGS is a membership-based organisation – we have 153 different national Member Organisations who directly deliver Girl Guiding and Girl Scouting in their country.

** Intergenerational leadership is young people and adults working together, building on each other's knowledge and experiences to bring about positive change 

Support Young People in Governance

• Monitor and evaluate the implementation of existing recommendations produced by youth-led research into young women in governance.

• Assess what is needed to continue to grow WAGGGS’s meaningful youth participation practice in the governance space.

• Collaborate with the WAGGGS Governance Team to put into action recommendations.

Ensure Meaningful Participation of Girls and Young Women 

• Support the participation of girls and young women in WAGGGS activities across the organisation through, for example,

• Helping to implement safeguarding policies and procedures.

• Checking written content to ensure that it is clear and accessible.

• Advising on how to make sure young people feel meaningfully included.

• Identifying practical ways so that every and any girl can take part in WAGGGS opportunities, taking into account our global diversity and range of languages, time zones and contexts. 

This job description is not exhaustive and serves only to highlight the main requirements of the post holder. The line manager may stipulate other reasonable requirements. The job description will be reviewed regularly and may be subject to change. Applicants must have the right to work in the country they are based in. 

Are you passionate about building relationships and securing funding for an ambitious and growing charity providing high-quality support to adults with disabilities?  

We are looking for an enthusiastic and innovative Fundraising Manager to lead on increasing donations from individuals with an interest in our cause and our local communities.  

We are looking to grow our income beyond Trusts and Foundation and diversify our income streams in line with our strategy. We need someone with the passion and track record to tell our story to other audiences, so they want to support Share. 

Share is a registered charity and a centre for training and wellbeing. We provide a range of programmes helping adults with learning disabilities, autism and other support needs become more happy, healthy, and independent. Our vision is a world where disabled people are fully included in society, living the life they choose, and we need talented people like you to help us make that happen. 

Main responsibilities 

• You will build on the excellent foundations laid by the outgoing Community Fundraiser to raise our profile amongst our neighbours and with local organisations 
• You will proactively recruit new supporters, build our individual supporter base and develop regular stewardship and communications 
• You will offer high-quality relationship management and donor care to supporters including providing fundraising materials, encouragement and support to maximise their fundraising potential, as well as ensuring donors are recognised and thanked for their contribution 
• You will develop and deliver fundraising operational plans, ensure good fundraising practice and messaging is embedded throughout the entire organisation. 

Who we’re looking for 

• You are a dynamic, compelling and organised person with experience of building lasting relationships to achieve fundraising targets, bringing in income through regular donations, fundraising campaigns and events 
• You are self-motivated and ambitious, and be excited by the opportunity to develop a crucial function within a growing charity 
• You are a brilliant communicator, in person, in writing and over the phone 
• You use data to inform where you channel your energies, considering the return on time and any financial investment 
• Most importantly, you’re passionate about helping disabled people enjoy more autonomy and you understand how to make this happen.  

Why work for us? 

Share is committed to empowering disabled people. You’ll make a difference every day, helping people to live as independently as possible. 

 Our values drive us forward. They provide the framework for everything we do, including who we hire. We believe everyone has something to offer others, and we build on people's individual talents, interests, and abilities. We think happy employees are successful employees. 

 We won employer of the year at the Wandsworth Business Awards in 2019 and we hold gold Investors in People accreditation. This means we truly understand the value of people: we focus on what people can do, not what holds them back. We have robust policies in place so that every single person working at Share takes ownership of making our programmes come to life. 

 We’ve been praised for our supportive working environment where everyone has a voice and is valued. You’ll be surrounded by people who support you, challenge you, and inspire you. 

How to apply 

We positively welcome applications from all parts of the community and from people with diverse cultural backgrounds and lived experience.  

Please send us your CV and a cover letter. In your letter, please tell us: 

1. What attributes would an effective and successful Individual Giving and Community Fundraiser have at a charity like Share? 
2. What would be your top three priorities for growing individual giving at Share? 
3. Who would be your key allies within Share to grow our community and individual fundraising? 

If you would like to have a chat about the role or visit us before applying, please contact a member of the HR team. 

We focus on ability and believe people work best when they feel valued, safe and happy. We do all that we can to make sure that Share is friendly and welcoming to everyone. All CVs and applications are sanitised to ensure unbiased recruitment, and if you make it to the interview stage, some questions will be sent in advance. All disabled applicants who meet the minimum criteria will be offered an interview. 

This job is subject to two satisfactory references, an enhanced DBS check and providing evidence of the right to work in the UK. If you are disabled and would like to discuss other ways of submitting your application, please contact us. 

We look forward to receiving your application. 

Welcome to Xenia!

Xenia is a grassroots women’s organisation on a mission to create more inclusive, equal and welcoming communities. We deliver weekly workshops in London and Sheffield which support women from all backgrounds, ages, faiths, cultures and immigration statuses to share, connect and learn together. 

Participants are at the heart of the Xenia community. Migrant, refugee, asylum seeking, and British women come together as active equals at our workshops where we use the arts, heritage and power of conversation to connect, learn from each other and take part in local civic life. Together we create a community that supports practising spoken English, reduces social isolation, connects different cultures, and gives underrepresented women access to civic and democratic opportunities. 

As an organisation Xenia is non-hierarchical and participatory, meaning decisions are made collectively and are proactively informed by participant involvement. The organisation is run by an Organising Team, made up of a small number of staff (currently 5) and volunteers and the trustee board. We aim to be true to our values that everyone has something to teach and everyone has something to learn. We do not have managers and instead operate in a flatter structure in which everyone contributes to running the organisation. 

This is where you come in. We are looking for the newest member of Xenia’s staff team to drive our growth forward, with the support of the staff, Organising Team and Trustee Board. This role is right for you if you have a strong desire to work in a non-hierarchical setting, have a good understanding of migrant women’s lives, and an unwavering commitment to equality and inclusion. You will have experience of raising funds from varied sources, with excellent communication skills that are adaptable to different people and situations. Most of all, you will be excited by the work that Xenia does.

If you think you could be a good fit for this role in Xenia, we’d  love to hear from you. Even if you’re not sure you have the right experience, you can always get in touch and have a chat. 

Job Description for Fundraising and Development Organiser:

Key responsibilities

• Fundraising

  • Securing circa £130k per year from a range of sources. This includes submitting applications to trusts, foundations. It may also include maintaining major donor relationships, and establishing new relationships and leading on public fundraising campaigns. 

  • Developing other sources of income generation as agreed with the Finance & Fundraising sub-group

  • Work with the team to develop Communications and Fundraising Strategies, with support from Organising Team members and Trustees

• Grant management

  • Liaison with funders and donors

  • In collaboration with Delivery Organisers: coordination & submission of grant reporting, monitoring grant deadlines and submission requirements

  • In collaboration with Operations Organiser: putting together grant budgets and monitoring grant allocations

Strategic partnerships and external relations

• Developing professional strategic relationships with the wider sector

• Writing blogs, speaking at conferences, contributing to sector discussions

• Being a spokesperson for Xenia at events

Communications 

• Occasionally creating digital assets for social media and or contributing posts, blogs or promotions, especially in relation to grant funders

• producing a monthly newsletter 

Being an active member of the team

• At Xenia we do not have a hierarchical management structure; instead all team members play an active role in the staff team making decisions that best guide our organisation.

•  As part of this role, you will be expected to play an active role in the Xenia Team. You will join other staff team members in sitting on the Finance and Fundraising sub-group and quarterly Trustee meetings.

• Conduct all work in a way that reflects the values of Xenia.

• Commit to personal development in the role, attend training and development opportunities as is beneficial for you and your role at Xenia(these will be mutually agreed).

• Attend a Xenia workshop every 1 or 2 months for which you will be able to take time off in lieu*. 

* Please note that these workshops take place on Saturday mornings 10am – 12pm, and team members support from 9.30am – 12.30pm. While we are aware that this may not be possible for all good candidates for this role, it is important that the postholder has an in-depth understanding of the activities of the organisation and therefore this is a requirement. Child care during Saturday sessions can be provided if needed. 

Person Specification - Skills and Experience

Essential

• Experience of securing funds and donations, particularly from charitable trusts and foundations and/or major donors and corporates, and experience of managing funder relationships

• Experience creating strong networks and being a public spokesperson for a group or organisation

• Experience in building partnerships within the voluntary and social enterprise sectors

• Excellent oral communication with a range of audiences, and a confident public speaker

• Excellent written and verbal communication , for example blog writing, funding applications, public statements, social media

Desirable

• Experience in following sectors: migration, heritage, social integration, loneliness, women, equalities

• Experience developing and implementing strategies

• Experience working in a small charity/social enterprise/start up/ non-hierarchical organisation

We believe that Safety is everyone’s responsibility, and that keeping our people safe, happy and engaged is at the heart of a successful H&S culture. Heading up H&S at Acis, you’ll be instrumental in not only ensuring we keep our people safe and compliant, working with all parts of the organisation as a team to deliver excellence, but we also believe in the importance of employee wellbeing and the ’health’ in health and safety. You’ll have bags of drive, commitment and enthusiasm to deliver on our H&S objectives but also make sure our people have a safe and happy environment within which to work and thrive.

Although we work flexibly, there would be an expectation of a presence in our Gainsborough office as well as being out on site when needed, Please keep this in mind when applying for the role. .

Firstly, 4 promises from us to you....

- We work flexibly where we can
- We guarantee you have a voice through our OPV forum
- We will be happy to fund further professional qualifications
- We will be there when you need us!

Being part of the Acis team, you’ll get:

- Salary up to £50000 depending on experience
- Generous holiday entitlement – At least 25 days annual leave every year increasing one day a year to 30, plus bank holidays
- Enhanced pension contributions up to 10%
- The opportunity to undertake professional training, funded by us.
- One days paid leave a year for volunteering work (in addition to your Annual leave entitlement)
- Staff benefits with Paycare – A health and benefits scheme giving you support and contributions towards various health benefits such as counselling, eye tests, vaccinations and much more
- Benefits with Acis Perkz – a discount scheme giving you savings off hundreds of schemes including discounts on your coffee, weekly shop, days out and much more!
- Employee recognition scheme, where we celebrate and award our Stars within Acis, including gift vouchers
- Long service awards for our loyal employees
- Cycle to work scheme
- Enhanced sick pay scheme
- Enhanced maternity and paternity scheme to support you and your family
- Employee Assistance Programme to give you confidential advice and support, when you need it
- Professional membership subscription to support your continuous professional development
- Death in service benefit

As Health & Safety Manager, a typical day might include:

- Developing and embedding a positive H&S culture throughout the organisation, through daily actions messaging and ways of working, to ensure that positive H&S awareness and responsibility is the way things are done here.
- Monitoring our compliance against corporate occupational health, safety and regulatory measures, to make sure we are achieving the highest levels of compliance and safety.
- Putting together our operational and strategic H&S KPI performance measures, monitoring our performance, and using that data to drive performance improvement areas and insights.
- Supporting the Health and Safety Advisor in the delivery, support, and effective onboarding of all new employees to embed our safety culture and ways of working
- Providing H&S leadership and information on the Health and Safety Steering Group - contributing and support employees to understand, improve on, and deliver a high positive H&S culture.
- Supporting line managers and senior managers in assessing, improving and delivering on consistently high standards; ensuring that employees and managers take active responsibility for their own safety and to achieve standards of excellence
- Overseeing of Accident, Incident and Near-Miss investigation and appropriate management of any RIDDOR cases, to ensure that suitable and sufficient corrective and preventative actions are taken and appropriately recorded
- Inspections and investigations – working with the Health and Safety Advisor, ensure that inspections and all incident investigations are conducted to a high level, with any corrective actions implemented in a timely manner.
- Working with members of the People Services team on building our wellbeing program to ensure that we are supporting our people with their wellbeing and thriving at Acis.
- Designing and delivering the occasional H&S compliance course to our people, or a toolbox talk to make sure essential learning and safety updates are in place for our people.
- Leading on getting us ready for, and then maintaining, our target for achieving ISO45001 accreditation

Some of the experience/skills we would like to see:

- IOSH member
- NEBOSH Diploma or equivalent professional qualification in Health and Safety Management
- Excellent knowledge of Health and Safety Legislation and best practise
- Experience of leading Health and Safety, and managing Health & Safety Risk
- A passion for Health and Safety and the drive to progress
- Knowledge of health and safety regulations, quality management systems, and industry standards
- Excellent interpersonal skills with a positive and flexible approach
- The ability to influence and engage with all levels of the organisation
- Proficient use of IT systems, including word and excel

What will make you stand out from the crowd:

- Line management experience preferred
- NEBOSH Fire or alternative additional Health and Safety qualification
- Proven experience within the housing, construction, education or similar industry
- Previous involvement in wellbeing strategy / groups

As soon as a suitable candidate is found for this role we reserve the right to close the job advert ahead of the closing date, so please do not delay in submitting your application.

Acis are committed to equality and diversity, are a proud member of disability confident and welcome applications from any applicant who feel they hold the essential skills to fulfil the role. We recognise that people need flexibility in interviewing and their role and we’re happy to discuss flexible working options and any interview adjustments you might need.

REF-215 012

Location: Hybrid – your time will be split between our office/venue on Bristol Harbourside, and your home or wherever you like to work, however we would like the successful candidate to be able to commit to at least two days a week in our Bristol office. ​

We’re happy to support a flexible working pattern across three, four or five days a week. You just need to be able to attend key meetings, have some crossover with the rest of the Development team and deliver the responsibilities of the role. ​

Department: Development​

Report to: Gifts and Partnerships Manager​

Salary: £24,000 - £32,000 per annum, (£40,000 pro-rata), dependent on whether the contract is 0.6 or 0.8 FTE (see Working Hours below)​

Contract: 18-month fixed term contract​

Working hours: Part-time, 22.5 hours a week (0.6 FTE) OR 30 hours a week (0.8 FTE), flexible over 3, 4 or 5 days. This may include attending events outside of normal working hours. ​

About We The Curious​

We The Curious is an educational charity and one of the UK's leading science centres. ​

We produce experiences that bring people together to play, get creative with science and explore different ideas. ​

We work with partners, locally and nationally, supporting people to be inquisitive, develop new skills and improve their wellbeing.​

We are progressive, inquisitive, collaborative, playful and creative. ​

Our Why, What & How​​

Our vision​

What if everyone is included, curious and inspired by science to build a better world together?​

Our mission​

To connect and empower people through sharing creative experiences which celebrate unknowns in science.​

Our pledges​

_Cultivate Curiosity​

_Strive for Sustainable Futures​

_Include Everyone​

_Build Resilience​

_Open Up Science​

You can find out more about these in our Manifesto.

Our Values​

_Inquisitive -  Asking questions​

_Progressive - Thinking about what's next ​

_Playful - Embracing the unexpected with a sense of fun​

_Creative - Generating and testing new ideas​

_Collaborative - Being inclusive, connecting and valuing

​

Our Strategic Priorities​

/ SP1 - We will deliver collaborative, curiosity-led learning projects to reduce inequality and improve life chances.​

/ SP4 - To deliver our charitable mission, we will strengthen existing income sources and seek new opportunities to deliver long-term financial security.​

/ SP2 - Our team and those we work with will reflect the diversity of our city, delivering a more inclusive experience.​

/ SP5 - We will provide opportunities for people to explore new ideas, develop skills and influence scientific research.​

/ SP3 -We commit to being a carbon net zero organisation by 2030 and will inspire audiences to take positive action for our planet

About the role​​

We The Curious is about to enter an exciting new phase in its mission to connect and empower everyone through shared creative science learning experiences, as we prepare to reopen after two years of closure in early 2024. Our new multi-year strategy, Plan 2030, encompasses numerous major projects for which we must develop and cultivate support.​​

The Development Team is responsible for fundraising across the whole organisation and the stewardship and development of our donors and supporters. The other members of the team are the Development Manager, the Gifts and Partnerships Manager and Development Account Manager. We are looking for a Trusts and Foundations Manager who is collaborative, organised and an excellent communicator to join the team to help us maximise and unlock some very exciting fundraising opportunities.​

As Trusts and Foundations Manager you will use your skills in research and persuasion to identify grants funding opportunities, establish new relationships and write and submit proposals to trusts, foundations, Lottery funders, the local authority, universities and research councils. Working closely with the rest of the team and project managers from other departments you will raise between six and seven figure sums for our programme of creative science learning and inclusion projects.​

What will you do in this role?​​

Role specific responsibilities​​

_Identify new grants funding sources, including trusts and foundations, research councils and statutory/government funders. ​​

_Prepare and submit high quality funding proposals, expressions of interest and budgets in accordance with strict deadlines and application criteria, to a diverse range of funders, for up to seven-figure sums. ​​

_Work closely with internal departmental teams to develop We The Curious projects so that they are ready for fundraising and write detailed and compelling cases for support that include timelines, budgets and evaluation and reporting plans. ​​

_Support the funding applications of other partner organisations by collaboratively drafting budgets, attending project development meetings and writing letters of support. ​​

_Support the Development Account Manager to cultivate potential funders, including attending on-site visits and events, phone calls and delivering presentations to secure support. ​​

_Support the Development Account Manager to manage a portfolio of funders including overseas relationships, fulfilling reporting and public recognition requirements, thank you letters, regular communications and other correspondence. ​​

_Liaise with the finance team to record new income and report on expenditure in accordance with funder deadlines.​​

_Support the Gifts and Partnerships Manager and Development Manager in identifying new strategic opportunities and exploring new types of income stream. This may include presenting to the leadership team. Contribute to the delivery of the fundraising strategy, including proposing financial targets for grants, lottery and research income. ​​

_Work closely with the Open City Research (OCR) Manager to identify and pursue new funding opportunities for our ambitious OCR programme and work with the finance team to establish a new funding model for this activity. Support the Gifts and Partnerships Manager and Sustainability and Science Director in cultivating high-value stakeholders in STEM and research sectors. ​​

_Assist in the implementation of the Development Team’s migration onto a new CRM database working closely with the Development Account Manager to customise the database for the Development team’s needs.​​

_Work with the finance team to understand our financial position and as requested by the Finance Director, contributing to key organisational financial documentation, such as the annual business plan.​​

_Manage Fundraising Volunteers supporting the administrative workload of the team and attend Volunteer Key Contacts meetings. ​​

_Attend and occasionally present at We The Curious staff meetings, exhibition launches, project meetings, project development presentations and meetings as required. ​​​

General ​responsibilities​​

_Develop and maintain an up-to-date knowledge of We The Curious’ planned activities for communities and schools to present our work persuasively to funders and partners. ​​

_Embody and demonstrate our values; Collaborative, Creative, Inquisitive, Playful, Progressive. ​​

_Responsible for carefully following safeguarding policies and procedures and raising any concerns to manager/Designated Safeguarding Officer. ​​

_General responsibility for departmental compliance with GDPR. ​​

_Occasional out of hours work and travel to events.​​

What we’re looking for from you​​

_You’ll have at least three years of fundraising experience, with success at delivering against financial targets and strict deadlines. You’ll have the ability to network, build and manage funding relationships with a wide range of funders and other stakeholders. ​​

_You’ll be confident explaining and pitching ideas to internal and external stakeholders. ​​

_You’ll have experience of working very closely with project delivery teams to develop projects, ensure they know what they need to deliver for funders and monitor their expenditure. ​​

_You’ll have excellent budget management skills, the ability to work independently and effectively and will be confident reporting on six or seven figure budgets. ​​

_You will have good understanding of the financial and regulatory environment charities operate within. ​​

_You’ll have some technical knowledge and experience at using and developing fundraising databases. ​​

_You’ll have experience and confidence in managing multiple projects simultaneously. ​​

_You’ll have the ability to understand We The Curious’ broad-ranging project content and tailor it to appropriate style and content for target funders. ​​

_You’ll have excellent verbal and written communication skills. ​​

_You’ll ideally have an understanding or experience of working in education, culture and/or science charities.​

​

Application process​​

Deadline for applications: Tuesday 2nd July at midnight​

Interview date(s) and location: 16th and 17th July 2024 at We The Curious offices in Bristol​​

Start date: 9th September 2024​​​​

If you would like to apply, please complete the application form. It contains questions designed to assess your interest in and suitability for the role. ​​

Please don't send in CVs or cover letters as we don't review them. ​​

We appreciate interviews can be stressful, so we try to make them more of a conversation and a chance for you to tell us about how your skills and interests make you the right person for the role. ​​

If you are invited for an interview, we'll send you the questions that you'll be asked beforehand so that you have time to prepare. ​​

If you have any particular needs or requirements, please do let us know so that we can make the required adjustments. ​​

If you would like to talk about the role or the application process, please contact us. ​

Support during the process​​

We The Curious is a Disability Confident Employer and we welcome applications from candidates who self-assess themselves as having a disability. We will guarantee an interview to applicants who advise that they have a disability and who meet the minimum criteria for a job vacancy. To help you, under the Equality Act 2010 a person is defined as having a disability if a) they have a physical or mental impairment, and b) the impairment has a substantial and long-term adverse effect on their ability to carry out normal day-to-day activities.​​

We want to work with you to ensure the recruitment process is accessible for you.​

If you are disabled, neurodivergent, or if you have a long-term health condition, we’ll be happy to make reasonable adjustments to our processes for you.​​

You’ll have the opportunity to let us know about any adjustments you may need throughout the application and selection process. We’ll continue this conversation if you join us as a staff member, and we’ll work with you to make sure you have the adjustments you need to succeed in your role.​​

Examples of adjustments could include:​​

_providing alternative formats at every stage​

_options to apply ​

_extra time for tasks​

_providing some extra information about what to expect​

_office orientation before an in-person interview.​​

Including everyone ​​

We value the positive impact greater representation will have on our organisation, programmes and culture. It’s our goal to become an inclusive place to work and for our teams to better reflect our city and the people who visit us. ​​

We welcome applications from people of all lived experiences and particularly those that are not well represented* in the science centre sector. ​​

  ​*By not well represented we mean people with lived experience including but not limited to:​​​

_African and African-Caribbean heritage​​

_South Asian and East Asian heritage ​​

_Global Majority ​

_Disabled​​

_Neurodivergent ​​

_Visually Impaired ​​

_Deaf community​

_LGBTQIA+ and/or non-binary   ​​

_Working class background​​

_Didn’t go to university or first in your immediate family to attend University​

Working with us​​

We value the people that work with us. Our staff have access to the following:​​

Wellbeing & support​

_Flexible working​

_Hybrid working 

_Mental Health First Aiders​

_Confidential advice & counselling through the Employee Support Programme​​

Leave​

_25 days holiday in addition/including bank holidays (all pro-rata).​​

Facilities & discounts​

_Free entry to the venue at any time with up to four guests, plus 12 additional entry tickets per calendar year to give away.​

_15% off in the We The Curious café​

_20% off in our shop​

_Range of discounts with local businesses and free entry to other local attractions.​

_Free parking​

_Cycle to work scheme​

_Secure cycle storage​​

Pension​

_We offer a pension scheme with 5% company contributions.​​

​Death in service benefit​

_Four times your annual salary.​​

New Parent Policy​

We are proud to be a family friendly organisation, which is why we work to develop our people practices in line with that value. We have recently introduced a non-gendered approach to Maternity and Paternity, re-branded as our “New Parent Policy”. There are eligibility criteria and terms and conditions, but the key take away is that anyone who is due to become a new parent, regardless of their gender, can take one year off work, and we’ll pay your full salary for the first five months.

We're looking for a kind, compassionate and resilient Contract Manager to join our Homelessness & complex needs service in Kensington & Chelsea.

£42,000.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you're making a difference? You'll feel at home here.

Contract Managers are responsible for the effective management of all contracts within their designated patch, including line managing the relevant front line staff. Leadership and competence development in direct reports is a key responsibility of the role. Post-holders may also carry client group specialism responsibilities, linking in with other Managers and Head of Operations to ensure focussed integration of specialisms across the whole organisation.

9 - 5 Monday to Friday occasional weekend work due to service needs.

This Role will be fixed term for 6 months and possible extension.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

Drive business planning activities within your contract, ensuring relevant and challenging objective setting and ongoing performance tracking, developing turn around action plans as may be necessary
Using sound financial and accounting principles, manage contract budgets to deliver on corporate and local contract financial targets
Successfully lead and motivate your team to ensure the championing of and maintenance of a positive local culture within your service
Work to continuously improve staff competence, ensure ownership of all staff issues and speedy and effective conflict resolution
Responsible for reporting all staff changes to HR and Payroll departments, as appropriate e.g. starters, leavers, additional hours etc.
Responsible for maintaining quarterly staff succession plans
Deliver effective, professional and commercially focused briefings and supervision meetings with staff and ensure that information, reporting & communications flow up/down is effective
Responsible for managing and allocating customers to support staff (casework management)
Develop key business relationships with all relevant customers/external parties to ensure service delivery excellence and maximise new business opportunities in own patch

for the full list please see our website

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

Ability to lead and motivate staff to deliver excellent services
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind
Excellent organisation skills
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviour
Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Exudes a warm friendly presence and open behaviour
Able to work as part of a group or team as well as being self motivated

Essential:

Educated to degree level or equivalent
Experience of managing contracts and resources and delivering to budget and performance targets
Experience of delivering to housing management performance targets
Experience of effectively managing and developing staff to ensure delivery of services performance targets within contract
Experience of successfully managing external partnerships to ensure successful delivery of services
Holds relevant CMI/NVQ Level 4 or other Business/Management Qualification

Desirable:

Other relevant professional memberships and/or specialist qualifications
About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Scope are looking to appoint a Retail Shop Cover Manager (Known internally as Retail Divisional Support Manager) based in the Yorkshire and Humberside area and supporting a number of Scope shops in this area. 

The Retail Divisional Support Manager involves working closely with the Divisional Managers to enable our shops to trade when there are vacancies or sickness. The role will play a key role in maintaining and improving the running of our shops day to day and enable us to maximise sales and profit. This role will involve running various shops and travel across the division.

Our retail roles are full of variety, and every day is different! From generating and processing stock to designing an eye-catching window display or recruiting and training our wonderful volunteer team you’ll find every day challenging but extremely rewarding. You will have relevant experience in retail but a great attitude and willingness to learn is just as important.

About you

AsRetail Divisional Support Manager you’ll be passionate about retail and have a love of fashion with experience of running a shop, or you’ll be looking for a management role as the next step in your career and be comfortable working closely with the Divisional Management Team. To be successful, you’ll need a commercial, can-do attitude and always put the customer’s needs first. You’ll be a dedicated team player with a strong work ethic, a great attention to detail, solid IT skills and a creative eye for displays. We ask you demonstrate an appreciation of Scope’s values and ambition of achieving an Equal Future for disabled people. A willingness and flexibility to travel to any location in the division is essential.

About working in our shops

Our shops are the face of our retail brand, run by a dedicated, creative and passionate bunch of superstars. Focusing on sustainable fashion, engaging with local communities and leading our volunteers to deliver a great colleague and customer experience, we raise much needed funds to deliver Everyday Equality for disabled people and their families.

Permanent, 35 hours per week

Based in Yorkshire and Humberside area and supporting Scope shops in this area including Anlaby, Batley, Morley, Scarborough and Whitby.

It is therefore essential that you can travel within this geographical area and a car allowance will be provided.

Shop hours

It’s important for you to know that Scope Charity Shops are open every day, so some weekend and Bank Holiday cover is needed. We work 35 hours a week, working five days out of seven.

Our values - pioneering, courageous, connected, open, fair

By living our values and trusting each other, we empower our colleagues to make decisions. By giving our colleagues freedom and space to spark creativity for innovation, we can push boundaries, change mindsets and be empowered to change the game with grit and determination and a sense of urgency.

Disabled candidates

We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve.

Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.

Some applicants might need adjustments during the application process. If you require adjustments through your journey with us you can find out more about interview adjustments on the Scope website.

Equality, diversity and inclusion

At the heart of everything we do at Scope is Equality, Diversity, and Inclusion.

We want everyone to feel like they belong. We value each person as an individual. We will treat everyone with dignity and respect and we want to recognise all parts of a person's identity.

We are a disability equality charity. So, we will build a culture that is accessible and inclusive first. We will aim for the same high standards in all our work. We will listen, learn and keep improving.

You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.

Scope benefits

We believe hard work deserves reward and recognition. We offer a wide range of benefits including:

• 35 days holiday plus Bank Holidays
• Flexible, hybrid and remote working options
• Pay progression at 6 months and 2 years
• Company pension 
• Excellent training and career development 
• Strong colleague networks across disability, race and LGBTQ+
• Discounted gym membership, cycle to work scheme and much more.

Scope is a disability equality charity in England and Wales. Together we are Disability Gamechangers. We work to a society where all disabled people enjoy equality and fairness. We campaign tirelessly for an Equal Future for disabled people.

If you want to make a difference and become a Disability Gamechanger, we'd love to hear from you. Apply Today!

Please note that successful candidates will be subject to a DBS check.

Firstly, 4 promises from us to you....

- We work flexibly where we can.
- We guarantee you have a voice through our OPV forum
- We will be happy to fund further professional qualifications
- We will be there when you need us!

Being part of the Acis team, you’ll get:

- Salary up to £50000 depending on experience
- Generous holiday entitlement – At least 25 days annual leave every year increasing one day a year to 30, plus bank holidays
- Enhanced pension contributions up to 10%
- The opportunity to undertake professional training, funded by us.
- One days paid leave a year for volunteering work (in addition to your Annual leave entitlement)
- Staff benefits with Paycare – A health and benefits scheme giving you support and contributions towards various health benefits such as counselling, eye tests, vaccinations and much more
- Benefits with Acis Perkz – a discount scheme giving you savings off hundreds of schemes including discounts on your coffee, weekly shop, days out and much more!
- Employee recognition scheme, where we celebrate and award our Stars within Acis, including gift vouchers
- Long service awards for our loyal employees
- Cycle to work scheme
- Enhanced sick pay scheme
- Enhanced maternity and paternity scheme to support you and your family
- Employee Assistance Programme to give you confidential advice and support, when you need it
- Professional membership subscription to support your continuous professional development
- Death in service benefit

As Health & Safety Manager, a typical day might include:

- Developing and embedding a positive H&S culture throughout the organisation, through daily actions messaging and ways of working, to ensure that positive H&S awareness and responsibility is the way things are done here.
- Monitoring our compliance against corporate occupational health, safety and regulatory measures, to make sure we are achieving the highest levels of compliance and safety.
- Putting together our operational and strategic H&S KPI performance measures, monitoring our performance, and using that data to drive performance improvement areas and insights.
- Supporting the Health and Safety Advisor in the delivery, support, and effective onboarding of all new employees to embed our safety culture and ways of working
- Providing H&S leadership and information on the Health and Safety Steering Group - contributing and support employees to understand, improve on, and deliver a high positive H&S culture.
- Supporting line managers and senior managers in assessing, improving and delivering on consistently high standards; ensuring that employees and managers take active responsibility for their own safety and to achieve standards of excellence
- Overseeing of Accident, Incident and Near-Miss investigation and appropriate management of any RIDDOR cases, to ensure that suitable and sufficient corrective and preventative actions are taken and appropriately recorded
- Inspections and investigations – working with the Health and Safety Advisor, ensure that inspections and all incident investigations are conducted to a high level, with any corrective actions implemented in a timely manner.
- Working with members of the People Services team on building our wellbeing program to ensure that we are supporting our people with their wellbeing and thriving at Acis.
- Designing and delivering the occasional H&S compliance course to our people, or a toolbox talk to make sure essential learning and safety updates are in place for our people.
- Leading on getting us ready for, and then maintaining, our target for achieving ISO45001 accreditation

Some of the experience/skills we would like to see:

- IOSH member
- NEBOSH Diploma or equivalent professional qualification in Health and Safety Management
- Excellent knowledge of Health and Safety Legislation and best practise
- Experience of leading Health and Safety, and managing Health & Safety Risk
- A passion for Health and Safety and the drive to progress
- Knowledge of health and safety regulations, quality management systems, and industry standards
- Excellent interpersonal skills with a positive and flexible approach
- The ability to influence and engage with all levels of the organisation
- Proficient use of IT systems, including word and excel

What will make you stand out from the crowd:

- Line management experience preferred
- NEBOSH Fire or alternative additional Health and Safety qualification
- Proven experience within the housing, construction, education or similar industry
- Previous involvement in wellbeing strategy / groups

As soon as a suitable candidate is found for this role we reserve the right to close the job advert ahead of the closing date, so please do not delay in submitting your application.

Acis are committed to equality and diversity, are a proud member of disability confident and welcome applications from any applicant who feel they hold the essential skills to fulfil the role. We recognise that people need flexibility in interviewing and their role and we’re happy to discuss flexible working options and any interview adjustments you might need.

REF-215 011

Interview: w/c 15th July

THE ROLE: Full-time (37.5 hours per week) / Permanent / Working Monday to Friday, 9.00am-5.00pm.

Our mission is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, increasing life skills and self-confidence, and improving emotional wellbeing and mental health. 

Are you a person-centred leader who thrives on getting the best results possible, leading a dynamic team to encourage positive change for young people?

If so, we have an exciting opportunity for a Supported Housing Manager to join us managing West Sussex Tranisitonal Housing. Transitional Housing provides homes for young people in a range of settings across the county. Service is low to medium support for young people in a range of accommodations who are established in managing their own daily living skills and can keep themselves safe. 

The focus of the work is to engage creatively with young people to identify, map and encourage growth of their strengths and talents as they develop into a sustainable and independent adulthood. The Supported Housing manager is responsible for the daily operations at Tranisitional Housing, providing a high quality, safe, welcoming and secure supported housing accommodation for young people at risk whilst leading and developing the team. In delivering the role, you will be responsible for:

-- Service Provision: Responsible for the daily operations of the service so that it meets the requirements of the service specification, and:

- reflects Psychologically Informed Environments (PIEs), Trauma Informed approaches and restorative practices

- identifies, maps and encourages the strengths and talents of each young person, enabling them to acquire the skills they need to lead independent and fulfilling lives

-- Leadership and People Management: Lead and manage a team, recruiting and inducting new staff, and supporting their performance to ensure high standards of service at all times

-- Partnerships: Develop and maintain effective working relationships with partner organisations that add value to the core, commissioned service (or have the potential to) attending relevant multi-disciplinary meetings as needed

-- General: Be a member of the ‘on call’ rota to provide out of hours management support to projects in the wider locality

ABOUT YOU: We know that there are great candidates who will not fit everything described, or who have important skills we have not mentioned. If that is you, please do not hesitate to apply and tell us about yourself

You will already have experience of leading supported housing services, with proven experience in safeguarding in a supported housing environment. You will have a sound knowledge of the additional risks incurred by children and young people who have multiple, and complex needs due to their experiences and knowledge of trauma informed practice and how to create psychologically informed environments. In addition, you will be flexible, with the ability to work under pressure, multi-tasking and dealing with competing priorities. Ideally you will have knowledge and knowledge of Ofsted. 

CLOSING DATE: 16 July at midnight. Successful candidates will already have the right to live and work in the UK

An inclusive workplace - We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment. 

Accessibility - If you require assistance or have questions regarding the application process, please do contact us

YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and to respond proactively to safeguarding concerns. Successful applicants are required to undertake an Enhanced DBS (including the Children’s and Adults’ barred lists) check.

About the role 

The West London Service Delivery Executive will play a key part in the Service Delivery team across London, supporting with the smooth running of our service, and create a welcoming atmosphere for all clients, volunteers and visitors. Our team is friendly and professional, and we work closely together to make sure every client has an outstanding experience when they visit us.

The Service Delivery Executive will often be the first point of contact a client will have with Smart Works, providing administrative, phone and booking support for clients across London and beyond. Therefore, we are looking for a friendly, organised and hard-working individual. The role requires strong administrative skills, excellent communication skills and a drive to ensure all women who visit us have the best possible experience.

Smart Works is also proud to have a virtual service, meaning that any women can access a Smart Works appointment, wherever they are in the UK. This role will provide admin support for the virtual service, including confirming clients, sending zoom links and ensuring volunteers have accurate information ahead of each appointment. With a focus in West London this year on being our hub of excellence for the virtual service, this is an exciting time to join us and have a real impact on the quality and future of this area of our work. 

If you’re passionate about supporting women, then this is an ideal opportunity for you.

The role would be based at our Smart Works centre in West London, with occasional visits to our other London centres. There may be occasional evening and weekend work as the successful candidate will be part of the wider centre team, supporting with networking and key events support.

Smart Works London is part of Smart Works Charity, with Smart Works centres across the UK. There will therefore be some travel and liaison with local centres across the UK and HQ in London, to support induction and training, as well as the day-to-day role. 

Duties and responsibilities

Reporting to the West London Service Delivery Manager, the successful candidate will support on a range of activities, including: 

• Be the first port of call for our Smart Works clients, ensuring all enquiries are handled in a timely manner. 
• Ensure the Smart Works phone is always answered, with responsibility for client bookings through our database. 
• Welcome all visitors to Smart Works, making them comfortable and immediately putting them at ease. 
• Support with managing the daily client schedule, ensuring appointments run smoothly and to time. 
• Data inputting and filing, ensuring our database and records are up-to-date and accurate. 
• Complete follow-up calls to ensure the job status of every client is known. 
• Provide admin support for the virtual service, including confirming clients, sending zoom links and ensuring volunteers have accurate information ahead of each appointment. 
• Support Service Delivery Managers with administrative tasks, including daily confirmation emails and calls, and the smooth running of the West London centre. 
• Smart Works is a community that shares a passion to empower women to thrive in work, determined to meet our aim of helping as many women as we can back into work. The successful candidate will therefore build strong working relationships across this community, with their own immediate staff team as well as other local centres across the UK and HQ in London.

Person specification

Essential Criteria

• Friendly and like talking with people
• A good team player with a strong work ethic, who is also able to make decisions and problem solve independently. 
• Curious and enjoys learning and trying new things
• A creative problem solver who gets things done
• Hard working and organised with good attention to detail
• A confident IT user, with excellent understanding of Microsoft packages including Word and Excel and familiarity of online meeting platforms such as Zoom

Desirable Criteria

• Experience working in a customer service, receptionist or admin role might be helpful, but is not required

We particularly welcome applications from black, Asian and minority ethnic candidates, disabled candidates, and candidates with lived experience of female unemployment as we would like to increase the representation of these groups at Smart Works.

Smart Works promotes equity, diversity, and inclusion in our workplace. We make employment decisions by matching the Charity's needs with the skills and experience of candidates. These decisions are made irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.

General duties of a Smart Works staff member 

• Work collaboratively and cooperatively with all team members and take an active part in staff meetings and discussions.
• Adhere to our policies and procedures and be an ambassador for our charity.
• Play your part in ensuring that each woman who comes through our door is treated with respect and empathy.

Benefits, terms, and conditions

• Full time role, based in Smart Works West London (with occasional visits to other London centres)
• Monday-Friday with typical working hours 9 am -5 pm in line with centre opening hours. Due to the nature of the role, this cannot be done working from home. 
• Salary of £27,352 per annum (London Living Wage)
• 25 days annual leave, plus discretionary leave over Christmas and New Year
• Company pension.
• Positive, supportive working environment with opportunities for practical training and progression.
• VIP access at Smart Works sales, events and pop-up shops.
• All successful applicants must provide two satisfactory references and complete a Basic DBS check.

How to apply

Please submit a CV and answer the following questions via our recruitment portal here by Monday 1st July at 5pm:

• Why do you want to work for Smart Works? (Max 250 words).
• What experience and skills do you have that makes you well suited to the role? (Max 400 words).
• In your own words, what do you think makes Smart Works an essential service? (Max 250 words).

Closing date for applications 5pm Monday 1st July.

First round interviews will be held virtually on Monday 8th July, via Microsoft Teams.

Second Round interviews will be Wednesday 17th July, in person at our West London Office. 

Smart Works is committed to best practice employment practices, including reducing the burden for those seeking work. Smart Works will therefore reimburse reasonable costs of travel to interviews if required.

If you require any reasonable adjustments or alterations for the application and recruitment processes, please contact us about submitting a manual application.

At Smart Works we will apply suitable measures to keep your information secure in accordance with our Privacy Policy (a current version of which is available on our website).

Position: Refuge Service Manager
Location: Islington, London
Hours: 37.5 per week

About the Role

An exciting opportunity has arisen for a dynamic and dedicated Service Manager to join our team in Islington. The role involves managing three refuges within the London borough of Islington, providing high-quality, trauma-informed support and accommodation to women and children who have fled domestic abuse. This position requires a strong leader capable of managing conflicting priorities in a busy environment, while ensuring that survivors are at the heart of service delivery.

Key Responsibilities

• Service Delivery: Oversee the Islington refuge service to ensure compliance with contract requirements, internal standards, and relevant quality marks. Address safeguarding concerns in line with policies, and ensure team and individual work plans are in place and monitored.
• Team Leadership: Lead, develop, and motivate staff and volunteers through line management support, coaching, mentoring, regular team meetings, case reviews, and fostering a culture of continuous learning and development.
• Performance Management: Manage staff performance by effectively using the case management system, setting and communicating performance targets, monitoring performance against service KPIs, and supporting staff to address under-performance.
• Stakeholder Engagement: Establish and maintain effective relationships with other organisations, identify training and development opportunities with key partners, and act as an ambassador at key meetings and forums.
• Policy and Financial Management: Ensure adherence to policies and procedures, support the development of the annual budget, review management accounts, and maximise local fundraising opportunities.

Values and Competencies

• Commitment to placing service users at the heart of service delivery.
• Understanding of feminist principles and 'Violence against Women and Girls'.
• Embrace innovation, continuous improvement, and self-reflection.
• Commitment to diversity, anti-discriminatory practices, and non-judgemental support.
• Collaborative approach to building relationships with partners and stakeholders.

Knowledge, Experience, and Skills

• Extensive experience working with vulnerable people, particularly women affected by domestic and sexual violence.
• Experience in refuge/supported accommodation service provision and resettlement pathways.
• Familiarity with managing risk and following case management procedures.
• Proven experience in multi-agency partnership working.
• Knowledge of relevant legislation, housing, welfare policies, and safeguarding.
• Strong understanding of the practical, emotional, social, and economic issues facing women and children affected by domestic and sexual violence.
• Leadership and management experience within an equalities framework.
• Ability to develop and maintain effective relationships with colleagues, commissioners, funders, and partners.

How to Apply

If you are a compassionate and experienced leader with a passion for supporting survivors of domestic abuse, we would love to hear from you. Please send your CV and a cover letter outlining your suitability for the role.

Join us in making a difference in the lives of women and children in Islington. Apply today!

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.